Your Guide to Programs and Services in Richmond | 20th Edition - Fall 2024
Introduction
Richmond has a wide range of services and programs to help seniors lead healthy and independent lives. This directory has information about health services, programs, and resources available to seniors who live in Richmond.
While we’ve done our best to provide accurate information, changes can occur with little notice. We always encourage you to contact an organization to confirm current service availability and hours of operation.
This directory has been produced through a partnership between Richmond Cares, Richmond Gives (RCRG) and Richmond News. RCRG would like to thank the Richmond News for its ongoing support of seniors in our community. Because of this partnership, the directory is available free of charge.
For more information on other community services, visit the Richmond Community Services Directory, located at www.rcrg.org. The directory is produced by RCRG and is a comprehensive listing of services available to Richmond residents.
Acknowledgement
Thank you to everyone who provided updated information on their organization or service in order to publish the most current information. Every effort has been made to ensure the accuracy of this publication at the time of printing. RCRG is a referral agency and as such, does not recommend individual organizations or services.
For additional information and/or to request more copies of the Richmond Seniors Directory, please contact RCRG at 604-279-7020.
A one-stop solution to help seniors and their families to easily navigate and manage anything along their aging journey.
• One-on-one sessions by phone, text/chat, virtually or in-person at select locations
• Help with completion of age-related tasks and activities on your behalf
• Unique pop-up social events and activities
Debbie Hertha, Gerontologist Text or Phone: 604-330-1474
Email: info.creativeaging@gmail.com
Website: www.creativeaging.ca
Seniors
HEALTH SERVICES
REGULATORY BODIES
Vancouver Coastal HealthRichmond Community/Public Health
7000 Westminster Hwy, Richmond, BC V6X 1A2
Email: feedback@vch.ca
604-244-5537
www.vch.ca/search?k=richmond%20public%20health
Health Services for Community Living
604-675-3644
Provides non-emergency nursing and rehabilitation services to adults with developmental disabilities living in the community. Services include shortterm clinical intervention, physiotherapy, occupational therapy, nursing, nutrition, dental hygiene, and end-of-life care and support. Provides individual and group education on self-care management for clients managing chronic illness.
ReAct Adult Protection Program
604-904-6173
Protection Program 1-877-732-2899
Email: react@vch.ca
Responsible for investigating allegations of abuse, neglect, and self-neglect of adults living in the Richmond community. Applies to adults who are unable to seek support and assistance due to physical disabilities, illness, disease, injury, or any other condition that affects decision-making.
Vancouver Coastal Health
604-736-2033
Various Locations 1-866-884-0888
Email: feedback@vch.ca
www.vch.ca
Vancouver Coastal Health is the health care authority serving residents in the coastal mountain communities, Vancouver, North Vancouver, West Vancouver and Richmond. Provides a range of health care services ranging from hospital treatment to community-based residential, home health, mental health, and public health services.
Community Engagement
Email: ce@vch.ca
604-714-3779
https://engage.vch.ca/
Patient, family and community engagement (often also defined as public participation) is based on the principle that people have the right to participate in the decision-making processes that affect them and that everyone has a say when it comes to their health care.
Patient Care Quality Office
Email: pcqo@vch.ca
1-877-993-9199
Point of contact to share compliments and complaints. Aims to facilitate resolution by providing information or assistance in addressing concerns; does not act as an advocate for either the patient or the organization.
Translations
Pamphlets have been translated into different languages. Ask health care providers for more information. Translated material is also available online at vch.eduhealth.ca.
RICHMOND HEALTH SERVICES
Richmond Health Department
Richmond Public Health
8100 Granville Avenue, Richmond, BC V6Y 3T6
604-233-3150
www.vch.ca
A team of public health practitioners working in partnership with the community to promote and protect health and to prevent injury and illness. They provide information, education, resources, referrals counselling, therapy support, and services for infants, children, youth, seniors, and families.
BC Smoking Cessation Program
Free nicotine patch or gum for 12 weeks per calendar year for eligible BC residents. (There may be coverage for stop smoking medications through Fair Pharmacare).
Richmond Falls Prevention Program
Email: rmdfallsprevention@vch.ca
604-233-3150
A team of health professionals, including an occupational therapist, physical therapist, and public health nurse, who provide 1:1 client consultation and community education on falls prevention and healthy aging. Services are offered free of charge to Richmond residents age 65 and older. Self-referrals are accepted. Please contact the team for more information by phone or email at rmdfallsprevention@vch.ca.
Richmond Immunization Clinic
8100 Granville Avenue, Richmond, BC V6Y 3T6
604-233-3176
Offers a range of immunizations to adults and children. Fees vary, call to book an appointment or ask for immunization clinic times. No drop-ins allowed.
Tobacco & Vapour Reduction Program
smokefree@vch.ca
604-233-3112
Supports initiatives related to preventing and reducing tobacco and vapour product use; protecting people from the harmful effects of second-hand smoke and vapour (aerosol); and increasing awareness, access to and availability of tobacco and vapour cessation supports and resources. Initiatives include delivering and supporting tobacco and vaping prevention education in schools, distributing tobacco and vaping cessation information to community members, and consulting on smoke and vape-free policies and bylaws.
HOME HEALTH
Vancouver Coastal Health - Richmond
- Home Health
Community Health Access Centre, 3rd Floor, 7671 Alderbridge Way , Richmond, BC V6X 1Z9
604-675-3644
www.vch.ca
Home and Community services are offered in the Ambulatory Clinic or Home setting for clients who meet specific eligibility criteria.
Adult Day Centre
100 - 6100 Bowling Green Road, Richmond, BC V6Y 4G2
Email: rkadc2@telus.net
604-272-3237
The Richmond Kinsmen Adult Centre offers a Therapeutic Activity program every weekday for adults with health problems. Adults can enjoy healthy activities and contact with other people under the supervision of health care professionals. Runs from 8:30am to 3:00pm and includes lunch and snacks. Call Richmond Home Health for a referral or call the Centre directly.
Case Management
Community Health Access Centre, 3rd Floor, 7671 Alderbridge Way, Richmond, BC V6X 1Z9
604-675-3644
Helps to arrange home support for those unable to care for themselves due to health problems. Arranges adult day care and respite services. Assists in finding alternative living arrangements for those who can no longer live independently at home. There is a cost for some services.
Home Care Nursing and Rehabilitation
Community Health Access Centre, 3rd Floor, 7671 Alderbridge Way, Richmond, BC V6X 1Z9
Volunteer Shopping Programs
190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
604-279-7020
Works in partnership with Richmond Cares, Richmond Gives (RCRG) to provide grocery shopping assistance for seniors and others with long-term health problems to maintain their independence and remain in their own homes as long as possible.
DOCTORS
Vancouver Coastal Health - Richmond - Doctors
Various Locations
604-675-3644
Nurses, physiotherapists and occupational therapists provide services to those whose needs can safely be met while they remain at home. Arranges home support for those who need help with daily tasks. Offers nursing and rehabilitation consultation and support to care providers and to their adult clients who have multiple physical and cognitive disabilities.
Home Support
Community Health Access Centre, 3rd Floor, 7671 Alderbridge Way, Richmond, BC V6X 1Z9
604-675-3500
Provides help with the tasks of daily living for people who have ongoing health problems, disabilities, or temporary medical or physical problems. Case managers and professional care staff arrange home support. Community health workers follow the care plan developed by the case managers. Service is delivered by neighbourhood teams within a flexible time frame that is focused on completing the required tasks. The cost of service varies.
Long Term Care Facilities
Community Health Access Centre, 3rd Floor, 7671 Alderbridge Way, Richmond, BC V6X 1Z9
604-675-3644
Residential care homes offer 24-hour care and supervision by a team of health professionals for adults who can no longer live independently. A criterion must be met to be admitted. Waiting period is approximately six months. There are five complex care homes in Richmond, including Fraserview Immediate Care, Pinegrove Place, Richmond Lions Manor, Rosewood Manor, and Minoru Residence. There is one residential home for younger, disabled people, usually under age 65: Steveston Residence.
OASIS (OsteoArthritis Service Integration System)
895 West 10th Avenue, Vancouver, BC V5Z 1L7
Email: oasis@vch.ca
604-875-4544
A program that helps people with osteoarthritis self-manage their condition better on a daily basis. OASIS provides both online and in-person education sessions about managing osteoarthritis, as well as preparing for joint replacement surgery. Visit oasis.vch.ca for more information or self-register for education sessions.
Subsidized Assisted Living
Community Health Access Centre, 3rd Floor, 7671 Alderbridge Way, Richmond, BC V6X 1Z9
604-675-3644
Includes rental accommodations, hospitality services, and personal care. Intended for seniors with low to moderate incomes that require assistance with personal care. A congregate living arrangement with communal meals and social activities. Clients are assessed and are eligible if they receive home support services, can make decisions about daily activities and needs, and can communicate and be understood by others but are not managing well in their home with available services. The waiting period is 12 months. The two locations are the Courtyard Gardens and S.U.C.C.E.S.S. Austin Harris Residence.
604-733-7758
Family doctors, also known as general practitioners or primary care physicians, help you look after your everyday health needs on a regular basis. Establishing a relationship with a family doctor who knows you well, and sees you regularly over time, leads to the best health outcomes for patients. Take a proactive approach to your personal health care by encouraging ongoing, comprehensive care with a family doctor.
For a list of family doctors who are taking new patients, visit the College of Physicians and Surgeons of BC’s (CPSBC) website at: www.cpsbc.ca/physician_ search or www.vch.ca/your-care/regular-medical-care/family-doctors.
MENTAL HEALTH AND SUBSTANCE USE
Vancouver Coastal Health - Richmond - Mental Health and Substance Use
604-204-1111 www.vch.ca
Provides a wide range of programs encompassing prevention, early intervention and collaborative care services, assessment, treatment, acute inpatient hospitalization, crisis stabilization, rehabilitation and emergency care to people of all ages who have a mental health and/or substance use issue. Anyone of any age can call 604-204-1111 to connect with our teams that support children, youth, adults and older adults in Richmond. For mental health emergencies, call Chimo Crisis Line at 604-279-7070 or go to the Richmond Hospital Emergency Department.
Acute Home-Based Treatment Program (AHBT)
210 - 7671 Alderbridge Way, Richmond, BC V6Y 1Z9
604-675-3979
Short-term care for Richmond residents age 17 and over with mental illness and/or substance use concerns who are experiencing an acute increase in symptoms or distress. Care is provided in the home in order to avoid or shorten a hospital admission. To receive AHBT services, clients and their caregivers/ supports must be willing and able to accept care in their home/community. Access to the program is by referral only by a medical professional in the hospital or the community.
Anne Vogel Opiate Use Treatment Clinic
210 - 7671 Alderbridge Way, Richmond, BC V6Y 1Z9
604-675-3975
Prescriptions (Methadone and Suboxone) and counselling for opiate dependence. Offers harm reduction education, harm reduction supplies including take-home Naloxone kits, individual counselling, education and support groups, primary care services for clinic clients and referral and case management. Self-referrals are accepted by phone and people can walk in during clinic hours.
Chimo Crisis and Help Line
120 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
604-279-7070
Provides telephone counselling to people in distress, seven days a week from 8:00am to midnight. Offers support and non-judgmental understanding to help callers identify problem areas and work towards resolving them.
Cognitive Assessment and Rehabilitation for Substance Use (CARSU)
600 - 8100 Granville Avenue, Richmond, BC V6Y 3T6
604-244-5486
A specialized service that offers assessment and treatment services for cognitive impairment related to substance use. Includes occupational therapy with possible inclusion of social work, neuropsychology and psychiatry. Clients are seen through outreach to the community or in-clinic.
Community Based Support
- Pathways Club House
315 - 8111 Granville Avenue, Richmond, BC V6Y 1P5
604-276-8834
Provides a variety of mental health services including supported housing programs, rehabilitation programs, a social/recreation program, wellness programs, a public education program, Bounce Back, and support to Chinese speaking individuals with a mental illness, their families and service providers. Also liaises with services and programs that serve the Chinese speaking community.
Community Mental Health Programs for Adults
210 - 7671 Alderbridge Way, Richmond, BC V6X 1Z9
604-675-3975
Community-based psychiatric assessment and treatment for adults living with a severe and persistent mental health issue and/or whose functional impairment requires a broad range of coordinated services. Multidisciplinary services include consultation, case management, outreach, and rehabilitation programs.
Harm Reduction Supplies
604-675-3975
604-233-3150
For disposal of used needles in a safe way to reduce the spread of HIV and Hepatitis C and to prevent other health complications. Encourages safer injecting practices by providing sterile water, alcohol wipes, and health information. These places also offer a safe place to dispose of used needles to reduce the number of needles in public places and needle-stick injuries. Services are provided in a safe and non-judgmental manner. Locations are at Anne Vogel Clinic (210-7671 Alderbridge Way, Richmond, 604-675-3975) and Richmond Public Health (8100 Granville Avenue, Richmond, 604-233-3150).
Inpatient Psychiatry Unit
7000 Westminster Highway, Richmond, BC V6X 1A2
604-244-5504
An 18-bed inpatient unit providing assessment and treatment for people with a variety of mental health diagnoses who require 24-hour care and treatment in a hospital setting. Staffed by an interdisciplinary team who work with the patient, their family, and community supports to provide individualized patient-centred care. Discharge planning includes referrals to community resources for follow up.
Psychiatry Assessment Unit (PAU)
7000 Westminster Highway, Richmond, BC V6X 1A2
604-244-5475
A 4-bed brief stay (72 hours or less) unit provides assessment, stabilization, and treatment to individuals experiencing a psychiatric/mental health crisis. Provides specialized mental health and addictions services in an environment that supports a patient- and family-centred approach. The multi-disciplinary team has the support of both hospital and community resources, on an as needed basis, providing discharge planning, case consultation, and connection with suitable community resources for follow up.
Home is Right Here
Richmond Addiction Services Society (RASS)
105 - 8080 Anderson Road , Richmond, BC V6Y 0J5
604-270-9220
RASS is a non-profit organization that provides health promotion, prevention and early intervention services for children, youth, and families. RASS accomplishes this by fostering resilience, enhancing life skills, and building connection through meaningful activities and resources to prevent the early onset of addiction and mental health challenges, support ongoing recovery, and minimize the impacts on individuals and families. Our services are offered using an evidence-based, person-centred and trauma-informed process. Services are available in English, Cantonese, Mandarin and Serbo-Croatian depending on the program. Office hours are 8:30am to 4:30pm Monday to Friday. Evening hours are available.
Richmond Bridge House
604-244-7840
A 10-bed residential short stay crisis intervention facility for clients who are experiencing a mental health crisis but do not require an acute psychiatric hospitalization. Clients are cared for 24 hours a day, 7 days a week and can be admitted for a maximum of 14 days. Provides an environment where clients have the opportunity to learn new skills to manage their illness once they are discharged back into the community. Referrals require a physician assessment prior to acceptance and are screened prior to admission to ensure the facility is able to provide safe care.
Richmond Eating Disorders Program
200 - 6100 Bowling Green Road, Richmond, BC V6Y 4G2
604-204-1111
Community-based assessment and treatment for youth, adults and families with eating disorders. Treatment may include individual, group, and/or family counseling, medical monitoring, and nutritional support. A referral from a family physician is required in order to be scheduled for an assessment. For access to the program call Central Intake at 604-204-1111.
Richmond Mental Health and Addictions Housing
210 - 7671 Alderbridge Way, Richmond, BC V6X 1Z9
604-675-3975
Provides a continuum of housing services to individuals with severe and persistent mental health issues. This includes Licensed Specialized Residential Care Facilities, Enhanced Supported Housing and Supported Independent Living placements.
Richmond Mental Health Consumer and Friends Society
210 - 7671 Alderbridge Way, Richmond, BC V6X 1Z9
604-675-3977
Provides a peer support program for mental health consumers. Provides funding which increases the effectiveness of the mental health system while helping mental health consumers develop skills and gain confidence. Offers a peer support program for Chinese-speaking clients.
Richmond Mental Health Outpatient Services (RMHOS)
7000 Westminster Highway, Richmond, BC V6X 1A2
604-244-5534
Services include general psychiatric assessment through the psychiatric consultation clinic, neuropsychological assessments and assessments for group and individual therapy. In the individual and group therapy program, a range of treatment modalities are offered, including cognitive-behavioural (CBT), interpersonal and psychodynamic therapies. A referral from a physician (GP or psychiatrist), or midwife or nurse practitioner is required.
Richmond Older Adult Mental Health Team
210 - 7671 Alderbridge Way, Richmond, BC V6X 1Z9
604-675-3975
Community-based assessment and treatment for older adults (over 65) who are living with a severe and persistent mental illness and/or whose functional impairment requires a broad range of coordinated services, as well as those with dementia accompanied by behavioural issues. Clients under 65 with early-onset dementia with behavioural issues are also accepted. The Team specializes in providing care to individuals who are vulnerable due to a combination of psychiatric, medical and social factors necessitating multidisciplinary intervention. Family support and education are also provided. Care is coordinated with primary care physicians, elder care facilities and other community programs. Services are provided on an outreach basis.
Richmond Short Term Assessment and Treatment (RSTAT)
7000 Westminster Highway, Richmond, BC V6X 1A2
604-244-5534
RSTAT supports adult and older adult clients with issues related to depression, anxiety disorders, and later life or reproductive mental health issues. The program provides short term (12 week) group therapy as well as 1:1 supportive counselling; service is delivered by a multi-disciplinary team, but also includes outpatient psychiatry consultations.
Substance Use Outreach Team (SUOT)
600 - 8100 Granville Avenue, Richmond, BC V6Y 3T6
604-244-5486
A client-centred, recovery-oriented service for clients who have a complex substance use disorder which impacts their daily functioning. SUOT supports clients who have difficulties engaging with office-based counselling/treatment which may be due to complex medical/mobility concerns, homelessness, and/or involvement with the criminal justice system.
Transitions
600 - 8100 Granville Avenue, Richmond, BC V6Y 3T6
604-244-5486
Offers assessment and treatment services to adults and families with mental health and/or substance use concerns. Services may include individual and/ or group counseling, psychiatric assessment, referral/advocacy, acupuncture and other complementary therapies. Substance use and Concurrent Disorders counselling is available by self-referral by calling Richmond MHSU services at 604-204-1111.
VCH Richmond Mental Health and Substance Use One Number
604-204-1111
This number is one single number that any member of the public can call if they want to connect with or look for more information about VCH Richmond’s Mental Health and Substance Use Services for people of all ages.
RICHMOND HOSPITAL
Vancouver Coastal Health - Richmond Hospital
7000 Westminster Highway, Richmond, BC V6X 1A2
604-278-9711
The Richmond Hospital is a community hospital serving Richmond, part of Delta, and travelers using the Vancouver International Airport and the BC Ferry System.
Ambulatory Care Services
604-278-9711
Services provided at the hospital for people who are well enough to be treated as outpatients including: blood transfusion, intravenous antibiotics, rehabilitation services, cast clinic, hand clinic, dietetic counselling, endoscopy and oncology (chemotherapy) clinic.
Cardiopulmonary and Neurodiagnostic
Services
604-244-5124
A variety of tests are offered to help diagnose and treat conditions related to the heart, lungs, muscle, and brain. These services can be ordered by your family doctor.
Diabetes Education Centre
604-244-5163
The Diabetes Education Centre is an outpatient program providing clients, their families, and their caregivers with self-management education and support. The education centre is supported by program assistants and our interdisciplinary team includes registered nurses and registered dietitians, who are Certified Diabetes Educators. Sessions and appointments include information on nutrition, exercise, blood sugar monitoring, and more to support self-management and maximize wellness.
Gilwest Clinic
604-244-5118
Brings HIV/AIDS and Hepatitis C related services to people living and working in Richmond and the surrounding communities. Offers free, confidential STI counselling, testing, and treatment. Appointments are recommended for all services.
Seniors DIRECTORY
Emergency Health Services
604-278-9711
Open 24 hours a day and services are prioritized based on the severity of a patient’s condition upon arrival. Does not answer health questions. For questions about health issues contact a Family Physician or HealthLinkBC at 811. Those experiencing a health emergency should go to the Emergency Department or call an ambulance (dial 911). Visit an Urgent Primary Care Centre (UPCC) for non-life-threatening emergencies such as sprains, strains, fevers, minor burns, and infections. These centres are open daily and staffed with doctors and nurses to handle urgent medical concerns that don’t require emergency care or admission to hospital.
Intensive Care
604-278-9711
For patients recovering from life-threatening illness or injury who require intensive, around-the-clock monitoring and care.
Mammography
604-244-5505
BC women aged 40 or over are entitled to a free annual mammogram without a referral. Screening mammography is an x-ray test used to detect early breast cancer in women. A screening mammography clinic is located at Richmond Hospital and may be accessed through the West Entrance.
Medical Imaging Centre
604-244-5109
CT scan, x-ray, ultrasound, nuclear medicine, magnetic resonance imaging (MRI), and diagnostic mammography are among the many tests carried out in the Milan & Maureen Ilich Medical Imaging Centre at Richmond Hospital. A doctor’s order is required for all of the tests done in this department.
Noakes Maternity Clinic
604-233-3222
Provides Family Practice maternity and delivery care, including the postpartum period, for patients whose family doctors no longer provide perinatal care.
Outpatient Laboratory
604-244-5295
Provides outpatient laboratory testing of blood and urine samples including microbiology, clinical chemistry, anatomic pathology, and hematology to help diagnose, treat, monitor, and prevent disease. Not all tests are available at all laboratory sites; some require an appointment or fasting prior to specimen collection.
Palliative Care
604-675-3644
Hospice palliative care provides comfort and quality of life care for people living with life-limiting illness and their families. The focus is on comfort care, such as pain control, rather than care aimed at curing illness. They work in partnership with you, your family, and caregivers to meet your physical, emotional, social, and spiritual care needs. While you are in their care, your personal, cultural, and faith values as well as your beliefs and practices will be respected at all times.
Richmond Cardiac Rehabilitation Program - Healthy Heart Program
604-204-2007
A comprehensive eight-week program designed for people who have had heart problems or are at risk for developing heart problems. Helps to identify and reduce factors for heart problems and educate patients on how to live a heart healthy lifestyle. Call to register for the program or for more information. Referral required. Check website at: http://www.vch.ca/Locations-Services/ result?res_id=1461 for more details.
Speech-Language Pathology
604-244-5174
Focuses on serving adults with acquired communication and/or swallowing disorders. Provides assessment, treatment, education, and referral resources to clients.
Seniors
Surgical Services
604-278-9711
Includes general surgery, ophthalmology (eye), ENT (ear, nose, throat), plastics, vascular, orthopedics, urology and gynecology. Surgery at Richmond Hospital is arranged by your surgeon’s office. The time you spend in the hospital will vary depending on the type of surgery.
HEALTH INSURANCE
Ministry of Health
PO Box 9050 Stn Prov Govt, Victoria, BC V8W 9E2
604-660-2421
1-800-663-7867
Email: HLTH.Health@gov.bc.ca www.gov.bc.ca/health
The Ministry of Health has overall responsibility for ensuring that quality, appropriate, cost effective and timely health services are available for all British Columbians.
BC Ambulance Service
PO Box 9600 Stn Prov Govt, Victoria, BC V8W 9P1
Camp Alohi Lani
Camp Alohi Lani, which means ‘Bright Sky’ in Hawaiian, is a camp for youth who have a parent (or grandparent in a significant role) living with ALS. Through funding received from sponsors, the Society is able to offer a youth weekend retreat at no cost to families affected by ALS. The camp is a safe setting in which youth aged 8 to 17 can come together and receive support on their ALS journey.
Care Connections
The primary purpose of forming a Care Connection is to reduce caregiver responsibilities and lessen the worry the person with ALS has about their caregiver. By caring for the caregiver, the person with ALS is helped as well. The ALS Society of BC’s Care Connection is a program to aid your own group of caring family and friends to help their loved ones with ALS and their caregivers.
Day of Caring
Email: patientservices2@alsbc.ca
604-872-5151
Provides emergency pre-hospital treatment and transportation by ambulance to the public and visitors of BC. While ambulance service fees are not an insured benefit under the BC Medical Services Plan (MSP) or the Canada Health Act, fees are heavily subsidized for persons with a valid BC Care Card who are covered by MSP (known as MSP beneficiaries). For emergencies, call 9-1-1.
Medical Services Plan
(MSP)
604-683-7151
Health Insurance BC, PO Box 9035 Stn Prov Govt, Victoria, BC V8W 9E3
Email: mspenquiries@hibc.gov.bc.ca
Insures medically required services provided by physicians and supplementary health care practitioners, and diagnostic procedures.
PharmaCare
PO Box 9655 Stn Prov Govt, Victoria, BC V8W 9P2
604-683-7151
Helps eligible BC residents with the costs of eligible prescription drugs and designated medical supplies. Coverage under the Fair PharmaCare plans is provided based on the individual or family’s net income. The quality of the overall program stems from the combination of comprehensive coverage for BC residents and coverage of the drugs patients need to achieve real health benefits. All BC residents are eligible for Fair PharmaCare coverage if they have Medical Services Plan (MSP) coverage and give PharmaCare permission to check their income with the Canada Revenue Agency (CRA).
Travel Assistance Program (TAP BC)
604-683-7151
1-800-663-7100
Helps alleviate some of the transportation costs for eligible BC residents who must travel within the province for non-emergency medical specialist services not available in their own community. Coordinated by the Ministry of Health and the transportation partners who agree to waive or discount their regular fees. Health care services provided by practitioners other than medical physicians and services not insured by MSP are not eligible. Does not provide direct financial assistance for travel costs or make travel arrangements. Meals, accommodation, mileage, fuel and local transportation expenses are not included. There is no reimbursement for travel already taken.
HEALTH ORGANIZATIONS
ALS Society of BC
604-278-2257
1228 - 13351 Commerce Parkway, 1-800-708-3228
Richmond, BC V6V 2X7
Email: info@alsbc.ca
www.alsbc.ca
The mission of the ALS Society is to cure ALS through funding research while advocating for and supporting people living with ALS.
Held in communities around BC, Caregivers’ Day is a chance for caregivers and former caregivers of ALS patients to have a day of respite. This event allows ALS caregivers to come together and share experiences. It also provides opportunities for caregivers to learn how to take better care of themselves and how to cope with grief.
Equipment Loan Program
Email: equipmentloan@alsbc.ca
With 2,900 pieces of medical equipment, the Equipment Loan Program is designed to help people cope with the daily challenges of decreasing mobility and independence through obtaining basic and essential assistive equipment. This includes mobility equipment, lift equipment, beds and accessories, communication devices and bathroom aids. All equipment loaned is available at no charge to registered ALS patients.
Mobile Clinics
In partnership with Vancouver Coastal Health and the ALS Centre @ GF Strong Rehab Centre, the ALS Society of BC provides Mobile Clinics to outlying communities. ALS Centre healthcare professionals and an ALS Society of BC representative travel to clinic locations to provide follow-up appointments for people challenged to travel.
Psychological Support Program
patientservices2@alsbc.ca
Psychological services are available free of charge at locations across BC. Registered psychologists and clinical counsellors provide therapy and counselling to ALS patients, their families and caregivers at any stage of the illness. Services will be provided throughout the disease and up to one year following.
Support Groups
Email: patientservices2@alsbc.ca
Support groups provide an open, friendly, and safe environment for ALS patients, family members, caregivers, and friends to discuss issues related to living with ALS. Groups are facilitated by trained volunteers and staff.
Transportation Support Program
Email: patientservices2@alsbc.ca
For people living with ALS who are unable to fund transportation themselves, the Transportation Support Program provides transportation to attend appointments at the ALS Centre in Vancouver and other ALS-related medical appointments, support groups, and society events. The program was initiated to ensure that all people living with ALS in BC and Yukon are given an equal opportunity to see an ALS specialist in order to improve their quality of life.
Alzheimer Society of BC 604-675-5150
303 - 828 West 8th Avenue, Vancouver, BC V5Z 1E2
Email: info@alzheimerbc.org alzheimer.ca/en/bc
Exists to alleviate the personal and social consequences of Alzheimer disease and other dementias, promote public awareness, and search for the causes and the cures. Services include dementia education, support groups, individual support, a toll-free information line, free literature, and telephone and online workshops. Programs and services are also available in Chinese.
The R ichmond C aring Place
The Richmond Caring Place is a community asset. This centrally located, unique, purpose-built office and meeting space houses community-based, non-profit social service agencies. It is a safe place where people can go to find help and support for themselves and their loved ones.
For 30 years, it has served the Richmond community by offering this space at affordable rates and with security of tenure. The following agencies are tenants of the building providing services to the community:
♥ Alzheimer Society of BC
♥ Aspire Richmond
♥ Chimo Community Services
♥ Family Services of Greater Vancouver
♥ Richmond Cares, Richmond Gives
♥ Richmond Community Foundation
♥ Richmond Women’s Resource Centre
♥ Richmond Multicultural Community Services
♥ Turning Point Recovery Society
♥ S.U.C.C.E.S.S.
The Richmond Caring Place Caring Forever Fund is an endowment fund designed to facilitate Planned Giving, Legacy and Estate gifts. Please consider:
✓ Naming the Fund as a beneficiary of your retirement plans (RRSPs and RRIFs)
✓ Donating publicly traded securities
✓ Donating the proceeds of a life insurance policy
✓ Naming the Fund as a beneficiary of your will
Your contribution to the Caring Forever Fund ensures your legacy and confirms your thoughtfulness and civic mindedness for those who follow. By donating to the Caring Forever Fund, you will provide benefits to the people of Richmond for generations to come. The Caring Forever Fund is directed towards the maintenance of the building and for future expansion and replacement. Your gift will continue to benefit the community in perpetuity.
