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DONL 1.1
Digital Online (Pvt.) Limited
INTRODUCTION
Access to the Internet is creating a new distinction in our society. Those who have access to the Internet have access to all kinds of information. It puts them in an advantageous position in society, vis-à-vis others who do not have such access. Internet access is built upon the basic telecom network. While the telecom infrastructure in advanced countries is well developed, allowing them to move rapidly towards universal telecom and Internet access, the infrastructure in Bangladesh is very poor and inadequate. Like other developing countries, Bangladesh is facing the question of how best to develop its telecommunication and information infrastructure to provide access to ‘advanced’ telecommunication and information services in order o remain competitive in the world of information technology. Internet services commenced in Bangladesh in 1994. A milestone in the history of Information technology of Bangladesh is the direct Internet connection using VSAT in June1996. Since then, the sector has been increasing and especially after the deregulation of VSAT, Internet service provider (ISP) business and the number of internet users have been booming. In this aspect one should concentrate providing ISP service to small cities in Bangladesh, where they don't have any ISP services, while there is too much concentration of ISPs in Dhaka city alone and it is increasing competition. For this purpose Digital Online (Pvt.) Ltd. (DONL) has been set up with the objective of providing best value data, voice and video solution for the Internet. In addition to DONL, the high speed internet access service for residential and corporate clients, Digital Online (Pvt.) Limited also provides web development and hosting services, VPN, video conferencing and other value added services for a truly integrated IT solution. 1. To study various units of the Digital Online (Pvt.) Limited to find out the competitive edge for each unit. 2. To analyze the performance of the Digital Online (Pvt.) Limited as well as other firms as a whole. 3. To identify value addition from customer’s point of view. 4. To suggest some product enhancement to exceed customer satisfaction. 5. To provide a platform for further study in this area. 6. Domestic market development by creating awareness. CURRENT IT’S SITUATION & ISP BUSINESS IN BANGLADESH 2.1 INTERNET IN BANGLADESH 2.1.1 Few Years Back……… The history of internet is not that old even in developed countries. The people of Bangladesh had to remain in dark about it for a long time because of the non-availability of the service in this part of the globe. The main obstacle to start the service was to have data circuits to a suitable overseas location. However in this condition a few young talents started dial-up e-