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MESSAGE
FROM THE BOARD
On Thursday 17 March we were lucky to be part of a 300-strong gathering celebrating the personal and team successes of our staff and volunteers at the eighth annual OSCARS awards ceremony.
Joined by Staff Representative Chair Norman Wilson and last year’s winners, we presented awards in eight categories recognising the outstanding contributions made by so many dedicated individuals. Many local VIP guests were also in attendance on the night; The Lord Mayor of Nottingham, Councillor Brian Grocock and the Lady Mayoress Judith Grocock, The High Sheriff of Nottinghamshire Mrs Amanda Farr and Mr Tim Farr, Alan Tolhurst, Chair of NHS Rotherham, Mr Andrew Kenworthy, Chief Executive of NHS Nottingham City and NHS Nottinghamshire County, Mr Peter Homa, Chief Executive of Nottingham University Hospitals, Mike Pearson, Chief Executive of Barchester Healthcare and Dr Kelvin Lim and Alison Rounce from our newest partnership, County Health Partnership. We value our staff enormously and the OSCARS ceremony is one way for us to invest in them and show our appreciation for their hard work and efforts in delivering our services. We wish to add our congratulations to every single nominee, including those
who couldn’t attend on the night. We were overwhelmed by the standard of the 90 entries. Unfortunately not everyone can be a winner, but you should all be rightly proud and know that your efforts are very much appreciated. Special thanks must go to everyone involved in making these awards happen; those who took the time to make a nomination and the judging panels who had the hard task of picking the shortlisted nominees and the winners. Thanks to Sue Wood and the Communications Team for organising the event and overseeing the whole process from start to finish. Judging Panel 1: Professor Clair Chilvers (Chair) Jane Stubbins Steve Oxby Daz Ward Julie Hall Dean Howells
We look forward to celebrating ever more success stories next year and encourage everyone to start thinking about who deserves your nomination! Once again, well done and a very big thank you to all.
Judging Panel 2: Sheila Wright (Chair) Shirley Inskip Zulf Hussain Paul Robinson Teresa Cope Sandra Crawford
Professor Mike Cooke CBE, Chief Executive and Dean Fathers, Chair
Thank you to all of our sponsors who supported us financially to deliver the 2011 OSCARS ceremony. Y
Barchester Healthcare, Castlebeck and Grove – our private sector partners and headline sponsor for the OSCARS 2011
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Mills and Reeve – the Trust’s lawyers
Konica Minolta – who supply our photocopying and printing equipment
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Judging the OSCARS Special thanks to the judging panels who had the hard task of selecting the finalists and winners from the 90 nominations received; each one was worthy of an award. The judging panels included Non Executive Directors, representatives from Nottinghamshire LINks, the Trust’s Forensic and Local Services Divisions, Trade Unions, people who use our services and the people who care for them. If anyone is interested in being a judge for the OSCARS 2012, please email sue.wood@nottshc.nhs.uk or call 0115 9934529.
y. Your help is very gratefully received by the Trust.
HargraveDesign Hargrave Design – who produce our Positive magazine
DG Cars – who help with our transport requirements
Arnold Clark Vehicle Management
MITIE – who provide our maintenance services
Trustmarque Solutions – experts in IT infrastructure and Software Solutions
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WINNER Malcolm Cooper
NOMINEE
Carer and Involvement Volunteer
Sylvia Ellis Malcolm, or Malc as he was known, campaigned to improve services for people under 65 with dementia while caring for his wife. His dedication and commitment in tracking down managers and holding them to account is legendary. Without him the working age dementia service would not be in existence and many people would not be receiving a service at all. Malc worked with the Trust in service development to improve the quality of the services it provides. Sadly Malcolm passed away after a short illness in October last year. He is greatly missed.
Head of Governance and Performance, Duncan Macmillan House, Nottingham Sylvia has had an exceptional career, she is the classic unsung hero, but epitomises the values of the Trust – openness, integrity, and honesty and above all, remains positive. Sylvia does not seek the limelight, but her leadership of this area is essential to the smooth running of the Trust. Sylvia and her team help keep service users and staff safe and maintain the reputation of the Trust with its regulators. Sylvia has made the Trust a safer place to be for all.
