l na ew ed tio n d di nd ad Ad es a ops t h da rks o w
reputation innovation passion accountability
Directory 2015 2nd edition
Dear Colleague, I’m delighted to present RIPA International’s mid-year 2015 directory, which showcases a range of exciting new programmes and workshops and additional scheduled dates for many of our open programmes. In the words of Ban Ki-moon, United Nations’ Secretary-General: “Sustainable development is the pathway to the future we want for all. It offers a framework to generate economic growth, achieve social justice, exercise environmental stewardship and strengthen governance.” At RIPA International we are committed to our role in supporting sustainable change and growth within those organisations with which we are proud to work all over the world. This year we continue to focus on what RIPA International represents and stands for, the four interlinked values that are evident in everything we do: Reputation, Innovation, Passion and Accountability. Our reputation as one of the leading providers of capacity-building solutions in the UK is based on more than 90 years of commitment to international best-practice. To maintain our reputation we must be constantly looking forward and identifying new ways to innovate to meet our clients’ evolving needs. We celebrate the passion of the participants who join us for the open programmes and of our learning consultants who are passionate about sharing their first rate practitioner knowledge. And we remain, as ever, accountable to the individuals and organisations with which we work to ensure we offer long-term, measurable benefits and value-for-money. All of our new and existing open programmes can be viewed in this directory and I’m confident you will find the solution to your capacity-building needs. Remember that any programme you see can be delivered either in your own country or on a bespoke basis for a group of your staff in our state-of-the-art London learning centre. Yours truly,
Tim Runacre, MA CPRS Managing Director, RIPA International
About RIPA International RIPA International has built its reputation on providing professional capacity development, coaching and consulting services both in the UK and internationally. Our comprehensive learning solutions are designed to prepare your organisation to respond successfully to the ever prevalent challenges being faced by governments and public services worldwide. Our Mission
RIPA International supports effective public service management and reform worldwide. With over 90 years’ experience, we aim to build capacity through development programmes for central and state governments, agencies, utilities, as well as public and privately owned corporations. Through structured workshops, seminars and longer term learning programmes, we work to disseminate best practice and encourage its application in the fields of leadership, parliamentary and justice reform, public financial management, ethics and anti-corruption, as well as other important fields of expertise.
Our Flexibility
Any of our open programmes can be tailored to your organisation’s specific capacity building requirements and can be delivered either at our state-of-the art facility in London or in a country of your choice. Tailored study visits are included components for every programme we conduct in London and internationally, and give our participants the opportunity to experience relevant organisations at work first-hand.
98.2% of participants
are extremely satisfied with our services.
Source: RIPA International evaluation forms 2014
Member of:
The RIPA International team
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Reputation RIPA International, part of Capita plc, has its origins in The Royal Institute of Public Administration, founded in 1922, and has continued to build its capability and expertise in leadership and public service development.
We support national governments, individual ministries, departments and central banks, as well as wider finance, energy and industry sector organisations in line with their specific strategic requirements. We have built our reputation on the success of regional and international capacity building initiatives, including sector specific projects. We have also successfully delivered tailored development projects in over 40 countries worldwide.
Innovation Our commitment to continuous improvement and customer satisfaction has kept RIPA International consistently at the forefront of capacity development. We are leaders in the field and value innovation; our programmes are adapted to reflect both best practice and current thinking. We are dedicated to delegate experience and deploy the latest technologies in our learning sessions.
We load our programme content to advanced e-readers and learning notes can be downloaded from our SMART boards in real time. To remain aligned to organisational requirements, we have updated our 2015 schedule with new programmes and workshops, including: §§ Statecraft for Newly Elected Members §§ Integrated Financial Management Information System (IFMIS) §§ Pensions Administration: Developing National Pension Policies §§ Managing Government Protocol: Etiquette, Procedures and Logistics §§ Crisis Management and Contingency Planning
Passion At RIPA International, we are passionate about learning and development. Our team, including our Directors of Studies and also office staff, have between them many years’ experience dedicated to the upskilling of others.
We adopt an active facilitation style in all our programmes. Though theory is important, our programmes are characterised by a high level of delegate participation, group and individual exercises and case study based learning. In turn, this approach is substantially enhanced by the passion and eagerness to explore new concepts by our valued participants which we greatly appreciate.
Accountability We hold ourselves accountable to the various institutions that accredit our programmes, which are rooted in the best practice as demonstrated by the UK Government and the Justice System of England and Wales. RIPA International is accredited or endorsed by: ISO 9001:2008 for the design, delivery, project management and administration of training programmes and conferences for UK and international markets, including both public and private sectors.
Our flagship Leadership programme is approved as a ‘Development Award’ by globally recognised Institute for Leadership and Management (ILM) Our Masters in Internal Communication Management has been accredited by the Kingston Business School and validated by the Institute of Internal Communication Most recently, International Accounting Standards: IPSAS and IFRS has been accredited by the Chartered Institute of Management Accountants (CIMA).
We have also been awarded a Certificate of Accreditation from the British Accreditation Council (BAC) for Independent Further and Higher Education.
All materials for open programmes are provided on advanced e-readers.
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Our Services Open Learning Programmes Delivered at our dedicated suite in London, our open learning programmes and workshops provide capacity building solutions across eight core faculties: Human Resource and Organisational Development Leadership Public Sector Reform Accountability and Compliance Financial Management and Procurement Parliamentary and Justice Reform Monitoring and Evaluating Policies and Projects Communication These programmes are ideal for developing the skills and knowledge bases of key personnel from your organisation. Practical in focus and interactive in delivery, these learning solutions are designed to act as catalysts for change, improving service delivery and achieving their strategic objectives. Where relevant, these programmes also support private sector organisations to improve their commercial performance.
Tailored Learning Solutions Do you need learning solutions for a group of your staff? We can deliver any of our open programmes as a group programme specifically for your organisation’s staff. These can be delivered in the UK or in your own country. We also recognise that sometimes organisations are presented with unique development needs that require a customised solution. For these situations we offer tailored learning solutions; these are based upon our current portfolio of programmes and workshops but they are developed at the specific request of individual organisations to meet their exact requirements. To ensure this is achieved, we work in partnership with you from the outset – identifying your needs, key objectives and intended outcomes before appointing a Director of Studies that we are confident can deliver these requirements. We can also develop unique curricula and learning materials should you deem it necessary. Case studies of recently completed RIPA International tailored programmes are featured throughout this directory to give you a better idea of the services we offer. We can also arrange study and benchmarking tours which can be used to compare your organisation with its counterparts in the UK and executive coaching sessions for your senior personnel.
Attracting a very high number of participants worldwide every year, our open learning programmes and workshops also provide an excellent platform to network and learn from peers in other countries and organisations who face similar challenges. Full programme outlines, including scheduled dates, fees and learning outcomes for all our 2015 programmes and workshops are featured in this directory. Look out for the NEW and EXTRA DATES symbols. New Programme or Workshop
Additional Dates
“This programme is excellent and should be replicated in many government institutions” Margaret Natalie Mensah-Williams, National Authorising Office, Dominica , a past delegate on the Monitoring and Evaluation programme
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“I found the programme highly interactive, very engaging and informative, as well as thought-provoking.” Madam Nthomeng H. Justina Majara, Chief Justice of Lesotho, a past delegate on the Capacity Building, Leadership, Management and IT Tools programme
Where We Work RIPA International undertakes capacity building projects in many countries worldwide. Recent projects have included:
Case Study: Kenya
BPO and Information Technology Kenya ICT Authority, p. 21
Case Study: Sierra Leone
Leadership Skills and Implementing a HR Strategy, NASSIT, p. 24
Case Study: Sierra Leone
WASH Sector Adam Smith International, p. 77
Case Study: Kosovo Strengthening Anti-Corruption Strategies Kosovo Judicial Institute, p. 32
Jim Brooks, Director of Studies, with senior officials from the Water and Sanitation sector, during a capacity building initiative in Freetown, Sierra Leone.
Collaboration: Peru Public Private Partnerships ProInversi贸n, p. 33
Collaboration: Botswana
Capacity Building and Human Capital Development Public Service College, p. 33
Case Study: Barbados Change Management and Monitoring and Evaluation Training and Administration Division, p. 56
Case Study: Oman Developing Effective Policy Ministry of Higher Education, p. 75 Philip Champness, Director of Studies, during a study programme with Nigerian Ports Authority in Lagos, Nigeria.
All materials for open programmes are provided on advanced e-readers.
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London Learning Suite RIPA International’s open learning programmes are delivered at our purpose built state of the art learning suite, which features classrooms fitted with the latest SMART boards to aid interactive and participative learning. Participants on our open learning programmes also receive an advanced e-reader pre-loaded with their required learning materials – more accessible and convenient than traditional printed hand-outs. Outside of the classroom, participants are also free to make themselves at home in the break-out area. This is the ideal place to network with your colleagues, grab something to eat or simply relax and unwind with a complimentary hot drink.
Breakout area, Fetter Lane
When a man is tired of London, he is tired of life Samuel Johnson
We are located in the beating heart of London (see the inside back cover for a map of our location), with many of the UK’s iconic landmarks and institutions just a stone’s throw away. Sir Christopher Wren’s masterpiece, St Paul’s Cathedral; the British Museum, home to over eight million artefacts from around the globe; and the Tate Modern, housed in a former power station on the bank of the River Thames, are all but a short walk away. Visiting landmarks that are a little further afield is also not a problem thanks to London’s world class transport network. The London Underground – the world’s oldest subterranean railway – is the quickest and easiest way to get around, but you also have the option of travelling on London’s bus network – look out for the red double decker Routemasters – or you can take an ever-present black cab.
Syndicate exercise
London is also world renowned for its shopping; landmark stores such as Harrods, Selfridges and Fortnum & Mason share the city with busy and bustling markets at Camden Lock, Portobello Road and Brick Lane, and of course, there is Oxford Street, home to over 300 shops and stores. If you require any advice about what to do and see during your stay in London, or how to get around then our team of coordinators will be more than happy to help you.
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Implementing Talent Management and Succession Planning programme in session
About Capita plc In 1992 RIPA International joined Capita plc, the UK’s leading provider of business process management (BPM), outsourcing (BPO) and integrated professional support service solutions. As a FTSE 100 professional and support service organisation, Capita provides RIPA International with facilities support, excellent in-house knowledge and expertise for both our open programmes and tailored learning solutions. Capita’s service capabilities encompass management consultancy, finance and treasury advice, property and infrastructure consultancy, human resources, customer services, administration and strategic support, life and pensions, financial services administration and offshore solutions delivered to both public and private sector organisations. Across these areas, Capita plc has proven expertise in innovative service design, change management and extensive ICT capabilities. Here are some examples of the Capita Group’s accomplishments: Civil Service Learning UK In 2012 Capita was awarded the contract to deliver the Civil Service Learning (CSL) platform to the UK civil service. CSL replaces the National School of Government as the centre of capacity building for the public sector in the entire United Kingdom.
Swindon Borough Council Swindon Borough Council wanted to transform the way it did business – meeting challenging savings targets at the same time as radically improving its customer services. The Council selected Capita as a long-term strategic partner to completely overhaul its existing operations. A 15-year partnership was launched in 2007 and now, at the half-way point of the relationship, we are on track to double the original projected savings of £9 million.
The Teachers’ Pension Scheme Capita has administered the Teachers’ Pensions Scheme since 1996 and it is the second largest public sector pension scheme in the UK with over 1.6 million members. Capita embarked on a programme with the Department of Education to raise awareness amongst members and to help them proactively manage their pensions. As a result, service improvements have led to a 48% reduction in the cost base, generating approximately £28 million of savings for the government.
Designing Schools for Today’s Children Capita’s multi-disciplinary design team has delivered a brand new primary school for the children of Blackburn that has gone on to win a number of awards – including RIBA regional, national and client awards for 2013, as well as a Civic Trust commendation.
Crossrail London’s Crossrail is the most ambitious transport scheme in London for fifty years. Designed to join the Great Western and Great Easters railway networks, Crossrail is a 118 kilometre rail link. Capita is part of the design team to design tunnels and portals, putting together a multi-disciplinary team of architects and M&E engineers.
Transport for London Transport for London (TfL) in partnership with Greater London Authority (GLA) chose Capita to deliver and review its training provision for managing performance and business effectiveness. Working in partnership with TfL Learning & Development, Capita co-designed four tailored programmes encompassing Coaching Skills, Planning and Organising, Report Writing and Managing Performance, which all received positive feedback and paved the way for further training in 2014.
Capita was ranked at number 60 in Forbes’ listing of the world’s 100 most innovative companies for 2014. All materials for open programmes are provided on advanced e-readers.
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Human Resource and Organisational Development Faculty schedule Programmes and Workshops
Start date End date
Planning and Developing Human Resource (HR) Capabilities
26/01/2015 14/09/2015
20/02/2015 09/10/2015
Transforming Human Resources: HR and Organisation Strategy
26/01/2015 14/09/2015
30/01/2015 18/09/2015
Workforce Planning and Resourcing
02/02/2015 21/09/2015
06/02/2015 25/09/2015
Implementing Talent Management and Succession Planning
09/02/2015 28/09/2015
13/02/2015 02/10/2015
Developing Effective Performance Management, Reward and Retention Strategies
16/02/2015 05/10/2015
20/02/2015 09/10/2015
Transforming the Role of Learning and Development
16/11/2015
20/11/2015
Dispute Resolution and Negotiation
05/10/2015
09/10/2015
Managing Organisation Development
08/06/2015 14/12/2015
12/06/2015 18/12/2015
The Learning and Development Consultant’s Toolkit
05/05/2015 02/11/2015
15/05/2015 13/11/2015
Human Resource and Organisational Development
Planning and Developing Human Resource (HR) Capabilities Programme aim
What you will learn:
This comprehensive four-week modular programme combines the following workshops from RIPA International’s Human Resource and Organisation Development faculty, which can be taken in their entirety, or selected and combined based on relevance and requirement:
§§ Practical methodologies to implement people strategy in a range of organisations within different international contexts §§ How to gain buy-in from stakeholders and senior management §§ The key elements of a workforce planning strategy for your organisation §§ Develop employer branding, employee value proposition and employer of choice strategies for your organisation
Transforming Human Resources: HR and Organisation Strategy
§§ Create and develop effective talent and succession planning strategies §§ Develop a measurement methodology for your organisation §§ Link performance management with reward and retention
Workforce Planning and Resourcing Strategies
§§ Improve performance management systems for your organisation §§ Link the tools from each module into a truly transformational HR strategy
Implementing Talent Management and Succession Planning Developing Effective Performance Management, Reward and Retention Strategies
Benefits of attending – You will be able to: §§ Implement an effective short and long-term people strategy for your organisation §§ Identify and construct the key elements of a strategic workforce plan §§ Develop and measure talent and leadership development interventions, to support organisational goals
These workshops have been selected to complement each other, providing complete coverage of the HR Profession, and are mapped against the key competencies employed by forward-thinking organisations worldwide.
§§ Create a symbiotic link between performance management and reward
Undertaking this extended programme will inspire you to adopt a more strategic and integrated approach to recruiting, promoting and developing your people in line with your organisational values. You will also realise the impact that external factors can and will have on your workforce, and learn to respond to these trends to create successful people management strategies.
“Excellent course. I would recommend it to anyone who is interested in improving the HR function in his or her organisation. Highly qualified resource personnel were used and the support staff were excellent.” Margaret Mayers, Secretary to the Commissions Personnel, Administration Division, Barbados, a past delegate on the Modernising Human Resource Management programme
Duration: 4 weeks Fees: £5,950 1 + 2 + 3 + 4
Dates: 26 Jan - 20 Feb 14 Sep - 9 Oct
All materials for open programmes are provided on advanced e-readers
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Human Resource and Organisational Development
Transforming Human Resources: HR and Organisation Strategy
Workforce Planning and Resourcing
Workshop aim
Workshop aim
Long term organisational success requires the alignment of people with the organisation’s strategy. This is HR’s role in the organisation and yet it is often unable to connect people and processes effectively.
An organisation’s success depends on having the right people in the right place at the right time; HR is key to ensuring this happens. However, organisations are complex and the external environment is always changing. In order for HR to ensure the organisation continues to grow whilst operating efficiently, it needs to transform the way it manages workforce planning, resourcing and recruitment.
This workshop will help you make the strategic connections between your organisation’s strategy and your people. It will help you to link up HR processes effectively to support the organisation and drive strategic value. It will help you develop HR’s influence at the senior level in your organisation and transform it into a forward thinking department. During this workshop you will have the opportunity to work on the key aspects of HR strategy for your organisation and come away with practical plans for implementing this in reality. Use will be made of a range of research and practical examples from both public and private sector organisations internationally to demonstrate best practice in this area.
What you will learn:
Participants will review the strategic approaches that organisations take to position themselves as employers and to plan effectively so they are able to meet their current and anticipated organisational skills needs. Use will be made of a range of research and practical examples from both public and private sector organisations internationally to demonstrate best practice in this area.
§§ Key HR issues and external/internal strategic context for your organisation from an international perspective
What you will learn:
§§ Steps to developing an effective HR strategy that is fit for purpose for your organisation
§§ The key elements of a workforce planning strategy for your organisation
§§ How to clearly define the organisation strategy in a range of organisations, in different international contexts/cultures
§§ How to construct a strategic workforce plan
§§ Identify organisation needs and priorities
§§ Adapt workforce planning and resourcing strategies to internal and external labour market impacts
§§ How to map real organisation needs to HR practice
§§ Conduct effective demand forecasting and planning
§§ Define situation specific integrated HR strategies that drive value in key areas of the organisation
§§ Audit HR within organisations
§§ Assess HR capabilities and the actual resources required
§§ Analyse data on internal labour in line with organisational objectives
§§ Diagnose HR Priorities
§§ How to conduct a gap analysis
§§ Practical methodologies for implementing HR strategy in a range of organisations within different international contexts/cultures
§§ Prevent external environment impacts from hindering workforce planning strategies
§§ How to use HR business partnering to support the HR strategy
§§ The activities organisations employ to fulfil human resource requirements in line with organisational strategies
§§ How to manage stakeholders and gain senior management buy-in
Benefits of attending – You will be able to:
§§ Conduct turnover / stability analyses
§§ Employer branding, employee value proposition and employer of choice strategies for your organisation
§§ Recognise the key HR issues in your sector and their impact on HR strategy
Benefits of attending – You will be able to:
§§ Identify the internal and external context for your HR strategy
§§ Develop your own organisational workforce plan for discussion on your return to work
§§ Apply the key steps to develop and implement a HR strategy for your organisation §§ Integrate HR strategy with your organisation’s strategy §§ Diagnose HR priorities for your organisation §§ Recognise challenges in developing and implementing an HR strategy and identify ways to remove them §§ Build senior management commitment and buy-in to your strategy
This workshop is module 1 of Planning and Developing Human Resource (HR) Capabilities Duration: 1 week Fees: £2,300 1 + 2 + 3 + 4
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This highly interactive workshop provides the opportunity to work on the key aspects of workforce planning and resourcing strategy, equipping participants with practical plans for implementing this in reality.
Dates: 26 Jan - 30 Jan 14 Sep - 18 Sep
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
§§ Enhance your analytical skills, enabling you to undertake planning, forecasting and gap analysis §§ Ensure that organisational recruitment and selection processes are robust §§ Amend resourcing strategies in your organisation in line with good practice
This workshop is module 2 of Planning and Developing Human Resource (HR) Capabilities Duration: 1 week Fees: £2,300 1 + 2 + 3 + 4
Dates: 2 Feb - 6 Feb 21 Sep - 25 Sep
Human Resource and Organisational Development
Implementing Talent Management and Succession Planning
Developing Effective Performance Management, Reward & Retention Strategies
Workshop aim
Workshop aim
Competition for talented people with the knowledge, skills and behaviours necessary for organisations to succeed is increasing. It is critical for the HR function to have a strategy to attract, develop and retain talented individuals who could become the future leaders of the organisation.
Organisations face the challenge of creating performance, reward and retention strategies that align to organisational strategies, effectively manage performance, create motivation and engagement agile enough to respond to change and are perceived as fair in both the individual and collective cultural context. Trying to balance these often competing priorities is a constant challenge HR leaders face.
This workshop offers participants the key knowledge and skills to develop effective integrated talent management, leadership development and succession planning strategies to suit their organisations. Practical and interactive in delivery, this workshop makes extensive use of research and case studies to illustrate practical examples of the development and implementation of talent management. It will highlight how these best practices can be modified and applied to the specific context of the participants’ organisations.
What you will learn:
This workshop will equip you with the key knowledge and skills to create and develop effective performance management, reward and retention strategies for your organisation and come away with practical plans for integrating and implementing this in reality. Practical in focus, this workshop identifies best practices internationally in both public and private sector contexts and how these best practices can be modified and applied to the specific context of the participants and their organisations.
What you will learn:
§§ Key issues, risks and challenges for talent management, leadership development and succession planning strategies in your organisation
§§ Current trends in performance management, reward and retention
§§ Talent identification activities
§§ How to link performance management and motivation
§§ Implement effective attraction and recruitment processes to attract talented individuals
§§ Methods to improve motivation within your organisation
§§ Performance management processes for developing talent
§§ How to collect and analyse reward and pay data
§§ Develop career paths for a range of talents
§§ Job evaluation processes and tools
§§ Develop a range of talent and leadership development interventions for your organisation
§§ Link performance management and reward in organisations
§§ Implement a practical talent management and succession planning strategy
§§ Implement reward strategies
§§ How to obtain buy-in for a talent management strategy in your organisation from a range of stakeholders
§§ How to create a reward strategy
§§ Develop a range of reward systems in organisations §§ Drive improved performance management in organisations §§ Build line manager capability to manage performance
§§ Measure the effectiveness of talent management, leadership development and succession planning strategies
§§ Implement and integrate effective performance management strategies
§§ Develop a measurement methodology for your organisation
§§ Develop an effective retention strategy
Benefits of attending – You will be able to: §§ Ensure that top management are on board with this critical process §§ Create a talent management and succession plan unique to your organisation §§ Identify key learning and development opportunities for ensuring success for individuals and the organisation
This workshop is module 3 of Planning and Developing Human Resource (HR) Capabilities Duration: 1 week Fees: £2,300 1 + 2 + 3 + 4
Dates: 9 Feb - 13 Feb 28 Sep - 2 Oct
Benefits of attending – You will be able to: §§ Ensure that performance management is an integral process within the organisation §§ Utilise a range of techniques to enhance line managers understanding and skills in order to achieve a performance management culture §§ Develop a reward strategy tailored to your organisational needs
This workshop is module 4 of Planning and Developing Human Resource (HR) Capabilities Duration: 1 week Fees: £2,300 1 + 2 + 3 + 4
Dates: 16 Feb - 20 Feb 5 Oct - 9 Oct
All materials for open programmes are provided on advanced e-readers
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Human Resource and Organisational Development
Transforming the Role of Learning and Development
Dispute Resolution and Negotiation Skills New
Workshop aim
An organisation’s success comes through people. Arguably the most critical ingredient for people to succeed is learning. There is strong evidence to show that successful organisations pay constant attention to the process of building knowledge, skills and experience. The role of learning is central to your organisation’s future and this programme sets out the path for you to transform the way in which people learn and ultimately contribute to the organisation’s success. This programme will help you challenge current practice and introduce you to some latest thinking about the role of learning in your organisation. This programme offers a rare opportunity for you to take stock, learn from others and re-shape your thinking about what may be possible to build and sustain a learning culture in your organisation. Drawing upon research, case studies and expert input, this highly interactive programme will stimulate your learning and enable you to apply some new approaches within your organisation. Furthermore, you will take away a refreshed perspective on the role of learning and its powerful potential to truly transform people and organisations.
What you will learn: Part 1 – Identify the opportunities for transformation §§ Diagnose your current practice and provision of learning and development §§ Build an organisation learning and development strategy and implementation plan Part 2 – Deliver the transformation §§ Optimise the use of technology and digital delivery channels §§ Introduce social learning and workplace based approaches §§ Build the infrastructure for supporting the provision of learning and development including governance, processes and systems Part 3 – Review the outcomes §§ Build customer/user insight through ongoing research/survey methods §§ Set clear goals, establish key metrics and undertake regular evaluation §§ Provide meaningful management information on inputs and outcomes
Benefits of attending – You will be able to: §§ Present a compelling case for investment in learning and development §§ Develop and implement a learning and development strategy that directly supports your organisation’s business priorities §§ Introduce new, innovative approaches and methods for the provision of learning and development §§ Make full use of the benefits of technology in support of learning together with the ongoing opportunities found in the workplace
Workshop aim Where there is workplace interaction there will inevitably be disagreement and dispute; often leading to conflict which if unresolved, can be costly to both individuals and the organisation. As a manager operating in a complex and demanding organisational environment, it is important for you to recognise, understand and respond appropriately to manage disputes and bring them to a successful resolution and at the same time promote harmonious working relations amongst the workforce. A manager needs to be a skilful intervener who is able to facilitate constructive discussions with those in dispute, then to get the respective parties to identify and work towards identifying mutually agreed solutions that restore long-term respectful professional working relationships. Currently there is a range of early intervention, non-litigious and economical ways of resolving workplace conflict. On this one-week programme you will learn different approaches that come under the umbrella term of dispute resolution, including negotiation, mediation and conciliation. Managing trade unions will also be covered, including the importance of informing and consulting trade unions on the way in which mediation policy affects collective agreements. Conflict resolution strategies will be examined, including the latest methods and techniques. The programme’s curricula will be reinforced through interactive exercises and role-play scenarios that reflect different conflict scenarios.
