Council News WAGGA WAGGA CITY COUNCIL
FIRST PRINTED SATURDAY 12 DECEMBER 2015
Issue 74
Weekly information from us to you
ALL ABOARD: Mayor Rod Kendall checks out the new community engagement truck "Charlie".
Charlie hits the road Council’s community engagement truck has hit the road. “Charlie” was officially unveiled at Snapshot 14/15: A year in focus on 9 December and will be bringing Council to you in 2016. In an innovative approach to engage, educate and help the community, Charlie will be travelling around the region to villages, events and more. The truck is a unique opportunity for Council to utilise a space outside of the Civic Centre and proactively educate, inform, engage and meet faceto-face with residents. Charlie stands for “Council, Help, Advice, Resources, Learning, Information, Education” and was a former Riverina Regional Library truck. The vehicle has been transformed inside and out over the past few months and now has a customer counter, dedicated work/desk spaces, air conditioning, whiteboard, smart television and even a kitchen sink. One of the unique features of Charlie is an expandable pod, meaning there’s plenty of space inside. Charlie will be on the road next year – keep an eye out for the bright yellow truck!
SATISFACTION SOARS Community Survey shows improvement in performance
The community has acknowledged an improvement in Wagga Wagga City Council’s performance over the past three years, with the 2015 Community Survey results showing an increase in satisfaction levels.
Four out five residents are somewhat satisfied with Council, a significant
improvement on the 2012 results and higher than other regional councils. The independent survey was conducted through a random phone sample of more than 500 residents that represented the community’s demographics. “The survey was geographically targeted with 12 per cent of survey participants residents of our villages,” Manager Corporate Strategy, Communications and Governance Christine Priest said. “Twenty-five out of 30 Council services and facilities received at least a moderate level
Strong Foundations. Sustainable Tomorrow.
of satisfaction and satisfaction with input in decision making doubled. “Important services such as the Wagga Wagga Art Gallery, Museum of the Riverina and the Civic Theatre received 100 per cent satisfaction rates, while the Wagga Wagga City Library scored 99 per cent.” The Community Survey results were launched at Snapshot 14/15 on Wednesday evening, which showcased highlights from the Annual Report and also saw the unveiling of Charlie the community engagement truck. While there were a number of positives in
the survey, Mrs Priest said there is always work to be done to improve satisfaction with Council. “Council will now work on the areas of improvement the community has identified, we have already started on this with focus groups this week with People’s Panel members, focusing on long term planning” she said. The full Community Survey results are available at Council’s website.
INSIDE: results infographic
Wagga Wagga City Council’s 2014/15 Annual Report wagga.nsw.gov.au/annualreport
HARD COPIES AVAILABLE FROM CIVIC CENTRE CUSTOMER SERVICE