MARCH 2014 grouptravelworld.com
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LONDON THEATRE
Group destinations and ideas in Norfolk and Suffolk
ISLES OF WONDER Exploring some of Britain’s islands
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Famous Luton Hoo hotel visited
FULL STEAM AHEAD The best of vintage railways
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East
AN ELITE HOTEL
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Looking
Stomp, Billy Elliot and the latest news
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EDITOR’S LETTER
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EDITORIAL Managing Editor: Gareth Evans T: 01733 293486 M: 07415 507 285 E: gareth.evans@grouptravelworld.com Production Editor: James Day E: james.day@grouptravelworld.com Art Director: Ian Blaza E: raspberryjamcreative@gmail.com Editorial Assistant: Amy Moore E: amy.moore@grouptravelworld.com Features E: features@grouptravelworld.com
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Beamish enjoyed its best ever year in 2013. A tram is seen in the town on October 17
Back to boom?
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n recent weeks, welcome news has reached the GTW office – that a number of attractions have been reporting record visitor numbers in 2013. According to the Association of Leading Visitor Attractions (ALVA), its members saw an average increase of 6% on 2012. ALVA believes the glorious summer had an affect on outdoor attractions, with an 8% increase, while indoor venues saw a 5% increase. Only 18 out of 197 saw a decrease of more than 10% – in contrast to 2012, when 33 of the 200 locations experienced a double-digit decline. Zoos continued to attract a substantial number of visitors. Chester Zoo was the most popular attraction in England outside London with a staggering 1,409,249 people through its gates. As you’ll read on p12, Beamish enjoyed its best ever year in its 43-year history. I admit to having a fondness for the North of England open air museum. My better half and I were up there for a mini-break last October half-term. The museum is fortunate that its backers recognise the fact new attractions help boost repeat
visits – not to mention the economic contribution its existence makes to the region. Sarah and I have vowed to return soon – although we must visit also the neighbouring historic Tanfield Railway next time. Also on p8, you’ll learn that a number of European cities are reporting positive numbers for Easter. This year has undoubtedly been helped by the mild weather. After all, we mustn’t forget snow was still lying in many parts of the UK until April last year. As I pen this, a potential headwind is but a week away – the budget plans for the UK Government. I for one hope fuel duty continues to remain ‘frozen’ – for doing otherwise will send the nation in a backward direction, and hence impact negatively on our key tourism and leisure sector. On perhaps a more positive note, we do have the WW1 commemorations to keep us all busy – for both home and overseas visitors, and across the English Channel. Gareth Evans — Managing Editor March 2014 l Group Travel World
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IN THIS ISSUE
6 14 17 19 24 30 33 36 38 41
NEWS
The latest travel and tourism stories and current affairs
PEOPLE
Who is moving where within the industry, plus awards and promotions
EPSOM REVIEW Coach operator’s annual reunion break
HERITAGE RAILWAYS
What Britain’s vintage railway attractions can offer groups
COACH FRIENDLY
The UK’s best attractions for coach operators
THEATRE NEWS
The latest West End news and stories
THEATRE REVIEWS
Stomp and Billy Elliot face the music
THEATRE LISTINGS
Up to date details of all the current West End shows
TICKET MASTER
Disney’s the Lion King
ISLAND HOPPING
Thriving tourism on Britain’s isles
46 50 52 57 58 60 63 64 66
NORFOLK AND SUFFOLK
Group activities in the eastern counties
DIVINE DESTINATIONS
Britain’s religious heritage in focus
LONDON PARTNERS
News about the latest tourism developments in the capital
UKINBOUND
Diary of UKinbound’s latest activities
COACH TOURISM COUNCIL
The association’s recent news and stories
BEST OF THE BEST
The Luton Hoo hotel
INSIDER INSIGHT
This month’s expert advises on payment and back office processes
GTO GRAPEVINE Five of the best sunglasses and review of Great Days Out exhibition
UP CLOSE AND PERSONAL
Lyndsey Thomas, Head of Marketing at Aviacircle, answers our monthly group travel questions
COVER PICTURE: Norwich Cathedral CONTENTS: Bouldnor Beach at sunset - Photo courtesy of VISIT ISLE OF WIGHT
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CONTRIBUTORS
James Day James is the Digital Editor of Coach & Bus Week magazine. He enjoys the more active side of the industry, having spent time doing military training and yacht racing with the Cambridge University’s Officers Training Corps. A self-confessed nerd, James follows all things related to video gaming, the internet and the entertainment industry, including a renewed interest in dramatic theatre.
Stephanie Gilbert Steph Gilbert is Group Travel World’s Office/Finance Manager. She is also part of our ‘Team on Tour’ crew who review group travel and tourism destinations for the magazine. Steph has a passion for visiting the theatre and enjoys reviewing the productions with her 14 year old son Jack. Steph’s hobbies include skiing, walking her black labrador, Skye, and drinking gin!
Amy Moore Amy Moore is a third year university student studying Journalism at University of Winchester. She is also the part-time features writer at Group Travel World Magazine. Her passion for Journalism is reflected in her past experiences as editor/contributor to a number of university based magazines. She aspires to become a top travel journalist following her graduation later this year.
Amy O’ Donovan Amy O’Donovan is the new marketing & events executive for UKinbound and will be contributing their monthly page to Group Travel World magazine. She previously worked for Tourism Ireland in Madrid and is fluent in Spanish. Her hobbies include travel, history, culture and sport.
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NEWS
Merlin theme parks l e v a r T .. ready for 2014 season . s t i b d i T ●
An installation of 888,426 ceramic poppies, one for each British and Colonial fatality during The Great War, will be unveiled at the Tower of London on August 5, 100 years since the first full day of Britain’s involvement. The poppies, made in a collaboration with ceramic artist Paul Cummins and stage designer Tom Piper, will be planted in the tower’s moat. The scale of the installation intends to reflect the magnitude of such an important centenary. A programme of events will accompany the installation which will remain until 1100hrs on November 11. During World War One, the tower’s moat was used to swear in over 1,600 men who had enlisted by the end of August 1914 at the recruitment station in the city, to form the 10th Battalion of the Royal Regiment of Fusiliers - the so called ‘stock brokers battalion’ who fought for the duration of the war.
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Carlson Rezidor has unveiled its first new hotel brands for three decades. The two new brands will be named the Quorvus Collection and Radisson Red. Radisson Red will focus on younger travellers, with loft-style modern design and enhanced technology. The first Radisson Red property is due to open next year and the group plans to have up to 60 by 2020. The company said it will own and manage the first phase of hotels and then seek franchise agreements as it further develops the brand. Each Radisson Red will have around 150 studio rooms and public spaces will have art in-situ, a bar and deli. Quorvus Collection, on the other hand, is a boutique luxury brand aimed at an international market.
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Chessington’s new attractions include the Scopion Express mine train ride
Merlin also announces new Shrek attraction on London’s South Bank Merlin’s theme parks are reopening for 2014 over the next week, offering a host of new attractions aimed primarily at younger visitors. Alton Towers Resort is due to open for main season on the March 22. On the May 24 the park is set to launch its CBeebies Land attraction, which targets 2-6 year old children, with themed attractions based on the children’s TV channel. At present the park does not charge entry for any child under four years old, but they do still require free under fours tickets. Thorpe Park opens on March 20, with its new Angry Birds Land attraction expected to debut to the public in May. The fully-themed area based on the wildly popular mobile game includes a ‘4D’ experience and a new Red Bird vs Bad Piggies dodgems ride. The Angry Birds will also invade the parks 100ft rapid drop tower ride, Detonator. Chessington World of Adventures Resort, part of
Merlin Entertainment, opens for 2014 this week with a host of new attractions. A brand new mine train ride, Scorpion Express, is set within Mexicana’s Scorpion Valley, where adventurers must board the old train of the Scorpion Express. The attraction is also launching the Azteca Hotel, a new fully themed Resort hotel located on park with 69 themed rooms and a new splash water play zone within the leisure club, all in addition to the existing safari-themed Chessington Resort Hotel. Merlin has also announced a new attraction based on movies and characters of the Shrek franchise. The first of six ‘Shrek’s Far Far Away Adventure’ attractions will open as part of Merlin’s cluster of attractions on London’s South Bank which also includes the London Eye, SEA LIFE Aquarium and The London Dungeon. It is due to open in summer 2015 with a walkthrough attraction, character courtyard and exhibit area to support new film and DVD releases. “Developing an attraction based on Shrek and his friends is
hugely exciting for Merlin Entertainments and the start of what we hope will be a wider collaboration with DreamWorks Animation,” said Merlin’s Chief Executive Nick Varney. “Shrek is the biggest animated franchise of all time, and we are delighted that we are going to add Shrek’s Far Far Away Adventure to our portfolio of iconic international entertainment brands. We know our millions of visitors around the world will love the interactive Shrek experience that we will deliver.” The partnership is the first Hollywood collaboration for Merlin and the first time DreamWorks has licensed its characters to an attraction of this size. “We’re excited to work with Merlin to build something that we think is going to be a singularly unique way to experience Shrek and his world. This attraction is going to be unlike anything that currently exists and will undoubtedly become a new type of destination for families,” added Jeffrey Katzenberg, CEO at DreamWork’s. www.grouptravelworld.com
12/03/2014 16:45
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Exclusive groupsonly shuttle goes on trial at Stonehenge English Heritage (EH) has introduced an exclusive groups-only shuttle service at Stonehenge on a trial basis. It follows criticism about the long delays experienced by groups and the negative impact the systems implemented since the opening of the new visitor centre have had on longestablished and popular coaching itineraries. EH said the ‘fast-track bus service’ will take pre-booked groups of 11 or more from the visitor centre to the Stone Circle from a dedicated groups-only point, by-passing the normal ticket entrance and shuttle embarkation platform used by other visitors. Currently operated by buses able to carry 49 passengers, larger groups will be accommodated in two vehicles. Coaches arriving at Stonehenge will continue to use the 30-bay coach park. Once tour leaders have validated tickets and collected visit stickers and audio guides from the group reception building, groups will then walk to the visitor centre. They can use the toilet facilities, before reassembling in the forecourt to move directly to the new under-cover group embarkation waiting point at the side of the building.
Scottish Tourism Week kicked off on the evening of Tuesday, March 11, with MPs and trade associations including the Scottish Tourism Alliance, the British Hospitality Association (BHA), and several others have all expressing the view that Scotland should cut the rate of VAT on accommodation and visitor attractions from 20% to 5%. With the independence debate raging, the question is: ‘would an independent Scotland do so?’ Graeme Dey, MSP, said: “The VAT rate on tourism in Scotland and the refusal of the UK Government to cut it is just one of many examples of why Scotland’s interests would be best served by being an Independent country.” Mike Weir MP said: “Tourism is a vital part of the Scottish economy and Scottish tourism businesses are in direct competition with other countries where VAT on Tourism is lower, especially the Republic of Ireland where it has been reduced to 9%. “At present VAT is controlled from Westminster which has steadfastly refused to implement a cut, despite the fact that VAT on tourist-related business is lower in most other EU nations. With Independence, we would have the powers to set VAT rates to benefit our
tourist businesses and to focus on a boost for our rural economy.” Graham Wason, Chairman, Campaign for Reduced Tourism VAT, said: “If Scotland opts for independence and subsequently cuts VAT on tourism; it would benefit significantly at the expense of the rest of the UK. It would also attract more visitors from abroad, so earning export revenue and improving its balance of payments. In these circumstances, the mistake by the rest of the UK in not cutting tourism VAT would be exposed.” Marc Crothall, CEO, The Scottish Tourism Alliance, urged ministers of all parties both in the UK and Scottish Parliaments to acknowledge the benefits of a cut in tourism VAT. Currently, 24 out of 28 EU countries already have reduced rates for tourism businesses. BHA CEO, Ufi Ibrahim, said: “Whether or not Scotland opts for independence, there is no doubt that over the medium and long term, its economy would benefit substantially from a cut in tourism VAT – and that conclusion is supported by the Treasury’s own model. The consequence of Ireland’s VAT cut was an increase in overseas tourist numbers and revenue which helped to create up to 25,000 new jobs.”
of extinction, with their numbers dropping to just 60 in the entire West African region in 2005. David S Gill, Park owner, said: “We now have well over 20,000 villagers who actively see and
protect the giraffes knowing all the benefits they now have are a direct result of this protection. Together with our partner Bioparc Doué-la-Fontaine we provide over £30,000 a year towards this protection project and then provide individual extras on top such as £5,000 for each new fresh water well for a community. “The success of the project in turning around the extinction of such an iconic animal has been one of the best examples of Conservation in Action the world has seen in recent times.” The baby, confirmed as a female has been named Belle and is a firm favourite with visitors as she is getting more and more confident venturing outside under the watchful eyes of mum Elouise (and staff!)
Month
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Would an independent Scotland cut tourism VAT?
Anoifmtheal
Keepers at South Lakes Wild Animal Park, Dalton in Furness, Cumbria, arrived at work on the morning of February 18 to a new arrival – a very rare baby giraffe. The Peralta Giraffe is one of the rarest animals on the planet with only a few in captivity and no more than 450 in the wild in Niger, West Africa. The South Lakes park has been directly involved with the protection of the wild population since 2005 and is very proud of its success. Its work has helped to save the animals from the brink
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NEWS
Strong Easter hotel booking figures for European cities Barcelona and Berlin lead the way, with advance bookings already more than doubling the 2013 figures There has been a hotel bookings boom for European cities this Easter weekend, with booking substantially up on 2013, partially attributed to the religious festival falling slightly later this year. Currently, Barcelona is showing particularly strong growth over the bank holiday weekend April 18-21, 2014, with an increase in hotel bookings of 117.2% compared with Easter weekend last year (March 29 - April 1). Berlin has one in three hotel rooms filled for the nights of Friday, April 18 and Saturday, April 19 (31.4% and 32.2% respectively). Overall committed occupancy for the long weekend is up 113.4%. Group bookings are up 133.2% for the weekend overall, Good Friday is showing
particularly strong growth with committed occupancy for groups up 179.7%. In London, more than a quarter of hotel rooms are filled for Good Friday and Easter Saturday (25.1% and 28.5% respectively). Committed occupancy has increased 18.8% on last Easter. After Prague saw a record number of tourists visit in 2013, strong growth continues with an overall increase in bookings of 77% for the Easter weekend. In Paris, one fifth of hotel rooms booked over the weekend (average of 20.7% 18-21 April), an increase of 43.4%. Group trips to the French capital are also showing an increase, up 45.8%. Other popular European destinations for the Easter weekend are Venice and Warsaw where bookings are up by 18.2% and 21.6% respectively. Information is based on data collated by TravelClick on January 7, 2014.
Advance hotel bookings in Prague are up 77% on last year
Record growth for Marriott International Since 2010, Marriott International has opened or signed almost 27,000 new rooms and launched five brands in Europe; Autograph Collection, EDITION, AC Hotels by Marriott, Residence Inn by Marriott and Moxy. The number of hotels signed annually in Europe has doubled since 2010. Marriott worldwide had a record growth year in 2013, signing 67,000 rooms. “We are excited by these record results and the momentum moving into 2014,” commented Amy McPherson, President and Managing Director, Marriott International, Europe. “The next two years are particularly exciting for Europe as we already have plans to open 38 hotels and launch ground-breaking experiences which will surprise and delight our customers and guests. “Marriott’s new affordable lifestyle brand, Moxy (launched 8
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The Sochi Marriott Krasnaya Polyana Hotel opened in January this year
at ITB Berlin in 2013) is scheduled to open its first hotel in Milan in September, Moxy Milan Malpensa. “We are also on track to open an extraordinary JW Marriott Resort & Spa in Venice on its own island in February 2015,
along with new Marriott hotels in Moscow and Istanbul. Renovations at Paris Marriott Rive Gauche Hotel and London Marriott Hotel Kensington will showcase our new and innovative future of meetings concept.”
