Coach & Bus Week : Issue 1004

Wednesday September 21, 2011 Issue 1004 | £2.95 www.coachandbusweek.com

BUS:

PEOPLE:

Somerset CC plan to Face to Face with the slash concessionary London transport reimbursement rate p5 commissioner p30

Sun shines on Showbus

COACH:

Edwards and Lucketts among UK’s brightest businesses p8

CONFERENCE:

Best practice shared at the UK Bus Awards’ annual conference p28

for recru i

JOB ADV tment EVERY WERTS EEK

p34

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THIS WEEK

Coach & Bus Week is published by Rouncy Media, First Floor, 3 The Office Village, Cygnet Park, Forder Way, Hampton, Peterborough PE7 8GX Switchboard 01733 293240 Fax 0845 280 2927 Web www.coachandbusweek.com

EDITORIAL Publisher Jonathan Taylor 01733 293240 jonathan.taylor@rouncymedia.co.uk Editor Gareth Evans 01733 293243 gareth.evans@rouncymedia.co.uk Industry Editor Meera Rambissoon 01733 293240 meera.rambissoon@rouncymedia.co.uk Technical and Minibus Editor Martin Cole 01733 293245, 07885 692144 martin.cole@rouncymedia.co.uk Art Director Keith Simpson Contributors Richard Charnley, Gabriel Conway, Alan Payling

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Signs of the times?

W

hile I have previously done much to trumpet Showbus (ps34-7), as a respected transport journalist remarked to me on Sunday, it’s a sign of the times when a flock of coach sales teams attend the event. “You can tell they’ve got a load of coaches to sell,” he said. That may be so, but the cost of attending Showbus pales into insignificance compared to other trade events. Furthermore, the operators who attend Showbus are by definition those who are passionate about their business and thus more likely to be in the market to buy – and not mind ‘talking buses’ on a Sunday.

On a separate but related issue, as reported on p5, Somerset has become the latest local authority to slash the reimbursement rate for the last Labour government’s grossly ill-thought out national concessionary bus fare scheme. While currently out for consultation (we all know what that means), the arrangements are planned to be implemented in March 2012.

As a result, operators will have to face the double hammer blow of a 20% cut in BSOG and a 26% cut in concessionary fares at around the same time. Nice one.

Traffic Commissioner Sarah Bell looks set to have her work cut out processing service changes. Meanwhile, have councillors’ allowances been cut…?

On a final note, having read a recent posting on the Omnibuses Blog (http://omnibuses.blogspot.com) entitled ‘Mine’s a Pint’, it’s easy to be cynical about conferences and the mental cost-benefit analysis one does prior to attending such events. However, the UK Bus Awards (UKBA) conference is quite something else. Chris Cheek and the team at Transport Events Group are to be commended for putting together such an interesting line up. While the company was undoubtedly good, far from being ‘an expensive jolly’, it was very much a meeting of minds. After all, sharing best practice is a corner stone of the UKBA. Gareth Evans Editor

CONTENTS 4

30

40

The latest from the industry in the UK and internationally

24

Peter Hendy CBE, Commissioner of Transport for London

32

Heroics, tributes and achievements in the world of drivers

All the new vehicles in operators’ yards across the UK

26

Boultons of Shropshire’s charming Bedford OB on a wedding hire

34

Two recent important cases from the Employment Appeals Tribunal

CBW looks at the services on offer from snow chain specialists

28

An illustrated report on the UK’s national coach & bus rally

38

A lighthearted look at the industry.

Plus Gareth’s Diary!

Report on the UK Bus Awards’ annual conference

Colourful bus adverts from CBS Outdoor’s award event

All the latest people moves from across the industry

News

Deliveries

Essential Guide

UKBA Conference

Face to Face

The Big Picture Showbus

Big Bus Challenge

Drivers

43

Legal Update

44

Last Stop

61

People

The opinions and views expressed by authors and contributors within Coach & Bus Week are not necessarily those of the Editor or its publisher Rouncy Media Ltd.

For all the latest industry news and information, register with us online at:

www.coachandbusweek.com www.coachandbusweek.com

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4 | COACH & BUS WEEK | September 21, 2011

nEWS

“I was a bus spotter from the age of 6, I’m ashamed to say! But since then, I’ve learned that the people in the industry are fantastic.”

Peter Hendy

BriEfly While Cambridgeshire guided busway timetable revisions mean services have been extended by five minutes, punctuality has improved on the A14 Huntingdon-Cambridge route they replaced, the Hunts Post has reported. The rescheduling means the busway route takes five minutes longer than the previous A14 service, but Stagecoach East MD Andy Campbell insists journeys “are now shorter than they used to be.” He explained the change had improved punctuality from 78% before to 94% now. While August is traditionally one of the quietest times of the year for public transport, passengers made 224,054 tips on the busway in its first month of operation. It has also been a success for traders in St Ives, who have seen an influx of shoppers thanks to the new transport link. Footfall at the town’s Norris Museum has also doubled.

Stagecoach appointed Deutsche Bank as joint corporate broker to the company on September 9, to work alongside Nomura, its existing broker. In August the operator announced to shareholders news of a £340m capital return.

Nottingham City Transport (NCT) launched its real-time bus tracking system on Wednesday, allowing it to keep tabs on each of its 350 buses with the use of satellite technology. Digital displays are also to become available at bus shelters on 35 key routes, informing people of arrival times at a given stop. A contingency plan will be used in the event of severe congestion, with an operator at NCT’s control room radioing the affected drivers with a plan of action to ensure buses can continue to meet the timetabled schedule as efficiently as possible. NCT spokesman Anthony Carver-Smith said: “People always talk about the problem of three buses coming along at once, but this new system allows us to sort these problems out before they come.” The £6m investment in bus shelter displays allows passengers to keep track of bus arrivals in real-time, rather than the system being based on rigid, predetermined timetabling. www.coachandbusweek.com

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Face to Face p30

New mobility scooter code aims to remove confusion CPT launches Code of Practice for using permits to allow type 2 scooters onto low-floor buses Transport minister Norman Baker and CPT president Steve Whiteway launched the CPT’s new Code of Practice for the use and acceptance of mobility scooters on low-floor buses last Wednesday (September 14).

Developed after discussions with the Department for Transport (DfT), the code simplifies and puts in place standardised procedures for operators and scooter riders to ensure they are able to safely use bus services.

It works on a permit system for the mobility scooter user and aims to make it easier for the bus driver to recognise the mobility scooter has been approved by the operator and the user has been trained in how to safely board and alight from the bus.

The code, which applies to type 2 scooters only, has been developed with input from Arriva, FirstGroup, National Express, Stagecoach, and Thamesdown Transport who at the time of the launch, had accepted the code alongside Western Greyhound, Safeguard Coaches, East Yorkshire Motor Services and Epsom Coaches subsidiary, Quality Line.

The CPT said, in practice, the code adopts the approach many companies currently operate where they request scooter users to contact them, so they can assess the suitability of the scooter and user to travel on the buses. This normally entails an instructor or supervisor meeting the user with a low floor bus. The user will then be issued with a permit to avoid problems when using our services.

Margaret S N Gellaty, who joined the launch from Chelmsford, is the first permit holder of the CPT code.

The permit is not one to travel, but indicates the holder has been assessed and the combination of scooter and user can travel on local bus services which are operated

Transport minister Norman Baker, Margaret S N Gellaty – the first permit holder of the code - and CPT president Steve Whiteway launched the code outside Guildford Cathedral with Arriva, Stagecoach and Safeguard buses in the background

by DDA compliant buses: these conditions are clearly stated on the reverse of the permit. Permits issued by any operator will be accepted.

The overriding objective is to remove confusion and ambiguity which exists over this issue at present, and minimise the potential for conflict between the driver and a customer, or negative PR. “We are encouraging all operators to sign up to the code - it will take some time for users and drivers to become aware of the code, so we are looking for a degree of understanding on both sides,” said the CPT. Formally launching the code outside Guildford Cathedral, Baker said: “This is a very good initiative.

When I’ve looked at customer practice, on scooters it’s not very good. The picture you get has been higgledy piggledy, and we’ve tried to make some sense of it. We want users to have confidence that a type

2 scooter will be okay on public transport and if they have a type 3, it probably isn’t okay.

“For public transport operators, bus in particular, they want to carry passengers and not be in a difficult situation where they can’t take one of the vehicles in question.”

Baker continued: “I want to have a kitemark system, so we don’t have the embarrassment either by bus users or bus drivers – we’re not there but we’re working towards it.”

Baker said it was also the responsibility of manufacturers and retailers not to sell scooters which can’t be used on buses.

Baker concluded: “The department’s aim is to give passengers clarity over which scooters will be accepted on a particular operator’s bus, and I hope that this initiative will go some way to achieve that. Let’s hope this is the first stage of many for a better system for users and operators.”

Speaking on behalf of the industry, Whiteway commented: “We are delighted the minister could join us today – he has been very proactive in supporting industry initiatives. This one is about safety especially. The overarching aim is to give customers what they want and ensure the safety of our passengers and to ensure what they bring onto the bus is safe for the users themselves.” Whiteway added that Margaret has had her scooter for 19 years, continuing: “We have to comply with legislation but it doesn’t always keep up with the times, so we’ve taken the initiative on ourselves with the DfT. “It will require a bit commitment from the industry and from scooter users themselves and the permit system will be easier for bus users to recognise and so they can know how to get scooters on and off the bus safely.”

To adopt the code and record this, visit www.cptuk.org

20/09/2011 00:53

September 21, 2011 | COACH & BUS WEEK | 5

NatEx increases US school business by 20%

Concessionary fare schemes must be protected says Imperial College

Research shows bus use keeps over 60s slim Over 60s who want to keep trim should use their free bus passes, according to a study of around 9,000 people in England.

Published by researchers at Imperial College London last week, the study in 2008 found those who used public transport or took advantage of the perk were 25% less likely to be obese than those who did not.

It also found those who used public transport or their free bus pass between 2004 - 2008 were

20% less likely to become obese than those who did not.

However, all groups - those who used public transport and those who did not - tended to put on weight over those years.

Researchers followed men and women who had signed up to be part of the English Longitudinal Study of Ageing project.

The authors of the study, published in the Journal of Epidemiology and Community Health, argued the apparent health benefits meant free bus passes should not be cut. They wrote: “Concessionary schemes, such as free local bus travel for older people, have an impact upon use of public transport and consequently on population health. These schemes should be protected in future policy.”

Somerset County Council is consulting over proposals to cut concessionary fares reimbursement rate from 70% to 55.5%.

The proposal comes after spending months reviewing the national concessionary travel scheme arrangements.

The consultation commenced as CBW went to press (September 19) and a final decision will be made during January for implementation in March 2012.

The council’s minutes setting out the reasons and implications of their decision stated: “The current scheme in Somerset has been in operation since 2008 and the reimbursement rate to operators has not been reviewed since. The decision is being taken

now to enable implementation of a new scheme in time for the new financial year following a four-month statutory consultation process.

“In 2011/12 the estimated costs for reimbursements to operators is £8.6m. Somerset received a settlement of £7.1954m of which £7.0745m is budgeted for operator reimbursement resulting in a shortfall of £1.526m.

“Should the reduction in the generation factor be agreed the reimbursements to operators for 2012/13 would be in the region of £6.8m (based on 2011/12 figures).

This would result in approximately £1.8m savings. This saving would offset the projected shortfall of £1.526m.”

National Express has bought Cincinnati-based Petermann Partners Inc., currently the fifthlargest US school bus operator, for $200m. The move boosts the company’s North American school operations by some 20% and increases the bus fleet by 3,300.

Petermann Partners had been the joint property of Macquarie Global Opportunities Partners LP

Dean Finch: delighted

and Petermann’s management team. In the financial year to 30 June, the business generated operating profits of $13.5m on sales of $150m.

Following the announcement, National Express shares rose as much as 2.7% and were later trading 1.9% at 225.4p.

Dean Finch, group chief executive of National Express, said: “We are delighted to acquire such a high quality business in Petermann. Our recent improved performance has enabled us to take advantage of this opportunity. It’s a great strategic fit for our existing school bus business, complementing our current operations, introducing us to new states and giving us a foothold in the paratransit market. This is an important step in delivering our strategy of growth in North America.”

Somerset CC proposes 26% reimbursement cut

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www.coachandbusweek.com

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6 | COACH & BUS WEEK | September 21, 2011

nEWS › BUSeS

£46

Cost of rail replacement buses in London over last five years

BriEfly The Transport Museum, Wythall, near Birmingham has announced news of two big days for enthusiasts next year, with many classic bus rides on offer. The National Association of Road Transport Museums is the umbrella organisations for bus museums and has been so for 30 years, and it has selected Wythall as the venue for its celebration say on Bank Holiday Monday, August 27. Buses from museums and collections across the country will be joining Wythall’s own to provide an excellent display. Wythall is proud to possess the largest collection of former Midland Red buses, and will be celebrating the centenary of the successful reintroduction of motorbuses (after a reversion to horses between 1907 and 1912!) with a day devoted to the company on October 14. You don’t have to be a Midland Red enthusiast to enjoy this one!

Scottish Borders Council’s SB Buses has a revised package of bus services around the Eildon Hill area. The new ‘Eildon Explorer’ serves the Maxton, Newtown St Boswells, Bowden, Melrose, Gattonside and Lilliesleaf areas, with a number of these journeys extending to Galashiels, Selkirk or Hawick for shopping trips. In a response to long-standing requests from residents, a new Selkirk town service runs every Wednesday at 1050 and 1150hrs. The services began on Monday August 29.

London rail replacement bus costs defended Sullivan Buses MD responds to Lib Dem claims Dean Sullivan, managing director of Sullivan Buses has defended the cost of replacement bus services for the London underground, which have been reported to cost £46.7m over the last five years.

The Jubilee line has been the most expensive, with £13m spent on buses during engineering works and signal problems. The ongoing computerised signal problems, which are also estimated to have cost £16m in lost fares revenue over the same period, are of particular concern as it will be the main line serving the Olympic stadium at Stratford. Replacement buses cost £10m on the District line, £6.7m on the Victoria line and £5.3m on the Metropolitan line.

Caroline Pidgeon, leader of the Lib-Dem London Assembly group and the transport committee, uncovered the figures following a freedom of information act. “Too many people have faced disruption and utter misery due to the delays stretching over a number of years in completing so much upgrade work on the Tube, especially to the Jubilee line,” she said.

“It now adds insult to injury

to know that on top of all this disruption for travellers the total bill for replacement bus services has been so high.”

A transport for London spokesman said: “We plan our works carefully. Customers are advised to use alternative tube stations and local bus services, but clearly we need to provide

London Underground is aiming to deliver the best possible service to customers affected by essential engineering work, says Dean Sullivan of Sullivan Buses

22

Number of new buses for Arriva the Shires

replacement bus services. These services are invaluable to many Londoners.”

Dean told CBW: “All London Underground railway replacement bus services are procured through a rigorous tendering process. This ensures Londoners get the best possible value for the services delivered.

“Reliance on existing services (where capacity permits) is obviously the cheapest method of transporting customers during times of disruption. However this may not always be possible due to the constraints on the system, and in those cases replacement buses need to be provided.

“So for many Londoners the provision of a railway replacement service is their only direct means of reaching their destination during times of disruption. To suspend or curtail these services would cause untold misery for many thousands of passengers.”

Sullivan concluded: “I feel we should recognise the fact that London Underground is investing in the future of the capital’s rail network and aiming to deliver the best possible service to customers affected by this essential engineering work.”

www.coachandbusweek.com

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September 21, 2011 | COACH & BUS WEEK | 7

26%

SHARE WATCH

Cut being consulted on by Somerset CC for concessionary fares reimbursement

Stagecoach South boosts Gold service Stagecoach South has introduced more buses for commuters on its existing Goldline route which provides rail links and rebranded it as ‘Stagecoach Gold’ name.

The route provides links to rail services from Aldershot, Farnborough, Frimley, Camberley and Old Dean.

Two brand new Cumminspowered ADL E300s have joined the fleet and the timetable has been enhanced with more peak journeys, the frequency having increased from every 10 to every 7-8 minutes.

As a result, connections with fast rail services to London, operated

by South West Trains have also improved.

Mark Turner, commercial director at Stagecoach South and Dave Wallington, head of commercial at South West Trains,

Hants BRT – completion expected in 2012

Construction on Hampshire’s Bus Rapid Transit (BRT) scheme is estimated to be completed in early 2012.

It is hoped the BRT scheme will boost public transport between Gosport and Fareham and is part of a wider integration strategy for transport in South Hampshire.

Better public transport options, improved traffic management and support for the local economy are all potential benefits of the BRT. The scheme is being implemented by Transport for South Hampshire (TfSH), a partnership between Hampshire County Council and Portsmouth and Southampton city councils, which aims to improve transport for South Hampshire. The BRT is being built on the site of the former Gosport-Fareham railway line.

Details of construction works for the BRT can be found at www.bamnuttall.co.uk/ hants-bus-rapid-transit

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Industry share prices at the close of the Stock Exchange on Monday, September 19. National Express saw the biggest proportional share rise and the steepest proportional drop was by 21st Century. Figures obtained from www.iii.co.uk

280.00p

Price: Year High: 574.37p Year Low: 257.70p

Stagecoach South’s Mark Turner and Dave Wallington at Farnborough railway station launched the new timetable at the Farnborough Main Station interchange. Completed a year ago, more than 3,000 commuters now use the bus interchange each week and the extra buses will also help to improve punctuality along the entire route.

“The additional £30,000 investment into the Stagecoach

Gold service will provide a greater choice of buses for early and late commuters,” said Mark. “We hope more people will consider changing from their car dependency to a more eco-friendly travel package.”

Dave said the improvements will be appreciated by customers and the ‘green transport’ option will also reduce local road congestion.

338.30p

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Kelvin Hopkins, Paul Adcock, MD for Arrive the Shires and Gavin Shuker

22 new buses for Arriva in Luton Arriva the Shires has taken the delivery of 22 buses in a multimillion pound investment.

Nine of the buses are for the 310 service operating between Ware and Waltham Cross, which have been branded as the “Lea Valley Line.” Another seven are for the 31 service operating between Luton and Dunstable, and the remaining six will be used on the 100, 101 and 102 services.

Luton MPs Kelvin Hopkins and Gavin Shuker were present at Arriva’s Dunstable Road head office to unveil additions to the fleet, while Stevenage MP Stephen McPartland helped launch the 100, 101 and 102 services. He said the buses were “fantastic news for passengers and another great investment in our town which has almost 26,000 passenger journeys a day.”

Linsey Frostick, Arriva the Shires marketing manager, told CBW: “This significant investment demonstrates we are committed to providing the best possible service for our customers who rely on us each day to get them from A to B.”

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FTSE 100

5260

Price: Year High: 6,105 Year Low: 4,790

+130 on last week

www.coachandbusweek.com

20/09/2011 00:56

8 | COACH & BUS WEEK | September 21, 2011

nEWS › coaches

BriEfly Repairs to the M1 Deans Brook Viaduct began on Monday (September 19) and are expected to be completed by Christmas this year. Disruption to the motorway itself is only expected until the end of October.

One lane in each direction on the M1 will be closed in the vicinity of the viaduct, and a speed limit of 50mph will be enforced. Two lanes each way will be closed overnight. Transport minister Mike Penning said: “The viaduct is a key part of one of England’s busiest motorways and it is vital that it is fully repaired as soon as possible.

Extensive investigations have now been completed. The structure wasn’t as badly damaged as first thought, despite being ravaged by an inferno of up to 800 degrees.”

Overnight carriageway closures will take place on the M60 at Stockport throughout October, in order to allow Network Rail to complete repairs of the town’s railway viaduct. The work requires 14 overnight closures of the clockwise carriageway between Junction 26 (Bredbury) and Junction 1, followed by another 14 nights of closures of the anti-clockwise carriageway between Junctions 1 and 25 (Brinnington). There will be clearly-signed diversions, via the A560 Crookilley Way and Great Portwood Street which run parallel to the motorway. These will be in place when either one of the carriageways are closed.

A section of the A180 in North Lincolnshire is to undergo repair work next month. A six-mile stretch of the westbound carriageway, from Brocklesby Junction to Junction 5 of the M180 will be closed. The repairs will begin on October 7, with carriageway closures from 2000 until 0500hrs on October 10.

Depending on the weather and progress of these works, the route may be closed again for the same length of time, starting 2000hrs on October 14. A clearly-signed diversion will be in place from Brocklesby Junction. This work will also involve one midweek closure of the westbound exit slip road at Brocklesby between 2200 and 0600 on October 10. www.coachandbusweek.com

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Lucketts and Edwards among Britain’s brightest businesses National newspaper recognition for highly respected operators Coach operators Lucketts Travel and Edwards Coaches have been recognised by the Daily Telegraph as two of Britain’s top 1000 brightest businesses. Farehambased Lucketts, and Pontypridd’s Edwards were cited for their ongoing success, and making the Telegraph’s list can be taken as a very satisfying mark of success.

Operating since 1926, Lucketts has been one of South Hampshire’s success stories and a driving force behind the region’s economy.

With the third generation of the Luckett family now at the helm of the company, the philosophy of the operator has always been to provide a quality service.

