INNOVATIVE COMPANY FEATURE
RENOVO FINANCIAL
Innovative Customer Service By Emily Rappleye, Contributing Writer for Originate Report
R
enovo Financial is a Chicago-
“Renovo is very much a Chicago
on relationships,” he said. This
based
company,” James Gaskin, Renovo’s
local mindset is core to the ethos
with
portfolio
lender
a singular focus on
the customer experience. Founded in 2011 on the heels of the subprime mortgage crisis, Renovo was built to
senior vice president of corporate development, said over the phone. However, the firm is thinking bigger
at Renovo, largely because the firm puts the customer at the center of everything it does, whether it’s
as it embarks on its second decade
their strategic growth model or
withstand volatility and provide a
of lending. The first tell? Gaskin was
innovative offerings.
resilient financing option for Chicago
dialing in from Austin, Texas. Renovo
real estate investors. Cofounders Kevin Werner and Daniel Rosen were successful in this pursuit: A decade later, Renovo projects can be found in
opened seven new offices around the country since the start of the pandemic, and plans to open three
The Renovo Difference The Renovo Financial philosophy
more in the next month, according
is simple. It’s predicated on the
to Gaskin.
idea that most of what goes into a
92% of Chicago neighborhoods, and
lending business is replicable. Most
they didn’t have a single delinquency
“We are seeking to build a bunch
competitors are within a small range
during the pandemic.
of great local businesses that focus
of each other on loan-to-cost (LTC)
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