Pilot Location ot New Location Delhi Vasant Kunj New Delhi
मोह Popula शौच 200 साफ
Site Area
Vasant Kunj
Bandhu Camp12,000 m2
Identification, observation and documentation of the site
Interacting with the comm
New Delhi Vasant Kunj Bandhu Camp Lack of Sanitation & Hygien Bandhu Camp Lack of Sanitation & cation, observation and documentation of the site Interacting with the community मोहल्ले के शौचालय साफ नहीं |
PilotNewLocation Delhi Vasant Kunj
मोहल्ले के
Site Area शौचालय
साफ नहीं 2 |
12,000 m
Step Well
Site Area
12,000 m2
elhi
Vasant Kunj
Step Well
w Delhi of the site Vasant Kunj entation SBM Toilet
Site Area
Health Clinic
Kirana Shops
Step Well
SBM Toilet
Site Area SBM Toilet
Empathize School
Kirana Stores Population
School 2English
12,000 m
School
3 जाए तो अंदर रहन Inequitable access to resou लोगों को पता ही इलाज के लिए Health Clinic Lac Access to healthcare is limited दूर-दू र तक जाने हमारे लिए मदद आ चलता भी
25% 2000+ 11 Hindi-75%
Languages
No. of Houses
English 25% Hindi-75%
350+
350+
मोहल् मोहल् ले केले के शौचालय शौचालय साफसाफ नहीं |नहीं | SBM Toilet
SBM Toilet Health Clinic Kirana Shops SBM Toilet
Site Area
12,000 m
2 School
Population
Kirana माइग् मैं माइग् रेन का रेन का Stores
Kirana पा रहा पाहूरहा ँ Stores हूँ
English 25% School Hindi-75%
Kirana Stores
School
2000+
11
11
350+
Health Clinic
Health Clinic
11Health Clinic 3
Health Clinic
इलाज के लिए3 दूर-दूर तक जाने के लिए 200 रुपये खर्च करने पड़ते हैं|
access
3 Access to healthcareavailable is limited
No. कर of Houses KiranaLanguages Shops इलाज इलाज नहीं नहीं कर School
के लिए 200 जाए Inequitable तो अंरुदपरयेरहने वाले खर्लोगों च करने कोपड़ते पता हैहीं| नहीं Health Clinic चलता हमारे लिए मदद आ भी Kirana Shops
Kirana Shops Health ClinicSBM Toilet मैं
3
जाए तो अंदर रहनेKirana वाले Stores SBM Toilet लोगों को पता ही नहीं School 11 aid चलता No government
SBM Toilet Bandhu Camp Lack of Sanitation & Hygiene Interacting Interacting with with theSchool the community community Health Clinic
School Step Well
11 350+
School25% English 3 Hindi-75% Languages No. of Houses
11
Kirana Shops
SBM Toilet
Access to hea
Health Clinic
शौचालय Kirana Shops साफ नहीं | Health Clinic Kirana Stores Hindi-75% No. of Houses Languages SBM Toilet Access to healthcare limआ SBM Toilet Kirana Stores Health Clinic हमारे लिएisमदद
Health Clinic
School
SBM Toilet
इलाज के लिए मैजाने ं माइग्रेन का दूर-दूर तक Languages No. of Houses इलाज के लिए 200 रुपये नहीं कर पापड़ते रहा है हूं|ँ English 25% खर्च करने 350+
Population
12,000 m2 Step 2000+ मोहल् ले के Well
School
Step Well
Health Clinic Access toof healthcare is lim Houses Languages Site Area Population No Lack of Sanitation &No. Hygiene Kirana Shops
इलाज Access to2000+ healthcar Kirana Health Population 12,000 m2 Stores SBM Toilet25% English दूर-दूर 350+ Languages No. of Houses School 12,000 m2 2000+ के लि Hindi-75% 3 11 आ भी हमारे लिए मदद SBM Toilet English 25% 350+ खर्च जाए तो अंदर रहने वाले Languages No. of Houses Hindi-75% लोगों को पता ही नहीं मदद आ भी हमारे इलाजलिए के लिए 25%Population 350+ SiteEnglish Area चलता जाए अंदरजाने रहने वाले दूर-दूतो र तक Hindi-75% को पता Bandhuwith Camp & Hygiene Interacting the community 12,000 m2 2000+ Lack of Sanitationलोगों के लिए 200 रुपहीयेनहीं School चलता खर्च करने पड़ते हैं|
School
Step Well
2000+
Site Area
Step Well
SBM Toilet
दूर-दूर तक इलाज जाने के लिए के लिए 200दूरुरप येर तक जान -दू पड़ते हैं| 200 रुप मोहल्ले के खर्च करनेके लिए शौचालय खर्च करने पड़त साफ of नहींSanitation | Lack & Hygie
Population 2000+
SchoolCamp Bandhu
Bandhu Camp
Step Well
Hindi-75% इलाज के लिए
SBM Toilet Population
Site 12,000 m2Area
Vasant Kunj
2000+