Wyndcliffe Court opens for second year Wyndcliffe Court, near Chepstow, is offering free entry over the Easter weekend. The free entry covers the Grade II listed gardens, tea rooms cafe and Art and Craft Fair in the Oak Ballroom on Easter Sunday and bank holiday Monday, from 1000 – 1600hrs. Wyndcliffe Court will re-open for its Spring Sculpture show on Friday, May 2. It is also open throughout the summer on Fridays, Saturdays and Sundays from 1100-1800hrs (including Bank Holidays). This is the second year Wyndcliffe will open its gates to the public, after the success of last years three seasonal sculpture shows. Call 01291 621242 Visit www.wyndcliffe court.co.uk www.grouptravelworld.com
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Invitation
To all group organisers, why not let Woods do all the work?
Whether you want a day trip to London, a UK short break or a continental tour, Woods Travel can arrange it all for you! Ferries, cruises, flights, accommodation, coach, itinerary and even door to door taxi transfers for any group of any size. Breaking News After our success at the 2013 UK Coach Awards where we were awarded UK Coach operator of the Year, Woods are delighted to have qualified again this year, as finalists, in the following catagories: Customer Service – Denise Fry Denise is our private group holiday organiser and has been working at Woods Travel for the last eight years. Qualifying as a finalist shows the high level of personal dedication she shows her private group customers.
The testimonial that follows is from a holiday which Denise planned and Paul drove. ‘Many thanks for arranging yet another superb holiday for our members. All hotels were excellent and the choice of places visited varied from National Memorial Arboretum, the Falkirk Wheel to the highlight, of course, the Edinburgh Tattoo (despite the rain). Everyone thoroughly enjoyed themselves. Praise must go again to PS for safely driving us – this time it was over 1000 miles. I had many comments from those on board regarding his excellent driving skills –careful and calm throughout. He has a very good rapport with us and is very much part of our group these days - it wouldn’t be the same without him!
Again many thanks for your hard work, looking forward to getting the next one off the ground later this year.’ DG a group organiser from Portslade, East Sussex Top Small Fleet Operator – Up to 15 Vehicles Top UK Coach Driver – Paul Smyth Paul is one of our top tour drivers. He has been working for the company for over five years. We have many lovely letters and cards written by passengers praising both his driving skills and his personality.
Woods may be one of the smaller coach companies by national standards but we have shown that doesn’t mean you can’t be the best!
For further information please call
01243 871651 Woods Travel Group Park Road, Bognor Regis, West Sussex PO21 2PX
COACH OPERATOR OF THE YEAR
www.woodstravel.co.uk
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NEWS
Cadbury World continues to l e Trav s... break visitor number records Tidbit ●
An abandoned Wild West Theme Park in Cornwall is to be replaced by a £50m expansion to a holiday resort later this year. On the site of the Spirit of the West theme park – which closed in 2009 – the investment will see the area turned into a luxury holiday spot by Retallack Resort and Spa. The development, which has been granted planning consent by Cornwall Council, will cover 81 acres and include a tourism training academy, 325 rental properties and an indoor leisure village with a swimming pool, gym, function space, restaurant, café and office space. Retallack also opened its newest restaurant, The Green Room, in February this year with MasterChef winner James Nathan working as the executive chef.
Over 650,000 visited the attraction in 2013, and 2014 figures are already looking better
Bournville-based Cadbury World is celebrating a third consecutive year of recordbreaking visitor numbers. Last year, the Birmingham attraction welcomed over 668,000 visitors beating 2012’s all-time high of annual visitor numbers. The success looks set to continue throughout 2014 with the attraction already welcoming over 30,000 visitors since it opened on January 22, a 5% increase on 2013’s footfall to date. January also saw the attraction open a new Cadbury Café in partnership with its new caterers, Amadeus. The themed restaurant comes complete with life-size Cadbury dairy milk cows and features a new menu offering a selection of Cadbury inspired dishes. Gerrard Baldwin, General Manager at Cadbury World, said: “We have a strong focus
Cadbury World opened a new themed Cadbury Café in January on visitor satisfaction and as a result are constantly evolving and improving elements of the attraction. “Over the last few years we’ve introduced a brand new outdoor play area and also recruited a team of actors and it’s fantastic to see the results of this reflected in our growing visitor numbers.” Cadbury World has a calendar of seasonal activities and events
planned throughout 2014. The attraction offers discounted entry rates for groups of 15 or more, with superior rates available on selected dates in March, May and September. Groups of 20 or more receive free admission for the organiser. Free coach parking is provided, with admission and a complimentary meal for the driver.
Duck Tours to the rescue
Drumlanrig Castle’s Galloway Country Fair in 2014 promises to be biggest ever
London Duck Tours and Windsor Duck Tours took to flood hit areas near the Thames last month to provide relief for flood victims. Both operators usually provide amphibious tours around London and the river itself using 1942 DUKW World War Two amphibious transports in London’s case, and a bespoke modern equivalent at Windsor. The aid of the two companies caught national media attention, with London Duck Tours’ ‘Miranda’ appearing on BBC News. Graham Lumley, owner of Windsor Duck Tours, said: We were called on Monday, February 10 by Colin Raynor, a councillor from Horton and Raysbury, who asked us if we could come and join in with the relief effort, as at that point there was not much help.”
Drumlanrig Castle and Country Estate is urging group travel organisers to save the date for this year’s Galloway Country Fair. The popular weekend will be held at Drumlanrig Castle on August 16 and 17, showcasing Scottish country sports, produce and retail. The fair in southern Scotland brings together thousands of visitors with hundreds of businesses, demonstrations and activities each year. Emma Walton, Travel Sales Manager for Buccleuch, said: “The Galloway Country Fair is a fantastic event for groups and we are already working with a number of coach companies who have signed up to come along in 2014. “The fair is a super-sized event and all of the team have a
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Events include an exciting motorcycle stunt show hand in preparations for many months ahead. People travel from across the UK and Ireland to attend as the Fair has something for everyone including thrill-seekers, shopaholics, sporting fanatics, foodies and more.” As well as regular attractions such as traditional Highland games, and the chance to see the Buccleuch hounds and
gundog demonstrations in the main arena, this year will also see a new focus on mountain biking. The popular Fishing Village will make a return, allowing youngsters to learn about the sport through demonstrations and casting clinics. Once again, visitors can try their hand at clay pigeon shooting, and a wide range of firearms, rifles and shooting accessories will be available in Gunmakers Row. There are still opportunities for groups to sign up with a host of preferential discounted rates available. There is also ample coach parking available at the Estate. Group organisers should contact Emma Walton on groups@buccleuch.com for further details or call 0131 524 0926. www.grouptravelworld.com
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tary chocolate to enjoy along Full of heritage, fun and complimen issable day out for all ages. unm an is World ury the way, Cadb unts s Free preview visit for s Special packages and disco group organisers of ps all year round for grou s Excellent disabled access fifteen or more and facilities s Meal deals and the World’s s 2014 group visits brochure Biggest Cadbury Shop available online
0844 880 7667 cadburyworld.co.uk
Book now on or visit
Even sweeter savings
January to Ma rch, May and September.
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NEWS
Wicksteed park offers new Travel .. . s t daytime shows for 2014 i b d i T story unfolds as the ship’s captain and crew welcome guests on board for a journey they will never forget. Christmas Aboard SS Broadway runs from November 13 to December 21 and includes 30 festive songs. The new shows, which premiere in September, offer a complete day out with lunch/ afternoon tea included. Both shows are produced and directed by Katie Ashby. Her track record, includes Ocean’s Eleven, The D-Day Darlings and The Bombshell Babes. The venue now has dedicated coach parking for up to 30 coaches, with overflow parking available. Coach drivers are provided with complimentary lunch
Wicksteed Park Pavilion has unveiled a new line up of daytime shows for 2014.
The park says All Aboard SS Broadway and Christmas Aboard SS Broadway will provide ‘a unique mix of West End quality entertainment’ in the park’s famous Edwardian Pavilion. All Aboard SS Broadway, which launches on September 21, is a tribute to the best loved songs from the golden age of musical theatre, including Anything Goes, 42nd Street, Kiss Me, Kate, Sweet Charity, Oklahoma!, My Fair Lady, Singin’ in the Rain, Cabaret, Guys and Dolls, South Pacific and more. The show is set on board a classic cruise liner and the
Beamish attracts record visitor numbers in 2013
and refreshments. A welcome host is also provided on request to show passengers into the Pavilion show venue. Prices are £25 per person for groups under 23, £23 per person for groups over 23 and £15.50 per person for show tickets only. Marie Phillips, Marketing Co-ordinator at the park, said: “The Wicksteed Park shows provide and excellent day out and some wonderful entertainment, set in the superb surroundings of the newly-refurbished Edwardian pavilion. “This year’s shows promise to keep up the high standard of previous years and are already providing to be popular with people planning advanced bookings.”
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GTW would like to clarify that the images used in the World War One Centenary feature last issue were taken by Military Historian Francois Wicart. We thank Francois for providing them for the magazine
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Ballymena-born film star Liam Neeson, famous for leading roles in Schindler’s List, Taken and Batman Begins, has taken a new role promoting his native Northern Ireland as a tourist destination, agreeing to be the voice of the Northern Ireland Tourist Board’s (NITB) latest advertising campaign.
Royal Yacht Britannia world’s most translated audio tour
Attractions opening over the next two years will include this church
The Royal Yacht Britannia can now boast the title of the World’s most translated audio tour. Brazilian Portuguese, Turkish, Thai, Cantonese and Punjabi have been added this year to Britannia’s growing list of languages, bringing the total to 27 – thought to be more than any other tourist attraction in the world. Head of Marketing and Visitor Experience, Lynda Dalgleish, said: “Britannia travelled the world, and now the world
Beamish, the North of England open air museum enjoyed a record number of visitors in 2013, with an incredible 589,474 people passing through its gates. The museum has now been open now for 43 years and the next best result was back in 1991, the year of the Gateshead Garden Festival, when it welcomed 520,000 people. Visitor numbers to Beamish have almost doubled over the last five years, with more than
Britannia has gradually added new languages in response to demand
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£4m invested to create a range of new attractions. A highlight of 2013 was the spring opening of Hetton Silver Band Hall, witnessed by hundreds of local people.Later in the summer the working Town Bakery, set in the early 1900s, opened its doors. A range of new attractions opening over the next two years, including a medieval church set in the 1820s and a chemist/photographers’ studio set in the 1900s.
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travels to Britannia, as each year we welcome 300,000 visitors from across the globe to experience this iconic ship. “New languages have been added gradually in response to demand from customers, and this year also saw the introduction of our British Sign Language tablet, all of which is included in our normal day ticket.” The audio guide features commentary describing The Queen’s former floating palace throughout the tour.
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The latest industry news about jobs, people, promotions and awards PEOPLE NEWS
PEOPLE, POSITIONS & PRIZES n
EDWARDIAN GROUP LONDON has named Inderneel Singh as new General Manager of the May Fair Hotel. Inderneel said: “I am thrilled to be leading such a capable team and I’m excited for the future. For me, this is an extraordinary chance to build on the great work that has been done by other members of the team, both past and present. “Of course, I’ll be bringing my own way of doing things to the hotel, but I think that’s important for the hotel to stay fresh and competitive.” Prior to taking on the role of General Manager, Inderneel was Edwardian Group London’s Corporate Development Manager. While
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TRAVELODGE has announced it is recruiting 80 new apprentices to join its apprenticeship programme this year. The bespoke apprenticeship scheme, JuMP (Junior Management Programme), was launched in 2011 and is the UK’s first budget hotel management apprenticeship programme. It offers A level students (18+) a real alternative to going to university via a fast track route into management. During the two-year programme, school leavers can continue their education, get work experience, receive a salary and become a manager by the age of 21. JuMP recruitment starts in the spring, with locations for apprentices including city centre in London, Birmingham, Liverpool, Manchester, Cambridge and Glasgow. Last year, Travelodge received over 6,000 applications from school leavers for its 51 placements. Jon Hendry Pickup, Chief Operating Officer at
Inderneel Singh in this role, Inderneel managed the planning of the new Leicester Square site, recently approved by Westminster City Council. Inderneel is
Travelodge, commented; “National Apprenticeship Week highlights to school leavers that apprenticeship programmes can be an excellent foundation upon which to build successful, long-term careers. “Our JuMP programme is a great example of this – it provides a bespoke, fast-track route into management and offers school leavers a viable alternative to university. Over a period of two years, a JuMP apprentice will learn all aspects of operating a Travelodge hotel, whilst furthering their education and receiving a salary. “Building careers is part of our DNA at Travelodge and we’re delighted by the way our JuMP programme is helping us to identify and develop future leaders.” Travelodge’s first intake of apprentices graduated in November 2013 and are now managing Travelodge hotels right across the UK. There are currently 55 apprentices undergoing training and the next wave of apprentices graduate in October this year.
also a qualified Chartered Accountant. Inderneel replaces the outgoing Anthony Lee, who joined the May Fair Hotel in 2010. Inderneel added: “The May Fair Hotel has such a rich heritage, going back to 1927. We’re particularly proud of our relationship with the film and fashion worlds and we intend to remain the official hotel for the British Film Institute Film Festival and London Fashion Week. “I’d say for anyone who’s not yet had a chance to visit, or hasn’t been to see us for a while, come by, we’ve got so much to offer here – not just the rooms and suites, but our impressive Cigar Lounge and popular May Fair bar too.”
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MOTTS TRAVEL OF AYLESBURY, which also owns Clacton-based Crusader Holidays, has made two new appointments. Ross Perrin joins the coach operator as Assistant Manager to the Managing Director Roger Mott. Starting his role in January, Ross has previously worked in marketing and PR, promoting a number of brands including Bourne Leisure. He now oversees Crusader Holidays. He said: “It’s a role which will allow me some influence for the way ahead amd where I can let my creative side flourish.
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THE LONDON BRIDGE EXPERIENCE has welcomed Lauren Symons to the role of Group Sales Leader. Lauren will be responsible for all group sales and being the face of the department for new and existing clients. She will report directly to the Commercial and Marketing Manager. Phil Sherrington, Commercial and Marketing Manager, said: “The last 12 months have seen the attraction exceed all expectations. Lauren’s appointment is key to allow us to further grow the business whilst knowing that groups are in safe hands.”
I’m hoping we can bring Crusader back to the forefront of the coach holiday market where it belongs.” Meanwhile Carly Raikes has been appointed Group Travel Co-ordinator for both firms. She returned to the company in 2012 after maternity leave, having been with the Mott’s Travel coach hire team since 2008. She said: “I’m thoroughly enjoying my new role and the innovative challenges it will continue to present, from bespoke holiday packages to exploring new and exciting destinations for our clients.”
