Production and Operations Management 2009 (UK) by Routledge Taylor & Francis Group

Routledge

New Titles and Key Backlist

Production and Operations Management

2009

www.routledge.com/business

Welcome to the Routledge

Production and Operations Management Catalogue New Titles & Key Backlist 2009

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INSPECTION COPIES Textbooks marked ‘Available as an Inspection Copy’ can be sent to lecturers considering adopting them for relevant courses. See the order form at the centre of this catalogue for more information.

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CONTACTS MARKETING ENQUIRIES For all territories excluding the Americas: Alex Robinson Marketing Manager Email: alex.robinson@tandf.co.uk Gemma Walker Marketing Co-ordinator Email: gemma.walker@tandf.co.uk

For USA, Canada, Latin America: David Wilfinger Marketing Manager Email: david.wilfinger@taylorandfrancis.com

EDITORIAL ENQUIRIES For all territories excluding the Americas: Terry Clague Senior Editor Email: terry.clague@tandf.co.uk

For USA, Canada, Latin America: John Szilagyi Publisher - Business and Management Email: john.szilagyi@taylorandfrancis.com

Trade customers’ representatives, agents and distribution For a list of all trade customers’ representatives, agents and distributors for UK, Rest of World, North America and South America visit: http://www.routledge.com/representatives

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PRODUCTION AND OPERATIONS MANAGEMENT

Routledge Series in Information Systems Series edited by Steve Clarke, University of Hull, UK, M. Adam Mahmood, Morten Thanning Vendelo and Andrew Wenn

FORTHCOMING

Systems Practice in the Information Society José-Rodrigo Córdoba-Pachón, University of Hull, UK As a collection of ideas and methodologies, systems thinking has made an impact in organizations and in particular in the information systems field. However, this main emphasis on organizations limits the scope of systems thinking and practice. There is a need first to use systems thinking in addressing societal problems, and second to enable people involved in developing the information society to reflect on the impacts of systems and technologies in society as a whole. Thus, there are opportunities to review the scope and potential of systems thinking and practice to deal with information society-related issues. Systems Practice in the Information Society provides students of information systems as well as practicing IS managers with concepts and strategies to enable them to understand and use systems thinking methodologies and address challenges posed by the development of information-based societies. The book brings experiences, ideas, and applications of systemic thinking in designing and evaluating socio-technological initiatives. Using a number of cultural contexts, the book explores how organizations, including governments, can enable better access to information and communication technologies and improve the quality of life of individuals.

NEW TEXTBOOK

Knowledge Management Primer Rajeev K. Bali, Coventry University, UK, Nilmini Wickramasinghe, Illinois Institute of Technology, USA and Brian Lehaney, Coventry University, UK Series: Routledge Series in Information Systems The discipline of knowledge management (KM) is rapidly becoming established as an essential course or module in both information systems and management programs around the world. Many KM texts pitch theoretical issues at too technical or high a level, or presenting a only a theoretical prescriptive treatment of knowledge or KM modeling ’problems.’ The Knowledge Management Primer provides students with an essential understanding of KM approaches by examining the purpose and nature of its key components. The book demystifies the KM field by explaining in a precise, accessible manner the key concepts of KM tools, strategies, and techniques, and their benefits to contemporary organizations. Readers will find this book filled with approaches to managing and developing KM that are underpinned by theory and research, are integrative in nature, and address ’softer’ approaches in manifesting and recognizing knowledge. May 2009: 254x178: 160pp Hb: 978-0-415-99232-9: £80.00 Pb: 978-0-415-99233-6: £24.99 eBook: 978-0-203-89471-2

October 2009: 254x178: 184pp Hb: 978-0-415-99230-5: £60.00 Pb: 978-0-415-99231-2: £21.99 eBook: 978-0-203-89315-9

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PRODUCTION AND OPERATIONS MANAGEMENT

Routledge Series in Information Systems Continued...

