Rooftop
TOGETHER WITH TENANTS
It’s important to Rooftop that we create a positive relationship with our tenants and residents. We work hard to achieve this and continually strive to strengthen and improve customer engagement, alongside aiming to provide safe, decent and affordable homes. We think we are doing a pretty good job but realise we can always do better and welcome input from the people that really matter, and that’s you. Not all Housing Associations have clear mechanisms for building relationships, communicating with customers and being accountable. A lack of consistency between how different associations operate has led to some tenants and residents saying their landlord feels distant and this has resulted in a lack of trust in housing associations in some places. As a sector we’re doing something about it. The National Housing Federation (NHF) has put together a plan called Together with Tenants and Rooftop Housing Group has been an early adopter of the plan and a leading voice in consultations that have happened so far. As part of this a national Tenant Advisory Panel has been established and one of our customers, Daisy Halford, is a member of the 15 strong team. She is a former Resident Excellence Panel member and has been volunteering with Rooftop for two and a half years where she has been involved in scrutinising many aspects of housing, including repairs and aids and adaptations The job of Daisy and the Panel is to guide, critique and shape the Together with Tenants project as it develops. She was encouraged to apply with the help of the Rooftop team and Boris Worrall, Group Chief Executive at Rooftop, and Daisy was selected from a large number of candidates following an open application process in May 2019. The NHF has been working with its members, tenants, residents, tenant representative groups, and others to understand what practical change is needed to improve relationships between landlords and customers and Daisy is now a key part of this. Initially the National Housing Federation created a four-point plan for delivering change across the sector. “To help put the plan into action I have attended conferences and consultations to get residents feedback and I have had the opportunity to talk at these conferences about the plan and how we intend to move forward” said Daisy. “I gave a presentation at the Together with Tenants summit on 1 May at Millennium Point in Birmingham, and have been to two consultation events on the Social Housing Green Paper, where I also got to meet with the Housing Minister.”
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