Caregiver Support Group
604-675-5150
604-687-8299
For family and friends of people with Alzheimer’s disease or other dementias. For times and locations of English groups, call 604-675-5150. For times and locations of Cantonese and Mandarin groups, please contact Sharon Tong at stong@alzheimerbc.org or 604-687-8299.
Coffee and Chat is a social program designed to help clients meet new people, engage in social activities and have fun! Groups are available inperson in Chinese or online for various audience groups, including groups for people living with early-stage dementia, caregivers (a family member, friend or other care partner) and mixed groups for both people living with earlystage dementia to attend with a care partner.
Early Stage Support Group (Virtual)
For persons experiencing early symptoms of Alzheimer’s disease or other dementias. For times and locations of English groups, call 604-675-5150.
First Link®
Email: info.vancouver@alzheimerbc.org
604-675-5150
First Link® dementia support connects people living with dementia and their care partners to support services, education, and information as early as possible after diagnosis and throughout the progression of the disease. Families can be referred by healthcare providers or contact First Link at any stage of the disease and receive regular follow-ups to provide them with information, links to resources and support. For further information, visit www.alzheimer.ca/en/help-support/programs-services/first-link.
First Link® Dementia Helpline
1-800-936-6033 1-833-674-5007
For anyone affected by dementia, whether professionally or personally. Get the support you need, when you need it. English: 1-800-936-6033, Monday to Friday, 9:00am to 8:00pm. Cantonese and Mandarin: 1-833-674-5007, Monday to Friday, 9:00am to 4:00pm.
Minds in Motion®
604-675-5150
A fitness and social program for people with early symptoms of dementia or memory loss and a family member or friend. Enjoy gentle exercise, activities, and social time in a relaxed atmosphere. For further information, visit www. alzheimer.ca/en/bc/we-can-help/minds-in-motion.
Contact 604-675-5150 or email info.vancouver@alzheimerbc.org for more details in English. Contact 604-687-8299 or email info.chinese@alzheimerbc. org for more details in Chinese.
Webinars
Learn from home with one of the Society’s free one-hour telephone/online workshops. For further information, visit www.alzheimer.ca/bc/en/helpsupport/programs-services/webinars.
Anxiety Canada is a national charity focused on raising awareness about anxiety and anxiety disorders and increasing access to proven resources and treatment. For two decades, Anxiety Canada has been leading development of popular online resources and programs based on cognitive behavior therapy. Free resources include: the MindShift CBT App, My Anxiety Plans (for adults and children), and a national directory called Get Help for related services/programs. They also offer MindShift CBT Groups, a virtual group-based treatment program for people with mild to moderate anxiety. This program offers a limited number of subsidized places per group based on a first-come-first-served basis.
Arthritis Society Canada
604-714-5550
895 West 10th Avenue, 3rd Floor, 1-800-321-1433
Vancouver, BC V5Z 1L7
Email: info@arthritis.ca
www.arthritis.ca
Arthritis Society Canada is dedicated to extinguishing arthritis. They represent the six million Canadians living with arthritis today, and the millions more who are impacted or at risk. Fueled by the trust and support of our donors and volunteers, Arthritis Society Canada is fighting the fire of arthritis with research, advocacy, innovation, information, and support. Information and support services include Arthritis Talks (online webinar series), Arthritis Connections (online peer support sessions), digital information and support services, and an information line.
Arthritis Connections
www.arthritis.ca/connections
These virtual peer support sessions provide a space for people living with arthritis to come together, learn about their disease and build relationships. Hosted online various times each month, all year long, sessions revolve around connecting you with peers to share about arthritis experiences, provide an opportunity to learn from each other, reduce isolation, and build your arthritis community. Sessions are led by trained volunteers who know firsthand what it’s like to live with arthritis.
Arthritis Line
1-800-321-1433
The Arthritis Line is a support service for people affected by arthritis. Our trained volunteers can answer your questions about arthritis, how to manage the disease and where to access arthritis-related resources. Support is available Monday to Friday.
Arthritis Talks
www.arthritis.ca/arthritistalks
Offered throughout the year, these webinars are a chance to hear from arthritis experts on a wide range of topics, management strategies, and new research in arthritis care - you’ll feel more empowered and able to tackle the challenges that come with arthritis after watching a live webinar or viewing a recording.
BC Association of Clinical
250-595-4448
Counsellors 1-800-909-6303
109 - 1034 Johnson Street, Victoria, BC V8V 3N7
Email: hoffice@bcacc.ca
www.bcacc.ca
Professional association which regulates and promotes the professional practice of Registered Clinical Counsellors in British Columbia. Provides counsellor referrals to people seeking counselling. Counsellors registered with us are in their own private practice who set their own rates. It is their choice whether to offer a sliding scale, or an otherwise reduced rate. The recommended fee is $135-150 per hour.
BC Cancer - Vancouver
604-877-6000
600 West 10th Avenue, Vancouver, BC V5Z 4E6 1-800-663-3333
www.bccancer.bc.ca
Provides care and support for patients with cancer as one of BC Cancer’s six regional centres. Includes oncology consultations, surgery, chemotherapy, and radiotherapy treatments for people who live in Vancouver, as well as offers information about financial assistance, transportation and lodging assistance, interpreter services, and programs to support patients and families through cancer care.
BC Dental Association
604-736-7202
400 - 1765 West 8th Avenue, Vancouver, BC V6J 5C6 1-888-396-9888
Email: info@bcdental.org www.bcdental.org
A provincial member of the Canadian Dental Association and is active in providing dental or oral health information to the public. Hours of operation are Monday to Friday, 8:00am - 4:00pm.
Seniors
Find a Dentist
Email: info@bcdental.org
Use the website www.yourdentalhealth.ca/visiting-your-dentist/find-adentist/ to find a dentist who is taking new patients. Also includes dentists who offer discounts for seniors or students and dentists who have payment plans. Reduced-Cost Clinics in BC can be found on www.yourdentalhealth.ca/ visiting-your-dentist/reduced-cost-clinics/.
BC Doctors of Optometry (BCDO) is dedicated to ensuring the successful practice of optometry to ensure the highest standards of patient care. BCDO also aims to support the educational and information needs of members and to advocate for eye health in the communities of British Columbia. We can help you find a Doctor of Optometry to schedule eye exams; access our Eye Safe BC Program to keep your eyes safe at work; learn more about the different types of eye health conditions by accessing our Eye Health Library; and ensure your children are reaching their full potential through our Children’s Vision Program. Office hours are 8:30am - 4:30pm, Monday to Friday.
EyeLearn
Email: communications@optometrists.bc.ca
EyeLearn is a children’s vision program that focuses on outreach and education of key stakeholders regarding the importance of vision for learning, the value of a comprehensive eye examination, and modern children’s vision needs including screen time recommendations. For further information, please contact communications@optometrists.bc.ca.
Eyesafe
121 - 10551 Shellbridge Way, Richmond, BC V6X 2W8
604-737-9947
Email: info@eyesafebc.ca
Provides exceptional prescription safety eyewear service to employers. Consists of a province wide network of over 300 doctors of optometry across 85 communities to ensure your employees receive correctly fitted prescription safety glasses suitable for their work environment.
Eye Health Library
Visit https://bc.doctorsofoptometry.ca/eye-health-library/ to learn more about eye exams, eyewear solutions, prevention information, and treatment options.
Find a Doctor
Search for a Doctor of Optometry near you for all your eye health needs. Visit https://bc.doctorsofoptometry.ca/find-a-doctor/.
The BC Epilepsy Society is a provincially incorporated non-profit organization and a federally registered charitable organization dedicated to providing client support, education, information, resources, and community support to the over 50,000 people living with epilepsy and their families, friends, and loved ones. They provide non-clinical support services; free epilepsy and seizure workshops at schools, workplaces, and other organizations across BC; their Epilepsy Expert Webinar Series; Voice Epilepsy podcast series; as well as a newsletter and resource library. There are no barriers to accessing their programs and services as they are free of charge and available in the Society’s offices, within community spaces throughout BC, and by phone, email, and online via Zoom.
Martin Charles Dash,
ABR, CLHMS, SRES, CIPS,
ACP, Dash Real Estate Group
Seniors Real Estate Specialist®
Martin Dash of RE/MAX Westcoast is specially qualified to address the real estate needs of Senior Citizens in our community.
Martin brings knowledge, experience and compassion when addressing and dealing with seniors issues and is proud to hold the SRES® designation awarded by the National Association of REALTORS®.
Helping Senior Citizens and their families move forward with later-in-life real estate services.
Think Local, Act Global
Martin Dash, Realtor - martindash@remax.net, 604-760-8609
Margaret Lim, BSc., Realtor - margaretlim@remax.net, 778-688-2448
Offers people living with epilepsy and their families, friends, and loved ones the opportunity to meet other inspirational people who truly understand life with epilepsy. Whether it’s laughing together or sharing tips and tricks they have learned along the way, connecting with others makes the journey much more fun! The groups are available via both online and in-person means. Visit http://bcepilepsy.com/programs/connecting-with-others for more information.
Epilepsy
Expert Webinar Series
The BC Epilepsy Society and the I AM A VOICE for Epilepsy Awareness campaign are proud to offer the Epilepsy Expert Webinar Series. Professionals in various fields provide presentations via Zoom Webinars on a variety of topics that impact the daily lives of people living with epilepsy (ex. health, law, employment, etc.). This allows you to get up-to-date and accurate information. Please visit http://bcepilepsy.com/programs/epilepsy-expertwebinar-series for more information.
Family Peer Support Group
For anyone living with or affected by epilepsy, including people living with epilepsy and their family members, friends, and loved ones. Visit https:// bcepilepsy.com/programs/connecting-with-others/ for more information.
Lecture Series & Educational Events
The BC Epilepsy Society hosts both in-person and online lecture series and educational events on a wide variety of epilepsy-related topics. Their website is a host to a number of videos and presentations by experts in the field of epilepsy, allowing the uptake of up-to-date and accurate information on various topics related to epilepsy. Visit https://bcepilepsy.com/programs/ lecture-series-educational-events/ for more information.
Non-Clinical Support Services
BC Epilepsy Society staff provide non-clinical support services to people living with epilepsy and their loved ones across the province through oneon-one meetings including assistance with finding resources and community services; information on seizure education, safety planning, and epilepsy selfmanagement strategies; and counselling for people living with epilepsy and their loved ones. They help guide individuals – whether new or well known to BC Epilepsy Society – through diagnosis and life transitions with evidence-based strategies to foster self-sufficiency and resiliency. Visit https://bcepilepsy.com/ programs/non-clinical-support-services/ for more information.
BC Lung Foundation
604-731-5864
2675 Oak Street, Vancouver, BC V6H 2K2 1-800-665-5864
Email: info@bclung.ca bclung.ca
A non-profit organization dedicated in helping to prevent lung disease and improve lung health through research, education, advocacy, and patient support initiatives. Offers educational and community programs on COPD (chronic obstructive pulmonary disease), asthma, tobacco and vaping, air quality, and other lung related conditions. See website for more information.
QuitNow Services
1-877-455-2233
Email: quitnow@bclung.ca www.quitnow.ca
QuitNow offers support to British Columbians looking to quit or reduce tobacco and e-cigarette use, delivered by the BC Lung Foundation on behalf of the Government of British Columbia The QuitNow program includes online information, personalized coaching by phone, text, and live chat, and access to a supportive community of peers. Services are free to access for British Columbia residents and are available to anyone aged 10 and up. For further information, visit www.quitnow.ca.
BC Lupus Society
332 - 720 6th Street, New Westminster, BC V3L 3C5
Email: info@bclupus.org
604-714-5564
1-866-585-8787
www.bclupus.org
Offers education to and support for lupus patients and their families. An annual education symposium is held to offer information to lupus patients, family, and friends. Publishes a quarterly newsletter. For general information, contact us at info@bclupus.org or call us at 604-714-5564. For more information on support groups in the Lower Mainland, contact Brenda at brenda.bergen@bclupus.org.
Metro Vancity Lupus Support Group
Email: brenda.bergen@bclupus.org
Meetings every Monday and Wednesday evening on Zoom. Please contact via email for details (no in-person meetings currently due to COVID-19).
BC Mental Health and Substance Use Services
1-800-SUICIDE (1-800-784-2433) 310-6789 (310Mental Health Support)
Email: bcmhsusinfo@phsa.ca www.bcmhsus.ca
BC Mental Health and Substance Use Services, a program of the Provincial Health Services Authority, provides specialized health care services in British Columbia. We care for people with severe and complex mental health and substance use issues, people referred by the courts for assessment and treatment, and people incarcerated in provincial correctional centres. Our Services are by referral only.
1-800-SUICIDE
1-800-784-2433
A crisis line for people who are considering suicide, or for those who are concerned about someone who may be at risk of suicide.
310Mental Health Support
310-6789
A crisis line that offers emotional support, information, and resources related to mental health concerns.
BC Pets and Friends
PO Box 38639 , North Vancouver, BC V7M 1E0
Email: info@petsandfriends.org
604-688-1766
www.petsandfriends.org
Pets and Friends is a registered non-profit charity in the lower mainland of British Columbia offering a pet therapy program that brings the healing power of pet therapy to residents, patients, and students in a variety of settings such as seniors residences, hospitals, and colleges. Pet therapy improves quality of life, reduces stress and brings love, comfort and companionship to those who need it most.
BC Podiatric Medical Association
1087 Roosevelt Crescent, North Vancouver, BC V7P 1M4
Email: info@bcpodiatrists.ca
604-985-3338
www.bcpodiatrists.ca Provides information on podiatry and acts as a fraternal membership for Podiatrists. See the website for a list of podiatrists in the area and information on podiatry in BC.
BC Psychological Association (BCPA) 604-730-0501
Email: admin@psychologists.bc.ca www.psychologists.bc.ca Represents psychologists in BC as an organization committed to advancing psychology and the psychological well-being of all British Columbians. Provides professional development and networking opportunities for members, publishes articles and videos for the public, and operates a province-wide referral service. Maintains relationships with government with the goal of expanding the role of Registered Psychologists in BC’s health care system and contributing to public policy. Promotes the value of psychological health and wellness in every aspect of life. Psychologist Referral Service 604-730-0522
1-800-730-0522
ºreferral.psychologists.bc.ca A referral service to find a registered psychologist in BC. Call or visit the website.
BC Schizophrenia Society 1-888-888-0029 (Richmond/Vancouver Regional Educator) 778-836-1886 (Provincial Office) 604-270-7841
1100 - 1200 West 73rd Avenue, Vancouver, BC V6P 6G5
Dedicated to providing support to families, educating the public, raising funds for research, and advocating for better services for people with schizophrenia and other serious and persistent mental illness. Contact Noleen Mueller (the Richmond/Vancouver regional educator) at vanrich@bcss.org or 778-836-1886. All programs are free.
Family Education and Support Group
www.bcss.org/events
BCSS regions and branches offer support groups for family members and supporters of persons with schizophrenia and other serious mental illnesses. For a full list visit: www.bcss.org/events.
Partnership Education Presentation Program
Partnership Education Presentations use a storytelling model that consists of three guest speakers - a person with a psychiatric diagnosis, a family member, and a mental health professional. Through this powerful educational tool, presenters describe their unique experiences with mental illness and help people in the community better understand the nature, prevalence, and impact of chronic and severe mental illness.
Strengthening Families Together (SFT) - 6 Session Group For Family And Caregivers
6-week education and support course for family members and caregivers only, of those affected by severe and persistent mental illness. SFT provides participants with support, awareness, and tools in a safe environment.
British Columbia College of Oral
Health Professionals (BCCOHP)
110 - 1765 West 8th Avenue , Vancouver, BC V6J 5C6
Email: info@oralhealthbc.ca
672-202-0448
1-888-202-0448
oralhealthbc.ca
BCCOHP regulates 16,000 oral health professionals including certified dental assistants, dental therapists, dental hygienists, dental technicians, denturists, and dentists. They protect the public in three main ways:
1. Ensuring that oral health professionals are able to practise competently
2. Setting standards for the delivery of safe and patient-centred oral health care
3. Investigating complaints about oral health professionals
Canadian Cancer Society
575 West 10th Avenue, Vancouver, BC V5Z 4C3
Email: connect@cancer.ca
1-888-939-3333
1-800-663-2524
www.cancer.ca
The home base of the Centre for Cancer Prevention and Support (CCPS) is a new 70,000 square foot purpose-built facility in the heart of Vancouver’s health district and adjacent to provincial cancer treatment facilities. As a national hub of research and innovation for cancer prevention and support services, the CCPS building is a mixed-use space that will bring together researchers, clinical support service providers, innovators, Canadian Cancer Society staff as well as out-of-town cancer patients staying at the patient lodge while receiving treatment. Amenity space within CCPS includes a demonstration kitchen, a gym, a meditation room and a rooftop garden.
Cancer Information Service
Email: info@cancer.ca
1-888-939-3333
A national, toll-free service offering current, accurate, and confidential information about cancer, treatments, community services/programs, and prevention strategies. Services are available 9:00am to 6:00pm on Monday through Friday.
Support
Programs
1-888-939-3333
The programs are free or low cost and confidential, and many are available in multiple languages. They help people better manage life with cancer, find community and connection, and build wellness and resilience. Please call 1-888-939-3333 for more information.
Canadian Celiac Association
British Columbia
2675 Oak St , Vancouver, BC V6H 2K2
Email: info@bcceliac.ca
604-736-2229
1-877-736-2240
www.bcceliac.ca
The Canadian Celiac Association British Columbia is a registered charity that supports members and the public adversely affected by gluten: Celiac Disease (CD), Dermatitis Herpetiformis and gluten sensitivity. Aims to increase awareness as whilst 1% of the population have CD, around 85% of those are undiagnosed (average of 10 years to receive a diagnosis). Support groups are available throughout the Lower Mainland, as well as an information line, email help line, Instagram and Facebook. Members receive a quarterly magazine. Donations fund research into Celiac Disease and support for those impacted by gluten.
Canadian Guide Dogs for the Blind (CGDB)
PO Box 280, Manotick, Ontario K4M 1A3
Email: info@guidedogs.ca
613-692-7777
www.guidedogs.ca
Aims to assist visually impaired Canadians with their mobility by providing and training them in the use of professionally trained Guide Dogs.
Canadian Hemochromatosis Society
285 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: office@toomuchiron.ca
1-877-223-4766
www.toomuchiron.ca
The complications of Hemochromatosis are preventable through early diagnosis and treatment, and that is why the activities of the Society are directed towards creating awareness to the general public and medical professionals, providing information, and supporting those who are affected. The national and local office of the Canadian Hemochromatosis Society is located in Richmond with volunteer contacts located throughout the country.
Client Support
Aims to address questions and concerns of clients who have symptoms that can be attributed to hemochromatosis, suspect a diagnosis of hemochromatosis, have not been diagnosed, misdiagnosed, effectively diagnosed, have family members who have recently been diagnosed, or who have been managing their hemochromatosis for a while and have new issues.
Canadian Liver Foundation
- BC/Yukon Region
109 - 828 West 8th Avenue, Vancouver, BC V5Z 1E2
604-707-6430
1-800-856-7266
www.liver.ca
Committed to promoting liver health and to reducing the incidence and impact of all liver disease through research, education, and patient support programs.
Seniors DIRECTORY
Help Line Information and Referral Service
1-800-563-5483
A confidential and anonymous telephone service providing accurate and timely information, as well as appropriate referrals regarding viral hepatitis and all forms of liver disease. Aims to be accessible and enables callers to make informed decisions regarding their health.
Living with Liver Disease Program
Email: dbordignon@liver.ca
1-800-856-7266
Offered online several times a year since the COVID-19 pandemic, these sessions provide patients and their family members with the opportunity to learn about liver disease and its management. Sessions are presented with community breakout room sessions after keynote speakers cover topics such as liver and liver disease, viral hepatitis, healthy eating, psychology and coping with illness, transplantation, and alternative therapies.
Canadian Mental Health Association, Vancouver -Fraser Branch
110 - 2425 Quebec Street, Vancouver, BC V5T 4L6
604-872-4902
Email: info@cmhavf.ca cmhavf.ca
As the nation-wide leader and champion for mental health, the Canadian Mental Health Association facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness. Offices located in Vancouver, New Westminster, and Delta.
Delta Office
4871 Delta Street, Delta, BC V4K 2T9
Email: info@cmhavf.ca
New Westminster Office
233 - 610 6th Street, New Westminster, BC V3L 3C2
Email: info@cmhavf.ca
Canadian Red Cross
604-943-1878
604-516-8080
604-709-6600
Email: volunteerbcy@redcross.ca www.redcross.ca
Every day in B.C. & Yukon, Canadian Red Cross programs and services help people with support, information, and training in three main areas of focus: Disasters & Emergencies, Prevention & Safety, and Community Health & Wellness.
Friendly Calls
Email: FriendlyCallsBC@redcross.ca
1-833-474-0360
The Friendly Calls Program is a free-to-access phone-based program that is available to adults who are experiencing isolation, loneliness, or anyone who feels they could benefit from more social connection. The program is designed to link volunteers with individuals who would like to engage with others, and to provide a connection to community resources. These phone calls create an opportunity to form social connection and to check on the participant’s wellbeing.
Health Equipment Loan Program (HELP) - Basic and Advanced Equipment
604-270-4224 ext. 3
101 - 3850 Jacombs Road, Richmond, BC V6V 1Y6
Email: LMR.HELP@redcross.ca
The Canadian Red Cross Health Equipment Loan Program offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes. We also accept donations of health equipment in many locations across Canada. The Canadian Red Cross will then disinfect and repair these items so that they can be re-used through our equipment loan programs – a cost-effective and environmentally friendly approach to increase access to much needed health equipment. Learn more about our equipment donation program and the type of equipment we can accept. Office hours are Monday to Friday from 9:00am to 12:30pm and Saturdays from 9:00am to 2:00pm. Closed on long weekends.
Cerebral Palsy Association of 604-408-9484
British Columbia (CPABC) 1-800-663-0004
330 - 409 Granville Street, Vancouver, BC V6C 1T2
Email: info@bccerebralpalsy.com
www.bccerebralpalsy.com
Raises awareness of cerebral palsy (CP) in the community, assists those living with CP to reach their maximum potential, and works to see those living with CP realize their place as equals within a diverse society. Check website for further information about workshops, recreational programs, and resources: www. bccerebralpalsy.com/programs/.
Caregiver Connections
A series of engaging and supportive workshops that provide a platform for caregivers to connect with each other, share experiences, and gain valuable insights into caregiving. Through interactive sessions led by experienced facilitators, participants will learn practical skills, access helpful resources, and build a strong support network. “Caregiver Connections” aims to empower caregivers, enhance their well-being, and foster a sense of community.
Equipment Subsidy Program
CPABC is pleased to offer financial assistance for the purchase of assistive devices. Some categories of equipment that are funded include: Communication and Writing Aids, Orthotic Devices, Positioning and Ambulance Aids, Home Accessibility Aids, and Electronic Aids to Daily Living.
Information
Contact to learn about services, programs, and resources available to those living with or affected by CP. Publications and blog posts on current topics related to CP are available on the website.
201B - 610 6th Street, New Westminster, BC V3L 3C2
Email: info@cnib.ca
www.cnib.ca
CNIB delivers innovative programs and powerful advocacy that empower people impacted by blindness to live their dreams and tear down barriers to inclusion. Their work as a blind foundation is powered by a network of volunteers, donors, and partners from coast to coast to coast. The CNIB, Vision Loss Rehabilitation Canada and CNIB Deafblind Community Services make up the CNIB Group.
CNIB SmartLife
Home to hundreds of products that can make life easier after a loss of sight. A retail enterprise which has grown to be one of Canada’s largest retailers of assistive products for people who are blind or partially sighted, serving more than 15,000 customers per year.
Learn
1-800-268-8818
CNIB’s “Learn” programs focus on education, skills training, and literacy to empower you to achieve your goals by fostering social skills and independence.
Live
“Live” programs provide the support and services to enhance your daily living skills, realize your goals, and seize your future with confidence.
Play
Whether you’re thinking of trying yoga or learning how to paint, “Play” programs foster an active and healthy lifestyle and give you the opportunity to connect with others.
Tech
Unleashing the power of technology lets you lead an independent life. Our “Technology” programs level the playing field, providing skills and training that focus on the accessible, available, and affordable technology.
Work
604-431-2112
CNIB’s “Work” programs provide you with the skills and resources to attain your career ambitions, thrive academically at every stage, and hone your abilities as an entrepreneur or mentor.
Advantages and benefits of being an Esthetics Denture
Studio patient:
• Alex Hupka has 26 years of experience as a registered dental technician and 21 years of experience as a registered denturist.
• A Combined experience of 47 years in the dental field produces results of esthetic beauty with unparalleled accuracy in all our products.
• Natural beauty esthetics and function, immaculate attention to detail
• We provide integrated treatment planning with your dentist or surgeon.
• Implant-supported and retained denture treatment planning and engineering.
• Highest quality dental materials available with no compromise
• We have an in-house laboratory to maintain product and quality control for all your needs.
• 5-year warranty against breakage during eating
• Free home care kit, including professional denture cleaner with new cosmetic and partial dentures for the lifetime of being our patient.
Cosmetic Precision Denture System
Premium quality Cosmetic Precision Dentures instill confidence and provide optimum function while eating, speaking, and laughing. Sophisticated instrumentation records facial and anatomical information to recreate your natural smile and the youthful facial contours of your lips and cheeks. Our premium quality teeth duplicate natural teeth. Our premium teeth contours are designed to match your skeletal type with feminine and masculine characteristics to accentuate your appeal.
The Art and Advantages of Cosmetic Precision Dentures:
• Esthetics – created with natural nuances so you can confidently speak, smile, and laugh.
• Contours – Naturally sculpted tissue surfaces make Cosmetic Precision Dentures almost indistinguishable from natural tissues.
• Health – Eat virtually any food efficiently to improve digestion. Strength and Fit – extremely dense materials provide a strong, secure, non-irritating, comfortable fit.
• Biocompatibility – dense equalized materials aid in preventing stain and odour buildup.
Seniors DIRECTORY
College of Complementary Health
Professionals of BC
900 - 200 Granville Street, Vancouver, BC V6C 1S4
Email: info@cchpbc.ca
604-742-6670
1-888-742-6670
cchpbc.ca
The newly formed College of Complementary Health Professionals of BC (CCHPBC) amalgamates the regulation of professional Chiropractors, Massage Therapists, Naturopathic Physicians, and Traditional Chinese Medicine Practitioners and Acupuncturists in the province of British Columbia to ensure they have the competencies needed to practice and that they adhere to the standards required for safe and ethical care. Rigorously enforces professional standards and practices, manages the registration and professional development of the health professionals it regulates, and manages and responds to public complaints.
College of Health and Care
Professionals of BC
900 - 200 Granville StreeT, Vancouver, BC V6C 1S4
Email: info@chcpbc.org
604-742-6715
1-877-742-6715
chcpbc.org
The newly established College of Health and Care Professionals of BC (CHCPBC) unites the regulation of professional Audiologists, Dietitians, Hearing Instrument Practitioners, Occupational Therapists, Opticians, Optometrists, Physical Therapists, Psychologists, and Speech-Language Pathologists in British Columbia. This integration ensures these health professionals possess the competencies to deliver safe, ethical, and high-quality care while ensuring that every professional under their wing meets the highest standards of practice, ultimately benefiting the public they serve. CHCPBC aims to:
• Centralize Information: Serve as a single point of contact for information about the regulated health professionals.
• Enhance Public Protection: Ensure consistent regulation across various health professions, enhancing public safety and trust.
• Boost Efficiency and Effectiveness: Provide greater access to resources and expertise, streamlining the regulatory process.
College of Physicians and
Surgeons of BC
300 - 669 Howe Street,Vancouver, BC V6C 0B4
604-733-7758
1-800-461-3008
www.cpsbc.ca
A provincial licensing body for physicians and surgeons. Regulates the practice of medicine under the authority of provincial law and ensures physicians and surgeons meet expected standards of practice and conduct. All physicians and surgeons who practise medicine in the province must be registrants of the College. The College administers processes for responding to complaints from patients and for taking action if a physician or surgeon is practicing in a manner that is incompetent, unethical or illegal. Also administers a number of quality assurance programs to ensure physicians and surgeons remain competent throughout their professional lives, including Drug Programs and the Physician Practice Enhancement Program. The College accredits diagnostic and surgical facilities through the Diagnostic Accreditation Program and the Non-Hospital Medical and Surgical Facilities Accreditation Program.
Supports the recovery and self-reliance of those with mental challenges and aims to reduce the social stigma against mental illness. Provides mental health support services (in Mandarin, Cantonese and English) to people and their families in need. Promotes mental wellness through mental health education workshops, seminars, ongoing group activities (eg. Singing, Bridge, Walking, Painting, etc.), Outreach visits, Counselling, Training for volunteers, Youth Ambassador Group, advocacy, Family support groups, Festival gatherings, and Virtual mental support. Offers referral services and networks with communities closely to raise public awareness of mental illness. Provides free (or by donation) counselling support in English and Mandarin/Cantonese by appointment only for resources for low-income residents. Holds monthly Bilingual Psychology First Aid Station “Heart to Heart” which is to listen, help, and support the community.
Crohn’s and Colitis Canada 1-800-513-8202
PO Box 47147 City Square, Vancouver, BC V5Z 4L6
Email: mtahir@crohnsandcolitis.ca
www.crohnsandcolitis.ca
Crohn’s and Colitis Canada was founded in 1974 by concerned parents hoping to help their children and others living with Crohn’s disease or ulcerative colitis. They are a volunteer-based charity focused on finding the cures for Crohn’s disease and ulcerative colitis and improving the lives of children and adults affected by these diseases. Services include peer to peer support groups, caregiver support groups, education sessions, kids camp, scholarships, and webinars.