Managing Information and Knowledge in Organizations A Literacy Approach Alistair Mutch, Nottingham Trent University, UK

NEW TEXTBOOK

Healthcare Knowledge Management Primer Nilmini Wickramasinghe, Illinois Institute of Technology, USA, Rajeev K. Bali, Brian Lehaney, both at Coventry University, UK, Jonathan Schaffer, The Cleveland Clinic, Ohio, USA and M. Chris Gibbons, Johns Hopkins University, USA Series edited by Steve Clark Quality care of patients requires evaluating large amounts of data at the right time and place and in the correct context. With the advent of electronic health records, data warehouses now provide information at the point of care and facilitate a continuous learning environment in which lessons learned can provide updates to clinical, administrative, and financial processes. Given the advancement of the information tools and techniques of today’s knowledge economy, utilizing these resources are imperative for effective healthcare. Thus, the principles of Knowledge Management (KM) are now essential for quality healthcare management. The Healthcare Knowledge Management Primer explores and explains essential KM principles in healthcare settings in an introductory and easy to understand fashion. This concise book is ideal for both students and professionals who need to learn more about key aspects of the KM field as it pertains to effecting superior healthcare delivery. It provides readers with an understanding of approaches to KM by examining the purpose and nature of its key components and demystifies the KM field by explaining in an accessible manner the key concepts of KM tools, strategies and techniques, and their benefits to contemporary healthcare organizations. May 2009: 254x178: 224pp Hb: 978-0-415-99443-9: £80.00 Pb: 978-0-415-99444-6: £24.99 eBook: 978-0-203-87983-2

Knowledge is increasingly regarded as central, both to the successful functioning of organizations and to their strategic direction. Managing Information and Knowledge in Organizations explores the nature and place of knowledge in contemporary organizations, paying particular attention to the management of information and data and to the crucial enabling role played by information and communication technology. Mutch draws on a wide range of literature spanning the disciplines of business, management, information management, and information systems. This material is located in a framework based on critical realism but covering the full range of contemporary debates. Managing Information and Knowledge in Organizations distinguishes itself by: • taking a process-based approach centered around the notion of ’information literacy’ • giving more attention to issues of data and information than other texts • emphasizing the importance of technology while continuing to stress the centrality of social and organizational factors • placing issues of organizational and national culture in a broader politico-economic context. Featuring such useful features as chapter objectives, minicases, chapter summaries and suggestions for further reading, this text is ideal for advanced undergraduate and graduate students in knowledge management, information management, and management of information systems courses and modules. Selected Contents: Introduction Part 1: The Knowledge Economy and Managerial Work 1. Being Information Literate in the Knowledge Economy 2. Managers and Information 3. Data, Information and Knowledge Part 2: Technology, Structure and Individuals 4. Technology 1: Definitions and Data 5. ICT and Communication 6. Strategy, Information and ICT 7. Structure and Information 8. Roles, Responsibilities and Change Part 3: Power, Culture and the Institutional Formation of Information 9. Power, Culture and Information 10. Institutions and Information 11. Conclusion: The Limits and Potential of Information Literacy 2008: 254 x 178: 288pp Hb: 978-0-415-41725-9: £90.00 Pb: 978-0-415-41726-6: £28.99

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PRODUCTION AND OPERATIONS MANAGEMENT FORTHCOMING

e-Relationships in Marketing

Routledge Studies in Technology, Work and Organizations

Advances in Theory and Practice Arthur Sweeney, Griffith Business School, Southport, Australia, Bill Merrilees, Dale Miller, both at Griffith University, Australia and Sally Rao Hill, University of Adelaide, Australia The Internet is expected to be at the heart of future innovations in services marketing, but can it facilitate relationships between companies and their customers? This is a critical question because generally organizations that take a relationship approach to business have a higher sales growth and profitability. Indeed, emerging electronic technology may facilitate dialogue between companies and customers, and thus transform their relationships, so much so that customer-technology based interactions may hold the key to business success. e-Relationships in Marketing focuses on technology-based marketing interactions, particularly Internet facilitated relationships, and shows marketing managers and students of marketing how they can develop relationships in their own settings. October 2009: 229 x 152: 224pp Hb: 978-0-415-99049-3: £75.00 Pb: 978-0-415-99050-9: £25.99

US $135.00

US $41.95

RELATED JOURNAL The International Review of Retail, Distribution and Consumer Research Editors: Leigh Sparks, University of Stirling, UK and John A. Dawson, University of Edinburgh, UK Volume 19, 2009, 5 issues per year Print ISSN: 0959-3969 Online ISSN: 1466-4402

