Trucks, Parts, Service 1019

GenNext announces winners of second 4 Under 40 Awards

A CULTURAL REVOLUTION How Doggett Freightliner was able to build a Successful Dealer Award-winning operation after a 2018 acquisition

Advice for obsolescence: Moving out old inventory

14 October 2019

TPSmagazine.com

One place you’ll feel a difference is in your wallet.

As good as new! BorgWarner’s professionally remanufactured – we call them REMAN – turbochargers meet or exceed the same high quality performance standards as our new turbochargers, at a lower cost to you.

Choose BorgWarner and its road-tested, reliable REMAN turbochargers.

turbo.borgwarner.com

contents

Volume 56 Number 10 October 2019

TPSmagazine.com @TPSMagazine

Cover Story

/truckpartsandservice Trucks, Parts, Service Editorial

Editor: Lucas Deal Equipment Editor: Jason Cannon Online Associate Editor: Bill Grabarek Associate Editor, Trucking: Tom Quimby editorial@truckpartsandservice.com

Design & Production

Art Director: Richard Street Advertising Production Manager: Leah Boyd production@truckpartsandservice.com

Sales

Director of Media Sales: Seth Becker sales@truckingmedia.com

Corporate

Chairman Emeritus: Mike Reilly President/CEO: Brent Reilly Chief Operating Officer: Shane Elmore Chief Financial Officer: Kim Fieldbinder Executive Vice President and General Manager of Recruiting: Scott Miller Executive Vice President and General Manager of Equipment: Prescott Shibles Executive Vice President of Internal Consulting Services: Nick Reid Senior Vice President, Audience: Linda Longton Senior Vice President, Acquisitions & Business Development: Robert Lake Senior Vice President, Strategy and Marketing: Julie Arsenault

3200 Rice Mine Rd NE Tuscaloosa, AL 35406 800-633-5953 randallreilly.com Trucks, Parts, Service (ISSN 0895-3856) is published monthly by Randall-Reilly, LLC, 3200 Rice Mine Road N.E., Tuscaloosa, AL 35406. Periodicals postage paid at Tuscaloosa, AL and additional offices. Subscriptions: $50 for one year, outside USA add $10. For change of address and other subscription inquiries, please contact: truckparts&service@ halldata.com. POSTMASTER: Send all UAA to CFS. (See DMM 507.1.5.2); NON-POSTAL AND MILITARY FACILITIES: send address corrections to Trucks, Parts, Service 3200 Rice Mine Road N.E., Tuscaloosa, AL 35406.

All advertisers for Trucks, Parts, Service are accepted and published by Randall-Reilly, LLC. on the representation that the advertiser and/or advertising agency are authorized to publish the entire contents and subject matter thereof. The advertiser and/or advertising agency will defend, indemnify and hold Randall-Reilly, LLC. harmless from and against any loss, expenses or any other liability resulting from any claims or suits for libel violations of right of privacy or publicity, plagiarisms, copyright or trademark infringement and any other claims or suits that may arise out of publication of such advertisement. RandallReilly, LLC. neither endorses nor makes any representation or guarantee regarding the quality of goods and services advertised herein.

TPSmagazine.com

Doggett Freightliner of Arkansas wins Successful Dealer Award

8

Features 14 Getting the most out of old parts 24 Tricks of the trailer: How to keep reefers on the road 34 Distributor of the Year finalist: Truck Equipment

Departments 1 2 6 36

Editorial Staff Editorials Industry Report News

37 40 47 48

Safety Recalls Products Classified Ads Advertisers’ Index

Online Resources

Visit our website for more business and technical guidance, industry news and event and product information at TPSmagazine.com October 2019 | Trucks, Parts, Service

1

editorial | Lucas Deal

A flaw in the law

By Lucas Deal, Editor lucasdeal@randallreilly.com

I

restriction on tie-in sales provisions, which it describes as ’m not a lawyer. You already knew that. But I say that a manufacturer requiring a purchaser of a warrantied item to make it clear to you I don’t spend a lot of time reto only purchase replacement componentry for that item searching and interpreting law. Unless, of course, a law from a particular provider to remain in compliance with the impacts our industry. That’s precisely what happened last original product’s warranty. In simpler terms, the tie-in sales month while attending the Commercial Vehicle Solutions restriction ensures a consumer’s warranty on a product isn’t Network (CVSN) Aftermarket Distribution Summit. immediately voided for purchasing an Let me briefly set the scene. During aftermarket replacement part. each year’s summit, CVSN dedicates If that sounds like a good and logical one business session to addressing the One of Magnusonprovision to you, you’re not alone. association’s current and future industry Moss’s greatest CVSN feels the same. Which is why initiatives. For several years this session the organization is worried. could have been dubbed “The Right to consumer defenses is Speaking about the law at last Repair Update,” as CVSN spearheaded month’s event, Total Truck Parts’ the Commercial Vehicle Right to Repair its Marc Karon told the audience that Coalition that helped the independent despite its inclusive language and comaftermarket eventually earn a national prehensive aims, the Magnuson-Moss Memorandum of Understanding (MOU) provisions.

Warranty Act does not apply to warwith truck OEMs in 2015. ranties on products sold for commerRight to Repair still comes up in the cial purposes. Which means it does not apply to heavy-duty session, but it’s no longer the dominant topic. The upcomtrucks and, as such, neither do its tie-in sales restrictions. ing Heavy Duty Aftermarket Week also earned a plug last Follow that line of thinking for a second. I’ll wait. Do you see month, as did the efforts by the Auto Care Association and what that could mean for anyone who sells aftermarket parts?

Pricedex Software to introduce product data standards to the Again, the Magnuson-Moss Warranty Act isn’t new and heavy-duty parts industry. neither are its provisions and restrictions. This isn’t a sudden The topic that earned the most interest and discussion at change. But as equipment becomes more advanced and comthis year’s event was the Magnuson-Moss Warranty Act, ponentry becomes increasingly proprietary, there does exist a 1975 law created to clarify requirements and disclaimers the possibility that warranties developed for new model year for consumer warranties and has recently resurfaced as a trucks could eventually include tie-in restrictions that limit potential obstacle to the long-term viability of aftermarket or eliminate the potential for truck owners to use aftermarparts distribution.

The Magnuson-Moss Warranty Act was written to protect ket parts during their early years of ownership.

I think that’s unfortunate. An aftermarket component isn’t consumers against unfair attempts by manufacturers to void warranty contracts and provide consumers detailed informa- inherently inferior to a genuine OEM part — in many cases they’re identical except for the label — and in some cases tion about warranty coverages they obtain. While the law’s newly released aftermarket components meet or exceed the synopsis and a quick glance at its larger framework appear performance standards of previously spec’d components. to be basic consumer protection, it is that same consumerI don’t think the Magnuson-Moss Warranty Act is going heavy language that happens to be CVSN’s cause for concern.

One of Magnuson-Moss’s greatest consumer defenses is its to change. I hope our industry’s warranties don’t either.

restriction on tie-in sales

2

Trucks, Parts, Service | October 2019

ALL FOR ONE

ONE FOR ALL

editorial | MacKay & Company

Aftermarket fallacy

By John Blodgett MacKay & Company

I

rather than overhaul, further crimping the annual value ’ve had a number of recent conversations with folks of parts consumption. about the current economy and the potential for a slowdown or even a recession next year (which may be Parked equipment, whether in a fleet yard or on a dealer the topic for next month’s column). lot, consumes no parts; a severe softening pushing equipAt some point in these conversations, I’ll often hear, “Well, ment to the fence for a few months or more benefits no at least if we do have a slowdown, the average age of vehicles one and certainly negatively impacts the aftermarket. will increase and older vehicles consume more parts so it In strong new truck years (2018 being the best recent will be good for the aftermarket.” example) the operating universe grows and the average age If you believe this and want to decreases. Often marginally continue believing it, you should acceptable units are retained to probably skip to the next article. accommodate increased business.

Parts The argument has some valid But once business slows, new points but the conclusion simply truck sales shrink — 50 percent per vehicle as isn’t valid: reductions are unfortunately not uncommon. Most of the older Newer trucks do consume trucks move into the equipment is then jettisoned to far fewer parts than older the used truck market, into the vehicles, most of which are hands of second and third hands of second or, sometimes, mileage-driven maintenance owners. third owners. The average age items (brakes, filters, etc.). of the overall fleet increases, Older trucks do annually but the parts aftermarket may consume more parts than remain flat or decrease. newer vehicles, but only if utilization rates and annual If an economic downturn is really significant, equipment miles remain constant, which they do not. of all ages gets parked and the aftermarket shrinks for sure.

In select “sweet spot” years, parts consumption per We have seen examples of the cannibalization of parked vehicle spikes, especially when major work on engines equipment that occurred during the last recession. and/or drivetrain components is required. Years seven If average age is increasing, this is not a good thing for the and eight are typical examples of “spike” years. aftermarket in the long term. The best thing for a strong Beyond these “sweet spot” years parts consumption per aftermarket is strong retail sales, which means more trucks to vehicle drops as trucks move into the hands of second age over time and more need for parts and service. Ideally, a and third owners who typically do not use these vehicles decreasing average age is the best outlook for the aftermarket. as intensively — and often do not maintain them as well Bottom line? as their previous owners.

There are far too many variables to consider to flatly Product and maintenance improvements continue to assume that a downturn in the economy and in new truck push “sweet spot” years further out, often to the point sales will boost the aftermarket. where the second or third owner will selectively repair

consumption drops

John Blodgett has worked for MacKay & Company for more than 20 years and is currently vice president of sales and marketing, responsible for client contact for single- and multi-client projects. He can be reached at john.blodgett@mackayco.com.

4

Trucks, Parts, Service | October 2019

Truck orders Both ACT Research and FTR announced a slight uptick in preliminary new truck orders in August.

ACT Research data shows the industry booked 10,900 units in the month, up nearly 6 percent from July, but 79 percent below last August’s bestever order month. FTR’s estimation was slightly lower at 10,400 units, a 4 percent month over month increase but 80 percent below last August. Overall, Class 8 orders have fallen into a narrow range since May, averaging 11,000

New truck orders

units a month during that period.

“The Class 8 market is at a turning point. The huge orders in 2018 supported the robust production last year and through much of 2019. Now the economy has slowed and there are enough trucks to handle the available freight growth,” says Don Ake, FTR vice president commercial vehicles.

“Weak freight market and rate conditions and a still-large Class 8 backlog continue to bedevil new Class 8 order traffic … order weakness is increasingly

n ACT n FTR

the story of an overcapacitized Class 8 fleet, as truckers start to make their plans for 2020,” adds Kenny Vieth, ACT president and senior analyst.

Trailers climb upward against seasonal lull

Rising volumes weaken used prices

Trailer orders saw a slight increase in orders in August but remain well below 2018, FTR and ACT Research reported last month. FTR totaled August at 10,400 units; ACT’s estimation was 10,500 units.

ACT also noted that total was 7 percent better than July, though cancellations pulled the month to a 2 percent sequential gain.

