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Just another reason why coach operators will think twice coming to London. ANDY IZATT

Electric bus revolution?

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burden. A £100 �ine for a 50-seater coach is £2 a head on a day hire, does not sound overly onerous on the face of it, but in reality, it’s an exceedingly bitter pill to swallow for coach operators. It may prove cheaper for school groups to use public transport than to hire a coach.

For tourists, a London coach trip will become that much more expensive. Coupled with the dreaded Cycle Superhighways taking away coach parking bays, it’s only another reason why operators could think twice about sending a coach to the capital.

TfL readily admits that a mainstream retro�it solution to achieve the Euro 6 does not exist currently, but says it is a fast-developing area and it is possible a solution may be found for heavier vehicles in the next few years. “Such a solution would be suitable for Euro 5 vehicles only and would not work on older vehicles.”

For some operators, the current LEZ remains an irritation, but for others running modern �leets, it helps to keep ‘old tat’ off the streets.

Might we see such an attitude change in due course?

Oh, and will the ULEZ be enforced for coaches from overseas? Is this something to brought up at the new exit checks – assuming they’re still in place and/or settled down by 2020?

Meanwhile, aircraft go churning out the clag overhead...

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ith the con�irmation of the Ultra Low Emission Zone (ULEZ) for London from 2020, it would appear we’re on cusp of an electric single-deck bus revolution. That’s what Transport for London (TfL) would like us to think and the announcement seems to represent a real opportunity for manufacturer(s). TfL appears to remain committed to hybrid for double-deck.

It’s interesting that it is seeking government funding but then says it will be a phased introduction as tenders fall due for renewal.

However, I can’t help but wonder why TfL isn’t looking at CNG and biomethane in particular? The engine technology is proven, we have good gas infrastructure and thanks to anaerobic digestion, a potential energy source that will never run out. Gas may not be zero-tail pipe emission like electric, but how was that electricity produced?

The Mayor of London is not introduction the ULEZ for the sake of it – it’s being done in an attempt to fend off annual €300m �ines that the European Commission would like to impose against the UK government for breaching limits for nitrogen dioxide (NO2) in 16 of 43 zones around the country. That includes Greater London and the South East.

For some coach operators, �ive years’ notice will be suf�icient, but for others, particularly those based in or on the edge of London who go into the city daily, it will be an expensive

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March 31, 2015 | COACH & BUS WEEK | 3 30/03/2015 19:01

CONTENTS

16

20 24 26 38

NEW VEHICLE

The first customer for the Irizar i3-bodied Scania K-UB4x2 is Menzies Aviation at Heathrow

OPERATOR PROFILE

A visit to Suffolk operator Galloway to learn about the latest new coach, the introduction of a new livery and the implementation of a new structure to take the firm forward into the future

FACE TO FACE

A chat with Carl Crysell, Allocations Officer at Galloway Coach Travel about his change of career from policeman to truck salesman to coachman

Top Stories

Regulars

Products and services which will be of interest to PCV operators and manufacturers at the Commercial Vehicle Show 2015

6 l Boris Johnson confirms Ultra Low Emission Zone is going ahead in 2020

National Express Customer Experience Director for Coach, Karen Beasley, outlines her career and current role

10 l Bath Bus Company doubles the frequency on its A4 route between Bath and Bristol Airport

06 l News 10 l Bus News 12 l Coach News 14 l International News 40 l Big Picture 46 l Deliveries 77 l Last Stop

PREVIEW

FACE TO FACE

8 l New Bus for West Yorkshire would encourage more use of buses says First after consultation

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Boris Johnson gives go-ahead for London ULEZ Non-compliant coaches and buses will be charged £100 to enter the area from September 7, 2020 The Mayor of London, Boris Johnson, has con�irmed the introduction of the world’s �irst Ultra Low Emission Zone (ULEZ) The ULEZ will launch in central London on September 7, 2020.

It will require vehicles travelling in the Congestion Charge Zone of central London to meet new emission standards at all times or pay a daily charge.

An extra £25m from Government will be used to provide grants to help taxi drivers cover the cost of upgrading, in addition to £40m already committed to assist taxi drivers whose vehicles would be affected by tighter age limits.

By 2020, in addition to the ULEZ, Transport for London (TfL) has committed to ensuring that all 300 single-decker buses operating in central London are zero-emission (electric) and all 3,000 doubledecker buses are hybrid, including 800 New Routemasters.

It is claimed the full ULEZ package will halve emissions of nitrogen oxide (NOx) and particulate matter (PM10) from vehicle exhausts in central London. More than 80% of central London would be expected to meet the nitrogen dioxide (NO2) annual EU legal limits in 2020.

TfL will continue to lobby the Of�ice for Low Emission Vehicles (OLEV) for further funding from its £500m funding pot to support the uptake of zero-emission capable vehicles and put in place supporting charging infrastructure.

The ULEZ will require:

TfL’s entire double-decker fleet in central London will be hybrid by the time the ULEZ launches. TFL ● Heavy goods vehicles, coaches and buses – Euro 6 (registered from January 1, 2014, except TfL buses which are required to meet a higher standard. Non- compliant vehicles will be required to pay a daily charge of £100; ● Large vans and minibuses – Euro 6 for diesel engines (registered from September 1, 2016 and Euro 4 for petrol engines registered from January 1, 2007. Non-compliant vehicles will be required to pay a daily charge of £12.50; ● Cars and small vans – Euro 6 for diesel engines registered from September 1, 2015 and Euro 4 for petrol engines registered from January 1, 2006; ● Motorcycles and similar vehicles – Euro 3, registered from July 1, 2007.

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6 | COACH & BUS WEEK | March 31, 2015 006_007_CBW1182_News.indd 6

The announcement follows consideration of over 16,000 responses received during the ULEZ consultation from the public, businesses and stakeholders.

79% of respondents said it was ‘important’ or ‘very important’ to tackle poor air quality in London and 58% said they ‘support’ or ‘strongly support’ the introduction of the ULEZ. Following the consultation, the Mayor announced that vehicles adapted for disabled people will have a three-year ‘sunset period’, meaning that they do not need to comply with the emissions standards until September 2023.

He also con�irmed that vehicles in the 40-year rolling vehicle tax exemption for classic vehicles are exempt from the ULEZ standards.

The Mayor and TfL have intentionally con�irmed the emission standards over �ive years in advance of the introduction of the ULEZ in September 2020 to give suf�icient warning and preparation time to affected drivers as well as to accelerate the take up of low emission vehicles and stimulate the low emission vehicle market.

Boris Johnson, said: “The world’s �irst ULEZ is an essential measure to help improve air quality in our city, protect the health of Londoners, and lengthen our lead as the greatest city on earth.”

Prime Minister David Cameron said: “I welcome this announcement… which will build on the UK’s strengths in low emission technology.”

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Wrightbus leads electric charging research consortium A UK consortium led by Wrightbus and including Magtec, Chargemaster and Cambridge University is to research the development of a common platform to power ultra-low emission buses.

The three-year project will research, design and integrate pioneering charging concepts into electric buses. The project aims to produce a system suitable for powering a range of Ultra Low Emission buses – the integrated ‘power �loor’ system will power pure electric or range extended electric vehicles.

Project partners have secured partial funding from a research and development competition managed by the government-

BYD all-electric decker in London Transport for London (TfL) Managing Director, Surface Transport Leon Daniels hopes to see a BYD (Build Your Dreams) electric double-decker in the capital this year. Chinese manufacturer BYD has already built a 12-metre, tri-axle electric ’decker, the K10 which was believed to have been targeted at Kowloon Motor Bus in Hong Kong. Talking about the New Routemaster built

by Wrightbus, Leon says in The Londoner there’s a concept design for an all-electric version of it.

London General has been operating two BYD K9 single-deck electric buses on former Red Arrow routes 507 and 521 and they’ve reportedly been well received.

According to Leon, it’s planned that those two services will go all electric in 2016.

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backed Advanced Propulsion Centre. The objective of the partners is to demonstrate the opportunity for reducing bus emissions through the use of a common platform speci�ically developed so it may be integrated into a range of ULE vehicles.

Dr William Wright CBE, Co-Founder and Director of Wrights Group, said: “Wrightbus is a company where innovation and technology is at the core of everything we do, and we have led the way in the practical development of clean vehicle technology in buses over many years. This project brings an interesting new dimension to the development of ULE bus technology and seeks to �ind

responsible solutions to the world’s environmental challenges.”

Professor John Miles, who leads the research team at Cambridge University, said: “The Modular Architecture development is the latest project in the University’s on-going association with Wrightbus. In this concept, we are planning to store the batteries to power the bus in a ‘power �loor’, converting an area that is an integral part of public transport into a place where useful power cells can be placed.

“The challenges are huge, but the potential for air quality improvement is also huge.”

Marcus Jenkins, MD at Magtec said: “This project collaboration combines industry leaders and

Two BYD K9 single-deckers have been operating on routes 507 and 521c for over a year. ANDY IZATT In Transport Emissions Roadmap published by TfL last September, it says: “We have already funded a further 1,400 hybrid buses since 2012 so we will have a fleet of 1,700 by 2016. To support the ULEZ proposal we require additional

funding to roll out a further 1,600 hybrid double-decker and 300 electric single-decker buses. There is also an opportunity to convert our Dial-a-Ride fleet (the on demand minibus service for those who are unable to use mainstream public

innovators to create a robust, innovative and cost-effective ULE bus, powered by the most advanced propulsion technologies in order to reduce CO2 emissions in both hybrid and pure electric vehicles. We are extremely pleased to be able to play an active part in the project research, which will see the tangible demonstration of technologies on a modern ULE bus.”

Jeff Solomon, Group Technical Director at Chargemaster, stated: “With the combination of shared expertise and knowledge base, this research and development project will provide invaluable solutions to not just the modern ULE bus, but to the future of all powered vehicles.”

transport) into ultralow emission vehicles.

“Funding is not the only limiting factor. The number of new buses that can be purchased is limited by the capacity of manufacturers.

In theory, if central Government provided sufficient funding, manufacturers could be paid to quickly increase capacity and production and provide new hybrid buses for a London-wide ULEZ by 2020. However, this would not be cost effective in the long-term because it would commit us to current technology for most of the bus fleet for over a decade. The current approach is for a steady turnover of vehicles over time, making use of new technology as it becomes available.” ● Arriva London has ordered seven additional electric Optare MetroCitys for route 312, TfL’s first all-electric bus route.

March 31, 2015 | COACH & BUS WEEK | 7 30/03/2015 17:31

NEWS

Strong support for First’s NBfWY proposal Public consultation yields very positive response to bringing New Routemasters to West Yorkshire Over 75% of people in West Yorkshire would consider using a bus more often if First’s ‘New Bus’ proposal was introduced, according to the results of the public consultation on the New Bus for West Yorkshire (NBfWY) proposal.

The report stated that: l 77% of respondents said that they would consider using bus services more if the proposal was introduced; l On all measurements, passengers rated the proposed bus highly; l 85% of respondents thought that the layout of the new bus was either ‘good’ or ‘very good’; l 95% said they would welcome next stop information on bus services. Respondents commented that audio-visual announcements would increase their bus use by giving them more confidence

BYD secures Nottingham order BYD is to supply 13 allelectric 12m single-deckers to Nottingham City Council (NCC) along with associated charging equipment.

The purchase has been facilitated by a £1.4m grant from the DfT Green Bus Fund.

The remaining funds of £2.1m

First has repainted one of its buses in Yorkshire Rider heritage livery to travel independently and on unfamiliar routes; and l Many respondents were strongly in favour of the smartcard aspect of the proposal, noting that it would contribute to a great improvement to journey times. 64% of respondents said smartcards would be their preferred method of payment.

Together with Wrightbus, First will produce a design illustration

of what the new bus aspect of the proposal could look like, based on the public specification preferences revealed in the consultation.

Once a ‘Bus Partnership’ framework is in place and there is clarity on West Yorkshire Combined Authority’s medium to long term bus strategy, First will work with partners to identify a potential corridor for a NBfWY pilot operation.

have been raised via the NCC Workplace Parking Levy. This builds on the existing fleet of 45 electric buses and expanding tram project within the city of Nottingham.

BYD plans to deliver the vehicles in late 2015 and is providing a five-year warranty on its proven power train components based on the company’s Iron-Phosphate battery technology. BYD is the biggest producer of all-electric

buses in the world and its 12m K9 ebus has been trialled in 42 major European cities including London.

The buses for NCC will arrive with a comprehensive service support package which includes training for drivers and maintenance engineers.

“This purchase order is a potential game changer for BYD,” said Isbrand Ho, Managing Director, BYD Europe. “Nottingham is

8 | COACH & BUS WEEK | March 31, 2015 008_009_CBW1182_News.indd 8

First’s Head of Commercial, Paul Turner, said: “The consultation has shown potential for a substantial increase in bus use across the county. Through engaging with the public of West Yorkshire we have been able to better understand their transport needs and concerns and we would like to thank all of those who took part in the consultation and provided their feedback.

“Working with our partners, we will use the results to inform future bus design.”

The NBfWY proposal includes the introduction of new vehicles similar in concept to the ‘New Routemaster’ used in London, smart ticketing and aligning investment with infrastructure improvements through the West Yorkshire Transport fund to tackle congestion hotspots.

The new bus features up to three entry and exit points, two staircases, and smart ticketing touchpads, designed to increase efficiency and speed up bus journeys by reducing the time spent boarding and alighting. recognised as being at the forefront of innovative public transport solutions and has prior experience operating electric buses from other manufacturers. The fact that NCC has now selected our ebuses after a comprehensive evaluation programme involving a variety of competitors is highly significant.

We are expecting that other major operators will follow Nottingham’s lead.”

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West Yorkshire to consider quality contract scheme West Yorkshire will take further steps towards bus regulation after councillors were unimpressed by the latest offer from operators, the Yorkshire Post reported.

Councillors have agreed work on a quality contract should be progressed because of what in their view is an ‘ongoing failure to secure the improvements they want from the bus companies.’

Cllr James Lewis, Chairman of the West Yorkshire Combined Authority’s transport committee, said: “Our view is that operators still can’t demonstrate how by maintaining their current monopoly position they can deliver integrated ticketing so people always have the best value on a single ticketing scheme.

“They also need to show how they can deliver value for money in terms of the money used to subsidise services and concessionary fares but also looking at future investment in transport infrastructure.”

The Combined Authority said it is keeping a close eye on efforts to introduce a bus quality contract in the NorthEast.

If the North-East bid is successful it will be the first part of the country outside London to have regulated buses since 1986.

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Arriva’s 101 Medway to Maidstone Sapphire route expands

The six new ADL Enviro400s allow Arriva to increase the 101’s frequency to every 12 minutes, from every 15 Arriva has made a £1.2m investment in six new highspecification Alexander Dennis (ADL) Enviro400 buses for its ‘Sapphire’ Service 101 between Medway and Maidstone, following a similar investment last August.

The new buses are due to enter service at the beginning of April, enabling the older but fullyrefurbished buses they replace to bring the benefits of the Sapphire brand to another route, yet to be

announced as CBW went to press.

Arriva Marketing Manager Richard Lewis said: “We are pleased to make yet another big investment in the services provided by our Gillingham depot and to be able to extend to more of our customers the extra features that our ‘Sapphire’ buses bring.

“Since launching the Sapphire buses on the 101 at the end of last August, we have seen a large increase in the number of

people using the service and this has enabled us to increase the frequency from last November to run every 12 minutes instead of every 15.

“In addition, we bought 16 brand-new buses for use on local services in the Medway area last year, these also featuring free WiFi and environmentally-sourced leather seating, and representing another investment of around £2.2m.”

Oxfordshire County Council and Oxford City Council have announced a commitment to work on a joint study for an innovative wireless electric bus project.

Working in partnership with Oxford Bus Company, MBK Arup Sustainable Projects (MASP), and sister company eFleet Integrated Service (eFIS), the plan is to trial the use of double-decker buses that can be wirelessly charged.

MASP and eFIS have already successfully implemented an electric single-deck bus trial in Milton Keynes. There is now a vision to look at the technical and commercial feasibility of replacing the existing Park & Ride buses in Oxford with a fleet of around 20 new electric vehicles. The buses would be the first double-decker vehicles of their kind to operate in the UK. The new electric buses would

be able to recharge their batteries wirelessly during their working day. The buses will recharge when power transmitted from a coil buried in the road at the Park & Ride stops is picked up by a similar coil on the underside of the bus.

10 minutes parked over a coil replenishes the energy needed for the bus’s route.

The partnership hopes to have the trial running by the end of 2016.

Oxford set to trial wirelessly-charged electric buses

March 31, 2015 | COACH & BUS WEEK | 9 30/03/2015 17:35

1965

NEWS › BUSES

The year Galloway Coaches was founded

94%

More Air Deckers for Bath to Bristol Airport route just two years since this service was �irst introduced when we identi�ied a need for a direct link from Bristol Airport to the World Heritage City of Bath.

The public response has been fantastic, much of the credit for which must go to our staff who are constantly praised by passengers for their helpful and welcoming attitude.

“The service doesn’t follow the course of any other bus route so it doesn’t directly compete with other airport links, and since Bristol Airport itself is growing steadily, we are simply meeting a new demand.

“The service also carries local passengers as we have created

Bath Bus Company has doubled the route frequency Bath Bus Company has added more Air Deckers to its bus service from Bath to Bristol Airport from March 29, 2015.

Additional buses have been added to the �leet to operate the A4 route at twice the frequency, running every 30 minutes instead of hourly during the day time. The service also serves Saltford, Keynsham and South Bristol on a route which takes advantage of bus priorities and fast dual carriageways to ensure swift journey times.

MD Martin Curtis said: “It is

new links between south Bristol and Bath & North East Somerset which has cut journey times for some and given others new employment opportunities. We are hoping for additional bus stops in the south Bristol area and are currently conducting lengthy discussions with Bristol City Council.”

In addition to advanced bookings on-line, cash fares can be paid on the bus in either sterling or euros. Closer links to airlines are also currently being discussed with more �lights and new destinations being established from Bristol Airport.

Additional vehicles are one Wrightbus Eclipse Gemini 2 and two MCV-bodied Volvo B9TLs

Oxford bus strike due to row over pay

Oxford bus drivers are planning to go on strike for at least one day and possibly three, the Oxford Mail has reported.

Drivers and other Oxford Bus Company staff are planning the action over a pay dispute.

The �irst day of strikes is planned for Monday, April 13, but it is

understood the action may be repeated on Monday, April 20, and Monday, April 27, as long as the dispute is unresolved.

Workers are calling for a 4% pay rise but the �irm is only offering three.

A source told the Oxford Mail that the decision to strike had been taken at an emergency meeting on Tuesday.

The source said: “This is due to the new boss repeatedly refusing

10 | COACH & BUS WEEK | March 31, 2015

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the annual pay rise even though there is money around to paint the new buses within the city.”

He said more than 80% of workers who voted were in favour of industrial action.

All city services, including rail replacement and Park & Ride buses, will be affected and the company will have to run on a 20% service, he said.

He added: “The strike is due to last a short time but will happen

The post phone call customer satisfaction rating at NX’s Contact Centre

Rotala �inal results for 2014

Rotala plc has published its �inal audited results for the year ended November 30, 2014.

The highlights include: turnover of £51.7m (2013: £53.3m), gross pro�it margin up to 17.7% (2013: 17.1%), pro�it before taxation (before exceptional items) up 8% to £2.26m (2013: £2.09m) and net debt at year end down 8% to £18.4m (2013: £20m).

John Gunn, Non-Executive Chairman, said: “It is encouraging to see that pre-tax pro�its for the year, on a slightly reduced level of turnover and before exceptional items, rose by 8% compared with those of 2013.

“The proportion of the group’s revenues derived from contracted services has been falling for several years now, as the focus of our activities has shifted more towards commercial services. In 2014 this proportion was 35% (2013: 39%).

“Thus revenues in contracted services fell overall by 13% to £17.9m (2013: £20.6m).

“As revenues in contracted services have fallen, so the proportion of revenues from commercial services has risen, in 2014 to 59% of group turnover (2013: 56%). Thus overall revenues in commercial services in 2014 rose by 2% to £30.6m (2013: £29.9m).

“Revenues in charter services grew by 14% in 2014 to £3.2m (2013: £2.8m).

“Only about 5% of the vehicle �leet needed to be replaced during the year. This meant that, by the end of the year, the average age of the �leet was extended to some 8.34 years (2013: 7.64 years), a �igure which remains very competitive in industry terms.

“Our strategic focus continues to be on the expansion of our commercial services revenue stream.” regularly until the management come to an agreement with the drivers.”

Oxford Bus Company Managing Director, Phil Southall, said: “The Unite union has agreed to our offer of talks through the arbitration service ACAS. We hope that an acceptable solution can be found.

“We believe that we have made a very attractive offer of a 3% pay rise. The news that in�lation is running at 0% underlines this.” www.coachandbusweek.com

30/03/2015 16:56

10.95m

The length of the Irizar i3 Scania K230UBs operated

by Menzies Aviation at Heathrow Airport

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WebberBus fined £3.7m Arriva after Public Inquiry bus investment WebberBus has been fined £6,875 – £125 for each of its 55 vehicles – for a number of failures to run reliable services, with complaints about buses failing to show or arriving late, the Bridgwater Mercury has reported.

The company lost the Taunton Park & Ride was previously fined £5,500 in 2012 and was issued with a formal warning the following year following public inquiries sparked by poor reliability.

At the latest enquiry, Traffic Commissioner Sarah Bell conceded that a number of WebberBus’s challenges to the allegations were ‘reasonable,’ because of flooding on the Somerset Levels early last year – although there was a dispute about some of the dates.

She added that there was an unacceptable non-compliance rate, with buses running oustside the window of tolerance on 102 occasions out of 425 checks between November 2013 and March last year.

WebberBus director Tim Gardner said the decision was fair.

On March 24, Arriva Yorkshire launched 17 new buses representing an investment of £3.7m to be used on the 202/203 route serving Huddersfield, Mirfield, Dewsbury, White Rose Shopping Centre and Leeds.

The buses are branded as ‘Arriva MAX’, and feature leather seating with head rests and free WiFi. The buses are also fitted with satellite tracking to assist reliability.

The new concept in buses was launched by TITAN the robot at White Rose Centre. Titan also performed at a local school in Hanging Heaton (directly on the route) during the morning. The whole school were given free day tickets, MAX torches and fold up MAX buses. They also had a tour of the new MAX double-decker bus.

Nigel Featham, Regional Managing Director for Arriva Yorkshire, said: “The Arriva MAX concept will lift the quality of the 202/203 service even further and enhance the journey experience for all customers.

The new buses were presented by TITAN at a school in Hanging Heaton “With departures every 15 minutes, and with some weekly tickets working out at less than £2 per day, this service is a great way to get around.”

Nikki Appleton, Marketing Manager for White Rose Shopping Centre, said: “It was great to

meet TITAN the robot and host the 202/203 Arriva Max Launch.

During the launch event over 2,500 free day tickets were handed out to our customers, hopefully encouraging more people to jump on board the new Max buses to the White Rose.”

Go-Ahead East Anglian update and Park & Ride victories It has been reported that Go-Ahead Group-owned Konnectbus has won all six contracts for Park & Ride services in Norwich.

The operator is expected to acquire new buses, as each Park & Ride service will require three buses and spare vehicles will be needed. It is also reported that these vehicles must be no older than six years of age.

Konectbus currently operates three Norwich Park & Ride services from Costessey, Harford and Thickthorn.

In a separate development, Go-Ahead Group is upgrading its double-decker bus fleet in its East Anglia region, with the addition of 21 refurbished Scania OmniDekkas.

The first three buses, which were previously employed on Transport for London (TfL) contracted services out of Orpington garage, entered service with Anglian on Wednesday (March 25).

Of the remainder, five are destined for Hedingham, with 13 for Chambers.

As part of their preparation for life in the provinces, the buses have been converted by Eastleigh-based Hants & Dorset Trim from TfL www.coachandbusweek.com

010_011_CBW1182_News.indd 11

In total 21 refurbished Scania OmniDekkas will join Go Ahead’s Anglia Bus, Hedingham and Chambers operations in East Anglia. DAVID BELL two-door specification to single door, with the resultant enhanced seating capacity.

Nick Field, Deputy General Manager for Hedingham and Chambers told CBW: “It marks a significant investment by the Go-Ahead Group in the East Anglia region.

“We put the work out to tender and found Hants & Dorset offered the highest quality of work for the

best price. We are very pleased with the result.”

The Anglian trio have replaced East Lancs-bodied Tridents, which were new to the Brighton & Hove fleet.

“The refurbishment specification for all the vehicles was similar, although there are differences,” explained Nick.

“For example, on the Anglian examples, the moquette matches

that on the five former London Wrightbus Eclipse Gemini-bodied Volvo B7TLs at Konectbus.

The Anglian examples are also equipped with standard McKenna Bros Mobitec blinds, while the remainder are fitted with Hanover white front, side and rear destination displays.”

Internally, the seats have been re-covered and all handrails have been stripped, shotblasted and recovered in silver from the previous yellow.

A number of OmniDekkas are going in to the Chambers fleet to release an equal number of Plaxton President-bodied Volvo B7TLs for Hedingham, which will in turn replace Tridents currently on the mainline services. The Tridents will be cascaded to school work, which will see the withdrawl of the Volvo Olympians.

Nick added: “The fleet swap will allow the introduction of a revised livery for Hedingham to be accelerated.

“This is based on the current Metrobus provincial livery.

We’ve not got a large number of engineering speares, so a practical livery is vital. Our ethos is one panel, one colour.”