Series edited by David Preece, University of Teeside, UK

Software and Organisations The Biography of the Enterprise-wide System or How SAP Conquered the World Neil Pollock and Robin Williams, both at University of Edinburgh, UK This is the first book that addresses the genesis and career of the modern day enterprise system in a comprehensive and robust manner. It does so through setting out a new approach for the study of packaged solutions and presents novel empirical studies based on in-depth ethnographic and longitudinal research conducted within supplier organisations and other relevant sites. The authors shift the debate within the social study of information systems, from one that is primarily focused on ’implementation studies’, to one that follows software as it evolves, matures and crosses organisational boundaries. Through tracing and comparing the “biography” of a number of software systems the authors develop a new vocabulary for the dynamics that surround standardised software. Original in its approach, this book draws on a number of ethnographic studies in supplier organisations, user settings, user forums, and applies theories from the Sociology of Technology, Technology Studies, Innovation Studies, and beyond. As such it will be of interest across all of these subject areas and to researchers from the wider fields of Information Systems and Business Studies. Selected Contents: 1. The Dynamics of Software Packages 2. Critique of Existing Knowledge 3. The Biography of Artefacts Framework 4. Fitting Standard Software to Non-Standard Organisations 5. Generification Work in the Design of Global Solutions 6. Technology Choice and its Performance: Towards a Sociology of Software Package Procurement 7. Industry Analysts and the Labour of Comparison 8. Passing the User: Searching for Expertise in Globalised Technical Support 9. Discussion and Conclusions August 2008: 234 x 156: 320pp Hb: 978-0-415-40397-9: £70.00

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PRODUCTION AND OPERATIONS MANAGEMENT

Routledge Studies in Technology, Work and Organizations Continued..

TEXTBOOK

Business Improvement Integrating Quality, Innovation, and Knowledge Management

NEW

Managing Complex Projects Networks, Knowledge and Innovation Neil Alderman, Chris Ivory, Ian Mcloughlin and Roger Vaughan, all at Newcastle University, UK Concerned with the management of complex long-term engineering projects, this important volume, of great interest to postgraduate students of business, technology management and engineering, reports on a set of rich, novel and unique findings concerning the conduct and management of three high profile and complex projects. The major investments which constitute complex long-term projects represent an increasingly important source of economic activity, often with particularly significant consequences for economic growth and public policy. This informative volume expertly contributes to broader debates concerning new organizational forms, knowledge management and organizational learning and the management of innovation in project-based settings. May 2009: 234 x 156: 224pp Hb: 978-0-415-29958-9: £65.00

FORTHCOMING

Rodney McAdam, University of Ulster, UK and Shirley-Ann Hazlett, Queen’s University, Belfast, UK Distinct from many traditional business improvement texts, this book is the first to fully integrate innovation, quality, and knowledge management. Taking a broad scope, using international case studies from a range of settings, both private/public enterprises and closely relating the key components of business improvement rather than viewing them as an eclectic mix, the authors outline both the pros and cons of the subject as well as providing a wealth of pedagogical features. These include appendices of practical measurement tools and an extensive website offering support to lecturers through lecture plans and additional course materials and cases. Discussing the subject at a suitable level, it explores the key current and emergent strands of business improvement, including: • quality management (quality and business excellence management) • innovation management (creativity and innovation management) • knowledge management (knowledge and process management). Enabling readers to make more informed choices in shaping business improvement efforts to meet their needs, this text is an invaluable resource for all students of innovation management, business improvement, and quality. Selected Contents: Introduction 1. The Need for Business Improvement: Market, Technological, and Social Change 2. Quality and Business Excellence: Theory and Practice in Organizations 3. Quality and Business Excellence: Models and Methodologies for Small Organizations 4. Quality and Business Excellence: Applications in Organizations 5. Creativity and Innovation: Theory and Practice in Organizations 6. Creativity and Innovation: Models and Methodologies 7. Creativity and Innovation: Applications in Organizations 3. Knowledge and Process Management in Small Organizations 8. Knowledge and Process Management: Theory and Practice for Organizations 9. Knowledge and Process Management: Models and Methodologies for Small Organizations in Small Organizations 10. Knowledge and Process Management: Applications in Organizations 11. Conclusions and Recommendations October 2009: 246 x 174: 448pp Hb: 978-0-415-42846-0: £95.00 Pb: 978-0-415-42847-7: £32.95

US $170.00

US $59.95

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PRODUCTION AND OPERATIONS MANAGEMENT FORTHCOMING

FORTHCOMING

Information Management

Perspectives on Projects

An Informing Approach

Rodney J. Turner, ESC Lille, France, Frank Anbari and Christophe Bredillet, ESC Lille, France

