About Network Rail

Network Rail owns, operates and develops Britain’s railway infrastructure. That’s 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. Across the Wessex route we look after 1,300 miles of track and manage three key stations including Britain’s busiest, London Waterloo.

We exist to get people and goods where they need to be and to support our country’s economic prosperity and our role is to run a safe, reliable and efficient railway, serving customers and communities.

Our vision is ‘Putting Passengers First’. We’re becoming a company that is on the side of passengers and freight users; that is easy to engage with and is an efficient and dependable partner; a company people are proud to work for; instinctively recognised as an industry leader. We also want to make sure our railway is green, resilient to climate change, and able to provide an excellent service for years to come. As well as improving the lives of millions every day, rail has a vital role to play in supporting sustainable economic recovery and growth while also helping Government to meet ambitious zero-carbon targets. We’re already on the journey towards becoming a truly sustainable railway and have published our 30-year environmental sustainability strategy. Our commitment to wider sustainable development goals, including social value, are also very important to us; there are social benefits to everything we do, and we are committed to supporting our local communities. Passengers are at the heart of our decision making. We run the company through routes that understand how to meet the needs of the areas they serve. They operate, maintain and renew infrastructure to deliver a safe and reliable railway for passengers and freight customers. Our regions encompass multiple routes and transport hubs to better align operations with passengers’ and communities’ needs.

We work in close collaboration with South Western Railway and other industry stakeholders to deliver the best possible customer experience. Working together, we aim to make the right decisions to create a railway that is efficient, effective and embedded in the communities we serve.