January/February 2014
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Training Special Section 5 Training isn’t a nicety, it’s a necessity
Study Courses 6 New Online Self-Study Courses Available
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Recertification
8 Online Prep Courses May be Used Once for Recertification
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Distance Learning 9 Distance Learning Network Offers Tech Certification Preparation and More
Northampton RV Program
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11 Northampton Community College Offers Online Learning Program for Techs
DEPARTMENTS 3
From the Editor
4
Board of Directors
18 New Products 19 Recalls
Certification Page 14
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FROM THE EDITOR
January/February/2014
Spring Training Season Welcome to RV Technician.
technician will actually encounter on the certification exams.
With the RV market continuing its steady recovery from the recession, new-unit sales are expected to reach 335,500 this year, according to RVIA. Attendance at RV shows this season has been encouraging as more people decide that it’s finally time to take the plunge and buy the RV they’ve been dreaming of for the past five or six years. When the retail market heats up, so too does the need for skilled technicians who can keep those dreams-on-wheels working properly. And it takes skill and training to be able to diagnose and repair RVs correctly the first time, thus ensuring that their owners become loyal repeat customers. There are more opportunities than ever to get basic training on RV systems and to prepare for and achieve certification. The Mike Molino RV Learning Center has recently introduced a series of seven new online self-study courses that will prepare techs for every rung of the Career Ladder (Registered, Certified, and Certified Specialist). These courses’ contents and practice tests are keyed to what a
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Another training source is Northampton Community College in Bethlehem, PA, which offers a comprehensive program for RV technicians. Individuals can enroll in separate courses or complete the entire program for a specialized diploma. Certified techs can use the courses for recertification credits. Yet another training resource is the Distance Learning Network, a partnership between the Florida RV Trade Association (FRVTA) and the Mike Molino RV Learning Center. This online program gives users unlimited access to 50 RV-specific training sessions and test preparation sections. Here are the resources—now make this the year for your personal spring training season. Mary Anne Shreve Editor 3930 University Drive Fairfax, VA 22030 mashreve@rvda.org (703) 591-7130 x117
RV Technician Advisory Group Randy Biles, Biles Peak Traveland Inc. Tom Fribley, Fribley Technical Services Inc. Ellen Kietzmann, Blue Ox Gary Motley, Motley RV Repair Steve Savage, Mobility RV Service Tony Yerman, RV Service Consultant
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THE MIKE MOLINO RV LEARNING CENTER BOARD OF DIRECTORS
Chairman Jeff Pastore Hartville RV Center Inc. Hartville, OH (330) 877-3500 jeff@hartvillerv.com
Director
Director
Eleonore Hamm RVDA of Canada Richmond, BC (604) 204-0559 eleonore_hamm@rvda.ca
Matthew Miller Newmar Corporation Nappanee, IN (574) 773-2381 mlmiller@newmarcorp.com
Vice Chairman Dan Pearson PleasureLand RV Center Inc. St. Cloud, MN (320) 251-7588 D.Pearson@pleasurelandrv.com
Director Andy Heck Alpin Haus Amsterdam, NY (518) 842-5900 aheck@alpinhaus.com
Director Russ Patton Byerly RV Center 295 East 5th St. Eureka, MO (636) 938-2000 rpatton@byerlyrv.com
Secretary/Treasurer Bill Koster Protective St. Louis, MO (636) 5365704 bill.koster@protective.com
Director Jeff Hirsch Campers Inn of Kingston Kingston, NH (603) 642-5555 jhirsch@campersinn.com
President Phil Ingrassia, CAE RVDA Fairfax, VA (703) 591-7130 pingrassia@rvda.org
Director Rick Horsey Parkview RV Center Smyrna, DE (302) 653-6619 rhorsey@parkviewrv.com
Director Mick Ferkey Greeneway Inc. (Route 66 Dealer) Wisconsin Rapids, W I (715) 325-5170 mickferkey@greenewayrv.com
Director Newt Kindlund Kindlund Investments Winter Park, FL (407) 628-4211 newt@kindlund.com
Director Darrel Friesen All Seasons RV Center Yuba City, CA (530) 671-9070 Darrel@allseasonsrvcenter.com
Director Steve Plemmons Bill Plemmons RV W orld Rural Hall, NC (336) 377-2213 steve@billplemmonsrv.com Director Tom Stinnett Tom Stinnett RV Freedom Center Clarksville, IN (812) 282-7718 tstinnett@stinnettrv.com Director Brian W ilkins Wilkins R.V. Inc. Bath, NY (607) 776-3103 bwilkins@wilkinsrv.com
Director John McCluskey Florida Outdoors RV Center Stuart, FL (772) 288-2221 john@floridaoutdoorsrv.com
The Mike Molino RV Learning Center Staff
Phil Ingrassia, CAE RVDA Education Foundation President
Hank Fortune Director of Finance
Julianne Ryder Marketing Communications Specialist
Ronnie Hepp, CAE Vice President for Administration
Jeff Kurowski Director of Industry Relations
Liz Fleming Education Coordinator
Karin Van Duyse Chief, RV Learning Center
Isabel McGrath Technician Certification Registrar
Tony Yerman RV Service Consultant