English 350 Vasant Kunj Bandhu Camp25% of Sanita Bandhu Camp Interacting with theLack community
New Delhi entification, observation and documentation of the site
New Delhi
No. of H
Languages Population
हमारे पास बैठने और बात करने के 3 लिए मददलिए हमारे आजगह भी नहीं है जाए तो अंदर रहने वाले access लोगों कोInequitable पता ही नहीं चलता
Inequitable ac
to resou
Inequitable access to resources
Health Clinic Kirana Shops SBM Toilet
Kirana Stores
Health Clinic
School Lack Lack of Sanitation of Sanitation & Hygiene & Hygiene No No government aidisaid available available Inequitable 11 3limited Lack of community spaces access to resources Access togovernment healthcare
Languages
No. of Houses
English 25% Hindi-75%
350+
हमारेहमारे पास बै पास ठनेबैठने और बात और करने बात करने के के हमारे लिए मदद आलिए भी लिए जगहजगह नहीं हैनहीं है जाए तो अंदर रहने वाले लोगों को पता ही नहीं चलता
कोविद के बाद बहुत से लोगों की नौकरी चली गई
इलाज के लिए इलाज के लिए दूर-दूदूररतक -दूर जाने तक जाने के लिए 200 रु पये रुपये के लिए 200 खर्चखर् करने पड़ते पड़ते हैं| हैं| च करने
nic
ops
t
Kirana Stores
Health Clinic
11 3 is limited access to resources Lack Lack of community of community spaces spaces Access Access to healthcare to healthcare is limited Inequitable कोविद के बाद कोविद के बाद
Unemployment is prevalent after Covid-19
Un aft
Inequitable access of resources
Devising a communication strategy
Defining the issue
Inequitable access of resources Face interacting Inequitable access of resources with resources
Face interacting with resources
What is the problem to address? Distribution Evenpoint though many schemes and resources are available to the
community, due to a huge communication gap, an inequitable distribution occurs where the interior houses have next to no access to them as they do not know when they are available.
Distribution point
Vehicular Reach
Face intera with resou
Vehicular Reach
What is the p
Who are the stakeholders?
What is the problem to address? Distribution point
Who are the stakeholders?
e
Govt Aid
Even though many s are available to the c communication gap occurs where the interior houses have Vehicular next to no Reach occurs where the int access to them as they do not know when they are Medicate access to them as th Devising a communicationSelfstrategy Self Medicate available. available. Devising a communication strategy
Ideating Ideating
Easy Aid Govt access
NGOs
NGOs Lo-
Bandhu Camp Residents
Mild illness
cal
Mild illness
LoDwellers in cal Interior
? No access
Dwellers on to the community, due to a huge are available Periphery communication gap, an inequitable distribution
Bandhu How to address it? Camp Residents
Costly transit
The gap is filled by digitally connecting the basti Costly with the distribution point. Communication is not transit restricted just via the visual medium and ensures a Dwellers into resources available. fair chance
Who are the stakeholders?
?
What is the gap?
Govt Aid
Interior
Easy access
No access
What is the gap?
cting ace ces interacting th resources
Even though many schemes and resources
Easy Dwellers on Periphery access
Physical Connect
Mohalla Clinic
Ideating Devising a communication strategy
NGOs
Mohalla Clinic
How to addre
The gap is filled by d with the distribution restricted just via the Dweller fair chance toPeriphe resou
Digital Connect
Mild illness
Local
Ideation
? No Devising a communication strategy access
What is the gap?
How to address it?
The gap is filled by digitally connecting the basti with the distribution point. Communication is not restricted just via the visual medium and ensures a fair chance to resources available.
