Questions And Answers PDF
Avaya 3301 Avaya Aura Contact Center Maintenance and Troubleshooting Exam
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Question: 1 In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries? A. Run ,1 "Contacts is Closed by Auto Suggeston, top 5" historical report from the "Multmedia" folder in Historical Reportng on the Contact Center Manager Administraton (CCMA) server, and auto suggeston keywords and responses from the report to create new e-mail auto-respect. B. Enable "Keyword Reportng" for e-mail contacts in the "E mail" tool in Contact Center Multmedia (CCMM) Administraton, then use the "Keyword Frequency" tool to determine which keywords would be used to trigger new auto-responses. C. Run a "Contact Summary" report in Historical Reportng on the CCMA server and create autoresponses based on the most frequently-occurring e-mail contact topics in the report. D. Use the "Auto-Suggest Promoton" tool in CCMM Administraton to promote auto-suggestons auto-responses based on the percentage of contacts for which each auto-suggeston was selected.
Answer: D Question: 2 While Investgatng an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an efort to discover the cause of the restarts, you decide to review the TFE log fle. Which fle contains the most recent TFE logs? A. D:\Avaya\Logs\CCMS\TFE 1.log B. D:\Avaya\l_ogs\CCMS_TFF 1.log C. D:\Avaya\Logs\CCMS_TFE_5.log D. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log
Answer: C Question: 3 Where are current SIP messages logged by Contact Center Manager Server? A. C:\Avaya\logs\CCMS\SipMessages0 B. D:\Avaya\Logs\CCMS\SGM\SipMessages0 C. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0 D. F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO
Answer: C Question: 4 In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent’s telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.
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If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal of-hook? A. CCT B. SIP RTP C. TAPI D. TR87
Answer: A Question: 5 An agent is confgured to handle e-mail multmedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open atachments in inbound e-mails. What is a possible cause of this problem? A. The agent’s web browser is not set for the correct character encoding. B. .NET 3.5 Service Pack 1 is not installed on the agent’s computer. C. Internet Explorer is not set as the default browser on the agent’s computer. D. The agent has not been granted “open E-mail Atachmentss rights in Contract Center multmedia (CCMM).
Answer: A
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