The Gutsy Learning Series provides unparalleled access to Canada’s top IBD researchers and healthcare providers! This is a special opportunity to connect directly with leaders in the field and strengthen your knowledge of Crohn’s disease and colitis. Available online and in-person, the series is accessible across Canada. All of the talks are recorded for future viewing on the Gutsy Learning Videos page. For more information, please visit https:// crohnsandcolitis.ca/Support-for-You/Gutsy-Learning-series.
Support Groups; Peer to Peer Support and Caregivers Support 1-800-387-1479 learn@crohnsandcolitis.ca
The Gutsy Support program provides individuals an opportunity to connect with support staff and other people affected by Crohn’s or colitis, to get advice, emotional support, and information about living with IBD. This program does not replace professional counselling or advice from your medical specialists. If you are in crisis or require more immediate assistance, please call 911 or visit your nearest emergency department. For dates, times and locations please call 1-800-387-1479 or email learn@crohnsandcolitis.ca.
Webinars
https://crohnsandcolitis.ca/Support-for-You/Gutsy-Learning-series Crohn’s and Colitis Canada offers a number of online educational webinars throughout the year for individuals affected by Crohn’s or colitis and their families. These webinars are led by expert healthcare professionals and researchers in the field of inflammatory bowel disease (IBD) that cover a variety of topics including treatment, diet and nutrition, symptom management, complications and extra intestinal manifestations, mental health, and more! For more information on our webinars please visit https://crohnsandcolitis.ca/ Support-for-You/Gutsy-Learning-series.
Diabetes Canada
Email: info@diabetes.ca
604-732-1331
www.diabetes.ca
Improving the quality of life for people with diabetes is at the heart of Diabetes Canada’s commitment to all Canadians diagnosed with this chronic health condition. That means connecting children and youth with type 1 diabetes through Diabetes Canada’s D-Camps; providing healthcare professionals and people with diabetes with expert information that improves their care and selfmanagement; assisting researchers working on leading-edge treatments; and advocating on behalf of those with diabetes for equity, improved access to supplies and more.
Diabetes Information and Support 1-800-226-8464
Email: info@diabetes.ca
Their Info and Support toll-free help line welcomes questions from anyone living with or affected by diabetes. They encourage you to call if you are newly diagnosed, a family member with questions about a loved one, a health-care professional, at risk of developing diabetes, or just have general questions about diabetes. All calls are confidential, and support is available in both English and French. Available Monday to Friday from 8:00am to 6:00pm (EST). You can also leave a voice message or send an email at info@diabetes.ca and they will respond within two business days.
Seniors DIRECTORY
Garratt Wellness Centre
7504 Chelsea Place, Richmond, BC V7C 3S9
604-204-2007
garrattwellness.vch.ca
Offers programs, education and resources to help Richmond residents live well and connect with one another to improve the quality of their lives. Promotes independence and empowers people to improve or maintain their health. The Centre includes opportunities to learn to prepare healthy meals and eat well, be physically active, and build community connections. The health professionals on the team represent various disciplines in order to assist you with your chronic care needs.
Health & Home Care Society of BC
(Care BC)
204 - 3077 Granville Street, Vancouver, BC V6H 3J9
Email: info@carebc.ca
604-733-9177
1-888-677-6614
www.carebc.ca
Works to build healthy communities through health, wellness, and community support services. Programs include Meals on Wheels, Chinese Meals on Wheels, the Family Respite Centre, and the Community Integration Project.
Family Respite Centre
2711 East 49th Street, Vancouver, BC V5S 1K3
604-327-9525
Offers a home-like environment where seniors with mental or physical frailties receive temporary care, benefiting from the care of dedicated nursing staff, advanced recreational and therapeutic programs, and the opportunity to socialize with other guests, staff and volunteers. Fax number is 604-3279528.
Meals on Wheels
604-732-7638
Volunteers deliver meals every weekday throughout Vancouver, Richmond and the North Shore. In addition to the hot, nutritious food, meal recipients benefit from a visit from friendly volunteers and an informal check on their
safety. Meals are delivered Monday to Friday in Richmond and Vancouver and Monday, Wednesday and Friday on the North Shore between 10:30am and 1:00pm. For Western Meals on Wheels call 604-732-7638. For Chinese Meals on Wheels call 604-733-6615. For North Shore Meals on Wheels call 604-9223414. To volunteer with Meals on Wheels, please call 604-733-9177 ext. 107.
HealthLinkBC 8-1-1
Various Locations
Provides 24/7 access to non-emergency health information and advice in BC via telephone, a website, a mobile app, and a collection of print resources. The HealthLinkBC website provides information on health topics, symptoms, and over-the-counter and prescription drugs and offers tips for maintaining a healthy lifestyle. The HealthLinkBC Directory provides detailed information about how, and where, to find health services in B.C.
You may call HealthLinkBC at 8-1-1 toll-free in BC, or for the deaf and hard of hearing, call 7-1-1. You will be connected with an English speaking health service navigator, who can help you find health information and services and connect you with:
• Dietitian Services | HealthLink BC: speak to a registered dietitian from 9:00am to 5:00pm PT, Monday to Friday
• Nursing Services | HealthLink BC: speak to a registered nurse any time, every day of the year for non-emergency, confidential health education and advice
• Pharmacist Services | HealthLink BC: speak to a pharmacist from 5:00pm to 9:00am PT every day of the year
• Physical Activity Services | HealthLink BC: speak to a qualified exercise professional from 9:00am to 5:00pm PT, Monday to Friday
Translation services are available in more than 130 languages. For service in another language, say the language you want (for example, say “Punjabi”), and an interpreter will join the call.
You can imp act generations to come. This is your le gacy.
As the saying go es, “Plant the tree today so future generations can enjoy the shade”.
A planned gif t towards Richmond health care will suppor t the health of those impor tant to you and give you peac e of mind and fulfillment.
Contact Endora Fan to le arn more: E: legacy@richmondhospitalfoundation.com P: 604-244-5473
The HealthLinkBC Directory lists health and health-related services provided by the provincial government, provincial health authorities and non-profit agencies across the province. You can search for walk-in clinics, emergency rooms, hospitals, mental health programs, home care programs, pharmacy services, laboratory services, and more.
Easy-to-understand fact sheets about public health and safety, available on the website and in print at local public health units. Most files are available in Arabic, Chinese, Farsi, French, Korean, Punjabi, Spanish, and Vietnamese.
When you call 8-1-1 you will be connected with a health service navigator. They can provide you with health information, help you navigate the health care system and find health services across the province, or connect you with a registered nurse, registered dietitian, qualified exercise professional, or pharmacist. Our navigators are available any time of the day or night, every day of the year.
You can call 8-1-1 to speak with a pharmacist about your medication related questions. Our pharmacists are on call at 8-1-1 when your local pharmacist may not be available – every night from 5:00pm to 9:00am PT.
Qualified exercise professionals are available by telephone between 9:00am and 5:00pm PT, Monday to Friday, to offer information and guidance related to physical activity and exercise. Call 8-1-1 or email Physical Activity Services through www.healthlinkbc.ca/healthy-eating-physical-activity/emailqualified-exercise-professional with your non-emergency physical activity and exercise questions.
Registered dietitians at HealthLinkBC are available by telephone between 9:00am and 5:00pm PT, Monday to Friday, to provide information, education, and counselling support, whether you have a food and nutrition question or need help managing a health condition. They can also provide individualized nutrition care plans to help with health conditions such as diabetes, heart disease, kidney disease, cancer, gastrointestinal conditions, and food allergies.
Registered nurses at HealthLinkBC can help you with non-emergency health concerns, discuss symptoms and procedures, recommend whether you should seek further medical attention and provide education about your illness. At any time of the day or night, every day of the year, you can call 8-1-1 to speak with a registered nurse.
Heart and Stroke Foundation of Canada 1-888-473-4636
www.heartandstroke.ca
The Heart and Stroke Foundation is committed to preventing heart disease and stroke and enhancing support for survivors and their families. Offers credible health resources on lifestyle risk factors and promotes healthy habits on its website, including information on women’s unique risk factors and an assessment tool. Best practices, providing research funding and generating scientific evidence continue to be the cornerstone of their work. Healthy Lives Free of Heart Disease and Stroke - Together we will make it happen!
The Heart and Stroke Foundation offers credible and evidence-based recovery information and resources. For peer support, join our community of survivors, a private Facebook group for people living with heart disease and stroke, and their care partners.
Patient
Family Resource Centre
Located at the Richmond Hospital, the Resource Centre is a place for families and patients to get healthy heart information.
Kidney Foundation of Canada (KFOC) 604-736-9775
- BC & Yukon Branch 1-800-567-8112
200 - 4940 Canada Way, Burnaby, BC V5G 4K6
Email: info.bcy@kidney.ca
www.kidney.ca
The Kidney Foundation of Canada is the leading charity committed to eliminating the burden of kidney disease through:
• Funding and stimulating innovative research for better treatments and care;
• Providing education and support to prevent kidney disease in those at risk and empower those with kidney disease to optimize their health status;
• Advocating for improved access to high quality health care;
• Increasing public awareness and commitment to advancing kidney health and organ donation.
Kidney
Connect 1-866-390-PEER (7337) (Peer Support Program)
Being diagnosed with a chronic illness is life changing and can happen with little or no warning. We’re here to provide emotional support and resources to help people live well. Peer support is one of our key services. Talk to others with shared lived experiences about what to expect when learning to live with kidney disease. Peer support volunteers do not offer medical advice, but they can tell you about their experience with kidney disease and how they balance family and social activities. Call 1-866-390-PEER (7337) to speak with a program coordinator or visit kidney.ca.
MedicAlert Foundation Canada 1-800-668-1507
405 - 895 Don Mills Road, Toronto, ON M3C 1W3
Email: customerservice@medicalert.ca
www.medicalert.ca
A registered Canadian charity that embraces the mission to put every Canadian in a position to benefit from high-quality health information at time of need. The only non-profit organization that provides Canadians, living with medical conditions and special needs, custom medical IDs backed by a Personal Health Record maintained by medically trained professionals, and a 24/7 Emergency Hotline. A subscriber’s unique identification number links emergency responders and healthcare providers to their photo, identity, and vital medical information. Ideal for safeguarding loved ones who may wander, such as those with Alzheimer’s or autism, and for those living with a medical condition that could require immediate and focused attention in an emergency. Founded by doctors and recommended by healthcare professionals, MedicAlert is the ONLY medical information service officially endorsed by Canada’s first responder community.
Canadian Veterans
In partnership with Blue Cross, eligible Canadian veterans can get MedicAlert protection service partially or fully subsidized.
Indigenous Health
Works with Health Canada to make MedicAlert services available to eligible First Nations and Inuit families and communities under Indigenous Services Canada’s Non-Insured Health Benefits (NIHB) program.
MEFM Myalgic Encephalomyelitis and 604-878-7707
Fibromyalgia Society of BC 1-888-353-6322
PO Box 46879 Stn D, Vancouver, BC V6J 5M4
Email: info@mefm.bc.ca www.mefm.bc.ca
Provides information and support for people with ME (Myalgic Encephalomyelitis, Chronic Fatigue Syndrome) and FM (Fibromyalgia).
Ministry of Health 604-660-2421 1-800-663-7867
PO Box 9050 Stn Prov Govt, Victoria, BC V8W 9E2
Email: HLTH.Health@gov.bc.ca www.gov.bc.ca/health
The Ministry of Health has overall responsibility for ensuring that quality, appropriate, cost effective and timely health services are available for all British Columbians.
Richmond Clinical Trials (RCT) is an innovative clinic offering research opportunities for individuals with memory loss, Alzheimer’s disease, chronic obstructive pulmonary disease (COPD), Type 2 diabetes and more. This Fall we are preparing to conduct vaccine studies.
Our team includes:
• Dr. Lucas: Principal Investigator with over 25 years in immune modulating therapeutics and vascular disease. She has held tenured positions at the University of Alberta, Robarts Research Institute, and the University of Florida, where she received the Vasculitis Research Chair Currently a Professor at Arizona State University’s Biodesign Institute, Dr. Lucas has over 200 published works and extensive trial experience.
• Sara Eftekhar: Sub-Investigator with a rich background in primary care, urgent care, and women’s health. Former Clinical Research Nurse at the University of British Columbia, she now serves as a Vancouver councilor for NNPBC, advocating for expanded research roles for nurse practitioners and focusing on diversity, equity, and inclusion.
• Adrienne Lam: Clinic Supervisor with a degree in Biochemistry and Molecular Biology. As an International Medical Graduate, her comprehensive academic and clinical background enhances her role in expanding research outreach throughout the Lower Mainland.
Our experienced and dynamic team at RCT is continually growing and is excited to support you on your health journey through research opportunities.
If you would like to learn more about our memory clinic, current studies, or join our database for future research, please contact us at the number provided above.
Seniors DIRECTORY
BC Ambulance Service
PO Box 9600 Stn Prov Govt, Victoria, BC V8W 9P1
604-872-5151
Provides emergency pre-hospital treatment and transportation by ambulance to the public and visitors of BC. While ambulance service fees are not an insured benefit under the BC Medical Services Plan (MSP) or the Canada Health Act, fees are heavily subsidized for persons with a valid BC Care Card who are covered by MSP (known as MSP beneficiaries). For emergencies, call 9-1-1.
Medical Services Plan (MSP)
604-683-7151
Health Insurance BC, PO Box 9035 Stn Prov Govt, Victoria, BC V8W 9E3
Email: mspenquiries@hibc.gov.bc.ca
Insures medically required services provided by physicians and supplementary health care practitioners, and diagnostic procedures.
PharmaCare
PO Box 9655 Stn Prov Govt, Victoria, BC V8W 9P2
604-683-7151
Helps eligible BC residents with the costs of eligible prescription drugs and designated medical supplies. Coverage under the Fair PharmaCare plans is provided based on the individual or family’s net income. The quality of the overall program stems from the combination of comprehensive coverage for BC residents and coverage of the drugs patients need to achieve real health benefits. All BC residents are eligible for Fair PharmaCare coverage if they have Medical Services Plan (MSP) coverage and give PharmaCare permission to check their income with the Canada Revenue Agency (CRA).
Travel Assistance Program (TAP BC)
604-683-7151
1-800-663-7100
Helps alleviate some of the transportation costs for eligible BC residents who must travel within the province for non-emergency medical specialist services not available in their own community. Coordinated by the Ministry of Health and the transportation partners who agree to waive or discount their regular fees. Health care services provided by practitioners other than medical physicians and services not insured by MSP are not eligible. Does not provide direct financial assistance for travel costs or make travel arrangements. Meals, accommodation, mileage, fuel and local transportation expenses are not included. There is no reimbursement for travel already taken.
The
Seniors Centre at Minoru Centre for Active Living
7191 Granville Ave, Richmond, BC V6Y 1N9
Email: seniors@richmond.ca
604-238-8450
minorucentre.ca
The Seniors Centre located in Minoru Centre for Active Living is a fully accessible facility for seniors 55 years and older that offers active, healthy and social lifestyle opportunities. Users of all abilities can participate in a wide range of activities and programs including seasonal registered programs, out trips, special events, wellness clinics and support groups.
The Seniors Centre is two floors complete with a full service cafeteria, complimentary Wi-Fi, an arts studio, wood shop, billiards room, multipurpose rooms, and a fireside lounge. With an annual Facility Pass, participants can choose to join over 25 different weekly activity groups! The Facility Pass is available for individuals 55 years and older and to spouses under the age of 55 years. Complimentary Facility Passes are available to honour those 90 years and older.
Wellness Clinic – 55+
604-238-8450
Clinics offer information on a wide range of programs, services and supports specifically for those 55+ years. Clinics are offered on the third Wednesday of every month from 10:00am to 12:00pm and include: RMT student chair massages, blood pressure checks with current or retired nurses, blood glucose and blood cholesterol checks, medication reviews and consultations with local pharmacies, and booths hosted by local community organizations that support seniors. Foot care treatments with a licensed Foot Care Nurse are also available for a fee.
Community Leisure Transportation
Email: seniors@richmond.ca
604-238-8456
Community Leisure Transportation (CLT) ensures seniors, youth, persons with
disabilities and all other Richmond residents have transportation to programs, services and special events. CLT is an affordable transportation option for Richmond-based community organizations and offers a fleet of buses that can accommodate up to 22 passengers. For more information or to make a booking contact the Seniors Centre.
Hearing Clinic
604-238-8450
Seniors can discuss their hearing concerns or have their hearing level tested in a free 20-minute hearing test. Runs on the third Monday of each month from 2:00pm to 4:40pm. Call 604-238-8450 to book an appointment.
Minoru Seniors Cafeteria
604-238-8450
This centrally located cafeteria, with its friendly staff and patrons, provides hot meals and snacks at affordable prices. The online menu can be found at https://www.minorucentre.ca/cafeteria/. See website for daily menus.
Mood Disorder Association of BC
1030 - 789 West Pender Street, Vancouver, BC V6C 1H2
Email: info@mdabc.net
604-873-0103
www.mdabc.net
Provides treatment, support, education, and hope of recovery for people living with a mood disorder or other mental illness, and their significant others. MDABC builds awareness and understanding in communities throughout the province through on-line and in person self-help support groups. They support families, youth, and individuals with post-traumatic stress disorder (PTSD), or other mood or anxiety disorders. MDABC Speakers Bureau allows individuals to share their stories of hope and recovery. The clinic provides psychiatric assessments with follow-up treatment programs for adults and is available with a physician’s referral. They also provide counselling appointments with trained professionals as well as other wellness programs. For more information and updates, visit the website at www.mdabc.net. The office hours are 9:00am to 4:30pm Monday through Friday.
Adult Psychiatric Clinic
1030 - 789 West Pender Street, Vancouver, BC V6C 1H2
604-873-0103
Email: info@mdabc.net
A psychiatric clinic where you can receive a prompt (typically less than six weeks) psychiatric assessment. Encourage our patients to follow up by booking into a Group Medical Visit and maintaining regular follow up with their family physician. If you have general inquiries or questions regarding appointments and follow up, you can email them at info@mdabc.net where the front desk staff will respond to you within 24 hours, during clinic hours. Or you can call 604-873-0103 option 0. Clinic Hours: Monday to Friday, 9:00am - 5:00pm.
Counselling and Wellness Centre
1030 -789 West Pender Street , Vancouver, BC V6C 1H2
604-873-0103
Email: info@mdabc.net
Offers group, individual counselling services with a qualified, certified counsellor. Highly-trained counselors and educators are here to work with you to find solutions and bring meaningful change to your own life. Diagnosis of a mood disorder or other mental illness is not required to access our counselling services. Fees and counselling team information are found on our website. To book a virtual or in person appointment, please complete our application form online. For more information, email info@mdabc.net or contact 604-873-0103. Services are available to both MDABC clients as well as the general public.
Multicultural Helping House Society
4802 Fraser Street, Vancouver, BC V5V 4H4
604-359-1809
Email: info@helpinghouse.org helpinghouse.org
Provides immediate assistance to individuals in crisis and those who are disadvantaged either due to language barriers, employment or social isolation. Duly recognized and supported by the three levels of government - Federal, Provincial, and local - MHHS provides programs for all immigrants regardless of their background. Also runs special programs centred on the youth, senior citizens and families.
Seniors Program
Email: ericr@helpinghouse.org
604-879-3277
Provides a comfortable and inviting space for seniors to socialize and be a part of the community. Aims to enhance seniors’ wellbeing. Programs can be found at www.helpinghouse.org/seniors-program. Activities include Yoga and Dance as well as Conversation Circles, which provide seniors with an opportunity to practice and communicate in an official language on certain issues. For more updates on workshops/activities and technical support on connecting to workshops, please contact Eric Rosales at ericr@helpinghouse.org.
MS Canada
1-800-268-7582
Email: info@mscanada.ca mscanada.ca
Connects and empowers the MS Community and creates positive change. Provides information and support, equipment, advocacy, and education to people affected by multiple sclerosis.
1:1 Peer Support Program
Email: peersupportprogram@mscanada.ca
1-844-859-6789
The 1:1 Peer Support Program is a telephone and internet-based program for individuals living with MS, and for caregivers and loved ones of people with MS. Volunteers from across Canada are provided with extensive training to ensure they have the skills to best support you.
Peer Support Groups
1-844-859-6789
Peer support groups can serve a broader population, and many Chapters and Divisions have groups for family members, caregivers, and others impacted by MS. Call for times, dates, and locations.
Quality of Life Equipment Program
1-844-859-6789
Email: equipment@mscanada.ca info@mscanada.ca
MS Canada offers individuals living with MS a wide variety of programs that promote personal independence and contribute to an enhanced quality of life. The Quality of Life Equipment Grants are designed to provide financial assistance to those requiring support with the purchase of mobility equipment, and safety devices. For more information and criteria, visit https://mscanada. ca/quality-of-life-equipment-program.
Muscular Dystrophy Canada
500 - 40 Eglinton Avenue East, oronto, ON M4P 3A2
Email: info@muscle.ca
1-800-567-2873
www.muscle.ca
Muscular Dystrophy Canada’s (MDC) mission is to enhance the lives of those affected with neuromuscular disorders by continually working to provide ongoing support and resources while relentlessly searching for cures through well-funded research.
Equipment Program
Assists individuals in obtaining the equipment needed to enhance their quality of life. By working with other funders and the government, they share resources to best leverage donor dollars to cover the costs of assistive devices, equipment, and accessible technology. You must be a registered client of Muscular Dystrophy Canada in order to qualify for financial support programs. For more information, visit https://muscle.ca/services-support/ personal-support-program/equipment-program/.
Family and Caregiver Retreats
Retreats provide individuals affected by neuromuscular disorders, their family members, and caregivers the opportunity to socialize and connect with others who are living similar experiences so they can provide support, gain helpful insights, and help reduce social stigmas. These retreats offer a weekend away from it all in a safe, welcoming, and natural setting to let people affected by neuromuscular disorders or caregivers have a break from some of the demands of daily life. For more information, visit https://muscle.ca/servicessupport/personal-support-program/family-and-caregiver-retreats/.
Systems Navigation Program
Aims to support individuals affected by neuromuscular disorders in all areas of their non-medical needs including funding equipment to improve daily life, providing emotional and educational support, and ensuring access to vital resources and support systems. This program provides individuals affected
with the right resources at the right time, builds their confidence and fulfills their dreams; while ensuring they have an enhanced quality of life and increased independence.
Parkinson Society BC (PSBC)
600 - 890 West Pender Street, Vancouver, BC V6C 1J9
604-662-3240
1-800-668-3330
Email: info@parkinson.bc.ca www.parkinson.bc.ca Parkinson’s disease is a chronic, degenerative neurological disorder affecting over 15,000 people in BC. Parkinson Society British Columbia’s mission is to empower the Parkinson’s community in British Columbia through providing resources and services to enable self-management, self-reliance, and selfadvocacy.
Parkinson Education Events
One of the primary goals of PSBC is to provide up-to-date information on topics such as adapting to a new diagnosis, medication, caregiving, surgical treatment of Parkinson’s and effective complementary therapies such as nutrition, exercise and coping strategies. At their education events, held in various areas of the province, one or more expert healthcare professionals are invited to give presentations on specific topics with ample time for questions from the audience.
Parkinson’s Support Services
PSBC offers counselling and/or consultations in-person or by phone for people living with Parkinson’s, as well as caregivers and family members. Those touched by Parkinson’s can use a toll-free line to speak to a member of the support services team who can offer resources and information on Parkinson’s disease, community services, health services, home care, care facilities and many other topics relating to living with a chronic, degenerative condition. Further support is available with free, short-term, confidential, and non-judgmental counselling & healthcare navigation services with a Registered Clinical Counsellor and Registered Social Worker. Virtual physiotherapy for assessment and follow up treatment is also provided by PSBC’s neuro-physiotherapist. The Society maintains a network of over fifty self-help support groups throughout BC, including specialized caregiver groups and newly diagnosed groups. Virtual exercise classes for persons with Parkinson’s (PWP), as well as a variety of virtual active living social activities are also popular offerings at PSBC.
Pathways Clubhouse, accredited by Clubhouse International, offers hope, encouragement, and opportunities to those who live with mental illness. The Clubhouse helps members recover from mental illness and reclaim their lives through a supportive environment that focuses on the person’s strengths and talents, rather than illness. Creates opportunities for members to return to school, gain employment, have a place to live, connect with their families, make new friends, and create multiple successes. Provides mental health public education to increase awareness and understanding of issues and concerns about mental illness and mental health.
Founded in 1997 by prostate cancer patients and support group leaders, Prostate Cancer Foundation Canada is a BC-based, grassroots nonprofit that has been providing leadership and resources in prostate cancer support, awareness, and research for 25 years. Please see prostatecanada.ca for more information on our support groups, events, and support services that assist men and their loved ones across the country.
The Richmond Chinese Prostate Cancer Support Group is a proud member of Prostate Cancer Foundation Canada, as well as part of the Minoru Seniors Facility Pass Program. Interested participants must purchase a $36 annual pass to join the over 35 daily to monthly events, or pay a one-time entry fee to join their support group meeting.
Richmond Chinese Prostate Cancer Support Group
7191 Granville Avenue, Richmond, BC V6Y 1N9
Email: dleung2000@gmail.com
604-836-6423
One of over 60 Prostate Cancer Support Groups in Canada, the Richmond Chinese Prostate Cancer Support Group is focused on providing help to Chinese-speaking men, but everyone is welcome. Their support group meets on the second Thursday of every month from 6:30 to 8:30pm at the Seniors Centre at Minoru Centre for Active Living. Join them for the professional presentation and to talk to other men and family members who have been dealing with prostate cancer for weeks, months or even years. They speak Mandarin, Cantonese, and English. For more information, please visit www. ChineseProstate.com.
Richmond Blue Walkers
Email: dleung2000@gmail.com
604-836-6423
Prostate cancer patients, caregivers and supporters who walk every Tuesday and Thursday from 9:00 to 11:00am along the beautiful river dykes and parks in Richmond, or in the Richmond Centre shopping mall during rainy days or cold seasons. Contact Daniel Leung at 604-836-6423 or visit www. ChineseProstate.com for the walking schedule and meeting places.
Richmond Wellness Clinics – 55+
604-238-8450
The Seniors Centre at Minoru Centre for Active Living and Various Community Centres Richmond, BC V6Y 1N9
Email: seniors@richmond.ca
Clinics offer in-person information on a wide range of programs, services and supports specifically for those 55+ years that live in Richmond. Service may include:
• Health and Wellness workshops
• Blood pressure checks with current or retired nurses
• Blood glucose checks with local pharmacies
• Booths hosted by local community organizations that support seniors
• Foot care treatments (for a fee)
• Reflexology treatments (for a fee)
Call each centre directly to find out what is being offered at each individual facility and clinic times.
Wellness Clinic – City Centre Community Centre
105 - 5900 Minoru Boulevard, Richmond, BC V6X 0L9
Wellness Clinic – East Richmond Community Hall
12360 Cambie Road, Richmond, BC V6V 0A9
Wellness Clinic – The Seniors Centre at Minoru Centre for Active Living
604-204-8588
604-238-8399
604-238-8450 7191 Granville Avenue, Richmond, BC V6Y 1N9
Email: seniors@richmond.ca
Wellness Clinic – South Arm
Community Centre
8880 Williams Road, Richmond, BC V7A 1G6
Email: skeefe@richmond.ca
Wellness Clinic – Steveston
Japanese Canadian Cultural Centre
4255 Moncton Street, Richmond, BC V7E 3A8
Email: lyee2@richmond.ca
Richmond Hospital - Screening
Mammography Program of BC
7000 Westminster Highway, Richmond, BC V6X 1A2
604-238-8060
604-238-8084
604-244-5505
BC women aged 40 or over are entitled to a free annual mammogram without a referral. Screening mammography is an x-ray test used to detect early breast cancer in women. A screening mammography clinic is located at Richmond Hospital and may be accessed through the West Entrance.
Richmond Kinsmen Adult Day Centre
100 - 6100 Bowling Green Road, Richmond, BC V6Y 4G2
Email: rkadc2@telus.net | rkadc3@telus.net
604-272-3237
rkadc.org
Provides a coordinated program of professional and compassionate services for frail, cognitively impaired, and disabled adults, in a community-based setting open Monday through Saturday, 9:00am to 2:30pm. Aims to help less independent seniors remain physically and mentally active by offering social interaction, therapeutic exercise programs, meal provision, personal care assistance, health care monitoring, wellness promotion, and support for caregivers in a stimulating, safe, and caring environment. Referral through the VCHA Continuing Care Program, also accepts private clients.
Richmond Multiple Sclerosis (MS) Support Group
7111 No. 2 Road, Richmond, BC V7C 3L7
Email: threednana@hotmail.com
604-277-5977
Meetings are held September to June on the second Tuesday of every month from 1:00pm to 2:30pm at the Richmond Presbyterian Church at 7111 No. 2 Road. Provides support to MS patients, their families, and caregivers. Gives information and educational programs. Contact Mary at 604-277-5977 for more information.
In partnership with the Stroke Recovery Association of BC (www.strokerecoverybc. ca), the Richmond Stroke Recovery Centre provides a supportive and inclusive meeting place for survivors of stroke and other acquired brain injuries (ABI), their caregivers, and families. Supports survivors and their caregivers through education and activities to maintain their independence and enjoy an improved quality of life by enhancing the physical, mental, and emotional health and social interaction. Meets in person every Friday morning (10:00am to 12:00pm). The group takes a break in August.
Please contact Eliza Ko (program coordinator) for more information.
A program of the Stroke Recovery Association of BC that ensures that every stroke survivor has respect, inclusion, dignity, and support in their community. Assist stroke survivors and their caregivers to improve the overall quality of life. The ability to live independently is a requirement of participation. Programs include exercise, education on stroke and stroke prevention, and support for stroke survivors and caregivers.