“Indications were that cancels were highest in the industry’s core product categories … indicating fleets and dealers are still reassessing their true equipment needs for the remainder of this year,” says Frank Maly, ACT director of CV transportation analysis and research.

“It is anticipated that order activity will significantly improve in October and subsequent months as the market begins to return to traditional ordering patterns,” adds Don Ake, FTR vice president, commercial vehicles.

An influx in used truck volumes, perhaps due to a few recent fleet bankruptcies, drove auction and retail prices down in August, J.D. Power reported this week in its September 2019 Commercial Truck Guidelines industry report.

The company states in the first eight months of 2019, 4- to 6-year-old trucks in its benchmark auction model brought 6.8 percent less money than in the same period of 2018. Retail units were up 9.5 percent over the same period, though that strong number was “due entirely to market strength in the first half of the year,” J.D. Power says. “Conditions have changed to the point where a narrower year-over-year comparison, for example Aug. 2019 vs. Aug. 2018, shows parity if not a negative result.”

President Trump delays tariff increase on Chinese goods President Donald Trump last month delayed the scheduled 5 percent tariff hike on Section 301 List 1, List 2 and List 3 Chinese imports from Oct. 1 to Oct. 15, 2019, as a gesture of goodwill between the two nations.

6

Trucks, Parts, Service | October 2019

When applied, the rate increase will push the tariff on goods imported to China that fall into the Section 301 lists from 25 to 30 percent.

In reporting the President’s actions, Bloomberg noted negotiations were

due to continue in Washington in the coming weeks, but that little progress had been made and that experts believe it was unlikely substantial compromises would be reached ahead of the October deadline.

Rewards of a revolution

How Doggett Freightliner was able to build a Successful Dealer Award-winning operation after a 2018 acquisition

By Lucas Deal, Editor lucasdeal@randallreilly.com

8

Trucks, Parts, Service | October 2019

A

revolution is underway at Doggett Freightliner of Arkansas.

It started last May when the company was acquired by Leslie Doggett Industries and brought into the Doggett Truck Group family of dealerships.

Before the sale, the North Little Rock facility had been a steady, successful Freightliner dealer for 30 years, says General Manager Brett Graves, serving a diverse customer base throughout central Arkansas. When the transaction was announced, Graves says the news was met with excitement but also some apprehension by the dealership’s employees. Associates were eager about the new challenge but aware the status quo they’d become accustomed to would shift.

Looking back now, Graves says the transition has been better than any associate could have possibly imagined.

Doggett Freightliner of Arkansas is flourishing.

“Every one of our departments is up and some are up considerably,” he

trucks

2019 finalist

Every department at Doggett Freightliner of Arkansas has shown year over year sales growth since the business was acquired last spring.

Kansas City Freightliner

says. “All of our key departments are exceeding where they were before [the acquisition]. Employees are happier and more productive … and customers are telling us they can see it.”

And if they couldn’t see it before, they sure can now, as Doggett Freightliner of Arkansas was named the winner of the 2019 Successful Dealer Award during a presentation in August at the Great American Trucking Show in Dallas.

Sponsored by Automann, Interstate Billing and National Truck Protection/Premium 2000, the Successful Dealer Award seeks to recognize and honor North America’s best medium- and heavy-duty truck dealers for their efforts serving their customers and their communities.

Doggett Freightliner — a previous award finalist in 2015 and 2017 — earned this year’s award over other finalists Kansas City Freightliner, The Larson Group, Truck Center Companies and Truck Country/Stoops Freightliner-Quality Trailer due to its impressive commitment in both areas.

Parts Manager Lem Wallace says every change implemented in North Little Rock over the last 17 months has been executed with customer experience in mind, transforming and reinvigorating the dealership to thrive at a level once thought impossible.

“One of the hardest things I’ve ever had to go through in my career was an acquisition,” says Wallace, who has worked at the North Little Rock facility for 21 years.

“Being acquired was scary for us. But Doggett immediately brought in a family atmosphere. The high spirits just rolled off of them.”

“The biggest thing they did was they empowered our employees,” adds Graves. “That’s a big part of their

ansas City Freightliner is a six-location medium- and heavy-duty truck franchise based in Kansas City, Mo. The business exists within the larger Westfall O’Dell dealer group, which operates a number of separate light-, medium- and heavy-duty franchises from Nashville, Tenn., to Cheyenne, Wyo. Kansas City Freightliner earned high marks in this year’s Successful Dealer Award program thanks to its knowledgeable, veteran team of employees that help keep the business agile in an increasingly competitive and challenging trucking environment.

“Our decades of industry knowledge help us to provide invaluable direction for our customers with the goal of making them as successful as possible,” says General Manager Mike Westfall.

Other impressive corporate attributes of Kansas City Freightliner are the company’s commitment to Elite Support — where more than 90 percent of its technicians maintain Professional Level chassis certification on the Freightliner product — continuous improvement and customer education and training.

Regarding the latter, Westfall says representatives from Kansas City Freightliner frequently travel to customer locations and spend the day doing hands-on training with software. The company boasts it has customers “who save thousands in maintenance costs” by using these programs.

Kansas City Freightliner is expectedly active in its community as well. The dealer is a key sponsor of the diesel technical program at Kansas City Kansas Community College, where Westfall says more than 40 technicians have been trained in three years “at no cost to the student” thanks to the dealer’s generosity.

TPSmagazine.com

Prior finalist: 2016 (as Westfall O’Dell dealer group)

K

October 2019 | Trucks, Parts, Service

9

trucks

2019 finalist

The Larson Group Prior finalist: 2018

T

he Larson Group was the only non-Daimlerassociated dealer business and the only repeat finalist in this year’s Successful Dealer Award program.

Headquartered in Springfield, Mo., The Larson Group is a 21-store Peterbilt business that stretches from the Show-Me state to the Carolinas.

The company’s position in this year’s award program was partly attributed to corporate culture of customer satisfaction that focuses on solutions and never being forced to tell a customer “no.” CEO Glenn Larson says both come from the commitment he and his father made when founding the company that said even if the business wasn’t the biggest dealer in the market, it could always strive to be the best.

“If a customer reaches out to us, we always want to help them,” he says. “We want to make it easier for them to do business.”

The Larson Group’s focus on hiring and employee development also helped it repeat as a finalist for this year’s award. Regarding hiring, COO Kory Larson says The Larson Group recently added personality testing as a step within its hiring process, which has helped the dealer better identify people who have the right traits to fill open positions within the business.

Other customer service efforts such as its 24hour call center and expanding mobile service business also helped the business earn high marks in this year’s program, as did its impressive list of charitable causes and community events the business supports.

10

Trucks, Parts, Service | October 2019

From left: Wade Bontrager, National Truck Protection Co. Inc.; Steve Hancock, Brett Graves, Paul Burk, Doggett Freightliner; Lucas Deal, Successful Dealer; Harjeev Khanduja, Automann; Steve Williams, Interstate Billing; during the 2019 Successful Dealer Award presentation at the Great American Trucking Show.

culture. They’ve allowed our people to take ownership of their own jobs.”

The duo says North Little Rock’s wins generated by the new organizational structure have been numerous. Customer satisfaction is up across the board, as is performance in the sales department and service bays. And buoyed by “For us the training resources now available to them through Doggett Truck Group, . Our technicians from the North Little Rock facility helped owner Leslie Doggett Doggett Freightliner win first place in the team compushes world class petition at the 2019 Arkanservice and believes sas Trucking Association technician competition. if we take care of New Truck Sales Manager our customers and Steve Hancock says things are going so well employees have started coming up to him asking, “Is it really this , good? I never dreamed it those partnerships could be likes this.”

“For us it’s all about the allow both of us to customer,” he says. “Our succeed.” owner Leslie Doggett pushes world class service and — Steve Hancock, new truck sales believes if we take care of our manager, Doggett Truck Group customers and build those relationships, those partnerships allow both of us to succeed.”

“When everybody works together for the customer everybody gets to win,” adds Doggett Freightliner Vice President Paul Burk.

it’s all about the customer

build those relationships

Allow for delivery. See local branch for details.

Not available in California.

• • • • •

2-year unlimited mileage, nationwide warranty Exact fit for installation OE substrate Includes clamps and gaskets Expanded assortment available within 1-2 business days

Available exclusively at FleetPride.

Find your nearest FleetPride location: 800-967-6206 • fleetpride.com

©2019 FleetPride, Inc. All marks used herein are the property of their respective owners.

New Lower Prices

trucks

2019 finalist

Truck Center Companies Prior finalist: none

T

ruck Center Companies was named a finalist for the Successful Dealer Award for the first time in 2019 on the back of its corporate pillars of integrity, excellence, teamwork and community involvement.

Founded as the two-store Omaha Truck Center in 1975, the dealer group now known as Truck Center Companies has used those pillars to grow into a 10-location business across three states that employs more than 600 people.

“We have a burning desire to be one of the best, if not the best, truck and trailer dealers in the country,” says Executive Vice President Matt Hoskinson.

“Our core values pretty simply tie into that — they are what it means to us to be a great company.”

Those values were clear in the company’s submission for this year’s Successful Dealer Award.

Truck Center Companies is a vanguard of dealer program development for Freightliner and Daimler Trucks North America, led by CEO and 2019 American Truck Dealers’ Dealer of the Year Trey Mytty, who also serves as chair of the Freightliner dealer council. In his position of leadership, Mytty has helped Truck Center Companies to implement some of the most pioneering and unique customer service programs in the trucking industry.

Truck Center Companies also has independently invested in internal continuous improvement and mentorship programs to strengthen its corporate processes and staff skills.

Combined with its community efforts (the dealer has helped raise more than $3 million for Make-a-Wish since 1995), Truck Center Companies was an easy finalist pick in 2019.

12

Trucks, Parts, Service | October 2019

Doggett Freightliner is a benefactor of Be Pro Be Proud, an Arkansas Chamber of Commerce program that educates high school students about vocational career opportunities.

Yet Doggett Freightliner’s selection as the 2019 Successful Dealer Award winner wasn’t earned exclusively due to its North Little Rock renaissance. The business also invests heavily in customer and staff training — Graves calls the company’s technician training center “the finest he has ever seen” — and is working to reduce its carbon footprint with a new lighting system and reusable container program with its suppliers.

Additionally, he says many of the dealership’s departments have seen reduced employee turnover despite growing significantly. Service Manager Chris Gray says his workforce has more than doubled in less than two years — and he hasn’t had to recruit much to add those employees.

“It’s been a lot of word of mouth,” he says. “Our techs are telling their buddies to come work for us.”

Despite its individual recruiting success, Doggett Freightliner also remains engaged in strengthening the nation’s technician force. The dealer is a major donor to and supporter of Be Pro Be Proud, an Arkansas Chamber of Commerce program that educates high school students about vocational career opportunities, while also remaining engaged with the diesel and heavy truck vo-tech programs in the North Little Rock area.

The company’s community involvement is equally exceptional.

