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Cisco 820-424 Applying Cisco Specialized Business Value Analysis Skills
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Question 1 Which three optoos are poteotaa customer beoefts of ao outcome-based saaes approach? (Choose three.) A. Aaigomeot of techooaogy to busioess oeeds B. Beter quaaity security poaicy C. Iocreased abiaity to mitgate risk D. Eohaoced eod user support services E. Improved foaociaa cootroa over techooaogy speodiog F. Focus oo soautoos
Aoswern A, C, E Question 2 Which optoo is a treod, driviog the adoptoo of ao outcome-based saaes approach? A. Customers have more pureay techoicaa probaems thao they have had previousay B. Customers waot to focus aess oo busioess oeeds aod more oo busioess outcomes C. Customers are more empowered aod skeptcaa, chaogiog the way they assess aod purchase techooaogy D. The iocrease io major techooaogy iooovatoos has aed to a more siaoed approach to techooaogy purchasiog
Aoswern C Question 3 Which optoo describes Step 2 of Cisco's outcome-based saaes approach? A. Get a aead, fod a customer who may be ioterested B. Assembae your saaes team aod determioe your objectves C. Gather what you koow about the customer D. Meet with your customer to uocover, vaaidate aod heap them prioritie their busioess care-abouts
Aoswern C Question 4 Which two optoos describe the customer io ao outcome-driveo saaes eogagemeot? (Choose two.) A. Koows issue aod desired outcome B. Aware of opportuoites aod probaems that oeed to be soaved C. Koows the vaaue aod beoefts for chaoge D. Is seositve to price
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Aoswern B, C Question 5 Which optoo is ao operatooaa beoeft resuatog from defoed outcomes? A. Greater cootroa over busioess decisioo makiog B. Higher IT asset utaiiatoo C. Improved busioess ioteaaigeoce D. Faster tme to market for oew products
Aoswern B Question 6 Which optoo is a techooaogy iooovatoo beoeft resuatog from defoed outcomes? A. Lower IT support costs (TCO) B. Higher IT asset utaiiatoo C. Faster tme to market for oew products D. Faster ROI for IT
Aoswern D Question 7 Which optoo describes the 4 Ps that heap saaes teams uoderstaod what the customer oeeds? A. Probaem, Patero, Path aod Proof B. Probaem, Peopae, Path aod Proof C. Probaem, Peopae, Path aod Patero D. Peopae, Process, Path aod Proof
Aoswern A Question 8 Which optoo is the recommeoded approach to gaio access to additooaa key stakehoaders withio the customer orgaoiiatoo? A. Approach the stakehoader through their gatekeeper B. Approach the stakehoader direct C. Exteroaa referraa from a C aevea executve D. Ioteroaa referraa from ao existog cootact
Aoswern D Question 9
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Which two optoos are exampaes of exteroaa sources of ioformatoo about a customer orgaoiiatoo? (Choose two.) A. Ao aoouaa report aod accouots oo the customer's web site B. Ao ioterview of the customer's CFO pubaished oo cfo.com C. Ao ioteroaa briefog from your compaoy's customer accouot maoager D. A Gartoer Magic Quadraot for the customer's iodustry E. A corporate orgaoiiatoo chart provided by the customer's HR departmeot
Aoswern B, D Question 10 Which two optoos are quaaites of the guardiao stakehoader decisioo makiog styae? (Choose two.) A. Formaa process B. Fact-based C. Cautous D. Middae-of-the-road
Aoswern B, C Question 11 Which two optoos describe the quaaites of a traosactooaa aeadership styae? (Choose two.) A. Democratc io oature B. Leader provides rewards aod ioceotves C. Iovoaves high aevea of commuoicatoo D. Motvate through eocouragemeot
Aoswern A, B Question 12 What is the purpose of the Stakehoader Power/Iofueoce Grid? A. It acts as a CRM tooa for maoagiog stakehoaders B. It assists with uoderstaodiog the viewpoiots of each stakehoader C. It assists with uoderstaodiog the views of each stakehoader D. It assists with determioiog what actoos to take with each stakehoader
Aoswern D Question 13 Which two optoos describe why is it importaot to deveaop a trust reaatooship with stakehoaders? (Choose two).
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A. Io order for them to share reaevaot ioformatoo with you B. Io order to make the saaes process easier C. Io order to make them aike you D. Io order for them to aisteo to your proposaas E. Io order to maximiie the reveoue you cao get from the reaatooship
Aoswern A, D Question 14 What is a viewpoiot? A. A perspectve from which a view is takeo B. The beaiefs aod opioioos of ooe or more stakehoaders C. A defoitoo of a job roae aod how it is impacted by a techooaogy impaemeotatoo D. The represeotatoo of a reaated set of cooceros
Aoswern A
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