Combined Delivery and Operational Plan 2017/2018 by Wagga Wagga City Council

Combined Delivery Program and Operational Plan

2017/2018

what is this document all about? What is a Delivery Program?

Roles and responsibilities

The Delivery Program is Wagga Wagga City Council’s commitment towards actioning the goals outlined in Wagga View, Community Strategic Plan 2040 after carefully considering available resources. The Delivery Program is a four-year rolling plan aligned to the term of the elected Council.

Council consists of nine elected members known as Councillors. The Councillors of Wagga Wagga City Council play a vital role by representing the interests of the residents and ratepayers of the Wagga Wagga Local Government Area in determining Wagga Wagga City Council’s policies and strategies and establishing priorities between competing demands and allocating resources. This assists Council to achieve the outcomes as outlined in Wagga View, Community Strategic Plan 2040.

What is an Operational Plan? The Operational Plan is a supporting document to the Delivery Program outlining projects, programmes and services to be delivered to achieve the commitments of the Delivery Program. The Operational Plan is a one-year plan. Both the Delivery Program and Operational Plan items consider social, environmental, economic and civic leadership outcomes, as well as apply the principles of access and equity and social justices.

The implementation of the elected Council’s policies and plans and the ongoing management and administration of Wagga Wagga City Council’s affairs is the responsibility of the General Manager and employed staff. Wagga Wagga City Council undertakes a range of actions which are put into practice by staff. These actions inform how Council will activate the Community Strategic Plan through new projects, programs and services. In activating the Community Strategic Plan, it’s important to understand the Wagga Wagga City Council undertakes many different roles, each serving an equally important purpose. These are summarised in the table on the right:

Version control: April 2017 2

Council’s Role

Description

Leader

Council will plan and provide direction through policy and practices

Provider

Council will provide physical infrastructure and essential services

Regulator

Council will enforce state legislation and local laws

Advocator

Council will advocate and support initiatives on behalf of the community

Facilitator

Council will bring stakeholders together

Funder

Council will provide funds or other resources

table of contents INTRODUCTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Our reporting framework. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Mayor & General Manager welcome . . . . . . . . . . . . . . . . . . . . 7

FINANCIAL OVERVIEW. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Contributions and Donations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

ASSET MANAGEMENT PLAN OVERVIEW.. . . . . 16 WORKFORCE PLAN OVERVIEW. . . . . . . . . . . . . . . . . . . 16 DELIVERY PROGRAM AND OPERATIONAL PLAN ITEMS. . . . . . . . . . . . . . . . . . . . . . . . . 17 Community leadership & collaboration. . . . . . . . . . . . . . . . . 19 Safe & healthy community. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Growing economy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Community place & identity .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 The Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

APPENDIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Delivery Program Budget. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Capital Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

our reporting framework

State and Regional Plans

1 2

LEVEL

Long term plan that clearly defines what we want as a community.

Council Strategies Providing directions

economic

environmental

civic leadership

Business Planning Process

Community Engagement

Divisional process informing resourcing and delivery

Delivery Program 4 years

Operational Plan 1 year

LEVEL

The framework opens the way for Wagga Wagga City Council and our community to have important discussions about funding priorities, service levels and shaping local identity and to plan in partnership for a more sustainable future. As illustrated, the plans are designed to flow so that the broader objectives in a high level plan are translated into specific targets, actions and measures.

social

LEVEL

Integrated Planning and Reporting (IP&R) is the planning and reporting framework Wagga Wagga City Council uses to work towards achieving the community’s vision. Under NSW Government legislation, councils must prepare a number of plans that provide details on how a council intends to deliver works and services in the short and long term. This is based on the community’s priorities, which have been identified through consultation and engagement, as well as the resources available to council in delivering these items. The framework ensures councils illustrate their various plans together, to understand how they interact in planning for the future.

LEVEL

Integrated planning and reporting

Community Strategic Plan

Identifies the elected Council’s priorities for their term of office.

Identifies the projects, programs and services to be delivered.

Individual Performance and Development Plan

Monitoring and reporting 4

Resourcing Strategies Internal instruments (how) we deliver:  Long Term Financial Plan  Asset Management Plan  Workforce Plan  Section 94 Developer Contributions

Policies, operating standards, guidelines and procedures  Local Environment Plan (LEP)  Development Control Plan (DCP)

Community Strategic Plan

The plan sets out the specific strategic directions, strategies, targets and measures necessary for achieving the following outcomes:

The purpose of this plan is to identify the community’s main priorities and aspirations for the future and to plan for achieving these goals. The name of our Community Strategic Plan is Wagga View. Our vision for the future is “in 2040 Wagga Wagga will be a thriving, innovative, connected and inclusive community on the Murrumbidgee. Rich in opportunity, choice, learning and environment, Wagga is a place where paths cross and people meet.” To ensure that we achieve the community vision in the future, it is necessary that we start embedding elements of the vision into today’s planning. Four key words have been chosen by the community to be used as principles in planning for our future.

thriving

innovative

connected

inclusive

Growth

Creative

Including everyone

Development

New ideas and thinking

Feeling part of a community

Success

Relationships

Liveability

Entrepreneurial leading

Communication technology

Healthy

Efficient and effective

Sustainable

Creating best practice

Place and space integration

Strong economy

Accessibility All cultures and backgrounds Friendly Inviting

Heritage

Equal opportunity

Networking

Fair Welcoming

• Community Leadership and Collaboration • Safe and Healthy Community • Growing Economy • Community Place and Identity • The Environment

Resourcing plans The resourcing plans consist of: The Workforce Plan, Asset Management Plan, the Long-Term Financial Plan, Section 94 Developer Contributions, etc. Wagga Wagga City Council’s resource plans illustrate its capacity to deliver on goals identified in the Community Strategic Plan, informing the development of the Delivery Program. The Workforce Plan aims to ensure Council’s workforce has the right skills, at the right time and in the right quantities to ensure sustainable service delivery into the future. The Long Term Financial Plan outlines the future finances of Council’s operations taking into consideration key elements such as rate movements, service levels to our community, major infrastructure, assets replacement and renewals as well as borrowings and cash reserves. The Asset Management Plan provides a clear direction and goal for managing assets and physical infrastructure.

These principles will underpin all future strategies and plans that are developed and endorsed by Council. The objectives are balanced across Social, Economic, Environment and Civic Leadership and will need to be addressed beyond the boundaries of our Council – the help of other partners, stakeholders and community members contribute to the implementation of this plan. The Community Strategic Plan reflects the Wagga Wagga community’s long term priorities and aspirations and forms the foundation for all Council operations and subsequent plans. WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

Combined Delivery Program and Operational Plan

Disability Inclusion Action Planning

(THIS DOCUMENT) Council’s Delivery Program is a statement of commitment to the community from each newly elected council and sets out a four-year plan to respond to the community’s long-term vision as stated in Wagga View, Community Strategic Plan 2040.). In preparing a Delivery Program, Wagga Wagga City Council considers the available resources and its capacity to deliver services and projects to the community. The Operational Plan is a sub-plan of the Delivery Program and sets out the projects, programs and activities to be undertaken in a 12-month period. The Operational Plan includes a financial snapshot.

Quarterly Reporting Wagga Wagga City Council produces a quarterly report outlining progress against the adopted Operational Plan, measuring the success of the implementation of the Delivery Program for the current year..

Progress Report

DELIVERY PROGRAM & operational plan October - December 2016

In the year of an ordinary election, the Annual Report will also include an End of Term Report identifying progress against the measures identified in the Community Strategic Plan.

Wagga Wagga City Council’s Disability Inclusion Action Plan was developed following broad community consultation about what the community wanted for our city’s future. Through the community engagement process the people of Wagga Wagga and surrounding rural villages indicated that inclusion was very important to our future. This strongly supported Wagga Wagga City Council’s commitment to disability inclusion action planning as prescribed through the Disability Inclusion Act 2014 (DIAP 2014) and “inclusive” was therefore added to our vision and identified as a “guiding principle” in our Community Strategic Plan, which is the driving force behind all future planning conducted by Wagga Wagga City Council. The Disability Inclusion Action Plan provides clear direction to ensure Wagga Wagga City Council is developing a liveable city which is thriving, connected, innovative and inclusive. The plan includes a list of actions the Council will deliver over the next four years within the Wagga Wagga Local Government Area to remove barriers to access and increase opportunities for inclusion of people with a disability in our community. Wagga Wagga City Council is committed to disability inclusion action planning and actions identified for delivery in the 2017/18 financial year have been included in our Operational Plan that address four key areas:

Annual Report The Annual Report outlines Wagga Wagga City Council’s achievements in implementing the Delivery Program and Operational Plan. The report also contains the audited financial statements.

Disability inclusion action planning supports the fundamental right of choice for people with disability in our community, providing them with the opportunities and ability to choose how they live their lives and enjoy the beneﬁts of living and working in our great community on the Murrumbidgee.

Combined Delivery Program & Operational Plan

• Developing positive community attitudes and behaviours • Creating liveable communities • Supporting access to meaningful employment • Improving access to services through better systems and processes These actions are marked by the accessibility icon as shown left so these can be clearly identified.

mayor & general manager welcome Wagga Wagga is on the midst of a transformational period that will define the growth of our city and villages for many years to come. Thousands of residents helped shape our shared vision for the future by taking part in the development of the Wagga View, Community Strategic Plan 2040. This overarching document centres on four guiding principles: thriving, innovative, connected and inclusive. These principles and the community’s vision for the future create a roadmap for Wagga Wagga City Council’s suite of Integrated Planning and Reporting (IPR) documents, which include the Combined Delivery Program and Operational Plan, Long Term Financial Plan, Fees and Charges, asset management plans and the Disability Inclusion Action Plan. This year’s IPR documents are the first to be adopted by the new Council following the Local Government election in September 2016 and the development of Wagga View.

Creating an inclusive community In line with the community’s vision for an inclusive Wagga Wagga, Council has developed its Disability Inclusion Action Plan. This four-year plan includes many projects that are included in the Combined Delivery Program and Operational Plan, such as an all-abilities playground, improved access to facilities such as the Civic Theatre

and Wagga Wagga Art Gallery, improving the footpath network and stage one of a portable change facility.

Operational Plan, Wagga Wagga City Council will be focused on:

Planning for our future

• The completion of the Bomen Enabling Roads project followed by the replacement of Eunony Bridge • Works starting on the Levee Bank upgrade project • The multi-purpose stadiums at Equex and Bolton Park • Important upgrades to the Livestock Marketing Centre and Wagga Wagga Airport The $35M Bomen Enabling Roads project serves as Stage 1 of the Riverina Intermodal Freight and Logistics Hub. These projects have the potential to transform the city’s economy and create growth for many years to come.

Wagga Wagga City Council is currently developing a number of key strategies that will both guide the growth in the Local Government Area and ensure adequate services are provided for the community. The Recreation and Open Space Strategy will be finalised this year, while the Activation Strategy is also being developed. The Development Control Plan and Development Contribution Plans (including Section 94, Section 94A and Section 64) are also currently being reviewed. Wagga Wagga City Council is also committed to continued implementation of its Fit for the Future action plan. As part of our commitment to providing value for money to our ratepayers and residents, Wagga Wagga City Council is continuing to work toward meeting the NSW Government’s Fit for the Future performance benchmarks.

Major projects A number of important projects that will provide vital facilities for Wagga Wagga and create economic opportunities will be completed or get underway this financial year. Along with the many programs and services identified in the 2017/18 Combined Delivery Program and

The $10.6M replacement of the Eunony Bridge will be the final link needed to create ease of access for Higher Mass Limit vehicles to the Bomen Business Park and connect the Olympic and Sturt highways. Along with creating new opportunities for economic growth, Wagga Wagga City Council is fortifying the local economy and providing peace of mind for residents through the upgrade to the levee bank system. MAYOR OF WAGGA WAGGA Councillor Greg Conkey OAM ACTING GENERAL MANAGER Robert Knight

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

financial overview The Long Term Financial Plan is an essential element of the resourcing strategy that details how the strategic aspirations of the City, outlined in Wagga View, Community Strategic Plan 2040 can be achieved in terms of time, money, assets and people. The Resourcing Strategy focuses on long-term strategies contained within three key documents: • Long Term Financial Plan • Workforce Plan • Asset Management Plan These interrelated plans give consideration to the capacity of Wagga Wagga City Council to deliver on its responsibilities within the Community Strategic Plan that fall under the auspices of Council. Each element informs the Delivery Plan, which outlines the strategies in place to meet these responsibilities. The Long Term Financial Plan is a 10-year financial planning document with an emphasis on long-term financial sustainability. Financial sustainability is one of the key issues facing local government due to several contributing factors, including growing demands for community services and facilities, constrained revenue growth and ageing infrastructure.

that impact on its ability to fund its services and capital works whilst remaining financially sustainable. The draft budget for the 10 years 2017/18 to 2026/27 are balanced; and this position has been achieved with changes to both operational and capital budgets. The changes were necessary to assist Wagga Wagga City Council in overcoming unfavourable adjustments to its revenue sources, which have included a reduced rate peg amount of 1.5 per cent and lower-than-anticipated investment income. Wagga Wagga City Council also reviews any significant changes to the plan via the Monthly Finance Performance Report to Council. The Monthly Finance Report assesses performance against budget each month. If there are any changes to budget that result from this process, they are reported to Council and adjusted in the plan.

Long Term Financial Plan Objectives The objectives of Wagga Wagga City Council’s Long Term Financial Plan are: • To provide a forecast financial position over 10 years to ensure that Council remains financially sustainable • To support the implementation of the Wagga View, Community Strategic Plan 2040 • To identify and highlight future challenges, problems and financial trends to ensure that they be proactively addressed • To ensure compliance with legislative requirements of integrated planning and reporting contained in the Local Government Act and the guidelines produced by the NSW Office of Local Government • Continuing trend towards meeting all seven of the Fit for the Future ratios

The plan is formulated by using a number of estimates and assumptions to project the future revenue and expenditure required of Wagga Wagga City Council to deliver those services and projects expected by the community. In doing so it addresses the resources

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

Fit For The Future

Financial Strategy

A Fit for the Future council is one that is:

Wagga Wagga City Council is committed to operating in a financially sustainable framework, to ensure that its community and other stakeholders can rely upon the ongoing provision of a full and diverse range of high quality community services, facilities and infrastructure.

• Sustainable • Efficient • Effectively manages infrastructure and delivers services for communities • Has the scale and capacity to engage effectively across community, industry and government IPART in October 2015 deemed Wagga Wagga City Council ‘fit for the future’ as a stand-alone council, based on the actions and strategies identified in Wagga Wagga City Council’s improvement proposal submitted to IPART in June 2015. The action plan outlines how Wagga Wagga City Council is committed to a number of key improvement strategies to meet five of the benchmarks and trend towards the remaining two benchmarks by 2019/20. The improvement proposal can be accessed online at wagga.nsw.gov.au/ fitforthefuture The key improvement strategies have included targeted efficiency (service) reviews of $800,000 annually and increased revenue targets of $300,000. Council will direct these funds towards the renewal of infrastructure and maintenance of assets, which will assist in reducing the infrastructure backlog. A key consideration in Wagga Wagga City Council’s decision-making as part of this improvement plan is the ongoing commitment to improving our financial position and sustainability. This includes maintaining and improving the working funds result as well as achieving a balanced or preferably a surplus budget each financial year.

Wagga Wagga City Council plans to maintain its financial position and performance, to ensure resilience and a capacity to adapt and respond to arising community needs in a measured and equitable manner. The six key financial strategies employed in the financial planning process are: 1. Financial sustainability • Balanced budgets • Maintain current working funds 2. Prudent financial investment 3. Effective utilisation of funding sources to fund capital works 4. Maintain tight control over expenditure and staff numbers, while still maintaining best value services, facilities and infrastructure 5. Maintain/move towards above benchmark results against key performance indicators 6. Narrow the infrastructure funding gap

Major Projects

Project

Included in Wagga Wagga City Council’s 2017/27 Long Term Financial Plan are four significant projects, shown in Table 1.