Fons Wijnhoven, Twente University, the Netherlands Information and its management is central to modern society. Organizations - private and public, national and international - have recognized that information is a key resource and that its management is critical for success. Existing books on information management focus on the abilities of computers to process data, the development of information systems, and the management of IT resources. They often start with the computer as a key issue. Although Information Management acknowledges the importance of computers and data communication, it starts from a deeper understanding of the concepts of information and knowledge, and on the basis of this understanding, derives methods to use computers effectively. This textbook provides graduates of any discipline with an understanding of the theory and practice that underpins information management, and introduces students to the concepts and applications of information management techniques in a variety of organizational contexts. In giving students strong philosophical foundations, Fons Wijnhoven’s book will prove to be an excellent primer in information management. Selected Contents: 1. Introduction 2. The Lockean View and Databases 3. The Leibnizian View 4. The Kantian View and Multiple Perspectives 5. The Hegelian View and Information Politics 6. Information Management in Organizations 7. The Singerian View and Information Management Research October 2009: 234 x 156: 208pp Hb: 978-0-415-55214-1: £85.00 Pb: 978-0-415-55215-8: £27.99

Project management today has evolved to develop a wide range of tools, techniques, and skills on which the project manager can draw. This book describes for students and managers the full range of skills that project managers must develop and discusses when each skill is relevant to use. The authors group the skills into nine schools, representing nine branches of project management research and theory. By usings a metaphor to describe each school, the authors help students and managers understand how and why they are using the skills from that particular school. Students and mangers then match the metaphors to their project in order to know what key levers they have to pull to help their project to a successful conclusion. Building upon the various theoretical orientations that the field of project management has developed, the authors describe, among others, the optimization, modeling, governance, marketing, and contingency approaches to project management. In addition, the book features a series of case studies, drawn from a variety of settings, to illustrate how the different schools can provide different perspectives on projects. August 2009: 234 x 156: 296pp Hb: 978-0-415-99373-9: £70.00 Pb: 978-0-415-99374-6: £22.99 eBook: 978-0-203-89163-6

US $140.00

US $45.95

RELATED JOURNAL Total Quality Management & Business Excellence Founding Editor: Gopal K. Kanji, Kanji Quality Culture, UK

US $140.00

US $53.95

Volume 20, 2009, 12 issues per year Print ISSN: 1478-3363 Online ISSN: 1478-3371

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PRODUCTION AND OPERATIONS MANAGEMENT

FORTHCOMING

NEW

TEXTBOOK

3RD EDITION

4TH EDITION

Quality

Strategic Information Management

A Critical Introduction

Challenges and Strategies in Managing Information Systems

John Beckford The third edition of this top-selling text continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Building upon previous editions’ unique critical perspective on quality, this edition is enhanced by the inclusion of the latest contemporary developments in quality thinking, including Integrated Management Systems, Lean Manufacturing and SMART thinking, as well as updated, real-world examples in applying quality methods. In addition, existing understanding of the environmental impact of the quality movement will be extended into a broader understanding of environmental, financial, regulatory and behavioral sustainability. The book also addresses the issues of Corporate Governance and Corporate Social Responsibility which are now informing the decision making and behavior of managers. Key features include: • complete introduction to quality in the context of management thinking • in depth reviews of the contributions of ‘Quality Gurus’ • contemporary developments in theory and practice • international case studies drawn from both public and private sectors • equal emphasis on both manufacturing and service sectors • practical ‘case study’ focused toolkits and applications. Selected Contents: Part 1: Introducing Quality 1. The Quality Imperative 2. Quality: A Strategic Decision? 3. Barriers to Quality 4. The Emergence of Management Part 2: The Quality Gurus User Guide 5. Philip B. Crosby 6. W. Edwards Deming 7. Armand V. Feigenbaum 8. Kaoru Ishikawa 9. Joseph M. Juran 10. John S. Oakland 11. Taiichi Ohno 12. Shigeo Shingo 13. Genichi Taguchi Part 3: Contemporary Thinking 14. Contingency Theory 15. Organisations as Systems 16. Organisational Cybernetics 17. Soft Systems Thinking 18. Critical Systems Thinking 19. Business Process Re-engineering 20. Organisational Learning 21. Systemic Quality Management Part 4: Methods, Tools & Techniques 22. SB Foods: A Quality Problem? 23. First Intervention 24. Second Intervention 25. Final Intervention September 2009: 246 x 174: 336pp Hb: 978-0-415-99634-1: £85.00 Pb: 978-0-415-99635-8: £35.99 eBook: 978-0-203-88571-0 US $150.00