Scleroderma Association of BC
PO Box 16155, Lynn Valley, North Vancouver, BC V7J 3H2
604-371-1005
Email: info@sclerodermabc.ca www.sclerodermabc.ca
Advocates for the scleroderma community across the province and is committed to promoting disease awareness and improving the quality of life for all patients.
Self-Management BC
604-940-1273
1-866-902-3767
Email: selfmgmt@uvic.ca www.selfmanagementbc.ca
We offer FREE programs in Chronic Conditions, Diabetes, Chronic Pain, and Cancer: Thriving and Surviving. These programs are open to adults who have these conditions, their caregivers, family members, friends, etc. These evidencebased programs provide information, teach practical skills, and give people the confidence to manage their health condition(s). Descriptions of specific selfmanagement programs, as well as the schedule of upcoming programs can be found at selfmanagementbc.ca/upcomingworkshops or by calling the toll-free number 1-866-902-3767 or 604-940-1273 in the Lower Mainland. For information on English language programs, please contact David Langer at ddlanger@uvic.ca or call 604-940-3568. For information on Cantonese and Mandarin language programs, please contact Courtney Kang at ckang@uvic. ca or call 604-940-8967. For information on Punjabi programs, please contact Gundeep Sidhu at gundeep@uvic.ca or call 263-858-9636.
Better Choices, Better Health
In this online program, six-sessions are delivered once a week for six consecutive weeks. A new session starts each Monday. Participants can log in at their convenience anytime during that week, for as many times as they like. It is highly participative through internal messaging and online discussion boards with a group of up to 25 participants and 2 facilitators. There is no homework, but participants are encouraged to set a weekly action plan and try out new skills. Participants receive a “Living a Healthy Life” book.
Health Coach Program
The Health Coach Program is a telephone-based program for persons who are experiencing challenges managing their health and chronic conditions. In this one-to-one program, Health Coaches connect with participants by telephone, once a week for 30 minutes, for a period of three months. Coaches help participants learn self-management skills, access community resources and services, provide social and emotional support, and motivate participants to initiate and maintain behaviour changes.
Tool Kits for Active Living
For the independent approach, a one-time mailing of a kit which includes the “Living a Healthy Life” book, a booklet, and a Relaxation CD or MP3 audio file. These are individual Tool Kits for Chronic Conditions, Diabetes, Chronic Pain, and Cancer: Thriving and Surviving. All the Tool Kits are available in English, but the Chronic Conditions is also available in Chinese, but without a Relaxation CD or MP3 audio file, and the Diabetes is also available in Punjabi, but without a Relaxation CD or MP3 audio file.
In-Person Self-Management Workshops
These six-week programs are held in community centres around Richmond and elsewhere in the province. The groups have between 8 and 16 participants and are led by two trained facilitators. Participants receive a “Living a Healthy Life” book and medical appointment booklet. The four types of programs are Chronic Conditions (also available in Cantonese, Mandarin, or Punjabi), Diabetes (also available in Cantonese, Mandarin, or Punjabi), Chronic Pain,
and Cancer: Thriving and Surviving.
Virtual Self-Management Workshops
These six-week programs are held over Zoom. The groups have between 8 and 12 participants and are led by two trained facilitators. Participants receive a “Living a Healthy Life” book. and medical appointment booklet. The four types of programs are Chronic Conditions (also available in Cantonese, Mandarin, or Punjabi), Diabetes (also available in Cantonese, Mandarin, or Punjabi), Chronic Pain, and Cancer: Thriving and Surviving.
Provides one-on-one and group support, counselling, and advocacy services to people living with HIV and AIDS. Offers support to their family members, partners, and friends. Also provides grocery assistance and supplementary health programs for HIV Richmond residents on a low income. Presents youth-focused prevention education workshops in a variety of settings in the community. Please contact the outreach phone on 778-883-5137 or at outreach@heartofrichmond. com.
Turning Point Recovery Society –Storeys Café
604-207-7449
www.storeyscafe.org
Storeys Café is an independent Non-Profit social enterprise committed to assisting those advanced in recovery from addiction to gain employment skills and transition back into community. The catering business is fast becoming one of Richmond’s most popular. Visit www.storeyscafe.org for more information.
The dental clinic in the Nobel Biocare Oral Health Centre is open during the academic year from the end of August until the end of June, although our programs have staggered finish dates.
Generally closed from the second week in December to the first working day after the New Year. Operates an urgent care clinic for UBC patients only during this time and the summer break.
The dental clinic at UBC operates at reduced fees. Fees are approximately 20 to 40 percent less than those in the BC Dental Association Fee Guide. It is important to note that there are UBC fee guides for both the undergraduate program (dental and dental hygiene students and graduate programs (specialty training). Depending on whether a student dentist/dental hygienist or a graduate student performs the treatment, the appropriate fees guide will apply.
If you are interested in becoming a patient in one of our educational programs, please visit https://www.dentistry.ubc.ca/treatment/how-to-become-a-patient/.
Vancouver Community CollegeDental Clinic
348 B-250 West Pender Street, Vancouver, BC V6B 1S9
604-443-8499
Offers dental cleaning at a reduced fee for all aged 19+ with a dental hygiene student. Does not offer restorative services, fillings, or extractions. The clinic runs from September to June. May take several appointments as it is an educational setting. Call for information and appointments.
A voluntary organization dedicated to supporting people who have or will have intestinal or urinary tract diversions. They provide peer support, encouragement and education for ostomy patients of all ages and their families.
Wavefront Centre for Communication
604-736-7391
Accessibility TTY: 604-736-2527
2005 Quebec Street, Vancouver, BC V5T 2Z6
Email: info@wavefrontcentre.ca
1-888-736-7391
wavefrontcentre.ca
Wavefront Centre for Communication Accessibility is a B.C. based, charitable not-for-profit organization operating as a social enterprise. Wavefront Centre delivers innovative services in Audiology and Communication Devices, Community Outreach, Accessible Communication Services and information services that assist people who are Deaf, DeafBlind and Hard of Hearing achieve full communication accessibility.
The Centre offers educational events and activities on hearing-related issues, often working with partners. Information services include newsletters, informational brochures, and graphics on a number of topics. The research division provides important findings based on an evidence approach.
Hours of Operations:
• Monday - Friday: 9:00am - 5:00pm
• Saturday: 8:45am - 4:45pm (closed for lunch from 12:00 - 1:00pm)
Better At Home Program
– Lower Mainland
604-736-7391
TTY: 604-736-2527
(also known as Deaf and Hard of Hearing Seniors Outreach (DHHSO))
2005 Quebec Street, Vancouver, BC V5T 2Z6
Email: senioroutreach@wavefrontcentre.ca
Volunteers assist Deaf and Hard of Hearing seniors, age 55 and over, who are in general good health, but require help with non-medical daily tasks to maintain independent living within their homes and remain connected to their communities. Services include light housekeeping, grocery shopping, friendly visits and transportation (details below). Fees are on a sliding scale based on income. Serves the Lower Mainland. Funded by the Ministry of Health (MOH) and managed by United Way of the Lower Mainland (UWLM). Through the program, transportation is provided to individuals, age 55 and over, who are Deaf or Hard of Hearing in the Lower Mainland for non-medical appointments only. Transportation service is provided by a volunteer driver who has a car, or accompanied by a volunteer through ride providers, like Uber or Lyft, or through public transportation. Accompanied transportation is available for shopping or social excursions. Individuals must be a resident of the Lower Mainland and may be a government assistance recipient. Can accommodate a walker or service animal, depending on vehicle. Service hours vary, depending on client needs. Transportation is by car, with volunteer driver. Booking is required at least one week in advance of the trip; booking hours are 9:00am to 4:00pm Monday to Friday.
DeafBlind Services
The Therapeutic Activation Program for Older Adults and Seniors (TAPS) offers intervenor services that match DeafBlind individuals’ needs and communication preferences, as well as workshops and referral services.
Wavefront Centre Hearing Clinic –Mount Pleasant 604-736-7391
2005 Quebec Street, Vancouver, BC V5T 2Z6
Email: audiology@wavefrontcentre.ca
Wavefront Centre Hearing Clinic 604-942-7397
– Kitsilano TTY: 604-942-7380
Fax: 604-942-7395
580 - 2184 West Broadway, Vancouver, BC V6K 2E1 audiologykits@wavefrontcentre.ca
Wavefront Centre Hearing Clinic 604-942-7397
– Tri-Cities TTY: 604-942-7380
210 - 2755 Lougheed Highway, Port Coquitlam, BC V3B 5Y9
Email: audiologytri@wavefrontcentre.ca
MEDICAL EQUIPMENT AND SUPPLIES
ALS Society of BC 604-278-2257 - Equipment Loan Program 1-800-708-3228
Email: equipmentloan@alsbc.ca
With 2,900 pieces of medical equipment, the Equipment Loan Program is designed to help people cope with the daily challenges of decreasing mobility and independence through obtaining basic and essential assistive equipment. This includes mobility equipment, lift equipment, beds and accessories, communication devices and bathroom aids. All equipment loaned is available at no charge to registered ALS patients.
Canadian Red Cross - Health Equipment Loan Program (HELP)
The Canadian Red Cross Health Equipment Loan Program offers mobility, independence, and safety to seniors and those recovering from illness or surgery in their own homes. They also accept donations of health equipment in many locations across Canada. The Canadian Red Cross will then disinfect and repair these items so that they can be re-used through their equipment loan programs – a cost-effective and environmentally friendly approach to increase access to much needed health equipment. Learn more about our equipment donation program and the type of equipment we can accept. Office hours are Monday to Friday from 9:00am to 12:30pm and Saturdays from 9:00am to 2:00pm. Closed on long weekends.
Fall Prevention for Seniors
• Falls are the leading cause of injury among seniors
• 85% of seniors’ injury-related hospitalizations are caused by falls.
• 50% of falls happen at home.
Source: www.publichealth.gc.ca/seniors
Councillor Chak Au
Email: Chak.Au@richmond.ca
Phone: 604-276-4134
Seniors DIRECTORY
HELP AT HOME
HOME SUPPORT, DAY CARE AND RESPITE
Greater Vancouver Community Services Society
320 - 1212 West Broadway, Vancouver, BC V6H 3V1
604-737-4900
Email: info@gvcss.bc.ca www.gvcss.bc.ca
Delivers care and services in the community to support the independence and well-being of the elderly, people with disabilities, and others who require support to retain or regain health and autonomy.
Community Living
Email: mmendonca@gvcss.bc.ca
604-714-3507
Operates seven shared living homes for individuals with multiple physical and developmental disabilities. Experienced Community Living Workers provide a variety of services for residents, enabling them to exercise their independence and participate actively in the community. Operates a Supported Housing Building providing supports to persons with physical disabilities and requiring support to live independently.
Home Support
Email: teamp@gvcss.bc.ca
604-737-4900
Home Support Services at GVCSS are designed to enable clients to live safely within the comfort of their own homes with the support of skilled caregivers. Services offered include personal care, medication assistance, mobilization and transfers, tube feeding management, and blood glucose monitoring. Moreover, we extend specialized support in palliative care, dementia management, tracheostomy care, and respite services. We also offer language specific services depending on availability of staff in your location.
Health & Home Care Society
of BC (Care BC)
604-733-9177
1-888-677-6614
204 - 3077 Granville Street, Vancouver, British Columbia V6H 3J9
Email: info@carebc.ca www.carebc.ca
Works to build healthy communities through health, wellness, and community support services. Programs include Meals on Wheels, Chinese Meals on Wheels, the Family Respite Centre, and the Community Integration Project.
Community Integration Project (CIP)
St. George’s Place, Vancouver, BC V6H 3J9
604-777-7576
Helps people with physical disabilities adapt to their housing and daily living needs while maintaining their quality of life within their home and community. Includes a resident mix of tenants both with and without physical disabilities. Located near Vancouver Hospital and GF Strong Rehabilitation Centre.
Family Respite Centre
2711 East 49th Street, Vancouver, BC V5S 1K3
604-327-9525
Offers a home-like environment where seniors with mental or physical frailties receive temporary care, benefiting from the care of dedicated nursing staff, advanced recreational and therapeutic programs, and the opportunity to socialize with other guests, staff and volunteers. Fax number is 604-3279528.
Richmond Kinsmen Adult Day Centre
100 - 6100 Bowling Green Road, Richmond, BC V6Y 4G2
Email: rkadc2@telus.net | rkadc3@telus.net
604-272-3237
rkadc.org
Provides a coordinated program of professional and compassionate services for frail, cognitively impaired, and disabled adults, in a community-based setting open Monday through Saturday, 9:00am to 2:30pm. Aims to help less independent seniors remain physically and mentally active by offering social interaction, therapeutic exercise programs, meal provision, personal care assistance, health care monitoring, wellness promotion, and support for caregivers in a stimulating, safe, and caring environment. Referral through the VCHA Continuing Care Program, also accepts private clients.
S.U.C.C.E.S.S. Richmond Service Centre
220 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
S.U.C.C.E.S.S. envisions a vibrant Canadian society where people thrive and contribute to inclusive communities. Provides assistance at all stages of the Canadian experience. Delivers a multitude of services in the areas of settlement, employment, health, and housing as well as business, economic, community and social development. Recognized as one of BC’s largest social service providers. Proudly serves communities in Metro Vancouver, Fort St. John, Toronto and overseas in Seoul, Korea, and Beijing and Guangzhou, China.
Jackson Lam Adult Day Centre
5411 Moncton Street, Richmond, BC V7E 0A8
Email: mlcinfo@success.bc.ca
604-242-0704
The Jackson Lam Adult Day Centre is one of the adult day centre facilities of S.U.C.C.E.S.S. Multi-Level Care Society for seniors 60 years or older. The Centre is funded by Vancouver Coastal Health and opened in June 2017. To determine eligibility for admission to the program, please contact a case manager at the Community Health Centre Services.
Turning Point Recovery Society
260 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: admin@turningpointrecovery.com
604-303-6844
www.turningpointrecovery.com
Provides live-in support recovery services and outreach counselling programs and services in Richmond and across Metro Vancouver for individuals with addiction and mental health issues through a continuum of residential and outpatient support services, education and leadership. Implements positive solutions to a disease whose negative impact affects not only the addicted, but their families, co-workers, and entire community; provides vulnerable individuals with the tools to acquire self-sufficiency; and provides community education to break down barriers to addiction and mental health issues.
Richmond Resource/Drop-in Centre and Shower Program
Email: tpoars@turningpointrecovery.com
604-644-1418
Connect with an Outreach Worker for referrals, resources, and support at our new location at Brighouse Pavilion: Monday to Friday 10:00am - 2:00pm. Lunch is served at 11:45am. Private laundry and shower services are available at Brighouse Pavilion Monday to Friday 8:00am - 10:00am and 2:00pm - 6:00pm for individuals experiencing homelessness.
Storeys Housing
604-303-6844
Storeys Housing provides supportive and affordable housing for individuals advanced in recovery from addiction requiring safe, stable and affordable housing. Must be a participant in Turning Point’s Compressive After Care program.
MEALS
Gilmore Park United Church – Community Meal
8060 No. 1 Road (at Blundell), Richmond, BC V7C 1T9
Email: office@gilmoreparkunited.ca
604-277-5377
www.gilmoreparkunited.ca
Community Meal every Thursday at 5:30pm from January to November. This is a free dinner offered to anyone regardless of means, social situation, or religious affiliation. Everyone is welcome.
Health & Home Care Society of BC
(Care BC) – Meals on Wheels
604-732-7638
204 - 3077 Granville Street, Vancouver, British Columbia V6H 3J9
Email: info@carebc.ca www.carebc.ca
Volunteers deliver meals every weekday throughout Vancouver, Richmond and the North Shore. In addition to the hot, nutritious food, meal recipients benefit from a visit from friendly volunteers and an informal check on their safety. Meals are delivered Monday to Friday in Richmond and Vancouver and Monday, Wednesday and Friday on the North Shore between 10:30am and 1:00pm. For Western Meals on Wheels call 604-732-7638. For Chinese Meals on Wheels call 604-733-6615. For North Shore Meals on Wheels call 604-922-3414. To volunteer with Meals on Wheels, please call 604-733-9177 ext. 107.
604-279-7180
Email: info@success.bc.ca www.successbc.ca
Seniors DIRECTORY
Japanese Community Volunteers Association (Tonari Gumi)
– Meals on Wheels
604-687-2172 ext. 202
101 - 42 West 8th Avenue, Vancouver, BC V5Y 1M7
Email: services@tonarigumi.ca
www.tonarigumi.ca
(Fee-based) Weekly delivery of boxed lunches (bento) with Japanese menu for those who have difficulties shopping or cooking on their own.
Richmond Food Bank Society
100 - 5800 Cedarbridge Way, Richmond, BC V6X 2A7
Email: info@richmondfoodbank.org
604-271-5609
www.richmondfoodbank.org
The Richmond Food Bank is a dynamic hub that connects people, food, and services essential for the health and well-being of our community. We provide nutritious grocery assistance through our grocery distributions, home delivery service, school meal program, community gardening program, and supplying community partners with food for their programs. We do not solicit door-to-door or by telephone. Visit our website at richmondfoodbank.org for the most up-todate information.
Fresh
Gardens & Growing
Growing fruit and vegetables in our garden plots to help provide fresh produce at each of our grocery distributions.
Grocery Distribution
Provides grocery assistance to low-income families and individuals. Registered Richmond residents can pick up food once per calendar week during grocery distribution hours. Clients of all ages can pick up from the main location on 100-5800 Cedarbridge Way on Mondays, Wednesdays, or Saturdays from 11:00am - 2:00pm. Clients who are 55+ can also pick up from this location on Thursdays from 11:00am - 2:00pm. Groceries are also distributed at the following offsite depots: Mondays from 3:30pm - 5:00pm in the parking lot near Hugh Boyd Secondary at Francis and No. 1 Road;
Tuesdays from 3:30pm - 5:00pm at the Peace Mennonite Church (11571 Daniels Road); Wednesdays from 4:30pm - 5:30pm at Church on 5 (close to Lingyen Mountain Temple by No. 5 Road and Williams). **For people with special circumstances who need help from the Food Bank but cannot get there, other arrangements can be made to receive food assistance. Please call for information.
St. Albans Outreach MinistriesWeekly Free Community Meal
A safe, friendly, and welcoming place to share a meal with children, youth, and adults on Tuesdays at 5:30pm. Everyone is welcome. It runs mid- September through mid-June. [Note: Take-out only due to COVID-19]
The Seniors Centre at Minoru Centre for Active Living – Minoru Seniors Cafeteria
7191 Granville Avenue, Richmond, BC V6Y 1N9
Email: seniors@richmond.ca
604-238-8450
minorucentre.ca
This centrally located cafeteria, with its friendly staff and patrons, provides hot meals and snacks at affordable prices. The online menu can be found at https:// www.minorucentre.ca/cafeteria/. See website for daily menus.
Turning Point Recovery Society Storeys Café
604-207-7449
www.storeyscafe.org
Storeys Café is an independent Non-Profit social enterprise committed to assisting those advanced in recovery from addiction to gain employment skills and transition back into community. The catering business is fast becoming one of Richmond’s most popular. Visit www.storeyscafe.org for more information.
Seniors
Union Gospel Mission - Meals
601 East Hastings Street, Vancouver, BC V6A 1J7
Email: contact@ugm.ca
604-253-3323
www.ugm.ca
Lunch at 11:00am every day. Dinner at 6:00pm (Monday to Friday), 4:00pm (Saturday and Sunday). Meal tickets are available 15 minutes before meals.
PERSONAL SAFETY AND COMMUNICATION
Lifeline
HOME REPAIRS
Aspire Richmond
170 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@aspirerichmond.com
416-445-3387 (Office) 1-800-543-3546
105 - 95 Barber Greene Road, Toronto, ON M3C 3E9
Email: referral@lifeline.ca
www.lifeline.ca
Lifeline is an easy-to-use medical alert service that lets you summon help any time of the day or night – even if you can’t speak. All you have to do is press your Personal Help Button, worn on a wristband or pendant, and a highly trained Personal Response Associate will ensure you get help fast. Ask about AutoAlert, the most widely adopted fall detection technology available in Canada today. For over 50 years, Lifeline is Canada’s most trusted medical alert system helping individuals maintain their independence while providing peace of mind for their loved ones. And now, Lifeline is pleased to offer you more convenience with HomeSafe with AutoAlert wireless option, and for an added layer of confidence – GoSafe, the mobile alert system that gives you the freedom to go where you want, when you want.
Call 1-800-LIFELINE (1-800-543-3546) or visit www.lifeline.ca as well as the Lifeline Canada YouTube channel at http://www.youtube.com/c/LifelineCanada/ videos for more details. Some conditions apply.
Lifeline Personal Emergency Response Service
Daily 24 hours. Supports multiple languages, answers whenever the personal alert button is pressed. Lifeline systems with automatic fall detection enable Trained Care Specialists to call out if they receive a fall detected alert, whether the button is pressed or not. If we can’t make verbal contact after a fall alert signal is sent by the Lifeline system, we may call emergency services. Administration: Monday through Friday, 8:00am - 8:00pm.
MedicAlert Foundation Canada
405 - 895 Don Mills Road, Toronto, ON M3C 1W3
Email: customerservice@medicalert.ca
1-800-668-1507
www.medicalert.ca
A registered Canadian charity that embraces the mission to put every Canadian in a position to benefit from high-quality health information at time of need. The only non-profit organization that provides Canadians, living with medical conditions and special needs, custom medical IDs backed by a Personal Health Record maintained by medically trained professionals, and a 24/7 Emergency Hotline. A subscriber’s unique identification number links emergency responders and healthcare providers to their photo, identity, and vital medical information. Ideal for safeguarding loved ones who may wander, such as those with Alzheimer’s or autism, and for those living with a medical condition that could require immediate and focused attention in an emergency. Founded by doctors and recommended by healthcare professionals, MedicAlert is the ONLY medical information service officially endorsed by Canada’s first responder community.
St. John Ambulance - Richmond
260 - 4011 Viking Way, Richmond, BC V6V 2K9
Email: richmond@sja.ca
604-279-7040
www.aspirerichmond.com
From infancy through adulthood, Aspire Richmond supports people with developmental disabilities to define, discover, and advocate for their selfdetermined goals, passions, and happiness. For over 40 years, Aspire Richmond has provided exceptional programs and services for infants with special needs and children and adults with developmental disabilities. As Richmond’s largest non-profit social service provider, each year Aspire helps more than 1000 people with developmental disabilities, and their families, to lead thriving, connected, happy lives. Referral by the BC Ministry of Children and Family Development or Community may be required for some programs and services.
Richmond Handycrew Co-operative
Email: info@handycrew.ca
604-241-4113
Richmond HandyCrew Cooperative (RHCC) creates work opportunities for persons with disabilities, providing training and education for specific skills such as painting, garden maintenance, minor repairs, light carpentry, catering, home maintenance, moving and more. Owned by the employees who are personally interested in the co-op’s success, RHCC is committed to building a business that provides quality service to Richmond residents and businesses.
Richmond Better at HomeLight Housekeeping
604-279-7020
604-207-2032
1-866-321-2651
www.sja.ca/en
St. John Ambulance is Canada’s leader in first aid training and is chosen by many regulators to set the standard by which other first aid trainers operate. Offers Canada’s most comprehensive, state-of-the-art training programs for business, individuals and communities. St. John Ambulance’s first aid training will provide life-saving skills and support communities across Canada. Proceeds from training and product sales support community services, such as Medical First Aid Response Care and Therapy Dog and Youth Leadership Development Program, to help improve the health, safety and quality of life of every Canadian family, making our community a better and safer place to live.
190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@rcrg.org
This service, offered in partnership with local contractors, helps seniors with basic house cleaning tasks that they are not able to manage themselves, with an aim to maintain their independence at home. There is a fee for the service, with subsidies available for low-income clients.
Senior Citizens’ Repair Service
3204 Coleridge Ave, Vancouver, BC V5F 3A5
604-438-6990
Makes repairs and small renovations around the house for seniors (ages 55 and up) and people with disabilities. Repair people are retired or semi-retired professionals and help with plumbing, electrical, carpentry, painting, fences repair, gutter cleaning, washing houses and handyperson jobs. Provides services in Coquitlam, Surrey, Richmond, White Rock, and Maple Ridge at $50/hr for labour and $50 for travel time depending on the location. Hours are 9:00am4:00pm Monday and Friday. Contact us at 604-438-6990.
Please note: We are looking for retired or semi-retired seniors to help with all kinds of jobs, including electrical, plumbing, carpentry, fences repair, gutter cleaning, etc. Call 604-438-6990 for more information.
VOLUNTEER ASSISTANCE
Richmond Cares, Richmond Gives (RCRG)Seniors Community Support ServicesSeniors Community Connections
604-279-7020 190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@rcrg.org www.rcrg.org
Trained volunteers provide free information & referral regarding community services for seniors aged 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, Shelter Aid For Elderly Renters, and more. Service is offered in a variety of languages depending on the availability of volunteers. In addition, the Seniors Information Line can answer questions about benefits and entitlements. To make an appointment with a volunteer information & referral counsellor, or to contact the Seniors Information Line, call 604-279-7020, 9:00am to 5:00pm, Monday to Friday.
Seniors
SHOPPING SERVICES
Richmond Better at HomeGrocery Shopping and Delivery
604-279-7020
190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@rcrg.org
Shopping assistance is offered to Richmond seniors and others with chronic health problems. RCRG’s Grocery Shopping program is co-funded by Vancouver Coastal Health - Richmond and the Government of British Columbia, through the Better at Home program.
FINANCIAL AND TAX SERVICES
Canada Revenue Agency (CRA)
1-800-267-6999
468 Terminal Ave, Vancouver, BC V6A 0C1 www.canada.ca/en/services/taxes.html
Administer tax, benefits, and related programs, and ensure compliance on behalf of governments across Canada, thereby contributing to the ongoing economic and social well-being of Canadians. Looks after social and economic benefit and incentive programs delivered through the tax system. See website for information on programs offered specifically for Indigenous peoples, people with disabilities, families, and individuals. For information on the electronic services offered, visit https://www.canada.ca/en/revenue-agency/services/e-services.html
Goods and Services Tax/Harmonized Sales Tax (GST/HST) Credit
1-800-387-1193
A tax-free quarterly payment that helps individuals and families with low or modest incomes offset all or part of the GST or HST that they pay.
Individual Income Tax Enquiries
1-800-959-8281
Automated service is available 24 hours a day, 7 days a week. Telephone agents are available Monday to Friday from 6:30am to 11:00pm ET, and Saturday from 7:30am to 8:00pm ET. Provides tax information and assistance with electronic services for individuals such as My Account, NETFILE and Represent a Client.
Vancouver Tax Services Office
468 Terminal Avenue, Vancouver, BC V6A 0C1
1-800-959-8281
Does not offer walk-in counter service. Please call or mail us for any enquiries. Drop box available at the front of the building.
Disability Alliance BC
1450 - 605 Robson Street, Vancouver, BC V6B 5J3
Email: feedback@dabc.ca
604-872-1278
disabilityalliancebc.org
A non-profit organization that represents people of all disabilities and champions disability issues through direct services, community partnerships, advocacy, research, and publications. Supports people with all disabilities to live with dignity, independence, and as equal and full participants in society.
Access RDSP
Email: rdsp@dabc.ca
604-872-1278
1-800-663-1278
Provides one-on-one assistance with the Registered Disability Savings Plan (RDSP) and the Disability Tax Credit (DTC). Also provides workshops and information sessions on the RDSP and DTC across British Columbia.
Tax Aid DABC
Email: taxaid@dabc.ca
236-477-1717
1-877-940-7797
Provides year round free tax filing assistance to people receiving provincial disability benefits (PWD/PPMB). Their focus is on assisting people who have not filed their taxes for multiple years so that they can take advantage of all the tax credits/refunds they are eligible for.
Financial Assistance for Seniors (Government Programs)
There are a number of financial assistance programs and benefits for seniors from the governments of BC and Canada. The website provides access to this information and many of the related application forms.
Allowance Program 1-800-277-9914
PO Box 1177 Station CSC, Victoria, BC V8W 2V2
A non-taxable payment for low-income seniors (aged 60 to 64) whose spouse or common-law partner is eligible for, or currently receiving, the Guaranteed Income Supplement (GIS). Visit website for eligibility and how to apply: https:// www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security/ guaranteed-income-supplement/allowance
Allowance for the Survivor 1-800-277-9914
PO Box 1177 Station CSC, Victoria, BC V8W 2V2
Provides a monthly non-taxable benefit to low-income widowed spouses who are not yet eligible for the Old Age Security (OAS) pension. Visit website for eligibility and how to apply: https://www.canada.ca/en/services/benefits/ publicpensions/cpp/old-age-security/guaranteed-income-supplement/ allowance-survivor
Assisted Living 1-866-714-3378
Assisted Living Registry Ministry of Health, PO Box 9601 Stn Prov Govt, Victoria, BC V8W 9P1
Email: Hlth.assistedlivingregistry@gov.bc.ca
Provides housing, hospitality services, and regulated assisted living services for adults who can live independently and make decisions on their own behalf but require a supportive environment due to physical and functional health challenges. If you are interested in receiving assisted living services or know of someone who might be in need of these services, you can contact the home and community care office of your health authority or have a health care professional make a referral on your behalf.
Bus Pass Program
PO Box 9985 Stn Prov Govt, Victoria, BC V8W 9R6
Email: BCBusPassProgram@gov.bc.ca
1-866-866-0800
Offers a low cost, annual bus pass providing access on BC Transit or Translink routes. Available to low-income seniors and persons with the Persons with Disabilities (PWD) designation. Provided for a fee of $45 per year and is valid for one calendar year, expiring on December 31. To be eligible for a bus pass, individuals must be: 60 years or older and the spouse of a person with the Persons with Disabilities designation and are receiving disability assistance from the Province of BC; 60 years or older and receiving income assistance from the Province of BC or living on a First Nations reserve and getting assistance from the band office; 65 years or older and would qualify for GIS but does not meet the Canadian 10-year residency rule; receiving OAS and GIS; or receiving the federal spousal Allowance or Allowance for the Survivor.