Estimated year(s) of construction

Riverina Intermodal Freight and Logistic Hub – Bomen Enabling Roads Stage 1

2016/17 + 2017/18

$35.1M

Multi-Purpose Stadiums – Equex and Bolton Park

2016/17, 2017/18 + 2018/19

$14.9M

Levee Bank System Upgrades

2016/17 – 2019/20

$23.3M

Eunony Bridge Road Bridge Replacement

2016/17 + 2017/18

$10.6M

The potential uncertainties around some of Council’s planned major projects have the ability to have a significant impact on the Long Term Financial Plan, both in regards to timing and costings. While the Bomen Enabling Road Stage 1 project has begun, the other three major projects are still in the initiation stages, with the number of uncertainties decreasing as the project progresses into detailed plans and construction.

Special Rate Variation Wagga Wagga City Council has been planning for an upgrade to the levee system since 2007, and recently completed detailed designs for the Main City and North Wagga Levee upgrade project. Following extensive community consultation, Council resolved to upgrade the Main City Levee to a 1 in 100 year level of protection. The full impact of upgrading the North Wagga Levee is still to be considered in a review of the Floodplain Risk Management Study. The upgrade of the Main City Levee will ensure the protection of residences and businesses in Central Wagga up to a 1 in 100 year flood event. This will reduce the likelihood that the area will need to be evacuated during a flood event, which can also have an immediate social and economic impact. In some flood events the upgrade will mean that flood levels in some flood events in parts of the floodplain upstream and outside of the Main City Levee will increase slightly. The total estimated cost of upgrading the Main City Levee to a 1 in 100-year level of protection and upgrading the North Wagga Levee to a 1 in 20 year level

Estimated cost

Table 1: Significant projects Project

Level of Protection

Indexed Estimated Cost*

Grant funding (proposed)

Council’s onethird share

Upgrade of main city levee system

1 in 100 year

$14.6M

$9.7M

$4.9M

Upgrade of North Wagga levee system 1 in 20 year

$8.7M

$5.8M

$2.9M

Total

$23.3M

$15.5M

$7.8M

Table 2: Levee upgrade projected project costs are based on estimates provided by NSW Public Works.

of protection is $23.3M*.The funding mix for the project is 2:1, with two-thirds ($15.5M) funded by Federal and NSW Government grants and one third ($7.78M) funded by Wagga Wagga City Council via a temporary Special Rate Variation over a five-year period. The variation application was successful and was implemented from 1 July 2016. Due to the extensive drought farmers have experienced over the past decade, Council resolved to charge the Farmland rate category a lower percentage than all other rate categories:

Rates category

SRV – Levee upgrade component

Farmland

1.9%

All other rates categories

4.1% Table 3: Rates variation

As the Special Rate Variation is a temporary variation, at the end of the five-year period, rates payable in (2021/22) will revert back down to the equivalent level to that if a variation had not occurred.

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

Budgeted funding summary The below table shows the budgeted funding summary over the various income and expense categories. As mentioned previously, Wagga Wagga City Council has managed to balance the 10 yearsâ&#x20AC;&#x2122; budgets by instigating further cost savings, and utilising alternate funding sources (borrowings, internal reserves etc) for projects where necessary.

BUDGET 2017/18

BUDGET 2018/19

BUDGET 2019/20

BUDGET 2020/21

BUDGET 2021/22

BUDGET 2022/23

BUDGET 2023/24

BUDGET 2024/25

BUDGET 2025/26

BUDGET 2026/27

(61,594,518)

(63,549,361)

(65,580,046)

(67,690,089)

(69,430,948)

(71,218,328)

(73,053,512)

(74,937,818)

(76,872,604)

(78,859,261)

Special Rate Variation

(1,495,484)

(1,531,293)

(1,567,996)

(1,605,615)

User Charges & Fees

(25,947,798)

(27,193,118)

(28,382,024)

(29,632,855)

(30,808,320)

(31,827,551)

(32,883,024)

(33,978,223)

(34,838,674)

(35,412,530)

(3,154,163)

(3,547,537)

(4,090,189)

(4,575,550)

(5,192,762)

(5,160,225)

(5,764,824)

(6,397,672)

(7,170,418)

(8,259,789)

Revenue From Continuing Operations Rates & Annual Charges

Interest & Investment Revenue Other Revenues

(2,984,954)

(3,051,550)

(3,106,855)

(3,177,714)

(3,250,055)

(3,324,623)

(3,401,487)

(3,480,738)

(3,539,427)

(3,596,172)

Grants & Contributions provided for Operating Purposes

(13,910,429)

(13,727,432)

(13,931,483)

(14,191,429)

(14,501,702)

(14,715,669)

(14,987,459)

(15,265,202)

(15,548,729)

(15,838,474)

Grants & Contributions provided for Capital Purposes

(13,704,984)

(11,356,285)

(10,771,077)

(11,024,043)

(7,638,053)

(7,706,010)

(7,640,721)

(7,702,737)

(7,766,614)

(7,832,407)

Revenue From Continuing Operations

(122,792,330) (123,956,576) (127,429,670) (131,897,296) (130,821,840) (133,952,405) (137,731,025) (141,762,390) (145,736,466) (149,798,634)

Expenses From Continuing Operations Employee Benefits & On-Costs

42,591,754

44,062,952

45,638,415

47,451,141

49,336,308

51,296,811

53,335,662

55,455,996

57,659,612

59,947,401

3,591,092

3,842,095

3,992,143

3,746,195

3,488,574

3,266,186

2,984,178

2,701,582

2,449,694

2,498,603

Materials & Contracts

30,138,577

29,751,202

29,979,922

30,397,381

30,624,614

30,751,592

31,247,159

31,540,893

31,140,143

30,853,860

Depreciation & Amortisation

34,477,729

36,364,189

38,373,584

40,472,317

42,689,627

45,047,216

47,566,161

50,180,940

52,956,788

53,025,049

8,825,285

9,235,603

9,674,301

10,439,461

10,631,248

11,151,306

11,701,389

12,583,362

12,828,616

13,407,417

Borrowing Costs

Other Expenses Expenses From Continuing Operations

119,624,437

123,256,041

127,658,364

132,506,494

136,770,371

141,513,111

146,834,549

152,462,773

157,034,854

159,732,330

Net Operating (Profit)/Loss

(3,167,893)

(700,535)

228,694

609,198

5,948,531

7,560,705

9,103,524

10,700,383

11,298,387

9,933,697

Net Operating Result before Grants and Contributions provided for Capital Purposes

10,537,091

10,655,750

10,999,771

11,633,241

13,586,584

15,266,715

16,744,244

18,403,120

19,065,001

17,766,104

BUDGET 2017/18

BUDGET 2018/19

BUDGET 2019/20

BUDGET 2020/21

BUDGET 2021/22

BUDGET 2022/23

BUDGET 2023/24

BUDGET 2024/25

BUDGET 2025/26

BUDGET 2026/27

Capital Expenditure - Renewals

24,002,536

21,813,807

19,797,987

22,322,945

17,327,706

16,094,246

18,287,678

19,796,377

24,894,032

18,351,862

Capital Expenditure - New Projects

17,530,887

8,459,557

2,407,532

2,788,701

3,476,403

3,746,506

4,806,997

38,371

539,766

41,217

Capital Expenditure - Project Concepts

11,800,337

16,666,525

8,856,711

4,489,054

4,369,934

1,455,947

1,543,000

8,422,768

1,343,000

2,474,343

3,231,506

3,793,743

4,018,531

4,255,481

4,649,724

4,470,418

4,174,207

3,958,218

4,494,419

New Loan Borrowings

(7,215,980)

(6,762,097)

(750,000)

(4,200,000)

Proceeds from Sale of intangible & tangible Assets

(4,678,401)

(1,354,100)

(792,182)

(835,808)

(1,383,000)

(739,100)

(977,700)

(1,396,850)

(1,148,900)

(1,250,650)

Net Movements to/(from) Reserves

(6,268,101)

(4,990,474)

4,081,100

7,079,695

9,444,573

12,279,188

10,332,245

8,445,685

16,272,285

20,111,505

Total Capital and Reserve Movements

37,645,621

37,064,724

38,144,890

39,863,119

36,741,097

37,486,511

38,462,637

39,480,557

41,658,401

43,091,352

Net Result after Depreciation

34,477,728

36,364,189

38,373,585

40,472,317

42,689,627

45,047,216

47,566,161

50,180,940

52,956,788

53,025,049

Add back Depreciation Expense (noncash)

34,477,729

36,364,189

38,373,584

40,472,317

42,689,627

45,047,216

47,566,161

50,180,940

52,956,788

53,025,049

Capital and Reserve Movements

Loan Repayments

Cash Budget (Surplus)/Deficit

Table 4: Budgeted funding summary - Long Term Financial Plan

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

Contributions, Grants and Donations provided by Council to the Community Wagga Wagga City Council contributes to the community utilising a variety of methods, via contributions, donations or grant program funding, totalling over $1.4M annually. The proposed 2017/18 contributions, grants and donations are shown in the below table: Community Community Leases Rental Subsidy Rural Villages Leaps and Bounds Early Childhood program Community Resource Centre

872,665 20,450 649

Country Hope - Walk for Hope

Melanoma Institute - March Walk

Wagga Wagga & District Family History Society

498

North Wagga Residents Association

498 240

Wagga Women’s Bowling Club

3,700

Rotary Club of Wagga Wagga Shine Awards

Regional Heritage Transport Association

1,085

Walk 4 William

Wagga Wagga Show Society

9,850

Ladysmith Memorial Hall Committee

498

Senior Citizens Week Contributions

2,200

Over 60’s Touch Football Group

550

Tolland Public School swimming lessons for the disadvantage youth

940

Cancer Council – Biggest Morning Tea

Riverina Down Syndrome hire of Music Bowl

170

Mangoplah Cookardina Eastlakes United Football and Netball Club

550

Cancer Council hire of Paramore Park

570

Collingullie Soliders Memorial Hall

498

Combined riders of Wagga Bolton Park Stadium Toy Run

115

Salvation Army Red Shield Appeal

110

Kurrajong Waratah hire of Music Bowl and Civic Theatre -Christmas Spectacular

2,200

Rotary Circus Quirkus

2,200

Rotary Club Street Banners

115

Murrumbidgee Rotary Club Teddy Bears Picnic

390

Legacy Civic Theatre Hire

2,500

Kurrajong Waratah hire of Links Art Gallery

280

Ashmont Public School Learn to swim for disadvantaged youth

730

Friends of the Botanic Gardens - hire of play hall

1,000

Suicide Prevention Network meeting room hire

1,150

Wagga Autism Support Group annual walk

Wagga and Riverina Orienteers - annual school championships

150

Breast Cancer Group Inc. (Wagga Wagga)- Mothers Day Walk

Uranqunity Neighbourhood Centre Management Committee

1,170

Wagga Women’s Health Centre

850

Wagga Wagga Rescue Squad

100

Miss Wagga Sponsorship Motor Neurone Disease Reasearch Wagga Wagga The Arbonne Charitable Foundation

2000 100 80

Mini all-ympics disability Sports Event

385

EU3A

300

CSU Photography Grad Show

600

Specialist Medical Resource Foundation

620

Make A Wish Foundation

200

Henwood Park Football Club

498

Road Closures - Various 21,004

ANZAC Day Parade

5,500

School of Arts Contribution

2,500

Lake to Lagoon Fun Run

Eisteddfod Donation

3,090

Wagga Gold Cup Chariot Race

3,000

Summer School for Strings

2,500

Remembrance Day

2,000

Riverina Conservatorium of Music events

4,727

Reserve Forces Day

1,500

Cantelina Singers

1,000

Christmas Toy Run

2,000

ADFAS Riverina

1,836

Other New Major Events Sponsorship

Scholarships Riverina Conservatorium Scholarship

2,000

*Economic Development Grants Program

Riverina Academy of Sport

4,000

Parkes Shire Council Event

Annual Grants Program - Various Community Development Grants Sustainable Environments Grants S356

10,000

100,000 12,500 1,000

Rural Counselling Service 30,000 7,000

10,000

Committee 4 Wagga

7,500

*Waiving of Fees and Charges (in accordance with POL 078 Financial Assistance Policy)

4,238

*Mayoral Discretionary Fund (in accordance with POL 078 Financial Assistance Policy)

1,000

Neighbourhood/Rural Village Grants

22,000

Arts & Culture Grants

25,000

Event Grants

20,000

Local Heritage Fund

16,000

*Waiving of Gregadoo Waste Management Centre Fees (in accordance with POL 078 Financial Assistance Policy)

Sporting and Cultural Facility Improvement Grants

30,000

Total contributions and donations

Rural Hall Infrastructure Grants

25,000

10,000 1,321,849

* new or amended line items

In addition to the above $1.4M funding provided by Council to community groups and individuals, Council also currently offers community members Free Tip Days 4 times per year. The annual cost of the free tip days is currently costed at approximately $98,000 each year. This cost is in effect a fee waiver that Council community members receive.

Council also offers Library members alternative methods to pay library book fines in December of each year, via the â&#x20AC;&#x153;Food for Fines Programâ&#x20AC;?. It is currently estimated that $5,000 in fines are waived each year by Council offering this program to the community. WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

Asset Management Plan overview

High level asset category

What is the purpose of the Asset Management Plan? Wagga Wagga City Council has five asset management plans: buildings, recreational assets, sewer, stormwater and transport infrastructure networks. Each plan sets out the level of service Wagga Wagga City Council provides the community in relation to the assets. They use financial information and technical asset data, compared to service levels to identify funding shortfalls in managing the assets.

What assets are included in the plans? Wagga Wagga City Council manages $1.7 billion worth of buildings, recreational, sewer, stormwater and transport assets (as per Special Schedule 7 of Wagga Wagga City Council’s General Purpose Financial Statements for the year ended 30 June 2016).

What does it cost and what is the budget? Table 5 shows the estimated projected costs to manage each asset category (based on current Wagga Wagga City Council unit rates) over the next 10 years, compared with the budget available as per the Long Term Financial Plan June 2017 to show the funding level. *The stormwater figures do not include pipe renewal expected to be identified in the upcoming condition assessment process.

Projected required budget to manage assets for 10 years

Current budget for 10 years

Funding level

Buildings

$38,413,023

$27,635,397

72%

Recreational Assets (renewal only)

$13,618,069

$5,113,290

38%

$134,179,904

$133,151,748

99%

$44,627,589

$39,247,276

88%

$298,230,715

$185,819,632

62%

Sewer Stormwater* Transport

Table 5: Asset management projected costs.

What can be done? The next important step is for Wagga Wagga City Council to develop a third funding option, which provides a financially sustainable solution to the maintenance and renewal shortfalls for the assets, which is budgeted for in the Long Term Financial Plan. This solution may see a change in target service levels included in the asset management plans. The community will be invited to play an important role in the development of this option.

Workforce Plan overview The Workforce Plan maximises the capacity of Wagga Wagga City Council’s workforce resources to meet the objectives of the Wagga View, Community Strategic Plan 2040. The Workforce Plan focuses on current and future staffing needs to ensure Council has the right people in the right roles at the right time to deliver services to our community.