What is the problem to address? What is the problem to address?
on yDwellers on Periphery Self Medicate Self Medicate Bandhu Camp Residents
in r Dwellers in Interior
Costly transit
Costly transit
Even though many schemes and resources Even though many schemes resources are available to the community, due to aand huge are available to the community, due communication gap, an inequitable distributionto a huge communication gap, anhave inequitable distribution occurs where the interior houses next to no occurs the interior have next to no access to them aswhere they do not knowhouses when they are available. access to them as they do not know when they are available.
How to address it? How to address it? The gap is filled by digitally connecting the basti The gap ispoint. filled Communication by digitally connecting with the distribution is not the basti withvia thethe distribution point.and Communication restricted just visual medium ensures a is not just available. via the visual medium and ensures a fair chancerestricted to resources fair chance to resources available.
What is the problem to address?
Even though many schemes and resources are available to the community, due to a huge communication gap, an inequitable distribution occurs where Connect Digital Mohalla Clinicthe interior houses have next to no Physical Physical Connect access to them as they do not know when they are Mohalla Clinic available.
Bandhu Camp Ph Residen
Connect Digital Connect
Dwelle Interi
Approach Approach Approach Approach Engaging Engaging with with Stakeholders: Stakeholders: Discover, Discover, connect connect and and take take action action
eEngaging action Engaging withwith Stakeholders: Stakeholders: Discover, Discover, connect connect and and taketake action action
01 01 01 03 01
02 04 02 02 02
03 03 03 03
Observe and empathize Devising an inclusive Observe and empathize Devising an inclusive Observe Observe and empathize and of empathize Devising an inclusive an communication Identification stakeholders Devising Mapping of inclusive the strategy communication strategy communication communication strategy strategy Community nodes
Identification of stakeholder Identification of stakeholder Identification Identification of stakeholders of stakeholder
On site conversations with the comOn site conversations with the munity and organization observations of comtheir On siteStudy On conversations siteand conversations with thewith comthe of the munity and observations of comtheir behaviour led us to empathise and munityvarious munity and observations and members, observations organizations theirof their behaviour led us to of empathise and understand the issues faced in their behaviour and behaviour led initiatives us led to involved empathise us to empathise in a and resource and understand the issues faced in their lives. understand distribution understand program. the faced issuesinfaced their in their lives.the issues lives. lives.
Study and organization of the Study and organization of the members, Study various Study and organization and organization of organizations theof the various members, organizations initiatives involved in a resource various and various members, members, organizations organizations and initiatives involved in a resource distribution program. and initiatives and initiatives involved involved in a resource in a resource distribution program. distribution distribution program. program.
Understood that a communication Understood that needed a communication tool was much to ensure Understood Understood Through that further a that communication conversations a communication with tool was much needed to ensure equitable distribution between the tool was tool themuch stakeholders, was needed much needed nodes to ensure of to public ensure use equitable distribution between the people of the resources organized for equitable equitable were distribution identified distribution between to act as between the disseminapeople of the resources organizedthe for them people of people tion the of resources information. of the resources organized organized for for them them them
oach
Approach
with Stakeholders: Discover, connect and takeEngaging action with Stakeholders: Discover, c
01
04
02
08 08 08 06 08
05
01 03
07 07 07 05 07
06
06 06 06 06
Identifying the main Introduction of digital Place-making initiatives Identifying the main Introduction of digital Place-making initiatives Mapping of the Identifying the main Identifying theofmain Identifying the main Introduction Introduction of digital digital Place-making Place-making Identifying initiatives theinitiatives distribution point tool distribution point tool empathize Devising an inclusive Observe and empathize Devising an inclu Identification of stakeholders Mapping of Community nodes point distribution distribution pointpoint tool distribution tool community mobilizers communication strategy communication Digital App is introduced to each Nodes and Distribution center is The distribution center isCommunity to be re-
