RECENT ALUMNI EXAMPLE WITH PROFESSIONAL PROFILE
ROCKY T. BULL 555 East 4TH St ● Valrico, FL 33594 ● 555-555-5588 ● RockytBull@mail.usf.edu
PROFESSIONAL PROFILE Customer-driven professional with proven ability to excel in time management and task efficiency seeking an opportunity in the field of healthcare administration or management.
EDUCATION Bachelor of Science in Health Sciences University of South Florida, Tampa, FL GPA: 3.5 Minor: Business
12/11
Relevant Coursework: Medical Terminology, Biological Ethics
PROFESSIONAL EXPERIENCE Customer Service Representative: GEICO, Lakeland, FL 11/07-Present Input detailed client policy information into respective database as customer conveys policy changes, upgrades, and other insurance services Review updated company policies and procedures guideline 3-4 times a week to provide clients with the latest insurance regulations Ensure top-notch delivery of customer service to every policy holder proven by multiple company accolades Analyze methods of lower insurance payments for customers while maintaining company integrity and adhering to policy guidelines Utilize organizational skills to maximize time efficiency in order to meet mandated quotas Accomplishments:
Received 4-5 highest achiever awards for superior customer service recognition 5 annual salary increases for meeting company quotas Recipient of 5-year tenure award Recognized as top 1% employee performer of the company
Ambassador: ST. JOSEPH’S HOSPITAL, Tampa, FL 3/11-12/11 Greeted and escorted incoming visitors and patients to various hospital destinations Familiarized with all hospital services, office, and their respective locations to provide the optimum customer service Followed hospital procedures and policies by ensuring the confidentiality of sensitive information Delivered mail to patients’ rooms for information representatives
COMPUTER SKILLS Proficient in: Excel, Outlook, PowerPoint, Word, and Adobe Basic knowledge in: Access and HTML Code