Doctor gives woman laser treatment - on the wrong eye

Alan Campbell

COM

Normally, getting two for the price of one elicits a sense of satisfaction

But that’s not the case for Richmond woman Shirley Ng, who was due to receive laser treatment to relieve pressure on her right eye recently at the Eyecare Centre at Vancouver Hospital

Ng did get the prescribed treatment, but on the wrong eye It was only when she complained afterwards to the receptionist at the Eyecare Centre that the doctors

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acknowledged the mistake and offered to treat the right eye

By that time, Ng said she had “lost all confidence” in the doctor to perform the procedure and refused any more treatment

“I was nervous (The doctor) turned off the lights and she put the cold gel lens on my left eye, ” Ng told the Richmond News.

“She started to examine my left eye and was doing something with that, but I have never been through this before, so I just assumed it was part of the process.

“After that, she said I did I very good job I said to her, ‘ you have done the laser on my right eye, yes?’ She said yes But every-

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After the left eye treatment, Ng was asked to go outside and wait until the receptionist did the post-treatment, eye-pressure check

But when she told the receptionist she was there for treatment on her right eye, Ng was asked to go back to the same doctor.

“I was then told the treatment needed to be ‘redone ’ I was shocked The doctor never apologized ” added Ng

“She said I need to do the treatment again, this time for the right eye I was very mad I said I wasn’t letting her do it ”

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When she asked if there was any damage to her perfectly healthy left eye, Ng said she was told no, as it was just a “ gentle laser ”

Ng claims she was then handed a consent form to sign, after the treatment

“I refused to sign it, not a chance,” said Ng, who reported the matter straight away to the hospital’s patient care quality

Ng did eventually give permission for the treatment on her right eye, but only because of the aforementioned pressure.

A spokesperson for Vancouver Coastal Health refused to go into any detail about the complaint, citing privacy regulations

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