Local Authority of the Future

LOCAL AUTHORITY OF THE FUTURE UNIT 1: Exploration and Experimentation PROJECT: Collaborative Project 3 The Uncertainty Project TEAM: 1.1

METHODOLOGIES

GANTT CHART

ROADMAP

TREND MAP

EXPERIMENTATION

IDEA BUNDLING

PERSONAS

MAP OF OFFERING

USER JOURNEY

THE ROAD TO SUCCESS

1ST FAILURE: Too macro level When did it happen?

What did we learn?

2ND FAILURE: Kept seeking for the perfect knowledge to come up with the perfect solutions.

When did it happen?

What did we learn ?

RESEARCH

TREND MAP INFLUENCE ON LOCAL AUTHORITIES Financial Pressure Public Cuts Climate Change

Use of IT Income Inequality

Decentralization of Services Data Intelligence

Digitalization of Services Migration

Aging Population

Demand for Political Transparency

Housing Rates Increases

Internet of “Things�

Citizen Engagement

Economic Growth

Extreme Climate

Decentralization of Services

Privacy Concern

Wearable Technology

Commercialization of Government

Robots

Decentralized Living

Society Cohesion

Mobile Citizens Merging of Public with Private Sector

Individualistic Society

Urban/ Rural Divide

Self-sustaining Planet

Automatized Connection Alternative Energy Green Economy between human, cloud, Sources and the things DEGREE OF UNCERTAINTY

Self-driven Learning Affordable Space Traveling

Universal Knowledge Network

INCREMENTAL SOLUTION: DIGITAL COUNCIL

DIGITAL COUNCIL

APPROACH INSIGHTS DRIVERS CASE STUDIES PROPOSAL

“When aiming for social change, it is crucial to put inquiry ahead of certitude and to allow paradoxes and multiple perspectives, because ‘there are no simple formulas— serious and significant social change necessarily involves recognizing and dealing with complex systems.’”

Ehn P. Nilsson E. Topggard R., Making Futures, MIT Press, 2014. CC:BY-NC, p67

THINK DIGITAL ACT LOCAL

APPROACH INSIGHTS DRIVERS CASE STUDIES PROPOSAL

PwC “Local State We’re In 2014”, www.pwc.co.uk/localgovernment

APPROACH INSIGHTS DRIVERS CASE STUDIES PROPOSAL

% in UK Adult Population

DRIVERS

PwC “Redefining Local Government”, www.pwc.co.uk/localgovernment

CASE STUDIES

APPROACH INSIGHTS DRIVERS CASE STUDIES PROPOSAL

“By the end of the decade users of public services will expect to access what they want 24/7, by a variety of digital means – phone, TV, computer, console... London will be at the centre of digital growth and it is important that Camden, at the hub of the capital, develops ways of working which ensure that no one is left behind.”

Theo Blackwell, Camden Councilor Digital Camden, http://www.camden.gov.uk/ccm/navigation/council-and-democracy/

MAP OF OFFERING

APPROACH INSIGHTS DRIVERS CASE STUDIES PROPOSAL

PERSONAL PROFILE

REGISTRATION CUSTOMIZED SETTINGS

INFORMATION

NEWS FEEDS NOTIFICATIONS

DEPARTMENT SERVICES

SERVICES UPDATES DEPARTMENT INFORMATION REQUESTS

INTERACTION

CO-CREATION RATING VOTING

PAYMENT

COUNCIL TAX PARKING FEES

ASSISTANT

SET UP ACCOUNT FOLLOW UP TUTORIALS

INFORMATION

GUIDANCE CITIZEN INVOLVEMENT

DIGITAL PLATFORM

POP UP COUNCIL

BENEFITS

APPROACH INSIGHTS DRIVERS CASE STUDIES PROPOSAL

FUNCTIONAL: Speed, Efficiency, Safety Convenience 24/7 Hassle free communication Better quality of service Consistent system between councils of the City SOCIAL: Creation of community Guidance EMOTIONAL: Physical Interaction Trust Co-creation

% in UK Adult Population

PERSONAS

APPROACH INSIGHTS DRIVERS CASE STUDIES PROPOSAL

USER JOURNEY

DIGITAL NATIVE Max, Student 20 years old Lives in Hackney Owns: A smartphone A laptop

APPROACH INSIGHTS DRIVERS CASE STUDIES PROPOSAL

Receives a letter from council.