What you will learn: §§ Recognise different approaches to managing conflict in the workplace and how to develop your negotiation and conflict management skills §§ Identify and practice communication skills that will serve to manage and resolve conflict in the workplace §§ The role of trade unions in disputes and how to manage them §§ Strengthen leadership skills to manage workplace disputes through being proactive to workplace disputes §§ Create the conditions for successful dispute resolution within the culture of your organisation §§ Understand organisational culture as a critical factor when undertaking mediation between parties in dispute
Benefits of attending – You will be able to: §§ Ensure that a dispute resolution process is integral to the HR function and is supported by policies and procedures §§ Negotiate effectively with trade unions and organised workforce bodies §§ Better understand why and how people react to conflict in the workplace and respond appropriately §§ Develop the constructive skills and knowledge in being able to intervene successfully in disputes to reach mutually agreed solutions §§ Take a key role in promoting harmonious working relations for your organisation
Duration: 1 week Fees: £2,300
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Dates: 16 Nov - 20 Nov
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Duration: 1 week Fees: £2,300
Dates: 5 Oct - 9 Oct
Human Resource and Organisational Development
Managing Organisation Development
The Learning and Development Consultant’s Toolkit
Workshop aim
Programme aim
An ineffective and inefficient working environment and demotivated staff are often the product of poor structure and negative cultures embedded within organisations. Organisations need the right structure to ensure they deliver on their activities and maximise effectiveness. Organisations also need the right culture, values and environment to develop organisation performance. HR has a key role to play in managing organisation development, but it often lacks the necessary knowledge and skills to contribute effectively to this.
To meet the demands of any forward thinking, modern organisation, the learning and development (L&D) function needs to expand and consider a range of learning solutions and development opportunities on offer to the organisation. The modern L&D function needs to align the strategy with the organisational, departmental and individual learning needs, as well as contemplating a wide range of new initiatives for the organisation to consider. These initiatives can then be driven through to improve and develop performance, and ultimately achieve successful outcomes for the organisation.
This programme addresses this; participants will have the opportunity to work on the key aspects of organisation design and development for your organisation and come away with practical plans for implementing organisational change. Use will be made of research and case studies to demonstrate best practice in this area.
What you will learn: §§ The principles of organisation design and organisation development §§ Select design options regarding structures and relationships §§ Evaluate the external and internal factors impacting on choices and decision-making around structures and delivery of services §§ Identify the processes and systems that need to be in place to maintain organisational structures and relationships §§ How to apply methods and procedures of organisation development §§ Organisational change management strategies §§ Develop effective competencies, cultural norms and behaviours §§ HR’s role in supporting the design and implementation of new ways of working §§ Improve organisational and individual performance through job design, job enlargement and job enrichment
Benefits of attending – You will be able to: §§ Define options for organisational structures and relationships in your organisation §§ Recognise processes and systems that need to be in place in your organisation to enable those structures and relationships §§ Apply methods and procedures to implement organisation development §§ Identify key change management strategies which might support organisation design and realignment outcomes
This highly participative two-week programme will enable you to consider your L&D strategy and the key skills required for L&D consultants to be developed and equipped to work proactively within the organisation. There will also be a focus on a number of important ‘Train the Trainer’ elements. This programme offers an excellent opportunity to explore a range of interventions and tools to enhance learning and development within any organisation.
What you will learn: §§ Aligning the L&D strategy to the business strategy §§ How to undertake a learning needs analysis, and tools to assist with this process §§ Identify and plan core learning events and programmes for your organisation §§ Develop the L&D consultant’s role to enhance performance §§ How to market the L&D function successfully across your organisation §§ Understand the different types of L&D that can be offered to individuals, departments and the organisation as a whole §§ Explore processes to design and create participative training or learning events §§ How to commission learning events with an external provider to ensure that these are effective and cost efficient learning programmes
Benefits of attending – You will be able to: §§ Realign and lead the L&D function to success §§ Enhance the L&D opportunities on offer for individuals and teams and the organisation §§ Deliver Return on Investment
§§ Develop effective competencies, cultural norms and behaviours for your organisation
§§ Ensure L&D consultants have the right skills and knowledge to be able to offer a variety of learning events to the organisation
§§ Recognise the importance of the HR leader role in advising on these design and development choices and supporting their implementation
§§ Evaluate the effectiveness of your organisation’s L&D strategy §§ Lead your organisation’s L&D function with confidence to ensure success §§ Confidently deliver a training/learning event with facilitated feedback §§ Recognise and understand a range of tools to assist with learning and development
Duration: 1 week Fees: £2,300
Dates: 8 Jun - 12 Jun 14 Dec - 18 Dec
Duration: 2 weeks Fees: £3,850
Dates: 5 May - 15 May 2 Nov - 13 Nov
All materials for open programmes are provided on advanced e-readers
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Leadership Faculty schedule Programmes and Workshops
Start date End date
Leading Change: Strategy, People and Processes
02/03/2015 01/06/2015 07/09/2015 23/11/2015
20/03/2015 19/06/2015 25/09/2015 11/12/2015
Making Change Happen: From Strategy into Action
02/03/2015 01/06/2015 07/09/2015 23/11/2015
06/03/2015 05/06/2015 11/09/2015 27/11/2015
Implementing Sustainable Change
09/03/2015 08/06/2015 14/09/2015 30/11/2015
13/03/2015 12/06/2015 18/09/2015 04/12/2015
Managing People through Change: Attitudes and Behaviours
16/03/2015 15/06/2015 21/09/2015 07/12/2015
20/03/2015 19/06/2015 25/09/2015 11/12/2015
Improving Productivity and Performance
20/07/2015 09/11/2015
31/07/2015 20/11/2015
Women in Leadership
28/09/2015
09/10/2015
Leadership
26/01/2015 13/04/2015 06/07/2015 05/10/2015
06/02/2015 24/04/2015 17/07/2015 16/10/2015
Emotional Intelligence in Leadership: A Masterclass
02/02/2015 13/07/2015
03/02/2015 14/07/2015
Strategic Leadership: A Masterclass
20/04/2015 07/10/2015
21/04/2015 08/10/2015
Crisis Management and Contingency Planning
26/05/2015 09/11/2015
05/06/2015 20/11/2015
Management Strategies
10/08/2015 07/12/2015
21/08/2015 18/12/2015
Institutional Development for Senior Executives
02/11/2015
06/11/2015
Leadership
Leading Change: Strategy, People and Processes Programme aim This comprehensive three-week modular programme combines the following workshops from RIPA International’s Leadership faculty, which can be taken in their entirety, or selected and combined based on relevance and requirement:
Making Change Happen: From Strategy into Action
Implementing Sustainable Change
Managing People through Change: Attitudes and Behaviours It will equip you with all the skills you need to plan and successfully deliver sustainable change within your organisation. Participants will analyse strategic approaches to implementing successful change and explore how they can be applied or adapted to your organisation. There are also exercises to help you to understand key change theories and their practical implementation. Participants already involved in change programmes will be able to share their experience as well as expanding their knowledge.
Leading Change programme will be led by: Carolyn Kerry Specialist in organisational change, civil service reform and the implementation and management of change. As an organisational psychologist with over 15 years’ experience working on both public and private sector initiatives, she has worked extensively with senior civil servants and executives from around the world and is equally at home in one-to-one and group settings. A confident and relaxed communicator who is focused on the practical achievement of group objectives, Carolyn believes that change can only occur when trust and confidence exist between facilitator and client. Philip Champness Consultant and facilitator who works with public and voluntary sector clients internationally and in Britain. His particular interests are organisation strategy, complexity, change management, leadership development, culture and behaviour change and corporate governance. Aside from delivering Managing People through Change: Attitudes and Behaviours for RIPA International, Philip is also an Independent Member of the Care Council for Wales, and a Non-Executive Director of the Welsh Assembly Government’s Corporate Governance Committee for Public Sector and Local Government Delivery.
What you will learn: § Take a phased approach to managing and implementing change § Identify the human, technical and financial resources required for change § Apply the leadership skills and strategies that influence behaviour § Influence attitudes through listening, coaching, contracting and motivating to build trust, confidence and self-esteem § Identify what needs to change and why, and how to plan for it § Engage senior sponsors (internal and external) in the change process § Manage barriers and risks to change § Plan the culture of the future
Benefits of attending – You will be able to: § Develop robust implementation strategies, processes, tools and techniques § Communicate effectively with staff at all levels to prepare them for sustainable change and ensure positive engagement in the change process § Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation and the individuals who will be asked to adopt and implement the changes
Duration: 3 weeks Fees: £4,950 1 + 2 + 3
“The programme has been highly beneficial as part of the skill sets of someone in a management position. It is a good complement and added value to the earlier programme on Management Strategies.” Abel Olayinka, Professor of Applied Geophysics, University of Ibadan, Nigeria, a past delegate on the Making Change Happen workshop
Dates: 2 Mar - 20 Mar 1 Jun - 19 Jun 7 Sep - 25 Sep 23 Nov - 11 Dec
All materials for open programmes are provided on advanced e-readers
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Leadership
Making Change Happen: From Strategy into Action
Implementing Sustainable Change
Workshop aim
Workshop aim
The old adage, “the only thing constant in the world is change,” has never been more prevalent than in today’s society. As leaders, managers, or supervisors we are constantly being asked to deal with change as it arises and cope with its impact on our people and their day-to-day operations.
In today’s climate the quality of your change implementation strategies, the processes you adopt, the manner in which you engage your staff and choose to execute your actions will be major factors in determining the ultimate success of your organisational, departmental and team change initiatives.
This workshop offers an informative and valuable pathway of understanding for planning and leading organisational-wide, departmental and team change. You will also gain the tools and perspectives necessary to develop specific action plans in support of your initiatives whilst simultaneously motivating your people to understand and accept their role in helping to bring about the desired results.
The key to implementing successful change and continuous improvement is to ensure that departmental and team strategies fully support the over-arching organisational vision for change. To do this, implementation strategists must be prepared to take a broader, more flexible view of their organisation, its people and the role that each department and team must play in helping to anchor the desired changes in to their day-to-day activity.
It also provides answers to some of the key questions asked by leaders and managers when confronted by the need to change:
Whether you are considering a small change to one or two processes, or an organisation-wide change, it is common to feel concerned by the scale of the challenge, the upheaval it may bring and the reactions of your staff. You know that change needs to happen but are unsure about where to start.
§§ What are the key factors I must take into account? §§ How can I achieve the required support and resources necessary to make things happen? §§ What methods can I employ to ensure the support of key stakeholders? To facilitate greater understanding, guest speakers and learning practitioners will draw upon their extensive consulting experience in both public and private organisations to advance your understanding of the approaches, tools and techniques covered.
What you will learn: § Develop a phased approach for managing and implementing change
What you will learn: §§ Maximise essential styles, skills and attitudes for successful change leadership §§ Develop sound change strategies using a range of planning tools §§ Break down large-scale change strategies into achievable action plans §§ Develop and apply clear, engaging and personalised communication strategies
§ Define your implementation strategies and select appropriate implementation tools § Identify required resources: human, technical and financial § Ensure stakeholder engagement and support § Identify and apply key success factors for the people side of change, including managing performance through change § Diagnose gaps and manage resistance
§§ Use influencing skills to sell the need for change, secure active support and create a cadre of change supporters
§ Collect and analyse data, feedback and monitoring and evaluation techniques
§§ Identify and apply appropriate techniques to enhance working relationships
§ Use templates, guidelines and checklists to help create effective change implementation plans
Benefits of attending – You will be able to:
Benefits of attending – You will be able to:
§§ Build organisation-wide and departmental change strategies §§ Recognise and deploy a range of appropriate change leadership styles to address the needs of the organisation and the individuals most affected by the change
§ Prepare change implementation strategies using appropriate processes, tools and techniques § Prepare, guide and motivate all levels of staff for sustainable change § Manage the process of change implementation
§§ Prepare and secure the support of your change management team, change agents and senior supporters
§ Apply appropriate communication and relationship building techniques to anticipate and manage resistance
§§ Employ a range of techniques to encourage and motivate staff to accept and move with the change
§ Use monitoring and evaluation techniques to assess change
This workshop is module 1 of Leading Change: Strategy, People and Processes
This workshop is module 2 of Leading Change: Strategy, People and Processes
Duration: 1 week Fees: £2,300 1 + 2 + 3
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This workshop is designed to address these concerns and equip participants with the confidence to move forward using a structured and logical approach. It is suitable for anyone who is tasked with improving quality of service or output, including senior and middle managers, supervisors, change managers and their teams.
Dates: 2 Mar - 6 Mar 1 Jun - 5 Jun 7 Sep - 11 Sep 23 Nov - 27 Nov
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Duration: 1 week Fees: £2,300 1 + 2 + 3
Dates: 9 Mar - 13 Mar 8 Jun - 12 Jun 14 Sep - 18 Sep 30 Nov - 4 Dec
Managing People through Change: Attitudes and Behaviours
Case Study
Workshop aim
Kenya
We know from experience that improving organisation behaviour and performance is not easy. Around 75% of organisational change programmes fail because attitudes and behaviours remain the same. Public impatience at poor services and unresponsive attitudes is increasing. We need to find ways of changing organisations to generate improved attitudes and deliver better services. This highly interactive workshop will enable you to practice skills and develop your capacity to lead and influence others. Learning from models and from your own and other people’s experience, you will gain insights into how your thinking and behaviours impact on people and organisation performance. The programme includes guidance on how to become an agent of change by moving from a power to a service model of leadership. It will help you to empower your teams so that they can contribute more and improve services. Delegates will also benefit from a visit to a UK organisation to learn first-hand from leaders who have successfully changed behaviour to enhance performance. It will also use examples of organisation change achieved by outstanding managers from around the world, including Africa and Asia.
What you will learn: § Identify your style of being in charge and recognise when to be a commander, manager or leader § Develop leadership skills by hosting conversations and facilitating meetings to influence and motivate people to perform and change § Influence attitudes by listening, using emotional intelligence, disclosing, giving and receiving feedback, and building trust, confidence and self esteem § Diagnose your organisation culture and its influence on attitudes and commitment § Recognise blame culture and practice ways to avoid it § Understand and empathise with people undergoing change using the transition curve
Benefits of attending – You will be able to: § Develop leadership skills and techniques to enable you and your teams to change behaviour at work § Understand your organisation’s systems and identify and tackle root causes of negative attitudes and behaviour at work § Develop greater awareness of organisational change and its impact on people and enhance your capacity to support people and improve interpersonal relationships
Business Process Outsourcing and Information Technology Enabled Services Kenya Information Communication Technology Authority RIPA International were contracted by the Kenyan Information and Communication Technology Authority (KICTA) to design curriculum and training materials for the Business Process Outsourcing / Information Communication Technology Enabled Services (BPO/ ITES) industry. Our partners in this project were the Kenya Methodist University (KeMU), and between us a full programme was designed. KICTA also engaged the University of Nairobi to set up a Centre of Excellence to be the hub of the project and also where the physical training would take place. RIPA International worked closely with our partners, the University of Nairobi and KeMU, consulting industry stakeholders, to develop a bespoke curriculum for a 15 week programme to equip school leavers and university graduates with the necessary skills and behaviours for employment in this growing industry in Kenya. A successful pilot took place during 2013, after RIPA International held a Training of Trainers programme in Nairobi to equip the faculty staff with the skills necessary to deliver the interactive style of training that had been developed. The Centre of Excellence will have the capacity to train up to 5,000 students each year, and aims to transform Kenya into a destination of choice for the BPO/ ITES sector. It has the potential to reach countless beneficiaries across the East African region.
§ Better understand your personal workplace experiences and become a more effective leader through the empathetic support of other participants
This workshop is module 3 of Leading Change: Strategy, People and Processes Duration: 1 week Fees: £2,300 1 + 2 + 3
Dates: 16 Mar - 20 Mar 15 Jun - 19 Jun 21 Sep - 25 Sep 7 Dec - 11 Dec
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Leadership
Improving Productivity and Performance
Women in Leadership
Programme aim
Programme aim
Arguably, the most important function of the effective leader is to increase productivity and to maintain the highest standards of performance. This ensures that a workforce are operating to their full potential and guarantees to the stakeholder that the organisation / department is operating efficiently.
This intensive two-week programme is targeted at senior and high potential women who are aspiring to improve their leadership capabilities. Its objective is to assist women to better understand what drives and sustains successful female leaders, their personal motivations and strengths, and how best to work within a demanding organisational environment while maintaining a reasonable balance between work and home life.
Motivating leadership plays an important part in this, but organisations also need to have robust performance measurement systems in place that clearly express objectives, indicators and success criteria. This programme focuses on both these aspects of improving performance; exploring how leaders can develop their own skills by reviewing and explaining the three complementary dimensions of leadership: strategic leadership, tactical leadership and operational leadership. Ideal for the established or aspiring leader, this programme covers all styles of management; effective monitoring; staff appraisal, optimising performance through individual and team management; and team governance. It provides insight and guidance into policy formulation; environmental and operational control; reward and sanction mechanisms; management by objective (MBO); project management; conflict management; effective decision making and problem solving.
What you will learn: § The essential skills and competences to improve productivity and performance within your organisation § How to comprehensively review and measure performance improvement (using both Gap Analysis and SWOT Analysis relating to delivery and quality) § Employ relevant case studies and team based exercises to establish a strategic plan and operational model to ensure performance improvement
The programme will expose participants to theory, research, and applications in the area of leadership and focus on the specific concerns and opportunities faced by aspiring women. It will also sharpen their awareness of the challenges all leaders face in a climate of constant change. Leadership theories, styles and skills appropriate to participants’ own political, economic and social reality will be reviewed and discussed. In addition to examining the leadership of others, individuals will be constantly encouraged to critically review their current abilities, attitudes, behaviours and developmental needs by way of guiding them to discover their own leadership style and voice. This highly interactive programme will be supplemented by lectures, experiential exercises, discussions, site visits, feedback on current leadership styles, co-counselling sessions and facilitation groups. It will also feature case studies delivered by women leaders from the United Kingdom.
What you will learn: § Maximise essential styles, skills and attitudes for leadership success § Become more emotionally and politically literate § How to use core leadership competencies to support enhanced output
§ Establish a robust and continuous performance monitoring and evaluation system for critical functions, processes and projects
§ Plan and apply techniques to improve work relationships and team performance
§ Employ effective decision making and problem solving to ensure continuous improvement and to support the successful completion of established performance targets
§ Build improved personal relationships by applying advanced communication and influencing techniques
§ Effective communication through briefing, appraisal and performance-related meetings § Assertiveness, negotiation, conflict resolution, influence and persuasion skills
Benefits of attending – You will be able to: § Return to your organisation and confidently and competently improve performance § Establish a resilient performance strategy and complementary operational plan to ensure continuous high performance; a robust quality management system (QMS) § Improve productivity within the constraints of an established budget
§ Develop and maintain greater self-confidence and personal power
Benefits of attending – You will be able to: § Understand and apply winning styles, skills and attitudes to leadership § Know how and when to influence, inspire and motivate higher performing teams § Apply advanced communication and relationship building techniques § Use improved confidence and personal power to influence others § Better manage conflict in the workplace § Attain and maintain an enhanced work/life balance § Work towards improved gender differences in the workplace
Did you know?
In Rwanda, women make up 64% of the country’s lower house of Parliament – a higher percentage than in any other nation. Duration: 2 weeks Fees: £3,850
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Dates: 20 Jul - 31 Jul 9 Nov - 20 Nov
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Duration: 2 weeks Fees: £3,850
Dates: 28 Sep - 9 Oct
Leadership
Leadership
Masterclasses in Leadership
Programme aim “Companies reporting strong leadership development programs are 1.5 times more likely to be found atop Fortune magazine’s ‘Most Admired Companies’ list.” Source: Consulting Psychology Journal, 2003, “The Return on Investment of Leadership Development: Differentiating our Discipline” All committed leaders want to ensure that their organisational outcomes are achieved and to leave a legacy of good work. To reach this goal, they must continuously develop themselves and their staff, as well as enhancing and keeping their business knowledge up to date to ensure success for the organisation into the future. Research shows that to become an outstanding leader there are four critical areas on which you should focus: Vision, Empowerment , Environment and Responsibility. Increasingly, Emotional Intelligence is also seen as a key skill, and trust, respect and honesty are now recognised as having a vital role to play in the more holistic approach to leadership taken by many forward looking organisations. All of these key knowledge areas will be explored thoroughly throughout RIPA International’s highly participative two week Leadership programme. Participants will work through the very latest thinking and models, and will also have access to a range of tools and techniques to enable them to refine and build on their current leadership skills. Participants who complete our Leadership programme will also receive an ILM Development Award.
Emotional Intelligence
New
How emotionally intelligent are you? In recent years Emotional Intelligence (EQ) has emerged as a key element of leadership to complement traditional problem solving intelligences. Organisations with more emotionally intelligent leaders have higher levels of organisational engagement. Organisations with higher organisational engagement achieve better performance. Organisations that perform better are more able to achieve government mandates. This fun and interactive Masterclass is for leaders looking to develop their emotional intelligence, allowing them to be more effective in their roles and drive their organisations to success. This programme offers a comprehensive introduction to one of the most important business developments in recent times. § Be aware how your emotions affect your communication and performance § Use Emotional Intelligence to bring out the best in others § Tailor your communication according to audience, objective and content
Duration: 2 days Fees: £995
Dates: 2 Feb - 3 Feb 13 Jul - 14 Jul
What you will learn: §§ The latest global developments and thinking on leadership and Strategic Leadership skills §§ How to get the leadership vision embedded into the organisation §§ Ensuring the current business strategy is robust and communicated at all levels §§ The importance of trust, ethics and consistency for an outstanding leader §§ Improving the performance and development of individuals §§ Understanding Emotional Intelligence and protecting your own well-being §§ Technology: impact and optimum uses for today’s leader §§ Handling the media and techniques for speech making §§ Dealing effectively with conflict §§ Undertaking a Leadership Challenge §§ The need for self-assessment and reflection using a range of tools
Benefits of attending – You will be able to: § Consider how to improve key areas within the organisation § Create a leadership plan relevant to your own strengths and the requirements of your organisation § Apply a range of leadership styles for different situations
Strategy for Leaders
New
The strategic leader always has an eye on the future, devising plans for the long term direction of the organisation; constantly scanning the external environment for potential opportunities or threats and preparing accordingly. To put these plans into practice, the strategic leaders must also possess the ability to convince the rest of the organisation to share in the vision. Participants will learn how to lead strategically in this skills focused Masterclass; introducing tools that show leaders how to analyse their environment and formulate robust plans of action of response. Implementing strategies through programme management methods will also be covered. § Balance short term targets with a long term vision § Anticipate potential threats and opportunities to your organisation and prepare accordingly § Formulate robust plans to implement your strategy
Our Leadership programme is designated as an ILM Development Award* * Full attendance is required
Duration: 2 weeks Fees: £3,850
Dates: 26 Jan - 6 Feb 13 Apr - 24 Apr 6 Jul - 17 Jul 5 Oct - 16 Oct
Duration: 2 days Fees: £995
Dates: 20 Apr - 21 Apr 7 Oct - 8 Oct
All materials for open programmes are provided on advanced e-readers
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Case Study
Crisis Management and Contingency Planning
Sierra Leone
Programme aim
Leadership Skills and Implementing HR Strategy National Social Security Insurance Trust Further to a meeting in November 2013 in Freetown between Denise Smart and Tim Runacre of RIPA International and representatives of the National Social Security Insurance Trust (NASSIT), a request was made for the delivery of a Leadership Skills development programme for managers within the organisation, followed by a strategy workshop for senior HR managers and directors. Prior to delivering the first stage of the programme, initial scoping discussions were held between RIPA International’s director of studies, Ann Hall and key NASSIT stakeholders to identify existing skills, knowledge, and abilities of the workforce, and the organisational needs and policy reasons for learning interventions. Stage One of the programme, focusing on Leadership Skills, was delivered in May at the NASSIT headquarters in Freetown. The programme was opened by acting Director General, Mr Joseph Sedu Mans Jnr, and Deputy Director Mr Fuaad Daboh was also among the 25 attending delegates. Programme objectives included, understanding the necessary steps required to achieve a high performance workforce, improving management’s ability to lead effectively, and setting appropriate targets and standards for improving performance. Questionnaires were also circulated to all delegates to better understand attitudes towards leadership within NASSIT. Four change agents were also identified to act as a liaison between NASSIT and RIPA International; advising on progress and any issues that may arise in the future. These change agents will be contacted individually by Ann Hall in a series of scheduled conference calls, to discuss how implementation of the first stage of training has progressed and to provide any support the change agents may require. This will then be followed by a one week programme, also delivered by RIPA International on Integrating HR Strategy training for directors and heads of HR, which will incorporate feedback obtained during the first stage of training and the recommendations made by the agents of change. This fits with RIPA International’s vision for capacity building by developing long term partnerships with the organisations we work with so each programme can build on the progress made previously.
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History has demonstrated that the way in which an organisation prepares for and responds to an emerging critical incident, can have a huge impact on its long term sustainability and brand value. Effective crisis management and contingency planning can significantly reduce the negative impact of the event, saving lives and enhancing an organisation’s international reputation. Conversely, a weak or ineffective response can result in the unnecessary loss of life, criminal liability and catastrophic organisational damage. While individual organisations face unique challenges and operate in different environments, the core principles of effective crisis management and contingency planning can be applied worldwide. Using real incidents as a vehicle for learning, this programme provides senior managers, policy makers and specialist planners with cost effective, realistic and sustainable options reflecting current best practice. The programme aims to give participants a clear understanding of the rationale and business benefits for investing in effective crisis management and contingency planning, while focusing on the key principles and methodologies that have been proven to work in reality. Participants will leave the programme with the necessary skills and knowledge to refine existing contingency plans and improve their crisis management procedures. Participation in this comprehensive programme will also enable responsible organisations to discharge their duty of care to their staff, shareholders and local communities. Failing to Plan is Planning to Fail!