Provides a monthly taxable benefit to retired contributors. To qualify you must be at least 60 years old and have made at least one valid contribution to the CPP. You must apply in advance of when you want your pension to start. The pension amount you receive each month is based on your average earnings throughout your working life, your contributions to the CPP, and the age you decide to start your pension. Visit website for information on eligibility and how to apply.
Disability Assistance
220 - 7577 Elmbridge Way, Richmond, BC V6X 4J2
1-800-622-6232
1-866-866-0800
Provides financial or health support to individuals with disabilities. You must be designated as a Person with Disabilities (PWD) to receive this type of assistance. To be eligible, you must meet financial eligibility to receive assistance, be at least 18 years old, have a severe physical or mental impairment that is expected to continue for more than 2 years, be significantly restricted in your ability to perform daily-living activities, and require assistance with daily living activities from another person, an assistive device, or an assistance animal. Apply online or call 1-866-866-0800.
Seniors
Disability Tax Credit (DTC)
1-800-959-8281
A non-refundable tax credit that helps individuals with disabilities or their supporting persons reduce the amount of income tax they may have to pay. An individual may claim the DTC on their income tax return once the CRA has approved the application. This amount includes a supplement for individuals under 18 years of age at the end of the year. Visit the website for more information on eligibility and application: https://www.canada.ca/en/ revenue-agency/services/tax/individuals/segments/tax-credits-deductionspersons-disabilities/disability-tax-credit
Guaranteed Income Supplement (GIS)
1-800-277-9914
PO Box 1177 Station CSC, Victoria, BC V8W 2V2 www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security/ guaranteed-income-supplement.html
Provides a monthly non-taxable benefit to low-income Old Age Security (OAS) pension recipients living in Canada. To be eligible, the individual must also be receiving Old Age Security (OAS) and have an annual income lower than the maximum annual threshold. In the case of a couple, your combined income will be evaluated.
Independent Living BC
101 - 4555 Kingsway, Burnaby, BC V5H 4V8
Email: lmnonprofit@bchousing.org
604-433-2218
A subsidized, assisted-living program that provides housing with support services to seniors and people with disabilities. If you qualify, you could live in your own unit in an assisted living residence. The residences are located in communities across B.C. Offers a middle option to bridge the gap between home care and residential care for those who need some assistance, but do not want or need 24-hour professional nursing care. Offers accommodation,
MACEY & LYNDA
hospitality services such as meals, housekeeping, laundry, recreational opportunities, a 24-hour emergency response system, and personal care services such as assistance with grooming, mobility, and medicationf6s. Office hours are 8:30am - 4:30pm.
International Benefits Program 1-800-454-8731 1-613-957-1954
Provides retirement, disability or survivor benefits to eligible individuals who have lived or worked in another country, or the surviving spouse, commonlaw partner, or children of eligible individuals who have lived or worked in another country and do not meet the contributory or residence requirement for a Canada Pension Plan or Old Age Security benefit. It might also provide benefits to your surviving spouse, common law partner or children.
Old Age Security (OAS) 1-800-277-9914
PO Box 1177 Station CSC, Victoria, BC V8W 2V2
A monthly benefit available to most Canadians 65 years of age and older who meet the Canadian legal status and residence requirements. Includes three types of benefits, which are Guaranteed Income Supplement, Allowance, and Allowance for the Survivor. Please apply online or fill out a paper application to receive benefits.
Fair Pharmacare
604-683-7151
Fair PharmaCare, PO Box 9655 Stn Prov Govt, Victoria, BC V8W 9P2
Provides financial assistance to BC residents for eligible prescription drugs, dispensing fees, and medical supplies based on their net income. There is no charge to register and there are no premiums to pay. Coverage begins immediately if registration is done by phone or online. To be eligible, the individual must receive Medical Services Plan coverage and give PharmaCare permission to check their income with the Canada Revenue Agency.
SENIORS Specialists
Property Tax Deferment Program
250-387-0555
PO Box 9475 Stn Prov Govt, Victoria, BC V8W 9W6 1-888-355-2700
Email: TaxDeferment@gov.bc.ca
A low interest loan program that assists homeowners in BC in paying all or part of the annual property taxes on their principal residences. The two tax deferment programs are: the Regular Program which is for property owners who are 55 years or older, or a surviving spouse or a person with disabilities as defined by regulation; and the Family with Children Program, which is for property owners who are financially supporting, at the time of application, a dependent child who is under the age of 18.
Retroactive Premium Assistance
604-683-7151
Health Insurance BC PO Box 9677 Stn Prov Govt, Victoria, BC V8W 9P7
Email: mspenquiries@hibc.gov.bc.ca
Provides back-dated financial support for payment of MSP premiums, for eligible families and individuals based on their adjusted net income for past tax years. Less deductions for age, family size, disability and any reported Universal Child Care Benefit and Registered Disability Savings Plan income. This amount is your adjusted net income. Apply online at https://my.gov. bc.ca/msp/assistance/home.
Senior’s
Supplement (Province of BC)
PO Box 9950 Stn Prov Govt, Victoria, BC V8W 9R3
1-866-866-0800
A monthly payment to seniors that ensures a conditionally guaranteed income level for BC residents aged 65 or older and receiving federal Old Age Security and Guaranteed Income Supplement or federal Allowances. If the income level of an eligible senior falls below the level guaranteed by the province, the supplement makes up the difference. Seniors who qualify for the BC Seniors Supplement will automatically receive the payment. Application is not required.
Shelter Aid for Elderly Renters (SAFER)
101 - 4555 Kingsway, Burnaby, BC V5H 4V8
Email: lmnonprofit@bchousing.org
604-433-2218
Helps make rents affordable for BC seniors with low to moderate incomes. Provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and who pay rent for their homes.
Services offered by this branch include apprenticeship grants, disability benefits, employment insurance, labour market information, passport services, and social insurance number applications. For job searches, see also www.jobbank.gc.ca. Open Monday to Friday, 8:30am to 4:00pm.
Compassionate Care Benefits
These benefits may be paid, up to a maximum of 26 weeks, to a person who must be absent from work to provide care for or support a critically ill or injured person or someone needing end-of-life care. Individuals must show that their weekly earnings from work have decreased by more than 40% and have accumulated at least 600 insured hours in the last 52 weeks or since the start of their claim. You could receive 55% of your earnings, up to a maximum of $638 a week. See online for definitions, forms, and current application processing times.
Employment Insurance (EI)
1-800-206-7218
Provides temporary income support to those who have lost their jobs through no fault of their own, cannot work for reasons of sickness, childbirth, or parenting, or who are providing care or support to a family member who is gravely ill with a significant risk of death.
Income Security Program
Ministry of Social Development & 1-866-866-0800
Poverty Reduction - Richmond TDD: 604-775-0303
Community Services Office
220 - 7577 Elmbridge Way, Richmond, BC V6X 4J3
Email: SDPR.minister@gov.bc.ca www.gov.bc.ca/hsd
Focuses on providing British Columbians in need with a system of supports to help them achieve their social and economic potential.
Assists British Columbians by moving them from income assistance to sustainable employment, and by providing income assistance to those who are unable to fully participate in the workforce. People with disabilities who can work are supported by specialized employment programs that assist them. Assistance is also available to those in need who are not expected to gain independence through employment. Applicants are expected to look for work before they receive assistance and, where able, people receiving income assistance are expected to complete an Employment Plan, seek work, and participate in employment programs.
Provides financial or health support. You must be designated as a Person with Disabilities (PWD) to receive this type of assistance. You may get assistance in a Community Living BC Residence, get money for health supplements, and assistance in working.
Self Serve Assessment and
604-660-2421 Application Tool
myselfserve.gov.bc.ca/
Provides online access to income and disability assistance programs and services in B.C. Learn about the process of applying for income assistance and the eligibility requirements. Offers a rough estimate of how much assistance individuals might be eligible for each month. Available 24 hours a day, seven days a week.
Ministry of Finance
604-660-2421
PO Box 9048 Stn Prov Govt, 250-387-3751 Victoria, BC V8W 9E2 1-800-663-7867
Email: servicebc@gov.bc.ca | FIN.Minister@gov.bc.ca www.gov.bc.ca/fin Establishes, implements and reviews government’s economic, fiscal, financial management and taxation policies to support a strong provincial economy and the sustainable delivery of services to British Columbians.
Fuel Tax Refund Program for Persons with Disabilities
Ministry of Finance, Refunds Section, PO Box 9628 Stn Prov Govt Victoria, BC V8W 9N6
Email: REVREGCL@Victoria1.gov.bc.ca
1-877-388-4440
1-800-255-4786
Programs include Canada Pension Plan (CPP), Old Age Security (OAS) and Guaranteed Income Supplement (GIS), Veterans’ Benefits, retirement planning, allowance for people aged 60 to 64, and allowance for the Survivor.
Persons with certain disabilities are eligible for a refund of motor fuel tax they pay on fuel used in their motor vehicles. The maximum allowable refund per year is $500. To be eligible, the applicant must be at least 16 years old, is a registered owner or lease of a motor vehicle or have an ownership interest in a vehicle, and must be a person with disabilities as defined in the Motor Fuel Tax Act. Visit https://www2.gov.bc.ca/gov/content/taxes/sales-taxes/motorfuel-carbon-tax/fuel-tax-refund for more details.
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Helps reduce the amount of residential property tax British Columbians pay. Applies to taxes paid by British Columbians to their municipality or to the province for rural areas. Available to Canadian citizens or holder of permanent residency status in Canada, who live in BC, who are registered as owner of residence and who occupy the home as his/her principal residence. On top of the regular grant, you may qualify for an additional grant if you are a senior, a veteran, a person with a disability, or living with a spouse or relative with a disability, and a spouse or relative of a deceased owner. Apply here: https://www2.gov.bc.ca/gov/content/taxes/property-taxes/annual-propertytax/home-owner-grant
Personal Income Tax Credits
Email: ITBTaxQuestions@gov.bc.ca
1-877-387-3332
Tax credits are deductions you may be able to claim when you complete and submit your income tax return. Tax credits can be based on income, investments, training or education, activities you’re involved in, expenses you incur or the work that you do. Refundable and non-refundable tax credits, basic tax credits, and other tax credits for specialized qualifications are available. Visit https://www2.gov.bc.ca/gov/content/taxes/income-taxes/ personal/credits for more information.
Property Tax Deferment Program
250-387-0555
Tax Deferment Payment Processing, 1-888-355-2700
Ministry of Finance, PO Box 9475 Stn Prov Govt, Victoria, BC V8W 9W6
Email: TaxDeferment@gov.bc.ca
A low interest loan program that helps qualified B.C. homeowners pay their annual property taxes on their principal residence. The two tax deferment programs are the Regular Program and the Families with Children Program. Learn more about this program at https://www2.gov.bc.ca/gov/content/ taxes/property-taxes/annual-property-tax/defer-taxes.
Richmond Cares, Richmond Gives (RCRG)
- Seniors Community Connections
190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@rcrg.org
604-279-7020
Trained volunteers provide free information & referral regarding community services for seniors aged 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, Shelter Aid For Elderly Renters, and more. Service is offered in a variety of languages depending on the availability of volunteers. In addition, the Seniors Information Line can answer questions about benefits and entitlements. To make an appointment with a volunteer information & referral counsellor, or to contact the Seniors Information Line, call 604-279-7020, 9:00am to 5:00pm, Monday to Friday.
Richmond Multicultural Community Services - Income Tax Clinics
210 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: ashok@rmcs.bc.ca
604-279-7160
Income tax filing services are provided by trained volunteers to families, seniors, newcomers, and low-income individuals. Runs from March to April.
GOVERNMENT LISTINGS
MUNICIPAL GOVERNMENT
City of Richmond
6911 No. 3 Road, Richmond, BC V6Y 2C1
Email: infocentre@richmond.ca
604-276-4000
www.richmond.ca
With a population last estimated at 230,584 people, Richmond is an ethnicallydiverse, growing and dynamic urban centre with a unique mix of residential and commercial property, agricultural lands, industrial parks, waterways and natural
areas. The City of Richmond provides services that create a safe, livable and vibrant environment for its citizens.
The City of Richmond has several committees that serve the interests of the residents of Richmond. Individuals interested in volunteering their time and expertise can visit www.richmond.ca/city-hall/city-council/boards/advisory. htm for more information on how to apply to a committee.
Mayor’s Office
Email: mayorandcouncillors@richmond.ca
Richmond’s mayor is Malcolm Brodie.
Richmond Fire - Rescue
6960 Gilbert Road, Richmond, BC V7C 3V4
Email: fire@richmond.ca
604-276-4123
604-278-5131
firerescue.richmond.ca
Provides Emergency Fire and Rescue Services; Fire and Life Safety Education; and Fire Inspection Services. Works in partnership with other primary emergency 9-1-1 service providers. Believes in delivering services through an approach that balances prevention, education, and emergency response.
Seniors Advisory Committee
604-247-4482
Provides advice on short-term issues and long-term planning for present and future Richmond seniors.
PROVINCIAL GOVERNMENT
BC Vital Statistics Agency 1-250-952-2681 1-888-876-1633
Provides information to help register and order certificates for birth, death, or marriage. Website provides information on services such as legal change of name, adoptions, genealogical services, and search of wills notice and registry. Certificates can be ordered online. Hours are 8:30am - 4:30pm, Monday to Friday, excluding statutory holidays.
The Ministry of Tourism, Arts, Culture and Sport integrates the tourism sector with the vibrant arts, culture and sport sectors to create a more vibrant British Columbia for residents and visitors. Helps start or grow existing tourism business, allows people to review the latest tourism research, learn about funding and programs, and connect with industry partners. Visit www2.gov.bc.ca/ gov/content/tourism-immigration/tourism-resources for more information. Also provides funding to individual artists and arts and cultural organizations throughout BC. Encourages people in BC to be involved in sport, hosts various sport events, provides resources to create a safer environment for sport, and provides Sport Funding such as KidSport and Community Gaming Program grants. For more information, visit www2.gov.bc.ca/gov/content/sports-culture/ arts-culture and www2.gov.bc.ca/gov/content/sports-culture/sports.
MLA for Richmond
– Queensborough : Aman Singh
130 - 12560 Bridgeport Road, Richmond, BC V6N 2N5
604-664-0700
www.leg.bc.ca/members
The 2024 Provincial Election took place after the deadline of this publication. To see the current list of Members of the Legislative Assembly please visit https://www.leg.bc.ca/members.
Seniors DIRECTORY
MLA for Richmond
– Steveston: Kelly Green
115 - 4011 Bayview Avenue, Richmond, BC V7E 0A4
Richmond Steveston Constituency Office
Service BC
604-241-8452
604-241-8452
The Constituency Office can help with referrals to social service providers, with clarification of new provincial programs and with ensuring that provincial government agencies have open channels of communication with constituents. Unfortunately, they cannot help you if: you have or need to retain a lawyer to represent you pertaining to your case, your matter is pending before the courts, and/or if the police are involved.
The 2024 Provincial Election took place after the deadline of this publication. To see the current list of Members of the Legislative Assembly please visit https://www.leg.bc.ca/members.
MLA for Richmond
– South Centre: Henry Yao
149 - 6386 No. 3 Road, Richmond, BC V6Y 0L8
604-775-0891
www.leg.bc.ca/members
The 2024 Provincial Election took place after the deadline of this publication. To see the current list of Members of the Legislative Assembly please visit https://www.leg.bc.ca/members.
MLA for Richmond
– North Centre: Hon. Teresa Wat
300 - 8120 Granville Avenue, Richmond, BC V6Y 1P3
604-775-0754
www.leg.bc.ca/members
The 2024 Provincial Election took place after the deadline of this publication. To see the current list of Members of the Legislative Assembly please visit https://www.leg.bc.ca/members.
604-660-2421
TDD: 1-800-661-8773
865 Hornby Street, 7th Floor, Vancouver, BC V6Z 2G3
Service BC provides front-line support for many of the hundreds of programs and services that the provincial government offers to residents, businesses and visitors. The Service BC Contact Centre can help you find what you need, and representatives are available Monday through Friday, 7:30am to 5:00pm (Pacific Time), except Statutory Holidays. Hornby Street office, in person hours: Monday to Friday 9:00am to 4:30pm, except Statutory Holidays; Closed daily from 10:00 to 10:15am, 12:00 to 1:00pm, 3:00 to 3:15pm. Appointments not available for this location.
In-person: Find the nearest Service BC location that offers the service you need and book an appointment at appointments.servicebc.gov.bc.ca/appointment, or by visiting their website at ServiceBC.gov.bc.ca. Services may vary between offices.
FEDERAL GOVERNMENT
Government of Canada Telephone 1-800-622-6232
General Enquiries Services TTY: 1-800-926-9105
Various Locations
1 800 O-Canada (1-800-622-6232) provides a single point of contact for all Canadians to access quick, up-to-date government information over the phone. Bilingual information officers answer questions and direct callers to experts in different government departments. Telephone service hours are Monday to Friday, 8:00am to 5:00pm, your local time. The office is closed on statutory holidays.
IT ’S FRIENDS WE MEET ALONG THE WAY That Help Us
Seniors
MP for Richmond Centre: Wilson Miao
165 - 7031 Westminster Highway, Richmond, BC V6X 1A3
Email: Wilson.Miao@parl.gc.ca
604-775-5790
www.ourcommons.ca/Members/en/wilson-miao(111048)
The Constituency Office of Wilson Miao is open to all Richmond Centre constituents for Federal related programs, policies, services and general inquiries.
MP for Steveston
– Richmond East: Parm Bains
230 - 11331 Coppersmith Way, Richmond, BC V7A 5J9
Email: parm.bains@parl.gc.ca
604-257-2900
www.mpparmbains.ca
Contact Parm Bains at his local constituency office or write to him, postage free, at: House of Commons, Ottawa, Ontario, K1A 0A6. For more information visit www.mpparmbains.ca.
Richmond Passport Office
310 - 5611 Cooney Road, Richmond, BC V6X 3J6
1-800-567-6868
www.servicecanada.gc.ca/tbsc-fsco/sc-dsp.jsp?rc=5003&lang=eng English services only. Passport pickup service is not available at this location. Passports may be mailed to the applicant. Office hours are from 8:30am to 4:00pm, Monday to Friday, closed on holidays. The website provides instructions on how to fill out the passport application forms for both Canadians and NonCanadians. Questions regarding certificates of identity and travel documents should be directed to the service location in Gatineau, Quebec.
Veterans Affairs Canada
900 - 605 Robson Street, Vancouver, BC V6B 5J3
Email: information@veterans.gc.ca
1-866-522-2122
www.veterans.gc.ca
Provides disability benefits, economic support, allowances, and health care benefits to qualified War Service veterans, Canadian Armed Forces members and Veterans, Royal Canadian Mounted Police veterans and certain civilians, as well as to their dependents or survivors. Call for information at 1-866-522-2122 (tollfree) or visit the website at www.veterans.gc.ca about the benefits available and eligibility requirements, including: Disability Pension Benefits, Disability Award Benefits Case Management, CAF and RCMP Transition Interviews, Health Care Benefits, Earnings Loss Benefits, Rehabilitation, The War Veterans Allowance, The Veterans Independence Program, and other programs and services. Vancouver and Surrey offices are open Monday to Friday, 8:30am to 4:30pm.
TRANSPORTATION SERVICES
BC Bus Pass Program
Various Locations
1-866-866-0800
An annual pass for provincial transit systems available to eligible persons. Lowincome seniors and others eligible can get a reduced-cost bus pass. Senior bus pass holders must reapply every year, and the cost is $45 annually. To qualify, you must meet one of the following criteria:
• 60 years or older and:
- The spouse of a person on disability assistance; or
- Receiving income assistance; or
- Living on a First Nations reserve and getting assistance from the band office
• Receiving Old Age Security (OAS) and the Guaranteed Income Supplement (GIS)
• 65 years or older and would qualify for GIS but do not meet the Canadian 10-year residency rule
• Receiving the federal spousal Allowance
• Receiving the federal Allowance for the Survivor Applicants with Persons with Disability (PWD) status may qualify for the Transportation Supplement in the form of a bus pass if they are: (1) BC Employment and Assistance (BCEA) recipients receiving disability assistance or hardship assistance, (2) BCEA recipients who meet all GIS eligibility requirements except the 10-year residency, or (3) living on a First Nations reserve and receiving assistance from the band office.
Insurance Corporation of British Columbia
604-661-2800 (ICBC) - Richmond 1-800-663-3051
Various Locations
Responsible for auto insurance, driver licensing, claims, and vehicle registration and licensing services. Committed to protection and peace of mind for drivers in BC, quality products and services, and offering customers the best coverage at the lowest possible price.
Disability Discount
604-661-2800
Individuals with disabilities may qualify for a 25% discount on their Basic insurance for one vehicle in an eligible rate class, even if they don’t drive the vehicle they are insuring. To apply for a disability discount, you must first qualify for the BC government Fuel Tax Refund Program for Persons with Disabilities.
Seniors’
Savings
604-661-2800
For individuals who are 65 or older, own or lease a vehicle and drive your vehicle for pleasure use only. Seniors may use their vehicle for up to six days in a calendar month for commuting, business or delivery – a change from the previous seniors’ discount, which had restrictions on vehicle use. However, if the senior has an at-fault crash, the savings will be reduced, and then eliminated if there’s a second at-fault crash in the same scan period.
Richmond Better at Home - Transportation
190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@rcrg.org
604-279-7020
Screened volunteer drivers transport clients to and from medical appointments, recreational activities, community events, and more. While the service primarily operates within Richmond, drivers can also take clients to medical appointments outside of Richmond. There is a fee for each ride, with subsidies available for low-income clients.
Social Planning and Research Council
604-718-7733
of British Columbia Society (SPARC BC) 1-888-718-7794
4445 Norfolk Street, Burnaby, BC V5G 0A7
Email: info@sparc.bc.ca
www.sparc.bc.ca
Works with communities to build a just and healthy society for all. Experienced in research, advocacy, and social policy in areas of accessibility and inclusion, income security and poverty reduction and community development education and outreach. Provides community development education and outreach to communities on a range of social policy issues and leads the provincial community social data program. Offers communities support in research, knowledge development and community capacity building.
Parking Permit Program for People with Disabilities
Email: permits@sparc.bc.ca
604-718-7744
SPARC BC issues Parking Permit Programs for People with Disabilities as well as designs and delivers workshops, conducts accessibility audits and undertakes research to ensure that B.C.’s communities are as accessible and inclusive as possible.
The Seniors Centre at Minoru Centre for Active Living – Community Leisure Transportation
7191 Granville Avenue, Richmond, BC V6Y 1N9
604-238-8456
Email: seniors@richmond.ca minorucentre.ca
Community Leisure Transportation (CLT) ensures seniors, youth, persons with disabilities and all other Richmond residents have transportation to programs, services and special events. CLT is an affordable transportation option for Richmond-based community organizations and offers a fleet of buses that can accommodate up to 22 passengers. For more information or to make a booking contact the Seniors Centre.
TransLink
Seniors DIRECTORY
400 - 287 Nelson’s Court, New Westminster, BC V3L 0E7
778-375-7500
www.translink.ca
Acts as Metro Vancouver’s regional transportation authority. Delivers services and programs to provide for the transportation needs of Metro Vancouver residents and businesses. Offers an extensive bus system throughout the region, SkyTrain rapid transit, SeaBus passenger ferries, West Coast Express commuter rail, and HandyDART for passengers who are unable to use conventional transit. Funds and delivers the Major Road Network and a network of bicycle lanes that serve the different parts of the region in partnership with municipal partners. Dedicated to creating and sustaining a transportation system that meets the needs of residents, businesses and goods movers in a manner that protects the environment and supports the economic and social objectives of the region.
Customer Information Services
604-953-3333
Call for bus, SeaBus and SkyTrain fares, routes, and schedules. Phone operating hours are 6:30am to 10:00pm, seven days a week. Website also includes a trip planner and transit maps.
HandyCard
604-953-3680
Allows people with a physical, sensory or cognitive disability to travel at concession rates on most public transit. Attendants travelling with HandyCard holders can travel free. Application forms are available on the TransLink website. HandyCard holders can purchase and use TaxiSaver coupon, which enable reduced rates for taxi rides. HandyCards cannot be used on HandyDART transit trips.
A door-to-door public transit service that uses specially equipped vehicles designed to carry passengers with physical or cognitive disabilities who need
assistance to use public transit. Registration is required. To register, phone the office or visit the website to download an application form. They offer two types of trips: subscription (repeating trips) and casual (one-time trips). To book or cancel a trip call 604-575-6600.
Lost & Found
590 Beatty Street, Vancouver, BC V6B 2L3
604-953-3334
Open Monday to Friday from 8:30am to 5:00pm and Saturdays from 12:00pm to 4:00pm (Saturday hours are for walk-in customers only. Phone lines will not be active). If you find a Compass card, you may deposit the card into the Compass Card Donation Kiosk located at YVR-Airport Station. Call or visit the website for more information.
Taxi Saver
604-953-3680
A supplementary program to HandyDART available for people with permanent disabilities who have a HandyCard. To find out more about the program, contact the Access Transit Customer Care Office. TaxiSavers are discounted (half-price) coupons that are available to purchase and use by HandyCard members. For $25.00, customers can purchase one book of TaxiSavers with $50.00 worth of coupons. As per the Transit Tariff, each member is allowed a maximum of 2 books per month. Each book contains seven $1.00 coupons, nine $2.00 coupons, and five $5.00 coupons.
TravelSmart for Seniors
Email: travelsmart@translink.ca
Aims to reduce your costs and your impact on the environment, as well as improve your health by the transportation choices you make every day. Provides safety, security, and etiquette tips; take away resources, materials, and incentives; and Train the Trainers sessions for community partners with a focus on trip planning, safety, and etiquette tips.
Seniors
Volunteer Cancer Drivers Society
PO Box 45618 Sunnyside Mall, Surrey, BC V4A 9N3
604-515-5400
The Volunteer Cancer Drivers Society is a not-for-profit organization providing complimentary transportation for Lower Mainland residents battling cancer. Our team of volunteer drivers and dispatchers offers peace of mind for patients who may not have the means to drive to and from essential cancer treatments and cancer related medical appointments. The physical, emotional and financial burden is lifted knowing our friendly volunteers are only a call away.
HOUSING AND ACCOMMODATION
Vancouver Coastal Health - Richmond - Home Health
– Long Term Care Facilities
Community Health Access Centre, 3rd Floor, 7671 Alderbridge Way, Richmond, BC V6X 1Z9
604-675-3644
www.vch.ca
Residential care homes offer 24-hour care and supervision by a team of health professionals for adults who can no longer live independently. To be admitted for long term care services, a person must meet the criteria. Waiting period is approximately six months. There are five complex care homes in Richmond, including Fraserview Immediate Care, Pinegrove Place, Richmond Lions Manor, Rosewood Manor, and Minoru Residence. There is one residential home for younger, disabled people, usually under age 65: Steveston Residence.
Courtyard Gardens Senior Residence
604-273-1225 7051 Moffatt Road, Richmond, BC V6Y 3W2
Email: crm.cyg@verveseniorliving.com
www.verveseniorliving.com/courtyard-gardens Courtyard Gardens is in the heart of Richmond offering you Independent Living, Assisted Living & Long-term Care. A Retirement Residence with 51 independent/ Assisted living private pay suites & 57 subsidized suites where your physical needs and sense of belonging are met, but most importantly a place to call home. Included services: heat & hydro, 3 full-service meals daily, weekly housekeeping, complimentary refreshments, activities including scenic bus tours & outings, comp. laundry machines on each floor, weekly wellness consultation, 24-hour emergency pendant response by qualified on-site staff. Customized assistance for changing health care needs & a pet-friendly environment. Also offering a furnished Guest Suite for Respite & vacations. The long-term care in Gardenside offers 31 private pay studio suites with personalized 24-hour nursing care. Please contact 604-273-1225 for information & to book a tour on our private pay suites. For more information about the Assisted Living subsidized suites and waitlist eligibility, please contact Richmond Health Services/Vancouver Coastal Health Authority at 604-875-4510 or visit www.vch.ca
Fraserview Retirement Community Ltd.
604-274-3510 9580 Williams Road, Richmond, BC V7A 1H2
Email: sylvia.warnke@kaigo.ca www.kaigo.ca
At Fraserview Retirement Community, we provide care and service to a group of wonderful seniors. Our 24-hour care is provided by health care professionals and includes all aspect of daily living and nursing care. Our property boasts lovely gardens and courtyards for residents and visitors to enjoy. Our programs meet the physical, intellectual, spiritual, cultural, social and emotional needs of the residents. Our programs include but are not limited to: music and art therapies, special events with entertainment, arts and crafts, cultural programs, outings, and an active Resident and Family Council. For more information on our range of activities, please contact the Recreation Department at 604-274-3510 ext. 226. The majority of the 199 bedrooms are subsidized by Vancouver Coastal Health and to access a funded bed a person must have a Case Manager and be assessed to qualify for a spot at Fraserview. Should you require additional information on how to proceed to gain access to a funded spot, you may contact Richmond Health Services Home Health (604-278-3361). People who may be interested in sharing their time to volunteer at Fraserview may call 604-274-3510 ext. 226 or email Sylvia.Warnke@kaigo.ca.
Minoru Residence
7333 Gollner Avenue, Richmond, BC V6Y 1Y4
for adults who are no longer able to live independently and require a higher level of care. Visit website for more information and for a virtual tour of the residence.
Provides Long Term Care with 76 beds, which includes a Special Care Unit. Programs are designed to be recreational and therapeutic to enhance the lives of the residents at Pinegrove Place. All residents are admitted through Vancouver Coastal Health Authority, which provides operational funding.