The NOMINEE Laura Belshaw Service Manager, Offender Health, The Wells Road Centre, Nottingham During a period of tremendous growth for the Offender Healthcare Directorate and a number of successful contract wins, Laura was 'acting' into her Service Manager role. The level of skill, knowledge and her positive attitude surpasses what could be reasonably expected from anyone employed at her grade. The work has all been done in addition to her day-to-day operational management responsibilities.
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Unsung Hero Award Non-Clinical Setting
This award recognises the achievements of an individual who isn’t usually in the spotlight but who works hard behind the scenes to help the Trust deliver its objectives.
NOMINEE Trevor Hogg Service User Volunteer, Rosewood Involvement Centre, New Ollerton What a difference Trevor has made as a volunteer. Working out of the Rosewood Involvement Centre, he helps service users, carers and staff understand the wonder of involvement and helps people understand how important living in recovery is by helping and inspiring all who come into contact with him on his own Recovery journey. The time Trevor gives freely to involvement and the Trust is truly amazing – it’s hard to explain the enormous amount of work he does.
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NOMINEE Dawn Newman Specialist Nurse in Mental Health, Mental Health Services for Older People, Nottingham City Hospital Colleagues say that Dawn is a joy to work with. Her positive, can do approach to her work is so refreshing and uplifting as well as inspiring. She manages an incredibly busy workload with a passion for excellence that has the service user clearly focused at its centre and despite all this she is always working on something new to see how they can make things even better. Even though this invariably makes her even more work...
WINNER Sangita Dhawan Community Volunteer Coordinator, Social Inclusion and Wellbeing Service, Foster Drive, Nottingham Sangita is very creative and innovative when developing voluntary opportunities. No matter how diverse the service user’s interest she endeavours to make the placement happen by researching and engaging with community resources. Volunteering is popular and Sangita has looked at new ways of working to accommodate any service users that want to pursue volunteering by changing her practice to ensure everyone is seen quickly. No matter what obstacles arise, Sangita negotiates with organisations to pursue placements.
NOMINEE Zoe Rowe Safeguarding Lead, Local Services Division, Duncan Macmillan House, Nottingham Zoe has provided excellent role modelling and leadership to all nurses in order to assist them in providing the highest possible quality of care. At all times and in all agendas she has been fully inclusive of service users and carers in assuring that services provided adhere to the Trust’s aims and values. She is calm, professional, organised and methodical in all she does and has the respect and admiration of everyone she works with.
The
Unsung Hero Award Clinical Setting
This award recognises the achievements of an individual in a direct care role who goes beyond their ‘job description’ to help the Trust deliver its objectives; bringing clear benefits to patients, service users and carers. The winner is unlikely to have been formally recognised for their efforts in the past.
NOMINEE Debbie Pryor Sports and Leisure Instructor, Arnold Lodge, Leicester These are direct quotes from patients at Arnold Lodge: “Debbie is always willing to listen and when she has finished we feel a million dollars.” “If I go in there feeling low she will make a drink and have a chat while she is doing the treatment.” “Debbie always tries to fit us in when she has a busy diary.” “Debbie puts her heart and soul into making everyone smile and relax when we leave.”
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NOMINEE Sandra Crawford Deputy Divisional Nurse, Local Services, Highbury Hospital, Nottingham Sandra is a truly inspirational leader showing unrelenting support, encouragement, passion, vision and determination to ensuring high standards are achieved for service users. Sandra is an excellent communicator and uses this to ensure all involved feel valued and listened to. Sandra has been instrumental in developing services such as A&E liaison, weekend working in the Day Unit, an Invest to Innovate bid, an activity coordinator on Ward B2 and many, many others. On developing these services Sandra takes little or no credit preferring to direct it to the team.
NOMINEE Andy Latham General Manager, Low Secure and Community Forensic Directorate, The Wells Road Centre, Nottingham Andy took on the role of General Manager of this clinical directorate earlier this year having been the modern matron for the service previously. He took it through a time of real change and some difficulties. He also supported the offender (prison) health directorate until this was established as a stand alone directorate. Andy has made a significant contribution to the quality of patient care in a whole variety of ways but specifically in his inspiration of the nursing and AHP team. His main claim to fame however this year is the excellent work he has done in the area of safeguarding.