What you will learn: § The rationale and business benefits for practicing effective crisis management and contingency planning – why should we invest in it? § The definitions of threat, risk and vulnerability § The potential ‘costs’ associated with ineffective crisis management and contingency planning (human, financial, legal, reputational) § The composition and key functions of a crisis management team § The process of identifying key strategic threats and risks from terrorism, criminal acts, natural disasters and loss of key assets and infrastructure § Time critical decision making § The importance of decision making logs and accurate record keeping
Benefits of attending – You will be able to: § Identify key strategic threats and risks from terrorism, criminal acts, natural disasters and loss of key assets and infrastructure § Apply a scoring matrix to help quantify and assess organisational vulnerability § Develop strategies and contingency plans to mitigate the impact of identified threats and risks, thereby reducing organisational vulnerability § Develop ‘Gold’ (control) strategies (clear strategic objectives for the short, medium and long term) § Devise training and exercise programmes for chief executives/ senior managers § Activate a Crisis Management Team (CMT) Duration: 2 weeks Fees: £3,850
Dates: 26 May - 5 Jun 9 Nov - 20 Nov
Leadership
Management Strategies
Institutional Development for Senior Executives
Programme aim
Workshop aim
As a manager you are likely to have spent a lot of time gaining professional and technical qualifications and becoming an expert in your area. You may currently be managing a busy and challenging department or be newly promoted into the exciting but challenging management world. You will have the opportunity, on this programme, to look at key areas of management which may enhance the performance of both your workforce and yourself whilst also achieving organisational objectives and strategies. The professional world is now fast paced, ever changing and deeply challenging; the role of the modern manager needs to reflect this.
Many senior executives make the difficult transition from a background that is professional or technical in nature to one that entails broader management responsibilities. This requires thinking laterally about the needs of their organisations, as well as upskilling to meet new challenges. In rapidly evolving environments, where there are rising expectations regarding service delivery standards, senior executives also have a key leadership role, helping their organisations to reposition for the future.
This highly practical learning programme will give you the opportunity to focus on a wide area of management tools and new thinking to enhance and build on your current managerial skills. This unique programme will encourage you to bring a “working issue, challenge or project” that maybe as yet is unresolved that can be presented and discussed within Action Learning Groups. In this environment potential solutions will be discussed with your Director of Studies and fellow delegates, to provide a unique perspective to this issue.
What you will learn: § How to ensure that the organisation / departmental strategy is clearly communicated and linked to outcomes § Define and plan departmental strategy in a clear and concise way § Explore how to communicate effectively with individuals and the team
This programme is well-focused to ensure that within the one week, participants are able to learn new skills across key disciplines of change management, finance, human resource management and organisational development. It is tailored to deliver key advice and best practice, as well as creating a stimulating environment where participants can cross-learn and share experiences. It helps those who participate to step back from their hectic day-to-day work and to think critically about the change process, enabling them to consider the sequencing of reforms, the risks of change and how to mitigate these risks, and the challenges of creating a consensus around reforms and performance strengthening. Materials are provided in concise formats to enable rapid distillation, with a strong emphasis on usability. This programme places a particular emphasis on “need to know” advice and information, which avoids excessive detail. This has been prepared on the understanding that “less is more” and that busy executives simply do not have the time to research widely or to undertake lengthy Masters of Business Administration (MBA) programmes. The focus on practicality will appeal to all those with ambition to see results quickly.
§ Assess and enhance your presentation and communication skills to report on achievements toward organisational strategy
What you will learn:
§ How to manage and monitor your team in a fair and equitable way
§ Introduce and sequence reforms
§ Ensure a positive work culture in your department to enhance performance
§ Avoid silos and the challenges of matrix management
§ Tools to develop your team members performance, such as effective planning and the use of the performance appraisal system
§ Finance management and payment by results
§ How to coach your team members to enhance individual performance § Deal with conflict and challenging behaviour in your team / department and learn how to resolve these issues § The need to embrace technology and information as tool for the future § How to manage and drive change using a range of tools to assist you with this process
Benefits of attending – You will be able to:
§ Understand institutional structures
§ Plan at an institutional level: moving from vision to implementation § Performance measurement and management § Support change and enhance organisational cultures
Benefits of attending – You will be able to: § Lead those around you with greater confidence and direction § Undertake an organisational capacity assessment, highlighting key areas of improvement within your organisation § Take a more strategic approach to leadership § Critically evaluate your role as a leader
§ Achieve organisation and departmental strategies and outcomes § Improve the performance of individuals in your team § Resolve a current work issue or challenge in an Action Learning Group to improve performance for the future
Duration: 2 weeks Fees: £3,850
Dates: 10 Aug - 21 Aug 7 Dec - 18 Dec
Duration: 1 week Fees: £2,300
Dates: 2 Nov - 6 Nov
All materials for open programmes are provided on advanced e-readers
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Accountability and Compliance Faculty schedule Programmes and Workshops
Start date End date
Effective Corporate Governance
24/08/2015
28/08/2015
Government and Corporate Security Management
18/05/2015 28/09/2015
22/05/2015 02/10/2015
Preventing and Combating Fraud and Corruption
11/05/2015 10/08/2015 09/11/2015
22/05/2015 21/08/2015 20/11/2015
Vigilance, Ethics and Corruption Prevention
11/05/2015 10/08/2015 09/11/2015
15/05/2015 14/08/2015 13/11/2015
Combating Cybercrime: A Masterclass
18/05/2015 17/08/2015 16/11/2015
19/05/2015 18/08/2015 17/11/2015
Investigating Fraud and Corruption
20/05/2015 19/08/2015 18/11/2015
22/05/2015 21/08/2015 20/11/2015
Forensic Audit
24/08/2015 16/11/2015
28/08/2015 20/11/2015
Accountability and Compliance
Effective Corporate Governance
Government and Corporate Security Management
Workshop aim
Workshop aim
Corporate governance is a set of processes, customs, policies, laws and institutions affecting the way an organisation is directed, administered or controlled. Effective corporate governance ensures that organisations’ objectives are achieved through the formulation of the right strategies and the performance management arrangements to ensure their delivery. Effective corporate governance, whether in private or public sectors, also requires appropriate transparency and scrutiny.
Today’s security manager faces a diverse range of risks and issues which threaten to compromise their organisation and which must be managed quickly and effectively with limited disruption to operations. Key to meeting this need is the ability to identify and plan for these situations in advance so that the response is rapid and effective. This programme will enhance your ability to plan, prepare and manage the security of your organisation.
Regulators and external auditors increasingly comment on the standards of corporate governance in terms of translating the strategic framework (vision, mission and values) into a coherent set of strategic objectives supported by a business planning environment. The Head of Internal Audit often now has responsibility to report on corporate governance and this provides a new stimulus to developing the mechanisms of accountability, responsibility and integrity which is underpinned by positive behaviours, transparency and openness in decision-making and the introduction of overview and scrutiny arrangements which support this approach. The aim of this programme is to assist participants to understand and apply the principles of effective corporate governance and to target and achieve their objectives more effectively. The following key areas of corporate governance will be explored in depth: governance structures, performance management and risk management.
New
Successful security management in the 21st century is dependent upon unified and coordinated planning which encompasses all components of the organisation from effective management of staff through to the protection of physical and virtual assets. This programme will explore international best practice and pragmatic action plans which can be readily implemented in your organisation.
What you will learn: §§ The role of security managers and the purpose of security management §§ Understand how the level of security measures are balanced with the level of threat §§ Identify and assess risks §§ How to deal with crime threats including terrorism and threat to life §§ The different forms of corruption and how to manage your vulnerability §§ Planning for disasters and evacuations. The importance of contingency planning
What you will learn:
§§ Protect your ICT infrastructure and information assets
§§ How to apply effective corporate governance when directing and controlling public and private sector organisations
§§ Deal with post-incident recovery
§§ Put the principles into practice and access relevant examples to draw applicable lessons from
§§ Management of Critical Protection of National Infrastructure (CPNI).
§§ Understand the role of political leadership and boards in establishing and maintaining good governance
§§ Develop investigation skills §§ Appropriate management and leadership skills for the security sector §§ Deal with employment law and industrial tribunals.
§§ Identify links between corporate governance, risk management and performance management
Benefits of attending – You will be able to:
§§ Implement strong internal controls, checks and balances
§§ Develop your personal knowledge and skills in effective security management
§§ Measure quality and performance in relation to monitoring processes to cement accountability
§§ Identify key risks to your organisation and how to counter them
§§ Recognise how organisations without robust corporate governance risk poor performance and accountability issues
§§ Understand how to develop an effective security plan to prepare and protect your organisation
Benefits of attending – You will be able to:
§§ Know how to minimise opportunities from security threats such as terrorism, protest groups, crime and corruption.
§§ Identify attributes of organisations with effective corporate governance, the obstacles to implementing strong corporate governance measures and where reform might be needed §§ Appreciate the practical, operational benefits and how the principles can be applied specifically to your organisation §§ Apply modern techniques to measure and manage the efficiency and effectiveness of services and the performance of projects and the delivery of organisational value
Duration: 1 week Fees: £2,300
Dates: 24 Aug - 28 Aug
Duration: 1 week Fees: £2,300
Dates: 18 May - 22 May 28 Sep - 2 Oct
All materials for open programmes are provided on advanced e-readers
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Accountability and Compliance
Preventing and Combating Fraud and Corruption
Vigilance, Ethics and Corruption Prevention New
Programme aim
As fraud and corruption evolve so must the means of prevention. This is why we have introduced this new comprehensive ten-day programme, combining workshops and seminars to present an all-encompassing approach to tackling fraudulent and corrupt practices.
Vigilance, Ethics and Corruption Prevention (5 days) Combating Cybercrime: A Masterclass (2 days) Investigating Fraud and Corruption (3 days)
Workshop aim Prevention is better than cure. It is a great deal easier to prevent fraud and corruption ever happening than it is to stop it after it’s begun. But how? This one-week workshop will look at successful strategies adopted around the world. How do organisations establish and communicate core values and promote and maintain ethical and professional behaviour? It will review latest approaches to identifying areas of risk and illustrate current techniques for reducing opportunities for misconduct. It will also explore how to encourage reporting of potential and actual wrongdoing through effective ‘whistleblowing’ procedures.
What you will learn: §§ How to implement a process model to improve professional standards in business, government and civil society §§ Establish effective anti-fraud and corruption policies and procedures §§ Conduct corporate vigilance strategies §§ Develop proactive deterrence techniques
The seemingly endless and constantly evolving forms of fraud and corruption make them very difficult to eradicate; the dishonest will always find new, increasingly opaque ways to ‘cheat the system’. Organisations therefore need to be ever more vigilant in their anti-corruption and fraud strategies.
§§ Make use of the key elements of effective complaints handling
This multi-faceted programme, which has been completely revised for 2015, will equip participants with the ability to minimise the risks their organisations face. It opens with a five-day workshop exploring how to defend your organisation from corruption and fraud taking root. Increasingly cybercrime has emerged as the favoured platform to carry out corrupt and / or fraudulent activities, and so this programme includes a two-day masterclass specifically focused on combating cybercrime. The programme closes with a three-day session on how to investigate and, if necessary, prosecute the dishonest, equipping vigilance officers will the skills to recognise corruption and fraud which are becoming increasingly difficult to identify.
§§ Create an overview of risks to the organisation and reflect on the latest international issues and trends
§§ Apply social and psychological approaches to finding potential fraudsters in an organisation §§ Implement public interest disclosure policies §§ Use strategic alliances to support ethical working
Benefits of attending – You will be able to: §§ Devise policies and strategies to help develop integrity and trust in government public services and businesses §§ Develop an anti-corruption strategy, identify corruption hotspots and engage with stakeholders to establish prevention methods §§ Be aware of financial crime and fraud, and consider impact on wider international issues
What you will learn: §§ How corruption has evolved in recent years §§ What is cybercrime and how to fight it §§ How to operate transparently and ethically §§ The latest strategies to defend against corruption and fraud
Did you know?
This programme is suitable for Vigilance Officers
Benefits of attending – You will be able to: §§ Instigate an anti-corruption strategy that defends your organisation against the latest threats §§ Ensure your organisation is taking reasonable precautions against fraudulent, dishonest and unethical behaviour §§ Develop techniques to protect your electronic assets, deter cybercriminals and prevent internet fraud §§ Oversee anti-corruption investigations §§ Detect, prevent and prosecute against fraud
Duration: 2 weeks Fees: £3,850 1 + 2 + 3
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Dates: 11 May - 22 May 10 Aug - 21 Aug 9 Nov - 20 Nov
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
This workshop is module 1 of Preventing and Combating Fraud and Corruption Duration: 1 week Fees: £2,300 1 + 2 + 3
Dates: 11 May - 15 May 10 Aug - 14 Aug 9 Nov - 13 Nov
Accountability and Compliance
Combating Cybercrime: A Masterclass
Investigating Fraud and Corruption
Seminar aim
Workshop aim
Cybercrime is a growing threat to individuals, organisations and states around the globe. The threat comes in many forms. Its impact can be devastating and it is not only financial: political extremists and terrorists are increasingly looking to exploit the power of computers and the internet. Cybercrime enables entirely new offences such as phishing, denial of service attacks and internet time theft to be carried out. It also enables more traditional forms of crime, such as fraud, the sale of illicit materials, forgery and blackmail to be carried out on a vastly expanded scope and scale.
Fraud and corruption impacts upon the efficiency, reputation, morale and stability of an organisation, often creating problems far greater than the financial losses involved. Increasingly the use of new technology enables the proceeds of fraud and corrupt practices to be transferred anywhere in the world in a matter of seconds. Investigations, especially if not effectively managed, can be lengthy, costly and involve difficult issues of jurisdiction.
This seminar will ensure you know the key elements and emerging trends to cybercrime. Perhaps even more importantly, it will introduce you to a range of techniques to combat it. Together these can significantly reduce your personal and organisational exposure to risk. Led by highly experienced financial and computer crime investigators, this intensive programme covers the key elements of cybercrime and the seizure of digital evidence and some practical responses.
This workshop covers a range of techniques which can help investigate and if appropriate, prosecute corrupt and fraudulent behaviour. The different options open to organisations will be explored based on international best practice backed up by first hand practical experience. The techniques explored in this programme include the introduction of higher quality vigilance systems, more rigorous investigation processes, strategies to increase the prospect of successful prosecutions or disciplinary processes and measures to combat money laundering and achieve the repatriation of stolen funds.
No prior technical knowledge is required.
What you will learn:
What you will learn:
§§ Apply techniques and principles used by successful financial crime investigators which reflect international best practice §§ Get best value from forensic accountants
§§ Assess and manage risk §§ Combat virtual security risks: emails, viruses and hackers §§ Detect and prevent money laundering
§§ Understand the risks and advantages of pursuing civil remedies §§ Execute strategies to increase the likelihood of successful prosecutions §§ Treat witnesses and accused persons appropriately
§§ Take advantage of computer forensics
§§ Detect money laundering and obtain mutual legal assistance form other jurisdictions
§§ Retrieve digital evidence §§ Promote the importance of continuity §§ Apply proactive techniques proven to be successful §§ Increase the likelihood of successful prosecution of trans-national e-crime and cybercrime
Benefits of attending – You will be able to: §§ Assess the potential risk to your organisation from cybercrime and develop techniques to deter it §§ Launch and manage a cybercrime investigation §§ Review information security and better detect and prevent criminal attacks, money laundering and fraudulent transactions
Did you know? Cybercrime is one of the most commonly reported types of economic crime.
§§ Make use of methods to detect fraudulent and corrupt transactions in large accounting systems §§ Repatriate financial assets
Benefits of attending – You will be able to: §§ Assess the extent of fraud and corruption risk and understand the growing threat from new trends, including cybercrime and internet fraud §§ Develop proactive techniques to deter and detect fraud and corruption and decide on an appropriate course of action including prosecution
All modules of Preventing and Combating Fraud and Corruption refer to the key international, regional and national agreements, laws and provisions designed to help combat fraud and corruption, ensuring those covered are specifically relevant to participants’ home countries.
Source: PricewaterhouseCoopers 2014 Global Economic Crime Survey
This seminar is module 2 of Preventing and Combating Fraud and Corruption Duration: 2 days Fees: £995 1 + 2 + 3
Dates: 18 May - 19 May 17 Aug - 18 Aug 16 Nov - 17 Nov
This workshop is module 3 of Preventing and Combating Fraud and Corruption Duration: 3 days Fees: £1,800 1 + 2 + 3
Dates: 20 May - 22 May 19 Aug - 21 Aug 18 Nov - 20 Nov
All materials for open programmes are provided on advanced e-readers
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Accountability and Compliance
Case Study
Forensic Audit
Kosovo
Programme aim
Strengthening Anti-Corruption Strategies Kosovo Judicial Institute In 2013 RIPA International delivered a national training programme on anti-corruption strategies to the Kosovo Judicial Institute (KJI) that included tailored curricula, a training-the-trainer programme and a judicial study visit. The programme’s aim was to build the KJI’s capability to tackle corruption over the long term. Building on this, RIPA International returned to Pristina in May 2014 to meet with the KJI and key stakeholders, including representatives from the Kosovo Police and Customs. The purpose of this meeting was, firstly to assess the programme’s progress so far in implementing the new anticorruption strategies and adopting key learning points, but also to develop a follow-up agenda to build on these developments. On the basis of these meetings two capacity building programmes were subsequently delivered on Strengthening anti-Corruption Policies with a focus on furthering Kosovo’s integration with the EU and Improving the Quality of Investigations, looking at financial, inter-agency and international investigations. Evaluation of these programmes identified a need to embed learning within the workplace. RIPA International also developed a coaching and mentoring programme: Conducting Effective Investigations and Successful Prosecutions Arising out of Allegations of Corruption. RIPA International’s highly experienced anti-corruption consultants provided high quality personal coaching and mentoring to prosecutors, senior police officers and customs officials. The objective for this ongoing programme is to strengthen the capacity, capability and expertise of law enforcement agencies and prosecutors to complete successful investigations and prosecutions following allegations of corruption. RIPA International sees this collaboration with the KJI as long term and sustainable, as implementing and adopting effective anti-corruption measures is a gradual process, constantly buidling on previous improvements. We are confident that these programmes will have a significant impact in the creation of a robust nationwide anti-corruption strategy for Kosovo.
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New
The role of Internal Audit has changed dramatically in recent years, with a much greater emphasis on providing assurance to management about the control environment, Value for Money and the quality of corporate governance. However, Internal Audit still has a key role to play in combating and investigating fraud. Expertise in identifying high risk areas, together with the skills to identify and handle incidents of financial crime, is just as important as it ever was. The incidence of such fraud is increasing and, statistically, it is likely to be one of your long-standing, trusted employees who is stealing your money, your assets or your information. Combatting crime requires expertise in information gathering, investigations, interviewing, analysis, record keeping and document management. Generally speaking, police forces are not sufficiently trained and do not have the resources to support or undertake investigations of this nature.This means that when auditors do call in the police, the response is often limited. The chances of obtaining a successful prosecution or recovering the stolen money are slim unless you have the forensic skills to undertake the investigation successfully and to bring the case to a successful conclusion. This programme is aimed at providing you with the skills and knowledge to carry out and lead forensic auditing.
What you will learn: §§ What forensic auditing is and the role of forensic auditing in both internal and external audit §§ Risk based auditing and the Audit Plan and the relationship between internal and external audit §§ The importance of good corporate governance and counter-fraud activity and awareness §§ Typical types of fraud and who perpetrates them §§ Counter fraud techniques: preventing, detecting and correcting fraud and corruption §§ What to do when a fraud is discovered and investigation of fraud and corruption §§ Reporting, confidentiality, communications, record keeping and document control §§ Involving the police and the criminal justice system and moving on: the aftermath of fraud
Benefits of attending – You will be able to: §§ Understand forensic auditing and the importance of its role in modern audit §§ Be aware of the potential risks of fraud and corruption §§ Incorporate forensic auditing into Audit Plans §§ Use forensic audit techniques and manage a major investigation §§ Develop an approach to countering fraud risks and help develop a set of internal controls §§ Be aware of the need to allocate responsibility for propriety within a complex organisation §§ Advise on the engagement of police and the criminal justice system §§ Compile an evidence-based report of findings and taking appropriate action Duration: 1 week Fees: £2,300
Dates: 24 Aug - 28 Aug 16 Nov - 20 Nov
Collaborations Peru
Botswana
The Private Investment Promotion Agency of the Peruvian Government (ProInversión)
Botswana Public Service College
In February 2015, RIPA International entered into collaboration with ProInversión and the British Embassy in Lima, Peru, to train officials from national and subnational governments on the Structuring of Projects and Management for the Portfolio of Social Projects (education and health) under the Public Private Partnerships (PPP) process. The programme was led and developed by two RIPA International consultants, Steve Johnson and Lester Cheong. During the programme, officials from national and subnational governments undertook theoretical and practical workshops by international experts on how to identify structure and manage a portfolio of PPP projects in the sectors of health, education, justice, productive development environment and technological innovation. Participants represented all of the regional governments and each had a diverse range of experience of the PPP process before commencement of the programme. The areas of study within this project included: international experience in the PPP Project, the construction of the portfolio of projects, project approach versus program approach, interacting and shaping the market for a portfolio of projects, analysis of needs and eligibility analysis of PPP projects. Through exposure to practical support and recommendations, RIPA International improved the attendees’ knowledge regarding utilisation of the PPP process in their particular administrations. By exploring how to structure a programme of projects and the attractiveness of regional markets for private investment, the attendee’s capacity to effectively structure and manage the PPP process was improved. A look at the workings of the first phase of the UK PPP process also allowed participants to see how they could relate these to the particular dynamics of the Peruvian market.
In 2014 RIPA International entered into a collaboration with the Botswana Public Service College (BPSC) to support the organisation’s institutional capacity building requirements in order to ensure the BPSC is best placed to continue responsibility for national skills development of the Botswana Public Service. In this capacity, RIPA International was commissioned to deliver a wide ranging curriculum encompassing subjects from Human Resources, Public Sector Delivery, Leadership Development and Strategic Planning. A series of programmes were developed to illustrate what excellent public services of the future could and should be like by; focusing on the most up to date modernisation thinking in public service delivery, integration of the HR function with business strategy, implementation of a robust succession plan and talent management strategy to attract the potential leaders of the future and introduction of a strategy that focuses on results, meeting targets and improving performance. ‘The Government of Botswana is committed to building a world class public service that is efficient, effective, caring and responsive to local and global challenges. The Botswana Public Service College, as a centre of applied learning, has built partnerships, both local and international, that are meant to assist in the realisation of this goal. The partnership between BPSC and RIPA International will enable the College to access the vast expertise that RIPA has built over the years.’ Dr. Theophilus Mooko, Acting Director of Directorate of Public Service Management (DPSM)
Jim Standen, RIPA International’s learning consultant who delivered the opening programme on Business Process Management, believes this collaboration has great potential for the future of Botswana’s public service. Reflecting on his experiences in Gaborone he said “What the Botswana Public Service College are doing is highly impressive because they have got a clear strategy, focused on improving government services and they have allocated the resources to make this strategy a reality. RIPA International’s role in this plan is to equip them with the tools to do the job.”
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Public Sector Reform Faculty schedule Programmes and Workshops
Start date End date
Improving Public Service Delivery
02/03/2015 08/06/2015 12/10/2015
13/03/2015 19/06/2015 23/10/2015
Managing Information Assets: Effective Records Management
20/07/2015 19/10/2015
31/07/2015 30/10/2015
The Complete PPP Practioner
13/04/2015 21/09/2015
01/05/2015 09/10/2015
Public Private Partnerships: Policy Issues, Options and Success Factors, an Overview
13/04/2015 21/09/2015
24/04/2015 02/10/2015
PPP Technical Issues: Practitioner Workshop
27/04/2015 05/10/2015
01/05/2015 09/10/2015
Community Driven Development: Building Effective Local Services
This programme can be scheduled for delegations of six participants or above.
Integrated Border Management: Enhanced Customs and Immigration Services
09/11/2015
20/11/2015
Public Sector Reform
Improving Public Service Delivery
Managing Information Assets: Effective Records Management
Programme aim
Programme aim
Citizens’ needs are becoming much more complex and public services need to deliver smarter and more responsive services. The programme will equip public servants how best to deploy insight techniques, lever segmentation, how to work with whole of Government, personalisation, data management. The programme will show how to make services relevant to individual citizens both in improving consumer experience and driving out waste and inefficiency leading to better use of tax payer resources.
Getting the right information to the right person at the right time should, in theory, be easy. Data handling protocols, content management and knowledge management strategies, collaborative working arrangements and electronic document and records management systems all help manage information. Every organisation needs accurate information to develop, deliver and assess the effectiveness of its policies, programmes and services, to make informed decisions.
The programme will look at co-production and co-design, behavioural insight, customer relationship management, participatory budgeting, nudge theory, citizen empowerment, models of excellence, commissioning and how to use digital customer service.
Poorly managed content can result in severe consequences for an organisation. Relying on inaccurate or out of date information can lead to poor decisions being made and the implementation of unnecessary and / or ineffective policies. Poor information management can also mean increased costs from keeping material that is no longer needed and decreased productivity due to the need to recreate data that cannot be found. It should also be remembered that a poorly maintained information environment provides an excellent smokescreen for criminal activity such as embezzlement, corruption and fraud.
What you will learn: §§ New and up-to-date techniques used in the public and private sectors to drive customer centred service §§ How better to work alongside the private sector in partnership working §§ How to be impact and outcome focussed §§ Co-design and co-production principles and how citizens can collaborate with you to deliver service delivery §§ The skills and operational functions in public services that will be needed in the future to respond to a “demanding” citizen approach to use of public services
This programme presents participants from government, commercial organisations and not-for-profit agencies with modern approaches to managing mixed media information resources. It provides practical tools and methods to implement sustainable knowledge and content management systems.
What you will learn:
Benefits of attending – You will be able to:
§ The components of corporate intellectual control
§§ Improve services in public sector organisations by delivering improved outcomes and using tax payers money to maximum impact.
§ Analyse and develop information management procedures § Apply systematic processes for information retention and disposal
§§ Understand the most up to date tools and techniques in public sector reform and how to apply these techniques to drive improvement in your own organisation.
