Questions And Answers PDF
Avaya 6209 Avaya Aura® Contact Center CCT and Multimedia Implementation Exam
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Question 1 The technician needs to install an Avaya Aura Contact center in a co-resident confiuraaon to support a contact center with less than 200 aients or less than 12000 calls per hour. The Contact Center Support Mulamedia Outbound and Universal Networkini. The co-resident applicaaons link throuih Contact Center Manaier Server, License Manaier, Contact Center Manaier infrastructure, Communicaaon Control Toolkit, Contact Center Mulamedia, Server Uality and Avaya Media Server. For this installaaon, what is the drive leter and size of the hard disk paraaon required for the Avaya Aura Contact Center applicaaonn A. C:\ and 60 GB B. D:\ and 80 GB C. E:\ and 120 GB D. F:\ and 300 GB
Aoswern B Question 2 A network drive is beini mapped that will be used to setup the Contact Center Mulamedia database. The followini informaaon is provided: • The Contact Center Mulamedia server name is CCMM001 • The Contact Center Mulamedia server IP address is 192.167.140.15 • The backup server name is backup004 • The backup server IP address is 192.167.140.20 • The backup folder name is dbbackup What is the UNC path for the mapped network driven A. \192.167.140.15\dbbackup B. \CCMM001\dbbackup C. \192.167.140.20\dbbackup D. \dbbackup\backup004
Aoswern B Question 3 Where can the setnis are confiured for the inbound mail handler (IMH) such as the ame between intervalsn A. Throuih the Contact Center Manaier Administraaon Network Confiuraaons screen B. Throuih the email server C. Throuih the Outbound Campaiin Manaier D. Throuih the Mulamedia Administrator
Aoswern A
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Question 4 You have installed Communicaaon Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administraaon (CCMA) web interface and associate it to a Contact Center Manaier Server (CCMS). Afer addini the CCT server, you are unable to associate it with the CCMS, what is a problem with this installaaonn A. No CCT users have been created B. The CCT server does not have valid licenses C. The CCT server has not been added in CCMA D. Open Queue has not been enabled on the CCMS
Aoswern D Question 5 A technician has installed Contact Center Mulamedia (CCMM) within the Contact Center environment. Mulamedia skillsets must be defned in the Contact Center Administraaon (CCMA) for mulamedia rouani to occur. What name convenaon diferenaates mulamedia skillsets from voice skillsetsn A. Add a mulamedia suff to the skillset name B. Add a mulamedia preff to the skillset name C. Add a mulamedia disposiaon code to the skillset name D. Add mulamedia to the skillset name.
Aoswern B
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