Digital App to is introduced toof each Nodes and Distribution centerthis is The distribution center is for to the be inirehousehold be a the cohesively to engagement ingrain vamped and reorganized DigitalThe App Digital distribution is App introduced is center introduced to ispart each to to be reNodes branded Nodes To and ensure Distribution and active Distribution public center center is is The distribution The distribution center is center to beis for reto the be inireThrough further conversations with household to be a part of each the branded cohesively to ingrain this vamped and reorganized communication system directly system within the community and tiative to function as both a resource household household to and be reorganized to a part be a ofpart for the the of inithe that abranded branded and cohesively easier cohesively learning tothe ingrain to curve ingrain thissite forStudy this the and organization vamped vamped and reorganized and reorganized forboth the Through inifor the inithe stakeholders, nodes of public use communication system directly system within community and tiative to function as a resource ns withvamped the comUnderstood communication On conversations with the comof the Understood that furthe a co and ensure equal opportunity to cause behavioral changes and aas social communication communication function system asact system both directly adisseminaresource directly system to system masses, within the within community community the community leaders and and are topoint tiative function to function bothspace as a resource both a resource were identified to astool and ensure equal opportunity to cause behavioral changes point and a social space vationstiative of to their was much needed ensure munityvarious and observations members,tiative oforganizations their tool was the much stakeholders neede resources. ensure point and and ensure equal a social opportunity equal spaceopportunity to to cause behavioral cause identified behavioral by them changes to behaviour be points pointinand point a social and aspace social space tion of information. resources. oand empathise and equitable distribution between thechanges and led initiatives us to involved empathise aand resource equitable were distribution identified resources. resources. of contact in the communication ues faced in their people of the resources organized for understand distribution the issues program. faced in their people of tion theofresources informatio strategy them lives. them
08
05
Identifying the of digital Place-making initiatives community mobilizers
To ensure active public engagement easier learning curve for and the Distribution center is oducedand to each Nodes masses, community leaders a part of the branded are cohesively to ingrain this be points system identified directly by them tosystem within the community and of contact opportunity to in the communication cause behavioral changes strategy
07
08
07
08 06 Identifying the main Introduction of digital tool distribution point
Place-making Identifying in community
Digital The Appdistribution is introduced center to iseach to be rehousehold vamped to and be reorganized a part of for thethe inicommunication tiative to function system as both directly a resource and ensure point and equal a social opportunity space to resources.
Nodes To and ensure Distributio active brandedand cohesively easier lea to system masses, within thecomm com cause behavioral identified chang by t of contact in strategy
Dinesh Kamlesh
RajeevDr Aseem
School courtyard Kiranaconsultation Store Stakeholder
*Picture Consent not given
Fostering a sense of ownership Bandhu ki Bindu
Rajeev Rajeev Male, Male, 27 years 27 years Rajeev Rajeev
Dinesh
We engaged with the community to iden interface for communication
School explained.courtyard These tools are adapted to a me Stakeholder consultation
With the use of simple communicatio
Revamp & Revitalize
Dinesh Dinesh Male, 40 years Male, 40 years Dinesh Dinesh
School School Male, 40Caretaker years Male, 40Caretaker years Male, 40 years School Caretaker School Caretaker School Caretaker
Prototyping: Bandhu ki Bindu Prototyping: B Prototyping: Community Toilet Office
Employee Employee Male, 27 years Male, 27 years Employee Employee
Female, 43 years Kirana shop owner
Male, 27 years Employee
*Picture *Picture Consent Consent not given not given
Placemaking
Health Clinic Community Toilet Office
Rajeev
WithWith the th u
Male, 27 years Employee
Rajeev
Placemaking Placemaking Placemaking
Kamlesh
Identifying an unused space that can The step-well identified, used once a Stakeholder Stakeholder consultation consultation explained. explainT Interventio be used for community gathering, year for Chatt-puja is not maintained. WithWith the th u We engaged We engaged with with the community the community to act identify toasidentify and and mapinterface map the nodes the for nodes in the in basti the basti that that act as actan as active an active Stakeholder Stakeholder consultation consultation that can a physical With the use of simple com We aim to provide a shaded structure explained. explaine T Stakeholder interface consultation interface for communication for communication the campaign where the communicaPlacemaking and creating anthatidentity explained. These tools are adap can be used by the community We We engaged engaged withwith the the community community to identify to identify andand mapmap the the nodes nodes in the in the bastibasti thatthat act act as an as active an active for resource distribution.