§ The characteristics of an information-enriched organisation
§§ Understand how to move beyond citizen consultation and use an “asset” based model by working alongside citizens to improve services §§ Take a strategic view of how policy and organisational changes happening across governments will need to be linked to your organisation so you deliver holistic solutions to citizen’s needs.
§ The key principles of informational security § Build capacity among information creators, users and managers § Preserve paper and electronic information resources § Lead and manage information-based change § Monitor and evaluate knowledge management systems § Make effective use of information
Benefits of attending – You will be able to: § Organise content in a range of media and develop sustainable strategies to manage and preserve information § Assess the information and knowledge management strengths and weaknesses of your organisation
This programme will be led by Director of Studies Paul Scriven A previous senior manager in Government Health Services and a former Leader (Mayor) of Sheffield City Council. He is a Member of the House of Lords. Paul is also a member of the Public Service Transformation Challenge Group tasked with delivering reforms to transform public services in the UK.
Duration: 2 weeks Fees: £3,850
Dates: 2 Mar - 13 Mar 8 Jun - 19 Jun 12 Oct - 23 Oct
§ Better understand the features, functions and challenges of electronic records management, knowledge and content management systems § Develop tools and processes to determine business requirements and select a system to support those requirements § Lead information based transformation in your organisation
Duration: 2 weeks Fees: £3,850
Dates: 20 Jul - 31 Jul 19 Oct - 30 Oct
All materials for open programmes are provided on advanced e-readers
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Public Sector Reform
Public Private Partnerships: Policy Issues, Options and Success Factors, an Overview
PPP Technical Issues: Practitioner Workshop
Programme aim
Workshop aim
Public Private Partnerships (PPPs) are widely recognised as an essential means of harnessing private sector skills and expertise whilst attracting new investment to improve public services and help to finance much needed improvements in infrastructure. But what is a PPP given that there are no standard, universal definitions across the globe? Sometimes the right solution might be alternative arrangements for engaging the private sector. The spectrum of other options ranges from outsourcing deals through to full privatisation. How should an organisation choose the best solution?
This programme is aimed at delegates who have completed Public Private Partnerships: Policy Issues, Options and Success Factors, an Overview. It follows on from the overview programme providing an understanding of the technical aspects of PPPs that practitioners need to understand.
This programme introduces PPP leaders and managers to the full range of these strategic issues and how to address them in introducing successful PPPs. Those wishing to study particular aspects in greater depth will also benefit from the optional additional week covering some of the technical issues in greater detail (see PPP Technical Issues).
Some delegates only want to address the broader, fundamental policy issues covered in the first two weeks of this programme (see opposite). Building on that foundation, others want, in addition, to go on to study the more detailed and technical issues in greater depth. This optional third week enables us to meet both needs. In response to feedback from delegates we have selected four key areas for this more detailed module. These are: § Project Strategy, Tendering and Contract Processes § Financing PPPs § Regulatory and Governance Issues
What you will learn: § Better understand the social and economic case for involving the private sector in delivering a variety of traditional public services and, increasingly, infrastructure requirements § Realise the potential benefits of PPPs to achieve national and organisational ambitions § Adopt a strategic approach to choosing options based on logic and analysis rather than ‘fashion’ or short term financial considerations § Recognise why competition is critical both in choosing a partner and for the continuing service § Clarify accountability between the partners § Allocate risk to the appropriate PPP partner § Build relations with private suppliers as part of a partnership programme § Better understand the contractual processes covering output-based specifications, tendering and bid evaluations § Recognise key questions about the regulation of privatised or PPP monopolies to protect consumers § Apply lessons from countries with the most experience - the UK’s successes and the lessons learnt – and from wider international experience in Africa, Asia and the Americas
Benefits of attending – You will be able to: § Contribute successfully to the development of PPP strategies and policies § Identify those services or activities that might benefit from a greater private sector input and those that should remain in the public sector
§ Institutional Resourcing and Using External Advisors,
What you will learn: § Develop the project strategy from feasibility study through the various stages including business case development, marketing the opportunity, specification, tendering and bid evaluation to ensure the project meets genuine community needs and attracts private sector interest § Explore public and private sector financing options including the fundamentals of project finance § “Lever” private sector finance and ensure “bankability” § Consider how to close “funding gaps” § Prepare appropriate models for financial evaluation, applying techniques such as sensitivity analysis § Determine what kind of Regulation is required for a particular project § Ensure the independence of independent regulators where these are needed § Develop the overall governance framework for a project including compliance and reporting arrangements § Set up a central PPP Unit to design national PPP strategies and policies § Identify the skill gaps and the inputs required from external advisers (eg project finance, legal, accounting etc) § Appoint external advisers on terms of engagement that ensure value for money.
Benefits of attending – You will be able to:
§ Contribute to leading the design of innovative PPP projects and programmes
§ Improve your technical knowledge of these issues
§ For the chosen option, help to manage the process to a successful contract, partnership or transfer of ownership
§ Play a direct role in delivering successful PPP projects
§ Learn from the experience of peers and build a network of professional knowledge for the future.
Duration: 2 weeks Fees: £3,850
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New
Dates: 13 Apr - 24 Apr 21 Sep - 2 Oct
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
§ Play a direct role in developing and evaluating potential PPPs § Be better able to communicate and work with specialist advisers on PPP projects.
Duration: 1 week Fees: £2,300
Dates: 27 Apr - 1 May 5 Oct - 9 Oct
Public Sector Reform
Community Driven Development: Building Effective Local Services
Integrated Border Management: Enhanced Customs and Immigration Services
Workshop aim
Programme aim
Governments need to deliver sustained local services and be re-elected to continue their work. Citizens need to believe that they have the ability to influence local decisions and have opportunities to participate in developing their community and country.
Borders around the world have become increasingly recognised, not just for their ability to generate government revenue and deal with immigration issues, but as a place to detect and disrupt serious crime. This includes the threat of terrorism, mass-migration, illicit entry and human trafficking. All of these issues are becoming an increasing political priority for national governments and international organisations and there is growing public pressure to improve effectiveness.
National schemes led by every shade of government, backed by multilateral donors and other trans-national agencies, are seeking to facilitate greater civic participation and political involvement at the local level and to connect with their community’s resources and needs. To succeed in delivering results locally and build capacity for future work, officials, politicians and community organisations are taking different approaches. This highly practical and exercise-focused programme offers key insights into contemporary initiatives here in the UK. There will be facilitated development sessions, speakers looking at the theory and practice of engagement, and visits to projects and initiatives with representatives of local authorities, community groups and local agencies.
What you will learn: § Widen and deepen empowerment opportunities locally: improve the quality of public engagement in shaping and delivering local services § Improve outcomes locally through different ways of working with communities § Develop active community ownership and potential models such as social enterprise and community entrepreneurialism § Use technology and new media to engage and empower communities § Explore community leadership and the role of partnership § Implement customer-driven commissioning and service design § Strengthen local representative democracy and political involvement § Develop an understanding of the role of legacy and importance of planning beyond a single intervention
Benefits of attending – You will be able to:
These challenges cause governments to question if best use of the border is being made, to raise revenue, control immigration and drive down crime. Is multi-agency working a reality? How can migration be controlled? Are threat assessments being effectively used? How can revenue be increased? How can serious crime be detected and disrupted? What assistance can technology provide? How can borders be used to prevent terrorism? This programme aims to answer these questions in a structured manner that better equips senior managers to cope with the multiple issues faced at a border. It will be based on case studies of experiences worldwide, but particularly in the UK and will be delivered by leading experts with experience of implementing these issues and systems in a range of environments and with a variety of different resources.
What you will learn: § Better understand the key issues necessary to deliver a world class border management programme § Recognise the benefits and challenges of multi-agency working § Develop enhanced, accurate intelligence to support revenue raising and crime reduction § Make use of leadership and management techniques to improve and enhance border controls § Develop and effectively use threat assessments § Apply effective, legal and appropriate methods of increasing revenue § Detect and disrupt serious crime
§ Hear first-hand from local government representatives, local bodies, civil society organisations and other agencies involved in community engagement in England and Wales about key initiatives currently underway
§ Make use of borders to prevent terrorism
§ Foster greater accountability in local services
§ Develop a border strategy, based on known and potential threats and risks
§ Use technology and new media to empower and engage communities § Learn about the role of community in relation to the 2012 Olympic and Paralympic games and sustained legacy learning
Benefits of attending – You will be able to: § Identify, develop and coordinate effective partnerships to help deliver the strategy § Understand the key elements in establishing an offshore border, by acting upstream and screening pre-arrival § Explain the key components of a strategy to tackle border tax fraud, smuggling and immigration crime § Know how to minimise opportunities for corruption – particularly among border officials, and others in trusted positions such as airline worker
Duration: 1 week Fees: £2,300
Dates: This programme can be scheduled for delegations of six participants or above. Contact RIPA International for further details.
Duration: 2 weeks Fees: £3,850
Dates: 9 Nov - 20 Nov
All materials for open programmes are provided on advanced e-readers
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Financial Management and Procurement Faculty schedule Programmes and Workshops
Start date End date
Strategic Tax Management
02/11/2015
13/11/2015
Financial Risk Management
29/06/2015 07/12/2015
03/07/2015 11/12/2015
Public Financial Management: Planning and Control
Internally Generated Revenue (IGR)
06/04/2015 20/07/2015 12/10/2015 03/08/2015
17/04/2015 31/07/2015 23/10/2015 07/08/2015
Controlling Staff and Salary Costs
27/07/2015
31/07/2015
International Accounting Standards: IPSAS and IFRS
23/02/2015 01/06/2015 03/08/2015 23/11/2015 23/02/2015 01/06/2015 03/08/2015 23/11/2015 02/03/2015 08/06/2015 10/08/2015 30/11/2015 09/03/2015 15/06/2015 17/08/2015 07/12/2015 13/07/2015 09/11/2015
13/03/2015 19/06/2015 21/08/2015 11/12/2015 27/02/2015 05/06/2015 07/08/2015 27/11/2015 06/03/2015 12/06/2015 14/08/2015 04/12/2015 13/03/2015 19/06/2015 21/08/2015 11/12/2015 17/07/2015 13/11/2015
The Complete Procurement Cycle
13/04/2015 12/10/2015
01/05/2015 30/10/2015
A Modern Approach to Procurement: A Strategic Perspective
13/04/2015 12/10/2015
17/04/2015 16/10/2015
Effective Tendering, Award of Contract and Managing your Provider
20/04/2015 19/10/2015
24/04/2015 23/10/2015
Procurement Audit
27/04/2015 26/10/2015
01/05/2015 30/10/2015
Developing National Pension Policies
28/09/2015
02/10/2015
Getting Ready for International Accounting Standards
IPSAS and IFRS: The Standards
IPSAS and IFRS: Implementation and Benefits Realisation
Integrated Financial Management Systems (IFMIS): Re-Engineering & Implementation
Financial Management and Procurement
Strategic Tax Management
Financial Risk Management
Programme aim
Workshop aim
In the aftermath of the global financial crisis, effective tax administration is an essential element in ensuring, restoring and sustaining sound public finances. In the global economy, tax authorities need to be alert and responsive to changing demands and challenges from taxpayers. A strategic approach to tax management provides the most effective way to respond to challenges in an integrated and holistic manner. This programme will give senior managers the opportunity to review their current performance and develop strategies for modernising tax administration.
If the banking crisis that started in 2007 taught us anything, it is that financial risks need to be managed properly and comprehensively for organisations to achieve their objectives. Most risks carry financial consequences and these can be severe, which is why this programme focuses specifically on the risks that can affect the efficient and effective use of resources towards organisational objectives.
Participants will be able to adopt a comprehensive and strategic approach to modernising tax administration, whilst addressing the key issues that practically improve taxpayer compliance, increase yield and strengthen organisation capacity. The programme’s interactive style is ideal for senior officials, directors and managers keen to develop the necessary knowledge and attributes to support their organisation’s capabilities in delivering an effective and efficient tax administration service.
What you will learn: §§ Identify and develop a common view of the key challenges facing your organisation
The management of risk is a fundamental part of corporate governance. It is essential that organisations identify and manage risk so that they can provide assurance, internally, to managers, employees and political leaders or the board and externally, to auditors, regulators, stakeholders and government as a whole. This programme will cover a wide range of financial risks, including budgetary control, trading and commercial, fraud, propriety, fiscal and treasury management risks. The participants will be able to learn approaches and techniques that can be applied to manage these risks and to ensure that financial management and control are effective. It will also cover reporting, accountability for risk management in complex organisations, and how financial risk management sits within the overall organisational risk management arrangements.
§§ Analyse key stakeholders and their different interests
What you will learn:
§§ Identify strategic revenue goals and how to plan to achieve them
§§ Conduct risk management governance and develop a financial risk management framework and risk strategy within the risk appetite of the organisation
§§ Set high level performance targets with supporting information systems §§ Review and strengthen tax policy to deliver strategic goals §§ Minimise non-compliance and tax avoidance opportunities §§ Develop strategies for dealing with major and global businesses §§ Enable simplification and streamlining of processes §§ Develop an integrated approach to compliance management §§ Adopt risk analysis and yield management techniques §§ Review organisational structure to meet future requirements §§ Ensure sound financial systems and accounting
Benefits of attending – You will be able to:
§§ Identify, analyse, mitigate, monitor and control financial risks and compile a risk register §§ Undertake risk management processes and be aware of the consequences of not undertaking proactive risk management §§ Deal with fraud and financial malpractice and learn the means of avoiding them §§ Make use of examples of risk management, reporting tools and techniques §§ Recognise the risks associated with cash flows and in debt portfolios and investments §§ Identify and manage fiscal risk and project and programme risk
§§ Understand the challenges faced by your organisation and the drivers for change
§§ How to live with residual risks
§§ Adopt a strategic approach to change and modernisation
Benefits of attending – You will be able to:
§§ Understand the needs of different customer groups
§§ Review your organisation’s financial risk exposure
§§ Develop an integrated approach to compliance ranging from improving customer service and support to tackling fraud and avoidance
§§ Develop a sustainable financial risk management framework
§§ Review policies, processes and HR practices in line with the ones that exist in your organisation
§§ Help your organisation to become more financially robust §§ Improve the governance and reporting of risk §§ Understand the risk of failing to grasp new opportunities
§§ Manage effective communications with key stakeholder groups §§ Develop workable action plans to deliver strategic goals Combine with Project Risk Management (p.67) to create Financial and Project Risk Management Duration: 2 weeks Fees: £3,850
Dates: 2 Nov - 13 Nov
Duration: 1 week Fees: £2,300
Dates: 29 Jun - 3 Jul 7 Dec - 11 Dec
All materials for open programmes are provided on advanced e-readers
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Financial Management and Procurement
Public Financial Management: Planning and Control
Internally Generated Revenue (IGR)
Programme aim
Workshop aim
Throughout the world, the public sector is under pressure to deliver better services, often with reduced resources. This creates a need for improved management of scarce resources.
Organisations worldwide are being asked to offer comparable services within restricted parameters of budgets and re-allocated resources. This is particularly true of the public sector where the terms ‘more for less’, efficiency savings and cuts are now part of the common language.
This programme is designed for policy makers, financial practitioners and line managers with financial and resource management responsibilities. Managing Resources Budget setting for both revenue and capital will be examined, exploring the most effective tools and organisational approaches. This will assist participants in the application of financial resources in line with their organisation’s objectives, in a way that is challenging but realistic. Accounting Standards The way in which public and private sector organisations throughout the world prepare their accounts has been changing. The introduction of International Accounting Standards (IPSAS) has considerable implications for the way that financial management is exercised and for the allocation of resources. The programme includes an overview of the requirements and implications of the standards. Applying Technology Successfully Technology plays an increasing role in the way organisations are managed and driven, including financial management. Integrated Financial Management Information Systems (IFMIS) have brought step changes in the performance of many organisations in the public sector.
As a result, public sector organisations are required to ‘think outside the box’ to a greater extent regarding how they deliver services, and look more to revenue generation in order to prevent higher levels of savings and cuts. New projects are now expected to pay for themselves, with managers having to have funding and income in place before being given approval as well as these programmes being expected to be financially self-sufficient when up and running. This requires a new set of skills for public servants with the requirement for business planning and modelling, revenue generation, changes in reporting requirements as well as new project and change management skills. Understanding of the organisations’ or business units’ objectives may need to change in order to operate within this world. This programme is in a workshop style learning with delegates bringing along case studies or projects from their own organisations, which will be discussed in order to bring the learning into the practical situations that each organisation is facing.
What you will learn: §§ Conduct organisational reviews: – Organisational objectives and strategy
What you will learn:
– Business planning
§§ Review the resource allocation mechanisms , budgetary and financial controls more effectively
– Change management
§§ Ensure resources are better planned, controlled and consistent with organisations’ priorities
§§ Plan revenue generation and resource allocation:
§§ Harness modern systems techniques to enhance financial management and control
– Risk management – Sources of income – Linking revenue generation with service objectives
§§ Make use of Medium-Term Expenditure Frameworks (MTEF) and planning
– Resource planning and allocation including tools and methodologies
§§ Implement the principles of good corporate governance
– Asset management in relation to revenue generation
§§ Use modern accounting systems in financial management (IPSAS and IFMIS)
– Revenue collection – making sure you get your new revenue streams in procurement options
§§ Manage financial risk, performance, assets and projects
§§ Secure long-term sustainability:
§§ Implement effective budget management
– Partnering and shared services
§§ How to manage tax and revenue
– Effective prioritisation – Sustainable business planning
Benefits of attending – You will be able to:
§§ Review your organisation’s perspective
§§ Contribute and assist in implementing improved medium term financial planning and effective planning and budgeting in the public sector
§§ Develop business plans for your organisation
§§ Link the role of budgeting to risk management, performance management and resource allocation §§ Recognise and understand the requirements of donor organisations Duration: 2 weeks Fees: £3,850
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Benefits of attending – You will be able to:
§§ Implement stable planning and budgeting frameworks to assist economic and financial management, propriety and efficiency in the public sector
Dates: 6 Apr – 17 Apr 20 Jul - 31 Jul 12 Oct – 23 Oct
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
§§ Apply classroom theories to actual work-based cases §§ Identify revenue generation options and allocate resources in accordance with your organisations objectives and limited resources §§ Generate greater flow of revenue in your organisation Duration: 1 week Fees: £2,300
Dates: 3 Aug - 7 Aug
Financial Management and Procurement
Controlling Staff and Salary Costs New
Workshop aim
Managing staff and salary costs is an increasingly important and challenging requirement for all organisations. Too often exercises are only undertaken when cuts in expenditure are required. The starting point for this programme is that the management of these costs has to be integral to management systems and operate stringently at all times in order that both expansion and reduction can be managed effectively. Our experience has shown that too often individual aspects of managing costs such as job evaluation or manpower audits are undertaken in isolation and prove to be short lived and ineffective. This highly participative programme demonstrates the greater effectiveness of bringing together a fuller range of techniques that our participants can take back to their organisations and use in a practical way. The major topics covered include the setting and monitoring of business objectives and the linkage to staff costs; how to undertake manpower audits; and the role of job evaluation and pay and grading systems in cost control. The sessions are designed as an introduction to group and individual practical exercises based on an exclusive case study. Each participant will be able to develop a practical approach to controlling staff costs and will be given opportunities to present and share proposals with colleagues. The programme will most benefit those senior managers in organisations with responsibility for financial control; strategic planning; efficiency reviews or for the setting up of new operations or systems.
What you will learn: §§ Set business objectives and link them to the control of staff costs §§ Strategies for managing payroll costs §§ Analyse cost data and devise practical proposals for control §§ How to undertake manpower audits §§ The role of job evaluation and pay and grading systems in controlling of staff costs
Benefits of attending – You will be able to: §§ Set and monitor organisation objectives §§ Link organisational objectives to performance §§ Devise a system for producing staff cost profiles §§ Propose short and long term strategies for controlling staff costs
Case Study Zambia
Risk Management UNDP and Ministry of Health In January 2014, RIPA International ran a Risk Management programme in Zambia, for the Project Management Unit (PMU) of the Ministry of Health (MoH) and the United Nations Development Programme (UNDP). The programme was attended by over 25 members, including representatives from both the MoH PMU and UNDP. In preparation for the programme, all the delegates were sent a pre-course questionnaire with the intention of gauging the delegates’ knowledge of risk management and also to ask them to identify what they currently thought were the major risks facing their organisation. The results of this questionnaire helped formulate a programme focused on building the capacity of the MoH to manage risk related to its AIDS, Tuberculosis and Malaria programmes. More specifically, the target of the programme was to provide a framework, tools and processes for the management of risks. In order to meet these targets, the programme was developed and run in a very open and interactive way. It provided participants with theory and best practice of risk management, supported by plenary, group and individual exercises and supplemented by a wide range of “hints and tips” in good risk management practice and reporting. The completed programme highlighted a number of risks to the successful delivery of the target benefits in the AIDS, TB and Malaria programmes. Dividing these into project, operational, and management risks, participants discussed measures necessary to manage and minimise these risks. These were then captured within a Risk Register, supplied to the MoH as a key deliverable after the end of the programme.
§§ Undertake manpower audits §§ Make proposals for the continued control of staff costs §§ Return to your organisation with a plan for controlling staff costs
‘We would like to thank RIPA International and Rob for all the good work in making the training a success. We look forward to having a continued collaboration with RIPA International in the future’ Savita Acharya, Capacity Building Specialist at the UNDP.
Duration: 1 week Fees: £2,300
Dates: 27 Jul - 31 Jul
All materials for open programmes are provided on advanced e-readers
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Financial Management and Procurement
International Accounting Standards: IPSAS and IFRS Programme aim This comprehensive three-week programme combines the following workshops from RIPA International’s Financial Management and Procurement faculty, which can be taken in their entirety or selected and combined based on relevance and requirement:
free trade areas (ECOWAS, SADC, EAC) security organisations (NATO, SEATO) product-based international organisations (OPEC) and international donors.
What you will learn: §§ Implement the principles and objectives of International Accounting Standards
Getting Ready for International Accounting Standards
IPSAS and IFRS: The Standards IPSAS and IFRS: Implementation and Benefits Realisation International Accounting Standards are being introduced across the world. This is being carried out under the auspices of International Public Sector Accounting Standards (IPSAS) geared to the public sector, or International Financial Reporting Standards (IFRS), for private sector and more commercially oriented public service organisations. Both are concerned with the introduction of a consistent and common accruals-based approach to financial reporting.
§§ Reach the requirements of each of the standards and their implications for your organisation §§ Develop the strategy for the introduction of the Standards §§ Apply the wider organisational, governance and accountability implications of the Standards §§ Achieve successful implementation including the requirements related to people, systems, processes and project management requirements §§ Ensure that your organisation secures the improved financial and resource management that the Standards are designed to facilitate
Benefits of attending – You will be able to: §§ Understand the implications of the Standards in terms of financial information, decision making and resource allocation §§ Undertake financial and resource management roles within your organisation more effectively §§ Understand the contribution of more effective corporate governance §§ Improve budgetary control, monitoring and reporting
Accruals accounting moves away from traditional cash accounting to seek to recognise financial transactions irrespective of when the cash transactions occur. This is achieved by adjusting for expenditure and income at the end of each year and by depreciating capital assets over their useful life.
§§ Secure continued external investment and external aid more consistently and more easily
Their aim is to provide more accurate information as to the financial performance and position of organisations. At the heart of the standards is a fair presentation of the financial performance and the financial position of the organisation. Consistency of application assists in making accurate comparisons between organisations, irrespective of language, currency and jurisdiction, and time.
§§ Participants can count this programme as part of their annual CPD requirement mandated upon them by CIMA
International Accounting Standards run much deeper than simply the introduction of accruals accounting. They include the consistent application of commonly agreed accounting techniques in areas such as accounting for assets, employee benefits (including pensions), depreciation, financial instruments, stocks and stores, writing off losses and incorporating surpluses, foreign transactions and asset valuations. The standards also set out onerous presentation and disclosure requirements. Compliance brings a range of wider benefits in terms of financial management and reporting and the programme examines the potential for this, together with the importance of compliance in belonging to the international financial community. Increasingly, it will be important to be able to demonstrate compliance to international partners in international co-operation (e.g. UN),
§§ The world’s largest professional body for management accountants recognises the content, benefits, expertise and quality of RIPA International’s IPSAS programme
“The programme is very useful, especially at this point in time when our organisation is adopting IPSAS in conforming to government directives. I would recommend the same for our colleagues.” Daniel Kiprop, Manager, Communications Authority of Kenya , a past delegate on the IPSAS programme
Accredited by:
2015
Duration: 3 weeks Fees: £4,950 1 + 2 + 3
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+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Dates: 23 Feb - 13 Mar 1 Jun - 19 Jun 3 Aug - 21 Aug 23 Nov - 11 Dec
Financial Management and Procurement
Getting Ready for International Accounting Standards
IPSAS and IFRS: The Standards
Workshop aim
Workshop aim
In this module we will consider the main requirements of International Accounting Standards and demonstrate how they affect financial reports and published accounts. The module will deal specifically with the implications of the introduction of accrual accounting in technical, human resource and systems terms. The workshop will assist both finance managers and general managers whose organisations and departments will be impacted by IPSAS or IFRS.
This module builds on the work of Getting Ready for International Accounting Standards. It can be taken in isolation for participants who are already engaged in the implementation planning for compliance with the standards. This is an intensive workshop examining each of the standards and considering the implications for participants’ organisations. The consequences for managing the finances of public organisations will be examined.
