REGISTRATION DEADLINE: WEDNESDAY, DECEMBER 27, 2017
We’re packing for the warmer shores of Savannah this winter and, as always, you’re invited to join us and hundreds of your closest industry friends there. We’re calling the show Savannah Sparkle, and it’ll have more than enough new, bright, shiny objects to mesmerize and entice your customers throughout 2018. By the way, if the names Pete Maravich, Julius Erving, Moses Malone, Penny Hardaway, Charles Barkley, Shaquille O’Neal, Maurice Cheeks and Darryl Dawkins mean anything to you, you’ll be very interested in our keynote speaker, NBA Hall-ofFamer Pat Williams. Since 1968, Pat has either traded
SHOW AND EVENT SCHEDULE FRIDAY - JANUARY 19 Savannah Culinary Tour*, 12:30 - 5:45 p.m. Old Savannah Trolley Tour*, 1:15 - 3 p.m. Pancis Gems Presents – How to Make More Money with Fancy Color Diamonds, 1:30 - 2:30 p.m. GN Diamond Presents – Distinguish Yourself from the Internet and Sell More Diamonds, 2 - 3 p.m.
or drafted every one of them–and hundreds more. He’ll talk to us about teamwork, something he knows a little about. We’ll also have some educational seminars, another Brain Gain Breakout session, a few interesting excursions, terrific get-togethers and a buying floor filled with the most generous, most supportive vendors in the business. After the frenzy of the holiday sales cycle, you’ll be looking for a break. And a major restock. So register online now and we’ll see you in Savannah.
Gems One Presents – Top 10 Jewelry/Marketing Trends, 7:30 - 9 p.m.
Registration Desk Opens, 8 a.m.
SATURDAY - JANUARY 20
Buying Floor Opens, 9:30 a.m.
Seminar Continental Breakfast, 7:30 - 9 a.m.
Idea Center, 10 a.m. - 5 p.m.
Seminar / Member Show Registration, 7:30 a.m. - 12:30 p.m.
Press Release Photos Taken, 1 - 3 p.m.
Seminars, 8:30 a.m. - 12:20 p.m. General Membership Meeting, Luncheon and Keynote, 12:30 - 2 p.m. Show Registration, 1 - 7 p.m.
Buying Floor Closes, 6 p.m. Sunday Get-Together, 6 - 8:30 p.m.
MONDAY - JANUARY 22
The EDGE User’s Meeting, 2:30 - 5 p.m.
Buying Floor Grand Opening, 2 p.m.
Jewelers Mutual Warranty and Shipping Program, 3 - 4:30 p.m.
Sharing the Best of Your Savannah Experience and Continental Breakfast, 8 - 9:30 a.m.
New Member Orientation, 2 - 3 p.m.
Show Registration Desk Opens, 8 a.m.
Stuller Presents – RJO Insights: Bridal and Fine Jewelry Trends, 5 - 6:30 p.m.
Idea Center, 2 - 6 p.m.
Buying Floor Opens, 9:30 a.m.
Buying Floor Welcome Reception, 5 - 7 p.m.
Idea Center, 10 a.m. - 12 p.m.
Buying Floor Closes, 7 p.m.
Farewell Event, 2 - 3 p.m.
Overseas Branding Trip Reception, 7 - 8:30 p.m.
Buying Floor Closes, 3 p.m.
Star Gems Presents – CustomDesign Studio Training, 5 - 6:30 p.m. Early Registration, 5 - 8:30 p.m. New Member Reception and Orientation, 5:30 - 6:30 p.m. RJO Kick-Off Reception, 6:30 - 8:30 p.m.
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Brain Gain Breakouts, 8:30 - 9:30 a.m.
SUNDAY - JANUARY 21 Joint Member and Vendor Breakfast, 7:30 - 8:30 a.m.
Hearse Ghost Dinner Tour*, 6:40 - 11 p.m. Martini Tour*, 7 - 10 p.m. *Cost of optional excursions is the responsibility of the participant.
REGISTRATION DEADLINE: WEDNESDAY, DECEMBER 27, 2017
SALES LOCATION Savannah International Trade and Convention Center • Exhibit Hall AB One International Drive • Savannah, GA 31402 912-447-4000
HOST HOTEL The Westin Savannah Harbor Resort and Spa One Resort Drive • Savannah, GA 31421 912-201-2000 The Westin Savannah Harbor Resort and Spa, our host hotel, is located on Hutchinson Island less than a two-minute walk from the Convention Center, and a short water taxi ride to the restaurants and nightlife of downtown Savannah. Check-in: 4 p.m. • Check-out: 12 p.m.
Complimentary Accommodations
A nightly rate starting at $211 plus taxes and fees will be applied to stays longer than three nights and/or shoulder dates not included in the incentive. RJO does not cover suite upgrades or additional persons. Your complimentary accommodations will include a Westin resort fee that covers self-parking, in-room high speed internet access, toll-free calls, local calls up to 60 minutes, on-resort shuttle transportation, fitness club access including workout room, steam room and sauna, use of tennis racquets and courts, golf club storage, use of the chipping and putting greens and driving range (including the complimentary use of clubs).
Book Your Room Now Online: Visit the buying show section at RJOMembers.com to reserve your room quickly and easily. If you do not have a username and password yet, contact RJO at 800-247-1774. Telephone: Call the Westin’s reservation line at 888-627-8457, and inform them you will be attending the RJO buying show.
Online Show Registration To register for the Savannah Sparkle show and all of its seminars and activities, go to RJOMembers.com. You will need your RJO username and password; contact the RJO office at 888-627-8457 if you need to create them.
RJO will pay the base rate for up to three nights’ accommodations for qualifying members staying at the Westin Savannah Harbor Resort and Spa. Only Friday, Saturday, Sunday or Monday night stays qualify.