In North Little Rock, the company is an active participant in the Arkansas State Police Department’s Truck Convoy for the Special Olympics. More than 60 employees volunteered at this year’s event, which the company states is the largest charitable truck convoy in the U.S.

trucks

2019 finalist

Truck Country/Stoops Freightliner-Quality Trailer Prior finalist: 2013, 2014 (Stoops Freightliner-Quality Trailer); 2016 (McCoy Group).

T

It’s an event that “brings our entire community together,” says Graves.

The company also donates to local children’s hospitals, veterans’ associations, scholarship programs, youth sports and many more.

“We’re taking part in more events now than I can possibly recall,” Graves jokes.

The North Little Rock crew is optimistic such community involvement and corporate growth will only continue as the facility becomes more enriched by Doggett’s culture.

“We believe we live what the dealership model should be,” says Hancock.

Doggett’s win is the second in a row for the Freightliner dealer network.

Previous Successful Dealer Award winners were TEC Equipment (2013), Truck Centers Inc. (2014), Freightliner of St. Cloud (2015), River States Truck and Trailer (2016), Inland Kenworth (2017) and Four Star Freightliner (2018).

Graves, Hancock and Burk were presented the Successful Dealer Award by Trucks, Parts, Service Editor Lucas Deal and award sponsor representatives Harjeev Khanduja from Automann, Steve Williams from Interstate Billing and Wade Bontrager from Premium 2000/National Truck Protection.

TPSmagazine.com

ruck Country/Stoops Freightliner-Quality Trailer represent the two retail dealer franchises of the McCoy Group, a diversified commercial equipment business headquartered in Dubuque, Iowa.

The company earned its second combined Successful Dealer Award nomination and fourth overall (Stoops FreightlinerQuality Trailer earned two nominations before being acquired in 2014) in 2019 on the strength of customer responsiveness processes and go-to-market strategy.

“My grandfather Bob McCoy sold his first truck in 1958 and we’ve been trying to do the best we can to take care of our customers ever since,” says Brian McCoy, president, Stoops Freightliner-Quality Trailer. “We want to be the experts they can rely on … the people who can get their truck in and out and back on the road as fast as possible with a quality repair at a fair price.”

The dealer franchises do that by using time-tested processes and procedures to maintain efficiency throughout its business while also relying on a continuous improvement team to expertly implement new best practices whenever necessary.

“We try to stay nimble so we’re able to change what our customer focus is based on their needs,” McCoy says.

Another resource in the company’s drive toward customer satisfaction are a pair of corporate training centers that serve primarily as technician training centers but also can be used as continuing education centers for other departments.

When combined with the company’s larger community service projects (supporting Habitat for Humanity and veteran’s programs, among others), each helped the company earn its award nomination this year.

October 2019 | Trucks, Parts, Service

13

Planning for obsolescence

Parts providers need a strategy to track and rid themselves of unwanted parts.

I

t’s highly unlikely a heavy-duty aftermarket parts distributor or truck dealer ever complained about having too much available warehouse space.

This means those parts that are gathering dust on shelves or pallets are not making parts providers money and are taking up space for inventory they could be selling.

14

Trucks, Parts, Service | October 2019

The old or obsolete inventory needs to go and parts providers have several options to still turn a profit, break even or at least get something for these low- to no-demand parts before they ultimately end up in the trash.

Identifying old inventory

To ensure parts providers don’t have unwanted stock on their shelves, they

need a system for identifying parts in which sales have slowed or stalled entirely. The sooner they target those parts, the more options they have.

Edward Neeley, president, Truck Supply Company of South Carolina, stresses the importance of keeping current with aging parts.

“If you stay up on older inventory regularly, you don’t have this huge list

parts

“After 10 months of no sales, we don’t much want it around anymore and we start getting creative with marketing and sales.”

— Tim Grabow, vice president, Blaine Brothers

By Bill Grabarek, Online Associate Editor billgrabarek@randallreilly.com

of parts to look at,” Neeley says. “If you just all of a sudden go out there and start looking, you’ll get overwhelmed and want to pull your hair out because you won’t know what to do.”

Truck Supply runs aging reports to know how many of each part is being sold based on the number of turns and is classified as an A, B, C or D mover — A movers being parts the industry

TPSmagazine.com

considers a commodity and Truck Supply might sell 10 of them a day. A D mover is a part that will sit in the warehouse for a while but will usually sell at some point.

“The way I look at it is everything that sits on the shelf is renting a motel room. Are you renting it for a day or are you renting it for a month? If you’re renting it for a month, the price is higher because it has more days on the shelf,” says Neeley. “That’s a D mover.

A D mover is more expensive because nobody else has it in stock, so I can get what I want for it.”

In addition to regular reporting, Truck Supply monitors its service shop.

“We know what we’re installing, so we use that information to tell us what we need to have. If we’re installing it, the other shops are installing it,” Neeley says.

Blaine Brothers’ inventory system is based on 13 classes, with each class signifying the number of months parts have been on the shelves without sales.

Those classes are categorized by A, B and C movers. For example, A movers are one to three months, B movers are four to seven and C movers have been in inventory up to 10 months, says Vice President Tim Grabow.

“After 10 months of no sales, we don’t much want it around anymore and we start getting creative with marketing and sales,” Grabow says.

That being said, he adds there are some parts Blaine Brothers keep up to 18 months and still consider good inventory.

“There are some one-offs where

we’re the only dealer for them,” he says.

“The parts we don’t like keeping over that year are either obsolete parts that might have been updated or new parts that didn’t take off for us.”

Parts Manager Phil Howard adds, “Since we put these processes in place about two years ago, we’ve been able to decrease our aging inventory by 50 percent.”

Hovis Auto and Truck Supply employs a computer system to assist with management of its inventory. The company uses the system to replenish inventory daily, increasing or decreasing the order point of a part based on sales. If a part isn’t selling, the system will continue ratcheting down the order point until it reaches a minimum order point. Likewise, when sales increase, the system will continue to ratchet up order points.

“Once or twice a year I take a look at all of the slow numbers and decide whether it’s something we should stock or not,” says President Cliff Hovis.

Weldon Parts uses the term “dead stock” for parts that aren’t selling and they are broken down into three categories, says John Crist, data analyst and replenishment manager.

At the store level, dead stock is anything that hasn’t sold at a particular location within the last year. “We have 17 branches and if it hasn’t been sold in the last year, we try to move it to another branch where it does sell,” Crist says.

The second level is inventory that hasn’t sold at the company level for a year and the third, or “urgent,” level is

October 2019 | Trucks, Parts, Service

15

parts

Truck Supply runs aging reports to know how many of each part is being sold and is classified as an A, B, C or D mover — A movers being parts the industry considers a commodity and D movers are parts that will sit for a while but will usually sell at some point.

stock that hasn’t been sold at the company level for two years.

“We try to break it down into those three categories. Every month, when our usage rolls over is how we keep track. After that 11th month, some parts may fall into one of those categories,” he says.

Moving it out

Parts providers use various methods to clear out obsolescent inventory, such as discounted prices. Another avenue is to return product back to vendors.

That’s what Weldon Parts does when a component isn’t selling at any of its locations.

“The best way we have been able to liquidate obsolete inventory is through vendor returns and we’ve spent a great deal of time improving the processes so

16

Trucks, Parts, Service | October 2019

we have been able to increase our capacity on the number of returns,” Crist says.

“We have to meet their criteria and every supplier is different. We don’t like to sit around too long for a customer to come in if we can return it to the supplier.”

Daniel Hagy, president and co-owner of Transerve with his wife Johanna, says returning parts to the vendor is the first option.

“We negotiate with the vendors.

Maybe we’ll pay the freight to ship it back or let them charge us with a restocking fee. Our thought is we have

$5,000 worth of parts and it’s either getting $2,000 back or nothing,” he says.

At Blaine Brothers, when parts hit the 10-month mark of no sales, the company contacts its vendors.

“We’ll call a vendor and say, ‘We have this amount of inventory, this is what’s moving for us and this is what isn’t. Can we do an exchange?’ It’s an offsetting order, essentially. We’ll send back 1,000 of a product and they give us 1,000 of this other product. We’re pretty proactive in that area,” Howard says.

When parts have no sales for 10 to

“We work it like

it’s the milk shelf of a grocery store. All the new inventory goes to the back and the existing inventory goes to the front.”

— Edward Neeley, president, Truck Supply Company of South Carolina

parts

Transerve runs weekly reports to spot parts or product lines that haven’t been selling within a 10- to 12-month period.

12 months, Blaine Brothers will run various marketing programs, such as flyers sales representatives distribute to customers or bargain bins at its locations. In addition, sales reps receive an extra 3 percent commission on the sale of those parts, says Grabow.

Transerve runs weekly reports to

18

Trucks, Parts, Service | October 2019

spot parts or product lines that haven’t been selling within a 10- to 12-month period. Sometimes the reason is because a fleet customer has sold certain trucks and no longer needs to order those parts. If that’s the case, Transerve will try to locate fleets with similar trucks, says Hagy.

In addition to providing its sales department a list of the parts to try to sell at a discounted price, the company will contact repair shops and competing distributors. “Some distributor might want a certain product that we no longer need. They’re happy to get them at a good price and we’re happy to get rid of them,” he says.

Transerve also will set up a table of general parts in the showroom and the company has a room with a little bit of everything and customers can go in and pick through the obsolete and clearance inventory. Hagy says of the parts in that room, “If we have $100 in it and a customer offers $70 for it, we’re probably going to take it. Once it goes in that room, it’s get what you can.”

Hovis says his business also leverages its supplier base and sales associates to help move old parts.

He says some parts are easier to move than others. For example, “It is easier with brake friction and parts of that nature because you’re just looking at an industry standard shoe number and give them the friction weight rating, put a deal on it and you can pump

HD

ENHANCED SOFTWARE

NE W

BI - DIRECTIONAL

CONTROLS

MORE THAN 1,000 NEW DIAGNOSTIC UPDATES / OVER 20 MAKES / 80+ MODELS

ALL MAKES / ALL MODELS CLASS 1 (0-6,000LBS) - CLASS 9 (33,000LBS)

EASY INTERFACE

TROUBLE CODE ASSIST

DETAILED AUTO-SCAN

MAXIMIZE TECHNICIAN

RESOURCES

2019 MODELS / ADAS, TPMS & TRAILER SYSTEMS / FREIGHTLINER, KENWORTH, PETERBILT & INTERNATIONAL Phone: (855) 288-3587 • USSUPPORT@AUTEL.COM AUTEL.COM • MAXITPMS.COM • MAXISYSADAS.COM © 2019 Autel Intelligent Technology Corp., Ltd., All Rights Reserved

Follow Us @AutelTools

parts

“The best way we have been able

Weldon Parts will hold onto certain obsolete parts until customers need them.

it out that way,” he says.

