Cisco 500-052 Exam Detail
Vendor Cisco
Exam Code 500-052
Full Exam Name Deploying Cisco Unified Contact Center Express
Number of Questions 45-55
Sample Questions Cisco 500-052 Sample Questions
Practice Exams Cisco Channel Partner Unified Contact Center Practice Test
Passing Score Variable (750-850 / 1000 Approx.)
Time Limit 60 minutes Languages English 100% Guaranteed Success with NWExam.com 100% Guaranteed Success with NWExam.com
How to Prepare for 500-052 Deploying Unified Contact Center Express Certification
❏Try to know about Deploying Unified Contact Center Express books.
❏Go through 500-052 syllabus and try to cover each topic.
❏Go through Deploying Unified Contact Center Express sample questions which will give you idea about the real exam.
❏Try to perform well on Cisco Deploying Unified Contact Center Express with NWExam.com.
❏Identify the weak areas from 500-052 syllabus and try to focus on those topics.
❏Repeat 500-052 online test and try to score 100% on www.nwexam.com
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How is the default eMail address in the eMail Subsystem Configuration page used?
01. Which three statements about network characteristics are true? (Choose three.)
Option
a) It receives all mail sent in the Send eMail step as a bcc.
b) It is the From address for emails sent by agents using Agent E-mail.
c) It is used if no email contact is specified in the Create eMail step.
d) It becomes the From address in the Send eMail step if no address is specified.
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02. What information from the first node is used as the secret key during second node installation?
Option
a) administrator password
b) application user password
c) security password
d) IP address
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03. Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?
03. Option
Option a) in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database
b) in Application Administration with user data stored in the Cisco Unified Contact Center Express database
c) in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database
d) in Application Administration with user data stored in the Cisco Unified Communications Manager Express database
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04. If you use skills-based routing, where is the agent selection criteria defined?
Option a) in the Contact Service Queue definition
04. Option
b) in the Resource definition
c) in the Skill definition
d) in the Skill Group definition
05.
05. You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)
Option
Option
a) Check the Cisco Unified CCX Serviceability Control Center.
b) Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.
c) Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
d) Check to see if the customer has installed any third-party applications.
e) Talk to the customer about the deployment and usage pattern.
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ANSWER:
b) Collect heap dumps via the Cisco Unified RealTime Monitoring Tool.
c) Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
e) Talk to the customer about the deployment and usage pattern.
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