Our plan

Our vision of ‘more homes, bright futures’ is strengthened by our mission to give our customers a safe and secure place to call home and provide the foundations for their wellbeing. We have 3 ambitions and 3 enablers, which help us achieve our mission.

We’ve had a clear 3-year plan since 2020 but in the last 2 years the world has changed so much. We’re adapting our plan to ensure it reflects the changes in society and what our customers, communities, staff and other stakeholders require of us.

 You can view our plan here

Enablers

To give customers s a a fe and secure home and provide the found ati o n s for their wellbeing more homes, bright futures Wor k as one team T he cap ac ity to achieve our ambitions, d e a l w it h uncer tainty and respond e ec t ive ly when things change Encourage challenge and c h a n g e Deliver a great customer experience A vibrant culture that supports, develops and attracts the best people Team up with others wh o can h elp us be better and do more f or o u r customers and oursel ves of our local communities th e need s and aspirations B ui l d more homes to meet Provide a ordable, safe,

Values Mission Vision and communities thrive in their homes Help customers

to a consistent standard well maintained homes

Ambitions