A part the company thinks is still marketable will be moved between its chain of 17 locations. “I will see what store is selling it and what store isn’t. I’ll take that slow one from the Pittsburgh location, for example, and I’ll move it to Erie where I am

selling that product. That way your inventory is always funneling down, getting a lesser and lesser quantity,” Hovis says.

If a part is superseded by a new version, Neeley says there’s still time to sell the existing inventory.

“There will be demand for the new

Is online an option?

Some parts providers might be so eager to rid themselves of old or obsolete inventory that they might consider trying to sell those parts online, using sites such as eBay, Facebook Marketplace or Craigslist.

Before making that leap, they might want to consider what their colleagues have to say.

“It’s tedious and time-consuming to post and manage without a lot of results. More manpower is spent than revenue generated.”

— Daniel Hagy, president and co-owner, Transerve “We have tried it in the past but have had very little success. If a part is that obsolete, it’s probably not going to move on those sites either.”

— Tim Grabow, vice president, Blaine Brothers “You lose a little goodwill with your customers if you have something that’s rare and obsolete that a customer is looking for [and] you sell it online.

It’s good to get rid of that inventory but those customers will remember that eBay had it. They won’t remember that Weldon Parts had it.”

— John Crist, data analyst and replenishment manager, Weldon Parts

20

Trucks, Parts, Service | October 2019

to liquidate obsolete inventory is through vendor returns.”

— John Crist, data analyst and replenishment manager, Weldon Parts

part but it’s not instantaneous. There’s a transitional period. When I learn about the start of new manufacturing, I start selling the old inventory off. That’s just keeping yourself informed,” he says.

“We work it like it’s the milk shelf of a grocery store. All the new inventory goes to the back and the existing inventory goes to the front. My guys stocking the shelves automatically know when it comes in, it goes to the bottom of the stack,” Neeley adds.

Last-ditch options

After efforts have been exhausted to return stock to vendors, find customers needing the unwanted inventory and promote and sell old and obsolete parts at discounted prices, a few options still remain.

One such option is to play the waiting game, holding onto certain parts until customers need them — which could be more lucrative than one might think.

“With obsolete products, it’s an opportunity to make good margin on those parts. If customers know they can’t find it anywhere, you’re adding

TRUCKING IS OUR BUSINESS

OTR™ is dedicated to providing the highest quality heavy-duty parts

on or off road. Extensive customer research, independent testing, and product development go into each of our parts to ensure they keep your drivers safe and your trucks on the road.

Air Brake Systems • A/C • Air Intake & Exhaust • Brakes Cab • Chrome • Cooling System • Electrical • Filtration Hydraulics • Lighting • Lubrication • Powertrain • Starters Alternators • Steering • Suspension • Tools • Wheel End

Find your nearest FleetPride location: 800-967-6206 • FleetPride.com

QUALITY • INNOVATION • DURABILITY

™

parts

“I will see what store is selling it and what store isn’t. I’ll take that slow one from the Pittsburgh location, for example, and I’ll move it to Erie where I am selling that product.”

— Cliff Hovis, president, Hovis Auto and Truck Supply

Easily handle specialty assemblies HD Tire Changer: % Saves time and adds safety % Increases capacity % Simplifies match-mounting Come visit us at SEMA booth 41013

22

Trucks, Parts, Service | October 2019

value for the customer because you have it,” Crist says.

Truck Supply is another company that isn’t quick to get rid of those D movers.

“With transmission parts, for instance, we manage them better. “We’ll keep one because someone will want it eventually,” Neeley says.

Sometimes parts providers will cut their losses and sell parts for scrap or, worse yet, throw them in the dumpster to make room for parts that will sell.

“We might take parts to the scrap yard because the issue with obsolete inventory is you’re going to continue to pay money on it in the form of taxes and insurance while it’s taking up warehouse space,” Crist says. What’s more, there is the wasted time of “your warehouse staff doing cycle counts on that product.

Sometimes it’s better to just get rid of inventory by junking it.”

But he adds that’s not always the case.

“We have run into situations where we were going to scrap a lot of inventory but we were able to identify quite a few parts that had cores and instead of selling to the scrap yard, we returned them for the core credit,” Crist says.

Blaine Brothers is another parts provider that takes advantage of core returns. The company has an employee who monitors the eligibility for core returns on parts, Grabow says.

Parts providers don’t want dead stock taking up space in the warehouse. By remaining vigilant in identifying these parts and getting a little creative, they can clear out that less-than-profitable inventory without taking too much of a financial hit, if any.

Fast Shipping From Our Warehouses in IL, CA, TX, GA

The Art of Quality

Quality heavy duty truck parts at the best prices.

Call our experts at (773) 247-3400 • • • • • •

Accessories • Air Brake • Bearings & Seals Body Parts • Chassis Parts • Clutches • Differential Driveline • Electrical • Engine • Exhaust Hydraulics • Polyurethane • Power Steering Rotating Electric • Suspension • Tools • Trailer Transmission • Wheel Attaching

WORLDAMERICAN.COM

Better safe than spoiled

T

he pictures are pretty revolting: a reefer with gaping holes along its interior walls and insulation hanging out; rodent feces scattered across a trailer floor; insect larvae crawling in all directions.

These gut-wrenching scenes are all posted in a training module offered by the U.S. Food and Drug Administration (FDA) called Sanitary Transportation Carrier Training.

You can bet that none of those carriers set out to turn their reefers into nauseating headaches worthy of big

24

Trucks, Parts, Service | October 2019

fines, but there they are for the world to see.

Looking back is easy. If they had only stepped up their maintenance plan or replaced that tired compressor, then they could have been spared the embarrassment and the fines.

But life gets busy and time is money, so they hit the road and take their chances. Not exactly a stellar business plan.

Those that win plan ahead and take the time to correct problems before they get out of hand. There’s just no

getting around routine maintenance and with today’s technology, it’s easier than ever and doesn’t leave much room for excuses.

“Today’s transportation refrigeration units (TRU) are more durable and reliable than their predecessors and often use design improvements to reduce demand on unit engines,” says Patrick McDonald, product manager, Carrier Transicold. “And, with many modern TRUs, preventive maintenance service intervals have been stretched out by as much as 15 percent

service

Why proactive service procedures are a must for today’s reefer trailers

By Tom Quimby, Associate Editor, Trucking tomquimby@randallreilly.com

compared to earlier models, leading to improved system efficiencies and reduced engine run-time hours when in start/stop mode. The built-in analytical and diagnostic features on many TRUs also can make it easier than ever to monitor and troubleshoot unit performance.”

Before becoming Transervice national director of purchasing, Claude Ricciardi was responsible for the maintenance and operation of hundreds of reefers.

“Today’s units are pretty

TPSmagazine.com

An automated Carrier Transicold pre-trip checkup includes up to 17 tests to ensure that vital equipment is road-ready.

sophisticated,” Ricciardi says. “They run a series of self-checks. They communicate through telematics remotely in terms of any type of trouble. They’re pretty much selfsufficient. However, it doesn’t replace a good, sound preventive maintenance program, such as checking belts, hoses, return air vents, compressor or inlet-outlet pressures, keeping the coils clean on the evaporator and the condenser — all of the routine maintenance.”

Ricciardi continues, “As long as we adhere to pretty much what the manufacturer recommends in terms of intervals, today’s units are very, very reliable.”

Training, pre-trips and telematics

While the FDA’s free training module is a good place to start, it’s vital to take a deep dive into manufacturers’ recommendations.

Thermo King offers maintenance training on its reefers to customers at its corporate location and throughout its independent dealer network.

Maintenance schedules and procedures are also available through dealers or online.

“It’s like the owner’s manual in your car. There’s a checklist in it that says, ‘I need to change my oil at this point. I need to check that at this point,’” says Thermo King Customer Solutions Manager Bob Roberts. “Following that diligently really sets your equipment up for success.”

A solid maintenance plan in combination with a diligent pre-trip inspection process is hard to beat. This is especially true where the driver and the reefer work in tandem to ensure all systems are road-worthy.

“One of the handiest maintenance practices for operators is the pre-trip inspection routine, which should be run before the trailer is loaded,” says Patrick McDonald, product manager, Carrier Transicold. “The pre-trip doesn’t replace the need for scheduled service and preventive maintenance.”

Carrier Transicold’s pre-trip inspection includes a series of automated tests to let drivers know of possible problems.

October 2019 | Trucks, Parts, Service

25

service

“One of the handiest maintenance practices for operators is the pre-trip inspection routine, which should be run before the trailer is loaded.”

— Patrick McDonald, product manager, Carrier Transicold

CR Scotseal X-Treme wheel seals are backed by a 5-year / 500,000 mile warranty The CR Scotseal X-Treme seal was engineered to last through the harshest road conditions to help vehicles avoid unplanned maintenance stops. The advanced seal design features a patented WAVE sealing lip, triple-contamination exclusion and an advanced HNBRX compound.

The Scotseal X-Treme delivers: • Increased truck uptime and service intervals • Superior sealing performance and reduced friction • Improved fuel economy and lower emissions • Outstanding wear resistance for optimum seal life • 2018 PACE award winner

Find out why we’re calling the CR Scotseal X-Treme the best Scotseal ever made – see your SKF Representative for details, or go to www.crscotsealx-treme.com.

® SKF is a registered trademark of the SKF Group. | © SKF Group 2018 2017

26

Trucks, Parts, Service | October 2019

“In less than 15 minutes, a Carrier Transicold unit pre-trip routine will conduct up to 17 tests covering hundreds of potential alarm conditions,” McDonald says. “The pre-trip function tests electrical system continuity, engine high and low speeds, fan motor operation and refrigeration system valve operation, to name a few. The display module will indicate pass/ fail results for all tests and any alarm conditions.

“Beyond that, adhering to the manufacturer’s recommended schedule of preventive maintenance will help to ensure the diesel engine and refrigeration system mechanical components are all running true, and that fluid and filter changes are performed at appropriate intervals,” he says.

Drivers’ and service facilities’ responsibilities during pre-trip inspections will vary depending on the operation. Ricciardi says typically a driver will hook up to a reefer trailer that’s already running. At that point, it’s critical to ensure the temperature set point is correct to preserve the product.

“Basically, the temperature set and the unit’s ability to reach the temperature is predicated on a couple of things: primarily the condition of the load, and also make sure there are no obstructions in the air return within the trailer otherwise the reefer unit will short cycle and not cool,” Ricciardi says.

Pieces of shrink wrap and other objects prone to getting airborne can easily find their way into the return, which will make the reefer work even harder to try to reach that critical set-point.

Through the decades, trucking has been a link in the chain holding modern life together. Without it, and without drivers like you, the world comes to a standstill.

And for that, we say thanks.

Enter to win a free gift at cat.com/thanks

© 2019 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, “Caterpillar Yellow”, the “Power Edge” and Cat “Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission. The “Block C” trademark – introduced in 1967 – became an iconic representation of the Caterpillar Tractor Company.

service

Ensuring a satisfactory fuel level prior to hitting the road is especially important for a reefer since the system’s auxiliary power unit (APU) is powered by a small diesel engine. Run out of fuel and a load could be lost, which explains why some shippers won’t even load a reefer unless its tank is showing three-fourths full, says New York-based Milea Truck Sales & Leasing.