tion tools can be used. We engaged with the community to identify and map the nodes in the basti that act as an active interface interface for communication forof communication Fostering asense sense of ownership Fostering a ownership interface for communication Revamp & Revitalize
Kirana Store
hip
Mapping community engagement points
hip
Identifying Nodes
Kamlesh
Female, 43 years Kirana shop owner
Community Community Toilet Toilet Office Office *Picture Consent not given School School courtyard courtyard Community Toilet Office School courtyard Community Toilet Office School courtyard Community Toilet Office School courtyard
We engaged with the community to identify and map the nodes in the basti that act as an active interface for communication
Doctor Doctor the atyears clinic the clinic Male, Male, 43atyears 43 Male, 43 years Doctor Doctor at the at the clinic clinic *Picture*Picture Consent Consent not given not given Doctor at the clinic
Community Toilet Office
Dr Aseem Dr Aseem Male, Male, 43 years 43 years Aseem Dr Dr Aseem
Stakeholder consultation
Dr Aseem
Devising Devising inti Devising interventions *Picture Consent not given
We engaged with the community to identify and map the nodes in the basti that act as an active interface for communication
Kirana Kirana shop owner owner Female, Female, 43 shop years 43 years Female, 43 years Kirana Kirana shop shop owner owner Kirana shop owner
Mapping community engagement points
Kamlesh
Kamlesh Kamlesh Female, Female, 43 years 43 years Kamlesh Kamlesh
Identifying Nodes
School courtyard Kirana Store
*Picture Consent not given
Dr Aseem
Health Clinic
Male, 43 years Male, 27 years EmployeeDoctor at the clinic
Male, 43 years Doctor at the clinic
Mapping Mapping community community engagement engagement points points Kirana Kirana Store Store Health Health Clinic Clinic Mapping community engagement points Kirana Store Health Clinic Kirana Store Health Clinic Kirana Store
Intervention at th
Dr Aseem Rajeev
Male, Male,43 27years years Doctor at the clinic Employee
Prototy Protot Prototy Protot Devising Devising inti Prototyping:
Male, 40 years Female, 43 years School KiranaCaretaker shop owner
Health ClinicToilet Office Community
Dinesh Kamlesh
Male, 40 years Female, 43 years School Caretaker Kirana shop owner
Devising interventions at t Mapping community
Identifying Nod Prototyping: No
Identifying Identifying Nodes Nodes Identifying Identifying Nodes Nodes Identifying Nodes Mapping Mapping community community engagement engagement points points Identifying Nodes
BandhukikiBindu Bindu Bandhu
Placemakingand andcrea cre Placemaking
Revamp&&Revitalize Revitalize Revamp Prototyping: Bandhu ki Bindu
Placemaking and creating an identity
Revamp & Revitalize
Placemaking
Prototyping:
Fostering a sense of ownership Bandhu ki identified, Bindu used once a The step-well
year for Chatt-puja is not maintained. Identifying anunused unused space thatcan can Identifying space that We used aim toan provide a shaded structure be for community gathering, be used for community gathering, that can be used by the community thatcan canact actasasa aphysical physicalinterface interfacefor for that for resource distribution. the campaignwhere wherethe thecommunicacommunicathe campaign tiontools toolscan canbe beused. used. tion The step-well identified, used once a year for Chatt-puja is not maintained. We aim to provide a shaded structure that can be used by the community for resource distribution.
Placemaking and cre Revamp & Revitalize Thestep-well step-wellidentified, identified,used usedonce oncea a The yearfor forChatt-puja Chatt-pujaisisnot notmaintained. maintained. year Weaim aimtotoprovide providea ashaded shadedstructure structure We thatcan canbe beused usedby bythe thecommunity community that forresource resourcedistribution. distribution. for
Community engagement Inviting the community to create this focal space of the campaign to ensure a sense of ownership and identity. Each household will create a part of the canopy by painting a piece of cloth such that the roof structure symbolizes the fabric of the basti
Project Outcome Project Outcome Project Outcome Project Outcome CC C C Sampark सं ्क Sampark संपपProject ्कप्क Sampark संSampark प्क Outcome सं
n aggregator for Social Workers and An aggregator for aggregator Social Workers for Social andCommunities Communities Workers and they Communities theyserve serve they serve C An An aggregator for Social Workers and Communities they serve
संप्क Sampark
An aggregator for Social Workers and Communities they serve
they theyserve serve
Notification screen Notification screen Notification screen Notification screen Notification screen
A Anotification out notificationscreen screenthat that Alists lists notification outthe thescreen screen that that lists lists out out the the A notification Aprograms notification screen that lists out the scheduled scheduled programs scheduled programs scheduled programs scheduled programs
Notification screen
Information screen Information screen Information screen Information screen Information screen