FRIDAY ––––– NEW TIME! ––––– MEMBER REGISTRATION BEGINS EARLIER Member registration will open early Friday evening. This will allow you to pick up your badge during the Kick-Off Reception. 5 - 8:30 p.m.; Westin, Grand Ballroom Pre-Function North ––––– NEW MEMBERS ONLY! ––––– NEW MEMBER RECEPTION AND ORIENTATION New members and first-time attendees are invited to attend one of two orientations. The first is the New Member Orientation Reception. This casual event will be held Friday evening, just before the RJO Kick-Off Reception begins. It will be an opportunity to mix and mingle with the
leadership committees of RJO and spend time with RJO Membership Coordinator Erin Sharp. Erin will review your show packet, make sure you are comfortable with the show layout and schedule, and answer any questions you may have. The second session will be Saturday afternoon before the opening of the buying floor at the Convention Center. New members will meet with Erin Sharp at the registration desk, where she will go over the materials for those not in attendance at Friday night’s orientation. If you’re new to RJO, please indicate which orientation you will be attending on your registration form. Friday, 5:30 - 6:30 p.m.; Westin Riverscape B ––––– or ––––– Saturday, 2 - 3 p.m.; Convention Center Registration Desk
FRIDAY KICK-OFF RECEPTION: SOUTHERN HOSPITALITY We couldn’t think of a better way to kick off our winter show than to get everybody together for an amazing industry mixer before the buying begins! Grab an hors d’oeuvre and a cocktail, then relax to the smooth flow of our DJ for an evening of memorable introductions and vivid conversation. Sponsoring vendors will have showcase towers on display to give you a preview of the merchandise available the next day. Join us for this event, which will energize you for the days ahead! 6:30 - 8:30 p.m.; Westin, Grand Ballroom ABC
FRIDAY’S VENDOR AFFILIATE MEETINGS: PANCIS GEMS PRESENTS – How to Make More Money with Fancy Color Diamonds Learn how to successfully sell color diamonds in your store. We’ll discuss training, products, and all the services we have to offer our partners. From investment diamonds, fashion products, diamond events and more, when you are a partner with Pancis you are backed by a professional online training program to help you sell! Our services guarantee growth in selling color to increase profit margins! 1:30 - 2:30 p.m.; Westin, Harbor Ballroom A
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$250 TRAVEL VOUCHERS
PURCHASE VOUCHERS
Register to attend the Savannah show by December 27th to receive one $250 travel voucher per dues-paying store. To qualify, your account must be in good standing with RJO and your registration must be received by the registration deadline.
Keep more for yourself at the Savannah Sparkle show by using purchase vouchers, good on every purchase from official RJO vendors during the show. Your specific voucher percentage–up to an additional 2 percent off each purchase–will be based on your store’s 2017 RJO purchase total. This information will be available at the show registration desk, or you can call the RJO office after December 21st.
These travel vouchers are provided courtesy of your RJO vendors.
WHAT’S IN THE WINDOW: WINDOW DISPLAY AND SHOWCASE DESIGN CONTEST This year we want to see how creative you can be! We are requesting that you email us photos of your favorite window display or showcase design from your store. We will display all the submitted images throughout the show, and allow members to vote on their favorite designs. To enter, you must be attending the show. Pictures (jpeg or png files are preferred) must be submitted via email to RJO’s Linda Brown at linda@rjomembers.com. The deadline is December 27th.
SUNDAY LUNCH COUPONS
Additional Show Discount
$100,000 - $149,999.99
1% on all show purchases
$150,000 - $199,999.99
1.5% on all show purchases
$200,000 or greater
2% on all show purchases
Vouchers must be filled out by you and submitted to RJO prior to the end of the buying show. Show voucher terms are six months.
BUYING FLOOR HOURS Saturday, January 20th
2 - 7 p.m.
Our very generous vendors again are sponsoring one $10 coupon per store, good Sunday at any concession stand on the show floor. Thank them by using the time you save to shop longer before the floor closes.
Sunday, January 21st
9:30 a.m. - 6 p.m.
Monday, January 22nd
9:30 a.m. - 3 p.m.
GN DIAMOND PRESENTS – Distinguish Yourself from the Internet and Sell More Diamonds Customers are changing and continuously challenging the retail jeweler. We believe in driving results and helping our retail partners solve their challenges such as profit margin erosion, lost sales to the internet, and the need to distinguish themselves from big box stores, Amazon and Blue Nile. Come see how we use science, technology and augmented reality to help you distinguish yourself from the internet to sell more diamonds.
world-class coverage that fits your needs and budget:
2 - 3 p.m.; Westin Riverscape B
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2017 Total Purchases
THE EDGE USER’S MEETING Users of The EDGE can come to freshen up on current features and learn what’s new with The EDGE. 2:30 - 5 p.m.; Westin, Harbor Ballroom B SMART SOLUTIONS TO MAKE YOUR BUSINESS SUCCESSFUL – Jewelers Mutual Warranty and Shipping Program Leaders in the jewelry industry have protected their businesses with insurance from Jewelers Mutual for over 100 years. Now they’re taking advantage of exclusive opportunities to grow their businesses, too. Learn about two new offerings that are added benefits to
JM Shipping Solution® – An easyto-use platform that offers exclusive discounts, insurance options for your packages, and much more. JM Care Plan™ – A maintenance plan designed to keep your customers’ jewelry looking like new while providing a new revenue stream for you, the jeweler, and by taking away the “who’s fault is it” question from the repair process. 3 - 4:30 p.m.; Westin, Harbor Ballroom A
STULLER PRESENTS – RJO Insights - Bridal and Fine Jewelry Trends Returning with updates to the most requested insights by RJO jewelers, once again Stuller will be hosting a special insight session. Do you know the selling points in today’s bridal market? Do you understand the expectations of the modern bride? This seminar focuses on new perspectives and solutions that can help ignite growth in the billion dollar bridal industry, in addition to what’s selling and statistics from The Knot. 5 - 6:30 p.m.; Westin, Grand Ballroom F
THE PURCHASE VOUCHER FRENZY: IT’S BACK AGAIN!
CANCELLATIONS AND REFUNDS
The Purchase Voucher Frenzy was such a hit in Tampa and Denver we had to do it again, teaming up with participating vendors to provide purchase vouchers good only during the last three hours of the show!
Show Cancellations: If you are unable to attend the show after having registered, you must notify the RJO office by January 12th to avoid event charges.
Just be on the sales floor Monday at noon and you’re automatically eligible to win. At that time we’ll be drawing to award three $200 credit vouchers to be applied to your RJO account as well as additional vouchers supplied by participating vendors ranging from $25 - $1,000 in available credits.
Event Cancellations: If you will be attending the show but unable to attend an event you have registered for, you must notify the RJO office at least five business days prior to the event.
To win, be present and have your Purchase Voucher Frenzy ticket with you during the drawing. Then listen for your ticket number to be called. You can increase your odds by purchasing extra tickets at the show for $5 each (or 3 for $10). All proceeds go to RJO Foundation, so why not?
PHOTO ID REQUIRED FOR THE SHOW FLOOR To ensure the safety of all of our members and vendors, we require a photo ID and business card upon registration check-in. Both items must be presented to receive your badge for access to the show floor.
NOTE: Paid excursion opportunities cannot be cancelled after December 29, 2017.