Minoru Residence has 250 beds and provides 24-hour professional care
604-675-2590
An accredited 86-bed Long Term Care which includes a 25-bed Special Care Unit, 8-respite beds and 4 TLTCU beds with caring and knowledgeable staff. The team includes a Dietician, Social Worker, Occupational Therapist, Physiotherapist, Volunteer Coordinator, Music Therapist, and Spiritual Health Practitioner. 24-hour nursing care is provided, as well as diversified Recreation Therapy programs.
A vital, non-profit senior care facility in Richmond providing complex care for 156 residents, which includes a 36-bed specialized dementia care unit and 2 private pay beds. By providing 24-hour nursing care and supervision, Rosewood Manor ensures the highest quality of life while promoting individual dignity and freedom. To live in the care home, a referral is needed by the Vancouver Coastal Health – Richmond Home Health Office (604-675-3644) but please contact Rosewood Manor directly for the private pay beds. To volunteer, please contact the Recreation and Volunteer Manager at 604-2713590 ext. 122.
Assisted Living Registry
1-866-714-3378
PO Box 9604 Stn Prov Gov, Victoria, BC V8W 9P1 hlth.assistedlivingregistry@gov.bc.ca www.gov.bc.ca/assistedlivingbc
The Registrar is appointed by the Minister of Health to protect the health and safety of those who live in assisted living residences. All assisted living residences must be registered with the Assisted Living Registry and must meet and maintain compliance with the Community Care and Assisted Living Act and Assisted Living Regulation.
BC Housing
604-433-1711
1701 - 4555 Kingsway, Burnaby, BC V5H 4V8 1-866-465-6873 www.bchousing.org
A government agency that develops, manages, and administers a wide range of subsidized housing options across BC. Office Hours: 8:30am to 4:30pm For inquiries, please refer to: https://www.bchousing.org/contact.
BC Rebate for Accessible Home
604-433-2218 Adaptations (BC RAHA) 1-800-257-7756
The BC Rebate for Accessible Home Adaptations (BC RAHA) program provides financial help in the form of rebates to eligible low-income households to complete home adaptations for independent living.
Rental Assistance Program (RAP) 604-433-2218
1-800-257-7756
The Rental Assistance Program (RAP) provides eligible low-income working families with cash assistance to help with their monthly rent payments.
Shelter Aid for Elderly Renters (SAFER) 604-433-2218
1-800-257-7756
The Shelter Aid for Elderly Renters (SAFER) helps make rent affordable for BC seniors with low to moderate incomes. Provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and pay rent for their homes.
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Seniors DIRECTORY
Subsidized Housing
604-433-2218
1-800-257-7756
If you live in B.C., have a low income and meet eligibility criteria, you may qualify for subsidized housing. Rental fees are calculated on a rent geared to income basis.
Programs and resources for tenants include a gardening program, education grants, student employment program, activity grants (for special events in the community), and health services. There is also a tenant handbook with information on the rights and responsibilities of a BC Housing tenant. Contact Lower Mainland Directly Managed Office, reception hours: 9:00am to 4:00pm.
Co-operative Housing Federation of BC
220 - 1651 Commercial Drive, Vancouver, BC V5L 3Y3
Email: info@chf.bc.ca
604-879-5111
1-866-879-5111
www.chf.bc.ca
A co-operative association whose members are housing co-ops and related organizations in BC. Visit the website for a list of housing co-ops and browse to see which are currently accepting applications for their waitlists. To apply to live in co-op housing, apply directly to the individual housing co-op.
Helping landlords and tenants to have successful tenancies. Provides information on both parties’ rights and responsibilities as established by the Residential Tenancy Act and Manufactured Home Park Tenancy Act. Also offers dispute resolution services. For information call 604-660-1020, 1-800-665-8779 or email HSRTO@gov.bc.ca. Visit website www2.gov.bc.ca/gov/content/housingtenancy/residential-tenancies for more information.
Richmond Cares, Richmond Gives (RCRG)
– SHINE (Seniors Housing Information Navigation Ease)
190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@rcrg.org
604-279-7020
SHINE, jointly funded by the Ministry of Health and Ministry of Mental Health and Addictions and led by Seniors Services Society, is a province-wide initiative designed to facilitate timely access to and navigation of appropriate housing services and supports for seniors. SHINE connects seniors to support services in their community to enhance their ability to achieve and maintain stable housing and to improve their overall health and wellness.
RCRG has a part time housing navigator dedicated to screen and assess senior clients 60+ to identify barriers to accessing or maintaining stable housing and to provide advice and assistance navigating housing services that meet the clients’ unique needs.
Provides room and board services to the elderly in Chinese. English services are also available.
Seniors Services Society of BC
750 Carnarvon Street, New Westminster, BC V3M 1E7
Email: info@seniorsservicessociety.ca
Housing Services
Email: housing@seniorsservicessociety.ca
Provides information and referral on various types of seniors housing options in the lower mainland of BC for 60+ seniors. Outreach program is offered on a case by case priority basis and is not available to seniors located in the Downtown Eastside. The Temporary Housing Program is short term stay for up to three months in a fully contained suite with a program fee applied. Homeless Prevention Program provides rent subsidies to seniors who are: fleeing abuse, discharged from the hospital, or identify as Indigenous. HPP is not for SAFER recipients. Eligibility for all housing services programs is determined upon the intake. Priority is given on a case by case basis due to high needs and waitlist for all our programs.
Steveston 284 Seniors’
Housing Society
4071 Chatham Street, Richmond, BC V7E 2Z7
Email: info@themapleresidences.com
604-520-6621
www.seniorsservicessociety.ca
A provincial hub for SHINE (Seniors Housing Information and Navigation Ease) program providing information on various types of seniors housing in the Greater Vancouver Region, housing information and referral, outreach program and a temporary housing program (cost geared towards income) for seniors who are homeless or at risk of becoming homeless. Please note, Seniors Services is not a housing provider. Services are available to seniors aged 60 and older living in most parts of the Greater Vancouver Region. For more information about programs and services, please contact the society.
604-277-4519
www.themapleresidences.com
The purpose of the society is to operate a not-for-profit institution for the purpose of owning and managing affordable housing projects for seniors and to do all things necessary and incidental to the attainment of that purpose.
S.U.C.C.E.S.S. Austin Harris Residence
5411 Moncton Street, Richmond, BC V7E 0A8
604-242-0704
S.U.C.C.E.S.S. Austin Harris Residence is a 50-unit affordable senior’s assisted living residence developed under the Independent Living BC (ILBC) Program. The Assisted Living service is for seniors and people living with physical disabilities. Tenants of the residence will receive hospitality and personal care services, such as two meals a day, weekly housekeeping, weekly laundering of linens, social and recreational opportunities, assistance with medications, mobility and personal hygiene, and a 24-hour emergency response system. It is situated at 5411 Moncton Street in Richmond. S.U.C.C.E.S.S. Multi-Level Care Society is responsible for developing and managing the residence. Clients or families should contact the Home and Community Care Services Team of Vancouver Costal Health (VCH) for registration and assessment for eligibility. Please visit the Home & Community Care Services pages at the website of VCH for steps to register. Access home & community care services - Vancouver Coastal Health (vch.ca). For details, visit: www.successbc.ca/assisted-living/services/austinharris-residence/.
S.U.C.C.E.S.S. Remy Affordable Housing at 9388 Cambie Road
604-370-7011 9388 Cambie Road, Richmond, BC V6X 0H7 www.successbc.ca/affordable-housing/services/remy/ BC Housing owned and managed by S.U.C.C.E.S.S., 33 Seniors’ Rental Housing (SRH) apartments for low-income seniors and people with disabilities. S.U.C.C.E.S.S. owns and operates 48 affordable rental apartments for low – to moderate – income families and singles. Applicants in this category are eligible for the S.A.F.E.R. program (Shelter Aid for Elderly Renters) under BC Housing.
S.U.C.C.E.S.S Richmond Service Centre – Storeys Affordable Housing at 8080 Anderson Road 604-370-7011 8080 Anderson Road, Richmond, BC V6Y 1S4 www.successbc.ca/affordable-housing/services/storeys/
S.U.C.C.E.S.S. owns and operates 38 studio and 15 one-bedroom self-contained affordable rental units for low-income seniors at Storeys, located at 8080 Anderson Road in Richmond’s city centre. Tenants in our units must be an eligible applicant as defined in the Housing Agreement with the City of Richmond. All rental units are eligible for the SAFER (Shelter Aid For Elderly Renters) program under BC Housing.
Seniors DIRECTORY
Tenant
Resource and Advisory
Centre (TRAC)
604-255-0546
1-800-665-1185
Various Locations www.tenants.bc.ca
TRAC’s purpose is to promote the legal protection of residential tenants across British Columbia by providing free legal education, representation, and advocacy on residential tenancy matters. TRAC’s main programs and services include a Tenant Infoline, website and online courses, plain language resources, and legal workshops/webinars. For eligible clients, TRAC can provide direct advocacy services, including full representation at Residential Tenancy Branch dispute resolution hearings. Find out more at www.rentingitright.ca.
Turning
Point Recovery Society
- Storeys Housing
www.turningpointrecovery.com
604-303-6844
Storeys Housing provides supportive and affordable housing for individuals advanced in recovery from addiction requiring safe, stable and affordable housing. Must be a participant in Turning Point’s Compressive After Care program.
COUNSELLING AND SUPPORT
CRISIS
CHIMO Community Services
120 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: chimo@chimoservices.com
604-279-7077
www.chimoservices.com
A non-profit organization specializing in community development and social services. Chimo provides assistance to individuals and families of all cultural
backgrounds in areas such as crisis intervention, counselling, settlement, housing, legal advocacy and taxes. Also provides community education to secondary school students through a variety of workshops and youth programs. All services are free and confidential.
Counselling Services
604-279-7077
Counselling services aid children, youth, women and adults to overcome a number of challenges, including abuse, sexual assault, grief and genderbased violence.
Crisis Line
604-279-7070
Crisis Line provides over-the-phone support to individuals in crisis or experiencing distress. This service is offered seven days a week, from 8:00am to midnight. Crisis Line Call Responders offer support and non-judgmental understanding, identify the problem areas, and work together with the caller towards resolving them.
Nova House
604-270-4900
Nova Transition House provides temporary safe shelter, information, emotional support, practical assistance, education, and advocacy for women who are fleeing violence at home.
Outreach and Advocacy Service
604-279-7077
Outreach and Advocacy services consist of professionally trained volunteer advocates who provide assistance with a wide range of administrative and poverty-law related issues. Clients with language or other barriers may also access these services to receive help with applications for benefits, housing, and other support services.
A non-profit society providing emotional support to people in crisis and distress, as well as information, support, referrals and resources to individuals and families in various areas. Trained volunteers and staff provide non-judgmental emotional support through active listening and speak multiple languages.
Sahas Helpline
604-900-9221
A free and confidential phone service for our community that provides immediate emotional support, crisis intervention, information on community resources and effective referrals in multiple languages.
S.U.C.C.E.S.S. Richmond Service Centre
220 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@success.bc.ca
604-279-7180
www.successbc.ca
S.U.C.C.E.S.S. envisions a vibrant Canadian society where people thrive and contribute to inclusive communities. Provides assistance at all stages of the Canadian experience. Delivers a multitude of services in the areas of settlement, employment, health, and housing as well as business, economic, community and social development. Recognized as one of BC’s largest social service providers. Proudly serves communities in Metro Vancouver, Fort St. John, Toronto and overseas in Seoul, Korea, and Beijing and Guangzhou, China.
Help Lines – Mandarin, Cantonese, Korean, Farsi & Ukrainian
Volunteers provide free and confidential emotional support and referral information to those who feel lonely or in despair because of unemployment, family conflict, problems with adapting to local culture, or other problems. Chinese helplines operate seven days a week, from 10:00am to 10:00pm. Please call 1-888-721-0596 Ext. 1 for the Mandarin speaking line and 1-888721-0596 Ext. 2 for the Cantonese speaking line. Korean and Farsi Helplines operates seven days a week, from 10:00am to 8:00pm Monday to Friday, 10:00am to 5pm on weekends. Please call 1-888-721-0596 Ext. 3 for the Korean speaking line, Ext.4 for the Farsi speaking line and Ext. 5 for the Ukrainian speaking line.
Support Groups for Seniors, Women, Cantonese & Mandarin Speakers
236-838-6028
Helps immigrants overcome cultural and language barriers and to develop a spirit of mutual help through regular educational workshops, social activities, field trips and community visits.
An international Christian charitable organization devoted to helping people in need, including families in crisis, single parents, children, seniors, and those experiencing hunger, homelessness, addiction, and abuse.
VictimLink BC
Email: 211-VictimLinkBC@uwbc.ca
1-800-563-0808
Provides free, confidential, multilingual phone information and referral about community resources for victims of crime, as well as immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services. Help line staff provide emotional and crisis support; referral to victim services, transition houses, counselling resources, and community services; and information about the justice system, federal and provincial legislation and services, crime prevention, safety planning, and the protection orders registry. Serves BC and Yukon, 24/7, 365 days a year. Funded by Ministry of Attorney General (MAG). Website: www.victimlinkbc.ca
CAREGIVERS
Family Caregivers of British Columbia
proudly and compassionately supports over 1 million people in British Columbia who provide physical and/or emotional care to a family member, friend, or neighbour. FCBC supports caregivers by providing access to information, education, and supports that enable caregivers to feel more confident and successful in their important role.
Please see our calendar (www.familycaregiversbc.ca/calendar/) for upcoming webinars, trainings, and caregiver support groups! We are here to support you!
Caregiver Support Line 1-877-520-3267
Email: cgsupport@familycaregiversbc.ca
Receive 1-1 telephone support toll-free at 1-877-520-3267. Hours are: 8:30am - 4:00pm PST Monday to Friday.
Richmond Cares, Richmond Gives (RCRG)
– Richmond Family & Friend Caregiver Hub 604-279-7020
190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@rcrg.org
Funded by the Province of BC and TD Bank Group, with support from the United Way and Family Caregivers of BC, RCRG’s Family & Friend Caregiver Hub promotes the health and well-being of those who provide voluntary, unpaid care to a senior living in Richmond. Through the Hub, caregivers can access peer support, recreational and educational workshops, online resources, and more. All Hub services are free of charge, and available in English, Cantonese, and Mandarin. For more information, visit rcrg.org/caregivers.
HOSPICE AND BEREAVEMENT
BC Bereavement Helpline
PO Box 20095 Fairview PO, Vancouver, BC V5Z 0C1
Email: contact@bcbh.ca
604-738-9950
1-877-779-2223
www.bcbh.ca
Office Hours: 9:00am - 5:00pm, Monday to Friday (excluding holidays)
A toll- free, province-wide helpline that offers compassionate listening and referrals for individuals suffering from grief and bereavement. Services are confidential and free. Compassionate and caring volunteers are familiar with over 350 grief support services in 86 communities in our province. Also offers specialized grief and loss support for individuals who have lost loved ones to homicide or suicide. 8-week grief support groups are offered 3-4 times a year for suicide loss and once per year for homicide loss - depending on funding and community need. There are fees for the support groups, but subsidies are available. We also offer drop-in peer support groups for Homicide Loss (in person in Surrey) and Pet Loss (online). Training opportunities for professionals on various topics including sudden and traumatic loss offered periodically through the Traumatic Loss Support Group Facilitator Training program. There are fees for the trainings.
Lower Mainland Grief Recovery Society
Various Locations
Email: lmgr@lmgr.ca
604-696-1060
www.lmgr.ca
Grief Support Group Programs for those who have suffered the death of a significant person by helping them understand, cope and live with their loss. We help the grieving person move from pain to healing in a non-judgmental, compassionate and confidential environment. Grief Support Groups are offered six times a year in Downtown and Vancouver Westside (three times in each location).
Salvation
Army – Richmond Corps - Rotary Hospice House
6460 No. 4 Road, Richmond, BC V6Y 2S9
Email: RichmondHospice.Reception@salvationarmy.ca
250-384-0408
Office in Victoria with free, virtual services available for BC residents 1-877-520-3267
Family Caregivers of BC (FCBC) is a provincial, not-for-profit organization that
604-207-1212
richmondrotaryhospicesa.ca
A ten-bed palliative care facility which provides support services to people in the final stages of their terminal illnesses. Committed to providing excellence in healthcare, the Salvation Army Rotary Hospice House has combined the services previously offered by the Richmond Hospice Association to offer a compassionate, interdisciplinary, holistic approach in providing for the physical, emotional, spiritual, and social needs of their residents and their families, and the Richmond community. For more information, visit https://richmondrotaryhospicesa.ca/.
Areas of Expertise
Caregiving
providing
Lots
Nursing
post-hospitalization,
Companionship
Support
Driving to appointments, hospitals, labs, outings, grocery shopping, errands, travel assistance, etc.
Home Making
Ease
Vacuuming,
Seniors DIRECTORY
ALCOHOL AND DRUGS
Al-Anon Alateen Family Group, Area #81 (BC & Yukon)
222 - 3701 East Hastings Street, Burnaby, BC V5C 2H6
Email: afgcentraloffice@gmail.com
604-688-1716
www.bcyukon-al-anon.org
Al-Anon is a fellowship of relatives and friends of alcoholics who share their experience, strength, and hope in order to solve their common problems. Alateen is a fellowship of young Al-Anon members, usually teenagers, whose lives have been affected by someone else’s drinking. There are no dues for membership. Office hours are Monday, Wednesday, and Friday from 10:00am to 1:00pm. Call for more information. Mailing address: PO Box 28574 Willingdon Heights PO, Burnaby, BC V5C 6J4
Alcoholics Anonymous
(Greater Vancouver Area)
3457 Kingsway, Vancouver, BC V5R 5L5
Email: staff@vancouveraa.ca
604-434-3933 (24 Hours)
www.vancouveraa.ca
A fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking. Check the website at www.vancouveraa/meetings.ca for the most up-to-date meeting times.
Alcohol
and Drug Information and 604-660-9382
Referral Service (ADIRS)
Email: 211-help@uwbc.ca
1-800-663-1441
Provides free, confidential, multilingual information and referral regarding community resources for people in BC dealing with substance use and addiction issues. Resource navigators provide information about detox, counselling, treatment programs, recovery homes, and support groups. Also covers education and prevention resources, and other concerns such as harm reduction and fetal alcohol and drug effects. Telephone assistance is available 24/7, 365 days a year. Funded by Ministry of Health (MOH).
Cocaine Anonymous - BC Area
Various Locations
Email: pi@ca-bc.org
604-662-8500
1-866-662-8300
www.ca-bc.org
A fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their common problem and help others to recover from their addiction. The only requirement for membership is a desire to stop using cocaine and all other mind-altering substances. Uses the 12-Step Recovery Program. Meetings are held throughout the Lower Mainland. For the most up-to-date meeting times and locations, check website at: https://ca-bc. org/Meetings/.
Nar-Anon Family Groups
Various Locations
Email: BCNaranon@gmail.com
604-878-8844
www.naranonbc.com
Nar-Anon Family Groups are a worldwide fellowship for those affected by someone else’s addiction. As a Twelve-Step Program, they offer help by sharing their experience, strength, and hope. Everyone is welcome to Nar-Anon virtual and in-person meetings and support groups. Visit the website for the most updated meeting times and locations. Email BCNaranon@gmail.com for any inquiries.
Narcotics Anonymous
604-873-1018
PO Box 1695 Stn A, Vancouver, BC V6C 2P7 1-866-683-6819
www.vascna.ca
A nonprofit fellowship of men and women for whom drugs have become a major problem. Provides a recovery process and peer support network. Recovering addicts meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. There is only one requirement for membership, the desire to stop using. Call the helpline or visit the website for meeting times and locations.
OTHER GROUPS AND SERVICES
Gambling Support BC
PO Box 9311 Stn Prov Govt, Victoria, BC V8W 9N1
250-387-5311
1-888-795-6111
Email: gambling.support@gov.bc.ca gamblingsupportbc.ca Government program that provides resources to increase awareness of gambling harms, as well as specialized services for British Columbians across the province who are struggling with negative effects from gambling products. Gambling outreach support workers are available to provide short-term individual assistance for those looking for practical support to minimize harms from gambling. GSBC also offers individual counselling, support groups and intensive group treatment for limited terms for people struggling with gambling or those who are experiencing negative consequences of gambling from someone close to them.
Indigenous specific gambling support services and counselling are available to those who request them. Referrals can be made via the online form or by calling the gambling support line (available 24/7) at 1-888-795-6111. All services provided are free of charge.
Co-dependents Anonymous (CoDA)
Various Locations
Email: info@codacanada.ca
604-239-1042
www.codacanada.ca
A twelve-step fellowship for people whose common purpose is to build healthy relationships. Please visit the website for the schedule of meetings and the free materials to help both individuals and meetings. Meetings are held both in-person and online, use the Meeting Finder to find one near you! For more information, please send an email to the contact person on the individual meeting listing or to info@codacanada.ca
Disability Alliance BC
1450 - 605 Robson Street, Vancouver, BC V6B 5J3
604-872-1278
Email: feedback@dabc.ca disabilityalliancebc.org
A non-profit organization that represents people of all disabilities and champions disability issues through direct services, community partnerships, advocacy, research, and publications. Supports people with all disabilities to live with dignity, independence, and as equal and full participants in society.
Advocacy Access Program
Email: advocacy@dabc.ca
604-872-1278 1-800-663-1278
Assists people with disabilities to apply for and appeal the denial of provincial and federal (CPPD) disability benefits, including income support and medical goods and services. Provides summary advice and information and referral assistance over the phone about disability related programs. Provides workshops for community advocates and clients.
For support: Pam M. 778-394-0400 | Doug D. 604-688-4276
A support group based on the Twelve-Step philosophy of Alcoholics Anonymous for people wanting to strengthen and maintain emotional health, including depression and/or anxiety. Publishes a Big Book that is available online at https://emotionsanonymous.org/ and may be available through Vancouver, Surrey, Langley, Fraser Valley and Burnaby Public Libraries. Meetings are held online using free software called PalTalk. When you download PalTalk you will be prompted to set up a user ID. Our meeting room is called “Emotions Anonymous Vancouver”; simply search for our name to follow the group. Meetings are held online Thursdays at 7:30pm and Saturdays at 11:00am. The meeting room via PalTalk will open 5 - 10 minutes before the meeting starts. This is a voice and chat meeting and no video cameras are used. All chat conversations are removed when the meeting is closed. Preregistration is not required.
Seniors DIRECTORY
Gambling Support Line BC
Email: 211-gamsup@uwbc.ca
1-888-795-6111
www.bcresponsiblegambling.ca
Provides free, confidential, multilingual information about free gambling support and treatment services for individuals in BC struggling with their own or another’s gambling. Resource navigators provide referrals to free counselling services, prevention and education services, self-exclusion, debt management services, and self-help resources. Assistance by phone and text is available 24/7, 365 days a year. A service of Gambling Support BC that exists to help reduce or prevent the harmful impacts of excessive or uncontrolled gambling; funded by Ministry of Attorney General (MAG).
Japanese Community Volunteers Association (Tonari Gumi)
101 - 42 West 8th Avenue, Vancouver, BC V5Y 1M7
Email: info@tonarigumi.ca
604-687-2172
www.tonarigumi.ca
Tonari Gumi has been providing support for the Japanese Canadian community based in Metro Vancouver since 1974. It aims to extend a helping hand to Japanese Canadian seniors and other generations so that they can lead more independent, healthy and enjoyable lives. Tonari Gumi is here to provide a supportive safe space for Japanese Canadians as well as a range of support services and recreational programs.
Telephone Buddies
Email: services@tonarigumi.ca
604-687-2172 ext. 202
Trained volunteers call older adults living at home for check-in and friendly chats.
Jewish Family Services
320 - 2285 Clark Drive , Vancouver, BC V5N 3G9
Email: info@jfsvancouver.ca
604-257-5151 ext. 0
www.jfsvancouver.ca
Guided by Jewish values exemplified by Tikkun Olam (repairing the world), their mission is to provide essential supports fostering the social, physical and emotional wellness of individuals and families most in need. For more information, visit www.jfsvancouver.ca.
Counselling & Mental Health
604-558-5719
JFS’s Counselling and Wellness programs provide therapy services to adults, seniors, couples, and families. We have an experienced team of therapists who have been trained in a variety of therapeutic disciplines such as family systems therapy, couples counselling, individual psycho-therapy, brief or solution-focused therapy. We offer individual, couples and family therapy. Additionally, our intern therapy program provides counselling services at low cost with counselling psychology interns completing their graduate degree. Interns are supervised by senior clinicians and their universities. It is a cost-effective choice. Visit https:// www.jfsvancouver.ca/services/counselling/ for more details.
Seniors Services
604-558-5719
JFS Seniors Services works with seniors and their families to help navigate the aging journey. Their goal is to work with seniors in a variety of ways to help them remain safe and secure in their own homes for as long as possible. Services include: Care Management, Home Support, Better at Home, Holocaust Survivors and Senior Outreach. Check website at https://www. jfsvancouver.ca/services/seniors/ for more details.
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Kehila Society of Richmond
604-241-9270
Email: Kehila@uniserve.com www.kehilasociety.org
The Kehila Society of Richmond, since 1999, has been successfully bringing together Richmond Jewish families, individuals, community members, businesses, health and social service agencies as well as community resources. Focusing on strategic planning with partner and constituent agencies to foster and create satellite and outreach programs and services within the Richmond Jewish community, we have been able to offer a wide range of support and opportunities to Jewish children, youth, adults, seniors and families within the City of Richmond, in an all-inclusive manner. For more programming or community information please call 604-241-9270 or check out our website at www.kehilasociety.org.
Military Family Services
- Family Information Line
Various Locations
1-800-866-4546
cfmws.ca/support-services/family-information-line Serves Canadian Armed Forces members, Veterans, and their familiesimmediate and extended. Family Information Line’s team of trained counsellors understands the military lifestyle and is here to help you find answers to the questions that come up as a result of your military life. Available to take calls 24/7 – you can count on this line to be a reliable source of support whenever you need it most.
National
Association of Federal Retirees
- Vancouver Branch
4445 Norfolk Street, Burnaby, BC V5G 0A7
604-681-4742
Email: fsnavan08@shaw.ca www.federalretirees.ca
An organization of retired members of the Federal Public Service, the RCMP, the Canadian Armed Forces and Federal Judges and their spouses formed for the purpose of providing a voice to the Federal Government on issues of concern. Office hours are normally 10:00am to 2:00pm, Monday to Friday, excluding holidays.
A not-for-profit, multi-service, community-based organization. Offers a variety of specialized information, resources, projects, and activities that assist people with disabilities to achieve greater control over the decisions that affect their lives and to achieve the goal of living more independently. All services are free or for nominal fee.
Accessible
Parking Permit for Persons with Disabilities
Email: parkingpermit@rcdrichmond.org
The RCD is an authorized issuer of parking permits for individuals with disabilities to use accessible parking spots, with a processing fee.
Information & Networking for Disability Support
Email: jhun@rcdrichmond.org
Provides information to participants and the general public about services, programs, products, and support pertaining to disability issues. Also offers information events such as open forums, fairs, and training workshops. Services are available at no cost to community members.
Peer Support & Social Interaction
Email: tom@rcdrichmond.org
Provides a forum for participants to exchange ideas, experiences, and concerns in a comfortable atmosphere to create solutions that will overcome barriers in their personal lives, as well as foster socialization skills. Activities include recreational and social events. Some virtual events available.
Supports for Independent Living
Email: louise@rcdrichmond.org
Provides information and resources to explore educational, career, volunteer or community involvement opportunities; one-on-one assistance to find your path in career and community participation planning.
Richmond Chinese Prostate Cancer Support Group
Email: dleung2000@gmail.com
604-836-6423
One of over 60 Prostate Cancer Support Groups in Canada, the Richmond Chinese Prostate Cancer Support Group is focused on providing help to Chinesespeaking men, but everyone is welcome. Their support group meets on the second Thursday of every month from 6:30 to 8:30pm at the Seniors Centre at Minoru Centre for Active Living. Join them for the professional presentation and to talk to other men and family members who have been dealing with prostate cancer for weeks, months or even years. They speak Mandarin, Cantonese, and English. For more information, please visit www.ChineseProstate.com.
Richmond Mental Health Consumer & Friends Society (RCFC)
210 - 7671 Alderbridge Way, Richmond, BC V6X 1Z9
Email: cory.tymich@vch.ca
604-675-3977
www.vch.ca/RCFC
The Richmond Mental Health Consumer and Friends’ Society (RCFC) supports a strong and connected mental health peer community by providing Peer Support, Therapeutic Recreation, and opportunities for growth and development to Richmond based mental health consumers. Funded by Vancouver Coastal Health (VCH), the SMART Grant, and the City of Richmond. Participants must be 19 years of age or older and a referral from a mental health professional is required for most programs and services.
Peer Support Social Group (PSSG)
Email: waiicy.chan@vch.ca
604-675-3977 ext. 5
The PSSG, offered in Cantonese and Mandarin, provides positive opportunities to learn new things, acquire skills, socialize, and build relationships. For more information, call 604-675-3977 ext. 5, to speak to Icy the PSSG Coordinator. Peer Support Program 604-675-3977 ext. 3
Email: jennifer.campillo@vch.ca
The PSP provides one-to-one support to people recovering from a mental illness. Goals are set and attained in a 6-month period. Offered in Cantonese and Mandarin. For more information, call 604-675-3977 ext. 3, to speak to Jennifer the Peer Support Coordinator.
Therapeutic Recreation Program 604-675-3977 ext. 4
Email: cory.tymich@vch.ca
The TRP promotes wellness by providing therapeutic learning and social opportunities in a supportive recreational setting. For more information, call 604-675-3977 ext. 4, to leave a message for the Therapeutic Recreation Program.
