Delivery Program and Operational Plan 2014/2015

combined

DELIVERY PROGRAM & operational plan 2014/2015

1

Combined Delivery Program & Operational Plan

about this plan.

what is this

document all about?

What is a Delivery Program?

The Delivery Program is Council’s commitment towards actioning the goals outlined in the Community Strategic Plan (Ruby & Oliver) after considering available resources.

The Delivery program is a four year plan aligned to the term of the elected Council.

What is an Operational Plan?

The Operational Plan is a supporting document to the Delivery Program outlining projects and services to be delivered to achieve the commitments of the Delivery Program. The Operational Plan is a one year plan.

Both the Delivery Program and Operational Plan items consider social, environmental, economic and civic leadership outcomes as well as apply the principles of access and equity and social justices.

2

Combined Delivery Program & Operational Plan

contents.

contents.

Introduction 4 Financial overview 8

Delivery Program Budget

9

Capital Works 11 Contributions and Donations 19

We are an engaged & involved community 24 Delivery Program Items 25 Operational Items 25

We have a safe & healthy community

37

Delivery Program Items 38 Operational Items 38

we have a growing economy

41

Delivery Program Items 42 Operational Items 42

we have a sustainable natural & built environment 45 Delivery Program Items 46 Operational Items 46

REVENUE & PRICING POLICY

47

3

Combined Delivery Program & Operational Plan

reporting framework.

our

reporting framework.

HOW THE IP&R FRAMEWORK WORKS COMMUNITY PRIORITIES Community Strategic Plan 10 years

Clearly defines what we want as a community.

HOW COUNCIL CAN CONTRIBUTE Integrated planning and reporting Integrated Planning and Reporting (IP&R) is the planning and reporting framework that Wagga Wagga City Council uses to work towards achieving the community’s vision.

Under NSW State legislation, Councils must prepare a number of plans which provide details on how Council intends to deliver works and services in the short and long term. This is based on the community’s priorities which have been identified through consultation and engagement as well as the resources available to council in delivering these items.

The framework ensures Councils illustrate their various plans together, to understand how they interact in planning for the future. The framework opens the way for Council and our community to have important discussions about funding priorities, service levels and shaping local identity and to plan in partnership for a more sustainable future.

As illustrated, the plans are designed to flow so that the broader objectives in a high level plan are translated into specific targets, actions and measures.

Resourcing Plans Workforce Plan Ensures we have the right people with the right skills at the right time.

Asset Management Plan Provide direction and goals for managing Council’s assets.

Long Term Financial Plan Outlines the future finances of Council’s operations.

OUR COMMITMENT Delivery Program 4 years

Identifies the elected Council’s priorities for their term of office.

SO, WHAT’S NEXT? Operational Plan 1 year

Identifies the projects, programs and services to be delivered.

WHAT WE DID Annual Report Annually

Highlights Council’s achievements throughout the year.

ONGOING MONITORING, EVALUATION AND REVIEW 4

Combined Delivery Program & Operational Plan

reporting framework.

Community Strategic Plan

This Document - Combined Delivery Program and Operational Plan Council’s Delivery Program is a statement of commitment to the community from each newly elected council and sets out a four year plan to respond to the community’s long-term vision as stated in Council’s 10 year Community Strategic Plan.

The purpose of this plan is to identify the community’s main priorities and aspirations for the future and to plan for achieving these goals. The name of our Community Strategic Plan is Ruby & Oliver.

In preparing a Delivery Program Council considers the available resources and its capacity to deliver services and projects to the community.

The objectives are balanced across Social, Economic, Environment and Civic Leadership and will need to be addressed beyond the boundaries of our Council – the help of other partners, stakeholders and community members contribute to the implementation of this plan.

The Operational Plan is a sub-plan of the Delivery Program and sets out the projects, programs and activities to be undertaken in a 12 month period. The Operational Plan includes a detailed budget and financial snapshot.

The Community Strategic Plan reflects the Wagga Wagga community’s long term priorities and aspirations and forms the foundation for all Council operations and subsequent plans.

The plan sets out the specific directions, strategies, targets and measures necessary for achieving the following outcomes:

Quarterly Reporting quarterly report July - September 2013

• We are an engaged and involved community • We are a safe and healthy community • We have a growing economy • We have a sustainable natural and built environment

Resourcing plans workforce

Asset Management

2013/2017

2013/2017

Annual Report The Annual Report outlines Council’s achievements in implementing the Delivery Program and Operational Plan. The report also contains the audited financial statements.

PLAN

plan

1

Council produces a quarterly report outlining progress against the adopted Operational Plan, measuring the success of the implementation of Council’s Delivery Program.

In the year of an ordinary election, the annual report will also include an End of Term Report identifying progress against the measures identified in the Community Strategic Plan.

Workforce Plan 2013 - 2017

The resourcing plans consist of three components: The Workforce Plan, Asset Management Plan and the LongTerm Financial Plan. Council’s resource plans illustrate Council’s capacity to deliver on goals identified in the Community Strategic Plan informing the development of the Delivery Program.

The Workforce Plan aims to ensure Council’s workforce has the right skills, at the right time and in the right quantities to ensure sustainable service delivery into the future.

The Long-Term Financial Plan outlines the future finances of Council’s operations taking into consideration key elements such as rate movements, service levels to our community, major infrastructure, assets replacement and renewals as well as borrowings and cash reserves.

The Asset Management Plan provides Council with a clear direction and goal for managing Council’s assets and physical infrastructure.

5

Combined Delivery Program & Operational Plan

introduction

Mayor &

general manager welcome

2014/2015.

Welcome to the 2014/2015 Combined Delivery Program and Operational Plan (Delivery Program). The Delivery Program outlines Council’s commitment over the term of the current elected Council, identifying specific projects and budgets over the four year period as well as identifying specific operations, services and projects to be delivered during the 2014/2015 financial year.

“Although the Operational Plan budget has been balanced for the 2013/14 year, Council acknowledges that it has forecast a deficit budget for the remaining three years of the Delivery Program. Council’s commitment to delivering a variety of projects and services for our growing community continues to be an ongoing challenge with a limited income base. Council will need to review capital projects and service delivery across the organisation in the upcoming months to achieve a balanced budget for the remaining years of the Delivery Program.”

In preparing the Delivery Program, Council proposes to make critical decisions in adjusting its operations and ensuring a more financially sustainable path by presenting balanced budgets over a 4 year period. These include: •

Avoiding budget deficits and avoid imposing increased costs on the community by adjusting the way we operate and the services we deliver.

There is a preference to reduce costs instead of significant increases in rates, fees and charges.

•

Taking a whole of Organisation approach to reducing expenditure. A number of service deliverables have been adjusted in the Delivery Program and a number of detailed service reviews will follow over the next four years. It is expected that this process will identify more efficient and cost effective ways of delivering programs and services.

•

A focus on staffing costs will result in a reduction in staff numbers over the next four year period.

•

Council will be highly selective in responding to demands for new projects and infrastructure in order to live within our community’s means.

• Achieving the selective sale of property as a One year into the Delivery Program, Council has made strategy to reduce the need for external significant progress towards completing many of the borrowings. actions and projects including: • Council is responsible for funding one-third of the • Flood restoration and repair works to local roads, cost of the City Levee project and provides an

bridges and other community infrastructure to the absolute assurance that it will fund its share of

value of approximately $14 million.

the project. In providing assurances around Council’s share of the cost, Council is expecting • Consultation and development of the Wagga

that other levels of government will provide a

Wagga Spatial Plan

similar assurance to funding the project.

• Substantial completion of the Tarcutta Street Council cannot afford to maintain services, programs

Gasworks remediation and facilities at existing cost and service levels in an • Completed the design and pre-planning for the environment where capped growth in rates (2.3%) are

installation of CCTV surpassed by rising costs for electricity gas and water, employee award costs and State Government charges.

• Further landscaping of the Wollundry Lagoon In addition, the continued growth of the city is adding • The Wagga Wagga Business Survey to the cost burden as additional roads, parks, buildings and drains are created with these costs exceeding new • The Airport Public Art project income from this growth. The annual cumulative cost shift • Support and contribution to the inaugural from the State Government was estimated in the 2012/13

Committee4Wagga New Years Eve event cost shifting survey undertaken by Local Government NSW to be $3.37 million per year for Council.

• The Civic Theatre production of Oliver In adopting the 2013/14 combined Delivery Program & Operational Plan, Council acknowledged that whilst it had adopted a balanced budget for the 2013/14 financial year, the subsequent three financial years from 2014/15 to 2016/17 were forecasting budget deficits which amounted to approximately $7 million. The 2013/14 Delivery Program included the following statement: 6

Combined Delivery Program & Operational Plan

Through a review of services and programs, a number of efficiencies have been identified such as significant savings on advertising, with Council’s decision to create a weekly insert into the Daily Advertiser. This follows savings already realised from the adoption of new technologies, printing and graphic design costs and energy savings initiatives. It is expected that additional

introduction cost savings will be identified through an ongoing service review process.

The Delivery Program and Long Term Financial Plan highlights Council’s intention to fund its one-third share of the City Levee project from a Special Rating Variation commencing from the 2016/17 financial year which will require a contribution from all ratepayers within the Local Government Area.

Council has added a further scenario to the Long Term Financial Plan which continues to fund Council’s one-third share by loan borrowings in the event that the application for a Special Rate Variation to IPART is not approved.

If this scenario eventuates, Council will need to make additional budget reductions from the 2017/18 year to accommodate the additional debt servicing costs arising from the borrowings.

A reduction to operational budgets has meant that a reduction in some services is proposed. Some of the proposed service changes include: •

Reductions to cycleway construction with a stronger focus on maintenance of current cycleway infrastructure.

•

Removal of immunisation clinic services due to a 70% reduction in utilisation of the service and the availability of bulk billing services across the City.

•

Reductions in operating hours for the Civic Theatre Box office service which will now be closed on Saturday mornings, the Library with closing time to be 6pm weekdays and the Museum and Art Gallery services weekend hours will be reduced to 10am to 2pm

•

Reduction to staff assistance budgets

•

Limited works around Lake Albert foreshores

training

and

education

• Removal of the Children’s Services Mobile Health Van •

Reduction in mobile Library services – discontinue service points in areas where residents have reasonable access to an alternative library service

•

Reduction in the frequency of street cleaning in some areas of the City.

Although 2014/2015 will see a reduction in some services, Council will still progress with projects that are fundamental to the growth of the city as well as focus on renewal of current infrastructure, such as: •

Construction of Sewer Pump Stations at Bomen, Forest Hill and Mangoplah

•

Drainage infrastructure to service the new Estella western and southern subdivision

•

Construction of a new waste cell at the Gregadoo Waste Management Centre as well as additional improvements to current infrastructure

•

Livestock Marketing Centre infrastructure and facility improvements

The Indoor Multi Purpose Stadium, a partnership project with the Police and Community Youth Club (PCYC) and Wagga Wagga Netball is planned to commence during the 2014/2015 year. The $10.8 million Multi Purpose Indoor stadium will include two facilities, one located at the Bolton Park Indoor stadium which will incorporate the two existing indoor courts as well as additional space allocated for PCYC operations. A second facility will be located at the Exhibition Centre and will include the construction of a three court stadium. Both facilities will not only meet the growing population and demand for indoor facilities but are also designed to meet the demand for event space.

The Riverina Intermodal Freight and Logistics Hub Project (RIFL Project) is proceeding to market testing which will assess the viability of the project. The project is also contingent upon additional funding support from the State Government. The project has been developed with the goal of increasing productivity, economic growth and the competitiveness of business throughout the region as an enabler for the continued growth in jobs and population of not only the Wagga Wagga LGA but the entire Riverina region.

Progress of services and projects outlined in the 2014/2015 Combined Delivery Program and Operational Plan will be reported on in the Quarterly Performance Report which can be found on Council’s website or accessed through the Customer Service Centre.

The Delivery Program in its current publicly exhibited form presents a balanced budget position for the next four years. However, Council is very concerned by a number of Commonwealth budget announcements made by the Federal Treasurer on 13 May 2014. In particular the pausing of indexation on the Financial Assistance Grants is likely to create a budget shortfall of approximately $1.86 million over three years commencing with $304,000 in the 2014/15 financial year. The announcement that the Commonwealth will no longer provide a subsidy for pensioner rebates may also have an impact on the amount of rates paid by eligible pensioners. At the time of adopting these documents, Council is awaiting further detail on these announcements and it is unfortunate but likely that further reductions to services and programs will be required to achieve a balanced budget.