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NEWS FOCUS // EPSOM COACHES REUNION
Epsom reunited
One of the Setra coaches passes in the shadow of Dover Castle during the treasure hunt
Fun-filled Annual Reunion Break described as ‘best ever.’ Gareth Evans reports
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psom Coaches has described its recent Annual Reunion Break as its ‘best ever’ – with almost 100 people having already booked for next year’s event. Well-known for their highly approachable yet professional manner, Epsom staff truly got into the spirit of things over the weekend of January 31 – February 3. Steve Whiteway, the company’s popular Managing Director, who is a former coach driver, and his family were joined by a selection of the firm’s enthusiastic office team, tour managers and tour drivers for a fun-filled weekend on the Kent coast. A pair of Epsom’s impressive 63-plate Setra coaches transported clients in style to the Mercure Hythe Imperial Hotel. Explaining the choice of hotel, Melanie Cox, Sales Manager, told GTW: “Our Product Manager Alistair Scott recognises that our clients like a coastal destination within a reasonable distance of Epsom. In essence, it was everything we wanted – four-star, excellent food, lovely staff, comfortable rooms, a spacious function room and a lovely spa. “We spent over a year liaising with the hotel. I’m proud to say they delivered 100%. Reception Manager Harriet Jarvis was a joy to deal with. She was truly excellent – she was there for us throughout.” Back to the festivities, a fancy dress competition was held on the first evening. Epsom staff dressed up as characters from the Wizard of Oz, as Melanie explained: “We all enjoyed being stupid – I was the Wicked Witch and Steve was the Wizard. We also had Flying Monkeys, Dorothy, Tin www.grouptravelworld.com
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Man, the Lion and the Scarecrow and Tonto not Toto. Alistair wrote a mini panto, which was a twist on the Wizard of Oz.” The operator’s new excursions brochure was launched on the Saturday morning in the comfort of the hotel’s function room. Clients then enjoyed an optional trip to Rye. Melanie continued: “We held our gala evening on the Saturday. Our charity raffle raised the magnificent sum of £988 in aid of Princess Alice Hospice in Esher. I would like to publicly record our thanks to our very generous suppliers for the superb prizes.” The Disco was provided by Peter Minnette and James Blake under the banner of Cloud 9 Revival. Peter is Epsom’s Projects Manager. “This was a project with a difference for Peter,” quipped Melanie. Clients soaked up the scenery while also keeping an eye out for clues on the Sunday when they set off on Alistair’s treasure hunt. The route took them through Kent, with a break for lunch in Canterbury. An anagram was solved to discover where the treasure was hidden. All correct answers were gathered in and one winner per coach was selected. Sunday evening’s entertainment included a game of bingo and a quiz. Asked for her verdict on the weekend, Melanie replied: “An incredible amount of work goes into ensuring the Reunion Break runs as smoothly as it does. It wears you out but seeing the reaction of our clients makes it all very worthwhile. Indeed, on the Monday morning at breakfast, we had a lady in tears – for the right reasons. She didn’t want to go home. That said it all to me.”
Melanie said the reaction of clients made the months of hard work all worthwhile
Fun at the gala evening Melanie said next year’s event is firmly on track. “We’ve already planned it. We’ve received a record number of advance registrations – we’ve sold nearly 100 places. That figure is pure repeat business off this year’s coaches.” “Steve wants us to do the Sound of Music next year. Roll on next year,” she enthused. To order a copy of Epsom’s new day trip brochure, call 01372 731705. Visit www.epsomcoaches.com March 2014 ● Group Travel World
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Reflecting its origins, the West Somerset Railway has adopted the ‘theme’ of a seaside branch line
R A I LW AY S
Right
on track Y
ou are never far from a heritage railway in the UK. A trip behind a vintage steam or diesel locomotive can enable your group to soak up the scenery from a different perspective, in a charming, atmospheric fashion, while providing your driver with the perfect opportunity to gain a ‘Driver’s Hours’ break. The Bodmin & Wenford Railway is Cornwall’s only full-size railway still operated by steam locomotives. Visitors can relax in style and enjoy a leisurely 13-mile round trip through beautiful countryside, taking in the sights, sound and smells of a bygone age, experiencing the charm of a Cornish branch line in the 1950s. The line runs from Bodmin Parkway through to Boscarne Junction, via the principal station at Bodmin General. Steeply graded with many curves for most of its length, the railway’s ruling gradient is 1:37 to 1:44. As a result, engines have to work hard, adding to the enjoyment of riding behind a steam locomotive. It is recommended that the journey be started and finished at Bodmin General www.grouptravelworld.com
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Gareth Evans examines a selection of Britain’s best heritage railways and what they can offer to groups as this provides the best access to the train, especially for anyone with any physical impairment. Pedestrian access at Bodmin Parkway station, which serves as the junction with the Great Western main line from Paddington to Penzance, is via a bridge with steps – while the nearest road access to Boscarne Junction is 800 yards away. Groups of 25 or more people will receive 20% discount and groups of 10 to 24 will receive a 10% discount. While group rates are not normally available on the railway’s Dining Trains, they may be available on other themed journeys, such as Beer & Jazz and Murder Mystery Trains. The best value ticket is for the whole line round trip. This normally takes about two hours but it is possible to do a journey of 40 to 50 minutes if required. The whole line trip is, for example, Bodmin General to Boscarne Junction and return then on to Bodmin Parkway and back. The shorter return journeys are from Bodmin General
to either Boscarne Junction (40 minutes) or to Bodmin Parkway (50 minutes). Optional extras for groups include a Cornish Cream Tea served during the journey in either the railway’s dining coach or at the Steamers Cafe. Other food options are available – it is advised to call the railway to discuss your requirements. Guided tours of Bodmin General Station, including locomotive shed and maintenance workshops are also available subject to access. Call 01208 73555. Visit www.bodminrailway.co.uk Located in a popular North East Wales town famous for its International Eisteddfod, the Llangollen Railway offers a seven and a half mile picturesque journey. The line, located within an area of outstanding natural beauty, passes through one of the most scenic and historically interesting valleys in Britain, March 2014 ● Group Travel World
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R A I LW AY S with the Berwyn Mountains towering above on either side as it follows the course of the River Dee. The line is currently being extended another two and a half miles from Carrog to the town of Corwen, which is hoped will open this summer. Groups who prebook are offered some attractively-priced packages – with fares starting at £5 for a single trip. Optional add-ons include cream tea to enjoy onboard the train. Trains run daily from April to September. Special events include Jazz Trains, Real Ale Trains, Santa specials and Days Out With Thomas. Conveniently located on the A5 near the English border, it makes an ideal attraction to incorporate into a day trip from the Midlands or North West, a break in the Welsh marches – or perhaps a stop on the way to Snowdonia. Call 01978 860979. Visit www. llangollen-railway.co.uk Located in the heart of Snowdonia with a rail system linking Caernarfon, Beddgelert, Porthmadog and Blaenau Ffestiniog, the popular Ffestiniog & Welsh Highland Railways can offer a choice of trips for groups, and a wide range of reasons for travelling. A brand new interchange platform at Porthmadog opening in spring 2014 makes it even easier to do the full route. Most groups do a one-way trip along part of the line, making it an ideal excursion to add into a tour of Snowdonia.
The scenery on both lines is stunning and changes all the way along as the train twists and turns through the landscape - Ffestiniog & Welsh Highlands Railways
The Lynton & Barnstable Railway offers stunning views out to the Bristol Channel For instance, passengers join a Welsh Highland train at Caernarfon and enjoy a two-hour ride through the national park, via the spectacular Aberglaslyn Pass and Beddgelert to Porthmadog while the coach travels along the main road and there is time for a Drivers Hours break before collecting the group. Trips from Blaenau to Porthmadog and vice versa are also popular, with a journey time of about an hour and a quarter. The scenery on both lines is stunning and changes all the way along as the train twists and turns through the landscape. Light refreshments are served on board and pre-booked catering is available for groups. Spooners’ awardwinning café and bar at Porthmadog station also welcomes groups and makes an ideal coffee or lunch stop.
Trains run daily between the end of March and early November. There is a limited winter service which is ideal for groups staying nearby with heated carriages and seasonal refreshments. Group fares are available for pre-booked parties of 20 passengers or more (10 or more if disabled) which give substantial savings on normal fares. Free coach parking is available at Porthmadog station. Download the Group Travel Brochure at www.festrail.co.uk. Images are also available for coach operator brochures. Call the Group Travel Hotline on 01766 516024.
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A ‘must-do’ rail trip in the South West of England is that between Minehead and
The Llangollen Railway runs through the beautiful Dee Valley
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uth o S t, u O Bi s o y B a D or t a w e Gr el Sho t a t us p Trav e e u Or m st Gro We
R A I LW AY S The Ffestiniog & Welsh Highland Railway is an ideal excursion to add into a tour of Snowdonia
The spectacular scenery on the Ffestiniog Railway Bishop’s Lydeard, four miles outside Taunton. At 20 miles long, the West Somerset Railway is England’s longest heritage railway. For the first half of its journey, the railway passes through the Quantock Hills, and for the second part the trains follow the coastline between Exmoor and the Bristol Channel. Anyone who was a child in the 1950s and remembers gazing in awe at steam engines, with the noise, smells and sense of power, will love a day spent on this railway. Remaining true to its origins, the line has adopted the ‘theme’ of a seaside branch line. Each station is beautifully cared for by dedicated volunteers – it’s literally a time warp. A single trip takes 75 to 80 minutes, although groups are welcome to make a part journey. Of the intermediate stations, 22
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Watchet or Williton are best placed to accept coaches. Services run for most of the year, on selected dates in January, February, March, April, May, October, November and December and daily in the peak part of the holiday season. Pre-booked Groups of 16 passengers and above enjoy discounted travel on the railway. However, group rates are only available if pre-booked. There is free parking at Bishops Lydeard Station – and coaches can conveniently set down by the booking office. The new coach park at Minehead is adjacent to the station and the Beach Hotel. Coaches also continue to set down and pick up at the bus stops outside the station. Call 01643 704996. Visit www.westsomerset-railway.co.uk.
Coach groups can be assured of a warm welcome at the Lynton & Barnstaple Railway’s Woody Bay Station in North Devon. The narrow gauge railway makes a fine addition to a tour in the South West of England. The two-mile return trip, which offers stunning views out to the Bristol Channel, takes 40 minutes. Steam and diesel-hauled trains operate almost daily from April to the end of October, although it is advised to consult the timetable before visiting. Group rates apply to parties of eight or more, but should ideally be booked at least seven days in advance. The railway says it promises to do its best to tailor pricing to the individual needs of groups. The delightfully restored Woody Bay Station is conveniently located alongside the main A39 coast road, half-way between Blackmoor Gate and Lynton, a mile to the east of Parracombe. Restored to its charming 1930s Southern Railway company condition, it also makes an excellent coffee stop. Devon cream teas, sandwiches, cakes and other light refreshments are served in a delightful period tea room, which comes personally recommended by GTW’s Managing Editor and his better half. It has a five star hygiene rating. All food is locally sourced. Entry and parking is free with plenty of space on what is predominantly a level site. There are also clean modern toilets on site. Contact the railway via www.lyntonrail.co.uk or call 01598 763487 for the Coach and Tour Operators Pack. www.grouptravelworld.com
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The Shrewsbury Show has drawn crowds for more than a century
C O A C H F R I E N D LY
Coach groups
d e m o c wel
The GTW team look at a selection of coach-friendly destinations and attractions, both in the UK and continental Europe
A
t Boundary Mill Stores, the philosophy is to offer quality branded goods at discounted prices. There is always offer something new and exciting to tempt passengers on group days out. In short, it’s about quality shopping at affordable prices in fashion and home – and all under one roof. There are many interesting events and promotions throughout 2014. Key sale activity is during June and August – with Season Launch Events at the end of this month and September. Late Night Shopping starts from November 24 and runs throughout December prior to the Boxing Day and January Sale. Boundary Mill stores are conveniently located in Colne, Grantham, Newcastle, Walsall and Sheffield – all of which feature catering outlets which can comfortably accommodate groups. All stores offer a ‘meet and greet’ facility, with each party being welcomed by a friendly Coach Co-ordinator. A variety of all-inclusive tours are also available – details can be obtained on request. Contact details of the Coach Co-ordinator at each store can be found on the website. Keen to attract groups, Boundary Mills offers incentives to drivers and organisers 24
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Clowning around in Salop
alike. If the coach is carrying a minimum of 20 passengers and stays for over two hours, the driver will receive £10 cash and the Group Organiser is given a £10 gift voucher. There is plenty of free parking for coaches at all stores. There are no restrictions on how many times coaches can visit Boundary Mill Stores vouchers and cash will be given upon registration inside the store on arrival. Contact Claire Martin, Coach & Events Manager on 01282 856200. Email coaches@boundarymill.co.uk. Visit www.boundarymill.co.uk If a traditional buzzing market, packed full of fresh fruit, vegetables, bread, fish and meat is your thing – not to mention clothes, stationary and seemingly everything else under the sun, Bury
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C O A C H F R I E N D LY
Boundary Mills offers affordable shopping
A coach co-ordindator is employed at each Boundary Mills shop to greet coaches
Market is a must-visit for your group. Indeed, the Black Puddings of Bury are said to be amongst the finest in the UK. In recent years the Greater Manchester market town has done much to make itself an attractive destination for groups. Its efforts have thankfully not gone unnoticed either – being crowned ‘Most Coach Friendly Local Authority 2012’ at the UK Coach Awards, while the market won the ‘Most Coach Friendly Shopping Attraction 2011.’ The market is one of the most popular shopping destinations in the north of England – its 370 stalls drawing in the crowds from far and wide, attracting over 1,500 coaches a year. The market hall is open daily except Sundays. The popular fish and meat hall are open daily between 0900 and 1700hrs, except Tuesdays and Sundays. The busiest and best days however, are on Wednesdays, Fridays and Saturdays. The market is all on one level and accessible to all with disabled facilities centrally located in the modern market hall.
There are 25 free coach parking spaces and excellent facilities for group comforts (toilets, refreshments etc). Coach drivers are offered a £5 lunch voucher redeemable at seven cafes and a newly opened coach drivers lounge/rest room. Brown tourist signs and pedestrian signage highlight the coach parking areas. The market is situated off Junction 2 of the M66 – follow the signs to Bury’s Famous Market. The postcode is BL9 0BJ. To boost an itinerary, GTW suggests travelling on the East Lancs Railway, which runs from nearby Bolton Street Station in the morning and go round the market after lunch. There are plenty of good places to eat lunch around the town. To receive a free information pack please contact Bury Markets Management. Call 0161 253 6520. Email burymarkets@bury.gov.uk. Visit www.burymarket.com. Every August for more than a century, the annual Shrewsbury Flower Show has
Bury Market is one of the most popular shopping destinations in the North of England proved a popular draw in the heart of Shropshire’ county town centre. On August 8 and 9, the beautiful 29acre Quarry Park, with The Dingle, a magnificent sunken garden providing a colourful centrepiece, will be awash with wonderful flowers, fabulous food and live entertainment – in short the ultimate summer day out. The show is one of the country’s premier flower show events, attracting top exhibitors from all over the country. As a result, group visitors can expect fantastic floral displays, horticultural competitions and high quality trade stands. With celebrity chef, Tom Kerridge heading up the line of top quality entertainment, there will be plenty to do and see. For details on groups discounts or to book tickets, call 01743 234058. Visit www.shrewsburyflowershow.org.uk.
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Imagine a place that has shaped our attitude to the wonders of nature. A place which played a part in the evolution of the theory of evolution itself. A place where learning and fun come vividly to life. A visit to ZSL London Zoo is much more than just a walk around some fascinating exhibits – it’s a trip through time. Now London Zoo is inviting groups to discover the stories behind the world’s first scientific zoo. Its new history tour is a fantastic addition to a group visit to the park. Accompanied by an experienced guide, groups hear stories of Charles Darwin’s groundbreaking work, follow the friendship of Winnie the Pooh and Christopher Robin, discover the history of the many Grade I and Grade II listed buildings, and much more.