March 31, 2015 | COACH & BUS WEEK | 11 30/03/2015 16:56

NEWS › COACHES

New coaches for Oxford Bus Company New tri-axle Plaxton Elitei Volvos to replace Plaxton Panther Volvo B12Bs on X90 A new £2.5m fleet of coaches is being introduced to cope with increasing demand on the highprofile Oxford Bus Company (OBC) X90 Oxford to London service.

The new coaches are Plaxton Elitei-bodied Euro 6 Volvo B11Rs. Internally, they have 63 seats with 4G WiFi, USB points and power sockets. The coaches have been gradually introduced into service over the last two weeks.

Phil Southall, the Managing Director of OBC, said: “The new vehicles will provide an extra 15,000 seats a month to meet increasing demand. The new Volvo/Plaxton Elitei coaches have more seats than the coaches they replace but still offer the most legroom of any scheduled coach service in the country.

“We’ve resisted the temptation to cut down on legroom to get more seats in, as we know our passengers really value the comfort provided on the X90.

It’s most important to be able to stretch-out especially after a long day in London.

“The latest coaches join five similar vehicles introduced just over a year ago. It brings our recent investment in the X90 service to over £4m. It reflects how important the X90 London route

Oxford Bus Company has taken delivery of eight new Volvo B11R Plaxton Elitei inter-decker coaches is and shows our commitment to giving the best possible service to our passengers.

“We’ve seen an encouraging increase in passengers travelling on the X90 and we want to ensure there’s space for everyone. That’s why we are increasing the number of seats available and this week we improved our X90 timetable to make afternoon and evening departures from London more resilient.

“We are particularly keen to ensure that passengers are able to board our coaches at all the stops in London, including the popular final London pick-up on

Marylebone Road.”

Asked by CBW what was happening to the 08-plated Panther Volvo B12B coaches dedicated to the service until now, an OBC spokesman replied: “Three are being retained until June and the remainder are being returned at the end of their lease.”

Mark Ballam, Commercial Manager at Plaxton Coach, commented: “We are delighted to be working with OBC again and to be introducing even more of our stylish Elitei models into their fleet. These coaches are fast gaining iconic status, offering not only greater capacity and

operational efficiency – but a stylish new look that sets them apart, particularly on high profile routes like the X90 service to-andfrom-London.

“Couple this with state-of-the-art technology and exceptional levels of passenger comfort and it is apparent why they have become so popular and are playing a key role in OBC’s inter-city routes going from strength-to-strength.”

The company recently introduced a smartphone app that allows passengers to buy their tickets on their smartphone, even while they are waiting for the coach to arrive.

Durham coach driver drove in storm with no wipers A driver risked the lives of 64 passengers when he travelled along a motorway during a storm with no working windscreen wipers, ITV News reported.

William Blundell had 36 children and 28 adults on board his coach, which he continued to drive despite being barely able to see what was ahead of him.

One frightened mum, who was travelling with her daughter as the coach travelled through the darkness, got so afraid she rang her partner at home, who alerted the police.

Officers stopped the coach, which was travelling from Blyth in Northumberland to Pennywell Community Centre in Sunderland, at Testos roundabout

and prevented William from travelling any further in the vehicle.

The 54-year-old, of Seaham, County Durham, admitted he had “bowed to pressure” from passengers who had been keen to complete the journey instead of waiting two hours for a replacement coach after he reported his windscreen wipers were broken.

He pleaded guilty to dangerous driving at Newcastle Crown Court and was sentenced to eight months imprisonment, suspended for 12 months, with a 12 month driving ban and £340 costs.

Judge Deborah Sherwin said a “risk was placed upon the lives of

12 | COACH & BUS WEEK | March 31, 2015 012_013_CBW1182_News.indd 12

the passengers on the coach.”

The judge told Blundell: “You initially did the right thing – you contacted the company and were told there would be a delay of two hours.

“When the information was passed to passengers, some prevailed upon you to start driving.

“It was your duty as a driver to resist the passengers because the safety of the adults and children on that coach should have been at the forefront of your mind.”

Prosecutor Paul Rowland told the court Blundell had picked up the party of passengers on behalf of his company on August 1 last year when it started to drizzle and then rain heavily.

Mr Rowland said: “Bearing in mind he is a professional driver, he was carrying both children and adults, and the nature of the road conditions, there was a substantial risk.”

Katherine Dunn, defending, said Blundell is a timid man with a good work record who admits his actions were “stupidity, a foolish, foolish error.”

The court heard Blundell has been kept on by his company solely doing yard work but fears for his long-term future at the firm.

Miss Dunn added: “He bitterly regrets his actions. He is thankful no-one was injured and there was no accident as a result of his actions.” www.coachandbusweek.com

30/03/2015 17:26

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Certificate of Excellence for Maynes The Maynes of Buckie team has announced that following an independent audit by Lloyd Morgan Group, they have been awarded a Certificate of Excellence from The Guild of British Coach Operators and CoachMarque with a pass rate 100%.

The Guild of British Coach Operators and the ‘CoachMarque’ run by the Confederation of Passenger Transport (CPT) audit each member company every two years to ensure they meet the exacting standards required. It is very important to Maynes that the company continues to shine in

French coach crash driver convicted

A coach driver from Tamworth who crashed his coach in France while carrying school children and teachers from the West Midlands has been found guilty of manslaughter.

Derek Thompson was driving

www.coachandbusweek.com

012_013_CBW1182_News.indd 13

the industry and passing the audit again means a great deal.

Director Kevin Mayne said: “Maynes has a reputation for customer service, reliability, investment and professionalism – we are very much a hands on family company and to reach these high standards is only a testament to our team and those that have worked with us since my great grandfather started Maynes in 1947.”

Maynes operates a smartly presented vehicle fleet the coach carrying a group from Alvechurch School, near Birmingham, on a nine-day holiday organised by tour operator Interschool Travel Limited, trading as Interski, as well as several skiinstructors on their return from a skiing trip to Valle d’Aosta in Italy, in the Alps. The coach left the A26 road and went down the adjacent grass verge, before it rolled over onto its

side near Chalons-en-Champagne, 90 miles east of Paris on February 19, 2012.

One teacher was killed in the crash and many passengers were seriously injured in the incident.

Derek has been given a six-month sentence suspended for five years.

He had been driving a coach for Tamworth-based Solus, who according to the Tamworth Herald,

at the time confirmed Derek had been employed with the company for a number of years.

Specialist international personal injury lawyers at Irwin Mitchell, representing 25 passengers injured in the incident, said this week that the conclusion of the criminal trial in Chalons-en-Champagne was an important step forward for those affected.

March 31, 2015 | COACH & BUS WEEK | 13 30/03/2015 17:26

NEWS › INTERNATIONAL

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VDL Citea doubledecker for BVG The Citea DLF will be the �irst public transport double-decker in the history of VDL GERMANY VDL Bus & Coach is developing the Citea DLF, a low�loor double-decker bus for BVG (Berliner Verkehrsbetriebe) in Berlin. The �irst bus is expected to be delivered in the summer. “We are very proud of the con�idence BVG has placed in us and look forward to the development of the

Citea DLF, the �irst public transport double-decker built in the history of VDL”, said Boris Höltermann, Public Transport Manager of VDL Bus & Coach Deutschland.

In developing the new bus, optimum use will be made of the module system around which the Citea range is built. Thanks to the clever combination of vehicle superstructure and a lightweight low-�loor construction, it also has a low net weight, which results in excellent fuel economy and

Volvo electric hybrids in Stockholm

Eight Volvo electric hybrids are now operating on the eight kilometre route 73 through the centre of Stockholm SWEDEN Eight Volvo electric hybrid buses started operating on route 73 which passes through the central areas of Stockholm, from March 16. They have replaced all of the existing buses on the route, which runs between Ropsten and the Karolinska Institute.

“More and more cities now regard electri�ied bus services as a cost-ef�icient way of reducing the problems of poor air quality and noise,” said Volvo Buses’ President Håkan Agnevall. “Our solution makes travel more attractive and improves the environment without the need for large investments in new infrastructure. In Stockholm, we have yet another opportunity to demonstrate electric hybrid technology under commercial conditions.”

The buses will operate quietly and free of emissions on renewable electricity for seven of the route’s slightly more than eight kilometres, and the batteries will be quickcharged for only six minutes at the

end stops. The vehicles also have a small diesel engine that is fuelled with biodiesel.

Compared with conventional buses, the electric hybrids provide considerable environmental gains.

Total energy consumption is said to be 60% lower than a Euro 6 diesel bus on a 10km bus route.

Climate-impacting emissions are reduced by 90% as the buses use a combination of biodiesel and wind power.

Operation of the Volvos is part of a demonstration project conducted by their manufacturer, SL (Stockholm Public Transport) and energy provider Vattenfall. It is part-�inanced by the EU through the ZeEUS (Zero Emission Urban Bus System) project in which more than 40 companies and organizations are participating.

Following the initial demonstration project which will continue until the end of 2016, the intention is to continue using the electric hybrids in commercial operation.

14 | COACH & BUS WEEK | March 31, 2015

014_CBW1182_International News.indd 14

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Developing the Citea DLF underlines the growing relationship between VDL and BVG

minimal emissions of harmful exhaust gases, says VDL. Add to that the long service life and the result is maximum ‘Pro�it of Ownership’.

The two-axle Citea DLF is being built with two staircases as thought has been given to quick passenger through-�low. The 11.4m bus will have a display showing passengers how many seats are still available on the upper deck. USB connections are provided for each seat row.

One million AS-Tronics from ZF GERMANY ZF’s AS-Tronic, the automatic transmission system for heavy commercial vehicles, has achieved the landmark figure of one million units making it the world’s most successful automatic (automated) transmission. It has been in production at Friedrichshafen since 1997.

While the driver had to preselect gears manually on the early semi-automatic ASTronic, the second generation of the transmission launched in 2000 meant that was no longer necessary. Automatic gear selection and electronically controlled gear changes reduce the strain on the driveline, thus increasing the service life of components. By networking transmission electronics and engine management via the CAN bus, the gearshift strategy used by the ZF-AS Tronic is designed to ensure the engine operates within the optimum speed range. In this way, the power is transmitted very efficiently to the drive axles, thereby saving fuel.

The AS-Tronic transmission range covers a torque range between 500Nm and 3,100Nm. The AS-Tronic lite (500 to 1,100Nm) and AS-Tronic mid (800 to 1,600Nm) are mainly used in light delivery trucks, buses, and medium-duty commercial vehicles, while the larger members of this transmission family are suitable for heavy trucks and construction vehicles.

With its 12 speeds, AS-Tronic covers the torque range from 1,600Nm to 3,100Nm while the 16-speed version offers a particularly fine spread of gear ratios for engines with up to 2,600Nm. The entire AS-Tronic family can be combined with the Intarder, ZF’s transmission brake. This can be integrated fully into the transmission thanks to its compact design. Inside the transmission, the Intarder not only boosts engine braking power, but also reduces the workload of the service brake by up to 90%, particularly on long downhill stretches. All of that enhances safety.

AS-Tronic has been in production at Friedrichshafen since 1997

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NEW VEHICLE › MENZIES SCANIA K230UB IRIZAR I3

Menzies new midis S

cania launched the Irizar i3-bodied K-UB4x2 in the UK last year. A heavy-duty city bus that would most likely be built to a length of 12 metres, a modular design means it’s actually available in a range of configurations from a 10.95m midi to a 15m tri-axle. First customer is Menzies Aviation (MA), which has opted for the midi version, taking delivery of six 10.95m (4.8m wheelbase) buses in January for the Business Parking shuttle it operates on behalf of Heathrow Airport.

MA has been a high profile and loyal Scania customer for many years and buying the Irizarbodied buses, which are sold as a complete Scania product, might seem like a natural progression for an operator that has chosen to standardise on OmniCity in the past. However, there were several competing products that could have been selected. The Irizar Scania combination won through because it was competitively priced, the anticipated robustness of the design and the Swedish manufacturer’s proven record for delivering aftersales support.

Heathrow Airport competes with other airports for the custom of airlines so meeting its customers’ passenger expectations as far 16 | COACH & BUS WEEK | March 31, 2015

016_018_CBW1182_Irizar.indd 16

First customer for the Irizar i3-bodied Scania K-UB4x2 is Menzies Aviation at Heathrow and Andy Izatt has been to the airport to see how they’re operating as possible is essential. That means there are a wide range of strict KPIs (Key Performance Indicators) and service performance indicators that have to be met by suppliers such as MA covering every aspect of what is provided. That includes the fitness for purpose and reliability of vehicles. It’s worth remembering that for many of those using the Business Parking service this might be their only experience of travelling by bus. So are the new Irizar i3 Scanias living up to those expectations?

Newspapers to buses

Menzies Aviation is a division of the same company that was once well known for its high street and railway station shops. Those were all sold to WH Smith in the late 1990s, but John Menzies plc which has a history that goes back to 1833 still has a newspaper and magazine distribution division. A Scottish firm, it is headquartered in Edinburgh.

Since its inception in 1995, Menzies Aviation has established itself as a major force in international ground handling. It operates in 30 countries and supported by a worldwide team of more than 20,500 people, serves over 500 airlines handling more than 1m flights and 1.6m tonnes of cargo annually.

It first started operating buses at Heathrow in 1999 when it won the contract to provide the airside inter-terminal transfer service. In 2002 it was chosen to manage the airport’s landside onsite commercial car parks and provide transfers to the terminals. While Terminal 5 was being constructed between 2003 and 2008 it also provided all the transportation for construction workers, growing its fleet to its largest ever – around 90 vehicles of which 60 were Scanias.

MA has consistently been re-awarded work at Heathrow on retender. Following the allocation of different contracts in April 2014 that saw www.coachandbusweek.com

30/03/2015 09:28

The Menzies buses are the shortest option available, 10.95m.

ANDY IZATT

Extensive racking takes up much of the low-floor area inside the saloons. ANDY IZATT

s

Drivers, already familiar with Menzies OmniCitys, are at home with the cab layout. ANDY IZATT

INSIGHT

About Heathrow Airport Heathrow is the busiest airport in the UK and the busiest by passenger traffic in Europe. By total passenger traffic it’s the third busiest in the world, handling 73.4m passengers in 2014. To put that in context, the population of the UK is around 64m.

Over 90 airlines fly to 170 destinations globally.

Owned and operated

by Heathrow Airport Holdings, itself owned

by FGP TopCo Limited, an international consortium led by the Spanish Ferrovial Group that includes Caisse de dépôt et placement du Québec and

www.coachandbusweek.com

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For Business Parking users, this might be their only experience of travelling on a bus. ANDY IZATT Government of Singapore Investment Corporation, it’s the primary hub for British Airways and main operating base for Virgin Atlantic.

Located 14 miles west of

central London, Heathrow occupies a 4.69sq mile site. There are two parallel east-west runways, five terminals and a cargo centre. The airport originally opened as a small airfield in 1929. Its development really started in 1944 when it was chosen as a launch site for long-distance military aircraft bound for the Far East. That extension work was not completed until after the end of the war, but it was then decided it would be used as a civil airfield initially known as London Airport. It was later renamed Heathrow.

In the 1950s there were six runways arranged in three pairs at different

angles in the shape of a hexagram. The main passenger terminal, opened as the Europa Building in 1955, was in the middle. That later became the original Terminal 2 demolished in 2010.

Terminal 2 was joined by Terminal 1 in 1968, used mainly by British Airways until the airline moved to the new Terminal 5 when that opened in 2008.

Terminal 5 lies between the northern and southern runways.

Terminal 3, also in the centre of the airport, opened as The Oceanic Terminal in 1961 to handle long-haul flights.

It has been expanded and upgraded since with

Pier 6 opened in 2006 to accommodate the new Airbus A380. Terminal 4 was opened in 1986.

Situated to the south of the southern runway next to the cargo terminal, it’s connected to the three central terminals by the Heathrow Cargo Tunnel.

The first phase of a new Terminal 2 complex on the site of the old terminal and the Queen’s Building was opened last year.

Most airlines that had used Terminal 1 have now transferred to other terminals and when that process is completed, the old building will close to passengers in June this year. The site is to become another cargo centre.

March 31, 2015 | COACH & BUS WEEK | 17 30/03/2015 09:28

NEW VEHICLE › MENZIES SCANIA K230UB IRIZAR I3 airside transfers split off, it’s now responsible for all the airport’s landside car park transfer requirements whether for staff or passengers.

Heathrow has 14 onsite commercial car parks serving the latter. The contract is for five years.

The current fleet is around 30, the majority Scanias operated from new, but also a handful of Enviro200s and Mercedes-Benz Citaros inherited from APCOA Parking’s contractor Arriva-owned TGM (Tellings-Golden Miller).

While APCOA ceased to be responsible for any landside transfers at the airport from April 2014, it’s now responsible for managing the car parks.

Talking about the airport’s relationship with MA, Heathrow’s Commercial Accounts Manager for buses, coaches and taxis, Andy Cameron explained: “We’re paying for the expertise that it brings to the market. Having one contract for all the commercial car park transfers means we have flexibility in how the fleet is utilised.

There’s onboard CCTV and real-time tracking installed on all the buses now and automated customer counting will be on all of them by the end of this month. That should enable us to tailor our service even better to demand.

“Everything is monitored – the timetable when it’s a consistent service, quality of vehicle, cleanliness and the passenger journey experience. We get more feedback from employees because they’re using the service every day, but generally the feedback we get from users is positive.”

Strong coach style influences are incorporated into the design of the Irizar i3. ANDY IZATT

Irizar i3 Scanias

MA at Heathrow has been buying Scania buses since 2003. Vehicles are normally new and leased for five years with maintenance and servicing contracted to the local Scania-owned dealership in Bedfont Road, Stanwell. MA Operations Manager James Harvey pointed out the workshop was rebuilt around 10 years ago and has ‘state of the art’ facilities. The small number of non-Scania vehicles in the fleet are maintained under the same agreement.

While the majority of today’s fleet are Polish-built 12m OmniCitys, there are also 11 OmniCity artics. The six Irizar i3-bodied K230UBs are powered by Euro 5 DC09 engines driving through six-speed ZF EcoLife automatic gearboxes. The buses have 21 forward facing Kiel Ideo seats at the rear and three tip-ups on the nearside where there’s also a wheelchair position immediately opposite the emergency door. Up to 44 standees can be accommodated.

The luggage frames in the front half of the buses were designed and installed by Irizar at its Ormaiztegi factory in Spain. MA was fully involved in the process and the result is an impressively rattle-free, sturdy structure. Cab and saloon heating and ventilation systems were supplied by Irizar-owned Hispacold.

Delvin Edwards told CBW: “These are nice buses to drive – very comfortable from a driver’s point of view”

18 | COACH & BUS WEEK | March 31, 2015 016_018_CBW1182_Irizar.indd 18

Menzies Aviation General Manager Mick Ladd, Operations Manager James Harvey and Heathrow’s Commercial Accounts Manager for buses, coaches and taxis, Andy Cameron. ANDY IZATT There’s no air-conditioning, the buses being replacements for similarly specified vehicles within the terms of an existing contract.

Synectics supplied the eight-camera CCTV systems that monitors the exterior and interior of the vehicles, Actia the digital radios with DVD capability. There are front overhead monitors, but these have yet to be activated.

Onboard real-time information systems and passenger counting equipment came from Trapeze. Hanover Systems provided the digital destination equipment.

While a scheduled service is provided for most of the day, from mid-night until around 0330hrs it becomes a demand responsive operation.

Two-way radio has been installed enabling drivers to keep in touch with MA’s control room at the Business Park.

Scania (GB)’s resident driver trainer, Steve Dunk has spent time with MA’s own trainer, Martin Phillips outlining how the controls on the new vehicles can best be operated,

information that has been passed on to a dedicated rota of around 20 drivers.

One of them, Delvin Edwards told CBW: “These are nice buses to drive – very comfortable from a driver’s point of view. The layout of the controls is much like our other Scanias. All round vision is excellent. There are no blind spots. There’s nothing complicated about driving them.”

Said James: “We were delighted that Scania could offer us a midi bus. That’s the size we need to manoeuvre around this car park. It’s an Irizar body, but we’re still just dealing with Scania and that means we’ve been able to maintain our fleet standardisation. Scania looks after everything. Over the years we have got to know so many of the people.

“These buses have been operating for six weeks now (at the time of CBW’s visit). They’re constantly in service 24-hours a day and are certainly proving robust enough for the job.

We’ve had no complaints. We’re very pleased.” n www.coachandbusweek.com

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March 31, 2015 | COACH & BUS WEEK | 19

OPERATOR PROFILE › GALLOWAY

Galloway:

�it for another 50 years Gareth Evans visits respected Suffolk operator Galloway and learns about the latest new coach, the introduction of a new livery and the implementation of a new structure to take the �irm forward into the future

G

alloway is a name synonymous with quality. Its drivers and vehicles present a smart, professional image and the �irm is one of the select group of operators to meet the tough standards required to be a member of both the Guild of British Coach Operators and CoachMarque.

Having met members of the Galloway team on numerous occasions in the past at the UK Coach Rally, and always found them to be a professional yet approachable crew, I was not surprised to �ind a warm welcome when I visited the �irm’s head of�ice in early March. It’s enough to say coffee and friendly banter were not in short supply.

In terms of location, Galloway is based in the heart of pleasant countryside. With rolling �ields and roads which skirt around mature oak trees, it was reminiscent of Shropshire.

Now in its 50th year, things are not standing

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coach operator partners. We are currently contracted with Operator Galloway 20 operators and Bibby’s of Fleet 53 Ingleton is our longest serving Location Mendlesham, Suffolk relationship.

Contact 01449 766 323 “As we all know, school tours History www.travel-galloway.com are dictated by the academic Galloway was founded in Follow on Twitter @ calendar – but that can lead 1965 to provide school GallowayLive to the problem of ensuring group travel to the continent www.facebook.com/ adequate use of the �leet. by coach. Initially coaches GallowayTravel I joined in 1981 as Traf�ic were hired from operators Manager. It was down to me throughout the country until to ensure maximum �leet 1978 when Galloway bought utilisation. After my arrival, our goal was to the established coach operating business of have balance in the business to utilise the �leet.

A F Braybrooke & Son, based in Mendlesham.

In 1983 we bought the goodwill and diary of The business was renamed Galloway European Goodmans.”

Coachlines Ltd, with its operational base Bickers of Coddenham and Rex Service being primarily to provide for the coaching Station at Thorndon followed in 1990. After requirements of its own tours. a management buy-out in 1997, expansion David Cattermole, Managing Director took up continued into extended tours, private hire the story: “As a tour operator, we used a pool of still – with a new coach, a new livery and structure.

Therefore, it was felt it was time for CBW to �ind out more.

AT A GLANCE

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A prime example of Galloway’s well presented, modern fleet is this Van Hool TX15 Alicron executive coach

VEHICLES

Fleet list COACHES

l Eight Caetano Levante-bodied Volvo B9Rs. lT hree Mercedes-Benz Tourismos – one of

which is to DDA-specification.

lT wo Setra S416GT-HDs – one of which is to

DDA-specification.

l Two Volvo 9700s. l Two Van Hool T9-bodied DAF SB4000s. l One Plaxton Premier-bodied DAF SB3000. l One Ikarus-bodied DAF SB3000. l Two Plaxton Panther-bodied Volvo B9Rs. l Two Van Hool T8-bodied Volvo B10Ms. lT wo Sapphire-specification Van Hool TX16

Astrons.

lT wo Sapphire-specification Van Hool

T916s.

l Two Van Hool TX15 Alicrons. lT wo Plaxton Cheetahs – one of which is

2001-registered and the other 2008.

BUS FLEET

l One Optare Spectra. l One Alexander-bodied Volvo Olympian. lF ive Optare Solos – four of which are

Mercedes-Benz-powered and other Cummins. l Three MCV Evolution VDL SB180s. lT hree Wrightbus Cadet-bodied VDL SB120s. l One Wrightbus-bodied Scania L94. l One Plaxton Centro-bodied VDL SB200.

MINIBUSES l Five Ford Transits. l Two Mercedes-Benz Vitos.

A throwback to 1984, when this Bova Futura was new www.coachandbusweek.com

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Galloway was founded in 1965 – when this scene was captured March 31, 2015 | COACH & BUS WEEK | 21 30/03/2015 14:10

OPERATOR PROFILE › GALLOWAY

The bus fleet includes four Mercedes-Benz-powered Optare Solos and contracts. Steadily the fleet expanded, outgrowing the original premises in the centre of Mendlesham village. New premises were developed at Denters Hill on the outskirts of the village to accommodate the larger fleet. This remains the head office, vehicle maintenance facility and main depot.

In 2012, Galloway purchased Chenery Live, the day excursion, concert and live events provider from Norfolk-based R W Chenery, extending the product range into new areas and expanding the client base in to Norfolk. R W Chenery’s existing premises at 3 Castle Meadow, Norwich were retained, giving Galloway a greater opportunity to sell Galloway tours and holidays, into Norfolk – an area which the firm

PEOPLE

had not actively promoted since successfully extending into North Essex on the opening of the retail outlet in Colchester in 2007.

Illustrating the firm’s steady expansion, David said: “In the early 80s we ran nine coaches with 12 members of staff. We now run 50 vehicles and employ 150 staff.”

The MD’s story

The ever-modest David was keen to stress: “Whilst I carry the Managing Director’s title, my focus remains on managing the fleet. Roger Stedman is Finance Director and Bernie (John Miles) is Commercial Director. Roger’s brother was one of the firm’s founders and Roger is still an anchor for so much.

Meet the Group Operations Manager In his own words, Richard Smith, Group Operations Manager has been at Galloway for “a dozen or so years.”