Edited by Robert D. Galliers, Bentley University, Massachusetts, USA and Dorothy E. Leidner, Baylor University, USA This fourth edition of Strategic Information Management: Challenges and Strategies in Managing Information Systems presents the many complex and inter-related issues associated with the management of information systems. The book provides a rich source of material reflecting recent thinking on the key issues facing executives in information systems strategic management. It draws from a wide range of contemporary articles written by leading experts from North America, Asia, and Europe. Designed as a course text for MBA, Master’s level students, and senior undergraduate students taking courses in information management, it also provides a wealth of information and references for researchers. New to this edition are updated readings addressing current issues and the latest thinking in information management. Selected Contents: Part 1: Foundations 1. Conceptual Developments in Information Systems Strategy 2. Sustaining Competitive Advantage 3. The Evolving Information Systems Strategy 4. Approaches to Information Systems Planning 5. The Information Systems Planning Process Part 2: Components of Information Systems Strategy 6. Information Strategy 7. Information Technology Strategy 8. Information Management Strategy 9. Evaluating the Outcomes of Information Systems Plans Part 3: Management Perspectives and Considerations 10. The CIO Role 11. Organizational Culture 12. IT Governance 13. Strategies for Managing in Difficult Environments 14. Project Evaluation 15. IT and Organizational Performance Part 4: Some Current Challenges 16. Knowledge Management 17. Privacy, Property and Ethics 18. Enterprise Systems 19. Exploration and Exploitation 20. ‘Best’ Practice 21. Outsourcing 22. Offshoring July 2009: 246 x 174: 584pp Hb: 978-0-415-99646-4: £100.00 Pb: 978-0-415-99647-1: £32.99

US $180.00

US $65.00

US $64.95

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PRODUCTION AND OPERATIONS MANAGEMENT NEW

TEXTBOOK

Managing Knowledge in the Construction Industry

Global Supply Chain Management and International Logistics

Alexander Styhre, Chalmers University of Technology, Sweden Series: Spon Research This new evidence-based book shows how knowledge management can make sense in the construction industry, viewed as being engaged in the material transformation of ’nature into buildings’. It takes findings from three very different businesses and demonstrates the situational and context-bound nature of knowledge in the construction industry, showing ’knowledge’ to be a remarkably heterogeneous concept.

Alan E. Branch The development of international trade is driven by international logistics and management and the provision of the global supply chain. The ultimate objective of global supply chain management is to link the market place, distribution network, manufacturing/ processing/assembly process, and procurement activity in such a way that customers are serviced at a higher level yet lower cost. Overall this has introduced a new breed of management in a computer literate environment operating in a global infrastructure.

Selected Contents: 1. Managing Knowledge in the Construction Industry 2. Site Manager Work and the Use of Coaching 3. Architectural Work as Practice: Materialized Semiosis 4. Knowing the Concrete: Knowledge and Skills in a Specialist Construction Company 5. Knowledge and Construction Work: Concluding Remarks

Addressing this complex topic, Alan Branch’s new book fulfills two clear objectives:

February 2009: 234 x 156: 216pp Hb: 978-0-415-46344-7: £75.00

• to extol best practices and focus on all areas of the industrial and consumer sectors and their interface with changing international market needs.

US $135.00

RELATED JOURNAL Maritime Policy & Management

• to provide a concise, standard work on the subject, written in lucid language that embraces all the ingredients of a notoriously complex subject with a strategic focus

Until now, no book dedicated to international logistics and supply chain management was available. Practically-oriented, this book features numerous case studies and diagrams from logistic operators.

Editors: Heather Leggate McLaughlin, London Metropolitan University, UK and Kevin Li, Hong Kong Polytechnic University

Also available from Routledge:

Volume 36, 2009, 6 issues per year Print ISSN: 0308-8839 Online ISSN: 1464-5254

Maritime Economics: Management and Marketing, Alan E. Branch. (978-0-748-73986-8)

Elements of Shipping, Eighth Edition, Alan E. Branch. (978-0-415-36286-3)

Selected Contents: 1. Introduction 2. Factors and Challenges Driving Logistics and Supply Chain Management 3. Export Sales Contract 4. Constituents of the Export Sales Contract Continued 4. Strategy and the Global Supply Chain 5. Constituents of the International Purchasing/Procurement System 6. Selecting the International Logistics Operator 7. International Transport 8. Operations Management 9. Security Global Supply Chain 10. Specialised Software in the Supply Chain Process 11. Global Trade Scene 12. A Strategic Focus 2008: 254 x 178: 192pp Hb: 978-0-415-39844-2: £85.00 Pb: 978-0-415-39845-9: £30.99 eBook: 978-0-203-88776-9