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Shrewsbury flower show
C O A C H F R I E N D LY Tours will be conducted on the last Friday and Saturday of the month – advance bookings are essential. The 45-minute guided walking tour concludes with a tea and coffee reception. Visitors will then have the rest of the day to explore the immersive exhibits around zoo at their own pace. For more details or to book, call the supporter services team on 0844 414 5728. Visit www.zsl.org. Spring may only have just started, but the River Cruise Line is advising group leaders to book well in advance for departures of its popular programme of short breaks to
Past Perspectives –
London Zoo
With the announcement of London Zoo’s new historical tour, we thought we’d look back at the past. Starting clockwise from left, the Giraffe House was built in 1837 and still serves its purpose today. The doors are 16’ (5m) in height and 21’ (6.5m) at the eaves. Giraffes can be as tall as four and a half meters so the scale of the building’s proportions is a direct response to the height of its residents. Next is Winnie, an American black bear who was deposited at the zoo in 1914 by a Canadian lieutenant at the start of the WW1. She was visited by A.A. Milne and his son Christopher and lives on in the stories of Winnie the Pooh and Christopher Robin. Finally, we see the original penguin pool. Built in 1934, the architects envisaged the enclosure as a stage set. Based on an egg shape, the enclosure has two spirally intertwining ramps, apparently inspired by plane propellers. While the penguins have moved to a larger, more natural habitat, the structure is listed.
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the European Christmas markets this year. The cruises are a wonderful way to get into the festive mood and stock up on unusual gifts, plus enjoy plenty of traditional festive food and glühwein. Departures are available between late November and mid-December on a choice of three Christmas market itineraries. The four-day ‘German Christmas Markets’ itinerary travels along the Rhine aboard the ‘Lady Anne’ vessel from Andernach. Included are visits to the picturesque town of Rudesheim – at the confluence of the Rhine and Moselle rivers – and the cathedral city of Cologne, home to no fewer than seven Christmas markets spread around the city. Prices start from £269 per person for departures on December 5 or 12. The four-day ‘Christmas Markets Extravaganza’ itinerary offers a chance to visit some of the biggest and best markets in Europe – in France, Germany, Holland and Belgium, cruising aboard the ‘Amsterdam’. The itinerary includes visits to Lille, Hasselt, Liège, Maastricht, and Bruges, with an optional excursion to Valkenburg. Prices start from £279 per person for departures on November 30 or December 4, 7, 10, 13 or 16. The five-day ‘Magical Moselle Christmas Markets’ itinerary offers something a little different for those keen to explore beyond the bustle of the Rhine. Cruise aboard the ‘Lady Anne’ through one of Germany’s prettiest and famous valleys, soaking up the winter scenery. The itinerary includes visits to the markets in Koblenz, Cochem, Zell and Alken. Prices start from £339 per person for departures on December 1, 8 or 15 and include full board accommodation on board, return ferry crossing, transport from regional joining points nationwide, and services of a cruise manager. For more information and to discuss benefits for groups leaders and special pick points for groups, call the dedicated groups’ team on 0844 544 6587. Visit www.rivercruiseline.co.uk. www.grouptravelworld.com
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T H E AT R E // N E W S
We Will Rock You to make final West End performance the Dominion Theatre by over nine years, and is now in the top-10 of London’s longest running musicals of all time. It has been seen by 6.5 million people and has been performed in 28 countries. In 2011, the show won the Olivier Audience Award, voted for by the public. It is produced in the West End by Phil McIntyre Entertainments, Queen Theatrical Productions and Tribeca Theatrical presentation. General Manager of the Dominion Theatre, David
Show finishes in the top 10 longest running London musicals ever Queen musical We Will Rock You has announced it will play its final performance at the Dominion Theatre in London’s West End on May 31, 2014. The production has been at the venue for 12 years, originally opening on May 14, 2002. When the musical closes in the West End on May 31, it will have been performed 4,600 times. The show is the longest running production at
Pearson, said: “It has been a privilege to have hosted We Will Rock You for the past 12 years. To have the show rocking the Dominion and seeing a standing ovation night after night has been quite amazing. We wish the show every success for the future, as we now prepare to accelerate our restoration and refurbishment programme ready to welcome an exciting new production in 2015.” A replacement show was yet to be announced as GTW went to press.
Flash Mob to tour UK after West End return Dance show Flash Mob returns to the West End at Sadlers Wells Peacock Theatre on May 27 until June 8, before embarking on a national tour. The production welcomes new headliners Kevin Clifton (“Kevin from Grimsby”) and Karen Hauer from Strictly Come Dancing. Following positive reviews on its debut in the West End in 2012, this is a new production and the first time the show has toured. The show calls itself a celebration of all dance styles, providing a platform for viewers to enjoy their favourite TV dance stars performing in their own right. Dance Critic’s winner, Olivier nominee and So You Think You
The show combines a wide variety of different styles of dance
Can Dance runner up Tommy Franzen also joins the cast, along with contemporary dance duo Alleviate, christened the modern day Romeo and Juliet
THE CASTING for the roles of star-crossed lovers Will Shakespeare and Viola De Lesseps in the forthcoming stage production of Shakespeare in Love has been announced. Tom Bateman will play Will Shakespeare and Lucy Briggs-Owen will play Viola De Lesseps. Shakespeare
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in Love has its world premiere at the Noël Coward Theatre on Wednesday, July 23, 2014, with previews from July 2. Further casting will be announced soon. Based on the Academy Award-winning screenplay by Marc Norman and Tom Stoppard, Shakespeare in Love has been adapted for the stage by Lee Hall (Billy Elliot). Featuring a company of over 30 actors and musicians, the new play will be Directed
from Got To Dance. Completing the line up is Brosena, the Irish dance duo also from Got To Dance and who join the show direct from a world tour.
by Declan Donnellan and designed by Nick Ormerod, the driving force behind theatre company Cheek by Jowl. Shakespeare in Love will be produced by Disney and Sonia Friedman Productions. PLAYFUL PRODUCTIONS and the Royal Shakespeare Company have announced that the sell-out productions of Wolf Hall and Bring Up the Bodies will transfer to the Aldwych Theatre from
National Theatre Wales to mark Dylan Thomas centenary
Marc Rees (L) and Jon Tregenna at Dylan Thomas’ writing shed
The first production of National Theatre Wales’ fourth year will be a site-specific re-imagining of Welsh poet and writer Dylan Thomas’ Under Milk Wood. The production features theatrical installations across the town of Laugharne, which sits on an estuary in Carmarthenshire, west Wales, and pre-recorded performances from some of Wales’ best-known actors and singers. Raw Material: Llareggub Revisited, created by artist Marc Rees and writer Jon Tregenna, will take its audience on a journey through the underbelly of Laugharne – the place which inspired Under Milk Wood, and ‘the strangest town in Wales’ according to Dylan Thomas himself, who lived there between 1949 and his death in 1953. In three live events across the early May bank holiday, during the annual threeday Laugharne Festival, live performance, music and installation will introduce the audience to the actions, habits and secrets that make today’s Laugharne ‘as curious and unique a place as it was when Thomas called it home.’
May 1 for a strictly limited season until September 6. RSC Members Priority Booking opens at 1000hrs on Thursday, March 6. Public Booking opens at 1000hrs on Monday, March 10. Hilary Mantel’s popular books have been adapted for the first time for the stage in two parts by Mike Poulton. The adaptations were commissioned by Playful Productions who worked in collaboration with the RSC to bring them to the stage.
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Castle Hill Gardens
• Stunning historic 50 acre gardens • Refreshments and talks in the West Wing • Special group rates • Easy access from A361 Filleigh, Barnstaple, Devon EX32 ORQ 01598 760336 gardens@castlehill-devon.com www.castlehilldevon.co.uk
T H E AT R E // R E V I E W
STOMP Making a scene:
S
tomp is quite different to the performances you would usually expect to see on the West End. It’s not a play, since it doesn’t really have a persistent story, but it’s not really a musical either, since the performances have little-to-no melody. Stomp describes itself as a performance about rhythm and the strong characters of its eight performers, whose personalities are allowed to shine through despite the show’s tight choreography and orchestration. Having been intrigued by the excellent yet brief performances I’ve seen before, one of which was part of the London 2012 Olympic Games’ closing ceremony, I decided to take a look at the full stage show with my partner Laura. The venue which has been home to Stomp since October 2007 is the Ambassadors Theatre. Quite a small and tucked away building to be hosting such a commercial production, the theatre’s stage and seating areas are quite narrow, but also tall, allowing it to fit a deceptively large audience of up to 446 inside – 251 in the stalls and 195 in the dress circle. Nevertheless, it is still one of the smallest and most intimate theatres in www.grouptravelworld.com
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JAMES DAY
The small, intimate Ambassadors Theatre suits stomp
the West End. With not a great deal of legroom, and Laura and myself both being reasonably tall, it certainly felt that way. The show seems to be as popular as ever. We had seats at the front of the dress circle and could only see a handful of empty chairs from where we were. For a Thursday evening, this had to be a good sign. I was expecting lots of extremely well choreographed percussion-based performances, and this is certainly what was delivered. However, what I didn’t expect at all was to laugh as much as we did. I knew the production
would have a cheeky sense of humour, but it is absolutely hilarious, which is quite an achievement considering the only clear spoken word used in the entire performance is the cast members muttering ‘alright?’ with a nod of acknowledgement to each other as they first join the stage. Everything else is done with nothing but facial expressions, body language and minimal vocal work, like the occasional sigh or cough. The cast brilliantly made fun of themselves, each other and the audience without a single word. I wasn’t expecting the
level of audience involvement that there was, or the ease with which the cast got everybody to participate. I’ve been interested in seeing Stomp ever since I saw a brief performance using primarily newspapers on TV some years back. This was part of the show, but was quite different to how I remembered it and a little bit over the top. One of the male performers used shredded newspapers to make a cheerleader costume and pom-poms, before making lots of loud cries and poses. While the absurdity of it had the entire audience roaring with laughter and even other cast members struggling to keep a straight face, I couldn’t help but feel it didn’t really fit the rest of the show. The performances used a wide variety of simple objects and junk, just about anything basic which can be used to make a lot of noise. Buckets, barrels, shopping trolleys, pipes, even a brilliant segment which literally used kitchen sinks. However, with all the creativity in the world there’s still only so much you can do with percussion, so the performance definitely didn’t need to be any longer than the 90 minutes it was. Overall, a very enjoyable evening, great for a younger group. ■ March 2014 ● Group Travel World
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A pirouetting success – Billy Elliot STEPHANIE GILBERT & JACK GILBERT
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e arrived at Victoria Palace Theatre in London’s West End to review the award winning musical Billy Elliot, which is now in its eighth year since its naissance back in 2005. It surely could not fail to impress with the music being written by Sir Elton John and directed by the original film director of Billy Elliot, Stephen Daldry. Jack and I thoroughly enjoyed the British film version of Billy Elliot, written by Lee Hall in 2000, which depicts ‘an inspirational story of one boy’s dream to realise his ambitions against the odds.’ Set in the North East of England against the background of the historic 1984/85 miners’ strike, Billy pursues his passion for dance in secret to avoid disapproval of his struggling family.” As the lights went down and the performance began, the audience immediately became empowered by the galvanising personalities of the cast. The narrative unravels the trials and tribulations of a young Billy who has secret aspirations to perform ballet in the
adversity of bigotry arising from Easington’s deprived coal mining community. Even the explosive songs express the angst of anti-political demonstration with numbers like ‘Merry Christmas, Maggie Thatcher’ and ‘Once We Were Kings’ in their fight against the Government’s plans to privatise the mining industry. In contrast to the trenchant mood of the miners, the audience is beguiled by the younger members of the cast who execute amazing dance routines with unbelievable stamina and poise. The show is superbly choreographed with music and dance personifying the central theme of the performance. The scene with Billy and his best friend Michael, who is dressed in his mother’s clothes, perform a transvestite routine called ‘Expressing Yourself’ brings a roar of rapturous laughter from the audience, with Michael clearly demonstrating his belief that everyone is different and
The play follows the story of a young boy in North East England pursuing his secret passion for dance
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Former cast members Josh Baker as Billy Elliot and Genevieve Lemmon as Mrs Wilkinson
should not masquerade their feminine fantasy of being a male Judy Garland, which was hilarious. Most certainly for us, the climax of the performance was when young Billy and his older-self, act out a pas de deux to Tchaikovsky’s notorious Swan Lake. The stage darkens then unexpectedly explodes into a ray of silver and black. Billy is now attached to wires and soars through the air, demonstrating amazing aerial movements whilst being expertly guided by professional ballet dancer, Alexander Loxton who plays older Billy. This scene is truly breath-taking, stirring every
conceivable emotion which would challenge the most cynical theatre critic not to be impressed by this fantastic ballet sequence. Billy Elliot is a superb West End show and we would most certainly watch it again which is testament to the brilliance of the cast and the show in its entirety. There are some expletives in the narrative so it is more suited to children eight years and older. Victoria Palace Theatre is easily accessible via Victoria Train Station and the London Underground which has access to the District and Circle and the Victoria Lines, both are 100m from the theatre. Please go and see this show, you will love it! Have fun and happy dancing! ■ www.grouptravelworld.com
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Experience the Household Cavalry Story in London’s Royal Heartland
Open daily from 10am For further information, advice and every assistance in planning visits to this exceptional and prestigious venue (including touring group day visits, private evening functions and evening tours)
please contact Martin Westwood on 020 7930 3090 or com@householdcavalry.co.uk
The Household Cavalry Museum Horse Guards, Whitehall, London SW1A 2AX www.householdcavalrymuseum.co.uk
T H E AT R E L I S T I N G S / / W E S T E N D
Theatre Listings LONDON
London’s West End theatre remains the most vibrant in the world. On these two pages lists the major West End shows currently open, or about to open. Always check the details before making any arrangements Victoria Palace
Victoria Street SW1
BILLY ELLIOT – THE MUSICAL
Piccadilly
Denmark Street W1
JERSEY BOYS
Musical about a northern working class boy who wants to dance. n Booking to: 16 May 2015 n Times: Mon-Sat 7:30pm, Thur & Sat 2:30pm n Length: 3hrs 00mins n Booking Codes: AP EN GL TM SE
Broadway musical telling the story of 1960s pop group Frankie Valli and the Four Seasons. n Booking to: October 2014 n Times: Tues-Sat 7:30pm, Tues & Sat 3pm, Sun 5pm n Length: 2hrs 45mins n Booking Codes: AM AP EN GL TM SE
Adelphi
Phoenix
Strand WC2
THE BODYGUARD
ONCE
The love story of two musicians in Dublin. n Booking to: July 2015 n Times: Mon-Sat 7:30pm, Thur & Sat 2.30pm n Length: 2hrs 25mins n Booking Codes: AM AP EN GL TM SE
Savoy
Gielgud
Strand WC2
Based on the classic movie comedy. n Booking to: November 2014 n Times: Mon-Sat 7:30pm, Thur & Sat 3pm n Length: TBC
n Booking Codes: AM AP EN GL TM Theatre Royal
Roald Dahl’s deliciously dark tale. n Booking to: May 2015 n Times: Mon-Sat 7:30pm, Weds & Sat 2:30pm n Length: 2hrs 30mins n Booking Codes: AM AP EN GL TM SE 36
Shaftesbury Avenue W1D
BLITHE SPIRIT
Angela Lansbury returns to the West End for this Noël Coward play. n Booking to: 7 June 2014 n Times: Mon-Sat 7:30pm, Wed & Sat 2:30pm n Length: TBC n Booking Codes: AP EN GL TM SE
Drury Lane WC2
CHARLIE AND THE CHOCOLATE FACTORY
Prince of Wales
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Shaftesbury Avenue W1
LES MISERABLES
The long-running musical about the French Revolution. n Booking to: October 2014 n Times: Mon-Sat 7:30pm, Weds & Sat 2:30pm n Length: 3hrs n Booking Codes: AP EN GL TM SE Lyceum
Catherine Street WC2
THE LION KING
Stage adaptation of the Disney film, set among the wild animals of Africa. n Booking to: September 2014 n Times: Tues-Sat 7:30pm, Weds, Sat & Sun 2:30pm n Length: 2hrs 45mins n Booking Codes: AM AP DY EN GL TM SE Novello
Aldwych WC2
MAMMA MIA!