Mary Anne Shreve Editor
Julie Anna Newhouse Marketing Manager
Trish Williams Accounting Clerk
Chuck Boyd Dealer Services Manager
Brett Richardson, Esq., CAE Director of Legal & Regulatory Affairs
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The RV industry is constantly EVOLVING and technicians need to keep pace with the CHANGE.
Continuing education isn’t a nicety--it’s a necessity. Skilled technicians earn more for themselves and their dealerships, provide better service to customers, and ensure their place in the workforce. The good news is that there are more training opportunities than ever before, and learning is easier, less expensive, and more convenient. Thanks to online learning programs, employees don’t have to leave the dealership to upgrade their skills or become certified. Find out more about what’s out there for you in this special section on training and certification.
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Mike Molino RV Learning Center Has New Online Self-Study Courses By Karin Van Duyse
Technicians now have a way to
•
Graphics, charts, and instructional videos cater to various learning styles.
•
The courses include access to mentor support.
prepare—online—for every rung of the RV Service Technician Career Ladder. Seven new online self-study courses give techs a leg up on achieving certification.
Features and benefits of the new courses: •
Online courses help prepare experienced technicians for certification.
Features of the new distance learning platform: •
Multi-platform software can be accessed through tablets, smartphones, PCs and Macs.
•
Students can view detailed progress reports and provide their managers with documentation of their quiz and practice test scores.
•
Enrollment provides one year of access to course content.
•
The courses’ content is keyed to the tests that make up the Technician Career Ladder.
•
Students can print a completion certificate after earning a passing score on the final timed practice test.
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Practice tests are similar to the actual Registered, Certified, and Specialty exams, and the test questions come from a new, larger data base that better prepares techs.
•
Industry sponsored training and continuing education categories are included.
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There’s a course for each level of the Career Ladder: (continued on next page)
• • •
Registered Technician Certified Technician Certified Specialist o Appliances o Body (coming soon) o Chassis o Electrical systems o Plumbing
Registered technician After passing the initial candidate test, technicians can prepare for the next rung of the career ladder—registered technician-by taking the corresponding preparation course. The registered technician preparation course gives techs a level of proficiency in several core areas: 1. Propane: how it’s stored in the RV, how it’s delivered to appliances, and the materials and safety devices employed to ensure its safe and efficient use 2. Basic electricity: the fundamentals, including Ohm’s Law manipulation, interpreting electrical diagrams, and using test equipment 3. Interior: fire, life, and safety information, and routine care and cleaning of interior surfaces 4. Technical: welding systems, predelivery inspection, and customer relations Most technicians will be able to complete the course in about 15 hours; the cost is $89 per registrant. Certified technician Technicians who have passed the registered technician test are ready for the Page 7
next career rung--the certified technician preparation course provides training for the traditional, comprehensive path to certification—the ‘left’ side of the Career Ladder. The nine-section course instructs technicians on: 1. Electrical: service power sources, wiring, and inspection and testing 2. Brakes, suspension, and towing 3. Plumbing: fresh water, waste water, and propane piping 4. Appliances: air conditioning, water heaters, furnaces, refrigerators, and cooktops 5. Generators: operation, controls and components 6. Hydraulics: components, controls, maintenance and troubleshooting 7. Exterior/Interior: body, roof and slide outs This is the most comprehensive prep course option; it costs $249 per registrant and takes approximately 25 hours to complete. Certified specialist This level is available to technicians who have passed the registered technician test. The specialty or ‘right side’ path to certification breaks testing into individual specialties. Each course prepares a technician to be tested and certified in one of five specialty areas: 1. Appliances 2. Body (coming soon) 3. Chassis (continued on next page)
4. Electrical systems 5. Plumbing Each course costs $69 and varies in length from five to 15 hours. All seven self-paced courses provide content based on the latest RV Service Standard. The many check-yourunderstanding quizzes interspersed throughout the courses, and the final practice tests modeled after the actual
exams, are all designed to help technicians succeed. Sign up today for the Registered Technician or Certified Technician courses. The registration form is on page 15. Please email info@rvda.org or call 703-591-7130 with questions.