US $150.00

US $54.95

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PRODUCTION AND OPERATIONS MANAGEMENT

e-Governance

Researching Operations Management

Managing or Governing? Edited by Leslie Budd, The Open University, UK and Lisa Harris, University of Southampton School of Management, UK Series: Routledge eBusiness Developing hand in hand with e-Business in its use of information and communication technologies (ICTs), e-Government emerged in the 1990s with the promise of a more accessible, efficient, and transparent form for public institutions to perform and interact with citizens. The successes - and some critics say, general failures - of e-Government initiatives around the world have led to the development of e-Governance - a broader, more encompassing concept that involves not only public institutions but private ones as well. Taking a multidisciplinary approach, this book explores eGovernance in theory and practice with an analytical narrative from heterodox perspectives. Covering such essential issues as global governance of the internet, the European Knowledge Economy, the transformative promise of mobile telephony, the rise of e-Universities, internet accessibility for the disabled, and e-Governance in transition economies, the book draws on contributions from experienced academics and practitioners with an expertise in an emerging field. In addition, each chapter includes such features as discussion of key issues that draw on case studies in order to facilitate significant discussion questions. Selected Contents: Introduction: Managing Governance or Governance Management. Is it all in a Digital Day’s Work? Leslie Budd and Lisa Harris Part 1: Setting the e-Governance Scene 1. Governance Puzzles John Clarke 2. e-Governance and the Governance of the Internet Richard Collins 3. The Limits of Post-Lisbon Governance in the European Union Leslie Budd Part 2: Enabling and Managing Technologies 4. ‘Early adopter’ Case Studies of Effective Mobile Communications between Citizens and Government Jane Vincent and Lisa Harris 5. Abandoned Heroes: The Decline of ICT Business Support Alan Rae 6. Collateral Damage? The Impact of Government Policy on United Kingdom Higher Education Simran Grewal Part 3: Functional Fields for e-Governance 7. e-Governance Issues in Small and Medium-sized Enterprises Colin Gray 8. e-Governance and Local Government Janice Morphet 9. e-Government, Disability and Inclusion Charles Dennis and Fintan Clear 10. e-Governance in Transition Economies Antoaneta Serguieva and Kamen Spassov 2008: 229 x 152: 280pp Hb: 978-0-415-96517-0: £75.00 Pb: 978-0-415-96518-7: £22.99 eBook: 978-0-203-88388-4

Edited by Christer Karlsson, Coppenhagen Bussiness School, Denmark A comprehensive textbook and reference on doing quality research in the field of Operations Management (OM). 2008: 229 x 152: 336pp Hb: 978-0-415-99055-4: £80.00 Pb: 978-0-415-99056-1: £27.99 eBook: 978-0-203-88681-6

US $160.00

US $55.95

Deregulation, Innovation and Market Liberalization Electricity Regulation in a Continually Evolving Environment L. Lynne Kiesling, Northwestern University, USA Series: Routledge Studies in Business Organizations and Networks This book delves into regulatory and technological change affecting the electricity industry and provides a previously unexplored synthesis of new institutional economics, experimental economics, evolutionary economics, and network theory. Selected Contents: 1. Introduction 2. A Brief History and Theory of Electric Utility Regulation in the United States 3. A Decentralized Coordination Framework for Analyzing Regulatory Institutions 4. Rethinking Retail Regulation: Enabling Active Demand and Retail Choice 5. Organizational Form and the Wires 6. Network Reliability and Short-Term Security: Decentralized Coordination Using Demand as a Resource 7. Reliability, Resource Adequacy, and Capacity Markets 8. Is Network Reliability A Public Good? 9. Facilitating Technology-Enabled Decentralized Coordination 2008: 234 x 156: 208pp Hb: 978-0-415-77282-2: £70.00 eBook: 978-0-203-89285-5

US $135.00

US $41.95

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PRODUCTION AND OPERATIONS MANAGEMENT Information Systems