Email: info@rcrg.org www.rcrg.org Richmond Cares, Richmond Gives (RCRG) is a hub for volunteering and giving. It’s also a direct service provider, operating a variety of programs designed to enhance community life.
Richmond Better at Home - Friendly Visiting
Volunteer visitors help ensure that seniors living alone don’t have to feel alone. Whether a client wants to watch a movie, play a game, or simply have a conversation, the visitor will be there to offer a listening ear and a friendly face. This is a free service offered in a variety of languages depending on the availability of volunteers.
Seniors Community Support Services
- Richmond Senior Peer Counselling
Trained senior volunteers offer one-on-one counselling to guide and support their peers through difficult situations such as new living arrangements, relationship concerns, reduced income, bereavement, anxiety, or depression. Sessions take place at the office, the client’s home, or other locations. Referrals are accepted from individuals or health care providers, and are screened for appropriateness for the service. Clients are seen for up to 6 months, after which time referrals may be made to other services. This service is offered in a variety of languages depending on the availability of volunteers.
We A re Here to Help
We are here to help you navigate through the various federal depar tments, programs, and ser vices. We can assist you with:
Provides a supportive environment in which all women are supported and encouraged to achieve their full potential. Offers classes, workshops, one-toone support, referrals, field trips and more. All activities are offered to build connection, improve skills, and empower women to have their best quality of life. Responsive to the needs of women in the community and in the past year have offered English language classes, a career empowerment series, yoga and walk groups, mindfulness-based stress reduction, a weekly food support program and more.
For more information, contact RWRC Monday to Thursday, 9:30am to 5:00pm. Check their Instagram @richmondrwrc or contact the office for updated information on current workshops and classes.
A charitable, non-profit society that provides information, advocacy, emotional support, and referrals to older adults across BC who are dealing with issues affecting their well-being or rights. Seniors First BC also provides assistance and support to third parties concerned about an older adult who is dealing with abuse or mistreatment. Services are provided through the Seniors Abuse and Information Line (SAIL), Victim Services Program, Legal Programs, and Public Education and Outreach Program. Contact them at info@seniorsfirstbc.ca for general inquiries, and outreach@ seniorsfirstbc.ca for media, outreach, or learning events.
Public Education and Outreach
Offers free training and learning events to raise awareness about important issues affecting BC’s older adults and strategies and resources to protect their rights. Learning events are delivered to the public or by request from organizations. Organizations can request a learning event via online request form: https://seniorsfirstbc.ca/programs/public-education-and-outreach/. Funded by the Province of BC, Community Gaming Grant.
Legal Programs
(Elder Law Clinic, Advanced Planning Clinics, and Legal Advocacy Program)
Provides free legal assistance to eligible older adults on a wide range of legal matters, including residential tenancy/housing, debt, pensions and benefit, Wills, Powers Of Attorney, Representation Agreements, and adult guardianship. Funded by the Law Foundation of BC. Seniors First BC does not assist in all areas of law. To access our legal programs, please contact our Seniors Abuse and Information Line at 604-437-1940 or toll-free 1-866-4371940 to speak to a trained intake worker.
Seniors Abuse and Information Line 604-437-1940 (SAIL) 1-866-437-1940
A province-wide, confidential telephone line that provides a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated; to speak to a trained intake worker about issues that affect their well-being; or to learn about Seniors First BC’s programs and services. Intake workers who answer SAIL are trained to identify the needs and barriers of older adults and provide referrals to appropriate community resources. Hours are 8:00am to 8:00pm on weekdays, except statutory holidays. Language interpretation is available. Victim Services Program
Provides telephone-based, province-wide support to older adults aged 50+ who have experienced crime and/or abuse. In some cases, services are also provided to affected parties (of any age), who have a close relationship with the (50+) older adult they are assisting and witnessed the abuse or neglect. Funded by the Province of BC, Ministry of Public Safety and Solicitor General, Victim Services and Crime Prevention Division. Access to the Victim Services program is through the Seniors Abuse and Information Line at 604-437-1940 or toll-free 1-866-437-1940.
QMUNITY
- BC’s Queer Resource Centre 604-684-5307 1170 Bute Street, Vancouver, BC V6E 1Z6
Email: reception@qmunity.ca
www.qmunity.ca
QMUNITY, BC’s queer, trans, and Two-Spirit Resource Centre improves the lives of the LGBTQ2S+ community and provides safe space for them, and serves as a catalyzer for community initiatives and collective strength. Provides support through its youth, seniors & older adults, counselling, informational & referrals programming and services, and helps connect folks through volunteer opportunities and peer support groups. QMUNITY also provides education services and queer competency trainings to help individuals, families, businesses, schools, and service providers to identify and avoid discriminatory behaviours and to explore the complexity, fluidity, and potential of sexual & gender diversity through publications, multimedia materials, one-on-one consultations, and interactive workshops.
LEGAL SERVICES
Access Pro Bono 604-482-3195 (Administration Line) 604-878-7400 (Client Line)
Email: appointments@accessprobono.ca www.accessprobono.ca All services are provided free of charge by volunteer lawyers. Aims to provide quality pro bono legal assistance to those who cannot afford a lawyer or obtain Legal Aid through pro bono clinics throughout BC. Provides 30-minute appointments for legal advice. All appointments must be made in advance, drop-in service is not available. Appointments are mainly by telephone or video conference. To book an appointment call our client line at 604-878-7400 or fill out our online triage form.
HE ROES,NOT JUST CA REGIVE RS
Seniors
Lawyer
Referral Servic
Email: lawyerreferral@accessprobono.ca
604-687-3221
This service is designed to assist the general public in finding the appropriate lawyer. The lawyer will provide up to a 15-minute consultation for free. If you’d like further help from your lawyer, you can retain them at an agreeable rate of charge. There’s no obligation for either party to continue after the free 15-minute consultation. This interview is to find out whether the caller has a legal problem. If both parties agree to proceed with services, then they may do so at the lawyer’s regular fee. Hours of operation are Monday to Friday, 8:30am to 4:30pm. Visit www.lrsbc.org or www.accessprobono.ca/lawyerreferral-service for more information.
CHIMO Community Services
120 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: chimo@chimoservices.com
604-279-7077
www.chimoservices.com
A non-profit organization specializing in community development and social services. Chimo provides assistance to individuals and families of all cultural backgrounds in areas such as crisis intervention, counselling, settlement, housing, legal advocacy and taxes. Also provides community education to secondary school students through a variety of workshops and youth programs. All services are free and confidential.
Community Legal Assistance Society
Community Law Program
604-673-3112
Provides legal assistance to low-income people across British Columbia. Focuses on legal issues in the areas of housing security, income security, human rights, dignified access to critical health care and freedom from poverty-based discrimination. Offers a variety of legal services, including summary legal advice to outline your options and point you in the right direction, guidance to help you represent yourself, and full representation.
Disability Alliance BC
1450 - 605 Robson Street, Vancouver, BC V6B 5J3
604-872-1278
Email: feedback@dabc.ca disabilityalliancebc.org
A non-profit organization that represents people of all disabilities and champions disability issues through direct services, community partnerships, advocacy, research, and publications. Supports people with all disabilities to live with dignity, independence, and as equal and full participants in society.
Disability Law Clinic
Email: lawclinic@dabc.ca 1-800-663-1278
604-872-1278
Provides free information, legal advice, and full representation to people with disabilities about disability-related issues, including human rights and discrimination, disability benefits, long term disability, etc.
604-685-3425 (CLAS)
300 - 1140 West Pender Street, Vancouver, BC V6E 4G1
Email: contact@clasbc.net
1-888-685-6222
www.clasbc.net
Provides free legal assistance for low-income people in BC. Services include information, referral, summary advice, and full representation. Practice areas include human rights cases before the Human Rights Tribunal, and representation of people detained under the Mental Health Act or subject to the mental disorder provisions of the Criminal Code. Also reviews final decisions by administrative bodies in the areas of workers’ rights, income security, housing, mental health and human rights; includes the Residential Tenancy Branch, Employment and Assistance Appeal Tribunal, Employment Standards Branch, Workers’ Compensation Appeal Tribunal, and the Social Security Tribunal. Also does systemic advocacy about related legal issues.
BC Human Rights Clinic
604-622-1100
Provides free legal services to people who need help with a provincial human rights complaint. Also provides education and workshops to help people understand their rights and responsibilities under BC’s Human Rights Code. The Clinic’s Inquiry Line provides basic information to callers every weekday from 8:30am to 4:00pm. The Short Service Clinic offers half-hour appointments with a lawyer or advocate on Mondays and Wednesdays; information on booking an appointment is available online. Legal Services may include summary advice, one to two hours of legal assistance, or legal representation; more information, eligibility details, and an application form are available online.
Includesdrop-in activities: fitness centre, courts and more Complimentaryparking -Upto4 Hours as Available
Law Students’ Legal Advice Program
- Greater Vancouver
604-822-5791
www.lslap.bc.ca
Offers free legal advice and representation to low-income individuals. Operates both in-person and virtual legal advice clinics across the Lower Mainland. Fill out the online form at www.lslap.bc.ca to request an appointment, and LSLAP intake coordinators will call you back. You can also request an appointment at one of LSLAP’s clinics by leaving a voice message at 604-822-5791. Please include the following information in your message: your most important legal issue, approximate yearly household income, and whether you own any real property (in Canada or abroad). LSLAP will promptly return your call to schedule your appointment.
Free Legal Advice Clinic
Clinics throughout the Lower Mainland, including Richmond, are run by law students, assisted by supervising lawyers. Provides a range of services from summary advice to full representation on a case-by-case basis on various areas of the law including criminal law, bylaw offences, traffic tickets, ICBC driving prohibitions, Civil Resolution, Small Claims, Employment Standards, Residential Tenancy, WorkSafe BC, Consumer Protection, Employment Insurance, CPP and Old-Age Pension, Animal Law Matters, Wills and Estates, and Immigration and Refugee Matters. Initial 30-minute intakes can be conducted over the phone. Please note that LSLAP does not provide legal advice during intakes, and the typical turnaround time for receiving legal assistance is 2-3 weeks. To book an appointment, please submit an online intake request form at www.lslap.bc.ca, leave a voice message at 604-8225791, or find a walk-in clinic. For clients who need a Mandarin/Cantonesespeaker, can call (604) 684-1628 to book an appointment with the Chinatown Clinic through S.U.C.C.E.S.S..
Seniors
LSLAP Manual
A detailed, practical guide to many areas of law, with a new edition published annually. You can access the full manual in pdf form at https://www.lslap. bc.ca/manual.html, or call or fax to order a paper copy.
Provides legal aid for people in BC who cannot afford a lawyer and are eligible for legal aid. Clients must still provide proof of income, via email or fax (604370-2414). As of 15 June 2023, the office at the courthouse will be number 123. As of 01 September 2023, Marie (Marie.richmond@legalaid.bc.ca) will be at the courthouse on Tuesdays and Thursdays from 9:00am to 12:00pm, and take applications over the phone on Monday, Wednesday, and Friday.
MyLawBC
400 - 510 Burrard Street, Vancouver, BC V6Y 3T8
604-601-6000
An interactive website that helps people deal with everyday legal issues, ranging from family breakdown and family violence to preparing wills and powers of attorney. Empowers people to take action on their own and connects them to services. Helps users identify their legal issues through a series of questions and answers and provides personalized action plans. For further information, visit legalaid.bc.ca.
People’s Law School
1433 - 1130 West Pender Street, Vancouver, BC V6E 4A4
People’s Law School is a non-profit society in British Columbia, dedicated to making the law accessible to everyone. We provide free education and information to help people effectively deal with the legal problems of daily life.
Public Guardian and Trustee of British Columbia
700 - 808 West Hastings Street, Vancouver, BC V6C 3L3
604-660-4444
Email: mail@trustee.bc.ca www.trustee.bc.ca
The Public Guardian and Trustee (PGT) of British Columbia is a corporation sole established under the Public Guardian and Trustee Act with a unique statutory role to help people in B.C. who may be incapable, or are under the age of 19, or who are deceased.
Estate and Personal Trust Services
Email: estates@trustee.bc.ca
604-660-4444
The Public Guardian and Trustee (PGT) administers the estates of deceased and missing persons in B.C. when there is no one else willing or able to do so. The PGT may be named as executor in a will or act as trustee for a trust created by will, court order or inter-vivos settlement.
Services to Adults
Email: sta@trustee.bc.ca
604-660-4444
The Public Guardian and Trustee (PGT) provides a range of services to adults who may need help managing their personal, legal and financial affairs and do not have other decision makers available to help them. Services areas include: Responding to referrals regarding adults who may need assistance with managing their financial legal or personal care matters; acting as or authorizing others to act as substitute decision maker to consent to health care decisions and/or care facility admission decisions on behalf of an adult who cannot provide informed consent; acting as committee of estate for adults who need help with managing their financial and legal affairs; and monitoring and reviewing the activities of private committees and investigating concerns as required.
Nidus Personal Planning Resource Centre and Registry
2391 Crescent Way, Abbotsford, BC V2S 3M1
Email: info@nidus.ca
604-408-7414
www.nidus.ca
Operates an online resource centre for personal planning and a registry for planning documents. Provides public legal education on personal planning and related matters, training for volunteers and groups, problem solving and coaching in support of best practices for attorneys, representatives and monitors, and policy consultation for third parties. See website for personal planning information which covers all areas of your life: health care, personal care, legal affairs and financial affairs, to learn about Representation Agreements, Enduring Powers of Attorney, Advance Directives, Medical Assistance in Dying and other planning information, and to find free forms for Representation Agreements. Use the Personal Planning Registry to be prepared for a health crisis or a disaster. Email registry@nidus.ca for registry-specific issues.
Royal Canadian Mounted Police (RCMP)
- Richmond Detachment
11411 No. 5 Road, Richmond, BC V7A 4E8
604-278-1212
www.richmond.ca/services/public-safety/police.htm
Dedicated to making the city and community safer. Provides all policing services for the City of Richmond, including emergency calls, crime reports, various crime prevention programs, personal and home safety promotion, and all federal and provincial statute enforcement.
Front Counter hours of operation are Monday to Friday: 8:00am to 7:00pm. Weekends and Statutory Holidays: 8:00am to 5:00 pm.
Provides crime victims, witnesses and their families, and those who are experiencing trauma with professional, supportive, and timely assistance to lessen the impact of crime and trauma.
INFORMATION SERVICES
Better Business Bureau of Mainland BC 604-682-2711 1-888-803-1222
500 - 1190 Melville Street, Vancouver, BC V6E 3W1
Email: contactus@mbc.bbb.org www.bbb.org
Better Business Bureau (BBB) serving Mainland BC is a non-profit organization focused on helping consumers find and recommend businesses and brands they can trust. BBB is a leader in consumer support services including complaints, customer reviews, advertising reviews and education. They are growing with 4,400+ Accredited Businesses and over 2.4 million instances of services to consumers every year. For more information, visit www.bbb.org.
Government of Canada Telephone
General Enquiries Services
Various Locations
1-800-622-6232
TTY: 1-800-926-9105
1 800 O-Canada (1-800-622-6232) provides a single point of contact for all Canadians to access quick, up-to-date government information over the phone. Bilingual information officers answer questions and direct callers to experts in different government departments. Telephone service hours are Monday to Friday, 8:00am to 5:00pm, your local time. The office is closed on statutory holidays.
Japanese Community Volunteers Association (Tonari Gumi)
101 - 42 West 8th Avenue, Vancouver, BC V5Y 1M7
Email: info@tonarigumi.ca
604-687-2172
www.tonarigumi.ca
Tonari Gumi has been providing support for the Japanese Canadian community based in Metro Vancouver since 1974. It aims to extend a helping hand to Japanese Canadian seniors and other generations so that they can lead more independent, healthy and enjoyable lives. Tonari Gumi is here to provide a supportive safe space for Japanese Canadians as well as a range of support services and recreational programs.
Jewish Family Services
– Senior Services
604-558-5719 (Care Line)
320 - 2285 Clark Drive, Vancouver, BC V5N 3G9
Email: info@jfsvancouver.ca
604-257-5151 (Office)
www.jfsvancouver.ca
JFS Seniors Services works with seniors and their families to help navigate the aging journey. Their goal is to work with seniors in a variety of ways to help them remain safe and secure in their own homes for as long as possible. Services include: Care Management, Home Support, Better at Home, Holocaust Survivors and Senior Outreach. Check website at https://www.jfsvancouver.ca/services/seniors/ for more details.
Richmond Cares, Richmond Gives (RCRG)
190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@rcrg.org
604-279-7020
www.rcrg.org
Richmond Cares, Richmond Gives (RCRG) is a hub for volunteering and giving. It’s also a direct service provider, operating a variety of programs designed to enhance community life.
Information & Referral Services
Provides community information & referral services. Offers brochures, pamphlets, maps, guides and many government forms at the Richmond Cares, Richmond Gives office in the Richmond Caring Place. Maintains the Richmond Community Services Directory, available online at rcrg.org.
Seniors Community Support Services
- Seniors Community Connections
Trained volunteers provide free information & referral regarding community services for seniors aged 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, Shelter Aid For Elderly Renters, and more. Service is offered in a variety of languages depending on the availability of volunteers. In addition, the Seniors Information Line can answer questions about benefits and entitlements. To make an appointment with a volunteer information & referral counsellor, or to contact the Seniors Information Line, call 604-279-7020, 9:00am to 5:00pm, Monday-Friday. Appointments are available at the Richmond Cares, Richmond Gives office (Caring Place, 1907000 Minoru Blvd). To make an appointment, you must first contact the RCRG office. The Richmond Seniors Directory provides community information. Printed copies are available annually throughout the city or directly through RCRG, while a digital version can be read online at rcrg.org/seniors.
Social Prescribing
Email: communityconnector@rcrg.org
604-242-7444
Social Prescribing helps older adults explore community services and activities that can improve their health, well-being, and independence. By listening to and understanding the older adult’s situation, the Social Prescribing Community Connector can help find the right supports. Our Social Prescribing Service is available to older adults aged 60+ who are living in Richmond. Exceptions may be made for clients as young as 55 who have a chronic health condition.
Richmond Multicultural Community Services
210 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@rmcs.bc.ca
604-279-7160
www.rmcs.bc.ca
Provides leadership in helping the community to achieve inter-cultural harmony. Provides services to immigrant and refugee communities in Richmond. Plays an important role in the settlement, education, and integration of immigrants. Strives to welcome newcomers by assisting with their settlement needs such as language development, job search skills, and networking skills within the community. Hosts a range of programs, training sessions, and community events to facilitate and promote multiculturalism, diversity, and inclusiveness in Richmond.
Provides a supportive environment in which all women are supported and encouraged to achieve their full potential. Offers classes, workshops, one-toone support, referrals, field trips and more. All activities are offered to build connection, improve skills, and empower women to have their best quality of life. Responsive to the needs of women in the community and in the past year have offered English language classes, a career empowerment series, yoga and walk groups, mindfulness-based stress reduction, a weekly food support program and more.
For more information, contact RWRC Monday to Thursday, 9:30am to 5:00pm. Check their Instagram @richmondrwrc or contact the office for updated information on current workshops and classes.
Service BC provides front-line support for many of the hundreds of programs and services that the provincial government offers to residents, businesses and visitors. The Service BC Contact Centre can help you find what you need, and representatives are available Monday through Friday, 7:30am to 5:00pm (Pacific Time), except Statutory Holidays. Hornby Street office, in person hours: Monday to Friday 9:00am to 4:30pm, except Statutory Holidays; Closed daily from 10:00 to 10:15am, 12:00 to 1:00pm, 3:00 to 3:15pm. Appointments not available for this location. In-person: Find the nearest Service BC location that offers the service you need and book an appointment at appointments.servicebc.gov.bc.ca/appointment, or by visiting their website at ServiceBC.gov.bc.ca. Services may vary between offices.
United Way BC Helpline Services
Various Locations
604-875-6431
2-1-1
Email: 211-help@uwbc.ca bc.211.ca
Provides a wide range of information and referral services in BC through 211 British Columbia, as well as the Alcohol and Drug Information and Referral Services, Gambling Support BC, Racist Incident Helpline, Shelter and Street Help Line, VictimLink BC, and Youth Against Violence helplines. Resource navigators provide free, confidential, multilingual live call, text, webchat, and online service 24/7, 365 days a year, strengthening vital connections by referring people in need to resources in their local communities. Free, self-serve, online Resource Directory can be accessed at bc.211.ca. Also operates the 211 Yukon and 211 Saskatchewan services. Enables policy development and program planning by analyzing caller and resource data and providing insights to decision-makers about community needs. Accredited by Inform USA.
Seniors
RECREATION AND LEISURE
City of Richmond Community Centres
www.richmond.ca/parks-recreation/centres.htm
Richmond has eight community centres, some of which have seniors’ coordinators and offer special programs for seniors. A variety of classes and programs are available. Program details are available on the City of Richmond’s website at www.richmond.ca.
Cambie Community Centre
12800 Cambie Road, Richmond, BC V6V 0A9
Email: cambie@richmond.ca
604-238-8399
www.richmond.ca/parks-recreation/centres/cambie Has access to three gymnasiums, fitness centre, dance/group fitness studio, games room and meeting rooms. Offers a wide variety of recreational and sports programs – program guides are available online. The entrance to the Centre is located on the north side of Cambie Secondary School, adjacent to King George Community Park. Check website at www.richmond.ca/culture/ social/accessibility/subsidies.htm for access and fee subsidies.
City Centre Community Centre
105 - 5900 Minoru Boulevard, Richmond, BC V6X 0L9
Email: citycentre@richmond.ca
604-204-8588
Provides inclusive, social, cultural and recreational events, programs and services to build healthy individuals, families and community. Provides over 28,000 square feet of community space and features a wide variety of registered and drop-in programs for Preschool, Children, Youth, Adults, and Older Adults (55+). Our programs are managed and offered out of multiple satellite locations, including Lang Centre, Anderson Elementary, General Currie Elementary, MacNeill Secondary, Richmond Secondary, and Brighouse Park.
Attached to the Hamilton Elementary School. Facilities include a kitchen, three multipurpose rooms, one meeting room and a fitness centre. Shares gym use with the Hamilton Elementary School. Offers programs for tots, children, youth, and adults of all ages.
Offers a variety of programs for children, youth, and adults of all ages. Facilities include a community hall and playground. Also makes use of nearby tennis courts, the Sea Island School gym, and the facilities of Burkeville Park. A multi-purpose room and community hall are also on site. Youth can find out about events and activities in the community by calling the Youth Hotline at 604-276-7040. For volunteer opportunities, contact our Recreation Leader at seaisland@richmond.ca or call 604-238-8000.
Located on Williams between Garden City and No. 3 Road. Offers a range of facilities and programs for people of all ages. Facilities include a gymnasium, aerobics room, fitness centre, family games room, multipurpose rooms, and halls for rentals. The South Arm Community Police Station is located on-site.
Facilities include a gymnasium, three indoor tennis courts, a squash court, a fitness centre, the Japanese Canadian Cultural Centre, a martial arts facility, and a branch of the Richmond Public Library. A wide variety of programs are offered for people of all ages. Also has an active teen group, a seniors group, and a pre-school. The park includes two outdoor tennis courts and a practice wall, a lacrosse box, two softball diamonds, a fitness track, playground, picnic area, an outdoor pool.
The Thompson Community Centre and adjacent park is located where Granville meets Railway. Parking can be accessed off of Lynas Lane. Facilities include a multi-purpose room, activity room, banquet hall, a gymnasium, a fully equipped fitness room, mezzanine, two kitchens, and outside playgrounds. The park has soccer fields, baseball diamonds, basketball courts, tennis courts with lights, a roller hockey/lacrosse box with lights, and walking paths. A variety of programs are offered for peo ple of all ages.
West Richmond Community Centre
9180 No. 1 Road , Richmond, BC V7E 6L5
Email: westrich@richmond.ca
604-238-8400
www.richmond.ca/parks-recreation/centres/wrichmond.htm Brings together the diverse neighborhood of West Richmond through childcare programs, special events, fitness programs, youth opportunities, and adult and seniors activities. The West Richmond Community Centre is connected to Hugh Boyd Secondary School and is located south of Francis Road on No. 1 Road. A wide variety of programs are offered for people of all ages.
City of Richmond – Aquatic Services
14300 Entertainment Boulevard , Richmond, BC V3W 1K3
Email: aquatics@richmond.ca
604-448-5353
www.richmond.ca/aquatics Richmond has two indoor pool facilities operating year round, which offer public swimming, saunas, whirlpools and other services. There are also two outdoor seasonal pools. Call 604-276-4300 for public swim information. Programs and schedules are available on the City of Richmond’s website: www.richmond.ca.
Seniors DIRECTORY
Minoru Centre for Active Living
7191 Granville Avenue, Richmond, BC V6Y 1N9
604-233-6225
www.richmond.ca/aquatics | www.minorucentre.ca
Located in the centre of Minoru Park. The facility features include two 25-metre pools and one large leisure pool, a 1-metre diving board, rock wall, drop slide and double wide slide, two hot tubs, a cold plunge pool, two saunas, a steam room, large fitness centre with cardio equipment, and free weights with many fitness class options. Subsidies are accepted and can be processed through the registration call centre at 604-276-4300 Monday to Friday, 8:30am - 5:00pm.
South Arm Outdoor Pool
604-238-8035
10100 South Arm Place, Richmond, BC V7A 2E1 www.richmond.ca/parks-recreation/centres/outdoor.htm
A large heated free-form shaped outdoor family pool with two water slides, a large picnic area, and a wading pool for children. Located just off Garden City Road between No. 3 Road and No. 4 Road. Open only during the summer months (Jul 4-Sep 4). For public swim information, please call 604-2764300. Subsidies are accepted and can be processed through the registration call centre at 604-276-4300 Monday to Friday, 8:30am - 5:00pm.
Located in Steveston Park next to the Steveston Community Centre, the 25-metre outdoor pool is heated with a 3-metre slide and offers a shallow tot pool for youngsters. Call 604-238-8030 or see the website for public swim information and schedules. Open from Victoria Day weekend through to September 29th. Subsidies are accepted and can be processed through the registration call centre at 604-276-4300 Monday to Friday, 8:30am - 5:00pm.
Watermania
604-448-5353
14300 Entertainment Boulevard, Richmond, BC V6W 1K3
This facility is part of the Riverport Sports and Entertainment Complex located off of Highway 99 via exit 32, Steveston Highway East. Facility features include a 25/50 metre competition pool, 1- and 3-metre springboards, a 5-metre tower, a wave pool with interactive play structure and water features, two waterslides, two whirlpools, a steam room, sauna, fitness centre with cardio equipment and free weights, a sports therapy clinic, and birthday party/ meeting rooms. Subsidies are accepted and can be processed through the registration call centre at 604-276-4300 Monday to Friday, 8:30am - 5:00pm.
Ensures that everyone who lives, works or visits Richmond is able to participate in all aspects of community life. Works to identify and remove barriers to participation so the City’s built environment, programs, and services are open, accessible and appropriate for everyone; regardless of means or ability.
No or Low Cost Community Meals
and Food Programs
info@richmondfoodbank.org
604-276-4300
No or low cost community meals and food program locations as of May 2024, updated by the City of Richmond in collaboration with the Richmond Food Bank: https://www.richmond.ca/__shared/assets/ noorlowcostcommunitymealsandfoodprograms62706.pdf
Recreation Access Card
AccessCard@richmond.ca
604-247-4909
For Richmond residents living with a permanent disability that seriously impairs their daily living. Card holders receive a 50% discount for drop-in activities at City recreation facilities (some restrictions apply).
The Recreation Fee Subsidy Program (RFSP) supports Richmond residents of all ages who require financial support to be able to participate in the many registered and drop-in parks, recreation and cultural programs offered by the City of Richmond and Community Associations and Societies. Visit the website for information on program eligibility and how to apply.
City of Richmond Program Registration Line
Email: reghelp@richmond.ca
604-276-4300
www.richmond.ca/register Register online, by phone or in person at any community facility, where debit, cheque and cash are accepted. For a complete listing of courses including dates, times, and prices, visit the website and select the “Browse & Register” button. Also supports Registered Visits, with registration for the following week’s Registered Visits starting online and through the Call Centre at noon on the Tuesday one week prior. Contact the Registration Call Centre at 604-276-4300, open Monday to Friday, 8:30am - 5:00pm.
Richmond
Public Library
604-231-6413
Various Locations www.yourlibrary.ca
Borrow books, magazines, movies and audio books or download ebooks, digital magazines, stream movies and music. It’s all free with your library card. Take part in daily family storytimes or explore a wide variety of events and programs for all ages on topics ranging from literacy, health, finance and education to 3D printing and other digital technologies. Most programs are offered in English; some are offered in Mandarin or Cantonese. Enjoy free wireless internet and use of library computers for email, research, job seeking, connecting with others, and more. Printing, photocopying, and scanning services are available at all branches. Visit the library’s website for the most up-to-date information.
Cambie Branch
150 - 11590 Cambie Road, Richmond, BC V6X 3Z5
Steveston Branch
4111 Moncton Street, Richmond, BC V7E 3A8
Ironwood Branch
604-231-6462
604-231-6424
604-231-6468
8200 - 11688 Steveston Highway, Richmond, BC V7A 1N6
Brighouse Branch
604-231-6413 100 - 7700 Minoru Gate, Richmond, BC V6Y 1R8
Army, Navy & Air Force Veterans #284
105 - 11900 No. 1 Road, Richmond, BC V7E 1S9
604-284-2623
Email: anafclub284secretary@gmail.com anaf284.ca
A veterans group that provides social activities for its members, sponsors numerous community activities, and raises funds for various charities.