The
Leadership Award
This award goes to the individual that has demonstrated leadership and management skills in developing an effective and efficient team. Irrespective of their position in the Trust, this person will have acted as a role model; setting high standards, championing these and providing mentoring for others to do the same.
NOMINEE Teresa McGrath Personal Assistant/Team Manager, Mental Health Services for Older People, Highbury Hospital Nottingham Tess has driven forward and implemented single handedly efficient meetings by providing all papers electronically on screen, removing the need for attendees to print off large volumes of paper, saving on both paper and printing costs. She also records the minutes electronically in real time preventing the need for manual note taking and then typing up later which ensures that minutes are distributed in a more timely way and providing efficiency savings, all whilst supporting the chair by opening the various papers electronically on screen.
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WINNER Louise Bussell Modern Matron, Women’s and Men’s Personality Disorder Directorate, Rampton Hospital, Retford Louise is very visible on the wards and is able to motivate people to complete tasks. She has an open door philosophy that encourages staff to approach her for advice and support. Due to her background in many different roles within the NHS she is able to develop innovative ideas that are sensible and most importantly achievable. She has managed to merge the High Secure Women's Service with the Male Personality Disorder Service effectively showing her true leadership style to ensure both services work cooperatively and support each other together.
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WINNER
NOMINEE
Dr Pat Williams
Javid Khalique Community Development Worker, Mental
County Health Partnership Transition Project Manager, Duncan Macmillan House, Nottingham
Health Services for Older People, Highbury Hospital, Nottingham
Dr. Pat William’s passion and drive to promote innovation is exceptional. She is respected throughout all strands of the Trust for her relentless momentum for change. Her leadership and willingness to offer support to BME staff is very visible. As a result BME individuals feel able to disclose their experience of discrimination within a safe, supportive environment.
Colleagues report that Javid is a people person with a wonderful ability to connect, at all levels, to all people, from all backgrounds. He has taken on the role of CDW working with dementia care and is delivering something that is making a real difference to people from BME backgrounds out in the community. He brings the message of the people from the community to the staff working in clinical practice.
The
Equality and Diversity Award
NOMINEE Javid Khalique and Abdul Khan Community Development Workers, Mental Health Services for Older People, Highbury Hospital, Nottingham Javid and Abdul have worked in MHSOP particularly since the beginning of this year and have taken older peoples equality issues to their heart. They are both working hard on the dementia agenda, taking the message out to BME community groups. They attend directorate meetings where they are able to raise the profile of equality and diversity and provide a different perspective to the development of the service.
As a provider of national, regional and local services, it is vital that Nottinghamshire Healthcare reflects the diversity of the communities it serves in the way it delivers services. Nominees in this category demonstrate how this works on a daily basis around the Trust.
NOMINEE Bill Carpenter Sports and Leisure Coordinator, Arnold Lodge, Leicester Patients at Arnold Lodge say that “Bill is always there for you and comes up with really good ideas. He always seems to be on duty and does a great job. He really supports the patients. He facilitates many different groups and makes sure that patients get involved and benefit out of it. He listens to us very well and we feel our opinions matter. The Events Committee does all sorts to include diverse needs like music, food, culture etc. He always listens and has time and patience for us. He is really there for you.”
