6174 api magazine jun 2013

plumbing AUSTRALIAN

I N D U S T R Y

M A G A Z I N E

your y industr e magazin

The Technology Issue

smart solutions clever investments

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Australian Hydronic Total Eclipse Two leading brands, one market product and services second to none.

Australasia’s leading supplier of hydronic heating solutions secures an exclusive product development partnership with Italy’s number one designer and manufacturer of domestic gas boilers.

Immergas currently serves over 4 million homes worldwide with a wide range of products all with a common denominator: innovation for continuous improvement in terms of reliability, durability and technology.

Included amongst its latest products complete systems that make use of solar energy.

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- compact design - high performance and efficiency - grundfos 15/70 pump - 1.5m mains lead with moulded plug - intelligent controller and weather compensation (optional) - hot water storage option - solar compatible Solar Hydronic and hot water storage solutions available end of 2013.

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New van in the pipeline?

Caddy Van and Transporter will do the job.

South Yarra Volkswagen Commercial Centre and Ringwood Volkswagen help make your workday flow smoother with amazing deals on two capable workers.

Choose from the legendary Transporter for cargo requirements up to 9.3 cubic metres or the popular, urban friendly Caddy Van. With a choice of petrol and diesel engines, custom fit outs and award winning safety, our expert teams will tailor these vehicles to suit your job.

Our state-of-the-art Service Centres have fully trained technicians with access to specialist tooling and Volkswagen Genuine Parts, ensuring the best care for your vehicle. And when it’s service time, both sites can provide you with a loan car to keep your business flowing.

Visit Ringwood Volkswagen or South Yarra Volkswagen Commercial Centre for a test drive today.

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welcome f r o m

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E dit o r

Australian Plumbing Industry Magazine Plumbing Industry House 525 King Street West Melbourne VIC 3003 T 03 9329 9622 F 03 9329 5060 E info@plumber.com.au www.plumber.com.au The Australian Plumbing Industry Magazine (Industry and Member editions and occasional supplements including the MPMSAA Group Training News, are official journals produced by the Master Plumbers’ and Mechanical Services Association of Australia (MPMSAA) ABN: 56 296 473 997 Print Post number: 381712/02399 ISSN: 1325-6289

Master Plumbers ASsociation Locations Head Office 525 King Street West Melbourne VIC 3003 T 03 9329 9622 F 03 9329 5060 Brisbane Group Training SkillsTech Australia 760-776 Kingsford Smith Drive Eagle Farm QLD 4006 T 0424 165 308 F 07 3854 2346

Welcome to the June issue of Australian Plumbing Magazine.

The theme for this issue is technology.

An efficient business is a successful business and there is plenty of technology around that can help you run your business more effectively.

Emma Petroulas explores how investing in clever technology solutions can help improve your bottom line.

Ansell have recently partnered with Master Plumbers to deliver The theme a PPE trial with apprentices. for this issue Head to page 36 to find out how is technology high tech gloves are lending a helping hand to apprentice safety.

Our technology feature looks at some of the clever developments in water technology and how plumbing and construction companies are using them to make significant time, energy and cost savings across major projects.

Also in this issue, we hear from Robin Mellon, Executive Director of Advocacy Green Building Council of Australia, who explores how Australia is leading the way in water management and efficiency.

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In our new column, Hear me out, Master Plumber Group Training Manager, John Clark, vents his spleen about some current apprenticeship issues.

Also in this issue, we meet Master Plumber Ben Young, and find out more about how he came to the trade and how he runs his business.

We’ve also got all our regular news and features, including information on taxation, consumer law, product news and much more!

Happy reading

Plumbing Industry Climate Action Centre 306 Albert Street Brunswick VIC 3065 T 03 9356 8921 F 03 9356 8929

contacts Publisher The Master Plumbers’ and Mechanical Services Association of Australia (MPMSAA) Editor Melissa Chrys T 03 9321 0703 E publications@plumber.com.au Advertising Tremain Walles T 03 9321 0780 E tremain.walles@plumber.com.au

Melissa Chrys Editor Australian Plumbing Industry Magazine

Suppliers Salt Creative www.saltcreative.com Printgraphics www.printgraphics.com.au Direct Mail Corporation www.directmail.com.au

Bosch Compress 3000 Domestic Hot Water Heat Pump

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The Bosch Compress 3000 is an Air to Water heat pump has been designed with the plumber and end user in mind. “Smart” controls allow the end user to optimise the operation of the heat pump to suit their actual needs and reduce energy consumption. Time-of-use Tariff compatibility means even more savings for the user. Servicing and repairs are made easy with the diagnostic functions and modular design of the heat pump.

To find out more about this product, Please contact Bosch on 1300 30 70 37 or visit www.bosch-climate.com.au for more information.

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Clever technology / see page 24

contents

22 38 From the CEO / page 9 A message from our CEO and the Association’s President Member news / page 10 Member Milestones, meet our new Board; it’s an exciting time to be a Master Plumber!

Industry news / page 18 Clever technology a smart investment / page 24 Meet a Master Plumber / page 26 We get to know one of our members, Ben Young Tech feature / page 28

36 A wide green land / page 32 Robin Mellon, Executive Director of Advocacy Green Building Council of Australia explores how Australia is leading the way in water management and efficiency Safety update: glove trial slashes injuries / page 36 How high tech gloves are lending a helping hand to apprentice safety

32 Hear me out / page 43 Apprentice news / page 44 Consumer protection law / page 46 Do you know your responsibilities and obligations relating to consumer law?

Workplace relations: tax changes / page 48 Important information about changes to tax and superannuation

Blaming the plumbing / page 38 Plumbers have a key role to play in public health

Tools of trade / page 50

Tax time / page 40 With the end of this financial year fast approaching, time is quickly running out to get your tax affairs in order

WPC news / page 62 The latest from the World Plumbing Council

Product news / page 52

Disclaimer Statements and information appearing in this publication must not be interpreted as having the endorsement of being the opinion of the publisher, which takes no responsibility for the correctness of the statements made. It is a condition of purchase or acceptance of this publication that the publisher does not assume any responsibility or liability for any loss or damage which may result from any inaccuracy or omission in the publication, or from the use of information contained herein and the publisher makes no warranties, expressed or implied, with respect to any of the material contained herein. The publisher shall not be liable for any failure to publish any advertisement where such failure results from circumstances beyond their control. If advertising material is not supplied in accordance with deadlines, the publisher reserves the right to repeat any material previously provided by the advertiser. The publisher reserves the right to refuse and edit material. All prices and specifications are subject to change without notice. Copyright Australian Plumbing Industry Magazine. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means without permission in writing from the publisher.

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welcome f r o m

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It’s an exciting time to be a Master Plumber!

Apprentices, commissioners and licensing…

So far 2013 has proved to be a dynamic year for the Master Plumbers.

As you are probably aware, the Association underwent a change in its governance late last year. Following a nomination and election process, a new National Council and Board was elected and is now in place.

I am very happy to be representing my fellow members by serving on the National Council and as President of the Association.

I encourage each of you to find out more about your National Councillors and Board representatives by reading the article on page 13 of this publication.

Our role as National Councillors is to represent you, the member, and to address your issues and concerns. So if you do have something you’d like to discuss, I urge you to contact one of your National Councillors.

Another exciting development is our bold new marketing strategy, designed to promote you, our members, as expert, committed, professional plumbers who provide a valuable service to the community.

We have also reviewed our member benefits, services and offerings to better help you save time and money, protect your business and develop your skills. Visit the Master Plumbers website (plumber.com.au) or contact our Membership Services team to access the resources and advice you need.

It’s an exciting time for our Association and a great time to align yourself with an organisation that is leading our industry.

Construction activity levels continue to be patchy depending on your industry sector.

Residential building has fallen in 2012/13 but is forecast to start improving again in 2013/14.

Similarly, non-residential construction and project work will increase in the medium term.

This is good news for the industry and for our group training apprentices – Plumbing Apprenticeships Victoria – where employment rates have increased. However we are always looking for new hosts for apprentices, so if you can help, please do not hesitate to contact the Association.

There are two other issues that I need to report on.

The first of these is National Licensing. After lobbying by the Master Plumbers Associations and the Union, it has been agreed that there will be a further round of State-based consultation on the final Decision Regulatory Impact Statements.

This is important because the State Governments have a key vote in whether National Licensing happens and in which form. However, this will delay any final decisions until the end of 2013.

The second issue is the establishment of the Victorian Building Authority (VBA).

The Bill to establish the VBA was introduced into Victorian Parliament on 7 May 2013. The bill sets up the Authority, establishes a statutory board as the governing body and provides for the appointment of a CEO. The Board will comprise of at least five Commissioners, including a Chief Commissioner (Chairperson). The Plumbing Industry Advisory Committee will remain the same and existing representatives will transfer.

The finances of the plumbing function will be kept separate and have its own accounts and reporting.

The Authority is expected to be established on 1 July 2013.

We will keep members up to date on this and other issues as they arise.

Scott Dowsett President, Master Plumbers Association

Ken Gardner CEO, Master Plumbers Association

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member

news Member Milestones Members gathered at Plumbing Industry House on 26 April to attend the Association’s Annual General Meeting.

A highlight of the meeting was the presentation of the Milestone Certificates for businesses who have been members of the Association for over 30 Years. These certificates recognise their long-standing involvement and commitment to the Association and the plumbing industry.

Congratulations to all the Milestone Certificate recipients, as well as those who could not be present on the evening, including: 30 years

Western Industrial Plumbing Service W & M Plumbing Group Pty Ltd N & B Edwards Pty Ltd 35 years

D B & R P White Roof Distributors Pty Ltd Finlay Plumbing Pty Ltd Fletcher Property Services Pty Ltd 40 Years

Walker Plumbing Pty Ltd 50 years

Joy Plumbing Pty Ltd Templestowe Plumbing Service Pty Ltd 75 years

L G Winduss Pty Ltd

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30 years

Ross Magor Plumbing Service Ross established his business in 1982 and joined the Master Plumbers almost immediately so he could be a part of an organisation that not only gave small businesses representation and resources, but also credibility and confidence to customers.

Domestic plumbing and renovation work was the mainstay of Ross’ business for five years before a decision was made to specialise in healthcare and institutional plumbing. Although he still dabbles in some domestic plumbing, healthcare is his main interest and he enjoys the challenge it brings. This interest has also led him to broaden his horizons and become involved in some international projects in Third World countries.

30 years

R & G Jilbert Graeme and Brendan Jilbert’s family plumbing business started with Ron’s apprenticeship in 1943 with Petzke’s Plumbers. Graeme too, did his apprenticeship with Petzkes and in November 1976 together they bought the business and equipment and took over the staff of nine plumbers and one apprentice.

Brendan completed his apprenticeship in the family business, but it has not been an easy road as he truly started at the bottom and was treated just like any other apprentice.

It takes a special skill to work with your son to maintain a work relationship as well as a family one, and Graeme has followed in Ron’s footsteps not only as a master plumber, but also a Dad and mentor to his son.

All three look back with pride on the last 30 years – pride in the good plumbing work they have done, on their commitment to family and the Swan Hill community.

35 years

35 years

John Stevens Plumbing Pty Ltd

Don Urquhart & Co

John started his apprenticeship in 1986 with a small family run plumbing business that specialised general plumbing and maintenance.

A high achiever, John was top apprentice in 1967. In 1968 he won the Andrew Letten Gold Medal Award and in 1969 was the winner of the Victorian Plumbing Apprentice of the year.

In 1970 John completed his apprenticeship. The next year he married his wife Maxeen and moved to Alice Springs. During this time, John gained experience in water mains, fire services, water purification, plumbing on three story buildings, hostels, motels, schools, dental clinics, radar stations and sprinkler systems.

In 1978 John decided he would start out on his own. The business grew over the years, with John training new apprentices, expanding the area of work and undertaking more courses along the way.

Over the years they have trained approximately 15 apprentices.

John’s eldest son Luke entered the business in 1993 and took over in 2012.

In 1966 Don came on a working holiday to Australia where he met and married an Aussie girl. Don worked for a local plumber but when the recession hit during the 1970s he was retrenched.

So he started out on his own and built up a thriving business that has supported a number of apprentices and sub-contractors over the years.

Mostly involved in domestic work, Don has been in a lot of interesting situations.

He is happy to have become the ‘family plumber’ who has done work for several generations of the same family. Many people feel he is more of a friend than their plumber and have invited him to meals and social events.

Sometimes he finds himself combining plumbing work with counselling as they pour out their problems! Don has made many friends through his business and many have expressed the hope that he will never retire, which is a real tribute to him and his years of hard work.

35 years

John Harvey Jenkin John started his plumbing business in 1975 and joined the Association in December 1978. The business Agaman Services (Argaman) has been involved in the installation of Aga/Rayburn Cookers which are heat-storage cookers for almost 20 years and we were the first Arga customer.

Over the years John has been privileged to have been invited to work in some magnificent homes in Melbourne, Sydney, Adelaide, Perth and a property 25km north of Alice Springs.

He has worked in many amazing homesteads and humble cottages across Australia, from suburban streets to dirt driveways 10km off the bitumen.

During this time and over two vehicles later, John has some 850,000 km under his belt including flights and hire cars.

35 years

Woodhouse Plumbing and Excavations Ian Woodhouse started his apprenticeship with Ian Thomas, a plumber who lived in the same town of Tecoma in the Dandenongs.

During his apprenticeship he predominately worked in general plumbing and maintenance but also worked on the new Tullamarine Airport.

After completing his apprenticeship Ian worked as a subcontractor for a builder for 12 months and gradually started taking up work of his own.

Ian started his own business in late 1972 and has worked on a number of project including two new abattoirs during their construction and then ongoing maintenance.

Today he is involved mainly in domestic and commercial maintenance.

45 years

McQuinns Plumbing & Gas Pty Ltd Thomas Stanley McQuinn (Stan) started his business in Cobden in 1927 with his wife Bertha.