FORTHCOMING

Critical Perspectives

The Economics of Transport

Bernd Carsten Stahl, De Montfort University, UK

A Theoretical and Applied Perspective

Series: Routledge Studies in Organization and Systems

Jonathan Cowie, Napier University, UK

The book gives an overview of critical research in information systems (CRIS), which will give a useful introduction to those students and researchers not familiar with the topic and assist in carrying the debate further on a variety of issues. Selected Contents: Section 1: Theory Critical Research in Information Systems, Theoretical Discourses: A Comparison of the Foucauldian and Habermasian Concepts of Discourse in CRIS, Ethics, Morality and Critical Research in IS, Emancipation Across Cultural Boundaries: A Fundamental Problem of Critical Research in Information Systems Section 2: Philosophy Ontology: On Positivism, Realism, and their Relevance for Critical IS Research, Epistemology: On Information, Knowledge and Truth, Methodology: Is there a Specific Critical Way to Knowledge?, Philosophical Syncretism in IS Research: Final Remarks on Ontology, Epistemology and Paradigms Section 3: Application Information Systems as Means of (Dis)Empowerment: The Information Society and Decision Support Systems in Local Authorities in Egypt, Responsible and Heroic Management of Workplace Privacy: A Critical View of ICT Management, Trust as Fetish: A Critical Theory Perspective on Research on Trust in E-Commerce, The Ideological Use of Privacy and Security, The Metaphor of Evolution in E-Commerce: A Critical Evaluation, Commercial Colonization: E-Teaching and E-Democracy Section 4: Reflection(s) Limitations of the Critical Approach, The Future of Critical Research in Information Systems 2008: 234 x 156: 272pp Hb: 978-0-415-43378-5: £75.00 eBook: 978-0-203-92793-9

US $135.00

This book provides an explanation of key underlying economic principles, allowing the reader to come to a better understanding of the critical factors that structure and guide transport markets. This is done through an examination of the interaction between the behaviour of individual users and providers of transport services and transport authorities actions through the implementation of transport policy. The book also considers on-going reforms in the organisation of all aspects of transport provision. These reforms seek to move transport delivery away from a model of high state intervention towards one that is far more market focused in its approach, thereby significantly increasing individuals’ responsibilities for their own transport actions. The Economics of Transport covers topics such as: • the demand and supply of transport services • market structures and the underlying economic characteristics of transport markets • the economics of transport and the environment • transport subsidises and regulation • transport forecasting and appraisal. With a selection of case studies and exercises, this book will be of use to higher level students. It will also be of interest to professionals in the transport planning, transport modelling and transport economics fields. Selected Contents: 1. Introduction to the Economics of Transport 2. Transport and Economic Development 3. The Market for Transport Services 4. Elasticity Demand for Transport Services 5. Transport Costs 6. Competition for the Provision of Transport Services 7. Imperfect Competition in the Provision of Transport Services 8. The Pricing of Transport Activities 9. Transport and the Environment 10. Transport, Organisation, Regulation and Ownership 11. Transport Subsidy 12. The Economics of freight Transport 13. Forecasting the Demand for Transport 14. Transport Appraisal 15. End Thoughts and Reflections September 2009: 246 x 174: 400pp Pb: 978-0-415-41980-2: £37.50 US $54.95

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PRODUCTION AND OPERATIONS MANAGEMENT

2ND EDITION

Procurement Systems

The Economics of Urban Transportation

A Cross-Industry Project Management Perspective

Kenneth A. Small, University of California Irvine, USA and Erik T. Verhoef, Free University of Amsterdam, the Netherlands

Derek Walker, Royal Melbourne Institute of Technology, Australia and Steve Rowlinson, University of Hong Kong, Hong Kong, China

This timely new edition of Kenneth A. Small’s seminal textbook Urban Transportation Economics, coauthored with Erik T. Verhoef, has been fully updated, covering new areas such as parking policies, reliability of travel times, and the privatization of transportation services, as well as updated treatments of congestion modelling, environmental costs, and transit subsidies.

Innovative and novel, this book extends its coverage of the topic well beyond the conventional themes of project solicitation and proposal evaluation. Using extensive experience gathered over five years of teaching postgraduate courses, Walker and Rowlinson build on Procurement Systems: A Guide to Best Practice in Construction to present a comprehensive and coherent volume that is invaluable to the wider project management community.

Rigorous in approach and making use of real-world data and econometric techniques, it contains case studies from a range of countries including congestion charging in Norway, Singapore and the UK, light rail in the Netherlands and freeway tolls in the US. Small and Verhoef cover all basic topics needed for any application of economics to transportation: • forecasting the demand for transportation services under alternative policies • measuring all the costs including those incurred by users • setting prices under practical constraints • choosing and evaluating investments in basic facilities • designing ways in which the private and public sectors interact to provide services. This book will be of great interest to students with basic calculus and some knowledge of economic theory who are engaged with transportation economics, planning and, or engineering, travel demand analysis, and many related fields. It will also be essential reading for researchers in any aspect of urban transportation.