The Workforce Plan 2018-2021 has been developed to outline strategies and initiatives to attract and retain a capable, efficient and effective workforce with the capacity to deliver on the Delivery Program and Operational Plans. Our strategies for the next four years align with key human resource functions including recruitment; organisational development; learning and development; work health and safety; and workplace relations with a core focus on: • Skills and capabilities of our workforce • Innovation and continuous improvement in our operations • Recruitment and marketing initiatives The resourcing strategy also partners with various strategic documents that further drive workforce initiatives, including Wagga Wagga City Council’s Workplace Diversity Strategy 2015-2018; Health & Wellbeing Strategy; Learning & Development Strategy; Reconciliation Action Plan; and Disability Inclusion Action Plan.

delivery program and operational plan items

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

How to read the combined Delivery Program and Operational Plan This is the linkage to the Community Strategic Plan 2040, Wagga View 1.1 This is the Delivery Program item (4 year commitment) MEASURED OPERATIONAL ACTIVITIES 1.1.1 This is the operational Item (12 month commitment)

Person responsible for operational item

â&#x20AC;˘ This is a detailed description of the key activities involved in the delivery of this item

This is how we measure our success

UNMEASURED OPERATIONAL ACTIVITIES 1.1.2 This is the operational Item (12 month commitment)

Person responsible for operational item

â&#x20AC;˘ This is a detailed description of the key activities involved in the delivery of this item. NEW CAPITAL PROJECTS AND PROGRAMS 1.1.3 This is a capital project (12 month commitment)

Person responsible for operational item

As an organisation we recognise that we deliver a wide range of services both internally and externally and that all services have an important role to play in the effective delivery of community outcomes. Some of these are driver and support roles in the delivery of key projects and services and as such cannot be easily measured. These items are listed for your information, without a measure. Operational items displaying the accessibility icon (shown left) are actions committed to the delivery of disability inclusion for 2017/18. More information on this can be found on page 6.

community leadership and collaboration

We have strong leadership 1.1 Ensure transparency and accountability MEASURED OPERATIONAL ACTIVITIES 1.1.1 Report to the community

Manager City Strategy

• Facilitate and manage quarterly reporting • Create and publish the Annual Report • Collect data and provide updates for the End of Term Report • Coordinate the Community Survey • Promote reporting documents to the community • Facilitate Performance Planning training

Increase the reach of the reporting to your community web page

1.1.2 Provide internal audit services

Manager Audit Risk and Governance

• Coordinate and deliver the internal audit program • Manage a program of compliance audits • Coordinate the Audit and Risk Committee • Provide advice on appropriate internal controls

Completion of audit program

1.1.3 Perform records management

Manager Information and Customer Service

• Quality control digitised records • Review Records Management, Government Information Public Access /Privacy and Personal Information Protection Act Policies and

Number of physical record day boxes destroyed

1.1.4 Process requests for information

Manager Information and Customer Service

• Complete requests for Government Information Public Access /Personal Information Protection Act and subpoena requests • Provide advice on information requests • Develop and review the Agency Information Guide

Respond to all Government Information Public Access requests within 20 working days

Guidelines • Provide records management training, advice and assistance • Maintain user access to the records management system • Develop the Records Management E-Learning Module • Implement the disposal schedule for Wagga Wagga City Council

Completion of E-Learning Module

community leadership + collaboration 1.1.5 Report on Wagga Wagga City Council’s financial position and performance

Manager Finance

• Manage monthly cost statement review process including meetings with Managers and budget owners • Prepare monthly finance council reporting including:

Process and distribute cost statements within three business days

Overall

estimated monthly budgeted position budget variations Management of reserves and forecast balances Rolling Long Term Financial Plan adjustments • Manage quarterly budget reviews • Prepare the Annual Financial Statements • Complete Australian Taxation Office reporting • Manage the administration of Wagga Wagga City Council’s financial system • Undertake rolling Asset revaluations • Review and report on Section 356 requests

Achieve an unqualified audit report

1.1.6 Achieve Budget Control

Manager Finance

• Undertake the annual Long Term Financial Plan 10- year budget review • Maintain the Chart of Accounts • Provide support to the Project Management Office team including specialised reporting requirements for major projects

All unfunded expenses to have a budget variation approved within three months of the expenditure

Proposed

UNMEASURED OPERATIONAL ACTIVITIES 1.1.7 Develop and maintain Business Continuity

Manager Audit, Risk and Governance

• Undertake ongoing development and review of the Business Continuity Plan • Develop and facilitate annual testing for the Business Continuity Plan • Facilitate meetings of the continuity management team • Review Business Continuity Plan and critical function sub plans • Advise and assist in the development and review of non-critical functions • Provide training and promote awareness of plan obligations • Facilitate emergency response committee meetings • Create a Business Continuity Policy 1.1.8 Implement the Risk Management Framework

Manager Audit, Risk and Governance

• Development and review of Wagga Wagga City Council’s Risk Management Framework, Plan and Policy • Develop, maintain and report on Wagga Wagga City Council’s Risk Register • Provide support and advice on Wagga Wagga City Council’s Risk Management Framework and Risk Assessment Process • Develop, maintain and report on Wagga Wagga City Council’s Fraud Risk Register • Develop and implement the Fraud Action Plan • Develop Statewide Risk Action Plan • Monitor and report on critical risk

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

1.1.9 Manage Wagga Wagga City Council’s Insurance policies

Manager Audit, Risk and Governance

• Respond to customer requests for all insurance related incidents • Provide advice and assistance to Council staff on general insurance requirements • Administer insurance incidents and claims including ensuring Council’s insurer’s requirements are met • Undertake Investigations of all insurance claims received by Council • Assist Council’s insurer with any litigation requirements 1.1.10 Provide governance and risk training and support

Manager Audit, Risk and Governance

• Provide technical advice and assistance to provide good governance procedures, operating standards, policies, strategies and frameworks • Oversee systems and processes which support the delivery of high quality governance services • Provide Councillor support, development and training • Provide user training and support for Council’s report writing software • Provide legislative based training 1.1.11 Facilitate and manage Council meetings

Manager Audit, Risk and Governance

• Manage Ordinary Council Meeting processes • Manage advisory committee meetings process • Coordinate Council reports, compile business papers and minutes • Facilitate minute taking at Council and committee meetings • Implement Code of Meeting Practice • Manage declarations of interest process 1.1.12 Facilitate and enable good governance

Manager Audit, Risk and Governance

• Implement Code of Conduct • Undertake governance health check • Coordinate Local Government elections • Manage Council’s policy framework • Mange delegations of authority • Receive, refer, investigate and report on governance complaints • Manage and maintain Wagga Wagga City Council registers • Undertake research and investigation 1.1.13 Provide corporate reporting solutions

• Develop reports for corporate systems • Development of reporting dashboards and portals • Consolidate data for reporting and informing • Implement an integrated Capital Planning and Delivery System

Manager Information and Customer Service

community leadership + collaboration 1.2 PLAN LONG TERM FOR THE FUTURE OF THE CITY MEASURED OPERATIONAL ACTIVITIES 1.2.1 Perform ongoing promotion of the Community Strategic Plan

Manager City Strategy

• Implement a brand awareness and promotion strategy • Develop and implement a community engagement and stakeholder engagement communication plan • Update the Your Say website

Increase the number of community partners who endorse the Community Strategic Plan

1.2.2 Implement the Sustainable Future Framework

Manager City Strategy

• Facilitate the Sustainable Futures working group • Create a Strategic Planning Framework and terminology • Provide internal advice for the integration of corporate strategies

Complete the Strategic Planning framework and terminology

1.2.3 Implement the business planning process

Manager City Strategy

• Facilitate business planning sessions • Create and publish the Combined Delivery Program and Operational Plan • Support business areas in the business planning process • Assist in the development of business plans • Provide information for the development of resourcing strategies

Increase online readership of the Combined Delivery Program and Operational Plan

1.2.4 Run and promote the Regional Integrated Planning and Reporting group

Manager City Strategy

• Provide networking opportunities for regional Council IPR practitioners • Update the Regional Integrated Planning Rreporting Group website • Create and host forums throughout the year for professional development

85% satisfaction with Regional Integrated Planning and Reporting Group events

1.2.5 Continuously improve the asset management suite of documents

Manager City Strategy

• Coordinate the implementation of the asset management improvement plans • Develop a financially sustainable and responsible resourcing option • Conduct an annual review of documents • Write and develop asset management plans and strategy • Develop and deliver a communications and engagement strategy

Complete revised asset management plans

1.2.6 Develop and implement the Asset Management Framework

Manager City Strategy

• Create an adopted framework and terminology list • Develop policies and procedures • Implement the Asset Management framework • Implement quality control processes • Monitor implementation

Asset Management Framework is endorsed

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

1.2.7 Coordinate the improvement of asset management data

Manager City Strategy

• Coordinate the revaluation process • Facilitate condition assessment and data capture • Undertake an annual review of asset data • Improvement of quality control process for data

Complete building asset category revaluation

1.2.8 Manage developer contributions accounting

Manager Finance

• Maintain the contributions register • Assist with Developer Contribution Plan reviews and updates • Manage accounting of developer contributions • Handle developer contribution enquiries • Provide advice on funds available for developer funded projects as required

$0 overdraw of developer contributions fund

Complete review and implementation of a condition assessment schedule Complete annual review of current asset data

We are informed and involved in decision making 1.3 Communicate with our community MEASURED OPERATIONAL ACTIVITIES 1.3.1 Provide communication services and support

Marketing and Communications Coordinator

• Provide external media liaison • Produce and distribute media releases • Undertake reputation management • Draft or review communications material • Produce weekly Council News publications • Manage and assist with internal communications • Assist elected body and staff with communications support and advice • Provide corporate photography and video production services

Maintain online page views for Council News publications

1.3.2 Administer and coordinate social media

Marketing and Communications Coordinator

• Manage corporate social media accounts • Develop content for distribution on social media • Administer and govern social media user group • Manage social media auditing and monitoring

Increase Facebook page likes by 500

Increase Twitter followers by 5% Increase Instagram followers by 5%

community leadership + collaboration 1.4 Ensure our community feels heard and understood MEASURED OPERATIONAL ACTIVITIES 1.4.1 Manage and facilitate community engagement activity

Marketing and Communications Coordinator

• Develop engagement plans • Provide support for the implementation of engagement plans • Manage the Your Say website • Administration and coordination of Charlie –the community engagement truck • Provide ongoing engagement opportunities to villages and suburbs • Develop an internal engagement toolkit to support the community engagement strategy

Number of community visits by Charlie - the community engagement truck

1.4.2 Collaborate with stakeholders on cultural projects and programmes

Manager Community Services

• Working closely with stakeholders on projects and programmes • Undertake community engagement • Provide and seek advice internally • Provide advice for external stakeholders • Deliver annual public art commissioning schedule

Increase the number of unique visitors online to the Public Art Plan

1.4.3 Promote inclusion through graphic design

Marketing and Communications Coordinator

• Include images that represent the diversity of our community in future plans and publications • Increase the number of images of community members with a disability in future plans and publications

Increase diversity and inclusiveness of imagery in future plans and publications

1.4.4 Provide ongoing consultation and monitoring of progress in Disability Inclusion Action Planning

Manager Community Services

• Undertake annual consultation with community members • Undertake annual consultation with internal staff • Monitor progress • Report back to stakeholders

Annual consultation is undertaken

1.4.5 Develop and inform policy and planning documentation

Manager Community Services

• Undertake meetings with key stakeholders • Provide demographic, legislative and community context • Provide draft content for inclusion in policy and planning documentation • Provide referencing information • Provide contributions to parliamentary enquiries • Develop, deliver and implement plans

Percentage of Social Planning Disability Inclusion Action Plan actions completed Percentage of Social Planning Reconciliation Action Plan actions completed

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

Council services reflect the needs of the community 1.5 Ensure efficient and effective processes MEASURED OPERATIONAL ACTIVITIES 1.5.1 Administration and management of the depot facilities and accounts

Manager Workshop Facility

• Administration of contract work • Administration of purchase orders • Administration of sub contract workers • Undertake scheduling of services • Asset management data entry to software including work orders • Completion of inspection report sheets and purchase orders • Maintenance of depot facilities • Regular WHS inspections

Reduce the number of outstanding work orders

1.5.2 Conduct routine maintenance and preventative modifications

Manager Workshop Facility

• Undertake and manage scheduled servicing • Maintain and recording asset management data through photographic and reports • Generate inspection reports • Conduct work orders • Purchasing of parts

Reduce the number of overdue services and maintenance

1.5.3 Respond to breakdowns and repairs

Manager Workshop Facility

• Respond to on-call-call outs and other ad-hoc callouts for breakdowns • Process ordering of parts • Record work orders for asset management

Reduce the number of breakdown work orders

1.5.4 Provide support for corporate systems

Manager Information and Customer Service

• Resolve technical issues • Respond to help desk requests • Plan, carry out and test corporate system upgrades • Develop and implement system training and documentation • Develop processes and procedures for the operation of corporate systems • Provide administration support and advice for corporate systems

Maintain system uptime of 99%

community leadership + collaboration 1.5.5 Administer Geographical Information System related data

Manager Information and Customer Service

• Manage geographical information database • Manage cadaster • Undertake System Land Parcel creation and maintenance • Create and maintain property addressing • Source additional spatial data sets • Improve accuracy and alignment of spatial datasets • Procure aerial photography • Review methods of access to Geographical Information System data

Maintain a Geographical Information System data quality level of less than 1% inconsistency

1.5.6 Provide system administration and development of Geographical Information Systems

Manager Information and Customer Service

• Undertake software maintenance and development • Improve integration between the Geographical Information System and other corporate systems • Support Geographical Information Systems across the organisation • Undertake mapping of noxious weeds data • Review and enhance cemetery mapping solutions • Develop and support the waste contractor Geographical Information System • Undertake mapping of street trees • Carryout a review of Corporate Geographical Information System software investment

Maintain Geographical Information System uptime of 99%

1.5.7 Scan register and distribute incoming correspondence

Manager Information and Customer Service

• Manage the opening and sorting of incoming mail • Manage the processing of emails • Scanning of all incoming correspondence • Register and distribute incoming correspondence • Register and distribute planning applications

All incoming correspondence distributed within 24 hours

1.5.8 Voice of the Customer satisfaction surveys

Manager Information and Customer Service

• Undertake annual rolling schedule of Voice of the Customer surveys • Survey customers and staff and collate data • Formulate reports and present results to business areas

Complete 36 Voice of the Customer surveys

1.5.9 Manage treasury functions

Manager Finance

• Manage Wagga Wagga City Council’s investment portfolio • Manage external loan borrowings • Manage day to day cash flow management and reconciliation • Administration of Wagga Wagga City Council’s financial system

Manage portfolio to achieve a monthly rate above the Ausbond interest rate

85% customer satisfaction with records management

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

1.5.10 Management of accounts payable

Manager Finance

• Processing of accounts payable for suppliers including invoices and statements • Maintain and reconcile corporate credit cards • Administration of Wagga Wagga City Council’s financial system

Payments to be made within supplier’s payment period

1.5.11 Management of Wagga Wagga City Council’s revenue function

Manager Finance

• Manage fees & charges • Management and reporting of non-residential sewer and trade waste billing • Management and reporting of rates • Processing of Section 603 Rating Certificates • Processing of Notice of Sales • Management and reporting of sundry invoices • Implementation, management and reporting of the Fire and Emergency Services Levy Property Levee • Respond to customer requests • Perform yearly rates modeling • Implement property revaluation data • Management of Wagga Wagga City Council’s debt management process • Accounting and processing of grants • Assist with grant applications • Undertake milestone reporting for grants

Outstanding rates are less than 5%

1.5.12 Manage and support staff with information technology service requests

Manager Information and Customer Service

• Complete software installs • Provide solutions and assistance to queries • Receive and manage requests, through helpdesk software, phone calls, emails and face to face • Update and improve software and processes

Complete help desk requests within seven days

1.5.13 Maintain and administer VM Ware platform

Manager Information and Customer Service

• Perform monitoring and updating to enhance performance and space available on servers • Undertake upgrading of the servers and server software • Work with and support corporate applications • Manage upgrades to operating systems across servers

Maintain uptime of 99.5%

Outstanding annual sewer charges are less than 7%

85 % customer satisfaction with information technology support

community leadership + collaboration 1.5.14 Maintain and manage business continuity with information technology

Manager Information and Customer Service

• Manage disaster recovery • Upgrading and maintenance of software • Manually implement storage load balancing • Undertake cloning and rolling back of servers • Administer and manage the Enterprise Vault • Manage weekly full back ups • Manage four incremental backups weekly • Handling of back up media to external site safe daily • Administer restoration on an ad-hoc basis

Business continuity testing success

1.5.15 Maintain and administer server, storage, networking and hardware infrastructure

Manager Information and Customer Service

• Performance monitoring • Upgrades and maintenance of infrastructure • Routing of data between different infrastructure • Conducting regular updates • Purchase and disposal of hardware

Maintain uptime of 99.5%

1.5.16 Maintain and administer desktop, laptop, landline phones and mobile fleet

Manager Information and Customer Service

• Perform standard regular updates • Perform driver updates • Manage assigning and loaning of resources • Configure desktops, laptops and mobile devices to improve security, profiles and user’s requirements • Maintain a corporate record of mobile devices assigned • Providing advice and support for staff • Ongoing development and improvement of the standard operating environment • Maintain a register of costs and invoices for fleet hardware • Administration and set up for new staff users • Install and maintain software on landline phones • Conduct upgrades of operating systems across the organisation