R Re ec ce errttiiffiic ca attiio on nC Crre ed diitt H Ho ou urrss Technicians can use the Learning Center’s online prep courses one time only to recertify. Techs who have already used the original 40-hour online certification prep course to recertify may not use any of the new certification prep courses toward recertification. First-time prep course students--those who didn’t take the original certification prep course--earn 15 hours of credit for the registered technician course and 25 hours for the certified technician course. Credit hours are awarded when students achieve a passing score on the final, comprehensive practice test at the end of each course. The new e-learning platform offers students the ability to immediately print a certificate of completion when they achieve the minimum passing score on the final practice test. Remember: Technicians who used the original 40-hour course for recertification credit hours may not use either the registered or certified technician prep courses for the 40-hour continuing Page XXeducation requirement needed for recertification through training. If you’re a certified RV technician or have a lapsed certification, please contact the Technician Certification Registrar at 703-591-7130, x102, or e-mail info@rvda.org for help with continuing education credit hours and other recertification questions.
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Distance Learning Network Offers Technician Certification Preparation and More By Karin Van Duyse Dealers can get unlimited access to 50 RV-specific training sessions for their employees by taking a yearly subscription to the Distance Learning Network, a partnership between the Mike Molino RV Learning Center and the Florida RV Trade Association. The DLN program offers coursework reviews and test preparation sections; the only requirement to participate is a high‐speed Internet connection. A video cable connected to a television is also useful when conducting group training seminars. The DLN’s advantages include: • Onsite training • Group training • No travel time or expenses • Self‐determined learning pace • One fixed price of $995 for the subscription term (August 1 through July 31) Subscribers select a training mentor to work with the association’s instructional experts, Jim Carr and Judy Wilson. Watch a free mentor training video here: http://netcast.usf.edu/rvtrade/index.php.
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The 2013‐14 DLN program includes a broad curriculum designed to improve the performance of many dealership personnel, including: RV service technicians – The prep courses help techs get ready for each section of the RV Service Technician Career Ladder (candidate, registered technician, certified technician, certified specialist). The certification prep program is delivered through team instruction from Rob Cochran, owner of Camping Connection in Kissimmee, FL, and parts and service director Steve Roddy of North Trail RV, Ft. Myers, FL. Both men are master certified technicians. The online video‐based prep courses are supported by the 14‐volume “RV Service Textbook” set and “Electricity Demystified.” The online instructors refer to the books throughout and use the end of chapter tests. Each training session identifies which chapters will be covered. The onsite training mentor makes sure students have that information. The textbooks, updated in 2012, are written by RV service experts and published by the RV Industry Association (RVIA). They can be purchased from the Mike Molino RV Learning Center. See pages 16-17 for the order form.
(continued on next page)
The DLN’s instructional sessions are also supported by study guides from RVIA that contain general information about the actual tests that make up the RV Service Technician Certification Career Ladder, sign-off sheets, sample test questions, and practice tests. These free guides can be obtained from www.rvtechnician.com. Service writers/advisors – This three‐hour program is valuable for both new and experienced personnel preparing for the Mike Molino RV Learning Center Service Writer/Advisor certification. Service and Parts personnel –While these video‐based sessions are designed to upgrade technicians’ skills, service writers/advisors and parts personnel also benefit from learning about the products used in today’s RVs. Many of these sessions qualify for recertification hours. A variety of industry professionals teach them.