We look forward to working with the community to achieve the community’s short and long term goals. During the year the introduction of a community panel will provide another opportunity for community members to share their view and be involved in some of Council’s projects and services. We look forward to your participation.

Rod Kendall Mayor

Phil Pinyon General Manager

• Upgrade of the Civic Theatre air conditioning and seating •

Car Parking Study 7

Combined Delivery Program & Operational Plan

finance.

financial

overview.

8

Combined Delivery Program & Operational Plan

finance.

delivery

program 4 year budget.

This table displays Council’s net budget position for the next four years. Please see the following pages for more details on the budgeted Capital Works Program and a detailed 2014/2015 Operational Budget

revenue and expenses

Budget 2014/15

Budget 2015/16

Budget 2016/17

Budget 2017/18

Income from Continuing Operations Rates and Annual Charges

54,887,332

56,983,275

59,164,218

61,201,335

User Charges and Fees

21,491,079

22,285,364

24,552,354

25,551,802

Interest and Investment Revenue

3,993,789

4,113,561

4,190,920

4,334,984

Other Revenues

2,945,080

2,986,936

3,040,382

3,100,574

Grants and Contributions Provided for Operating Purposes

14,550,378

14,980,037

15,017,246

15,403,106

Grants and Contributions Provided for Capital Purposes

12,927,609

15,516,922

6,128,339

6,192,765

110,795,267

116,866,095

112,093,459

115,784,567

40,645,787

41,591,601

42,582,832

44,101,225

4,249,252

5,056,913

5,628,728

5,935,152

Materials and Contracts

24,892,842

23,512,174

23,379,461

23,711,814

Depreciation and Amortisation

22,537,382

23,810,744

25,156,052

26,577,368

Other Expenses

13,796,543

14,465,392

15,333,744

15,802,429

106,121,806

108,436,824

112,080,816

116,127,989

4,673,461

8,429,271

12,642

(343,423)

(52,596,398)

(51,460,486)

(28,730,055)

(27,584,169)

Loan Repayments (External)

(2,757,367)

(3,583,785)

(4,085,283)

(4,061,627)

New Loan Borrowings (External)

16,063,273

11,643,853

8,079,162

3,387,891

Proceeds from Sale of intangible & tangible Assets

3,210,346

4,393,950

3,196,290

3,297,000

Net Transfers (to)/from Reserves

8,874,518

6,766,979

(3,575,981)

(593,872)

Total Income from Continuing Operations

Expenses from Continuing Operations Employee Benefits and On-Costs Borrowing Costs

Total Expenses from Continuing Operations

Net Operating Profit /(Loss) for the Year

Capital (Balance Sheet) and Reserve Movements Capital Expenditure

9

Combined Delivery Program & Operational Plan

finance.

Total Capital (Balance Sheet) and Reserve Movements

(27,205,628)

(32,239,490)

(25,115,867)

(25,554,777)

Net Result (including depreciation & other noncash items)

(22,532,167)

(23,810,219)

(25,103,225)

(25,898,199)

22,537,382

23,810,744

25,156,052

26,577,368

5,215

526

52,827

679,169

Add back Depreciation Expense (non-cash)

Cash Budget Surplus/(Deficit)

10

Combined Delivery Program & Operational Plan

finance.

delivery

program

new projects

capital works.

This table displays new projects and capital work items to be undertaken in the next 4 years displayed by directorate. This table also identifies the funding source for the projects including

General Purpose Revenue (GPR), Developer Service Plan (DSP) and Developer Contributions (S94).

Project Description

Funding Source

Undertake review of Developer Contribution Plans

S94*

107,252

Lawn Cemetery Master Plan Stage 2A Works

Borrowings (Cemetery Capital Reserve - Future Years Loan Repayments)

292,165

Crematorium - Furnace Hot Face Reline

Cemetery Capital Reserve

Explorer Park at Amundsen Street Embellishment and landscape works

S94*

Lineal Park (Promenade - Amundsen) Corridor Recreation Improvements

S94*

Indoor Multi Purpose Stadium

2014/15 - Borrowings $7,634,961 + Sale of Spring St Land $400,000 + S94 $610,111 + PCYC Contribution $1,830,000 (Sale of Land + Contribution) + Netball Contribution $250,000 + Old S94 $90,238 + Parks & Recreation Reserve $58,801

Upgrade Jubilee Park Clubhouse Ground Level Change room

S94*

Estella New Playground - Local Open Space Works

S94*

Estella - Neighbourhood Open Space Works

S94*

Construct Estella Community Centre

S94* $600,000 + GPR $199,643 + S94 (Old Plan) $121,838 + Reserve $178,519 + Borrowings $100,000 (GPR - Future Years Loan Repayments)

Boorooma New Playground - Open Space Works

S94*

2014/15 2015/16 2016/17 2017/18

100,000 365,186 101,456

913,100

10,874,111

100,000 51,481 31,816

1,200,000

51,481

11

Combined Delivery Program & Operational Plan

finance.

Construction for renewal of Tolland Neighbourhood Park

S94A*

Construction for renewal of Bourkelands Neighbourhood Park

S94A*

Construction for renewal of Forest Hill Neighbourhood Park

S94A*

Construction for renewal of Lake Albert Neighbourhood Park

S94A*

Construction for renewal of Mt Austin Neighbourhood Park

S94A*

Replace Softfall - Botanic Gardens Adventure Playground

GPR

Beautify roundabout at Tarcutta and Forsyth Streets

Public Art Reserve

Amundsen Bridge - Boorooma East to Boorooma

S94*

281,512

Bakers Lane and Inglewood Road Intersection improvements

S94*

17,675

Bakers Lane and Sturt Highway Intersection improvements

S94*

44,188

Bakers Lane Widening

S94*

330,082

Boorooma Street Slip Lane into Boorooma West

S94*

Bourke Street and Bourkelands Drive Intersection Upgrade

S94*

Farrer Road Improvements

S94*

Glenfield Road Corridor – Widening/ duplication of rail bridge and associated drainage. (Note - includes additional work for Glenfield Road - Urana Street Intersection upgrade)

S94*

Glenfield Road/Pearson St - Red Hill Rd to Dobney Ave Widening to 4 lanes (Full length-3 km)

S94*

Harris Road/Pine Gully Road - Dual Lane Roundabout

S94*

Red Hill Road and Hudson Drive – Intersection improvements

S94*

Underground Petroleum Storage System Replacement

Plant Replacement Reserve

130,000

Depot - Additional 3 sheds to western side

Plant Replacement Reserve

45,450

Replace Emu Plains Bridge

Bridge Replacement Reserve

12

Combined Delivery Program & Operational Plan

171,603 171,603 128,702 128,702

171,603

84,840

50,000

297,000

107,252

1,263,535 100,000

3,117,550

1,394,272

1,211,564

16,088

91,164

303,000

finance.

Sewer Reticulation Scheme - Oura

2014/15 - Sewer Reserve, 2016/17 - Borrowings (Sewer Reserve - Future Years Loan Repayments)

Install Sewage Pumping Station Storage Gracelands - SPS20

Sewer Reserve

Renew Sewage Treatment Works Tarcutta

Sewer Reserve

100,000

Renew Sewage Treatment Works Uranquinty

Sewer Reserve

20,533

Sewer - Pump Station - SPS15 Hammond Avenue - New Assets

2017/18 - Borrowings (Sewer Reserve - Future Years Loan Repayments), 2018/19 - Sewer Reserve

401,016

Sewer - Operation Overload

Borrowings (Sewer Reserve - Future Years Loan Repayments)

358,235

Sewer - Pump Station - SPS03 Simmons Street - New Assets

Sewer Reserve

108,684

Sewer - SPS04 Bolton Park - New Assets Sewer Reserve

197,109

Upgrade Sewerage Pump Station Control System

123,882

3,848,948

43,296

Sewer Reserve

144,817

27,188

704,131

Sewer - Pump Station - SPS01 Sheppard Borrowings (Sewer Reserve Street - Renewals - Future Years Loan Repayments)

484,138

Sewer - Pump Station - SPS03 Simmons Street - Renewals

Sewer Reserve

342,109

Sewer - Pump Station - SPS05 Beach Renewals

Sewer Reserve

Sewer - Pump Station - SPS06 Shaw Street - Renewals

Sewer Reserve

Sewer - Pump Station - SPS08 Boorooma - Renewals

Sewer Reserve

249,627

Sewer - Pump Station - SPS12 CSU Renewals

Sewer Reserve

231,824

Sewer - Pump Station - SPS14 Boat Club Sewer Reserve - Renewals

14,466

92,117

229,384

Sewer - Pump Station - SPS17 Cleardale - Renewals

Borrowings (Sewer Reserve - Future Years Loan Repayments)

209,118

Sewer - Pump Station - SPS20 Gracelands - Renewals

Borrowings (Sewer Reserve - Future Years Loan Repayments)

195,607

13

Combined Delivery Program & Operational Plan

finance.

Sewer - Pump Station - SPS21 Smith Street Forest Hill - Renewals

Sewer Reserve

136,698

Sewer - Pump Station - SPS26 Kyeamba - Renewals

Borrowings (Sewer Reserve - Future Years Loan Repayments)

187,192

Sewer - Pump Station - SPS27 Tarcoola - Renewals

Sewer Reserve

164,469

Sewer - Pump Station - SPS28 Equex Renewals

Sewer Reserve

119,866

Sewer - Pump Station - SPS51 Fredrick Street - Renewals

Sewer Reserve

161,945

Sewer - Pump Station - SPS52 Henry Street - Renewals

Sewer Reserve

132,490

Sewer - Pump Station - SPS53 William Street - Renewals

Sewer Reserve

132,490

Sewer - Pump Station - SPS56 Moorong Street - Renewals

Sewer Reserve

130,386

Sewer - Pump Stations - General Upgrades

Sewer Reserve

Sewer - Pump Station - SPS05 Beach New Assets

Sewer Reserve

16,803

Sewer - Pump Station - SPS06 Shaw Street - New Assets

Sewer Reserve

13,594

61,171

Sewer - Pump Station - SPS12 CSU New Assets

Sewer Reserve

7,164

52,010

Sewer - Pump Station - SPS13 Olympic Highway - New Assets

Borrowings (Sewer Reserve - Future Years Loan Repayments)

Sewer - Pump Station - SPS16 Kooringal - New Assets

Sewer Reserve

Sewer - Pump Station - SPS22 Elizabeth Street - New Assets

Borrowings (Sewer Reserve - Future Years Loan Repayments)

Sewer - Pump Station - SPS23 Ashmont - New Assets

2015/16 - Sewer Reserve, 2018/19 - Borrowings (Sewer Reserve - Future Years Loan Repayments)

Sewer - Pump Station - SPS30 Bomen New Assets

Sewer Reserve

Sewer - Pump Station - SPS31 Uranquinty - New Assets

Sewer Reserve

56,743

Sewer - Pump Station - SPS39 Copland Street - New Assets

Sewer Reserve

414,910

14

Combined Delivery Program & Operational Plan

100,000

840,413

6,797

61,172

1,032,585

822,870

2,216,072

finance.

Sewer - Pump Station - SPS41 Glenfield East - New Assets

2015/16 - Sewer Reserve, 2016/17 + 2021/22 Borrowings (Sewer Reserve - Future Years Loan Repayments)

102,352

Sewer - Pump Station - SPS46 Mangoplah - New Assets

Sewer Reserve

308,731

Sewer - Pump Station - SPS47 Ladysmith - New Assets

Sewer Reserve

6,582

Sewer - Pump Station - SPS49 Springvale - New Assets

2015/16 - Sewer Reserve, 2016/17 - Borrowings (Sewer Reserve - Future Years Loan Repayments)

15,352

Sewer - Pump Station - SPS51 Fredrick Street - New Assets

Sewer Reserve

27,187

Sewer - Pump Station - SPS57 Mangoplah 2 - New Assets

Sewer Reserve

Sewer Treatment Works - Forest Hill Plant - New Assets

2015/16 - Sewer Reserve, 2018/19 - Borrowings (Sewer Reserve - Future Years Loan Repayments)

Sewer Treatment Works - Mangoplah Villages - New Assets

Sewer Reserve

Sewer Treatment Works - Narrung Street General Improvements - New Assets

Sewer Reserve

Sewer - Gravity Network Extension - New Assets

Borrowings (Sewer Reserve - Future Years Loan Repayments)

Sewer - Pump Station - SPS31 Uranquinty - Renewals

2015/16 - Sewer Reserve, 2017/18 - Borrowings (Sewer Reserve - Future Years Loan Repayments)

Sewer - Pump Station - SPS47 Ladysmith - Renewals

Sewer Reserve

Sewer Treatment Works - Collingullie Villages - Renewals

Sewer Reserve

Sewer Treatment Works - Forest Hill Plant - Renewals

Sewer Reserve

426,536

Duplicate Stormwater Drainage - 1050 Copland St to proposed pumping station - Wagga East DSP Area

Stormwater DSP * $262,825 + Civil Projects $26,755

289,580

Copland St Industrial Land - Pump Station for Drainage Purposes

S94 (Old Plan)*

100,000

Implement Road and Drainage Works Hammond Avenue - Industrial Areas

S94A*

1,810,893

90,190

581,105

45,248

1,894,027

998,232

200,000

897,803

180,880

520,000

72,942

40,781

128,703

15

Combined Delivery Program & Operational Plan

finance.