Additionally, if a driver doesn’t catch an issue during pre-check it’s certainly possible the carrier signing his paycheck will. Telematics has opened the door to remotely monitoring critical aspects of a reefer.

“They’re able to remotely monitor this equipment as it’s going across the country throughout all its routes and be able to monitor things like any type of diagnostic codes, temperature inside the box, ambient temperature, refrigerant temperatures and pressures, engine parameters—how that unit is operating,” Roberts says.

Plenty of options are available.

“There are some great apps and software that our lease customers elect to install on their reefer units,” says Bob Douglas, vice president of field maintenance northeast region, Penske Truck Leasing. “These apps can push notifications to smartphones when temperatures are too high or too low.

There are also other technology providers that offer more sophisticated programs that can integrate reefer monitoring into other parts of their operations. Transport refrigeration manufacturers also have apps that can be downloaded for their respective products.”

Roberts says all new Thermo King trailer equipment comes standard with telematics hardware. It’s just up to the customer to enable the feature for a telematics platform, he says.

28

Trucks, Parts, Service | October 2019

Thermo King offers maintenance training on its reefers to customers at its corporate location and throughout its dealer network. Maintenance schedules and procedures are also available through dealers or online.

Spec it right the first time

Reducing maintenance demands and prolonging the life of a reefer often comes at the start when spec’ing a reefer. Certain products require certain temperatures. If a reefer’s insulation is lacking in R-value and it’s traveling through a region with hotter ambient air temperatures, that APU is going to have to work harder to reach set temperature. Other factors also come into play.

“The biggest challenge is understanding each customer’s needs and operations,” Douglas says. “Proper spec’ing is where it all starts. You have to be aware of the required temperature, single or multi-temp, the fleet’s number of daily stops, how many door openings

per stop and time between stops for recovery. These are all required to spec proper unit size and proper insulation.”

Stoughton Trailers is aiming to reduce an APU’s cycle time by offering greater R-value through its PureBlue refrigerated trailer. Composite walls not only offer improved insulation, they also are devoid of rivets, which eliminates potential leaks during wash-outs.

“We focus on thermal efficiency and weight,” says Ted LeRoy, Stoughton’s sales director and product brand manager. “We have a large amount of composite that we use in the reefer itself. There’s zero wood in the trailer.

No wood rot issues. We have long-life integrity. Also, when using composite,

Congratulations!

Winner Sponsored by: TM

service

A routine maintenance program includes checking belts, hoses, return air vents, compressor pressures and keeping the coils clean on the evaporator and condenser, according to Transervice National Director of Purchasing Claude Ricciardi.

it gives us two-fold advantage: it’s lightweight and it’s thermally efficient because it doesn’t conduct heat.”

Insulated Transport Products’ new Zephyr Return Air Bulkhead is designed to offer improved maintenance and greater cooling efficiency. Maintenance and cleaning gets easier thanks to a molded, built-in debris screen and quick release hardware.

“We’ve picked up a lot of market share with Zephyr and it’s still growing,” says Royce Williams, regional account manager, Insulated Transport Products. “The reefer unit doesn’t have to work near as hard to add return air back to the unit because the return air is close to the floor. It’s got quickrelease hardware included, which provides easy access to the evaporator and back install of the unit. You can put

it on and take if off easily because of the quick-release hardware options. It also has removable, replaceable pallet stops, which is huge.”

Also, be on the lookout for Insulated Transport Products’ new Safe T Clear Curtain. For those tired of dealing with strip curtains, the Safe T Clear Curtain offers an easier to use and clean alternative.

“As you go through, it’s like a café door: it swings inside and outside the trailer and closes back behind you.

There’s nothing out there like it,” Williams says.

Increased demands on a truck’s power system through telematics and other electronics means paying more attention to alternator spec’ing. However, getting a larger alternator to accommodate larger demands is only the

“One of the key factors in safeguarding the perishable load is that it is put into the trailer at the desired temperature.”

— Claude Ricciardi, national director of purchasing, Transervice

30

Trucks, Parts, Service | October 2019

first step. Purkeys Sales Manager Larry Rambeaux says changing out a 100amp alternator for a 300-amp model is not enough.

“The cables on that truck were only built to handle a 100-amp alternator so if you don’t fix the cable you’re still not operating correctly,” Rambeaux says.

Correct cable size and type also applies to grounds.

“If you don’t do solid copper the entire length of that truck and the right size cables, you’re never going to get the right current and the right voltage between all those different points,” he says. “You can have the best battery in the world, the best starter in the world, the best liftgate in the world, whatever.

If you don’t have enough cable to connect it, it’s not going to work right.”

Loading, batteries and compressor life

A reefer’s load can impact cycle times which can push an APU to work harder to keep things cool.

“Proper loading is a big challenge, because you need good air flow around

break the mold

To tackle the road ahead, you need the expertise you can only find at the largest North American event in the independent heavy duty aftermarket industry. This year, HDAW is bigger than ever, offering everything for an evolving market under one roof. Build a strong network of approved suppliers, access the quality parts your customers deserve and delve into critical education to achieve your goals. Your customers depend on you and you can depend on HDAW. Take your business to the next level in Dallas.

ACCEPT THE CHALLENGE

REGISTER TODAY! www.hdaw.org THE GAYLORD TEXAN | GRAPEVINE, TX

JANUARY 27-30, 2020

service

the product,” says Douglas.

Another issue affecting cycling is temperature of the product prior to loading in a trailer.

32

Trucks, Parts, Service | October 2019

“One of the key factors in safeguarding the perishable load is that it is put into the trailer at the desired temperature,” says Ricciardi. “If you’re doing

a perishable at 32 degrees then typically the warehouses are temperature controlled. The load was stored in 32 degrees. The unit is set at 32 degrees and maintains it there.

“If you put a hot load in there, it might eventually bring the load to temperature but more than likely it will never happen,” he continues. “It’s just too much. There’s too much heat emanating from the load for the reefer to be able to handle it.”

Batteries can be an expensive maintenance item on reefers since they can sit idle for long periods of time. Solar chargers can change that.

“In a few short years, TRU solar panels have become an indispensable part of many refrigerated fleets,” McDonald says. “Typically installed on the roofs of trailers, truck bodies and refrigerated rail cars, the TRU solar panel’s primary function is to maintain the charge of the TRU’s battery.

This is especially important when the asset goes unused for brief periods because the TRU’s battery is frequently being tapped to power accessory electrical devices, such as telematics systems, fuel-level sensors, interior lighting and other accessories.

“If the TRU has not been operated for some time and these accessories continue to draw power while the unit is off, the battery might not have enough charge to start the engine, which could result in a costly service callout,” McDonald says. “Solar panels can also help conserve fuel by minimizing the need to run the TRU’s engine to charge the battery, ultimately adding to the efficiency of the system.”

In addition to solar, Purkeys also offers its new SteadyCharge system that is designed to extend battery life on reefers and heated trailers by up to 500 percent. Regardless of the power

service

At a time when power demands keep rising, TRU solar panels have become an indispensable part of many reefer fleets, says Carrier Transicold Product Manager Patrick McDonald.

project, Rambeaux cautions fleets to not go it alone.

“We see people coming up with solutions on their own and they don’t understand the big picture and they wind up shooting themselves in the foot,” he says. “We look at years of data that we have from fleets, whether it’s a food service, or an LTL, or over the road, we’ve got stacks and stacks of data recorders and information we’ve gathered from our experience and understanding of what that fleet is trying to do so we can make an entire system to cover their needs.”

Maximizing battery life also means keeping batteries properly mounted in place so they’re less vulnerable to jarring and vibration.

“Vibration is the biggest killer of batteries. When battery manufacturers come out with new updates, one of the biggest things they’re always trying to do is to figure out how to secure those plates better,” Rambeaux says. “Whether it’s just vibration going down the

TPSmagazine.com

road or severe jouncing because there’s no hold-downs, you’re knocking plate material loose, you’re breaking electrical connections inside that battery — just all kinds of things that will greatly

reduce the life of a battery.”

In addition to meeting power demands, vehicle owners and their service partners also need to keep a close eye on compressor health. An excessive number of running hours or compressor freeze-up could be indicators of a failing compressor.

“A super heat test will actually test the efficiency of the compressor and, assuming the gas in it is good and the pressure differential is acceptable, then we need to start looking at a couple of other things,” Ricciardi says.

An overhaul may be in order given accumulated hours of use. Better to address it now before it gives up during transit while carrying a load of perishables.

“All units have a life cycle and typically at the 16,000- to 18,000-hour level of operation the unit should be considered for a major overhaul including a replacement for the compressor because you’ll lose efficiency at that stage of the game,” Ricciardi says.

October 2019 | Trucks, Parts, Service

33

distributor of the year finalist

By Lucas Deal, Editor lucasdeal@randallreilly.com

Truck Equipment

L

ike many independent aftermarket parts distributors, the story of Wisconsin’s Truck Equipment Inc. started in a service bay.

The year was 1959. In Green Bay, Wis., the city’s manufacturing and commercial industries were booming. Thanks to its favorable lakefront location, the town known for its green and yellow football team had become a Midwest transportation hub.

Trucks were pouring into the city but, unfortunately, they weren’t always pouring out.

Green Bay lacked quality service providers to keep the city’s expanding truck population on the road. Enter Truck Equipment. Founded to meet the trucking industry’s service needs in the market, Truck Equipment has evolved over the last six decades to become one of the most comprehensive aftermarket service, parts and sales providers in the Great Lakes region.

A finalist for the Trucks, Parts, Service Distributor of the Year Award for the first time, President Jordan Schroeder says the origins of Truck Equipment’s current success can be traced back to the business strategies instilled in the company in its early years.

For as long as it has existed, Truck Equipment has been defined by its relationships.

“I think we’re like a lot of companies that have been nominated for [the Distributor of the Year Award] before in that we really have a passion for our customers and this business.

We genuinely enjoy working with people and helping them succeed,” says Schroeder.

Truck Equipment was founded as a service facility and continues to offer drive-in services at multiple locations to this day.

34

Trucks, Parts, Service | October 2019

Truck Equipment recently built a new headquarters facility in Green Bay , Wis., to better position itself to support the needs of its growing customer base.

He says that’s what motivated the business to add parts to complement its service offering in the early years and then expand out from Green Bay, first into Michigan’s Upper Peninsula in the 1980s and later to Appleton and Wausau, Wis., over the last 20 years.

When customers demand something, Truck Equipment responds.

“We’ve always had a tendency to focus on the small to medium fleets and the owner-operators who maybe don’t feel as well serviced by the dealer community,” says Schroeder.

“We try to get to know them, to get to know their business and really build something stronger than a pure business relationship.”

That push to do more also can be seen in how Truck Equipment is positioning itself within a changing aftermarket.