As featured in CBW at the time, Lucketts celebrated the opening of its new headquarters and workshop in Broadcut, Fareham last year, symbolising five years of impressive growth in spite of a recession. The Broadcut HQ provides a modern office space for 173 staff, and maintenance facilities capable of servicing the company’s 70-plus fleet.

2010 saw the creation of 45 new jobs and turnover for 2009/10 reached £14m, exceeding all expectations. Following the acquisition of businesses in Eastbourne and Worthing, Lucketts can now boast one of the largest fleets in the south of the country.

Director, Ian Luckett, said: “The Lucketts Travel team is delighted to be recognised by The Daily

Above: Lucketts Travel directors - David Luckett MBE, Ian Luckett and Steve Luckett). Below: Edwards Coaches directors - Shaun Edwards, Jason Edwards, Kelly Edwards, Jessica Edwards and Mike Edwards

Telegraph as a business which is truly committed to delivering a quality service to its customers while providing secure regional employment in a family run company going from strength to strength.”

Meanwhile, Edwards has been celebrating similar success in light of trying economic times.

Established in 1925 and now in its fifth generation, Edwards has experienced rapid growth in 2011, and cites continuous investment as the most significant contributor to this. In early January the operator completed the purchase of failed Diamond Holidays and Brian Isaac Holidays.

Among other achievements, Edwards has begun providing its local community with a bus service to the market town of Pontypridd and Cardiff. It recently became an operator for National Express services for Cardiff to London and Cardiff to Bradford routes.

Commercial director Jason Edwards said: “The record breaking year we seem to be having just keeps on rolling. Over the years we have kept up the same high standards and work ethic across all parts of the business and all the hard work really does seem to be proving fruitful.

“To be recognised in such a manner is truly astonishing and I am sure speaking on behalf of all the staff we are all really grateful.

“The future certainly looks promising for the business and something all the staff can be proud of. We are still very much a family run company with our feet firmly placed on the ground.

These accolades are a great pat on the back for the whole team but tomorrow’s another day with further opportunities to embrace.”

The success stories of these two family-run operators can only be seen as very promising news for the coaching industry, and it is hoped that Lucketts and Edwards continue to be bright businesses for years to come.

20/09/2011 01:01

September 21, 2011 | COACH & BUS WEEK | 9

“This case reminds us that the correct focus for Tribunals is the reasoning and reasonableness of employers.”

Steven Meyerhoff

Legal Update p43

Redwing orders 14 Tourismos for 2012 Redwing Coaches has placed an order for 14 new Mercedes-Benz Tourismo coaches with Coventrybased Evobus UK. The order, valued at around £2.8m, is expected to be delivered by March 2012 in time for the new season.

Nigel Taylor, operations manager & deputy general manager told CBW: “Mercedes-Benz Tourismos now form a large part of our fleet.We took nine this year into the Redwing fleet, while a pair entered service with our Reliance fleet. On top of that, we took delivery of 14 Tourismos last year, which will be followed by a further 14 for next year.

Running a modern fleet brings many benefits, both for our customers and operationally.

Prentice - 20 year anniversary

Mercedes-Benz Tourismos now make up a large part of the Redwing’s fleet, a prime example being this 59-plate coach Built to Redwing’s own specification, the new coaches will replace an equal number of existing coaches. The new Tourismos will comprise a mix of 49 seaters with washroom/WC and 53-seater standard luxury coaches. For

many years, Redwing Coaches has followed a policy of regular planned fleet renewal. As a result, the Addison Lee Group company claims it has one of the youngest and most technologically advanced large fleets of luxury coaches in Europe.

East Lothian-based Prentice Coaches recently celebrated its 20th year of operation. Launched in 1991 by father and son team Don and Ross Prentice, the birthday party was held in the Great Hall at the Maitlandfield House Hotel in Haddington on September 10. 120 guests, among them customers, suppliers, employees past and present, and friends and family participated in the celebrations.

A fabulous custom-made cake was modelled on the Volvo B12B Plaxton Paragon, one of which formed part of the company’s latest investment (CBW1003). Guests Ross Prentice commented: “It was fantastic to be able to celebrate with so many friends. We would not be in the position we are today had it not been for their support.”

Megabus.com is increasing journeys between Birmingham and Edinburgh

New Megabus Birmingham – Edinburgh service Stagecoach’s Megabus.com has announced a timetable revision to provide additional journey options for travellers and a new link between Birmingham and Edinburgh.

The low-cost coach operator is introducing two new daily journeys between Birmingham, Manchester, Glasgow and Edinburgh. Starting on October 2, there will be a new

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northbound service every morning and a new southbound service every afternoon.

The alteration provides a new twice daily route between Birmingham and Edinburgh and increases the number of non-stop journeys between Birmingham and Manchester to 10 each way daily.

Ian Laing, operations manager, said: “More and more people are using budget travel to make their money go further. We are pleased to be able to expand our service to ensure we can offer passengers even more journey options.”

For more information about megabus.com services visit www.megabus.com

www.coachandbusweek.com

20/09/2011 01:01

10 | COACH & BUS WEEK | September 21, 2011

nEWS

16 new recruits start training with First 16 successful graduate recruits selected from 750 applicants FirstGroup has taken on a recordbreaking 16 recruits for its graduate scheme this year, having attracted 750 applicants.

The graduates were set an unusual challenge to begin their time with the company – having to travel from their homes to FirstGroup’s headquarters in Aberdeen using only FirstGroup services.

With the graduates living across the UK, from Glasgow, to locations as distant as Plymouth, they set off from their homes on Monday morning (September 5) and in some cases Sunday evening with an aim to arrive in the city by 1800hrs.

FirstGroup’s head of learning and development Linda Guthrie explained: “We asked them to plan their journeys in advance and critically evaluate each leg. They were all successful and arrived in Aberdeen on time.”

Following their arrival, the new recruits spent the remainder of the week in Aberdeen learning about FirstGroup, and took part

in ‘Apprentice’ and ‘Dragon’s Den’style activities to help teamwork and confidence.

One of the successful applicants, Tetanya Nedilko, 25, from Islington in London, said: “I have always strived to work for a successful international organisation with a a strong engineering focus. I’m thrilled to get this opportunity with FirstGroup and hope to

progress with the company and become a fully qualified Chartered Engineer. I’m looking forward to getting my hands dirty!”

The graduates’ week in Aberdeen is the beginning of a comprehensive workplace training schedule over two years, at various locations across First’s UK operations and within various functions in Bus and Rail divisions.

Head of Learning and Development at FirstGroup, Linda Guthrie, with the new recruits who arrived in Aberdeen by using only First services

Success for Network Warrington at Business Awards

Network Warrington enjoyed a fruitful eveing at the twelfth annual Warrington Guardian Business Awards on September 14. The municipally-owned operator won in the training and development category, and was a finalist in the business of the year award, earning a commendation in this category.

The ceremony was held at the Park Royal Hotel in Stretton, with BBC North West’s Diane Oxbury serving as compere for the evening with Christine Hamilton the afterdinner speaker.

Managing director David Squire www.coachandbusweek.com

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Network Warrington accepting their training and development award said: “This award is fantastic for the company, and recognises the achievements of all of our staff over the year. We place a great deal of emphasis on staff training and we are seeing the benefits with more passengers travelling with us and a 93% satisfaction rating in our

recent customer survey.”

Network Warrington’s 115 buses operate 4 million miles a year, serving approximately 9 million passengers annually. The company was named UK Bus Operator of the Year and Shire Bus Operator of the Year in 2008.

Finesse licence revocation overturned Following an appeal on May 19

by Finesse Coaches, a decision by the deputy TC for the West Midland area, Miles Dorrington, to revoke the operator’s licence on the grounds of lack of professional competence has been reduced to a week-long suspension.

The original decision to revoke Finesse’s licence was taken following the company performing national and international work for over a year with no international CPC holder. The complication arose when former transport manager, Christopher Hetherington, left the company. Ajmar Singh, director of both companys, was understood to have become transport manager of Finesse and Thandi Transport.

While Singh was in possession of a CPC allowing him to work as transport manager for a domestic operator, he was unable to serve as manager of Finesse as he required a separate, international CPC. Hetherington argued he was unaware Singh was not in possession of an international CPC, and had he realised, he would have been happy to continue as transport manager.

Singh became transport manager of Thandi as planned, but Finesse continued to operate without anyone in this position. He assumed Hetherington had continued to serve as transport manager for Finesse, and claimed he would have given up Finesse’s international work regardless, since so little was done. He apologised for any confusion that had occurred.

Dorrington stressed: “there is no reason why Mr Singh cannot be transport manager for both (Finesse and Thandi). Any determination made against him informally in this decision is only against him as a director and not against him as a transport manager.

There is no finding against Mr Singh’s good repute as a transport manager.”

Following the appeal, Dorrington announced: “We have decided the appropriate disposal is to suspend Finesse’s licence for seven days with effect from 2359 hours on 7 September 2011.”

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nEWS

Coast to coast success for Volvo Executive Team £11,000 raised in aid of a Teenage Cancer Trust appeal Last weekend saw the Volvo Bus Executive Group successfully complete a gruelling 137 mile, coast to coast challenge between Whitehaven and Tynemouth in aid of Teenage Cancer Trust’s Warwickshire Appeal. So far the challenge has raised an amazing £11,000 with further donations expected to help reach the target of £15,000.

The challenge, which began last Wednesday, September 7, saw the Volvo Executive Group: Steve Dewhurst, Nick Page, Phil Owen, Andy Kunze, Ian Downie, Gordon Reid, Sally Parkes and Volvo Trucks managing director Göran Nyberg, along with Volvo Truck & Bus Dealer MDs Martin Merrick and Jim Collins, cycle and walk the 137 miles route over four days.

Despite sore limbs and a fair few bumps and scrapes along the way the challenge was an overwhelming success with everybody in the team completing the full 137 miles.

“The first 53 miles cycling to Penrith seemed like it was going to be the hardest bit,” explained Steve Dewhurst, Volvo Bus MD. “In reality we hadn’t even got started, but everyone pulled together and it was fantastic to arrive in Tynemouth knowing we’d achieved what we set out to do”.

“We are delighted by the money raised through this coast to coast challenge, as it takes us one step closer to achieving our target of raising £100,000 for Teenage Cancer Trust by the end of 2011”.

“I’d like to say a huge thank you to everyone in the industry for once again showing us their support this year with our various fund raising initiatives,” explained Steve Dewhurst.

One of the biggest challenges the team faced was the wet and often blustery weather, with Volvo Bus Sales Director Phil Owen even sent tumbling from his bike on one occasion. Resilient to the end, Phil picked himself up and completed

The Volvo Bus Executive team who completed a gruelling 137 mile coast to coast challenge on bikes and by foot in aid of Teenage Cancer Trust

Dorset CC investigates Damory school services Dorset County Council (DCC) is launching an internal investigation after reports of its school bus services failing to pick up some children and leaving them stranded at bus stops.

The council recently appointed bus operator Damory, part of GoAhead, for school services but has said the situation is “unacceptable”.

According to the BBC, a spokesman said there had been a number of instances where children were not collected and journeys by Damory ran late or not www.coachandbusweek.com

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the challenge with the rest of the team.

“Everybody was so keen to complete it and enjoy the experience,” continued Steve Dewhurst. “It’s such a worthwhile cause and one which genuinely does make such a difference to the lives of young people”.

The Teenage Cancer Trust helps to build specialist units in NHS hospitals where young people with cancer are treated alongside others their own age, in an environment best suited to their needs. The charity believes that teenagers shouldn’t have to stop being teenagers just because they have cancer.

at all. The company is now working with the council to rectify the problems.

DCC told the BBC it used its own fleet and other contractors to cover five journeys in the past week. Children’s services councillor Toni Coombs said: “This is a new contract and we would always expect some teething problems as it beds in.

“However, the scale of these problems is unprecedented, and we appreciate the effect is significant and a major concern to parents.

“Damory has been open in explaining the issues facing them in the implementation of this substantial new contract, and the number of the problems that have occurred.

“Following detailed discussions, our managers have been assured Damory has suitable plans in place to correct the problems and improve performance.

“We are also launching an internal investigation to probe into the issues we’ve had with the transition into this new contract.”

Since the introduction of the new service, ticket prices have risen from £250 to £400 and the number of spaces has been cut from 2,000 to 1,000.

NCT Trojan bus quashes vandalism Nottingham City Transport’s (NCT) ‘Trojan bus’ has cut bus vandalism by 42% since its launch in 2008.

The bus, which appears to be an ordinary service, is equipped with toughened glass windows, and carries plain clothes police officers who can quickly catch offenders attempting to vandalise the bus.

Anthony Carver-Smith of NCT explained: “The safety of our passengers and drivers is of paramount importance to us, so it was clear we had to do something to try and deter the vandals. Since we started running the Trojan bus in partnership with Notts Police, Community Protection and the Respect for Transport campaign, we’ve seen a major reduction in acts of vandalism. At 51 incidents to date, compared to 148 in 2008, this year’s figure is on target to become the lowest yet.”

Carver-Smith understands the bus had been such a success because it was well publicised with visits to schools, conveying the message to young people that they could be caught at any time.

Temporary Sergeant Mike Collett, of Community Protection, said: “Officers are committed to working with Nottingham City Transport and are keen to increase the number of operations we conduct.

I would hope we continue to see a decrease in vandalism.”

The Trojan bus is set to continue operations into the autumn.

Latest TfL tenders

Transport for London’s London Buses has announced new contracts for routes from next summer. 70, run by Metroline, has been won by First London West, which will operate 15 new single deck vehicles. 120 has been retained by London United, with a mix of 16 new and existing double deck buses. 211 is being retained

by Abellio London, with 19 new double deckers. 280 is being retained by London General, with 14 new double deck buses. 613 will be retained by London United.

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nEWS › heritage

Royal support requested to help Aston Manor End of an era as final event set to be held on October 16 Calls have been made for HRH Prince Charles to lend his support for Birmingham’s Aston Manor Transport Museum to remain at its current site. As previously reported, the educational charity, which is based in the historic Witton tram depot opposite the famous Villa football ground, is facing eviction by its landlord, the city council.

The museum took part in the national Heritage Open Weekend programme on September 10/ 11. However, in an interesting twist, campaigners turned out to demonstrate against the move and

Lord Mayor’s Show return for restored Leyland Tiger After a painstaking two-year restoration project, Scarboroughbased Bluebird Vehicles’ 1929 Leyland Tiger TS2 is close to completion, in time for its appearance at the London Lord Mayor’s Show.

The Tiger was built by Ransomes of Ipswich before being converted to run on producer gas during the Second World War. After the war, it ran the tourist route from Hull to Whitby until its commercial life ended in 1948. Beyond this point, the Tiger took on a number of imaginative uses, including as a small dwelling.

The heavyweight half-cab Tiger is being restored to its former glory, after ending its previous life as an allotment shed near the Yorkshire coast. In conjunction with Welcome to Yorkshire, Bluebird’s design and development manager John Randerson, retired coachbuilder Bernard Moment and a team of four apprentices are to return the bus to the road, complete with its original East Yorkshire Motor Services livery, in time for the show www.coachandbusweek.com

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said they are asking the Prince of Wales for his support as he opened the museum in 1988 on his 40th birthday.

Lyn Harrington, from the Birmingham History Forum, said: “The museum is unique and the atmosphere is brilliant. I can’t believe what’s happening to it.

“I’ve written to Prince Charles about the museum. I don’t know if he’ll be able to help or if there is anything he can do, but he should be aware of what’s happening.”

Richard Gray, the museum’s financial director, said: “The public had a chance to have a general look around on Saturday , while on Sunday people could to have

a ride on two buses. Given the circumstances, we didn’t spend a lot of time doing anything special.

“We’re currently looking for alternative venues. It looks likely we will have to spread our exhibits over several venues, probably not in Birmingham, due to the cost of places. However, we won’t be disposing of anything.”

Writing on the ‘Keep Aston Manor Transport Museum’ Facebook group, Mr Gray commented: “I am not aware of any council response to the ‘demonstration’ on Saturday. They are now advertising the property for sale at £500k - interestingly way below their previous price of £900k

The Bluebird team bringing the Tiger back to life. Pictured here are: Mick Wilkes, Duncan Ibottson, Mick Casey, Robbie Crowe, Jordan Mintoft, Bernard Moment and Richard Cowling in November.

Bluebird managing director Rob Miller, said: “The team have all worked hard to bring this rare vehicle back to life and we’re delighted she will be going from the scrapheap to star billing in such a prestigious show.”

Welcome to Yorkshire chief executive Guy Verity was pleased with Bluebird’s efforts, saying “this is a fantastic opportunity to applaud the work the team at Bluebird has carried out in preserving a piece of our county’s tourism history. The Leyland Tiger

will be a proud Yorkshire entry into the London Lord Mayor’s Show.”

The Lord Mayor’s Show is the world’s oldest civic procession, first being held in 1535, and today attracts a viewing audience of more than three million people on television. The restored Tiger will be able to be seen by half a million people lining the route of the show, as it completes its first working journey in 60 years.

Visit the website http:// www.s175030809. websitehome.co.uk/index.html

(CBW1001).

“Suggestions led by them that it is a suitable venue for Asian banquets do not appear to have elicited a reaction from that quarter, and I am not aware of any surveyors wishing to view the property. If they do, then if I am present then the many drawbacks will be made plain.

“In the meantime we have to make plans to move out. At present these include safeguarding all the vehicles and artifacts that belong to the Museum and do not include any intention to dispose of these assets at this stage. The possibility of moving lock stock and barrel to alternative premises is being actively looked at but if this is on a commercial rent basis, it will not be realistic.”

Closure date to the public is set for October 30, with the final event on the October 16.

Mr Gray concluded: “It may well be that the last bus on service will have signage of ‘THE END’ - as reference to the city’s last tram.”

Restored 1960s AEC Bridgemaster rides again

After years on a scrap heap, 1960s Leicester Bridgemaster bus ‘217AJF’ returned to action at Abbey Pumping Station museum’s recent bus running day.

Passengers including the Lord Mayor and city mayor had rides on the AEC Bridgemaster, which has been restored by four members of the Leicester Transport Heritage Trust.

One of the four, Reading Transport CEO James Freeman, told CBW: “We heard on the grapevine that this old bus was on a scrap heap near Glasgow and some of us went up to take a look.

“We bought it in 1997 for a few hundred pounds and since then we’ve spent £130,000 of our own money paying for it to be put back together, and now it’s running and gleaming and even smells like it’s just come out of a showroom.”

James concluded: “People can’t quite believe it when they look at it.”

The Bridgemaster, named due its low height to fit under railway bridges, was one of 10 used in Leicester between 1961 and 1971.

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16 | COACH & BUS WEEK | September 21, 2011

nEWS › international

BYD set to unveil first pure electric bus at Busworld China’s BYD sees European potential for a full-sized zeroemission electric bus CHInA Chinese bus manufacturer BYD, in which super-investor Warren Buffet holds a 10% stake, is to launch a range of full electric and hybrid passenger vehicles in Europe and will unveil its eBUS-12 full sized single deck electric bus at Busworld in Kortrijk.

The eBUS-12 is believed to be the first full size full electric bus in the world.

BYD (standing for ‘Build Your Dreams’) is a major corporation employing more than 200,000 people. The company began life as a producer of lithium batteries (for mobile phones and devices) before entering the automotive arena in 2006. The eBUS-12 is its first bus model and is due to enter trials in several European cities, including London, Copenhagen, Frankfurt and Amsterdam, in the coming months.

As part of its ‘Green City Solution’ programme, BYD has been focusing on the research and development of electric vehicles of all types, including passenger cars and buses. Currently it has two pure electric vehicle models: the e6 car and the eBUS-12. Both have been in the public transport service in China, with pilot trials in several other countries including the Netherlands, Spain, the US and Hong Kong.

The eBUS-12 will be followed by a range of new eBUS models in the near future, including a 7.0m model and a double decker.

The eBUS-12 is designed for passenger comfort. The specially designed in-wheel drive and the electronically controlled air suspension (ECAS) give the eBUS12 an exceptionally low floor, a wide door and ample floor space for easy passenger loading and unloading.

www.coachandbusweek.com

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advanced technologies developed internally by BYD. For example, the unique BYD Fe Battery used on the eBUS-12 is non-polluting as the materials contained in it can be recycled or easily disposed of.

Solar panels installed on the roof supply power to help charge the Fe batteries. The trip computer on the instrument panel provides all the service information necessary for the driver and gives clear information while driving.

The eBUS-12 is believed to be the first of its kind in the world

KMB Supports Fluorescent Tube Recycling Campaign HOnG KOnG Committed to support environmental protection, KMB was the first enterprise in Hong Kong to participate in the fluorescent tube recycling campaign. Since it began in April 2006, KMB has collected and recycled 427,000 tubes by the end of June 2011, dramatically reducing the impact of solid waste on the environment.

Light is generated when an electric current activates mercury atoms in the tube. When the tube reaches the end of its life, a small

The front windscreen occupies two thirds of the front face of the bus for maximum visibility and safety. The silver body conveys an elegant exterior image, while the interior boasts adjustable leather driver’s seat, high-quality leather seats for passengers, and carefully engineered sound insulation to keep the interior noise levels whisper quiet.