Implement Stormwater Drainage - New Estella western and southern subdivision piped drainage Pine Gully Road /Old Narrandera Road to Olympic Highway

Stormwater DSP * $709,357 + Civil Projects Reserve $65,000

Extend Drainage Trickle Flow - west of Elizabeth Avenue Forest Hill

Stormwater DSP * $144,000 + Stormwater Drainage Reserve $98,513

Implement Stormwater Drainage Fernleigh Rd Trickle Flow from culvert north west of Rules Club to detention basins - Wagga West DSP Area

Stormwater DSP * $357,306 + Stormwater Drainage Reserve $28,800

386,106

Implement Stormwater Drainage Tarcoola Rd - Wagga East DSP Area

Stormwater DSP * $314,405 + Stormwater Drainage Reserve $28,800

343,205

Implement Stormwater Drainage Improvements - Jubilee Oval to Red Hill Rd - Wagga West DSP Area

Stormwater DSP * $265,580 + Civil Projects Reserve $24,000

289,580

Undertake Stormwater Drainage Upgrade - Contour Ridge (Lloyd) approx 5 km Wagga West DSP Area

Stormwater DSP * $119,102 + Stormwater Drainage Reserve $9,600

128,702

Undertake Stormwater Drainage Upgrade - Day, Higgins, Tarcutta St - Wagga West DSP Area

Stormwater DSP * $248,129 + Stormwater Drainage Reserve $20,000

268,129

Stormwater Drainage Upgrade Studies

Stormwater DSP * $225,228 + Stormwater Drainage Reserve $42,901

Improve Stormwater drainage - Kincaid St end to Flowerdale pumping station Wagga West DSP Area

Stormwater DSP * $318,695 + Civil Projects $28,800

Remediate Central City Culverts - Murray St

Stormwater DSP *

GWMC - Construction of a new Waste Cell

Solid Waste Reserve

3,454,545

GWMC - Complete Cap

Solid Waste Reserve

900,000

GWMC - Road Rehabilitation

Solid Waste Reserve

300,000

GWMC - Cardboard Compactor

Solid Waste Reserve

250,000

GWMC - Alternate Waste Treatment Facility

Solid Waste Reserve

16

Combined Delivery Program & Operational Plan

774,357

242,513

268,129

347,495

250,559

2,000,000

finance.

Riverina Intermodal Freight & Logistics Hub

2014/15 - Borrowings $8.5M (GPR - Future Years Loan Repayments) + Grant funds $4.8M, 2015/16 - Borrowings $10.4M (GPR - Future Years Loan Repayments) + Grant funds $9.7M + Sale of Land $2.2M + Internal Loans Reserve $4.5M (Repaid in 2016/17 + 2017/18 when land sales are realised)

Digital Enterprise Program

Digital Enterprise Program Grant

Paint Civic Theatre Auditorium

Civic Theatre Operating Reserve

13,261,597

26,758,403

86472

28,824

40,400

Upgrade Air-Conditioning Control - Civic GPR Centre -14/15 Stg 3 (Level 1) & 15/16 Stg 4 (Level 2)

84,184

84,184

Buildings - Civic Theatre - Auditorium Carpet Replacement

Civic Theatre Operating Reserve

33,330

Buildings - Civic Theatre - Auditorium Seat Replacement

Civic Theatre Operating Reserve

36-40 Gurwood St Airconditioning Replacement

Gurwood St Property Reserve

60,000

LMC - Computer network upgrades

LMC Reserve

50,000

LMC - Road overlays

LMC Reserve

165,000

LMC - Improve Lighting in Truckwash

LMC Reserve

40,000

LMC - Lighting over Sheepyard Loading Ramps

LMC Reserve

90,000

LMC - Expanded Female Toilet Facilities in Main Office/Cattle Selling Ring

LMC Reserve

75,000

LMC - Re-use Water System (Solids Separation & Aeration)

LMC Reserve

300,000

LMC - Additional Cattle Unloading Ramp

LMC Reserve

75,000

LMC - Additional Draft & Selling Pens in Cattle Yards

LMC Reserve

350,000

LMC - New Ablutions Block in Sheepyards

LMC Reserve

150,000

LMC - Relocate Trucking Yards

LMC Reserve

200,000

LMC - Additional Sheepyards

LMC Reserve

LMC - Asphalt Overlay all Roads & Parking Areas

LMC Reserve

151,500

350,000 1,123,080

17

Combined Delivery Program & Operational Plan

finance.

S94 Car Parking Study

S94*

S94 Transport Planning and Administration Study

S94*

Total Capital One Off Projects

80,439 160,878

38,739,317

* Timing of project is subject to receipt of sufficient Section 94 and Section 94A funds

18

Combined Delivery Program & Operational Plan

36,454,825

14,306,662

12,077,433

finance.

delivery

program recurrent

capital works.

This table displays the recurrent projects and programs scheduled for the next four years. This table also identifies the funding

Project Description

Funding Source

Upgrade of Backstage Equipment Civic Theatre

Civic Theatre Infrastructure Reserve

Acquire pieces for the Australian Print Collection

source for the projects including General Purpose Revenue (GPR), Developer Service Plan (DSP) and Developer Contributions (S94).

2014/15 2015/16 2016/17 2017/18 10,000

10,000

10,000

10,000

GPR

8,000

8,000

8,000

8,000

Acquire pieces for the National Art Glass Collection

GPR

20,000

20,000

20,000

20,000

Implement Recreational Assets Capital Works Plan (2014-15 Bolton Pk Field 1 Safety Barrier, VMG -replace concrete pads under tables)

GPR

20,000

20,000

20,000

20,000

Implement Sportsgrounds Lighting Program - Rawlings

Old S94*

90,000

Implement Sportsgrounds Lighting Program - Bolton Park Skatepark

GPR

90,000

Implement Sportsgrounds Lighting Program - Jubilee Park

GPR

180,000

Implement Sportsgrounds Lighting Program - Ashmont Oval

GPR

Implement Sportsgrounds Lighting Program - Anderson Oval

GPR

Renew Parks Facilities

GPR

105,173

108,648

112,167

115,732

Renew Playground Equipment

GPR

163,909

168,826

173,891

179,108

Renew Recreational Facilities

S94 $9,653 + GPR balance

126,695

130,206

133,792

137,455

Renew Street Trees in line with condition and life expectancy

GPR

94,500

65,000

67,500

102,000

Subdivision Tree Planting

GPR

30,000

30,000

90,000

30,000

Implement unfunded Traffic Committee resolutions as adopted by Council

GPR

50,000

50,000

50,000

50,000

Upgrade Existing Bus Shelters

GPR

Implement Street Lighting Improvements Program - Roads and Traffic Facilities (as per schedule)

GPR $50,000 + S94A* $19,714

69,714

Cycleways Program (Shared Pathways) Parks & Recreation (as per priority list)

RTA Grant $30,000 + GPR $30,000

60,000

180,000 180,000

20,000

19

69,714

20,000 69,714

69,714

Combined Delivery Program & Operational Plan

finance.

Replace Plant and Equipment

Plant Replacement Reserve $2,420,950 + Sale of Plant $1,037,550 (amounts adjusted slightly each future fin yr)

3,458,500

3,826,500

3,164,300

3,500,000

Capital renewal - reseal program

GPR

1,413,012

1,467,736

1,526,360

1,589,229

Conduct Heavy Patching Program

GPR

706,506

733,868

763,180

794,614

Conduct Urban Asphalt Program

GPR

646,968

701,797

761,813

827,526

Supplementary Regional Roads Block Grant - project TBA

Block Grant -Supp

199,000

199,000

199,000

199,000

Rehabilitation of Pavement Program

2014/15 onwards R2R Grant $747,685 (incrementing 3% each yr) + Regional Roads Block Grant $574,511 (incrementing 3% each yr) + GPR Balance

2,826,023

2,935,471

3,052,720

3,178,457

Replace Kerb and Gutter

GPR + Kerb & Gutter Reserve $50K (2015/16 only)

353,010

405,962

466,855

536,885

Conduct Gravel Resheets

GPR

747,685

770,116

793,219

817,016

Conduct Gravel Resheets - Local Major Roads

GPR

70,710

83,294

97,136

112,363

Conduct Gravel Resheets - Local Minor Roads

GPR

306,130

336,743

370,417

407,459

Gravel Resheet Multi Access Roads

GPR

186,340

204,974

225,471

248,018

Maintain Roads - Village and Rural Area

S94A*

14,479

14,479

14,479

14,479

Renew and Replace Culverts

GPR

500,000

500,000

500,000

500,000

Improve Footpaths

S94A $16,088 + GPR $83,912

100,000

100,000

100,000

100,000

Eliminate Sewer Joint Connections

Sewer Reserve

140,809

140,809

140,809

140,809

Implement renewal program for Gravity Sewer

Sewer Reserve

130,000

130,000

130,000

130,000

Implement Sewer Mains Rehabilitation Program

Sewer Reserve

614,118

614,118

614,118

1,125,882

Install Sewer Network Extensions

2015/16 - Borrowings (Sewer Reserve - Future Years Loan Repayments), 2018/19 onwards - Sewer Reserve

Replacement and Renewal of Sewer Plant

Sewer Reserve

50,000

50,000

50,000

50,000

Flood Pumps - Progressively Upgrade Pumps

GPR

40,400

40,400

40,400

40,400

Stormwater Pollution Traps

Stormwater Levy

50,000

50,000

50,000

50,000

Upgrade of Stormwater pit lids to lightweight lids

GPR

Renew Community Amenities - Botanic Gardens Kidsville

GPR

92,700

Renew Community Amenities - Jubilee Park Clubhouse

GPR

92,700

20

Combined Delivery Program & Operational Plan

1,000,000

40,400

finance.

Renew Community Amenities - Henwood Park

GPR

190,962

Renew Community Amenities Collingulllie Oval

GPR

196,690

Renew Community Amenities - Bolton Park

GPR

Total Capital Recurrent Program

202,590 13,857,081

21

15,005,661

14,423,393

15,506,736

Combined Delivery Program & Operational Plan

finance.

contributions

and

donations.

This table outlines proposed contributions and donations made by Council for the 2014/2015 financial year.

S356 Donations Community Community Leases Rental Subsidy Rural Villages Community Development Community Resource Centre Wagga Women’s Bowling Club Regional Heritage Transport Association

872,665 15,450 649 3,000 555

Wagga Wagga Showground Society

9,355

Seniors Services

2,200

Tolland Public School swimming lessons for disadvantaged youth

800

Riverina Down Syndrome hire of Music Bowl

150

Cancer Council hire of Paramore Park

550

Combined riders of Wagga Bolton Park Stadium Toy Run

100

Kurrajong Waratah hire of Music Bowl and Civic Theatre Wagga Christmas Spectacular

2,000

Australian Scrabble Association - Hire of Senior Citizens Centre

300

Rotary Youth Drivers Course

700

Rotary Circus Quirkus

2,000

Rotary Street Banner Hire

99

Legacy Civic Theatre Hire

2,500

Kurrajong Waratah hire of Links Art Gallery

250

Ashmont Public School Learn to swim for disadvantaged youth

600

Cultural Eastern Riverina Arts Program Contribution

19,158

School of Arts Contribution

2,500

Eisteddfod Donation

3,090

Summer School for Strings

2,500

Riverina Conservatorium of Music

5,600

Cantelina Singers

1800

22

Combined Delivery Program & Operational Plan

finance.