Patch updates are installed across the entire fleet

1.5.17 Provide industrial and workplace relations to staff

Manager People and Culture

• Provide advice to ensure adherence and understanding of legislation policies and procedures • Provide support, coaching and advice to management in the performance and management of staff • Undertake workplace investigations

Zero substantiated industrial claims

1.5.18 Provide business solutions for payroll and employee services

Manager People and Culture

• Manage system administration and maintenance • Manage payroll processing • Manage roll out of electronic timesheets • Provide system training and support

100% of staff have access to online employee selfservice system

Staff accounts are created or disabled within deadlines

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

1.5.19 Organisational development

Manager People and Culture

• Develop and implement a skills and capability framework • Facilitate staff performance and development plans • Promote and implement Wagga Wagga City Council’s continuous improvement framework • Develop and implement a change management framework • Undertake employee opinion surveys

Framework endorsed

1.5.20 Ensure compliance to procurement processes

Manager Procurement Services

• Ensure compliance to contracts and tenders • Ensure compliance to procurement legislation • Ensure compliance to procurement policy and procedures • Provide advice and guidance on contractual issues • Provide training in procurement processes • Perform ongoing reviews and audits of procurement policy and documentation • Set up audit schedules for purchasing

Complete four compliance reviews

1.5.21 Management of Wagga Wagga City Council’s fleet

Manager Procurement Services

• Manage the sale of plant and equipment • Manage the purchasing of plant and equipment • Manage the hiring of plant and equipment • Deliver the fleet replacement program • Review leaseback policy for Wagga Wagga City Council’s vehicles

Reduce expenditure on hired equipment

1.5.22 Implement procurement continuous improvement program

Manager Procurement Services

• Deliver procurement process training • Deliver tender requirements training to project managers • Develop a credit card policy • Deliver automated purchasing process flow through finance system

100% staff attendance procurement training

1.5.23 Implementation of online sewer inspections technology

Manager Operations

• Upgrade to latest version of software • Establish alarm philosophy and review alarm list • Perform ongoing monitoring of asset performance

Maintain zero downtime for sewer pump stations

65% of employees to complete the employee opinion survey

Maximise the utilisation of major plant

community leadership + collaboration UNMEASURED OPERATIONAL ACTIVITIES 1.5.24 Provide executive support services

Manager Executive Support

• Provide administrative support to the office of the General Manager and Mayor • Undertake event management and planning for celebratory days, events and ceremonies • Provide stakeholder support and liaison • Provide administrative support to councillors • Liaison with Federal and State Government members of parliament and dignitaries • Liaise directly with our Sister City contacts, and provide administrative assistance to the Sister City Committee 1.5.25 Provide support and training for mapping systems

Manager Information and Customer Service

• Provide training for the use of Council’s mapping system • Provide assistance with mapping requests • Provide ratepayer mapping and addressing support 1.5.26 Search and retrieve Wagga Wagga City Council files

Manager Information and Customer Service

• Perform collection of files from Civic Centre and external locations • Undertake file searches • Management of physical storage locations • Undertake the digitisation of property files 1.5.27 Develop and implement virtual desktop infrastructure

Manager Information and Customer Service

• Installation of software and hardware packages to improve performance of across the desktop and laptop fleet 1.5.28 Landline phone system upgrade

Manager Information and Customer Service

• Review and upgrade phone systems across Wagga Wagga City Council buildings and facilities to increase performance, security and cost efficiency 1.5.29 Provide graphic design services

Marketing and Communications Coordinator

• Coordinate brand management - Corporate brand, City Brand and facility and business unit branding • Develop design concepts • Create design assets for use and implementation • Design weekly Council News publication • Provide assistance and support in best practice visual communications 1.5.30 Purchasing and tendering

Manager Procurement Services

• Deliver value for money contracts to Wagga Wagga City Council • Tender delivery to contract • Purchasing of materials and services for Wagga Wagga City Council

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

1.5.31 Analyse, implement and develop corporate systems

Manager Information and Customer Service

• Gather and document business requirements • Research corporate solutions • Undertake gap analysis of corporate solutions • Enhance the functionality and efficiency of corporate systems 1.5.32 Delivery of all projects within the Combined Delivery Program and Operational Plan

Manager Project Operations

• Utilise the mandated project framework and methodology and adapt approach to suit specific project needs • Provide governance and oversight of projects • Provide guidance, training and support • Provide tools to support project managers • Identify and implement continuous improvement opportunities • Plan and schedule projects • Perform forecasting • Monitor and manage project performance • Undertake tendering • Contractor and supplier management • Develop and implement a quality assurance framework NEW CAPITAL PROJECTS AND PROGRAMS 10184001513 Replace plant and equipment

Manager Procurement Services

16583 Corporate hardware purchases

Manager Procurement Services

community leadership + collaboration 1.6 Be easily accessible to all members of our community MEASURED OPERATIONAL ACTIVITIES 1.6.1 Develop and support online services

Manager Information and Customer Service

• Provide technical support for online services • Develop e-commerce options • Identify online self-service opportunities • Develop a marketing strategy for online services • Increase opportunities to communicate proactively with customers through online services • Review and make recommendations for hosting Wagga Wagga City Council’s website

Increase number of online transactions

1.6.2 Provide customer service, administration and support through the front counter

Manager Information and Customer Service

• Process payments and handling of cash • Lodge, process and handle enquiries for applications and certificates • Lodge Process and handle enquiries for customer requests and e-requests • Process companion animal registrations and updates of Companion Animal Register • Provide Justice of the Peace services such as certification, copying , declarations and affidavits • Update forms and development packs • Manage keys for Wagga Wagga City Council facilities • Manage correspondence • Monitor the Civic Centre • Provide front of house management for enquiries • Take and deliver messages for customers and staff • Maintain knowledge base • Manage and process permits

85% customer satisfaction with customer service

1.6.3 Provide customer service, administration and support through the call centre

Manager Information and Customer Service

• Management of the call centre including providing first point of call for enquiries • Lodge, process and handle enquiries for customer requests and e requests • Processing incoming mail and mail payments • Update Companion Animal Register • Lodge, process and handle enquiries for applications and certificates • Process outgoing mail to Australia Post • Maintain knowledge base • Provide online enquiry management through web chat function • Manage after hours call centre • Provide disaster recovery support

80% first call resolution on call centre contacts

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

1.6.4 Management of online communications

Marketing and Communications Coordinator

• Administer the Content Management System • Administration of online communications • Provide staff training for editing of website • Ongoing monitoring and improving site performance and user experience • Project manage site improvements and upgrades • Provide assistance and support in best practice online communications

Increase page views across suite of Wagga Wagga City Council’s websites

1.6.5 Upgrade Wagga Wagga City Council’s website

Marketing and Communications Coordinator

• Upgrade of Wagga Wagga City Council’s website to increase usability and efficiency • Develop and implementation of events module for website • Review and update websites information architecture • Revise current website delegated user model

Complete update of information architecture

NEW CAPITAL PROJECTS AND PROGRAMS 18123 Disability Inclusion Access Plan implementation - Art Gallery and Museum access upgrades

Manager Community Services

17991 Accessible Adult Changeroom Stage 1

Manager Operations

safe and healthy community

We are safe 2.1 Create safe spaces and places MEASURED OPERATIONAL ACTIVITIES 2.1.1 Provide inclusive evacuation plans and procedures

Manager People and Culture

• Complete review of existing evacuation plans and procedures • Ensure plans and procedures are inclusive and accessible • Update plans and procedures where required

Review and update evacuation plans and procedures

2.1.2 Implement, monitor and enforce street activity

Manager Environment and City Compliance

• Process Display of Goods applications for – advertising, goods on footpath street stalls, promotional activities, fundraising and busking • Process Central Activity District and outside Central Activity District furniture and alfresco dining applications • Monitor and enforce compliance with Street Activity Policy • Undertake inspections • Create lease agreements • Process renewals • Maintain manual records

90% of Street Activity Applications processed within 10 business days

2.1.3 Manage impound operations

Manager Environment and City Compliance

• Undertake inspections and patrols • Perform motor vehicle checks for registration and ownership • Issue impound letters and follow up emails • Engage contractors to impound vehicles • Impound articles such as vehicles, trolleys, signs or other items left unattended in public places • Manage impound yard • Issue infringements • Process release for impounded items • Undertake checks for finance • Manage and administer disposal of items

Inspect abandoned vehicles within three days

safe + healthy community 2.1.4 Manage Glenfield Road Animal Shelter

Manager Environment and City Compliance

• Manage animal welfare (including, vet checks, vaccines, recreation and bedding) • Manage rehoming of dogs and cats • Manage impounding of stray dogs and cats • Ordering of supplies and stock • Organise and manage animal shelter open day • Manage volunteers • Provide community education services and advice • Work with rescue groups to increase re homing • Monitor and report on shelter operations • Provide micro chipping • Provide customer service during shelter opening hours • Maintain and manage veterinary services register

Number of animals released from the animal shelter

2.1.5 Manage technical and operational aspects of main street CCTV

Manager Information and Customer Service

• Daily inspection of camera operation • Work with external contractors for maintenance • Run repair works on power and camera issues • Requests to extract video footage

Maintain a timeframe of three days for police requests to extract footage

UNMEASURED OPERATIONAL ACTIVITIES 2.1.6 Management of fire hazard reduction

Manager Environment and City Compliance

• Action customer requests • Issue notices, orders and penalties • Undertake inspections • Engage contractors • Customer service and customer management • Maintain manual records 2.1.7 Inspect and action footpath obstructions

Manager Environment and City Compliance

• Action customer requests • Issue notices, orders and penalties • Undertake inspections • Engage contractors • Customer service and customer management • Maintain manual records

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

2.1.8 Sign maintenance and line marking

Manager Operations

• Maintenance and replacement of signs • Maintenance of car park line marking • Action customer requests • Traffic control and road closures • Erection of aftercare signage and traffic control plans • Erection and rollout of signs and flags • Street blade installation • Dumped rubbish removal • Isolated /minor pavers replacements • Car park maintenance NEW CAPITAL PROJECTS AND PROGRAMS 12786 Implement Street Lighting Improvements Program - Roads and Traffic Facilities (as per schedule)

Manager Operations

2.2 Promote safety and safe behaviours MEASURED OPERATIONAL ACTIVITIES 2.2.1 Implement Work Health Safety

Manager People and Culture

• Maintain Workplace Health and Safety management system • Manage return to work • Undertake Workplace Health and Safety audits and implement actions • Undertake investigations • Monitor incidents and near misses • Implement health and wellbeing strategy and initiatives

10 internal audits completed

2.2.2 Provide education and undertake promotion of public health initiatives

Manager Environment and City Compliance

• Deliver education on suspected diseases that could cause outbreaks • Deliver campaigns to raise awareness of compliance and regulatory public health activities

Increase reach of online resources

2.2.3 Ensure all projects are delivered safely

Manager Project Operations

• Ensure all parties are aware of their responsibilities regarding safety • Review and monitor safety management plans • Continuously improve safety performance • Perform hazard identification • Undertake risk assessment and associated mitigation plans • Implementation, monitoring and compliance of risk mitigation plans

Maintain zero lost time and injury frequency

2.2.4 Create community awareness on social issues

Manager Community Services

• Run awareness campaigns such as - Re-Think that Sneaky Drink, One Punch Can Kill and youth services campaigns

All campaigns are delivered and funded

safe + healthy community 2.3 Be responsive to emergencies UNMEASURED OPERATIONAL ACTIVITIES 2.3.1 Provide emergency response services

Manager Operations

• Representation on and administration for Emergency Management Committee • Undertake improvement planning • Respond to customer requests and enquiries • Liaise with and provide assistance and support to emergency services • Provide or assist with a traffic management centre response • Provide traffic control and road closures including inspections • Provide online communications and alerts • Provide flood gate operation and levee inspections in times of flood • Undertake repair works • Perform resource sharing

2.4 Monitor and enforce public health and safety MEASURED OPERATIONAL ACTIVITIES 2.4.1 Undertake policy, plan and program development and implementation of public health initiatives

Manager Environment and City Compliance

• Manage the On-Site Sewage Management Plan • Manage the Legionella Management Plan • Manage the Sharps Policy • Manage Sharps disposal program • Manage Scores on Doors program

Increase the number of participants of the Scores on Doors program

2.4.2 Perform compliance and regulatory public health inspections

Manager Environment and City Compliance

• Scheduling and undertaking of inspections • Carryout inspections for food premises, skin penetration premises, hair and beauty premises, regulated systems, commercial and semi-

Complete annual report for NSW Food Authority on inspections of local food businesses

• Produce electronic reports • Follow up corrective actions including improvement notices and orders

Complete annual report to NSW Department of Health on public health compliance orders and notices

commercial swimming pools, mortuary and funeral directors, private burials, on-site sewage and unhealthy premises

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

2.4.3 Manage companion animal compliance

Manager Environment and City Compliance

• Investigate and action customer requests for roaming, barking, nuisance, menacing behaviour and attacks for dogs • Investigate and respond to requests for stock on road • Provide afterhours Ranger callouts for stock on road and dog attacks • Update companion animal records in the New South Wales Companion Animal Register • Ensure animal registration compliance • Issue correspondence, notices, orders and penalty notices • Process dangerous dog declarations • Undertake dangerous dog compliance inspections • Manage dangerous dog register • Prepare documentation and attend court appearances

Respond to regulatory requests for dog attacks within 24 hours Respond to customer requests for barking within three business days

We promote a healthy lifestyle 2.5 Provide services and facilities that make recreation a part of everyday life MEASURED OPERATIONAL ACTIVITIES 2.5.1 Develop and oversee the implementation recreational strategies

Manager City Strategy

• Develop recreational strategies • Oversee the implementation of action plans for Recreation, Open Space and Community Facilities Strategy • Oversee the implementation of the Lake Albert Management Plan • Develop the Bolton Park Master Plan • Conduct asset management planning • Provide internal advice to inform strategic planning • Grant funding applications

Adoption of Bolton Park Master Plan

2.5.2 Manage the Oasis Regional Aquatic Centre

Manager Oasis Regional Aquatic Centre

• Provide reception and cashier services • Manage online media via web, Facebook and Instagram • Prepare and distribute newsletters, Oasis and Learn to Swim • Marketing and promotion of the facility and services • Provide life guard services • Provide water safety supervision and education • Maintain and clean facilities • Undertake contractor Management and management of leasing

Reduce first aid incidence reports from patrons

safe + healthy community 2.5.3 Manage Bolton Park Stadium operations

Manager Oasis Regional Aquatic Centre

• Manage facility bookings for Bolton Park Stadium • Marketing and promotion of facility and services • Host regional state and national events • Maintain and clean facilities • Undertake contractor management and management of leasing

Increase facility usage

2.5.4 Manage bookings for Wagga Wagga City Council sports grounds and facilities

Manager Information and Customer Service

• Process incoming booking requests for sports grounds, parks, lights, halls, signs and banners • Programming of lights to accommodate sports clubs requirements • Manage enquiries for booking requests • Provide internal liaison for bookings and events • Manage correspondence for booking requests, responses and booking confirmations • Manage bookings for keys • Raise debtors • Process weekly booking reports • Undertake facility inspections • Ensure compliance with public liability requirements • Update availability of sports grounds online

85% community satisfaction with bookings

NEW CAPITAL PROJECTS AND PROGRAMS 15279 Upgrade Jubilee Park Clubhouse Ground Level Changeroom - S94 Plan - Lloyd Community Centre C2

Manager City Strategy

15094 Construction of Ashmont Neighbourhood Park OS7 - (Kokoda Park + Graham Park)

Manager City Strategy

15271 Renew recreational assets

Manager City Strategy

16089 Renew parks facilities

Manager City Strategy

12231 Renew playground equipment

Manager City Strategy

16090 Renew recreational facilities

Manager City Strategy

17750 Riverside - continuation of shared path network

Manager City Strategy

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

2.6 Promote participation across a variety of sports and recreation MEASURED OPERATIONAL ACTIVITIES 2.6.1 Develop, inspect and maintain recreational assets