As BYD’s first pure electric bus, the eBUS-12 also employs many

amount of mercury remains in the tube. Recycling helps reduce the pollutant at source, avoiding any long-term effects of mercury on the environment.

KMB has set up five collection points at Lai Chi Kok Depot, Kowloon Bay Depot, Sha Tin Depot, Tuen Mun Depot and Tuen Mun KMB Overhaul Centre, which gather spent tubes from around 3,800 buses and over 2,000 bus shelters, as well as from bus depots. Whenever a tube is

replaced, the packing material of the new tube is used to wrap the old tube. Spent tubes are stored in a designated area, from which a licensed contractor regularly collects them for recycling. The contractor removes the mercury before crushing them into glass granules, allowing the retrieved mercury, glass granules and other metal parts to be reused.

Apart from fluorescent tubes, KMB has also implemented a waste reduction programme in other areas, including the collection for recycling of waste paper, rechargeable batteries and the plastic cartridges used in fax machines and printers.

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eBUS-12 HigHligHTS Environmentally friendly: n No direct emissions n Low noise n Recyclable Fe battery: no toxic electrolytes and no heavy metals High tech: n Regenerative braking n In-wheel drive n Fe battery n Easy charging - Fully charged in 3 to 6 hours, depending on charger type long range: n The eBUS-12 is able to run 250 km (155 miles) on a single charge in urban conditions (without input from the solar cells).

Safety: n Uni-body construction n 4-wheel disc brakes n ABS and ASR Passenger-oriented design: n Three passenger doors with low-entry n Special ramps for wheelchair access n Flat floor throughout the passenger cabin Paul Lin, BYD’s Head of European Sales, said: “With eBUS-12 we have chosen to address one of the most demanding vehicle types - a full size passenger bus. We are confident from our extensive testing programme - which has taken place over the last two years - that we can match our range and recharge claims in the real world offering enormous environmental advantages in the process”.

Mr Lin, who is currently based at BYD’s European HQ in the Netherlands, added: “We are hoping to attract considerable interest from European bus operators during Busworld and will be in a position to begin our trials programme within just a few months”.

assembled by engineers trained

by Wrightbus at the CDGE facility, who in turn provide guidance and training for local assembly staff in Singapore.

The first double deck bus of the order entered service in September 2010.

The 12m air-conditioned tri-axle buses are built on Volvo B9TL chassis and allow a comfortable journey for high volumes of passengers. The delivery of the kits and training of new assembly staff

are part of a wider fleet renewal programme. The 450 new vehicles set to join SBS Transit will reduce the average age and environmental impact of the fleet, as the vehicles are equipped with Euro 5 emission standard engines.

Charles Goodier, Wrightbus business development manager said: “We’re delighted to have completed the first 150 kit deliveries to SBS Transit.

Completing this initial order and then supplying a further 300 double deck kits allows us to introduce Wright Group innovation and technology into new markets, further increasing our global profile.”

Free flow of passengers: ZF’s AV 132 portal axle allows for a consistent lowfloor design in the entire vehicle. Below: The 6-speed ZF-Ecolife automatic transmission transfers higher torques with lower fuel consumption

ZF success in Russia RUSSIA ZF Friedrichshafen AG is claiming major success in the Russian bus market as 2011 has seen Moscow transportation authorities order more than 2,000 lowfloor citybuses equipped with ZF driveline, chassis, and steering technology. The entire order goes to the largest Russian automotive operation, the GAZ Group.

In 2006, ZF entered a strategic partnership with the GAZ Autobus Division, which has become a major customer for ZF. Public transport in Russian cities represents an important business segment for the ZF Group: GUP Mosgortrans, Moscow’s transportation authorities, transport approximately 12.5 million passengers every day using approximately 6,700 buses and 950 trams. On more than 523 inner-city and inter-city routes the vehicles

Wright Group reach 150 vehicles in SBS Transit deal SINGAPORE The Wright Group is a third of the way through a 450 vehicle order from SBS Transit of Singapore to supply Wrightbusbodied double deck buses by 2012.

The Ballymena-built buses are packaged and supplied in completely knocked down kits from Ballymena. From there, they are shipped to Singapore and

A Wrightbus-bodied double deck bus in service with SBS Transit in Singapore

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cover approximately 765,000 kilometres daily.

For years, the city of Moscow has consistently worked on replacing its fleet: safety, comfort, environmental friendliness, and low operating costs are in the foreground. Since mid-2007, the fleet managers have relied on ZF technology in their new city and trolley buses. GUP Mosgortrans just ordered approximately 2,000 lowfloor citybuses equipped with ZF transmissions, axle and steering systems: The ZF-Ecomat automatic transmission convinced the fleet managers with its low life-cycle costs and its ability of

handling the highly frequent starting processes in city traffic in a comfortable, energy-efficient, and low-maintenance manner. The RL 85 front-axle system and the portal axles AV 132 and AVN 132, which are all equipped with ZF dampers, allow for a continuous low-floor design and thus faster entry and exit of the passengers. As a consequence, the transport volume can be increased due to shorter stop times at bus stops. In addition, all buses are equipped with the steering pumps and the balland-nut power steering system, ZF-Servocom.

The entire order goes to the manufacturer LiAZ, a GAZ Group subsidiary. GAZ has united four leading local manufacturers with an overall annual production of 13,500 buses in its autobus division, “Russian Buses”. ZF supplied approximately 2,800 transmissions and 1,400 axle systems to “Russian Buses” in 2010.

By the end of 2011, all 2,000 vehicles are to be delivered. New projects with the even more economical Ecomat successor transmission, the EcoLife, are already planned.

In 2010, ZF driveline components held the leading position in Russia for buses with a gross vehicle weight higher than 16 tons.

However, ZF driveline components are also in high demand in other CIS states, such as Belarus or Ukraine. The stock of buses with ZF-Ecomat transmissions and ZF axles in those three countries, Russia, Ukraine and Belarus, has grown to a total of approximately 6,000 over the last five years.

www.coachandbusweek.com

20/09/2011 01:52

18 | COACH & BUS WEEK | September 21 2011

nEWS › REGIONAL

nORTH

Arriva Merseyside is investing over £10m in its bus network in a move that is hoped will greatly improve the quality of the region’s service.

There are plans to launch 73 new vehicles – 29 single-decker and 44 double-decker buses totaling £10.8m; the move comes following a decision not to introduce ‘bendy buses’ in Liverpool city centre.

The company’s commitment to improving Merseyside’s bus network has been long-lasting, dating back to a £40m investment in 2000 to improve vehicles, depots and garages.

The single-deckers, running the VDL SB-200 chassis, will run on the number 15 Huyton to Liverpool route and also on the Southport number 49 service, while the double-deckers, running the VDL DB-300 chassis with Wrightbus Gemini 2DL bodywork are expected to be run along the 79 and 82 routes, servicing Speke.

Arriva Merseyside’s managing director, Howard Farrall, claims that the investment demonstrates “Arriva’s commitment to providing a high quality, fully accessible bus service to our customers in Merseyside,” which he asserts is a “vital part of our network.” This investment is one part of what has been a series of investments in the Arriva Merseyside fleet over the past two years. Farrall argues that these investments “have made a big impact… undoubtedly improving the condition and quality of our service.”

MP for Liverpool West Derby, Stephen Twigg, echoes Farrall’s words, saying that “the continued investment in new buses is great news for the people of Merseyside.”

The first buses of the new fleet are expected to arrive in Liverpool during this month.

Whitby West Cliff councillor Joseph Plant has accused Arriva of allowing the 100 route between Whitby, Sleights and Robin Hood’s bay to fail. Arriva said the pilot service may be withdrawn before Christmas despite agreeing to trial it until April.

Arriva claims it is not viable to continue running the service due to low passenger numbers, but cllr Plant argues that “the bus is critical to some people. If Arriva don’t want to carry on the service it is about time we started looking at local bus companies to see if they want to deliver a service.” www.coachandbusweek.com

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KEY

SCOTLAND NORTHERN IRELAND REP OF IRELAND NORTH WALES MIDLANDS EAST LONDON SOUTH EAST SOUTH WEST

Arriva agreed to spend £25,000 on public transport in Whitby last year, and it was then agreed with Whitby Town Council to run the 100 route, after North Yorkshire County Council withdrew funding.

Arriva’s commercial manager Mark Ellis said in rebuttal: “Everything from the timetable to the supplementary fare that was charged was done in consultation with the county councillors and in response to their suggestions. “ He also said the company is now looking to salvage at least part of the service or timetable, and “a decision will be reached by early October for implementation in January 2012.”

Plant, Ellis, and Chris Roberts of Yorkshire County Council’s transport department were due to discuss solutions to the problem on September 8, but the meeting was cancelled the day before.

MIDLAnDS

Northampton’s Fishmarket is to make way for a new bus station in the town. Originally built in the 1930s, what was once Market Hall became the Fishmarket in 1944 until its last trader left in 2005.

Since 2006 then it has been leased by Northampton Borough Council to the Northampton Arts Collective (NAC) who have used it as a public arts space. However the leasing arrangement was only a temporary plan on the part of

the council. After the current bus station at Greyfriars was named one of the three worst buildings in Britain, councillor Phil Larratt pledged to have it demolished.

The Fishmarket was one of four possible sites for the new bus station. The other candidates were a site in Lady’s Lane, the Mayorhold car park and a location close to Northampton crown court.

Northampton Borough Council is to hold a cabinet meeting in October, following which it intends to release further details on the new bus station.

SOUTH EAST

Arrive Southern Counties have increased their Maidstone and Tunbridge Wells service on Mondays and Saturdays from September 19.

Previously, three buses an hour linked the two towns, with two running via Paddock Wood as Service 6, and another running via Tonbridge as Service 7. An extra bus, the 6A, has been introduced to the Paddock Wood route.

The intention of the timetable changes was to provide an improved service to the new Tunbridge Wells Hospital at Pembury, which opens on September 22.

The 6A will take a revised route, running via Badsell Road, Colts Hill and into Pembury via Maidstone Road and Lower Green Road.

Colts Hill is now being provided

with a regular service for the first time, with links to Maidstone, Pembury and Tunbridge Wells, along with local shops and the rail station at Paddock Wood. Areas of Pembury that were not already directly linked to Maidstone will also benefit from the alterations.

Both morning services leaving Maidstone now begin at an earlier time, and there will be an additional early evening bus back from Tunbridge Wells on Service 7 via Tonbridge.

A revised timetable will bring improvements for those living on the A26 between Wateringbury and Barming, which will now have a choice of four buses an hour in each direction. Buses between Wateringbury and Paddock Wood will see their service double to a half-hourly frequency.

Richard Lewis, publicity manager for Arriva Southern Counties, said “I’m delighted we have been able to bring about significant improvements to our service between Maidstone and Tunbridge Wells.

“The changes are part of a wider scheme organised by Kent County Council to give good transport links to the new hospital at Pembury, but we have been able to take the opportunity to give a more frequent service in some of the villages these services have travelled through for many decades,.

“We are also giving a service from some places which previously had no links at all to Maidstone or Tunbridge Wells.”

Reading Transport announced it has had a record-breaking Reading Festival, with passenger loadings increasing by 25% over 2010’s numbers. Chief executive officer James Freeman of Reading Transport said that the company had ‘learned a lot’ from 2010.

Freeman explained: “For the first time we operated a shuttle service between Reading Station and the Festival site over the weekend of the event so that revellers could get to and from the town centre.

“This was very well used and Reading Buses is likely to increase the shuttle service next year. Again, for the first time, we catered for the exodus by having buses on the festival site from 3.30 in the morning.

“During the peak times we ran seven buses and had two conductors using old fashion Almex ticket machines collecting fares

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from people in the queue.”

Reading Transport introduced a £1 short hop fare for Reading Festival, but the service has now been extended across its wider network.

LONDON

The Mayor of London has confirmed a 7% rise in fares across London transport, to start in January 2012.

Boris Johnson defended the increases, explaining: “Income from fares is vital to ensure the ongoing health of London’s transport network, keeping services running for the billions of passengers who rely on them day in, day out.

“This is a fares package that continues my aim to put Transport for London’s finances on a steady footing, moving us away from the boom and bust approach.”

September 21, 2011 | COACH & BUS WEEK | 19

Coach & Bus Week takes a look at the big issues where you live in our round-up of the regions. If you’ve got a local issue you would like us to cover, contact Gareth Evans at gareth.evans@rouncymedia.co.uk.

DATES FOR YOUR DIARY

Commuters are likely to give the news a hostile reception, having faced high levels of disruption on transport services in recent years.

Former mayor Ken Livingstone condemned the price increase, saying he planned to present a competitive fare plan in the lead-up to the next mayoral election.

The Liberal Democrats Caroline Pidgeon said: “This is the fourth year of fare misery Londoners will face under Boris Johnson.

“He has already hit Londoners hard by hiking up bus fares from 90 pence to £1.30 for a single fare since he arrived at City Hall. Today’s further rise will really hit many people hard, especially those on low incomes.

Free and concessionary travel for older people, students, veterans and disabled Londoners are to be protected from the fare increase.

2011 n September 21-22 Group Leisure & Travel Trade. NEC, Birmingham.

01908 613323. www.leisureshow.com n September 27 Omnibus Society - presentation by Steve Telling. London Regional Transport’s offices, 55 Broadway, London. www. omnibussoc.org n October 2 Cat and Fiddle Cycle Challenge. Contact John Johnson at john@johnsonscoaches.co.uk n October 5-6 Coach and Bus Live. NEC. 01926 833052. www.coachandbuslive.com n October 9 Glasgow Vintage Vehicle Trust Annual Open Day. Fordneuk Street, Glasgow. www.gvvt.org n October 9 Warminster Vintage Bus Running Day. West Wiltshire, 1000-1730hrs. At least 16 routes and 25 buses in service. http://www. warminstervbrd.connectfree.co.uk/ n October 16 Bus & Classic Vehicle Rally. Oxford Bus Museum, Long Hanborough, Witney, Oxfordshire. www. oxfordbusmuseum.org.uk n Oct 18-21 Course on Bus and Crew Scheduling. Birmingham. courses@qv-associates.com. Call QV Associates on 01905 613527. n October 20 2011 Trapeze UK User Conference. Radisson Hotel, Manchester Airport. 0844 561 6771. www.trapezegroup.co.uk

Travel de Courcey, the largest independent school bus operator in Coventry and Warwickshire, has been teaching pupils at Wolvey Church of England Primary School, near Nuneaton, important lessons in bus safety. These are part of a new initiative, launched by Travel de Courcey, which aims to teach the 7,500 schoolchildren it transports daily how to travel safely and responsibly on buses. Bob Wildman, general manager of Travel de Courcey said: “We operate the highest standards on our services to ensure we satisfy school and parental requirements and, above all, the safety of the children on board our vehicles.

“This initiative is all about educating children about the importance of travelling safely and responsibly on buses, such as the need to wear a seat belt and, for the youngest of children, how to fasten them correctly.

“We would welcome the opportunity to visit other schools in the Coventry and Warwickshire area to make more children aware of staying safe on our buses.”

Headteacher of Wolvey C of E Richard Moore welcomed the project, noting it was ideal given Warwickshire County Council’s decision to withdraw escorts on school buses.

“The safety of the children is of paramount concern to us. We are very proud of the behaviour of our pupils and exercises like this are a good way of reinforcing how the children should behave on the bus to stay safe.”

This is not the first time Travel de Courcey have led safety campaigns in schools in their areas of operation. Other initiatives included using a “Stay Safe Bus” in primary schools and being involved in “The Rusty Nail Challenge” in secondary schools. Pictured with children at Wolvey C of E Primary School are headteacher Richard Moore and Bob Wildman

n October 21-26 Busworld.

Kortrijk, Belgium. www.busworld.org n October 23 The Very Best of London Buses. The first event at the new London Bus Museum (Cobham) at Brooklands, Weybridge, Surrey. www.lbpt.org n November 6 Lincolnshire Road Transport Museum Open Day. Running day with stalls and opportunity to see workhops. 01522 500566 http://www.lvvs.org.uk/ n November 7-10 World Travel Market. ExCeL, London. www.wtmlondon.com

The Commercial Vehicle Show, April 24-26, 2012, is a major attraction for engineering and operational sides of bus or coach enterprises. It regularly has support from minibus builders such as TrekaBus (pictured)

2012 n January 26, 2011 CPT Annual Dinner. Hilton Park Lane, London. www.cpt-uk.org n March 14 – 15 Best of Britain and Ireland (BoBi). Travel Trade Forum. NEC, 01926 834796. www. bestofbritainandirelandevent.co.uk n April 19-21 Busworld Turkey.

Istanbul Expo Center, Turkey. www. busworldturkey.com/en/ index.html n April 21-22 UK Coach Rally.

East of England Showground, Peterborough. 01753 631170. www. coachdisplays.co.uk n April 24-26 CV Show. NEC, Birmingham. 01634 261262. www. cvshow.com n May 22-23 ALBUM Conference.

– Forest Pines Hotel, near Brigg, North Lincolnshire. www.album-bus. co.uk n August 27 The National Association of Road Transport Museums gala day. The Transport Museum, Wythall, near Birmingham. www.wythall.org.uk n September 20-27 IAA Commercial Vehicles. Hannover. +(00)49 30897842. www.iaa.de

n November 22 SMMT Annual Dinner. Hilton Hotel, Park Lane, London. 0808 1788818. annualdinner@smmt.co.uk

n October 14 Midland Red Centenary of the Reintroduction of Motorbuses. The Transport Museum, Wythall, near Birmingham. www.wythall.org.uk

n November 29 UK Bus Awards.

Hilton Park Lane, London. www.ukbusawards.org.uk

Do you have an event to promote? Send details to gareth.evans@rouncymedia.co.uk www.coachandbusweek.com

RegionalNews.indd 19

20/09/2011 01:31

20 | COACH & BUS WEEK | September 21, 2011

nEWS › TOURISM

30%

Area of the French Ardennes that is covered in forests

BriEfly As part of the Origin Markets Series, ETOA will be running a seminar at this year’s WTM focussing on the United States in conjunction with UNWTO and ETC. The event will present new research into the US Outbound market, which will be followed with an expert panel discussion.

Speakers include the presidents of UNWTO, ETC and USTOA as well as marketing experts and tour operators. The seminar is a must for anyone already working with or interested in the US market. It will be held from 4-5.30pm on Tuesday 8th November in the North Gallery, Rooms 4+5. Visit http://www. wtmlondon.com/page.cfm/ action=Seminars/SeminarID=29 The United Ghosts of Linlithgow Yore (UGLY) challenge those brave enough to visit the remains of Linlithgow Palace for the fright night ghost walk. Visitors should be prepared to face the consequences should they disturb some of the Palace’s sleeping historical figures.This new and very scary experience is genuinely not recommended for young children. The ghost walk is being run on October 14, 15, 21 and 22. Contact the Historic Scotland events team at hs.events@scotland.gsi.gov. uk or telephone +44 (0)131 668 8885 Sheffield Park and Garden is hosting an autumn photographic workshop on October 31.

Stephen Robson, photographer from the National Trust photo library will be present as an illustrated talk and practical advice-giving session is held on the park grounds. The park is a magnificent informal landscape garden, laid out in the 18th century by ‘Capability’ Brown and developed further in the early 20th century by its owner Arthur G. Soames.

The workshop runs from 1000 to 1600hrs on October 31, all tickets are £45. Tea and cake are included. For more information, phone 01825 790231 www.coachandbusweek.com

TourNews.indd 20

Unspoilt French Ardennes has much to offer New attractions are being developed for 2012 in one of the most unspoiled areas of France Green is the theme as the French Ardennes prepares to launch a colourful bid to establish itself at the World Travel Market, held at the ExCeL London. The region’s official website, www.ardennes.com, carries a distinctive green motif, while the French Ardennes itself is

host to stunning scenery.

While it is once of the leastexplored parts of France, this only serves to augment its rustic and rural character; around 30% of the region is covered in forests, while this figure doubles further north near the River Meuse and Semoy Valley.

In recent years, the French Ardennes has experienced major ‘green’ developments, most notably

Montherme on the Meuse and Semoy Valley

Shakespeare Country hosts festive activities A multitude of events are to be hosted in Shakespeare County this holiday season, with Christmas lights, festive markets, traditional carols, candlelit tours, storytelling, craft fairs, cake decorating workshops, nativity shows, ghost stories and a Royal Shakespeare Company performance of The Heart of Robin Hood all on offer.

The Christmas lights in Royal Leamington Spa, Stratford and Kenilworth are being switched on - November 20, 24 and 25 respectively. The Leamington Christmas Market will be held every Sunday from November 20 to December 18, and every Thursday in Stratford from November 24 until Christmas.

The popular Warwick Victorian Christmas Evening takes place on November 24 from 17:00-21:00, with over 60 craft stalls, traditional entertainment and attractions.

The RSC’s ‘The Heart of Robin Hood’ is premiered on November 18 and is running until January 7.

This new play is based on the myth of Robin Hood, but with a certain twist as Maid Marian takes centre stage. Backstage tours are available, as is the lift to the top of the 32 metre-high theatre tower, which provides an excellent look-out over the Christmas lights of Stratford.