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Greeters/receptionists – Approximately 50 minutes long, this online session is suitable for all employees who need customer service skills. Those who pass the final exam earn a certificate of completion. A sixmodule learning guide supports the session with sections on: 1. The importance of customer service skills 2. Expectations for the RV receptionist 3. First impressions 4. Communicating on the phone 5. Handling difficult customers 6. Organizational techniques for the workplace Dealers/GMs – The platform also offers sessions on important topics for management, including lemon laws, LP gas licensing issues, and the federal Red Flags Rule. Find a subscription form on page 23. For more information, call (386) 754‐4285.
Northampton Community College Offers Online Learning Program for Techs Northampton Community College in Bethlehem, PA, and the Pennsylvania RV & Camping Association (PRVCA) offer a comprehensive online program for RV technicians. Established in 2003, the program’s goal is to teach students basic troubleshooting and repair and maintenance procedures so they’ll be prepared for a career at any RV dealership or service facility. Individuals can complete the entire program and earn a specialized diploma or simply enroll in individual courses.
require using email. Some assignments may be submitted in Microsoft Word and emailed to the instructor. Online coursework is supplemented by hands-on assignments at an RV dealership or aftermarket service center. The program is designed for RV maintenance and sales personnel, service managers, factory field technicians, service representatives, inspectors and those seeking a new, hands-on career in a growing industry. Certified techs may use the courses for recertification credit, and working techs may use the program to prepare for certification. What Will I Learn? What Will I Do?
How is Northampton’s Distance Learning Program Organized? The program consists of 13 different online courses. There are three semesters a year with three courses administered each semester. Students complete the majority of their assignments – website research, discussion forum, quizzes and exams – within Blackboard Inc.’s learning management system. Some activities Page 11
Each lesson follows textbooks. You’ll read and study a brief history of recreational vehicles and then delve right into the safe use of tools and specialized equipment. You’ll learn about the role of the RV service technician in the shop, along with recordkeeping, customer service, and other jobs you may qualify for after the training. Each of the recreational vehicle’s major systems is dissected and studied--LP,
(continued on next page)
plumbing, and electrical. Then you’ll learn how to troubleshoot major appliances on RVs, including the air conditioner, the absorption refrigerator, the furnace and the water heater. You’ll also study preventive maintenance. Individuals work primarily on their own but have regular interaction with the instructor and other students in a discussion forum. You’ll also be required to work with an RV dealer or aftermarket service center for assistance in passing the hands-on assignments. If you’re not already employed at an RV dealership, you must visit one and send the names and contact information of the owner/general manager and the service manager to your instructor, who will then contact the facility to arrange for someone there to act as your preceptor. This is very important, since some hands-on assignments require verification by an approved individual. There are weekly assignments, an occasional pop quiz, and a comprehensive final exam. Each course has a pass/fail grading system. You’ll receive a certificate of completion when you successfully fulfill all of the program requirements.
on component due to a failing grade, you have one additional week to submit the required materials. Remaining 2014 Schedule RV Preventive Maintenance: March 17 – April 14 RV Air Conditioning: May 5 – June 6 RV Water Systems: June 16 – July 20 RV Towing Systems: July 28 – Aug. 24 Course Requirements ♦ Textbooks required for the specialized diploma: 1. “Introduction to RV Service” 2. “RV Propane Systems” 3. “RV Plumbing Systems” 4. “Electricity Demystified” 5. “RV Electrical Systems” 6. “RV Air Conditioning” 7. “RV Refrigerators” 8. “RV Heating Appliances” 9. “RV Water Heaters” 10. “RV Preventive Maintenance” 11. “RV Pre-Delivery Inspection” 12. “RV Ranges and Cooktops” 13. “RV Generators”
Course Schedule Each course follows a Monday to Sunday schedule. You can begin the course work for a given class on each Monday at 11 a.m. EST. All coursework requirements for the week are due the following Sunday by 11 p.m. EST. You can work ahead, but it’s not recommended, since the instructor can insert comments at any time during each lesson. If you must retake a quiz or hands-
14. “RV Brake, Suspension & Towing Systems” 15. “RV Hydraulics” All texts except “Electricity Demystified” are published by the Recreation Vehicle Industry Association (RVIA) and may be ordered through the Mike Molino RV Learning Center. See pages 16-17 for the order form, or email info@rvda.org, or call (continued on next page)
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703-591-7130. PRVCA members should visit http://www.prvca.org for information about financial assistance that’s available to dealership personnel. PRVCA members should place their textbook order through Heather Leach at heather@prvca.org, or 888-303-2887. ♦ Tools – Chapter 3 in the textbook “Introduction to RV Service” lists several tools commonly used by RV technicians. Students are highly encouraged to acquire these tools and can get information on free or discounted tools by contacting PRVCA at 888-303-2887about its Tools for Techs program. Dealerships expect technicians to own their own hand tools as a condition of employment. ♦ Technology – Internet and email access (hi-speed access is recommended). Experience doing web searches is vital. Preparation for technician certification Experienced techs who complete all 13 courses will have a good preparation for RV Service Technician Certification. Technicians pursuing the Certified Specialist path to certification may choose an abbreviated program by completing the Northampton course that corresponds to one or all of the five specialties that comprise the Specialist Path to certification. See page 14 for the RV Service Technician Career Ladder.