“I had previously been in sales with Eddie Brown and operations with York Pullman,” he explained.“My dad was a mechanic at Eddie Brown and mum was in the office for a spell.

I was fortunate that the management at Eddie Brown put me through my PCV driving test but they didn’t want me to go out on the road. I progressed to Sales Manager.

“I relocated here – a

Richard Smith and David Cattermole combination of personal circumstances and the opportunity coming up.

I joined here as Traffic Manager doing allocations alongside the existing team.

I progressed to Operations Manager and I am now Group Operations Manager.

I head up the operations team, including traffic, the

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workshop and coach hire – a real mix.

“With David Cattermole, our Managing Director, stepping back to work fewer hours, I have become a board member. Over the years we have grown our fleet to a size that can justify a structure to support all of the compliance aspects of coach operating.”

“Over time we’ve bought other local firms.

We have reacted to opportunities as they have arisen but our focus has remained on providing a quality service. We’re proud of our accreditation for the Guild of British Coach Operators and CoachMarque, which gives us a good measure of how we’re performing.

“CITO (Consortium of Independent Tour Operators) is now a formal organisation founded by a group of operators, including Bernie, to share ideas and best practice. It enables us to share departures for more bespoke tours. We pick up locally and feed in to joint tours.”

David said a prime example of reacting to an opportunity was the firm’s involvement with National Express (NX).

“We had our first NX contract in 1989. NX is now one of our largest customers and our association with them has been great for us. We have developed many of our policies to align with those of NX. Richard Smith, recently appointed Group Operations Manager (see separate panel) is now taking over David’s place on the CoachMarque committee.

Richard agreed with David’s view of NX: “I believe it’s interesting that many CoachMarque members work for NX. Much like CoachMarque and Guild of British Coach Operators, NX is a benchmark for us. I believe NX’s standards are higher than those laid down by DVSA (Driver and Vehicle Standards Agency).”

Recruitment

“We’ve got progression in the business,” enthused Richard.

“We’re currently reviewing our management structure. There is more emphasis on bringing people in with outside experience. Fresh ideas bring a new approach rather than bad habits.

“On drivers, we’re aiming to recruit people who have, for example, previously worked in retail. They already have customer service training engrained in them, which means we just need to teach them to drive. Historically, some drivers have disliked passengers.

“Our Allocations Officer Carl Crysell (see separate interview on p24-25) is a classic example of our new breed, but the problem is customers request him to drive them – when we need him in the office.

“The key is to have a continual supply of people like him. We aim to recruit two people a month, so it’s a constant process. It works well – our staff turnover has reduced. You get career drivers who go from operator to operator but they don’t stay too long. We’ve recruited a number of former military personnel thanks to the NX Corporate Covenant which guarantees interviews for them. Former armed services people are very reliable and smart – we just need more of them.”

Business mix

“Something that has contributed to our success is diversification. We’ve got our own coach holidays and excursions, National Express, local bus services, school tours and private hire. That spread gives us the best vehicle utilisation,” explained David.

“In turn, this has led to its own operational www.coachandbusweek.com

30/03/2015 14:10

issues. We operate 24/7, something that has served as the biggest contributor to us managing our operation better. It was dictated by our tour operation. We have a lot of comings and goings at odd hours.”

Richard was not wrong when he said: “Having a diverse business has been a strength. We have got a large amount of bread and butter work.

We can’t have all our eggs in one basket. Being a tour operator in our own right helps too.”

Asked whether the operation of local bus services is tough, Richard replied: “Yes – along with concessionary fares reimbursement, BSOG has reduced. Shorter term contracts are hard too. Five years used to mean just that but now it’s only as good as the notice period. It is difficult to invest under those conditions. We have tried to integrate school services with scheduled public services. Each operator has different standards and overheads, but quality is not always a prime consideration.

“The introduction of low-floor buses had a big impact – Mercedes-Benz Varios were great for rural services. However, selling buses is hard too. That said, local bus services form an integral part of our business. We utilise the marketing space – and it acts as a useful link in the community – but it’s undoubtedly becoming harder.”

On the holiday side, Richard said: “Things are stable at the moment. We’ve got a good loyal customer base. Our premium brand – Sapphire Star – is popular for breaks of five or more days and we also offer door-to-door pick-ups. It’s a key selling point for us.

“Moving with the times, we’ve launched online booking using Distinctive Systems. Some of our customers may be older, but it doesn’t mean they can’t use technology. Equally, we maintain five travel shops – in the centre of Ipswich, Felixstowe, Stowmarket, Colchester and Norwich. With holidays, customers like to talk with experienced staff and gain reassurance. That’s what people are paying for – they value our package. Depending on the transaction, customers can discuss concerns such as accommodation or meal options.

Our reservations staff are trained to a certain standard – and the same goes for the drivers, who can make or break a tour.”

The latest addition to the fleet – a Mercedes-Benz Tourismo – carries the firm’s new livery

New coach, new livery

A new development in the 50th anniversary year is the acquisition of a custom-built MercedesBenz Tourismo coach, sporting an all-new livery, which has been created by local designer Group Two. “In our 50th year, we’re proud that with the help of the team here, we’re introducing a new livery, which will be applied across the fleet in due course,” enthused David.

Asked why the Tourismo was chosen, Richard said: “There are a number of financial aspects for particular vehicles. We wanted to replace a 2007-plate Setra S416GT-HD 49-seater, as part-exchange. We canvassed the market – some people still seem a bit standoffish with Setra. Evobus offered us a very good deal – for something that was Euro 6 and a new custom build, with all the benefits that can bring rather than a stock vehicle.”

Richard was full of praise for the new coach. “We’re absolutely delighted with it,” he enthused.“The seating is of a good quality – and there is a plenty of leg room. It’s a very similar sort of product to Setra.”

Back to the subject of fleet acquisition, Richard added: “We’re realistic – don’t just buy on price.

We tend to turn vehicles over in the winter

In a reflection of the popularity of tours of the Battlefields, this Plaxton carries an appropriate livery www.coachandbusweek.com

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months when operations are less intense.”

Conclusion

Looking to the future, David said: “The quality of our driving staff will remain an essential part our success. Our best coach is only as good as our worst driver. I have no time for poor performance.

“To help us through our peak days, we’ve got 12 people in the office who hold PCV licences.

We now have to be more controlled with part-time drivers. Why? Whilst they sign a declaration, in order to conform with Drivers Hours and Working Time Directive legislation, we have to consider other activities in their life.”

Asked for his opinion of the Driver CPC, David replied: “I feel the Driver CPC has increased the profile of coach driving. We don’t just tick boxes here – we’ve wanted our customers and staff to benefit. When I think about the development of technology, drivers need training. It may not always suit us, but all the legislation we comply with has been introduced for a reason.”

In something that will doubtless strike a chord with many, David said: “In recent years we’ve developed a senior management team to ensure the ongoing success of the business. I believe a successful coach operator needs so much energy to drive it forward – it never stops.

“For many of us, it’s not a career – it’s a way of life. My wife drives and often we double crew together.

“No two trips are ever the same – sickness and an HGV overturning at the junction of the A12 are just two things which have jumped out of nowhere. Each time there are different people on board and different people in charge.”

Asked for his highlight during his time at Galloway, David replied: “I don’t have any one in particular. I’m very proud of this 50th anniversary. While there have been a lot of developments along the way, nothing in particular stands out.

“The people we meet in the industry drive me forward – Peter Bibby and Tony Soames are two that spring to mind. It’s very much a people industry. I’m fortunate to have almost earned my living out of my hobby. Things like the UK Coach Rally have given us a platform to meet our operator partners.” n

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FACE TO FACE › CARL CRYSELL

Cop to

coachman

In a scene familiar to anyone who’s ever worked in a traffic office, Carl matches vehicles and drivers to work in his role as Allocations Officer

Gareth Evans talks to Carl Crysell, Allocations Officer at Galloway Coach Travel about his change of career from policeman to truck salesman to coachman

C

arl Crysell is clearly in his element at Galloway. Amid the friendly ice-breaking chit-chat over coffee, it’s immediately apparent that the former policeman and truck salesman has a professional but very much down-to-earth nature. He has a dry sense of humour and knows how to engage with people too. These of course are important traits for his role in the traffic office – where it’s all too easy for some individuals to fall victim to stress. Carl however, relishes the challenge of matching work, vehicles and drivers – while also drawing on his experience of driving the full spectrum of the firm’s work, and his ability to deal with incidents in the police.

Origin

CBW How did you get into the industry?

Carl Crysell (CC) I joined the industry via Galloway. We train people here from licence acquisition. I gained my PCV here. That was in response to an advert in the local newspaper in Christmas 2012. I looked on the website and applied. I joined in the May. I was attracted by the idea of National Express coach driving.

I previously worked for MercedesBenz commercial vehicles selling trucks.

Unfortunately I was there during the recession – when nobody was buying trucks. It boiled down to the fact I could earn more driving than selling.

I passed my PCV driving test in our training vehicle. I went out route learning with other drivers. I’m not a native – some of the places we serve are very rural. I remember someone telling me ‘we stop outside Molly’s’ – it turned out that Molly is the name of a horse in the adjacent field. Another place on the edge of Thurston is called Donkey Corner – yet we rarely see a donkey there.

Some of the routes, if you get lost, you need airlifting out. I live in Essex – where all the roads are surfaced. I had to get used to the accents too.

In short, everything was new to me.

After a spell on service work, I progressed to National Express duties in the September. I had driven big vehicles before – I had my HGV licence – so the size of our vehicles didn’t bother me.

My whole life had been spent going up and down the A12, so driving NX route 481 didn’t phase me in the slightest. Many local bus services and school journeys are interworked, so there is plenty of variety.

I drove my first private hire in Christmas 2013. I took a group from Ipswich Hospital to Covent Garden.

I then started driving tours – initially doublemanned ones to the Battlefields just before Christmas. I averaged one Battlefield tour a month and in between I would drive local bus services, schools and swimming bath runs.

About this time last year, I had an appraisal.

I was asked if I wanted to go full-time on coaching as the company had received such good feedback about me. I’ve never been precious about what I drive. I drove Battlefields all over the spring and summer, which I enjoyed immensely. It was 90% school groups, with the remainder tour and private hire work.

Current role

CBW Tell us about your current role.

CC I was happy driving but saw the role of Allocations Officer advertised. We have three Traffic Managers – for coaches, local bus services and NX. To alleviate some of the pressure on them, my role was to take on the allocation of people and vehicles across the board.

I went into the office on December 1, 2014 and was responsible on my own from January 1. It’s still a very steep learning curve. I didn’t mind the stress. I’ve always liked people.

I was in the police for 10 years. I see lots of parallels between here and the police in terms of attitudes. It’s people. Those parallels may not always be obvious.

‘I was in the police for 10 years. I see lots of parallels between here and the police in terms of attitudes. It’s people’

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We’ve got 90 or so drivers. It’s about learning all their individual strengths and weaknesses and allocating the work accordingly.

I would never deliberately allocate a job for someone who is unsuitable. I enjoy the challenge.

My main drive came, as is so often the case, from my wife. If I were young, free and single, I would probably be doing lots of things – but one of them would be driving full-time. My wife has gone back to University – our children, all boys, are now at school. She’s a student midwife. Put it this way, the washing up doesn’t get done so often.

We’re training the children, who are aged five, eight, 10 and 13, to use the dishwasher.

Because I was a policeman, my career offered everything – a good pension, security and the change for progression.

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‘Some of the places we serve are very rural. I remember someone telling me ‘we stop outside Molly’s’ – it turned out that Molly is the name of a horse in the adjacent field’

me through all the stress. The world changed – there is now no such thing as a job for life.

This job, as well as progressing career-wise – which is what I walked away from in the police – allows me to support the family at home. My wife does six weeks at University, which is straightforward, and then six weeks on placement, which is shifts at all hours of the day.

My role is broadly Monday to Friday but the firm is very good to me. I’ve got a degree of flexibility.

CBW Why do you enjoy working at Galloway?

CC Initially it was driving. I got the bug for driving. I’m not fussed if I take a Van Hool across the water or a bus to Bury St Edmunds. I liked that in the police – fast cars and flashing lights.

The stresses are similar but different too in my www.coachandbusweek.com

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current role – ‘I can swap that for that’ and so on. It’s the variety I really enjoy.

CBW What’s your favourite coach or bus?

CC If I had to pick a favourite, it would be a twoaxle Van Hool Alicron. My least favourite vehicle is our Plaxton Cheetah. It always seems like a big vehicle on little wheels.

CBW Do you have any anecdotes?

CC I recall two teachers having a domestic on a tour I was driving. I was not privy to what had gone on in the hotel the previous night but she was a theatrical crier. By contrast, her hubby was all calm but I kept thinking she was going to punch him. There was name calling too. I felt for the other teacher, who didn’t know where to look.

CBW What aspirations do you have for the future?

CC I want to progress in the industry. I would like to go into management. I also fancy a role in the Office of the Traffic Commissioner – that end of the industry, i.e. the regulatory side.

CBW What advice would you give to anyone considering following in your footsteps?

CC Learn London. We all like driving. You can get star struck by vehicles, but I think to progress and succeed in this industry, you need to be able to get on with people. You need a thick skin too, and be able to listen and be tactful. I was told in my interview that you can teach somebody with customer service skills to drive but it’s a lot harder to teach customer service skills to someone who can drive. n

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PREVIEW › CV SHOW 2015

Something for everyone at the CV Show While trucks visually dominate the CV Show, there is much to interest coach and bus operators too. RICHARD SIMPSON

W

hile the Commercial Vehicle Show is obviously predominantly aimed at operators in the freight sector, there are always considerable numbers of vehicles, products and services on offer that will be of interest to bus and coach companies too.

Van manufacturers will be showing their latest vehicles: either as factory-built minibuses or as suitable platforms for conversion, and many of the solutions offered to freight operators in the �ield of legal compliance, �leet and workshop management, and road safety will also have relevance for those who operate passenger vehicles of all sizes.

The CV Show takes place at the NEC near Birmingham on April 14 – 16, and admission is free. For more details, visit www.cvshow.com or call 020 7630 2102.

Vehicles

Iveco will offer visitors an insight into the future of light commercial vehicle design on stand 4G10, when its striking Iveco Vision concept vehicle makes its debut in the UK. The Iveco Vision represents the natural evolution of Iveco’s Daily light commercial vehicle range featuring a sophisticated dual energy system which self-adapts to the most suitable traction mode – one is exclusively electric, ensuring zero local emissions and low noise levels, and the other is hybrid (thermoelectric) and suitable for longer journeys.

Unique features include ‘see-through’ front pillars to guarantee unrestricted driver visibility, plus a rear-view camera displayed on 26 | COACH & BUS WEEK | March 31, 2015 026_036_CBW1182_CV Show Preview.indd 26

Richard Simpson outlines products and services which will be of interest to PCV operators and manufacturers at the Commercial Vehicle Show 2015 a panoramic screen above the windscreen.

The new Vito van in its many guises will dominate the Mercedes-Benz stand 5D10.

Passenger variants include crewvan, Tourer Pro and Tourer Select.

Ford will have a factory-built 17-seater Transit minibus on show, and alongside it will be an Tourneo Custom converted by Westfalia and featuring a very up-market spec which had still to be �inalised as this issue went to press.

See it for yourself on stand 5G10/20.

Renault will show three passenger-speci�ic versions of the Tra�ic nine-seater in minibus, taxi and wheelchair-carrying guises on stand 5H60.

Vauxhall displays the new British-built Vivaro Combi in nine-seat minibus form on stand 4E10.

Treka Bus will exhibit two accessible vehicles built on the latest Mercedes-Benz Sprinter platform on stand 5H70. These are the T16 coachbuilt model and the front-entry Treka Van.

Cameras and safety systems

The nature of operations in London has been changed drastically in recent years by an increase in cyclist numbers and militancy, with other big cities to follow. Operators who regularly send buses and coaches into central London will therefore be interested in the camera systems available for �itment to vehicles.

These can be used as supplementary aids to

the driver’s mirrors, seeing into blind spots, or to record events leading up to a collision.

The compulsory �itment of ‘cycle-safe’ devices to trucks engaged in such major contracts as CrossRail has increased demand for these systems, with a consequent rise in customer choice and fall in unit cost.

For some suppliers, the camera and other equipment are just the start of a service which also covers driver training and the processing of data for accident investigations and insurance claims.

Intelligent Telematics (Stand 4J100), which is a well-known provider of vehicle camera and tracking systems, will launch a new 3G dualcamera system at the Commercial Vehicle Show.

It will be shown alongside the existing range of forward-facing and multi-camera solutions that are designed to help improve road safety, reduce insurance costs, and enhance driver behaviour.

Lytx Europe (Stand 4E119) offers a combined front/rear-facing camera, along with an analysis of risky driving behaviour. The cameras capture ‘exception based’ clips determined by harsh braking or acceleration showing events in the eight seconds preceding the incident and four seconds after. Besides the cameras, Lytx offers a managed service programme of driver monitoring which enables the prediction and prevention of collisions, with attention given www.coachandbusweek.com

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New Vauxhall Vivaro will be seen for the first time in minibus form

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PREVIEW › CV SHOW 2015 to behaviours such as safe following distances.

Collision reductions of up to 80% are claimed with Lytx installed, and fuel savings of up to 12% have also been recorded.

C-KO (Stand 4D118) will show major products for commercial vehicle safety and digital video recording. It can recommend the best safety solutions for blind spot awareness and show how digital recording systems can reduce insurance premiums by killing false claims using factual evidence. Also on show will be vehicle-speci�ic reversing solutions for vans.

3Sixty Fleet (Stand 5J130) will launch its new tailored Fleet Watch risk-management product.

The package assists with the ‘before, during and after’ process of any road traf�ic accident or incident. Integrated cameras, telematics, vehicle tracking technology and app technology are offered, complementing the roles of �leet, transport, compliance, health and safety and HR managers.

SmartWitness will show three devices on stand 4G80. The �irm’s newest innovation – the KP1 – is said to be the world’s most powerful 3G/4G instant transmission camera. Boasting built-in telematics and tracking, it provides email footage of accidents as soon as they occur.

The show will see the launch of an optional second camera and in-vehicle monitor which can be used as a driving aid and to cover blind spots.

SVC1080 is a new version of SmartWitness’ best-selling camera. It has an inbuilt viewing screen and was developed to meet demand for a consumer rather than �leet product.

SVC1080LCA is one of the best-selling devices in its class and is claimed to have captured more incidents than any other camera.

It is now telematics-compatible.

SmartWitness said that only 2% of accidents captured on dash cams end up being disputed by insurers: the average for all accidents is 40%.

Mekra is a leading manufacturer of

Vision of the future: Cockpit of the Iveco Vision concept vehicle mirror and camera systems for commercial vehicles and is represented on stand 4H120.

Familiarity with the market and customers has yielded customised products ideally suited for most applications with practical solutions for any vision-related issue.

VEHCAM will display what it describes as its highly innovative, commercial vehicle camera monitoring solution on stand 4F01.

This newly developed product offers up to six camera views, including a reversing camera, live tracker, vehicle diagnostics, speed and GPS with dedicated monitoring and real-time data management and analysis.

Operators running van-derived vehicles such as Vitos, Vianos, T5s, Crafters and Sprinters should call in at the Alpine stand (5C02) to view the custom-built infotainment systems that they can install in their vehicles to the delight of passengers and drivers alike. A full suite of electronic entertainment and navigation is supplemented by driver aids such as reversing cameras.

Wheels, tyres and pressure monitoring

Tyre failures are often dangerous and always expensive and massively inconvenient. Now

the remote monitoring of tyre pressures and temperatures becomes a reality thanks to cooperation between the VDO and tyre divisions of German automotive giant Continental (Stand 5G120). Conti’s Pressure Check sensors in its tyres can now not just show tyre pressure and temperature information on a cab display, but also relay it back to the operator’s depot via the Conti VDO TISweb system. This will be demonstrated live at the Continental Automotive stand at the CV Show. There is also a facility to download digital tachograph data automatically via WiFi when a vehicle returns to base, and the ProVue 360 vision cameras which Continental believes will eventually replace conventional mirrors will also be on display.

Continental Tyres will be pushing the Pressure Check system hard, pointing out that it’s already available as a line-�it option on new Van Hool and Solaris coaches. It’s estimated that over 90% of on-road tyre failures start with a gradual pressure loss, and the safety implications, costs and inconvenience of tyre failures can be particularly damaging for coach operators. Maintaining correct tyre pressures also provides bonuses in terms of tyre life and vehicle fuel consumption, plus tyres that have always been run at the correct pressure are

Factory-built Ford Transit minibus is a ‘feeder’ stalwart for many coach tour companies

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PREVIEW › CV SHOW 2015 ‘According to research by the Transport Research Laboratory, between 7,500 and 11,000 wheel-fixing defects take place in the UK every year and this statistic does not appear to be in decline’

See the Renault Trafic minibus on stand 5H60 more likely to be accepted for retreading when finally replaced.

A real-time tyre pressure and temperature monitoring system will be the focal point of RL Automotive’s display on stand 4B20. The new TyreWatch system monitors a fleet’s tyres for pressure and temperature over 24 hours, seven days a week. The package consists of sensors inserted inside each wheel rim, a display screen in the cab and a GPS transmitter that transmits real-time information via the mobile phone network.

The driver can see the tyre pressures and temperatures, and these will also be uploaded to the web so they can be monitored by any device that has an internet connection.

Email alerts for slow punctures and high temperatures, which can be caused by a braking problem as well as a fall in pressure, are sent automatically, so problems can be rectified before a blow-out occurs. TyreWatch is a complete and affordable monitoring package that can be easily installed and will eliminate many tyre-related roadside breakdowns.

On stand 4K50, the TyrePal TeleTPMS system will show its capability to help reduce fuel consumption, breakdowns, accidents, blowouts, fires and tyre wear. A smart TeleTPMS module on the vehicle provides continuous tyre and location information to a fleet control centre via GPRS. Air-Seal Products is using stand 4D21 to warn operators of the dangers and costs of under-inflated tyres in its role as a member 30 | COACH & BUS WEEK | March 31, 2015 026_036_CBW1182_CV Show Preview.indd 30

of TyreSafe, the world’s leading tyre safety campaign group.

Tyre manufacturers have proven the impact of under-inflation on fuel economy and tyre life, meaning that sophisticated fleet managers have sought new means of improving the average fuel economy of their fleets. A built-in sealant such as Air-Seal, which prevents punctures and under-inflation, is an ideal way of keeping costs in check.

The company has been selling its range of quality tyre sealants around the world for over 14 years in over 31 different countries, to many high-profile customers including the United Nations Forces, NATO and Royal Mail.

Michelin will major on X Multi 17.5 and 19.5 in tyres: with six new models in these midibus/ coach sizes on show on stand 5H40. Replacing 10-year-old designs, they all feature three-peak

‘TyreWatch is a complete and affordable monitoring package that can be easily installed and will eliminate many tyre-related roadside breakdowns’

mountain snowflake approval making them ideal for year-round fitment Wheel security expert Bob Hope will be on hand on the Disc-Lock stand 4D31 to discuss the common causes of wheel detachment from commercial vehicles, and how they can be avoided.

According to research by the Transport Research Laboratory, between 7,500 and 11,000 wheel-fixing defects take place in the UK every year and this statistic does not appear to be in decline. Furthermore, 19% of wheel-fixing problems reported by DVSA involve nuts fitted with movement indicators or similar devices.

Telematics, tachographs and tacho analysis

For coach operators, the days of paper tacho charts hanging on a nailboard at the back of the office are well and truly over. Digital tachographs are now the norm, and remote downloading and automated analysis a distinct reality.

Tachodisc is to show its range of tachograph analysis and digital solutions on stand 4A10, including market-leading ClockWatcher analysis software and innovative touchscreen digital signature capture technology. New for 2015 is TachoLive which provides real-time drivers´ hours information to traffic managers. This has been developed by Tachodisc and CMS Supatrak as part of a continuing partnership providing integrated systems for managing tachograph analysis, verified remote downloading, driver www.coachandbusweek.com

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PREVIEW › CV SHOW 2015 behaviour and vehicle location.

MiX Telematics will launch three new additions to its Fleet Manager platform on stand 4F02 – Vision, 3D and My MiX. Vision is a dualfacing front-mounted camera for monitoring driver behaviour and recording incidents; 3D is a remote digital tachograph data download service compatible with Stoneridge and Continental/VDO tachos; while My MiX enables drivers to access their own performance data and see how they are performing against fleet/ site averages. The portal is streamlined to prove information on their driver scores over selectable periods and by vehicle. It can be accessed via desktop PC, smartphone and tablet.

MiX Fleet Manager itself uses a powerful onboard computer to gather and relay information to an on-line reporting suite. Drivers receive instant feedback via a RIBAS in-cab display, which monitors excessive Revs, prolonged Idling, harsh Braking and Acceleration and overSpeeding.

Real-time driver information will be the main focus of the Tachosys stand (5G01) at this year’s show, as the company promotes its latest tachograph data download tools.

Since 2012, companies that have adopted Tachosys’ remote download solution digiDL have enjoyed completely unattended tachograph downloads and saved hundreds of man-hours as a result.

Now Tachosys has expanded the role of digiDL to include real-time driver information. The digiDL supports both Driver Decision Support (DDS) and Counter, similar technologies from the two key tachograph manufacturers, Stoneridge and Continental. The data allows companies to see their current driver status in relation to the Drivers’ Hours Law. This assists with planning, as loads can be assigned to drivers with sufficient hours to fulfil them.

Tachosys will use the CV Show as a platform to launch the next generation digivu and digifobpro download tools, both of which have already achieved success in the UK and Europe.