Stan and Bertha’s son Bernie started working for his father in the 1940s before being registered as a Class 3 plumber in 1948. At this time the business predominantly carried out general plumbing, made galvanised rainwater tanks and milk cans and installed and repaired windmills. In the late 1950s a new shop front was built adjoining the existing workshop and the business began selling plumbing supplies.

Bernie worked with his father and in 1969, just prior to Stan’s passing, Bernie and his wife Joan, took on the business and the name changed to T.S.McQuinn and Son. Over the years Bernie was joined by his sons Greg and Michael. In 2003, Greg and wife Leanne took over the business and they were then joined by their son Steven in 2008, who became the fourth generation of the McQuinn family to carry on the plumbing tradition.

50 years

D.A. Beretta P/L David Beretta completed his apprenticeship with James Nott & Co and started his own plumbing business in 1957. He carried out general domestic maintenance and some new housing work. In 1960 David joined the Master Plumbers Association, attending monthly meetings in Geelong and serving as Chairperson for 12 months.

Over the years D A Beretta has taken on more than seven apprentices, including David’s son Christopher, who started his apprenticeship with the company in 1985.

David retired from the physical side of plumbing at the age of seventy and Christopher has carried the business forward with wife Suzanne.

The firm now has four tradesmen, a final year apprentice and a skilled labourer on staff. As a second generation Chris has built our firm to an extremely efficient and successful business. www . p l u mb e r . com . a u

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A big difference This air-conditioner is unique. It has no outdoor unit.

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Unico. It means “the only one”, in Italian. You’ll agree. It’s unique.

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www.olimpiasplendid.it

60 years

Shinners Plumbing Shinners Plumbing Pty Ltd began in 1953 when Jack Shinners opened his plumbing business in Dandenong after 25 years employed by CL Godfrey.

In the early days it was not unusual for Jack to bicycle out to a nearby farm to repair a windmill with a length of two inch gal pipe strapped to the bar of his bike and a heavy leather bag of tools over his shoulder.

Following the depression and the second-world war Jack decided to start his own business. He took on an apprentice, Norm Hughes, who spent his entire working life with the company and retired after 55 years.

In 1960, Jack’s first son Kevin commenced his apprenticeship and was soon followed by third son Daryl, so the business became JP Shinners and Sons.

Not long after that, second son Brian also joined the team as a labourer and with Kevin and Daryl’s encouragement decided to seek registration as a plumber. Shinners Plumbing moved onto the second generation when Kevin, Brian and Daryl took control of the business in 1971. In 2008 the third generation took control with Kevin’s son Matthew now at the helm.

It’s a proud family business, with input from many family members including sister Pam who ran the office for many years, and the spouses of Kevin, Brian and Daryl.

65 years

AG Coombs Allan George Coombs founded A.G. Coombs in 1945, starting out as a "one man plumbing business" working out of the rear of a house in Bentleigh.

In 1953 a new base was established in Moorabbin and a sheet metal manufacturing operation was established and A.G. Coombs developed to become hot water, heating and ventilating engineers.

Significant Projects undertaken in the 50s include the Olympic Village Complex in Heidelberg and the Royal Children's Hospital Nurses Home & Hospital Complex.

In the 60s, recognising the changing needs within the industry, A.G. Coombs introduced a Service Division into the marketplace making it the first Contracting Company to run its own Servicing Operation.

Allan Coombs also became a founding member and the first President of the Air Conditioning and Mechanical Contractors Association (AMCA).

The 90s presented the business with the opportunity to diversify and accept greater challenges and AG Coombs undertook projects both nationally and internationally.

65 years

J T Stone and Son Pty Ltd The Stone family have four generations involved in plumbing. The first well known plumber was George Stone who in 1908 received the Association’s first Gold Medal Award.

George worked with his brother Robert and both were heavily involved with the Association, with each brother serving a term as President.

Robert’s three sons, Robert, Jack and Stewart all went into the plumbing business after World War II and traded as Stone Bros Pty Ltd. Russell Stone started his plumbing apprenticeship in 1969 working alongside his father Jack and the trading name was changed to J T Stone and Son Pty Ltd in 1981. Jack remained in the business until his death in 1996.

Stewart Stone’s son David is also a plumber employed by J T Stone and Son and has worked for the company for some 30 years.

Russell has three sons – Steven, Craig and Daniel who work as plumbers for J T Stone and Son, so in summary the Stone family has continued the plumbing tradition over four generations and has an active involvement with the Master Plumbers since George Stone received his gold medal over 105 years ago.

75 years

W J Bugg & Son Pty Ltd When William Johnson Bugg first moved into the city he had a two-wheeled cart in which he carried tools and materials to the jobs. One day the cart careered down Bourke Street, never to be seen again!

When William started his own company in 1932, his mode of transport upgraded to a Harley-Davidson motorbike with a long box side-car with two cut-outs which were used to carry 21 foot lengths of galvanised pipe all around the Caulfield area.

In 1953 son William Ashley Bugg was made a partner and sons Geoffrey and Michael took over the business in 1986.

In 2001 Michael stood down from the business and moved to Queensland.

Geoffrey is the Managing Director and continues the business with the same standards of professionalism taught by his father and his grandfather.

To this day Geoffrey is still servicing customers that the firm has been dealing with over many years.

85 years

C W Lee Air Conditioning Pty Ltd Walter Lee started work in 1900 for George Fountain in Flemington. He did not go to tech school and taught himself lead work on the kitchen table. He passed the exams set by MMBW. In 1918 Walter started his own business in Kensington. He married Agnes in 1927 and moved to North Essendon.

Walter Lee joined Master Plumbers in 1938 and when he died in 1954 the business continued with his two sons Jack and Walter.

In 1955 Walter started attending meetings and joined the executive in 1959. Walter was President in 1963 and retired in 1997.

Walter’s son Craig began going to meetings in the late 80s and took over the membership in 1995. Craig is on the HCAA committee and has been a National Council member.

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National Council and Board Following a nomination and election process in late 2012, the Association is pleased to announce its new National Council and Executive Board.

Executive Board

Scott Dowsett

Kevin Shinners

Adrian Murphy

President

Board Member

Board Member

Scott has over 21 years experience in the commercial plumbing industry and has been a member of the Association since 1997. He is Director of Cooke & Dowsett Pty Ltd, a national commercial plumbing company that currently employs over 380 full time employees. He has been a Committee member of the Construction Division since 2006 and is the division's Chairman.

Scott also represents the Construction Division on the National Council.

Michael Ball

Kevin's company, Shinners Plumbing, has been a Master Plumbers member since 1953. In 2002, Kevin was presented with the Hygieia Award for outstanding voluntary services for the development of the plumbing industry and in particular, recognition of his dedicated involvement in pursuing improvements in apprentice training for the industry. In 2003, Kevin was nominated to represent the Association on a committee headed by the CSIRO for Blue Green Water – remedial treatments.

Hon Treasurer

Michael received Life Membership to Master Plumbers for his contribution to the Association and industry. He is on the Board of Construction Industry Long Service Leave Fund for Victoria (CoInvest) having been endorsed in 2001 as the director to represent building trades employers on the board.

Grant Donald Board Member

Grant is a qualified plumber who has been working in the plumbing industry for over 37 years. He is Director of Premier Plumbing Service, a commercial plumbing company based in Ballarat. The business has been a member of Master Plumbers for 62 years.

Peter Jensen

Greg Tink

Vice President

Peter is managing director of Worboys Plumbing which has been a member company of the Association over 70 years and was Chairman of the Service Industry Division for several years. In 2005 Worboys won the GreenPlumbers Domestic Project of the Year award.

Norm Anderson Vice President

Norm has over 30 years’ experience in the commercial plumbing Industry and is the Director of NSG Plumbing Pty Ltd, a Melbourne based company that currently has 70 full time employees. Norm is also an active member of the Construction Division.

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Board Member

Greg has over 30 years experience both as a contractor and an educator. He has delivered over 15,000 hours of theory, practical and technical training across the preapprenticeship, apprenticeship and post-apprenticeship programs at RMIT University. Greg has contributed to a number of industry handbooks, reports and training programs, including over a decade of involvement in developing and delivering Green Plumber training. He has also designed and managed the installation of various leading edge work stations at PICAC.

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June 2013

Adrian has been actively involved in the plumbing industry for 28 years and has been a Master Plumbers member since 2008. He is the Managing Director or Boilertech Pty Ltd, a national supplier, installation and service organisation.

N at i o n a l C o u n c i l lo r s

In addition to the Board members listed above, the following members have been elected as representatives to the Association’s National Council.

Peter Hall Glenn Howard Phil Kelly Peter Lord Lawrie O’Shea

Rob Porter Luke Sinclair Rick Taylor Ben Young

VALE

R G Jilbert It is with regret that we advise that long-time member Ron Jilbert from Swan Hill has passed away.

Those members who attended the AGM would have met Ron when he was presented with his 30 Year Milestone Certificate, along with his son Graeme and his grandson Brendan (see page 10).

We extend our very sincere condolences to the Jilbert family.

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Welcome New Members

Master Plumbers welcomes the following new members and affiliates who have joined the Association since March 2013.

Spectrum Plumbing Services G4 Plumbing & Drainage GDH Plumbing Pipes Plumbing Melbourne

An exciting time to be a Master Plumber!

Master Plumbers is embarking on a bold and exciting new marketing program designed to promote our members and their services to consumers.

This is a major initiative for the Association and our members.

We’ve thought long and hard about who a Master Plumber is and what makes them a preferred choice amongst consumers. hip

members

membership

A Master Plumber is: Expert.

You are knowledgeable, reliable and provide quality service Committed.

Committed to your business, your clients, your work and your trade.

Professional.

You treat customers with respect and are a responsible business owner.

Integrity, quality and reliability are all qualities of a Master Plumber. Our new branding has a simple message that clearly outlines who we are and what we stand for.

Members will receive more information about this great initiative when they renew their membership.

Plumb Rite MCA Plumbing & Drainage Services Sustainable Solar and Plumbing My Plumber Hy Flow Plumbing

Get more from your membership

Aquarius Plumbing

Don’t forget, you can access a great range of discounts through our Member Benefits program. Here are some of the latest offers…

Rosehill Plumbing

Hotel discounts Want to escape the cold winter months for a European summer?

Access great discounts on hotels across the world.

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Computer discounts from PowerBuy Access considerable savings on computers and IT equipment through PowerBuy. Benefit from cash-backs and coupons from popular brands such as Lenovo, HP, Dell, Cisco and much more.

Qantas Club membership savings Take advantage of the big savings available on airline lounge memberships including Qantas Club and Virgin Australia Lounge.

For more information, call Member Advantage on 1300 853 352 or visit memberadvantage.com.au/ masterplumbers

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Renew your Master Plumbers membership before 30 June 2013 and you’ll go into the draw to win some fabulous prizes worth up to $1500!

We’ve got several Milwaukee prize packs to give away featuring: Milwaukee 18 pc plumbers ice hard hole saw kit Milwaukee 28 pc hole saw kit Milwaukee 29 pc metric Thunderbolt titanium kit Milwaukee 12 pc demolition kit

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www . p l u mb e r . com . a u

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industry

news Plumbing practitioners recognised for training commitment The annual Plumbing Industry Training Awards were held on 14 March 2013 to recognise individuals and companies in the Victorian plumbing industry for their commitment to ongoing training.

Plumbing Industry Commissioner Greg Hyams said four plumbing practitioners, a plumbing employer, a plumbing teacher and a training provider received awards for the work they had done within the areas of post-apprenticeship training and development in the past year.

"Good plumbing is the backbone of a healthy society – and it can only be confidently provided by a well-trained plumbing professional," said Mr Hyams.

"Plumbers provide us with clean drinking water, effective sanitation, and safe access to gas for heating and cooking.

"The winners of the Plumbing Industry Commission's PITAs have demonstrated their commitment to excellence through ongoing, personal training, up-skilling, and staying up-to-date with new technologies, regulations and business practices."

Winners of the 2013 PITAs: Timothy Scott, of Horsham Energy Safe Victoria Gas Award Nigel Bull, of Pakenham Return to Study Award Ilhan Bolat, of Hadfield Challenge Award Wayne Glover, of Alfredton Individual Award Cooke and Dowsett, of Keilor Park Employer Award Fire Industry Training, based in Brunswick Training Provider Award Arthur Mete, of Carlton South Trainer Award

Carbon monoxide training is back!

As well as the recognition of winning a PITA, each winner received a certificate of recognition, a trophy and $1,000.

"The Plumbing Industry Commission is proud to be able to help foster this talent and commitment to training through the PITAs, which are in their fourth year," Mr Hyams said.

Master Plumbers congratulates it’s winning members Cooke & Dowsett.

Tuesday 18 June PICAC

ESV CO campaign sends stark message Energy Safe Victoria will once again launch its annual carbon monoxide awareness campaign to encourage householders and landlords to get gas heaters serviced at least every two years.

ESV is asking gasfitters across the state to help spread the awareness of servicing gas heaters. Copies of the CO brochure and fridge magnets are available free of charge for gasfitters to distribute to customers.

To find out more visit esv.vic.gov.au

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Are you up to date with best practice test procedures?

Master Plumbers, in conjunction with the PIC, PICAC and ESV, are once again offering their CO Testing – Practical Test Procedures course throughout winter months across metropolitan and regional Victoria.

Gain the skills and knowledge to use carbon monoxide (CO) testing equipment and complete the practical procedure to test gas appliances for CO emissions.

Thursday 20 June Croydon Tuesday 2 July Warragul Wednesday 3 July Bairnsdale Tuesday 16 July Geelong Wednesday 17 July Warrnambool Thursday 18 July Bendigo Tuesday 30 July PICAC Wednesday 31 July Chadstone Thursday 1 August Frankston Tuesday 6 August Berwick For time and location details and to register, visit plumber.com.au to find out more, or call 03 9356 8902 for further information.

