Global Outsourced Customer Care Services Industry to grow at 6% CAGR from 2017 to 2024: Fractovia.org Outsourcing services basically helps companies concentrate on their core competencies, in addition to providing them with substantial cost benefits. As customer demands continue to undergo a change, a paradigm shift is in order as far as customer services are concerned. In order to ensure that company personnel are in regular touch with clients and consumers, firms have been deploying multichannel solutions and instant messenger services. These initiatives are certain to augment the growth of outsourced customer services market share over the coming seven years.
With efficient customer service being the chief goal of companies worldwide, outsourced customer care services market is certain to take on a profitable path ahead. Companies have been increasingly opting to outsource their operations to customer care firms so that they can manage their customers better and cater to their demand in a more refined, efficient manner. In addition, the increasing adoption of cloud computing technology and penetration of big data will propel outsourced customer care services industry over the years to come. A report by Global Market Insights, Inc., states that outsourced customer care services market size, worth USD 70 billion in the year 2016, is forecast to cross a valuation of USD 110 billion by the year 2024, growing at a CAGR of 6% over 20172024. Customer interaction is one of the core services provided by outsourced customer care services industry players. Customer interaction services have observed a significant rise in demand pertaining to the fact that customers require prompt services and service providers have been taking efforts to fulfill consumer requirements in a manner that is convenient for them. In addition, firms have recognized the importance of maintaining strong customer relationships, which will lead customer interaction to hold a major share of outsourced customer care services market over 2017-2024.
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