Frequently Asked Questions & How to Order

Medal Production

Where are the medals manufactured?

All our bespoke medals are manufactured in our partner factories in China, for the very best quality at effectively wholesale prices.

How long will you need to produce my medals?

Once you have approved and ‘signed-off’ your medal artwork, if we use sea freight to transport your medals from China to the UK (the most economical), it will take up to 18 weeks, although depending on the time of year, this can be expedited.

I have heard that the medals can be produced and delivered in only 3-4 weeks, is that correct?

Yes, they can. Once you have ‘signed-off’ the artwork and approved your design it can take only 3-4 weeks to produce and deliver your medals if we use air freight.

Is there a surcharge for the medals to be flown in?

Yes there is a small surcharge which depends on the size of medals and quantity. We will give you an exact quotation at the time of ordering if you require this express delivery service.

Does the 4 or 18 week production lead time include delivery to me? Yes.

What if I receive more entries than anticipated, can I order a ‘last minute top-up’ to my medal order?

Yes. We can produce a ‘top-up’ to your order within a lead time of 2-3 weeks.

Medal Design

If I only have a rough sketch of my medal design, is that alright?

Yes. Simply send us your guidelines with any logos (if any) you want incorporating, and we will design your medal for you FREE of Charge

I understand that you have different background stipple effects that I can incorporate into my design?

Yes. We have a variety of background stipple effects that can be incorporated into your design (see page 12). Simply quote the stipple effect number(s) or contact us for a FREE sample to help you choose.

How long will it take for me to receive artwork back from you for approval?

Once you have accepted our quotation, we will then proceed with your medal design which you should normally receive within 3 to 4 working days, or even less.

When I have received my medal design back for approval, what if I require changes?

No problem, we will amend your design until you are completely happy with it!

Will there be any charge for these amendments?

We offer up to 3 opportunities for unlimited amendments at no additional cost. Any changes thereafter may incur a design surcharge of £50.

Medal Finishes

Can I mix the medal finish colours within my order (eg. Antique Gold, Silver, Bronze etc)? Yes.

Will there be any extra charge for this? No.

What Medal Finishes are available? We have a variety of medal finishes to choose from. See page 12 or contact us for a FREE swatch of sample finishes.

Prices

How do I work out my medal price?

All prices shown are based on 3mm thick medals. For example, if your design is 50mm in diameter or 50mm to its longest point look in the 50mm column prices etc.

How can I work out the price if my medals are an irregular shape?

Simply send us a diagram showing us the shape and size of your required medal and we will give you an exact quotation within 24 hours. Can medals be thicker than 3mm? Yes. We can produce medals in any thickness up to 20mm thick.

How will this affect my price?

Please contact us with your specific requirements and we will give you an exact quotation within 24 hours.

Die Charges

How many dies I will be charged for? You will only be charged a die for each side that has a design.

What if exactly the same design is on both sides of the medal? You will be charged for 2 dies.

What if my design has ‘cut-outs’? You will only be charged for one die if the reverse of your medal is plain.

FREE Design Service

Why not use our FREE Design Service. On acceptance of a quote, we will send you a design within 3 - 4 working days - and above all it’s FREE no matter what size your order! Simply send us your guidelines with any logos and we will do the rest.

Optional Extras

Are there any optional extras available for medals?

Yes. We have a variety shown on page 13.

If I have a specific request that is not shown, will you be able to fulfil it?

In all probability yes. Remember, the only limit is your imagination.

How much do these optional extras cost? It very much depends on the quantity and on the optional extra. We will give you an exact quotation within 24 hours.

How to Order

Q A How do I go about ordering my medals? Simply follow our 6-step guide below.

1. Tell us what style of bespoke medal you would like.

2. Tell us the quantity you require.

3. Tell us the shape, size, finish, ribbon detail, enamelling colours (if any), optional extras (if any) and date required by. Then send us a rough sketch of your medal design with your guidelines and any logos (if any) that you want incorporating. Alternatively, talk through your design idea with a member of our staff who will be happy to answer any questions that you may have.

4. We will then submit a quotation for your approval based upon your specific requirements.

5. Once you have accepted our quotation, we will then provide you with medal artwork for approval within 3 to 4 working days.

6. Once you have approved your medal artwork, we will commence production and deliver within your requested timescale. For further details on our production and delivery schedule see page 82.

Important

Please state the date you require your goods by

Prices exclude VAT (where applicable) and carriage (if applicable)

On Thursday 20th October, The LincolnshireLive Business Awards, in partnership with the Lincolnshire Chamber of Commerce, returned to the Lincolnshire Showground for the 18th year to toast success, celebrate achievement, and honour the innovative and resilient businesses doing great things in Lincolnshire. This year, we were incredibly proud to have been shortlisted for the two awards that we had entered for the prestigious awards ceremony: the ‘Family Business of the Year’, and Josh Illsley for the ‘Young Achiever of the Year’. However, whilst we didn’t win the ‘Family Business of the Year’, it was great to hear Josh’s name being read out as the winner of the ‘Young Achiever of the Year’. But there was a huge surprise in store for us, as we would still come away from the evening celebrating winning two awards!

Josh Illsley, Young Achiever of the Year

We were absolutely thrilled when it was announced that our CEO, Josh Illsley, had been awarded the ‘Young Achiever of the Year’.

Joining Running Imp Ltd, in 2016, Josh had reached the position of Operations Manager by 2019 - overseeing Running Imp’s team of 60+ people. This came not long before the start of the pandemic, during which Josh was responsible for helping Running Imp stay afloat.

During an exceedingly challenging period, Josh oversaw the restructuring of the business - figuring out where the business could cut costs and devising a new ‘virtual runs’ strategy that would bring in income while in-person events were postponed. Josh’s efforts undoubtedly helped Running Imp weather the storm and left us in a much stronger position for recovery when the pandemic ended.

The penultimate presentation on the night was a non-nomination category for the ‘Lifetime Achievement Award’, which was decided solely by a panel of judges. As we sat and listened to the description of the achievements that the un-named recipient had accomplished, we soon realised that it was describing our Chairman Chris Illsley BEM, and when his name was finally announced as the winner, we were all speechless, especially Chris!

Chris Illsley BEM , Lifetime Achievement Award

The ‘Lifetime Achievement Award’ recognises the outstanding management and leadership of an individual throughout their whole career. It recognises who has made a career-long contribution to not only the industry they work within, but to charities and organisations they have made huge impacts on too. Certainly, the notable achievements of our Chairman, Chris Illsley BEM were recognised by the panel, and from this they were able to reach their conclusion, to present him with the ‘Lifetime Achievement Award’!

It was something special to see our Chairman, Chris Illsley BEM, being awarded the ‘Lifetime Achievement Award’ for all his incredible work since founding Running Imp in 1988, and for his outstanding contributions in the community and services to charity in Lincolnshire. But to see Chris and Josh on different chapters in life making positive contributions is one thing, to see them both be given individual recognition on the same night was nothing short of extraordinary!

Congratulations to our Chairman, Chris Illsley BEM and our CEO, Josh Illsley!