SPARKLE FOR SCHOLARSHIPS Help us kick off our 2018 fundraising efforts by donating breakout, chipped or unwanted diamonds of any sort. The RJO staff and leadership committees will package your donations into parcels, which our vendors will bid on. All of the funds raised will further the RJO Foundation’s mission of providing educational scholarships exclusively to RJO members. You can either bring your donations to Savannah or ship them directly to the RJO office before the show. Receipts will be given to each donor, allowing you to declare value of your donated diamonds based on carat weight. Guidelines for declaration will be available in Savannah.
STAR GEMS PRESENTS – CustomDesign Studio Training This seminar will allow existing RJO retailers the opportunity to familiarize themselves with the new features of the CustomDesign Studio as well as receive some additional training on the existing functions of the platform. It will also be a great opportunity for interested members to learn how this patentpending, groundbreaking technology will help implement one of the easiest-to-use design and image editing programs across all mobile platforms.
GEMS ONE PRESENTS – Top Ten Jewelry/Marketing Trends We’ll examine jewelry trends for 2018, as well as conduct a Vendor-Agnostic review of marketing and merchandising initiatives in the jewelry retailing sphere. 7:30 - 9 p.m.; Westin, Grand Ballroom D
Sunday Evening Get-Together: Relax & Unwind
When members look to relax or blow off a little steam after a day of sales, they come to RJO’s big Sunday social gathering. This time around we’ll have a sophisticated lounge prepared, a perfect hang-out to enjoy a traditional southern band as you fill up on appetizers, mingle and unwind. We will also be presenting RJO’s 2018 Lifetime Achievement Winner at the event. To add the proper amount of Savannah sparkle, our soirée will feature decadent feather centerpieces and bold masquerade masks. You’ll even have the opportunity to design and craft your own personalized mask to remember your time in Savannah!
5 - 6:30 p.m.; Westin, Grand Ballroom E
6 - 8:30 p.m.; Westin Grand Ballroom 7 p.m., awards presentation (Continued on next page) 5
GETTING TO THE SHOW AIRPORT Formal name: Savannah/Hilton Head International Airport 3-letter airport code: SAV Address: 400 Airways Avenue • Savannah, GA 31408
Please visit savannahairport.com/transportation for a list of companies and services that you can have waiting for you on arrival. Rates are set by the individual providers.
Phone: 912-964-0514
RENTAL CARS AVAILABLE AT THE AIRPORT
Distance to the Savannah Westin: 15 miles
Avis Rent A Car
800-831-2847
Budget Car Rental Contact
800-527-0700
Enterprise Rent A Car
800-736-8222
Hertz Car Rental
800-654-3131
National Car Rental
800-227-7368
Thrifty Car Rental
800-367-2277
Alamo Rent A Car
800-327-9633
TRANSPORTATION FROM THE AIRPORT TAXICAB SERVICE To catch a cab, visit the taxi desk on the lower level, outside of the baggage claim area. The fare from the airport to the Westin Savannah Resort (Hutchinson Island) is $34 (subject to change). Taxies are available 24 hours a day. There are many licensed cab companies in Savannah. To familiarize yourself with them, visit savannahairport.com/transportation.
WESTIN HOTEL SHUTTLE TO THE AIRPORT
And while not technically taxicab services, Lyft and Uber operate in Savannah. If you’ve installed their apps on your phone, you’re set.
The Westin’s Mercedes Airport Shuttle can’t pick you up at the airport, but it can take you there in style. To schedule your trip back to the airport, call 912-201-2000 or the front desk and ask for the airport shuttle.
RIDE SHARE SERVICE
The price is $25 for one individual, then $15 for each additional person traveling with the first.
UBER: $16 - $22 (UberX) Exit on the arrivals level. From the baggage claim, follow the signs to the rental car exit. LYFT: $21 (4-passenger) Open your app to find the exact pick-up location. You’ll most likely be directed to the lower level of the South Terminal.
SATURDAY SATURDAY SEMINARS: Please review the seminar pages in this registration booklet for descriptions of this show’s educational offerings. 8:30 a.m. - 12:20 p.m. GENERAL MEETING KICK-OFF LUNCHEON You’re not only an RJO member; with our co-op status, you’re also an owner, and have a stake in RJO. Plan to attend this luncheon meeting, where we’ll discuss the status of our organization, look at proposed services and review our goals for the future. The meeting will wrap in time for everyone to
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PREARRANGED SHUTTLE, VAN AND CAR SERVICES
attend the keynote address that immediately follows. 12:30 - 1:25 p.m.; Westin Grand Ballroom ABC KEYNOTE PRESENTATION: The Magic of Teamwork Pat Williams, co-founder and senior vice president of the Orlando Magic When you see Pat Williams’ diamondencrusted NBA Championship ring, you understand that the Hall-of-Famer is a master at building successful teams. In his presentation to RJO, Pat will share with us proven principles that are grounded in his experience
HOTEL PARKING The following parking rates apply at the Westin Savannah: Self-Parking = $18/day (covered by your Westin resort fee paid by RJO) Valet Charge = $23/day
building sports teams for over 50 years. Discover how to attract top talent, manage diverse egos and develop team chemistry to create a successful organization and store. Filled with explicit advice illustrated by entertaining stories, you’ll walk away with knowledge of how to create a staff that will produce better results and work more cohesively. 1:25 - 2 p.m.; Westin Grand Ballroom ABC NEXT GENERATION RECEPTION Participants of past RJO Next Gen Experience sessions are invited to reconnect with members sharing the same situation, chat about their progress and share their stories. This reception is also open to all “Generation Nexters”
interested in attending the 2018 Next Gen Experience. 6 - 7 p.m.; Convention Center Exhibit Hall Lounge Area OVERSEAS BRANDING TRIP RECEPTION Join us to learn about RJO’s exclusive new program that equips your employees with the knowledge and enthusiasm to pre-sell enough diamonds and colored stones to pay for your buying trip and increase your store’s overall sales. You’ll hear from program creator Kate Peterson, who recently returned from a trip, on ways to capitalize on RJO foreign buying expeditions. 7 - 8:30 p.m.; Convention Center, Meeting Room 106
SEMINAR SCHEDULE Time
ROOM 1
8:30 - 9:20 a.m.