Warwick Castle begins its

Anne Hathaway’s cottage with its own festive covering of snow

the Voie Verte (Green Path), a 50 mile long track alongside the Meuse which allows visitors to walk, cycle, horse-ride or even rollerblade the full distance between the northern town of Givet, and the region’s capital, Charleville-Mézières.

The French Ardennes is certainly a prime destination for outdoor activity enthusiasts, but the attractions do not end there as the region is set to bring news of several attractions arriving next year, including a new regional nature park, the re-opening of the heritage attraction Domaine de Vendresse, a new golf course in Villers-de-Tilleul, as well as the very luxury Chateau Hotel “Le Domaine Chateau de Faucon”.

Copies of all of The French Ardennes’ relevant tourism literature will be available at World Travel Market, and can also be obtained by phoning +33 (0) 324 56 06 08, or e-mailing info@ardennes.com. n For further information, visit www.ardennes.com Christmas activities on December 17, with the Great Hall and State Rooms decked out Christmas fit for a King!

Festive food and drink will be served in the 13th Century Undercroft. Visiting children will be able to meet Santa in the State Rooms.

Anne Hathaway’s Cottage will be beautifully decorated and ready to teach visitors about festive traditions from Tudor to Victorian Times. The Shakespeare Houses will be dressed for Christmas from December 1 to January 6.

Shakespeare’s Birthplace will be illuminated by Christmas lights and candlelit tours will be available, as well as a glass of mulled wine and a mince pie for the special entry price of £1.

For accommodation, special offers and more information visit www.

Shakespeare-Country.co.uk or call Shakespeare Country on 01926 471 329

20/09/2011 02:08

September 21, 2011 | COACH & BUS WEEK | 21

1268 32m Year construction of Caerphilly Castle began xxxxxxxxxxxx

Height of the observation tower at the Royal Shakespeare Theatre

Kingswear Princess joins River Dart ferry service The Dartmouth Steam Railway & River Boat Company has added a third passenger ferry between Dartmouth and Kingswear on the River Dart. It also links Dartmouth to Kingswear steam railway station.

The company’s own ‘Fat Controller’ assists passengers joining the ferry. These measures are in response to increased demand for the steam trains, ferries and boats - also prompting new ticket and service offers.

Dartmouth Day Cruises are reduced almost 70% to £5 per person; and a “Brixham Triangle” has been added in response to the demand for a ferry service to link Brixham with historic Dartmouth.

Earlier this year, the company launched its “Teignmouth Circular” service, which offers a spectacular cruise along the South Devon coastline to Torquay and a bus service back to Teignmouth.

Full details of all routes are on the company’s website at www.dartmouthrailriver. co.uk/tour by clicking on the ‘Days Out’ button. Alternatively, phone 01803 555872.

dEAlS OF THE WEEK ’Colours at Burghley’ runs throughout October and sets the scene for the Lincolnshire country estate’s second annual Flower Festival.

Group admission for 2011 is £10.50 per person including admission to the state rooms, parkland and Gardens of Surprise.

Free coach parking is provided, with free entry and catering for coach drivers.

State rooms are transformed with beautiful floral displays created by local flower societies, offering a new perspective on the famous Elizabethan house.

There will also be a special plant sale during the Autumn Colours at Burghley flower festival, which this year takes place 8 – 16 October

diESEl priCES

Illuminata - the popular sound and light show at Caerphilly Castle

Christmas at Caerphilly Castle On December 10 and 11, from 1000 to 1600hrs, Caerphilly welcomes its Christmas Medieval Market.

Lord Gilbert De Clare, his Knights and his folk take to the streets of Caerphilly before making their way to the castle, where an exciting array of battling knights, jesters, mummers and craftsmen will bring Christmas to life. Normal admission charges to the Castle apply.

As night falls on December 9, 10 and 11 at the castle, it will be bathed in light for a twice-nightly sound and light show, known as Illuminata. The show is supported by the £19m European funded

(not including 14th).

October offers the last chance to catch the annual exhibition in the Sculpture Garden, featuring the dynamic sculptures of Julian Wild Incomplete Systems - Wild’s first major solo exhibition at an outdoor venue.

Offering a different experience the lakeside Sculpture Garden allows visitors to discover contemporary sculpture in an historic setting. A mix of open space and trees create natural archways and ‘rooms’ containing discreetly hidden sculptures.

The house is open 1100 to 1630hrs daily, excluding Fridays, until Sunday 30 October 2011.

Booking is essential for all groups. Guided tours can be arranged on request as well as specialist interest and out of hours tours (including evening and Friday for specialist groups only), which again must be pre-booked.

Heritage Tourism Project, backed by £8.5million from the European Regional Development Fund, and reflects the fascinating history of the iconic stronghold.

Four eras of Caerphilly’s long history will be displayed on the castle’s four walls during the show, spanning eight eventful centuries.

The film showings are at 1730 and 1830hrs and entry is free.

Following each Illuminata showing, the Castle’s Great Hall hosts a banquet from 1930 to 2300hrs, priced at £30 per head. Booking early is recommended as numbers are limited.

For further information please contact Rhodri Ellis Owen at Cambrensis Communications on 029 20 257075 or Rhodri@cambrensis. uk.com

Caption in TWO lines Quamus dit landi dolorectur, torroremped Groups can book now for 2012 and get the 2011 rate. n Visit www.burghley.co.uk/ html/groupvisits.html or call Susanna Plummer, group bookings coordinator, on 01780 752 451, extension 171.

The National Botanic Garden of Wales is offering a buy one, get one free deal for coach parties over the Autumn period, and offering tours to groups for £25.

Located between Carmarthen and Swansea, it prides itself on

Cost per litre in pence: Great Britain Sweden Greece Italy France Ireland Czech Republic Germany Netherlands Hungary Austria Portugal Belgium Spain Slovenia Poland Luxembourg

139.90 133.74 133.44 129.84 126.76 126.23 126.18 121.66 120.61 118.46 117.00 116.56 116.39 113.40 108.83 106.37 103.29

HOlidAy pOUnd £1 will get you: Euro Switzerland (Franc) Norway (Kroner) Hungary (Forint) Czech Republic (Koruna) Poland (Zloty)

1.15 1.39 8.93 338.24 28.31 5.01

being a garden for all seasons It has also been named in the Independent’s top 10 of finest gardens to visit in autumn, while writer and author Rae SpencerJones told readers of the Daily Telegraph: “Lord Foster’s Great Glasshouse is a clear winner,” in her article ‘no pane-no gain.’

David Hardy, head of marketing, said: “With the exotic treasures of the Tropical House, the stunning and rare waxcap fungi on our National Nature Reserve and glorious colour, we are hoping our ‘Buy One, Get One Free’ offer will tempt you to come and see us this autumn.”

The National Botanic Garden of Wales is open from 1000 – 1800hrs in September, and 1000 - 1630hrs in October through March as the nights close in. n www.gardenofwales.org.uk/ whats-on/events or enquire by phone on 01558 667149. www.coachandbusweek.com

TourNews.indd 21

20/09/2011 02:09

22 | COACH & BUS WEEK | September 21, 2011

18%

NEWS › BUSINESS

Number of companies who think UK’s transport network has improved (FSB)

BRIEFLY Stagecoach chief executive Sir Brian Souter was reported by the Independent to be enraged that his personal website – briansouter.com – appears to have disappeared from Google search results, and has launched a campaign against “Google’s manipulation”. Sir Brian’s spokesman said: “We know other sites have met with a similar fate.

We would like specific examples so that we can pass the details to Westminster’s Culture, Media and Sport Committee.”

Small businesses in the UK pay up to three times more for goods and services than big businesses, equating to £3.6bn, according to research released by group buying website Huddlebuy. co.uk. According to the data, collected between January and June 2011, the average UK startup business faces an additional £1,200 to their bill per employee compared to established big businesses. Businesses most vulnerable to overcharging are found in the south east of England and London, claimed the research, followed by other English hotspots in the east and north-west of the country. According to Huddlebuy’s research, Scottish businesses are overcharged by £222m.

The Federation of Small Businesses (FSB) has welcomed the recommendations set out by the Independent Commission on Banking (ICB) on reform of the banking sector, but believes that the recommendations should be in place before the end of this Parliament. With UK banks holding 85% of the business banking market, the FSB welcomed proposals to open up competition in the sector as 70% of survey respondents believe that improving competition would be a key way to reform the sector.

Ringfencing will help to make the structure safer and will protect day-to-day operations. “We hope that this will open up competition as the banks have to look to lending money and attract new customers as the way to make money,” said the FSB. “It will also level the playing field that new and existing banks play from.” www.coachandbusweek.com

BusinessNews.indd 22

Swift infrastructure investment needs to focus on road network Poor state of transport network cost small firms £5,000 over a year, says FSB Government should target the road network for its plans to speed up investment in infrastructure as the poor state of the transport network has cost small firms up to £5,000 over the last 12 months, according to the Federation of Small Businesses (FSB).

The news comes after deputy prime minister Nick Clegg last week announced plans to “accelerate” government capital spending projects, conceding the government must now perform a “gear shift” to ensure state spending and infrastructure play their part in Britain’s economic recovery.

In a speech at the London School of Economics, Clegg said chief secretary to the Treasury, Danny Alexander, will take charge of the execution of already announced capital programmes, which if delivered on time can boost growth by “stimulating demand and raising productivity.” Alexander has been appointed to “handpick” 40 of the biggest infrastructure projects “important to growth” that will be given “special priority status”.

The spending reflects money already committed by the chancellor in his comprehensive spending review and Treasury sources said there was no question of bringing forward funds from future years to invest

Google aims to assist small businesses with advice and support for developing online potential

in the economy earlier. Clegg has been working on the drive with Transport Secretary Philip Hammond with the statement signed off by the cabinet yesterday.

Included in the 40 projects are the roll out of high-speed broadband; the efficiency of the national grid; major rail improvements, such as Crossrail and Great Western electrification, and projects to reduce road congestion which are targeting pinch points, including those on the M1 and the M25. Not all infrastructure projects will be expedited – mainly those

Danny Alexander, chief secretary to the Treasury has been appointed to “handpick” 40 of the biggest infrastructure projects for priority status

Google launches e-business scheme Google is to throw its worldwide weight behind a scheme to help small businesses.

The search engine’s UK arm is

investments that “transform growth potential”.

The FSB welcomed the government’s approach but warned that more needs to be done to address the problem of congestion and the state of repair of UK roads, in order to get businesses moving and growing. At a time when small firms’ cash-flow is already being squeezed, the cost to small firms in lost productivity and damage to their vehicles is one that significantly hampers their growth.

In a new report, ‘Small Business and Infrastructure: Transport’, the FSB is calling on the government to rebalance the funds collected from road users and the amount invested back into improving the road network, to prevent the poor state of roads and high levels of congestion from costing small firms.

Currently, HMRC collects £48.2 billion through taxes such as fuel duty and vehicle excise duty, but only spends £4.8 billion of that on network improvements and £5 billion on road maintenance.

The FSB believes this is a huge imbalance. Road users, including small businesses, are seeing little benefits in maintenance and improvement of the road network.

To view a copy of the report, ‘Small Business and Infrastructure: Transport’, go to www.fsb.org.uk/policy/ Publications

unveiling a scheme in Liverpool which offers local firms advice and support to increase their online potential.

The three-month pilot, which may be rolled out to other parts of the UK if successful, will see around 1,500 businesses in Merseyside given free access to one-on-one digital support, including how to “build a website in 15 minutes”.

Across the wider North West region, Google staff will support

20/09/2011 00:47

£200bn

Infrastructure investment needed in next five years, the government’s own plan acknowledges

70%

Amount of infrastructure investment needed in next five years expected to come from the private sector

Groupe Eurotunnel, which owns and operates the Channel Tunnel, is now listed on the FTSE All-World and FTSE Medium Caps indices

Eurotunnel to join FTSE AllWorld list Groupe Eurotunnel has now been included in the FTSE All-World and FTSE Medium Cap indices following its September 7 updates. The changes took place from close of business on Friday (September 16).

The operator of the Channel Tunnel, a popular route for crosschannel coaches, is currently listed both at Euronext Paris (GET) and at the London Stock Exchange (GETS). It said the announcement, made in London, is recognition of Eurotunnel’s performance and its ability to meet the highest standards in the financial sector.

The FTSE All World is important because the Index fund managers who track the performance of FTSE All Word Europe index will rebalance their portfolios on this basis at the close on September 16. The FTSE MediumCap is a reference for international mid

capitalisations.

“The FTSE indices are acknowledged for their depth and breadth; they help investors to conduct their trades transparently and to compare their performance against both the market and other reference stocks,” said Eurotunnel.

“The FTSE indices reflect market trends and track the progress of a portfolio containing a wide variety of international businesses.”

Groupe Eurotunnel is also listed on other indices on the NYSE Euronext and MSCI, the principle amongst which are: The CAC Next 20, which lists the 20 most significant stocks (in terms of market capitalisation and liquidity) after the stocks on the CAC 40.

The SBF 120, which lists the 120 largest and most liquid French quoted stocks.

The MSCI Global Standard and MSCI Growth indices, which give exhaustive coverage to companies around the world with medium and large capitalisations, together with companies with strong growth potential.

a new technology hub, DoES Liverpool, in a bid to work more closely with software developers across the area.

Raja Saggi, head of small business initiatives for Google UK, said: “The internet has created huge opportunities, but many business owners feel they don’t have the expertise they need to help their businesses grow online.

“This is the first time we have ever run a series of events aimed

at helping one city, and we’ll be working hard with our partners to make a real difference to Liverpool’s internet economy over the coming months.

“With Liverpool’s strong business networks and sense of community, we believe this is the best city to run such an initiative.”

The Getting Liverpool Business Online scheme will be launched

by Google UK’s managing director, Matt Brittin, in Liverpool.

BusinessNews.indd 23

September 21, 2011 | COACH & BUS WEEK | 23

BlOG of the week

DOES yOUr CEO DEAl WitH CUStOmErS DirECtly?

Business consultant, coach and speaker Adrian Swinscoe focuses is on developing growth, performance and profitability in companies of all sizes through: people, customers and creativity. He considers the level of interaction between CEOs and their customers on www. businesszone.co.uk.

Last week, I got a call from CEO of WinWeb, fellow blogger at The Small Business Blog and friend, Stefan Töpfer, about a blog post (I’m the CEO, Sorry!) he recently wrote about an experience he had with one of his customers.

Now, Stefan interacts with his customers on a daily basis and makes it part of his role as he feels it is essential to understanding his customers and the issues they face.

In the post, he said on a couple of calls he’d explained he was the CEO of the business and this was met with shock and consternation and he was left feeling like he had to apologise for being the CEO. What I think is interesting is why some of us think CEOs don’t deal with customers? Is it because that’s what we’ve got used to or is it because we don’t think we’re important enough?

Personally, I think it’s something we’ve got used to and have come to accept it’s the way things are done. Perhaps, it’s not the best way.

If we look at the former CEO of Tesco, Sir Terry Leahy - widely credited with responsibility for Tesco’s massive growth over the last 14 years. He turned Britain’s third biggest supermarket into the world’s third biggest food retailer in just

over a decade. In an interview with The Independent they put it this way: “Leahy is a marketing genius, though he claims all he has done is listen to the customers.”

Now, I’m not saying WinWeb is as big as Tesco but I do know it is growing very quickly and this strategy is paying off for them, just like it has for Tesco - interesting?

Does your CEO, or you as CEO, deal with your customers directly?

No? Why not?

Many people might say it may not be the best use of a CEO’s time. I would dispute that. Why? Well, if the above information is not enough data for you. Consider this: what way to get better, un-distorted, straight from the frontlines, market research and customer feedback than to deal with your customers directly?

Now, I’m not advocating every CEO does this every day. Sir Terry Leahy reputedly spent up to 40% of his time talking to customers and in store. But, just think the sort of insight you could develop if you did this on a regular basis.

Also, imagine the impact on your customers, your staff, your call-centre or help desk, or at sales meetings, if you kept showing up.

In a recent column in The Financial Times, the impact on Tesco’s staff was: “Sir Terry conveyed a sense of direction to his workforce and convinced them – by the amount of time he spent on the shop floor and listening to customers – he understood people’s jobs and cared about what they were doing.”

What will you now do differently?

Or, how will you get your CEO in front of customers more often?

Do CEOs such as Stagecoach’s Brian Souter deal directly with customers? www.coachandbusweek.com

20/09/2011 00:48

24 | COACH & BUS WEEK | September 21, 2011

DELIVERIES

FLIGHTS HALLMARK The first full-size batterypowered bus to operate at a UK airport - an Optare Solo - has entered service with Flights Hallmark on staff transfer duties with British Airways at Heathrow.

The 8.8 metre 25-seater is running between Terminal 5 and the British Airways

headquarters at Waterside.

Covering 50 - 60 miles per day, the service is well within the range of the Solo EV. Its zero tailpipe emissions support the airline’s environmental strategy by cutting 20 tonnes of CO2 emissions compared to a diesel-engined bus.

Mark Wiles, property compliance manager for British Airways, said: “Introducing this

environmentally friendly battery-powered bus is a further commitment by British Airways, cutting our carbon footprint.”

Flights Hallmark, has applied a distinctive ‘green’ theme to the normal British Airways livery. An overnight charging point has been installled, enabling the bus to be charged using off-peak electricity for an estimated daily ‘fuel’ cost of around £7, which is about half the cost of the fuel an equivalent diesel bus would use.

LONDON UNITED Evobus UK has supplied French RATP-owned operator London United with seven Mercedes-Benz Citaro buses.

The new Citaros will be based at London United’s Hounslow Garage, and will be deployed on the 203

FACT FILE

CHASSIS/BODy Optare Solo EV EngInE N/A - Battery electric TRAnSmISSIOn N/A SEATS 25 SpEC Standard SUppLIED By

Optare 0113 264 5182

www.optare.com

Jan Aichinger CEO and managing director of Daimler Buses, EvoBus UK and Richard Casling, managing director of London United Busways

AUSTIN TRAVEL Scottish operator Austin Travel has taken delivery of two Volvo Plaxton Panthers.

Both are 12.8m long and based on Euro 5 Volvo B9R chassis incorporating a rear mounted Volvo D9B 9.36 litre engine delivering 380bhp and Volvo I-shift automated gearbox. Euro 5 is achieved through SCR technology.

Austin Travel has also specified Alcoa Dura-Brite alloy wheels and a reversing camera with dashboard mounted monitor.

The coaches feature Politecnica GTV reclining seats with all age three-point seatbelts trimmed in red moquette with burgundy leather headrest inserts and piping. A matching courier seat is installed in the Plaxton’s entrance with the driver benefiting from an air suspended, fully adjustable

route, operating between Hounslow and Staines.

London United’s engineering director Les Birchley said he was very pleased with the build quality and appearance of the new vehicles and was looking forward to operating them in London.

The Citaro is 12 metres long and meets Transport for

model.

Austin Travel is a family business operating in Edinburgh and the Scottish Borders, founded in 1966 by the father of current directors Barry and Douglas Austin.

The company operates eight vehicles on a variety of work with the emphasis on tours under the Scotline brand and services for incoming tourists.

The new Panthers have replaced a pair of three year old Plaxton Paragons.

FACT FILE

seat. The interiors are to alternative specifications with one having 53 seats for the company’s AT Tours business and the other up to 61 seats for their Scotline Tours day tour programme.

Customer comfort in both vehicles is maintained through the specification of climate control with a

roof mounted ThermoKing air-conditioning unit, tinted glazing and Webasto heaters. The interior soft trim, including curtains, continues the red theme, contrasting with the Panther’s new light grey mouldings.

Entertainment is provided by a dash mounted DVD/ Radio/PA system with a

forward mounted drop down monitor. The Scotline Tours livery features a map of Scotland highlighting key tourist destinations served.

Plaxton’s refined body structure for new generation Panthers contributes to a reduction of three quarters of a tonne in the unladen weight against the previous

CHASSIS/BODy Volvo B9R/ Plaxton Panther EngInE Volvo D9B 9.36 litre 380hp TRAnSmISSIOn Volvo I-Shift SEATS 53 and 61 SpEC Thermo-King air con, Politecnica GTV reclining seats SUppLIED By

Plaxton Coach Sales 01723 581500 www.plaxtonlimited.co.uk

Tel: 01353 773000 Fax: 01353 773001 Email: info@mcv-uk.com

www.coachandbusweek.com

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September 21, 2011 | COACH & BUS WEEK | 25

Have you taken delivery of a new vehicle and want to tell the world about it?

Email all the details and pictures to cbwinbox@ rouncymedia.co.uk

London (TfL) specification, which includes two passenger doors. It is certified to EU regulation 107.02 and incorporates equipment for disabled persons.

The vehicles will be powered by the MercedesBenz OM906 (h) LA engine, which meets EEV emission levels. A ZF transmission and rear axle complete the drive train. The vehicle is equipped with a number of safety features, including traction control.