Manager City Strategy

• Deliver recreational and park asset renewal • Deliver playground renewal • Undertake inspections and maintenance of playgrounds • Undertake asset management planning • Implement the playground capital works programs • Complete grant funding applications

Playground inspections completed

2.6.2 Coordinate and assist in the use of recreational assets

Manager City Strategy

• Provide liaison for community users of recreational assets • Provide capacity building workshops • Provide strategic planning assistance • Complete grant funding applications

85 % customer satisfaction with workshops

2.6.3 Provide events and programs through the Oasis Regional Aquatic Centre

Manager Oasis Regional Aquatic Centre

• Plan and develop fitness and aquatic programs • Run a range of fitness and aquatic • Host regional state and national events • Manage facility bookings • Provide birthday party booking packages • Marketing and promotion of events and programs

Maintain visitor attendance Increase swim and survive bookings

NEW CAPITAL PROJECTS AND PROGRAMS 16394 Oasis pool joint replacement

Manager Oasis Regional Aquatic Centre

28124 Oasis - 25m pool dive starting blocks

Manager Oasis Regional Aquatic Centre

safe + healthy community We have access to health and support services that cater for all our needs 2.7 Promote services that support the community MEASURED OPERATIONAL ACTIVITIES 2.7.1 Promote opportunities for National Disability Insurance Scheme training

Manager Community Services

• Promote opportunities for transition training to the community and service providers

Number of National Disability Insurance Scheme sessions promoted

2.8 Provide services that support our community MEASURED OPERATIONAL ACTIVITIES 2.8.1 Deliver ageing and disability sector support

Manager Community Services

• Provide training and support to agencies in the sector • Provide updates on changes to policy and legislation from state and federal levels • Assist agencies to transition to National Disability Insurance Scheme

85% customer satisfaction with access and service delivery

UNMEASURED OPERATIONAL ACTIVITIES 2.8.2 Provide and manage cemetery operations

Manager Operations

• Provide crematorium services • Provide burial services • Perform exhumations • Provide memorialisation’s, plaque design and ordering • Provide administration services and customer service 2.8.3 Improve access to funding, training and collaboration to maximise opportunities and improve social outcomes

Manager Community Services

• Provide community development expertise and advice on population groups across the Local Government Area • Undertake community engagement and consultation for vulnerable or at risk community groups • Participate via membership on committees and advisory groups to improve outcomes for inclusion, cohesion and safety • Assist with auspice funds and support acquittals • Provide advice for funding rounds / applications • Provide demographic expertise • Assist with information provision for service networks • Provide a gap analysis of service delivery

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

growing economy

We are a regional capital 3.1 Ensure complete and accessible transport networks MEASURED OPERATIONAL ACTIVITIES 3.1.1 Advocate for and promote accessible transport options

Manager Community Services

• Advocate for further development of pedestrian crossings at traffic lights • Promote subsidised schemes and community transport

Distribute schemes and transport options though databases

3.1.2 Ensure the aerodrome safety meets all operational compliance standards and regulations

Airport Facility Manager

• Review and implement manuals such as aerodrome, safety, emergency, drug and alcohol management plan, disability access and wildlife

Maintain a zero noncompliance notice rate

3.1.3 Develop implement and maintain airport security to meet Office of Transport security regulations

Airport Facility Manager

• Implement and review – transport security plan • Perform physical inspections and patrols • Manage CCTV • Manage contracts for MSS security patrols • Review and implement internal security procedures

Maintain an avoidable breach of security incidence rate of zero

3.1.4 Provide passenger and baggage screening services

Airport Facility Manager

• Implement the aviation security notice process and procedures • Manage the contract for security • Audit weekly and monthly screening performance • Provide the scanning equipment and infrastructure

Less than three systems errors identified during monthly performance audits

3.1.5 Maintain air and land side infrastructure

Airport Facility Manager

• Implement MOS 139 regulations • Undertake site and infrastructure maintenance works • Maintain asset management plan

85% customer satisfaction with the airport

3.1.6 Develop business plans to support the execution of the Airport Master Plan

Airport Facility Manager

• Complete full survey of the airport • Identify individual operational precincts • Establish a land side development plan and partnerships • Identify capital projects

Endorsement of the development plan

hazard management plan • Complete daily, weekly and monthly annual inspections and audits • Hold regular meetings to review operations and incidents and corrective actions • Hold regular meeting of committees regarding safety

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

3.1.7 Marketing the airport as a centre of aviation and business opportunities

Airport Facility Manager

• Undertake a land survey • Establish an air side development plan • Identify opportunities available for air side business • Promotion of opportunities and develop a marketing strategy • Community engagement for land side opportunities • Establish a land side development plan

Increase air side tenants

3.1.8 Create a safe, efficient traffic and transport network

Manager Operations

• Undertake assessments of the traffic and transport network to ensure safety and efficiency • Assess traffic components for development applications • Manage and administer the traffic committee • Assess and process Heavy Vehicle National Law applications and enquiries • Respond to customer requests • Provide internal and external liaison and support for traffic matters • Assess events applications and provide conditional approval for on street events • Undertake assessment for rural bus stop locations • Undertake annual railway crossings (at grade or grade separated) safety inspections • Funding and grant applications

Acknowledge correspondence or provide an interim reply to customer requests within five days

UNMEASURED OPERATIONAL ACTIVITIES 3.1.9 Wagga Wagga Integrated Transport Strategy

Manager City Strategy

• Oversee the implementation of identified actions from the Wagga Wagga Integrated Transport Strategy 3.1.10 Manage road re-naming requests

Manager City Development

• Assessment of renaming applications • Reporting to Council • Advertising and notification of renaming NEW CAPITAL PROJECTS AND PROGRAMS 17053 Eunony Bridge replacement

Manager Project Operations

47192 Airport - Redevelop terminal - internal baggage claim and retail section

Airport Facility Manager

12470101508 Airport acquisition

Airport Facility Manager

47286 Airport - Reseal roads/line marking

Airport Facility Manager

47287 Airport - Taxiway C shoulders

Airport Facility Manager

12498 Upgrade existing bus shelters

Manager Operations

growing economy

3.2 Encourage business investment to ensure the city is a leading centre for freight and logistics MEASURED OPERATIONAL ACTIVITIES 3.2.1 Undertake an economic benefits analysis for the establishment of a freight and logistics terminal at Bomen

Project Advisor

• Complete an independent economic analysis

Complete Analysis

3.3 Attract and support local businesses and industry MEASURED OPERATIONAL ACTIVITIES 3.3.1 Manage on and off street parking and enforcement

Manager Environment and City Compliance

• Undertake foot patrols • Undertake license plate recognition car patrols • Maintain records of patrols and incidences • Issue penalty notices • Respond to customer requests • Upload penalty notices to the Office of State Debt Recovery • Liaise with Office of State Debt Recovery • Prepare briefs of evidence for penalty disputes • Attend local court • Monitor street and car park signage • Monitor school zone parking • Monitor and report on parking • Create leases for private carparks

Respond to regulatory requests for parking enforcement within three days

3.3.2 Manage the Livestock Marketing Centre

Manager Livestock Marketing Centre

• Management of facility • Perform weekly maintenance and cleaning • Manage administration and reporting • Provide stakeholder liaison • Livestock by product management • Ongoing monitoring and reporting • Maintain legislative compliance • Internal quality assurance audits

Maintain zero non compliance

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

3.3.3 Provide weekly cattle and sheep sales

Manager Livestock Marketing Centre

• Service user needs in the sale process • Coordinate and manage sale orders • Manage space equity • Process and bill sales • Stakeholder management and liaison • Financial administration coordination • Maintain high standard of facility presentation • Maintenance and cleaning

Maintain market share in line with similar major centres within eastern Australia

3.3.4 Provide support for local tourism businesses and industry operators

Manager Community Services

• Develop relationships with our existing tourism partners • Building relationships with new partners looking to join the Tourism Partner Program

Increase number of Tourism Partners

3.3.5 Provide ticketing services

Manager Community Services

• Provide ticketing services for a range of community locations and events

Increase provision of ticketing services

UNMEASURED OPERATIONAL ACTIVITIES 3.3.6 Build and support economic development

Manager City Strategy

• Undertake stakeholder consultation and engagement • Build and maintain stakeholder relationships • Manage and maintain Business Wagga online communications including web and social media • Engage and support new business • Update Economic Profile ID • Provide education opportunities to support business • Publish the Economic Snapshot NEW CAPITAL PROJECTS AND PROGRAMS 45099 Livestock Marketing Centre - Layback Kerb to Cattle Load in

Manager Livestock Marketing Centre

45106 Livestock Marketing Centre - Landscaping

Manager Livestock Marketing Centre

45088 Livestock Marketing Centre install new fan draft for receivals

Manager Livestock Marketing Centre

45089 Livestock Marketing Centre CCTV & security (partial)

Manager Livestock Marketing Centre

growing economy

We are a tourist destination 3.4 Promote our city and villages MEASURED OPERATIONAL ACTIVITIES 3.4.1 Attract Visitors

Manager Community Services

• Promote the city to attract visitors and increase overnight stays in Wagga Wagga • Implement marketing strategies and camapaigns • Undertake product development • Produce the What’s On Guide

Maintain website visits Maintain engagements on social media

3.5 Accommodate and provide support to visitors MEASURED OPERATIONAL ACTIVITIES 3.5.1 Provide information and support for visitors

Manager Community Services

• Update visitor website • Manage centre enquiries and requests • Provide information and assistance to visitors • Manage coach tours • Provide information to event organisers • Manage accommodation during peak periods

Maintain a bounce rate of less than 50% Increase average spend at the Visitors Information Centre

3.6 Provide a variety of events, festivals and activities MEASURED OPERATIONAL ACTIVITIES 3.6.1 Manage the hiring of Museum facilities

Manager Community Services

• Manage bookings • Set up spaces for bookings • Provide support for bookings

Increase bookings

3.6.2 Manage the Botanic Gardens Zoo

Manager Operations

• Animal feeding • Animal husbandry • Medical treatment/ assessment of animals • Enclosure cleaning and maintenance • Animal acquisitions and disposal • Regulatory monitoring and reporting • Public education • Customer enquiries and advice

Maintain zero non compliance

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

3.6.3 Attract and support events to increase visitation and benefit the community

Manager Community Services

• Investigate and implement strategic ways to support and target events based on event type and event spread throughout the year

Attract new events

3.6.4 Review and update the Events and Visitor Economy Strategy

Manager Community Services

• Review existing strategy • Update strategy accordingly in line with state opportunities and organisational priorities

Strategy review complete

We are a centre for education and training 3.7 Provide education and learning opportunities MEASURED OPERATIONAL ACTIVITIES 3.7.1 Provide learning opportunities that promote an inclusive, accessible and supportive workplace

Manager People and Culture

• Review induction training workshops to ensure the content promotes inclusion and consideration of people with a disability • Provide Equal Employment Opportunity training to all employees • Scope options for Mental Health Awareness Training • Provide training on bullying and harassment to all employees

Complete induction program review and amendment

3.7.2 Provide an information service and facilitate lifelong-learning opportunities through the Wagga Wagga City Library

Manager Community Services

• Provide information and readers advisory assistance • Maintain and promote access to quality online information • Facilitate and or deliver workshops, talks, lectures, classes, events and tours • Develop and deliver literacy initiatives and information literacy initiatives • Facilitate informal learning opportunities • Maintain and update the Wagga Wagga Community Directory • Administer the Home Library Service • Provide an outreach delivery service to hostels and Community Centres

Number of learning opportunities provided

3.7.3 Provide learning and development to all staff

Manager People and Culture

• Design, develop and deliver training courses • Align training to identified skills and capabilities gaps • Research appropriate training courses and schedule training • Facility management of Bob Osborne Skill Centre • Implement review and monitor the corporate training plan • Develop, deliver and schedule workplace health and safety compliance training • Management and monitoring of trainees and apprentices

Complete skills and capabilities audit

Training packages are provided

Number of bulk deliveries to hostels, aged care facilities and individual access to specialist collections and services Number of home library deliveries

growing economy

We have employment opportunities 3.8 Provide career opportunities MEASURED OPERATIONAL ACTIVITIES 3.8.1 Provide recruitment services

Manager People and Culture

• Market and promote careers at Wagga Wagga City Council • Undertake recruitment and selection processes • Induction of new employees • Undertake exit processes and review data

Complete update of induction program

3.8.2 Provide inclusive and accessible recruitment support services

Manager People and Culture

• Establish a primary contact for job service agencies that work with people with disabilities • Identify opportunities’ for employment where barriers to access may exist • Undertake survey to monitor workplace diversity and employee attitudes towards inclusion and accessibility • Maintain support to employees through the training of Employee Support Officers (ESO) and through the provision of the Employee Assistance

Primary agency contact established

Program (EAP)

Complete employee opinion survey Ongoing promotion of available employee support services is completed

We are a hub for activity 3.9 Encourage vibrant precincts UNMEASURED OPERATIONAL ACTIVITIES 3.9.1 Undertake Central Business District maintenance and cleaning

Manager Operations

• Perform suction sweeping on Baylis Street paved areas • Undertake removal of graffiti and rubbish • Perform high pressure washing of street furniture • Perform cleaning of city arcades • Perform removal of leaves and organic matter from paved surfaces • Undertake maintenance of Central Business District signs and flags • Perform shot blasting and sealing of paved surfaces • Management of annual pressure wash by contractor • Respond to customer requests

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

community place and identity

community place + identity

We are proud of where we live and our identity 4.1 Promote a strong sense of place MEASURED OPERATIONAL ACTIVITIES 4.1.1 Provide and support funding opportunities’ for community groups and services to improve accessibility

Manager Community Services

• Amend Annual Grants Category – Health and Wellbeing to include a requirement for applicants to demonstrate how they plan to “Increase

Grants category requirements amended

4.1.2 Develop, administer and implement the Public Art Plan

Manager Community Services

• Develop and administer Public Art Plan • Conduct monthly Public Art Advisory Panel meetings • Prepare expressions of interest • Manage the Public Art Commission tendering process • Record document and maintain the public art collection

Increase the average number of applications for expressions of interests

access, equity and participation for people living with a disability” • Write letters of support for agencies and community based organisations seeking other grant funding to increase accessibility

Number of artists and organisation partners

UNMEASURED OPERATIONAL ACTIVITIES 4.1.3 Implement the Riverside Master Plan

Manager City Strategy

• Secure grant funding for the development of the Riverside Master Plan • Incorporate the Riverside Master Plan into the Activation Strategy • Engage with private sector to explore commercial opportunities NEW CAPITAL PROJECTS AND PROGRAMS 16823 Connecting - Exhibition Centre and Bolton Park

Manager Community Services

4.2 Value our heritage MEASURED OPERATIONAL ACTIVITIES 4.2.1 Present exhibitions on local and regional history through museum services

Manager Community Services

• Curation and sourcing of exhibition items • Research, collect and prepare subject material • Conduct exhibition design • Scheduling of exhibition • Marketing and promotion of exhibitions • Exhibition installation and de-install • Design and publication of exhibition collateral

Increase visitation levels 85% visitor satisfaction with annual exhibition schedule

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

UNMEASURED OPERATIONAL ACTIVITIES 4.2.2 Manage the Heritage Grants Program

Manager City Development

• Provide information sessions • Manage the grants program • Review and evaluate applications • Perform site inspections • Process applications • Handle enquiries and provide advice and assistance to customers

4.3 Provide services that contribute to a family friendly city MEASURED OPERATIONAL ACTIVITIES 4.3.1 Register and support quality Wagga Wagga Regional Family Day Care educators

Manager Community Services

• Manage recruitment of suitable educators • Ensure minimum qualification levels are maintained • Offer professional development opportunities • Provide mentoring opportunities • Develop and provide access to resources • Provide Reflective Early Learning sessions • Provide information and newsletters to educators

85% customer satisfaction with Wagga Wagga Regional Family Day Care

4.3.2 Register and support families through the Wagga Wagga Regional Family Day Care service

Manager Community Services

• Undertake marketing of the Family Day Care service • Register families to attend education and care services • Provide support and referral for child development • Administer government rebates • Provide information and newsletters to families