Understanding the Latest in Online to Offline (O2O) Marketing Strategies Larry Chasin, Thinkspace
ROOM 2
ROOM 3
BUZZ SESSIONS
Team Building: 52 Fun Ways of Connecting to Yourself, Your Clients, Your Team Ivan Levy, Levy Creations
The 5 Silver Bullets to Productivity Improvement Brad Huisken, IAS Training
BUZZ SESSION: SWOT Analysis Facilitated by: Kate Peterson, Performance Concepts
Building Action Plans Online for Successful Special Events Nick Failla, Collected Concepts
Making Watches Part of Your Recipe for Success Jimmy Olmes, Reactor Watch Company
BUZZ SESSION: Managing Workplace Conflict Facilitated by: Kate Peterson, Performance Concepts
Data and CyberRelated Risks Facing Jewelry Businesses Bill Gunckel, Jewelers Mutual Insurance Group
Selling to the Internet Shopper Becka Johnson Kibby, Edge Retail Academy
Margins and Millennials Matthew Ego, Guild and Facet
BUZZ SESSION: Use All Your Data Each Month Facilitated by: Kate Peterson, Performance Concepts
Making the Grade: The Power of Teamwork Susan Arlin, Brilliant Performance Group
Driving Your In-Store and Online Promotions Nick Failla, Collected Concepts
Assess Your Social Media Presence & Stay Relevant in a Changing Retail Climate Tiffany Gonzalez, Keep Me Connected
BUZZ SESSION: Tips and Tricks to Prep for a Buying Show Facilitated by: Kate Peterson, Performance Concepts
Break
9:30 - 10:20 a.m.
Break
10:30 - 11:20 a.m.
Break
11:30 a.m. - 12:20 p.m.
SUNDAY MEMBER AND VENDOR JOINT BREAKFAST Our Joint Breakfast unites our jewelers and vendors for some quality discussions. It’s a great opportunity for honest heartto-heart conversations between retailers and vendors that always leads to greater empathy for each side. As partners, were in a position to help each other prosper. We hope you’re there to support one another as we work together to make RJO a better organization. 7:30 - 8:30 a.m.; Westin Grand Ballroom
RJO BRAIN GAIN BREAKOUTS Join your fellow members after Sunday’s breakfast for the second RJO Brain Gain Breakout session. In small groups facilitated by RJO leadership committees, you’ll learn how your peers work through business and industry challenges, find out what’s hot in stores and learn a few tips to use on the buying room floor as well as your store. There will be four breakout rooms with a maximum of 35 attendees in each room. Register early to ensure your seat. 8:30 - 9:30 am; Westin, Harbor Ballrooms A & B and Riverscape Rooms A & B
PRESS RELEASE PHOTOS To participate in RJO’s free press release program, sign up Saturday afternoon or Sunday morning at the show registration desk to schedule a time between 1 and 3 p.m. to have your photo taken. We’ll then send a press release and your photo to the newspaper(s) you specify. 1 - 3 p.m.; Convention Center, Exhibit Hall AB
MONDAY
that changes the way you’ve always seen things. That idea may come to you in a seminar, on the show floor, in conversation with vendors and other jewelers, even from a slip of the tongue. Come join your fellow members for informal discussions about your time in Savannah, and your takeaway from the weekend. 8 - 9:30 a.m.; Westin, Grand Ballroom ABC 8 - 8:30 a.m., breakfast begins 8:30 - 9:30 a.m., discussions
“SHARING THE BEST OF YOUR SAVANNAH EXPERIENCE” CONTINENTAL BREAKFAST All it takes to have a mind-blowing show experience is one idea, one comment 7
SATURDAY EDUCATIONAL SEMINARS 8:30-9:20
8:30-10:20
TEAM BUILDING: 52 FUN WAYS OF CONNECTING TO YOURSELF, YOUR CLIENTS, YOUR TEAM
UNDERSTANDING THE LATEST IN ONLINE TO OFFLINE (O2O) MARKETING STRATEGIES
Ivan Levy, Levy Creations Do your employees drive you crazy? Are your customers sometimes a pain in the neck? If you answered yes to any of these questions, this fun and interactive seminar is what your team needs. People want to connect, feel validated, be heard and be appreciated whether they are in front of or behind the showcase. This “art of being human” is going to be the new business model, and gratitude is the key. Come have fun while interacting with others as you build your brand through Ivan’s new deck of gratitude cards. Share with family, friends, co-workers, partners and especially your clients to be the jeweler who has cornered the market with gratitude!
THE 5 SILVER BULLETS TO PRODUCTIVITY IMPROVEMENT Brad Huisken, IAS Training Brad Huisken will lead you through a fun, motivational and educational seminar on how to effectively manage your people to increase productivity. A jewelry store cannot be managed based on opinions; it must be managed based on factual information. Numbers and statistics don’t lie: people do what you inspect, not necessarily what you expect. This seminar will unlock the mystery of what you need to inspect and how to empower your staff to run the business the way it should be. Mr. Huisken believes the consistent application of sound business principles enables a company to grow and flourish. The program will unlock the mystery of why some companies are fun and productive places to work and others are not. In today’s retail environment the only thing that separates one company from the competition is its people. The main responsibility of a store owner and/or manager is to provide the sales staff with the tools and benchmarks needed through accountability, non-negotiable standards, incentives, consequences, training and knowledge to achieve success.
BUZZ SESSION SWOT ANALYSIS Kate Peterson, Performance Concepts Everyone in the industry talks about SWOT Analysis (OK, maybe not everybody...but if you’re not talking about it, you should be). SWOT is a look at your business from the perspectives of Strengths, Weaknesses, Opportunities and Threats. If you haven’t gone through the exercise, now is the time. If you have, have you actually converted your discoveries to action at your store? RJO’s favorite facilitator, Kate Peterson, is back to walk you and your team through the SWOT analysis process. Whether you need to conduct an entire store analysis or focus on a specific department, this session will give you the tools you need to get started and finish strong. 8
Larry Chasin, Thinkspace The O2O marketing trend is now firmly established as the surest moneymaking strategy for your business. In this session, you’ll learn how to use your website to drive diamond and bridal prospects into your store to close the sale, when to use your website in-store to aid in the sales process itself, and effective marketing strategies for strengthening O2O commerce and growing your business. We’ll also cover amazing location-based digital marketing tools like Google Adwords and geofencing that allow you to compete with anyone.
9:30-10:20 BUILDING ACTION PLANS ONLINE FOR SUCCESSFUL SPECIAL EVENTS Nick Failla, Collected Concepts In just six days, special events can account for up to 20% of your year’s business. With special in-store events, your employees will drive sales and build confidence in their ability to sell. Make sure to join us and explore special event options, tools for preparations and training tactics to ensure your entire store’s success. Get your special event calendar set for 2018, then join Nick’s 11:30 a.m. session to learn the best methods for promoting your events.
MAKING WATCHES PART OF YOUR RECIPE FOR SUCCESS Jimmy Olmes, Reactor Watch Company The watch industry is extremely challenging, and many stores are weighing the option to exit the category all together. Make sure to attend this seminar to learn the state of the watch industry as a whole, including some important information regarding smartwatches. There are ways to make watches an important part of your overall mix, and make sure you are equipped with all the information necessary to get the most out of your watch stock.
