Ricoh India Chosen to Supply Rural ICT Solution for Department of Posts

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Connect I ssue2,Febr uar y2015

Ri cohI ndi achosent osuppl yRur alI CTsol ut i onf or Depar t mentofPost s Formor et han150year s,t heDepar t mentofPost s( DoP)hasbeent he backboneoft hecount r y’ scommuni cat i onandhaspl ayedacr uci alr ol ei n t hecount r y’ ssoci oeconomi cdevel opment .I thasandcont i nuest ot ouch t hel i vesofI ndi anci t i zensi nmor et hanoneways:del i ver i ngmai l s, ac cept i ngdeposi t sunderSmal lSavi ngsSchemes,pr ovi di ngl i f ei nsur anc e coverunderPost alLi f eI nsur ance( PLI )andRur alPost alLi f eI nsur ance ( RPLI )andpr ovi di ngr et ai lser vi cesl i kebi l lcol l ect i on,sal eoff or ms,et c. Wi t h1, 55, 015PostOf f i ces,t heDepar t mentofPost shast hemostwi del y di st r i but edpost alnet wor ki nt hewor l d.Over1, 29, 000oft hesepostof f i ces ar ei nr ur alar eas. I n2014,t heDepar t mentofPost schoseRi cohast heSyst em I nt egr at orf orRur alI CT( I nf or mat i on&Communi cat i onTechnol ogy) , al ongwi t hTel ecommuni cat i onsConsul t ant sI ndi aLi mi t ed( TCI L)t or evol ut i oni set hepr ocesst hathasbeeni npr act i ceatt he depar t ment .I ni t spr esentscope,Ri cohi st oensur et hesuppl yofmobi l ecomput i ngdevi cesandper i pher al s,i nst al l at i onofsol arUPS, connect i vi t yt oaccesst heappl i cat i onbyser vi cepr ovi der sal ongwi t hmai nt enancef orf i veyear scat er i ngt oover1, 29, 000post alof f i ces i nI ndi a. Asapar toft hi sI Tmoder ni zat i onpr oj ect ,t heDepar t mentofPost shascar r i edoutbusi nesspr ocessr eengi neer i ngacr ossv ar i ous f unct i onalar easandhascr eat edToBepr ocessest hatwi l lenabl ei tt oachi evet heseobj ect i ves.I nor dert oi mpl ementt hesepr ocesses i nasust ai nabl emanner ,t heyneedt obeI Tenabl edi nani nt egr at edmannert hati mpr ovesoper at i onalef f i ci enc i es.

Thi sI Tmoder ni sat i onpr oj ecti nt endst oachi evet hef ol l owi ng: Wi derr eacht ot heI ndi anpopul acet hr oughmor ecust omeri nt er act i onchannel s Bet t ercust omerser vi ce Gr owt ht hr oughnewl i nesofbusi ness I V.I Tenabl ementofbusi nesspr ocessesandsuppor tf unct i ons Par toft hi sl ar geri ni t i at i ve( I Tmoder ni zat i onpr oj ect )i st heRur alI nf or mat i on&Communi cat i onTechnol ogy( I CT)Sol ut i onwhi chshal l al soenabl et heDepar t mentofPost st oconnectvar i ousExt r aDepar t ment alPostOf f i ces( EDOs) . Thegoaloft heRur alI CTPr oj ecti st o pr ovi deal owpowert echnol ogysol ut i on( I CTDevi ce)t oeachBr anchPost mast er( BPM)whi chwi l lenabl eeachoft heover1, 29, 000 Ext r aDepar t ment alPostOf f i ces( EDOs)t oi mpr ovet hel evelofser vi cesbei ngof f er edt or ur alcust omer s. Thi scovet edpr oj ectf ort heDepar t mentofPost si st hel ar gestsi ngl eor deri nt hehi st or yofRi cohWor l dwi deandi sami l est onef orus asi twoul denabl eRi cohI ndi at ost r engt heni t sposi t i oni nt heI ndi anI TI ndust r yasat opSyst em I nt egr at or

Formor ei nf or mat i on,pl easevi si ther e Togobackt ot henewsl et t er ,cl i ckher e


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