What you will learn: §§ Apply the technical bases §§ Make links and identify implications to and for broader strategies: – Financial management – Taxation – Asset management – Governance and accountability §§ Understand why the standards are necessary §§ Carry out financial reporting §§ Satisfy donor requirements §§ Implications for internal and external audit §§ The impact on financial processes and systems
Benefits of attending – You will be able to: §§ Apply IPSAS and IFRS within your organisation §§ Better understand how IPSAS affects financial reports and published accounts §§ Understand the accounting requirements of International Accounting Standards §§ Be able to analyse the changes in systems and processes that will be required in your organisation §§ Understand the implications of the governance and, in particular, the financial management of the organisation §§ Understand the implications for wider strategies relating to assets and employee benefits §§ Better understand what implications IPSAS and IFRS hold for internal and external auditors
This workshop is module 1 of International Accounting Standards: IPSAS and IFRS
1 + 2 + 3
Dates: 23 Feb - 27 Feb 1 Jun - 5 Jun 3 Aug - 7 Aug 23 Nov - 27 Nov
The workshop will look at the likely costs of implementation and will also consider the possible consequences of non-compliance. The intention is to arm participants with a business case approach and to be prepared to meet with possible opposition to implementation from within their organisations on the grounds that there are higher priorities than accounting reforms.
What you will learn: §§ Utilise a detailed understanding of the accounting requirements of IPSAS and IFRS §§ Recognise the implications for your organisation in terms of its finances §§ Understand the consequences for other organisational strategies including with respect to assets, financial instruments and pensions §§ Develop the accounting treatments in your organisation to comply with the standards §§ Negotiate and understand the layout of the standards §§ Formulate a documented action plan
Benefits of attending – You will be able to: §§ Understand the likely costs of implementation and the overall resource requirement §§ Appreciate the wider benefits of compliance, implementation strategy and the need for project management skills §§ Support the organisation’s finance teams in understanding the detailed requirements of the standards §§ Better understand the consequences of non-compliance §§ Recognise the implications for individual government departments, local authorities and government agencies across the public sector §§ Meet possible opposition to implementation from within the organisation by building a strong business case
Working with accrual-based accounting
Duration: 1 week Fees: £2,300
Participants will leave with a detailed understanding of the accounting requirements of IPSAS and IFRS. The objective is to provide participants with a toolkit for recognising the critical issues in each of the standards and the potential approaches they may be able to take to ensure compliance. Participants will be able to access each of the standards and have some experience and skills in applying the detailed requirements. They will have considered and recorded the required actions for their own organisations which they will be encouraged to formulate into a documented action plan. The workshop is designed to support accountants and finance managers, but will also be of value for senior managers responsible for substantial financial resources.
This workshop is module 2 of International Accounting Standards: IPSAS and IFRS Duration: 1 week Fees: £2,300 1 + 2 + 3
Dates: 2 Mar - 6 Mar 8 Jun - 12 Jun 10 Aug - 14 Aug 30 Nov - 4 Dec
All materials for open programmes are provided on advanced e-readers
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Financial Management and Procurement
IPSAS and IFRS: Implementation and Benefits Realisation
Integrated Financial Management Systems (IFMIS): Re-Engineering & Implementation
Workshop aim
Workshop aim
This final module will consider how to implement International Accounting Standards effectively and economically, and with minimal disruption. The approach will be to understand the advantages to the organisation from implementing the standards and how benefits realisation can be ensured providing wider benefits both internally and for external stakeholders. The workshop will focus on practical implications for public sector organisations, including strategic management and the medium term financial planning framework. Management of the necessary changes and the implications on major systems and processes will be considered in the context of sustained improvements in financial control, budget setting and financial reporting. The focus will be on the benefits of compliance internationally as well as in improved financial administration and control.
The need for accurate management information has never been greater. There is no shortage of data but information is often in short supply. The opportunity now exists to integrate traditional financial information with service and product information to provide managers with a comprehensive and cohesive view of the business as a whole. This should enable managers to manage productivity and service delivery much more effectively.
The workshop will deal with the practical aspects of capacity development and the identification and management of the risks associated with IPSAS/IFRS implementation. Participants will receive the opportunity to develop skills to aid implementation, capacity development, benefits realisation and risk management plans for the introduction of accounting standards in their organisation. Those who have completed the full three-week programme should be in a position to provide wider learning and development within their organisations and to contribute to the strategic approach to accounting and financial management as well as the practical implications of implementation.
What you will learn: §§ Develop skills to aid implementation, capacity development, benefits realisation and risk management plans §§ How to contribute to the strategic consequences of IPSAS and IFRS §§ Implement the standards understanding the practical implications as well as the wider strategic benefits §§ Sustain the investment provided by donor organisations and financing from international financial institutions
Benefits of attending – You will be able to:
New
International Financial Management Information Systems (IFMIS) applications have been important in improving both financial management and administration. Their benefits include: §§ Bringing together data into collated meaningful information §§ Enabling automated and self-service processes that reduce costs, improve accuracy and generate much more up to date information §§ Linking processes so that they occur in a seamless way (e.g. procurement to purchasing to accounts payable) §§ Introducing controls that reduce risks associated with financial transactions There is a range of systems on the market varying in functionality and scale. The most high profile providers are SAP and Oracle but there are many others of differing scales and functionality. The most suitable will depend on your organisation’s activities, scale and specific requirements. Just as important, however, is to implement them in a way that best fits the organisation’s requirements. This includes system set-up, process redesign, training, compliance and design of reporting facilities. All of these need careful planning and implementation if success is to be secured. They have also to be introduced within the overall information and ICT strategies of the organisation.
What you will learn: §§ What can IFMIS do to transform the organisation §§ How the principal parts of IFMIS work together §§ How data can be stored at the lowest level to facilitate reporting and accurate allocations of income and expenditure
§§ Deal with practical aspects of capacity development
§§ The importance of compliance with international accounting standards and best practice
§§ Identify and manage the risks associated with IPSAS and IFRS implementation
§§ The need for systems re-engineering to obtain the best results from the investment in software
§§ Identify the wider benefits of compliance with International Accounting Standards
§§ The importance of links between financial data and service data
§§ Recognise and understand the requirements of donors and financial institutions in securing continued inward investment in your country §§ Develop learning and development plans for finance and other staff and stakeholders §§ Work on development plans for the introduction of IPSAS and IFRS and consider further developmental requirements
Benefits of attending – You will be able to: §§ Identify the benefits of IFMIS and the need for investment in systems and training §§ Understand the potential to measure performance and productivity and to compare with other similar organisations §§ Identify risks and trends in performance over time §§ Improve the comparability with partner organisations
This workshop is module 3 of International Accounting Standards: IPSAS and IFRS Duration: 1 week Fees: £2,300 1 + 2 + 3
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Dates: 9 Mar - 13 Mar 15 Jun - 19 Jun 17 Aug - 21 Aug 7 Dec - 11 Dec
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Duration: 1 week Fees: £2,300
Dates: 13 Jul - 17 Jul 9 Nov - 13 Nov
Financial Management and Procurement
The Complete Procurement Cycle Programme aim
Benefits of attending – You will be able to:
This comprehensive three-week programme combines the following workshops from RIPA International’s Financial Management and Procurement faculty, which can be taken in their entirety, or selected and combined based on relevance and requirement.
§§ Gain knowledge in all the key areas required for anyone working within the procurement area whether a procurement specialist or an official with regular procurement or contracting needs §§ Gain maximum value for money and commercial advantage §§ Ensure robust procurement processes are aligned to burgeoning national and international statutory and regulatory requirements, including World Bank guidelines
A Modern Approach to Procurement: A Strategic Perspective Effective Tendering, Award of Contract and Managing your Provider
The programme: Conforms to and explains the World Bank’s procurement guidance Gives practical assistance in planning procurement and contracting Is aimed at anyone involved in placing or managing contracts for goods, services and works
Procurement Audit
This programme will improve your knowledge of procurement, tendering processes, and regulatory frameworks, risks on all aspects of the procurement cycle, procurement strategies and contract supervision. The modern process of procurement and contracting can support economies and efficiencies in both service delivery and supply management. It covers the full procurement cycle and key principles from the start of the process, through effective tendering documentation, the evaluation process and the legal aspects of award of tender, to the management of providers. In addition, it takes the learning forward into the audit and review activities necessary to ensure compliance and regulatory conformity. The procurement cycle is a series of steps that must take place to ensure that due process is followed in ensuring properly competitive sourcing. This programme will help attendees to identify and comply with the key stages and processes as well as understanding key procurement factors including the impact of consumer demand, contractor management, strategic planning, defining service and product quality, review and assessment of documents and systems and other associated factors.
This programme will be led by Director of Studies David Wells A procurement specialist with over 40 years’ experience working within Local Government Services. During this time, David headed up a corporate team in the Chief Executive’s Department at Barking and Dagenham Borough Council, with overall responsibilities for the competitive tendering process in the authority. He also project-managed the installation of a replacement IT system for the Borough’s Financial, Personnel and Payroll functions, and oversaw management of Payroll, Pensions, Departmental HR, Accounts, Secretariat and Departmental Policy and Administration. More recently David served as a public sector adviser, supporting UK central and local government, focusing on Contracting and Contract Management, with a particular emphasis in work with the Health Sector in the UK.
What you will learn: §§ Develop your practical skills in the audit process from planning to execution and reporting and monitoring recommendations §§ Apply procurement strategies §§ Understand procurement processes including key documentation, tendering, evaluation and awarding of contracts §§ Ensure quality and contract control and compliance §§ Conduct post-procurement reviews
Duration: 3 weeks Fees: £4,950 1 + 2 + 3
Dates: 13 Apr - 1 May 12 Oct - 30 Oct
All materials for open programmes are provided on advanced e-readers
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Financial Management and Procurement
A Modern Approach to Procurement: A Strategic Perspective
Effective Tendering, Award of Contract, and Managing your Provider
Workshop aim
Workshop aim
This workshop offers the opportunity to build a strategic approach to the procurement of goods and services across your organisation ensuring a more structured system is effectively developed, adopted or enhanced. Strategic procurement supports stronger supplier and contractor management capabilities by promoting a wide corporate approach. By limiting unilateral tendering and piecemeal approach to management of contracts, it also eliminates the dangers of lack of due diligence and potential malfeasance.
Anyone involved in the tendering and procurement of goods and/ or services will benefit from this workshop which offers a theoretical underpinning backed by practitioner experience. It covers the detailed steps of the full procurement cycle including the key principles in each stage of the process, tendering documentation, evaluation considerations and the legal aspects of tender acceptance and contract award.
Within the workshop there is an emphasis on both central government and private sector perspectives in the UK, growing initiatives in sustainable procurement and a review of contemporary World Bank procurement policies. This is complemented by visiting practitioners, case study assessments and identifying appropriate measures required to introduce or enhance the strategic procurement capability of participants’ own organisations. The workshop will cover the key aspects of a procurement strategy and how this should be managed corporately with linkage to the overall service and financial planning process within the organisation. The strategic perspective will also encompass an understanding of contract termination and the resultant impact not only on the service or supply chain but also for the organisation and the service providers or contracting organisations.
This workshop assists staff from public sector and voluntary organisations to improve their skills and provide the confidence they need to define and offer contracting opportunities. It offers practical guidance on how to tackle procurement and contracting arrangements from beginning to end, regardless of scope, scale or complexity. It will also examine the need for competitive practices in procurement and cover supplier/contractor selection principles, recognising factors such as the quality of the goods, materials and services offered, relevant experience and reputation, financial stability and the ability to deliver on time, together with whole contract life considerations. Defining selection and award criteria can be just as crucial in establishing the success, or otherwise, of a contract and this workshop will inform and assist attendees in putting this into practice.
What you will learn:
What you will learn: §§ The background underpinning World Bank procurement policies
§§ Use the principles of procurement both for individual contracts and organisationally
§§ Implement the latest developments in UK procurement policies including sustainable procurement
§§ Plan the contracting process so that it meets the required time frame, is fair and within bounds of probity
§§ Develop national and local procurement strategies
§§ Design key performance indicators (KPIs) and integrate these into your service contracts
§§ Apply processes from the World Bank’s Articles of Agreement §§ Understand the impact of early contract termination §§ Use the principles of negotiation including role-play scenarios
§§ Seek expressions of interest in the open market and select organisations for tendering
§§ Apply tender evaluation methodology to contractors’ proposals
§§ Use method statements to enhance your ability to assess, at the tender evaluation stage, the worthiness of your potential providers
§§ Understand the drivers for successful business process outsourcing (BPO)
§§ Take the correct steps to ensure a rigorous and impartial tender evaluation process
Benefits of attending – You will be able to:
§§ Handle unsuccessful bidders
§§ Understand the opportunities arising in the international marketplace with the rapid expansion of business process outsourcing §§ Improve your contract negotiation skills §§ Understand the options available to safeguard against the non-performance of contracts §§ Develop an organisational procurement strategy and link this with the strategic financial planning process
§§ Manage the successful provider, post-tender, across the life of the contract §§ Implement practical management of difficulties during the contract
Benefits of attending – You will be able to: §§ Encourage a review of your organisation’s detailed tendering procedures in order to enhance the opportunities for cost savings and services provided §§ Improve your ability to understand procurement briefs and build quality into your contracts through KPIs and method statements §§ Develop systemised tender evaluation methodology and ensure contract compliance and monitoring of provider performance
This workshop is module 1 of The Complete Procurement Cycle. Duration: 1 week Fees: £2,300 1 + 2 + 3
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Dates: 13 Apr - 17 Apr 12 Oct - 16 Oct
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
This workshop is module 2 of The Complete Procurement Cycle. Duration: 1 week Fees: £2,300 1 + 2 + 3
Dates: 20 Apr - 24 Apr 19 Oct - 23 Oct
Financial Management and Procurement
Procurement Audit
Developing National Pension Policies
Workshop aim
Workshop aim
The evolution of the procurement process has led to increasing demands on the professionalism of procurement practitioners. Procurement of goods, works and services is a major component of any national budget and is frequently the largest or second-largest category of expenditure. Therefore, maintaining transparency, accountability and fairness in the procurement process is imperative.
Developing an inclusive and cohesive national pension policy programme intends to provide participants with a clear understanding of the complex conceptual and practical issues involved in the design and implementation of national pension and social security systems.
This comprehensive workshop will improve your knowledge of how to audit procurement, regulatory frameworks, governance, and risks attributed to all aspects of the procurement cycle and contract supervision. You will develop your practical skills in the audit process from planning to execution and reporting and monitoring recommendations. In the modern environment, it is necessary to ensure your organisation has the ability to identify, review and manage risks related to your procurement process.
What you will learn: §§ Apply the legal regulatory frameworks governing the audit §§ Understand the procurement cycle and what is procurement malpractice §§ Apply the principles of risk management §§ Carry out organisational analysis – how procurement is conducted §§ Ensure accountability, probity and organisational governance for the procurement process §§ Audit commercial aspects of outsourcing contracts
New
Every economy is facing challenges in securing the financial well-being of its retired workforce in the face of changing economic and demographic parameters, these challenges are likely to become more acute as time progresses. To develop an effective national policy requires a robust understanding of the numerous choices available for providing old-age income and their relevance/efficacy for each segment of the national workforce (public, private and informal sectors). The choices made today will impact the financial security of future generations as well as the national economy, thus they need to be made with great care. The programme is intended for all stakeholders involved in pension and social security policy formulation and implementation. These include law makers, policy formulators, key staff of national implementing agencies and others. The programme will also provide an opportunity for participants to discuss challenges and issues specific to pensions and social security systems in their own country, and identify possible solutions for adoption or further investigation.
What you will learn: §§ The conceptual framework of pension and social security systems
§§ How to source ethically and demonstrate environmental awareness
§§ Diagnostic techniques, benchmarks and assessment tools to determine equity, adequacy and sustainability of pension and social security systems
§§ Analyse and investigate, including what to do if you uncover malpractice
§§ The processes of developing and designing pension and social security reforms for different segments of the workforce
§§ Communicate the audit report §§ Plan the follow-up
§§ Choices relating to financing of pension and social security systems for funded systems
Benefits of attending – You will be able to:
§§ The basic principles of pension governance and investment management
§§ Implement the procurement function, strategies and policies
§§ Determine the legal and regulatory requirements for the audit §§ Carry out an analysis of the organisation to be audited, including determining the scope for malpractice in each element of the procurement cycle and a staff assessment §§ Ensure that the organisation has considered alternative methods for acquiring and providing goods and services, including the use of competitive processes and outsourcing
§§ The role and importance of the core elements of regulation and supervision §§ Learn from international experience and country examples
Benefits of attending – You will be able to: §§ Assess the equitability, adequacy and sustainability of pension and social security systems currently operating in your country §§ Understand the policy choices available for reforming pension and social security systems and how they impact old-age income security for the different segments of the workforce §§ Identify key requirements for successful formulation and implementation of reformed pension and social security systems §§ Play a mentoring and leadership role in the diagnostic, design and implementation of pension and social security systems in your country
This workshop is module 3 of The Complete Procurement Cycle. Duration: 1 week Fees: £2,300 1 + 2 + 3
Dates: 27 Apr - 1 May 26 Oct - 30 Oct
Duration: 1 week Fees: £2,300
Dates: 28 Sep - 2 Oct
All materials for open programmes are provided on advanced e-readers
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Parliamentary and Justice Reform Faculty schedule Programmes and Workshops
Start date End date
Parliamentary Administration: Benchmarking against UK and European Parliaments
02/11/2015
13/11/2015
Statecraft for Newly Elected Members
19/10/2015 07/11/2015
23/10/2015 11/11/2015
Parliamentary Reporting
06/07/2015
10/07/2015
The Complete Legislative Drafter
14/09/2015
02/10/2015
Translating Policy into Legislation
14/09/2015 07/12/2015
18/09/2015 11/12/2015
Legislative Drafting: A Blended Approach
21/09/2015
02/10/2015
Managing Government Protocol: Etiquette, Procedures and Logistics
07/09/2015
11/09/2015
Judicial Administration: London Study Tour
05/10/2015
16/10/2015
Judicial Case Management
23/11/2015
27/11/2015
Judicial Ethics
12/10/2015
16/10/2015
Successful Prosecution in a Complex and Interconnected World
07/09/2015
18/09/2015
Tribunals: Managing and Administering Justice
This programme can be scheduled for delegations of six participants or above.
Young People in the Justice System
05/10/2015
09/10/2015
Parliamentary and Justice Reform
Parliamentary Administration: Benchmarking against UK and European Parliaments New
Programme aim This programme offers an in-depth examination of the operation of parliamentary administration at Westminster. The parliamentary development that it provides enables participants draw on the experience of those who provide the administrative underpinning of one of the busiest parliaments in the world. The United Kingdom Parliament at Westminster is regarded by many as the foundation of representative democracy and the ultimate authority on parliamentary procedure. Its practices have provided the basis for parliaments not only across the Commonwealth, but around the world.
Additional Module
Participants will have the opportunity to visit the Houses of Parliament; gaining a unique opportunity to hear from some of Westminster’s most senior administrators. They will explain how they have dealt with a period of fundamental re-organisation and how they plan to respond to future demands. This programme actively encourages real dialogue between participants and speakers.
The visit will constitute attending the European Parliament in the Belgian city of Brussels – the Parliament also meets in Strasbourg in France. Delegates will be met by one of the officials of the Parliament and given a presentation on the work of the Parliament, its powers, how its Members are elected and how the administrative structure operates. Depending on the timing of the visit, if the Parliament is in session, the group will attend the Chamber to witness a live debate. Subject to availability, a presentation may also be given by a Member of the European Parliament.
What you will learn: §§ Recognise the changes made to the UK’s parliamentary administration and learn how to implement them. This includes: – The Government’s interface with Parliament – The changing role of the Commons Office of the Chief Executive and the Management Board – Report the proceedings: Hansard in the 21st century – Developments in parliamentary information and communications – Staff structures, recruitment, reporting and career development §§ Fine tuning legislative processes, parliamentary procedures and the day-to-day running of government §§ Implement reforms to achieve value for money and increase efficiency
Benefits of attending – You will be able to: §§ Question administrators at Westminster on the day-to-day functioning of one of the busiest parliaments in the world §§ Observe first-hand how procedural experts are keeping pace with the demands and changes that typically affect Parliament §§ Examine the role and workings of your own Parliament against the background of developments at Westminster and consider how to contribute to its improved efficiency
Duration: 2 weeks Fees: £3,850
Dates: 2 Nov - 13 Nov
Study Tour to the European Parliament, Brussels Participants on Parliamentary Administration also have the opportunity to attend this additional three-day module to the European Parliament, providing the chance to compare and contrast UK and European Parliamentary admin.
The group will also have the chance to attend the Parlamentarium, the official visitor centre, which stages impressive exhibitions on subjects of European interest and uses interactive multimedia displays to take visitors through the journey of European integration and to show the impact of that process on the everyday lives of the citizens of the 27 member States of the EU. The second element of the tour will be to visit the European Commission. There, the group will hear from an official who will give a presentation on the work of the Commission. The Commission is the executive body of the European Union. It is responsible for proposing legislation, implementing decisions, upholding the Union’s treaties, and for the day-to-day running of the EU. The Commission operates as a cabinet government, with 28 members. It is also responsible for the administration of 23,000 EU civil servants. The group will have the opportunity to ask questions about the EU budget, the EU institutions and about cooperation, development, external trade and international relations.
Duration: 3 days Fees: £2,200
Dates: 16 Nov - 18 Nov
All materials for open programmes are provided on advanced e-readers
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Parliamentary and Justice Reform
Statecraft for Newly Elected Members New
Workshop aim
Being elected as a Member of Parliament or Senate is a great honour, but it is a responsibility for which most new Members have little prior preparation or training.. While systems of government vary, many of the principles and challenges faced by Members are very similar. To perform the roles of representation, legislation and scrutiny in an effective way requires a wide range of skills and an ability to reconcile competing demands. This workshop offers newly elected Members the opportunity to identify and develop the skills they need in order to perform their roles in a more effective, incisive and fulfilling way. Through a series of lectures, discussions and study tours and practical exercises led by highly experienced experts in parliamentary process, it will help equip new Members with some of the key skills and build confidence at this critical juncture in a politician’s development.
What you will learn: §§ The key principles of legislative process §§ Legislative drafting from a Members’ perspective, including drafting of amendments §§ Scrutiny of government and financial oversight §§ Serving constituents and making effective representation §§ Campaigning and working with civil society organisations: how to deal with conflicts of interest and demands on your time and expertise §§ Managing the workload by establishing your priorities §§ Standards, privilege and contributing to anti-corruption practices §§ Public relations, the use of social media and speechwriting essentials The final programme will be honed to reflect the priorities of the participating delegates.
Benefits of attending – You will be able to: §§ Examine and debate the key issues facing Members in the wide range of roles that they perform, and apply the knowledge gained to your own parliamentary role
Parliamentary Reporting Workshop aim
New
The Department of the Official Report - familiarly known as Hansard - is responsible for producing reports of the proceedings of the main Chamber of the House of Commons, of Westminster Hall, of Standing and Grand Committees and of certain Select Committees. The Department also operates the annunciator system and is responsible for printing written questions and answers. Hansard is an indispensable aid for Members and others within the House and for those outside it who need a clear, accurate and independent account of the proceedings. By attending this programme, you will experience how the experts, Hansard, carry out their Parliamentary reporting and how you can introduce a variety of initiatives aimed at helping your departments and organisation develop effective results-based measurement and reporting systems.
What you will learn: §§ Increase understanding of how oral debate can be rendered comprehensible in written form §§ Guidance on the conventions of formal parliamentary debate and procedure §§ Instruction in the use and maintenance of an in-house style guide §§ Guidance on reliable sources for checking facts, quotations, etc. in references books and online §§ Instructions in the use of parliamentary reporting software §§ Guidance on editing for consistency and readability
Benefits of attending – You will be able to: §§ Observe the Hansard process from start to finish: from witnessing and recording a speech, through transcription, editing, collation, page make-up and printing, to the preparation and publishing of the final bound volume §§ Learn from the experts - the world’s premier Hansard in the United Kingdom Parliament
§§ Identify and develop necessary skills to help perform your roles more effectively §§ Experience the working of the Houses of Parliament and meet informally with MPs and peers to share experiences Participants will visit debates in the House of Commons and House of Lords, see Public Bill and Select Committees in action, and attend relevant networking events. Guest speakers will include current and former MPs and specialist trainers in parliamentary processes. The course will draw on specialist work and documents of the Inter Parliamentary Union (IPU) and Commonwealth Parliamentary Association (CPA). This workshop will be led by Director of Studies Huw Edwards A British Labour Party politician who was the Member of Parliament (MP) for Monmouth over two separate terms. Since 2005, Huw has worked as a parliamentary training consultant in the UK and overseas. Duration: 1 week Fees: £2,300
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Dates: 19 Oct - 23 Oct 7 Dec - 11 Dec
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Duration: 1 week Fees: £2,300
Dates: 6 Jul - 10 Jul
Parliamentary and Justice Reform
The Complete Legislative Drafter
Translating Policy into Legislation
Workshop aim
Workshop aim
Combining Translating Policy into Legislation and Legislative Drafting, this comprehensive programme aims to provide the tools and techniques to enable you to gain a full understanding of what it takes to be a complete, effective and efficient legislative drafter.
Good quality legislation is understandable and accessible. Poor quality legislation is often neither and can incur heavy political, economic, social and environmental costs. This programme aims to develop an understanding of the analytical skills required to convert policy into legislation; and to demonstrate the ways in which legislation should be effectively drafted and structured. Participants will be encouraged to put learned skills into practice in a series of written exercises.