Musical featuring Abba hits. n Booking to: 25 October 2014 n Times: Mon-Sat 7:45pm, Thur & Sat 3pm n Length: 2hrs 30mins n Booking Codes: AP EN GL TM SE
Coventry Street W1
THE BOOK OF MORMON
Hilarious Broadway musical about a pair of Mormon boys on a mission. n Booking to: June 2014 n Times: Mon-Sat 7:30pm, Wed & Sat 2:30pm n Length: 2hrs 20 mins
l March 2014
Queens
Charing Cross Road WC2
Musical based on the legendary film that starred the late Whitney Houston. n Booking to: 30 August 2014 n Times: Mon-Sat 7:30pm, Wed & Sat 3pm n Length: 2hrs 30mins n Booking Codes: AP EN GL TM SE
DIRTY ROTTEN SCOUNDRELS
n Booking Codes: AM AP EN GL TM
Cambridge
Earlham Street WC2
MATILDA THE MUSICAL
Roald Dahl’s much-loved tale of an extraordinary genius child. n Booking to: December 2014 n Times: Tues 7pm, Wed-Sat 7:30pm, Wed & Sat 2:30pm, Sun 3pm
n Length: 2hrs 40mins n Booking Codes: AP DM EN GL TM SE St Martin’s
West Street WC2
THE MOUSETRAP
Agatha Christie’s whodunnit and the West End’s longest running show. n Booking to: 3 January 2015 n Times: Mon-Sat 7:30pm, Tues 3pm, Sat 4pm n Length: 2hrs 16mins n Booking Codes: AP EN GL TM SE Her Majesty’s
Haymarket SW1
PHANTOM OF THE OPERA
The most successful musical of all time, which began in 1986, with music from Andrew Lloyd Webber. n Booking to: October 2014 n Times: Mon-Sat 7:30pm, Thur & Sat 2:30pm n Length: 2hrs 30mins n Booking Codes: AP EN GL TM SE Criterion
Piccadilly Circus W1V
THE 39 STEPS
Based on John Buchan’s novel, this is a comedy version of the classic. n Booking to: 18 October 2014 n Times: Mon-Sat 8pm, Wed 3pm Fri & Sat 4pm n Length: 2hrs n Booking Codes: AP EN GL TM SE Noel Coward
St. Martin’s Lane WC2
THE FULL MONTY
Musical based on the acclaimed 1997 film about unemployed steel workers. www.grouptravelworld.com
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Les Misérables is currently booking to October 2014 at the Queens Theatre
Fortune
Russell Street WC2
THE WOMAN IN BLACK
The hit ghost story now in its 23rd year. ■ Booking to: January 2015 ■ Times: Tue-Sat 8pm, Tues & Thur 3pm, Sat 4pm ■ Length: 2hrs ■ Booking Codes: AM AP EN GL TM SE Prince Edward Old Compton Street W1
MISS SAIGON
Reprisal of the famous musical. ■ Booking to: 25 October 2014 ■ Times: Mon-Sat 7:30pm, Thur & Sat 2:30pm ■ Length: 2hrs 40 mins ■ Booking Codes: AP EN GL TM SE
THE PAJAMA GAME
Noel Coward
Palace
Shaftesbury Avenue W1
THE COMMITMENTS
Roddy Doyle’s best-selling novel, adapted into a musical, tells the story of a band in 1980s Dublin. ■ Booking to: September 2014 ■ Times: Tue-Fri 7:30pm, Sat & Sun 3pm & 7pm ■ Length: 2hrs 30mins ■ Booking Codes: AP EN GL TM SE Ambassadors
West Street WC2
STOMP
Toe-tapping dance and rhythm using everyday objects, this show makes the audience want to join in. ■ Booking to: 21 December 2014 ■ Times: Mon, Thurs-Sat 8pm, Thurs & Sat 3pm, Sun 3pm & 6pm ■ Length: 1hrs 40mins ■ Booking Codes: AM AP GL TM Lyric
Argyll Street W1
I CAN’T SING!
New musical about the X Factor, with a script from Harry Hill, depicting life behind the scenes of the TV show. ■ Booking to: 25 October 2014 ■ Times: Mon-Sat 7:30pm, Thur & Sat 3pm ■ Length: TBC ■ Booking Codes: AM AP EN GL TM Drury Lane WC2
WAR HORSE
A celebration of pop legend Michael Jackson’s career and music. The concert is now in its sixth year ■ Booking to: 28 September 2014 ■ Times: Tue-Fri 7:30pm, Sat 4pm & 8pm, Sun 3:30pm & 7:30pm ■ Length: 2hrs 30 mins ■ Booking Codes: AP EN GL TM SE www.grouptravelworld.com
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Adapted screenplay on forbidden love between Shakespeare and noblewoman Viola de Lesseps ■ Booking To: October 2014 ■ Times: Mon-Sat 7:30pm, Wed & Sat 2:30pm ■ Length: TBC ■ Booking Codes: AM DY EN GL SE TM Shaftesbury Avenue, W1D
THE CURIOUS INCIDENT OF THE DOG IN THE NIGHT-TIME
A fifteen year old with Asperger syndrome turns detective ■ Booking To: February 2015 ■ Times: Mon-Sat 7:30pm, Thur & Sat 2:30pm ■ Length: 2hrs 45 mins ■ Booking Codes: EN GL SE TM
Dominion
Theatre Royal
Tottenham Court Road W1
WE WILL ROCK YOU
Musical featuring hits of Queen, now celebrating over 4,000 performances. ■ Booking to: May 2014 ■ Times: Mon-Sat 7:30pm, Sat 2:30pm ■ Length: 2hrs 40mins ■ Booking Codes: AP EN GL TM SE
Shaftesbury Avenue WC2
THRILLER LIVE
St Martin’s Lane WC2
The moving story of a boy and his horse, based on Morpurgo’s novel. ■ Booking to: February 2015 ■ Times: Mon-Sat 7:30pm, Thur & Sat 2:30pm ■ Length: 2hrs 20mins ■ Booking Codes: AP EN GL TM SE
Apollo Victoria
FATAL ATTRACTION
Wilton Road SW1
WICKED
The untold story of two witches from the Wizard of Oz. ■ Booking to: April 2015 ■ Times: Mon-Sat 7:30pm, Wed & Sat 2:30pm ■ Length: 2hrs 50mins ■ Booking Codes: AM AP EN GL TM SE
Leicester Square, Main House Leicester Place, WC2
EPSTEIN: THE MAN WHO MADE THE BEATLES
A window into the private world of music entrepreneur Brian Epstein ■ Booking To: September 2014 ■ Times: Mon-Sat 7:30pm,
Charing Cross Road WC2
Story of 12 jurors with the fate of a young man accused of killing his father in their hands ■ Booking To: June 2014 ■ Times: Mon-Sat 7:45pm, Thurs & Sat 3pm ■ Length: 2hrs 10 mins ■ Booking Codes: AM EN GL SE TM Panton Street, SW1
THE IMPORTANCE OF BEING EARNEST
Oscar Wilde’s ‘Trivial comedy for serious people’ ■ Booking To: October 25 ■ Times: Mon-Sat 7:30pm, Wed & Sat 2:30pm ■ Length: TBC ■ Booking Codes: AM EN GL Duke of York’s
St Martin’s Lane WC2
JEEVES AND WOOSTER IN PERFECT NONSENSE
Comedy based on P.G Wodehouse’s Jeeves and Wooster ■ Booking To: September 2014 ■ Times: Mon-Sat 7:30pm, Wed & Sat 2:30pm ■ Length: 2hrs 10mins ■ Booking Codes: AM EN GL SE TM Vaudeville
Haymarket, SW1
Based on the film, a famous story of obsession and revenge ■ Booking To: June 2014 ■ Times: Mon-Sat 7:30pm, Thur & Sat 2:30pm ■ Length: TBC ■ Booking Codes: AM EN GL SE TM
Story surrounding the hidden value of a painting bought from a thrift store ■ Booking To: August 2014 ■ Times: Mon-Sat 7:30pm, Thurs & Sat 3pm ■ Length: TBC ■ Booking Codes: AM EN GL SE TM
Harold Pinter
SHAKESPEARE IN LOVE
Gielgud New London
Catherine Street, WC2
BAKERSFIELD MIST
TWELVE ANGRY MEN
Musical about a love story in a 1950s pajama factory ■ Booking To: September 2014 ■ Times: Mon-Sat 7:30pm, Wed & Sat 3pm ■ Length: TBC ■ Booking Codes: AM EN GL SE TM
Palladium
Duchess
Garrick
Shaftesbury Shaftesbury Avenue WC2
■ Booking to: June 2014 ■ Times: Mon-Sat 7:30pm, Thur & Sat 2:30pm ■ Length: 2hrs 30mins ■ Booking Codes: AM AP DY GL TM SE
Thur 3pm, Sat 4pm ■ Length: 2hrs ■ Booking Codes: EN
The Strand WC2
HANDBAGGED
Play looking at the relationship between the Queen and Margaret Thatcher ■ Booking To: August 2014 ■ Times: Mon-Sat 7:30pm, Thur & Sat 2:30pm ■ Length: 2hrs 15mins Booking Codes: AM EN GL TM KEY TO BOOKING CODES AM Ambassador Groups AP Applause Groups DY Disney Theatrical TM Ticketmaster Groups
GL Groupline SE SEE Groups EN Encore Tickets
When booking, please mention
March 2014 ●
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TICKETMASTER // ADVERTORIAL Š Alistair Muir
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THE BRITISH ISLES
Island hopping ISLE OF WIGHT Fancy a trip ‘abroad,’ but don’t want to travel a long distance? The Isle of Wight is the ideal destination for groups looking to explore rich heritage in a sustainable manner, enjoying locally-sourced food and soaking up the spectacular coastal scenery.
HOW TO GET THERE Ferry travel is just one of the ways groups can enjoy a fast and affordable service to the Isle of Wight. Cruising across the Solent, Wightlink Ferries primarily offers passengers up to 48,000 crossings a year aboard nine distinct vessels, with three uniquely flexible routes made readily available to passengers wanting to travel on foot, or by car should a longer break be desired. Wightlink’s year-round service proves highly competitive with individual ferries travelling from Portsmouth and Lymington, transporting around 4.8 million passengers annually to the island. Sea views can be savoured on board, with guest seating positioned in sight of the approaching land. Additional facilities include flat screen televisions, situated forefront and advertising a multitude of individual and group attractions in the local area to ensure visitors get the most of their off-board experience. Tourism is a thriving part of island life and Wightlink does its best to establish an economyfriendly operation, transporting around 150,000 vehicles per annum. Groups looking to save money have the option to travel on board via a coach, with
Britain may be an island nation, but it has many smaller islands of its own. Theses isles are perfect destinations for short group breaks without the need for a passport, writes Amy Moore
specific liners tailored to accommodate around 14,600 coaches a year.
WHERE TO STAY With its glossing reputation as a coach-friendly resort, the Trouville Hotel offers an authentic three star stay situated amongst the gritty shores of Sandown. The coastline itself invites stunning sea views which are ideal for any group looking to escape on a swift island break. Awarded the TripAdvisor ‘Certificate of Excellence’ two years running, each room has been recently refurbished so guests are guaranteed to receive the highest level of comfort possible. Individually, the rooms provide picturesque views spanning the channel and if guests look closely enough, they might get a glimpse of three cruise liners in the distance. Other room facilities include a flat screen TV, pre-installed with satellite channels available at the lodger’s fingertips. A complementary hospitality tray is also fitting for any traveller looking to relax, unwind and replenish after a long day. The bustling atmosphere of Sandown Pier doesn’t go unnoticed from the hotel’s intimate dining hall, where guests can enjoy a cooked or continental breakfast. Dinner proposes a different menu every evening to ensure a strong dedication to customer service. Themed weekends are a nice personal touch for groups specifically, hosted in the hotels classical ballroom with its iconic turquoise teal hue that is still evident.
Wightlink’s Wight Ryder 1 leaving Portsmouth
» www.grouptravelworld.com
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THE BRITISH ISLES Trouville Hotel’s intimate dining hall
Chine Inn, Manager and HeadChef Helen Broadhead and Second Chef Liam Wren The Trouville Hotel offers three-star accommodation right on the coast
WHERE TO EAT Adjacent to the sublime settings of the Shanklin Chine is The Chine Inn, a restaurant steeped in local history and heritage. The sun glosses over the formerly derelict building, sold at auction in the early 1990s to regional boy and fellow pub owner Bill Downer, who has strived for a little over 20 years to improve it. The stony exterior gives it a uniquely antique quality, with seating available that overlooks the historical gorge below. An open restaurant dominates the bottom floor of this two storey structure, with intricate personal touches including mini canvases painted with table numbers to accompany the rather nautical theme. In regards to island economy, its newly improved kitchen does well to provide fresh, local fare such as pollock and partridge to promote the reduction of travel miles. A new roof has been installed into what used to be a range of tiny cottage rooms, with future plans to convert the top floor into a bed and breakfast type affair. Groups in particular would be eager to learn about the antiquity of the smugglers hole situated below the interior dining area, which looks to be illuminated with florescent lighting in the near future.
12ft wide, still functions as a place of worship relying solely on the donations of passers-by.
THE POND CAFÉ What could be better than chowing down on a delicious Italian meal overlooking the pond after which the venue is named? Customers may find themselves misled by this gourmet restaurant’s café-like exterior which envisions cosy indoor and outdoor seating and cuisine locally sourced and cooked fresh. Having been awarded four stars on TripAdvisor, The Pond Café is a privately-owned business inviting the ideal spot for small groups in particular, perhaps looking to stop and have a bite to eat before further exploring the petite village of Bonchurch. A fine dining experience is guaranteed for any attendee, with a high level of creativity dedicated to each dish.
ISLE OF MAN With localised travel becoming more and more popular with groups, the Isle of Man boasts a region of independent tourism that tailors to a comparatively niche market. Situated at the heart of the British Isles and amidst the Irish Sea, short and
convenient breaks make it the ideal spot for a weekend away.
HOW TO GET THERE Suitably described as a miniature Britain, the Isle of Man can be freely accessed by air or sea with flights made readily available from London amongst other places. Alternatively, groups looking to travel via ferry can opt for a number of specialised routes set up between Douglas and Heysham. With an increasing population of around 316 people per square metre, accounting for approximately 30% of the island’s inherent populace, groups are guaranteed to be welcomed by a lively and vibrant atmosphere within the luxurious confines of the capital city of Douglas.