Tachosys will also show the capabilities of the advanced digiDL models (digiDL-E and EX). The company’s fully operational scale model MAN Truck will output GPS, FMS, Bluetooth, analogue and digital inputs in real time.

Tachpro will show its new daily check

TomTom telematics manages over 400,000 vehicles in Europe infographics along with tachograph consumables, software and download tools, vehicle compliance solutions, vehicle CCTV, vehicle security products, workshop equipment and more on stand 4D40.

Teletrac will demonstrate what is claimed to be one of the most advanced and interactive pieces of fleet automation software on the market on stand 4H48.

Its Fleet Director software comes equipped with easy-to-use navigation and safety capabilities, plus innovative features that include on-board navigation, lane guidance and two-way messaging. Tracking more than 200,000 vehicles in 75 countries, Teletrac already saves fleet owners time and money while reducing their carbon footprint.

Customers report up to 30% lower fuel usage, an average of 15% less driver overtime, 12% higher productivity and less unauthorised vehicle use.

Teletrac focuses on fleet types of all sizes, from price-sensitive customers looking for basic GPS vehicle tracking, to the needs of larger enterprise customers looking for full service solutions, third-party data integrations or native

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business intelligence.

It supports fleet needs in all major industries and currently processes over 25 billion data transactions daily through its cloud-based platform and real-time tracking capability.

TomTom Telematics claims to be the largest fleet management and vehicle tracking company in Europe, with over 400,000 vehicles under the Webfleet system. It will demonstrate its Optidrive driver performance behaviour improvement tool live on stand 4G41. TomTom also supplies vehicle-specific navigators that allow the user to programme in details of the vehicle’s weights, dimensions and other details, and it will plot a route accordingly. The Pro 8275 navigation system will be highlighted at the show. This offers the usual suite of navigation facilities for the professional driver but also has the ability to read bar codes and carry out other tasks that will enable it to be used for applications such as ticket-checking.

TomTom is expanding the scope of its driver aids through partnerships with application developers.

Vehicle hardware and equipment

Auto-­electrical systems specialist Intellitec will be on stand 5J84 bringing visitors up-to-date with the very latest developments in Lithium ION battery technology.

Intellitec will show vehicle builders and operators the many advantages to be gained from using the technology: weight, cost and environmental impact reductions.

With standard deep-cycle batteries giving a maximum life of 600 to 750 cycles at 50% discharge and Li-ION offering 5000 cycles, and a 70% weight reduction Intellitec maintains that the facts speak for themselves. Intellitec can now offer a range of Li-ION battery systems suitable for any type of vehicle application and budget.

In conjunction with partner suppliers Victron and Whisper Power, it can design, build and deliver a complete Li-ION system. Systems are available from 60Ah upwards in both www.coachandbusweek.com

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THE CLUTCH & FLYWHEEL ONE-STOP SHOP Call: 01274 877322 Email: sales@truckfixclutches.com www.truckfixclutches.com

34 | COACH & BUS WEEK | March 31, 2015

www.coachandbusweek.com

PREVIEW › CV SHOW 2015 Exhibitors from the minibus industry attract plenty of attention at the event

12 volt and 24 volt con�igurations. In a recent application for a Fire and Rescue support vehicle Intellitec designed and delivered a 12v 1000Ah Li-ION DC/AC power system in only a few days.

Flettner Ventilator will exhibit its range of wind-powered roof ventilators on stand 5J102. Used by major OEMs, converters and coachbuilders throughout the world for over 80 years, Flettner ventilators are favoured by many �leet managers because of their performance, reliability and lifetime warranty.

They extract moist, humid air and reduce condensation. They also remove fumes and excessive heat, making a better environment for driver and passengers. The ventilators are ecofriendly and fully wind-powered: with a 10mph breeze they will ventilate even when the vehicle is stationary.

Eberspächer UK will show its airconditioning and climate control products, including Airtronic and Hydronic, independent, diesel-fuelled air and water heaters, suitable for minibus, midi-bus and specialist vehicle applications on stand 5F80.

A.T. Industries, which is one of Europe’s leading suppliers of interior soft trim for coachbuilding, will exhibit on stand 4H80. Every type of surface material for vehicle interiors will be on display including carpets, vinyls, seating, roof and wall linings, felts, suedes and leatherette fabrics. Complete interiors for coaches and mini-buses can be supplied.

Fischer Panda is renowned for quiet, compact, diesel-electric generators. Fixed or variable speed from 4-200kW outputs are available fully silenced in various install con�igurations. These are widely used in www.coachandbusweek.com

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broadcast vehicles, commercial, blue light and military projects and can be seen on stand 5C70.

On stand 5H142, Koller Engineering will be introducing the newest and simplest way to buy wheelchair restraints; the 3 Steps To Safety. Step 1 is a complete wheelchair passenger restraint system for under £100; Step 2 a complete combined wheelchair passenger restraint system for 120kg wheelchairs for £130; and Step 3 is said to be the world’s strongest combined wheelchair passenger restraint for 200kg weights.

Also on the subject of steps, Stayco access steps are used worldwide in a variety of vehicle applications including passenger transport.

New models, plus many examples from the extensive range of UK-manufactured steps are on stand 5J39.

A catalogue of products for wheelchairaccessible vehicles is being launched at Unwin Safety Systems’ CV Show debut on stand 4F110. Included are BraunAbility wheelchair lifts, FEAL ramps, restraint systems, Innotrax �looring and seat �ixtures plus a new 24/7 breakdown repair service for BraunAbility lifts.

A new range of aluminium sliding ramps will be the centrepiece of WM Systems’ stand 5J70.

The WM Easy range is designed for minibus users who like to have good rear vision with a ramp �itted. In addition to a swivel feature, the WM Easy also slides away when not needed.

The new 12th generation model comes with the bene�its of the established WM ramp range, �itting most LCVs, with a non-slip surface, twoyear warranty and guaranteed durability.

VB-Airsuspension is a leading manufacturer of type-approved suspension systems for LCVs, with FullAir, SemiAir and CoilSpring kits

for every major model type. It supplies direct to vehicle manufacturers, as well as to the aftermarket through a network of accredited converters and dealers. Find out more on stand 5F70.

Glide-Rite provides quality and cost-effective suspension solutions ranging from hydraulic self-leveling through to full air systems. See them on stand 3C98.

Compliance

Finding a driver is drunk or unlicensed has to be one of an operator’s worst nightmares. With the paper counterpart of the UK driving licence due for shredding on June 8, compliance checking is going to be a real issue for operators.

Driver Hire is enhancing its licence checking system with two new services: Instant Check and eConsent. Currently, once a driver has given his or her consent for a check to go ahead, there is a 24-hour turnaround before the results are available from the DVLA. Driver Hire’s Instant Check service enables employers (with consent from the driver) to make an immediate check on drivers’ licence records directly on the DVLA database, speeding up the checking process.

The service can also be programmed to undertake regular, scheduled checks. This will enable employers to monitor their drivers more closely, highlighting instances where, for example, penalty points are being clocked up. eConsent works in tandem with Instant Check and removes the requirement by a driver to complete a paper mandate giving permission for an employer or driver agency to check a driver’s licence record. Find out more on stand 4G51.

Descartes’ SmartCompliance SaaS compliance March 31, 2015 | COACH & BUS WEEK | 35

30/03/2015 14:13

PREVIEW › CV SHOW 2015

The show offers plenty in the way of networking opportunities

management solutions, on show on stand 4J81 include Smartanalysis tachograph analysis, SmartLicence driving licence verification with the DVLA and electronic vehicle check apps to ensure road transport operators remain legal.

Subscribers to Smartanalysis or SmartLicence can take advantage of the new SmartAlerts feature. SmartAlerts provides automated email alerts highlighting tachograph, drivers’ hours and driving licence issues that need their immediate attention.

CV Show newcomer Licence Bureau is offering a live demonstration of its driver checking system on stand 4D128. Compliance Managed Services give users access to a wide range of licence checking and compliance tools, keeping tabs on a company’s fleet of drivers to highlight potential risks or noncompliance issues. Licence Bureau will also exhibit a new-for-2015 feature, which will see its portal integrate with telematics and accident management data feeds.

Alcolock UK will hold a business card raffle for a Breath Alcohol Tester on stand 4J02. It will also launch the Alcolock V3 WiFi, which will not allow a vehicle to be started until the driver has undertaken a breath test.

Workshop equipment and services

CANBus specialists CANM8 will launch a new range of CANNECT products on stand 4E130.

These are the latest developments in its range of CANBus Interfaces and feature some unique advantages over general systems, the most important being that they are fully updatable.

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to keep up with the latest vehicle applications, meaning customers have the ability to update software to the latest version quickly and easily.

Another important feature is CANM8’s remote support service. The CANNECT updater is a dual-function interface that provides a software update and can also be used by engineers to analyse remotely new vehicle CAN systems or issues with existing compatibility.

All that customers require to use the service is a laptop or notebook PC and a sufficient internet connection.

As well as the CANNECT range, CANM8 also provide many vehicle-specific Runlock systems, body builder solutions and interfaces for data telematics devices.

Ceramex (stand 5A19) is offering DPF service exchange programmes for fleet operators.

It claims its unique inspection and Xpurge cleaning methods can extended filter life and cleaning intervals while retaining optimum fuel consumption.

Cetor (stand 4D65) produces some of the world’s most powerful battery booster packs.

The company’s products are manufactured in Belgium with European-only parts, and have a two-year warranty. All boosters are supplied with high quality curved clamps, while all negative clamps are fitted with an LED light for easy identification. The illuminated voltmeter ensures an accurate voltage reading and also doubles as an alternator tester once the vehicle has been started.

Filtration specialist and manufacturer Donaldson will demonstrate its latest generation of engine fuel and lube cartridge filters on stand 3C81. Manufactured using

superior direct-bonding technology and metalfree construction, the filters can be crushed and/or incinerated. The filters also feature Synteq media technology, which uses cellulose and melt-blown synthetic layers to achieve high levels of filtration performance. When used in fuel filter applications, Synteq provides high efficiency emulsified water separation and can be used in both suction and pressure sides of fuel systems.

Donaldson will also exhibit its second generation DPF pulse cleaner, which is certified for use across Europe. DPF systems often require specialist mainte­nance, including annual cleaning to dislodge ash build-up and unburned soot.

The cleaner uses a high-volume, low-pressure pulse to dislodge unburned soot and ash from the DPF. It then captures the byproduct in a disposable receptacle and prevents contaminant from escaping during operation.

Rozone’s battery management division is launching its new trading name, Roactive, at this year’s show. Roactive will promote its industryleading Midtronics fleet and commercial vehicle battery management equipment and integrated workshop service programmes on stand 4D109 with the aim of extending battery life and driving down electrical system defects.

Premier Components buys discarded used parts such as brake calipers, air valves, tachographs and fuel injection equipment and pays significantly more than scrap value, recycling parts back into the remanufacturing industry. It has a team of buyers on the road all the time and will agree prices for old components on the spot. Find out more on stand 4C20. n www.coachandbusweek.com

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www.coachandbusweek.com

March 31, 2015 | COACH & BUS WEEK | 37

FACE TO FACE › KAREN BEASLEY

The

customer is key

I

met with Karen Beasley in the National Express House located above Birmingham coach station. A warm and friendly person, she welcomed me and gave me a tour of the building.

I was shown around the Contact Centre which was decked out for the upcoming Red Nose Day with themed bunting, posters and a huge counter counting down the days, hours and minutes until the event started.

David Wrottesley, Media Manager for National Express UK Coach and Eurolines helped organise the meeting and joined us in going through Karen’s varied career with the company.

Career

CBW How did you get into the industry?

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National Express Customer Experience Director for Coach, Karen Beasley, outlines her career and current role to Jade Smith Karen Beasley (KB) I did a national diploma in travel and tourism for two years and I was at the age where I didn’t really know exactly what I wanted to do next. I saw a job at Bowen Travel, a coach company, as a Reservations Clerk. I was

there for two years, and as it was only a small family-run business I wanted to think about my next steps. As it was transport-related I saw the opportunity for National Express. I applied and got the role as a Clerical Assistant 28 years ago.

That’s how it’s started really – I’ve been really fortunate to have so many opportunities to further my development and progression.

CBW Outline your career.

KB I was Clerical Assistant for a couple of years and I began to think that there wasn’t any progression opportunities for me here so I started to look around. I got a job pretty quickly with HSBC and actually it was a director at National Express at the time that asked me if I was sure about my career change. I told him that I felt there wasn’t much of a progression opportunity and he asked me to go to an interview that afternoon. I went for the interview for the role of Senior Customer Relations Advisor and from that point on I decided to stay.

I moved quite quickly from that role to Customer Relations Of�icer, with a complainthandling team. We used to have a number of www.coachandbusweek.com

30/03/2015 10:58

Karen Beasley has been with National Express for 28 years. JADE SMITH

CBW How have things changed since you �irst started in the industry?

regional of�ices that handled customer relations but over a period of time they were consolidated into one.

I then became Customer Relations Manager and was lucky enough to have had other opportunities made available to me – one day the Managing Director at the time called me into his of�ice and said we had an opportunity to run the retail shops at each of our stations.

That role was General Manager for Travel Shops, and soon evolved into General Manager of Sales and Key Accounts widening the scope further.

Head of Customer Service was next, then Head of Sales which was all of the channels – sales, business development, Contact Centre, then Head of Contact Centre. I also headed the customer relations teams for bus, coach and trains, for a period of time.

Finally, since last May, I’ve been appointed to the role of Customer Experience Director. That’s the Contact Centre, customer relations, and includes the wider piece of how we in�luence customer experience across the organisation.

It’s a big responsibility, but it’s been great.

The business has given me so many amazing opportunities – had I left after a couple of years I’m sure I would have lived to regret it. www.coachandbusweek.com

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KB Massively – in all ways. Technology is the biggest change of all. For example, we talk about the Contact Centre today being 200 people. In those days there were around six people lea�ing through guide pages, so a very different way of working. Most sales were taken face-to-face, obviously not over a website. If you wanted to get a message to somebody it was a handwritten note as there was no such thing as mobile phones. Mostly it’s technology-related changes that have altered the way we work.

National Express itself is more innovative than it used to be. Its focus on the customer has completely changed – the customer is held business-centric now which hasn’t always been to the extent we do currently. The way we measure things is very different and we understand more about what our customers want from us as a business. The culture changes with time as well – how we engage with our employees and how we use them to help drive the business forward has changed considerably.

We’re trying to make everybody completely multi-skilled in the Contact Centre so we set out on a journey which we call ‘World Class Pathway’. We want to be world-class, but in order to get there we need to take our people with us. Everybody knows where they stand against a performance matrix and we are training them further to handle all call types.

We also have ‘Role Models’ where we celebrate success of individuals who perform well, which is something we do quarterly and at the end of the year. Again, it’s about celebrating our people. We measure against productivity and also quality. If they achieve all of their objectives they become a ‘Role Model’. It’s not about giving them big tokens – it’s just about celebration and recognition.

Our ‘Happy Mondays’ event is fun too. I went to see LV and they had ‘Love Mondays’ where they did something special on a Monday. So

KB It is very varied. It can range from general people management and leadership responsibilities to more strategic sessions. We have a customer experience working group that get together – a cross-functional team that talk about how we can drive improvements for our customers across the business. We’ve got a customer focus panel so I meet with them on a regular basis to understand from a customer perspective what they want from us, and how we are performing for them.

I also do something called ‘Cakes with Karen’ which is with our frontline Contact Centre team, who have a chance to talk to me directly about how things are for them because even though I’ve been in their shoes, things have moved on. I think it’s really important we have an open and honest dialogue and that people feel they can come and tell me what is going well as well as what needs to be focussed on. I love having such variety, it is very enjoyable.

CBW Describe an average week for you.

KB As I said, it varies a lot from one day to the next. There’s always that leadership aspect that overarches everything and there are more strategic sessions, and networking events. From analysing stats for the week, understanding what we did well and what we could have done better, getting into the detail of what customers are saying.

We have something called ‘Exec on the Move’ which is travelling out on our vehicles, speaking to our frontline teams, drivers, coach station members of staff just understanding from them directly what works well.

We talk to customers whether it’s through customer focus panels, but also sometimes when things go wrong, there’s nothing more satisfying than picking up a call with a customer and being able to resolve things. I know not everyone enjoys handling complaints, but I actually get a real buzz from putting a bad situation right.

‘I think it’s really important we have an open and honest dialogue and that people feel they can come and tell me what is going well as well as what needs to be focussed on’

I brought that back and made it work for us.

The rationale for it was to reduce absence on a Monday and make Monday a different and fun day. On ‘Happy Mondays’ people dress down, we celebrate commendations – we have an email that goes out every week with 20-25 comments from customers praising our people. It’s all about sharing stories and celebrating successes.

We have ‘Expressions’ as well which is about giving everybody a voice – we have a number of teams and each have a representative who comes forward to a forum every month to give feedback. Over time we encourage them to not just come with problems but also with potential solutions.

Current role

CBW Tell us about your current role.

CBW What do you most enjoy about your job?

KB The people. We’ve always had a lovely culture at National Express, certainly in the past 28 years at least. I think it’s because there’s no particular hierarchy – it’s quite an open structure. We’ve got some great people who actually want to be here and add so much to what we do. It’s how we nurture and develop that further to get the best out of them so they really do make a difference. We’ve invested heavily into a coaching development programme which every manager has gone through. It’s all about empowering people, helping them to �ind their own solutions and make decisions.

In the Contact Centre they all work so hard

March 31, 2015 | COACH & BUS WEEK | 39 30/03/2015 17:40

THE BIG PICTURE Lothian Buses expanded into East Lothian in June 2012 with the introduction of route 113 from Pencaitland to Edinburgh. It replaced First East Scotland’s 44B service following that operator’s withdrawal from the area. Route 113 is operated by subsidiary Lothian Country Buses and an additional route, numbered 104 between Haddington and Edinburgh was introduced in September 2014. Plaxton President-bodied Dennis Tridents were later joined by Wrightbus Eclipse Volvo B7RLEs, but most recently two former Airlink Gemini-bodied Volvo B9TLs have been added to the Lothian Country fleet to provide peak time capacity. Keith McGillivray photographed one of them on its first day back in service.

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30/03/2015 11:01

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30/03/2015 11:01

FACE TO FACE › KAREN BEASLEY

This year’s Red Nose Day event was a huge success. JADE SMITH

The ‘We’re sorry’ helps to resolve various situations. GARETH EVANS and it’s a difficult job – it’s call after call, but on the other side of that we try and keep the fun side active. For example we’ve celebrated Red Nose Day and on March 13 we took calls from people making donations. We’ve done that a few times because it’s a nice community event. People make cakes, dress up and take calls from people who want to donate – it’s a wonderful experience. This year 63 volunteers

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took a total of £39,636 in over 1,005 transactions.

We do all sorts of charity events because it means so much to our employees that they’re helping out in that way.

National Express as a business does a lot as well as the Contact Centre by itself. For Birmingham Children’s Hospital at Christmas people bring in donations and we support McMillan’s Cancer Research – some of the ladies make beautiful cakes.

It makes me really proud that we’ve got so many skills within the centre. These are people where their main job is to answer calls, but they have so much more they can do – some people have put together videos for us to use in presentations and awards ceremonies, someone has recently been recognised in our Value Awards for developing a National Express Monopoly board – they all make a huge contribution.

We tend to celebrate birthdays for the teams as well as long service awards – we’ve had a lady work for 20 years in the Contact Centre which is always really nice. It’s been 28 years for me, but I’ve done lots of different things.

These people are so committed to what they do. We do have a lot of long-serving people and they’ve seen a lot of the changes here as well so they have to become adaptable and flexible.

CBW What are the main challenges of your job?

KB Customer expectations are increasing all of the time with technology, with social media making it quick and easy for customers to highlight issues. It’s not acceptable to have a five day turnaround now – we tend to have hours in which to respond. When I first started at National Express a complaint was usually handwritten, which sometimes could take a bit of deciphering.

By the time we’d received the complaint a week had passed. Once we’d replied, it was another week for them to receive it, so it would often take 28 days before that issue had been closed down. Now our average is three days and for the most part it’s immediate with our live chats and calls. We have a big focus on first contact resolution – we try to not put customers through to lots of different people, instead we have made everybody multi-skilled and they are empowered to compensate as appropriate. www.coachandbusweek.com

30/03/2015 10:58

National Express has changed its focus on the customer in recent years. ANDY IZATT Some of our challenges aren’t technological – road disruption for example. We see it getting worse and there’s an impact there on our customers, so our relationship with the Highways Agency is important with them giving us information so we can plan ahead. This partnership is developing all the time. We’re sharing data and best practices to improve.

Contact Centre

CBW You head the 24hr Contact Centre which has taken one million calls in 12 months. Tell us about that.

KB We are really busy with a huge volume of calls – we get sales calls, enquiries, lost property and some quite funny calls at times. We just aim to answer each one on its own merit as each is important to us. It just underlines the sheer volume of calls and the speed in which the Contact Centre works. At the same time we celebrated 30,000 live chats and 70,000 emails.

The team members aren’t all fully multi-skilled yet but they’re all going through the programme – they love the variety. That’s where we’re aiming to be, where they might take a call one second, then go on live chat or write an email. Years ago it might have just been sitting with the guide pages and handling timetable enquiries. www.coachandbusweek.com

038_043_CBW1182_Karen Beasley.indd 43

CBW The Centre has had a live chat system added to communicate with customers. Tell us about that.

KB We were at a different office until January 2014. When we moved over we brought in a lot of new technologies, so we’ve now got a cloud-based telephony solution which improves our optimisation and allows us to do home-working.

We introduced unsocial home-working straight away. As we’re a 24/7 operation we have to have our staff working right through the night, so those night teams don’t come into the office – instead they work from home.

We’re developing that now for the daytime workers as well – we’re looking to allow them to choose whether they want to come into the office that day.

Sometimes we need them in the office for meetings, but if it’s easier for them to work at home on some days then sometimes that works in our favour.

If there’s snow we tend to have a lot of calls, so we want to be able to tell people to work from home which is flexible working from both their and our perspective.

Live chat was brought in at the same time which we’re developing as we go. We want to

see how that changes customer behaviour – right now are they making a call through choice or just because they think it’s the quickest channel? From both a staff and customer perspective it’s gone really well so far. We measure everything in the Contact Centre and currently have a 94% customer satisfaction rating following a call; live chat also has high rates of satisfaction after each enquiry – and we can see the whole transcript of what the customer and advisor have said so we can see if there’s anything we need to do better.

With live chat a response is instant and that’s a much better way of dealing with issues.

CBW The Network Control Centre is celebrating its 25th this year. Tell us about that.

KB That’s the centre that contacts the drivers who are out on the road. It is the absolute hub of the network and it’s quite a small team considering they look after the whole of the network 24/7 and have to make some quite testing decisions.

They also now have a communications team who are constantly monitoring Twitter and social media and updating accordingly – so if there’s any disruption of any kind we can

March 31, 2015 | COACH & BUS WEEK | 43 30/03/2015 18:00

FACE TO FACE › KAREN BEASLEY

The company aims to be world-class in customer service.

ANDY IZATT

keep our customers up-to-date and respond accordingly.

KB For the company it’s all about being worldclass in customer service. We do a good job already but we can be even better. In terms of the Institute of Customer Service UKCSI index, we are number one in grand transportation.

I’m so appreciative of where I’ve got to today, so for me I aspire to do a good job and make a difference. As long as I continue to do that I’m very happy.

CBW What is the impact of Twitter and other social media sites?

KB Velocity of communications has been very reactive. Twitter is another channel for people to communicate with us, but at the same time they are communicating with the public so we need to demonstrate that we are responding quickly and efficiently. We have a dedicated team and we can deal with any issues that pop up quickly. It just means that people can see us dealing with the job publicly.

People searching for ‘National Express’ can see that we’ve helped our customers. It turns out to be a means to show we’re a quick and efficient service. When we compare that to 28 years ago with a handwritten letter that took a week to arrive, times are clearly very different now.

It’s going well – it is a challenge in that we’ve got to be constantly reviewing and looking at how we can do things better. I think we’re doing really well but we’ve always thinking ‘What else can we do to improve further?’

Anecdotes

CBW Any interesting anecdotes?

KB There’s one that sticks in my mind – I remember getting this handwritten letter that was probably from an elderly man, judging by the handwriting. He said that he’d got to a stop and the driver had said what he thought was “cup of tea?” so he got off to get his tea.

Unfortunately when he came back he realised the coach driver had said “Coventry” and as a result he was stranded. Thankfully, that just wouldn’t happen today!

44 | COACH & BUS WEEK | March 31, 2015

038_043_CBW1182_Karen Beasley.indd 44

CBW Any final thoughts?

The Contact Centre organises a variety of events for staff to celebrate. JADE SMITH

Future

CBW Do you have any advice you would give to anyone wishing to follow your footsteps?

KB Hard work I think is the main element – things don’t just happen. Work really hard and be true to yourself. Be committed to the cause – if you’ve got a clear ambition stay focussed.

Do it all with a smile, be nice to people and stay positive.

The most important aspect is remembering where you’ve come from as you progress.

CBW What aspirations do you have for the future?