FACT FilE

CHASSiS/BOdy Mercedes-Benz

Citaro

EnginE Mercedes-Benz OM906

(h) LA, EEV

TrAnSmiSSiOn ZF auto SEATS 36 SpEC TfL SUppliEd By

Evobus UK 024 7662 6000 www.evobus.co.uk

INTRODUCING

HENRY COOPER North Tyneside’s Henry Cooper Coaches has taken delivery of the final Profile coach to be completed at Plaxton’s Scarborough plant, bringing the curtain down on a model range which has spanned 20 years.

The Profile has a 12m Volvo B7R chassis with the 290hp D7E-290 Euro 5 engine coupled to a ZF six-speed automatic gearbox.

The vehicle contains 57 Politecnica fixed seats with three-point seat belts trimmed in a red moquette with matching crew seat and Grammar driver’s seat. The interior soft trim continues the red theme, contrasting with gold curtains and a sky blue roof lining. Passenger comfort is assured thanks to the specification of climate control, incorporating a

V

from its original Lane End Garage site which has been extensively rebuilt in recent years to encompass modern maintenance facilities, petrol forecourt and shop. The fleet is used on a wide variety of local and long distance work and predominantly features Plaxton coachwork, the flagship of the fleet being one of the first new generation Elites delivered in 2009. roof-mounted Thermo-King air-conditioning unit and entertainment is offered through a radio/CD/PA system.

The end of Profile means the complete Plaxton coach range is now built using stainless steel.

Plaxton Coach sales director, Kevin Wood, said: “It was always planned to progressively introduce stainless’ across the

range and when the next generation Cheetah arrives early next year, all Plaxton coaches will be stainless steel.”

Henry Cooper Coaches is a family business which first operated motor buses from Annitsford, Northumberland in 1926 and is now managed by second and third generation members of Henry Cooper’s family. The firm operates eight vehicles

e olution

FACT FilE

CHASSiS/BOdy 12m Volvo B7R EnginE Volvo 290hp D7E-290

Euro 5

TrAnSmiSSiOn ZF six-speed

automatic

SEATS 57 SpEC Excursion SUppliEd By

Plaxton Coach Sales 01723 581500 www.plaxtonlimited.co.uk

• NEW GENERATION • NEW DESIGN • NEW IMAGE

DESIGNED TO LEAD. BUILT TO L AST. Sterling Place, Elean Business Park, Sutton, Ely, Cambs CB6 2QE Telephone: 01353 773000 Fax: 01353 773001 E-mail: sales@mcv-uk.com www.coachandbusweek.com

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26 | COACH & BUS WEEK | September 21, 2011

eg

ESSENTIAL GUIDE

› winter care

Battle the elements with snowchains A belt and braces approach to dealing with the elements is always prudent and with the cold winter months just round the corner, operators are advised to kit up in preparation for snowfall. Coach & Bus Week looks at the services on offer from snow chain specialists to enable operators to look after their tyres and ensure a hardier and more comfortable drive PLOUGH ON WITH PEWAG

With the last few winters heavy with snow, carrying chains is becoming popular with many operators, says Brindley Chains, which stocks snow chains for most popular tyre sizes for next day delivery.

Contrary to common belief, snowchains are not that difficult to fit, says the company, which encourages operators to prepare for the winter by purchasing chains before the snow arrives.

In the UK there is no legal requirement for vehicles to carry snowchains or any other traction aid during the winter. As a consequence of this, there are least one or two instances during the winter when a snowfall causes absolute chaos on the roads. So despite the law not dictating it, it makes good sense to carry snowchains or AutoSocks during the winter months.

In areas of Europe where snowfalls are commonplace throughout the winter, it is a legal requirement to carry snow chains in preparation for such occurrences, particularly in alpine regions. So if you plan to visit France, Germany, Switzerland, Austria, Italy, Spain or any of the Scandinavian countries you should be aware that there are www.coachandbusweek.com

EG.WinterCare.indd 26

certain areas where snowchains or other traction aids must be carried, and without which you may be refused entry. Don’t be caught out!

Pewag is a well known brand and manufacturer of snowchain and has been making high quality chains for many years. Brindley Chains has been the sole UK distributor for Pewag since 1984. Pewag knows a thing or two about snowchains too.

As one of the worlds leading snow chain manufacturers for over eighty five years, it has been responsible for many new product designs and innovations.

Pewag snow chains are renowned for their high quality and ease of use, and assures you of complete satisfaction with your purchase. With snowchains available for cars, 4x4’s, SUV’s, trucks, coaches and buses, Brindley Chains has a snow chain to suit your needs.

For commercial vehicles there are three options on offer: the Pewag Cervino, which is the economical choice; the Pewag Austro-Super, the heavy duty snowchain and the Pewag AustroSuper-V – the super heavy duty option. Should you change your vehicle within 12 months of purchasing Pewag snowchains and they no longer fit, the company will exchange them for a like for like product in the correct size for free.

T: 01925 825555 E: sales@snowchain shop.co.uk W: www.snowchainshop.co.uk

ENGLISH CHAIN GEArS UP fOr SNOW English Chain is the UK distributor for the MaggiGroup range of Italian snowchains used worldwide.

For many years English Chain has specialised in supplying the commercial vehicle market in the UK. Products range from the traditional diamond pattern driveon chains for coaches to new quick-fit TRAK with innovative design, self-adjusting and selftensioning.

as winters are getting colder, snowchains are becoming more popular

The four Types of show chains on offer: select super range offers 1 The drive-on chains for heavy and fully-loaded commercial vehicles comprising the following features: Hardened alloy steel chains for strength and wear; n Overlaid protection links to

20/09/2011 00:50

pewag

●●●

maximise handling, grip and control; n Square section links up to 8mm thick; n Diamond pattern over tread; n Simple, easy tensioning system; and n Fully reversible chains.

TRAK Truck range is 2 The designed specifically for commercial vehicles and uses a patented mounting system to provide a strong, reliable alternative chain to the traditional drive on chains, with the following features: n Innovative fixing system using the wheel hub as a fixing point; n Chains fitted to the outside of the drive wheels eliminating the need to hook up on the inside of the wheels; n Self-adjusting and selftensioning; once fixed in place, no manual intervention is required; n Fully reversible and quick to dismantle; and n Core-hardened, galvanized cross bars.

The Select Semplice range suits any type of coach and is “great for long distances.” It comprises the following features: n Drive on chains for coaches; n Hardened alloy steel chains for strength and wear; n 7mm square section links; n Diamond pattern over tread; n Simple, easy tensioning system; and n Fully reversible chains. the MCX 1 Offroad 4 Finally, provides high-traction chain with a special hexagonal design on the tread and is ideal for moving snow or ice by special off-road vehicles, snowploughs or diggers.

With 85 years’ experience of manufacturing, exporting and distribution, the company says: “We provide a complete service enabling you to source all your chain products reliably, quickly and competitively from one supplier.”

3

T: 01483 428383 E: sales@englishchain.co.uk W: www.englishchain.co.uk

● ● ● ● ●

FOR BUSES, COACHES & TRUCKS SINGLE OR TWIN CHAINS AVAILABLE GUARANTEED QUALITY EXCELLENT VALUE TUV APPROVED

rced

fo Rein uper

-S

stro & Au with

Email: sales@snowchainshop.co.uk FOR MORE INFORMATION OR VISIT

Snowchains MAGGIgroup

● ● ● ●

For coaches, buses and trucks Twin chains available TÜV and Austrian ÖNORM certified Multiple-set discounts

Tel: 0845 3303 446

www.englishchain.co.uk/cbw www.coachandbusweek.com

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20/09/2011 00:51

e ratenis

28 | COACH & BUS WEEK | September 21, 2011

UKBA COnfErEnCE

A conference of best bus practice Coach & Bus Week’s Gareth Evans reports on the UK Bus Awards Conference, which was held in Nottingham last week

M

ore than 70 top bus industry managers from around the UK gathered in Nottingham last week to tour the city’s award-winning public transport system and announce the shortlist of the 2011 UK Bus Awards (UKBA) – which was published in last week’s CBW. The conference, held in conjunction with the Chartered Institute of Logistics and Transport (CILT), is the eighth in a series devoted to highlighting and examining excellence, innovation and good practice in the industry – a key element of the acclaimed UKBA scheme.

The two-day event got underway on Wednesday September 14 with a tour of the some of the key features of the public transport infrastructure in Nottingham - officially Britain’s least cardependent city, and named Transport Authority of the Year by the UKBA for the second time in 2010. Not to be forgotten of course, are the local bus companies which have won multiple awards for their efforts.

On returning, there was an interactive workshop on our ability as an industry to recruit, train and retain young people in all staff grades. Keynote speaker during this session was Darren Roe, engineering director from Stagecoach London. In his former role at Stagecoach Manchester, Darren was a passionate advocate www.coachandbusweek.com

UKBAconf.indd 28

of apprenticeship schemes and involvement with local schools to recruit and attract talent to the industry.

The conference dinner was addressed by Ian Morgan and Melvyn Hopwood, of trent barton fame. Both are without doubt leading exponents of the ground-breaking work the company has done in transforming the marketing, operation and delivery of bus services over the last 20 years.

On the Thursday morning, the two sessions covered the ‘Partnership in the Age of Austerity’ and Fares and Ticketing – faster and more flexible’.

commercial,” explained Mark. “Our relationship with Cornwall Council has changed in recent months. Up until then we enjoyed an informal relationship.”

Mark said after it became a unitary authority last year, there were “changes at the top”. After agreeing £750,000 worth of savings, the illegal letter sent by the authority to operators informing them of funding changes, as reported in CBW at the time, was withdrawn.

“Members of the media have been most supportive. The coverage has really shaken up the council, especially the councillors,” added Mark. “They threatened to withdraw all tendered network and redraw it.”

Looking to the future, Mark concluded: “We’re safe until March 31 next year. Where do we go from here? There is almost certain to be a new Transport Bill in 2012.”

Martin Dean, gave an update on the Go-Ahead Group’s experience to date with the UK’s first Statutory Quality Partnership agreement reached under the 2008 Act, in Oxford. With wide experience and deep knowledge of the industry, Martin has worked for a wide variety of transport organisations, as well as consultancy and Transport for London, in a career which has seen him rise to challenges in bus, rail and light rail operations.

However, Martin was keen to stress right from the start of his presentation: “There is no personal glory here – this project is nothing to do with me. I’m here in place of Philip Kirk.”

Reflecting on the partnership and referring to previous local authority plans to ban direct bus links into the heart of Oxford, Martin said: “The key thing is that it has maintained access to the city centre.

“Replacing single deckers with double deckers has been expensive in capital terms. It’s definitely worth the effort but it is not a decision to be taken lightly.”

Andy Gibbons, leader of the small transport team in the Nottingham City Council unitary authority which has delivered a range of pro-bus policies, talked about how councils can maintain momentum towards pro-public transport policies in the current difficult era for local government spending.

“Despite the tram, we’ve managed to maintain full city centre integration. We’ve now got the highest bus use outside London,” said Andy.

“Punctuality and reliability is now meeting and indeed, exceeding the Traffic Commissioners’ window of tolerance. More importantly for us, 90% of the network is commercial.

“Partnership has been at the heart of what we do for 10 years – since we’ve had a Voluntary Bus

Partnership in the Age of Austerity

There were three presentations on how we can make partnerships work in the current financial climate.

Mark Howarth, MD of Cornish independent operator Western Greyhound, talked about maintaining rural networks – the success of which has led to multiple award wins over a sustained period of years.

Mark’s commitment to high quality service delivery, active promotion and partnerships with the local authority and the wider community are well-known and enabled him and his colleagues to develop a highly successful business in what many might consider to be unpromising territory.

“Our commercial Sunday services are now almost as busy as weekdays. 60% of our network is

20/09/2011 01:47

£1 16m Reading Buses’ ‘in to town’ fare promotion

The number of contactless credit and debit cards issued in the UK

70

September 21, 2011 | COACH & BUS WEEK | 29

The number of attendees as the UK Bus Awards Conference

As is customary, a group photo was arranged for the shortlist announcement in front of a UKBA branded bus Quality Partnership (VBQP). A Statutory Quality Bus Partnership (SQBP) has been in operation for a year.

“Our 10-yearly review of the VQBP shows we’re hitting all our targets. We could see buses all fighting for the same road space, alongside taxis and disabled parking bays.

“I understand all operators want it to stay and there are no longer any murmurings from councillors about buses in the city centre.”

Looking to the future, Andy said there are plans to expand the SQBP to include both the city’s bus stations and along main roads.

Above: Chris Cheek, Martin Dean, Mark Howarth and Andy Gibbons. Left: Seeing and experiencing Nottingham’s award-winning infrastructure

Fares and Ticketing

As an industry, we’ve come to recognise that our policies towards fares and ticketing have a crucial role to play not only in the delivery of revenue, but also in the speed and efficiency of our operation and in the crucial area of how we are perceived, particularly amongst non users. Clever product design and strong promotion can change perceptions, increase ridership and speed up services - hence the number of entries touching on these subjects, and the fierce competition between them, in our 2010 competition.

James Freeman, CEO of Reading Buses talked about the success of his ‘£1 to town’ promotion - a simple, low-tech, easy to promote scheme which has won large numbers of extra customers from the inner areas of the town.

“Introducing the promotion on routes 27 and 29 has led to a considerable level of growth – 12 to 15% year-on-year,” he explained.

UKBAconf.indd 29

“The key to it is £1 feels like a giveaway. We’ve since extended it to other routes. Casual travel has increased by a significant margin.”

However, James offered a cautionary tale. “We had unprofitable routes in Newbury.

We dropped the £1.80 fares to £1.

The problem was 50% of the riders were concessionary pass holders.

So far our £1 fares have been ignored by our local authorities but the structure could have a significant effect on reimbursement rates.”

Arriva’s Mike Woodhouse, who has led the group’s hugely successful launch of m-ticketing, which offers customers the chance to pay for their bus travel using their mobile phone, gave a presentation on the firm’s i-Phone app.

He described m-ticketing as a “wide market”. “For me personally as a marketer, to understand how customers travel, and when, is great. We’re going to use CRM to target them.

“Our own customer research shows 90% of our passengers have got a mobile phone and smartphones are now owned across the market.

“The m-ticket we now use is visual. It’s low-tec. Our customers don’t care about the science – all they know is it’s done using their phone.”

“The biggest take up of m-ticketing has been with fourweekly tickets. We’ve enjoyed a return on our investment within six months.”

Helping to quantify the success of the technology, Mike said half a million journeys were made using m-ticketing in its first year of operations - a figure which has now topped one million.

It is hoped this subject will be explored in greater depth in a future issue of CBW. Howard Francioni from RBS World Pay discussed the latest developments in smartcard technology, using contactless bank payment cards as opposed to dedicated industry-specific products.

“There are now 16m contactless credit and debit cards issued in the UK – double that of last year.

Stagecoach said it wanted the system to be an additional payment method, to make it easy for passengers,” Howard enthused.

Explaining the performance of the system to date, Howard said: “Stagecoach in Liverpool has not seen any casual users as yet. However, data shows the technology has attracted a number of regular users. Stagecoach believes if someone boards with a £5 note and change has to be given, contactless payment is quicker.”

At the conclusion of the conference, Chris Cheek told CBW: “It’s been a fascinating two days, in which once again the bus industry demonstrated its robust response to current economic uncertainties.

With new approaches to recruitment and staff relationships, to marketing and to ticketing and payment systems, managers are clearly determined to rise to the challenges which we all face.”

The UK Bus Awards ceremony, during which the winners are announced, will be held on November 29 at the Hilton Hotel, Park Lane, London.

For further details, visit www. ukbusawards.org.uk or call 0870 900 1450

www.coachandbusweek.com

20/09/2011 01:49

30 | COACH & BUS WEEK | September 21, 2011

FACE TO FACE › peter hendy

Peter tells it how it is Peter Hendy and the bus industry go far back and although he made the switch to Transport for London, he still keeps at least one foot on the ground and in the driving seat. Coach & Bus Week’s Meera Rambissoon asked him about his career, his views on the industry and the New Bus for London

P

eter Hendy is a hard man to pin down but he does have an important and varied role as Commissioner of Transport for London. So far he has 30-odd years experience working in the industry. He has worked under the mayoral aegis of both Ken Livingstone, who was London mayor when Peter joined TfL and Boris Johnson and a plain-speaker who doesn’t mince his words, Peter describes them both as “very demanding” and “complete mavericks.”

“Ashamed” to say he was a bus spotter from the age of six, Peter joined the industry as graduate trainee for London Transport (LT)in October 1975, becoming a conductor at Riverside (Hammersmith) in the Summer of 1976. He became personal assistant to the chairman of LT in 1978, and gained experience in all aspects of bus operations before appointment to senior posts, in personnel in 1980, and in operations from 1983.

Appointed managing director of CentreWest London Buses on its formation in 1989 – he loved running his own business. Under his direction, CentreWest gained the reputation of being highly innovative and successful, developing better services, increasing patronage using midibuses and real time information technology and introducing low floor accessible buses.

Peter went on to lead the successful buy-out of CentreWest by its management, with staff involvement, in September 1994. www.coachandbusweek.com

PeterHendy.indd 30

Having acquired Q Drive Buses in March 1996, CentreWest also became part of a consoritum, Tramtrack Croydon Limited, which won the PFI project to design, build, operate and maintain the Croydon Tramlink system. FirstGroup acquired CentreWest in March 1997, and Peter became divisional director, London and South East, relinquishing the role of CentreWest MD in July 1998.

In 1998/99, he was a director of New World First Bus and New World First Ferries in Hong Kong, FirstGroup’s first overseas venture.

From 1994 to 2000 he was a council member of the Confederation of Passenger Transport, and was formerly a member of the Industrial Tribunals.

Peter’s final role for FirstGroup was was as deputy director for its UK Bus division where he was responsible for First’s bus operations in London and southern England, bus development and policy issues, and light rail, including the Croydon Tramlink.

Peter joined Transport for London in January 2001 and took up the post of Commissioner on February

“We had to improve the bus service from a lower standard under Ken – we’ve had to maintain and improve it (and reduce subsidy) under Boris.”

Peter Hendy

1, 2006. Chair of the Commission for Integrated Transport (CfIT) between 2005 and 2008, Peter was awarded a CBE in the 2006 New Year’s Honours List.

Why did you start working on the buses and in transport in the first place?

I was a bus spotter from the age of six, I’m ashamed to say! But since then, I’ve learned the people in the industry are fantastic.

Q A

What did you enjoy most about working in the industry?

I still do enjoy it! I liked running my own business at CentreWest; I liked running the London bus network.

But then I liked being a conductor, and a driver, too (and I still do both).

Q A

Why did you make the switch from being in the driving seat within the industry to what could be described as the other side of the fence at TfL? Because I could! It seemed to me the Mayoral system had the potential to bring real improvements to London’s Buses – and so it’s proved.

Q A

What do you enjoy most about your current role?

Being able to take great pride in the achievements of our organisation and the people who work for it, and who do so well in difficult circumstances.

Q A

What are you most proud of having achieved in your career either in the industry or at TfL or both?

Improving the bus service.

Whatever people say, in the 70s and 80s London’s buses were terrible – we operated only 80-85% of the service, to really poor standards. Today, it’s the envy of cities all over the world.

Q A

How does working under Ken Livingstone and Boris Johnson differ?

They’re both very bright, very demanding and both complete mavericks! We had to improve the bus service from a lower standard under Ken – we’ve had to maintain and improve it (and reduce subsidy) under Boris.

Q A

Buses in London and ridership figures have seen huge transformation. Do you advocate a regulated approach for the rest of England?

The only reason regulation in London is successful is because we have the

Q A

20/09/2011 01:07

September 21, 2011 | COACH & BUS WEEK | 31

the operators are very good; some less so. I wish the Traffic Commissioners had more resource to pursue the bottom end of the industry – either operators who shouldn’t be operating at all or ones who aren’t reliable. I think more money and resource put into this, by VOSA and DfT, would be a very good thing. The Traffic Commissioners deserve support from the whole industry and from Government too.

Keeping business as usual and London moving while transporting athletes, officials, press and spectators, during the 2012 London Olympics will be a huge challenge. Is travel chaos in the Capital not inevitable over the period of the Games?

This city doesn’t do ‘travel chaos’ even during a tube strike – it’s remarkably resilient. The only people who do ‘travel chaos’ are lazy headline writers at the London Evening Standard! We will need – some reduction in demand as a result of proactive work with employers – the co-operation of our regular users and the spectators – and hard work by businesses affected by the Olympic Road Network and events.

We’ll get all that, and it will be a superb spectacle and a fabulous place to be in 2012.

Q

A

Peter Hendy loves to drive on Route 23A, which he and some friends run once each year from Warminster over Salisbury Plain to the deserted village of Imber, using AEC Routemasters – including his own preserved example money to buy what London needs.

The Mayor – both Mayors have seen the necessity of that in London’s conditions. If other places in the UK want to benefit from regulation then they need the money to buy the services they want. Otherwise, there is no point. And if there’s not any money, then this form of regulation isn’t appropriate. The Traffic Commissioners are very effective regulators and can economically police a deregulated industry, and in fact deserve more support for doing it so well with so few resources and support.

Were you sad to see the BendyBuses phased out?

What advantages and disadvantages does the New Bus for London have?