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industry

news Building Australia’s Future Conference 2013 The Australian Building Codes Board, together with the Master Plumbers Australia and the Australian Institute of Building Surveyors, proudly announce the Building Australia’s Future 2013 Conference to be held at the Sofitel Brisbane Central, Queensland, 15 – 18 September 2013.

Join stakeholders from across the industry for this pre-eminent construction industry event and to share in the professional development and networking opportunities this Conference will provide you.

The Conference will commence with a welcome reception on Sunday 15th September and conclude on the evening of Wednesday 18th September.

Conference organisers have assembled leading industry practitioners and professional speakers to present an extensive program featuring both building and plumbing plenary streams.

Throughout the Conference, you will be engaged in a series of interactive workshops and panel discussions, focussing on a variety of topics and technical requirements relevant to all building and plumbing industry professionals.

Leading suppliers of both building and plumbing products and services will also be in attendance showcasing latest industry developments.

Find out more at www.abcb.gov.au

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New apprenticeship college opened in the wake of TAFE cuts A new $700,000 apprenticeship college has been opened at the Plumbing Industry Climate Action Centre (PICAC).

The new college ensures that vital fire protection training is delivered in Victoria and that more than 120 students can complete their study.

RMIT made the decision to cut the apprenticeship program late last year, in the wake of TAFE cuts. This placed the future of the fire protection industry and apprentices studying at RMIT in doubt.

The Plumbing Trades Employees Union (PTEU) and the National Fire Industry Association (NFIA) came together to fund the development of the college at PICAC. The college was opened by William P Hite, President of the United Association, which represents approximately 370,000 plumbers, pipe fitters, sprinkler fitters and service technicians in North America and Canada.

Earl Setches, Secretary of the Plumber’s Union said “It was on honour to have President Hite open the school and we’re very proud that we’ve assured the future of both apprentices and the industry in Victoria.

“RMIT closed the program due to TAFE cuts. If nobody offered this course, you’d see increased costs for the installation and maintenance of sprinkler systems.”

Australian Plumbing Industry Magazine

Carmel Coate, Executive Director of the NFIA said “The roles which are performed by graduates of this course are critical. It trains apprentices to become sprinkler fitters, who install and maintain fire protection systems in domestic, residential, industrial and commercial buildings.

“This is a massive relief for industry who felt that the pipeline of skilled trade may be about to dry up.”

Mr Setches said “A shortage of sprinkler fitters could endanger the public. We’re proud we’ve worked together to solve this problem. These kids were in a world of uncertainty, but now will be trained in one of the best equipped facilities in the world.”

PICAC NEWS

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June 2013

What you can expect from Tradelink e g n a r r Bigge k c o t s More e c i v r e s Better E R O M G N I R E V LI E D

In our efforts to deliver more to our customers, Tradelink has undertaken a revamp of the way we operate.

We have expanded the product range of items each Tradelink branch stocks. What’s more, we have improved the stock levels of these “in demand” items.

What that means for you is the products you need are on hand, in the quantities you need.

It’s all about delivering more to all our customers.

www.tradelink.com.au

Call 1800 758 624

industry

news World Plumbing Day at PICAC The Plumbing Industry Climate Action Centre welcomed over 300 guests through its doors on Friday 8 March to mark World Plumbing Day 2013, making this year’s programme of events a huge success. The theme of this year’s event was workplace health, safety and wellbeing.

In addition, Work Safe carried out health checks on practitioners and industry stakeholders. Students interested in a future career in the plumbing industry visited the Careers Expo and got an insight into the different training and employment options available to them.

PICAC would like to thank everyone who visited the centre and those who set up informative displays in our Careers and Trades area. We would like to thank our sponsors Grundfos, Bostik, Reece, K & P Dean, Crane Copper Tube and One Steel who helped to make the skills competition possible.

World Plumbing Day (WPD) is an international event on March 11 every year, initiated by the World Plumbing Council as a means of highlighting the important role plumbing plays in the health, safety and sustainability of our community.

Highlights of the day included; the Plumbing Industry Commission lunch, the Plumbing Apprentice Skills Competition, the Plumbing Careers and Trades Expo and an Art display of World Plumbing Council ‘Water is Life’ competition entrants.

Australian Rules football identity David Parkin and Jarrod Edwards were guest speakers at the lunch, raising awareness of health, safety and wellbeing within the industry.

Congratulations to Alex de Koeyer who won the 6 hour skills challenge, designed to test plumbing and mechanical services knowledge and competency in practical demonstration. With competitors demonstrating an astounding standard of craftsmanship, the future of the plumbing industry is in very bright and talented hands.

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PICAC NEWS

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clever technology

a smart investment Are you making the most of current technology to help your business run smoothly? Emma Petroulas explores how investing in clever technology solutions can help improve your bottom line.

Why you should invest in improving your business‌.

When dealing with competition, regulation and the normal pressures of running your own business, the need to innovate to stay ahead of the game is becoming more and more urgent. With the increase in tools, including technology, that can assist plumbers to create efficiencies, the question is, where do you stand?

Consider the following…

How long does it take you to collect cash from your customers?

We had a tradie come to our office at the start of the month. He worked on the problem we had and when he was done, I asked him how he wanted us to pay. He said we could pay by credit card.

Great! He pulled out his iphone, plugged our credit card details into his bank’s app, and before he left, he had sent us an invoice and been paid.

We were impressed. In front of us, we had seen someone who had invested in a system that meant he received the cash for this job immediately. Plus, he had also emailed us a copy of the invoice. He was off to his next job and already had the cash in the bank.

It made us think about how this process was saving him both time and money.

Time, because he or someone else didn’t have to chase up customers that hadn’t yet paid. That was more time he could then spend with customers. Plus, the money he was collecting from all customers was more than offsetting the cost of the system. No more customers that didn’t pay. He had spent money on his systems to make more money.

Is your invoicing automated?

Take advantage of technology

Often, we’ve seen that tradie’s using an old school paper based system will, at the end of the month, generate a whole lot of invoices in their accounting software. Think about the doubling up here. And the time spent doing it.

The ability to invoice while you are on the road gives you some fantastic efficiencies and time savings that you can invest elsewhere in your business.

Technology helps plumbers make the most of their business. What we have suggested is just a small part of how you can improve your business with many available tools to help you be more productive.

We know that these tips may not work for everyone at every job. But make sure that where possible, you bring in the best technology to ensure you are saving time and money. What more does a small business owner want?

Emma Petroulas is Client Happiness Director at Nudge Accounting. She also lectures in Small Business at the University of Technology, Sydney.

Find out more at www.nudgeaccounting.com.au

Tracking your staff How easy is it for you to say how much each employee is costing you and how profitable they are to your business?

Are you tracking who your top performing employees are and can you pull up that information at the press of a button? And what about time worked and managing your employees’ leave?

Your staff is your greatest asset and also one of the biggest costs in your business, but what systems do you have in place to ensure you’re getting the best return out of them?

Knowing which staff members are pulling their weight and having that information at your fingertips will make decision making that much easier. It also means you can give the high performers what they really deserve.

Case study

Case study

Case study

Jim operates off a paper based receipts system. He’s always used this system and it works for him. He says that someday he’ll upgrade his systems but hasn’t got around to it because he’s heard they’re too expensive. When completing a job, Jim’s clients have the option of paying by cash or direct debit.

These customers normally pay within 14 days.

Jim finds that every week, he normally has at least one client that he finds is unlikely to pay. At $150 per job, he is potentially losing $600 a month. Plus, he finds it takes him at least two hours to chase the late payers up each month.

That’s another couple of hundred bucks.

If we did the sums, Jim is losing around $900 a month just by keeping his old system. A new payment system would probably cost 10 per cent of that each month.

Jim takes his paper based receipts and enters them into his accounting software at the end of the month.

He estimates it takes him around four hours each month to do this.

At $150 per hour, the cost of Jim doubling up his invoicing in the accounting software is around $600.

Again, the cost of a system where he could invoice on the go would be less than 10 per cent of this cost each month.

Jim has two employees on his books.

One, Tom, finished his apprenticeship two years ago and wants to move up in the business pretty quickly. The other employee, John, has been around for eight years but seems to have lost his spark a bit lately.

Tom is pushing for better pay as he says he fits in a couple more jobs each week than John and he’s on a lower pay rate than him. Jim is struggling to work out whether this is right or not. He doesn’t have the numbers in front of him and he hasn’t been tracking which employees have been billing which jobs. He’s worried that he might lose Tom because he is one of the best workers he’s seen at his age.

If Jim had a new system in place where employees could track their billing and he could track how much they are costing him, he would know how things really stand and who is making him the most money.

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MeMber

profile In our new series we profile current members and their businesses.

This month Charlotte Roseby chats to Ben Young, founder and Managing Director of Complete Plumbing Contracting.

Complete Plumbing Contracting began 17 years ago in the usual way: a sole contractor operating out of a van – in Ben’s case, in Port Melbourne.

After a few years Ben Young needed a hand. His brother, Damian Young, stepped in to become Financial Controller. That same year his eldest brother Hilton Young became site foreman and is now Project Manager.

Harley Young, the youngest brother, must have felt the sibling pressure at family get-togethers. (Either that or he was sick of feeling left out of conversations over We’re working the barbeque.) After 18 years for meaningful of commercial building change for experience, Harley became the plumbing the General Staff Manager. industry Now Complete Plumbing Contracting employs over 50 staff and are involved in large new commercial and residential construction ventures, mainly in Melbourne, but often in regional areas and sometimes interstate.

Ben says the family nature of the business has been instrumental in making the company a cohesive, progressive and professional one.

Q

Not every family can work well together. How does your family achieve it?

We have a good understanding and a really good rapport. Everybody needs to do their bit, and everyone needs to go beyond the call of duty. If everyone treats the company like their own, it works really well.

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Q

Did you set your sights on creating a commercial company from the start?

No. It was a slow evolution. We grew very gradually: a slightly bigger job … then slightly bigger … then slightly bigger.

I knew right from the beginning that I didn’t want the business to grow too quickly. I always wanted to do things properly; that’s much more important. I never wanted to be the biggest, but I always wanted to try and be the best.

You don’t want to grow your business too fast and then not be able to deal with the consequences of not servicing your customers’ needs at a level that got you the work in the first place. Don’t jump in too soon. It’s got to be a natural progression.

Q

So, a natural progression was important to you. Any other secrets to your business success?

You need a structured, solid base for your business. In our case, that’s our loyal staff.

But you can’t just install loyal staff overnight. You can’t just employ loyalty; you need to build it. Ours has been developed over years and years. We have staff who have been here for over 10 years; one apprentice who started out with us a decade ago is now in the office doing estimating. Also, our best plumbers were once our apprentices.

Your staff become your solid base. They are the strength of the company; they are the ones who know how your company works.

Then it builds a good culture and the values become instilled within your company. I love it when someone new comes along and you hear the conversation: “How long have you been here?” Your staff member says, “10 years!”. The new person always says, “Really? 10 years? Wow.”

And then you hear the reply you really want to hear: “Yeah … I love these guys.”

That’s the way your culture starts to be initiated … how you start to build a culture. Of course, it’s reciprocal.

We make sure our staff get a lot out of being in our company as well.

Q

Why did you join Master Plumbers?

What do you get out of it?

I felt it was important to join Master Plumbers. They have good networks and really good services like the group training scheme. I use their OHS experts to get practical ideas and advice, and employment and workplace relations advice from the industrial relations advisory team.

You’re a fool not to be part of it – that’s the advice I always give to plumbers.

Q

You’re a member of the Master Plumbers National Council. Why did you get involved?

It’s just my first year, and I only joined a month ago, but I’m looking forward to being actively involved with the National Council. I thought that, rather than whinging about things, I’d do something about it.

I thought it was important to get my voice heard. I talk with colleagues in my sector and I put forward my opinion. We don’t always agree, but we’re working for worthwhile change – meaningful change – for the plumbing industry.

Q

Any other words of advice?

Make sure you’re doing what you love. It you don’t love it, don’t do it … go and find something else to do.

Want us to profile your business?

Drop us a line at publications@plumber.com.au

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smart solutions Our technology feature highlights some clever technology that is helping plumbers save time and money on projects big and small.

Anglesey Apartments get in the groove Victaulic’s installation-ready technology delivers a 20 per cent shorter install time.

The Anglesey Apartments are one of the latest additions to the booming Queensland rental market. Situated on Moreton Bay in Scarborough, approximately 30km north-east of Brisbane, the apartment block is ten stories high, including two car park levels, and has 72 units. As part of the Federal and State Government National Rental Affordability Scheme, the development offers 25 per cent reduction in rental costs to eligible parties.

Construction of the apartments commenced in September 2011 and involved collaboration between several contracted teams to deliver the complex project on a tight schedule.

When Tru-Flow began work on the fire protection system for the Anglesey Apartments, construction was already behind schedule. Bruce Ostrofski said as it was Tru-Flow’s first time working with the developer, the priority was to highlight the company’s professionalism and capability by delivering its section of the project on time and within budget.

For Tru-Flow, this was a crucial part of building a strong relationship that would lead to more business.

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“We had a shorter than expected time frame to install the wet fire system – only five days – and a big incentive for early completion. We needed to look beyond the norm and find a solution that was trustworthy and extremely quick, as well as easy for installers who hadn’t worked with the product before.”

“As a commercial plumbing contractor, we rely on the name we build for ourselves in the industry,” adds Bruce.

“It’s important for us to align ourselves with suppliers who can consistently deliver high quality products that are easy to use, reliable and have a proven track record. We actively seek to be associated with the best in the business, and Victaulic couplings and fittings have an excellent reputation for quality.”

Already familiar with the quality and speed of Victaulic FireLock® 005H traditional style rigid couplings, Bruce turned to Victaulic to provide an even faster solution to answer to the extreme time pressures. After one demonstration of Victaulic Style 009H installation-ready couplings, Bruce was sold on the advantages.