KB This ‘We’re sorry’ card is quite an innovative thing that we introduced and is quite novel to us. This is on the back of trying to provide a tool for our frontline teams that would help them to resolve a potentially difficult customer situation. For example, if a service is delayed for over an hour, all of our frontline teams like drivers and station staff have a toolbox of things they can do and this is one of them – we call it ‘Francis’. We used to have ‘Franc’ which was ‘First Resolution Avoiding New Complaints’ and we wanted to take it to the next level. The other one was more manual so Francis is First Resolution of Avoiding New Complaints and Improving Service. Previously we would contact them and send them a journey code, with this one the driver can hand these out on board. The drivers can call our control centre and say they’d like to instigate ‘Francis’ because we’ve had a situation. The driver then hands these out with the incident number so the customer can then text us with their ticket number and the incident number, at which point we would then send a code back which is usually a discount journey code. It’s just a nice way for us to say that we’re sorry. We’re now looking at how we can take it to the next level by simplifying the process further for our customers. n www.coachandbusweek.com

30/03/2015 10:58

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The travel club for people in the transport industry.

www.coachandbusweek.com

March 31, 2015 | COACH & BUS WEEK | 45

DELIVERIES

Have you taken delivery of a new vehicle and want to tell the world about it? Email all the details and pictures to james.day@ coachandbusweek.com

in association with

DAVID BELL

KB COACHES

DELAINE BUSES Family-owned Delaine Buses of Bourne, Lincolnshire has taken delivery of a 15-plate Wrightbus Gemini 2-bodied Volvo B9TL. The vehicle has replaced a Volvo Olympian and is the seventh vehicle of its kind in the operator’s fleet.

Delaine bought the body direct from Wrightbus and the chassis direct from Volvo. The chassis, which incorporates a Volvo 9-litre Euro 5 engine, was built last year and has been in storage. The vehicle also has ZF Ecolife transmission and can seat up to 75 passengers.

Anthony Delaine, Managing Director, told CBW: “We also had the first B9TL registered in the UK, a 56-plate East Lancs Olympus. It had been displayed at the Euro Bus Expo in 2006.

“The new bus also has its place in the history of the B9TL. It is the last B9TL chassis to be made for the UK market, along with the last Gemini 2 body to be built

by Wrightbus.

“However, it will not be the last Gemini 2 to enter service, as there are still stock vehicles which have yet to be sold.

AUSTIN TRAVEL

a Bosch Professional Line multimedia system, incorporating radio, DVD player, PA system and monitors. Bosch navigation equipment is also specified.

Barry Austin of Austin Travel told CBW: “The coaches have replaced older Futuras and a Van Hool coach.

“We’re using them for all kinds of work, although the 12.2m is primarily being used on the AT Coach Holidays side of the business, while the 12.9m will be used more with Scotline Tours for day tours, which is a thriving part of our business.

Austin Travel, trading as Capital Scotline, has received two VDL Futura coaches from Moseley PCV Ltd – one 12.2m and one 12.9m.

The vehicles are DAFpowered with 440bhp Euro 6 engines and ZF AS-Tronic transmission. The 12.9m example has 57 VDL Class 100 seats with Luxe upholstery, leather headrests and piping, while the 12.2m coach is a 53-seater, using Class 500 seats with Vogel ‘Luxe’ upholstery.

Both coaches feature

46 | COACH & BUS WEEK | March 31, 2015 046_CBW1182_Deliveries.indd 46

“It is currently being used on the 101/102 service from Bourne to Peterborough.”

Anthony added: “Our fleet is 100% Volvo.”

FACT FILE

Gloucestershire-based operator KB Coaches has taken recent delivery of its first 70-seater MAN MOBIpeople Explorer.

The 12.5m vehicle from B.A.S.E Coach Sales joins a mixed fleet of 12 vehicles on a variety of work including local private hire and schools.

“It’s popular with passengers as the wide entrance and dual doors enable rapid and safe loading,” said owner Andy Francis.

“It’s performed very well since arrival and the drivers have been impressed with how quiet and solid it feels.

You can tell it’s been built with the operator in mind as everything is easy to access and when you get close up it’s robustly built,

which is great.”

The dual-door Explorer, supplied by Leyland-based B.A.S.E, is built to suit markets for which high seating capacity is important.

It can be supplied with a choice of MAN engines at Euro 6 and in 57 to 70 seat formats and offers operators options for DDA-compliant, wheelchairaccessible platform.

FACT FILE

BODY/CHASSIS: MOBIpeople

Explorer MAN RR8 ENGINE: Euro 6 293bhp 7ltr TRANSMISSION: ZR Ecolife

Automatic SEATS: 70 SUPPLIED BY: BASE Coach Sales 01772 425355. www.basecoachsales.com

BODY/CHASSIS: Wrightbus Gemini 2 Volvo B9TL ENGINE: Volvo 9ltr Euro 5 TRANSMISSION: ZF Ecolife SEATS: 75 SUPPLIED BY: BODY: Wrightbus 028 2564 1212 www.wrightsgroup.com CHASSIS: Volvo 02476 210250 www.volvobuses.com/bus/uk/ en-gb

6 coaches. On the way to our depot, the 12.2m Futura was achieving 12.5mpg, which will only get better.

“Moseley PCV has also been fantastic to deal with.”

FACT FILE

BODY/CHASSIS: VDL Futura

FHD2 ENGINE: DAF MX

11,320kw/440bhp Euro 6 engine TRANSMISSION: ZF AS-Tronic

“The quality of the finish on the coaches is absolutely top drawer with stunning build quality.

“There’s a perception in

the industry that Euro 6 is not the way to go, but after acquiring these coaches I don’t see any reason why we wouldn’t buy more Euro

12AS2301B SEATS: 53/57 SUPPLIED BY: Moseley PCV

01977 609000 www.moseleycoachsales.co.uk

www.coachandbusweek.com

30/03/2015 12:30

p47_CBW_1182.qxp 30/03/2015 13:15 Page 1

M O C .

T E K R A M S COACHANDBULES FOR SALE

VEHIC

Contact Gemma Ireland

Tel: 01733 293247 Fax: 0845 280 2927 Email: gemma.ireland@coachandbusweek.com

GREAT VALUE FOR OPERATORS *NEW* EXCLUSIVE DISCOUNTS, FROM LLOYD MORGAN GROUP

UNLIMITED ONLINE vehicle adverts on coachandbus market.com

Up to 4 PRINT ADVERTS for vehicles for sale in Coach&BusWeek magazine

HALF PRICE RECRUITMENT ADVERTISING IN Coach & BusWeek magazine

3 ANNUAL DIGITAL SUBSCRIPTIONS to coachandbus week.com

THE NO.1 WEBSITE FOR BUYING AND SELLING YOUR VEHICLES (Marketplace) - Copy Deadline - 12 noon Friday week prior to publication. (Main) – Booking and Copy Deadline 12noon Monday week of publication 2006 ADL East Lancs Esteem

2001 Alexander

2005 Bova Futura FHD 14.430XE Tri-Axle

63 reclining seats, leather headrest inserts, individual footrests, courier seat, curtains, air con, CD audio, video & monitor, double glazing, manual, intarder, Webasto.

2004 Bova Futura FHD 14.430XE Tri-Axle

63 reclining seats, leather headrests, individual footrests, courier seat, curtains, air conditioning, CD audio, wired for DVD, double glazing, manual, intarder, Webasto.

25 seats, automatic, air con, manual front and back destination, electric middle ramp, CCTV cameras, assault screen, LEZ compliant.

37 seated, new MOT, DDA.

£POA

£POA

£POA

£5,500 + VAT

Ventura Sales 01342 835206

Peakes Coaches – 07773 793239

Tel: 01823 653000 Moseley in the South

Tel: 01823 653000 Moseley in the South

2002 Bova Futura

2008 Bova Magiq AStronic

1996 Caetano Optimo

2003 DAF DB250 Alexander ALX400

DAF engine, air conditioned, twin monitors, DVD, toilet, boiler, fridge, Eminox-LEZ, 49 seats, green cloth trim, manual gearbox, ready to go, MOT March 2015.

£40,000 + VAT

• 18 seats • MOT January 2015 12.2 metre, 49 seats + courier + driver, air conditioning, centre sunken toilet, radio P/A, CD player, DVD player, 2 monitors, boiler, fridge, new MOT.

• Good runner

£3,500 + VAT

65 seats + 26 standees, DAF euro 1V / Voith, conversion to single door available.

£13,500 + VAT – CHOICE

£POA

L.J. Edwards Coach Hire 07974 369570 / 01323 440622

Moseley Distributors Ltd Tel: 01236 750501

L.J. Edwards Coach Hire 07974 369570 / 01323 440622

Southdown PSV 01342 711840 bussales@southdownpsv.co.uk

1998 DAF SB3000

1998 DAF SB3000 VanHool

2006 DAF SB4000 VanHool Alizee T9

2003 DAF SB4000 VanHool Alizee T9

13 berths sleeper coach, static AC/heating, 240v, normal band bus stuff, towbar, MOT Feb 2015, good condition for age.

67 seats, 3 point height adjustable seat belts, CCTV, automatic.

ZF auto, 42/49 seats + courier, rear mounted toilet and servery with fridge, luggage nets, seatback tables, carpets and air conditioning. Choice of 2, low mileage, MOT to February 2016.

£9,500 + VAT

£19,000

ZF auto, 51 seats + courier, centre sunken toilet, coffee machine, fridge, centre carpet and air conditioning, low mileage, available with 12 months MOT.

01487 843333 / 07834 97751 david@sunfunholidays.co.uk

Smith & Sons – 01828 626262 info@smithandsonscoaches.co.uk

£105,000

£65,000

Dalesman Coaches - 01943 870228

Dalesman Coaches - 01943 870228

2003 DAF DB250 Plaxton President

Dennis ‘R’ Series Plaxton Panther

1996 Dennis Lance

2004 Dennis Enviro 300 Service Bus

44 seats, automatic gearbox, LED front, side & rear destinationm front manual ramp, DDA compliant, MOT until May 2015.

65 seats + 26 standees, DAF euro 1V / Voith, conversion to single door available.

53 reclining seats, 3 point seat belts, courier seat, plug entrance door, air con, radio/PA/CD audio, DVD and monitor, AS-Tronic intarder, LEZ compliant.

£13,500 + VAT – CHOICE

£POA

47 belted seats, excellent condition, long or new MOT, excellent reliability, choice of three vehicles, 2nd owner from new, ex Brighton and Hove.

Southdown PSV 01342 711840 bussales@southdownpsv.co.uk

Tel: 01823 653000 Moseley in the South

£POA

£24,995

Peakes Coaches – 07773 793239

Ventura Sales 01342 835206

p48_CBW_1182.qxp 30/03/2015 13:17 Page 1

VEHICLES

Call Gemma Ireland Tel: 01733 293247 E: gemma.ireland@coachandbusweek.com

1999/2001 Dennis Tridents

58 plate Enviro 200

FORD TRANSIT 115 17 SEAT BUS OCT 2011 61 REG PSV, COIF AND TACHO ONLY 39K MILES READY TO WORK £13,950 + VAT

80/85 seats, Voith gearboxes, ISC Euro 3 engines, LEZ compliant, can be DDA with 78 seats, choice of 3.

29 seater, manual ramp, Hanover destination equipment all round, new MOT, in white, ready to go.

From £14,000 + VAT

£52,500

Steve Hayes – 0161 946 9255 steve.hayes@manct.org

Centaur Coaches 01322 625370 / 07957 162388

2004 Ford Transit

Ford Transit 17 seat minibus

16 seats, side loading door, 3 point seat belts, rear emergency exit, radio/cassette, tachograph MOT September 2015.

£4,950 + VAT

Whitegate Travel Tel 01606 786833 / 07841 110426

2002 Iveco Beaulas

Immaculate condition throughout, in-dash air conditioning, recent new clutch and flywheel.

£11,500

keith.cabincoaches@gmail.com

www.staffordbuscentre.com Tel: 01785 811139 07803 222552 staffordbus@btconnect.com

2006 Ford Transit

Ford Transit 100 T430

16 seats, side loading door, 3 point seat belts, rear emergency exit, radio/cassette, tachograph.

£5,495 + VAT

White, 17 seats, standard cab, LWB, air conditioning, electric windows, CD player, central locking, finance available, 3 month/3,000 miles warranty, new service and MOT.

Whitegate Travel Tel 01606 786833 / 07841 110426

WVC – 01784 256255

2009 Iveco Library Bus

2008 Iveco Eurorider Beulas Cygnus

Euro 5, superb example, as new, all keys and manuals, only 29,000 miles warranted, direct council, viewing on site in Manchester.

53 seats + courier, 3 point seat belts OR 49 reclining seats with ONE wheelchair position, wheelchair lift, fridge, continental door, cruise control, digital tacho, integral retarder, automatic.

£9,995 + VAT

2006 Iveco Daily

Automatic gearbox, air conditioned, twin monitors, DVD, toilet, boiler, fridge, 49 seats, Euro 3, MOT March 15.

£25,000 + VAT

£25,000 o.n.o.

8 seats with 3-point seat belts but certified for 16 seats, external wheelchair lift, power door, MOT Nov 2015.

£POA

£7,950 + VAT

L.J. Edwards Coach Hire 07974 369570 / 01323 440622

Tel: 0161 223 3882 juliej@stoodley.co.uk

Tel: 01823 653000 Moseley in the South

Andy.Bates@chalkwell.co.uk Tel: 01795 423982

2007 Iveco 45C14

2009 Iveco Plaxton Panther

New Iveco Sitcar Voyager

King Long XMQ 6800

Excel conversion, 16 high back seats, 3 point belts, forced air, reading lights, power door, reverse camera, drop step, drivers locker, large boot, coach back end, Siemens digital tacho, test Jan 2016, private plate.

ZF auto, 61 seats, Euro 5, A/C, 3 point seat belts, crew seat, reverse camera, huge locker space, Webasto, good condition, MOT April 2015.

25 seat luxury midi coach on 7 tonne Iveco chassis, 25 Lazzerini reclining seats + courier + driver, air con, manual gearbox + retarder, double glazed, power door, radio/PA and CD player, luggage space of 4m3.

£14,950 + VAT

£POA

£POA

31 full leather recliner seats, crew seat, 3 point belts, air-con, power plug door, double glazed, rear continental door, curtains.

Whitegate Travel Tel 01606 786833 / 07841 110426

01487 843333 / 07834 97751 david@sunfunholidays.co.uk

Moseley Distributors Ltd Tel: 01236 750501

Mayfair Coaches – 0207 6031111

2008/08 LDV Maxus 3.5T 95 LWB (Euromotive) Welfare

2009 Levante

2009 MAN 18.400 Beulas Cygnus

W reg MAN Noge

6 seater, internal AMF-Bruns chair lift, full tracking, Eberspacher, AVS, A/C, 103K.

National Express specification, disabled access lift, Alcolock, automatic, reclining seats with leather trim, air con, washroom, powered lockers, radio & PA, air-suspension driver’s seat.

53 seat + crew seat, air con, sat nav, Astronic gearbox, new MOT, choice of 3.

£89,950

£16,950 o.n.o.

£89,000 – 2 AVAILABLE

Tel: 01202 741439 info@seaviewcoaches.com

Call James 07903 089408 or John 07768 493335

£6,495 + VAT

B&L Coaches 0208 363 8572 or 07971 785390

Lewis Coaches Ltd 02476 449944

09 Plate Evolution MCV

1998 Mercedes 814D

27 coach seats with belts, power door, auto, MOT 11th September 2015, great runner, ideal for school contracts.

Euro 4 MAN engine, Airpark specs, digital destination, CCTV, MOT August 2015.

£34,950

Bakers Coaches – 01782 522101

£3,500 + VAT

Whitegate Travel Tel 01606 786833 / 07841 110426

£55,000

37 seats, c/w rear toilet, recent full re-spray, 199,020kms, MOT June 2015.

2005 Mercedes Sitcar Beluga Mk2 Full Gaudi leather, 25 seats + 1, massive luggage space, new test, lots of extras, air-con, Webasto, video, fridge, LEZ compliant. £39,950 + VAT

Trans-Executives Ltd • Telephone: 0208 381 0020

p49_CBW_1182.qxp 30/03/2015 13:18 Page 1

www.coachandbusweek.com 2008 Mercedes 813

VEHICLES

2009 Mercedes Sprinter 515 CDI XLWB

Front entry via lowered step, 16 reclining passenger seats, large boot, full body skirt kit, air-con, panoramic windows, curtains, offside emergency door.

Euro 4, 24 seats with 2 tables, air-con, power door, tow bar, Eberspacher heater and air suspension, year’s MOT.

£24,995 + VAT

New EVM Sprinter Classic

22 comfort class seats, auto gearbox, power entry door, double rear doors, in-dash and saloon AC, saloon heater, 3 stage entry step, luggage racks.

£POA

2003 Mercedes Sprinter 313 CDI LWB

Features include luggage racks, wood effect dashboard, built in mobile phone system (needs a sim card), fully working diesel fed rear heating and analogue tachograph.

£10,995 + VAT

Hailstone Travel - 0845 388 3848

UK Minicoaches – 01902 631507 sales@ukminicoaches.co.uk

EVM Direct – 0845 5205160

UK Minicoaches – 01902 631507 sales@ukminicoaches.co.uk

New EVM Sprinter X-Clusive

Mercedes Vario 813 Beaver 3

WANTED

2005 (55 reg) Mercedes Vario 814 LWB

• Late model coaches, up to 7 years old.

• Good quality, sensible mileage vehicles.

• From 29 seats up to 70 seats.

• Finance cleared and balance paid direct.

19 reclining seats, quality conversion, air-con, large boot, LEZ compliant Euro 4, 281,000km, FSH, owned from new, MOT Nov 2015.

£26,000 + VAT

Automatic, Plug type power door, coach back, large drop boot, in-dash and saloon a/c, 16 executive class seats in leather, 2 saloon tables, panoramic windows, double glazing, monitor and DVD. Available soon.

Automatic, white, SDB with Beaver 3 styling to front, 28 passenger seats all with lap diagonal belts, only 46,000 miles, Siemens tacho, Telma foot and column retarder, MOT May 2015, power front door, under floor rear access lift.

POA

£40,000 NO VAT

Call 01236 750501

EVM Direct – 0845 5205160

Colin Alexander – 07894 483737

jim.tweedie@moseleydistributors.co.uk

Rainham Coach Co Ltd, Kent 01634 852020/07850 657653

New EVM Sprinter 516 Classic

Mercedes Benz UNVI Cimo

2009 Mercedes Benz Sprinter Minicoach

2006 Mercedes 815 Unvi Riada

Euro 6, GTronic gearbox, white, new EVM Plug type door, saloon privacy glazing, decorative curtains, 22 seats, Euroliner wheel trims, EVM chrome pack, Mercedes Benz saloon air con. Available soon.

Atego chassis, air suspension, 33 seats with 3 point belts, courier seat, air con, double glazed, radio/CD/PA, large luggage capacity, new test.

16 moquette seats, automatic, manual entry as well as saloon sliding door, luggage racks, full drawn curtains, double rear doors, monitor/DVD.

29 seats with 3 point belts.

£54,750

£52,000

£27,500 + VAT

EVM Direct – 0845 5205160

Mayfair Coaches - 0207 603 1111

EVM Direct – 0845 5205160

Smith & Sons – 01828 626262 info@smithandsonscoaches.co.uk

2002 Mercedes Beaver 2

2006 Mercedes Vario 814

WANTED MERCEDES COACHES

£16,995 + VAT

£39,000

1999 to present year,16 to 35 seats, finance settled, with or without MOT, accident damage etc.

Contact Tim for an immediate decision

33 seater, auto, 3 point belts, racks, boot, drives well, new tyres, brakes etc, in good condition, very nice interior, wood dash, etc, may PX.

Tel: 01404 47502 / 07790 966667 Email: parnell-coaches@supanet.com

£12,999 + VAT

32 seats with 3 point belts, manual, LEZ compliant, rear wheelchair lift, very low mileage, COIF, long MOT.

01404 47502/07790 966667 parnell-coaches@supanet.com

EnsignBus – 01708 865656

57 reg Esker Mercedes Riada

22 leather seats plus courier, low mileage, automatic gearbox, air conditioning, DVD, fridge, table option, reverse camera, MOT until September.

2003/03 Mercedes Sprinter 413 CDI UVG Treka

New EVM Sprinter

17 seater, welfare/accessible, Sprintshift, front entry, power door, COIF, tacho, MOT, 160,000kms, very good all round order.

5 Series Euro 6, manual gearbox, metallic silver, standard entry door, saloon sliding door, saloon privacy glazing, decorative curtains, 17 high back seats in automotive trim, 3 pt safety belts, MB air con front &rear, colour coded bumpers & trim. Available soon.

£7,450 + VAT

POA

2008 Mercedes Benz Sprinter 515 CDI

Auto gearbox, saloon heater, 10 leather seats, tables, in-dash & saloon air con, EVM bodystyling, MOT till April 2015, 130,000 miles.

B&L Coaches 0208 363 8572 or 07971 785390

£40,000 + VAT

£20,000 + VAT

M&S Coaches - 01568 612803

EVM Direct – 0845 5205160

EVM Direct – 0845 5205160

New Mercedes Benz Sprinter Grand Tourer

2009 Mercedes Benz Sprinter 515

2005 Mercedes Benz UNVI Esker Radia

2003 Mercedes-Benz Sprinter 411 CDI

7 speed G Tronic auto, power door, panoramic saloon side windows and windscreen, powered elevating boot door, large boot and side lockers, 19 leather seats + driver + courier, air con.

Manual gearbox, 252,000 miles, white, manual entry door, double rear doors, large drop boot, full draw curtains, 16 moquette seats, air con front & rear, luggage racks.

Manual, 22 seats + courier, 3 point belts, air conditioning and large boot, excellent condition, low mileage and available with 12 months MOT.

£POA

£25,000 + VAT

£32,500

EVM Direct – 0845 5205160

EVM Direct – 0845 5205160

Dalesman Coaches - 01943 870228

POA

White, semi-auto, 16 seats, ‘53’ reg, electric side door and step, well maintained, MOT 15/02/16.

Cherished number plate will be retained by us.

£4,500 + VAT o.n.o.

Tel: 01326 378100 Email: office@otsfalmouth.co.uk

p50_CBW_1182.qxp 30/03/2015 13:18 Page 1

VEHICLES

Call Gemma Ireland Tel: 01733 293247 E: gemma.ireland@coachandbusweek.com 2005 Mercedes Benz 814 Vario

MERCEDES 413 CDI UVG TREKA 2005 55 reg 16 h/b seats, tacho etc, PSV test to Sept 2015, only 90K miles £12,950 www.staffordbuscentre.com

Euro LX 33s with A/C, MOT’d.

2009 Mercedes Cheetah

29 seats + crew, owned from new, 340,252km, excellent condition. Private plate not included

£26,000 ono

£64,500

Call Ken – Belle Coaches 01728 830414/07887 898425

Apollo Minibus 02920 567113 / 07500 889180

2000 Neoplan Starliner N513 Tourer

Optare Tempo Dual Door Bus

2009 (58) Optare Versa

£POA

60 leather seats, comfort shift, resprayed, PSVD & seatbelt cert, toilet with hand dryer, sink, 3 x TVs, satnav, DVD, fridge, air con, electric sunroof, alloys.

Ex London Transport, 28 seats, 48 standing, lowering suspension, wheelchair ramp, air con, electronic destination, LED lighting, full 12 months test.

Moseley Distributors Ltd Tel: 01236 750501

£24,000 NO OFFERS

£29,995

Call Carl on 00353 86857 0885

Priority Hire – 01905 821843

Southdown PSV 01342 711840 bussales@southdownpsv.co.uk

1999 Renault Master

2008 (58) Renault Master

2007 Renault Master

2006 Scania Irizar

Rohill body, 17 seats or 9 seats and 3 wheelchairs, fold out ramp, power entrance doors and destination equipment, MOT October 2016.

KFS Liberty body, 14 seats or 4 seats and 5 wheelchairs, air con, CD player and digital tachograph, ramp at rear doors, auto. MOT April 2016.

KFS Liberty body, 14 seats or 2 seats and 5 wheelchairs, ramp at rear doors, MOT Sept 2015. Auto.

Choice of 2.

13.7mtr, 65 seats, wheelchair lift, TV/DVD, air-con, DDA 1&3 compliant, ZF auto, MOT till June 2015.

Fully Scania maintained from new. Choice of 4.

Tel: 01785 811139 07803 222552 staffordbus@btconnect.com

New Mercedes Atego Indcar Next

37 seats+ driver + courier, power doors, air con, radio/PA/CD player, curtains & lap belts. Available in two weights – 10 tonne/4 cyl engine (33 passenger seats) and 12 tonne/6 cyl engine (33-37 passenger seats).

10.4m, 34 seats + 22 standees.

£38,500 + VAT – CHOICE

£2,200 + VAT

£10,950 + VAT

£9,950 + VAT

2 x LEZ £55,000 – 2 x non-LEZ £51,000

Andy.Bates@chalkwell.co.uk Tel: 01795 423982

Andy.Bates@chalkwell.co.uk Tel: 01795 423982

Andy.Bates@chalkwell.co.uk Tel: 01795 423982

Pat’s Coaches 01978 720171 or 07713 786224

2006 Scania K114 Irizar Century 7HO

Wheelchair accessible, ZF auto, 65 seater plus courier, air con, fresh white paint, Euro 4 Eminox system, ready to work

£57,500 o.n.o.

Tel: 0151 355 8888 carvercoaches@btconnect.com

2009 Scania K340EB Caetano Levante

Reclining seats, air con, washroom/toilet, ZF manual, CD/radio/PA, CCTV, reverse camera, double glazed, curtains, alloy wheels, full service history, front PLS wheelchair lift.

1999 Scania K124 Irizar Tri-axle

51 seats, AC, radio/DVD, fridge, toilet, Webasto, on-board wash facility, recent tasteful retrim, MOT Aug 2015, smart attractive well maintained coach, private plate NOT included.