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WINNER
Jim Walker
Lifetime Achievement Award l-r Dean Fathers, Jim Walker, Sharyn Findlay
WINNER Foundation Trust Programme Board The Team of the Year Award l-r Richard Brown, Nigel Groves, Sylvia Ellis, Grace Nembhard, Andy Smith, Mike Parsons, Mike Cooke, Tony Footitt
WINNER
Perdita Jackson
The Innovator of the Year Award l-r Michael Osborne, Perdita Jackson, Mike Cooke
WINNER
Louise Bussell
The Leadership Award l-r Nigel Groves, Louise Bussell, Mike Cooke 8
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Malcolm Cooper
The Unsung Hero Award – Non-Clinical l-r Malcom Cooper’s sister Della Jantschenko and daughters Andrea Reed and Karen Ryder, Grace Nembhard, Dean Fathers
WINNER
Dr Pat Williams
The Equality and Diversity Award l-r Paul Smeeton (on behalf of Dr Pat Williams), Sally Redgate, Samina Naz, Mike Cooke
All the shortlisted nominees and winners
WINNER
The Human Library Project Team
The Liam O’Neill Fighting Stigma Award l-r Simon Wildgust, Nigel Groves, Trevor Hogg, Kelly Stafford, Sharron Allen, Becky Cassidy, Liz Walker, Norman Wilson, Michael Osborne, Jonathan Wright, Alix Hind, Sally White
WINNER
Sangita Dhawan
The Unsung Hero Award – Clinical l-r Hilary Hutson, Sangita Dhawan, Dean Fathers Positive April 2011
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NOMINEE Community Speech and Language Therapy Team Learning Disability Service, Byron House, Newark Hospital The focus of the SLT training is doing something differently back in the workplace. Following training much more visual communication is evident, staff develop Communication Passports, they work together with Assistant SLTs to develop Intensive Interaction, and they refer people to the SLT service in an appropriate and timely way for both communication and dysphagia. Referrals to SLT have increased by 18% but the resource of the team has not changed. However using robust Learning and Development packages they are able to manage these effectively. Staff course evaluation is very positive.
The
Innovator of the Year Award
This award is for innovation and creativity, for a thing, therapy, treatment or process, that is more than an incremental step better than what has gone before; that is innovative and brings a clear benefit to patients, carers or staff. It will have introduced new, exciting evidence based ideas that make a difference – large or small – to the Trust’s performance.
NOMINEE Trauma and Self Injury (TASI) Team National High Secure Healthcare Service for Women, Rampton Hospital, Retford
WINNER Perdita Jackson Education Coordinator, The Peaks Unit, Rampton Hospital, Retford Through Perdita's leadership the Education team support and work in conjunction with other therapy providers within the Unit. She ensures the concept of patient recovery is embedded within the work of the department. She encourages her staff to continue their own professional development to ensure that patients get the best service. She has generated interest in the department from other education providers and the standards within the department probably exceed those provided in mainstream education.
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The Wound Care Information Pack has been introduced to the National High Secure Healthcare Service for Women at Rampton Hospital. Complex histories of trauma are common place and there is a recognised link between trauma and self injury often resulting in wounds. The women and the teams working with them are provided with up to date information and support in assessing, treating, evaluating and caring for wounds. The women are involved in the process and management of their wound care. Collaborative working is central and everyone is provided with relevant information. Effective treatment, prevention of infection, reduction in pain and trusting relationships promote hope and recovery.
NOMINEE Lindsey Beardsall Clinical Governance Lead, Mental Health Services for Older People, Portland Bungalows, Kirkby-in-Ashfield Lindsey closely monitors, scrutinises, supports and chases all action plans within MHSOP ensuring that lessons are learnt and the Directorate follows up and does what it says it will do. These can be in response to patient complaints, care quality commission visits or investigations which translates into improved services and delivery of care to patients and carers.
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WINNER The Human Library Project Team Duncan Macmillan House and Rosewood Involvement Centre
NOMINEE
Peer Support Workers Stonebridge Centre, Nottingham
The Peer Support Worker (PSW) project has employed nine PSWs to walk alongside people on their Recovery journey, to provide positive role models for people who use the service and to challenge language and attitudes amongst existing staff. Not only has this provided a positive service but has also given people who have used the service an opportunity for meaningful employment. The service has also challenged perceptions of existing staff of the potential and capabilities of people who use or have used services.
The
Liam O’Neill Fighting Stigma The Liam O’Neill award is dedicated to a colleague, who died suddenly in 2008. Liam worked tirelessly against stigma and is a very worthy namesake for this award.
The Human Library is itself innovative and everyone who experiences it can see its value. Jonathan, Sally and Liz recognise that each venue brings up new challenges and solutions and the most successful Human Libraries are those where the host has committed to the project with enthusiasm, creativity and an understanding of why the Human Library is the perfect learning model for their needs. They have encouraged books to develop a synopsis that is attractive to the potential reader and embraced the language of the library to develop roles in a Human Library event – the shelf monitor, the librarian and the "oracle" which acts as a virtual reference library.