Translating Policy into Legislation
Legislative Drafting: A Blended Approach During Translating Policy into Legislation you will carry out a series of exercises that will provide you with the analytical skills required to convert policy into legislation and gain an understanding of the way legislation should be drafted and structured. This is followed by Legislative Drafting; a blended learning programme that combines a two week classroom based workshop with subsequent e-learning modules that participants can complete in their own local environment. This aspect of the programme will focus on the individual development of your practical skills, and equip you with the knowledge to put into effect the techniques introduced in classroom seminars. You will learn directly from the mistakes made by yourself and others. .What you will learn: §§ Identify the different stages of the legislative process §§ Apply the principles of good policy making §§ Analyse policy for the purposes of drafting legislation §§ Understand the role and responsibility of the legislative council §§ Prepare and plan your draft
This programme approaches the subject from two different standpoints. Firstly, it looks at the situation from that of the policy maker, who needs to fully understand not only what principal elements are involved in the making of effective policy itself but, assuming the policy needs the backing of the law, just as importantly what it is that the legislative drafter has to do and what it is that he or she therefore needs to know. Such an understanding can considerably assist with the drafting of effective instructions and cut down the amount of time taken in meetings that might otherwise need to take place in order to clarify and / or refine aspects of the policy. Secondly, the programme looks at the situation from the point of view of those who need to draft the resulting rules, or more specifically to “translate” the policy: the legislative drafters, or parliamentary counsel. For these officers the task involves producing legislation that is not only readily understandable by those who are expected to comply with it, but is also workable in practice and readily capable of being enforced. This means that it also has to be clearly understood by those who are expected to administer and police it. Participants will be offered a series of lectures from experts in their particular field and also have the opportunity to put the translation process into practice by undertaking a number of written exercises. These will be assessed by the programme facilitator and the results will be examined in class in structured feedback sessions of which comments and suggestions will be made.
What you will learn: §§ Follow the stages of the legislative process
§§ Avoid commonly made mistakes in drafting
§§ Employ the principles of good policy-making
§§ Negotiate constitutional constraints
§§ Analyse policy for the purposes of drafting legislation
§§ Incorporate law revision and law reform
§§ Incorporate the principles of legislative expression
Benefits of attending – You will be able to: §§ Appreciate how legislation comes into being
§§ Avoid jargon and use plain English in drafting legislation §§ Structure and format legislative drafts
§§ Understand the principles behind good policy making
§§ How to practically apply skills in oral and written exercises
§§ Be able to work better with those whose task it is to formulate policy or to draft legislation
Benefits of attending – You will be able to:
§§ Improve your ability to read and construe legislation
§§ Understand the principles behind good policy-making
§§ Be able to advise interested departments with confidence on the scope and effect of legislation
§§ Understand the processes involved in analysing policy, from a legislative drafter’s viewpoint
§§ Be more aware of the constitutionality of proposed legislation
§§ Work more efficiently with those whose task it is to formulate policy or to draft legislation
This workshop is module 1 of the Complete Legislative Drafter Duration: 3 weeks Fees: £6,495 1 + 2
Dates: 14 Sep – 02 Oct 2015
Duration: 1 week Fees: £2,300 1 + 2
Dates: 14 Sep - 18 Sep 7 Dec - 11 Dec
All materials for open programmes are provided on advanced e-readers
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Parliamentary and Justice Reform
Legislative Drafting: A Blended Approach
Managing Government Protocol: Etiquette, Procedures and Logistics
Programme aim
Workshop aim
‘Like many people in many trades and professions – authors, journalists, advertising copywriters, politicians, priests and others – the legislative draftsman, is, or must aim to be, a craftsman in the use of language.’ (Thornton, Legislative Drafting)
The protocol officer is responsible for fostering understanding and cooperation between individuals, corporations, organisations and foreign bodies – they play a critical role in maintaining international relations.
Designed by the late Professor Keith Patchett, Emeritus Professor of Law at the University of Wales, and facilitated by Roger Rose, formerly First Parliamentary Counsel in Kenya, this programme provides you with both the knowledge and the practical skills to be an effective legislative drafter. This world-renowned and highly practical programme gives you the opportunity to put into practice the legislative preparation techniques that will serve you well in supporting and developing your nation’s legislative system and programmes and building and enhancing your capability as a legislative drafting ‘craftsman.’
Failure to adhere to protocol, or following poorly thought out protocols can result in embarrassment, damaged reputations, or even compromised security to senior officials and dignitaries, it is therefore imperative that protocol officers fully understand what is required of them in guiding those they represent in diplomatic scenarios, particularly when traveling overseas or greeting foreign visitors.
RIPA International is delighted to offer this blended programme, which provides participants with a unique distance learning experience. The blended programme begins with a two week classroom based workshop in London, where participants will complete the first module. Then they can complete the remaining modules within the following three months from their own local environment using the Online Learning Centre set up by RIPA International.
What you will learn:
New
This programme, aimed at protocol, travel and security officers will equip participants with the skills and understanding to navigate the delicate waters of international protocol. The programme will cover how to arrange overseas visits, receive foreign dignitaries appropriately, advise staff on formalities and courtesies that should be observed and provide transport, security and support to government officials and VIPs. The focus will be on interactive learning, utilising case studies and participative exercises to emphasise how protocol should be carried out. Participants will also be encouraged to discuss what diplomatic obstacles they have encountered and what protocols should be followed in these circumstances.
§§ Understand the role and responsibility of the legislative counsel §§ Apply basic elements of legislative drafting:
What you will learn:
– Principles of legislative expression
§§ How to schedule foreign visits
– Commonwealth conventions in drafting
§§ Receive foreign dignitaries appropriately
– Legislative syntax
§§ Understand the impact of culture, nationality and religion on protocol
– The structure and format of legislative drafts
§§ Avoid common protocol pitfalls
– The correct usage of punctuation
§§ Secure visas, tickets and travel documents
§§ Use definitions and interpretation provisions
§§ Adhere to correct procedures in diplomatic communications
§§ Identify common difficulties encountered in drafting
§§ Government to government communications
§§ Create drafting instructions and what they should contain
§§ Ensure the safety and security of those you represent
§§ Implement the process of amending legislation
§§ Social etiquette, appropriate dress and forms of address
§§ Understand the contents and functions of different elements in legislation
Benefits of attending- You will be able to:
§§ Use types of primary and subsidiary legislation
§§ Explain how culture and nationality impact on protocol
Benefits of attending – You will be able to: §§ Support the legislative process through more effective drafting §§ Understand why legislation is structured in the way it is §§ Advise interested departments on the scope and effect of legislation, with greater confidence This is a blended learning programme with online and face to face learning. An exclusively online programme in Legislative Drafting is also available. Ask us for details.
§§ Actively improve your organisation’s protocol procedures §§ Prepare and implement a detailed organisational protocol action plan §§ Arrange security details for visiting dignitaries §§ Devise itineraries for staff undertaking foreign visits §§ Liaise with protocol officers from other organisations to arrange visits §§ Plan and oversea events, conferences and meetings attended by multiple visiting officials §§ Brief staff on protocol, procedures, cultural differences and appropriate behaviours
This workshop is module 2 of The Complete Legislative Drafter Duration: 2 1 week weeks classroom Fees: + 3 months £2,300online Fees: £5,950
Dates: 21 Sep - 2 Oct
1 + 2
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+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Dates: 7 Sep - 11 Sep
Parliamentary and Justice Reform
Judicial Case Management
Judicial Administration: London Study Tour
Workshop aim
Programme aim
Justice systems are constantly evolving. Recent years have seen an increased emphasis on effective case flow management, which gives courts new responsibilities to secure the cooperation of the many agencies involved in judicial administration.
Ongoing legal and judicial reform focuses on transforming the performance of court systems – in particular by dramatically enhancing court administration. These measures seek to ensure appropriate methods are used to improve the quality, consistency and speed of delivery in judicial decision-making processes. Changes to the organisational structure of the court system, improvements to the management of resources and to court proceedings are all central components of worldwide justice reform.
This programme provides a concise yet comprehensive overview of recent justice system reforms in England and Wales designed to improve the efficiency and effectiveness of judicial administration. It gives judges, magistrates, court administrators and other justice system professionals the opportunity to design a case management regime that meets the needs of their own jurisdiction.
What you will learn: §§ Utilise the general principles of case management, including multi-agency approaches §§ Apply judicial skills needed for case management §§ Recognise key ingredients of a criminal case management strategy §§ Use recent initiatives in supporting access to civil justice §§ Implement pre-trial planning and monitor case progression §§ Make use of special measures for the vulnerable and ground rules hearings before a vulnerable person gives evidence §§ Use technology to support case management §§ Apply measures and targets §§ Plan and implement change
Benefits of attending – You will be able to: §§ Evaluate benefits of effective case management §§ Observe, discuss and critically examine judicial case management inaction through attending a live courtroom session §§ Deploy limited resources effectively
But how should court administration be organised? Should it be separate from the judiciary or is such an approach inconsistent with judicial independence? How should the effectiveness of a court be assessed? Can it be measured? How can consistency in the approach to sentencing be achieved without reducing the freedom of the judge to deliver justice based on the individual circumstances of each particular case? This programme is designed to answer these questions. It will look in depth at the management and administration of court systems. Through a combination of presentations, counterpart meetings, workshops and court visits in London and its outlying districts, you will learn about new strategies for judicial administration and ongoing service improvements. You will observe first-hand how these ideas have been put into practice in England and Wales. You will follow the process through from the first instance at civil criminal courts up to the Court of Appeal and on to the Supreme Court, and observe how justice delivery and court service differs at each level. The emphasis throughout will be on pragmatic, applicable approaches for implementing change based on ‘what works’.
What you will learn: §§ Benchmark approaches and techniques §§ Initiatives to achieve speedy justice and alternative dispute resolution §§ Achieve consistency in sentencing using different approaches §§ Enhance ethical working and reduce the risks of corruption
“Confidence in the courts is essential to maintain the fabric of ordered liberty… and three things could destroy it: that people come to believe that inefficiency and delay will drain even a just judgment of its value; that people who have long been exploited in the smaller transactions of daily life come to believe that courts cannot vindicate their legal rights from fraud and over-reaching; that people come to believe the law… cannot fulfil its primary function to protect them.” Former Chief Justice of the United States, Warren E Burger
§§ Processes for measuring and inspecting court performance §§ The advantages of e-systems in administering justice §§ How to deal with those involved in court proceedings, especially vulnerable witnesses and defendants §§ Apply the key principles of 21st century court records management §§ Improve paper-based and electronic court information and records management §§ Achieve and maintain professional standards with the help of professional bodies
Benefits of attending – You will be able to: §§ Discuss the latest changes to civil and criminal procedure with key figures involved in reform §§ Develop a wide range of techniques for improving the administration of justice and the running of courts §§ Use what you have learnt to analyse the effectiveness of your own judicial records system
Location: London Duration: 1 week Fees: £2,300
Dates: 23 Nov - 27 Nov
Location: London Duration: 2 weeks Fees: £3,850
Dates: 5 Oct - 16 Oct
All materials for open programmes are provided on advanced e-readers
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Parliamentary and Justice Reform
Judicial Ethics
Successful Prosecution in a Complex and Interconnected World
Programme aim
Programme aim
The public’s perception of the integrity of a country’s justice system depends upon the standards of ethical behaviour manifested by the nation’s judiciary. Key elements in promoting public confidence are fair and transparent procedures for the conduct of proceedings, judicial appointments and for investigating complaints about judicial behaviour. The judicial role also imposes responsibilities on a judge’s life outside the courtroom. At the same time, safeguards are required to protect judicial independence in line with Latimer House Principles.
Citizens rely on state prosecutors to be their champions for justice, and the breadth of this role in many countries is growing. New types of crime, including cybercrime and international terrorism, new approaches to presenting evidence through the use of technology and improved standards in handling witnesses and accused persons, greater use of specialists and experts, all call for a wider breadth of expertise among prosecutors. This requires a broader understanding of the investigative process and the role specialists and expert witnesses can play in a successful prosecution. It also means that as crime becomes more international and trans-border, so prosecutors need to understand how to gain assistance from law enforcement agencies and specialist investigators in other jurisdictions.
This programme explores the key principles that underpin ethical judicial behaviour and considers the mechanisms needed to ensure these principles are adhered to. Its aim is to promote and examine a judicial conduct framework based on the Bangalore Principles, established in 2001 as an international code adopted by the UN.
What you will learn: §§ Apply the principles underlying judicial ethical behaviour §§ Apply principles of equality, diversity and fairness in the court environment §§ Address tensions between ethical behaviour and judicial independence §§ Promote ethical behaviour through the judicial selection process §§ Design judicial complaint protocols and manage complaints §§ Appraise judicial performance §§ Prevent corruption within the justice system
This programme enables prosecutors to examine key concepts and learn the latest developments in prosecutorial work through a combination of presentations, workshops and visits to observe prosecutors at practice. You will learn about new approaches prosecutors are adopting when handling victims and witnesses, using experts and managing the relationship with a growing range of investigators. You will see how these ideas have been put into practice in the English and Welsh justice system and hear from practitioners and experts what has been successful. You will have the opportunity to take part in a practical exercise based on a real investigation of a crime scene. You will also experience first-hand the skills and techniques involved in covert surveillance.
§§ Undertake judicial accountability and the role of statistics
What you will learn:
§§ Enhance the role of judicial training
§§ How to handle exhibits and conduct investigative interviewing
§§ Manage the relationship between the judiciary and the media
§§ Improve paper-based and electronic case records management §§ Present evidence in court including the effective use of technology
Benefits of attending – You will be able to:
§§ Deal with defendants, different types of witnesses and informants
§§ Develop judicial codes of conduct, guidance, monitoring and training based on internationally accepted principles of ethical behaviour
§§ Assess witness reliability
§§ Design a judicial recruitment process that is fair and transparent
§§ How to introduce expert evidence
§§ Create a system for dealing fairly and effectively with complaints about judicial behaviour
§§ Handle disclosure of documents
§§ Work effectively with defence attorneys and the judiciary
§§ Seek appropriate penalties including forfeiture and confiscation §§ Track illicit assets and funds §§ Deal with the media in difficult or rapidly changing circumstances §§ Deal with the specific challenges of corruption investigations §§ Implement safety and welfare issues including how prosecutors can protect themselves from physical and professional threats
Benefits of attending – You will be able to: §§ Better understand the mechanics of how crime is investigated in order to judge the quality of a case and advise on or supervise police and other investigators §§ Carry out the role of the prosecutor more effectively through developing professional skills within an international context §§ Propose a strategy for enhancing the quality and effectiveness of your prosecutorial system and develop a code of conduct for prosecutors
Duration: 1 week Fees: £2,300
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Dates: 12 Oct - 16 Oct
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Duration: 2 weeks Fees: £3,850
Dates: 7 Sep - 18 Sep
Parliamentary and Justice Reform
Tribunals: Managing and Administering Justice
Young People in the Justice System
Workshop aim
Workshop aim
Societies are becoming more complex and regulations more extensive. Thus processes are needed to give the citizen a voice when things go wrong, processes to resolve disputes in specialist areas of law or to decide delicate and important matters.
This programme examines the legal system’s response to children as witnesses in criminal proceedings or as defendants in the youth justice system. Through a combination of presentations, workshops and field visits, participants will learn about new approaches that help young witnesses give evidence in criminal cases and that seek to improve the prosecution and effective participation in the trial of young offenders and to reduce re-offending. Reducing youth crime and reforming the youth justice system are major elements of the UK Government’s effort to build safer communities and tackle social exclusion.
The importance of tribunals in ensuring the just delivery of public administration has never been greater. Recent developments in England and Wales have seen tribunals shifting. From being primarily administrative adjudications linked to the relevant government department, they now more closely resemble formal courts and are part of a unified courts and tribunal service. However, there is always a debate about the balance between the professional or technical knowledge a tribunal needs to exercise and its quasi-judicial remit: How closely should tribunals be linked to the formal court structure? Is this compatible with natural justice? This programme will examine the work of a range of tribunals through a combination of presentations, discussions, workshops and site visits. You will observe first-hand how tribunals operate in England and Wales. How they balance their administrative, specialist and judicial remits and how they fit into the broader justice reform agenda and the wider arena of civil rights in a liberal democracy. What are the risks of political interference and how can these be addressed? The emphasis throughout will be on pragmatic, applicable approaches for implementing change based on ‘what works.’ You will be encouraged to look critically at a range of methods and processes and select those most suited for adapting to your own tribunal system.
What you will learn: §§ Implement initiatives to achieve speedy and effective dispute resolution §§ Balance specialist professional expertise and judicial function
The programme will benefit those responsible for the management of youth courts or community programmes, and those with court management responsibilities (such as judges, magistrates and registrars), as well as prosecutors with concerns about the role of young defendants and witnesses in criminal cases.
What you will learn: §§ Intervene using multiple agencies in the lives of young offenders to reduce re-offending §§ Apply youth rehabilitation and referral orders §§ Adhere to restorative justice – principles and practices §§ Adopt national standards for youth justice services §§ Investigate human rights, European Court rulings and the Consolidated Criminal Practice Direction 2013 §§ Employ special measures to enable young people to give evidence §§ Use The Advocate’s Gateway (www.theadvocatesgateway.org) for guidance §§ Appropriate questioning of children §§ Prepare young witnesses to give evidence in court §§ Youth justice challenges
§§ Measure the performance and effectiveness of a tribunal using different processes
Benefits of attending – You will be able to:
§§ Approach dealing with those involved in proceedings, especially unrepresented parties
§§ Learn about recent developments in responding to the needs of young people in the justice system
§§ Deal with appeals in different ways
§§ Find out how particular techniques can be adapted for use in your jurisdiction
§§ Balance natural justice with national security
§§ Obtain first-hand insights into how the justice system in England and Wales is tackling contemporary
§§ Manage evidence and improve information and records management §§ Enhance ethical working and eliminate the risks of corruption and miscarriages of justice
Benefits of attending – You will be able to: §§ Learn the latest changes to tribunal procedures and working practices §§ Develop a wide range of techniques for improving the administration of tribunals §§ Use what you have learnt to analyse the effectiveness of your own tribunal system
Duration: 1 week Fees: £2,300
Dates: This programme can be scheduled for delegations of six participants or above. Contact RIPA International for further details
Did you know?
Our learning and development programmes are rooted in best practice as demonstrated by the UK Government and the Justice System of England and Wales
Duration: 1 week Fees: £2,300
Dates: 5 Oct - 9 Oct
All materials for open programmes are provided on advanced e-readers
61
Monitoring and Evaluating Policies and Projects Faculty schedule Programmes and Workshops
Start date End date
Results Based Management (RBM)
11/05/2015 19/10/2015
22/05/2015 30/10/2015
Developing Strategic Skills for Organisational Improvement
23/03/2015 19/10/2015
02/04/2015 30/10/2015
The Complete Project Management Cycle
23/02/2015 26/05/2015 17/08/2015 09/11/2015 23/02/2015 26/05/2015 17/08/2015 09/11/2015 09/03/2015 08/06/2015 01/09/2015 23/11/2015 06/07/2015 14/12/2015
20/03/2015 19/06/2015 11/09/2015 04/12/2015 06/03/2015 05/06/2015 28/08/2015 20/11/2015 20/03/2015 19/06/2015 11/09/2015 04/12/2015 10/07/2015 18/12/2015
The Complete Policy Maker
07/09/2015 30/11/2015
18/09/2015 11/12/2015
Evidence Based Policy: Analysis and Use of Evidence
07/09/2015 30/11/2015
11/09/2015 04/12/2015
PRINCE2速
13/04/2015 10/08/2015 16/11/2015 12/10/2015 16/11/2015
17/04/2015 14/08/2015 20/11/2015 16/10/2015 20/11/2015
Gender Mainstreaming and Analysis
11/05/205 30/11/2015
22/05/2015 11/12/2015
Developing Civil Infrastructure
20/04/2015 16/11/2015
24/04/2015 20/11/2015
The Balanced Scorecard: A Tool for Benchmarking the Organisation
24/08/2015
04/09/2015
Managing Sector Programmes
14/09/2015 23/11/2015
18/09/2015 27/11/2015
Project and Programme Management
Monitoring and Evaluation
Project Risk Management
Impact Assessment and Evaluation
Monitoring and Evaluating Policies and Projects
Results Based Management (RBM)
Developing Strategic Skills for Organisational Improvement
Programme aim
Programme aim
The emphasis on results is increasing across both the public and private sectors. In order to justify investment it is essential to be clear that outcomes may be expected. Our understanding of RBM is constantly improving, more is known about Key Performance Indicators (KPIs) at the level of organisations, and indicator identification and target setting is becoming more refined. Improved methods are being developed to simplify data collection and analysis, and to ensure it is more timely and useable. The financial, technical and human resources needed to deliver results are becoming better understood.
Many organisations may claim to be “efficient”. However, without sound strategies underpinning their programmes and projects they will rarely be “effective” in developing and delivering services to their “customers” – usually the community. And although strategy is covered extensively in management literature, this is mostly focused on profit making organisations whose priority is to succeed in competitive markets.
This programme will enable managers to plan and monitor implementation of strategies and programmes more effectively. It reflects the latest international thinking on performance monitoring and target setting. It will help you to ensure that your organisation is maximising its potential and delivering results in a time-bound manner.
What you will learn: §§ Incorporate RBM into resource allocation §§ Refine the budget cycle, medium term expenditure frameworks and RBM needs for performance budgeting §§ Achieve “big results now” through the use of performance agreements
In both public and private sectors one difficulty is to translate key high level aims into deliverable evidence based programmes and projects that produce desired outcomes. The key to this in both sectors is the systematic collection, analysis and evaluation of facts, circumstances, trends and opinions using appropriate tools and techniques. These are the core strategic skills that are most often missing and which need to be developed to improve the ability of individuals to develop strategy and to contribute to organisational improvement. The aim of this programme is to provide these essential strategic skills and to show how they can be applied in developing coherent strategies as a basis for workable policies and relevant delivery arrangements. For example, in healthcare, governments must be able to translate overall aims into coherent programmes that work on the ground to improve the health of the nation.
§§ Enhance performance measurement through the use of reliable indicators
What you will learn:
§§ Motivate employees and apply results management to human resource management
§§ Go beyond regular traditional strategic planning exercises to develop strategy drawing on “what works” principles
§§ Use management development tools to implement RBM
§§ Identify the similarities and differences between strategy in the public and private sectors
§§ Understand RBM mainstreaming of cross-cutting issues §§ How to apply a results focus to cross-cutting issues - gender, environment, climate change §§ How to apply RBM at sector level through case studies to reflect participant priorities: – The social sectors: health and education
§§ Recognise the interaction between strategic work and the inevitable political focus in public services §§ Evaluate, develop and build strategic capability in your organisation as an essential element of organisational improvement §§ Utilise strategic tools including horizon scanning, SWOT and PESTLE §§ Apply the principles of good communications to consult on and communicate strategy
– Social protection – Infrastructure and connectivity
§§ Implement essential supporting strategies for key functions such as human resource management and financial management as part of improving organisational effectiveness
– Agriculture and rural development – Justice sector
Benefits of attending – You will be able to: §§ Enhance your ability to manage for results §§ Prioritise resources and actions needed to achieve those results §§ Increase ownership and accountability within your organisation by working towards mutually agreed and achievable objectives
§§ Incorporate project management and change management skills in the context of sound strategy development and organisational improvement
Benefits of attending – You will be able to: §§ Understand essential key strategic skills §§ Understand modern approaches to developing strategy in public sector organisations §§ Know how to communicate, improve and lead strategy work in your organisation
Duration: 2 weeks Fees: £3,850
Dates: 11 May - 22 May 19 Oct - 30 Oct
Duration: 2 weeks Fees: £3,850
Dates: 23 Mar - 2 Apr 19 Oct - 30 Oct
All materials for open programmes are provided on advanced e-readers
65
Monitoring and Evaluating Policies and Projects
The Complete Project Management Cycle
Project and Programme Management
Programme aim
Programme aim
A successful organisation has systems, cultures, processes and services that empower and support its people and key stakeholders to achieve the organisation’s mission and goals. Effective project management is required to implement and harmonise all these elements. This four week programme consists of:
Project and Programme Management
Skilled project and programme management practitioners are essential for the successful delivery of strategic outcomes. There is evidence to show that effective organisations are able to manage change by integrating effective project and programme management methodologies, tools and techniques – with their business operations. This programme will enhance participants’ skills by providing effective strategies and practical tools and techniques to develop and effectively plan, control and implement public and private sector programmes and projects. The programme is structured into two parts: 1: Tools and techniques to design effective projects 2: How to successfully implement projects and programmes
Monitoring and Evaluation
This comprehensive programme will enhance your skills in providing effective strategies and practical tools and techniques for the management and development of public and private sector programmes and projects. A primary objective of this programme is to ensure that programmes and projects are aligned to the achievement of each participant’s organisation or national government’s strategic objectives.
These tools and techniques are designed to be highly flexible in order to meet organisational needs from relatively simple performance improvement projects through to complex national capacity-building programmes. A primary objective of this modular seminar is to ensure that participants are equipped with the skills and knowledge to ensure that their projects and programmes are aligned to the objectives of their organisation. The programme is delivered by currently practising project management professionals with experience in many sectors and countries.
What you will learn:
What you will learn: §§ Implement effective quality management of programmes and projects
§§ Identify the scope and objectives of projects and programmes and ensure that they are aligned to strategic and organisational goals
§§ Initiate and scope projects, aligning them to strategic organisational and programme goals
§§ Use concepts of project appraisal, finance and costing and the factors that need to be evaluated when deciding to prioritise investment in a particular project
§§ Manage projects, from the relatively straightforward through to complex programmes
§§ Select and apply effective methods of project planning, scheduling and control
§§ Effectively utilise the role of the evaluator
§§ Identify, track and realise project and programme benefits and risks
§§ Make use of logical, strategic and results-orientated frameworks to control programmes and projects
§§ Manage the challenges of effective team management in a project environment
§§ Collect and use data, and communicate recommendations for improvement
§§ Identify and engage with a wide range of stakeholders
Benefits of attending – You will be able to: §§ Conceptualise, define, appraise, plan, implement and successfully conclude programmes and projects §§ Apply best practice and avoid common pitfalls in programme and project management §§ Assess monitoring and evaluation methods, tools and approaches
Benefits of attending – You will be able to: §§ Enhance your ability to define, appraise, plan, implement and effectively control programmes and projects §§ Supervise, monitor and evaluate a range of programmes and projects §§ Apply best practice and avoid common pitfalls in project and programme management §§ Build an excellent foundation of knowledge and skills to progress onto professional project an programme qualifications such as PRINCE 2, APM (Association for Project Management) and PMI (Project Management Institute)
This workshop is module 1 of The Complete Project Management Cycle Duration: 4 weeks Fees: £5,950 1 + 2
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Dates: 23 Feb - 20 Mar 26 May - 19 Jun 17 Aug - 11 Sep 9 Nov - 4 Dec
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Duration: 2 weeks Fees: £3,850 1 + 2
Dates: 23 Feb - 6 Mar 26 May - 5 Jun 17 Aug - 28 Aug 9 Nov - 20 Nov
Monitoring and Evaluating Policies and Projects
Monitoring and Evaluation
Project Risk Management
Programme aim
Workshop aim
The monitoring and evaluation (M&E) of an organisation’s policies, strategies, operational and development activities provides government officials, development managers, and civil society with better means for learning. The majority of multilateral and bilateral international partners utilise the logical framework approach for project design and it is therefore imperative that all local staff involved in the monitoring or evaluation of projects are conversant with this management tool and its use. By the end of the programme delegates will be able to design an M&E system, set indicators, confidently discuss and produce a logical framework and also take into account the growing use of technology in the M&E environment. The programme aims to stress the importance of the evaluation process in the analysis or interpretation of the collected data which delves deeper into the relationships between the results of the project/ programme, and how this can be used for the benefit of future projects and programmes. The programme also explores the importance of Value for Money indicators in the process. The site visits included in the seminar will give delegates access to academics currently involved in tried and tested new M&E techniques and to a charities evaluation service actively involved in live projects and programmes.
