AT YOUR SERVICE

This guest services team is the cream of the concierge crop

BY HANNAH BURKE

Within the hospitality industry, the front office team has long been considered the face of the hotel.

As a guest, it is your first and last impression of your stay, the hub of information regarding the goings-on of the property and beyond, and an example of the quality of service and commitment to excellence to which a staff adheres.

For Director of Rooms Robin Bailer, Hilton Sandestin Beach Golf Resort & Spa’s guest services department does all that and more.

“Though the department has shifted within these last couple of years, I can say our current guest services team is the cream of the crop,” said Bailer. “Each member is focused on creating a seamless experience for the guest, from beginning to end.”

That experience can begin as soon as you book your reservation. Reach out to the concierge prior to your arrival, and they’ll be happy to assist you with any inquiries or special requests.

This team excels at crafting memories. Should your visit here celebrate a loved one’s birthday or anniversary, the concierge will whip up a special surprise to make their arrival experience one to remember.

Such accommodations are made all the more easy when you message the guest services team through Kipsu, the text messaging and alert system utilized by Hilton properties all across the globe.

“One thing that’s changed in the past couple of years is a shift to focus on the digital aspect of guest services,” said Bailer, who has been with Hilton Sandestin Beach since opening in 1984. “The concierge desk used to be full of pamphlets but now, guests are opting for website links and QR codes. Kipsu has been helpful in allowing us to support our guests; requests go right to the front desk so that the team can disseminate information to the proper departments and solve situations in real time.”

You can message the front office team before, during and after your stay, but guest services staff do treasure engaging visitors with daily face-to-face interactions and hospitality.

“Our concierge team are all true locals, so when we recommend something, it’s because we’ve personally had good experiences there,” said Bailer. “We’re always happy to make suggestions and help you make the most of your stay.”

Don’t hesitate to let the concierge know as soon as you need something. After all, we are at your service!

◆ Check-in begins at 4 p.m., but we offer complimentary valet parking while your room is being prepared.

◆ Complimentary charging stations are available for electric vehicles, let our bellman know when you arrive if your vehicle needs to be plugged in.

◆ Remember to close your balcony’s sliding glass door. Moisture can seep in and cause your room to feel damp.

◆ Each guest room is equipped with its own mini refrigerator, microwave, handheld steamer and coffee maker.

◆ Running every 20 to 30 minutes, a complimentary shuttle will transport you to the Village of Baytowne Wharf and Silver Sands Premium Outlets. Hours vary seasonally.

Rainy Day Recommendations

When the beach isn’t an option, consider an activity from our vetted list of attractions.

◆ AMC Boulevard Cinema 10 grandboulevard.com/business/amcclassic-boulevard-10-cinema

◆ Hurricane Lanes bowling hurricanelanesdestin.com

◆ Thrills Laser Tag and Arcade thrillslasertag.com

◆ Escape Zone 60 escapezone60.com

◆ The Shard Shop DIY classes shardshop.com