Schroeder says the company’s executive leadership team (which includes his father Lynn, the company’s chairman, and brothers Mike and Matt) dedicates time evaluating the business’s internal processes and customer-facing initiatives on a regular basis to ensure its actions within the marketplace are in the best interest of the business, its employees and customers.

Jordan Schroeder says when these discussions unearth areas where improvements are required, the Schroeders turn to the company’s other leaders and continuous improvement team to make necessary changes.

When looking beyond 2019, Schroeder says he’s confident the investments Truck Equipment is making in the business today will pay dividends in the decades ahead.

“We know our business is changing but we believe if we have strong people in place we can combat those challenges,” he says. “The last few years we have been trying to optimize the business in front of us and put us in a position where we can grow.”

He adds, “We’re interested in sticking around for another 60 years.”

Powered by Randall-Reilly’s

Priority Prospects 78% of people buy from the first company they speak to...

Will you be first?

Identifies prospects visiting your website Score leads by most likely to buy Accelerate inventory turnover with quality leads

Visit priorityprospects.com or call (844) 788-9817.

Priority Prospects is powered by Randall-Reilly’s RigDig BI the most complete database of trucking fleets in the U.S. Your report will include lead scoring, current equipment ownership details, inventory viewed on your site, and much more. The Priority Prospects Financing Activity Report will show you which leads purchased equipment, the brand, type and value.

Get an unfair advantage now! Visit priorityprospects.com or call (844) 788-9817.

GenNext names winners of second 4 Under 40 Awards GenNext HD announced the winners of its second annual 4 Under 40 Awards during the recent 2019 Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit.

Sponsored by Trucks, Parts, Service, this year’s winners of the 4 Under 40 Awards were Kate Diecks, eastern regional sales manager, Kit Masters; Sean Ryan, president and treasurer, Point Spring & Driveshaft; Megan Vincent, marketing manager, Phillips Industries; and Jerry Conroy, North American regional vice president, aftermarket sales, Bendix Commercial Vehicle Solutions.

The awards were presented by GenNext President Nick Seidel of Action Trucks and TPS Editor Lucas Deal.

“Trucks, Parts, Service is thrilled to recognize these four professionals for their enthusiasm and commitment to

GenNext President Nick Seidel (left) and TPS Editor Lucas Deal (right) with 2019 GenNext 4 Under 40 Award winners Sean Ryan, Point Spring & Driveshaft; Megan Vincent, Phillips Industries; Jerry Conroy, Bendix Commercial Vehicle Systems; and Kate Diecks, Kit Masters.

the independent aftermarket industry,” says Deal. “All are incredibly deserving and serve as wonderful examples to motivate other GenNext members to get involved in our industry.”

brick & mortar Minimizer has entered the final planning stage for its new corporate headquarters in Owatonna, Minn. The proposed site will house all employees while increasing operating space from 54,000 sq.-ft. to 96,000 sq.-ft. The facility is to be located on a 13-acre site.

Fontaine Modification is relocating its West Virginia modification center from Williamstown to Mineral Wells, W.V. The center is 33,000 sq.-ft. with more than 10 dedicated bays, two drive-through lanes, a paint booth and six 5-ton overhead cranes.

Fleetrite has opened six retail locations, including the brand’s first store in Latin America. They are located in Clearwater and Brooksville, Fla.; Henderson, Nev.; Alamogordo and Hobbs, N.M.; and San Pedro Sula, Honduras.

Bendix Spicer Foundation Brake broke ground on a 130,000 sq.ft. expansion of its wheel-end

36

Trucks, Parts, Service | October 2019

DEX Heavy Duty Parts celebrated the opening of a 153,000 sq.-ft. facility in Oklahoma City, which underwent a $5 million renovation and up-fitting to meet DEX’s needs.

manufacturing facility in Bowling Green, Ky. The expansion on 8.5 acres will be next to its 302,000 sq.-ft. leased building the company is purchasing as part of an overall investment of $65 million.

Papé Kenworth has opened a new parts and service facility in Turlock, Calif. The 12,500 sq.-ft. facility features a 5,000 sq.-ft. service department, five service bays and a 5,800 sq.-ft. parts department that includes a 1,100 sq.-ft. area for retail display.

Hino Motors held a grand opening for its nearly 1,000,000 sq.-ft. manufacturing facility in Mineral Wells, W.V. The facility assembles all Class 6, 7 and 8 conventional trucks, including its newly released Class 7 and 8 XL Series.

Wabash National Corporation has opened a Supreme Upfit Solutions and Service location in Tampa, Fla., which provides commercial vehicle upfitting, parts and service for all makes of commercial truck and van bodies.

Ryder System has opened a 28,000 sq.ft. maintenance facility on 14.5 acres in Saginaw, Texas, near Fort Worth.

It includes more than six maintenance bays, 13 workstations, battery charging room, 7,000 sq.-ft. customer service area and drivers’ lounge.

news

mergers & acquisitions

safety recalls

The following are safety recalls issued by the National Highway Traffic Safety Administration:

Dana acquires electric powertrain company

Rush Truck Centers expands presence in Canada

Dana Incorporated has completed the acquisition of Nordresa Motors, an integration and application engineering company for the development and commercialization of electric powertrains for commercial vehicles. Terms of the transaction were not disclosed.

Dana says the investment further enhances its electrification capabilities by combining its complete portfolio of motors, inverters, chargers, gearboxes and thermal-management products with Nordresa’s proprietary battery-management system, electric powertrain controls and integration expertise to deliver complete electric powertrain systems.

Rush Truck Centres of Canada has acquired the assets of Archer Truck Services located in St. Catharines and Welland, Ontario.

“This acquisition aligns with our strategy to grow and expand our geographic footprint throughout Ontario.

With the addition of two dealerships in Southern Ontario we now offer unparalleled customer support from a total of 16 locations and six associate stores,” says Kevin G. Tallman, CEO, Rush Truck Centres of Canada.

The stores will operate as Rush Truck Centres of Canada — St Catharines, and Rush Truck Centres of Canada — Welland.

Summit Truck Group to acquire Trans Central Suppliers, Wiethop Truck Sales Summit Truck Group has reached an agreement to purchase substantially all of the assets of Trans Central Suppliers of Sedalia, Mo., as well as the assets and the International Trucks area of responsibility of Cape Girardeau, Mo.based Wiethop Truck Sales.

Summit says the acquisitions are part of its strategy to expand the company’s

TPSmagazine.com

reach in the areas it does business.

Summit took ownership of the Sedalia location on Oct. 1, 2019, and will assume operations of the Cape Girardeau location on Nov. 1, 2019. The acquisitions will do business as Summit Truck Group of Sedalia and Summit Truck Group of Cape Girardeau, the company says.

Autocar is recalling certain 2019-2020 Xpeditor vehicles. The power steering mounting bolts may loosen, possibly causing the power steering pump to disconnect. A disconnected power steering pump can cause a sudden increase of steering effort resulting in a loss of vehicle control, increasing the risk of a crash. NHTSA says potentially 33 vehicles are affected by this recall.

Daimler Vans USA is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the taillights can be significantly reduced or could switch off completely. Reduced taillight visibility increases the risk of a crash.

NHTSA says potentially 8,243 vehicles are affected by this recall.

Forest River is recalling certain 2019 Rockport box vans and service bodies equipped with Uline Bulk Storage racks.

Due to improper welding, the bulk storage beams may fail when loaded. If the beams fail, components may fall off and strike occupants, increasing the risk of an injury. NHTSA says potentially 51 vehicles are affected by this recall.

Hino is recalling certain 2020 NE8J, NJ8J and NV8J vehicles. Due to improper adhesive bonding, the exterior mirror glass may detach from the mirror carrier plate.

If the mirror glass detaches, the driver may have reduced visibility, increasing the risk of a crash. NHTSA says potentially 1,531 vehicles are affected by this recall.

Navistar is recalling certain 2019-2020 IC RE and 2020 IC CE school buses equipped with feature code 48PZP, 48PZR, 48RZY, 48SXV or 48SZG (Prolo emergency exit roof hatches). Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use. If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury. NHTSA says potentially 2,677 vehicles are affected by this recall.

October 2019 | Trucks, Parts, Service

37

news

people in the news Tina Hubbard, HDA Truck Pride chief operating officer, has been named CEO of the buying group, succeeding Don Reimondo.

Hubbard will assume the role of president on Hubbard Jan. 1, 2020. Reimondo will remain CEO through April 2020.

Double Coin and CMA have announced the hiring of Anthony Cresta as product manager.

Heavy Duty AftermarCresta ket Week 2020 (HDAW) conference organizers have announced Tim Bauer, vice president of Eaton, Aftermarket North America, as HDAW’s supplier chair, and Sean Ryan, president and Kenney treasurer, Point Spring & Driveshaft, as distributor chair for the 2020 event.

Midwest Wheel announced John Minor is the recipient of the company’s inaugural Hall of Fame Award and John Ferry has received the Don Shoemaker/Scott Wilson Annual Rep of the Year Award.

Navistar announces winners of 2019 Rodeo Navistar recently held its 13th annual Technician Rodeo at its Woodridge, Ill., facility. Technicians from Arizona, Ontario, Canada, and Yumbo, Colombia, took top honors at the event.

Overall, Navistar says Brandon Wesselius, Lewis Motor Sales, Owen Sound, Ontario, received the Top Service Technician award for truck, and Nathan Reed, RWC International, Phoenix, earned the top award for bus. In the global competition, which brings all the regional winners throughout the Americas together to compete, Victor Velasco of Navitrans S.A.S., Yumbo, Colombia, finished in first place.

38

Trucks, Parts, Service | October 2019

Capital Gear has announced the newly created position of director of corporate development, which is being filled by Joe Herauf.

East Manufacturing has announced the promotion of Douglas Kenney to director of national fleet sales.

Herauf

Pronto has appointed Robbie Miller CEO. Minimizer has hired three Miller territory managers: Bill Burdette, West; Rick Burleson, Northwest; and Chris Johnson, Mid-South.

SAF-Holland has announced the appointment of Kent Jones as president – Americas.

Jones Continental has named Gary P. Mercer western sales manager.

Idle Smart has appointed Darcy Howe, CEO, KCRise Capital, and Drew Reynolds, IoT and telematics executive, to its board of directors.

Talbert Manufacturing has hired David Henderson as dealer development manager.

Michelin enhances Advantage program for small fleets Michelin North America announced it has made application and billing enhancements to its Michelin Advantage tire management program.

Michelin says its Advantage program provides competitive, consistent nationwide pricing on new Michelin heavy-truck dual and X One tires for fleets operating under 100 power units as well as for fleets using bus and RV tires; car and light-truck tires; earthmover, construction and Tweel tires; Michelin Retread Technologies retreads; Michelin services; and BFGoodrich heavy- and light-truck tires.

Enhancements include a simplified application process that can be accessed by computer or mobile device and offers same-day use-of-program benefits. The billing process also has been improved, the company says, allowing dealers to take control of the process, including registering the credit card for the fleet.