Scholarships Riverina Conservatorium Scholarship

8,727

Riverina Academy of Sport

4,000

Annual Grants Program - Various Community Development Grants

30,000

Sustainable Environments Grants

7,000

Neighbourhood/Rural Village Grants

22,000

Arts and Culture Grants

25,000

Event Promotion Grants

20,000

Local Heritage Fund

25,338

Sporting and Cultural Facility Improvement Grants

30,000

Rural Halls Infrastructure Grants

26,055

Road Closures - Various ANZAC Day Parade

5,500

Lake to Lagoon Fun Run

10,000

Wagga Gold Cup Chariot Race

3,000

Remembrance Day

2,000

Reserve Forces Day

1,500

Christmas Toy Run

2,000

Other New Major Events Sponsorship

145,000

Wagga Chamber of Commerce

10,000

Donation of Council Fees & Charges

13,173

Parkes Touch Football Competition

1,000

Rural Counselling Service

5,150

Committee 4 Wagga

10,000

Total Section 356 Donations

1,365,014

HOW TO READ THE COMBINED DELIVERY PROGRAM & OPERATIONALPLAN This relates to the Community Strategic Plan, Ruby & Oliver

tHIS IS THE DELIVERY PROGRAM ITEM (4 YEAR COMMITTMENT) This is the Operational Item (12 months) These are our measures

Who is responsible for the Operational Item?

First quarter target

Second quarter target

23

Third quarter target

Fourth quarter target

Combined Delivery Program & Operational Plan

engaged & involved community.

we are an

engaged & involved community.

24

Combined Delivery Program & Operational Plan

engaged & involved community.

Our Community has access to information

1.1 Actively engage with the community to ensure open communication 1.1.1 Provide regular information and events to stakeholders on the local and regional economy

Manager, Economic Development and Visitor Economy

Coordinate business networking events and develop relationships with the business community

-

-

-

2 Events

Publication of various economic updates

-

-

-

2 Publications

Coordinate and hold the Wagga Wagga Big Business Breakfast

-

-

-

1 Event

Manager, Environment and Recreation Services

1.1.2 Attend environmental stakeholder group meetings Meetings attended by Environmental Officers

-

-

1.1.3 Provide community communication including media, multimedia and corporate communication

-

8 Meetings

Manager, Executive Services

40 Media releases/ opportunities

40 Media releases/ opportunities

40 Media releases/ opportunities

40 Media releases/ opportunities

Build Council’s Corporate Multimedia presence through development and distribution of relevant material

-

-

-

20% Subscriber growth

Develop and distribute corporate communication material via Rate Notices

-

-

-

3 Corporate communications

100%

100%

100%

100%

Provide Media information and liaison service

Respond to internal requests for project communication material 1.1.4 Facilitate community engagement Deliver and implement project-specific community engagement plans and training support as requested Coordinate and deliver schedule of neighbourhood meetings across the LGA

Manager, Executive Services 100%

100%

-

-

1.1.5 Coordinate and administer online community reference panel

100%

-

100% 6 Neighbourhood meetings

Manager, Executive Services

Implement online Community Reference Panel

-

100%

-

-

Registered Members for online Community Reference Panel

-

-

-

100 Registered members

Coordinate and administer "Your say" on line community engagement hub

-

-

-

6 Consultations

Implement online project hub of current and past projects

-

100%

-

-

1.1.6 Provide online communications

Manager, Executive Services

Develop and maintain information on Council websites, increasing relevance growing visitor numbers by 10% annually

65,000 Visits

66,625 Visits

69,938 Visits

71,500 Visits

Continuous improvement of web structure and content

1 Review

1 Review

1 Review

1 Review

Training and support in Content Management System for Corporate users

3 Sessions

3 Sessions

3 Sessions

3 Sessions

1.1.7 Promote opportunities to build relationships with Planning stakeholder groups Monthly newsletter distributed Planning Advisory Committee meeting held

Manager, Development Services

-

-

-

11 Newsletters

1 Meeting

1 Meeting

1 Meeting

1 Meeting

1.2 Provide and deliver up to date information to Council stakeholders 1.2.1 Continue to provide online alternatives for promoting and disseminating information for visitors and residents to meet the demand of changing demographics of visitors

25

Manager, Economic Development and Visitor Economy

Combined Delivery Program & Operational Plan

engaged & involved community.

Maintain Business Wagga website and provide and maintain an online presence targeted at investors and new residents.

1 Update

1 Update

1 Update

1 Update

Maintain Tourism Wagga website and provide and maintain an online presence.

1 Update

1 Update

1 Update

1 Update

Manager, Information Services and Corporate Strategy

1.2.2 Manage Council’s records management program Documents scanned, registered and distributed according to state standards

99%

99%

99%

99%

36 Retrievals

36 Retrievals

36 Retrievals

36 Retrievals

Destroy day boxes

2 Boxes

2 Boxes

2 Boxes

2 Boxes

Sentence and destroy old records from archives

100 Files

100 Files

100 Files

100 Files

100%

100%

100%

100%

1 Session

1 Session

1 Session

1 Session

Review records management framework

-

-

-

1 Review

Digitise and register old development files

250 Files

250 Files

250 Files

250 Files

Retrieve files from archives

Create physical files within 4 hours Conduct records management and Electronic Content Management (ECM) training

Manager, Information Services and Corporate Strategy

1.2.3 Develop, maintain and improve geospatial information systems Provide GIS system training

-

-

6 Sessions

-

Helpdesk and information requests completed within determined timeframes

90%

90%

90%

90%

Mapping systems available for use

99%

99%

99%

99%

Rural addresses entered

100%

100%

100%

100%

New land parcels created

100%

100%

100%

100%

Property attributes refreshed and imported

100%

100%

100%

100%

Implement arcGIS online

-

-

-

100%

Capture and upload aerial imagery

-

-

100%

-

Manager, Council Businesses and Property

1.2.4 Manage Crown Reserves Annual return to Crown Lands Division

-

-

-

1 Submission

1.3 Deliver excellence in customer service throughout the organisation 1.3.1 Provide executive services to Director of Environmental and Community Services

Director, Environmental and Community Services

Provide administrative support for Environmental and Community Services Manager’s meeting

3 Meetings

3 Meetings

3 Meetings

3 Meetings

Co-ordinate and produce the Environmental and Community Services Newsletter “Around the Traps”

2 Issues

2 Issues

2 Issues

2 Issues

12 Meetings

12 Meetings

12 Meetings

12 Meetings

Assist with the Annual All Staff Briefing

100%

-

-

-

Respond to internal and external enquiries with 48 hours

100%

100%

100%

100%

Coordinate items for the Environment and Community Services Directorate for the weekly Councillor Bulletin

12 Bulletins

12 Bulletins

12 Bulletins

12 Bulletins

Coordinate /liaise with Managers and Directors for reports for monthly Council, Policy and Strategy and Supplementary meetings

9 Meetings

9 Meetings

9 Meetings

9 Meetings

Follow up with Government and sector enquiries

100%

100%

100%

100%

Administrative research projects

100%

100%

100%

100%

Coordinate items for the Environment and Community Services Directorate for the weekly Executive Team Meeting

1.3.2 Provide executive services to the General Manager

26

Combined Delivery Program & Operational Plan

Manager, Executive Services

engaged & involved community.

Provide administrative support for Quarterly Strategic Meetings between Wagga Wagga City Council and Roads and Maritime Services

1 Meeting

1 Meeting

1 Meeting

1 Meeting

Provide administrative support for Quarterly Strategic Meetings between Wagga Wagga City Council and Essential Energy

1 Meeting

1 Meeting

1 Meeting

1 Meeting

Provide administrative support for Quarterly Meetings of NSW Inland Forum and Riverina Regional Cities on a rotational basis

2 Meetings

2 Meetings

2 Meetings

2 Meetings

Coordinate the weekly Executive Team Meeting

12 Meetings

12 Meetings

12 Meetings

12 Meetings

Manager, Information Services and Corporate Strategy

1.3.3 Develop, maintain and improve online services capabilities Maintain online services systems availability

99%

99%

99%

99%

Identify and implement online lodgement capabilities

4 Types

4 Types

4 Types

4 Types

Maintain user profiles and security access for online services

100%

100%

100%

100%

Increase online lodgement capabilities

-

-

-

4 Types

Promote online services

-

-

-

50 Users

Manager, Information Services and Corporate Strategy

1.3.4 Develop, maintain and improve Council’s corporate applications Maintain Council’s corporate applications availability

99%

99%

99%

99%

Increase automated scanning capabilities

-

-

-

4 Types

Implement electronic form functionality internally to reduce the use of paper

-

-

-

6 Forms

Select and implement a new bookings system

-

-

-

100%

Investigate a capital works / project management system

-

-

-

100%

Implement a centralised intranet portal for staff

25%

100%

-

-

Implement enterprise search engine for internal staff

25%

50%

75%

100%

-

-

-

2 Business processes

Develop and distribute corporate activity reports

100%

100%

100%

100%

Increase the number of staff with digital signature technologies

-

-

-

5 New staff

4 Sessions

4 Sessions

4 Sessions

4 Sessions

Configure and maintain SQL server databases

99%

99%

99%

99%

Maintain corporate names and address register

100%

100%

100%

100%

Implement and support mobile systems

Conduct corporate system training sessions

1.3.5 Deliver a professional level of customer service via the Customer Service Centre

Manager, Information Services and Corporate Strategy

First Call resolutions

95%

95%

95%

95%

Customer Satisfaction

95%

95%

95%

95%

Percentage of receipt errors

3% Errors

3% Errors

3% Errors

3% Errors

Percentage of application errors

5% Errors

5% Errors

5% Errors

5% Errors

After hours call centre management

100%

100%

100%

100%

Manage outgoing mail

100%

100%

100%

100%

Manage Council’s complaint process

100%

100%

100%

100%

Develop a new Customer Service Strategy to align with Council’s Delivery Program.

100%

-

-

-

-

8 Reports

-

8 Reports

100%

100%

100%

100%

Customer Service Based Perception Reports Report on information received from Councils Customer Service Charter respond within one day

27

Combined Delivery Program & Operational Plan

engaged & involved community.

Manager, Information Services and Corporate Strategy

1.3.6 Coordinate booking of Council facilities Manage facility availability calendar and respond to requests

100%

100%

100%

100%

Implement online bookings

100%

-

-

-

-

-

-

100%

Implement new bookings system

1.3.7 Maintain, support and renew Council’s information and communication technology

Manager, Information Services and Corporate Strategy

Percentage of support tickets resolved on time

85%

85%

85%

85%

Provide access to new infrastructure (Mobile communications, desktop/laptop, Server) to staff

100%

100%

100%

100%

Refresh aging ICT hardware

100%

100%

100%

100%

Externally facing presence including web and application Servers availability

95%

95%

95%

95%

Maintain Server/Storage and Networking Environment including updates, upgrades to ensure availability

100%

100%

100%

100%

Maintain Existing PC, Laptop, Tablet and Mobile Device Fleet updates, upgrades to ensure availability

100%

100%

100%

100%

Review Microsoft Licensing Options

100%

100%

100%

100%

-

-

-

100%

Review Disaster Recovery infrastructure and procedures

1.3.8 Provide high quality customer service to a wide range of community stakeholders through the Art Gallery

Manager Community Services

Customer satisfaction with service

100%

100%

100%

100%

Coordinate volunteer activities for individuals and groups

100%

100%

100%

100%

Conduct marketing and promotion for exhibitions and programs

100%

100%

100%

100%

1.4 Actively Implement and promote Council’s best practice governance policies and procedures 1.4.1 Deliver an annual program of internal audits focussing on adding value and improving Council’s operations

Manager, Internal Audit Services

Four year Internal Audit Strategy and annual work program endorsed by the Audit and Risk Committee

-

-

-

100%

Annual work program completed on schedule

-

-

-

100%

100%

100%

100%

100%

Facilitate meetings for the Audit and Risk Committee

1.4.2 Facilitate Council and Policy and Strategy meeting processes

Manager, Corporate Governance

Agenda distributed within legislative timeframes of three clear days prior to meeting

6 Agendas

6 Agendas

6 Agendas

6 Agendas

Minutes distributed within seven days

6 Minutes

6 Minutes

6 Minutes

6 Minutes

-

-

-

100%

Complete annual review of Code of Meeting Practice

1.4.3 Facilitate a legislatively compliant open access to information – Government Information Manager, Corporate Governance (Public Access) Act (GIPAA) Formal applications are responded to within 20 working days

100%

100%

100%

100%

Informal applications are responded to with 15 working days

100%

100%

100%

100%

-

100%

-

-

Annual report is submitted to the Office Information Commission by 31 October 1.4.4 Review and manage the Good Governance Framework Review of the Good Governance Framework

28

Combined Delivery Program & Operational Plan

Manager, Corporate Governance -

-

-

100%

engaged & involved community.