Boris didn’t want artics; he’s elected, and I’m appointed, so I do what he wants. The New Bus for London is a great opportunity, and if you look at it, with three double-width doors it will board people as quickly as

Q A

PeterHendy.indd 31

an artic using less road space. So it’s good – and it’s environmentally friendly and a stunning design.

Your former role of director of surface transport has now been filled by Leon Daniels – what is it like having him on board?

Leon is doing really well, and his wide experience of buses both in the UK and overseas with FirstGroup brings a lot to the role of MD (ST). Since I’ve known him for over 40 years, we have no surprises from each other.

I’m delighted he’s on board.

Q A

How was your own experience of taking over from where the infamous Bob Kiley left off, in February 2006?

Bob Kiley wasn’t infamous, and he was the right man for the job in 2000/1. But he was more of a politician. I leave that to the Mayor. I’m happy to run TfL and the transport system as well as I can.

Q A

London is not protected from the axe of cuts - how will this affect bus services and fare levels in London?

We’ve had about 20% cut from total government grant, but of course that is supplemented by fare increases.

The Mayor set out to maintain bus service mileage levels and quality from now to 2014/15, at the same pre-spending review fares assumption of RPI+2, and we will achieve this. Of course, we are making strong economies elsewhere on everything except this, Mayoral priorities, Crossrail and the tube upgrades.

Q A

What are your views on the state of the bus industry outside London and what does the future hold for it when the swathes of cuts – due to get worse - kick in?

The bus industry outside London is remarkably resilient considering the minimal subsidy it gets. Some of

Q A

You have said: “I like being outside.” Do you get much chance of being outside now and do you miss your days working for bus companies?

Yes, I still like being outside - I prefer it to being in meetings! And I love talking to my staff.

Q A

Q

What is your favourite bus route and why?

Ha! Route 23A, which some friends and I run from Warminster over Salisbury Plain to the deserted village of Imber once a year! We register the service and run it with Routemasters – including my own – once a year in early September.

A

Q A

What do you enjoy doing to unwind outside of work?

Driving my Routemaster, if not to Imber, then anywhere else!

www.coachandbusweek.com

20/09/2011 01:08

32 | COACH & BUS WEEK | September 21, 2011

THE BIG PICTURE

This delightful Duple-bodied Bedford OB is operated by Boultons Coaches of Shropshire. It was caught on camera by editor Gareth Evans who was attending the wedding of his cousin, Martyn Ruscoe, on Saturday, September 10.

Having transported the bride Emma to Whittington Church, near Oswestry, where it is seen here, the vehicle carried an enthusiastic party to the reception at Sweeney Hall. Mick Boulton told CBW: “It was previously operated by Wye Valley. We acquired ‘HVJ203’ in 1983 and renovated it. It is now one of two vehicles in our heritage fleet, which we use on private hire.”

The other vehicle is a Burlingham Seagull-bodied Leyland Royal Tiger, registered ‘KNT780’.

www.coachandbusweek.com

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www.coachandbusweek.com

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20/09/2011 00:41

34 | COACH & BUS WEEK | September 21, 2011

SHOW rEpOrt › showbus

Sunshine at Showbus Coach & Bus Week’s Gareth Evans reports on Showbus, the annual national gathering for buses, coaches and operators www.coachandbusweek.com

Showbus.indd 34

I

t wasn’t shorts weather but neither was it necessary to don a thick coat. Contrary to the forecast, ‘Showerbus’ did not make its predicted return this year – much to the delight of visitors, traders and organisers alike.

As reported in CBW954, drowned rats could be found in their thousands at last year’s event, as rain and wind battered the hundreds of buses and coaches which had gathered at the Cambridgeshire airfield, home of the Imperial War Museum.

Was it busy this year? That is a difficult question to answer because

the layout of the site varies each year. As this issue went to press, official data was not yet available.

Notable however, was the increased number of coach sales teams present this year. While seasoned Showbus attendee and supporter Plaxton showcased a new un-registered Panther-bodied Iveco, making their debut at the event were Arriva Bus & Coach, Evobus, EVM, Irizar UK and Volvo.

Among those present on the Volvo stand were David Stevenson and his colleague Jo Page. A total of 400 ‘goodie bags’ were given away in return for a 50p donation to charity. Thus, a commendable

20/09/2011 01:33

September 21, 2011 | COACH & BUS WEEK | 35

2 1. The theme of this year’s display in front of the American Air Museum was Maidstone & District, part of which is seen here.

2. Plaxton showcased a new unregistered Panther-bodied Iveco.

3. Two generations of the Brown family, owners of Crawley Luxury Coaches - Oliver, aged 8 who is Darren’s son and his grandfather David. 4. Providing a reminder that Potteries-based Wardle is now part of Arriva was this scene

1 amount was raised in aid of the Teenage Cancer Trust.

“We’ve been very busy,” David Stevenson told CBW. “Not only have we raised money for the Teenage Cancer Trust but we’ve also enjoyed a good response from operators.

It’s been really successful for us.

We are almost certain we’ll be back next year.”

Accompanied by a brand new un-registered Temsa Safari HD was Arriva Bus & Coach’s office-based sales and rentals representative Steve Fletcher.

“It’s our first time here. We thought we would give it a try – you have to give everything a go,” said

Showbus.indd 35

Showbus: a synopsis

As previously featured in CBW, Showbus is a colourful display of around 500 buses and coaches from all over the UK, plus visitors from overseas. Buses and coaches, old and new gather annually in September at the Imperial War Museum at Duxford near Cambridge.

For further details, visit http://www.showbus.com/ or e-mail rally@showbus.com

3

4 Steve. “We know a lot of operators attend this event, rather than, at the risk of sounding in any way derogatory, merely enthusiasts.”

Steve added: “It is 27 years since I was last at Duxford. It’s changed a bit in that time.”

Irizar UK had its 12.2 metrelong i6 super high 50-seater demonstrator coach available for inspection.

“The ethos of Irizar UK is to be very much in the middle of coach operators and to work with them,” explained Irizar UK’s Steve O’Neil.

“It’s my first time here. I’ve been in the coach industry since I was 18 months old when we used to have

coaches in our back garden. Dad is also here today and he’s been in the coach industry for 40 years.”

Evobus was publicising its used vehicles arm and thus was present with a red-coloured Mercedes-Benz Touro. The stand was manned by the ever-friendly and enthusiastic Simon Matthews, manager of used vehicle sales and his colleague Jessica Casserley.

Reflecting the centenary celebrations of the old company, which is now part of Arriva, Maidstone & District was the theme of the display in front of the American Air Museum hangar this year. The vehicles, were

www.coachandbusweek.com

20/09/2011 01:34

36 | COACH & BUS WEEK | September 21, 2011

SHOW rEpOrt › showbus

1

2

1. Another part of the Maidstone line up was Judds open-topper and a preserved Bristol VR. 2.

Irizar UK’s Steve O’Neil and Rob McDonald. 3. The Lodges line up included this fine pair of Bedford OBs - note the open-sided example.

4. Among the coaches operators present was Eastons, with this Van Hool Alizee. 5. In the company of Martin Isles, Edward Neal and Canon Nick Molony, this Enviro 200 was blessed in honour of the late Chris Day, a supporter of Showbus

4 also the subject for the parade.

On the coach front, making its rally debut was Caetano Levantebodied Volvo B9 ‘FJ11MLU’, which is part of Mike de Courcey Travel’s fleet, which operates under contract to National Express from the former Veolia depot in Birmingham. The coach, which had been entered for judging, was brought to the event by mechanics Rob Davies and Michael Cyrana.

Rob, a CBW reader, said: “This is my fifth time at the event.” By contrast, Michael said he was making his inaugural visit to the event. “I’ve been dragged along,” mused Michael. www.coachandbusweek.com

Showbus.indd 36

3

5

“We’ve been very busy. Not only have we raised money for the Teenage Cancer Trust but we’ve also enjoyed a good response from operators.

It’s been really successful for us.”

David Stevenson Volvo

ADL Enviro 200 ‘KX09ACU’ was blessed in honour of the late Chris Day, co-owner of Aylesburybased Red Rose Travel and a keen supporter of Showbus, who died on Easter Day this year. Taking part in the ceremony were Dr Martin Isles, one of the organisers of Showbus, Edward Neal of Red Rose and Canon Nick Molony.

“Chris had cancer. He was certainly well known in the bus industry,” said Canon Molony.

On perhaps a more positive note, he mused: “I’m now retired. This is why I can come here on a Sunday for the first time.”

Of note was the presence of

two members of the Stagecoach heritage fleet. Tri-axle Alexanderbodied Olympian ‘F110NES’, recently restored by Stagecoach East, was parked alongside twoaxle Olympian ‘F601MSL’, operated

by Stagecoach South.

Seasoned Showbus supporter Lodges Coaches brought along a quintet of vehicles this year, four of which form part of the family-run firm’s heritage fleet.

Notable however, was the welcome presence of a pair of Bedford OBs – ‘TMY700’, which has attended previously, was this year joined by ‘LTA752’, a charming example with semi-open sides.

20/09/2011 01:35

September 21, 2011 | COACH & BUS WEEK | 37

6 6. Two members of the Stagecoach heritage fleet - ‘F601MSL & newly restored ‘F110NES’. 7. Rob Davies and Michael Cyrana, mechanics at DeCourcey’s Birmingham depot, which works National Express diagrams. 8. Part of the FirstGroup line up. 9. The Dudleys of Inkberrow crew: Mai and Chris Dudley and driver Dave Uzzelf. 10. Sullivan Buses’ Steve Simmonds and Mark Curran in front of the firm’s ADL E200. 11.The Ensignbus line-up - a Tiger, RT and Olympian

8

9

10

11

7

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20/09/2011 01:37

38 | COACH & BUS WEEK | September 21, 2011

AWArd fOCUS› big bus challenge

Big Bus Challenge showcases bus advertising potential Winning ads for Compassion in World Farming and Mini beat 650 other entries in the Big Bus Challenge awards ceremony held at the London Transport Museum

C

ompassion in World Farming and Mini advertisements were the winning entries of the CBS Outdoor Big Bus Challenge, announced last week.

The awards ceremony held at the London Transport Museum in Covent Garden last Thursday

www.coachandbusweek.com

BigBusChallenge.indd 38

saw National bus advertising (ad) space worth £200,000 scooped by marketing agency Elvis Communications for ad design for Compassion in World Farming.

Meanwhile, 438 Marketing won regional bus advertising worth £25,000 for a Mini ad for the Williams Group. All ads were for the rear and side of the bus.

The creative teams behind the campaigns were rewarded with £2,000 of department store vouchers.

Throughout the summer, CBS Outdoor in association with Campaign magazine laid down a challenge to advertisers, agencies and creatives to show off their skills and create great bus ads for a national or regional advertiser.

The competition was designed to advocate the bus medium for advertising and showcase the creativity and potential it has in targeting consumers who are out and about, going about their daily lives.

Judges were looking for ideas that made full use of the scale, shape, and unique appeal of bus ads; and delivery of real impact on the street, showing how the advertiser can harness the power of buses to grab the attention, spark conversations, and stick in the mind.

The competition received over 650 entries from across the UK and guests were able to view a creative showcase of submitted work at the London Transport Museum at the awards ceremony.

Opening the ceremony earlier this month, Jason Cotterrell, country director of CBS Outdoor, UK said: “This is a fantastic celebration of bus advertising. Campaign and CBS Outdoor are bringing forward excellence in bus advertising and it’s a wonderful showcase for bus advertising and shows it can be big, be bold and be seen.

“On average, buses cover 700 miles a week along their routes,

20/09/2011 00:39

September 21, 2011 | COACH & BUS WEEK | 39

438 Marketing won regional bus advertising worth £25,000 for a Mini ad for the Williams Group, pictured on a bus outside the London Transport Museum where the awards ceremony was held. Left: Elvis Communications won ad space worth £200,000 in the national category for advertising Compassion in World Farming

which has huge potential as they target not only their passengers, but pedestrians and motorists.”

“We know the canvas is a little bit different and can move,” he added and said the judging was very intensive and contested from all sides. Campaign editor Claire Beale commented it was “quite difficult to get all the judges to come to a conclusion”.

Award judge Will Awdry, creative partner at Ogilvy & Mather, commended Elvis’ ad for “using the medium to make the point about other means of transport” and Claire Beale, also an award judge, said it was “a worthy winner”.

438 Marketing was praised by award judge Margaret Jobling, marketing director of Birds Eye UK. “It says something surprising about a Mini in an execution that is relevant to the medium,” she said.

Commenting on the national award, Joyce D’Silva, director of public affairs at Compassion in World Farming, said: “We came up against some stiff competition with some really creative ideas for the ads, so we’re thrilled to have won.

Bus advertising is a perfect platform

BigBusChallenge.indd 39

for us as it’s a great way of getting the public to support our campaign to end the horrendous export trade in live animals.”

Terry Mugan, marketing nanager at Williams Group, Mini said: “We really enjoyed creating our entry for the competition along with our agency 438 Marketing, so to win is just fantastic! The bus format couldn’t have been more fitting for

the Mini Countryman and we’re really looking forward to seeing our winning campaign on the streets of Manchester City Centre.”

The four other finalists were shortlisted in the national category were: n McCann Erickson London for B&Q; n Iris, the winner of last year’s CBS Long Copy Challenge, for Butlins; n BJL for Crown Paints; and

Elvis won the national award for its Compassion in World Farming ad (left); the Sainsbury’s Alperton ad attracted a media commendation

n Leo Burnett for McDonald’s Drive Thru.

In the regional category 438 Marketing was up against: n Publicis Life Brands Resolute for Allergan Ophthalmology, Optive; n Family Advertising for Crimestoppers, Knife Crime; n and Hunterlodge Advertising for London Fire Brigade.

Abbott Mead Vickers BBDO was also received a Media Commendation for its regional entry for Sainsbury’s Alperton which invited spectators to take a picture of the rear end of the bus and submit it to Sainsbury’s in exchange for Nectar points.

The judging panel included: Mark Yexley, commercial and operations director of Arriva UK Bus; CBS Outdoor’s Jason Cotterrell; Simon Dicketts, worldwide executive creative director of M&C Saatchi; and Simon Harrington, marketing director of CBS Outdoor, UK. To view all short and long listed entries for the national and regional categories, visit www.bigbuschallenge.com

www.coachandbusweek.com

20/09/2011 00:39

40 | COACH & BUS WEEK | September 21, 2011

DRIVERS

Send your driver news and stories to gareth.evans@rouncymedia. co.uk or call 01733 293 243.

Stagecoach Sheffield drivers strip for charity Funds to be raised from calendar sale in aid local children’s hospital Brave bus staff at Stagecoach in Sheffield are baring all in a charity calendar. 21 drivers – 19 men and two women – from Holbrook depot are shedding their inhibitions, and their uniforms, for the Children’s Hospital Charity.

Driver Chris Brownhill came up with the idea after losing a granddaughter to cancer. He said: “The Children’s Hospital is very close to my heart which is why I wanted to come up with a concept that would attract lots of interest and raise a really big total for the charity.

“It is fantastic that the whole depot and company is behind the idea. We have a great team spirit at Stagecoach and I’m so grateful to all the volunteers who took part.”

Stagecoach Yorkshire managing director Paul Lynch said: “The photographs for the calendar, some individual, some group shots, are tasteful but entertaining and we are hoping customers will be able to recognise the drivers without their clothes on!

“It’s all good fun for a very worthy cause and we are very proud of all the drivers for daring to bare all for the sake of charity to highlight the new environmentally

friendly Hybrid buses which will be used in South Yorkshire for the first time.”

Stagecoach have meanwhile taken the opportunity to promote Stagecoach’s new fleet new BAE Systems-powered ADL E400 Hybrids. The buses represent a £6m investment, assisted by a £1.9m grant from the government’s Green Bus Fund.

The £6 calendars will be on sale available from Friday, September 23 from East Midlands Trains at Sheffield and Chesterfield

www.coachandbusweek.com

Drivers.indd 40

The calendars can also be purchased by sending a postal order for £7.50, which includes postage made payable to Stagecoach Yorkshire to Stagecoach Yorkshire, Unit 4, Eldon Arcade, Barnsley, S70 2JP

Bournemouth driver retires after 41-year career After a career spanning 41 years, Peter Warren, a driver for Yellow Buses has retired at the age of 65.

Warren’s career began with Bournemouth Corporation. Having spent two years as a conductor, 34 as a full-time driver and another five working part-time, he finished his last shift last Friday night.

Speaking about his lasting loyalty to Yellow Buses, Warren said: “We’re a dying breed now. It’s rare for people to stay with the same company. I don’t think about what might have been. I have no regrets about being in the same job.”

Warren said he believes the job of a bus driver “is not one for the easily stressed”and feels the general standard of driving has declined .

While he was driving around 150 miles a day at the end of his career, Warren had driven far enough to travel around the world 50 times.

DVLA calling all coach and bus drivers Brave Stagecoach driver Dave Gore poses in the name of charity to promote the new BAE Systems-powered ADL E400 Hybrids

Birmingham driver fined following crush accident A bus driver has been given a fine and points on his driving licence after causing an accident which left a three-year-old boy with severe injuries and brain damage, the Birmingham Mail reported.

Thomas Harvey, 49, of Yardley Wood was sentenced at Birmingham magistrates’ court to a £140 fine, a £15 victim surcharge and £625 of prosecution costs, while also having his license endorsed with four penalty points.

He had pleaded guilty at a previous hearing to driving without due care and attention.

Deshai Gillespie, the victim of

train station ticket offices, South Yorkshire Passenger Transport Executive information centres across the region, Ponds Forge International Sports Centre, Sheffield City Hall and Sheffield’s two university freshers’ fayres.

To advertise on this page, contact team leader Harley Denham on 01733 293 249 or e-mail harley.denham@ rouncymedia.co.uk

the accident, was with his mother Sherise Gillespie, who allowed her son to go onto the bus ahead of her on October 1, 2010. However, the bus, which was working route 49, pulled off with its doors still open, causing Deshai to fall of, become trapped under the wheel and get dragged along the road.

Deshai was taken to hospital and underwent surgery, during which time his heart stopped beating for 30 minutes. As well as losing a leg, he cannot communicate, sit up, lift his head or chew food, and is limited to the use of his left hand, having to be fed via a gastric tube.

The prosecution proved its case that the accident was caused

by Harvey driving off whilst the doors were still open. Mark Turner, Harvey’s barrister argued this was not the case - the doors were shut and Deshai had slipped and fell before boarding the bus.

Harvey, a bus driver since 2001 with a clean licence, was claimed by Turner to be struggling for cash and was in poor mental health, so much so that he was taking tranquilisers.

“He is a decent man who made an error of judgement and he will live with the consequences,” Turner said.

Chairman of the bench Richard Lea said: “This month is my 26th anniversary of being a magistrate and this is the saddest case I have ever been involved with.”

DVLA is looking for volunteers to form an on-line panel to provide views on professional drivers’ issues.

The research will relate to all DVLA services provided to these drivers, including driving licences and digital tachocards. The panel will be given questionnaires and encouraged to post questions/ debate the issues in a live forum.

All information would be completed securely confidentially and would allow DVLA to measure a range of aspects including: n Customer perception on specific issues n Customer opinions on campaigns etc (images or media files can be placed on the site to accompany the questionnaire) n Customer journey/experience on government websites n General qualitative feedback For details and to join the panel please contact helen. burgess@dvla.gsi.gov.uk.

20/09/2011 00:44

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September 21, 2011 | COACH & BUS WEEK | 43

LEGAL UpdAtE › dismissal

In association with

EAT examines ‘SOSR test’ for refusing pay cut dismissal Steve Mayerhoff, a solicitor and director at Backhouse Jones, looks at where the focus should be in terms of reasoning and reasonableness In the case of Garside & Laycock v Booth, the EAT decided that the key issue when considering if a dismissal is fair for “some other substantial reason” (“SOSR”) was not whether it was reasonable for the employee to accept the lesser terms offered to him/her but whether it was reasonable for the employer to dismiss the employee, having regard to all the circumstances.

Background Due to the economic climate, the employer realised it needed to reduce costs and the only

way it could envisage avoiding redundancies was if the workforce agreed to a salary reduction of 5%. Mr Booth and the other 76 employees were subsequently asked if they would agree to the same. Mr Booth rejected his employer’s proposal and refused to agree to vary his contractual pay terms. He was then dismissed as a result of that refusal, at which point all other 76 employees had agreed to accept the pay cut.

Mr Booth then brought a claim for unfair dismissal, which was upheld by the ET (on the basis that it was reasonable for him to want to retain his original terms and conditions). However, this decision was subsequently overruled by the EAT on Appeal by the employer.

The EAT found two important

errors in the ET’s earlier decision.

Firstly, the ET should have considered the reasoning and reasonableness of the employer for dismissing Mr Booth for not accepting the pay reduction as opposed to the reasonableness of Mr Booth’s decision to reject the same. Secondly, the ET has mistakenly applied the Catamaran Cruisers Ltd v Williams and ors case which had rejected the contention that a dismissal for refusing a pay reduction could be fair depending on whether or not the employer was in a position so desperate that the only foreseeable way of saving the business was to “propose stringent reductions in pay and conditions”.