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Northampton’s courses are also approved for recertification credit. Students must successfully complete all course requirements to earn the credits. The number of credit hours awarded varies by course. The technician certification program registrar can answer questions about recertification. Email imcgrath@rvda.org, or call 703-5917130, x102.
About Northampton Community College Northampton Community College is a fully accredited institution. Students can choose from nearly 100 transfer and career programs leading to associate degrees, certificates and diplomas. The college is 90 miles west of New York City and 60 miles north of Philadelphia.
Learn More and Enroll To learn more and register for a course, visit https://lifelearn.northampton.e du/modules/. Click on “View Catalog” under “Center for Business and Industry (CBI)”. Then select “Technical and Trades.” Search for a course and follow the registration procedure. Call (610) 8615390 if you have problems registering. Tuition varies by course.
Certification How-to
It’s time to take the first step toward certification! The RV technician certification process is just a click away. Visit www.rvtechnician.com to learn more.
Step 1 Technician Certification Candidate: The candidate test is a basic orientation to the RV service technician career. The training and test is available at no cost and is located at: http://www.rvst.org/Candidate/.
Step 2 Registered Technician: This test establishes that the technician is proficient in core knowledge areas such as propane, basic electrical, fire & life safety, weight knowledge, and other technical skills.
Step 3 Select a Career Path Traditional Certification: This test is designed to evaluate both the general and specific knowledge in 12 different areas--propane, electrical, plumbing, brakes, suspension, towing, appliances, generators, hydraulics, interior, exterior, slide out systems and other technical skills. Specialty Certifications: There are five certified specialist areas that make up the right path on the RV Service Technician Career Ladder: body, chassis, electrical systems, appliances, and plumbing. Each test focuses on the subject related to the specialty.
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RV TECH CERT PREP COURSES Every technician can have access to individual self‐study training and cer fica on prepara on for all sec ons on the career ladder.
Just ge ng started? Take the FREE online Candidate test by clicking on “How to Become Cer fied” at www.rvtechnician.com
REGISTERED TECHNICIAN Course A. $89 The Registered Technician Course prepares RV Service Technician Candidates to take the Registered RV Service Technician test. *
Already a Registered Technician? Choose Your Path: CERTIFIED TECHNICIAN PREP COURSE
CERTIFIED SPECIALIST PREP COURSE
Course B. $249
Course C. $69/specialty
Comprehensive Cer fica on Prepara on Course that represents the le side of the RV Service Technician Career Ladder. This course is prepara on for tes ng as a Cer fied Technician. *
Prepares a technician to be tested and cer fied* in five areas of specialty: C1. Appliances $69 C2. Body $69 Coming Soon! C3. Chassis $69 C4. Electrical Systems $69 C5. Plumbing $69
ALL COURSES USE AN INTERACTIVE MULTIMEDIA ONLINE FORMAT. Combines text, graphics, and video with mentor support. All content is online. No extra materials needed. Courses align with core knowledge areas of cer fica on tests.* *Each fee offers access to the specific online prepara on course and DOES NOT cover cer fica on tes ng.
