Questions And Answers PDF
Cisco 500-051 Unified Communications Contact Center Express Implementation
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Question 1 Agent Email is a Cisco Unifee CCX feature available in which of these packages? A. Premium, Enhancee, ane Staneare B. Premium only C. Premium ane Staneare D. Premium ane Enhancee
Aoswern B Question 2 A preview outboune eialer uses which source ane eestnaton resources? A. a CTI port to the customer B. the ACD line of the agent to the customer C. the personal line of the agent to the customer D. a CTI port to the agent, then reeirectee to the customer
Aoswern B Question 3 You are eesigning a Cisco Unifee Contact Center Express system with four requirements: 250 confguree agents 150 agents maximum loggee in at any given tme 30 agents able to make outboune calls 20 agents able to answer emails How many premium seats shoule be purchasee? A. 150 seats B. 180 seats C. 200 seats D. 250 seats
Aoswern A Question 4 An organizaton wants to collect an account number from a customer via IVR promptng. Then, using a keystroke macro, the customer wants to insert the account number into the account number fele in the agent’s CRM eesktop applicaton. The keystroke macro will also initate the CRM eesktop applicaton, executng a eatabase lookup from the CRM Database server to retrieve the customer recore. Assuming the organizaton wants the lowest cost soluton, what proeuct eoes this organizaton neee for this capability?
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A. Cisco Unifee CCX Staneare B. Cisco Unifee CCX Enhancee C. Cisco Unifee CCX Premium D. Cisco Unifee CCX Enterprise E. Cisco Unifee IP IVR
Aoswern B Question 5 What is the maximum roune-trip tme between Cisco Unifee CCX servers in a WAN eeployment? A. 2 ms B. 10 ms C. 50 ms D. 80 ms
Aoswern D Question 6 What is the maximum number of agents that can be supportee by Cisco Unifee CCX 8.0 when eeployee with Cisco Unifee Communicatons Manager? A. 50 B. 150 C. 300 D. 400
Aoswern C
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