BUZZ SESSION MANAGING WORKPLACE CONFLICT Kate Peterson, Performance Concepts How much time do you spend mediating disputes, disagreements and misunderstandings between your employees? Where would you rate yourself regarding managing conflict in your store? If you are a seasoned vet who could use a refresher or a newbie looking to build skills before you need to use them, make sure to attend this Buzz Session, where you’ll pick up plenty of Do’s, Don’ts and suggestions from your peers for building the skills you’ll need to help your employees when they need you most.
10:30-11:20
11:30-12:20
DATA AND CYBER-RELATED RISKS FACING JEWELRY BUSINESSES
MAKING THE GRADE: THE POWER OF TEAMWORK
Bill Gunckel, Jewelers Mutual Insurance Group Crimes in the jewelry industry don’t always have to be violent or forceful. Some savvy criminals have taken to cyberspace and, instead of stealing your physical inventory, they’re opting to target your bank account directly.
Susan Arlin, Brilliant Performance Group If you were to grade your business using the same criteria you use to grade a diamond, what grade would you give your team? Would you choose Flawless, VVS, VS, SI, or I? How brilliant does your business appear? While there are many facets that affect your brilliance, the ability of your team to work in a synchronous manner is critical to your success. When dysfunction is present, it undermines your entire operation and limits your ability to succeed. Internal strife, excessive competition, lack of clear leadership and ineffective communication patterns are just a few of the issues that affect teamwork. A high-performing team is not a result of luck, but rather the combination of a strategic number of components that align precisely to enable brilliance.
The scariest part of all is they don’t have to be forceful by ‘hacking’ in cyberspace, either. By using lies and manipulation, these criminals – known as ‘phishers’ – use emails that appear to come from legitimate sources, such as your bank, and ask you for sensitive information. Many people will unknowingly comply and hand over this information. It is important that all businesses make sure they have technology in place to protect their information, as well as their customers’ information, and that they’re using vendors who follow best practices regarding security.
SELLING TO THE INTERNET SHOPPER Becka Johnson Kibby, Edge Retail Academy Do you dread having a customer pull out internet site printouts, comparing your diamonds and pricing to internet diamond companies? This presentation offers an in-depth look at what internet sites offer and how, as retailers, we can effectively sell and satisfy the client. We will share techniques and information that will give you the confidence and passion to overcome objections, protect your margins and increase your sales.
Join us for an exciting and interactive session that will identify the key elements necessary for developing a high-performance team to make the grade.
DRIVING YOUR IN-STORE AND ONLINE PROMOTIONS Nick Failla, Collected Concepts Promotions used to consist of printed flyers and mailers. Lots of stores still do them, but most have turned them into online specials and coupons. Which method is right for you and your customer base? Learn how to drive traffic through your flyers, digital ads and website right into your store. Come to this session to see examples of both digital and in-store promotional materials that will get your customers in the door.
MARGINS AND MILLENNIALS Matthew Ego, Guild and Facet Millennials will still get married, they will still buy rings….they’re just looking for a better experience while doing it. As independent retailers, we cannot continue to conduct business the same way we have for years. It is vital to engage customers and provide them with a unique shopping experience. Selling custom jewelry, as well as personalized jewelry, is a great way to connect with a Millennial in ways others can’t. Come hear what you can do to increase your margin with Millennials, and give them a shopping experience they will not forget.
BUZZ SESSION USE ALL YOUR DATA EACH MONTH Kate Peterson, Performance Concepts Printouts, statistics and margins, oh my! Our industry is progressing at an astounding rate. The data that comes along with that progression is sometimes overwhelming. Join us to learn from your peers the important benchmarks and statistics you should be measuring and those that are more time-consuming than valuable.
ASSESS YOUR SOCIAL MEDIA PRESENCE AND STAY RELEVANT IN A CHANGING RETAIL CLIMATE Tiffany Gonzalez, Keep Me Connected The social media landscape is ever-changing, but many of the principles remain the same. How you talk to people both in your store and online makes a huge impact on how people view you and your store. We’ll go over some of the best practices for Facebook, Instagram and Pinterest, and look at key factors in staying relevant with platforms that are constantly changing in an industry that is changing, too. Plus, we’ll get into a little about what Millennials (yes, the big buzz word!) are looking for and what they’re not! Whether you’re a social media novice or consider yourself a seasoned Facebook marketer, this seminar will give you valuable insight to take away and improve your social media presence.
BUZZ SESSION TIPS AND TRICKS TO PREP FOR A BUYING SHOW Kate Peterson, Performance Concepts Do you have a plan of action when you get out on the RJO sales floor? Do you have appointments? Inventory reports? A fast-sellers list? A bag of old inventory you’re hoping to return? Make sure you are ready to make the most of your time on the buying show floor so you can relax at the end of a jam-packed day. Share your successes and questions with other non-competitive stores and make Savannah your most successful, organized, stress-free buying show yet! 9
THE
IDEA CENTER
You’ll find the RJO Idea Center right on the buying floor, open throughout buying hours all three days. When you’re looking for answers, some mental stimulation, a little conversation or simply a place to take a load off your feet, stop by. You’re always welcome.
EXPERT ONE-ON-ONES
Check the schedule below and drop in when our seminar leaders will be at the Idea Center to answer your questions. Feel free to bounce a few ideas off them, or ask about the ideas and issues they brought up in their presentations.
SUSAN ARLIN
KATE PETERSON
With over 30 years of experience in the jewelry industry, Susan brings a unique 360-degree perspective compiled from front-line salesperson to award-winning manager to industry consultant. Susan offers a unique perspective for looking at your business model and identifying ways to make it more brilliant.
As a veteran of the industry, Kate Peterson works closely with stores to help them improve everything from inventory management to salesmanship. Kate is ready to answer any and all of your questions, and is always looking for a challenge. Make sure to stop by the Idea Center and chat with Kate!
Saturday 2 - 6 p.m.
Saturday 2 - 6 p.m.
Sunday 10 a.m. - 12 p.m.
BRAD HUISKEN For more than 21 years, Brad Huisken has been conducting sales and management seminars all over North America, Australia, the UK and India. He has been working with jewelers since 1996. Brad uses practical methods, realistic strategies and usable techniques to help increase sales by providing exceptional customer service. Saturday 2 - 6 p.m.
Sunday 10 a.m. - 12 p.m. 1 - 3 p.m.
Monday 10 a.m. - 12 p.m.
Monday 10 a.m. - 12 p.m.