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Project and programme management are undoubtedly the chosen tools for the delivery of development and organisational changes and risk management is an essential part of the overall management toolkit. Integrated risk management, planning for countermeasures, and contingency plans are vital to the control and success of major undertakings. This programme will provide a sound grounding to assist in successful delivery. Donors are now looking more and more to make their investments in organisations with proven track record minimising the risks thereby giving assurance that the funding can be spent wisely and securely. Case studies and practical exercises are an integral part of this programme in order to take delegates through the skills required in active and sustainable risk management for their organisations. The core of the programme is based on the UK Government approach “Management of Risk” (M_o_R), giving delegates a firm foundation to implement risk management within their operational and change management cultures. Participants will be asked to complete a questionnaire identifying the three key risks to the success of their projects or organisational objective. These risks will be analysed and discussed and potential resolutions sought during the running of the programme.
What you will learn:
What you will learn: §§ Make use of logical, strategic and result-orientated frameworks to control and monitor programmes and projects §§ Use monitoring techniques and meaningful reporting §§ Collect and manage data to inform learning and identify solutions and present the results of the evaluation analysis §§ Use current market-leading Statistical Data Analysis tools §§ Improve your data collection skills (interviews, questionnaires etc.) and design of data analysis tools §§ Plan and track the benefits of projects
§§ The end-to-end process of project and programme risk management within a practical risk management framework §§ An approach to disaster recovery and business continuity §§ Risk management best practice based on well-established and proven procedures and practical hints and tips §§ The basics of advanced risk management tools and techniques §§ How to control risk and confidently present risk management information §§ The current language of risk and risk management
§§ The importance of Value For Money indicators
Benefits of attending – You will be able to:
§§ Analyse risk and priority
§§ Establish the basis for cascading risk management through your host organisation
§§ Use different methods of evaluation including environmental and impact assessments §§ Implement strategic analysis and align projects with strategic objectives
Benefits of attending – You will be able to: §§ Improve the operation and management of the M&E function
§§ Improve the effectiveness of the risk management process to help assess programmes, de-risk them and ensure their smooth running and successful delivery §§ Contribute to the achievement of desired development goals and ensure ‘early warning’ and other strategies for preventing failures
§§ Gain an insight into the use of current data management tools §§ Improve the effectiveness of the M&E process to help assess programme impacts and give assurance to existing and potential donors §§ Contribute to the achievement of desired development goals and ensure ‘early warning’ and other strategies for preventing failures This workshop is module 2 of The Complete Project Management Cycle Duration: 2 weeks Fees: £3,850 1 + 2
Dates: 9 Mar - 20 Mar 8 June - 19 June 1 Sep - 11 Sep 23 Nov - 4 Dec
Combine with Financial Risk Management (p.43) to create Financial and Project Risk Management Duration: 1 week Fees: £2,300
Dates: 6 Jul - 10 Jul 14 Dec - 18 Dec
All materials for open programmes are provided on advanced e-readers
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Monitoring and Evaluating Policies and Projects
The Complete Policy-Maker
Evidence Based Policy: Analysis and Use of Evidence
Programme aim
Workshop aim
This combined learning programme incorporates the following modules:
This programme is intended to support better decision making throughout the different stages of policy process (preparation, decision, implementation and evaluation) by placing the best available evidence from research and evaluation at the heart of it. It considers what constitutes evidence for policy-making purposes, and how robust research evidence can be used to improve policy-making.
Evidence Based Policy: Analysis and Use of Evidence
Translating Policy into Legislation p.57 The complete policy maker is responsible for making the right decisions throughout the policy-making process. This programme will consider what constitutes evidence for policy-making purposes, and how robust research evidence can be used to improve policy-making, appraising different types, notions and sources of evidence to determine their value and contribution to policy-making. Policy-makers a re also responsible for translating policy into legal rules. Good quality legislation is understandable and accessible whereas poor quality legislation is often neither and can incur heavy political, economic, social and environmental costs. Participants will develop an understanding of the analytical skills required to convert policy into legislation and to demonstrate the ways in which legislation should be effectively drafted and structured. By completing this combined programme, participants will be capable of overseeing the policy-making process from the development stage through to it becoming legislation.
What you will learn: §§ Implement evidence-based policy in results-based and performance managed government §§ Make use of different types of research and evaluation to contribute in policy-making §§ Apply critical appraisal and research evidence §§ Compile high-quality evidence in performance-managed government and resource allocation §§ Analyse policy for the purposes of drafting legislation §§ Incorporate the principles of legislative expression §§ Avoid jargon and use plain English in drafting legislation
Different types, notions and sources of evidence to determine their value and contribution to policy-making will be appraised. These include theories of change, systematic reviews of evidence, data from censuses, surveys and administrative sources, experimental and quasi-experimental evidence, implementation evidence, economic appraisal methods, case studies and qualitative evidence, and public consultation. The programme also considers how to integrate these different types of evidence with other key factors that influence the policy process.
What you will learn: §§ Understand the meaning, potential and development of evidence-based policy-making §§ How to use research evidence to develop policy strategically §§ Implement evidence-based policy in results-based and performance-managed government §§ Make use of different types of research and evaluation to contribute in policy-making §§ Apply critical appraisal and research evidence §§ Make use of different professional analytical services (information specialists, social researchers, economists, statisticians, operational analysts) §§ Compile high-quality evidence in performance-managed government and resource allocation §§ Refer to examples of evidence-based policy-making from different countries
Benefits of attending – You will be able to: §§ Make critical judgments about evidence from research and evaluation, and how this fits with other factors that influence and inform policy-making §§ Mentor colleagues in evidence-based policy-making, and in how to use research evidence §§ Procure and manage research and evaluation, and professional analytical services, effectively and efficiently
Benefits of attending – You will be able to: §§ Make critical judgments about evidence from research and evaluation, and how this fits with other factors that influence and inform policy-making §§ Mentor colleagues in evidence-based policy-making §§ Understand the processes involved in analysing policy, from a legislative drafter’s viewpoint §§ Work more efficiently with those whose task it is to formulate policy or to draft legislation Duration: 2 weeks Fees: £3,850
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Dates: 7 Sep - 18 Sep 30 Nov - 11 Dec
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Duration: 1 week Fees: £2,300
Dates: 7 Sep - 11 Sep 30 Nov - 4 Dec
Monitoring and Evaluating Policies and Projects
PRINCE2®
Impact Assessment and Evaluation
Workshop aim
Workshop aim
PRINCE2 has emerged as an internationally-accepted method for managing projects. Truly generic, this non-proprietary method can be applied to any project regardless of project scale, type, organisation, geography or culture.
Given the demands that are made on policy-makers and public service providers from a multitude of sources and constituencies, and the finite resources that are available to meet these demands, it is important to know ahead of time which policy or practice initiatives can make the greatest difference and yield the maximum benefit for the greatest number of people.
Initially introduced as a project management methodology by the UK’s office of Government of Commerce, it has grown to become the world’s most popular project management qualification, with over a million examinations taken globally. It is now commonly used on huge scale projects in both public and private organisations across the world. This rewarding yet intensive training programme, based on the PRINCE2 (2009) manual “Managing Successful Projects with PRINCE2™”, provides participants with a detailed knowledge of PRINCE2 as well as an opportunity to sit Foundation and Practitioner examinations, administered on behalf of the Cabinet Office by APM Group Ltd (APMG). RIPA International recommends that prospective participants have gained some experience of project involvement – either as project manager or project team member – as part of their current/previous job roles. Before attending the London workshops, all participants will receive comprehensive access to online learning modules and sample assessments. These materials may be accessed in the candidate’s own time, before the workshop.
What you will learn: §§ How to differentiate between impact evaluation and impact assessment, and the principles and practices of each §§ Implement impact evaluation and assessment in the policy process §§ Establish a ‘counterfactual’ (i.e. what is the likely impact of an alternative policy or practice initiative, or doing nothing at all) §§ Apply different methods of establishing the ‘counterfactual’ and the net impact of a policy or practice §§ Find existing evidence on effectiveness and impacting by using systematic reviews of evidence
What you will learn: §§ The background of project management and how to plan, monitor and control a project using the PRINCE2 approach §§ Use and apply the following PRINCE2 elements: Principles, Themes, Processes and Tailoring to suit the project environment §§ How to initiate and close a project §§ Overall project control and decision-making by senior management §§ Manage the project on a day-to-day, stage-by-stage basis
Benefits of attending – You will be able to: §§ Manage more efficient and cost-effective projects §§ Ensure improved project team morale §§ Create closer integration between business objectives, projects and programmes §§ Plan, monitor, delegate and control the project performance, using the PRINCE2 method §§ Understand the four integrated elements of principles, themes, processes and tailoring PRINCE2 within a project environment §§ Be thoroughly prepared for the PRINCE2 Foundation and Practitioner examinations Fees include: tuition and learning materials; latest edition of Managing Successful Projects with PRINCE2 textbook; additional modular e-learning materials and exercises; foundation assessment, Practitioner assessment, PRINCE2 certification.
PRINCE2® is a registered trade mark of AXELOS Limited. The Swirl logoT is a trade mark of AXELOS Limited.
Duration: 1 week Fees: £2,900
The aim of this programme is to help policy makers and public service practitioners learn how to assess the impact of policy and practice initiatives before these initiatives are embarked upon, and how to think about evaluating policies and programmes going forward. Participants will understand the basic principles of impact evaluation and assessment, and the different ways of assessing policy and practice impacts.
Dates: 13 Apr - 17 Apr | 10 Aug - 14 Aug 16 Nov - 20 Nov
§§ Prioritise different impacts §§ Apply impact assessment in performance-managed government and service delivery §§ Establish the costs, cost-effectiveness, and cost-benefits of different policy or practice initiatives §§ Refer to examples of impact evaluations and assessments from developed and developing countries §§ Make use of professional analytical services to help in undertaking impact evaluations and assessments: social researchers, economists, statisticians, operational analysts
Benefits of attending – You will be able to: §§ Improve the planning, procurement and management of impact evaluations and assessments §§ Use the methods of impact evaluation to identify the most effective, efficient and value for money policy initiatives §§ Improve the accountability of policy-making and public services in your locality, region or country
Running in both London and New Delhi
Duration: 1 week Fees: £2,300
Dates: 12 Oct - 16 Oct New Delhi 16 Nov - 20 Nov London
All materials for open programmes are provided on advanced e-readers
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Monitoring and Evaluating Policies and Projects
Gender Mainstreaming and Analysis
Developing Civil Infrastructure
Programme aim
Workshop aim
The goal of mainstreaming gender equality is the transformation of unequal social and institutional structures into equal and just structures for both men and women. It is not about adding a ‘woman’s component’ or even a ‘gender equality component’ into an existing activity. It means bringing the experience, knowledge, and interests of women and men to bear on policy making, management processes and delivery of services.
Virtually all countries face affordability challenges, which make building and maintaining infrastructure systems and networks to meet rapidly growing national needs a key challenge. Population growth, urbanisation, the need for enhanced connectivity to promote growth and rising income levels are all contributing to an unprecedented increase in demand. However infrastructure is inherently expensive to construct and maintain.
Clear political will and allocation of adequate resources for mainstreaming, including additional financial and human resources if necessary, are important for translating gender mainstreaming, and concepts of analysis into practice. (Source: Foreign and Commonwealth Office and International Labour Organisation)
Infrastructure is challenging to run and maintain because asset values are so high, it uses scarce resources (often requiring land acquisition) and its environmental impacts are substantial. Investment requires multi-year commitment, with good funding predictability. Procurement management issues are generally crucial. Despite all these issues great progress has been made and this programme demonstrates what works best and in what circumstances. It offers the opportunity for cross-learning between those with technical backgrounds to appreciate better economic and management principles applied to infrastructure solutions.
This programme provides a practical focus applying assessments, analysis, budgeting, staffing allocations and a wide variety of tools and techniques to ensure the successful inclusion of gender mainstreaming across a wide range of policy, programme, and project initiatives.
What you will learn: §§ Build a shared understanding of the principles of mainstreaming at all levels of your organisation §§ Incorporate top industry and organisational recommendations to promote gender equity in a number of sectors §§ Apply global practices for gender representation in human resource policies and management practices §§ Employ gender budgeting and reporting into any program
The programme explores the nature of the “infrastructure deficit” challenge, and distinguishes between its constituent parts (transport, water and sanitation, energy and telecoms). The focus is on asset development and management, exploring innovative ways to deliver infrastructure services, the use of executive agencies, identifying progress to date, and the role of oversight ministries. It also identifies which services may most effectively be managed at local level (by municipalities and districts) and which must be centrally managed.
What you will learn:
§§ Appreciate the concepts of innovative mainstreaming that can be applied to gender and diverse or marginalised populations in your organisation
§§ The infrastructure challenge – meeting national needs with finite resources
Benefits of attending – You will be able to:
§§ Manage infrastructure effectively – models of oversight, regulation and delivery
§§ Harmonise gender mainstreaming into your organisation taking into consideration the cultural context, gender consciousness, political will, and levels of commitment to support gender mainstreaming
§§ Financing infrastructure – opportunities for mobilising private finance §§ Achieve value for money in infrastructure delivery
§§ Develop and undertake a gender review, to identify gender barriers in achieving organisational goals and to analyse the effects of gender on program results and productivity
§§ Performance measurement in the sector – measuring quality and asset condition
§§ Cultivate practical gender mainstreaming activities for your organisation, incorporating financial allocations and staffing where possible
§§ Address cross-cutting issues – the environment, climate change HIV/AIDS and land acquisition
§§ Create a tailored monitoring and tracking system with indicators and milestones to map your organisation’s mainstreaming progress Dr Kimberly Waller, An international development professional with 20 years’ experience in policy making advocacy, programme management and strategy development. Dr Waller’s work has taken her all over the world, including India where she served as a Diplomat and Health Officer for the US Government.
Duration: 2 weeks Fees: £3,850
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New
Dates: 11 May - 22 May 30 Nov - 11 Dec
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
§§ Overcome the maintenance deficit – finding solutions that work
§§ Affordability and charging systems to for inclusiveness and exemptions §§ How to incentivise best practice
Benefits of attending – You will be able to: §§ Find innovative solutions based on best international practice §§ Cross-fertilise between different forms of infrastructure, taking common challenges like cost recovery and financing §§ Think outside the box in determining the best solution for your organisation
Duration: 1 week Fees: £2,300
Dates: 20 Apr - 24 Apr 16 Nov - 20 Nov
Monitoring and Evaluating Policies and Projects
The Balanced Scorecard: A Tool for Benchmarking the Organisation
Managing Sector Programmes
Programme aim
Workshop aim
The Balanced Scorecard (BSC) is a proven methodology that can support by enabling you to design, clarify and implement your strategy by aligning strategic objectives with key measures, logical targets, and improvement projects. Over the last two decades the BSC has become a best-practice strategic management tool worldwide.
The Paris Declaration and subsequent international meetings in Accra and Busan provided the groundwork for country-led national development strategies and programmes. Furthermore, dependence on development aid funding is reducing in many countries, as economic growth rates are rising and a higher share of revenues is mobilised from domestic sources. Youthful populations and growing labour forces can positively contribute to organic growth and development.
Through its mix of theory inputs, practical sessions, case studies, guest speakers and visits, this programme will equip you with the skills and knowledge to design and implement your own Balanced Scorecard. Key topics include BSC design and structure, strategy mapping and implementation, organisational capacity assessment, effective measurement and target setting, variation, leadership, change management – all supported by a range of tools.
What you will learn: §§ Recognise the characteristics of a good (and bad) strategy §§ Understand the role of a BSC in designing and implementing your organisation’s strategy §§ Use the BSC as an integrated performance management system by monitoring progress against strategy §§ Use the BSC to align stakeholders, partners and staff to your organisation’s vision and strategy §§ Apply BSC best practice, through selected case studies and visits §§ Plan and conduct an organisational self-assessment using the European Quality Management Model (EFQM) and use this to identify and prioritise strategic developmental priorities §§ Create quality measures for intangibles – such as stakeholder outcomes, process effectiveness, HR, leadership and capacity development §§ Make use of a number of strategic tools such as benchmarking, scenario planning, horizon scanning and SWOT/PESTLE analysis
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Public sectors encourage public-private partnerships (PPPs) for economic development by finding out whether there is a role for private sector provision of services traditionally handled by the public sector. Governments have to ensure that donors meet their needs and strengthen the predictability and performance of their development programmes. Effective country led management of sector programmes can play a key role in supporting inclusive growth and effective service delivery at sector level. This programme will benefit all those involved in managing this process, it is forward-looking, topical and tailored to the needs of those that want to see results. The programme examines both traditional (health and education) and non-traditional sectors (such as rural development, private sector development (PSD) and science and technology). It focuses on how to accelerate economic growth at sector level and what is needed to ensure that key stakeholders have effective control over policy formulation and programme delivery.
What you will learn: §§ What is sector management and how to define and manage sectors – what can be delivered by the private sector and what must remain with the public sector §§ How to plan for optimal results and maximise accountability
§§ Recognise the characteristics of effective measures and how to set targets with a clear rationale
§§ Understand the strengths and weaknesses of different funding models
§§ Make use of simple but powerful Statistical Process Control (SPC) charts to distinguish between normal and special variation
§§ How to design, manage and implement performance contracts
Benefits of attending – You will be able to: §§ Design and implement a Balanced Scorecard §§ Make recommendations to introduce BSC or improve its implementation across your organisation §§ Link BSC to organisation strategy and (if needed) challenge the structure and content of that strategy §§ Use a wide variety of internationally recognised BSC tools to support necessary organisational development §§ Create an integrated performance management system (PMS) and identify and deliver results in vital priority areas
§§ Review cost recovery mechanisms for sustainable development §§ Explore the evidence regarding models such as the Malaysian Model based on “Big Results Now” initiative that is attracting attention from African countries
Benefits of attending – You will be able to: §§ Strengthen sector management planning and operationalise vision statements §§ Strengthen multi-agency collaboration to maximise performance and accountability §§ Mobilise the private sector effectively to improve public service delivery §§ Develop delivery milestones ensuring sector projects are on schedule and within the budget §§ Strengthen sustainability at project and programme level §§ Be able to prepare funding proposals to mobilize additional resources §§ Motivate and empower colleagues
Duration: 2 weeks Fees: £3,850
Dates: 24 Aug - 4 Sep
Duration: 1 week Fees: £2,300
Dates: 14 Sep - 18 Sep 23 Nov - 27 Nov
All materials for open programmes are provided on advanced e-readers
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Communication Faculty schedule Programme name
Start date End date
Effective Speech Writing and Speech Making for Leaders
20/04/2015 05/10/2015
24/04/2015 09/10/2015
Public Relations and Working with the Media
18/05/2015 23/11/2015
29/05/2015 04/12/2015
Masters in Internal Communication Management
Programme commences in September 2015, contact RIPA International for details.
Citizen Engagement and Strategic Communication
23/03/2015 14/09/2015
02/04/2015 25/09/2015
Enhance your networks! Why not join the debate, enhance your own professional networks, and learn from developments at RIPA International through social media. If you have previously attended our programme then you are eligible to join our Alumni group on LinkedIn and take advantage of exclusive benefits and networking opportunities.
RIPA International LinkedIn Alumni group: RIPA International Alumni @RIPA_INT
Effective Speech Writing and Speech Making for Leaders
Case Study
Workshop aim
Oman
This programme focuses on the art and science of effective speech writing and speech-making for public figures and leaders. In the modern age of the digital revolution, the art of rhetoric remains one of the most important, but least understood modes of persuasion and influence. Yet, as this programme proves, the skills of the speech writer and speech maker can be learned, developed, practiced and sharpened, turning the everyday speech into something memorable and significant. Participants will benefit from the use of real-life excerpts to illustrate the key points of rhetoric and delivery, with plenty of lively debates, analysis and discussions about the various case studies and examples. There is also close-textual analysis of key speeches, and learning around their structure, devices and tricks of the trade. The programme culminates in a practical exercise, with an in-depth speech writing and making assignment, where your speech will be given a professional critique. This part of the seminar can be focused on a real-life speech making challenge that participants may face in a professional capacity, with the opportunity for expert advice and insight tailored to their real needs.
What you will learn: §§ How to handle heckling, disruptions and challenging questions with fluency and ease §§ Use tricks of the trade and rhetorical devices to make a speech stand out §§ Speech-making and speech-writing techniques that will enhance your standing as a leader §§ Write and structure a speech for other people, such as presidents and CEOs (previous attendees include the speech-writer to the President of Tanzania) §§ Methods to overcome nerves §§ Match your speech to the audience §§ How to avoid traps and pitfalls
Benefits of attending – You will be able to: §§ Deliver key messages with a lasting impact §§ Write exciting and memorable speeches for senior officials and especially those holding public office §§ Use speeches as a tool for your own professional advancement and progress within your organisation
Paul Richards An author, speech writer and communications consultant. He has worked for two government cabinet ministers, stood twice for parliament and authored a number of books, including a collection of speeches by former UK Prime Minister, Tony Blair.
Duration: 1 week Fees: £2,300
Developing Effective Policy Ministry of Higher Education In line with the Ministry of Higher Education’s commitment to increase its efficiency in delivering quality higher education (HE) to the people of the Sultanate of Oman, RIPA International was commissioned to deliver a programme in Developing Effective Policy within HE to fifteen senior officials responsible for developing policy within the Ministry. The MoHE was established in 1994 to realise on the Sultan’s statement: ‘let there be learning, even under the shade of trees’. Today the Ministry is responsible for over 35,000 students enrolled at Oman’s 27 private universities and colleges, as well as Omani students studying at overseas HE institutions. Delivered at RIPA International’s London based learning suite, this programme encouraged participants to make full use of evidence in the policy making process to support better decision making; appraising different types, notions and sources of evidence – such as data from censuses, surveys and administrative sources, experimental and quasi-experimental evidence, economic appraisal methods, case studies and qualitative evidence, and public consultation - to determine their value and contribution to policy-making. This programme included a visit to the offices of Dr Tristram Hunt, Member of Parliament for Stoke-onTrent Central and the Shadow Secretary of State for Education. Delegates also benefitted from Dr Hunt’s experience as a HE lecturer in History at Queen Mary, University of London; providing a first-hand example of how policy is developed in both the political and higher education environments. Upon completing this intensive five-day programme, participants were better equipped to: §§ Make critical judgments about evidence from research and evaluation, and how this fits with other factors that influence and inform policy-making §§ Mentor colleagues in evidence-based policy-making, and in how to use research evidence §§ Procure and manage research and evaluation, and professional analytical services, effectively and efficiently
Dates: 20 Apr - 24 Apr 5 Oct - 9 Oct
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Communication
Public Relations and Working with the Media
Masters in Internal Communication Management
Programme aim
Programme aim
Reputations can be made and broken through newspapers, broadcasters and online, and it can happen at voracious speed. Brands and organisations that have spent decades building up their reputation capital have been left in tatters after being savaged by the media, especially across social media platforms. The aim of this programme is to equip you with a thorough understanding of how to manage your reputation by influencing the media.
In a connected and constantly changing world, organisations need communication advice from individuals that combine gravitas with an ability to think like a business leader. This new Masters level qualification provides this, and we are excited to have it in our Communication faculty.
The programme covers the latest techniques and systems for dealing with the media, in all its forms, from crafting news stories, developing a press office function, creating a media narrative, handling crises and conducting media interviews. It takes into full account the ways in which the digital revolution is transforming traditional media relations. Your Director of Studies, Paul Richards, is an author, broadcaster and journalist, and former media adviser to the UK Cabinet.
This programme incorporates a blended learning approach that combines workshops with online learning and personal study, keeping the time participants spend away from their organisations to a minimum. This programme is appropriate for internal communication practitioners who are developing a more strategic approach and seek the depth of knowledge and flexibility of thinking that comes from a Masters qualification. Candidates should have significant experience in internal communications and be educated to a degree level. The programme is divided into four modules:
The programme is aimed at mid-level and senior managers in the PR, communications, marketing or press office function within organisations. It is tailored to those managers who wish to keep their knowledge and skills up-to-date in the fast-moving media environment, and to those moving into PR or press roles from other disciplines.
Assessing the Organisational Context for Internal Communication
What you will learn:
Communication Strategies for Organisational Success
§§ Essential media handling skills and how best to deploy those skills to maximum effect §§ Handle the modern 24-hour media and the demands it makes on government and business §§ Stage effective press conferences and events §§ Handle a crisis to protect your reputation §§ Create a media grid and forward plan
Influencing at the Leading Edge of Communication Investigating a Business Issue
§§ Utilise digital media §§ Write for the media
What you will learn:
Benefits of attending – You will be able to:
The programme equips participants with a depth of knowledge about communication, people and organisations, providing the knowledge and gravitas to operate at a senior level.