Review the Anti-Fraud Management Framework

-

-

1.4.5 Review and manage Privacy Management Framework in compliance with the Privacy and Personal Information Protection Act. Review Privacy Management Plan and associated documentation Facilitate Privacy Management training and awareness program Ensure privacy breaches are reported to the Office Information Commission within legislative timeframes

-

100%

Manager, Corporate Governance

-

-

-

100%

1 Session

1 Session

1 Session

1 Session

100%

100%

100%

100%

1.5 Ensure Council’s Risk Management process reflects industry best practice across all of Council’s functions 1.5.1 Implement a program for organisational risk awareness Completion of Risk Maturity Survey

Manager, Corporate Governance 1 Survey

-

1.5.2 Review and update annual Risk Management Plan Review and update Risk Management Plan

Test the Business Continuity Plan and Disaster Recovery Plans with relevant new staff

-

Manager, Corporate Governance -

-

1.5.3 Manage Corporate Business Continuity Plan and Disaster Management Framework Review and update the Business Continuity Plan

1 Survey

-

100%

Manager, Corporate Governance

1 Update

-

-

1 Update

-

-

-

100%

1.5.4 Review and manage corporate insurances

Manager, Corporate Governance

Development of actions for Statewide Insurance’s Risk Management Action Plan

100%

-

-

-

Review compliance with Statewide Insurance’s Risk Management Action Plan

100%

100%

100%

100%

1.6 Provide a sustainable workforce with the capability and capacity to support current and future service delivery 1.6.1 Communicate and implement actions from the Equal Employment Opportunity Management Plan

Manager, People and Culture

Develop a Diversity Strategy

-

-

-

100%

Review Equal Employment Opportunities Action Plan

-

-

-

100%

1.6.2 Conduct the annual organisational engagement and culture survey and evaluate and implement improvement strategies

Manager, People and Culture

Conduct organisational engagement and culture survey

-

-

-

100%

Analyse data from the survey and recommend initiatives

-

-

-

100%

1.6.3 Design, develop and implement staff learning and development initiatives

Manager, People and Culture

Develop flexible E-Learning modules

-

-

-

2 Modules

Review Council’s Coaching and Mentoring Program

-

-

-

100%

Review the Workplace Health and Safety training plan

-

-

-

100%

1.6.4 Provide recruitment services to the organisation Implement Labour Hire Services Procedure Scope Project for Online Recruitment Module

Manager, People and Culture 100%

100%

100%

100%

-

-

-

100%

1.6.5 Review and monitor the implementation of the Workforce Plan Review Councils Workforce Action Plan

Manager, People and Culture

-

-

1.6.6 Promote future workforce development with options such as traineeships, apprenticeships, cadetships and scholarships Scheduled contact and monitoring achieved for Trainees and Apprentices

100%

100%

Manager, People and Culture 100%

29

-

100%

100%

Combined Delivery Program & Operational Plan

engaged & involved community.

Active involvement and participation in incorporating traineeships, apprenticeships, cadetships and scholarships into councils workforce

100%

100%

1.6.7 Manage the Individual Performance and Development Plan (IPDP) process for all staff Eligible staff have an active and up to date IPDP for the 2014/15 financial year Review the Individual Performance Development Plan document and process

Scope Project for Training and Development Module

100%

Manager, People and Culture

100%

100%

100%

100%

-

-

-

100%

1.6.8 Manage the implementation and updates to the HRIS (Human Resources Information System) Electronic Timesheets are implemented across the organisation

100%

Manager, People and Culture

25%

50%

75%

100%

-

-

-

100%

1.7 Strive for zero harm and a culture of health and safety 1.7.1 Maintain Workplace Health and Safety (WHS) management system and action items identified in audits Review and maintain WHS Management system Develop a consultation program Implement, review and maintain Councils Health and Wellbeing strategy Review the WHS injury management and return to work programs

Manager, People and Culture

100%

100%

100%

100%

-

-

-

50%

100%

100%

100%

100%

-

-

-

100%

1.8 Support and encourage innovative and continuous improvement 1.8.1 Provide and promote a framework that supports continuous improvement, change management and business improvement models Promote and support Look Listen Do it Better and Continuous Improvement activities across Council

100%

100%

Manager, People and Culture 100%

100%

We provide the community opportunities to be involved in decisions impacting them

1.9 Conduct strategic and operational planning and reporting of performance Manager, Information Services and Corporate Strategy

1.9.1 Prepare and publish Council’s Integrated Planning and Reporting documents Produce quarterly performance report

1 Report

1 Report

1 Report

1 Report

Publish the 2013/2014 Annual Report

-

100%

-

-

1 Article

1 Article

1 Article

1 Article

-

100%

-

-

100%

100%

100%

100%

Adopt the 2015/2016 Operational Plan

-

-

-

100%

Review Council’s Delivery Program

-

-

100%

-

1 Session

1 Session

1 Session

1 Session

Update the Ruby & Oliver community engagement website Prepare a Community Strategic Plan Engagement Plan for 2015 Deliver the 2014 Community Strategic Plan engagement Plan

Provide end user training for Council’s corporate reporting system 1.9.2 Manage Council’s Asset Management framework

Manager, Manager Corporate Assets

Review and update Asset Management document suite

25%

75%

100%

-

Align Asset register with the annual financial statements and supporting work papers

-

-

-

100%

30

Combined Delivery Program & Operational Plan

engaged & involved community.

Conduct community consultation on asset condition for identified assets

25%

75%

100%

-

-

-

-

100%

100%

100%

100%

100%

Develop scenario plans for identified asset categories

-

100%

-

-

Develop procedures for Asset Management to support Asset Management Plans

-

100%

-

-

Inform key stakeholders of the current condition of infrastructure assets

-

100%

-

-

100%

100%

100%

100%

Administer the asset management software system Asset management system availability

Provide educational opportunities to key stakeholders

1.10 Ensure the long term financial sustainability of Council through effective and prudent financial management 1.10.1 Maintain financial asset records Ensure work papers are completed for Annual Financial Statements Maintain property plant and equipment register in general ledger

Manager, Finance 1 Report

-

-

-

100%

100%

100%

100%

1.10.2 Report on Council’s financial position

Manager, Finance 1 Report

1 Report

1 Report

1 Report

Review Cost Statements

3 Meetings

3 Meetings

3 Meetings

3 Meetings

Report Budget Variations to Council

3 Meetings

3 Meetings

3 Meetings

3 Meetings

Report quarterly budget to Council

1.10.3 Conduct Debt Recovery activities Percentage of Outstanding rates and annual charges

Manager, Finance 6%

6%

1.10.4 Complete Statutory Financial Reporting

6%

6%

Manager, Finance

Complete and publish Annual Financial Statements

-

100%

-

-

Statutory returns are lodged with the Australia Tax Office

3 Reports

3 Reports

3 Reports

3 Reports

1.10.5 Manage Council’s investment portfolio Report on Council’s investment portfolio performance Annual review of Investment and Policy Strategy

Manager, Finance 3 Reports

3 Reports

2 Reports

3 Reports

-

-

-

100%

1.10.6 Pursue opportunities to apply for eligible grants from State and Federal Government Publish a list of funding sources

1 List

1 List

1.10.7 Annually review the Long Term Financial Plan Review and update the annual budget and Long Term Financial Plan

Manager, Finance 1 List

1 List

Manager, Finance -

-

1.10.8 Manage Rates Revenue

100%

-

Manager, Finance

Raise rates notices

100%

100%

100%

100%

Property valuation records are maintained and updated

100%

100%

100%

100%

Fees and Charges invoiced as per revenue policy

100%

100%

100%

100%

1.10.9 Process accounts payable Invoices recorded and paid accurately within 30 days

Manager, Finance 100%

100%

1.10.10 Manage Developer Contributions Review 4 year capital works program for each developer contribution plan in consultation with an internal stakeholder committee

100%

100%

Manager, Manager Corporate Assets -

100%

31

-

-

Combined Delivery Program & Operational Plan

engaged & involved community.

Prepare financial reports summarising the contributions received and expenditure related to each of the developer contribution plans

-

100%

-

-

We provide opportunities for people to connect

1.11 Facilitate identified Council events for the benefit of the wider community 1.11.1 Develop and coordinate the delivery of identified Council events that increase participation across all demographics

Manager, Events

Little Big Day Out

-

100%

-

-

A Very Wagga Christmas

-

100%

-

-

Australia Day

-

-

100%

-

Regenerate Youth Festival

-

-

-

100%

Walk of Honour

-

-

-

100%

1.11.2 Provide advice to business units across Council in regards to event coordination, management and procedures Respond to internal enquiries or requests

100%

100%

1.11.3 Review opportunities to access additional grant funding to enhance existing events Investigate funding opportunities for Council Events including, Regenerate, Australia Day, Little Big Day Out and a Very Wagga Christmas

1 Opportunity

1 Opportunity

Manager, Events 100%

100%

Manager, Executive Services 1 Opportunity

1 Opportunity

1.12 Deliver a broad range of cultural services, community programs and events that support participation, lifelong learning and engagement by all 1.12.1 Present innovative visual arts exhibitions of regional and national significance

Manager, Community Services

Present a diverse range of Art Gallery exhibitions

7 Exhibitions

8 Exhibitions

7 Exhibitions

8 Exhibitions

Develop unique and creative visual arts products

2 Exhibitions

3 Exhibitions

2 Exhibitions

3 Exhibitions

Develop and promote regional visual arts culture and practice

3 Exhibitions

3 Exhibitions

3 Exhibitions

3 Exhibitions

1.12.2 Initiate and develop visual arts activities and programs that are accessible and relevant Manager, Community Services to the community Deliver Art Gallery public programs that develop and expand audience engagement Present cross-disciplinary performance events developing engagement with contemporary arts practice

10 programs

11 Programs

10 Programs

11 Programs

-

-

-

3 Programs

1.12.3 Increase access to quality artistic experiences for diverse groups in the community Impliment Art Gallery Disability Action Plan

Manager, Community Services

25%

50%

75%

100%

Develop partnerships between disability community groups and the Art Gallery

-

-

-

2 Projects

Maintain and develop partnerships with Indigenous community groups and the Art Gallery

-

-

-

2 Projects

1.12.4 Maintain Art Gallery infrastructure and operations to National Industry standards

Manager Community Services

Maintain and upgrade Art Gallery infrastructure to industry best standards

100%

100%

100%

100%

Maintain and review Art Gallery policies and procedures to industry best standards

100%

100%

100%

100%

Maintain infrastructure, operations and procedures to ensure adherence to WHS legislation, policies and guidelines

100%

100%

100%

100%

1.12.5 Develop and deliver an annual schedule of events and programs

Manager Community Services

Programs/activities facilitated for older people

-

-

-

8 Programs

Programs/activities facilitated for youth

-

-

-

8 Programs

32

Combined Delivery Program & Operational Plan

engaged & involved community.

Programs/activities facilitated for children

-

-

-

4 Programs

Programs/activities facilitated for people with disabilities and their carers

-

-

-

8 Programs

Manage and deliver training and support for Home and Community Care program and Aboriginal Home and Community Care Program across 31 LGA’s in line with service agreements

100%

100%

100%

100%

Publish the Cultural Guide

-

-

-

4 Guides

Administer the annual Arts and Culture Community Grants

-

-

-

1 Report

Coordinate the delivery of arts and cultural related events, programs and festivals eg. Youth Week

100%

100%

100%

100%

Develop and maintain the cultural development web pages

100%

100%

100%

100%

1.12.6 Initiate, develop, promote and maintain Civic Theatre education and public programs

Manager, Community Services

Deliver public programs in conjunction with the annual subscription season

100%

100%

100%

100%

Deliver educational programs in conjunction with performances for children and young people

100%

100%

100%

100%

Complete ongoing audience evaluations

100%

100%

100%

100%

1.12.7 Encourage and support performing arts activity in Wagga Wagga by facilitating performances by community groups and commercial hirers

Manager, Community Services

Provide professional box office ticketing services for events in Wagga Wagga and surrounds

100%

100%

100%

100%

Facilitate performances at the Civic Theatre by community groups

100%

100%

100%

100%

Facilitate performances at the Civic Theatre by commercial hirers

100%

100%

100%

100%

Facilitate Twilight by the Lagoon outdoor concert series

100%

100%

100%

100%

1.12.8 Maintain theatre assets Deliver maintenance program

Manager, Community Services 100%

100%

1.12.9 Develop and deliver a diverse annual theatre program of touring

100%

100%

Manager, Community Services

Select and present a range of performances in the annual subscription seasons

100%

100%

100%

100%

Present a range of daytime performances for older audiences

100%

100%

100%

100%

Present a range of performances for children and young audiences

100%

100%

100%

100%

1.12.10 Deliver the regional museum outreach services and assist in the development of a network of sustainable museum collections in the Riverina Delivery the regional museum outreach services and assist in the development of a network of sustainable museum collections in the Riverina

100%

100%

1.12.11 Initiate, develop, promote and maintain museum education and public programs

Manager, Community Services 100%

100%

Manager, Community Services

Number of education and public programs initiated and delivered

-

-

-

48 Programs

Ensure high quality customer service through the completion of annual audience/visitor evaluation reporting

-

-

-

100%

100%

100%

100%

100%

Marketing and promotion for museum exhibitions, education and public programs 1.12.12 Deliver a diverse annual exhibition schedule Deliver a diverse annual exhibition schedule

Manager, Community Services -

-

33

-

8 Exhibitions

Combined Delivery Program & Operational Plan

engaged & involved community.