Award
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NOMINEE Assistant Speech and Language Therapy Team Community Learning Disability Teams across Nottingham City and Nottinghamshire County
NOMINEE
Ruby Ward Nursing Team
Rampton Hospital, Retford The nursing team on Ruby Ward has worked hard to change the ethos of the ward from generic care to individual care pathways for patients with severe and enduring mental illness at different levels of their care pathway. The ward has adopted a Recovery approach and has fully involved the patients during this change, which has enabled them to improve working relationships and patients’ individualised care. The patients are also encouraged to participate and chair meetings which will have an impact on their care.
The team communicate well together and are happy with the variety of work they undertake. Each member of the team has brought skills and experience from their ‘past lives’ into their current role. Between them the team have worked in day services, care homes and using interactive approaches within autism. They bring a wealth of experience, wisdom and skills and are yet modest in their achievements. They meet regularly to support one another and share ideas and have developed as a team over recent years. The overwhelming reason they are so successful in their work is that they are all passionate about supporting communication.
The
Team of the year Award
This award celebrates members of staff working together to get things done.
WINNER Foundation Trust Programme Board Duncan Macmillan House, Nottingham During the Foundation Trust (FT) process the Trust had to demonstrate how it will continue to deliver productivity and innovation while maintaining quality and excellence of services. The achievement of FT standard is the most important recent development for the Trust's future and brings additional freedoms that allow it to deliver benefits to service users. It allows the Trust to be accountable to service users, partners and the public through membership and the Members’ Council. Already the Trust has been successful in tendering for new business and the Council has had its first two meetings.
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NOMINEE Dovecote Lane Residential Unit Team Beeston, Nottingham The team has undertaken a programme of releasing time to care which has transformed the way they work. They have developed an effective system to ensure they provide daily activities to their clients. They plan these with the client group through one to one discussions and client meetings. For example, one client’s love of French culture led to a whole Parisian day; transforming the unit into Paris with a bistro café and French activities and music. It was fantastic and the clients loved it. This demonstrated real person centred care, promoting hope and opportunities.
WHO WE ARE...
You may have picked up this copy of the newsletter not knowing what Nottinghamshire Healthcare NHS Trust is. We provide mental health and learning disability services for the whole of Nottinghamshire. We also manage medium-secure units in Leicester and Rotherham, and the high-secure Rampton Hospital near Retford.
WE NEED YOU!
If you have any ideas or suggestions for the newsletter, please contact Suzanne Aitken in the Trust Communications Team on 0115 955 5403 or via email at suzanne.aitken@nottshc.nhs.uk We are always pleased to receive articles for possible publication, but ask that they do not exceed 300 words. If any individuals other than yourself are mentioned in what you write or featured in accompanying photographs, please make sure you check with them that they are happy to be potentially featured. Please note that the Communications Team has full editorial control and may have to edit articles appropriately. Therefore, if you want to see the final version please ensure you send your article in with plenty of time before the deadline and state clearly what you require. If you would like copies of any past editions of Positive, or if you are having any ‘distribution issues’ with the newsletter – whether you’re receiving too many copies, too few, or none at all then please contact us. If you would like your story in the June issue of Positive, please contact us by 6 May 2011. However, due to space constraints we cannot guarantee the publication of all articles received by the deadline. Nottinghamshire Healthcare NHS Trust, The Resource, Duncan MacMillan House, Porchester Road, Nottingham, NG3 6AA. Tel 0115 9691300 www.nottinghamshirehealthcare.nhs.uk
Printed on Revive · 100% recycled paper
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NOMINEE
NOMINEE
Clinical Director/ Consultant Forensic Psychiatrist, Wathwood Hospital, Rotherham Eric has always been very hands on in his work in the unit. He has led from the front, introducing many new ideas and most importantly systems to ensure safe and therapeutic care. His methodology of ensuring that all staff participated in policy formation and that all staff read and understood policies has not been replicated anywhere else in the Trust. He always has the care and treatment of patients at the very core of his and the unit’s activities. He is passionate about the standard of care afforded to patients but also about the welfare of the staff. He has a very strong ethos of the unit being a whole team all focused on patient care. He also provides an excellent standard of care to his own patients.