Tru-Flow have trusted Victaulic to deliver leading solutions for projects for over three years. Corey Stone, Victaulic Fire Protection Territory Manager for Queensland, has been the company’s touch point for almost a year and explained that “Bruce and the team were very familiar with Style 005H and completely trusted it for its robust capability. I had been suggesting to Bruce that they trial Style 009H for its increased time saving benefits, and when the time pressures for this project came to the fore, he agreed to see the installation demonstration. The obvious time saving benefits were hard to ignore.”

While Style 005H can be installed on average in four to five minutes per coupling, the superior Style 009H takes approximately one minute per coupling and requires only one installer to complete. With a tight five day window to complete the hydrant work and vertical risers, Bruce Ostrofski said “we took a chance on Victaulic Style 009H, and it was a total game changer. We were expecting each of the eight floors to take four to five hours, but in reality, two installers completed the installation in only a day and a half – less than two hours per floor.

“Overall, we estimate our cost savings at around 20 per cent in time and labor. As a company we’ve never achieved results like that before. I was blown away.”

Victaulic Regional manager for New South Wales and Queensland, Stephen Traynor said that for many contractors, Style 009H is superior product which is an excellent investment in long term cost and time savings.

“For contractors like Tru-Flow, who both purchase and install the products, the time and cost savings are two-fold,” he said. “The training process is simple and efficient, and the onsite time for installation is dramatically reduced.”

While Victaulic Style 009H EZ couplings creates the same dependable joint as Victaulic traditional style couplings, installation time and effort, using either a hand tool or impact wrench, is drastically reduced. Style 009H features installation-ready technology. Designed for fast, consistent installations, installation-ready couplings eliminate the need to disassemble the coupling before installation and are installed in three easy steps – Push. Join. Tighten.

As a one-piece solution that eliminates loose parts, Style 009H is ready to install right out of the box.

1

Style 009H’s installation-ready design was especially advantageous when installing the vertical riser piping. When using traditional style couplings that require the installer to disassemble the coupling prior to joining the pipes, properly aligning two long vertical runs of pipe can be tricky.

In addition, installing the gasket and coupling housing at the joint while maintaining proper pipe alignment requires two sets of hands. Style 009H allowed the pipes to be easily dropped into place from the floor above and required only one set of hands to install, providing an easier installation.

Bruce Ostrofski of Tru-Flow said these advantages helped deliver the easiest and most time efficient system they have installed. “When we use the Victaulic installation-ready technology, we are using superior solution to other joining systems on the market. These types of innovations help us stay one step ahead of the competition.

“This was our first job with the builder, and by using Victaulic Style 009H couplings we demonstrated efficiency, quality and capability, which reflected well on us and has opened up a great relationship with the builder.

“For Tru-Flow, the time and installations savings of 20% is an enormous benefit, and opens up huge advantages for the future,” said Bruce Ostrofski. “We have always relied on Victaulic for great products like Style 005H, but now that we know the edge Style 009H gives us, there’s no turning back.”

For more information on the Anglesey Apartment complex, visit moretonbayliving.com.au Find out about Victaulic products and services at victaulic.com

1 Victaulic Firelock EZ Style 009H Installation Ready couplings and Victaulic fittings installed along the vertical riser piping. The installationready design allowed the riser piping to be installed 5 times faster than originally expected.

2 Victaulic Style 009H Installation Ready couplings and Victaulic fittings installed along the vertical riser piping.

Going up through the floors has become so much easier with the coupling simply sitting on the top of the pipe and/or fitting while the connecting pipe is neatly directed into place.

There is no struggle around putting couplings together while balancing a pipe between floors.

3 Victaulic Style 009H couplings and butterfly valves installed on the sprinkler booster H-pattern.

4 The Victaulic Style 009H coupling has made the installation of the landing valves and the rest of the H-Pattern a one man job. The coupling simply sits in place while you fit the valves and tees.

5 Victaulic Butterfly valves are in place to be able to shut off individual floors for on demand maintenance.

6 Landing valves allow Fire Brigades to attach their hoses to increase the water supply and pressure. Victaulic couplings are compliant with other roll groove fittings and valves from other manufacturers.

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3

4

5

two installers completed the installation in only a day and a half – less than two hours per floor

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water savings at Rialto are set a reduction of almost one third of the annual usage

Upgrades at Melbourne’s iconic Rialto Towers deliver huge environmental benefits Melbourne’s iconic Rialto has pioneered an innovative retrofit program, collaborating with GWA Bathrooms & Kitchens to develop a unique toilet suite to dramatically reduce water usage.

Completed in 1986, Rialto has become one of Melbourne’s most well-loved and widely recognised buildings. However, whilst its architecture has been praised for its timeless appeal, the building’s energy and water usage has been far less enduring. Rialto’s two towers hold in total 94 tenanted floors with 608 toilets used by approximately 3,500 people every day, which resulted in an annual water consumption of over 70 million litres.

Investigations began in 2008 to find an intelligent solution to reduce water usage and increase the development’s National Australian Built Environment Rating System (NABERS) rating, which evaluates the performance of a building based on criteria such as energy, water consumption and efficiency. Early on in the investigation, a major issue in the upgrades was identified as the old wall hung pan toilet suites made upgrading to a commercially available environmental model problematic.

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To find a solution, Rialto formed a partnership with GWA Bathrooms & Kitchens who developed a unique floor mounted toilet pan to meet these design demands. With a flexible inlet and outlet connection, the new toilet pan could be used at any floor height, while at the same time boasting a WELS 4.5 rating for water efficiency.

Commenting on the retrofit, Rialto Building Services Manager Mr John Vaughan stated, “We couldn’t source a wall hung toilet pan that could achieve a WELS 4.5 litre flush, leaving floor mounted toilet suites as the only option for the upgrade. However the varying floor heights in the bathroom meant extensive refurbishments were needed in order to retrofit the existing models.”

“Ultimately, working together with GWA to develop the unique toilet pan enabled us to reduce the cost and accelerate the process of this major upgrade at Rialto,” he added.

Since 2010 almost 90 floors have had their toilets upgraded from the existing 11 litre flush toilet bowls with 4.5 litre systems, with the remaining floors expected to be completed in 2013.

The water savings at Rialto are set to be huge, with the 70 million litre annual water consumption expected to be reduced to just 49 million litres – a reduction of almost one third of the annual usage.

Commenting on the retrofit, Commercial Business Development Manager at GWA, Mr Manny Vella stated, “During the 1970’s and the 1980’s, wall hung toilet pans were the model of choice amongst architects and designers and now older commercial buildings developed during these decades are facing difficulties in retrofitting these inefficient systems.

By developing innovative methods and technologies to upgrade their existing models, Rialto will be able to fulfil their sustainability goals and reduce their water consumption and wastage.

“As such an iconic landmark, Rialto stands as a pioneering example of how identifying, investigating and introducing water and energy saving initiatives can help to cut costs and improve business sustainability. We applaud the management at Rialto for this sustainable approach, which will ensure a more efficient, less wasteful building facility,” said Manny.

Committed to reducing the environmental impact of their operations, plans are currently underway at Rialto Towers to implement further energy and water conservation initiatives at the building, including an upgrade to water efficient tapware across the development.

Rialto is located at 525 Collins Street, Melbourne.

For further information on products from GWA Bathrooms & Kitchens, please visit gwabathroomsandkitchens.com.au or call 1300 227 662.

Saniflo solutions With over 50 years of experience and more than seven million units sold worldwide, Saniflo’s macerating technology allows installation of a bathrooms, kitchens, ensuites, laundries or other wet rooms anywhere they’re needed.

Saniflo’s macerator pumps allow to evacuate waste water up to 11 meters vertically or 100 meters horizontally through small diameter pipes (20 or 25mm Upvc pressure pipes).

case study 1 Green Element Hairdressing

case study 2 Seamstress Restaurant Bar

Historically, hair dressing salons produce enormous amounts of grey water, which normally runs away by gravity into the sewer system. However, there are instances where traditional plumbing alone is not sufficient.

Kimberley Forbes, owner of Green Element Hairdressers in Port Melbourne, faced an unusual situation when she opened her salon. It seems that provision was not made in the building design to allow the salon’s was basins to gravitate to the sewer systems.

“It was dire,” explains Kimberley, “quite frankly without a solution we knew we wouldn’t have a salon.

So we sought expert advice.”

The servicing division of Saniflo advised Kimberley to use a Saniflo Sanicom® pump. This revolutionary product collects waste water and pumps it away to the sewer connection, using small diameter pipework. The Sanicom® can lift waste water and pump it 10 metres vertically or 100 metres horizontally (or a lesser combination of both).

“It literally saved us,” adds Kimberley.

“We had it installed four years ago and we’re absolutely delighted with it. The device is totally reliable and so is the service. We’re very happy customers.”

Basement bars are very popular, especially when they’re in a thriving inner city location.

Take the popular Sweatshop – the basement bar at Seamstress in fashionable Lonsdale St Melbourne.

On a Friday night it can see up to 250 people come through its doors. Catering to this many patrons requires smart, reliable infrastructure to be in place – especially plumbing.

“We needed both sewerage and general waste to be pumped from our basement,” explains Tally Konstas, owner of Sweatshop. “It’s always a difficult task. So we asked our builder to recommend a professional and robust system.”

That recommendation was Saniflo’s Sanibest Pro®. Sanibest-Pro is an all-new versatile macerator system designed to accept waste from a WC, plus a choice of other gravity fixtures.

Waste is pumped away in 20-mm pipe-work up to 7m vertically or 100m horizontally (or lesser combinations of both). The new grinder macerating action and heavy-duty motor are designed specifically for intensive usage.

“We’ve had it installed for four years,” adds Tally Konstas, “and it’s been a very effective, reliable and robust solution.”

Find out more about the Saniflo range at saniflo.com.au

Smart, Reliable infrastructure – Especially Plumbing

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a wide GREEN LAND

Stockland’s Affinity Village Clubhouse

Robin Mellon, Executive Director of Advocacy Green Building Council of Australia explores how Australia is leading the way in water management and efficiency.

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As a ‘young’ nation, Australians are more accustomed to managing scarcity than we are abundance – especially when it comes to our water. Over many decades of “droughts and flooding rains”, our sunburnt country has taught us that we must manage our water resources with care.

While the term ‘green’ building has often been considered a synonym for ‘energy efficient’, this is only part of the story. Australians are delivering greater efficiencies in water through cutting-edge technologies and clever techniques, from capturing and treating greywater and blackwater through to exporting water for use around the local environment. As a result, Australia leads the world in many green building technologies and applications, and can boast some of the world’s most sustainable buildings.

The green building innovation cycle has accelerated to lightning speed, and water efficiency practices that were considered pioneering just five years ago are now considered business-as-usual.

Take 2 Victoria Avenue in Perth, which has been awarded 6 Star Green Star – Office Design v2 and 5 Star Green Star – Office As Built v2 ratings. Water-efficient taps and showers are just the beginning.

The building’s onsite greywater system provides 100 per cent of water used for toilet flushing across the development.

Waterless urinals further reduce water consumption and fire test water is returned to the onsite storage tank to be reused for site irrigation.

Together, the water efficiency measures implemented at 2 Victoria Avenue are conserving up to 4.4 million litres per year, a saving that equates to nearly two Olympic-sized swimming pools.

While greywater treatment is now a relatively common feature in commercial developments, as the plans for 2 Victoria Avenue were being laid out, the project team was conscious that greywater treatment had never been implemented in a commercial building within the Perth CBD.

rainwater harvesting and onsite recycling systems saves 52 million litres of water per year …that’s more than 20 Olympic-sized swimming pools

Sydney’s 6 Star Green Star Darling Quarter

As a result, 2 Victoria Avenue became the Western Australian ‘test case’ for greywater. The project’s ESD consultant, AECOM’s Graham Agar, argues that the implementation of the system at 2 Victoria Avenue has paved the way for recycled water treatment within the Perth market.

“2 Victoria Avenue was one of the first projects to achieve an approval in principal for the design of the system, but the first Perth CBD project to have the system tested, commissioned and approved for operation,” Graham says.

“The commissioning, testing and reporting procedure required to be undertaken is now well understood by both contractors and the Western Australian Department of Health, meaning future projects will benefit from the lessons learnt at 2 Victoria Avenue.”

On the other side of the country, Sydney’s 6 Star Green Star Darling Quarter, which is home to the Commonwealth Bank, has used a number of ground-breaking technologies to cut its annual potable water consumption by 92 per cent.

The implementation of rainwater harvesting and onsite recycling systems saves 52 million litres of water a year – the equivalent to more than 20 Olympic-sized swimming pools.

Onsite blackwater treatment facilities are designed to treat and recycle 100 per cent of blackwater, and treats additional effluent from mains systems through sewer mining.

Designed by Veolia Water Solutions and Technologies, the blackwater system uses a dual fixed-film biological treatment process, involving a moving bed biofilm reactor (MBBR) in combination with a membrane bio reactor (MBR). Veolia’s Jean-Christophe Schrotter says that water efficiency acts as “a means of future-proofing the development.”

“The water systems at Commonwealth Bank Place improve upon the technological and efficiency achievements realised by any product or system on the market to date and will hedge the Commonwealth Bank of Australia against projected spikes in the price of water in the near future.”

Grocon’s Pixel building in Melbourne, which achieved the highest Green Star rating of all time, also demonstrates the rapid diffusion of water efficiency innovations.

One of these standout innovations was the anaerobic digester installed on the ground level. Comprised of a tank system which holds all of the blackwater waste from toilets and kitchen facilities, the digester extracts methane from the waste. The gas harvested is then used to replace natural gas for heating and cooling the water system, while the blackwater waste remaining is sent to the sewer in liquefied form, and with reduced methane levels. This result means that Pixel both limits methane emissions and avoids the need for fossil fuel gas to boost the solar hot water system.

Another innovation on the Pixel project drove changes to government regulations. At the beginning, the project team was restricted from using innovative vacuum toilets due to local council policies.