The case will now be considered by a fresh Tribunal but the EAT did give guidance about dismissals

EAT considers Working Time Regs and ‘period of availability’ for Mobile Workers The Employment Appeals Tribunal (EAT) has allowed an Appeal against a ruling that the Claimant ‘mobile worker’ had not automatically been unfairly dismissed for working time, whistleblowing or health and safety reasons.

The Claimant was employed as an HGV driver from June 2008 and was subject to the Road Transport (Working Time) Regulations 2005 (“RTR”). As drivers cannot exceed a 48-hour average weekly limit, it was necessary for the employer to instruct the Claimant not to undertake any further driving work for three days at the end of March 2009. However, the employer asked the Claimant to remain on site during his ‘period of availability’.

The Claimant disagreed that he was required to remain on site on the basis that the governing Regulations did not require him to do so. He even telephoned VOSA to double check. However, the Claimant remained on site as requested albeit under protest.

A week later, the Claimant attended a training course on

LegalUpdate.indd 43

Working Time rules where he was found to be very knowledgeable but arrogant and sarcastic.

In addition to the above, the employer had received previous complaints from customers and managers that the Claimant wasted time unnecessarily when getting his vehicle ready to leave the depot and had a poor and obstructive attitude.

On 16 April 2009, the Claimant was dismissed following a disciplinary hearing, the focus of which was his abusive language.

The Claimant then brought a claim for automatic unfair dismissal, which did not require one year’s service, alleging that he had been dismissed for whistleblowing, for a working time reason and / or for a reason related to health and safety. The ET dismissed all of his claims and the Claimant appealed.

The EAT found that the Tribunal had failed to understand the basis of the Claimant’s claim and had completely failed to “make proper findings about the issues relating to vehicle safety”. They also found the definition of ‘period of

claimant alleged he’d been dismissed for whistleblowing availability’ showed that it cannot include time when the driver is required to be at the depot where he works. Therefore, the Claimant was right and the employer was wrong. However, the EAT rejected the ‘working time’ dismissal claim because (surprisingly) the RTR are not covered by the ERA 1996.

saying that Tribunals must, when assessing reasonableness, consider all the circumstances (including the size and resources of the business) whether it was reasonable for the employer to treat the employee’s refusal to agree the pay variation as sufficient to dismiss him.

The EAT went on to say on the basis that SOSR has been established, the new Tribunal must also consider whether (taking into account all of the circumstances, equity and the substantial merits of the case), it was fair or not to dismiss Mr Booth.

comment This case reminds us that the correct focus for Tribunals is the reasoning and reasonableness of employers.

The EAT also held that “It is one thing to say that an employee is ‘difficult to work with’ where there is a genuinely grey area about a regulatory matter; another thing altogether to make the same finding if the employee is plainly right on a subject which the employer should know and understand”.

The matter will now be re-heard afresh by a different Tribunal.

Backhouse Jones acts for clients in the private and public sector, both national and international operators from one to several thousand vehicles. Backhouse is absolutely “industry specific”.

Whilst the company can trace its heritage to 1819 it only represented its first Road Transport Operator in 1930.

The explanation for this is that the first transport act was only introduced in 1930 n The Independent Chambers Guide 2009 describes Backhouse Jones Limited as a specialist company with a national reputation for “first class strength, experience and understanding of the transport industry”. n Call 01254 828300.

Visit www.backhousejones.co.uk

www.coachandbusweek.com

20/09/2011 01:38

44 | COACH & BUS WEEK | September 21, 2011

Seen something funny? Send it to gareth.evans@rouncymedia.co.uk, fax 0845 2802927 or write to: Last Stop, Coach & Bus Week, 3 The Office Village, Cygnet Park, Forder Way, Hampton, Peterborough PE7 8GX

Sunday: Get up at 0700hrs. Head to Blackpool from my parents’ home – a nicer and shorter drive than from Peterborough. I’m accompanied by my fiancée Sarah, who is making her first visit to the town.

As ever, Bus Driver of the Year is very much a friendly affair. Sarah asks me: “Is there anyone here who doesn’t know you?” Arrive back in Peterborough at a civilised time, which allows me to type and sort photos for the next day.

With buses in their blood, it perhaps comes as no surprise these appropriate vehicles formed part of the special day for newly weds Carole and Samuel Stevens

Wedding bus special On Saturday September 17, 2011 the wedding of Carole Morgan, 27, and Samuel Stevens, 25, was solemnized, at Oxford Registry Office, followed by a reception at The Snooty Mehmann, Littlemore, Faringdon.

The bride and bridesmaids travelled to the ceremony on board a CitySightseeing Oxford open top bus and a Stagecoach in Oxford Gold double decker conveyed the newly wed couple and bridesmaids to the reception. Transport for the groom and guests was to the wedding was on board the Gold bus. After the service, whilst Carole and Sam went on the wedding photo shoot around Oxford, the

Dilbert

guests were given a CitySightseeing tour of Oxford, prior to being conveyed to the reception.

Carole is operations manager at Merthyr, Aberdare and Brecon with Stagecoach in South Wales and hon. associate editor of TOP DECK (CitySightseeing Worldwide’s staff magazine).

Sam, also a PCV driver, following training with Stagecoach Manchester in 2007, spent a year at Charles Street depot, Stockport followed by two years at Chichester.

He has just completed his first year of a four year BSc (Hons) degree in Human Nutrition and Dietetics at University of Wales Institute Cardiff.

A Chartered Member of the Institute of Logistics and Transport and Member of the Institute of Transport Administration, Carole started her career in the bus industry on her fifteenth

birthday as a PA with Guide Friday in Oxford. This was followed by rapid progression to ticket seller and to office administrator until at 18, a full manual PCV licence was obtained and Carole became the youngest driver working for CitySightseeing Worldwide.

After three years at Coventry University and obtaining a BA (Hons) in Criminology and Psychology, Carole spent a year driving for Tappins Coaches of Didcot, during which time she passed her Manager’s CPC (Domestic & International).

September 2007 saw her commence as a Graduate Trainee with Stagecoach at Hyde Road, Manchester. After spending the second year as Assistant Operations Manager at Worthing, promotion to an identical role in South Wales followed in October 2009.

Monday: Press day. Welsh cakes kindly made by my mum go down well with my colleagues – although sadly Meera, who is working remotely, quite literally misses a piece of the action. There is much groaning from my team when I ask them what they think of my cover line – all good fun.

Tuesday: Despite feeling decidedly tired from the weekend, spend the afternoon in the office.

Wednesday: A day in the office writing. Receive several complimentary e-mails from operator readers.

Thursday: Having weighed up the options, chose to travel by train from Peterborough to Nottingham.

The £29 fare is competitive for a single person. While the East Midlands Trains-operated class 158 is clean and on time, the table height is too low for me, which makes working awkward, but I still manage to catch up on reading.

Spend an enjoyable time at the UK Bus Awards conference. It’s something of a friends catch up but I also manage to put names to several faces, not to mention gaining contacts for future features.

Touch base over the phone with the office while waiting for my train back to Peterborough.

Friday: A manic day in the office trying to get as much material as possible to designer Keith to minimise the pressure on Monday.

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LastStop.indd 44

20/09/2011 01:21

p35_CW_CBW

26/1/11

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Page 1

Join us... and help

grow your business

The CTC has been making the press and public aware of the benefits of coach tourism for 21 years. Why not join us and enjoy a whole raft of member benefits? A major new benefit for 2010 is our new consumer website www.findacoachholiday.com which is exclusive to CTC coach operator members. For visitors to the site it will be a quick and easy link to find a coach tour of their choice with an operator near where they live. It will be a free service and adds to a growing list of compelling reasons to join the CTC.

Membership brings many other benefits:

What our members say: “Being a member of the CTC has given me the best opportunity to network with major suppliers to the industry as well as playing my part in promoting coach tourism to the general public.” Mark Wood, Woods Coaches.

“As a supplier to the coach industry I find that my membership to the CTC has opened doors to commercial opportunities previously unavailable. In addition I feel that it is incumbent on suppliers to make a contribution to promote coach tourism.”

Paul Mold, SeaFrance.

“At CTC socials, I’ve found I can always talk to members.There’s not a clique, and you get a great feeling of friendship – very informal.The fam trips are excellent but I particularly value the help I’ve had from Paul Ovington, CTC’s PR man.” Jackie Martin, Cabin Coaches.

n FREE legal consultation n FREE TOMs and tax advice n FREE PR advice hotline n FREE theatre tickets n FREE ferry crossings n Discounted hotel rates n Entry in 2010 CTC handbook n Fam trips and networking events n Coach Holiday Conference n A great community to swap ideas

The Coach Tourism Council has representation on: n Steering groups for the Best of Britain and Ireland Show, British Tourism Week and Diploma of Travel and Tourism n CPT’s Coach Commission n Judging panels for the Group Travel Awards, Visit Scotland Thistle Awards and UK Coach Awards

For 2010, membership fees have been FROZEN and start at just £225 a year. Just call us on 0870 850 2839 or email admin@coachtourismcouncil.co.uk for full details. Our members help us and we help our members.

www.coachtourismcouncil.co.uk

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46 | COACH & BUS WEEK | September 21, 2011

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For more details contact Steve or Russ 01884 252646 or 07702 626542

AdvertiseyourCoachorBushereforaslittleas£20.00 aweek!

Call Lara Odumosu on 0208 301 8310 or email: lara.odumosu@rouncymedia.co.uk

Minibus World

01782 444 289 07967 456 911

11 plate Ford Transit 17 seat bus COIF, PSV and tacho £24,995

2008 Peugeot Boxer 17 seat wheelchair accessible minibus, COIF, PSV, one owner, fsh, electrics £19995

09 plate Ford Transit 17 seat minibus wheelchair accessible, 35k miles, fits 2 chairs, underfloor lift £23,995

LDV Convoy 17 seater choice of 2 from £3,995

Choice of 8 and 9 str buses, Traffic, Vivaro, Tourneo, 54 to 10 plate, factory bus and wheelchair conversions

2004/2005 Ford Transit 17 Seater Minibuses choice of 5 from £7,495

I

Nationwide Delivery I Money Back Guarantee I Finance Arranged I PSV Minibus Hire Custom Wheelchair Conversions I We Buy Minibuses I Minibus Finder Service

www.minibus-online.co.uk I

enquiries@minibus-online.co.uk

01782 444 289

Telephone Lara Odumosu on 020 8320 1351 or email lara.odumosu@rouncymedia.co.uk

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To advertise on these pages for as little as £20 just call 020 8320 1351 2006 SETRA S415 GT.HD (EURO 3) & 2006 SETRA S416 GT.HD (EURO 3) Equal specification on each vehicle: A 48 seater with leather headrests, M-Benz engine 12 speed ZF-As tronic, with approximately 390,000 & 400,000 Km, with TCS, ESP, aircon, centre toilet, servery, fridge, continental door, seatbelts, crew seat and onboard vac. Excellent condition, owned, operated, and maintained by us from new.

2006 S415 GT HD - £102,000.00 + VAT 2006 S416 GT HD - £110,000.00 + VAT We would consider contracting with purchaser to undertake tour work.

For further details please contact: Martyn Burke, MD on 01255 689000 or by email martynburke@crusader-holidays.co.uk or Mark Brooks on 01255 221830 email MarkBrooks@crusader-holidays.co.uk

CRUSADER HOLIDAYS

Excel Conversion Executive 16 seat Mini-Coach with brand new (not re-con) power unit supplied & fitted by Mercedes Benz Glasgow on 22/08/2011, 2 years Mercedes Parts & Labour warranty, full leather seating, 12 reclining, 4 fixed at rear, Eberspacher air-con and saloon heating, DVD and monitor, full draw curtains, large boot, electric front windows & mirrors, MOT Apr 2012, £35,000 + VAT – Available Now.

tel: 07789 860346 email: michael@discoverscotlandtours.com

AdvertiseyourCoachorBushereforaslittleas £20.00 aweek!

Call Lara Odumosu on 0208 301 8310 or email: lara.odumosu@rouncymedia.co.uk

Twin Wheel Bike Transport Trailer

STEPHENSON ROAD WEST, CLACTON ON SEA, ESSEX CO15 4HP

Coach Operators Wanted Crusader Holidays Ltd are looking to partner with experienced coach tour operators to undertake UK and Continental tour work for the remainder of this year and 2012.

If interested, please contact Michael Davis or Martyn Burke Tel: 01255 425453; email michael@crusader-holidays.co.uk or martynburke@crusader-holidays.co.uk Leon’s Coach Travel has for sale

F O R D S PA R E S Used: Engine axle complete, set of springs.

New: Kingpins, brakeshoes, clutch cylinders, foot valves, front hub seals (inner and outer), hub seals, one handbrake expander, wheelstuds, front brake adjuster complete, handbrake valves, rear brake adjusters, axle set front and rear shoes, 2 x trackrod ends.

Contact Leon on 01785 244575

Completely refurbished, 12 bike space capacity or 10 + tandem, separate storage locker, CCTV, electronic key bike locks, 4.9m long, 2.6m wide, 2.1m high, gross weight 2500kg, max axle load 1 1700kg, max axle load 2 1700kg.

£4,995.00 o.n.o

Tel: 01463 222444 Mobile: 07867852959

FREEDESIGNFREEWEBADFREEFULLCOLOURFREEDESIGNFREEWEBADFREEFULLCOLOUR

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DOUBLE DECK E 1997/8 VOLVO OLYMPIANS Seatbe exampleslted no available w

LEZ

LEZ

COMPLIANT

COMPLIANT

Volvo engines, Euro 2, 78 seats, converted to single door, new COIF, tyres included, UK registered ready to work.

2000 W/X REG V0LVO B6BLE’S

Cummins/Voith, LEZ compliant for 2012 with traps to Euro 4, CCTV, Alexander ALX400 bodies, DDA compliant or upseated to 80 seats.

1999/2000 T/V/X REG DENNIS TRIDENTS

Cummins/Allison, 28 seats, new MOT, all mods completed.

Last one to clear at £26,000

2007 PLAXTON PRIMO

ZF gearboxes, Wrights bodies, ramps, 35 seats, very clean, £13,000 each supplied with new MOT and COIF. LAST 4

ZF 6 speed manual, Caetano Enigma body, 49 seats, centre toilet, MOT June 2012.

Cummins ISBC engine, repainted white, Hanover destination, MOT August 2012, one only at £28,000.

1995 M REG DENNIS DRAGONS

1999 T/V REG DENNIS TRIDENTS

2004 DART MPD

1998 VOLVO B10M

Cummins/Voith gearboxes, Duple Metsec bodies, recent floors and 92 coach seats.

2 door London spec, last few remaining, to clear at £16,000 plus tyres.

2007 DART MPD

Euro 4, Cummins/Allison, MCV body, 9m, 32 seats.

One available at £47,000

2001 Y REG DART SLF’S

Cummins/Allison, LEZ compliant for 2012 with traps to Euro 4, CCTV, Alexander ALX200 bodies with either 30 seats and 2 doors or 34 seats converted to single door, ramps, DDA certified and compliant.

OPEN TOP BUSES A SPECIALITY - B

Juliette Close, Purfleet Industrial Pa Telephone 01708 865656 Fax: 01708 864 Visit our website for current sto

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g nbus

K ER SPECIALIST 1994 K REG VOLVO OLYMPIAN

GREAT VALUE DENNIS DARTS!!!

Northern Counties low height bodies, Volvo engines, good selection with long MOTs.

6 speed ZF manual, Marcopolo body, 67 seats, MOT 02/12.

1995 PP DENNIS JAVELIN

1998-2000 S / V / W reg Darts with Plaxton Pointer 2 bodies, 31 seats, dual door, DDA compliant, exhaust traps fitted so reduced tax, huge choice at an unbelievable £4,500 each plus VAT and tyres (£375).

Gardner engine, Voith gearbox, 106 seats, retrimmed, belts fitted, MOT April 2012. (pic B10MSE)

1988 MCW SUPER METROBUS

1998 S REG DENNIS DART SPD

Cummins / Allison World Series gearbox , Pointer 2 body, 41 seats.

Cummins / Allison, Caetano body, 34 seats, Hanover LEDʼs. MOT June 2012.

ZF automatic, Plaxton Excalibur body, 49 seats, NSR toilet, air-con, MOT 05/12.

One only at £26,000.

Plaxton President bodies, LEZ post 2012 with traps, single door converted and 72 seats.

2000 W REG VOLVO B10M

Cummins / Allison, Marshall bodies, 37 seats, LEZ post 2012 with traps, from our own fleet and very tidy. £6,000 each.

1998 REG DENNIS DART SLF’S

2000 W REG DENNIS DART MPD’S Cummins/Allison, Plaxton bodies, 8.8m, 29 seats.

1999 V REG DART

2000 W REG VOLVO B7TL’S

ZF auto, Plaxton Prestige body, 41 retrimmed seats, MOT August 2012.

1998 R REG DAF SB220 SLF

Mercedes engines, Slimlines, 2.34m wide, 7.8m long, 24 seats, Hanover LEDʼs.

2006 OPTARE SOLO’S

- BRITAIN’S BIGGEST BUS DEALERS

rial Park, Purfleet, Essex, RM15 4YF 708 864340 e-mail: sales@ensignbus.com ent stock at www.ensignbus.com

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NEW PRE-REGISTERED FORDS (11) 2011 Ford Transit 17 seat medium roof, 2.4tdi, air-con, tacho, air-con, Bluetooth, fogs, colour coded bumpers, ONLY 3,000 miles £23,750

W at NE se 17

(60) 2011 Ford Transit 15 seat 2.4 tdci minibus, tacho, air-con, Bluetooth, silver £18,995

(10) 2010 Ford Transit 12 minibus 2.2tdci 115ps tacho, air-con, Bluetooth, parking sensors, in silver, 1,400km £17,495

(10) 2010 Ford Transit 9 seat Shuttle Bus 2.2 tdci 140ps, air-con, sat-nav, Bluetooth, parking sensors, in silver, delivery miles only £17,995

Peugeot Boxer 3.5 ton 17 seat School minibus diesel 2.2 120ps six speed, COIF/PSV. Choice of colours £21,995+VAT

5 3.

n to

OTHER MAKES New Renault Master 17 seat LM35 / 125PS £21,995

FORD TRANSIT MINIBUSES (08) 2008 Ford Transit 15 seat minibus, high back seats with three point belts, tacho, 41,000 kms £14,750

(08) 2008 Ford Transit 17 seat 2.4tdi, tacho, high back seats with three point belts, 33,000kms only, COIF/PSV £15,200

SOLD

(06) 2006 Ford Transit 17 seat 2.4tdi minibus high back seats with three point belts, tacho, in white £8,995

(55) 2005 Chrysler Grand Voyager 7 seat Auto 2.8 diesel, DVD, heated seats, radio/CD, electric mirrors, electric windows, one owner from new with FSH, silver, 67,000 miles £7,750

WHEELCHAIR ACCESS (58) Fiat Doblo 1.4 petrol, 3 seats, low floor, lightweight ramp, E/W, C/L, CD, 19,000 miles £9,995

(07) 2007 Volkswagen Crafter 8 seat 2.2 diesel inboard lift, fully tracked floor, rear heating, 48,000 miles £13,995

LDV MINIBUSES New LDV Maxus 17 seat minibus 2.5 diesel, LWB, twin side loading doors, 2 year mechanical warranty, COIF/PSV £16,995

(57) 2007 LDV Maxus 15 seat minibus, high back seats with three point belts £7,495

SOLD

(03) 2003 LDV Convoy 17 seat 2.4tdi LWB Hi Roof, COIF/PSV with new test £3,995

OTHER MAKES (08) 2008 Renault Traffic Sportive 9 seat LL29 dci, 31,000 miles, in silver £10,750

(07) 2007 Fiat Dobol 1.4 petrol, lightweight ramp low floor, 5 door, ABS, air bag, air con, electric reels, E/W, PAS, radio/ CD, C/L £6,995 (05) 2005 Renault Master LWB 13 seat minibus 2.2 HDI, 13 high back seats, tracking for 3 wheelchairs, inboard lift floor, rear heating, side step, 21,000 miles, FSH £10,500 (04) 2004 Mercedes Sprinter 413cdi minibus 2.2 diesel, front entry drop step with power door, inboard Clearway lift, fully tracked floor to take 4 wheelchairs, rear heating, 77,000 miles £9,995 (53) 2003 Iveco Daily 16 seat minibus, front entry drop step with power door, wheelchair tracking, under floor tail lift, rear heating, COIF/PSV £9,995

Tel: 01633 485858 Mobile: 07866 443304 Contact Graham Thatcher – email: sales@minibussales.co.uk

Pembridge House, The Park Business Centre, Plough Road, Goytre, Penperlleni, Nr Usk, South Wales NPA 0AL – 10 minutes from M4 motorway. Viewing by appointment only Finance Contract Hire and Finance Lease Available. We deliver Nationwide. All vehicles prepared to VOSA standard COIF/PSV specialist

All above prices are subject to VAT @ 20%

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Mini Coach Sales

BRAND NEW MERCEDES OPTARE TORO 32 high back seats, A/C, D/G, forced air, reading lights, power door, large boot.

BRAND NEW MERCEDES OPTARE SOROCO 19 high back reclining seats, 3 point belts, A/C, D/G, forced air, reading lights, power door, large boot.