WHERE TO STAY Whether visitors are looking for a quick getaway or perhaps a particular place to holiday, the Isle of Man offers an extensive range of leading budget hotels and self-catering facilities that are ensured to suit any need. The four stars Sefton Hotel provides luxury accommodation and an experience unlike any other, as it plants itself amongst temperately tranquil
ANCIENT CHURCH OF ST. BONIFACE Groups visiting the island will find it hard to resist the historical grounds of the Ancient Church of St. Boniface, which undoubtedly stands as one of the oldest structures on the island. Assembled in the 11th century, the church remains remarkably intact, welcoming visitors with its cobbled exterior. Inside boasts an intimate seating arrangement, forefront to the mounted pews settled by the monks that originally maintained it. The miniature site which measures approximately 48ft across and 42
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Dunvegan Castle’s walled garden was formerly a vegetable patch www.grouptravelworld.com
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TROUVILLE HOTEL • ISLE OF WIGHT •
3 # HOTEL BY VISITENGLAND SEAFRONT LOCATION ALL TWIN & DOUBLE ROOMS WITH SEA VIEW & NO SUPPLEMENT SPACIOUS SINGLE ROOMS FREE PLACES AVAILABLE SUBJECT TO MINIMUM NUMBERS SOLE USE FUNCTION ROOM FOR GROUPS (MINIMUM 40 PEOPLE) NOW BOOKING FOR 2015!
FOR MORE INFORMATION AND FOR LATE AVAILABILITY OFFERS CALL 01983 402141 O R V I S I T W W W. T R O U V I L L E H O T E L . C O. U K
THE BRITISH ISLES gardens and illuminated indoor atriums. At the opposite end of the spectrum is The Falcon’s Nest Hotel, with its stonewalled exterior and warming atmosphere that is not uncommon amongst groups looking for something a little less extravagant. SEFTON HOTEL T: 01624 645500 E: info@seftonhotel.co.im W: www.seftonhotel.co.im THE FALCON’S NEST HOTEL T: 01624 834077 E: SEE WEBSITE FOR DETAILS W: www.falconsnesthotel.co.uk
PLACES TO VISIT Vintage railways are a definite must for any group looking to get the most out of their island experience. The Isle of Man Steam Railway is highly recommended as one of the oldest Victorian railways to date, offering passengers an opportunity to explore 221 square miles of land within a 40 mile radius. Each original convoy embarked upon dates back to the late 19th century as travelling customers can revel in sublime scenery and an array of historical destinations, perhaps even stopping off at the site where beloved children’s programme Thomas the Tank Engine was filmed. ISLE OF MAN STEAM RAILWAY T: see website for details E: heritagerailways@gov.im W: www.gov.im/publictransport
ISLE OF SKYE The Isle of Skye has an exceptional reputation as one of the top locations to visit in Scotland. With around 500 million years of history, visiting groups are guaranteed an unparalleled rich and emotive experience A vast rural area encompasses the island which is approximately 50 miles long, and interwoven valleys make it the ideal destination for walkers and climbers alike.
HOW TO GET THERE Groups looking to get the most out of their outdoor experience are recommended to travel between April and October. Skye Food Services perfectly complement small or large groups in need of catering facilities, having provided meals for up to 200 people at a time. Seafood itself is an exceedingly popular delicacy, with an array of fish based restaurants available for those looking to get a taste of something exceptional.
Dunvegan Castle is the oldest inhabited castle in Clan Macleod
SKYE FOOD SERVICES
ISLE OF BUTE
T: 0777 569 25 45 E: hungry@skyefoodservices.co.uk W: www.skyefoodservices.co.uk
Spring is already upon us and there’s nothing quite like walking along floral gardens in bloom. Placed approximately 1.5 hours from Glasgow, the Isle of Bute invites localised travel for groups looking to experience picturesque views at a perfect pace. With 15 miles of highland and lowland to explore, the island is the ideal destination for visitors hoping to actively walk or cycle to their destination. Avid bird watchers especially would be keen to visit a number of sustainable sites registered under scientific interest, due to the increasing variation of wildlife abroad. Following disembarkation, why not pop down to the Esplanade Gardens? Additional restaurants at Rothesay Bay and Port Bannatyne are also a hit for visitors wanting to fine dine whilst enjoying sensational sea views.
WHERE TO STAY Groups with limited transport could choose to book somewhere closer to the capital. Conveniently placed amidst a cliff top, the Skeabost Country House Hotel awards a tranquil setting overlooking Loch Snizort, a mere five minute drive from the bustling city of Portree. A private nine-hole golf course is available on site to anyone privileged enough to stay or alternatively, guests may decide to trek their way through the Scottish highlands. SKEABOST COUNTRY HOUSE HOTEL T: 0843 178 7130 E: reservations.skeabost@ bespokehotels.com W: www.bespokehotels.com/ skeabostcountryhouse
PLACES TO VISIT Splendid garden walks are welcomed throughout the island, more notably at Dunvegan Castle, the oldest inhabited castle in Clan MacLeod. Woodland walks are quintessential for any individual looking to get out and about and exclusive tours have been set up for groups including a glimpse of the serene walled garden, formerly the castle’s vegetable patch. If this doesn’t tickle the tourists fancy, an opportunity to see the Great Sword of Dunvegan is a guaranteed. Originated as a 12th century thatched house, the building has since been transformed into the magnificent structure visitors far and wide travel to experience today. DUNVEGAN CASTLE T: 01470 521206 E: info@dunvegancastle.com W: www.dunvegancastle.com
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PLACES TO VISIT Hotel Mount Stuart is the perfect candidate for groups looking to experience a taste of grand architecture, whilst perhaps embarking on a ramble amongst the confines of 300 acres of stunning garden. Sparked by a devastating fire within its grounds, the Victorian-esque structure witnessed today is the result of a 19th century gothic revival, originally designed by architect Sir Robert Rowland Anderson. The building remains inhabited even now, with an interior that boasts a striking marble hall, a religious chapel and a luxuriously spacious swimming pool. With that in mind, the venue provides the perfect setting for corporate events and weddings alike. Although the building stands incomplete following its dramatic transformation, restoration continues to put a stamp on its archaic history and heritage within the modern world. HOTEL MOUNT STUART T: 01700 503877 E: contactus@mountstuart.com W: www.mountstuart.com www.grouptravelworld.com
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Pleasurewood Hills has plenty to cater for young visitors and schools
NORFOLK & SUFFOLK
Eastern light de
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ith its array of hotels, plethora of shops and attractions, Norwich is widely accepted to be the capital of East Anglia – and thus is a prime location to base your group visit to the region. However, an array of attractive destinations lie within easy reach. The North Norfolk Railway (NNR), which operates heritage steam and diesel services from Sheringham to Holt, was voted into the top three Best Attractions in Norfolk in 2013. The main station in Sheringham town centre provides a great starting point for the picturesque journey, which stops at Weybourne, before travelling through to Holt. The latter is situated at High Kelling, a mile east of the town. During the year many special events take place, including a visit from Thomas in early May, followed by Dad’s Army at the end of the same month. In June there is the Diesel Gala, followed in July by the Vintage Transport event and the ever-popular Beer Festival. There are also two Steam Galas – one in March the other at the end of August when visiting locomotives supplement the home-based fleet. In September the major event of the year – the 40’s – takes place with the town of Sheringham turning back the clock to the early 1940s. The railway leads the event with a comprehensive timetable featuring steam locomotives and various
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The GTW team look at what is on offer for groups in the eastern counties of Norfolk and Suffolk displays at the stations including opportunities to buy memorabilia from the period. The railway offers pre-bookable dining services along with Sunday Lunch trains and Murder Mysteries. Group rates are available for parties of 20 or more – but they must be booked and confirmed seven days in advance, with a 25% non-refundable deposit paid. Single journey tickets are available to groups and ample coach parking is available at either end of the line. T: 01263 820800. W: www.nnrailway.co.uk . Located a short distance along the coast from the NNR is a trip with a difference – to see the spectacular seal and bird colony at Blakeney Point. Operated by Bean Boat Trips, cruises leave Morston or Blakeney Quay daily from April 1 to October 31. Group rates vary depending on the size of the party, ages and time of year. Lasting about an hour, the trip comes personally recommended by GTW’s Managing Editor and his better half. T: 01263 740505 W: www.beansboattrips.co.uk
In a similar transport vein, albeit further south, the Bure Valley Railway (BVR) is Norfolk’s longest 15-inch gauge steam railway and operates between the old market town of Aylsham and the bustling Broads’ town of Wroxham and is within easy reach of Norwich and the coast. The nine-mile line runs through the picturesque Bure Valley countryside. Trains operate on a daily basis from the beginning of April to the end of October, with special events throughout the year. Seasonal train packages are also available during November and December, making this an ideal additional excursion if in the area for Thursford or over the Christmas period. Of particular note for organisers of group itineraries is the availability of a ticket combining a train trip and 90-minute cruise on the Norfolk Broads. Marketed as the Broadland Boat Train, it operates from Wroxham between April and October. The adult group rate this year is £14.10. Group discounts are available for 20 or more. Coach drivers receive a complimentary coffee and cake. Facilities at the BVR include a café, a model railway, toy and souvenir shop and a railway workshop at Aylsham, along with a souvenir shop at Wroxham. The Whistlestop Café seats up to 80 people
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NORFOLK & SUFFOLK and can provide everything from a cup of tea to a full meal. A specially priced twocourse group menu is also available. There is free coach parking at both stations. Trains are wheelchair accessible. T: 01263 733858 W: www.bvrw.co.uk Potters Resort, the first five star holiday village in the UK, is the perfect venue for groups and coach parties. Set in 65 acres located on the border of Norfolk and Suffolk, Potters offers exceptional value weekend breaks throughout the year. Guests can choose from a variety of entertainment filled short breaks, including fun packed weekends, relaxing midweek breaks and spectacular one night specials. Themed breaks are always popular at Potters, from bridge to bowling and dancing to big band breaks, the choice is extensive and all detailed in the Potters Resort 2014 brochure. New for 2014 is mind sports midweek leisure breaks. A great way to relax, challenge the mind and enjoy a little friendly competition, board games are an age-old pursuit which bring generations of friends and families together. Four classic board games will feature during these breaks; Go, Chess, Backgammon and Scrabble. The next break is on June 23 for four nights. Fun and friendly competitions will run throughout the day, culminating on the final day of the break with an awards presentation for the winners. Potters offers a unique experience with almost everything included in the price from bungalow accommodation, full board, sport and leisure activities, a full programme of daytime activities and first class entertainment each evening in the state of the art Atlas Theatre. T: 0845 437 9891 E: groups@pottersholidays.com W: www.pottersholidays.com
The Sainsbury Centre. PETE HUGGINS
The Sainsbury Centre for Visual Arts at Norwich’s University of East Anglia is currently exhibiting Sense and Sensuality: Art Nouveau 1890-1914. The exhibition, which runs until December 14, 2014, explores the drama and spectacle of early 20th century life. The majority the of works are on loan from the Victor and Gretha Arwas Collection. The show also marks a collaboration to establish the Victor and Gretha Arwas Foundation, dedicated to the study and presentation of Art Nouveau. The Sainsbury Centre welcomes visits by schools, colleges and adult groups, though booking is essential. Admission is free to the centre’s permanent collections. T: 01603 593199 E: scva@uea.ac.uk W: www.scva.ac.uk Set in the heart of Thetford Forest, Britain’s largest lowland pine forest, the first ever Go Ape course is centred around 30 miles of bike and walking trails from which to explore 50,000 acres of woodland. The course features the classic Tree Top Adventure, Forest Segways and Tree Top Junior for under 10s. The Tree Top Adventure features a new Tarzan Swing, back-to-back black
crossings and an Alpine zip which goes from tree to tree. The experience lasts two-three hours and is a great way to get outdoors and try something unique. Adventurers can get off the beaten track and enjoy the forest with Go Ape Forest Segway. Visitors can go off exploring the forest on all-terrain selfbalancing electric segways. The experience lasts an hour, including a brief bit of safety and instruction before heading out into the forest. Riders must be both over 10 years old and over seven stone. Tree Top Adventure costs £32 for over 18s and £24 for 10-17 year olds over 1.4m tall. The tree top junior is £17 and has a one metre height requirement. Forest Segway costs £35 per person. Group rates and discounts are available. T: 0843 249 7305 E: questions@goape.co.uk W: http://goape.co.uk Conveniently located off the A12 between Lowestoft and Great Yarmouth, Pleasurewood Hills theme park offers a wide variety of attractions to appeal to all visitors. For thrill seekers, attractions include Wipeout, the region’s largest rollercoaster, and runaway mine train Enigma, along with tower thrill rides Fireball, The Jolly Roger and Tide Traveller. The park also has plenty of family and child-friendly rides and attractions. For group visits, the park offers discounted entry, with the option to be fast-tracked into the park on arrival. Safe meeting areas can also be allocated on arrival and the park can help promote and plan the day on request. Pre-visits and catering facilities are available where required. Groups can be pre-booked or pay-on-day, although the discounts are more substantial for large, pre-booked parties. T: 01502 586000 W: http://pleasurewoodhills.com
Bean Boat Trips offers spectacular views of the Norfolk Wildlife on Blakeney Point
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R E L I G I O U S H E R I TA G E
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ver thought of scheduling a group visit to see the first Zen garden in Britain? The St. Mungo Museum situated in Glasgow’s central square offers an award winning service through a wealth of religious antiquity and heritage. As a four star rated attraction, guests are guaranteed to be enthralled by the stonewalled buildings convenient location, as it sits adjacent to the domineering structure of Glasgow Cathedral. Aptly named after the patron saint who bought Christianity to Scotland in the sixth century, the museum boasts free entry with primary access to monumental exhibits, dazzling stained glass windows and sensational works of art. Additional facilities include a rustic café that attracts rest and relaxation. A mere 10-minute walk from the city’s main railway station encourages the easy navigation of larger groups in particular, with the vicinity also granting direct access by bus.
Divine Destinations
T: 0141 276 1625 E: museums@glasgow life.org W: www.glasgowlife.org.uk/ museums/st-mungos/Pages/ default.aspx No visit to Durham would be complete without visiting its renowned cathedral, guaranteed to provide groups with a unique educational experience. Formerly built to house the wealthy shrine of Anglo-Saxon Bishop St. Cuthbert, Durham Cathedral has since been labelled one of Europe’s finest Norman buildings, offering picturesque scenery beautifully maintained within a medieval monastic structure. The property still remains an active place of worship, making it the perfect destination for groups seeking a cultural day out specifically. Guided tours are available and work on a rotational basis, ensuring top quality service up to three times a day. Its increasing popularity as a local tourist site means it is often recommended that groups of 12 people or more book in advance. Pre-booked groups can enjoy a reduced rate of £5 per person. Visitors are also 50
It’s almost impossible not to be bowled over by some of the ancient heritage sites this country has to offer, constructed as relics of one of the oldest cultural traditions to date. Groups wanting to rediscover their spiritual side should look no further than these sacred sites, writes Amy Moore welcome to explore on their own, after making a donation. T: 0191 386 4266 E: enquiries@ durhamcathedral.co.uk W: www.durhamcathedral. co.uk Peterborough’s reputation as a tourist site in particular has grown over the past few years, with its cathedral having been voted one of the country’s top landmarks in 2007. Visitors will find it most fascinating to discover the derivation behind Peterborough Cathedral’s striking exterior which resembles the common rule of thirds, a tribute to the patron saints Peter, Paul and Andrew. Though denoting a rather asymmetric vibe, domed doorways do well to further entice guests into a rather Romanesque superstructure. Groups looking to tour historical properties could choose to commemorate the grave of former Tudor queen Catherine of Aragon, which has
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stood in the cathedral grounds since her death in the early 14th century. Educational visits are available on a daily basis, offering factual flexibility and the additional option to visit out of hours if required. For groups still undecided, a range of pointand-click tours are accessible via the cathedral’s website. T: 01733 355315 E: info@peterboroughcathedral.org.uk W: www.peterboroughcathedral.org.uk
Ever wondered what remains of the former capital of England? Winchester has been a focal point this year, with speculation surrounding the discovery of the bones of ‘King Alfred the Great’ scattered within its grounds. On record as the longest cathedral in the country, Winchester Cathedral is characterised by its Gothic exterior that dates back to the early 11th century. Piercing spires can clearly be seen from the top of St. Catherine’s Hill as the location boasts home to St.