An gives detailes Aninformation informationscreen screenthat that An gives information detailesscreen screen that that gives gives detailes detailes An information An information screen gives detailes about scheduled program aboutthe the scheduled program aboutthat the scheduled scheduled program about the program about the scheduled program An information screen that gives detailes about the scheduled program
A notification screen that lists out the scheduled programs
mation rmationscreen screen
n onscreen screenthat thatgives givesdetailes detailes eduled heduledprogram program
Information screen
Chat-bot Chat-bot For Forease easeofofuse useand anduniversal universalaccessibility accessibility
For Foe
Project Outcome roject Project Outcome Outcome C Project Outcome Sampark संप्क C C
reading. reading. Parveen & Family Parveen & Family They’re overwhelmed They’re overwhelmed Have a single Have a single by digital tools and hav by digital tools and have smartphone in Objective smartphone in low patience. low patience. the household for the household for Objective App based on principles of univer theObjective son’s online the son’s online accessibility school. school. App basedApp on principles based onof principles universalofaccessi univer Objective
Sampark प्क संपSampark ्क Designing User Interface for universal C the signing Designing the Interface User Interface for universal for universal accessibility accessibility Sampark संप ्कUserthe User Profile A
ProfileDesigning A Profile A User
Color Palatte Color Palatte
Profile B User ProfileUser B accessibility the User Interface for universal
User Profile A
Color Palatte
Pain Points:
Pain Points:The Painson Points: is digitally literate. The son is digitally The son is digitally Pain Points: literate. literate. Adults have difficulty The son is digitally reading. Adults haveliterate. Adults difficulty have difficulty Parveen & Family reading. They’re reading.overwhelmed Have a single Adults have difficulty Parveen & Parveen Family & Family by digital tools and have smartphone in reading. They’re overwhelmed They’re overwhelmed Have a single Have a single low patience. the household for by digital tools by digital and have tools and have Parveen & Family smartphone smartphone in in the son’s online They’re overwhelmed patience. low patience. Have a singlelow the household the household for for school. by digital tools and have smartphone in the son’s online the son’s online low patience. the household school. school. for the son’s online User Profile B school. ProfileUser B Profile B Objective
ome
k
Color Palatte
App based on principles of univer
Complimentary colors Introd communicate a sense of to pe Complimentary Complimentary colorsOperates colors Introducing Introd phone Color Operatesbalance phone communicate communicate a sense of a sense to perceive of inform to pe regularly but limited regularly but limited balance balance Complimentary colors one glance Introd digital literacy. digital literacy. communicate sense of to pe Clean balance and aMinimal
Pain Points:Pain Points:
Relies on voice commands to operate Sarita Sarita phone. Uses chat and phone. Uses and Owns a basic Owns a basic Clean andchat Minimal video apps extensively video apps extensively. phone. phone. Avoiding Sensory M Wishes to be Wishes to be Overload by only giving con Can read Hindi Can read Hindi independent independent Avoiding Sensory Avoiding Sensory Mimicking fam M
Objective Objective Objective
Relies on voice Clean and Clean Minimal and Minimal commands to operate
Essential information at Overload byOverload only giving bytime only giving conversations con w one Essential information Essential at information Bot M Avoiding Sensory at one time one Overload bytime only giving con Essential information at one time
App Navigation
Objective Pain Objective User Profile BObjective App based on principles of Points: universal accessibility for low digital literacy. App Navigation App Navigation ccessibility App based App App on based based principles on on principles principles of universal of of universal universal accessibility accessibility accessibility for digital for low low literacy. digital digital literacy. App based Apponbased principles on principles of universal of universal accessibility accessibility for low lowfor digital for low literacy. digitalliteracy. literacy. App based on principles of universal accessibility for low digital literacy. Pain Points:Operates Pain Points: phone accessibility ssibility accessibility Card-Based UI/UX ace for universal accessibility Color Palatte App Navigation regularly but limited Card-Based Card-Based Card-Based UI/UX UI/UX UI/UX Notification Operates phone Operates phone Color Color Palatte Color Palatte Palatte Card-Based Card-Based UI/UX UI/UX Card-Based Pain Points: Color Palatte Color Palatte UI/UX digital literacy. Color Palatte Login regularly but regularly limitedbut limited Notification Notification Drop down I Operates phone digital literacy. digital on literacy. Chat-bot Relies voice Login Login regularly but limited commands to operate Notification Sarita Home literacy. Chat-bot Chat-bot Automated Relies on voice ReliesIntroducing on voice Allows isolating chunks Complimentary