Daimler Trucks testing automated trucks on public roads Daimler Trucks has announced the company and Torc Robotics are developing and testing automated trucks with SAE Level 4 intent technology on public roads.

The initial routes are on highways in southwest Virginia, where Torc Robotics is based. All automated runs require an engineer overseeing the system and a safety driver certified by Daimler Trucks and Torc Robotics. All safety drivers hold a commercial driver’s license and are trained in vehicle dynamics and automated systems. The deployment on public roads takes place after months of testing and safety validation on a closed loop track, Daimler says.

Torc is now part of Daimler Trucks. Authorities approved the majority stake acquisition by the truck manufacturer. Torc Robotics is part of the newly established Autonomous Technology Group of Daimler Trucks.

news

Biermann, Crowley honored for aftermarket excellence Former HD America and VIPAR Heavy Duty leaders Pat Biermann and Steve Crowley were named winners of the 2019 Commercial Vehicle Solutions Network (CVSN) Biermann President’s Award during the group’s recent Aftermarket Distribution Summit.

Both men entered the aftermarket early in their careers at supplier operations and over time gravitated to their eventual leadership positions at the two buying groups. In being presented their awards, the duo was humbled and appreciative.

Crowley thanked everyone who worked with him, first in his supplier role at Chicago Rawhide and then VIPAR Crowley Heavy Duty, noting their experience and cooperation helped him learn the business and become a stronger leader. Biermann echoed similar sentiments about the distributors and colleagues who helped him shape HD America as the market’s first buying group in the early 1980s. The men also thanked their wives and families for their support in their careers.

industry calendar

Oct. 28-31 North American Commercial Vehicle (NACV) Show, Atlanta Nov. 6-9 Used Truck Association (UTA) Annual Convention, Indian Wells, Calif.

Jan. 27- 30, 2020 Heavy Duty Aftermarket Week (HDAW), Grapevine, Texas Jan. 27, 2020 Heavy Duty Aftermarket Dialogue (HDAD), Grapevine, Texas Jan. 26-30, 2020 Association of Diesel Specialists (ADS) International Convention & Trade Show, Grapevine, Texas

DRIVING VALUE

ALLIANCE AFFORDABLE | AVAILABLE | ASSURED

Alliance Parts is the smartest choice for value on the road.

Readily available, affordable and quality assured. Alliance has everything you need to deliver. To locate the nearest Alliance Parts retail location | allianceparts.com.

13788-1_dtna_all_brandad_7x4.5_FINAL.indd 1

TPSmagazine.com

8/27/19 8:36 AM

October 2019 | Trucks, Parts, Service

39

The Buzz The five hottest products as determined by readers of TPSmagazine.com

Tow assist, ABS, sway mitigation technology Dexter and Bosch have collaborated to develop Dexter Tow Assist, which provides trailer anti-lock braking, using the most performance out of each trailer brake while improving maneuverability, Dexter says.

In addition to a built-in odometer function, Dexter Tow Assist monitors the trailer with sway mitigation capability. The system knows when to apply braking, maintaining trailer stability without significantly reducing speed or skidding the tires, the company says.

Dexter says it will offer the Tow Assist system on a 12-in. by 2-in. electric brake platform in late 2019.

Cargo door securement Two-Commas introduces the Truck Door Minder, which has been engineered to help ensure that cargo doors are secured before a truck departs.

The device is designed to issue an alert via a warning system in the cab or through a Bluetoothenabled device. The system is discreet and made for easy installation, the company says.

40

Trucks, Parts, Service | October 2019

Trailer tracking for telematics, location reporting Transflo has introduced Transflo Trailer Tracking, a device that integrates into the Transflo Mobile+ platform to provide near real-time communications and GPSbased tracking of trailers, containers and other assets.

The TT600-series telematics device has a solar cell and back-up battery that lasts up to four months with no solar charge, Transflo says.

The TT600-series device has a 4G Cat-M/NB-IoT LTE chipset with 2G backup and the optional RS232/CAN connector enables advanced data capture from trailer sensors, including vehicle health, theft, tampering alerts and more, Transflo says.

New regional drive tire available Yokohama Tire has introduced the 715R, an open shoulder regional drive tire.

The 715R is SmartWay-verified for low rolling resistance and available in a 11R22.5.

Sizes 295/75R22.5, 285/75R24.5 and 11R24.5 will arrive in early 2020, Yokohama says.

According to the company, other benefits include a tread design featuring strategically placed tie bars that control block movement and minimize heel/toe wear; sturdy, open shoulder blocks that are spaced to help minimize retention of foreign objects; an exclusive compound that is cut and chip resistant; 16-ply construction and an H load-rating.

Parts added to new, existing lines Dorman HD Solutions recently has added more than 30 products to its heavy-duty product offering.

Dorman says three of the product numbers are completely new, while the others are extensions of the company’s existing lines.

Products include DPF clamps and gaskets, EGR cooler clamps, lug nuts, wheel studs, leveling rods, oil pans, sensors, sun visors, cooling tubes, water temperature sensors and wiper arms.

The products fit a number of applications, such as Freightliner, Isuzu, International, Paccar, Spartan Motors, Volvo and Western Star units.

products

New look, features for wheel aligners The John Bean family of wheel aligners has a new look and offers new features.

The company says the John Bean V3300 features a next-generation user interface and video speed cameras to monitor alignment and provide critical information.

The John Bean V2380 is designed for workshops that need an independent beam and cabinet for mobility and installation flexibility. The V2380 features the latest XD target and camera system, combined with intuitive software.

The John Bean V2280 is easy to use and fast to setup. The V2280 efficiently supplies core alignment readings, the company says.

Productivity enhancing features for these aligners include online connectivity to access vehicle specifications and OEM repair procedures for ADAS repairs and provide software and vehicle specification updates.

Off The Line

Spotlighting a new OEM innovation

Cummins expanding X15 engine portfolio Cummins will expand its X15 portfolio for the coming model year with a new X15 Efficiency Series engine and new X15 Productivity Series rating to further optimize fuel economy and power.

The company says the 2020 X15 Efficiency Series engine delivers up to 5 percent better fuel economy than the prior X15 Efficiency Series and will feature an industry-leading maintenance schedule, including an oil-drain interval of up to 75,000 miles.

Cummins says lower oil consumption is expected with modified liner geometry in the power cylinder, and valve adjustments have been made to improve durability.

The introduction of the Productivity Series brings six new ratings to market in 2020 along with the inclusion of four former Performance Series ratings, the company says.

The Productivity Series is comprised of two different engine hardware sets common with either the 2020 X15 Efficiency Series or the X15 Performance Series, Cummins says.

42

Trucks, Parts, Service | October 2019

Light bar camera Voyager by ASA Electronics introduces its VCAHD140LB Light Bar Camera.

Voyager says the camera combines a rear light bar with an analog high-definition camera for one seamless installation with a single-pass wire entry and a surface-mount design. It uses high-performance color optics and IR low-light assist to capture a high-resolution picture, the company says, and a built-in microphone helps provide more driver awareness.

The company adds the camera is corrosion-resistant and waterproof.

Three new battery chargers Associated Equipment Corporation (AEC) introduces three energy-efficient, heavy-duty battery chargers: 6006AGM, 6009AGM and 6012AGM. AEC says the 6006AGM charges all AGM, standard and maintenance-free 6-, 12- and 24-volt batteries with five charging positions, 70/65/30 amp continuous rating and a 280 amp crank assist. The 6009AGM is a 6- and 12-volt fast charger with high-performance 265 amp crank assist. The 6012AGM 6- and 12-volt fast charger offers crank assist of 250 amps.

The chargers have insulated clamps on copper twin-extruded DC leads, chrome plated steel handles and a twoyear bumper-to-bumper warranty and five-year transformer/rectifier warranty.

Suspension components added to product line World American has added new replacement suspension components to its aftermarket heavy-duty product offering.

World American says the new components include bushings, torque rods, spring seats, end caps and more, and replace Watson & Chalin, Neway, Trailmobile and Hutchens applications.

products

Degreasing wipes debut

Asset tracking solutions available

Gunk has launched its new Gunk Degreasing Wipes.

Gunk says its new industrial-strength, no-rinse degreasing wipes, sold in 30-count packs, are designed to tackle grease and oil on everything from engine bays to vehicle trim and windows.

The wipes feature 8-in. by 12-in. sheets for thorough and efficient cleaning. The sheets are double-sided, with a scrubbing side and a smooth side.

The wipes deliver a professional-grade cleaning solution when rinsing isn’t possible. The wipes contain no isopropyl alcohol and are packaged in a moisture sealed container to prevent drying out, the company says.

Phillips Connect Technologies (PCT) has released EZTrac and EZTrac Plus. The company says these asset tracking solutions give continuous visibility of a trailer or chassis fleet while requiring minimal installation time.

PCT says EZTrac is a rugged, real-time asset tracker and theft recovery device that plugs into an industry standard ABS harness. It can be powered by AUX (ABS) or brake circuit. It features a weatherproof enclosure and Sta-Dry harness, PCT says.

EZTrac Plus can transmit the location of a trailer or chassis without power via its six-month rechargeable battery. It offers multiple sensor connectivity through Bluetooth or a PCT “smart harness,” the company says, and enables pinpointing the location of trailers or chassis via 4G cellular LTE networks.

Announcing...

TPSmagazine.com

October 2019 | Trucks, Parts, Service

43

products

Portable parts washer CRC Industries has introduced the CRC SmartWasher BenchtopPro bioremediating parts washer.

The portable BenchtopPro is a self-contained unit that is as effective as solvent-based parts washers but safer for the user and the environment, CRC says. It employs a water-based degreasing solution to clean parts, along with naturally-occurring microorganisms to break down and convert oil, grease and carbon-based contaminants into water and CO2.

CRC’s BT5 degreasing solution is non-toxic, non-flammable and does not irritate the skin. MicroPro Packs are added to the solution to facilitate the bioremediation process.

These packs contain microbes, which break down contaminants that have been washed off the parts, keeping the BT5 solution clean and able to be reused, the company says.

44

Trucks, Parts, Service | October 2019

Fuel additive for ultra-low sulfur diesel fuel Hot Shot’s Secret has introduced LX4 Lubricity Extreme fuel additive, which it says provides an increase in diesel fuel lubricity up to 56 percent.

Developed for use in low lubricity ultra-low sulfur diesel fuel or gasoline, LX4 Lubricity Extreme prevents unnecessary wear and scarring of key components inside the fuel system, the company says.

Developed without alcohol or harmful solvents, LX4 will not void the manufacturer’s warranty and is safe for particulate filters, the company says.

products

New extended life antifreeze, coolant Old World Industries has launched Peak Antifreeze + Coolant, which it says is designed with an advanced formula that guarantees superior lifetime protection.

Peak Antifreeze + Coolant is engineered with an advanced proprietary formula, which includes a combination of scale-fighting inhibitors and organic acid corrosion inhibitors that guarantees lifetime protection against scale and corrosion, the company says.