1.12.13 Deliver library services and collections Number of library visits per quarter

Manager, Community Services 45,000 Visits

45,000 Visits

45,000 Visits

45,000 Visits

-

-

-

1 Report

Number of new Library Memberships

800 Memberships

800 Memberships

800 Memberships

800 Memberships

Number of new Cyber Memberships using e-resources and other services

380 Memberships

380 Memberships

380 Memberships

380 Memberships

Number of physical items loaned ( books, DVDs, magazines. Audio and kits

62,500 Loans

62,500 Loans

62,500 Loans

62,500 Loans

Report on the number and types of electronic resources downloaded ( eBooks, eAudio, eMusic, eMagazines and eDatabases)

-

-

-

1 Report

Report on the total number of full memberships and visitor memberships

-

-

-

1 Report

75%

75%

75%

75%

125 Requests

125 Requests

125 Requests

125 Requests

50 books

50 books

50 books

Report on Number of Library Memberships

Percentage of Self Loan transactions Inter Library Loans Requests Report on the foreign language books from State Library of NSW

50 Books

Report on Community Links service to Aged Care Facilities

-

-

-

1 Report

Report on Social Media and Web Maintenance: Current web presence and active engagement through Facebook, Twitter, Blogs, Enewsletter, Pinterest, YouTube Videos

-

-

-

1 Report

Website visits and redirects to electronic services and resources

-

-

-

12,000 Visits

Publish Community Directory ( LINCS Service)

-

-

-

1 Directory

1.12.14 Provide physical and online access to Wagga Wagga’s history through the Local Studies Report on Local Studies Service : collections, services and promotional activities

-

-

1.12.15 Deliver a broad range of library spaces, programs and activities both in-house and outreach

Manager, Community Services -

1 Report

Manager, Community Services

Report on Home Library Service

-

-

-

1 Report

Report on Home Library Service including volunteer and customer statistics

-

-

-

1 Report

5 Exhibitions

5 Exhibitions

5 Exhibitions

5 Exhibitions

Number of events per quarter on community learning

5 Events

5 Events

5 Events

5 Events

Number of partnerships and outreach activities across all age groups.

4 Activities

4 Activities

4 Activities

4 Activities

Number of inter-generational and family programs

1 program

1 program

1 program

1 program

-

-

-

1 Report

Number of programs and information services for culturally and linguistically diverse communities

1 Program

4 Programs

1 Program

1Program

Number of programs, activities and services for the Indigenous community

1 Program

1 Program

1 Program

1 Program

Number of programs for preschool aged children

2 Programs

2 Programs

2 Programs

2 Programs

Number of programs for school aged children

3 Programs

3 Programs

3 Programs

3 Programs

Number of programs and information services for youth

1 Program

1 Program

1 Program

2 Programs

Number of programs and information services for adults

3 Programs

3 Programs

3 Programs

3 Programs

Number of display and exhibitions per quarter

Report on the number of programs, activities and services for people with disabilities and their carers

34

Combined Delivery Program & Operational Plan

engaged & involved community.

Number of programs and information services for older people

2 Programs

2 Programs

2 Programs

2 Programs

1.13 Provide, facilitate and maintain community and cultural infrastructure 1.13.1 Maintain Art Gallery infrastructure and operations to National Industry standards

Manager, Community Services

Maintain and upgrade Art Gallery infrastructure to industry best standards

100%

100%

100%

100%

Maintain and review Art Gallery policies and procedures to industry best standards

100%

100%

100%

100%

Maintain infrastructure, operations and procedures to ensure adherence to WHS legislation, policies and guidelines

100%

100%

100%

100%

1.13.2 Develop and care for Art Collections of national significance

Manager, Community Services

Acquire pieces for the Margaret Carnegie Print Collection

-

-

-

100%

Acquire pieces for the National Art Glass Collection

-

-

-

100%

Care for and conserve the Margaret Carnegie Print Collection

-

-

-

1 Audit

Care for and conserve the National Art Glass Collection

-

-

-

1 Audit

Care for and conserve the general collection

-

-

-

1 Audit

1.13.3 Maintain and renew cultural infrastructure and technology to ensure that the Civic Theatre remains viable and effective

Manager, Community Services

Maintain technical equipment to a safe and professional standard

100%

100%

100%

100%

Implement Civic Theatre Asset Management Plan

100%

100%

100%

100%

1.13.4 Manage the collections of the Museum of the Riverina to National Standards framework

Manager, Community Services

Implement recommendations from the National Museum Standards program

100%

100%

100%

100%

Maintain infrastructure, operations and procedures to ensure adherence to WHS legislation, policies and guidelines

100%

100%

100%

100%

Implement best practice collection management, research, collection storage and access programs

100%

100%

100%

100%

1.13.5 Impliment Public Art Policy

Manager, Community Services

Administer the Public Art Advisory Panel meetings

-

-

-

6 meetings

Complete Zone 3 Airport Public Art Project

-

100%

-

-

Partner in the Delivery of the dLux disstre` new media project

-

-

-

1 update

100%

100%

100%

100%

-

-

-

100%

100%

100%

100%

100%

Maintain Public Art collection Revise the Public Art Plan 2014-2016 Maintain representation of Wagga Wagga City Council as a member of the Eastern Riverina Arts Board

1.14 Advocate , partner and facilitate the delivery of affordable and accessible services and infrastructure 1.14.1 Facilitate Community Development Manage and facilitate relationships with key stakeholders in service provision and access across all demographics

Manager, Community Services 100 Meetings

100 Meetings

35

100 Meetings

100 Meetings

Combined Delivery Program & Operational Plan

engaged & involved community.

Provide strategic support across council on matters relating to community welfare and community development including funding applications across the business

100%

100%

100%

100%

Maintain and coordinate usage by community groups and not for profits to council facilities (community centres) to enable access to support programs and increase education and employment opportunities for community members

100%

100%

100%

100%

Facilitate community consultation on matters pertinent to council and community

4 Consultations

4 Consultations

4 Consultations

4 Consultations

Facilitate training on demographic tools and databases to internal staff and community Non-government organisations

100%

100%

100%

100%

1.14.2 Plan and facilitate social and community capacity programs and activities including celebratory days across the Local Government Area

Manager, Community Services

Programs/activities facilitated for culturally and linguistically diverse communities

-

-

-

8 Programs

Programs/activities facilitated for Aboriginal and Torres Strait Islander communities

-

-

-

8 Programs

1.14.3 Promote and provide Family Day Care and in-home care as quality child care options for all members of the community

Manager, Community Services

Service delivery remains within legislative requirements

100%

100%

100%

100%

Conduct monthly educator visits by a trained Early Childhood staff member

100%

100%

100%

100%

Weekly visits for new educators during their first month by a trained early childhood staff member

100%

100%

100%

100%

Fortnightly attendance records for Educators are processed on time

100%

100%

100%

100%

Feedback collected on Service Delivery

100%

100%

100%

100%

Playsession activities are facilitated

100%

100%

100%

100%

All educators participate in mandatory professional development opportunities

100%

100%

100%

100%

We protect our heritage

1.15 manage local heritage 1.15.1 Provide heritage management controls to assist Development Assessment

Manager, Strategic Planning

Liaise with Planners and external consultants as required

100%

36

Combined Delivery Program & Operational Plan

100%

100%

100%

safe & healthy community.

we have a safe &

healthy

community.

37

Combined Delivery Program & Operational Plan

safe & healthy community.

We provide access to beautiful parks and recreational spaces throughout the commmunity

2.1 Enhance and maintain parks, recreational facilities and open space Manager Environment and Recreation Services

2.1.1 Enhance and maintain parks and open spaces Deliver Roadside Mowing program

-

-

-

4 Cuts

Deliver Parks Mowing Program

-

-

-

9 Cuts

Deliver high presentation parks mowing program

-

-

-

39 Cuts

Deliver cemetery maintenance program

-

-

-

100%

Manager Environment and Recreation Services

2.1.2 Enhance and maintain recreational facilities Complete Bosley Park Boating Access Project

-

100%

-

-

Upgrade Jim Elphick Tennis Centre Fencing

-

100%

-

-

Complete sportsground lighting at Duke of Kent Oval

-

-

100%

-

Complete Sportsground lighting at Rawlings Park

-

-

100%

-

Implement outcomes from the Bike Plan

-

-

-

100%

Renew condition 4/5 assets

-

-

-

100%

Deliver annual Playground Replacement program – - Chambers Park - Tennyson Park - Schooner Place Park - Tony Place Park

100%

Continue fencing program at Nature Reserves

-

-

-

100%

Redevelop new playing ground at Conolly Rugby Park

-

-

-

100%

Manager Environment and Recreation Services

2.1.3 Lineal Park Corridor Recreation Improvements Initiation Planning Execution

-

100%

-

-

-

100%

-

-

-

100%

Manager Environment and Recreation Services

2.1.4 Construct Indoor Multi Purpose Stadium Construction

25%

37%

-

-

-

100%

Manager Environment and Recreation Services

2.1.6 Estella Playground and Local Open Space Works Project Completion

63%

Manager Environment and Recreation Services

2.1.5 Replace Wave Ball with New Recreational Facility at Oasis Aquatic Centre Replacement

50%

-

-

-

100%

Manager Environment and Recreation Services

2.1.7 Construction for renewal of Tolland Neighbourhood Park Planning

100%

-

-

-

Execution

-

-

-

100%

Manager Parks and Strategic Operations

2.1.8 Conduct Tree Management Complete all Tree Management Application inspections within 21 days

100%

100%

38

Combined Delivery Program & Operational Plan

100%

Manager Parks and Strategic Operations

2.1.9 Parks Operation Management Deliver strategic planning services for new and infill areas for the Wagga Wagga Local Government Area

100%

-

-

-

100%

safe & healthy community.

Deliver landscape design program citywide

-

-

-

100%

2.2 Provide recreational programs Manager, Parks and Strategic Operations

2.2.1 Provide aquatic facilities and programs Bookings for Swim and Survive program

-

-

-

5600 Bookings

Annual visitations to Oasis Regional Aquatic Centre

-

-

-

300,000 Visitors

2.3 Implement the Riverside Master Plan Manager Commercial and Economic Development Strategic

2.3.1 Facilitate the development and implementation of the Riverside Master Plan Commence Procurement Process for Wagga Beach Landscaping

100%

-

-

-

Landscaping commenced

-

100%

-

-

Landscaping completed

-

-

100%

-

Final Inspection of Wagga Wagga Beach Landscaping

-

-

-

100%

Present commercial development opportunities to the market in strategic Riverside locations through Expression of Interest Process

-

-

-

100%

We are a healthy community

2.4 Implement public health and safety initiatives Manager, Information Services and Corporate Strategy

2.4.1 Install CCTV in Wagga Wagga’s Central Business District Project complete

-

-

2.4.2 Deliver companion animal and livestock management services Ensure compliance with legislative requirements for dangerous dogs

-

100%

Manager, Regulatory Services -

-

-

1 report

Respond to customer requests within 72 hours

90%

90%

90%

90%

Maintain Glenfield Road Animal Shelter operations

100%

100%

100%

100%

Respond to call out for stock and dangerous dogs in accordance with protocols

100%

100%

100%

100%

2.4.3 Deliver regulatory services

Manager, Regulatory Services

Maintain controls for parking enforcement

100%

100%

100%

100%

Respond to customer requests within 72 hours

90%

90%

90%

90%

Undertake investigations into legislative breaches

100%

100%

100%

100%

Process street activity applications

100%

100%

100%

100%

2.4.4 Redevelopment of Glenfield Road Animal Shelter Redevelopment of Glenfield Road Animal Shelter

Manager, Regulatory Services -

100%

-

Manager, Environment and Recreation Services

2.4.5 Deliver public health programs Respond to customer requests for sharp collection within 48 hours

-

100%

100%

100%

100%

Produce annual food safety and compliance calendar

-

-

-

1 Calendar

Produce newsletters to food business owners

-

-

-

2 Newsletters

Manager, Environment and Recreation Services

2.4.6 Implement On-site Sewage Management Plan Assess and approve on-site sewerage management applications within 14 days

100%

39

100%

100%

100%

Combined Delivery Program & Operational Plan

safe & healthy community.