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Australians are delivering greater efficiencies through cutting-edge technologies and clever techniques

Victoria Avenue

Grocon’s Pixel building

Vacuum toilets differ from conventional toilets in that air with a small amount of water is used to convey the sewerage from the toilet. This reduces water consumption to just half a litre per flush, compared with best practice conventional toilets, which consume up to six litres per full flush. Determined to get a positive outcome, the Pixel team lobbied the local council to change its policy.

Grocon is now distributing the technology throughout Australia and other projects, including Melbourne Water’s new headquarters, will feature vacuum toilets.

Of course, water efficiency measures are not limited to offices. While many still consider the terms ‘industrial’ and ‘sustainability’ to be mutually exclusive, Goodman has challenged this notion on a grand scale at its recent development for Metcash in Eastern Creek, Western Sydney.

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The project has capitalised on the expansive roof areas typical of large industrial facilities in order to boost the Metcash Distribution Centre’s water efficiency. Up to 300,000 litres of rainwater per year is captured by the warehouse’s roof before being diverted for tank storage. This ample nonpotable supply is used for landscape irrigation, toilet flushing, cooling towers and truck washing needs across the development, contributing to reduced operational costs for Metcash and 4 Star Green Star ratings for both the design and construction of the facility.

Stockland’s Affinity Village Clubhouse in Baldivis, just west of Perth, which recently achieved the first Green Star rating for a retirement living development, employs high-efficiency fittings and fixtures and low-water use plants and appropriate irrigation techniques to reduce potable water consumption by 60 per cent – and save $2,000 a year on operational costs into the bargain.

Stockland’s Environment Manager for Retirement Living, Matthew Napper, says that the “low-water use landscaping will mean that the landscape amenity will have more resilience in any potential future water shortages or restrictions. This will not only benefit the building, but the surrounding community as well.”

It’s clear that water conservation efforts are delivering a number of significant payoffs, from cost savings to habitat conservation, and from reduced pressure on infrastructure to energy conservation, as improved water efficiency reduces the need for water pumping, delivery and waste water treatment. Australians learn the iconic Dorothea Mackellar poem “My Country”, which contains the definitive line: “the wide brown land for me”. Increasingly, that “wide brown land” is being populated with a built environment that is green.

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safeTy update S a f ety

f eature

Ansell’s PowerFlex 80-813 gloves are among the first to combine a high level of cut protection and flame resistance in one design

High tech gloves are lending a helping hand to apprentice safety Occupational health, safety and environment coordinator, Kiri Spiridopoulos, looks after the safety of 140 plumbers at CDC Plumbing and Drainage, which is currently working on a multi-unit residential development, Upper West Side Apartments, in Melbourne’s CBD. Kiri’s team includes several apprentices employed by the Master Plumbers’ group training scheme, Plumbing Apprenticeships Victoria. As part of a recent PPE trial, Master Plumbers’ OHS officer, Rod Tresidder, made it mandatory for all the scheme’s apprentices to wear Ansell PowerFlex® 80-813 safety gloves on the job.

“Having monitored our plumbing injury statistics over a period of six years, we know that 33 three per cent of all the injuries experienced by our members are hand injuries,” explained Rod. “Of these, 78 per cent are cuts and, of those, a massive 50 per cent are also lost time injuries”, he added.

After making this striking discovery, Master Plumbers invited Ansell to help them implement a hand-protection program targeting apprentices.

“As a result of this initiative we reduced apprentice hand injuries by 80 per cent”, said Rod.

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Daniel Dew is a fourth-year apprentice with Master Plumbers who is currently being hosted by CDC Plumbing for the Upper West Side Apartments project.

“Our work involves hazardous tasks like removing metal studs, jack hammering, and handling adhesives and other harmful compounds such as glue solvents and silicon”, he explained.

“The Ansell PowerFlex gloves I received during induction provide good protection across a range of tasks so I don’t need to keep putting them on and taking them off”, he said. “They’re also strong enough to prevent cuts when I handle sharp steel edges”.

Ansell’s PowerFlex 80-813 gloves are among the first to combine a high level of cut protection and flame resistance in one design. The yarn consists of a core glass fibre that provides flame resistance and cut resistance at the highest levels (Level 4 for flame resistance and Level 5 for cut resistance).

“They are also incredibly comfortable.

They provide a snug fit while at the same time allowing my hands to breathe so they don’t get too hot,” added Daniel.

Ansell says the gloves’ ergonomic fit is due to a combination of patented technology and a soft foam coating that offers exceptional grip, decreasing slippage and hand tension when it comes to wet and oily jobs or handling small materials, like nuts and bolts.

According to Daniel, the gloves can last for several months, depending on the duties being undertaken. “They are a lot stronger than many other gloves I have tried and their durability is impressive”, he said.

“Ever since Master Plumbers made it mandatory for apprentices to wear Ansell PowerFlex 80-813 gloves, we have observed a substantial reduction in hand lacerations,” enthused CDC Plumbing’s Kiri Spiridopoulos. “Our company has a compulsory glove-wear policy and I apply that vigorously”, he said. “These gloves have made my job easier because apprentices actually like wearing them,” he added.

“By making sure staff wear the right gloves, we have not only improved productivity and efficiency but, more importantly, reduced injury rates among apprentices”, said Rod. “I am not only delighted to have dramatically reduced hand injuries, I am also proud that Master Plumbers has saved members around $118,000 in annual injury management expenses just by ensuring apprentices wear their Ansell gloves,” he concluded.

Master Plumbers and Ansell are already discussing another glove trial, this time using ActivArmr® 97-005 Plumbers Gloves. Ansell says these gloves are high in comfort, dexterity and cut protection, having been designed to provide plumbers with outstanding grip when handling slippery, warm or hot pipes and other plumbing materials.

33 per cent of all the injuries experienced by our members are hand injuries

New generation of ‘safety-savvy’ plumbers On the issue of safety compliance among younger workers specifically, Rod explains, “Apprentices these days are smart. They don’t want to damage their hands; they want to look wellgroomed outside work and they are more accustomed to wearing gloves because it’s always been that way”.

“Meanwhile, some older plumbers still feel a stigma associated with protecting one’s hands. Others tried working with safety gloves in the past, unsuccessfully, and are reluctant to wear them now, despite dramatic improvements in design and technology. Those workers are more likely to take unnecessary risks or make it hard for others to comply”.

The interaction between older and younger plumbers is generally positive, though. “Leading PPE firms like Ansell are constantly developing new technologies to improve on the already high level of comfort, dexterity, tactility and grip provided by the new generation of safety gloves”, said Rod. And with safe work practices de rigueur for most young plumbers, compliance will likely spread throughout the industry as apprentices mature into senior roles.

Find out more at www.ansell.com.au

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Blaming the

plumbing Superbugs that even the strongest drugs can’t stop are also putting our plumbing under pressure, but we already have some of the answers says John Fennell.

In March this year Dandenong Hospital in Melbourne’s south-east reported it had been fighting the outbreak of a drug-resistant bacteria since 2009 that ended up infecting 10 critically ill patients in their Intensive Care Unit.

Only the most extreme cleaning using microfibre cloth and high-pressure steam finally removed the superbugs from the sink, but still failed to dislodge them from the pipes lower down. According to the hospital that meant that the plumbing and sinks would both have to be redesigned and replaced.

It was a similar story in Canada last year where a hospital there said that a five-year battle to stop a bacterial infection outbreak had finally been traced back to what they described as “state of the art” hand washing sinks.

Plumbing for health It’s not the first time that we’ve had to look at our pipes, taps and sinks to make sure the water we drink is healthy and germ free of course but the invasion of superbugs, that can’t be killed by normal cleaning or regular antibiotics, is a whole new ball game.

Superbugs are a growing crisis everywhere and are often behind the growing number of hard to treat Healthcare Acquired Infections (or HAIs) that people pick up when they go to hospital. Roughly 9,000 Australians die from HAIs each year.

While the fight against superbugs has often meant either finding better drugs and improved ward cleaning or hand hygiene, there is now recognition that we should also be looking at built in barriers in the materials we use for medical devices, hospital furniture or hardware, and the pipes and plumbing fixtures like taps, toilets, splash backs and sinks.

The copper industry has been in this space for some time now following a ton of research showing that surfaces made from copper-or a copper alloy like brass and bronze-can kill off 99.9 per cent of bacteria and viruses within hours of contact.

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A recent study by the United States Department of Defense also showed that antimicrobial copper used in hospital rooms cut the risk of picking up a HAI by 58 per cent – a pretty remarkable statistic.

Companies around the world are now making all sorts of products from Antimicrobial Copper, often showing the Cu+ logo stamped in to the metal.

One of the latest is the 90 year old US company Elkay, which traditionally supplies stainless steel sinks to the North American hospitals. Elkay recently added a range of Antimicrobial Copper sinks using their CuVerro® tag. The new sinks use 18 gauge antimicrobial copper with exposed surfaces hand-blended to a lustrous satin finish, and fullyundercoated to dampen sound and prevent condensation. Better still, they’re made from 80 per cent recycled content and are 100 per cent recyclable.

But Elkay are far from alone and a whole list of manufacturers worldwide, including in the Asia Pacific, can be found at www.antimicrobialcopper.com A growing number of hospitals around the world, as well as medical clinics, kindergartens and aged care facilities, have also decided to install Antimicrobial Copper products in the last few years as an “always on” defence against germs.

A Melbourne hospital is about to join that list and I hope to be able to provide more news on that soon when the renovations, complete with a whole range of Antimicrobial Copper products like taps, are completed later this year.

We’ve also created an Antimicrobial Copper Consortium here in Australia to help source or produce Cu+ accredited products designed specifically for local conditions.

The partners in this group so far include Abbotts AMC, Hardware Pty Ltd, Adnought Sheet Metal Fabricator Pty Ltd, Assa Abloy Australia, Austral Wright, Clipsal, Crane Copper Tube, Esco Industries Pty Ltd, Farley Brass and Copper Pty Ltd and MM Kembla, and we expect to be helping to promote the opportunities for installing Cu+ products and hardware across the country.

The plumber will see you now Drug resistant bacteria or run away viruses like bird flu are now a constant threat to our health and are proving very hard to fight. The link to our plumbing is just another twist in this ongoing problem, but it means plumbers have a key role to play in helping organisations and buildings think about the materials they are using.

Clearly at a commercial or hospital level this will become increasingly important and more complex, but I suspect that an increasing number of smaller organisations will also enter this market.

GPs in medical clinics or those groups caring for older people or children (the people most at risk of superbug infection) are on the front line as well and will need expert plumbing advice on how to minimise the spread of germs.

Will we also need to consider this level of protection at home? I predict we will see more and more homeowners considering built-in plumbing defences in kitchens and bathrooms, and for plumbers that’s a whole new way to think about the future.

When you do, we’d like to help out.

John Fennell is the head of the International Copper Association Australia, contact him via john.fennell@copperalliance.asia

Plumbers have a key role to play in public health

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tax time

With the end of this financial year fast approaching, time is quickly running out to

time to start this year’s tax planning

get your tax affairs in order.

A good starting point is to make an appointment with your accountant, so he or she can advise you how best to legally minimise the business and personal tax that you will need to pay to the Australian Tax Office (ATO).

Information for individuals

Information for businesses

Property depreciation report

Super co-contributions

Review, review, review

If you have an investment property, a property depreciation report (prepared by a qualified quantity surveyor) will let you claim depreciation deductions on capital items within the property.

The cost of this report is generally recouped several times over by the tax savings in the first year of ownership.

Low-income earners (including self-employed people) should consider making personal super contributions to qualify for the federal government’s superannuation co-contribution payments. If you are eligible to make personal super contributions, the government will match your contribution with a super co contribution up to certain limits. The government has announced (although it’s not yet law) that the maximum entitlement will be $500 when taxable income does not exceed $31,920.

Salary sacrificing into superannuation If your marginal tax rate is more than 15 per cent, salary sacrifice can be a great way to boost your superannuation and pay less tax.

By putting your pre-tax salary into super rather than having it taxed at your marginal tax rate, you may save substantial tax.

Self-employed individuals may also be able to make taxdeductible, personal contributions to superannuation to reduce their taxable income. Remember, though, that superannuation contributions are currently limited to $25,000 – any excess contributions are taxed at penalty rates, so do not go over these limits.

Prepay expenses Expenses for investment activities can be prepaid before June 30.

You can prepay up to 12 months of interest before June 30 on a loan for a property or share investment, and claim a tax deduction for this financial year.

Other expenses in relation to your investments can also be prepaid before June 30, such as rental property repairs, memberships, subscriptions and journals.

Spouse super contribution You should consider making a superannuation contribution of up to $3000 on behalf of a nonworking (or low-income earning) spouse, because this will enable you to claim a tax offset of up to $540, as long as your spouse’s income does not exceed $10,800.

Timing profits on investment assets Subject to commercial considerations, it might be worth delaying any disposal or sale of assets until after June 30 in order to defer any capital profits on sale.

Alternatively, there may be opportunities to realise capital losses to offset capital gains.

Further, you should think about deferring the disposal of assets in order to access a capital gains tax (CGT) discount. If the taxpayer is an individual, trust or super fund, capital gains may be eligible for the CGT discount for assets held for longer than 12 months.

You should review your business’s depreciation schedule and write off any assets that are no longer held.

It’s also worth reviewing trading stock for obsolete items, which can be written off to claim a deduction. And make sure you also look at any debtors prior to year end, to identify any amounts that can be written off as bad debts.

Consider prepaying expenses As a general rule, make sure your prepaid business expenses are apportioned over the period in which the relevant service has been provided. However, some small business entities may not need to apportion a prepayment and can claim an immediate deduction.

Superannuation contributions Maximise all superannuation contributions to be paid by the business by year end. Remember that the concessional superannuation cap this year is $25,000. Please note that superannuation contributions are tax deductible in the financial year that you pay them, so ensure payments clear by June 30.

Asset write-off and accelerated depreciation Make sure you take full advantage of the new immediate asset write-off and accelerated depreciation rules. Businesses with less than $2 million aggregated turnover can now claim an immediate deduction for any depreciating assets costing up to $6500, and an accelerated initial deduction of $5000 for motor vehicles bought for business use.