colorsdigital Login phone. Uses chatColor and Contrast Pain Points: Owns a basic Calender of data isolating inchunks a cognitive commands commands to operate to operate communicate a sense of to perceive information at Allows isolating Allows Allows isolating chunks chunks SaritaComplimentary Sarita Complimentary Complimentary colors colors Introducing Introducing Introducing Color Contrast Color Color Contrast Contrast video apps extensively. Allows isolating AllowsHome chunks isolating chunks Home phone. AllowsChat-bot isolating chunks Complimentary Complimentary colors colors colors Introducing Introducing Color Contrast Color Contrast Complimentary colors Introducing Color Contrast Relies on voice phone.asense Uses phone. chat and Uses chatglance and balance one data of in of data aafriendly data cognitive in in away acognitive cognitive Organized The son is Owns digitally a basic Owns a basic communicate communicate communicate sense to of of perceive toto perceive information perceive information information at atof at of data in of data cognitive in a cognitive Calender Calender of data in adate-sheet cognitive communicate communicate senseaof ofa sense sense to of perceive to information perceive information at at Wishes to aabe communicate a sense of to perceive information at commands to one operate friendly friendly way friendly way way video apps video extensively. apps extensively. Sarita balance balance balance one glance one glance glance literate. phone. independent phone. friendly way friendly way Account friendly way Home Hindi balance balance Can read one glance one glance balance one glance phone. Uses chat and Owns a basic Wishes to be Wishes to be Calender Account AccountInformation video apps extensively. Chat Bot CanMinimal read Hindi Can read Hindi phone. and Clean Adults have difficulty independent independent My booking Wishes to Minimal be reading. Clean Clean and Clean and and Minimal Chat Bot Chat Chat Bot Bot Clean and Clean Minimal andMinimal Minimal Chat Bot Chat Bot Clean Chat Bot Account Can read Hindi and Minimal independent
They’re overwhelmed e e by digital tools and have low patience.
Avoiding Sensory Mimicking familiar Allows user to input Overload by only giving conversations with Chat Allows what they want and then Avoiding Avoiding Sensory Avoiding Sensory Sensory Mimicking Mimicking Mimicking familiar familiar familiar Allows Allows to user user toto input input Avoiding Sensory Avoiding Sensory Mimicking Mimicking familiar familiar Allows user user Allows to input input user to input Avoiding Sensory Mimicking familiar Essential information at Bot provides information one Overload Overload Overload by giving by only only giving giving conversations conversations conversations with Chat with with Chat Chat what they what what want they they and want want then and and then then Overload Overload by only only by giving by only giving conversations conversations with Chat with Chat what they what want they and want then and then Overload by only giving conversations with Chat one information time at ainformation time Essential Essential Essential information information at at at Bot Bot Bot provides provides information provides information one one one Essential Essential information information at at Bot information Bot providesBot information one one Essential at provides information one time one one time time at a time at at a a time time one time one time at a time at a time one time
Pain Points:
App Navigation App App Navigation AppNavigation Navigation App Navigation
Operates phone regularly but limited digital literacy. Login Login
Login
Notification
Drop down Info
Notification Notification Notification Drop Drop Drop Info down down Info Info Notification Notification Drop down down Drop Info down Info Notification Login Login Login Login Chat-bot Automated search
Home Relies on voice commands to operate Home Home Home Home Home phone. Uses chat and video apps extensively.
Can read Hindi
Allows user to input what they want and then provides information on at a time
Chat-bot Chat-bot Automated Automated search search Chat-botChat-bot Chat-bot Automated Automated Automated search search search Chat-bot Organized Calender Event date-sheet Home Organized Organized Organized Organized Organized Event Event Calender Calender CalenderCalender Calender date-sheet date-sheet date-sheet Calender Event Event date-sheetdate-sheet Event Information Account My bookings Information Information Information Information Information Account Account Account Account Account My My My bookings bookings Account My bookings bookings My bookings
Drop down Info CTA CTA CTA Up CTA SignCTA CTA Automated search Sign Sign Up Up
CTA
Sign Sign UpUp Sign Up
Organized date-sheet Information My bookings
Sign Up
Event
Prototyping: Nodes Devising interventions at the nodes Prototyping: Nodes Devising interventions at the nodes
Project Outcome C
संप्क Sampark
An aggregator for Social Workers and C
Intervention at the Kirana Store With the use of simple communication tools, the application interface is explained. These tools are adapted to a medium that is contextually appropriate.
