Appendix F: Sample phone scripts and template outreach letters

GENERIC PHONE SCRIPT Hello, I am reaching out to obtain information about a product/products of yours that I would like to be able to specify on a {program} project in the {location} area. The products I am interested in are {product list}. In order to be able to include your products in our project specification, we need more information about your product’s composition. We are specifically looking for information in the following formats: - {Compliant documentation list} Are you familiar with these programs? [If yes]: Great. Has {company name} considered developing any material disclosure documentation for any of your products? If not, these documents are increasingly sought after for projects pursuing LEED version 4 and other green building certifications, so it can be very beneficial to begin to engage with this process. [If no]: These material disclosure documents are part of a recent industry-wide effort to reduce the health and environmental impacts of building materials and, toward this goal, to promote chemical transparency within the supply chain. They require an inventory of the materials and chemicals that comprise a product, down to a level of detail beyond that of a typical Safety Data Sheet. These documents are increasingly sought after for projects pursuing LEED version 4 and other green building certifications, so it can be very beneficial to begin to engage with this process. Would you be the right person to speak to about developing disclosure documentation for {company name’s} products? [If yes]: Great, thank you! Please look out for an email from me containing links to the websites where you can get started. Please let me know if you have any follow-up questions. [If no]: Could you please help me find out who that person is? Could you tell me how soon you might be able to provide that contact information? Once you have it, could you please email me at: {email address}. Thank you for your time and I look forward to hearing from you!

LBC RED LIST IMPERATIVE PHONE SCRIPT Hello, I am reaching out to obtain information about a product/products of yours that I would like to be able to specify on a {program} project in the {location} area. The products I am interested in are {product list}. The project is pursuing the Living Building Challenge requirements for materials. In order to be considered for the project specification, we need more information about your product’s composition. Are you familiar with this program already? Do these products already have a Declare label, or is your company in the process of obtaining one? [If yes to Declare:] Great. Can you help send me the URL to your Declare labels for these products? [If no to Declare but yes to familiarity:] Great. So are you the right person to help me obtain this information? [If no:] These programs require an inventory of the materials and chemicals that comprise the product, down to a level of detail beyond a typical Safety Data Sheet. So the best person to speak with would be someone with that type of knowledge, or who can access to that kind of data. Are you the right person to help us obtain that information? [If yes:] Great. The first step is to let you see the full list of chemicals on the LBC Red List and let you internally screen your products so we know if it will be easy for you to comply with the Red List, or if we need to look into some of the special exceptions that the LBC program offers. I will send you a copy of the chemical list (listed by the chemical identifiers called CAS numbers), plus the specific documentation requirements [If no:] Could you help me find out who that person is? Could you tell me how soon you might connect me with that person? You can call/email me at {contact info}. Thank you for your time and I look forward to hearing from you!

GENERIC TEMPLATE OUTREACH LETTER Dear {contact first name}: I am reaching out to obtain information about a product/ products of yours that I would like to be able to specify on one of my projects. It is a {gross square footage and program} building in {project location}. More specifically, I am interested in: {product List} In order to be able to include your products in our project specification, we need more information about your product’s composition. We are specifically looking for information in the following formats: - {compliant documentation list, with hyperlinks to the corresponding websites} Has {company name} considered developing any of these documents for any of your products? If you are unfamiliar with these types of documentation, they are part of a recent industry-wide effort to reduce the health and environmental impact of building materials and, toward this end, to promote chemical transparency within the supply chain. These documents are increasingly sought after for projects pursuing LEED version 4 and other green building certifications, so it can be very beneficial for manufacturers to begin the process of engaging with this process. If you have any questions about the programs, I would be happy to share more information. If there is someone else within your company who is better suited to discuss this with, please provide their contact information so I can reach out to them. Thank you so much, and I look forward to hearing from you, {name}

Specific template outreach letters Several templates for specific initiatives, such as mindful MATERIALS or the LBC Red List, are publicly available: • mindful MATERIALS: available through the mindful MATERIALS website upon sign up. • LBC manufacturers worksheet: available from

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