See your accountant Your accountant will know what strategies best suit your circumstances, so schedule a time to review what needs to be done prior to June 30. For example, if your business is run through a trust, the ATO requires trust resolutions to be prepared before year end. If your business is run through a company, there may be director loan account issues to consider before year end. Your accountant can help you identify issues like these and more.

Daniel Deutsch is a Director of Marin Accountants, a firm specialising in advice for individuals, investors and family businesses.

For more information, contact Daniel Deutsch at danield@marinaccountants.com.au or call 03 9645 9229.

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hear me out

In this regular column we give industry insiders a chance to vent their spleen. In this issue, Master Plumbers Group Training Manager

Our Victorian-based group training scheme, Plumbing Apprenticeships Victoria, is doing what it can to get apprentices back in to work after a sustained period of reduced employment opportunities within the local construction industry.

After many months of little or no work, there are still a number of apprentices who are out of a job in this state.

At the same time, we know there are many plumbing contractors struggling to keep their workforce employed due to the current flatness of the economy I have fielded over 65 calls from out of work apprentices since early February due to their employer either shutting up shop or just having no upcoming work to support a workforce.

The availability of work for plumbing apprentices in the last six months has been greatly reduced and we can see that small plumbing contractors are finding it difficult to keep their men employed.

While the construction sector appears to be strengthening, a lack of continuous work is still an issue for smaller businesses.

Plumbing Apprenticeships Victoria and similar group training schemes can assist the industry by providing small businesses with a solution for meeting their labour needs on small and short term projects.

Our scheme can also provide plumbing businesses with apprentices to supplement the labour on jobs that need a kick along But what about the future? We know there is work coming up in the construction sector and with Victoria experiencing a population growth, the residential market will surely make a comeback.

A 2008 workforce study of the Victorian plumbing trade found that with an ageing workforce, our trade needs to recruit and employ apprentices now to arrest the exit of many years of skills and knowledge.

Employing an apprentice provides tangible benefits to your business, supports the future of the industry and helps your business to be recognised as an employer of choice within the community.

Plumbing Apprenticeships Victoria recruits and selects plumbing apprentices with the appropriate skills to meet your requirements.

You don’t have to spend hours recruiting and selecting a suitable apprentice, we do it all for you. We also look after payroll, super and trade school – so you don’t need to worry about a thing.

Plumbing Apprenticeships Victoria is currently recruiting for a mid-year intake, to find out more contact John Clarke on 03 9321 0740.

John Clarke – General Manager Group Training

John Clarke reflects on the state of plumbing industry apprenticeships.

Is there an issue that really grinds your gears? Let us know via publications@plumber.com.au or contact Melissa Chrys on 03 9321 0703

Our trade needs to recruit and employ apprentices now to arrest the exit of many years of skills and knowledge

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apprentice

update

High achiever takes home award Brock Mangels is a recent graduate from Master Plumbers’ group training scheme, Plumbing Apprentices Victoria, who has won the 2013 CBUS Apprentice Encouragement Award.

Brock commenced with Plumbing Apprenticeships Victoria in May 2010 after been employed in the family plumbing business .

He completed trade school at RMIT where he demonstrated a strong commitment to his trade studies.

Brock completed his apprenticeship in January 2013 while being placed with CDC Plumbing and Drainage.

He is now employed with CDC at the Upper Westside site in Spencer Street.

This is not the first award that Brock has received, in 2007 he was presented with the Kiwanis Club of Sunbury’s Young Citizen of the Year Award.

John Clarke, manager of Plumbing Apprenticeships Victoria says, “Brock is a very deserving winner of this award and was a great part of our group training scheme.

He showed great commitment and a willingness to learn throughout his apprenticeship. I’m looking forward to him having a highlight successful career in the plumbing industry.”

CBUS and Plumbing Apprenticeships Victoria wishes Brock every success in the future.

Kicking off a great career Fifteen fresh faced preapprentices are currently enrolled in latest Master Plumbers’ preapprenticeship course which kicked off in May at PICAC. The preapprenticeship is a 13 week full time course that aims to introduce learners to plumbing and provides industry knowledge, workplace exposure and hands-on experience.

Participants gain basic skills that make them more attractive to prospective employers and have the chance to decide if plumbing is the right career choice for them.

Preapprentices learn about the various types of plumbing and are given a general introduction to all streams of plumbing including mechanical services and gas. Delivered at the world-class Plumbing Industry Climate Action Centre (PICAC), the purpose-built preapprenticeship facility includes a sand-pit that allows learners to practice setting gradients, laying pipes and pipe sizing. Learners also have access to other areas of the facility, which provides training in the latest sustainable plumbing products and technologies.

Alexandra Mannell, General Manager Membership and Industry Development at the Master Plumbers says, “Delivering our course at PICAC means we have some fantastic facilities at our disposal and has allowed us to develop a course that provides learners with a really exciting and diverse experience.

“Our preapprentices are introduced to all streams of plumbing and get to try out a range of skills including welding, domestic and commercial, pipe installations and duct work.

“We are also including activities like domestic and commercial site inspections so they can really get a good idea about the diversity of the plumbing industry.”

The preapprenticeship course has also welcomed a new trainer, David Moyle, who is an experienced plumber and teacher, previously training at RMIT. “I really enjoy working with new entrants to the industry,” says Dave.

“It’s great to help them find their way and see them develop a passion for plumbing.”

To find out more about upcoming courses, costs and applications, contact PICAC on 03 9356 8902.

Participants gain basic skills that make them more attractive to prospective employers

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THE UNIVERSAL

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Consumer protection law As a supplier you provide you customers with goods and services but are you fully aware of your responsibilities and obligations relating to consumer law?

The Competition and Consumer Act 2010 is intended to facilitate fair and open competition for all businesses across Australia. The Australian Consumer Law (ACL) sets out the rights and obligations of the parties in relation to the supply of goods and services.

Failure to meet the obligations could result in penalties, significant inconvenience, financial loss and damage to business reputation.

A Consumer is someone who buys: > goods or services costing up to $40,000 > goods and services costing more than $40,000 normally intended for personal, domestic or household use > a vehicle or trailer used mainly to transport goods

Consumer Guarantees

This does not apply where the goods are purchased for on-selling or manufacturing into something else.

In accordance with the ACL:

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When providing services, suppliers must:

When supplying goods, the goods must be:

> not make false or misleading statements > display due care and skill > ensure that the service is fit for purpose > provide the services within a reasonable timeframe of purchase

> acceptable quality including safe, durable and free from defects > match their description (including acceptable in appearance and finish and fit for purpose)

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June 2013

The supplier must also: > honour any promises made about the goods or services > provide repairs or spare parts within a reasonable time > give a written repair notice (prior to accepting goods for repair) if there is a chance that refurbished parts may be used for repair/replacement

Repair, replace or refund Where the goods or services do not meet the guarantees, the customer may seek remedy. Depending on the nature of the problem, this may include: > repair or replacement > refund > cancellation of the service contract > compensation for difference between the service paid for and what was actually delivered The supplier will have responsibility for goods that are “on-sold” to the consumer.

Consumers can only seek remedy where the guarantee has not been met. For example, a consumer cannot claim a refund simply because they have changed their mind, finds a lower price elsewhere or has damaged the goods through misuse.

Proof of transaction Suppliers must provide: > proof of transaction for goods and services valued at $75 or more > (for items transactions valued at less than $75) where the customer requests proof of transaction within 7 days of the transaction Itemised bills Customers may request an itemised bill that shows: > how the price was calculated > the number of labour hours and the hourly rate (if relevant) > a list of materials used and the amount charged for them (if relevant) within 30 days of completion of the works and/or receipt of a bill/account from the supplier. The itemised bill must be issued free of charge to the customer within 7 days of the request. The bill must be expressed in plain language, legible and clear.

Unsolicited supply of goods and services An agreement will be regarded as an unsolicited consumer agreement where: > the negotiations for the supply of goods or services between the supplier and the consumer occur via telephone OR at a place that is not the supplier’s premises > the consumer did not contact the supplier via telephone or invite them to come to that premises for the purposes of negotiation for the supply of goods or services* > the total price paid or payable by the consumer is not ascertainable at the time the agreement is made > the total price payable is more than $100 or such other amount prescribed by the regulations

* WARNING An invitation to quote a price supply may not be regarded as an invitation to enter into negotiations for supply of goods or services!

Where the consumer and supplier reach agreement on the supply of goods or services “cooling-off” conditions will apply.

NB: The Competition and Consumer Regulations 2010 provide an exemption from many of the provisions on the cooling-off rights where an “emergency repair contract” is entered into and the tradesperson holds the required licences.

Warranties Suppliers may choose to provide consumers with additional warranty against defects. In this case, the warranty must be in writing and include: > what the supplier must do if the goods/services are faulty > the warranty period and how the consumer may make a claim > contact details for the business providing the warranty > any action or event that would void the warranty > who will be responsible for any expenses associated with a claim (e.g. may replace part but consumer will be responsible for costs associated with labour) > that the warranty conditions are additional to rights arising under the ACL Unfair Contracts and Unconscionable Conduct A contract (or contract term) is unfair if: > it would cause a significant imbalance in the parties’ rights and obligations, e.g. shifting obligations to the consumer or restricting their rights > is not reasonably necessary to protect the legitimate interests of the party who would be advantaged by the term > would cause financial or other detriment to the party if applied or relied on

Unconscionable Conduct is a statement or action so unreasonable that it defies good conscience, including: > Not properly explaining the terms and conditions to a person who has a diminished capacity (e.g. language, learning, intellectual impairment) > Insufficient time to read terms and conditions, ask question or seek advice > Coercion, duress, high pressure tactics or using a third party to influence the decision > Making false statement about the true cost > Failure to disclose key contractual terms and conditions Customer contracts Suppliers can manage their compliance obligations by implementing simple customer service principles: > Ensure all relevant details are recorded in writing (including legal identity and contact details of the parties and a detailed description of the goods/services to be supplied) > explain the terms and conditions and give the consumer time to read, ask questions and seek advice as required > Obtain authorisation (in writing) prior to supply of goods/services > Do not cease contractual obligations unless correct suspension/ termination procedures have been followed > Take immediate action (including seeking legal advice) as required More Information The ACCC offers a free online education program designed to help small businesses understand their rights obligations at www.accc.gov.au Master Plumbers thanks officers at the Australian Competition and Consumer Commission for their assistance in the preparation of this feature.

NB: Even where a court finds that a term is unfair, the remaining terms of the contract may still be binding (“Severability”).

Master Plumbers’ members can access information and resources relating to commercial contracts and consumer protection. Our Workplace Relations Adviser can help clarify your options and provide template contracts or appropriate referral services. Please contact us on 03 9329 9622 or 1800 133 871 or refer to our website for more details.

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Workplace relations news

tax changes Changes to tax and superannuation laws have been ongoing.

Master Plumbers Workplace Relations Advisor Sharon Kraemer takes us through the latest developments.

Superannuation Increase from 9% to 9.25% from 1 July 2013 Changes to the Superannuation Guarantee (Administration) Act which will take effect from 1 July 2013, including: > increase employer superannuation contributions Date of Effect Superannuation Guarantee Contribution

(% of Ordinary

Time Earnings) 1 July 2013 1 July 2014 1 July 2015 1 July 2016 1 July 2017 1 July 2018 1 July 2019

9.25% 9.50% 10.00% 10.50% 11.00% 11.50% 12.50%

> remove the employee age limit on the employer requirement to make contributions > superannuation funds will start providing a new type of superannuation account called “MySuper” which will replace existing default fund accounts (where an employee does not select their own fund) offered by super funds.

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Australian Plumbing Industry Magazine

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June 2013

The government is also pursuing changes that will enable seamless electronic transfer of superannuation information and funds (“SuperStream”), payslip reporting, low income superannuation contributions and caps on tax concessions.

Master Plumbers and other employer bodies continue to pursue the interests of members in relation to the additional compliance costs and administrative burden of implementation.

Living away from home allowances and fringe benefits tax From 1 October 2012, changes have been made to the tax relating to living away from home (LAFH) allowances.

In essence, there could be tax implications for payments that exceed the actual costs of the employee’s accommodation or meals.

LAFH allowances apply where the employee is required to undertake work at such a distance from their normal place of residence, that they are unable to return to the residence each night.

The allowance is paid to the employee to compensate for the additional costs associated with the employee being away from home whilst maintaining their own residence (e.g. accommodation and meals).

NB: Where the employer pays for the accommodation and/or meals directly or reimburses the employee for the expenses, this is regarded as a benefit (not an allowance).

Taxable payments reporting The Taxable Payments Annual Reporting requirements came into effect from 1 July 2012. Commencing July 2013, businesses that operate in the building and construction industry are required to report the: > ABN > Name > Address > Gross amount paid for the financial year (including GST) > Total GST paid for each contractor that performed building and construction services for the business in the preceding financial year.

The Australian Taxation Office (ATO) has made considerable investment into their information management systems. The information provided in the annual reports will be matched against data reported from other sources including tax returns, GST and superannuation areas.

The ATO will investigate discrepancies and potential non-compliance with taxation law and could determine that there are outstanding taxes (including superannuation). This could have implications for businesses engaging subcontractors.

More Information For further advice and assistance, please contact the Australian Taxation Office or a suitably qualified taxation professional.

Master Plumbers members receive regular communications on topical issues via Enews. Please contact Membership Services on 03 9329 9622 or 1800 133 871 or refer to our website for more details.

generated at BeQRious.com

generated at BeQRious.com

Tools of Trade From Marsh Pty Ltd Today’s technology impacts all areas of our lives, even in regards to the tools used for work. Advancements in technology have led to higher costs of some modern tools, which have the potential to be a financial liability for a business.

Many plumbers are now utilising expensive equipment such as sewer jetting machines and CCTV pipe cameras, often worth tens of thousands of dollars. Considering the high cost of these items, adequately insuring them is a necessity for most businesses.