Inspections for onsite sewer management systems completed

100%

100%

100%

100%

Undertake investigations regarding customer complaints within 5 days

100%

100%

100%

100%

Manager, Environment and Recreation Services

2.4.7 Undertake health inspections to enforce legislative requirements Undertake food business inspections in accordance with food regulations partnerships

100%

100%

100%

100%

Undertake legionella control inspections

100%

100%

100%

100%

Undertake commercial and semi-commercial swimming pool inspections

100%

100%

100%

100%

Undertake skin penetration/hairdressing inspections

100%

100%

100%

100%

Undertake mortuary inspections

100%

100%

100%

100%

Respond to customer requests with 5 days

100%

100%

100%

100%

2.5 Provide and implement an inspection framework that supports public safety 2.5.1 Carry out swimming pool inspection audits Residential premises inspected for swimming pool safety

Manager, Development Services 100 Inspections

100 Inspections

2.5.2 Ensure annual fire safety statements are submitted for applicable buildings Submitted Annual Fire Safety Statements are finalised by Council

100 Inspections

100 Inspections

Manager, Development Services

-

-

2.5.3 Implement provisions of the Awning Policy

-

100%

Manager, Development Services

Premises with awnings overhanging road reserves have provided structural certification and insurance to Council satisfaction

100%

100%

100%

100%

Premises with awnings overhanging road reserves that require development approval have approval in place

100%

100%

100%

100%

2.6 Provide waste management services Manager Waste and Stormwater Services

2.6.1 Manage Kerbside Waste Collection Manage Kerbside Collection Contract

100%

100%

100%

100%

Manager Waste and Stormwater Services

2.6.2 Construct a new Waste Cell at the Gregadoo Waste Management Centre Initiation

100%

-

-

-

Planning

-

-

100%

-

Execution

-

-

-

20%

Manager Waste and Stormwater Services

2.6.3 Complete Cap at Gregadoo Waste Management Centre Initiation Planning

40

Combined Delivery Program & Operational Plan

100% -

-

-

-

-

100%

growing economy.

we have a

growing economy.

41

Combined Delivery Program & Operational Plan

growing economy.

We have a skilled workforce

3.1 Implement and devElop strategies to attract and retain highly skilled new residents to Wagga Wagga 3.1.1 Provide assistance for new residents including evocities relocaters Maintain local and project level Evocities web pages

Manager, Tourism

-

-

-

2 Updates

100%

100%

100%

100%

Report on Evocities Progress and achievements

-

-

-

2 Reports

Update Live Work Invest pack to satisfy local Evocities enquiries

-

-

-

1 Update

Work collaboratively with Evocities partners to monitor progress of marketing program

-

-

-

2 Meetings

Respond to local Evocities enquiries

3.1.2 Meet with Charles Sturt University and TAFE NSW Riverina Institute to coordinate strategies Manager, Council Business and activities for mutual benefit and synergy Meet with Charles Sturt University and TAFE NSW Riverina Institute

1 Meeting

1 Meeting

1 Meeting

1 Meeting

There is growing business investment in our community

3.2 Ensure Wagga Wagga Airport is a market leader in delivering regional air services 3.2.1 Promote Wagga Wagga Airport as a regional business hub and key contributor to the regional economy

Manager, Council Businesses and Property

Develop a Marketing Plan

100%

-

-

-

Implement Marketing Plan

-

-

100%

-

Print media/industry journals and advertorials

-

1 Advertorial

-

1 Advertorial

Run industry networking events – Aviation after five

-

1 Event

-

1 Event

Manager, Council Businesses and Property

3.2.2 Manage Airport Public Facilities Conduct daily maintenance of Airport Public facilities

100%

100%

100%

Manager, Council Businesses and Property

3.2.3 Manage Airport Car Park Ensure the car park is operational

100%

100%

100%

100%

100%

3.3 Ensure the Livestock Marketing Centre is a market leader in providing livestock sales and services 3.3.1 Deliver Livestock Marketing Centre operations in compliance with industry and stakeholder requirements

Manager, Council Businesses and Property

Convene Livestock Marketing Centre User Group meetings

1 Meeting

1 Meeting

1 Meeting

1 Meeting

Maintain infrastructure and systems to enable auctions and other permitted activities by members of Wagga Wagga Selling Agents Association

100%

100%

100%

100%

3.3.2 Promote the Livestock Marketing Centre as a regional business hub and key contributor to the rural economy

Manager, Council Businesses and Property

Participate in Australian Livestock Markets Association annual conference

-

-

-

1 Conference

Print media advertorials

-

-

-

1 Advertorial

Provide specific content in Council’s Annual Report

-

-

-

1 Report

Manager, Council Businesses and Property

3.3.3 Construct a new workshop building at the Livestock Marketing Centre Complete construction of the workshop building

42

Combined Delivery Program & Operational Plan

-

100%

-

-

growing economy.

Manager, Council Businesses and Property

3.3.4 Implement site access control system at the Livestock Marketing Centre Install site access control system

100%

-

3.3.5 Design and install improved lighting in truck wash facilities at Livestock Marketing Centre

-

-

Manager, Council Businesses and Property

Design

-

100%

-

-

Construction

-

-

-

100%

3.3.6 Design and install lighting over sheep yard loading ramps at Livestock Marketing Centre

Manager, Council Businesses and Property

Design

-

100%

-

-

Construction

-

-

-

100%

3.3.7 Expanded female toilet facilities in main office/cattle selling ring at Livestock Marketing Centre

Manager, Council Businesses and Property

Design

-

100%

-

-

Construction

-

-

-

100%

3.4 Implement Bomen Strategic Master Plan 3.4.1 Develop Bomen Business Park through implementing the Riverina Intermodal Freight and Logistics (RIFL) Hub Project Complete construction for the Eunony Bridge Road Project

-

-

Manager, Commercial and Economic Development Strategic -

100%

Tourism is a large industry in our community

3.5 Promote a positive image of Council in both the local community and the broader region 3.5.1 Provide organisational graphic design

Manager, Executive Services

Respond to requests to deliver Council documents as per corporate guidelines and community need

100%

100%

100%

100%

Respond to requests to develop material and support usage of City Brand across Council and the community

100%

100%

100%

100%

Respond to requests for design material to support the delivery and increase community understanding of Council works, services and projects

100%

100%

100%

100%

3.5.2 Maintain and administer Corporate and City Brand Guidelines Council Signage Guidelines completed

Manager, Executive Services 100%

-

-

-

Graphic Design Internal Work Request implemented

-

100%

-

-

Corporate Brand Guidelines Reviewed

-

-

-

100%

3.6 Develop and implement tourism activities and plans to attract visitors to Wagga Wagga Manager Economic Development and Visitor Economy

3.6.1 Assist and monitor product and industry development Respond to opportunities to develop tourism product such as tours and trails Participate in the implementation of the Destination Management Plan Maintain a comprehensive Calendar of Events and produce the monthly “What’s On� Guide

100%

100%

100%

100%

-

-

-

2 Meetings

3 Guides

3 Guides

3 Guides

3 Guides

Manager Economic Development and Visitor Economy

3.6.2 Provide a co-ordinated calendar of events Support events that have the potential to attract local, state and national participation providing an economic benefit to Wagga Wagga

100%

100%

43

100%

100%

Combined Delivery Program & Operational Plan

growing economy.

Provide assistance to event organisers to encourage the hosting of events.

100%

100%

3.6.3 Record visitor statistics

100%

100%

Manager Economic Development and Visitor Economy

Gather and record visitor enquiry statistics

-

-

-

2 Reports

Record Tourism Research Australia/Destination NSW Statistics on Visitation and spend

-

-

-

2 Reports

3.6.4 Work in collaboration with state and regional partners to increase visitation to Wagga Wagga and the region

Manager Economic Development and Visitor Economy

Participate in regional campaigns and promotional activities

100%

100%

100%

100%

Update STDW (State Tourism Data Warehouse) to populate Visit NSW and visit Riverina Websites

100%

100%

100%

100%

There is government investment in our community

3.7 Provide financial assistance to community groups and projects 3.7.1 Implement the Annual Community Grants Program Finalise payment of the 2013/2014 grants

Manager Environment and Recreation Services 100%

-

-

-

Advertise 2014/2015 Grants Program

-

-

100%

-

Information workshops held

-

-

-

100%

Assess applications

-

-

-

100%

44

Combined Delivery Program & Operational Plan

sustainable natural & built environment.

we have a

sustainable natural & built environment.

45

Combined Delivery Program & Operational Plan

sustainable natural & built environment.

We monitor the quality of our environment

4.1 effectively manage water resources 4.1.1 Conduct water quality monitoring of local waterways

Manager, Environment and Recreation Services

Monthly monitoring completed

100%

100%

100%

100%

Monthly urban salinity monitoring completed

100%

100%

100%

100%

We promote environmental sustainability through education and sustainable practices

4.2 Implement the Resource Recover Strategy 4.2.1 Provide community education on waste minimisation and recycling Run waste related workshops

-

Manager, Environment and Recreation Services -

4.2.2 Construct Resource Recovery Centre at Gregadoo Waste Management Centre

-

2 Workshops

Manager, Waste and Stormwater

Complete roads and drainage works

-

100%

-

-

Construction of Resource Recovery Centre (building and services)

-

-

-

100%

4.3 Implement environmental practices and initiatives 4.3.1 Monitor Council’s energy and water consumption

Manager, Environment and Recreation Services

Conduct quarterly report from Planet Footprint on Council’s energy usage

-

-

-

4 Reports

Conduct quarterly report from Planet Footprint on Council’s water usage

-

-

-

4 Reports

4.3.2 Implement energy and water reduction initiatives

Manager, Environment and Recreation Services

Energy efficiency programs delivered

100%

100%

100%

100%

Water efficiency programs delivered

100%

100%

100%

100%

4.3.3 Develop Greenhouse Action Plan Plan developed

Manager, Environment and Recreation Services -

-

-

100%

4.4 Implement community programs to improve environmental sustainability 4.4.1 Coordinate national environmental events

Manager, Environment and Recreation Services -

-

100%

-

100%

-

-

-

Coordinate Earth Hour promotion

-

-

100%

-

National recycling week

-

100%

-

-

Coordinate Clean Up Australia Day Coordinate National Tree Day

4.4.2 Coordinate community education initiatives focussing on environmental sustainability Environmental sustainability education workshops/programs run

-

-

Manager, Environment and Recreation Services -

4 Programs

4.5 Minimise detrimental impacts in the environment 4.5.1 Comply with all statutory requirements for solid waste management and sewage treatment works Statutory requirements for Environmental Protection Licences are met

46

Combined Delivery Program & Operational Plan

100%

100%

Manager Waste and Stormwater Services 100%

100%

sustainable natural & built environment.

4.5.2 Process Liquid Trade Waste applications

Manager Waste and Stormwater Services

Renew all applications every 5 years

100%

100%

100%

100%

Ensure all relevant new developments are enrolled with an agreement for a period of 5 years,

100%

100%

100%

100%

Monitor illegal/non compliant dischargers,

100%

100%

100%

100%

Inspect and advise non residential dischargers.