§§ Understand what it takes to see your organisation through a ‘media storm’ and come out the other side with its reputation intact §§ Understand the importance of successfully applying public relations techniques towards building and maintaining your organisation’s reputation §§ Review your existing communications, PR and media skills set §§ Gain exposure to contemporary media handling approaches prevalent in the UK and build your capacity to use these approaches effectively in your local mass media context.
§§ Understand the complexities of the workplace environment and the psychology of communication §§ Develop and implement communication strategies to meet changing organisational requirements and build engagement §§ Influence, coach and support senior managers to ensure optimum communication that meets the needs of the future §§ Undertake in depth research projects to add business value to the organisation
Benefits of attending – You will be able to: §§ Make an immediate difference to communication in the organisation §§ Design communication strategies that meet the needs of the organisation and employees §§ Increase your ability to influence and have impact at the highest level §§ Understand and analyse organisational culture §§ Have the research and analytical ability to be able to adapt to changing business needs Duration: 2 weeks Fees: £3,850
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Dates: 18 May - 29 May 23 Nov - 4 Dec
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Fees: £5,950
Validated by:
Endorsed by:
Dates: Starts in September 2015
Citizen Engagement and Strategic Communication
Case Study
Programme aim
Sierra Leone
This programme is designed to help participants and their organisations understand and embrace the changes taking place in communication. It is no longer enough for governments at national, regional and local levels, as well as organisations such as utilities (water, gas, electricity etc.) to ‘inform’ – they have to listen and respond. In some cases they have to influence in order to lead. In the digital age, modern communication is about holding direct relationships with people, be they customers, tax payers, consumers of your product, or people whose habits you want to influence and alter. Using a blend of instruction and “student participation”, this programme will help participants appraise developments in the broad range of traditional communication techniques from newspapers, radio and television to the more modern and direct channels provided by social media - Facebook, YouTube, Twitter, LinkedIn and others. On this programme participants will learn the key elements of taking a strategic approach to communicating with specific audiences: researching their audience to establish exactly who they are and to understand their needs, and how to segment them so that appropriate elements of the message reach the right people at the right time. This programme is aimed at strategic communicators who have responsibility for conceiving, developing, planning and delivering messages and want to know how best to harness modern techniques to the benefit of their organisations. It is also tailored to meet the needs of policy-level managers and politicians who need to understand the important role that effective communication plays in virtually all forms of service delivery. The essential learning will be supported by relevant visits to organisations where participants will learn more about their approach and the techniques they use.
What you will learn: §§ Communicate with partners and stakeholders in the digital age: how to embrace social media §§ Create a media strategy §§ Train senior officials and senior executives in effective media interviewing techniques to maximise the interview opportunity §§ Understand and change behaviour through publicity campaigns §§ Make effective presentations within a strategic communication framework §§ How to engage and involve your internal audiences §§ Plan and deliver national and local campaigns
Benefits of attending – You will be able to: §§ Hone your strategic communication skills across a range of media channels §§ Offer workable solutions to mass media communication ‘problems’ §§ Plan and deliver effective internal communication within your organisation §§ Learn how to strategically plan to influence the way people think and react to issues and events §§ Become an essential and tangible driver of change, whether it is inside your organisation or externally to local, national and international audiences Duration: 2 weeks Fees: £3,850
Dates: 23 Mar - 2 Apr 14 Sep - 25 Sep
WASH Sector Capacity Building Adam Smith International The Government of Sierra Leone has set a national policy target to extend water supply and sanitation services to the population by 74% and 66% respectively by 2015. To help achieve this goal, RIPA International supported Adam Smith International in delivering a five-week training programme to over 100 key staff from central and local government departments involved in water supply, sanitation and hygiene (WASH) service delivery for Sierra Leone. The programme was delivered both in-country at the Civil Service College in Freetown, and at the RIPA International learning suite in London. The London based element of the programme allowed delegates to witness best practice in water provision and sanitation through relevant site visits to Peacehaven Water Treatment Works and Public Health England, and liaise with guest speakers from the NHS Leadership Academy. The programme was split into five related fields of study: 1. Leadership 2. Project and Programme Management / Monitoring and Evaluation 3. Procurement and Contract Management 4. Managing of Public Sector Investment Programmes and Capital Projects 5. Collaboration, Coordination, Action Planning and Follow Up As one of the fastest growing economies in the world, Sierra Leone is in some ways a victim of its own success; significant growth in the agriculture and mining sectors as well as a growing urban population is putting strains on the current water supply. However, Jim Brooks, one of RIPA International’s learning consultants involved in the programme, is confident that these obstacles will be overcome. After returning from Freetown he commented that: ‘The problems are well understood and the task of meeting the challenges rests with some very committed and professional people who are working hard to generate an investment strategy to meet the difficulties of delivering clean water to the population both in the cities and in the countryside. They deserve to be successful and I feel privileged to have been Overflow working with them. Feedback forms were full of positive comments both for the programme curricula text and the learning consultants, with delegates eager to implement their newly acquired skills into their day to day duties and a desire to work with RIPA International in the future. One delegate who attended the Project and Programme Management workshop added, ‘thank you for the excellent performance, I promise to utilise your training in our work and to uphold the values of the sessions’ 77
Our schedule Programme/ Workshop
Duration (days)
Start
Finish
Price (£)
January Leadership
10
26/01/2015
06/02/2015
3,850
Planning and Developing Human Resource (HR) Capabilities
20
26/01/2015
20/02/2015
5,950
Transforming Human Resources: HR and Organisation Strategy
5
26/01/2015
30/01/2015
2,300
Emotional Intelligence
2
02/02/2015 03/02/2015
995
Workforce Planning and Resourcing
5
02/02/2015 06/02/2015
2,300
Implementing Talent Management and Succession Planning
5
09/02/2015 13/02/2015
2,300
Developing Effective Performance Management, Reward and Retention Strategies
5
16/02/2015
20/02/2015
2,300
International Accounting Standards: IPSAS and IFRS
15
23/02/2015
13/03/2015
4,950
Getting Ready for International Accounting Standards
5
23/02/2015
27/02/2015
2,300
The Complete Project Management Cycle
20
23/02/2015
20/03/2015
5,950
Project and Programme Management
10
23/02/2015
06/03/2015
3,850
Leading Change: Strategy, People and Processes
15
02/03/2015 20/03/2015
4,950
Making Change Happen: From Strategy into Action
5
02/03/2015 06/03/2015
2,300
Improving Public Service Delivery
10
02/03/2015 13/03/2015
3,850
IPSAS and IFRS: The Standards
5
02/03/2015 06/03/2015
2,300
IPSAS and IFRS: Implementation and Benefits Realisation
5
09/03/2015 13/03/2015
2,300
Implementing Sustainable Change
5
09/03/2015 13/03/2015
2,300
Monitoring and Evaluation
10
09/03/2015 20/03/2015
3,850
Managing People through Change: Attitudes and Behaviours
5
16/03/2015
20/03/2015
2,300
Citizen Engagement and Strategic Communication
10
23/03/2015 02/04/2015
3,850
Developing Strategic Skills for Organisational Improvement
10
23/03/2015 02/04/2015
3,850
Public Financial Management: Planning and Control
10
06/04/2015 17/04/2015
3,850
Leadership
10
13/04/2015
24/04/2015
3,850
The Complete Procurement Cycle
15
13/04/2015
01/05/2015
4,950
PRINCE2®
5
13/04/2015
17/04/2015
2,900
A Modern Approach to Procurement: A Strategic Perspective
5
13/04/2015
17/04/2015
2,300
The Complete PPP Practioner
15
13/04/2015
01/05/2015
4,950
Public Private Partnerships: Policy Issues, Options and Success Factors, an Overview
10
13/04/2015
24/04/2015
3,850
Impact Assessment and Evaluation
5
13/04/2015
17/04/2015
2,300
Strategy for Leaders
2
20/04/2015 21/04/2015
995
Effective Tendering, Award of Contract and Managing your Provider
5
20/04/2015 24/04/2015
2,300
Effective Speech Writing and Speech Making for Leaders
5
20/04/2015 24/04/2015
2,300
Developing Civil Infrastructure
5
20/04/2015
24/04/2015
2,300
Procurement Audit
5
27/04/2015
01/05/2015
2,300
PPP Technical Issues: Practioner Workshop
5
27/04/2015
01/05/2015
2,300
10
05/05/2015
15/05/2015
3,850
February
March
April
May The Learning and Development Consultant’s Toolkit
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+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Programme/ Workshop
Duration (days)
Start
Finish
Price (ÂŁ)
Preventing and Combating Fraud and Corruption
10
11/05/2015
22/05/2015
3,850
Vigilance, Ethics and Corruption Prevention
5
11/05/2015
15/05/2015
2,300
Gender Mainstreaming and Analysis
10
11/05/2015
22/05/2015
3,850
Results Based Management (RBM)
10
11/05/2015
22/05/2015
3,850
Combating Cybercrime: A Masterclass
2
18/05/2015
19/05/2015
995
Government and Corporate Security Management
5
18/05/2015
22/05/2015
2,300
Public Relations and Working with the Media
10
18/05/2015
29/05/2015
3,850
Investigating Fraud and Corruption
3
20/05/2015
22/05/2015
1,800
Crisis Management and Contingency Planning
10
26/05/2015
05/06/2015
3,850
The Complete Project Management Cycle
20
26/05/2015
19/06/2015
5,950
Project and Programme Management
10
26/05/2015
05/06/2015
3,850
Leading Change: Strategy, People and Processes
15
01/06/2015
19/06/2015
4,950
Making Change Happen: From Strategy into Action
5
01/06/2015
05/06/2015
2,300
International Accounting Standards: IPSAS and IFRS
15
01/06/2015
19/06/2015
4,950
Getting Ready for International Accounting Standards
5
01/06/2015
05/06/2015
2,300
IPSAS and IFRS: The Standards
5
08/06/2015
12/06/2015
2,300
Implementing Sustainable Change
5
08/06/2015
12/06/2015
2,300
Managing Organisation Development
5
08/06/2015
12/06/2015
2,300
Improving Public Service Delivery
10
08/06/2015
19/06/2015
3,850
Monitoring and Evaluation
10
08/06/2015
19/06/2015
3,850
Managing People through Change: Attitudes and Behaviours
5
15/06/2015
19/06/2015
2,300
IPSAS and IFRS: Implementation and Benefits Realisation
5
15/06/2015
19/06/2015
2,300
Financial Risk Management
5
29/06/2015
03/07/2015
2,300
Leadership
10
06/07/2015
17/07/2015
3,850
Parliamentary Reporting
5
06/07/2015
10/07/2015
2,300
Project Risk Management
5
06/07/2015
10/07/2015
2,300
Emotional Intelligence
2
13/07/2015
14/07/2015
995
IFMIS: Re-Engineering and Implementation
5
13/07/2015
17/07/2015
2,300
Managing Information Assets: Effective Records Management
10
20/07/2015
31/07/2015
3,850
Improving Productivity and Performance
10
20/07/2015
31/07/2015
3,850
Public Financial Management: Planning and Control
10
20/07/2015
31/07/2015
3,850
Controlling Staff and Salary Costs
5
27/07/2015
31/07/2015
2,300
Internally Generated Revenue (IGR)
5
03/08/2015
07/08/2015
2,300
International Accounting Standards: IPSAS and IFRS
15
03/08/2015
21/08/2015
4,950
Getting Ready for International Accounting Standards
5
03/08/2015
07/08/2015
2,300
PRINCE2ÂŽ
5
10/08/2015
14/08/2015
2,900
IPSAS and IFRS: The Standards
5
10/08/2015
14/08/2015
2,300
Preventing and Combating Fraud and Corruption
10
10/08/2015
21/08/2015
3,850
Vigilance, Ethics and Corruption Prevention
5
10/08/2015
14/08/2015
2,300
Management Strategies
10
10/08/2015
21/08/2015
3,850
Combating Cybercrime: A Masterclass
2
17/08/2015
18/08/2015
995
IPSAS and IFRS: Implementation and Benefits Realisation
5
17/08/2015
21/08/2015
2,300
June
July
August
All materials for open courses in London now provided on advanced e-readers
79
Programme/ Workshop
Duration (days)
Start
Finish
Price (ÂŁ)
The Complete Project Management Cycle
20
17/08/2015
11/09/2015
5,950
Project and Programme Management
10
17/08/2015
28/08/2015
3,850
Investigating Fraud and Corruption
3
19/08/2015
21/08/2015
1,800
Effective Corporate Governance
5
24/08/2015
28/08/2015
2,300
Forensic Audit
5
24/08/2015
28/08/2015
2,300
The Balanced Scorecard: A Tool for Benchmarking the Organisation
10
24/08/2015
04/09/2015
3,850
Monitoring and Evaluation
10
01/09/2015
11/09/2015
3,850
Managing Government Protocol: Etiquette, Procedures and Logistics
5
07/09/2015
11/09/2015
2,300
Successful Prosecution in a Complex and Interconnected World
10
07/09/2015
18/09/2015
3,850
The Complete Policy Maker
10
07/09/2015
18/09/2015
3,850
Evidence Based Policy Making: Analysis and Use of Evidence
5
07/09/2015
11/09/2015
2,300
Leading Change: Strategy, People and Processes
15
07/09/2015
25/09/2015
4,950
Making Change Happen: From Strategy into Action
5
07/09/2015
11/09/2015
2,300
The Complete Legislative Drafter
15 + online
14/09/2015
02/10/2015
6,495
Translating Policy into Legislation
5
14/09/2015
18/09/2015
2,300
Planning and Developing Human Resource (HR) Capabilities
20
14/09/2015
09/10/2015
5,950
Transforming Human Resources: HR and Organisation Strategy
5
14/09/2015
18/09/2015
2,300
Implementing Sustainable Change
5
14/09/2015
18/09/2015
2,300
Citizen Engagement and Strategic Communication
10
14/09/2015
25/09/2015
3,850
Managing Sector Programmes
5
14/09/2015
18/09/2015
2,300
The Complete Legislative Drafter
15 + online
14/09/2015
02/10/2015
6,495
Legislative Drafting: A Blended Approach
10
21/09/2015
02/10/2015
5,950
Managing People through Change: Attitudes and Behaviours
5
21/09/2015
25/09/2015
2,300
Workforce Planning and Resourcing
5
21/09/2015
25/09/2015
2,300
The Complete PPP Practioner
15
21/09/2015
09/10/2015
4,950
Public Private Partnerships: Policy Issues, Options and Success Factors, an Overview
10
21/09/2015
02/10/2015
3,850
Implementing Talent Management and Succession Planning
5
28/09/2015
02/10/2015
2,300
Developing National Pension Policies
5
28/09/2015
02/10/2015
2,300
Women in Leadership
10
28/09/2015
09/10/2015
3,850
Government and Corporate Security Management
5
28/09/2015
02/10/2015
2,300
Leadership
10
05/10/2015
16/10/2015
3,850
Developing Effective Performance Management, Reward and Retention Strategies
5
05/10/2015
09/10/2015
2,300
PPP Technical Issues: Practioner Workshop
5
05/10/2015
09/10/2015
2,300
Dispute Resolution and Negotiation
5
05/10/2015
09/10/2015
2,300
Judicial Administration: London Study Tour
10
05/10/2015
16/10/2015
3,850
Effective Speech Writing and Speech Making for Leaders
5
05/10/2015
09/10/2015
2,300
Young People in the Justice System
5
05/10/2015
09/10/2015
2,300
Strategy for Leaders
2
12/10/2015
13/10/2015
995
Impact Assessment and Evaluation
5
12/10/2015
16/10/2015
2,300
Improving Public Service Delivery
10
12/10/2015
23/10/2015
3,850
Judicial Ethics
5
12/10/2015
16/10/2015
2,300
Public Financial Management: Planning and Control
10
12/10/2015
23/10/2015
3,850
The Complete Procurement Cycle
15
12/10/2015
30/10/2015
4,950
A Modern Approach to Procurement: A Strategic Perspective
5
12/10/2015
16/10/2015
2,300
Managing Information Assets: Effective Records Management
10
19/10/2015
30/10/2015
3,850
September
October
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+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
Programme/ Workshop
Duration (days)
Start
Finish
Price (£)
Results Based Management (RBM)
10
19/10/2015
30/10/2015
3,850
Developing Strategic Skills for Organisational Improvement
10
19/10/2015
30/10/2015
3,850
Effective Tendering, Award of Contract and Managing your Provider
5
19/10/2015
23/10/2015
2,300
Statecraft for Newly Elected Members
5
19/10/2015
23/10/2015
2,300
Procurement Audit
5
26/10/2015
30/10/2015
2,300
Institutional Development for Senior Executives
5
02/11/2015
06/11/2015
2,300
The Learning and Development Consultant’s Toolkit
10
02/11/2015
13/11/2015
3,850
Strategic Tax Management
10
02/11/2015
13/11/2015
3,850
Parliamentary Administration: Benchmarking against UK and European Parliament
10
02/11/2015
13/11/2015
3,850
The Complete Project Management Cycle
20
09/11/2015
04/12/2015
5,950
Project and Programme Management
10
09/11/2015
20/11/2015
3,850
Preventing and Combating Fraud and Corruption
10
09/11/2015
20/11/2015
3,850
Vigilance, Ethics and Corruption Prevention
5
09/11/2015
13/11/2015
2,300
Integrated Border Management: Enhanced Customs and Immigration Services
10
09/11/2015
20/11/2015
3,850
Crisis Management and Contingency Planning
10
09/11/2015
20/11/2015
3,850
Improving Productivity and Performance
10
09/11/2015
20/11/2015
3,850
IFMIS: Re-Engineering and Implementation
5
09/11/2015
13/11/2015
2,300
Study Tour to the European Parliament, Brussels
3
16/11/2015
18/11/2015
2,200
Combating Cybercrime: A Masterclass
2
16/11/2015
17/11/2015
995
PRINCE2®
5
16/11/2015
20/11/2015
2,900
Transforming the Role of Learning and Development
5
16/11/2015
20/11/2015
2,300
Forensic Audit
5
16/11/2015
20/11/2015
2,300
Developing Civil Infrastructure
5
16/11/2015
20/11/2015
2,300
Investigating Fraud and Corruption
3
18/11/2015
20/11/2015
1,800
Managing Sector Programmes
5
23/11/2015
27/11/2015
2,300
Leading Change: Strategy, People and Processes
15
23/11/2015
11/12/2015
4,950
Making Change Happen: From Strategy into Action
5
23/11/2015
27/11/2015
2,300
International Accounting Standards: IPSAS and IFRS
15
23/11/2015
11/12/2015
4,950
Getting Ready for International Accounting Standards
5
23/11/2015
27/11/2015
2,300
Monitoring and Evaluation
10
23/11/2015
04/12/2015
3,850
Judicial Case Management
5
23/11/2015
27/11/2015
2,300
Public Relations and Working with the Media
10
23/11/2015
04/12/2015
3,850
Implementing Sustainable Change
5
30/11/2015
04/12/2015
2,300
The Complete Policy Maker
10
30/11/2015
11/12/2015
3,850
Evidence Based Policy Making: Analysis and Use of Evidence
5
30/11/2015
04/12/2015
2,300
IPSAS and IFRS: The Standards
5
30/11/2015
04/12/2015
2,300
Gender Mainstreaming and Analysis
10
30/11/2015
11/12/2015
3,850
Statecraft for Newly Elected Members
5
07/12/2015
11/12/2015
2,300
Financial Risk Management
5
07/12/2015
11/12/2015
2,300
Translating Policy into Legislation
5
07/12/2015
11/12/2015
2,300
Managing People through Change: Attitudes and Behaviours
5
07/12/2015
11/12/2015
2,300
IPSAS and IFRS: Implementation and Benefits Realisation
5
07/12/2015
11/12/2015
2,300
Management Strategies
10
07/12/2015
18/12/2015
3,850
Managing Organisation Development
5
14/12/2015
18/12/2015
2,300
Project Risk Management
5
14/12/2015
18/12/2015
2,300
November
December
All materials for open courses in London now provided on advanced e-readers
81
Booking Terms and Conditions Fees
Programme fees must be paid in full at least four weeks (28 days) before the start of each programme. Fees include all tuition costs, materials supplied during the programme and light refreshments during each programme day. Your booking is not confirmed until payment has been received. Payment can be made either by cheque (bankers draft) or by bank transfer. Accommodation is non-residential and is the responsibility of the participant. However, RIPA International can assist with arrangements for accommodation. Meals and travel are also the responsibility of the participant.
Payment Details
Payment is required at the time of booking and can be made in one of the following ways in GBP (sterling). All bankers drafts and cheques must be payable to Capita Business Services Ltd. 1. By BACS* (money transfer) direct to our bank account: Address:
Barclays Bank Plc 28th floor Multinational Corporate Team 1 Churchill Place, Canary Wharf London, E14 5HP United Kingdom
Sort Code: 20-67-59 Account Name:
Capita Business Services Ltd
Account Number: 60864978 IBAN:
GB52 BARC 2067 5960 8649 78
Swift Code (BIC): BARC GB22 * When making payment by BACS please quote delegate surname and/or invoice number and course attending 2. By bankers draft or cheque in GBP (sterling) to Capita Business Services Limited and posted to - Barnard’s Inn, 86 Fetter Lane, London EC4A 1EN, United Kingdom
VAT Value Added Tax (VAT) regulations, effective from 1 October 1993 state that training services are zero rated for Government officials and public servants. When applying for programmes applicants must provide a statement confirming they are employed by their Government in ‘furtherance of its sovereign activities’ and this must be endorsed with a departmental stamp to be exempt from VAT. All other participants including those employed by Government – owned businesses or sponsored commercial organisations, are liable to pay the prevailing rate of VAT, which is 20% effective from 1 January 2011.
Cancellation
All cancellations must be made in writing. Programme fees will be carried forward to another programme subject if required. Alternatively: For cancellations received up to 56 days before the start of the course, you will not be charged. For cancellations received within 29 days to 55 days before the start of the course, you will be liable for 20% of the course fee. For cancellations received within 15 days to 28 days of the start of the course, you will be liable for 50% of the course fee. For cancellations received within 14 days of the start, or if a delegate fails to attend the course, you will be liable for the whole course fee. Tuition Fees paid are non-refundable except as outlined in the above cancellation terms. If you have been refused a visa or entry to the UK, the course fee will be refunded, incurring an administrative fee of £300, provided the following conditions are met: RIPA International is provided with the original letter issued by the British High Commission/Embassy confirming the refusal of visa. You have not appealed against the refusal of visa. If an appeal has been lodged, the fees will be refunded only upon receipt of documentary evidence that the appeal has been dismissed. RIPA International Joining Instructions and Confirmation of Attendance and receipt of fees paid are returned to RIPA International in original form. You have not entered the UK.
The Open Training Programme
RIPA International courses are regularly reviewed and updated. We reserve the right to make alterations to the programme or to cancel a course at anytime and to increase the price of a course. In the event of this occurring an alternative course date or course will be offered or a full refund or credit given if the course you have booked onto is cancelled. All information is correct at the time of going to press.
Learning Materials
All Delegates will be provided with an advanced e-reader, pre-loaded with all learning materials. In order to provide a useful reference on return to work, delegates will take the devicees with them back to their home office on completion of the programme.
Substitutions
The use of electronic domuments eliminates additional luggage costs from heavy course materials, and facilitates access to materials through the device’s search function. All course materials are copyrighted and may not be reproduced without prior permission in writing from RIPA International.
If you are unable to attend a booked programme or workshop we will accept a substitute at any time without penalty.
Visas
Transfers
It is usually possible to transfer to another programme or workshop. Please call us and we will advise you. However, only one transfer is permitted.
Arrangements for visas (if required) are your responsibility. Please contact your own British embassy to find out whether you will need a visa to visit the United Kingdom. Obtaining a visa may take some time, delegates are advised to start this procedure as soon as possible. RIPA International will give assistance where needed. Please note that further visas may be required if you are going to visit other countries of the European Union during your course. It will be necessary to make sure that your visa will allow you to re-entry the UK.
82
+ 44 (0)20 7470 9100 | www.ripainternational.co.uk
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*If you have ticked YES, please give full contact/invoicing details of funding agency responsible for your course fees and subsistence. *If you have ticked NO, please give details of the funding agency you have applied to for your funding requirements. Title: Mr/Mrs/Ms/Miss/Dr Surname Forename(s) Organisation Job title Address Postcode/ZIP City
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Are you exempt from paying VAT? Value Added Tax (VAT) regulations, effective from 1 October 1993, state that training services are zero for government officials and public servants. When applying for a course applicants must provide a statement confirming they are employed by their Government in ‘furtherance of its sovereign activities’ and this must be endorsed with a departmental stamp to be exempt from VAT. All other applicants, including those employed by Government-owned businesses or sponsored commercial organisations, are liable to pay the prevailing rate of VAT, currently 20% effective from 1st January 2011. UK Value Added Tax (VAT) (Please tick either box A or B) A - This delegate qualifies for UK VAT relief
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If you have ticked box A, please stamp the box below with your official government stamp this will exempt you from VAT. VAT will be charged unless this section is signed and stamped. I certify that is employed by the Government of in furtherance of its sovereign activities
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Payment Payment is required at time of booking, please state method of payment: Cheque Money transfer (see Terms and Conditions opposite)
Tick the box if you would like an airport pick-up and drop-off arranged for an additional fee of £200.
Further details on how to make a payment can be found on page 82 of the RIPA International course directory. Please make cheques or bankers draft payable to Capita Business Services Ltd and post to: RIPA INTERNATIONAL, Barnard’s Inn, 86 Fetter Lane, London, Ec4a 1En, United Kingdom I accept the terms and conditions set out in RIPA International’s UK Programmes and Workshops. Signed
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