Ignores the letter.

Walks by a pop-up council.

Downloads the council App.

Creates account.

Personalizes his news feed.

Visits the library and rates it.

Registers for an “Excel Course”.

USER JOURNEY

DIGITAL CONVERT Susanne, Teacher 38 years old Lives in Islington Owns: A smartphone A desktop

APPROACH INSIGHTS DRIVERS CASE STUDIES PROPOSAL

Receives a letter from council.

Can’t register. Do not want to call the council for assistance.

Sees a pop-up council near school.

Set-up and customize her account.

Download the App to pay the parking fees directly

Register for benefits after the birth of her last kid.

USER JOURNEY

APPROACH INSIGHTS DRIVERS CASE STUDIES PROPOSAL

Receives a letter from council.

DIGITAL LAGGARD Jay, Retired 70 years old Lives in Ealing Owns: A mobile phone An “old” desktop given by his son

Goes to the pop-up council at the food market to set up account.

Applies for a grant online for home support after his hip surgery.

Reads it carefully.

Registers to a computer course online.

Does not feel comfortable doing it by himself.

Learns how to use the platform and get new computer skills.

EXPERIMENTAL SOLUTION: GLOCAL AUTHORITY: THE CLOUD

GLOCAL AUTHORITY

APPROACH INSIGHTS DRIVERS PROPOSAL

“You must understand that we all look forward to an eventual unification of the world as one nation.”

Edward Bellamy

“Justin Bieber’s fan club is as much of a city as London.”

Liam Young E. Bellamy: Looking Backward 2000-1887, Back Bay: Houghton Mifflin.

Tank Magazine, 2014, vol 8 issue 2

REDEFINING LOCAL

APPROACH INSIGHTS DRIVERS PROPOSAL

ROADMAP

2015

APPROACH INSIGHTS DRIVERS PROPOSAL

2018

2025

“Mars-One” Driverless transport

Spaceport

Sensor network Urbanization

World passport

Chip implants Global collaboration and networking

2035 Super fast global traveling People and things interconnected via The Cloud “Job” concept transformation Self-sustained planet

2050 Complete removal of boarders Affordable space traveling Decentralized living Self-sustained planet Self-driven learning Cultural formation of societies by Value Systems

MAP OF OFFERINGS

GLOCAL AUTHORITY

APPROACH INSIGHTS DRIVERS PROPOSAL

PRIVATE SPACE

AUTOMATIZED MAINTENANCE EMERGENCY DETECTION COUNCIL ESTATES ALTERNATIVE ENERGY RESOURSES

PUBLIC SPACE

AUTOMATIZED MAINTENANCE DRIVERLESS TRANSPORTATION GLOBAL ENERGY SPECIALIZED HEALTH CENTERS EDUCATION HUBS

CLOUD HUB

DATA LABS CHIP IMPLANTS FREE HEALTH KITCHEN MEDITATION ROOMS CULTURAL AND SOCIAL INTERACTION ROOMS 24/7 WORKSHOPS

VIRTUAL SPACE

COMMUNICATION WITH PEOPLE AND THINGS CENTRALIZED DATA MANAGEMENT DATABASE PERSONAL ASSISTANT RESOURCES FOR SELF-DRIVEN LEARNING

JOB VIRTUAL IDENTITIES GLOBAL ISSUES

BENEFITS

APPROACH INSIGHTS DRIVERS PROPOSAL

FUNCTIONAL: Centralized data management Data driven innovation Improved life quality Cost & time savings Glocal resource allocation SOCIAL: Social networks including everyone Targeting human needs at large New social/cultural communities Limitless societies Ownership of the world EMOTIONAL: Security Feeling at home everywhere Increased empowerment Extension of true self

USER JOURNEY

APPROACH INSIGHTS DRIVERS PROPOSAL

The garbage bin sends signal to the cloud - a robot picks up.

Receives a message, informing that veggies are ready.

Implanted chip updates the cloud with his physical stats.

GLOCAL CITIZEN Alex, Data coder 32 years old

Lives in London

Travels from a spaceport to his work in Vienna city in under 30 min.

Driverless cab takes him to the work hub.

Plays game about how to develop new skills. Outcome is immediately synchronized with the Cloud data and virtual CV.

Codes the algorithm for overall system maintenance and development.

THANK YOU