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Bath Abbey was founded in 1499
A free guided tour of the cathedral’s most iconic features is perfect for the tourist on a budget - Winchester Cathedral itself with magnificent stained glass windows and columns of honey-gold stone. The abbey church was founded around 1499, said to have been one of the last great medieval cathedrals constructed in England. It has remained a predominant place of worship, despite the fact it has survived a number of restorations. The Victorian interior guests should experience is a far cry from the original, transformed by Sir George Gilbert Scott in the late 19th century to conform to a modernized gothic design. Situated less that 10 minutes from Bath Spa Railway Station, this holy structure offers exceptional views enjoyed from the greatest standpoint in the city. Pre-booking is essential to ensure visitors get the finest experience possible, with the unique opportunity to explore the sites emblematic bell tower.
s Swithun, the former prestigious Bishop of Winchester. Avid book readers would be fascinated to discover the commemorative memorial of novelist Jane Austen, making it the ideal destination for historical group tours in the area. Themed tours are available to groups, and for the individual, a free guided tour of the cathedral’s most iconic features is perfect for the tourist on a budget. T: 01962 857200 E: cathedral.office@ winchester-cathedral.org.uk W: www.winchester-cathedral. org.uk Groups looking to travel South-West could choose to savour the wealth of scenery at Bath Abbey, which surrounds
T: 01225 422462 E: office@bathabbey.org W: www.bathabbey.org
Camden Town Underground Station, this venue is ideal for large groups and families specially. A reduced rate is at hand for families of up to four children, with a 20% discount making it the ideal spot for groups of up to 10 people or more. Free entry is provided for carers, with disabled access available throughout the open plan museum. T: 020 7284 7384 E: admin@jewishmuseum. org.uk W: www.jewishmuseum.org.uk Although today it mostly remains in ruins Titchfield Abbey, located in the midst of the Hampshire countryside, pitches a favourable spot for groups looking to immerse themselves in the local ancestry. Founded in 1231, the site remains a renowned English Heritage site, with its traditional Tudor frontage standing
prominent amongst the landscape. A rustic gatehouse invites free access from the general public or for those in particular looking to learn more about Hampshire’s heritage. The fabric of the building is set with beautifully maintained blackened stone in what previously would have been home to the clerical ‘White Canons,’ namely so because of the distinguishing white robes they wore. Visitors looking for a relaxing day out could choose to enjoy a leisurely stroll within the abbey cloister, intricately decorated with medieval tiles. The site itself currently resides as the last remaining relic of a converted Tudor Mansion, giving groups the chance to walk in the footsteps of royalty. T: 0870 333 1181 E: customers@englishheritage.org.uk W:www.english-heritage.org. uk/daysout/properties/ titchfield-abbey/
Groups looking to experience something a little different could choose to visit the Jewish Museum in London’s Camden Town. Awarded a four star ranking on TripAdvisor, the museum houses a wide range of permanent and temporary exhibitions which aim to explore issues relating to Jewish culture and identity. Focussing on Britain in particular, visiting groups are bound to be astounded by the wealth of content on display. For example, guests may choose to visit the Holocaust exhibition, told from the perspective of a British-born survivor of Auschwitz. A mere three-minute walk from
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LO N D O N N E W S London News is brought to you by London & Partners, the official promotional organisation for London. For more information on London go to: visitlondon.com
From Michelle McCracken, Marketing Executive
Time to hit the shops After attending a hugely successful Excursions Group Travel Show in January, we were bowled over, not only by the continuing demand for London, but also the growing interest in new and exciting experiences; especially shopping. We’ve hand-picked retail ideas for your itinerary that are brand new to the city, to London & Partners, or ones that you may be surprised to find in and around the capital. Destination shopping is set to grow this April when the Queen Elizabeth Olympic Park opens to the public, meaning there’s more reason than ever to visit Westfield Stratford City. The shopping centre boasts 250 shops, 70 places to dine, a cinema, luxury bowling and a
Bicester Village offers discounts of up to 60% on many designer brands casino – you’ll never want to leave! The location has coach parking facilities and its very own coach express service, as well as hands-free shopping and hotel delivery. Don’t forget to save a day in your London itinerary for a trip out to Bicester Village Designer Outlet, and you’ll find you’ll be saving pounds too! Much loved brands such as Cath Kidson, Burberry, Mulberry, Radley, Gucci and lots more tempt you
with up to 60% off. You needn’t worry about all those shopping bags either; Bicester Village offers hands-free shopping and a dedicated luxury coach service from central London. Can you imagine Regent Street with no traffic? Well, now you don’t have to, as the famous shopping street has announced a string of trafficfree days. For all five Sundays in July, the space will be given back to you, the pedestrian, to
A big year for London events London is already known as the top choice for an unrivalled range of festivals, international sporting events, and high profile cultural and creative showcases. 2014 looks to be another world-beating year for major events in the capital. One-off and special events planned for 2014 include the return of the Tour de France (Stage 3 on July 7) and the final leg of the Clipper Round the World Race (July 14). Other newer events include the second Mayor’s Prudential RideLondon cycling event (August 9-10) and the ITU World Series Triathlon (May 31, June 1), sitting alongside more established events, such as the Virgin Money London Marathon (April 13), the Pride in London 52
For more information on shopping in London go to: visitlondon.com/shop
KEEP IN CONTACT WITH US!
Travel Trade Newsletter Going out once a month and featuring the latest news and information from London for the travel trade, the newsletter is delivered to key travel trade contacts across the globe. Sign up now at londonandpartners.com/ traveltrade
Follow us on LinkedIn The Notting Hill Carnival runs from August 24-25 Parade and Festival (June 28), Greenwich+Docklands International Festival (June 20-28), Notting Hill Carnival (August 24-25), an expanded Mayor’s Thames Festival (throughout September), NFL International Series (three dates
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shop ‘til you drop! Look out for other events too that will clear the streets of (normal) traffic – the superstar cars of the Gumball 3000 Rally will roll into town for one day only (June 8) and later in the year, the NFL will kick off their international series with a block party (September 27).
between Sept-Nov) and the Mayor’s New Year’s Eve fireworks display that will take you into 2015 ready to do it all again! For more information on events in London go to:
Our LinkedIn group, ‘London & Partners – Travel Trade’ is constantly growing. Join us for up to the minute news and discussion with your peers in the travel trade.
Travel Trade Website Our travel trade website is designed to help you sell London to your clients, check it out now! londonandpartners.com/ traveltrade
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UKINBOUND NEWS By Amy O’Donovan, Marketing & Events Executive UKinbound
Changes at UKinbound
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Kinbound has appointed a new CEO in the past month. On March 4, we were joined by Deirdre Wells OBE. She has joined us from the Department of Culture, Media and Sport, where she was the Government’s Head of Tourism. Deirdre has worked at the Department of Culture, Media and Sport for the last 20 years, holding a number of high profile positions. She was awarded an OBE for her work heading the team which delivered the memorial services for the victims of 9/11, Bali, The Asian Tsunami and London 7/7. More recently she has held the post of Programme Manager for the Olympic Legacy Board. UKinbound are delighted to have Deirdre on board as our new CEO. In other news we had a very successful Annual Convention, which took place in Blackpool last month, and was highly attended by UKinbound members. Business seminars were held by Visit Blackpool, Capela Training and David Bennett from Saffery Champness. Bill Turnbull moderated some lively debate amongst the delegates and speakers, which included Joss Croft, Marketing Director of VisitBritain, Tom Buncle, MD of Yellow Railroad, Graham Pickett, Global Leader of Aviation and Travel of Deloitte UK, Mark Frary, Co- Founder of Travel Perspective and Nigel Huddleston, Industry Head of Travel at Google. We held our Gala Dinner and Awards For Excellence Ceremony at Blackpool Pleasure Beach. Winners on the night included JacTravel, The Original London
Deirdre Wells, OBE, new CEO of UKinbound www.grouptravelworld.com
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UKinbound’s Gala Dinner and Awards were held at Blackpool Pleasure Beach
UKinbound’s Annual Convention
A prop from The War Horse
Sightseeing Tour, The Tower of London, Intercontinental Hotel Group (IHG), The Royal National Hotel of the Imperial Group, VisitBritain, The View from The Shard, World Travel Market and Ripley’s Believe It or Not! Bob MacBethSeath of Travel GBI was the winner of the Chairman’s Award for Outstanding Contribution to Tourism. The event ended with an exciting fam trip introducing us to Blackpool, including the Blackpool Zoo, the amazing Blackpool Tower and Pleasure Beach. It was great to see everyone at the convention and especially
to meet new members. On a personal note, during February, I was lucky enough to attend the Drury Lane Theatre in London to see the spectacular show War Horse. Based on the beloved novel by Michael Morpurgo, War Horse is an unforgettable theatrical experience. This remarkable and powerfully moving drama, with astonishing life-sized puppets, brings breathing, galloping, charging horses to thrilling life on stage. It was definitely the best show I have seen in a while. I even shed a few tears due to the moving storyline. n March 2014 l Group Travel World
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Since its foundation 23 years ago the CTC has become the leading organisation for promoting travel and tourism by coach
C TC B U L L E T I N From Paul Ovington, CTC Public Relations
Silver Jubilee for CTC It’s hard to believe this year sees the 25th anniversary of the formation of the Coach Tourism Council (CTC). The original concept back in 1989 was the brain child of Gerry Topiol, MD at the time of a company called Groupways and Chairman of BAWTA (British Association of Wholesale Tour Agents). Many coach tour operators and tour wholesalers had become frustrated that the then Bus & Coach Council (BCC) did not have the remit or resources to promote coach tourism to the general public, so they decided to mount a PR campaign themselves. CTC Chief Executive Chris Wales, then General Sales Manager at Sealink British Ferries recalls that although he felt the concept worthy, he could not see how it could be properly executed. However
Founder Board Members of the CTC (from left) – Peter Welch of Disneyland Paris, Roger Mott of Motts Coaches, Dave Fenton of DF Travel, Chris Wales and Gerry Topiol
with other industry partners he decided to support the initiative and provide finance to set up the organisation by forming a voluntary Board to oversee the expenditure. And so the Coach Tourism Council was formed. The PR launch under the slogan ‘promoting travel and tourism by coach’ was held at the British Travel Trade Fair at the NEC in 1990, which was met by the trade not so much by hostility but bewilderment. The concept of a consumer PR campaign to promote tourism by coach seemed beyond the comprehension of many coach operators and suppliers. However, after a difficult birth
and some ups and downs, the CTC triumphed and has grown from strength to strength over the past quarter century. We plan to mark the achievement later in the year. The 2014 Silver Jubilee edition of the Coach Tourism Council Handbook has just been published. It again highlights how the CTC continues to progress while underlining the many benefits of membership. Editorial includes stories on why many travel writers have been converted to the joys of coach touring, facts and figures about the industry and of course full listings of all 2014 members.
New look for consumer website Features appearing in national newspapers and magazines, as well as the regional media, have helped promote huge growth in the past year on the CTC’s own exclusive website for coach tour operator members www. findacoachholiday.com. It now attracts more than 20,000
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visitors each month. Building on this success the site is being redesigned for 2014 to be visually more attractive and easier for visitors to navigate, while members can input their late availability and tour highlights directly, to keep content fresher. The
site includes new focus features promoting press trip destinations while continuing to be a practical guide to finding a coach tour, excursion, short break or escorted coach holiday to anywhere in the UK, Europe or beyond, with the CTC’s 150 coach holiday operators.
Partners for 2014
Ian Fox (right) of Caledonian MacBrayne is pictured with CTC Board Director Robert Shaw and Rona Wallace of VisitScotland on CalMac becoming a CTC Partner
The CTC owes a special debt of gratitude to CTC Partners for their additional support and for 2014 we are delighted to welcome two additional Partners – Scottish Islands ferry operator Caledonian MacBrayne and DFDS, the North Sea and cross Channel ferry company. They join Best of Britain & Ireland Events, Encore Tickets, Condor Ferries and Towergate Chapman Stevens who are generously maintaining their additional support for another year.