A smaller plumbing business may have quite a number of relatively inexpensive items which, when replacement values are totalled, are often worth a considerable sum.

As plumbers will purchase their tools over many years they often lose sight of the total value.

Tools are commonly targeted by thieves as they are easy to sell. It is important for a business owner to consider the real impact of having their tools stolen as it can be financially crippling, particularly if you are self employed or a subcontractor. It is worth noting that most Tools insurance policies will not respond where there has not been forcible entry, for example where items are stolen from a vehicle that is left unlocked.

Below are two examples of tool and equipment losses and the implications for the business owners.

Case study Joe invested in a $20,000 sewer pipe camera system and $5,000 of new hand tools due to securing a large commercial contract. He stored the tools in his locked vehicle which he parked in the driveway at his home.

One evening thieves broke in to the vehicle and stole all the tools, including the new sewer pipe camera.

Unfortunately Joe had not arranged insurance coverage for these items.

The theft resulted in him having to hire equipment for two weeks and arrange a bank loan to replace all of the stolen equipment, causing inconvenience, lost productivity and financial loss.

Case study Whilst driving to a job Tim was involved in a serious car accident, resulting in not just damage to his van, but also to his tools. There were two expensive pieces of machinery damaged beyond repair in the incident, with a replacement value of around $10,000.

Fortunately Tim had a Tools insurance policy which covered his items while in transit, therefore was able to claim replacement of these items (less the applicable excess). The insurance limited the financial loss sustained as a result of the accident and enabled him to continue to work with minimal inconvenience.

In order to protect your business assets insuring your tools and equipment is highly recommended.

Master Plumbers Insurance Brokers are able to source cover from a number of different Insurers, and advise you on the most appropriate policy type for your business needs. Please contact one of our representatives for an obligation-free quotation.

This article contains general information, does not take into account your individual objectives, financial situation or needs. For full details of the terms, conditions and limitations of the covers, refer to the specific policy wordings and/or Product Disclosure Statements available from Marsh on request. Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238983) arrange the insurance and is not the insurer. The claims scenarios contained herein are for illustrative purposes only and should not be relied upon as governing any specific facts or circumstances. Actual claims are governed by the specific policy terms, conditions, limits, and exclusions and are subject to individual claims review by applicable insurer representatives.

About Master Plumbers Insurance Brokers Master Plumbers Insurance Brokers (MPIB), a trading name of Marsh Pty Ltd, in conjunction with our endorsed sponsor the Master Plumbers & Mechanical Services Association of Australia (MPMSAA), were established in 1996 to accommodate the Victorian Plumbing Industry’s mandated Public Liability Insurance requirements.

Today, MPIB has significantly expanded its client base, and are now known as a nationally recognised brand that caters specifically for the insurance needs of the Australian Plumbing Industry

As an MPIB customer you can benefit from: > Customised insurance designed especially for plumbers > Offer of lower premiums: saving you money > Broad cover: safeguarding you and your business > Quick and simple process: no need to fill out forms – cover arranged over the phone As a plumber you can select the relevant cover you require from our range of trade policies to suit your business needs, all at competitive prices.

Our “one-stop” insurance solution provides protection for: > Public Liability > Defects Liability > Motor Vehicle > Income Protection > Tools of Trade > Business Pack > Industrial Special Risks > Greenplumber Liability > Contract Works

For more information Call 1300 300 511 Email mpib.australia@marsh.com Visit www.marsh.com.au

marsh.com.au

UNDERSTANDING THE INSURANCE NEEDS OF PLUMBERS IS OUR BUSINESS. Marsh Pty Ltd, trading as Master Plumbers Insurance Brokers (Aust), has been operating in the plumbing industry for over 10 years. We have been working closely with Master Plumbers to provide insurance solutions tailored to the plumbing industry.

For your insurance needs, contact Marsh, the preferred insurance broker to Master Plumbers & Mechanical Services Association of Australia.

For obligation-free quote, call 1300 300 511 or email mpib.australia@marsh.com

Marsh Pty Ltd (ABN 86 004 651512 AFSL 238983) trading as Master Plumbers Insurance Brokers (Aust) (“MPIB”) arranges this insurance and is not the insurer. The MPIB name is owned by the Master Plumbers and Mechanical Services Association of Australia (MPMSAA) and used under licence by Marsh. MPMSAA receives a financial benefit when a policy is arranged by MPIB, enabling it to continue to provide further services to the plumbing industry. This ad contains general information only and does not take into account your individual objectives, financial situation or needs. For further information about Marsh, visit www.marsh.com.au. 11/0204

Partnering for impactSM Marsh is one of the Marsh & McLennan Companies, together with Guy Carpenter, Mercer, and Oliver Wyman.

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product

news

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Quality or value?

RELN Stretch Drain

Dux hot water

When buying your trade or plumbing supplies, do you find yourself torn between the best price and the quality of the product? At the Plumbers Spot, you can have both!

The Plumbers Spot is a new online store, focussed entirely on selling plumbing and trade supplies to the tradies of Australia. We believe that tradies should be able to buy quality discounted supplies – we offer true trade prices by cutting out the retail side of the plumbing supplies industry.

The Plumbers Spot offers a vast range of trade supplies with an impressive list of reputable international and Australian suppliers to help deliver our promise to the plumbers Australia-wide, and this list will continue to grow. The steady growth and development of The Plumbers Spot will increase the benefits and discount prices that tradies will receive.

Our promise is to look after plumbers and tradies; however, our main focus is to offer the best quality products at true trade prices.

Whether you’re after copper pipe, brassware, tapware, pumps or DWV fittings, pay a visit to www.theplumbersspot.com.au and compare our prices.

Next time you’re forced to choose between quality and value, visit The Plumbers Spot and you can have both.

RELN Stretch Drain™ is a new and innovative flexible and expandable 100mm drainage pipe system that is super easy to handle and install, saving precious time and effort. Stretch Drain is ideal for use in applications where collection, dispersion and control of sub-surface groundwater are required.

The expandable nature of Stretch Drain is one of the most unique features. For example, 2M of Stretch Drain becomes 8M at full extension. The benefits for both the end user and retailer are clear.

The super compact design makes it easy for users to transport, store and install.

More flexible than the rest, Stretch Drain lays flat in the trench and bends around any curve or corner. It can expand and contract to the perfect length, no cutting or measuring required. For those who have struggled with unwinding and laying traditional agi-pipe flat, this is a huge bonus. The flexible and expandable nature of Stretch Drain makes it easier to install and reduces the install time compared to regular drain pipe.

Stretch Drain is available in 8M and 16M pipe lengths with choice of solid, slotted and slotted with sock. Stretch Drain connects to roof gutter downpipes, surfacewater drainage systems, plus existing PVC and agi-pipe systems and is the complete drainage solution, with a full line of snap on fittings and pipe to solve almost any drainage need.

Available from all good plumbing stores.

For more information www.stretchdrain.com.au

Dux Hot Water has released its new Prodigy® 5 star gas storage water heater range, which boasts an outstanding 5 star energy efficiency rating, coupled with a unique design and convenient footprint size.

The new Prodigy 5 allows a simple replacement of older, less efficient systems. In fact, the Prodigy 5 has the same footprint (422w x 502d) as existing rectangular 3 star external gas units for a simple install.

Utilising an Australian first patented design, the new Dux Prodigy 5 has been specifically created with high efficiency in mind, making it the ideal hot water heater to replace existing tanks that guzzle gas and result in high energy bills.

Designed and manufactured in Australia, the Prodigy 5 dramatically reduces heat loss after the heating cycle, to maximise energy efficiency and offers outstanding performance by delivering well over 2,000 litres of hot water in a 24 hour period (at a 45°C temperature rise).

The Prodigy 5 comes in two different tank sizes – 135 or 170 litres, and is produced in natural gas or LPG options. These sizes, coupled with outstanding hot water delivery, mean plenty of hot water, supplied quickly and at mains pressure.

Commenting on the new Prodigy 5, Mark Lydiard, National Sales Manager at Dux Hot Water, said, “The new Prodigy 5 from Dux is a patented innovation, designed and manufactured right here in Australia and produced with the plumber in mind.

The Prodigy 5 also has an adjustable thermostat for safety, efficiency and control over operating costs and performance, and is backed by a ten year tank warranty for additional peace of mind.” he added.

For more information about the new Dux Prodigy 5 range, please visit www.5stargas.com.au

Australian Plumbing Industry Magazine

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June 2013

IT WASN’T A GOOD DAY TO LEAVE A WHITE CAR IN OUR CAR PARK. We had never cut more than five. But since we are obsessed with relentlessly improving our blades, we wanted to see if we could improve our records as well.

And if any blade could do it, it was the LENOX T2™ Demolition. It’s engineered to deliver the longest-lasting, fastest-cutting performance in the industry. The result?

We ran out of cars before the blade was done cutting. Anyone want to go for nine?

Don’t believe us? Go to lenoxtools.com.au to claim your free trial blade and take the UpBlade™ Challenge yourself.

lenoxtools.com.au

LENOX Demolition Reciprocating Saw Blade / Model: 960

FREE

product

news

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Looking for a HOT business opportunity?

A concealed cistern for every application

Hot Water Professionals are experienced leaders in the hot water industry. Hot Water is what they know! Hot Water Professionals have been operating in Melbourne since 2000, and are highly regarded as specialists in their field.

They supply customers with new gas, solar and electric hot water systems, as well as servicing and repairing existing systems. They also carry out some general maintenance plumbing.

Hot Water Professionals employ a team of highly skilled and experienced staff who work closely with home owners, property managers and body corporate managers to provide the best service and complete solution to their clients.

Hot Water Professionals are expanding their network and are looking for qualified plumbers to be a part of this exciting opportunity. Joining the team will enable you to build a valuable asset, and benefit from ongoing support and guidance that the franchise group offers.

Hot Water Professionals provide a full induction and training program, comprehensive business systems and processes, group marketing initiatives, and a centralised call centre.

Register your interest at www.hwp.net.au under Franchise Information Areas available throughout VIC, SA, WA and QLD.

Geberit has been engineering innovative and well designed products of the highest quality since 1874; with a heritage of expertise and innovation in concealed cisterns dating back to 1964.

Today, Geberit is the market leader in Europe and an essential element in bathrooms throughout Australia, incorporating Swiss know-how into a range of cisterns, designed to suit Australian conditions.

Introducing Geberit cisterns – including our new Sigma cistern at just 75 mm (fits 75mm wall cavity) – it is the thinnest.

Geberit concealed cisterns are easy to install, require only a few tools during installation and can be easily serviced from the front through the flush/access plate. With a 10 year warranty on cistern tank –one piece blow moulded tank for absolute water tightness – and a 25 year guarantee for spare parts availability.

Compatible with any approved manufacturer’s pan. Just match the WELS Star rating of the pan and cistern.

Geberit is the cistern you’d install in your own home.

For more information visit www. geberit.com.au or check out our installation and service videos on youtube: My Geberit Australia.

Australian Plumbing Industry Magazine

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June 2013

More installers discovering universal Pizza Base for hot water systems The Polyslab Pizza Base was introduced to the plumbing market late in 2012 and already installers are enjoying the benefits of this one-size-fits-all hot water system base, even nicknaming it the “Universal Base”.

Leading plumbing retailers are stocking the Pizza Base because of its economical benefits, with inventory and associated costs immediately reduced by 66 per cent. Instead of having to hold three different sizes of bases, the universal Pizza Base has a unique design so plumbers can easily snap away the recyclable outer rings of the base to have the 650, 520 and 410mm diameter sizes available all in one product.

These same benefits can be realised by plumbers who use the lightweight Pizza Base, only needing to keep one product on hand ready to install under any hot water system.

Pizza Bases are designed and engineered to meet the hot water system installation standard ASNZ3500.4, specifically the airflow and support ratio and corrosion avoidance measures. By using a Polyslab Pizza Base between the hot water system base and the supporting surface, legislation needs are easily met.

Supporting surfaces can include concrete plinths or pathways, and they are great for safe-tray applications.

Pizza Bases are 12mm thick and made from a highly durable UV stabilised co-polymer material, suitable for indoor or outdoor use. They are lightweight yet boast an impressive 1000 kilogram load rating, tough enough to carry the weight of any hot water system on the market.

For a limited time manufacturer Evolve Composites are offering plumbers a free Pizza Base to trial. ‘Like’ them at www.facebook.com/evolvegrp to claim.

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product

news Get Jetting from just $2 a Day Clearing blocked drains with high pressure water blaster jetters is still relatively new and considered by some plumbers as a highly specialised part of the business. Australia’s leading manufacturer, Aussie Pumps, has produced a new, low cost point of entry machine that can be leased for as little as $2 a day.

The Aussie Mini Cobra, little brother of the original Aussie Cobra offers a genuine 4,000 psi pressure capability to clear up to 100 mm blocked drain with ease. It is powered by a Honda 13 hp industrial petrol engine and comes in a galvanised steel frame incorporating a high pressure Aussie “Reel Mate” hose with 30 metres hose.

This machine offers a real entry offer price point with the leasing option making it ridiculously cheap to own one of these very competent pieces of equipment. Aussie Pumps have put the Mini Cobra on the market for only $5,354 plus GST. Further information on the complete range of Aussie Jetters is available on the Australian Pump website www.aussiepumps.com.au and from Aussie Pump Distributors throughout Australia.

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Bostik Bostik Australia has been manufacturing PVC Pipe cements and primers for over 40 years, and offers an extensive range of products specifically formulated for the plumbing market.

Bostik is pleased to announce their new innovative one step applicator from Bostik. Now available in Bostik Plumb-Weld® Priming Fluid Red & Clear the Bostik one step applicator.

With the Bostik applicator you won’t have to worry about messy application.

The Bostik applicator makes application a breeze for small and large diameter pipes, and no need for messy rags.

No more HR issues on site using the Bostik applicator as this is the safer alternative to rags.