85% customer satisfaction with Wagga Wagga Regional Family Day Care

4.3.3 Ensure delivery of quality Wagga Wagga Regional Family Day Care childcare services

Manager Community Services

• Monitor compliance with legislation • Maintain a “exceed national quality standard” • Ensure exemplary early childhood practice • Policy development • Implement the Service Quality Improvement Plan • Stakeholder engagement

Maintain utilisation rate

community place + identity UNMEASURED OPERATIONAL ACTIVITIES 4.3.4 Provide administrative support to Wagga Wagga Regional Family Day Care operations

Manager Community Services

• Processing of attendance records • Administration of compliance records • Business planning and reporting • Provide assistance and support

4.4 Provide services and facilities that make us a centre for arts and culture MEASURED OPERATIONAL ACTIVITIES 4.4.1 Provide and promote inclusive programs

Manager Community Services

• Provide targeted shows, programs and exhibitions • Promote programming to disability services • Advertise programming in Council News

Number of inclusive programs available

4.4.2 Maintain Wagga Wagga Art Gallery and National Art Glass Gallery operations

Manager Community Services

• Undertake facility maintenance • Undertake marketing and promotion • Manage retail operations • Host civic functions and events • Manage external function bookings

Maintain utilisation rate

4.4.3 Plan and deliver Wagga Wagga Art Gallery public engagement activities

Manager Community Services

• Plan and deliver launches, workshops, talks, lectures, concerts, events, tours and film screenings • Manage bookings and scheduling • Marketing and promotion of activities • Provide professional development opportunities

Number of public engagement activities

4.4.4 Plan and deliver Wagga Wagga Art Gallery educational engagement activities

Manager Community Services

• Plan and deliver tours, workshops, talks, and outreach programs • Manage bookings and scheduling • Marketing and promotion of activities • Provide professional development opportunities

Number of public engagement activities

4.4.5 Present art exhibitions and displays

Manager Community Services

• Plan, install and present exhibitions and displays • Marketing and promotion of exhibitions and displays • Provide professional development opportunities

Number of exhibitions and displays

Programs advertised through database

85% customer satisfaction with engagement activities

85% customer satisfaction with Wagga Wagga Art Gallery educational engagement activities

85% community satisfaction with exhibitions and displays

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

4.4.6 Manage Wagga Wagga Art Gallery collections

Manager Community Services

• Acquire works through purchase and donation • Undertake documentation of works • Monitor and maintain condition of works

Complete annual collection and audit report

4.4.7 Manage Wagga Wagga City Library operations

Manager Community Services

• Provide a community space, collections and services that are accessible both in-house and online • Perform facility maintenance • Deliver front of house customer service – memberships, reserving items, cash handling, returning and re-shelving items; and assisting with Self

Maintain visitation rate Number of new members

Loan Kiosks

• Provide technology assistance and troubleshooting with library computers and technology, as well as external government online services • Provide assistance on accessing e-resources on member’s devices • Retail operations • Library management and reporting 4.4.8 Provide Wagga Wagga City Library collection management services

Manager Community Services

• Provide and maintain a relevant and accessible collection including print, audiovisual and electronic formats • Expand and enhance collections based on community identified need • Provide specialist collections such as: e-Library, Local Studies, Wagga Wagga history collection, and English as a Second Language collections • Provide access to external collections – Inter Library Loans, Inter Branch Loans and multicultural language collections • Accession, process, repair and discard collection items

Number of library collection item loans including hardcopy and electronic

4.4.9 Develop and deliver annual touring museum exhibition schedule at the Museum of the Riverina

Manager Community Services

• Research and acquire national and other touring exhibitions • Undertake scheduling of exhibitions • Perform venue preparation including installation and de-install of exhibitions • Marketing and promotion of exhibitions • Organise logistics and storage of exhibition crates and touring hardware • Maintain museum venue standards to host touring exhibitions

85% visitor satisfaction

4.4.10 Store, catalogue and care for the Museum of the Riverina collection

Manager Community Services

• Maintain current collection • Accession new items to the collection • Identify items for conservation work • Conduct ongoing research on collection items • Undertake preventative conservation and preservation works • Inspection of collections • Maintenance of collection and storage facilities • Undertake regular audit of collection for de-accessioning

Objects from collection uploaded to the museum website

Number of multicultural community languages provided to reflect the City’s demographic profile Percentage of customer purchase requests approved

Documents and images from collection scanned to backup database Conduct inspections on museum collection objects

community place + identity 4.4.11 Provide regional outreach services and partnerships

Manager Community Services

• Deliver services and training to community volunteer museums in the Riverina • Research and coordinate strategic museum projects • Deliver the four year regional museum project with the National Museum, British Museum and Australia National University

Provide outreach services to 10 volunteer Museums of the Riverina

4.4.12 Provide retail services at the Museum of the Riverina

Manager Community Services

• Manage the sale of a collection of local history books • Manage sales of exhibition merchandise • Manage the sale of other merchandise

Achieve sales revenue target

4.4.13 Provide and facilitate the hire of the Civic Theatre and Amphitheatre

Manager Community Services

• Provide equipment, ticketing, staffing and marketing support for productions • Provide facilities for corporate events and ceremonies

Maintain 25 hires per year

4.4.14 Provide educational and skill building workshops

Manager Community Services

• Schedule show workshops for the community • Provide and resource additional educational workshops • Support local development through additional skill building workshops • Conduct school visits and workshops

85% customer satisfaction with workshops

4.4.15 Provide additional targeted programing through the Civic Theatre

Manager Community Services

• Develop and produce the comedy festival • Deliver school holiday programming in villages • Collaborate with the Australian Army Band Kapooka to provide Music at Midday

85% customer satisfaction with Hall-a-DayAdventures programming

4.4.16 Deliver annual subscription season, children season and senior season through the Civic Theatre

Manager Community Services

• Research and purchase productions • Develop scheduling for each season • Develop a marketing and promotional plan for each production • Deliver productions • Undertake evaluation of productions

Maintain 50% capacity across season productions

4.4.17 Produce and deliver a community production

Manager Community Services

• Engage external stakeholders • Engage community members including school students • Provide training and resources • Provide facilities and promote the production • Undertake evaluation of the production

85% internal satisfaction with the community production

Maintain 50% participation at Music at Midday programming

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

NEW CAPITAL PROJECTS AND PROGRAMS 17729 Civic Theatre auditorium & foyer refurbishment

Manager Community Services

19503 Upgrade of backstage equipment - Civic Theatre

Manager Community Services

19504 Acquire pieces for the Australian Print Collection

Manager Community Services

19505 Acquire pieces for the National Art Glass Collection

Manager Community Services

We have opportunities to connect with others 4.5 Activate community spaces to promote connectedness MEASURED OPERATIONAL ACTIVITIES 4.5.1 Manage community hub facilities

Manager Community Services

• Assist with programming • Facilitation of community centre usage • Consultation with user groups

Develop maximisation and efficiency strategy

4.5.2 Perform accessibility audit and consultation

Manager Community Services

• Consult with community members in reviewing barriers to access in Baylis and Fitzmaurice Streets • Undertake audit of identified barriers • Prepare report • Prepare scope of work • Present report and scope of work to Council

Complete audit

4.5.3 Review accessible parking places to increase accessibility for permit holders

Manager Project Operations

• Conduct audit on accessible parking spaces currently available • Ensure spaces adequately reflect permit holder numbers • Submit report to the Traffic Committee • Submit recommendations to increase spaces to Council for approval • Install new spaces where required

Complete audit

Complete report and present to Council

Submit report to Council for approval Complete installation of spaces

NEW CAPITAL PROJECTS AND PROGRAMS 17996 Lake Albert Hall accessible ramp

Manager Operations

community place + identity 4.6 Provide programs and activities to bring us together MEASURED OPERATIONAL ACTIVITIES 4.6.1 Promote inclusion through ongoing promotional activities

Manager Community Services

• Promote celebratory days and weeks that celebrate ability and diversity • Distribute What’s On Guide to services that support people with a disability or mental health issue

Publicise inclusive events through social media databases Number of service providers receiving information

4.6.2 Provide community engagement and public programs through the Wagga Wagga City Library

Manager Community Services

• Provide public programs that inform, entertain and engage with our community • Plan and deliver regular programs • Plan and deliver outreach programs • Develop and facilitate partnered programs • Plan and contribute to festivals, specialist weeks, and community interest activities and events • Market and promote library programs and services • Host travelling exhibitions • Co-ordinate community displays and curate in-house displays

Number of diverse children, youth and adults programs delivered in-house and through outreach

4.6.3 Plan and present annual Museum of the Riverina education and public programs schedule

Manager Community Services

• Develop and deliver events to support celebratory days, weeks and festivals • Provide educational experiences and programs • Provide public programs associated with exhibitions • Present public lectures, presentations and guided museum tours • Marketing and promotion of museum service

85% customer satisfaction with public programs

4.6.4 Support and implement cultural programming and events

Manager Community Services

• Provide support toward the staging of events and ceremonies, launches and community partnership events • Provide support and implement cultural programing, festivals and workshops as well as mentoring opportunities • Support the community to make grant applications

Maintain the amount of workshop programs

4.6.5 Deliver community capacity building programs and projects

Manager Community Services

• Plan and deliver celebratory days and weeks • Plan and deliver festivals and events • Plan and deliver rural village play groups • Coordinate and administer the Annual Grants program • Plan and deliver programs that promote and value Aboriginal culture and heritage

85% satisfaction with Seniors Festival

Number of partnership activities delivered Number of participants attending public programs 85% customer satisfaction with library programs and services No of displays and exhibitions

85% satisfaction with Youth Week 85% satisfaction with Fusion Multicultural Festival

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

the environment

Plan for the growth of the city 5.1 Ensure sustainable urban development MEASURED OPERATIONAL ACTIVITIES 5.1.1 Develop the Development Control Plan

Manager City Strategy

• Undertake review of master plans • Develop structure plans for identified areas • Implement recommendations from adopted Council strategies

Report to Ordinary Meeting of Council

5.1.2 Update and maintain the Local Environmental Plan

Manager City Strategy

• Asses Planning Proposal applications • Review and maintain the Local Environmental Plan • Prepare strategies to guide and update amendments • Implement recommendations from adopted Council strategies

Proposal submitted to NSW Department of Planning

5.1.3 Manage development compliance

Manager, Environment and City Compliance

• Respond and action customer requests for developmental compliance • Undertake inspections • Undertake investigations, evidence gathering and surveillance • Issue show cause letters, notices, orders and penalty notices • Prepare documentation and attend court appearances • Monitor and report on developmental compliance breaches

Respond to compliance requests within three business days

5.1.4 Process drainage diagrams applications

Manager City Development

• Manage booking of inspections • Research records • Register diagrams issued to applicants • Undertake plumbing inspections • Provide administrative support

Process applications within three business days if all inspections completed.

5.1.5 Process Section 68 applications (private)

Manager City Development

• Manage booking of inspections • Process applications • Complete inspection reports • Perform on site plumbing inspections • Provide administrative support

85% of ( private) Section 68 applications processed within seven days

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

5.1.6 Assess and determine residential and commercial applications

Manager City Development

• Process and manage applications • Manage the processing and record keeping of associated documentation • Perform site visits • Manage the booking of inspections • Undertake site inspections • Monitor conditions of consent • Record information at sites • Attend meetings (preliminary, applicant, objectors, consultants ) • Calculate key contributions • Collate the referral and submissions • Assessment of applications against the legislation • Prepare assessment reports • Prepare conditions of consent • Report to Council or Planning Panel • Prepare and issue final paperwork • Process annual Fire Safety Certificates • Undertake swimming pool inspections and manage certificates

75 % of Development applications determined within 40 days of receipt

5.1.7 Assess and issue Subdivision Certificates

Manager Project Operations

• Assess applications against conditions, checklists and legislation • Process and manage subdivisions to create lots • Process and manage boundary adjustments • Process and manage the creation and extinguishment of easements • Process referrals for review • Stamp and sign plans

Subdivision Certificate applications are determined within 10 business days

5.1.8 Assess, issue and provide inspections for Subdivision Construction Certificates

Manager Project Operations

• Assess applications against conditions, checklists and legislation • Assess applications against engineering guidelines • Process referrals for review • Undertake inspections

Subdivision Construction Certificate applications are determined within 10 business days

5.1.9 Assess, issue and provide inspections for Section 68 applications (public)

Manager Project Operations

• Assess applications against conditions, checklists and legislation • Assess against engineering guidelines • Referrals for review • Manage and maintain bond payments, refunds and bonds register • Manage and maintain approved contractor list • Undertake Inspections

Assess and determine Section 68 (public) sewerage and drainage applications within seven business days

Construction Certificates (CC) applications determined within 40 days of approval of Development Application Complying Development applications processed in 10 days

the environment

5.1.10 Provide engineering advice and support for subdivisions and development

Manager Project Operations

• Provide internal and external engineering advice • Assess applications against the Development Control Plan and provide engineering conditions • Provide flood information to internal and external customers • Provide contributions advice and CPI adjustments • Mentor and support cadet engineers • Undertake annual process reviews • Investigate and action or refer sewer and stormwater requests • Respond to residential and rural driveway requests • Undertake inspections • Undertake yearly awning mail out

Internal Development applications referrals complete within seven days

UNMEASURED OPERATIONAL ACTIVITIES 5.1.11 Manage pressure sewer connections

Manager Operations

• Administer the process for connection to pressure sewer • Undertake inspections • Liaise with stakeholders regarding applications • Provide advice for conditioning of development applications 5.1.12 Provide building, planning and plumbing advice to stakeholders

Manager City Development

• Provide building and planning and plumbing advice • Undertake rostered counter duty • Provide heritage advice • Prepare and distribute monthly newsletter • Respond to planning enquiry letters • Respond to customer requests • Manage stormwater requests • Manage stormwater compliance • Issue annual fire safety letters and handle customer enquiries • Condition applications

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

5.1.13 Planning and construction of sewer and stormwater systems

Manager Operations

• Deliver capital works infrastructure • Assess performance of sewer and stormwater systems and drainage • Undertake Developer Services Plan works • Contract works for treatment and construction works • Undertake stormwater asset management • Undertake sewer system asset management • Manage prioritisation of sewage and stormwater works and requests • Perform design works • Flood management plans 5.1.14 Provide engineering design, drafting and survey support

Manager Project Operations

• Deliver engineering designs for roads, drainage, sewer and traffic • Prepare construction and as constructed drawings for roads, drainage, sewer and traffic • Provide topographical, construction and as constructed information for roads drainage sewer and traffic • Provide technical advice and construction support • Provide internal and external liaison for projects • Engage and manage consultants • Manage design, drafting and survey software and equipment • Provide sketches and or presentations for internal and public forums or meetings • Provide onsite survey support 5.1.15 Linking Sewer Diagrams Project

Manager City Development

• Perform linking of historical diagrams to individual properties

We protect and enhance our natural areas 5.2 Provide healthy natural areas MEASURED OPERATIONAL ACTIVITIES 5.2.1 Ensure compliance with the noxious weeds act

Manager Environment and City Compliance

• Control noxious weeds • Spray road shoulders • Spray shared paths and roundabouts • Conduct rural property inspections • Conduct roadside and Wagga Wagga City Council land inspections • Raise awareness of noxious weeds within the community

Maintain attendance at events and field days

Complete 2500km of road side spraying 200 rural property inspections

the environment

5.2.2 Protect and enhance the natural environment

Manager Environment and City Compliance

• Raise awareness of the local flora and fauna • Manage national tree day activities • Improve connectivity of habitats for threatened species • Provide advice on endangered species • Deliver spot light walks at Wilks Park • Apply for grants to enhance and protect environment • Manage Birramal Conservation Area • Manage the Bomen Axe Quarry

Maintain 1400 plants planted at National Tree Day

5.2.3 Manage and maintain the Marrambidya Wetland

Manager Environment and City Compliance

• Facilitate events and the use of the wetland • Manage and provide wetland tours • Perform regular wetland maintenance