Dr Irene Cormac
Consultant Forensic Psychiatrist with a special interest in Physical Healthcare, Rampton Hospital, Retford
Dr Eric Mendelson
Dr Cormac, also know as Rene to her colleagues, has driven forward a number of initiatives to improve the health of patients in Rampton Hospital. This has been carried out while working as a Consultant Forensic Psychiatrist with her own patient caseload. These programmes include: the Healthy Lifestyle Programme, monitoring the impact of the smoke free policy introduced into the Hospital, a survey of expenditure on unhealthy foodstuffs, a survey of causes of death at Rampton Hospital over an eighty year period and surveys of Vitamin D and calcium deficiency. Early evaluations of the Healthy Lifestyle Programme have shown proven benefits for patients.
NOMINEE
John Mazur
Staff Nurse, Kingsley Ward, Millbrook Mental Health Unit, Kingsmill Hospital, Mansfield John has been a significant positive role model in leading and managing a team of professionals in the provision of an Inpatient environment that has very tangible and purposeful outcomes for the client group. The focus is on Recovery, social inclusion, the therapeutic and meaningful delivery of care and promotes and encourages empowering the service user within their own care and needs, rather than just about the person’s illness.
The
Lifetime achievement Award This award needs no explanation.
NOMINEE Malcolm Cooper Carer and Involvement Volunteer Malc's dedication and passion for improving the lives of people with dementia was renowned. His overriding ability to see humour in the face of adversity and his doggedness in tracking down managers and holding them to account is legendary. Without him the working age dementia service would not be in existence and many people wouldn’t be receiving a service at all. Above all of this he was a devoted and caring husband whose work in his later life was driven by the desire to help others.
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NOMINEE
Derek Jackson
Trust Resuscitation Lead, Learning & Development, Duncan Macmillan House, Nottingham In addition to the delivery of Resuscitation training to Trust staff Derek has also been involved in carrying out Critical Incident Debriefing which has an impact on the staff receiving this intervention which in turn impacts on service users and patients. Derek, as part of his own development and training goes out with paramedics and attends emergency situations. The information, skill and knowledge gained is brought back to the workplace as learning.
WINNER Jim Walker
Associate Director of Performance and Partnerships – Local Services, Duncan Macmillan House, Nottingham Jim is a dedicated and highly valued colleague in the Local Services Division. He carries a detailed knowledge of the organisation's history and is a culture and style carrier for the Division and the Trust. Whilst he has a long and successful career history as a clinician, he has continued to ensure that patient care is his principal focus as a manager. Jim thoroughly deserves this nomination and indeed, this award.
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Delivering Quality and Innovation through Partnership The changes that the new government is proposing for the health service in England are certainly causing discussion and debate. Whatever you might think of the changes it is planning, it has been a theme for a long time that organisations should work together to develop and deliver high quality services for people at a local level. Nottinghamshire Healthcare has been working in an innovative way with Barchester Healthcare and Castlebeck for over two years now. Together we have started to develop leadership support, innovative action learning approaches and service ideas that we constantly check against the measure: do they improve services and provide quality choices for people in a way that makes the best use of increasingly stretched resources? The Trust Board has formally supported the development of a new expert service for younger people with dementia serving the population of Nottingham, Nottinghamshire and the wider area. This service is being jointly developed by the Trust and Barchester Healthcare and will work to support people within their communities for as long as possible, but also provide expert inpatient facilities if needed. We know currently that people are not able to access such services easily and are sometimes cared for out of the area or in services that do not have the required
Top: Castlebeck’s staff team at Cedar Vale in East Bridgford Middle: Castlebeck Service Users getting ready for the Summer Ball Bottom: Castlebeck’s Croxton Lodge, Melton Mowbray
expertise. By working together, we have been able to develop a service that will provide high quality services for people in the local area. We are also working closely together to support people with learning disabilities to return closer to home as part of a shared care pathway approach between Castlebeck and the Trust, again linking this to the quality and productivity agenda. Both Barchester Healthcare and Castlebeck have been recognised as top employers in their field. Over the next year we will continue to provide mutual learning and development opportunities that help everyone involved look externally and develop confidence in understanding different approaches. This will be based on a strong shared value base of developing services with people that offer choice and opportunity.