£17,500 + VAT

Lewis Coaches Ltd 02476 449944

Bennett Coach Travel Tel: 01626 335100

2002 Scania Irizar K114

2001 Scania L94UB Wright

£POA – CHOICE OF 9

49 seat executive, WC, AC, 7 speed C-Shift, to be sold with new MOT, excellent condition.

NOW £31,000 + VAT

Kingdoms Tours Ltd 01884 252646 / 07702 626542

44 seats, automatic ZF gearbox, LED front, side & rear destination, front manual ramp.

£12,995

Ventura Sales 01342 835206

Scania Irizar Century K114

1996 Scania K113 VanHool

53 seats (no toilet), ZF auto, 480,000 km, good tyres, good condition, ready for work, LEZ Eminox exhaust, recent service. Sale due to purchase of another coach.

55 seats, radio/DVD, alloys, towbar, A/C, retrimmed, well maintained, ready to go, private plate NOT included

£46,000

£13,995 + VAT

Cabin Coaches Tel: 07725 252402

Bennett Coach Travel Tel: 01626 335100

p51_CBW_1182.qxp 30/03/2015 13:19 Page 1

VEHICLES

Call Gemma Ireland Tel: 01733 293247 E: gemma.ireland@coachandbusweek.com

2002 Scania VanHool K124

49 seat executive, WC, AC, 7 speed C-Shift, MOT 30/9/15, excellent condition.

New Scania TX VanHool Alicron

Reclining seats, 2 point lap belts, leather headrests and piping, automatic entrance, LED lighting, fridge, water boiler, centre sunken WC, 2 x monitors, DVD player, CD/radio/PA.

2013 Scania Irizar i6 • 12.5 metre • 53 seats • Toilet • Air conditioning • DoFR March 2013 • MoT March 2016 £POA

NOW £32,000 + VAT

£POA

Kingdoms Tours Ltd 01884 252646 / 07702 626542

Moseley Distributors Ltd Tel: 01236 750501

1996 Scania Irizar Century

2001 Setra 315 GTHD

67/70 seats, luggage racks, curtains, 3 point belts, reading lights, power door, double glazing, ZF automatic gearbox, DVD monitor, tinted windows, Telma Retarda, air conditioning, underfloor lockers.

49 seats, full exec, Merc V8, LEZ compliant, MOT Apr.

49 seats with courier and toilet, private plate, owned from new. Choice of 5

£17,500 + VAT

£27,000 ono

£95,000 + VAT

£4,750 ono

Drew Wilson Coach Sales 0141 248 5524

Call Ken – Belle Coaches 01728 830414/07887 898425

Chiltern Travel 07768 215058 tboorman@outlook.com

Call Ken – Belle Coaches 01728 830414/07887 898425

2003 Setra 315 GTHD

2011 61 plate Sitcar Marlin

2005 Sunsundegai

2002 52 Plate Super Pointer Darts

49 recliner seats with retractable belts, DVD + 2 monitors, centre toilet, centre power door, boiler + dash fridge, air con, Eminox exhaust for London 2015, Mercedes engine & gearbox, good condition, test until September 2015.

33 seat + guide, finished in Moquette and leather, carpeted, A/C, PA & DVD, MOT Oct 2015, 123k kms

£35,000 + VAT o.n.o.

£85,000 + VAT

Full executive specification, ZF automatic, based on Volvo B12M, 49 reclining seats, moquette trim, crew seat, air con, sunken mid WC, DVD, radio & PA, air-suspension driver’s seat.

07730 486708 paul.watson9@btconnect.com

Grange Travel – 01474 357743 info@grange-travel.co.uk

£60,000 – 4 AVAILABLE

£POA

Lewis Coaches Ltd 02476 449944

EnsignBus – 01708 865656

2001 Y Reg Tridents

2008 Vauxhall Vivaro Combi SWB

2008 VDL Futura FHD 127.365

2010 VDL Futura FHD 127.365PR

Used previously on a school contract, in very good condition and is ready to work, all seats can be removed if required, or with the rear seats in situ, 8 passengers can be carried in a degree of comfort.

53 reclining seats, courier seat, plug entrance door, double glazing, air con, radio/PA/CD audio, DVD and monitors, centre toilet, water boiler, fridge, continental exit, Webasto, reverse camera, cruise control, digital tacho, retarder, automatic.

53 reclining seats, seatback tables, courier seat, plug door, double glazing, air con, radio/AP/CD audio, DVD & monitors, centre sunken toilet, water boiler, fridge, continental exit, Webasto, reverse camera, cruise control, digitacho, retarder.

Cummins C series engines, Voith gearboxes, Plaxton President bodies, 78 seats.

Talisman 01206 252472

2008 Setra 415GTHD Euro 4

1992 Setra 215 HD

53 seats, MAN engine, MOT Nov 2015.

42 seats, DDA compliant, Cummins ISB engines, Voith gearboxes.

£6,495 + VAT

£POA

£POA

EnsignBus – 01708 865656

UK Minicoaches – 01902 631507 sales@ukminicoaches.co.uk

Tel: 01823 653000 Moseley in the South

Tel: 01823 653000 Moseley in the South

Volkswagen T5 Bluebird

2009 Bluebird Tucana

2005 Volkswagen

Volkswagen Crafter

Accessible minibus with COIF and tacho, direct from council, 80,000 miles, Class 5 or PSV MOT.

12 seats (plus driver) removable for access to wheelchair points, 2 owners from new, automatic, double side entrance, full height rear doors, side and rear ramps, lowering rear suspension, tacho, climate control, alloys, Cant tracking, rear storage.

Low floor disabled access vehicle, suitable for wheelchairbound and able bodied passengers.

Silver metallic, 9 seats, standard cab, LWB, just one previous owner, electric windows, air conditioning, side loading door, tinted glass, large storage area to the rear, warranted miles, 3 month/3,000 mile warranty, new service and MOT. Choice of 3.

FROM £18,000 + VAT

£7,995 + VAT

Chiltern Travel 07768 215058 tboorman@outlook.com

£13,500

£6,000 – 2 AVAILABLE

£17,995 + VAT

Lakelands Hospice 01536 747755

Lewis Coaches Ltd 02476 449944

WVC – 01784 256255

2011Volkswagen Crafter CR50 TDI L Maxi H-R

2013 Volkswagen Transporter

58 reg Volkswagen Crafter x2

2004 Volvo B12B

16 passengers and all of their luggage, this vehicle is specified with front entry, luggage racks with blown air and reading lights, show curtains and large boot area.

£28,495 + VAT

UK Minicoaches – 01902 631507 sales@ukminicoaches.co.uk

8 seats, manual gearbox, air conditioning, 3 point inertia seat belts, plain silver with no previous livery.

£21,500

Ventura Sales 01342 835206

White, 2461cc, auto gearbox, wheelchair accessible, underfloor tail-lifts, FSH, long MOTs.

£13,995 + VAT

49 seats, air-con, long or new MOT, v.g.c., not ex-National Express.

Steve Hayes – 0161 946 9255 steve.hayes@manct.org

Peakes Coaches – 07773 793239

£39,500 + VAT

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VEHICLES

Call Gemma Ireland Tel: 01733 293247 E: gemma.ireland@coachandbusweek.com

1998 Volvo B10M Enigma

1998 Volvo B10L/ Alexander Ultra

2001 Volvo B10M Berkhof Axial

2000/2001 X/Y Reg Volvo B7TLs

50 reclining seats, TV/DVD, PA, fridge, hot drinks servery, air con, Webasto, alloys. Last one remaining.

49 recliner seats with retractable belts, DVD + monitor, centre toilet and door, Volvo engine, ZF gearbox, test until August 2015.

43 seats (39 belted), ZF auto, other seat-belted Volvo service buses available due to fleet upgrade.

£12,500 + VAT o.n.o.

£9,500 + VAT

£23,750 + VAT

80 seats, Voith gearboxes, Euro 2 engines with traps, or full Euro 3 with traps, Plaxton President bodies, can be DDA with 78 seats.

07730 486708 paul.watson9@btconnect.com

Call 01691 780212 or visit www.tanat.co.uk

Snowcoach Holidays 01727 866177 / 07831 612125

EnsignBus – 01708 865656

1998 Volvo B10M Plaxton Premiere 350

White, MOT expires 05.06.15, well maintained, 49 seats, great condition, original Wallace Arnold interior.

Cherished number plate will be retained by us.

Volvo B12B Sleeper

ZF auto, 14 berth sleeper, Euro 4 LEZ, static AC/heating, 240v, alloy wheels, normal band bus stuff! MOT June 2015, good condition for age.

FROM £20,000 + VAT

2003 Volvo B12M Jonckheere Euro 3

2008 Volvo B7

48 x 3 point belted seats + crew, air con, saloon mounted WC, rear continental door, MOT November 2014.

Euro 5, 43 seats, 30 standing, DDA, RPC, Esteem bodied buses. Choice of 4.

£11,995 + VAT o.n.o.

£19,500 + VAT

Tel: 01326 378100 Email: office@otsfalmouth.co.uk

01487 843333 / 07834 97751 david@sunfunholidays.co.uk

£POA – NO REASONABLE OFFER REFUSED

Nigel McCree - 07817 542113

Heritage Coaches Tel Russell – 01403 711238

2008 Volvo B7RLE/ Plaxton Centro

1999 Volvo B7R Plaxton Prima

1999 Volvo B6BLE/ Wrights Crusader

1996 Volvo B10M VanHool

37 seats (recent refurb), ZF auto, MOT until April 2015.

Available due to fleet upgrade. Destination blind not included in sale.

49 seats + courier with lap belts, white, toilet, radio, CD, DVD, new MOT.

45 seats (42 belted), ZF auto, 2 available, 1 MOT’d until Dec 15, 1 MOT’d until Feb 16.

Available due to fleet upgrade.

70 re-trimmed coach seats, 3 point seat belts, luggage racks, forced air ventilation, reading lights, 6 speed manual, Telma retarda, 174,969 kms, radio/ cassette, excellent condition.

£78,500 + VAT

£55,000 + VAT

£25,000 + VAT

£9,500 + VAT

£16,750

Call 01691 780212 or visit www.tanat.co.uk

Drew Wilson Coach Sales 0141 248 5524

Call 01691 780212 or visit www.tanat.co.uk

D & E Coaches, Inverness Tel 01463 830461

Due to fleet replacement, we have the following vehicles for sale:

1994 Volvo B10M Plaxton Premier 350

Volvo B12B Plaxton Paragon - I-Shift Gearbox 2007 (Euro IV): 5 x 49/53 seats £69,000 + VAT 2008 (Euro V): 4 x 49/53 seats £84,000 + VAT

All are well maintained, low mileage examples (approximately 62,000km per annum) with reclining seats, 3 point seat belts, air conditioning and demountable toilet with hot/cold water boiler and fridge (unused additional seats to increase seating to 53 included in price). Owned by us from new and used on our own holiday programme. All over cream. Price includes new MOT. Sorry no part exchange facilities!

49 reclining seats, lap retractable belts, toilet, ZF auto, tachograph, power door, aisle carpet, radio/ CD, air con, newly retrimmed seats, repainted white.

CHOICE OF 2 – £9,000 + VAT

Drew Wilson Coach Sales 0141 248 5524

1997 Volvo B12R Jonckheere Monaco

71 reclining seats including lap belts, courier seat, powered centre entrance door, air con, radio/PA/cassette, DVD and monitors, toilet, servery unit, fridge, Telma retarder, cruise control.

To view contact Neil McMurdy - Alfa Travel on 01257 248003 (Direct Line)

2005 Jonckheere Mistral Volvo B12B

13 metre, 53 retrimmed seats with 3 point belts and centre toilet, air con, will be supplied with new MOT.

£47,500 + VAT

Chiltern Travel 07768 215058 tboorman@outlook.com

Volvo B10M

Volvo B10M

Volvo B10M

53 seats, several M reg coaches available.

55 seats, two available.

57 seats.

£POA

£POA

£POA

£POA

Tel: 01823 653000 Moseley in the South

Howard Snaith - 01830 520609 howardsnaith@btconnect.com

Howard Snaith - 01830 520609 howardsnaith@btconnect.com

Howard Snaith - 01830 520609 howardsnaith@btconnect.com

Volvo B7 Optare Esteem

2006 Volvo B12M Berkoff

1993 Volvo B10M VanHool

Volvo B10M Jonkheere

51/53 seat executive, WC, AC, auto, LEZ, MOT 12/11/15, excellent condition.

70 seats, 3 point height adjustable seat belts, CCTV.

53 seats with lap belts.

NOW £57,000 + VAT

£15,000

£8,000

01884 252646 / 07702 626542 Kingdoms Tours Ltd

Smith & Sons – 01828 626262 info@smithandsonscoaches.co.uk

Smith & Sons – 01828 626262 info@smithandsonscoaches.co.uk

Euro 5 – RPC, 43 seats, 30 standing, fully DDA compliant, choice of 4 available – would do a bulk deal.

£78,500 & VAT

Round & About – 01293 852032

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MOSELEY (PCV) LTD Elmsall Way, Dale Lane South Elmsall Pontefract West Yorkshire WF9 2XS

Tel: 01977 609000 Fax: 01977 609900 enquiries@moseleycoachsales.co.uk www.moseleycoachsales.co.uk

2010

VDL BOVA FUTURA FHD127.365 PR Automatic with 53 reclining seats, centre sunken toilet and power operated continental door, drinks, fridge, double glazed side windows, curtains, AIR CONDITIONED, wired for 2x T.V. and DVD, Z.F. AUTOMATIC gearbox, Z.F. INTARDER, courier seat, power entrance door and painted in white.

2009

SCANIA K340 EB OMNI EXPRESS 55 seats, Automatic gearbox, 3 point seta belts, dvd and 2 monitors, AIR CONDITIONING, drinks machine and fridge, reversing camera.

2009

SCANIA K340 EB IRIZAR CENTURY 12M, 49 reclining seats trimmed in multi-coloured moquette with 3 point seat belts, leather headrest inserts, centre sunken toilet, power operated continental door, double glazed side windows, curtains, courier seat, AIR CONDITIONING, drinks machine, fridge, wired TV/DVD, ZF automatic gearbox, power entrance door and finished in white.

£169,500

£129,500

£139,000

2008

2007

2005

VOLVO B12BT 9700 TRI-AXLE 14 METER COACH with 53/57 reclining seats trimmed in grey and black leather, centre sunken toilet and power operated continental door, drinks, fridge, double glazed side windows, curtains, 2x TV and DVD, air conditioned, iShift gearbox, intarder, aircraft style doors to hatrack, courier seat, power entrance door, alloy wheels.

VOLVO B12M 420+ I SHIFT JONCKHEERE JHV 12.6 METER COACH with 53 reclining seats trimmed in black multi coloured moquette, 3 point seat belts, drinks, fridge, air conditioned, double glazed side windows, curtains, centre sunken toilet and continental door, wired for TV and DVD, alloy wheels, crew seat and power entrance door.

VOLVO B12M BERKHOF AXIAL 50 with 49 reclining seats trimmed in blue multi coloured moquette, centre sunken toilet and continental door, drinks, fridge, air conditioned, 2x TV and DVD, double glazed side windows, curtains, courier seat, power entrance door.

£129,500

£119,500

£79,500

2003

2003

2002

VOLVO B12M BERKHOF AXIAL 12M 49 reclining seats trimmed in blue multicoloured moquette, rear sunken toilet, continental door, double glazed side windows, curtains, courier seat, AIR CONDITIONING, drinks machine, fridge, wired TV/DVD and finished white.

2003 VOLVO B12M JONCKHEERE MISTRAL 50 with 51/53 Reclining seats trimmed in black magiq moquette, centre sunken demountable toilet with continental door, drinks, fridge, wired for TV and DVD, double glazed side windows, curtains, AIR CONDITIONED, courier seat and power entrance door.

£49,500

£57,500

NEOPLAN N122/3 SKYLINER (MAN POWER) DOUBLE-DECK 12M 75 seats, saloon toilet, front and centre power doors, airconditioning, kitchen incorporating drinks machine and fridge, TV monitors to both saloons, AS-Tronic gearbox and finished white, MOT being renewed.

£75,500

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Ensig DOUBLE DECK 2002 52 PLATE SUPER POINTER DARTS

2006 MERCEDES VARIO 814 32 seats with 3 point belts, manual, LEZ compliant, rear wheelchair lift, very low mileage, COIF, long MOT.

42 seats, DDA compliant, Cummins ISB engines, Voith gearboxes.

1994 SCANIA K113 Manual, 51 seats, retrimmed, MOT July.

2002 02 PLATE DENNIS TRIDENT

2004 54 PLATE DAF SB120s Cummins ISB engines, Allison gearboxes, Wrights body, 30 seats, dual door, Hanover LED’s, DDA compliant, £9,000.

2001 Y & 51 PLATE VOLVO B7TLs

Cummins ISC Euro 3 engines, Plaxton bodies, DDA and LEZ compliant, 78 seats.

Volvo Euro 3 engines, Voith gearboxes, 80 seats non DDA or 76 seats DDA, LEZ compliant.

2001 MINI POINTER DART

2004 54 PLATE OPTARE SOLO

8.8m, 29 seats, DDA and LEZ compliant.

2001 51 PLATE DENNIS DART SLF

Mercedes engine, M920, 33 seats Hanover destination, DDA compliant.

2002 DENNIS DARTS

Cummins B series, Allison gearbox, Plaxton body, 10.7m, 37 seats, DDA compliant, Hanover LED’s.

Cummins Euro 3 / Allison, Plaxton Pointer bodies, dual door, 30 seats, DDA and LEZ compliant, can be converted to single door.

ABS fitted – ideal driver trainers

1999 V REG DENNIS TRIDENTS

2002 52 PLATE DENNIS DART SLF

Alexander ALX400 bodies, Cummins C series engines, Voith gearboxes, 80 seats.

Cummins ISB engine, Allison gearbox, Plaxton Pointer body, 10.7m, 37 seats, Hanover LEDs, new MOT.

OPEN TOP BUSES A SPECIALITY -

Juliette Close, Purfleet Industrial Telephone 01708 865656 Fax: 01708 8 Visit our website for current s

704845-1182-Ensign.qxp_Layout 1 30/03/2015 12:27 Page 2

nbus

K ER SPECIALIST 2005 54 PLATE DENNIS DART SLFs

1999 V REG DENNIS TRIDENTS Cummins C series engines, Voith gearboxes, Plaxton President bodies, 75 seats.

Cummins ISB Euro 3 engines, Allison gearboxes, Plaxton Pointer bodies, 37 seats.

1999 T REG DENNIS TRIDENTS Cummins C series engines, ZF gearbox, East Lancs bodies, 74 seats, long MOT’s

1999 T REG DENNIS TRIDENT Cummins C series / Voith gearbox, East Lancs convertible open top, 78 seats.

2007 ENVIRO 200 Cummins Euro 4 , Voith gearbox, East Lancs body, 9.4m, 26 seats, DDA and LEZ compliant.

2001/2002 DENNIS TRIDENTS 51 and 02 plate, Cummins Euro 3 ISC engines, LEZ, Plaxton President bodies, can be DDA, single door and 78 seats, or dual door 67 seats.

2001 & 2002 DENNIS TRIDENTS ISC Euro 3 engines, DDA and LEZ compliant, Alexander ALX 400 bodies, 62 seats dual door or can be upseated and converted to single door.

2000 X REG VOLVO B7TLs Euro 2, LEZ compliant, Plaxton President , CCTV, dual door 62 seats or single door 74 seats. £9,000 + VAT

1998 S REG VOLVO OLYMPIAN Volvo Euro 2 engines, 76 seats, ZF gearboxes, part open top.

2004 OPTARE SOLO Mercedes engine, M850, 26 seats with 3 point belts, DDA compliant.

2002 MINI POINTER DART Cummins ISB engines, Allison gearboxes, 8.8m long, 29 seats, DDA compliant.

2003 DENNIS TRIDENTS Cummins ISC Euro 3 engines, Voith 4 speed gearboxes (60mph), Plaxton bodies, 60 seats as dual door, 68 seats single door and DDA or 72 seats all seated single door. £9,000 plus VAT as dual door, £16,000 as 68 seats DDA or £13,000 as 72 seat single door non DDA.

- BRITAIN’S BIGGEST BUS DEALERS Park, Purfleet, Essex, RM15 4YF 8 864340 e-mail: sales@ensignbus.com t stock at www.ensignbus.com

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min (11) 2011 Peugeot Boxer 3.5ton 17 seat 2.3 diesel, tacho, air-con, high back seats with three point belts, tracking to take one wheelchair, easy clean floor, 25,000 miles £15,495

(13) 2013 Peugeot Expert Teepe 2.0 diesel six speed, wheelchair accessible, lightweight ramps, twin side doors, air-con, red, 5,500 miles only £16,995

(61) 2012 Ford Transit 17 seat 2.3 diesel engine, six speed, high back seats with three point belts, easy clean floor, COIF/PSV £13,995

(62) 2013 Citroen Berlingo, automatic, 8,000 miles only, low floor, lightweight ramp, electric reals, high spec £12,850

(61) 2012 Renault Master SL28 7 seat automatic 2.3 diesel, six speed, tracking for two wheelchairs, inboard lift, sat-nav, air-con, electric windows, central locking, 9,500 miles only £17,495

(13) 2013 Renault Trafic LL29 Sport, 9 seats, sat-nav, Bluetooth, six speed, 29,831 miles £16,950

New Peugeot Boxer 16 seat 3.5 ton and 17 seat wheelchair accessible minibuses, 2.2 diesel 120ps, six speed gearbox LEZ COMPLIANT From £24,750 + VAT

(60) Ford Transit 9 seat wheelchair accessible, Ricon internal lift, tracking for two wheelchairs, rear heating £13,995

Electric Peugeot Boxer E Monarch automatic 13 seat minibus, twin side doors, fully tracked floor, road fund exempt, white, 1,600 miles only £19,995

(05) 2005 Renault Traffic 1.9 diesel, six speed manual gearbox, 4 seats plus wheelchair access, lightweight ramp, air-con, electric windows, blue, 53,000 miles £6,495

Contact Graham Thatcher – email: sales@minibuss a Pembridge House, The Park Business Centre, Plough Road, Goytre, P e VIEWING BY AP P Finance Contract Hire and Finance Lease Available. We deliver Na tio All above prices ar e

705017-1182-Pembridge.qxp 30/03/2015 17:09 Page 2

nibus & wav sales New Ford Transit minibus 2.2 diesel, six speed,17 high back seats, tracking for one wheelchair, under floor tail lift. £33,995

(11) 2011 Peugeot Boxer 3.5ton 17 seat minibus 2.2 diesel, high back seats with three point belts and vandal proof backs, tracking to take one wheelchair, internal luggage racks, easy clean floor, parking sensors. £15,995

Renault Master SL28 7 seat 2.3 diesel, six speed automatic, tracking for 2 wheelchairs, inboard lift, SatNav, air-con, electric windows, central locking 9,500 miles. £17,495

s ales.co.uk Tel: 01633 485858 Mobile: 07866 443304 P enperlleni, Nr Usk, South Wales NP4 0AL – 10 minutes from M4 motorway.