New Peak Antifreeze + Coolant offers warranty coverage for a minimum of 10 years/300,000 miles of cooling system performance, the company says.

48349A SilverbackHD Magazine Ad slack adjuster different formats V4.indd 2

TPSmagazine.com

Starter motors for Cummins engines Prestolite has added two starter motors for Cummins QSF 2.8L engines, the latest additions to the PowerPro family of replacement starters from Leece-Neville Heavy Duty Systems.

Prestolite says its PowerPro 2.5 12-volt and 4.5 24-volt starters are engineered and built to meet the demands of QSF 2.8L engines used in a full range of off-highway applications.

Each PowerPro 12-volt starter produces 2.5 kW of cranking power and the 24-volt starter produces 4.5 kW of cranking power. The PowerPro starters are covered by a one-year warranty. Because these units are new, there is no need to manage cores, the company says.

2019-09-06 3:36 PM

October 2019 | Trucks, Parts, Service

45

More Prospect Data | Market Share Data | New Prospects RigDig® has been helping truck equipment dealers increase their targeting and prospecting effectiveness with data insights on 1 million+ active trucking entities for nearly ten years: • Arming sales teams with invaluable prospect/client equipment data • Providing up-to-date market share data for your AOR • Identifying new prospect companies in your territories • Assessing growth trends/emerging markets • Guiding strategic planning To find out how Randall-Reilly’s RigDig® can power your marketing efforts, call us at (800) 633-5953, ext. 1132 to schedule a demo.

www.rigdigbi.com

classified ads PS Form 3526

Statement of Ownership, Management, and Circulation (Requester Publications Only)

1. Publication Title RANDALL-REILLY PUBLISHING CO LLC/ TRUCK PARTS & SERVICE

2. Publication Number 323090

4. Issue Frequency MONTHLY

5. Number of Issues Published Annually 6. Annual Subscription Price 12 $ 48.00

ISSN 08953856

3. Filing Date 09/04/2019

7. Complete Mailing Address of Known Office of Publication 3200 RICE MINE RD NE TUSCALOOSA, TUSCALOOSA AL, AL 35406-1510

Contact Person KELLI KITCHENS Telephone (205) 248-1300

8. Complete Mailing Address of Headquarters or General Business Office of Publisher 3200 Rice Mine Rd Tuscaloosa, AL 35406 9. Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor Publisher (Name and complete mailing address) Seth Becker 3200 Rice Mine Rd Tuscaloosa, AL 35406 Editor (Name and complete mailing address) Lucas Deal 3200 Rice Mine Rd Tuscaloosa, AL 35406 Semi Truck Repair Service

Managing Editor (Name and complete mailing address) Jason Cannon 3200 Rice Mine Rd Tuscaloosa, AL 35406

Industry News

Dealer Development

Trucks, Parts, Service Subscriptions

Awards

Aftermarket Heavy Duty Truck Parts Manufacturers

sign up

about us

search

submit news tips

10. Owner (Do not leave blank. If the publication is owned by a corporation, give the name and address of the corporation immediately followed by the names and addresses of all stockholders owning or holding 1 percent or more of the total amount of stock. If not owned by a corporation, give names and addresses of the individual owners. If owned by a partnership or other unincorporated firm, give its name and address as well as those of each individual owner. If the publication is published by a nonprofit organization, give its name and address.)

Full Name

Complete Mailing Address

Randall-Reilly Holding Co LLC

3200 Rice Mine Rd, Tuscaloosa, AL 35406-3540, 3200 Rice Mine Rd Aftermarket Truck Parts & Service News

The latest industry news, business best practices and supplier updates for medium- and heavy-duty truck and trailer aftermarket distributors and service providers.

11. Known Bondholders, Mortgagees, and Other Security Holders Owning or Hoding 1 Percent or More of Total Amount of Bonds. Mortgages, or Other Securities. If none, check box Full Name Complete Mailing Address GE Capital

Filled with the biggest stories in the commercial truck and trailer markets, our dealer news feed has everything an OEM franchise dealer needs to know.

None

11175 Cicero Drive, Alpharetta, GA 30022-1167, 11175 Cicero Drive

Log on to our website for: Semi Truck Repair Service

13. Publication Title

PRIVACY NOTICE: See our privacy policy on www.usps.com

14. Issue Date for Circulation Data Below

RANDALL-REILLY PUBLISHING CO LLC/TRUCK PARTS & SERVICE 15. Extend and Nature of Circulation

08/01/2019 Average No. Copies Each Issue No. Copies of Single Issue During Preceding 12 Months Published Nearest to Filing Date

a. Total Numbers of Copies (Net press run) Outside County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written request from recipient, telemarketing and Internet requests from (1) recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser's proof copies, and exchange copies.) b. Legitimate In-County Paid/Requested Mail Subscriptions stated on Paid PS Form 3541. (Include direct written request from and/or recipient, telemarketing and Internet requests from Requested (2) recipient, paid subscriptions including nominal rate Distribution subscriptions, employer requests, advertiser's proof (By Mail copies, and exchange copies.) and Sales through Dealers and Carriers, Street Vendors, Outside (3) Counter Sales, and Other Paid or Requested Distribution the Mail) Outside USPS Copies Distributed by Other Mail Classes (4) Requested Through the USPS (e.g. First-Class Mail) c. Total Paid and/or Requested Circulation (Sum of 15b (1), (2), (3), (4)) Outside County Nonrequested Copies stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk (1) Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other soruces) d. NonreIn-County Nonrequested Copies stated on PS Form quested 3541 (include Sample copies, Requests Over 3 Distribution old, Requests induced by a Premium, Bulk (2) years (By Mail Sales and Requests including Association Requests, and Names obtained from Business Directories, Lists, Outside the and other soruces) Mail) Nonrequested Copies Distributed Through the USPS (3) by Other Classes of Mail (e.g. First-Class Mail, Nonrequestor Copies mailed in excess of 10% Limit Nonrequested Copies Distributed Outside the Mail (4) (include Pickup Stands, Trade Shows, Showrooms and Other Sources) e. Total Nonrequested Distribution (Sum of 15d (1), (2), (3), (4)) f. Total Distribution (Sum of 15c and 15e) g. Copies not Distributed

25066

20745

18419

18471

0

0

189

113

0

0

18608

18584

5931

1507

0

0

0

0

2153

645

8084

2152

26692

20736

0

0

26692

20736

69.71 %

89.62 %

a. Requested and Paid Electronic Copies(Sum of 15c and 15e)

0

0

b. Total Requested and Paid Print Copies(Line 15c) + Requested/Paid Electronic Copies

0

0

c. Total Requested Copy Distribution(Line 15f)+ Requested/Paid Electronic Copies

0

0

0.00 %

0.00 %

h. Total (Sum of 15f and 15g) i. Percent Paid and/or Requested Circulation ((15c / 15f) times 100) 16. If total circulation includes electronic copies, report that circulation on lines below.

Dealer Development

• Industry Headlines • Industry Calendar • Full-text versions of current and past articles • New Products • Tech Updates

• Subscription information • Staff contact information • And MUCH more…

TPSmagazine.com

Classified Advertising Call 205-248-1554 or visit TPSmagazine.com

PS Form 3526-R, September 2007 (Page 1)

d.

Commercial Truck Dealer News

DirectEquip_CCJ0909_Pg.indd 1

Percent Paid and/or Requested Circulation (Both print and Electronic Copies)

8/6/09 2:44 PM

I Certify that 50% of all my distributed copies (Electronic & Print) are legitimate requests.

17. Publication of Statement of Ownership for a Requester Publication is required and will be printed in the 10/01/2019 issue of this publication.

18. Signature and Title of Editor, Publisher, Business Manager, or Owner Title Kelli Kitchens

Date Audience Dev Mgr

09/04/2019 09:59:33 AM

I certify that all information furnished on this form is true and complete. I understand that anyone who furnishes false or misleading information on this form or who omits material or information requested on the form may be subject to criminal sanctions (including fines and imprisonment) and/or civil sanctions (including civil penalties).

PS Form 3526-R, September 2007 (Page 2)

TPSmagazine.com

PRIVACY NOTICE: See our privacy policy on www.usps.com

October 2019 | Trucks, Parts, Service

47

ad index Company Alliance Parts Autel AutoPower Automann Besson Consulting BorgWarner Caterpillar DPF Parts Direct FleetPride HDAW Hunter Engineering Company Midwest Truck & Auto Parts Minimizer PPG Industries Inc. Priority Prospects

Contact Info

Page

Company

allianceparts.com autel.com autopowerbi.com automann.com besson.consulting turbo.borgwarner.com cat.com/thanks dpfpartsdirect.com fleetpride.com hdaw.org hunter.com worldamerican.com minimizer.com delfleetone.com priorityprospects.com

39 19 43 BC 44 IFC 27 18 11, 21 31 22 23 5 3 35

ProMiles

Contact Info

Page

promiles.com

Redline Emissions Products

www.rep.direct

RigDig BI

rigdigbi.com

S&S Truck Parts SilverbackHD

32 33 46, 48

sandstruck.com

IBC

silverbackhd.com

45

SKF

skf.com

26

Successful Dealer Award

truckpartsandservice.com

29

TCA Driver of the Year

truckload.org/doy

41

torqueusa.com

17

theuniversalgroup.com

7

directequipmentsupply.com

47

gonmf.com

47

Torque Parts The Universal Group

Classifieds

Direct Equipment Supply NMF

This advertisers’ index is a service to readers. Although every effort is made to maintain accuracy, Trucks, Parts, Service cannot assume responsibility for errors or omissions.

MORE Prospect Data | Market Share Data | New Prospects RigDig® has been helping truck equipment dealers increase their targeting and prospecting effectiveness with data insights on 1 million+ active trucking entities for nearly ten years: • Arming sales teams with invaluable prospect/client equipment data • Providing up-to-date market share data for your AOR • Identifying new prospect companies in your territories • Assessing growth trends/emerging markets • Guiding strategic planning

www.rigdigbi.com

To find out how Randall-Reilly’s RigDig® can power your marketing efforts, call us at (800) 633-5953, ext. 1132 to schedule a demo.

48

Trucks, Parts, Service | October 2019

SETTING THE STANDARD FOR 65 YEARS

UNRIVALED COMMITMENT TO YOU.

Stop settling & start rising above your competition by partnering with S&S Truck Parts LLC. To learn more about our expanding line of products & experience our innovative website,

visit us at www.sandstruck.com or call 844-446-7388

PTO & HYDRAULIC

AIR & BRAKE

DRIVETRAIN

PROPRIETARY

More product variety listed online!

WE’vE Got You CovERED 15 Product Categories 30,000 Replacement Parts Coverage For Common Makes Industry Leading E-Commerce Website Comprehensive Product Catalogs Direct Sales Force Coast to Coast Warehouse Network

AutomAnn.com

Distribution Centers: Somerset, NJ | Ontario, CA | Arlington, TX New Lenox, IL (Jan 2020) | Brampton, ON Canada