PAT WILLIAMS Set aside some time to chat with Pat Williams, RJO’s keynote speaker. He is currently serving as co-founder and senior VP of the NBA’s Orlando Magic. He’s also one of America’s top motivational speakers. He and his wife, Ruth, are the parents of 19 children, including 14 adopted from four nations. Pat was diagnosed with an incurable form of cancer in 2011 and after several rounds of treatment, his doctors have given him a clean bill of health. You won’t want to miss the opportunity to chat with Pat! Saturday 2 - 4 p.m.
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Sunday 10 a.m. - 12 p.m. 1 - 5 p.m.
OPTIONAL EXCURSIONS
To register for any of the following group activities, indicate on your registration form the one(s) you wish to attend and remit payment. Optional excursions cannot be canceled after December 29, 2017.
FRIDAY’S AFTERNOON EXCURSIONS
MONDAY’S EVENING EXCURSIONS
SAVANNAH CULINARY TOUR Enjoy a walkabout tour of Savannah that explores the city’s rich history and culinary specialties. The tour, approximately 3.5 hours in length, visits up to seven local eateries and specialty food shops to sample their food and wine-and-beer pairings. Eat a light breakfast and skip an early lunch, because all of the tastings add up to a full meal.
HEARSE GHOST TOUR Yes, you’ll be chauffeured in an actual hearse, now retired from funeral home service. As the tour enters cemeteries and the streets of Savannah’s historic and Victorian districts, you’ll hear about the ghosts and spirits that haunt Savannah. At the close of the tour everyone will stop at a local pub for some food, drinks and games.
Inform the staff in advance about any food allergies or restrictions, and please bring a valid ID to participate in the beer/wine pairing. All wines and beers are determined by the individual restaurants. The tour will go on, rain or shine.
6:40 - 11 p.m.; with a 6:25 p.m. departure from the Westin $115/person (includes ferry ride, tour, food and drinks) *Minimum of 8 participants; maximum of 16 Walking is required from the Westin lobby to the ferry launch behind the hotel; approximately six minutes to the hearse; five minutes to the restaurant; five minutes back to the ferry and back to the hotel lobby.
12:30 - 5:45 p.m.; with a 12:15 p.m. departure from the Westin $102/person (includes tour guide, ferry ride, food and drink, tip and souvenir cup) *Minimum of 7 participants; maximum of 16 The tour requires a walk to the ferry behind the hotel, a 15-minute walk to meet the guide, one mile of walking to visit all restaurants, and a walk back to the ferry.
OLD SAVANNAH TROLLEY TOUR Join the RJO group on a guided sightseeing tour of one of the South’s most beautiful and historic cities. You’ll ride along Savannah’s historic, cobblestone-paved streets as you see its famed moss-draped oaks and its beautiful antebellum mansions, shady squares, and its romantic riverfront district, all while learning of the city’s history and significance. 1:15 - 3 p.m.; with a 1 p.m. departure from the Westin $32/person (includes tour, pick-up and drop-off at hotel) *Minimum of 25 participants; maximum of 35
THE MARTINI TOUR Experience Savannah’s charm and unique way of life the best way–with martinis–on the walking Martini Tour. As you make your way through the historic district, you’ll visit four secret locations revealed during the journey. At each location, you will receive its signature specialty martini, along with fun facts, a little history, and celebrity info. You will receive an RJObranded plastic cup to take with you as we stroll from one location to the next, rain or shine. 7 - 10 p.m.; with a 6:45 p.m. departure from the Westin $75/person (includes ferry ride, tour guide, walking tour, four martinis and RJO cup) *Minimum of 2 participants; maximum of 24 Walking is required from the Westin lobby to the ferry launch behind the hotel, a 10-minute jaunt to meet the tour guide, and the walking tour itself, which contains multiple opportunities to sit and relax. 11
VENDOR SHOWCASE DESIGNS || ANCORA Vianca Collection SKU: S8272, S8253ESC, B8278 From vintage to basic to modern styles, all made in the USA. Style S8272 – modern two-tone halo style 0.40ct. Style S8253ESC – vintage hand-engraved style 0.15ct. Style B8278 – five-row elegant fashion band 2.65ct. Phone: 855-262-6727 Fax: 213-873-4391 Website: Ancoradesigns.com
DIAMONDS || AV Gents’ Bands SKU: 74145 An AV Diamonds #1 seller! This gents’ band program features 10k bands in both white and yellow gold. Purchase the 10-piece program for $2,600, including the free display! Individual pricing: 1ct. ($469.99), 0.75ct. ($359.99), 0.50ct. ($239.99), 0.25ct. ($149.99) and 0.15ct. ($109.99). Phone: 713-270-4367 Fax: 713-271-6739 Website: Avdiamond.com
COUTURE || AVA Fancy Cut Diamonds Eternity Band Our Fancy Cut Diamond Band Program is an affordable way to sell eternity bands. The collection allows you to touch and feel fancy cut diamonds in all shapes, sizes and carat weights. Available in full eternity or halfway band in round, cushion, oval, emerald, asscher or princess. Custom-made rings ship within 10 days. A complete sample line is available. Phone: 404-551-3259 Website: Avacoutures.com
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VENDOR SHOWCASE || BELLARRI Eternal Love SKU: Series: R9162, R9163 & R9160 From the Tuscany and Eternal Love collections, genuine laser-cut gemstones set in a natural array of graduated color. In 14k gold with diamonds. Phone: 480-609-8777 Fax: 480-609-8822 Website: Bellarri.com
K || BEVERLEY SKU: R1406-D,S As featured in BRIDES magazine, this spectacular hand-crafted Beverley K semi-mount ring features diamonds (0.40ct. t.w.), French cut sapphires (1.30ct. t.w.) and hand-milgrain details. Discover why Beverley K has won eight design awards since 2015. Phone: 619-465-4789 Fax: 619-465-7603 Website: Beverleyk.com
RETAIL SERVICES || CITI Jewelers Reserve Card SM
CitiÂŽ has created an industry-leading card program designed specifically to help increase sales in your stores. With the overall savings to your bottom line and our great merchant rates, the Jewelers ReserveSM Card program is a cut above the rest! Phone: 1-888-621-7981 Website: www.Citiretailservices.com/cardsJewelry/
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VENDOR SHOWCASE MERCHANTS/BREVANI || COLOR Spryngs SKU: SP1010W Brevani, a division of Color Merchants, is presenting Spryngs, a flexible eternity band. A patent pending method of construction lets the ring expand up to one-and-a-half sizes. These bands are beautifully crafted in 14k gold with beautiful diamonds from 0.50ct. to 4ct. All Spryngs come with a lifetime warranty, guaranteed to fit for a lifetime. MSRP $2,750. For more information, call 800-356-3851 or visit brevani.com. Phone: 800-356-3851 Fax: 212-682-1306 Website: Colormerchants.com; Brevani.com
IMPORTS || DARLING Ethiopian Opal Let the gorgeous color of Ethiopian opal let you stand out and make a sparkling statement! Now available in calibrated ovals. Grab yours today! Phone: 800-282-8436 Fax: 770-946-5307 Website: Darlingimports.com
DIAMOND || GN Distinguish yourself from online competition. At GN