CTC at Best of Britain and Ireland One of the key industry events of the year is the Best of Britain & Ireland show taking place on 12-13 March at the NEC Birmingham. For the fourth year running, the CTC will again have one of the most visual ‘stands’ in the form of a coach kindly provided by Plaxton. Members and non members are welcome to visit the ‘stand’ during the show. www.grouptravelworld.com
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Best of the Best
Luton Hoo Hotel, Golf & Spa by Elite Hotels Ian Gillis and partner Josephine head to the Herts and Bedfordshire border to stay at one of Britain’s most famous historic mansion houses
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est of the Best travels just 30 miles North of the hustle and bustle of London to the idyllic 1,000 acre country estate of Luton Hoo, the jewel of which is the Mansion House, home to the majestic Luton Hoo Hotel, owned and operated by Elite Hotels. The house has a rich tapestry of history, most notably its role during WWII when it was commissioned by the Eastern Command to play host to training camps and hospital facilities. The surrounding grounds were also used to test Britain’s wartime tanks, constructed at the nearby Vauxhall Car Works. In 1948 Sir Winston Churchill addressed over 110,000 people in the grounds to thank them
for their support during the War. We arrived at Luton Hoo following a pleasant winding drive through the grounds, taking in the beautifully landscaped scenery and panoramic views of the estate, including the immaculately kept 18-hole golf course. Upon arrival we were impressed by the professionalism of the concierge and reception staff who gave us a warm 5-star welcome as we settled in. Having arrived slightly earlier than planned, we decided to try out the afternoon tea session in the beautifully appointed drawing room, offering panoramic views of the listed parklands and the large serpentine lake formed by the River Lea, which runs
through the estate. The menu was extensive, offering plenty of choice from light snacks to hearty offerings. We decided to keep it light and settled for soup and fish cakes, both exquisitely presented, rich in flavour and deceptively filling. After a couple of refreshing Pimms we met up with Operations Manager Frederic Billet for a tour of the hotel and the grounds. We were shown examples of the many room styles on offer, the most basic of which would put many a top room in most other hotels to shame. All the rooms were spacious and well presented, with most including jacuzzis, double sinks and plenty of living space. Mr Billet provided an expert commentary as we were shown around areas synonymous with the hotels rich heritage and its more modern facilities, ranging from Sir Winston Churchill’s War Room (which today is adorned with his own paintings) to the recently constructed Parkland Wing, built in a style that compliments the main house so much that it could have been built at any point in the house’s history. At this point our sense of déjà vu was overwhelming; the mansion house and grounds have been featured in many films including Four Weddings and a Funeral, The World is Not Enough and Red 2. After a
look around the many wedding and conference facilities, we took a short drive through the grounds to the rear of the house, observing the many areas set aside for outdoor pursuits including scenic walks, fishing, rambling, cycle trails, boat rides and clay pigeon shooting. After a pleasant and efficient check-in we were shown to our suite overlooking the Formal Gardens in the South-West Elevation accessed by the majestic grand staircase and home to the suites formerly used by the Mansion House’s 20th Century owners Sir Harold Wernher and his wife Lady Zia, Countess Anastasia Mikhailovna de Torby and where the Queen and Prince Philip enjoyed part of their Honeymoon in 1947. Our suite offered the epitome of comfort and elegance, strikingly decorated in a classy yet timeless style offering a large bed, comfy sofas and a well-stocked minibar. Alongside this were more modern conveniences including a flatscreen TV, WiFi and a fully equipped modern bathroom. After a few hours unwinding, relaxing and making full use of the amenities in our room, we headed down to the Wernher Restaurant located in the original State Dining Room. Named after Luton Hoo’s most renowned former owner Sir
View of the Mansion House as seen from the Formal Gardens
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Julius Wernher, the restaurant offers a splendidly decadent grandeur; constructed from four different types of marble complemented by intricately designed gold relief’s and adorned with three vast tapestries created from a warm palate of reds, creams and greens, offering an exotic dimension to the prevalent ‘Beaux Arts’ style of design. Suspended from the ceiling are three ornate eight-foot chandeliers made of cut glass balls and droplets, reflecting the light thrown out by sculpted bronze candelabras on each wall. After being shown to our table we were taken through the impeccable protocols that make up a truly silver service dining experience, starting with the wine selection where we settled on a full-bodied and aromatic rose. The menu selection was rich in choice and flair encompassing adventurous dishes with traditional British classics, exactly what you’d expect from Executive Chef Kevin Clark. Kevin’s impressive experience includes The Grill Room at London’s Savoy Hotel and
Ritz, as well as Gleneagles in Scotland. Despite the variety on offer, including pan fried pave of brill, moorland grouse and beef fillet, we both settled for the ‘tasting of lamb’; poached loin with a herb crust, roast rump and pulled shoulder boulangere, with sautéed black cabbage, cauliflower puree and minted jus. The meat was succulent, cooked to perfection with a pink centre, exquisitely presented and again, deceptively plentiful leaving us no room for dessert as we settled for coffee and petit fours instead. After such an opulent and rich dining experience we retired to our room feeling relaxed and content for a great nights sleep in the comfy and spacious bed ahead of our Spa experience the next morning. Having underestimated the sheer luxury and comfort of our Suite, we slept right through the appointed breakfast time and left ourselves with little time to prepare for our visit to the Spa. Although just a short walk from the main Mansion House, the hotel provides a
Baldwin Suite, typical of most rooms within the Mansion House
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Grand staircase leading to the rooms and suites
The opulent Wernher Restaurant in the original State Dining Room complimentary shuttle service for guests utilising vintage London taxis parked outside the main entrance. Upon arrival we filled out a short questionnaire before being introduced to our therapists who took us through what to expect from our treatments. We both opted for the 5 Senses Body Signature Treatment, eighty minutes worth of heaven that left our minds, bodies and senses in a total state of harmony. The treatment commenced with a series of slow body stretches and relaxation techniques before warm oils were poured on our bodies and scalps, followed by a classic full body massage and ending with a relaxing foot reflex massage. The combination of the dimmed lighting, music that seemed to be in harmony with the treatments running order and soothing commentary from the therapist resulted in many instances of losing myself in the moment. Still fresh in my memory is the sensation at one point of feeling like I was lying in the ocean with the water gently lapping over my back. ‘The ‘taste’ sense was served with a relaxing lemon and ginseng tea ingested in the Relaxation Room replete with soft mood lighting, relaxing sounds and a hypnotising fish tank. Reluctantly realising that our desire to stay in the Relaxation Room forever was sadly financially and socially unsustainable, we took ourselves off to the oak framed
18-metre swimming pool and vitality pool offering splendid views over the grounds through light absorbing wall to wall, floor to ceiling windows. We took in the ambience for an hour or so before making use of the sauna and steam room. Feeling fully refreshed and revitalised, we headed back to our Suite having first taken full advantage of the complimentary two-hour checkout extension. Our checkout was conducted with the utmost professionalism and I was most impressed with the head concierge who had first greeted us the day before remembering our names and saw us off with a warm and friendly goodbye and express wishes to see us again. Luton Hoo Hotel, Golf and Spa is the epitome of class, elegance and a truly 5-star experience. Ideal for travelling groups looking for a premium experience, couples wanting a romantic getaway or individuals simply looking to escape the rat race. We are already planning our next stay and cannot thank all the staff enough for providing a breathtaking experience. Rooms/Suites range from £280 to £1,000 per night based on double occupancy and inclusive of breakfast and tax. Dining in the Wernher Restaurant costs from £47.50 per person for two courses Wide choice of Spa treatments range from £45 to £120 including full use of all facilities. n
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The B2B page for all suppliers who provide services and amenities to the travel and tourism industry
INSIDER INSIGHT
How to...
Relieve payment pains and streamline backoffice processes
Myles Stephenson, Managing Director of WEX Europe, founded CorporatePay in 2008. In May 2012, CorporatePay was acquired by WEX Inc., an international provider of corporate payment solutions publically traded on the New York Stock Exchange.
A
s MD, Myles is responsible for WEX Europe. Myles has over 15 years experience working within the financial services industry in various functions including payment services, strategic development, and profit/loss management.
CHARGES & CHALLENGES With the sheer complexity of travel distribution, and the variations in business models across the sector, it is hardly surprising that in the past the travel industry has fallen victim to inefficiencies when it comes to payment processes. Travel booking fees and the impact of credit card surcharges have been widely recognised as the biggest challenges currently facing the market. In 2013, the government imposed a ban on excessive debit and credit card charges, meaning payments to suppliers such as hotels, car companies and airlines will now have to reflect the actual cost to the retailer of processing the transaction. The squeeze on margins due to the shift in transparency for payment surcharges as well as the complications involved with paying multiple suppliers, have led to an inherent need for back office payment processes to be as streamlined as possible. As electronic travel bookings become more prevalent, and the need to maintain a clear audit trail becomes ever greater, there has never been a better time to spring clean your payment processes and consider the benefits of a cost-effective, virtual payments solution for your business.
VIRTUAL NECESSITY Virtual payment is the fastest growing payment solution in the tourism industry for handling travel bookings, and www.grouptravelworld.com
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with the benefits it brings, it’s easy to see why. The beauty of virtual cards or single use ePayment models is that they are transaction specific and, being used only once, are very easy to track when it comes to reconciliation. Adaptable to different sectors in the travel market, a virtual payment programme can ease payment pains, whether you’re an online or retail travel agent, wholesaler, tour operator, or a travel management company. Unlike other payment processes such as BACS or cheque, virtual payments help to alleviate the burden on an accounts payable team by linking payments back to specific bookings, with no paper trail, allowing for streamlined administration. Suppliers can be paid instantly – domestically or internationally – and with no wire costs on international payments, a virtual card can help you avoid high currency commission rates and cross border charges. Payments can also be made in local currency, helping to further reduce the hidden costs of exchange rates. The benefits of this particular payment method are already being recognised by suppliers working directly with the travel trade, with a number of large companies now requesting it as standard. In the hotel sector for example, big names such as Hilton have already come on board, with independent hotels expected to follow suit in the near future, as this method increasingly becomes the norm.
WHY A VIRTUAL PAYMENT PROGRAMME? The virtual card product offered by WEX Europe is a solution that provides manageability and transparency, and the ability to pay various suppliers from
a range of sectors including accommodation, flights and car rental. This means that clients can benefit from an efficient system with multiple cost-saving benefits. The majority of the $12 billion virtual card spend is travel and tourism related, which just goes to show the prevalence of virtual payments in the current market, and we are continually seeing our clients’ cost-savings and processes improve.
HOW IT WORKS l Each 16-digit virtual card number is much like those stamped across the middle of a plastic corporate card l Rather than being printed on a plastic card, these are generated and used electronically and a new number can be generated for each individual transaction l Each vendor can then be paid using a unique number, making payments easier to track l No number is ever recycled, so suppliers will always receive a new number for each payment or transaction l Customers can access their account in two ways. Either via an online portal, where details can be entered to create the virtual cards and administrators can create, amend or cancel cards, or by opting for a bespoke web service which can be integrated into existing systems With the travel industry now adopting virtual payment as the go to method for paying suppliers, there can be little doubt that its appeal will continue to grow in the next few years. It is our view that this is an essential system, which can only serve to enhance business operations across the travel trade, reducing costs and enhancing revenue. Info: 0845 508 4579 or www.wexeurope.com
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For Group Travel Organisers, a page with useful tips, tourism gossip and travel product reviews
GTO GRAPEVINE
5 of the best: sunglasses Polaroid
Oakley Straight Jacket sunglasses
Ray-Ban Aviator
From £32.00
Bolle Vibe Polarized Sunglasses
£125.00 Formaximum flexibility in sunlight or shade, turn your prescription glasses into sunglasses with Polaroid Spring-fit or Flip-up Clip-Ons. All styles feature polarized lenses to ensure your vision is glare-free. Flip Clips are a contemporary, rimless style, with flexible plastic prongs to glide over the bridge of prescription glasses. Clip-Ons are designed to fit to your prescription glasses with wire frames, discrete metal clips and a small adjustable spring to widen the bridge, making them secure and comfortable to wear. www.polaroid sunglasses.co.uk
From £135
H & M Foldable Sunglasses
From $59
The Ray-Ban Aviator is the brand staple, originally designed for the U.S. military fighter pilots in 1937. Ray-Ban Aviator sunglasses have an iconic and timeless look with the unmistakeable teardrop shaped lenses. All Aviators are available with a choice of lenses from standard lenses which offer a high level of clarity, comfort and protection to mirrored ones where a mirror coating is applied through an advanced technological process to help reduce light transmission for increased visual comfort.
Oakley created the first design of the Straight Jacket sunglasses more than a decade ago. This latest edition combines aggressive styling with the best technologies. With optimized lenses and a permanent coating called Oakley Hydrophobic that maintains a smudgeresistant barrier against skin oils, sunscreens and lotions. That’s in addition to repelling water and preventing wet sheens from corrupting your view. Straight Jacket is available with a range of options including a frame that can be fitted with Oakley prescription lenses.
For a great pair of performance sunglasses for a price that won’t kill your budget, Bolle, the company you may turn to when buying ski goggles, also make sunglasses that pack great technology in a lower-priced package, like these Vibe shades. They come in a nice carrying case that protects them and the polycarbonate lenses. With a slightly sporty look, the Vibe model is perfect for every activity in your day. They’re lightweight and come in multiple colours, from bright blue to tortoise shell to black.
£7.95 Get prepared for the upcoming summer season with these neat, bold and bright fold up glasses. Perfect for those days out when you don’t want to carry your sunglasses case with you, these genius sunglasses fold up into a little parcel that’s neat enough to slip into your shirt or jacket pocket. Also handy and practical enough to keep in the car or your bag without taking up too much room. At this price they are even cheap enough to have two sets.
www.ray-ban.com
www.uk.oakley.com
www.bolle-europe.co.uk
www.hm.com
Networking at Great Days Out 2014 We at GTW love the opportunity to get out to meet and network with as many travel providers, tourism destinations and group travel organisers as we can so the first key trade event in Manchester, The Great Days Out show and exhibition in February, was a great way to kick start our year. Visitors to the event were treated to an exclusive chance to get the first taste of the ‘all new’ Coronation Street tour and what it will be offering when it opens in the spring, as well as meeting with hotels, historical destinations and other long established attractions. Everyone in attendance would have succeeded in finding something to provide inspiration
and ideas for group trips and days out. The show also housed an entertainment arena with performances throughout the day from various acts including the Do Your Thing Choir and a fabulous Vegas style performance from the flamboyant drag artists from The Birdcage, a venue in the heart of the centre of Manchester. Importantly, GTW had the chance to catch up with old friends and acquaintances as well as meeting some new faces throughout the day and we look forward to seeing you all during the year at various other events. Great Days Out 2014 took place from 9:30am - 3:30pm on Saturday 8th February 2014.
News Regional Attractions s
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ation
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Organisers greeted visitors with a smile
Inspirational Days Out & Holidays www.grouptravelworld.com
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Lyndsay on the CN Tower Edgwalk in Toronto
INTERVIEW
Lyndsey Thomas has worked in the Travel Industry since leaving school 16 years ago and has a strong background in Tourism Marketing. She is now Head of Tourism Marketing at AVIACIRCLE Ltd – one of the UK’s leading PR & Representation Companies. She took a year out in 2007 to ‘flashpack’ around the world with her husband.
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UpandClose Personal
The best group trip you have ever been on?
I took a career break eight years ago and was lucky enough to backpack around much of the world for 12 months. In that time I embarked on a few group adventures in South America, Australia and Asia. Probably the most memorable was the Inka Trail to Machu Picchu. I have huge respect for the Sherpas - these are the people who make these trips so memorable. Gourmet three course meals cooked on one cooker ring in the middle of a mountain range. Luxury tents erected and made up every night, and dismantled and transported on their backs the next day – all ready and waiting for us when we arrived at camp. The highlight of the trip outside of arriving at the Sun Gate to see Machu Picchu in all its glory, was waking up one morning to a lama poking it’s head through our tent. In second place would be my honeymoon to the Masi Mara in Kenya – we stayed at the unbelievable Kicheche Camp. Everything about this place is truly magical and I can’t wait to take my children there for mine and my husband’s 10th wedding anniversary. Another one that stands out was a day trip into the favellas in Rio de Janeiro, which was excellent.
What makes a good group trip?
On the salt flats of Bolivia for eight hours by the side of the road. My husband very nearly was no more when he was thrown out of the raft down the Amazon river and dragged under water for minutes of a class five rapid on day one of the trip. I still have flashbacks of the incident – it was a very scary situation to be in. Also I really hate it when you go on a day trip and on the way home end up in some craft shop somewhere with some local trying to sell you something for an hour. I remember going to see the Pyramids in Egypt and on the way back we were dropped off at a craft store and had to ensure two hours of sales pitches by people trying to sell us pottery and paintings.
And the worst?
What’s your favourite UK destination for a group day out?
Erm... Possibly a group trip from Cusco in Peru into the Amazon on a white water rafting adventure whilst travelling. The bus the large group was travelling in broke down on the journey into the Amazon and we were stranded
Although I live in London, I’m originally from Yorkshire and it really is God’s Country. I’ve been on several group walking trips across the Yorkshire Moors, and in the Lake District. We should never forget the breathtaking
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scenery we have on our doorstep – we certainly do not need to get on a plane to witness lakes, mountains and breathe in the freshest of air.
The people who are on the trip with you and a good tour guide who takes everyone’s needs into account. I’m not keen on multi-lingual trips whereby different nationalities take part and everything has to be repeated by the guide in three different languages. This does not work in my opinion.
What do you always pack? A pillow case! Especially when abroad. You can never be too sure of who has laid on the pillow before you. Also antibacterial gel and a toilet roll. Plasters too – for blisters. And sunscreen.
And what do you leave out? I found it hard to detach myself from my hair straightness when I was packing for my back-packing trip around the world. My husband coached them off me in the end. I’m a bit of a girly-girl and backpacking really was a revelation for me. I didn’t wear heels for a whole 12 months, which was very liberating.
What was your favourite trip last year? I have a three year old now so my holidays and trips are somewhat different to pre-children. No more back-packing for a while. For Christmas a group of us hired a barn in the Lake District which was pretty special. www.grouptravelworld.com
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