AP POINTMENT ONLY Na tionwide. All vehicles prepared to VOSA standard COIF/PSV specialist ar e subject to VAT @ 20%

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PSV

2009 59 PLATE FIAT DUCATO MAXI 40 3.0 JTD 160PS KSF FREEDOM STEP ENTRY LOW FLOOR WHEELCHAIR ACCESSIBLE MINIBUS 3.0 turbo diesel 160ps euro 5 engine, 6 speed manual gearbox, white, electric rear wheelchair lift, low entry side step with manual front entry door, fully tracked flat floor, tracking for up to 6 wheelchairs, manual side entry door, panoramic glass, air conditioning in cab, rear Ebispacher heater and ventilation system, 91,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 19,995 + VAT

PSV

2000 09 VOLKSWAGEN TRANSPORTER T5 BLUEBIRD TUCANA 21 SEAT WELFARE BUS Bluebird Tucana conversion, 2.5 TDI, blue, automatic gearbox, digital tachograph, COIF, air conditioning, PSV, fold out rear wheelchair ramp, tracking for up to 5 wheelchairs, electric front entry door, LEZ compliant, 141,000 kilometers/88,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour £ 18,995 + VAT

PSV

2006 06 PLATE MERCEDES BENZ 616CDI SPRINTER LOW FLOOR ACCESSIBLE SERVICE BUS 2.7CDi turbo diesel 160ps engine, 6 speed automatic, double electric front access plug entry doors, rear emergency exit door, fold out wheelchair access ramp, low floor with tracking for upto 3 wheelchairs, COIF for 15 seated plus 1 wheelchair or 13 seated plus 3 wheelchairs, analogue tachograph, PSV tested, ex local authority owned, 166,000 miles, very good condition supplied with 12 months PSV, fully serviced to RTA standards, 1 months nationwide parts and labour warranty £17,995 + VAT

2008 57 PLATE VOLKSWAGEN CRAFTER FRONT ENTRY WELFARE BUS 2461cc TDI turbo diesel 161ps, 6 speed automatic gearbox, white, rear air conditioning, underfloor rear wheelchair lift, fully tracked, tracking for upto 6 wheelchairs, digital tachograph, electric front entry plug door, AVS electric side entry step, CD player, electric mirrors, rear blinds, currently fitted with 13 seats but 8 more can be to make 21 seats inc driver, 92,000 kilometers/57,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 16,495 + VAT

PSV

PSV

2008 08 PLATE NEW SHAPE MERCEDES SPRINTER 311CDI LWB 11 SEAT WHEELCHAIR ACCESSIBLE MINIBUS 2200 CDi turbo diesel 110ps, 6 speed manual gearbox, white, Frank Guy conversion, Ricon internal rear wheelchair lift, tracking for 3 wheelchairs plus 8 passengers, uplift skylight, CD player, electric mirrors, currently fitted with 10 passenger seats but 4 more can be added to make 14 passengers, 172,000 miles but looks and drives like 72,000 miles, excellent condition, supplied with 12 months MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 13,295 + VAT

PSV

2007 07 PLATE IVECO DAILY 50C15 AUTOMATIC FRONT ENTRY WHEELCHAIR MINIBUS 3000cc turbo diesel, automatic, COIF, digital tachograph, PSV, electric front entry plug door with fold out step, Access underfloor rear wheelchair lift, tracking for 6 wheelchairs, flat floor, currently fitted with 10 seats but additional seating can be added to make into 16 passenger seats, LEZ compliant, ex local authority owned, 97,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 12,495 + VAT

PSV

2007 57 PLATE IVECO DAILY 45C15 9-16 SEAT FRONT ENTRY WHEELCHAIR MINIBUS 3000cc turbo diesel, white, digital tachograph, electric front entry plug door with fold out step, Access under floor rear wheelchair lift, tracking for 5 wheelchairs, currently fitted with 12 seats but additional seating can be added to make into 15 passenger seats, CD player, LEZ compliant, ex charity owned, 106,000 kilometers/65,000 miles, excellent condition, supplied with 12 months MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 11,995 + VAT

2008 58 PLATE FORD TRANSIT XLWB JUMBO HIGH ROOF 11 SEAT WHEELCHAIR ACCESSIBLE MINIBUS 2.4 turbo diesel 115ps, 6 speed manual gearbox, frozen white, tracking for up to 5 wheelchairs, currenlty fitted with 8 passenger seats but can be made up to 16 passnger seats, 65,000 miles, excellent condition, supplied with 12 months MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 13,295 + VAT

PSV

2007 07 PLATE IVECO DAILY 50C15 AUTOMATIC FRONT ENTRY WHEELCHAIR MINIBUS 3000cc turbo diesel, automatic, COIF, digital tacho, electric front entry plug door with fold out step, Access underfloor rear wheelchair lift, tracking for 6 wheelchairs, fitted with 9 seats but additional seating can be added, remote central locking, electric windows, CD player, LEZ compliant, ex local authority owned, 100,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 12,495 + VAT

PSV

2007 07 PLATE IVECO DAILY 50C15 AUTOMATIC FRONT ENTRY WHEELCHAIR MINIBUS 3000cc turbo diesel, automatic, COIF, digital tachograph, PSV, electric front entry plug door with fold out step, Access underfloor rear wheelchair lift, tracking for 6 wheelchairs, flat floor, currently fitted with 10 seats but additional seating can be added to make into 16 passenger seats, LEZ compliant, ex local authority owned, 121,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 11,795 + VAT

2004 54 MERCEDES 814 PLAXTON BEAVER 2 33 SEAT WELFARE BUS 4.25 turbo diesel, 5 speed manual gearbox, yellow/green, COIF, analogue tachograph, PSV, Ratcliffe underfloor rear wheelchair lift, tracking for 10 wheelchairs, electric bi-fold front door, destination boards, 492,000 kilometers/307,000 miles, VGC, supplied with 12 months MOT or PSV, fully serviced to RTA standards, 1 month nationwide parts and labour warranty £ 13,195 + VAT

2007 07 PLATE IVECO DAILY 50C15 AUTOMATIC FRONT ENTRY WHEELCHAIR MINIBUS 3000cc turbo diesel, automatic, COIF, digital tacho, PSV, electric front entry plug door with fold out step, Ricon internal rear wheelchair lift, tracking for 6 wheelchairs, flat floor, fitted with 10 seats but additional seating can be added, remote central locking, electric windows, CD player, LEZ compliant, ex local authority owned, 76,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 12,995 + VAT

PSV

2008 57 PLATE IVECO DAILY 50C15 17 SEAT AUTOMATIC FRONT ENTRY WHEELCHAIR MINIBUS 3000cc TD, automatic, white, COIF for 15 passengers, digital tacho, PSV, electric side entry plug door with fold out step, Ricon internal rear wheelchair lift, tracking for 6 wheelchairs, flat floor, currently fitted with 9 seats but additional seating can be added to make into 16 passenger seats, electric windows, LEZ compliant, ex local authority owned, 110,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 12,495 + VAT

PSV

2003 03 MERCEDES VARIO 814 33 SEAT WELFARE BUS 4.25 turbo diesel, 5 speed manual gearbox, currently yellow, waiting for white respray, Certificate of Initial Fitness for 30 seats, currently fitted with 28 seats, analogue tachograph, PSV, Ricon underfloor rear wheelchair lift, tracking for 10 wheelchairs, electric bi-fold front door, Leicester Carriage Builders conversion, 230,000 kilometers/144,000 miles, very good condition, supplied with 12 months MOT or PSV, fully serviced to RTA standards, 1 month nationwide parts and labour warranty £ 11,995 + VAT

PSV

PSV

2005 55 PLATE MERCEDES BENZ 614 VARIO 20 SEAT MINICOACH Onyx conversion, analogue tachograph, certificate of initial for 19 passengers, PSV’D, electric plug front entry door, coach style velour seats, overhead luggage racks, large boot, uplift skylight, waiting for full respray, can be painted into any colour of your choice, supplied with 12 months PSV, fully serviced to RTA standards, 1 months nationwide parts and labour warranty £ 10,995 + VAT

2005 05 MERCEDES VARIO 814 16-24 SEAT WELFARE BUS 4.25 turbo diesel, 5 speed manual gearbox, Frank Guy conversion, green, Certificate Of Initial Fitness for 16 passengers, analogue tachograph, PSV, PLC Access underfloor rear wheelchair lift, tracking for 8 wheelchairs, electric bi-fold front door, fold-out side access step, 169,000 kilometers/105,000 miles, ex local authority owned, supplied with 12 months PSV or MOT, fully serviced to RTA standards, 1 months parts and labour warranty £ 9,995 + VAT

PSV

PSV

2005 55 PLATE MERCEDES SPRINTER 416CDI 16 SEAT FRONT ENTRY WHEELCHAIR ACCESSIBLE MINIBUS 2200 CDI turbo diesel 160ps, 6 speed Sprintshift automatic gearbox, red, Access underfloor rear wheelchair lift, fully tracked, tracking for upto 6 wheelchairs, 107,000 miles, excellent condition, supplied with 12 months MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 9,995 + VAT

BEN WEAVER commercIals

2006 55 VOLKSWAGEN TRANSPORTER T5 16 SEAT WELFARE BUS WITH COIF TACHOGRAPH AND PSV Bluebird Tucana conversion, 2.5 TDI, white, automatic, COIF for 15 passenger seats or 5 wheelchairs plus 2 seated, PSV, analogue tacho, air con, gross vehicle weight 3800 kgs so can be driven without a D1 licence, fold out rear wheelchair ramp, tracking for up to 5 wheelchairs, electric front entry, LEZ compliant, 1 ex local authority owner, 81,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 9,495 + VAT

2005 55 PLATE VOLKSWAGEN LT46 16 SEAT WELFARE FRONT ENTRY MINIBUS 2.5 TDI White, 5 speed manual gearbox, analogue tachograph, manual front entry plug door, Ricon internal rear wheelchair lift, tracking for 6 wheelchairs, 3 foldaway seats, currently fitted with 8 passenger seats bus 7 more can be added to make into a 15 passengers seat bus, 1 ex local authority owner, LEZ compliant, excellent condition, supplied with 12 months MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 9,495 NO VAT

2005 05 PLATE VOLKSWAGEN LT46 16 SEAT WHEELCHAIR ACCESSIBLE MINIBUS 2.5 TDI, white, Ratcliffe underfloor rear wheelchair lift, fully tracked throughout, tracking for up to 6 wheelchairs, COIF, PSV, electric plug side entry door, analogue tacho, LEZ compliant, 66,000 miles, one local authority owner from new, very good condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 month nationwide parts and labour warranty £ 8,495 + VAT

Gower Street, Sheffield, S4 7JW Tel: 0114 275 7076

www.minibuses.co

703478-1182-Ben Weaver.qxp 30/03/2015 13:26 Page 2

PSV

2006 55 VOLKSWAGEN TRANSPORTER T5 16 SEAT WELFARE BUS WITH COIF, TACHOGRAPH AND PSV Bluebird Tucana conversion, 2.5 TDI, COIF for 15 passenger seats or 5 wheelchairs plus 2 seated, PSV, tacho, air con, gross vehicle weight of 3800 kgs so can be driven without a D1 licence,rear wheelchair ramp, tracking for up to 5 wheelchairs, electric front entry, LEZ compliant, 166,000 miles, fitted with 7 passenger seats but 8 more can be added, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour £ 8,495 + VAT

PSV

2006 06 PLATE VOLKSWAGEN LT46 13 SEAT WHEELCHAIR ACCESSIBLE MINIBUS 2.5 TDI, silver, Access underfloor rear wheelchair lift, tracking for up to 3 wheelchairs, electric plug side entry door with electric access step, digital tachograph, certificate of initial fitness, PSV, LEZ compliant, 104,000 miles, very good condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 8,295 + VAT

PSV

2004 54 PLATE FORD TRANSIT 16 SEAT WELFARE MINIBUS White, 2.4 turbo diesel 125 ps, 5 speed manual gearbox, Chassis Developments conversion, Certificate of Initial Fitness for 15 passengers, PSV, analogue tachograph, Access underfloor rear wheelchair lift, tracking for up to 6 wheelchairs, electric plug front entry doo,r 1 ex local authority owner from new, LEZ compliant, 100,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 1 months nationwide parts and labour warranty £ 6,495 + VAT

PSV

2003 53 PLATE IVECO DAILY 65C15 16 TO 23 SEAT WELFARE BUS WITH TACHOGRAPH COIF AND PSV 2800cc turbo diesel, metallic light green, Access underfloor rear wheelchair lift, tracking for up to 8 wheelchairs, currently fitted with 16 passenger seats, 6 more can be added to take 22 passengers, analogue tachograph, COIF, PSV, overhead luggage storage, 132,000 kilometers/82,000 miles, very good condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 1 month nationwide parts and labour warranty £ 5,995 + VAT

PSV

2003 53 PLATE IVECO DAILY IRIS 40C13 15 SEAT FRONT ENTRY WHEELCHAIR ACCESSIBLE MINIBUS Analogue tachograph, certificate of initial fitness, PSV, 2.8 turbo diesel 6 speed manual gearbox, white, panoramic glass, front entry door, Ratcliffe underfloor rear wheelchair lift, tracking for upto 6 wheelchairs, LEZ compliant, 166,000 kilometers 103,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 1 months nationwide parts and labour warranty £ 5,495 + VAT

2008 57 PLATE FORD TRANSIT 15 SEAT MINIBUS WITH COIF TACHOGRAPH AND PSV 2.4 turbo diesel, frozen white, digital tachograph, COIF for 14 passengers, PSV, electric windows, remote central locking, CD player, galvanized luggage roof rack, 71,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 8,295 + VAT

PSV

2004 54 PLATE IVECO DAILY 65C15 25 SEAT WELFARE BUS WITH TACHOGRAPH COIF AND PSV 2800cc turbo diesel, white, Access underfloor rear wheelchair lift, tracking for up to 8 wheelchairs, currently fitted with 22 passenger seats, 2 more can be added, analogue tacho, Certificate of Initial Iitness for 22 passengers, PSV, overhead luggage storage 1 local authority owner from new 93,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 1 month nationwide parts and labour warranty £ 7,995 + VAT

PSV

PSV

2006 06 REG IVECO DAILY 40C14 13 SEAT WHEELCHAIR ACCESSIBLE MINIBUS 3000cc turbo diesel 140ps, 6 speed manual gearbox, white, COIF for 12 passengers, analogue tacho, current PSV expires 3rd April 2015, tracking for 4 wheelchairs, Ricon underfloor rear wheelchair lift, LEZ compliant, fold out side door, access step, 4200kgs gross vehicle weight so can be driven without a d1 licence, 151,000 kilometers/94,000 miles, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 6,495 + VAT

PSV

2005 55 PLATE IVECO DAILY IRIS 45C13 13 SEAT FRONT ENTRY WHEELCHAIR ACCESSIBLE MINIBUS Analogue tachograph, electric front entry plug door with low access step, Ricon internal rear wheelchair lift, tracking for upto 4 wheelchairs, 189,000 kilometers/118,000 miles excellent condition, supplied with 12 months MOT, fully serviced to Good Garage Scheme standards, 3 months nationwide parts and labour warranty £ 6,495 + VAT

PSV

2004 04 PLATE FORD TRANSIT 17 SEAT WELFARE MINIBUS White, 2.4 turbo diesel 125 ps, 5 speed manual gearbox, Chassis Developments conversion, Certificate of Initial Fitness for 15 passengers, PSV, analogue tachograph, Access underfloor rear wheelchair lift, tracking for up to 6 wheelchairs, electric plug front entry door, 1 ex local authority owner from new, LEZ compliant ,79,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 1 months nationwide parts and labour warranty £ 6,495 + VAT

PSV

2004 53 PLATE IVECO DAILY 65C15 16 TO 23 SEAT WELFARE BUS WITH TACHOGRAPH COIF AND PSV 2800cc turbo diesel, metallic light blue, Access underfloor rear wheelchair lift, tracking for up to 8 wheelchairs, currently fitted with 10 passenger seats, 6 more can be added to take 22 passengers, analogue tachograph, COIF, PSV, 214,000 kilometers/134,000 miles, very good condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 1 month nationwide parts and labour warranty £ 5,795 + VAT

PSV

2002 52 PLATE VOLKSWAGEN LT46 16 SEAT WHEELCHAIR ACCESSIBLE MINIBUS 2.5 TDI, white, Ricon underfloor rear wheelchair lift, fully tracked throughout, tracking for up to 6 wheelchairs, certificate of initial fitness, PSV, analogue tachograph, panoramic glass, LEZ compliant, 226,000 kilometers/141,000 miles,1 local authority owner from new, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 1 month nationwide parts and labour warranty £ 5,195 + VAT

2002 02 PLATE (ON PRIVATE REG) MERCEDES SPRINTER 411CDI 17 SEAT MINIBUS/MINICOACH 2.2CDi turbo diesel, 5 speed manual gearbox, silver, certificate of initial fitness, analogue tachograph, PSV, overhead storage with reading lights and forced air, curtains, sunroof, CD player, 313,000 miles, good condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 1 months nationwide parts and labour warranty £ 6,495 + VAT

PSV

2004 53 PLATE FORD TRANSIT 17 SEAT WELFARE MINIBUS White, 2.4 turbo diesel 125 p,s 5 speed manual gearbox, UV Modular conversion, Certificate of Initial Fitness for 12 passengers, PSV, Access underfloor rear wheelchair lift, tracking for up to 6 wheelchairs, electric plug front entry door, 1 ex local authority owner from new, LEZ compliant, 133,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 1 months nationwide parts and labour warranty £ 6,295 + VAT

PSV

2003 53 PLATE FORD TRANSIT 11 SEAT WHEELCHAIR ACCESSIBLE MINIBUS White, 2.4 125ps turbo diesel, Certificate of Initial Fitness for 10 passengers and 2 wheelchairs, PSV, Ratcliffe internal rear wheelchair lift, tracking for 2 wheelchairs, 82,000 miles, very good condition, supplied with 12 months PSV/MOT, fully serviced to Good Garage Scheme standards, 1 months nationwide parts and labour warranty £ 5,795 + VAT

2003 53 PLATE MERCEDES SPRINTER LWB 313CDI WHEELCHAIR ACCESSIBLE MINIBUS 2.2 CDI turbo diesel 130ps, silver, Ricon internal rear wheelchair lift, tracking for up to 5 wheelchairs, LEZ compliant, 132,000 miles, supplied with 12 months MOT, fully serviced to Good Garage Scheme standards, 1 month nationwide parts and labour warranty. £ 6,395 NO VAT

PSV

2003 (03) IVECO DAILY 65C15 23-25 SEAT WELFARE BUSES Analogue tacho, PSV, COIF for 22 passengers, PSV, 2800cc turbo diesel, white, Access underfloor rear chairlift, tracking up to 8 wheelchairs, 1 local authority from new, excellent condition, 12 months PSV and MOT, fully serviced to Good Garage Scheme standards, 1 month nationwide parts and labour warranty £ 5,995 +VAT

PSV

2003 03 PLATE IVECO DAILY 65C15 12-24 SEAT WELFARE BUS WITH TACHOGRAPH COIF AND PSV 2800cc turbo diesel, white, Access underfloor rear wheelchair lift, tracking for up to 8 wheelchairs, currently fitted with 12 passenger seats plus drivers companion 10 more can be added to take 22 passengers, analogue tachograph, COIF for 22 passengers, PSV, 1 local authority owner from new, 215,000 kilometers/134,000 miles, excellent condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 1 month nationwide parts and labour warranty £ 5,595 + VAT

PSV

2002 02 PLATE IVECO DAILY IRIS 40C13 17 SEAT FRONT ENTRY WHEELCHAIR ACCESSIBLE MINIBUS 2.8 turbo diesel, 6 speed manual gearbox, white, certificate of initial fitness, analogue tachograph, PSV, panoramic glass, electric front entry plug door, Access underfloor rear wheelchair lift, tracking for upto 6 wheelchairs, LEZ compliant, 150,000 kilometers 95,000 miles, very good condition, supplied with 12 months PSV or MOT, fully serviced to Good Garage Scheme standards, 1 months nationwide parts and labour warranty £ 4,295 + VAT

All vehicles supplied with 12 months MOT/PSV, fully serviced to Good Garage Scheme standards and 1–3 months nationwide parts and labour warranty

2003 03 REG IVECO DAILY 45C13 11 SEAT FRONT ENTRY LONG WHEEL BASE WHEELCHAIR ACCESSIBLE MINIBUS 2800cc turbo diesel white, white, Access underfloor rear wheelchair lift, tracking for up to 6 wheelchairs, tachograph, LEZ compliant, currently fitted with 11 seats but can be made upto 17, 200000 kilometers, 124000 miles, supplied with 12 months MOT, fully serviced to Good Garage Scheme standards, 1 month nationwide parts and labour warrantry £ 3,995 + VAT

706682-1182-Connaught.qxp_Layout 1 30/03/2015 11:36 Page 1

Brand New coach-built Mercedes 516 CDi Euro 6 Ferqui Soroco 19 high back reclining seats, 3 point belts, AC, DG, reading lights, power door, tow-bar and boot.

Brand New Coach-built Mercedes Atego Ferqui F5 34, 36 or 38 high back seats, 3 point belts, air conditioning, double glazing, reading lights, power door, curtains, large boot. Orders now being taken.

Brand New Mercedes 516 CDi coach-built Ferqui Soroco 16 high back seats, 3 point belts, AC, DG, curtains, power door, large boot, metallic paint.

D L O

S 2012 Mercedes 816 Vario Ferqui Toro 32 high back seats plus courier, 3 point belts, AC, DG, curtains, power door and boot.

D L O

S

2010 Mercedes 515 CDi Soroco 19 high back seats, 3 point belts, AC, DG, forced air, reading lights, power door, metallic paint and boot.

2011 Mercedes 516 CDi Sprinter Auto 16 high back reclining seats, 3 point belts, AC, forced air, reading lights, curtains, large boot.

2010 Mercedes 516 CDi Soroco 16 high back seats, 3 point belts, AC, DG, forced air, reading lights, power door and large boot.

D L O

S

2008 Iveco 40C12 16 high back seats, 3 point belts, forced air, reading lights, curtains, drop step, coach back end.

2007 57 Reg Mercedes Soroco 16 high back leather trimmed seats, 3 point belts, AC,DG, forced air, reading lights, power door, large boot.

2005 Mercedes Benz 413 CDi Sprinter 16 high back seats, 3 point belts, forced air, reading lights, curtains, drop step and boot.

1999 S Reg Mercedes 814 Plaxton Beaver 33 seats, 3 point belts, power door, manual gearbox, new test.

D L O

S

2006 56 Reg Mercedes 413CDi Soroco 16 high back seats, 3 point belts, AC, forced air, reading lights, curtains, power door & large boot.

Steve Peach Tel: 01405 814064 Mob: 07836 551020 Email: info@connaughtpsv.co.uk Web: www.connaughtpsv.co.uk

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Epsom Coaches Group

p68_CBW_1182.qxp 30/03/2015 14:02 Page 68

68 | COACH & BUS WEEK | March 31, 2015

www.coachandbusweek.com

701915-1182-DrewWilson.qxp 30/03/2015 14:16 Page 1

DREW WILSON coach sales

1993 DAF SB3000 VAN HOOL ZF auto, 51 seats, COIF for 55 seats, boiler, curtains, toilet, aisle carpet, all new stretch panels and paint, box sections replaced, recent re trim, excellent condition. £9,000 + VAT

2001 AYATS BRAVO Double decker, toilet, air conditioning, servery, DVD, fridge, 75 seater.

2000 DENNIS JAVELIN CAETANO ENIGMA 53 seats, lap retractable belts, luggage racks, reading lights, forced air heating, curtains, manual. £12,000 + VAT

£47,000 + VAT

2000 MERCEDES VARIO 814D PLAXTON BEAVER 2 33 moquette seats, seatbelts, automatic, power door, new MOT, 140,182kms, very good condition. £9,000 + VAT

2004 VOLVO B12M PLAXTON PANTHER 55 reclining seats + crew seat, 3 point belts, curtains, aisle carpet, forced air heating, reading lights, luggage racks, manual., power door, re-trimmed seats. £43,500 + VAT

2002 IVECO MAXIM 29 coach seats, lap retractable belts, crew seat, power door, manual gearbox, forced air, reading lights, curtains, radio cassette. £15,000 + VAT

1997 SCANIA IRIZAR CENTURY 51 reclining seats, toilet, lap retractable belts, crew seat, comfort shift, double glazing, tinted windows, power door, air con, new paint and MOT, tidy condition, 199,039kms. £7,500 + VAT

2003 VOLVO B12M JONCKHEERE MISTRAL 50 leather coach seats, manual, 3 point belts, curtains, rear toilet, CD/radio, monitor, forced air heating, reading lights, power door. £37,000 + VAT

2000 MERCEDES HISPANO

49 seats, semi automatic, lap retractable belts, centre toilet, forced air heating, reading lights, TV monitor. £19,950 + VAT

1995 VOLVO B10M CAETANO ALGARVE II 70 seats, 3 point belts, manual gearbox, lap retractable seatbelts, luggage racks, floor vents, reading lights, radio/CD, new MOT. £19,000 + VAT

1999 MERCEDES BEAVER 2 31 bus seats, lap belts, luggage holder, manual, power door.

1996 DENNIS JAVELIN BERKHOFF MOT April 2015, 53 seater, air conditioned. £10,000 + VAT

1999 IVECO BEULAS STERGO E

51 recliners with belts, crew seat, luggage racks with reading lights, power door, manual gea box, rear floor mounted toilet, long MOT, 840,000 kms. £13,000 + VAT

POA

2007 VOLVO B9 TL WRIGHTS ECLIPSE ZF auto, new engine, 68 semi coach seats plus wheelchair plus 16 standees, 50,000kms, new Ecu’s destination gear, 10.4m long, nice driver. £75,000 + VAT

1995 VOLVO B9M VAN HOOL ALIZE 38 reclining seats, rear floor mounted toilet, manual, double glazed, tinted windows, power door. New MOT, rear servery, air conditioning, new paint. £10,000 + VAT

1989 VOLVO B10M VAN HOOL 57 seats with lap retractable belts, luggage racks, reading lights, forced air heating, manual, crew seat, power door.

121,446kms, new test, new retrim, repainted in white. £3,500 + VAT

2002 TOYOTA OPTIMO 23 reclining seats, power door, analogue tacho, radio/cassette, luggage racks, forced air heating, reading lights, MOT’d. £9,500 + VAT

2002 MERCEDES VARIO 614D Onyx conversion, 24 coach seats, 3 point seatbelts, luggage racks, forced air, reading lights, manual, rear dropwell boot, tacho, power door, tidy condition. £10,500 + VAT

CHOICE OF OVER 350 VEHICLES • OPEN 7 DAYS 08.00-18.00

CHECK OUT OUR WEBSITE AT WWW.DREWWILSON.CO.UK Tel/Fax: 0141 248 5524 • Mob: 07764 200444 • Email: drew@drewwilson.co.uk Mob: 07827 325474 • Email: graham@drewwilson.co.uk

p70_CBW_1182.qxp 30/03/2015 15:07 Page 70

Nigel McCree 16 seater, luxury minicoach, air con, mood lighting, London compliant, PSV MOT, COIF, extended rear, in superb condition, one owner from new, drives excellent, loads of history, alarm, reverse sensors etc, top spec vehicle, panoramic windows,

WANTED: MERCEDES COACHES

2005 Optare Solo M780SL • Merc power • 19 belted seats (3pt) • 16 Standees.

• Wheelchair floor tracking to take more than 1 wheelchair • MOT 02-05-2015

£26,000 + VAT ovno Tel: 01805 938036 Mob: 07817 542113 Email: nigel@nigelmccree.com Insurance Insurance Stock updated weekly on the website:

www.nigelmccree.com SHORT OF CASH? RE-FINANCE YOUR VEHICLES WITH US – CALL 07808 856390

ready to go staight to work.