Diamond all our loose diamonds come in luxurious displays, with Sarine & Gemprint to help you sell more diamonds. See our huge inventory of diamond studs, tennis bracelets and Riviera necklaces. Phone: 800-724-8810 Fax: 215-925-0217 Website: Gndiamond.com
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VENDOR SHOWCASE GOLDMAN INC. || FREDERICK Goldman Xpress Goldman now offers same-day shipping on over 250 plain and engraved bands. This means product at your fingertips to meet your customers’ demands faster. Goldman Xpress is the perfect marriage of speed and selection. Phone: 1-800-221-3232 Website: B2b.fgoldman.com/about-us.aspx
PEARL || IMPERIAL SKU: Earrings – 928675/AA, Pendant – 988675/AA High-luster, AA-quality Akoya cultured pearl earrings with diamonds (.35ctw) set in 14k yellow gold. Matching Akoya pearl pendant, also set in 14k yellow gold with diamonds (.20ctw). Earrings - $1,795, Pendant - $1,295 Phone: 401-434-2597 Website: Imperialpearl.com
CORP. || ITALGEM Color is back and we are all about color. Two collections: Benjamin Cohen – silver and special-cut semiprecious stones Luxury in Color – gold and fine emerald, sapphire and ruby Direct importers of colored precious stones. Inquire about our exceptional programs reserved for RJO members. Phone: 1-800-346-0101 Website: Italgem.com/catalog
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VENDOR SHOWCASE INNOVATIONS || JEWELRY Custom-designed and hand-finished Serinium
®
Are your contemporary metal rings limited to “off-the-shelf” patterns? Independent jewelers know that custom designs are key to today’s retail environment. Jewelry Innovations provides custom jewelry in Serinium®, The Precious Contemporary Metal™. Phone: 801-572-0170 Fax: 801-572-0172 Website: Jewelryinnovationsllc.com
ART || MAJESTIC Reproduction Art Deco French Cut Sapphire Ring and Redeeming Love Cross Pendant SKU: Ring – 22309; Cross – TCRLL Ring – 14k white gold pave diamond and French cut sapphire ring. Cross – 18k two-tone diamond cross pendant. Phone: 1-800-889-9898 Website: Majestic-art.com
CREATION || MALO Cobalt Wedding Bands SKU: CB-023/CB-511/CB-512/CB-513/CB-019 The Malo Cobalt collection offers Malo’s unique designs on a white and black variant, suitable for all customer tastes. These rings follow current market trends and retail, starting from $149 for white cobalt and $299 for black cobalt. Phone: 1-800-665-6256 Fax: 450-682-0138 Website: Malobands.com
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VENDOR SHOWCASE ||
MONTAGE INC. / WEXLER INSURANCE AGENCY / IJB Montage Jewelry Care
Jewelry and Watch Care Plans Montage is proud to introduce its Jewelry Care protection plan program, offering the best jewelry and watch coverage available. Montage Jewelry Care will differentiate you from your competitors and improve your bottom line. Phone: 678-882-9370 Website: Montagejewelrycare.com
COUTURE GROUP || PARAGON Equinox Gold Collection for Men SKU: R8932, R8945, R8923 The Equinox brand aims to fulfill the new desire for bold and daring men’s fine jewelry by incorporating a stunning variety of diamonds and gemstones, along with masculine two-tone accents and brushed gold finishes in its cutting-edge design. Phone: 800-435-8848 Fax: 212-391-6712 Website: Equinoxformen.com
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UNITED PRECIOUS METAL REFINING, INC. Refining and Analytical Services
United is a full-service refiner for gold, silver, platinum and palladium, and a leading supplier of innovative products such as master alloys, de-oxidized sterling silver, solder and wire. Our customers also benefit from our advanced analytical services laboratory. Phone: 800-999-FINE Fax: 716-683-5433 Website: Unitedpmr.com
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HISTORIC SAVANNAH (HS) Harbor Pkwy
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LEGEND SAVANNAH INTERNATIONAL TRADE & CONVENTION CENTER
Talmadge Mem Bridge
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PARKING
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VISITOR INFO CENTER FERRY TO CONVENTION CENTER DOT FREE SHUTTLE LOOP PUBLIC RESTROOMS
Savannah River
Houston St
Price St
Habersham St
Lincoln St
Abercorn St
Drayton St
Bull St
Greene Square
E Liberty St E Liberty St
W Liberty Ln
E Liberty Ln
Drayton St
Bull St
E Broad St
E Taylor St Whitefield E Wayne St Square
Calhoun Square
Monterey Square
E Jones Ln
Price St
E Jones St
Habersham St
W Jones St
Lincoln St
E Charlton Ln
Abercorn St
E Charlton St
W Charlton Ln
Whitaker St
W Charlton St
Barnard St
Tattnall St
Jefferson St
Troup E Macon St Square
Lafayette Square
Madison Square
W Taylor St
Brewer St
E Gordon St
W Gordon Ln
E Gordon Ln
W Gaston St
E Gaston St
W Huntingdon St
E Huntingdon St
Mother Matilda Beasley Park
W Gwinnett St
W Gwinnett St W Gwinnett Ln
E Gwinnett St E Gwinnett Ln
W Bolton St
W Bolton St
E Bolton St E Bolton Ln
W Bolton Ln
Emerald Dr
E Waldburg St
W Waldburg St
W Waldburg St
E Waldburg Ln W Waldburg Ln
18
W Park Ave
W Park
E Broad St
E Hall Ln
Price St
Lincoln St
Goodwin St
E Hall St
Habersham St
Forsyth Park
Abercorn St
58
Drayton St
Howard St
W Hall St
Barnard St
Tattnall St
Jefferson St
4
Montgomery St
Morris Brown Dr
Draper St
Whitaker St
Cape St
Wilder Dr
E Broad St
E Harris St W Macon St
Chatham W Wayne St Square W Gordon St
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Houston St
Abercorn St
Drayton St
W Liberty St W Liberty St
W Jones Ln
Crawford Square
E Perry St
W Harris St
W Jones St
Montgomery St
E McDonough St
Chippewa Square
E Perry Ln
Pulaski Square W Charlton St
E Oglethorpe Ln
E Hull St
W Perry Ln
60
Martin Luther King Jr Blvd
Colonial Park Cemetery
Habersham St
E Oglethorpe Ave E Oglethorpe Ave
Bull St
W Oglethorpe Ave W Oglethorpe Ave
Barnard St
Jefferson St
Martin Luther King Jr Blvd
Montgomery St
Papy St
Fahm St
E York Ln
Orleans W McDonough St Square W Perry St
W Harris St
Purse St
E State St Columbia E President St Square E York St
Oglethorpe Square
W York Ln
W Hull St
Louisville Rd
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E Broughton St
63 Wright Square
W Oglethorpe Ln
39
aS
E Congress Ln
Washington Square
Burney Dr
61
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E Bryan St Warren Square E St Julian St E Congress St
E Broughton Ln
W State St Telfair Square W York St
SAVANNAH VISITORS CENTER
Berrien St
Reynolds Square
W Broughton Ln
2
Turner Blvd
Johnson Square
Whitaker St
Barnard St
Jefferson St
W Congress Ln
62
W Oglethorpe Ave W Oglethorpe Ave
E Bay Ln
65
W Broughton St
Ann St
Zubley St
Franklin
Montgomery St
17
E Bay St
64 Ellis W Bryan St Square 12 W Congress St
W St Julian St Square
WAVING GIRL MONUMENT/ 1966 OLYMPIC MONUMENT
Emmet Park
CITY HALL
W Bay Ln
Martin Luther King Jr Blvd
W Bryan St
Wilson St
Y
67
W Bay St
Yamacraw Park
Se
NTR
Morrell Park
3
St
W Bay St
3
NE
66
Whitaker St
Indian
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NV
TIO
W River St
Fah
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IO NT
POINT OF INTEREST
VEN
NE
CO
W Riv
CON
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E Broad St
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FAX FORM TO 641-792-9251
REGISTRATION DEADLINE: DECEMBER 27, 2017
MEMBER REGISTRATION FORM Please print name of show attendee(s) below for buying floor badges.