BRAND NEW MERCEDES 813 VARIO 24 high back seats, 3 point belts, forced air, reading lights, power plug door, luggage boot.

2007 07 REG FORD TRANSIT 14 seats, 3 point belts.

2006 06 REG MERCEDES 413 CDI OPTARE SOROCO 16 high back reclining seats, forced air, reading lights, A/C, power door, large boot.

2006 06 MERCEDES 814D PLAXTON CHEETAH 33 high back seats, 3 point belts, forced air, reading lights D/G, power door.

2005 55 REG MERCEDES 814D VARIO PLAXTON CHEETAH 29 high back seats, 3 point belts, forced air, reading lights, D/G, power door and large boot.

2005 05 REG MERCEDES 413 CDI SPRINTER 16 seats, 3 point belts, forced air, reading lights, large luggage boot.

2004 04 REG MERCEDES 814D VARIO OPTARE NOUVELLE 33 high back seats, 3 point belts, forced air, reading lights, power door and boot.

BARGAIN BUS STOP

LD O S 2002 52 REG RENAULT 10

2004 54 REG LDV 16 SEATS SEATS + RAMP 2004 04 REG MERCEDES 413 CDI SPRINTER 16 seats, 3 point belts, forced air, reading lights, luggage racks, coach back end and large boot.

2003 03 REG MERCEDES 413 CDI SPRINTER 16 high back seats, 3 point belts, luggage racks.

2001 51 REG RENAULT 8 SEATS + RAMP

SOLD

2000 X REG MERCEDES SPRINTER 16 SEATS

Steve Peach Tel: 01302 770863 Mob: 07836 551020 Email: steve@connaughtpsv.co.uk

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September 21, 2011 | COACH & BUS WEEK | 55

Volvo Olympian N, P, R + S reg Choice of Northern Counties or Alexander bodies 72/78 seats

• Full preparation to include: • Overhaul body and panel prep + full repaint any solid colour • Re trim if needed • New seat belt installation and cert by market leaders, Barry Hall Installations • NEW MOT • Ready in time for new term if you order quickly

FROM £14,950.00 FINANCE AVAILABLE

View all stock online: www.staffordbuscentre.com Email: martin@staffordbuscentre.com Tel: 01782 791774 Mobile: 07803 222552

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56 | COACH & BUS WEEK | September 21, 2011

AVAILABLE NOW

1991 Leyland Olympian Northern Counties, Cummins L10 ZF gearbox, 78 seats, Front Hanover LED fitted. Very tidy. £5,500+VAT

Dennis Darts SLF Seat Belted: 1997 Plaxton Pointer 1. 39 seats fully belted with Tachograph, Hanover LED front, side & rear fitted.

Bargain at £9,500+VAT each.

TEMSA SAFARI HD Full Stainless Steel

12.2mtr, Paccar 360hp, ZF auto gearbox, 53 rec seats with 3 point belts, Sutrak A/C, boiler, fridge, centre toilet.

01274 681144

Dennis Darts SLF: 1997-8, Plaxton Pointer 1 & 2 bodywork, 36-38 seats.

Hanover LED front, side & rear fitted. Bargain at £7,500+VAT each.

Southdown PSV 01342 711840 www.southdownpsv.co.uk

2003 MAN 18.280 SLF IKARUS 12m. 42 seats £29,950

1999 DART SLF PLAXTON 31 seats. £9,500

1996 SCANIA SLF WRIGHTS 42 seats. £9,950

2000 VOLVO B7 SLF PLAXTON 64 seats £27,500

Gomersal, Cleckheaton, West Yorkshire, BD19 4BJ Email: busandcoachsales@arriva.co.uk Web: www.arrivabusandcoach.co.uk Bus and Coach

take a test drive today

Quality Coach Sales 1 x 1996 Dennis Javelin Berkhof 53 Seater

New MOT & Spray £12K Plus VAT

1999 T Reg Mercedes Benz 814D

2000 VOLVO B7 SLF ALEXANDER 72 seats/belts. £POA

1999 DAF DB250 NCME EXHIBITION/HOSPITALITY. £32,500

Norvelle 20 Seat Executive Coach, 20 Red Leather Seats With Tables If Desired With Toliet & Kitchen Area, Large Boot, & Air Conditioning New MOT & Plain White. Amazing Coach £23K Plus VAT

Prices plus VAT @ 20%

Southdown PSV Silverwood Snow Hill Copthorne West Sussex RH10 3EN

www.SDRcoachhelp.com 24 Hrs 0844 576 3300

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PROMOTION

LARA

020 8320 1351 lara.odumosu@rouncymedia.co.uk

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58| COACH & BUS WEEK | September 21, 2011

ESSENTIAL PRODUCTS &SERVICES ENGINES

AIR CONDITIONING

BUILDINGS

CHECKPOINTS

HEAVY DUTY STEEL BUILDINGS

Bus Workshops - Secure Storage Supplied any width, any length Building to BS5590 - Doors high enough for Double Deckers - Finance available For further information phone

TO PURCHASE CHECKPOINT/DUSTITE loose wheelnut indicators or to locate your nearest stockist:

BLUELINE BUILDINGS 01709 578333 anytime

www.checkpoint-safety.com

Tel: 01524 271200

ENGINES

Crewe Engines Ltd MERCEDES ENGINE SPECIALISTS

WE ALSO RECONDITION ALL MAKES OF BUS & COACH ENGINES Direct from the UK’s No.1 for 30 years

VOLVO - CUMMINS - SCANIA MAN - DAF - IVECO FULL FITTING FACILITIES

South Coast Diesels

• All classes of engines, gearboxes & propshafts • New, reconditioned, used, repairs & spares

01425 402579 24/7

CRAIG TILSLEY

Suppliers of Reconditioned

DAF MAN MERC, VOLVO SCANIA, GARDNER LEYLAND, CUMMINS ENGINES CYLINDER HEADS CRANKSHAFTS CRANKCASES CAMSHAFTS Tel: PUMPS Works: 01782 791524 Moorfields Ind. ETC 01782 791527 Est. Cotes Heath, Fax: 01782 791316

Stoke-on-Trent ST21 6QY

Getnoticed!

AdvertiseyourProducts &Servicesherefor aslittleas£30.00 aweek!

Telephone 0208 320 1353

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September 21, 2011 | COACH & BUS WEEK | 59

ESSENTIAL PRODUCTS &SERVICES SEATING

FUEL SAVING

‘Stop Fuel Theft’ Prevents access to tank, while allowing unrestricted filling Prevents trash being put into tank Wide range to suit most coach and bus fuel tanks

ERGONOMIC SEATING SPECIALISTS

Contact JBL Mechanical Engineers Green Fields • Stanton • Shrewsbury • Shropshire SY4 4LR

Tel: 01939 251 351• Fax: 01939 251 051 Mobile: 07831 332 913 HEATING

Heaters • A/C Equipment Blowers • Motors Radiators • Silicone Hose Ducting • Wiper Equipment Gas Struts

Tel: 01993 849522 Fax: 01993 706920

Don’t forget to mention that you saw it advertised in

Email: sales@thhs.co.uk

www.thhs.co.uk

Full range of Static, Mechanical and Air Suspension seats available for Coaches, Service Buses, Vans and Trucks

Prices from £150+VAT (No carriage charges)

12 Murray Place, Righead Ind Est, Bellshill ML4 3LP Tel: 01698 845352 • Fax: 01698 844325 Email: TScottco@aol.com

UNIT 9 NIMROD BUSINESS PARK DE HAVILLAND WAY, WITNEY OX29 0YG

INSURANCE

REGISTRATIONS G £750 33 WXE 40 NXA 40 OXW 70 NNX 90 PXL 99 WNX PJZ 88 RJZ 66 RJZ 77

SPEEDY REGISTRATIONS CO LTD G ‘Buy with confidence – CNDA Member’

£350 £99 £99 £50 ACZ 696 HIG 4497 ONZ 1171 AXZ 9177 AJZ 484 HIG 4498 PEZ 9824 AXZ 9178 CJZ 818 JHZ 6118 REZ 3378 BXZ 8324 EIG 565 JNZ 5986 REZ 3379 BXZ 8325 JBZ 383 JNZ 5987 RUI 2117 CRZ 4816 JJZ 808 MHZ 9958 SEZ 8950 CRZ 4817 LLZ 676 MJZ 6748 TLZ 1202 DRZ 1305 NUI 636 MJZ 6749 TUI 2772 DRZ 1306 PBZ 131 MNZ 1182 UEZ 1920 DRZ 1307 We Buy for Cash, also Part Exchange

Tel: (028) 6638 7124 Fax: (028) 6638 7771

Millwood, Lisbellaw, Co. Fermanagh, N. Ireland BT94 5HQ

£50 IIG 9293 IIG 9294 JIG 8071 JIG 8072 JIG 8073 SUI 9701 SUI 9702 TUI 1651 TUI 1652

URBAN

SERVICE

COACH

SERVICE

HAND RAIL PADDING

ACCESSORIES

G Hand Rail Padding G Next Day Delivery G Seat Belt Installations G Double Deckers Seat Belted G Seat Belt Supplies Securon Amsafe/Safetex Fasching ISRI Reflex Schneeweis Orion MCF Fainsa Vogle Keil Politecnica Esteban + many more

The UK’s No1 Seatbelt Installers Call the Experts: 01522 689911 Email: info@bhiuk.com

www.bhiuk.com

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60 | COACH & BUS WEEK | September 21, 2011

ESSENTIAL PRODUCTS &SERVICES TICKETING

TRAINING

Driver CPC CPC Nat / International Driver CPC Digital Tachograph Drivers’ Hours Tachograph Analysis

Farrow Training UK Ltd

Driver CPC Training available in West Midlands, Worcestershire and Shropshire at a time and place to suit you.

Get Legal - Get Trained www.trainingforcpc.com Tel: 07970 853663

T T S ICKET

TTS, the company for all your fare collection needs

Just the ticket

RANSPORT

ERVICES

TRIM

COACH TRIMMERS LTD

Supplying the Bus and Coach Industry with quality seat retrims and interior refurbishment.

Full floors re-laid and centre gangways.

Established 1978

Suppliers of: Ticket Machines, Coin Dispensers, Cash Trays and Ticket Rolls Full repair and spare parts service available

Phone 01600 750650 Email: ttservices@tiscali.co.uk

Collection and delivery service anywhere in the UK, seven days a week.

Email: info@eastgate-coachtrimmers.co.uk Web: www.eastgate-coachtrimmers.co.uk

Tel/Fax: 01751 472229

www.ticket-machines.co.uk

TYRES & EQUIPMENT

• Tyre fitting machine now available •

Phone now for unbeatable prices!

205/75R 17.5 215/75R 17.5 215/75R 17.5 235/75R 17.5 245/70R 19.5 265/70R 19.5 275/70R 22.5

Premium Budget Steer Premium Budget Steer Budget Barum Steer Budget Steer

275/70R 22.5 275/80R 22.5 295/80R 22.5 295/80R 22.5 295/80R 22.5 295/80R 22.5 295/80R 22.5

Matador FU1 Regal Steer Budget Steer Barum Steer Barum Drive M+S Bridgestone R297 Bridgestone M729 M+S

ALSO CONSUMABLES & BREAKDOWN COVER NOW AVAILABLE.

www.tdtyres.com

295/80R 22.5 315/80R 22.5 315/80R 22.5 315/80R 22.5 315/80R 22.5 315/80R 22.5 305/75R 24.5

Bridgestone M788 M+S Budget Steer Barum Steer Regal Drive M+S Bridgestone R297 Bridgestone M788 Goodyear LHS

ew Number N 01684 560029 Adam : 07841 239411 Steve : 07545 735303

More stock available. All prices subject to VAT and availability.

RECRUITMENT

Two new PR team recruits at Image Line Logistics and maritime PR and marketing company Image Line Communications has appointed two new members of staff. Damian Brett is Image Line’s new PR manager and Matt Green is the new PR executive. Image Line has made these additions in response to its growth over the past year, and falls in line with the company’s plans to maintain this momentum.

Mr Green and Mr Brett both come from a journalistic background, contributing to Image Line’s ability to offer material written for journalists, by journalists. Sue Terpilowski, Image Line director, said: “At Image Line we are judged on the quality of copy we can provide publications, so enhancing our team with two new members of staff who both

DEADlINES Booking: Monday 5.00pm Full artwork: Monday 5.30pm

have journalistic backgrounds is important to us.

“By employing individuals who understand and speak the same language as journalists use, we are able to ensure our clients get the maximum quality coverage possible.

“The appointments clearly demonstrate Image Line’s investment and commitment as a growing company in the Multimodal sectors with ambitious plans for the future.”

Mr Brett’s brings much journalistic experience to his role, previously writing for the multimodal freight and logistics publications IFW and Lloyd’s Loading List in the previous four years.

Mr Green has joined Image Line after graduating from the University of Brighton with a degree in sport journalism. During his course he qualified as an NCTJaccredited journalist and learnt the fundamental skills for a successful career in public relations.

September 21, 2011 | COACH & BUS WEEK | 61

CONTACT Harley Denham 01733 293249

harley.denham@rouncymedia.co.uk

Former driver is now ops manager for Stagecoach The new operations manager for the Stagecoach bus depot at Worthing has progressed from a driver to his current position in just five years.

Steve Venables, from Littlehampton, has been promoted from assistant operations manager at Aldershot, a post he has held

Steve Venables

since 2009, to oversee the 160 drivers and the running of a fleet of 67 single and double deck buses in the town. He says he will have little time to enjoy the sea views from his new office.

The former Guildford taxi operator joined the bus industry in 2003 with Diamond Travel in West Sussex. He moved to Stagecoach in North Devon as a driver in 2006, and was promoted to assistant operations manager for Stagecoach in Exmouth in 2007, before his appointment at Aldershot.

Andrew Dyer, managing director of Stagecoach in Hampshire, Surrey and West Sussex, says he is delighted Steve accepted the challenge of running the Worthing depot. He said: “The depot is key to the operation of our Coastliner 700 route wwhich covers over 50 miles between Brighton and Portsmouth.”

Due to expansion we have two key appointments to fill:

Operations Manager

This role involves ensuring the smooth running of a mixed fleet comprising 20 vehicles covering private hires and contracts.

The successful candidate will manage the schedules and ensure legal compliance is met, and of course maintain the high standard of service we offer.

Shift work and some weekend work and an on call rota is all part of the role, PSV licence and CPC preferred.

Reservations Assistant Manager

Your role will to be part of our very busy reservation section, dealing directly with customers and ensuring that our bookings are accurate and efficient.

The Job involves giving out quotes and checking availability. You will have great customer service skills and IT literacy.

For both positions previous experience in a similar role will be required plus knowledge of Distinctive Systems Coach Manager software.

To apply email Info@coachesetc.com enclosing your C.V. Call 07500 049061 www.coachandbusweek.com

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62 | COACH & BUS WEEK | September 21, 2011

RECRUITMENT

New traffic manager for Network Warrington

depot manager Hull Salary circa £33k + 6% pension

CT Plus is part of the HCT Group, an award-winning social enterprise operating commercial and community transport services With a fleet of over 300 buses, coaches and minibuses, we operate commercial mainstream bus routes, day centre and school transport as well as Park and Ride services across ten depots in London, Yorkshire and Bristol. We also operate innovative community transport services including minibus hire, scoter loan and demand-responsive transport.

Network Warrington has announced the appointment of Steve Graham as traffic manager following a management reorganisation earlier in the year.

Steve brings with him a wealth of operational experience having worked for Merseybus, Arriva and FirstGroup in a number of posts in the North West, London and Yorkshire.

Steve, from nearby Halton, joins the company as it builds on a recent positive customer survey and prepares to launch its commercial smartcard products and new website.

Commenting on the appointment, David Squire, managing director, said:“We are

delighted to welcome Steve to Network Warrington. He has an excellent depth of knowledge and organisational skills, and he will prove a valuable asset as we continue our drive to modernise the company and to offer a better service to our customers in Warrington and beyond.”

Warrington Borough Transport. which trades as Network Warrington, has a 115-strong bus fleet, runs 4m miles per annum and carries 9m passengers annually.

Steve Graham

depot manager Hull salary circa £33k + 6% pension Due to promotion we are seeking a highly-motivated and experienced manager who will be responsible for all aspects of our operations at our depot in Hull, ensuring that services are delivered to the highest quality and to budget.

You will have the determination to build on our reputation for quality service provision and possess the skills necessary to play a key role in the development of new services and the growth of existing operations. A self-starter, you will be experienced at income generation and working to a range of key performance indicators. Your track record will include budgetary control, staff management and effective communication with a range of stakeholders.

Closing date for completed applications is 10:00, 17 October 2011. Interviews will be held on 26th October 2011.

For an application pack, please email andrewhammond@hctgroup.org quoting reference CTA/HTU/10.

For an informal discussion about this post please contact Andrew Hammond, Regional Manager- Yorkshire on 0113 245 4691.

No agencies or CVs please.

REGIONAL GENERAL MANAGER – EAST Based at Harlow TGM Group is part of Arriva UK Bus and operates a diverse portfolio of operations across the UK. Our Eastern division spans from Harlow to Colchester and operates mainly local bus services with also a mix of corporate contracts and Express Coach operations that are both commercial and contracted.

The Regional General Manager will have accountability for engineering and operational delivery of three depots which run a fleet of some 130 buses and coaches and employ over 220 staff.

Commercial services and contracts, run from these depots, in a challenging environment, where there is considerable potential for growth.

Reporting to the Managing Director, the successful applicant will be highly organised and task orientated, whilst being able to lead, develop and motivate their people. They will work closely with our engineering, commercial and financial teams to achieve key performance objectives whilst delivering improvements in service quality, customer satisfaction and profitability, as well as engaging local stakeholders from County Councils, Colleges and Corporate entities.

To support the TGM and Arriva brand vision and growth strategy, we are looking for the following: • Proven leadership skills • Excellent interpersonal skills • Relevant management experience Interested applicants should apply in writing with a CV and cover letter explaining what qualities you have to carry out this role successfully, and your salary expectation to Ms Sim Gupta – Group HR Manager, Building 16300 Electra Ave, London Heathrow Airport, Hounslow, Middx, TW6 2DN. Email to sim.gupta@tgmgroup.co.uk or call 01784 425 604/5.

Closing Date:- 12.00pm on Monday 3rd October 2011 TGM Group are committed to Equal Opportunities

www.coachandbusweek.com

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DeaDlines Booking: Monday 5.00pm Full artwork: Monday 5.30pm

ContaCt Harley Denham 01733 293249

harley.denham@rouncymedia.co.uk

Your First Choice for Recruitment

New investments director for Wellglade The Wellglade Group appointed Kevin Belfield as director of investments who took up the role from the start of September.

Kevin will take responsibility for a portfolio which includes Wellglade bus subsidiaries Notts+Derby, Door2Door and TM Travel as well as the group’s 50% share of High Peak which is due to commence operations later this year.

Kevin will also oversee Wellglade’s interests in Tramlink Nottingham which is expected to take over the operation of Nottingham Express Transit (NET) Line One shortly and commence building Lines Two and Three. He has worked on the tramway before when he was with Transdev, who are part of the incumbent Arrow consortium.

Wellglade’s deputy chairman, Ian Morgan said that the Group

had been looking for someone with Kevin’s skills and experience for some time and were delighted when he became available. ”As well as the current portfolio we have some development projects which we are keen to pursue and Kevin is the ideal person to take these forward,” he said.

Kevin recently left National Express where he was director of its West Midlands division, having joined the plc in 2008. He had previously worked at FirstGroup, Transdev and Arriva. He grew up in Nottinghamshire and still lives in Kirkby-in-Ashfield in the heart of Wellglade’s operating area.

Commenting on his new role, Kevin said: “I have known the Wellglade team for many years and I’m very pleased to be joining the Group and playing my part in its future development.”

CBW’s well-established recruitment portfolio attracts candidates across sales, marketing and management, delivering not just quantity but quality candidates, providing exceptional value for money.

In addition to our unrivalled print-based product, at no extra cost recruitment adverts are also automatically placed online at www.coachandbusweek.com, where they remain on view until a position’s closing date.

CBW and www.coachandbusweek.com combine to create the ultimate recruitment solution, guaranteeing your vacancy is seen by every job seeker that matters from sales agents to board level.

To get your vacancy seen by quality candidates, call Harley on 01733 293249 or email harley.denham@rouncymedia.co.uk

SUBCONTRACTING The Star Bus Company is looking to work in Partnership with fellow quality contractors in the Hertfordshire and North London areas to service one or more of our contracts.

The value of the work could be substantial and would be for a fixed period.

If you wish to register your interest then please email info@starbus.co.uk with the subject heading SUBCONTRACTING. Please include in your email the name of your company, name and contact number of the prime contact for us, type of vehicles you could supply, number of vehicles in your fleet and any other information you wish to include.

We will request additional information before awarding any work.

We require service providers of passenger assistants, PCO drivers and PCV drivers.

Vehicle requirements would be for saloon cars, MPV’s, accessible cars, mini-buses up to 8 seats, mini-buses 9-16 passenger seats, tail-lift mini-buses, accessible welfare buses, service buses/coaches.

Executive contractors also sought. www.coachandbusweek.com

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