100%

100%

100%

100%

Renew all applications every 5 years

100%

100%

100%

100%

4.5.3 Manage Carbon Pricing Mechanism Ensure 100% compliance with the CPM

Manager Waste and Stormwater Services 100%

100%

100%

100%

Environmental complaints and breaches are investigated

100%

100%

100%

100%

Statutory requirements for Environmental Protection Licences are met

100%

100%

100%

100%

Development applications assessed for environmental impacts

100%

100%

100%

100%

4.5.4 Comply with Environmental Legislation

We improve the quality of our environment

4.6 Protect and enhance natural areas 4.6.1 Implement restoration and rehabilitation projects

Manager, Environment and Recreation Services

Submit application for grant funding

-

-

-

1 Grant Application

Progress Narrung Street Wetland project

-

-

-

100%

Lloyed environmental restoration project

-

-

-

100%

4.6.2 Implement the noxious weed control programs

Manager, Environment and Recreation Services

Roadsides sprayed for noxious weeds

-

-

-

2400km

Private properties inspected

-

-

-

320 Inspections

Awareness and extension activities conducted

-

-

-

4 activities

4.6.3 Develop a Vegetation Management Plan Plan developed

Manager, Environment and Recreation Services -

-

-

100%

4.7 Manage contaminates sites 4.7.1 Monitor and remediate potentially contaminated sites Remediate the former Tarcutta Street Gasworks site Monitor potentially contaminated sites

Manager, Environment and Recreation Services -

100%

-

-

100%

100%

100%

100%

We maintain our current and future infrastructure

4.8 Plan, construct, maintain and manage sealed roads 4.8.1 Renew and maintain sealed roads

Manager Engineering

Complete pavement rehabilitation program

-

-

-

100%

Complete reseal program

-

-

-

100%

Complete urban asphalt program

-

-

100%

-

4.8.2 Renew and maintain kerb and gutter Complete kerb and gutter replacment program

Manager Engineering -

-

4.8.3 Maintian Carparks

-

100%

Manager Engineering

47

Combined Delivery Program & Operational Plan

sustainable natural & built environment.

Routine maintenance undertaken as scheduled Reduction in number of customer requests recieved

100% 2% Reduction

100% 2% Reduction

4.8.4 Manage permanent road closures

100% 2% Reduction

100% 2% Reduction

Manager Council Businesses and Property

Initiate application and subsequent disposal of land within 3 months of Council resolution

100%

100%

100%

100%

4.9 Plan, construct, maintain and manage unsealed Roads 4.9.1 Renew and maintain unsealed roads

Manager Engineering

Complete gravel sheet program

-

-

-

100%

4.10 Plan, construct, maintain and manage streetscapes 4.10.1 Construct, renew and maintain bus shelters

Manager Engineering

Routine maintenance undertaken as scheduled

100%

100%

100%

100%

Complete bus shelter construction and renewal program

100%

4.10.2 Enhance and maintain streetscapes

Manager Parks and Strategic Operations

Deliver the annual new and replacement Street Tree program Complete all street tree customer requests within 30 days

-

650 Trees

-

-

100%

100%

100%

100%

4.11 Plan construct, maintain and manage pathways 4.11.1 Construct, renew and maintain footpaths and shared paths

Manager, Engineering

Complete Footpath replacement program

-

-

4.11.2 Implement Pedestrian Access and Mobility Program (PAMP)

-

100%

Manager, Engineering

Scheduled pedestrian access ramps constructed

-

-

-

100%

4.12 Plan, construct, maintain and manage levees 4.12.1 Upgrade the main city levee bank flood protection

Manager, Infrastructure Planning

Detailed design complete

-

-

-

100%

4.13 Plan, construct, maintain and manage sewer systems 4.13.1 Implement renewal program for gravity sewer

Manager, Waste and Stormwater

Complete all identified renewals as per the priorities on the Black Spot list

-

-

4.13.2 Implement sewer mains rehabilitation program 0.5km

0.5km

4.13.3 Maintain sewer assets 100%

100%

4.13.4 Eliminate joint sewer connections 100%

100%

4.13.5 Extend Bolton Park rising mains ( SPS01) -

-

4.13.6 Construct new Bomen pump station

100%

100%

100%

-

100%

Manager, Waste and Stormwater 100%

Planning

-

-

-

-

-

-

100%

4.13.7 Renew Mechanical Pump at Wagga Beach Pump Station

Manager, Waste and Stormwater -

-

4.13.8 Construct Forrest Hill Pump Station

-

100%

Manager, Waste and Stormwater -

Combined Delivery Program & Operational Plan

100%

Manager, Waste and Stormwater

Design complete

48

0.5km

Manager, Waste and Stormwater

Respond to all applications received

Design

0.5km

Manager, Waste and Stormwater

Complete maintenance of scheduled sewer assets

Replacement complete

100%

Manager, Waste and Stormwater

Deliver a minimum of 2km of rehabilitated/re lined sewer main

Initiation

-

100%

-

-

sustainable natural & built environment.

Construction commenced

-

-

4.13.9 Construct Reticulation System Mangoplah Construction complete

-

-

-

-

-

-

100%

100%

-

-

100%

100%

100%

Manager, Waste and Stormwater 100%

100%

4.13.14 Design Oura Sewer Reticulation Scheme Survey Complete

100%

Manager, Waste and Stormwater

4.13.13 Operation of Sewage Treatment Plants Comply with all statutory requirements for management and operations of sewage treatment plants

-

Manager, Waste and Stormwater

4.13.12 Coordinate Pressure Sewer Connections (E1’s) Complete all submissions through a Development Application process, and referrals from Councils Environmental Health Division

100%

Manager, Waste and Stormwater

4.13.11 Upgrade sewerage pump station control system Upgrade current RADTEL control system with new ClearScada system. Program is to be undertaken over a two year period.

100%

Manager, Waste and Stormwater

4.13.10 Construction of Sewage Treatment Works Mangoplah Construction Complete

-

100%

100%

Manager, Waste and Stormwater 100%

-

-

-

Draft Design

-

-

100%

-

Planning Phase Complete

-

-

-

100%

4.14 Plan, construct, maintain and manage drainage systems 4.14.1 Progressively upgrade flood pumps Review and maintain compliant standards for flood pumps Install gross pollutant traps around the lagoon

Manager, Waste and Stormwater -

-

-

100%

25%

50%

75%

100%

4.14.2 Maintain stormwater assets Completed schedule of maintenance for stormwater assets

Manager, Waste and Stormwater 100%

100%

4.14.3 Assess encumbrance of mains/easement applications Process all submissions received through a Development Application process within set timeframes

100%

100%

Manager, Waste and Stormwater 100%

100%

4.14.4 Duplicate Stormwater Drainage - 1050 Copland St to proposed pumping station - Wagga East Developer Servicing Plan Area

100%

100%

Manager, Waste and Stormwater Services

Initiation

100%

-

-

-

Planning

-

-

100%

-

Execution

-

-

-

25%

Manager, Waste and Stormwater Services

4.14.5 Copland St Industrial Land - Pump Station for Drainage Purposes Initiation

100%

-

-

-

Planning

-

-

100%

-

Execution

-

-

-

25%

4.14.6 Implement Stormwater Drainage - New Estella western and southern subdivision piped drainage Pine Gully Road /Old Narrandera Road to Olympic Highway

Manager, Waste and Stormwater Services

Initiation

100%

-

-

-

Planning

-

-

100%

-

Execution

-

-

-

25%

4.14.7 Manage Stormwater Develop mitigation solutions for hot spots

Manager, Waste and Stormwater Services -

-

49

-

100%

Combined Delivery Program & Operational Plan

sustainable natural & built environment.

Implement hot spot mitigation solutions

-

-

-

100%

Develop mitigation solutions for known stormwater risks

100%

100%

100%

100%

Implement mitigation solutions for known stormwater risk items

100%

100%

100%

100%

-

-

-

100%

Undertake annual CCTV inspections 4.14.8 Complete annual fire trails program Complete annual fire trails program

Manager, Waste and Stormwater Services -

100%

-

-

4.15 Plan, construct, maintain and manage community buildings 4.15.1 Manage leasing and licensing of Council owned or controlled real property

Manager, Council Businesses and Property

Initiate new lease or licence agreements, within 3 months of Council resolution

100%

100%

100%

100%

Manage rent reviews, outgoings, lessee/licensee insurance certificates of currency

100%

100%

100%

100%

Renew leases and licences

100%

100%

100%

100%

Maintain leased and licensed premises

100%

100%

100%

100%

4.15.2 Property Management

Manager, Council Businesses and Property

Initiate acquisitions (by agreement), compulsory acquisitions, disposals within 3 months of Council resolution

100%

100%

100%

100%

Title Research (e.g. ownership, easements, covenants, etc) to inform decision making,within agreed timeline

100%

100%

100%

100%

Maintain Council owned and Council controlled real property data in GIS system within 1 month of implemented change

100%

100%

100%

100%

Review of Development Applications potentially impacting Council property

100%

100%

100%

100%

4.15.3 Maintain and renew Council buildings Maintain and renew buildings to agreed standard and within adopted budgets

Manager, Council Businesses and Property 100%

100%

4.15.4 Manage service contracts Manage contracts for Security, Cleaning, Fire Safety Systems, Lifts

100%

100%

Manager, Council Businesses and Property 100%

100%

14.15.5 Upgrade Air-Conditioning Control at Wagga Wagga Civic Centre

100%

100%

Manager, Council Businesses and Property

Initiation

100%

-

-

-

Planning

-

-

100%

-

Execution

-

-

-

100%

Closure

-

-

-

100%

4.16 Implement sustainable procurement practices 4.16.1 Provide procurement services Stock turnover ratio of Council stores Average utilisation of major plant

Manager, Procurement Services 4.1 Ratio

4.1 Ratio

4.1 Ratio

4.1 Ratio

75%

75%

75%

75%

We plan for resilient and sustainable built environments

4.17 Maintain and update strategic land use plans 4.17.1 Amend the Wagga Wagga Local Environmental Plan 2010 Receive and process requests for amendments to the Wagga Wagga Local Environmental Plan on a bi-annual basis

50

Combined Delivery Program & Operational Plan

Manager, Strategic Planning 100%

-

100%

-

sustainable natural & built environment.

Receive and process individual Planning Proposals to amend the Local Environmental Plan that have significant positive economic and social impacts for the whole of the Wagga Wagga Local Government Area separately to the bi-annual amendments.

Consult with internal and external stakeholders in relation to proposals to alter the Local Environmental Plan

100%

100%

100%

100%

100%

100%

100%

100%

-

-

-

40%

Undertake a 5 yearly review of the Wagga Wagga Local Environmental Plan 2010 4.17.2 Amend the Wagga Wagga Development Control Plan 2010

Manager, Strategic Planning

Liaise with all Directorates and Advisory committees to ensure consistent and ongoing review of the Wagga Wagga Development Control Plan 2010

100%

100%

100%

100%

Implement ecologically sustainable development principles and programs

100%

100%

100%

100%

Prepare amendments to the Development Control Plan 2010 that support amendments to the the Local Environmental Plan 2010

25%

50%

75%

100%

4.17.3 Develop and implement Strategic strategies and policies

Manager, Strategic Planning

Implement actions of the Wagga Wagga Spatial Plan 20132043

-

-

-

10%

Undertake a 5 yearly review of the Wagga Wagga Spatial Plan 2013-2043

-

-

-

20%

100%

100%

100%

100%

-

-

-

50%

100%

100%

100%

100%

Maintain contaminated (potential) land register Review and update Traffic Model in conjunction with Roads and Maritime Services Maintain and update Property Vegetation Plan register

4.17.4 Process and issue Section 149 (2) and (5) Planning Certificates.

Process applications within 5 working days

Update certificate templates to reflect amendments to the Wagga Wagga Local Environmental Plan and Development Control Plan

Manager, Strategic Planning

90%

90%

90%

90%

100%

100%

100%

100%

4.17.5 Car Parking Study Review and update the 2008 Wagga Wagga CBD Parking Study

Manager, Strategic Planning -

-

-

50%

4.18 Asses and determine Planning and Development applications 4.18.1 Assess Council lodged Construction Certificate applications and undertake the role of Principal Certifying Authority Construction Certificates (CC) determined within 40 days from the date of approval of the Development Application or date the CC is lodged

60%

60%

4.18.2 Assess and determine Development Applications Development Applications determined within 40 days

60%

60%

Manager, Development Services 70%

70%

4.18.3 Assess and determine Plumbing and Drainage Applications and undertake inspections to ensure compliance Assess and determine Section 68 applications within 7 days of receipt

Manager Development Services

70%

70%

51

70%

70%

Manager, Development Services 70%

70%

Combined Delivery Program & Operational Plan

contact us.

questions?

comments? contact us. contact us Wagga Wagga City Council PO Box 20 Cnr Baylis & Morrow Sts Wagga Wagga NSW Ph: 1300 292 442 Fax: (02) 6926 9199 Email: council@wagga.nsw.gov.au Follow @WaggaCouncil on Twitter to get the news, events and emergency information straight from the source.

www.wagga.nsw.gov.au