Intervention at the Kirana Store Prototyping: Bandhu ki Bindu With the use of simple communication tools, the application interface is
explained. These tools are adapted to a medium that is contextually appropriate. Placemaking and creating anKirana identity Intervention at the Store
With the use of simple communication tools, the application interface is explained. These tools are adapted to a medium that is contextually appropriate.
Notification screen A notification screen that lists out the scheduled programs
Place-making at the distribution point: the stepwell By curating a series of interactions, the step-well is revamped to serve as a space where community aid can be distributed and the community comes together to participate in various schemes that alleviate their existing problems
Place-making at the distribution point: the stepwell
15 % System for distribution of reesources
No. of Households with easy access to resources
Impact Impact Short term goals and smaller impact
Long term benefits Long term benefits
Short term goals and smaller impact Nil
Stepwell
Community Gathering and Social Space
100 % 100 %to No. of Households with easy access
resources No. of Households with easy access to Sustainable system resources Communicate
Sustainable system Since there is a physical as well as digital system in place, post our involvement, Community the system will be able toMobilisers continue on the shoulders of the community mobilizers. New residents can download as well as learn to use the app via the nodes established. The presence of the step-well and its active use as social space is a tangible constant of the system - thus encouraging more people to join the app.
15 % Long term benefits 15 %
System for distribution of reesources System for distribution of reesources
H H
Creating verticals in the application
Since there is a physical as well as Arrival digital system in place, Resource post our involvement, the system will be able to continue on the shoulders of the community mobilizers.
t
oals and smaller impact
ion
100 %
Nil Nil
Simplifying
This initiative can be further System
Long term benefits
expanded once the community New residents can download as well as learn to use the Government app via the nodes established. becomes comfortable with The presence of the step-well and its active use asthe digital tools to include schemes social space is a tangible constant of the system - thus Stepwell Communicate various verticals and create a encouraging to join the app. Stepwell more people Emergency
Resource Arrival comprehensive communication Community Mobilisers Community Gathering and Social Space Resident Resources contacts Active participation of members will ensure NGOs tool continue Community Gathering and Social Space Community Mobilisers Simplifying Government schemes
to use the tool and the social space remains activated.
Health awareness
Sustainable 15 % system 100 % Sustainable system No. of Households with easy access to Long term benefits
The prototype can be extended
to other Creating verticals in settlements facing System similar communication gaps the application System
Community Mobilisers
oad as well as learn to use the hed. Present well and its active use as constant of the system - thus to join the app.
mbers will ensure NGOs continue cial space remains activated.
This initiative can be further to channelize expanded once the community process. becomes comfortable with the digital tools to include Resident Resources various verticals and create a Resident Resources comprehensive communication tool
Present
Health awareness
1 year 1 year
Execute scheme Execute scheme
The to o sim and to c pro
Expansion
This initiative can be further expanded once the community becomes comfortable with the digital tools to include various verticals and create a comprehensive communication tool
s well as digital system in place, system will be able to continue mmunity mobilizers.
Ex
and can be adopted by NGOs theirPresent distribution
Creating verticals in the application
m
Thi exp bec the var com too
Health awareness
Since there is a physical as well as digital system in place, resources post our involvement, theassystem be able to continue Since there is a physical well aswill digital system in place, on the shoulders of the community mobilizers. post our involvement, the system will be able to continue Communicate on the shoulders of the community mobilizers. Resource Arrival New residents can download as well as learn to use the app via the nodes New residents canestablished. download as well as learn to use the The via presence of the step-well and its active use as app the nodes established. Simplifying social space isof a tangible constant system - thus The presence the step-well and of itsthe active use as Government encouraging more peopleconstant to join the app.system - thus social space is a tangible of the schemes encouraging more people to join the app. Active participation of members will ensure NGOs continue Emergency Stepwell to use the tool and the social space activated. Active participation of members will remains ensure NGOs continue contacts to use the tool and the social space remains activated.
ering and Social Space
Emergency contacts
Expansion
Cr th
The prototype can be extended to other settlements facing Expansion similar communication gaps and can be adopted by NGOs The prototype can be extended to other settlements facing similar communication gaps and to canchannelize be adoptedtheir distribution process. by NGOs to channelize their distribution process.
System
Present
1 year Resident Resources
Execute scheme
2 year
Resolve Issues and Understand comfort
3 year
1 year
2 year
Execute schemeVerticalResolve Issues and Develop Understand comfort