Number of tours conducted

5.2.4 Manage environmental compliance

Manager Environment and City Compliance

• Respond and action customer requests for pollution, dumped rubbish, noise and odour complaints • Undertake inspections • Undertake investigations and evidence gathering and surveillance • Organise laboratory analysis of samples • Issue correspondence, notices, order and penalty notices • Prepare documentation and attend court appearances • Monitor and report environmental compliance breaches

Respond to environmental requests within three business days

5.2.5 Undertake environmental monitoring

Manager Environment and City Compliance

• Ensure compliance with environmental protection licenses • Conduct water quality monitoring and reporting of local waterways • Perform monitoring of urban salinity • Monitor and report on national greenhouse emissions for Wagga Wagga City Council facilities • Deliver online communications updates for water quality for Lake Albert • Prepare and publish annual community reporting on salinity • Undertake water quality monitoring of discharge to sewer from trade waste • Undertake inspections • Undertake monitoring of councils energy and water usage

Environmental Protection Agency licenses complete within 60 days of anniversary date

Increase amount of events that educate on enhancing the natural environment

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

5.2.6 Conduct environmental management

Manager Environment and City Compliance

• Perform monitoring of contaminated sites • Undertake investigations of potentially contaminated sites • Manage reporting to the Environmental Protection Authority • Assessment of development applications for environmental impacts • Provide internal technical advice on environmental legislation and potential impacts

Internal referrals completed within seven days

NEW CAPITAL PROJECTS AND PROGRAMS 15531 Narrung Street Wetlands - Marrambidya Wetland Enhancements

Manager Environment & City Compliance

Create and maintain a functional and attractive built environment 5.3 Look after and maintain community assets MEASURED OPERATIONAL ACTIVITIES 5.3.1 Manage Wagga Wagga City Council asset data

Manager Operations

• Undertake visual and physical condition assessment of assets per schedule • Collect, record and update data • Provide internal liaison and assistance • Investigate and assist with customer requests • Provide categorised asset listings for formulation of works programs monitoring and reporting • Maintain legislative compliance • Assist with build and update and update of asset management plans • Assist with data provision for asset revaluation and attribution of capital expenditure to assets • Assist with data provision for grant funding applications

Undertake 100% of programmed asset condition assessments for footpaths, kerb and gutter

Undertake 100% of programmed asset condition assessments for buildings

the environment

5.3.2 Plan, construct, maintain and manage sealed roads

Manager Operations

• Construct new roads • Perform pothole patching • Undertake minor pavement repairs • Perform asphalt deep lifts • Undertake shoulder grading • Undertake excavation investigations • Undertake sprayed sealing • Perform traffic control and road closures • Action customer requests • Erection of aftercare signage and Traffic Control Plans • Removal of road obstructions • Undertake street sweeping • Perform pavement rehabilitation • Complete culvert replacement • Perform bridge maintenance • Complete bridge replacements • Undertake culvert maintenance • Complete table drains works

Respond to customer requests within five business days

5.3.3 Maintain and manage unsealed roads

Manager Operations

• Complete culvert replacement • Perform bridge maintenance • Complete bridge replacements • Undertake culvert maintenance • Complete table drains works • Undertake general gravel fettling • Complete re sheeting • Perform maintenance grading • Construct and maintain fire trails • Action customer requests

Respond to customer requests within five business days

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

5.3.4 Management of Wagga Wagga City Council quarries

Manager Operations

• Ongoing land owner management • Management of quarry sites • Scheduling of win and crush • Manage haul • Manage licence and extraction fees • Undertake strategic planning for rehabilitation • Review and amend existing Pavement Material Resources Plan • Perform ongoing monitoring and reporting • Contractor management

Maintain 0 reportable incidents

5.3.5 Concrete maintenance and replacements for kerb, gutter and footpath

Manager Operations

• Construction of small slabs and drainage structures • Undertake Pedestrian Access Mobility Plan construction • Minor damage modifications • Construction of hardstand areas • Isolated minor paver replacements • Planning for delivery of capital programs • Action customer requests • Traffic control and road closures • Erection of aftercare signage and Traffic Control Plans • Contractor management • Undertake footpath cleaning

Inspect within three business days of lodgement of customer request

5.3.6 Maintain and manage sewer systems

Manager Operations

• Complete rehabilitation, jetter and camera programs • Undertake replacement of sewer systems • Undertake regular maintenance of pump stations • Undertake preventative maintenance • Complete reactive and emergency maintenance • Respond to customer requests • Implement the Sewer Management Plan • Assist with the formulation of the Sewer Asset Management Plan

Completion of preventative maintenance

85% customer satisfaction with sewer requests

the environment

5.3.7 Maintain and manage stormwater systems

Manager Operations

• Undertake cleaning of stormwater assets • Stormwater inspections • Complete renewal programs • Respond to customer requests • Undertake maintenance of drains and gates • Respond to storm events • Undertake preventative and reactive/emergency works

Completion of preventative maintenance

5.3.8 Implementation of sewer network technology for the operation and maintenance of the network

Manager Operations

• Implement technological system enhancements for preventative and predictive alerts • Ensure the analysis of data dictates the functionality and life cycle of the asset • Eliminate reliance on manual checks

Reduce false alarms to less than 100

85% customer satisfaction with stormwater requests

Maintain standard response times 60minutes - on duty 120minutess - off duty

UNMEASURED OPERATIONAL ACTIVITIES 5.3.9 Asset remediation

Manager Operations

• Provide technical solutions for Civil Infrastructure road pavement issues • Provide advice for road maintenance issues • Co-ordinate geotechnical investigations • Assist with relevant tender assessment • Review third party designs -predominately road pavement designs • Provide technical advice to Wagga Wagga City Council sectors • Coordinate traffic counts as required 5.3.10 Identify stormwater infrastructure for replacement, remediation and maintenance

Manager Operations

• Review of customer requests • Analysis of records • Liaise on detailed inspections • Prepare concepts and briefs for major replacements and remediation 5.3.11 Sewer, stormwater and trade waste administration

Manager Operations

• Maintain sewer choke data base • Invoice and order management • Data capture and reporting

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

5.3.12 Cemetery presentation and maintenance of lawn, monumental and rural cemeteries

Manager Operations

• Pruning and weeding • Chemical and fertilizer application • Tree planting and maintenance • Garden maintenance and planting • Mowing and edging • Irrigation maintenance and replacement NEW CAPITAL PROJECTS AND PROGRAMS 50199 Sewer - Pump Station - SPS22 Elizabeth Avenue, Forest Hill - New Assets

Manager Operations

50250 Sewer - Pump Station - SPS23 Ashmont - New Assets

Manager Operations

50256 Sewer - Pump Station - SPS30 Bomen - New Assets

Manager Operations

50266 Sewer Treatment Works - Forest Hill Plant - New Assets

Manager Operations

50223 Sewer - Pump Station - SPS01 + SPS02 Sewer Rising Main Network Diversion

Manager Operations

16497 Wollundry Lagoon Levee Bank and Pump Out from theatre

Manager Operations

17866 Upgrade Main City (1 in 100) + North Wagga (1 in 20) Levee Systems

Manager Project Operations

16529 Capital renewal - reseal program

Manager Operations

30044 Conduct Urban Asphalt Program

Manager Operations

16532 Pavement Rehabilitation Program

Manager Operations

39868 Replace kerb and gutter

Manager Operations

24218 Gravel resheets

Manager Operations

15230 Renew and replace culverts

Manager Operations

32514 New footpaths

Manager Operations

51390 Eliminate Sewer Joint Connections

Manager Operations

52055 Implement renewal program for Gravity Sewer

Manager Operations

50018 Implement Sewer Mains Rehabilitation Program

Manager Operations

50024 Replacement and Renewal of Sewer Plant

Manager Operations

15226 Upgrade air-conditioning - Civic Centre

Manager Operations

17737 Civic Building Energy Efficiency Project - Civic Building Solar Panels

Manager Operations

17646 Civic Centre southern lift control upgrade

Manager Operations

17997 Electrical motors for the roller doors at the depot workshop

Workshop Facility Manager

15197 Renew Community Amenities - Bolton Park

Manager Operations

the environment

5.4 Create an attractive city MEASURED OPERATIONAL ACTIVITIES 5.4.1 Street tree establishment, removal and maintenance

Manager Operations

• Undertake street tree planting • Undertake developer street tree planting • Tree pruning and maintenance • Complete street tree assessment • Complete tree removals • Stump grinding • Wood chipping • Action customer requests • Contractor management

550 new trees planted annually

5.4.2 Baylis and Fitzmaurice Street tree management and replacement

Manager Operations

• Undertake tree study to determine appropriate species for planting • Determine rollout schedule for replacement • Stakeholder management and engagement • Complete tree planting

Completion of tree study and rollout schedule

5.4.3 City and village open space maintenance and presentation for parks, reserves, gardens and roundabouts

Manager Operations

• Undertake pruning and weeding • Chemical and fertiliser application • Planting and maintenance of trees and shrubs • Irrigation maintenance • Assist in site event preparation • Undertake mowing on parks and reserves every six weeks -weather dependant • Undertake whipper snipping • Implement traffic control measures where required

85% customer satisfaction with mowing

UNMEASURED OPERATIONAL ACTIVITIES 5.4.4 City horticulture maintenance and presentation

Manager Operations

• Undertake pruning and weeding • Chemical/fertilizer application • Tree planting and maintenance • Raking and path maintenance • Irrigation maintenance • Whipper snipping/mowing • Event preparation

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

5.5 Improve the facilities of our spaces and places MEASURED OPERATIONAL ACTIVITIES 5.5.1 Promote improvements in accessibility

Marketing and Communications Coordinator

• Publish articles that promote Wagga Wagga City Council’s achievements in improving accessibility online and in Council News

Number of articles published

5.5.2 Provide online access to accessible facility locations

Manager Information and Customer Service

• Update online mapping to show locations of accessible facilities

Online interactive maps are available on Councils website

5.6 Educate the community in sustainability MEASURED OPERATIONAL ACTIVITIES 5.6.1 Provide expert knowledge on biodiversity and biosecurity

Manager Environment and City Compliance

• Provide input into strategic planning processes • Provide advice on Development Application conditioning • Provide advice for Development Control Plan amendments • Provide operational advice internally • Respond to customer requests and enquiries • Provide stakeholders with advice and local knowledge • Input on state and federal legislation

Respond to 90% of customer requests identified as biosecurity or biodiversity within five business days

5.6.2 Provide environmental education

Manager Environment and City Compliance

• Plan and deliver environmental workshops • Plan and deliver environmental events including Clean Up Australia Day and tree planting days • Promote environmental sustainability • Plan and deliver environmental projects • Plan and deliver waste education and campaigns • Coordination of G-Team initiatives • Prepare and deliver environmental communications including monthly e- newsletter, regular social media updates and website content

Increase Bill the sustainability truck visits by 20%

development

85% customer satisfaction with workshops

the environment

5.7 Be proactive with waste management MEASURED OPERATIONAL ACTIVITIES 5.7.1 Manage waste management operations

Manager Commercial Development

• Accept and manage waste at city and rural facilities • Operate transfer stations • Build cells • Compact and maintain existing rubbish cells • Manage leachate systems • Undertake facility maintenance • Monitoring and reporting for the Environmental Protection Agency • Manage recycling of waste • Operate weighbridge • Run recycling shop at Gregadoo Waste Management Centre • Undertake road maintenance for entrance to Gregadoo Waste Management Centre

Capacity does not exceed 100,000 tonnes

5.7.2 Delivery of communications and education for the introduction of food organics collection

Manager Environment and City Compliance

• Preparation of campaign materials • Engage with the community through campaign delivery • Conduct community surveys and evaluate waste collection data • Reporting

Less than 10% contamination rate in red bin

5.7.3 Manage Trade Waste

Manager Operations

• Process and assess trade waste to sewer applications • Undertake inspections onsite for current and proposed liquid trade waste discharges • Liaise with stakeholders regarding applications • Provide advice for conditioning of development applications • Provide reports on compliance • Provide sewer flow meter readings

90% of all applications to be processed within two business days

Less than 8% contamination in yellow ben Less than 5% contamination in green bin

Complete 100% of programmed annual liquid trade waste inspections

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

UNMEASURED OPERATIONAL ACTIVITIES 5.7.4 Provide kerbside waste administration

Manager Commercial Development

• Manage administration of the kerbside waste contract • Provide customer service, handle enquiries and respond to complaints • Process and manage bin requests • Coordinate waste service changes • Maintain collection resources i.e. maps and calendars • Implement regional waste strategies and projects • Undertake invoice and order management • Coordinate audits • Reporting 5.7.5 Provide general waste administration support

Manager Commercial Development

• Provide customer liaison and handle enquiries • Advertise and process charity waste subsidy applications • Prepare advertising materials for events • Manage online communications • Assist with weighbridge operation on Free Tip Days • Assist with and complete reporting • Coordination of waste events • Administer Householder Asbestos Disposal Scheme and maintain records • Coordinate responses to customer requests for information regarding the Loose fill asbestos insulation scheme NEW CAPITAL PROJECTS AND PROGRAMS 70079 GWMC - Purchase of Large Cardboard Compactor

Solid Waste Facility Manager

70090 GWMC - Additional Leachate Pond

Solid Waste Facility Manager

5.8 Minimise our impact on the environment MEASURED OPERATIONAL ACTIVITIES 5.8.1 Provide advice and support on tree management

Manager Operations

• Utilise and maintain the Wagga Wagga City Council Street Tree Audit • Undertake inspections • Provide internal advice and information to internal staff as required • Tree Preservation Order assessments • Undertake conditioning of development applications

Assess and provide advice on Tree Preservation Order applications within 20 business days

appendix

Delivery Program - 4 Year Budget This table displays Councilâ&#x20AC;&#x2122;s net budget position for the next four years. Please see the following pages for more details on the budgeted Capital Works Program and detailed 2017/18 Operational Budget. Revenue and Expenses

BUDGET 2017/18

BUDGET 2018/19

BUDGET 2019/20

BUDGET 2020/21

(61,594,518)

(63,549,361)

(65,580,046)

(67,690,089)

Revenue from continuing operations Rates & Annual Charges Special Rate Variation

(1,495,484)

(1,531,293)

(1,567,996)

(1,605,615)

User Charges & Fees

(25,947,798)

(27,193,118)

(28,382,024)

(29,632,855)

(3,154,163)

(3,547,537)

(4,090,189)

(4,575,550)

Interest & Investment Revenue Other Revenues Grants & Contributions provided for Operating Purposes Grants & Contributions provided for Capital Purposes

(2,984,954)

(3,051,550)

(3,106,855)

(3,177,714)

(13,910,429)

(13,727,432)

(13,931,483)

(14,191,429)

(13,704,984)

(11,356,285)

(10,771,077)

(11,024,043)

(122,792,330)

(123,956,576)

(127,429,670)

(131,897,296)

42,591,754

44,062,952

45,638,415

47,451,141

3,591,092

3,842,095

3,992,143

3,746,195

Materials & Contracts

30,138,577

29,751,202

29,979,922

30,397,381

Depreciation & Amortisation

34,477,729

36,364,189

38,373,584

40,472,317

8,825,285

9,235,603

9,674,301

10,439,461

Revenue From Continuing Operations Expenses from continuing operations Employee Benefits & On-Costs Borrowing Costs

Other Expenses Expenses from continuing operations

119,624,437

123,256,041

127,658,364

132,506,494

Net Operating (Profit)/Loss

(3,167,893)

(700,535)

228,694

609,198

Net Operating Result before Grants and Contributions provided for Capital Purposes

10,537,091

10,655,750

10,999,771

11,633,241

Capital Expenditure - Renewals

24,002,536

21,813,807

19,797,987

22,322,945

Capital Expenditure - New Projects

17,530,887

8,459,557

2,407,532

2,788,701

Capital Expenditure - Project Concepts

11,800,337

16,666,525

8,856,711

4,489,054

Capital and Reserve Movements

Loan Repayments

2,474,343

3,231,506

3,793,743

4,018,531

New Loan Borrowings

(7,215,980)

(6,762,097)

Proceeds from Sale of intangible & tangible Assets

(4,678,401)

(1,354,100)