1999 to present year, 16 to 35 seats, finance £14750 settled, with or without MOT, accident damage, etc. – IMMEDIATE DECISION

Call Tim 01404 47502 or 07790 966667 Email: parnell-coaches@supanet.com

Southdown Bus Sales- 01342 711840 www.southdownpsv.co.uk

2002 (52) DAF DB250 PLAXTON PRESIDENT – choice DAF ALX 400 also available

• DAF PE 9.2 litre Euro 3 engine • Voith D851.3 gearbox • 65 seats / 26 standees • Fitted with Synectics CCTV cameras • 12 months MOT • £13,500 + VAT – choice of vehicles

Finance available – subject to status.

Viewing by appointment please.

Conversion to single door + up-seat + repaint available. Please call for full details.

Southdown PSV Silverwood Snow Hill Copthorne West Sussex RH10 3EN 70 | COACH & BUS WEEK | March 31, 2015

www.coachandbusweek.com

707226-1182-Moseley South.qxp 30/03/2015 10:20 Page 1

BUS & COACH

IN THE SOUTH LTD.

Available from April/May 2015

The all new Iveco Euro 6 Sitcar Voyager 8 mtr Luxury Mini Coach 25 reclining seats, vourier seat, powered entrance door, double glazed side windows, curtains, AIR CONDITIONING, audio equipment, large boot and side lockers, manual transmission, retarder.

2010 SCANIA K360 OMNI EXPRESS AUTOMATIC & EURO EEV EMISSION LEVEL • 51 Reclining seats • 3 point seat belts • Seat back tables • Individual footrests • Courier seat • Rear floor mtd toilet • Continental exit • Powered door • Radio P/A CD audio

• DVD & monitor • Fridge & boiler • Double glazing • AIR CONDITIONING • Reverse camera • Alloy wheels • Retarder • Digital tacho

2006 VOLVO B12BT BERKHOP AXIAL 100 ‘I’ SHIFT - EURO 4 PM • 72 Reclining seats • Lap belts • Seat back tables • Courier seat • Powered door • Crew door • Double glazed • AIR CONDITIONING • Radio/PA/CD • DVD & monitors • Toilet compartment

• Servery with fridge • Hot & cold water • Blaupunkt sat-nav • Ski box • Drivers bunk • Alloy wheels • Luggage racks • Integral retarder • Cruise control • Digital tachograph • Eminox exhaust

Summerfield Avenue, Chelston Business Park, Wellington, Somerset, TA21 9JF

2008 IVECO BEULAS CYGNUS AUTOMATIC & EURO 4 & W/CHAIR ACCESS • 53 Reclining seats • 3 point seat belts • Courier seat • Power plug door • Double ºglazing • Air conditioning, • Radio/CD/PA • DVD & monitor

• Dash mounted fridge • WHEELCHAIR LIFT N/S (seating reduced to 49) • Rear continental exit with powered door • Retarder • Digital tachograph

2004 BOVA FUTURA FHD 12.340XE • 57 Reclining seats • Courier seat • Double glazing • AIR CONDITIONING

• Audio equipment • Wired for DVD • Retarder • HGS Manual

www.moseleysouth.co.uk @MoseleySouth

/moseley south

2008 VDL BOVA FUTURA FHD 127.365PR AUTOMATIC – EURO 5 • 53 Reclining seats • Leather headrests • Courier seat • Double glazing • AIR CONDITIONING • Centre sunken toilet • Continental exit • Water boiler & fridge situated at toilet top

• Audio & DVD • Twin monitors • Reverse camera • Digital tacho • Retarder • Cruise Control • Auto transmissION • Retarder • Digital tacho

1998 DENNIS JAVELIN BERKHOF RADIAL L.E.Z COMPLIANT • 53 Reclining seats • Courier seat • Plug entrance door • Double glazing

• Audio equipment • Manual transmission • Dinex CRT exhaust system

Telephone (01823) 653000 Fax: (01823) 663502 Email: sales@moseleysouth.co.uk

p72_CBW_1182.qxp 30/03/2015 14:37 Page 72

07970 096 262 2000 Mercedes Setra S315 GTHD

£17,9955 MOT May 2015, manual, 48 seats, centre toilet, 706k kms

2004 Mercedes Setra S415 HD

£42,995 , 5 MOT April 2016, 48 seats, auto, LEZ, 680k kms

2 x 2003 Mercedes Setra S315 GTHD

2 x Volvo B12B Sunsundegui Sideral

£27,995 s 1 year MOT, 48 seats, LEZ, manual, centre toilet, DVD screens, 756k kms s MOT November 2015, 48 seats, manual, 401k kmss

2005 Mercedes Setra S315 GTHD

s 2004 - MOT Sept 2015, auto, LEZ, 2 flat screens, centre toilet, 515k kmss £32,995 s 2003 – MOT Sept 2015, auto, LEZ, 2 flat screens, centre toilet, 464k kms £23,995

£45,995 , 5 MOT August 2015, auto, 48 seats, A/C, LEZZ, 659k kms

www.eurotaxis.com

Heathrow based commercial vehicle superstore Up to 50 buses always in stock – prices start from £4,995 Contact: 01784 256 255 www.wheelsvancentres.co.uk

VAUXHALL MOVANO MWB 2.3 9 seats, wheelchair lift, one owner £21,995

10 reg VW CRAFTER CR50 5T 2.5 TDI 16 seat, wheelchair lift, 54,000 miles £22,950

MERCEDES-BENZ SPRINTER 15 seat, wheelchair ramp, 103,000 miles £19,995

CHO

ICE

20 MERCEDES-BENZ ATEGO 1523L Mobile library, one council owner from new £11,995 72 | COACH & BUS WEEK | March 31, 2015

MERCEDES-BENZ SPRINTER 313 CDI 17 seat, air conditioning, one owner. £14,995

OF

FORD TRANSIT 17 seaters – choice of 20 From £7,995 www.coachandbusweek.com

p73_CBW_1182.qxp 30/03/2015 13:41 Page 73

AUDIO & VIDEO

CLEANING

CMS BRADFORD - WEST YORKSHIRE

VEHICLE APPEARANCE MANAGEMENT PROGRAMME

Coach Multimedia Systems

VAMP

AUDIO/VISUAL/SECURITY SYSTEMS, LCD/LED MONITORS, DVD/HDD PLAYERS, REAR VIEW CAMERA SYSTEMS, MICROPHONES, CCTV, DIGITAL/SATELLITE SYSTEMS, USB CONNECTIVITY ALL SYSTEMS PROFESSIONALLY INSTALLED THROUGHOUT THE WHOLE OF THE UK WITH 30 YEARS EXPERIENCE

TRUCK VAN & BUS WASHING

Phone: 07933 47 48 48 Email: Andy.Baxter@coachmultimediasystems.co.uk www.coachmultimediasystems.co.uk

• Audio / PA systems • Video-on-demand systems • Monitor & DVD systems • Hands-free mobile phone kits • Reversing cameras and sensors • Multi or single language systems • CCTV • Alarms, tracking and cruise control • SkyTV systems • GPS commentary systems UK and Ireland Distributor

www.autosound.co.uk Tel: 0044 (0)1274 688990 Unit 4, Lister Street, Dudley Hill, Bradford, West Yorkshire, BD4 9PQ

BUILDINGS

CHECKPOINTS

G

Bus & Coach Washing/Valeting G MOT Chassis Washing G Based at Heathrow & Purfleet

Gary – 07967 178914 Karen – 07891 787559 www.truckandbuswashing.co.uk

HEAVY DUTY STEEL BUILDINGS

Bus Workshops - Secure Storage Supplied any width, any length Building to BS5590 - Doors high enough for Double Deckers - Finance available For further information phone

BLUELINE BUILDINGS 01709 578333 anytime www.coachandbusweek.com

Caroline Hallam T: 01733 293488 F: 0845 280 2927 E: caroline.hallam @coachandbusweek.com

March 31, 2015 | COACH & BUS WEEK | 73

p74_CBW_1182.qxp 30/03/2015 13:42 Page 74

CLASSIFIEDS

Call Caroline Hallam Tel: 01733 293488 E: caroline.hallam@coachandbusweek.com

E & E Potts Ltd

ENGINES

DIESEL ENGINE RECONDITIONER

HEATING

• Heaters • A/C Equipment Blowers • Motors Radiators • Silicone Hose Ducting • Wiper Equipment • Gas Struts Tel: 01993 849522

Fax: 01993 706920

Email: sales@thhs.co.uk

www.thhs.co.uk

UNIT 9 NIMROD BUSINESS PARK, DE HAVILLAND WAY, WITNEY OX29 0YG

Specialists in Cummins, Perkins, Caterpillar, Mercedes Commercial, Volvo, MAN, DAF, Scania.

ENGINES

REFURBISHMENT

LOW COST QUALITY RESPRAYS

With over 50 years in the Engine business, E&E Potts are renowned for the efficiency of our Engines. Our Engineers have over 80 years of combined Diesel Engine building experience.

All Engines are Dynamometer and Smoke Emissions Tested.

Full Engines, Long Engines and Short Motors available.

Cylinder Heads, Blocks, Crankshafts, Camshafts, Pistons, Turbochangers, Gaskets and Bearings always in stock.

Call us today on 0161-737-4666 Email: eepottsltd@aol.com

Engine House, New Thomas Street, Salford, M6 6WF

GARAGE EQUIPMENT

EQUIPMENT

GARAGE EQUIPMENT FOR SALE Specialists in Brake Testers & Column Lifts

COMMERCIAL GARAGE EQUIPMENT

VOSA AUTHORISED TESTING FACILITY

www.bwsequip.co.uk BWS (0117) 9530381

Coaches from £900 Service buses from £750 Minibuses from £600 Deckers from £950 Quotes on any other vehicles on request

Buscare Warwicks Day 07774 485310 Night 01789 296884 Email: j.chandler1946@btinternet.com ALL VEHICLES FINISHED IN CERAMIC 2K PAINT – EXTRA HARD WEARING

Commercial Garage Equipment Midlands Ltd (CGE) are one of the main providers of ATF Lanes to the CV Market ATF lane includes: - CAD drawing - Civil work - Brake tester approved for all classes - Prefabricated steel pit - Headlight tester - Play detectors - Radius plates - Pit jacks / jacking beams - Optional class 4 / 7 testing - Gas & smoke analyser

Caroline Hallam T: 01733 293488 F: 0845 280 2927 E: caroline.hallam @coachandbusweek.com

REGISTRATIONS

Above: Various stages of completion of an ATF Lane at Aldridge Transport, Launceston

Other equipment supplied: - Commercial scissor lifts - Galvanised commercial scissor lifts - HGV 4 post lifts - Brake testers - MOT bays (all classes) - Prefabricated steel pits - Inspection pits - Gas & smoke - Jacking beams - Car lifting equipment - Column lifts - Civil work with drawings - Leasing & finance available

£750 99 HXY AXZ 70 KIG 80 LAZ 39 LIG 59 PHZ 66 SBZ 38 UKZ 40 XIL 46

£350 AHZ 919 DKZ 494 GJZ 585 IDZ 373 PCZ 939 UKZ 202 WDZ 848 XBZ 404 XIB 494

£50 DXZ 6792 DXZ 6793 EXZ 5661 EXZ 5662 HXZ 2240 HXZ 2241 HXZ 2242 IRZ 5560 IRZ 5561

£50 JFZ 8751 JFZ 8752 LIG 7571 LIG 7572 OIG 3741 OIG 3742 OIG 3743 OIG 3744 PFZ 4270

£50 PFZ 4271 PFZ 4272 RFZ 1685 RFZ 1686 RHZ 5651 RHZ 5652 SHZ 8232 SHZ 8233 THZ 1270

£50 THZ 1271 THZ 1272 THZ 1273 VJZ 8502 VJZ 8503 VJZ 8504 VJZ 8505 WJZ 4091 WJZ 4092

Millwood, Lisbellaw, Co. Fermanagh, N. Ireland BT94 5HQ Tel: 028 6638 7124 · www.speedyreg.co.uk · sales@speedyreg.co.uk

T: 01386 244758 M: 07538 218194 E: sales@commercialgarageequipment.co.uk W: www.commercialgarageequipment.co.uk

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ESSENTIAL PRODUCTS AND SERVICES SEATS & TRIM

REFURBISHMENT

THE ONE STOP SHOP SPECIALISING IN • Vehicle Design & Conversions • Refurbishment • Paint & Body Repair • Full Interior Re-Trims • Vinyl Wraps T: 01253 761300 E: enquiries@bda-ltd.co.uk

TRAINING

All aspects of coach interior re-trim carried out to a high standard at competitive prices!

Tel: 01253 696033 info@westcoasttrim.co.uk Burton Road, Blackpool FY4 4NW

W: www.bdc-uk.co.uk Burton Road, Blackpool FY4 4NW

TRAINING

REPAIRS

TYRE EQUIPMENT TACHOGRAPH ANALYSIS

Digital and analogue tachograph analysis If you would like further information please call 01543 897505

Visit our website: www.lloydmorgangroup.co.uk

TRIM

COACH TRIMMERS LTD

Supplying the Bus and Coach Industry with quality seat retrims and interior refurbishment.

Full floors re-laid and centre gangways.

Collection and delivery service anywhere in the UK, seven days a week.

Email: info@eastgate-coachtrimmers.co.uk Web: www.eastgate-coachtrimmers.co.uk

Tel/Fax: 01751 472229 www.coachandbusweek.com

March 31, 2015 | COACH & BUS WEEK | 75

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CLASSIFIEDS

Call Caroline Hallam Tel: 01733 293488 E: caroline.hallam@coachandbusweek.com

VEHICLE SPARES

Trevor Wigley & Son Bus Ltd

Passenger and Commercial Vehicles Recovery Dismantlers Parts Sales

TW FULLY LICENSED END OF LIFE VEHICLE CENTRE

OUR SERVICES:

TW REDUNDANT AND SCRAP VEHICLES TAKEN

• Refurbishment

TW PROFESSIONAL, EFFICIENT SERVICE TW ALL REQUIREMENTS CATERED FOR TW VARIOUS SPARES AVAILABLE TW CONTACT US FOR FULL AVAILABILITY

• Recovery • Testing

• Repairs

• Engine/gearbox rebuilds • Fault finding

• Buying & selling vehicles

DISMANTLING/SPARES: • Reconditioned engines • Reconditioned gearboxes • Engine spares • Windows

• Windscreens • Seats

• Export to foreign markets • Repairs

• Finance repossession and storage

Call 01226 723147 Night Service 01226 716479 Fax 01226 700199 Email wigleys@btconnect.com

CALL: 01226 727 769 Bus sales: www.geoff-ripleysbuscoachsales.com Geoff Ripley, Boulder Lane (off Shaw Lane), Carlton, Barnsley S71 3HJ

Mob: 07912 103 497 or 07711 750 434 Fax: 01226 727 607 Email: geoff-ripley@btconnect.com

www.twigley.com

MARCH 2015 grouptravelworld.com £3.95

Patriotic Planes Enjoy an inspirational collection of historic aircraft, vintage vehicles and stunning garden scenery at the Shuttleworth Collection

76 | COACH & BUS WEEK | March 31, 2015

PLUS

BRITAIN’S HERITAGE RAILWAYS

Driver incentives for touring groups

Itinerary planning for rail enthusiasts

www.coachandbusweek.com

03

King Richard III reinterment Theatre Interview: Orlando James – Shakespeare in Love UK Coach Awards preview

COACH FRIENDLY ATTRACTIONS

9 772048 339008

www.transporttravelclub.com

Seen something funny? Send it to gareth.evans@coachandbusweek. com or write to: Last Stop, Coach & Bus Week, 3 The Office Village, Cygnet Park, Forder Way, Hampton, Peterborough PE7 8GX

Maynes announce major fleet development Following on from several prestigious trade awards, Buckie-based coach operator Maynes has announced a major investment to its fleet by bringing a new coach direct from South Korea to the UK coach market.

Maynes’ Director Kevin Mayne confirmed to CBW that after a trip last week to South Korea and meetings prior to the Euro Bus Expo show last year, an order for six 49-seater executive, Affa Lang, Korean Star Coaches and two of the 29-seater, Nae Lang Midi coach has been placed, with delivery scheduled to commence in time for the 2016 season.

“Several of our current Plaxton Cheetahs, Neoplans and Van Hools will be replaced with the new arrivals coming,” Kevin commented.

Managing Director Gordon Mayne also confirmed that: “Maynes will not only be the first UK operators for the Korean Stars, Maynes will also be the sole UK importer and UK dealer.

“Maynes will also be changing the fleet colours to mark the arrival of the

new coaches, following feedback, a new blue livery will be re-introduced replacing the current silver.

“It just goes to show how far the far eastern manufacturers have improved,” commented Director David Mayne.

“Last year we trialled the Cumminsengined King Long 31 and 68-seater coaches. Feedback from passengers and drivers alike was outstanding.

With the new Korean Stars we get a full seven years’ warranty, such is the confidence the Koreans have in their product, we have invested a huge sum to make this exciting development a reality.”

Kevin added: “We are planning to use the local harbour to ship these coaches direct from South Korea to Buckie and are looking forward to this exciting challenge and introducing more of this prestigious marque to our fleet and supplying these coaches all over the UK in the years to come.”

For more information visit www. maynes.co.uk or email info@maynes. co.uk.

1

DATES FOR YOUR DIARY

The Taunton Bus Running Day takes place on Sunday, May 10

2015 ■ April 14-16 CV Show 2015 NEC Birmingham 020 7630 2102. Email enquiries@cvshow.com www. cvshow.com ■ April 18-19 UK Coach Rally Alton Towers Resort, Staffordshire 01753 631170. www.ukcoachrally.co.uk ■ April 19 Spring Bus and Coach Gathering (formerly Cobham Rally).

London Bus Museum. 01932 837994 ■ April 23 UK Coach Awards Mercure Piccadilly Hotel, Manchester. www.ukcoachawards.

co.uk

■ April 26 Keighley double depot open day Transdev Keighley Depot and Keighley Bus Museum. www. keighleybus.co.uk www.kbmt.org.uk ■ April 26 Delaine Buses Heritage Running Day 01778 422866. www.delainebuses. com.

■ May 2-4 Llandudno Transport Festival Bodafon Fields, Llandudno, North Wales. info@llantransfest. co.uk; www.llantransfest.co.uk ■ May 3-4 Friends of King Alfred Buses Running Day Winchester

www.fokab.org.uk

■ May 10 Taunton Bus Running Day Based on Castle Green, Taunton (adjacent to bus station). 01823 442589. www. tauntonrunningday.wordpress.com ■ May 11-13 ALBUM AGM & Conference Carden Park Hotel, near Chester www.albumconference2015. com

The back of a bus is often maligned, but makes an ideal advertising hoarding. Sevenoaks-based Go-Coach Hire have put it to good use to make the point that their Optare-bodied Volvo B9TL tri-axle can seat 100 passengers – two coach loads of 50. ANDY IZATT www.coachandbusweek.com

077_CBW1182_Last Stop.indd 77

■ June 7 Southdown Centenary Rally Southsea Common www.southdown100.co.uk ■ June 14 Reading Buses Annual Open Day Great Knollys Street,

Reading. 0118 959 4000. www. reading-buses.co.uk ■ June 14 Wilts & Dorset Centenary Event, Guildhall Square, Salisbury www.salisburyreds.co.uk/ service-updates/wilts-dorsetcentenary-celebrations/ ■ June 21 Welsh Coach Rally National Waterfront Museum, Swansea. For details, call Ashley Lovering on 07814958379.

■ June 28 Wessex Transport Society Bus Rally Lorry park, Ringwood, Hants. Contact Mike Caldicott 01202 293245 or email mikepenny.wts@gmail.Com ■ August 2 Thames Valley 100 Celebrating the centenary of the start of bus services between Reading and Maidenhead by the forerunners of the Thames Valley Traction Company. www.tvagwot.org.uk ■ August 23 Buses Festival Heritage Motor Museum, Gaydon.

01780 755131 www.busesfestival. com ■ September 5-6 UK Bus Driver of the Year National Final Blackpool.

www.bdoy.co.uk

■ September 9-10 Cenex Low Carbon Vehicle Event Millbrook Proving Ground, Bedfordshire www.

cenex-lcv.co.uk

■ September 13 Bus & Coach Wales rally & running day at Rhydycar, Merthyr Tydfil, organised by the Cardiff Transport Preservation Group http://ctpg.co.uk/ ■ September 30-October 1 Coach & Bus Live 2015 Halls 19 & 20, NEC, Birmingham www. coachandbuslive.com

Send your event details to gareth.evans@ coachandbusweek.com

March 31, 2015 | COACH & BUS WEEK | 77 30/03/2015 16:58

COACHANDBUS

.COM

JOBS

DEADLINES Booking: Monday 5.00pm Full artwork: Monday 5.00pm CONTACT Ian Gillis T: 01733 293484 E: ian.gillis@coachandbusweek.com

VACANCIES KEY FT Full-time PT Part-time TEM Temporary APP Apprentice

Drivers Operations Director, Director, FT, Swindon, Thamesdown Transport Bus Driver, Driver, FT, Saint Peter Port, Buses.gg Bus Driver, Driver, FT, Hertfordshire, UNO Bus Drivers, Driver, FT, London, London United Casual Chauffeur Drivers for Home Departure Service, Driver, PT, Wales, Titan Transport Coach and Bus Drivers, Driver, FT, Lincoln,

P C Coaches of Lincoln Ltd Coach Driver, Driver, PT, London, Lewis Coaches Coach Drivers, Driver, PT, Edinburgh, City Circle UK Coach Drivers, Driver, PT, Hayes, City Circle UK Coach Drivers, Driver, FT, Edinburgh, City Circle UK Coach Drivers, Driver, FT, Hayes, City Circle UK Coach Drivers Wanted, Driver, FT,

Weston-super-Mare, Bakers Dolphin D1 Driver, Driver, FXD, Paris, Express Airport Transfers (UK) Ltd D1 licenced driver, Driver, FT, Paris, Express Airport Transfers (UK) Ltd PCV Coach Driver, Driver, FT, Hayes, City Circle UK Limited Trainee Bus Drivers, Trainee Driver, FT, London, London United

engineers/Mechanics Fleet Engineer, Engineering, FT, Epsom, London United

HealTh & Safety Garage Risk Manager, Health & Safety,

FT, London, London United Head of Safety and Risk, Health & Safety, FT, Twickenham, London United

operations Assistant Commercial Operations Manager, Operations, Tem, London, London United Commercial Assistant, Operations, FT, Sunderland, Stagecoach North East CPC Holder/Transport Manager, Operations, PT, South West Wales, Driving Instructors (PCV), Operations, FT, London, London United Operations Manager, Operations, FT, Wakefield, Tiger Blue - Huddersfield &

Training Development Officer Metroline is one of London’s leading bus operators with a fleet of over 1400 buses operating from a number of locations in West and North West London.

The primary focus of the role requires the successful applicant to develop, produce and deliver training courses in line with the needs of the business, Transport for London and JAUPT. We are looking for a driven, innovative, focused person, who will be responsible for the management of ensuring that all our driving staff are Btec and CPC compliant and that training is provided to a small but dedicated team who will assist in the delivery of training courses.

Your responsibilities will include: • Develop CPC & BTEC training courses within CPC & BTEC criteria; • Classroom delivery accredited to BTEC and CPC standards; • Prepare paperwork meeting compliance with JAUPT requirements for registering and re-registering CPC courses.

• Ensure that course documentation is up to date, relevant & stored accordingly; • Keeping accounts of such transactions for finance purposes; • Keep accurate records for audit purposes; trained • Ensure Trainers delivering the courses are fully qualified,

and

regularly audited;

CPC compliant;

staff are ensuring • Maintain records

that all driving

administration processes; • Managing departmental to ensure

drivers

are legally management garage • Liaising with

team

training.

driver CPC

periodic compliant with

The ideal candidate

will possess:

to the European • A sound understanding according

of the syllabus

Directive 2003/59EC

exceptional

Word and Excel to an • Knowledgeable

of PowerPoint,

standard

professionally

holders to • Ability

communicate

with all stake

and have a committed

demonstrate

flexibility

initiative, • Be able to

approach to their work; • Ability to operate as a team player; under • The ability to work well

pressure

skills, accurate

work,

with a good attention to detail; in their • Numeracy

You will work 38 hours per week, Monday to Friday with flexibility required above these

hours and weekends if deemed

necessary. to work over and We offer a competitive salary and free (non contractual) travel on London buses and tubes.

For more information on the role please visit www.metroline.co.uk/careers

To apply, please send a CV and covering letter to Samantha Smith, HR Advisor, Metroline, ComfortDelGro House, 329 Edgware Road, Cricklewood, London NW2 6JP or samsmith@metroline.co.uk Applications should include the reasons A you are applying for the post, examples of how you meet the skills and any relevant qualifications or experience.

Closing date for applications is Friday 17 April 2015.

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FULL LISTINGS ONLINE

30/03/2015 16:54

More jobs available online – see our website

Honley Staff Manager, Operations, FT, London, London United Traffic Manager, Operations, FT, Sittingbourne, Chalkwell Coach Hire & Tours Traffic Manager, Operations, FT, London, London United Training Development Officer, Operations, FT, London, Metroline

Purchasing Fleet Procurement Manager, Purchasing, FT, London, Go-Ahead

senior Management General Manager, Senior Management, FT, Hayes, City Circle UK Operations Co-ordinator, Senior Management, FT, Hayes, City Circle UK Operations Manager, Senior Management, FT, Hayes, City Circle UK

To view these and more of latest industry jobs visit www.coachandbusjobs.com

TBF is all about people... people in the public transport industry, people just like you!

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The Transport Benevolent Fund (known as TBF) is a registered charity in England and Wales (1058032) and in Scotland (SC040013)

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