Selected Contents: 1. Introduction and Procurement Fundamentals 2. Project Types and Their Procurement Needs 3. Stakeholders and the Supply Chain 4. Business Ethics and Corporate Citizenship 5. The Role of Business Strategy in PM Procurement 6. Performance Measures and Project Procurement 7. E-Business and Project Procurement 8. Procurement Innovation and Organizational Learning 9. Culture and its Impact Upon Project Procurement 10. Project Procurement and the Quest for Talent 11. Case Study – Developing a Centre of Excellence (CoE) 12. Trust, Commitment and Mutual Goals in Australia Construction Industry Project Alliances 13. Innovation Management in Project Alliances 14. Business Transformation Through an Innovative Alliance 2007: 234 x 156: 480pp Hb: 978-0-415-41605-4: £100.00 Pb: 978-0-415-41606-1: £45.00

US $200.00

US $90.00

Other Business catalogues currently available from Routledge

Selected Contents: 1. Introduction 2. Travel Demand 3. Costs 4. Pricing 5. Investment 6. Industrial Organization of Transportation Providers 7. Conclusion 2007: 246 x 174: 296pp Pb: 978-0-415-28515-5: £32.50

US $65.00

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PRODUCTION AND OPERATIONS MANAGEMENT 3RD EDITION

2ND EDITION

Project Management Demystified

Risk Management in Projects

Geoff Reiss, The Program Management Group, UK

Martin Loosemore, John Raftery, Charles Reilly and David Higgon Project managers in construction and civil engineering need to base their decisions on realistic information about risk and public perceptions of risk. This second edition of the original practical and straightforward text retains the easy-to-read format, but has been expanded to encompass the entire risk management process and to give a fuller presentation of how risk is generally perceived.

’If you are new or relatively new to project management and you plan to have one book ... this is the one you should have.’ – Martin Barnes, President of the Association of Project Management ’A user friendly approach ... The linkages with human resources material and financial resources makes for added value.’ – Chris Collins, University of Huddersfield, UK ’For managers who want to understand the key elements of setting up a project and ensuring on-time completion, the book is a straightforward guide and very readable.’ – Lecturer, Norwich City College, UK Concise, practical and entertaining to read, this excellent introduction to project management is an indispensable book for professionals and students working in or studying project management in business, engineering or the public sector. This third edition contains expanded sections on programme management, portfolio management, and the public sector. An entirely new chapter covers the evaluation, analysis and management of risks and issues. Selected Contents: 1. Setting the Stage 2. Getting the Words in the Right Order 3. Nine Steps to a Successful Project 4. The Scope of the Project and its Objectives 5. Project Planning 6. A Fly on the Wall 7. Resource Management 8. Progress Monitoring and Control 9. Governance and Methodologies 10. Advanced Critical-Path Topics 11. The People Issues 12. Programme Management 13. Issue and Risk Management 14. Terminology. Appendix 1: Sources of Additional Information 2007: 234 x 156: 224pp Pb: 978-0-415-42163-8: £21.99

US $43.99

Two new chapters cover risk identification and risk response, and the chapters on risk analysis have been completely reorganized. There is also greater emphasis on the theory behind the principles, and an expanded bibliography is given to guide an exploration of the subject in greater detail. The book demystifies risk management by presenting the subject in simple and practical terms, free of technical jargon, and case studies are used extensively to enliven the text and to illustrate the concepts discussed. Selected Contents: 1. Risk and Uncertainty in Projects 2. Risk and Opportunity 3. Risk and Opportunity Analysis 4. Perception of Risk 5. Risk Response, Crisis Management and Recovery 6. Developing and Implementing a Successful Risk and Opportunity Management System. References. Appendix A: Risk Management Maturity Level Checklist. Appendix B: A Checklist of Common Risks and Opportunities in Construction Projects 2005: 234 x 156: 288pp Hb: 978-0-415-26055-8: £80.00 Pb: 978-0-415-26056-5: £23.99

US $160.00

US $47.99

Construction Project Management An Integrated Approach Peter Fewings Presenting a new approach to project management in construction and engineering based on the author’s practical experiences. It considers all aspects of project management with particular emphasis on increasing efficiency and communication at all stages while reducing costs, time and risk. 2005: 234 x 156: 432pp Hb: 978-0-415-35905-4: £80.00 Pb: 978-0-415-35906-1: £29.99

US $160.00

US $59.99

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