_________________________________________________ Email: ������������������������������������������������ _________________________________________________ Email: ������������������������������������������������
Member since: _________________ This is my first RJO show.
_________________________________________________ Email: ������������������������������������������������ _________________________________________________ Email: ������������������������������������������������ _________________________________________________ Email: ������������������������������������������������
FRIDAY, JANUARY 19 12:30 - 5:45 p.m. Savannah Culinary Tour ___ x $102/person 1:15 - 3 p.m. Old Savannah Trolley Tour ___ x $32/person
# Attending
Subtotal $ ________
Subtotal $ ________
1:30 - 2:30 p.m. Affiliate Meeting: Pancis Gems Presents How to Make More Money with Fancy Color Diamonds
SATURDAY, JANUARY 20
________
________
8:30 - 9:20 a.m. Team Building: 52 Fun Ways of Connecting to Yourself, Your Clients, Your Team ________ The 5 Silver Bullets to Productivity Improvement ________ Buzz Session: SWOT Analysis ________ 8:30 - 10:20 a.m. Understanding the Latest in Online to Offline (O2O) Marketing Strategies
________
9:30 - 10:20 a.m. Building Action Plans Online for Successful Special Events ________ Making Watches Part of Your Recipe for Success ________ Buzz Session: Managing Workplace Conflict ________
SUNDAY, JANUARY 21
Vegetarian and gluten-free options will be available on the breakfast and dinner buffets.
MONDAY, JANUARY 22
________
2:30 - 5 p.m. Affiliate Meeting: The EDGE User’s Meeting ________ 3 - 4:30 p.m. Affiliate Meeting: Jewelers Mutual Warranty and Shipping Program ________ 5 - 6:30 p.m. Affiliate Meeting: Stuller Presents - RJO Insights: Bridal and Fine Jewelry Trends ________
# Attending 5 - 6:30 p.m. Affiliate Meeting: Star Gems Presents CustomDesign Studio Training
________
5:30 - 6:30 p.m. New Member Reception and Orientation #1
________
6:30 - 8:30 p.m. RJO Kick-Off Reception
________
7:30 - 9 p.m. Affiliate Meting: Gems One Presents Top 10 Jewelry/Marketing Trends
________
# Attending 10:30 - 11:20 a.m. Data and Cyber-Related Risks Facing Jewelry Businesses Selling to the Internet Shopper Margins and Millennials Buzz Session: Use All Your Data Each Month 11:30 a.m. - 12:20 p.m. Making the Grade: The Power of Teamwork Driving Your In-Store and Online Promotions Assess Your Social Media Presence and Stay Relevant in a Changing Retail Climate Buzz Session: Tips and Tricks to Prep for a Buying Show
________ ________ ________ ________
# Attending 12:30 - 2 p.m. General Membership Meeting, Luncheon and Keynote ________ Vegetarian meal preferred Kosher meal preferred Gluten-free meal preferred ___ x $35 (for each meal beyond 4) Subtotal $ ________
________ ________
2 - 3 p.m. New Member Orientation #2
________
________
5 - 7 p.m. Buying Floor Welcome Reception
________
________
6 -7 p.m. Next Generation Reception
________
7 - 8:30 p.m. Overseas Branding Trip Reception
________
# Attending 8:30 - 9:30 a.m. Brain Gain Breakouts
________
6 - 8:30 p.m. Sunday Get-Together
________
# Attending
8 - 9:30 a.m. Sharing the Best of Your Savannah Experience and Continental Breakfast ________ 2 - 3 p.m. Farewell Event
2 - 3 p.m. Affiliate Meeting: GN Diamond Presents Distinguish Yourself from the Internet and Sell More Diamonds
# Attending
7:30 - 8:30 a.m. Joint Member and Vendor Breakfast Kosher meal preferred ___ x $35 (for each meal beyond 4) Subtotal $ ________
Departure date:________________
# Attending
# Attending
7:30 - 9 a.m. Seminar Continental Breakfast
Anticipated arrival date:_________
# Attending
# Attending 6:40 - 11 p.m. Hearse Ghost Dinner Tour ___ x $115/person
Subtotal $ ________
# Attending 7 - 10 p.m. Martini Tour ___ x $75/person
Subtotal $ ________
________ Total (if applicable) $ ____________
Please don‘t forget to make your hotel reservation at RJOMembers.com. Fax form to 641-792-9251, mail to RJO, P.O. Box 1045, Newton, IA 50208, or register online at RJOMembers.com. If payment is necessary for activities, call RJO at 800-247-1774 to request your credit card payment authorization form. Paid excursions cannot be canceled after December 29, 2017. Cancellations of RJO events will not be accepted without penalty after January 12, 2018.
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