Urban Bounty
7611 Ash Street, Richmond, BC V6Y 2S2
Email: info@urbanbounty.ca
604-244-7377
www.urbanbounty.ca
Urban Bounty is a local registered charity in Richmond working to engage a resilient local food system through education, advocacy, and communitybuilding initiatives. Keep reading for more information on our programming and sign up for our newsletter here: www.urbanbounty.ca/connect-with-us
Community Gardens Program
Various Locations
Community gardens are shared green spaces maintained by community members to grow food, flowers, and other plants. In addition, they provide opportunities for people to meet their neighbours, share knowledge, and build social connectedness. In partnership with the City of Richmond, Urban Bounty looks after 15 garden sites across Richmond with over 730 members. Want to become a community gardener? Sign up for our waitlist: www.urbanbounty.ca/programs/welcome-to-the-community-gardens/ waitlistsignup
Seniors DIRECTORY
Fung Loy Kok Institute of Taoism™
588 East 15th Avenue, Vancouver, BC V5T 2R5
Email: vancouver@taoist.org
604-681-6609
1-888-TAI-CHI-1
www.taoist.org
Strength, flexibility, stillness. Develop a mind that is dynamic yet clear and calm and a spirit that is resilient yet light and peaceful. “Taoist Tai Chi®” practice is a moving meditation that reduces stress and helps you find joy. Physically it will make you energetic, balanced, strong and supple. Taoism teaches that health comes when the body, mind and spirit work together in harmony. “Taoist Tai Chi®” arts grew from this tradition and are a powerfully beneficial path of ultimate transformation.
Gateway Theatre
6500 Gilbert Road, Richmond, BC V7C 3V4
Email: info@gatewaytheatre.com
604-270-6500
www.gatewaytheatre.com
Incorporated in 1982, Gateway Theatre is a charitable, non-profit arts organization with the mission to enrich the quality of life in Richmond and surrounding communities by creating outstanding professional theatre and serving as a dynamic hub for the performing arts. At Gateway Theatre, they provide a platform for the whole community to contribute to, and benefit from, the performing arts. A place where you can learn from others, see yourself represented, and take pride in the rich cultural landscape that Richmond has to offer. To ensure our community can engage with the performing arts, we are continually working on creating access (physically, financially, etc.) to our spaces and events. We understand that access needs are different for different people, and that access needs can change over time, even from day to day. Learn more about accessibility at Gateway Theatre here: www.gatewaytheatre.com/access
Gateway Theatre Artistic Offerings
Email: boxoffice@gatewaytheatre.com
604-270-1812
Our vision is to produce a breadth of stories that tackle the ideas, values, and issues which reflect the diverse people of this city. Our aim is to bring people together through shared artistic experiences that encourage dialogue and an exchange of ideas. Through celebrating our community’s stories we instill a sense of pride and a greater curiosity for the city we live in. We are committed to nurturing the incredible local talent we have across the Lower Mainland – the cast, the crew, and the wider production teams – and providing them with more opportunities to create meaningful work they can be proud of. Visit www.gatewaytheatre.com to see what’s on. Pay-What-You-Will Performances: For select performances, you will have the ability to select a price point that works for you. 2 for 1 Performances: For select performances, we offer two tickets for the price of one. For more information please visit www.gatewaytheatre.com/access. If you’ve never been to Gateway Theatre before, we highly encourage you to come!
Jewish Family Services
320 - 2285 Clark Drive V5N 3G9
Email: info@jfsvancouver.ca
604-257-5151
www.jfsvancouver.ca
Guided by Jewish values exemplified by Tikkun Olam (repairing the world) their mission is to provide essential supports fostering the social, physical and emotional wellness of individuals and families most in need.
Richmond Arts Centre
180 - 7700 Minoru Gate, Richmond, BC V6Y 1R9
Email: artscentre@richmond.ca
604-247-8329
www.richmond.ca/artscentre
Located in the Richmond Cultural Centre, the Arts Centre offers a wide range of visual and performing arts classes. Classes are available for almost every age group and ability, from 6 months to adult. Visit website for details or to register for programs online.
Richmond Art Gallery Association
180 - 7700 Minoru Gate, Richmond, BC V6Y 1R9
Email: gallery@richmond.ca
604-247-8300
www.richmondartgallery.org
Features Canadian artworks that explore ideas relevant to the world today. Presents an innovative and diverse program of exhibitions, workshops, and lectures, as well as outreach programs that focus on contemporary art and art issues. Admission, talks and programs are free.
Artist Talks Art Events and Programs
The Gallery hosts various artist talks, workshops, performances and events both online and on-site throughout the year. Topics vary in relation to each exhibition. Visit the Gallery website for dates and details: www. richmondartgallery.org
Richmond Chinese Community Society
205 - 8271 Westminster Hwy, Richmond, BC V6X 1A7
604-270-7222
Email: info@rccs.ca www.rccs.ca
Promotes the spirit of community service amongst those with a Chinese ethnic background. Provides a variety of services and programs to the community, such as Tai Chi, English Corner Class, Drama Class, Senior Choir Group, Chinese Brush Painting and Calligraphy, and more. Services are available in Cantonese, Mandarin, and English. Also organizes annual special events such as Chinese New Year Celebrations, Community Dinner, Arts & Cultural Festival, Seniors Health Fair, Seniors Lunch Party, Mid-Autumn Festival, Children Drawing Contest, Annual Fundraising Dinner Gala, and more. Please visit the website for more information.
Richmond Community Concert Band
Email: gosmith@shaw.ca
www.richmondconcertband.ca
The band was formed in 1973 and sponsored for many years by what was then Legion Branch No. 5. Bob Mullett has been our conductor and music director since 1979. Effective September 2024 we will have a new conductor, Ms. Cheryl McHugh. When the Legion Branch closed, the sponsorship ceased so the band was incorporated as a non-profit society, the Richmond Community Band Society. The band promotes the development and performance of live music at the community level. Rehearses weekly and provides music at civic functions including the Salmon Festival Parade and the Remembrance Day Ceremony, at concerts at various public locations in the City of Richmond, and at seniors centres and residences. We operate and are best known as simply the Richmond Concert Band. Rehearsals are from 7:30pm to 9:30pm on Monday evenings. New members with more than just a basic or beginner’s skill level are welcome because we are not a “teaching” band.
Houses the City of Richmond Archives, Richmond Arts Centre, Richmond Art Gallery, and Richmond Museum. It is adjacent to the Brighouse branch of the Public Library. Offers free public events, such as concerts and lectures. Rooms are available for rental. Visit the website for a schedule of events.
Richmond Cultural Centre Annex
7660 Minoru Gate, Richmond, BC V6Y 1R9
604-247-8338
Extension of the Richmond Cultural Centre – houses the Richmond Arts Centre, Richmond Media Lab, program space for Richmond Museum and exhibition wall for the Richmond Art Gallery.
An active fishing club for seniors who are 40 years of age & older. Primary interest of members is fishing. This includes local day trips and extended trips to fishing destinations. Promotes fishing through formal presentations, hands on demos, sharing expertise and fishing tales. Developing friendships and fishing buddies is important to members. Club meets on the fourth Tuesday of every month (except December) from 10:00am to 12:00pm for presentations, socialization and club business, at the Japanese Canadian Cultural Centre. Following the meeting, some members go to lunch at local restaurants. Members pay own cost of all activities. For more information, contact Peggy Halliday at 604-9403967, John Wells at 604-279-5531, or Bert Williams at 604-857-0117.
Richmond Museum
7700 Minoru Gate, Richmond, BC V6Y 1R9
604-247-8300
Email: museum@richmond.ca www.richmondmuseum.ca
The Richmond Museum is a place to explore, reflect and discover the many stories of Richmond. The museum features school and public programs, and regularly changing exhibits that highlight diverse themes which reveal Richmond’s past and look to the future.
Richmond Nature Park Society
11851 Westminster Highway, Richmond, BC V6X 1B4
Email: nature@richmond.ca
604-238-6188
www.richmond.ca/naturepark
The Richmond Nature Park Society is a non-profit charitable organization dedicated to conservation and environmental education at the Richmond Nature Park. Offers programs and events for all ages throughout the year as well as curriculum-related programs for visiting school groups. Volunteer opportunities include conservation projects and involvement with programs and events. The Nature House is open daily from 9:00am to 5:00pm while the park is open from dawn until dusk. Over 86 hectares of park land provide an opportunity for a quiet stroll, exploration of the bog, a look at wildlife, or a visit to the Nature House. Admission to the Nature House and Nature Park is free. Programs change seasonally.
Royal Canadian Legion
- Richmond Branch #291
2353 - 13353 Commerce Parkway, Richmond, BC V6V 3A1
604-278-6423
Email: legion291@shaw.ca www.legion.ca
Raises funds for charities in Richmond. Acts as the host branch for the Richmond Poppy Fund, assisting Canadian and Commonwealth veterans and their families in times of need.
Senior Link Society
4060 Williams Road, Richmond, BC V7E 1J8
Email: info@seniorlink.ca
604-362-6664
seniorlink.ca
The Mission of Senior Link Society is to provide networking for senior citizens combining resources, continuing education, publications and events, with focus placed on empowering seniors to remain independent physically and mentally and embrace diversity within the community.
Steveston Tram
4011 Moncton Street, Richmond, BC V7E 3A8
The Steveston Tram museum features the beautifully restored Tram Car 1220 as its centrepiece. Visitors can climb about and imagine what it was like to travel on Richmond’s Interurban rail system. Enjoy interactive exhibits about early 20th century transportation, and the life of commuting workers and residents of Steveston in the early 1900s. Admission is free.
Steveston Japanese Canadian Cultural Centre
c/o 4255 Moncton Street, Richmond, BC V7E 3A8
604-238-8084
Since 1992, the Steveston Japanese Canadian Cultural Centre has been dedicated to the Japanese Canadian community who endured injustices during and after World War II. Activities: Displays, demonstrations, presentations and interactive activities on the culture and history of Steveston’s Japanese Canadian community.
Located in the heart of Steveston Village, the Steveston Museum building housed the area’s first bank, built in 1905. In 1979 it re-opened as the Steveston Museum and Post Office and continues offering exceptional postal services to locals and visitors. In 2010, the Japanese Fishermen’s Benevolent Society building was moved behind the Steveston Museum from its original location on No. 1 Road and Chatham Street. Today, visitors can discover the contributions made by the Japanese Canadian community to Steveston, through its exhibits. Enjoy Town Square Park next to the museum, a tranquil place landscaped with British and Japanese garden elements. Check website for opening hours and updates.
The
Seniors Centre at Minoru Centre for Active Living
7191 Granville Avenue, Richmond, BC V6Y 1N9
604-238-8450
Email: seniors@richmond.ca minorucentre.ca
The Seniors Centre located in Minoru Centre for Active Living is a fully accessible facility for seniors 55 years and older that offers active, healthy and social lifestyle opportunities. Users of all abilities can participate in a wide range of activities and programs including seasonal registered programs, out trips, special events, wellness clinics and support groups.
The Seniors Centre is two floors complete with a full service cafeteria, complimentary Wi-Fi, an arts studio, wood shop, billiards room, multipurpose rooms, and a fireside lounge. With an annual Facility Pass, participants can choose to join over 25 different weekly activity groups! The Facility Pass is available for individuals 55 years and older and to spouses under the age of 55 years. Complimentary Facility Passes are available to honour those 90 years and older.
Minoru Seniors Cafeteria
604-238-8450
This centrally located cafeteria, with its friendly staff and patrons, provides hot meals and snacks at affordable prices. The online menu can be found at https://www.minorucentre.ca/cafeteria. See website for daily menus.
Third Age Learning at Kwantlen (TALK)
8771 Lansdowne Road, Richmond, BC V6X 3V8
Email: TALK@kpu.ca
604-599-3077
www.kpu.ca/talk
TALK is celebrating 25 years of providing people over 50 with inexpensive, creative and stimulating learning activities, including non-credit courses, tours, special events, and Philosophers’ Corners, all planned and run by volunteers. Events are held at Richmond, Surrey, Cloverdale and Langley KPU campuses and also online. Course presenters are drawn from current or retired KPU instructors, other postsecondary institutions, and community members with special expertise.
West Richmond Pitch and Putt Golf Course
9751 Pendleton Road, Richmond, BC V7E 4M1
604-204-7888
www.richmond.ca/parks-recreation/parks/golf.htm
A nine-hole course located in Hugh Boyd Community Park and operated by the City of Richmond. Open daily from 12:00pm - 8:00pm Monday to Friday, 9:00am - 8:00pm on weekends and statutory holidays. Course hours are subject to change depending on weather and course conditions. To confirm if the golf course is open and to check the current final tee off time for the day, call the Club House at 604-204-7888. Children under 12 years old must be accompanied by an adult. Club rentals are available. For more information, including course fees, please visit the website.
Supports the recovery and self-reliance of those with mental challenges and aims to reduce the social stigma against mental illness. Provides mental health support services (in Mandarin, Cantonese and English) to people and their families in need. Promotes mental wellness through mental health education workshops, seminars, ongoing group activities (eg. Singing, Bridge, Walking, Painting, etc.), Outreach visits, Counselling, Training for volunteers, Youth Ambassador Group, advocacy, Family support groups, Festival gatherings, and Virtual mental support. Offers referral services and networks with communities closely to raise public awareness of mental illness. Provides free (or by donation) counselling support in English and Mandarin/Cantonese by appointment only for resources for low-income residents. Holds monthly Bilingual Psychology First Aid Station “Heart to Heart” which is to listen, help, and support the community.
Responsible for immigration programs, citizenship services, refugee protection, and issuing Canadian travel documents. Screens and approves for admission immigrants, foreign students, visitors and temporary workers who help Canada’s social and economic growth, as well as resettles, protects, and provides a safe haven for refugees. Manages applications for study permit, work permit, citizenship, and permanent resident card. Helps newcomers adapt to Canadian society and become Canadian citizens, manages access to Canada to protect the security and health of Canadians and the integrity of Canadian laws, and helps Canadians and newcomers to participate fully in the economic, political, social and cultural life of the country. Services available in both French and English.
Richmond Multicultural Community Services
210 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@rmcs.bc.ca
604-279-7160
www.rmcs.bc.ca
Richmond Multicultural Community Services provides leadership in helping the community to achieve inter-cultural harmony. Provides services to immigrant and refugee communities in Richmond. Plays an important role in the settlement, education, and integration of immigrants. Strives to welcome newcomers by assisting with their settlement needs such as language development, job search skills, and networking skills within the community. Hosts a range of programs, training sessions, and community events to facilitate and promote multiculturalism, diversity, and inclusiveness in Richmond.
Free program for South Asian seniors to relax, have tea, share ideas and opinions, discuss general topics, and volunteer. Meetings are Mondays from 10:30am to 12:30pm at the India Cultural Centre (8600 No. 5 Road) and Wednesdays from 12:00pm to 2:00pm at the Cambie Community Centre Boardroom (12800 Cambie Road).
English Conversation Classes
Email: yoshimi@rmcs.bc.ca
English conversation classes for immigrant men and women led by qualified teachers. Classes are offered weekly on Monday mornings (Intermediate), Tuesday mornings (Beginner), Thursday mornings (Advanced) and Thursday evenings (Intermediate).
Inclusive Community Programs
Email: alan@rmcs.bc.ca
Community Collaboration Table (CIC Local Immigration Partnership Table), Community Engagement Activities, Annual Diversity Dialogue Conference, Diversity Education Series, iamrichmond.ca, Community blog, Diversity Assessment Services. Programs are designed to assist newcomers, employers, youth, and residents to incorporate diversity and inclusion into their workplace or neighbourhood.
Information & Referral Services
- Settlement Service
Email: ashok@rmcs.bc.ca
Offers services to newcomers in 16 different languages. Provides information on housing, settlement, adaptation, transportation, health care, education, and employment. Also provides interpretation and translation and helps newcomers fill out basic forms.
Labour Market Services
Email: ashok@rmcs.bc.ca
Facilitates career planning for newcomer clients and liaises with participating employers and agencies in the BC Community. Provides labour market information, computer access for job search purposes, a weekly updated Job Board, as well as classes, workshops, and one-on-one employment counselling on topics in career planning and job readiness.
Multicultural Seniors Group
Email: ashok@rmcs.bc.ca
Provides an opportunity for seniors to socialize and interact with each other and to receive information in an informal, relaxed, and friendly environment. Meetings are held Wednesday afternoons (South Asian) and Tuesday afternoons (Mandarin).
Provides a supportive environment in which all women are supported and encouraged to achieve their full potential. Offers classes, workshops, one-toone support, referrals, field trips and more. All activities are offered to build connection, improve skills, and empower women to have their best quality of life. Responsive to the needs of women in the community and in the past year have offered English language classes, a career empowerment series, yoga and walk groups, mindfulness-based stress reduction, a weekly food support program and more.
For more information, contact RWRC Monday to Thursday, 9:30am to 5:00pm. Check their Instagram @richmondrwrc or contact the office for updated information on current workshops and classes.
S.U.C.C.E.S.S.
Richmond Service Centre
220 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@success.bc.ca
604-279-7180
www.successbc.ca
S.U.C.C.E.S.S. envisions a vibrant Canadian society where people thrive and contribute to inclusive communities. Provides assistance at all stages of the Canadian experience. Delivers a multitude of services in the areas of settlement, employment, health, and housing as well as business, economic, community and social development. Recognized as one of BC’s largest social service providers. Proudly serves communities in Metro Vancouver, Fort St. John, Toronto and overseas in Seoul, Korea, and Beijing and Guangzhou, China.
BCNewcomer
Services
Email: bcnsp@success.bc.ca
Program (BCNSP) 236-333-8101
236-880-7078
The BC Newcomer Services Program (BCNSP, formerly BCSIS) provides settlement, immigration and employment information and support for postsecondary international students, work permit holders, refugee claimants, PNP nominees waiting for PR and naturalized citizens. Services are by appointment and located at 200-8171 Alexandra Road, Richmond. To learn more visit www.successbcnsp.com or contact bcnsp@success.bc.ca for more information.
Career Mentoring for SUCCESS
604-279-7180
The Career Mentoring for SUCCESS program bridges newcomers to career success by providing information newcomers need in their field of expertise. The program matches participants with local professionals who will provide information, support and guidance to jumpstart newcomers’ professional career in Canada. Participants expand their Canadian knowledge and resources related to their field of expertise, set a pathway to credential assessment, determine if upgrade of education is needed and learn how to access the hidden job market.
Community Airport Newcomers
Network (CANN)
604-270-0077
Email: info@cannyvr.ca www.cannyvr.ca
Welcomes newcomers, convention refugees, refugee claimants and migrant workers at the Vancouver International Airport and provides resources, information and orientation services as well as referrals to settlement and government organizations.
Community Connections
- We Live Here and We Volunteer Here
604-279-7180
The We Live Here program introduces newcomers to the community. ISIP Settlement Practitioners help participants choose community and social activities that best suit the participants’ interests and settlement needs. The We Volunteer Here program provides newcomers group volunteering opportunities in the community. Participants meet other volunteers, build social and professional networks, gain Canadian work and volunteer experience, and practice English with friendly and professional staff.
Help Lines – Mandarin, Cantonese, Korean, Farsi & Ukrainian
Volunteers provide free and confidential emotional support and referral information to those who feel lonely or in despair because of unemployment, family conflict, problems with adapting to local culture, or other problems. Chinese helplines operate seven days a week, from 10:00am to 10:00pm. Please call 1-888-721-0596 Ext. 1 for the Mandarin speaking line and 1-888721-0596 Ext. 2 for the Cantonese speaking line. Korean and Farsi Helplines operates seven days a week, from 10:00am to 8:00pm Monday to Friday, 10:00am to 5pm on weekends. Please call 1-888-721-0596 Ext. 3 for the Korean speaking line, Ext.4 for the Farsi speaking line and Ext. 5 for the Ukrainian speaking line.
Immigrant Settlement & Integration Program (ISIP)
604-279-7180
The Immigrant Settlement & Integration Program (ISIP) assists new immigrants and their families to learn about Canada’s systems and services. ISIP Richmond assists newcomers with settling into their local B.C. communities by offering opportunities to develop English language skills, learn about Canada’s labour market, and develop professional and social networks. Permanent residents, convention refugees, protected persons, live-in caregivers, and persons with a letter of confirmation to become a permanent resident from IRCC are eligible for ISIP’s free services. Services are offered in English, Mandarin, Cantonese, Arabic, Korean, Japanese, Dari/Farsi, Pashto and Ukrainian.
ISIPOnline.ca
ISIP Online offers free online settlement services on your computer or mobile device. Eligible new immigrant can also access one-to-one information session, webinars, language training and employment courses. Service is ideal for busy job seekers, people with family responsibilities or those living in remote areas of BC. In order to qualify for services, you must be a permanent resident, a convention refugee, a protected person, a live-in caregiver, or you must have received a letter of confirmation to become a PR from IRCC.
Seniors DIRECTORY
LINC – Language Instruction for Newcomers to Canada
604-638-9881 ext. 1 or 2
The LINC program facilitates the integration of newcomers into Canadian culture and society by providing basic and intermediate level English training for eligible adult newcomers to Canada. LINC is government funded and free for learners. Permanent residents, convention refugees, protected persons, live-in caregivers, and persons with a letter of confirmation to become a permanent resident from IRCC are eligible for the LINC program.
Support Groups for Seniors, Women & Mandarin Speakers
236-838-6028
Helps immigrants overcome cultural and language barriers and to develop a spirit of mutual help through regular educational workshops, social activities, field trips and community visits.
VOLUNTEER OPPORTUNITIES
Govolunteer.ca
1183 Melville Street, Vancouver, BC V6E 2X5
Email: info@govolunteer.ca
604-875-9144
www.govolunteer.ca
GoVolunteer, powered by Vantage Point and partnered with Volunteer Connector, is an online platform connecting not-for-profit organizations and engaging volunteers across Richmond, the Lower Mainland, and Sunshine Coast.
Richmond Cares, Richmond Gives (RCRG)
– Volunteer Centre
190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
Email: info@rcrg.org
604-279-7020
www.rcrg.org
Helps individuals find suitable and rewarding volunteer opportunities as well as offers volunteer management training and consultation services for local nonprofit organizations. With the goal of promoting volunteerism in the community, the Volunteer Match program provides one-on-one assistance to individuals, to help them find volunteer opportunities that fit with their skills, interests, and schedule. Visit rcrg.org and click “Volunteer Now” to view current opportunities.
Richmond Food Bank Society
100 - 5800 Cedarbridge Way, Richmond, BC V6X 2A7
Email: info@richmondfoodbank.org
604-271-5609
www.richmondfoodbank.org
The Richmond Food Bank is a dynamic hub that connects people, food, and services essential for the health and well-being of our community. We provide nutritious grocery assistance through our grocery distributions, home delivery service, school meal program, community gardening program, and supplying community partners with food for their programs. We do not solicit door-to-door or by telephone. Visit our website for the most up-to-date information.
Low Cost Goods and Services
Blanket BC
Email: gregory.ould@blanketbc.org
778-242-9940
www.blanketbc.org
Blanket BC collects blankets, socks, pillow cases, scarves, toques, mitts and gloves for shelter programs all across the Lower Mainland of British Columbia.
The
Freecycle Network – Richmond
www.freecycle.org
A grassroots & nonprofit movement of people who are giving and getting stuff for free in their own Towns. It’s all about reuse and keeping good stuff out of landfills. Membership is free. Individuals can also set up their own, smaller personal Friends Circle for gifting and lending of items with just their friends!
Recycling Council of British Columbia
604-732-9253
10 - 119 West Pender Street, Vancouver, BC V6B 1S5 1-800-667-4321
Email: info@rcbc.ca www.rcbc.ca
RCBC is committed to working towards a circular economy in BC. RCBC’s Contact Centre is an information resource for waste reduction across the province. Call, chat, or email with your questions on responsible disposal, recycling options, repair events, green bin queries and more!
RCBC Recycling Hotline
604-732-9253
A toll-free service providing information on waste reduction, recycling, disposal, and pollution prevention throughout the province.
Regional Animal Protection Society
201 - 13340 Smallwood Place , Richmond, BC V6V 1W8
604-242-1661
Email: admin@rapsbc.com www.rapsbc.com
The Regional Animal Protection Society is a registered charity and a beloved community asset that has been saving and improving the lives of animals in Richmond (and region) for over 25 years. RAPS operates the RAPS Cat Sanctuary, home to hundreds of mostly unadoptable cats who would have been euthanized in other jurisdictions. We also operate the RAPS Adoption Centre, three social enterprise RAPS Thrift Stores, and the community-owned, not-for-profit RAPS Animal Hospital. We are also an animal advocacy and education agency, building knowledge and affinity in British Columbia for the humane treatment of animals. RAPS is proud to be a no-kill organization. Under our care, no animal is ever euthanized due to lack of space, treatable illness, physical defect, age, behavioural or socialization issues.
RAPS Thrift Store
604-244-7529
8260 Granville Avenue, Richmond, BC V6Y 1P3 rapsbc.com/raps-thrift-store
The RAPS Thrift Stores raise significant funds for our lifesaving programs as 100% of our revenues go directly into programs that save and improve the lives of animals. In addition to helping animals, the stores are a source for people of all income levels to find quality goods at extraordinarily low prices – while helping the environment by recycling and upcycling tons of materials every year. Whether you are shopping or looking for a worthy organization to donate quality pre-owned housewares, clothing, furniture, small appliances, home décor or other items, think of the RAPS Thrift Stores first!
Seniors DIRECTORY
RAPS Animal Hospital Thrift Store
604-242-1825
9040 Francis Road, Richmond, BC V6Y 1B1 rapsbc.com/raps-thrift-store
The RAPS Thrift Stores raise significant funds for our lifesaving programs as 100% of our revenues go directly into programs that save and improve the lives of animals. In addition to helping animals, the stores are a source for people of all income levels to find quality goods at extraordinarily low prices – while helping the environment by recycling and upcycling tons of materials every year. Whether you are shopping or looking for a worthy organization to donate quality pre-owned housewares, clothing, furniture, small appliances, home décor or other items, think of the RAPS Thrift Stores first!
Richmond Cares, Richmond Gives (RCRG)
190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5
604-279-7020
Email: info@rcrg.org www.rcrg.org
Richmond Christmas Fund
Email: christmasadmin@rcrg.org
604-279-7035
The Richmond Christmas Fund distributes grocery vouchers to residents in need. Children 11 and under also receive toys, books, crafts, and sports equipment, while youth aged 12 to 17 are given gift cards. The program relies almost entirely on community donations. We gratefully accept both monetary donations and gifts of new, unwrapped toys. Due to health reasons, we cannot accept donations of stuffed animals.
Sells used clothing, footwear, toys, books, and small household items. Provides gift certificates to Richmond residents in need through our partner agency program. The rest of the community can purchase items at very low prices. Please Note: The store is run by volunteers, and closures may happen as well as bonus hours depending on volunteer capacity.
Richmond Poverty Reduction Coalition
Various Locations
Email: info@richmondprc.org www.richmondprc.org
A coalition of Richmond residents and agencies working together to reduce poverty and the impacts of poverty with research, projects, and public education. The Coalition meets on the first Thursday of the month September to June from 4:30pm to 6:00pm by Zoom or at Richmond Caring Place (7000 Minoru Boulevard, Richmond). For more information, email info@richmondprc.org or go to www.richmondprc.org.
Richmond Shares
Email: richmondshares@shawcable.com
604-279-7061
www.richmondshares.bc.ca
Share items that are no longer needed with low-income Richmond residents and find free furniture, clothing, sporting goods, and more. Donors can post descriptions of items they would like to donate while maintaining their privacy; their contact information is seen only by volunteers at Richmond Shares. Pick-up is then arranged between donor and recipient.
An international Christian charitable organization devoted to helping people in need, including families in crisis, single parents, children, seniors, and those experiencing hunger, homelessness, addiction, and abuse.
Community Christmas Dinner
Volunteers and local businesses host a community dinner for the less fortunate in December.
Emergency Food Hampers
Offers food hampers to individuals and families who are in an emergency, homeless, refugees, and low-income circumstances. Open Wednesdays from 10:00am to noon.
Emergency Social Services
Helps individuals and families in need with the basics of food and clothing.
Richmond House Emergency Shelter
12040 Horseshoe Way , Richmond, BC V7A 4V5
Email: rhshelter@shaw.ca
604-276-2490
Provides short-term, emergency shelter for up to 15 rooms and a capacity of up to 45 individuals. Bed and three daily meals are provided. Maximum stay is 30 days. Open 24 hours, 7 days a week throughout the year.
Richmond Hospital / Healthcare
Auxiliary Thrift Shop
3731 Chatham Street, Richmond, BC V7E 2Z4
Email: auxthriftstore@gmail.com
604-271-1551
The Thrift Shop sells donated adult and children’s clothing, household items, toys, books, vintage curio items and much more, at low affordable prices. It is possible to outfit a family for very little money. There are frequent sales in the shop which are advertised instore and on Facebook @RichmondHospitalThriftshop.
Every Friday @ 11:30am take out lunch in the Labyrinth area on the North Side of the hall.
Weekly Free Community Meal
A safe, friendly, and welcoming place to share a meal with children, youth, and adults on Tuesdays at 5:30pm. Everyone is welcome. Runs mid- September through mid-June. [Note: Take-out only due to COVID-19]
Seniors DIRECTORY
AAbuse 5, 50
Access Card, Recreation (City of Richmond) ....... 56
Access Pro Bono .................................................. 50
Accessibility and Poverty Reduction (City of Richmond) 56
Accommodation and housing 6, 40-43
Acute Home-Based Treatment Program (Vancouver Coastal Health) ....................................................... 6
Addiction 7-8, 28, 44, 46
Adult day centres 6, 25, 28 AIDS 8, 26
Al-Anon Alateen Family Group ............................. 46
Alcohol and drugs 46
Alcohol and Drug Information & Referral (United Way