Bostik Plumb-Weld® is WaterMark certified and independently tested to Australian Standard AS/NZS 3879.

It is also approved for potable water applications (AS/NZS 4020).

Ask for Plumb-Weld® the trusted brand from your local plumbing retailer.

To find out more visit www.bostik.com.au

Australian Plumbing Industry Magazine

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June 2013

Hunt Heating launches extensive new range of designer radiators Australasia’s leading supplier of hydronic central heating systems has launched a new and extensive range of designer radiators.

Hunt Heating, based in Keysborough, Victoria, now markets more than 1700 such products, providing comprehensive choice and specifications, from aluminium hydronic radiators to cast iron sections and bench seats.

The company makes all its sectional designer radiators to order within 48 hours and supplies them alongside the products of other leading exclusive brands, such as Delonghi and Jaga.

Paul Linley, Hunt Heating general manager, said: “The launch of the new designer radiator range has been well-received by our customers.

“We’ve invested heavily in new product development to create a range that delivers outstanding levels of versatility and energy efficiency. Hunt Heating delivers a level of service second-to-none within the Australian hydronic heating market, a standard which will definitely apply to our designer radiators.”

Hunt Heating operates through a network of independent hydronic heating specialists, with a proven history of quality workmanship and customer satisfaction, who can provide obligation-free quotations from plan drawings or site visits.

Hunt Heating supplies throughout Australia, to Melbourne and Victoria, Sydney and New South Wales, Adelaide and South Australia, Perth and Western Australia, Tasmania and Central Queensland.

To find out more, visit www.huntheat.com.au or call 1300 00 1800.

Align yourself with the industry leader.

Protect your business.

Members have access to a vast range of employment and safety resources.

Save time and money.

We’ve got everything you need to get your business running smoothly.

Develop your skills.

membership

Gain the knowledge and skills you need to build your business.

Join today.

T 03 9329 9622 | plumber.com.au

When it comes to super, you can rely on

At Cbus, we make meeting your super obligations easy: Easy online contribution payment options, including the Cbus Clearing House which will allow you to pay your employees’ super into multiple funds using the one system.

No fees or charges for employers.

Workplace financial advice for your employees.

At Cbus we invest back into the building and construction industry as part of our investment strategy, thereby creating jobs for our members and employers.

Ralph Fogliaro, Cbus Member, VIC

Read the relevant Cbus Handbook (Product Disclosure Statement) to decide whether Cbus is right for you. For a copy: call Cbus on 1300 361 784 or visit www.cbussuper.com.au Cbus’ Trustee: United Super Pty Ltd ABN 46 006 261 623 AFSL 233792 Cbus ABN 75 493 363 262.

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CAPITAl EXPEnDITURE SPECIAlS SPRInT80 DIESEl POwERED wATER JETTIng TRAIlER

Huge 6 3Lpm @ 3 6 0 0p si

Ideal for 100mm – 600mm Pipes • HUge flow rates allow for quick efficient drain cleaning. Will run a large range of hydraulic root saws and chain flail nozzles.

• Hydraulic powered hose reel with levering arm. Fitted with 120m of ½”jetter hose.

• Compact highway trailer, fitted with a fast running and automatic reverse braking system, lights, 50mm ball hitch and 7 pin electrics. Towable by 1-tonne utes.

• All controls and essential dials mounted at rear of trailer for ease of use.

• Supplied with feeder reel fitted with 30m of ¾” inlet hose and a range of nozzles • Large water tanks with low water shut-off.

• easy to operate and maintain.

From only

+GST

$39,000

YeAR

1 1

PUMP, GEARBOX AND MOTOR WARRANTY

MAN OPERATION

MAde In THe Uk

VERATRAX ™ CRAwlER CAmERA SySTEmS For 100 - 1800mm Pipes

at io n an d pr ic in g!

Ca ll now fo r m or e in fo rm

• Unrivalled traction and steer ability due to amazing track drive system.

• Adjustable for a range of pipe diameters from 100mm to 1800mm.

• Ideal for water authorities industrial pluming contractors and Municipal bodies that require a reliable crawler system for medium to large pipes.

• High resolution colour camera option for 360º views and close-ups.

• Clutched tracks for easy retrieval.

• In built gyro sensors.

• Technical backup.

• Low maintenance.

lARgE RAngE

available

MAde In CAnAdA

From only

+GST

$49,000 Call 1800 816 830

www.sewerquip.com.au “Everything for Pipe Maintenance”

product

news Viega Propress: your reputation, your piece of mind

Figure 1

Figure 2

It can happen, despite every precaution being taken, a drinking water installation starts to leak a few days or weeks after commissioning, due to a fitting that was mistakenly left un-pressed. This is despite the use of fittings that according to the manufacturer’s details should demonstrate the quality “will leak when un-pressed”. Such “mishaps” are prevented by the patented Smart Connect feature with Viega fittings.

Normally when systems are tested, the pressure applied is static, so there are no pressure surges which occur during normal system operation when taps are turned on and off etc. To add to this there is usually a pressure differential between floors such that a five storey apartment may have a 130kPa pressure difference between the top and bottom floor.

Leakage in an un-pressed state is achieved when using the Viega Smart Connect feature via a channel in the fitting. In the un-pressed state, water can flow into the channel through the sealing element and leak out (Fig. 1).

In contrast, once the fitting is pressed in accordance with the specifications, the channel in the Smart Connect feature is permanently closed (Fig. 2).

In non Viega Propress fittings the omission of pressing may go unnoticed during the leak test. Leakage with resulting damage may occur if there are pressure surges whilst the system is in operation.

Un-pressed Viega Propress fittings are guaranteed to leak over the widest possible pressure range; from 100 kPa – 650 kPa in a wet test and between 2.2 kPa – 300 kPa in a dry test.

This allows for a central leakage test of the entire system rather than testing of individual sections.

To find out more call 1800 484342 (1800 4VIEGA) or email ausupport@viega.com

Go Premium, Go Elite, Go BOSCH The Bosch Solar Hot Water range combines 30 years of global solar product experience with the Robert Bosch quality promise, providing the most practical and cost-effective way of harnessing the sun’s natural energy for Australian homes.

Bosch provides high quality and reliable solar hot water systems and is committed to providing sustainable solutions with one of the largest gas continuous flow hot water product ranges on the market today with the Solar Hot Water range including Elite and Classic systems.

The Elite Series is a premium solar system featuring frost protection, suited to frost-prone climates, and available in Split or Rooftop Solar Systems while the Classic Series is suited to mild climates and heats water directly via roof-mounted solar collectors and a ground-located storage cylinder.

Water heating is responsible for 25 per cent of energy usage and 23 per cent of total greenhouse gas emissions in an average Australian home. The installation of a more energy-efficient hot water appliance, such as a Bosch Solar Hot Water System, will reduce greenhouse gas emissions and save money on energy bills.

Manufactured to the highest possible standards using premium quality materials, Bosch’s expert systems are fitted with an electric or gas booster so that hot water is guaranteed regardless of the weather outside.

For more information on Bosch Solar Hot Water Systems, visit www.bosch-climate.com.au/productsbosch-hot-water/solar-hot-water

Unico air conditioner Finally, an air-conditioner that comes with no outdoor unit. With the Olimpia Splendid Unico the outdoor compressor is completely eliminated, yes that's right the all new Italian designed and manufactured Unico is the first fixed air-conditioner without the outdoor unit.

Climate control now comes without external pipework or condensors and makes installation a breeze. The Unico comes with both inverter and fixed speed technology enabling it to deliver great performance. With the capability of delivering cool clean air in summer and warm fresh air in winter the Unico is perfect for any aspect of climate control.

One of the Unico’s other is great benefits is it’s extremely silent making it ideal for bedrooms in fact you could call it perfectly noiseless.

For more detailed information on the unique Unico contact Noirot Australia on 03 9563 2778.

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news Electrolux in the hot water market Australia’s leading whitegoods company, Electrolux Home Products, is strengthening its presence in the hot water market this year through the new Kelvinator hot water systems.

The comprehensive range comprises a total of 36 models spanning heat pumps, solar electric and gas boosted and gas continuous flow hot water systems.

Matthew Spinks, National Sales Manager – Hot water Systems said that Electrolux had spent two years in the planning and development of the products and service offer before recently completing its extensive national distribution and operations network.

“We’re now ready to fully engage with the industry across the states and in the different channels,” Mr Spinks said.

“And the wide range and variety of models has been designed to cater for Australia’s diverse climatic conditions and availability of different energy sources.

The hot water business represents the first time in many years that Electrolux has expanded into a new product category, to be called Watercare. The company chose the Kelvinator brand for the hot water range because of Kelvinator’s 90 year history and reputation in Australia.

“The Most Trusted Brands poll rated Kelvinator highly while the Electrolux consumer insights research found the brand was synonymous with dependable refrigeration and heating and cooling appliances designed for the harsh and variable Australian climate,” Mr Spinks added.

To find out more visit www.kelvinator.com.au or call 13 62 26.

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MightyLift: combining innovation, health and safety The MightyLift is a powerful lightweight lifting device that is designed to be versatile, portable, strong and most of all safe. The beauty of the MightyLift is that it is designed to lift plant and equipment in a safe and responsible manner. The MightyLift is an approved health and safety product which won 1st prize in the 2008 work safe awards.

The MightyLift is simple to erect, non-motorised and suitable for single or double story work. It can also lift up to 120kgs; considering it weighs only 95kgs this makes it perfect for Hvac and Solar applications. New health and safety regulations make it mandatory that you provide a safe working environment for yourself and your employees. The MightyLift ensures both your employees are safe from harm and you are compliant. MightyLift will help keep you and your staff safe. To find out more visit www.mightylift.com.au

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June 2013

LENOX SPEED SLOT ® Bi-metal Hole Saws The innovative SPEED SLOT® Bi-metal hole saw from LENOX has been designed to offer builders and tradesmen superior performance in metal cutting, wood cutting and plug removal.

ENOX has engineered an enhanced tooth form featuring revolutionary T2™ technology, an advanced nonbinding coating, and a thin kerf design to create a hole saw that makes cuts 2X faster through wood, and lasts 2X longer when cutting through metal compared to the prior model.

Not only does it cut twice as fast and lasts twice as long, it also includes an innovative ‘speed slot’ to make plug removal quick and easy.

The SPEED SLOT design features a wide staircase slot with multiple leverage points on a taller hole saw to provide quick and easy plug ejection with a standard screwdriver.

LENOX SPEED SLOT hole saws are available in a variety of sizes from 14mm to 152mm. They are also available in multi-piece sets including general purpose, electrician and plumbing varieties.

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World Plumbing Day across the globe Once again World Plumbing Day was celebrated across the globe on 11 March this year. The World Plumbing Council (WPC) is proud to report that events and celebrations took place in the USA, Canada, Australia, Singapore, India, Trinidad and Tobago, South Africa and New Zealand. Check out some of the celebrations that took place in Victoria on page 22 of this issue.

WPC Education and Training Scholarship 2013

International poster competition – Caribbean Coup!

The World Plumbing Day International Poster Competition created a great deal of interest from primary schools around the world in 2013, with entries coming from the USA, United Kingdom, Scotland, Canada, Jamaica, Trinidad & Tobago.

The quality of all entries made the judging a challenging one, however under the guidance of WPC Director Richard Prospal all entries were assessed with the best 25 being selected to be reviewed and voted on by the American Society of sanitary Engineers (ASSE) at their mid-year meeting held in Cleveland, Ohio.

The results were announced with the Caribbean countries of Jamaica and Trinidad, who despite strong competition from around the world, scooped the pool with all three winners coming from these two countries.

The winners in the poster competition are: First Place: Andrew Malcolm, 5th grade at Corinaldi Ave. Primary School, Montego Bay, Jamaica Second Place: Nakelia Humphrey, 5th grade at Corinaldi Ave. Primary School, Montego Bay, Jamaica Third Place: Liana Ellis, 4th grade at Dunross Preparatory School, St James, Trinidad

Don’t forget World Plumbing Conference 2013 in incredible India!

IPA is expecting delegates from several countries to attend this prestigious global convention.

The Conference will provide a platform to understand and evaluate the vast possibilities this country of 1.2 billion people can offer. Indian plumbing fraternity is looking forward to meet, interact and network with their global counterparts, through this event.

Find out more at www.wpc2013.in

Indian Plumbing Association (IPA) is all set to play the role of a perfect host to 10th World Plumbing Conference, scheduled to be held in New Delhi on 14 and 15 November 2013.

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Andrew and Nakelia are both in fifth grade classes at Corinaldi Avenue Primary School, which has a student population of 1664 students from grades one to six. “Every boy my brother, every girl my sister” is the school’s motto and the school has developed and maintained a school culture of hard work, teamwork and shared success.

The World Plumbing Council Chairman, Mr Russ Chaney has launched the WPC Education and Training Scholarship for 2013, inviting plumbing industry personnel involved in industry training to make an application for this rewarding industry Scholarship.

The successful applicant can receive up to US$10,000 in funding to travel to another country or countries to learn about how plumbing training is conducted and to share innovative ideas and techniques.

The WPC Education and Training Scholarship was first established in 2003 with successful applicants to date travelling to many parts of the world. Mr Chaney said, “the Scholarship is intended to provide and educational exchange between countries that focuses on plumbing industry training, and at the same time exposes the participant to new technologies and innovations in training systems.

The Scholarship also provides an opportunity to increase global awareness of the contribution that plumbing has made to global health and the environment.”

Mr Chaney went on to say “the 2012 recipient of the WPC Education and Training Scholarship was selected from applicants from around the globe including applications from Brazil, Uganda, France, Canada, India, Ghana, United kingdom, USA and Australia.”

He said that, “this was another a small step towards the World Plumbing Council meeting its mission, to promote the role of plumbing in improving public health and safeguarding the environment, by uniting the World Plumbing Industry for the benefit of all.”

Applications close on 31 July 2013.

To find out more visit www.worldplumbing.org

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