(792,182)

(835,808)

Net Movements to/(from) Reserves

(6,268,101)

(4,990,474)

4,081,100

7,079,695

Total Capital and Reserve Movements

37,645,621

37,064,724

38,144,890

39,863,119

Net Result after Depreciation

34,477,728

36,364,189

38,373,585

40,472,317

Add back Depreciation Expense (non-cash)

34,477,729

36,364,189

38,373,584

40,472,317

(0)

Cash Budget (Surplus)/Deficit 76

Delivery Program New Projects â&#x20AC;&#x201C; Capital Works This table displays new projects and capital work items to be undertaken in the next 4 years. This table also identifies the funding source the funding source for the projects including General Purpose Revenue (GPR), Developer Service Plan (DSP) and Developer Contributions (S94). Project Description

Funding Source

2017/18

2018/19

Northern Wagga (Estella/Boorooma) Suburban Playground

S94*

Estella Sportsground Land Acquisition & Development (Acquisition 17/18 - OS22, Development 18/19 - OS4)

S94*

1,500,000

Land Adjacent Estella Sportsground Acquisition (OS28)

S94*

1,500,000

Estella - Neighbourhood Open Space Works

S94*

31,816

Upgrade Jubilee Park Clubhouse Ground Level Changeroom - S94 Plan - Lloyd Community Centre C2

S94*

Jubilee Park - Replace existing synthetic surfaces at the Jubilee Park Hockey Complex

Hockey Association Contribution $200,000 + Infrastructure Reserve $200,000 + Borrowings $225,000

Construction of Ashmont Neighbourhood Park OS7 - (Kokoda Park + Graham Park)

S94A*

Replace Softfall - Botanic Gardens Adventure Playground

GPR

Riverside - Continuation of Shared Path Network

GPR $52K + Pedestrian River Crossing Reserve $48K

Exhibition Centre - Kooringal Road Exit

Borrowings (GPR - Future Years Loan Repayments)

Narrung Street Wetlands - Marrambidya Wetland Enhancements

Contribution

30,000

Connecting - Exhibition Centre & Bolton Pk

Public Art Reserve

79,200

Disability Inclusion Access Plan Implementation - Art Gallery and Museum Access Upgrades

S94* Civic Building Recoupment

37,800

Civic Theatre Auditorium & Foyer Refurbishment

S94* Civic Theatre Recoupment $642K + Grant Funding $45K

Wagga Wagga Lawn Cemetery & Crematorium Furnace Reline

Cemetery Capital Reserve

Sewer - Pump Station - SPS03 Simmons Street - New Assets

Sewer Reserve

Sewer - Pump Station - SPS06 Shaw Street - Renewals

Sewer Reserve

Sewer - Pump Station - SPS09 Cartwrights Hill - Renewals

Sewer Reserve

Sewer - Pump Station - SPS17 Cleardale - Renewals

Sewer Reserve

2019/20

2020/21

150,000 1,100,000

200,000

100,000 625,000

100,000 84,840 100,000 1,775,157

687,317 100,000 420,000 280,000 250,000 300,000

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

Project Description

Funding Source

Sewer - Pump Station - SPS22 Elizabeth Avenue, Forest Hill - New Assets

Sewer Reserve

1,032,585

Sewer - Pump Station - SPS23 Ashmont - New Assets

Sewer Reserve

100,000

Sewer - Pump Station - SPS30 Bomen - New Assets

Sewer Reserve

1,816,072

Sewer - Pump Station - SPS41 Glenfield East - New Assets

Sewer Reserve

Sewer Treatment Works - Forest Hill Plant - New Assets

Sewer Reserve

Sewer - Pump Station - SPS 08 Boorooma - Increase Pump Capacity

Sewer Reserve

76,689

Sewer - Pump Station - SPS 08 Boorooma - Emergency/Wet Weather Detention STG

Sewer Reserve

254,414

Sewer - Pump Station - SPS01 + SPS02 Sewer Rising Main Network Diversion

Sewer Reserve

Sewer - Ashmont SPS, Rising Main & Gravity Main Upgrade

Sewer Reserve

Wollundry Lagoon Levee Bank and Pump Out from theatre

S94* Civic Building Recoupment

200,000

Upgrade Airconditioning - Civic Centre

S94* Civic Building Recoupment

500,000

Civic Building Energy Efficiency Project - Civic Building Solar Panels

Sustainable Energy Reserve

125,000

Buildings - Civic Theatre - Air-Conditioning Upgrade

Civic Theatre Operating Reserve

Civic Centre Southern Lift Control Upgrade

GPR

102,000

Accessible Adult Changeroom Stage 1

GPR

171,993

Accessible Adult Changeroom Stage 2

GPR

Lake Albert Hall Accessible Ramp

GPR $13,610 + Grant $13,610

Riverina Intermodal Freight & Logistics Hub

2017/18 - Borrowings $2.92M (GPR + S94A $500K - Future Years Loan Repayments) + Sale of Land $3.42M

6,331,730

Eunony Bridge Replacement

Grant + GPR

2,330,493

Upgrade Main City (1 in 100) + North Wagga (1 in 20) Levee Systems

Special Rate Variation (SRV) $6.22M + Grant $12.73M

4,418,675

GWMC - Purchase of Large Cardboard Compactor

Solid Waste Reserve

250,000

GWMC - Additional Leachate Pond

Solid Waste Reserve

1,500,000

GWMC - Progressive Site Rehabilitation

Solid Waste Reserve

LMC - Layback Kerb to Cattle Load in

LMC Reserve

16,995

LMC - Landscaping

LMC Reserve

70,000

2017/18

2018/19

2019/20

1,237,543

822,870

2020/21

1,810,893 100,000

1,118,677

801,984 654,671 500,000

250,000

303,000

191,891 27,220

4,639,609

230,000

4,871,590

5,115,169

Project Description

Funding Source

2017/18

2018/19

2019/20

2020/21

LMC install new fan draft for receivals

LMC Reserve

45,320

LMC CCTV & security (partial)

LMC Reserve

33,990

Airport - Redevelop terminal - Internal Baggage Claim and Retail Section

Borrowings (Airport Reserve - Future Years Loan Repayments)

2,000,000

Airport Acquisition

Borrowings (Airport Reserve - Future Years Loan Repayments)

1,300,000

Airport - Reseal roads/line marking

Airport Reserve

100,000

Airport - Taxiway C shoulders

Airport Reserve

55,000

Airport - Bays 1-3 concrete pads

Airport Reserve

45,000

Airport - Car park reseal (southern section)

Airport Reserve

100,000

Airport - Bay 6 reconstruct

Borrowings (Airport Reserve - Future Years Loan Repayments)

450,000

Electrical motors for the roller doors at the Depot workshop

GPR

Oasis Pool Joint Replacement

Oasis Building Renewal Reserve

Oasis - Diving Board Replacements

Oasis Building Renewal Reserve

Oasis - Chemical Controller Equipment (All Pools)

Oasis Plant Reserve

130,000

Oasis - Circulation pumps (All Pools)

Oasis Plant Reserve

145,000

Oasis - Chlorine & Acid pumps (All Pools)

Oasis Plant Reserve

60,000

Oasis - Pool Heating Systems (All Pools)

Oasis Plant Reserve

Oasis - 25m Pool Dive Starting Blocks

Oasis Building Renewal Reserve

35,000 111,100 30,300

200,000 17,853

* Timing of project is subject to receipt of sufficient Section 94, Section 94A and DSP funds

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

Delivery Program Recurrent â&#x20AC;&#x201C; Capital Works This table displays the recurrent projects and programs scheduled for the next for years. This table also identifies the funding source for the projects including General Purpose Revenue (GPR), Developer Service Plan (DSP) and Developer Contributions (S94). Project Description

Funding Source

2017/18

2018/19

2019/20

2020/21

Implement Sportsgrounds Lighting Program - Anderson Oval (Mt Austin)

GPR $180,000 + Contributions $144,500

Implement Sportsgrounds Lighting Program - Frenchs Field (Mt Austin)

GPR $180,000 + Contributions $122,500

Implement Sportsgrounds Lighting Program - Harris Park (Mt Austin)

GPR $180,000 + Contributions $282,000

462,000

Implement Sportsgrounds Lighting Program - McPherson Oval (Nth Wagga)

GPR $180,000 + Contributions $177,000

357,000

Renew Recreational Assets

GPR

21,632

22,497

23,397

24,333

Renew Parks Facilities

GPR

117,820

122,533

127,434

132,532

Renew Playground Equipment

GPR

140,000

325,000

100,000

160,000

Renew Recreational Facilities

S94A $9,653 + GPR balance

Replace Plant and Equipment

Plant Replacement Reserve $3,922,950 + Sale of Plant $1,262,650 (amounts vary each fin yr)

Corporate Hardware Purchases

324,500 302,500

138,830

144,383

150,158

156,164

5,185,600

3,412,300

2,591,600

3,837,000

GPR

505,000

695,000

433,000

645,000

Upgrade of Backstage Equipment - Civic Theatre

GPR

10,816

11,249

11,699

12,167

Acquire pieces for the Australian Print Collection

GPR

8,571

8,874

9,189

9,517

Acquire pieces for the National Art Glass Collection

GPR

3,928

22,185

22,973

23,791

Upgrade Existing Bus Shelters

GPR

20,000

Implement Street Lighting Improvements Program - Roads and Traffic Facilities (as per schedule)

GPR

50,000

Capital renewal - reseal program

GPR + Regional Roads Block Grant $295,873 (incrementing 3% each yr)

1,589,229

1,656,715

1,729,233

1,807,233

Conduct Urban Asphalt Program

GPR

754,971

786,313

818,440

851,852

Pavement Rehabilitation Program

2017/18 - R2R Grant $2,465,958 + Regional Roads Block Grant $609,499, 2018/19 onwards - R2R Grant $841,526 (incrementing 3% each year) + Regional Roads Block Grant $627,784 (incrementing 3% each year) + GPR Balance

3,075,457

3,181,543

3,326,060

3,481,553

Replace Kerb and Gutter

GPR

436,705

455,215

474,038

493,614

20,000

Gravel Resheets

GPR

1,482,383

1,548,264

1,614,079

1,682,525

Renew and Replace Culverts

GPR

527,914

551,650

575,261

599,816

New Footpaths

GPR $100K + Borrowings $1M

Eliminate Sewer Joint Connections

Sewer Reserve

50,000

50,750

51,511

52,284

Implement renewal program for Gravity Sewer

Sewer Reserve

133,900

137,917

142,055

146,316

Implement Sewer Mains Rehabilitation Program

Sewer Reserve

1,200,000

1,236,000

1,273,080

1,311,272

Replacement and Renewal of Sewer Plant

Sewer Reserve

50,750

51,511

52,284

53,068

Renew Community Amenities - Bolton Park

GPR

Renew Community Amenities - Anderson Oval

GPR

Renew Community Amenities - Frenchs Fields

GPR

Renew Community Amenities - Kessler Park

GPR

1,100,000

202,590 214,928 208,668 221,375 * Timing of project is subject to receipt of sufficient Section 94, Section 94A and DSP funds

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

Delivery Program Concepts – Capital Works The principles established to determine the treatment and categorisation of capital works projects into the concepts list includes: any projects that are pending development; projects that require further investigations; projects that have not been commenced; or projects where joint funding has not yet been confirmed. Project Description

Funding Source

Riverside - Continuation of Shared Path Network

GPR

100,000

Public Art Projects - TBA

Public Art Reserve

100,000

Boorooma Street Slip Lane into Boorooma West

S94*

297,000

Glenfield Road/Pearson St - Red Hill Rd to Dobney Ave Widening to 4 lanes (Full length-3 km)

S94*

100,000

Bakers Lane Widening + Intersection Upgrades Sturt Hwy & Inglewood Rd)

S94*

50,000

Bourke Street and Bourkelands Drive Intersection Upgrade

S94*

107,252

Kooringal Road - Works to improve traffic flow (RT30)

S94*

100,000

Harris Road/Pine Gully Road - Dual Lane Roundabout

S94*

1,211,564

Old Narrandera Road - Second Carriageway for 600m

S94A* $100,000 + S94* $737,428

100,000

637,428

Old Narrandera Road/Olympic Highway Roundabout

S94A* $100,000 + S94* $577,886

100,000

577,886

Pine Gully Road - Bike Track

S94*

30,000

96,510

Pine Gully Road - Second Carriageway for 1.2km

S94A* $100,000 + S94* $1,840,965

100,000

Pine Gully Road/Old Narrandera Road - Intersection Upgrade

S94*

100,000

Red Hill Rd – Widen to 4 lanes Plumpton Rd to Glenfield Plus widening at Dalman & Yentoo 2.7km

S94*

100,000

Red Hill Road and Hudson Drive – Intersection improvements

S94*

16,088

91,164

Supplementary Regional Roads Block Grant - project TBA

Block Grant -Supp

199,000

Regional Roads Repair Block Grant - project TBA

Repair Block Grant

400,000

Implement Pedestrian Access and Mobility Program (PAMP)

Grant $42,000 + GPR $42,000

84,000

Implement Cycleways

Grant $30,000 + GPR $30,000

60,000

Renew Sewage Treatment Works - Tarcutta

Sewer Reserve

100,000

Sewer - Pump Station - SPS15 Hammond Avenue - New Assets

Sewer Reserve

401,016

Sewer - Pump Station - SPS01 Sheppard Street - Renewals

Sewer Reserve

2017/18

2018/19

2019/20

2020/21

100,000

1,294,272 341,945

977,439 144,790

350,000

Sewer - Pump Station - SPS21 Smith Street Forest Hill - Renewals

Sewer Reserve

300,000

Sewer - Pump Station - SPS26 Kyeamba - Renewals

Sewer Reserve

180,000

Sewer - Pump Station - SPS27 Tarcoola - Renewals

Sewer Reserve

170,000

Sewer - Gravity Network Extension - New Assets

Sewer Reserve

Civic Building Energy Efficiency Project - Library Lights

S94* Civic Building Recoupment

29,200

Civic Building Energy Efficiency Project - Historic Council Chambers Lights

S94* Civic Building Recoupment

88,809

Civic Building Energy Efficiency Project - Art Gallery & Glass Gallery Lights

S94* Civic Building Recoupment

399,278

Bolton Park Accessible Toilet

GPR

136,209

Bolton Park Stadium Upgrade

Borrowings $4,211,940 + S94* $68,657 + Royal Lifesaving NSW Contribution $300,000

GWMC - Construction of a new Waste Cell (Design + Construction)

Solid Waste Reserve

GWMC - Constuct RRC

Solid Waste Reserve

GWMC - Weighbridge Relocation

Solid Waste Reserve

GWMC Solar Panels

Solid Waste Reserve

30,000

GWMC Gas Flare Extension - Mini Station

Solid Waste Reserve

40,000

GWMC Hook Truck & Bins

Solid Waste Reserve

400,000

GWMC Organic Processing Plant

Solid Waste Reserve

3,000,000

GWMC Asphalting

Solid Waste Reserve

125,000

GWMC Office Space

Solid Waste Reserve

50,000

GWMC Renewal of the Rural Transfer

Solid Waste Reserve

200,000

GWMC Leachate Solar Evaporator

Solid Waste Reserve

30,000

Airport - Implementation of the Masterplan

Airport Reserve

Oasis Initiatives from the Energy Audit Review

Oasis Plant Reserve

200,000

Oasis Splash Pad water feature

S94* - Oasis Recoupment

680,000

Oasis Water Slide

S94* - Oasis Recoupment

850,000

100,000

797,803

4,580,597 150,000

4,242,000

1,785,920 500,000

200,000

500,000

300,000

* Timing of project is subject to receipt of sufficient Section 94, Section 94A and DSP funds

WAGGA WAGGA CITY COUNCIL COMBINED DELIVERY PROGRAM + OPERATIONAL PLAN

questions? comments? contact us. Wagga Wagga City Council PO Box 20 Cnr Baylis & Morrow Sts Wagga Wagga NSW Ph: 1300 292 442 Fax: (02) 6926 9199 Email: council@wagga.nsw.gov.au

Wagga Wagga City Council Combined Delivery Program and Operational Plan 2017/2018

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