BAHAMIAN DIGITIZATION Gets the Gold

By Keesha Claudia Bethell

Photographs Courtesy Of Open Systems Technologies International (Bahamas) Limited

When I think of the word gold, high quality comes to mind. What if I told you that there is a digitization company right here in The Bahamas?

Open Systems Technologies International (Bahamas) Limited, located on the island of New Providence, is a Gold Partner listed on the DocuWare website providing solutions for document management.

Open Systems Technologies International President Peter Bridgewater proudly displays that plaque awarded in 2006, which reads, “Diamond Club Partner from DocuWare—In recognition of your commitment to developing Integrated Document Management Solutions based on DocuWare”.

According to Bridgewater, getting the 2023 Gold Partner Award was no easy journey, but it is a feather in the cap to attest to how dedicated the company is to providing top-notch, world-class solutions to our customers.

“The Gold Partner Award achievement is based on our sales, performance and customer support over the past year,” he explained.

“Every DocuWare partner around the world is mandated to maintain the DocuWare certifications. Successfully completing the certifications annually is mandated to continue as an Authorized DocuWare Partner.”

According to its website, “DocuWare is an on-premise and cloud-based software as a service provider. DocuWare software provides document management, repository, and workflow automation functions.”

Diamond is the highest rank on DocuWare right above the Gold Partner Award. Bridgewater said receiving the Gold Partner Award was satisfactory for him, considering the COVID-19 environment but, come 2024, he’s determined to secure a Diamond Partner Award plaque again.

In addition to DocuWare services, Open Systems offers Shufti Pro.

Shufti Pro provides “award-winning biometric ID verification solutions for customer onboarding that go beyond standard KYC (Know Your Customer) and AML (Anti-Money Laundering) and checks to help organizations reduce fraud, and stay compliant globally.”

When you consider that DocuWare is based on customer support, it’s understandable why Bridgewater chose to add The Qmatic (Queue Management Systems & Customer Journey Solutions) to his services.

That software manages over two billion customer journeys every year, on more than 65,000 systems, in over 120 countries and across several sectors including finance, healthcare, retail and public services. The mobile-based program gives customers access to services they need from anywhere in the world.

An example of a Qmatic customer is a popular car rental brand with upwards of 5,450 offices in more than 165 countries. In a review of Qmatic, wrote, “Thanks to this system, the customers are recognizing that they are being treated fairly and employees can focus on service without having to worry about whose turn it is next.”

Another recent venture of Open Systems is a partnership with Kaseya—a leading provider of unified Information Technology (IT) and security management solutions for managed service providers (MSPs) and mid-market enterprises (MMEs).

With the combination of Shufti Pro, Qmatic, Kaseya and Datto, Open Systems Technologies International, a local business, will have the solutions and infrastructure to satisfy the global requirements for businesses to acquire cybersecurity insurance to protect their companies from ransomware and other cybersecurity attacks.

“Open Systems will have the necessary tools needed to satisfy the 24/7 monitoring for cybersecurity insurance,” added Bridgewater.

Overall, Bridgewater said he has invested into what Open Systems currently offers and will continue adding to his company’s growth. His injections have garnered huge returns including the ability to offer services globally. According to Bridgewater that means Open Systems can tailor services to meet the requirements for cyber security and cyber insurance for any company utilizing the Kaysea cybersecurity solutions.

It’s been nearly 25 years since Bridgewater opened the doors of Open Systems Technologies International. Yes, one of his goals is a bit cliché—to evolve with technology. But his underlying motivation is quite unique—to highlight that global standard solutions can be offered from a country that can easily go undetected on the world map—The Bahamas.

“It is important for foreign direct investors to know that this type of technology can be provided in The Bahamas.. They can do business here and be assured that access to their projects and companies is possible from anywhere in the world and protected from cybersecurity disruptions.”

Open Systems Technologies International provides IT solutions tailored to each business. Those services include an array of professionally managed services: content management, cloud backup storage solutions, biometric identity verification, cybersecurity, disaster recovery and teleworker solutions.

For more information, visit https://www.opensystems-bs.com UA

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