YES, I WANT TO REGISTER MY TECHNICIANS! (Copy this form to register more than four.) Company ________________________________________________
Developed by RVIA and available through the Mike Molino RV Learning Center.
Address _________________________________________________ City/State/Zip ____________________________________________ Phone _________________________FAX ______________________ Each technician MUST have a dis nct email address that only they can access.
Indicate which COURSE a technician is choosing with A, B, or C. If choosing C, indicate chosen special es by number.
Name _________________________________Email ______________________________________Course____________ $ ______*
Name _________________________________Email ______________________________________Course____________ $ ______*
Name _________________________________Email ______________________________________Course____________ $ ______*
Name _________________________________Email ______________________________________Course____________ $ ______*
Send progress reports and other no fica ons to the following supervisor:
TOTAL $ ______*
Name _______________________________________ Title ________________ Email ______________________________________
Method of Payment All registra ons must be pre‐paid in U.S. funds. Fees subject to change without no ce. __ Check enclosed: Payable to the Mike Molino RV Learning Center Credit Card __ VISA __ MC __ AMEX __ DISCOVER
Cardholder Name _______________________________ Billing Address __________________________________________________ Acct # ___________________________________________________________ Exp __________ Security Code __________________ Cardholder Signature _________________________________________________________________ Fax to (703) 359‐0152 or mail to the Mike Molino RV Learning Center, 3930 University Dr., Fairfax, VA 22030. Call (703) 591‐7130 to enroll by phone. Page 15
Form Created Feb. 2014
RV Service Textbooks
SUMMARIES & ORDER FORM Published by RVIA, Available through The RV Learning Center These RV textbooks help technicians increase their knowledge and understanding of the various RV components and operating systems found in today’s RVs, and also prepares them for the new testing requirements of the RV Service Technician Career Ladder. The complete set consists of 14 volumes --written by RV service experts, and the Electricity Demystified text.
SAVE 3 0 % WHEN YOU ORDER A COMPLETE H A R D C O P Y O R C D ‐ R O M S E T ! See next page for details!
Textbook Title
Price
Introduction to RV Service – Provides an introduction to the RV industry, the various types of RVs and their structural characteristics and systems, the basic tools utilized by RV technicians, and safety in the RV workplace. Summaries of industry codes and standards and RV technician job classifications are also included as well as basic $19.95 information on using RV service manuals. Developing and demonstrating solid customer relations and record keeping skills are also addressed.
# books Total $
RV Electrical Systems – Provides instruction on performing AC and DC voltage systems inspections and tests; servicing AC and DC power sources; servicing wiring/distribution systems; and maintaining, repairing and inspect- $49.95 ing AC and DC devices.
Electricity Demystified – Written in a step-by-step format, this practical guide begins by covering direct current (DC), voltage, resistance, circuits, cells, and batteries. The book goes on to discuss alternating current (AC), power supplies, wire, and cable. Magnetism and electromagnetic effects are also addressed. Detailed examples and concise explanations make it easy to understand the material.
$14.95
RV Ranges & Cooktops – Provides instruction on the installation, repair and replacement of ranges and ovens. This includes verifying gas pressure; verifying grate clips installation; checking lines and fittings; repairing and $39.95 replacing components; verifying range burners are not affected by operation of force air furnace or other appliances; and performing function test.
RV Propane Systems – Provides instruction on inspecting and maintaining propane containers and fittings; inspecting and maintaining the piping system; performing propane system tests; purging and filling containers; transferring propane from container to container; and burning off propane in a container.
$49.95
RV Generators – Covers the installation, maintenance and repair of RV generators, the generator section and control system. This includes inspecting, maintaining and repairing generator components and verifying battery voltage, fuel source and pressures, engine operation, output voltage and frequency, and governor operation.
RV Water Heaters – Covers the installation, repair and replacement of RV water heaters — Pilot, DSI (direct spark ignition) and Electric. Topics addressed include inspecting ignition systems, verifying gas pressure; troubleshooting the sequence of operation, repair and replacement of various components; draining and flushing the water heater and inspecting fittings for calcium deposits; checking fittings on the tank; inspecting and replacing the water tank; and checking lines and valves for motor aide.
$39.95
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$39.95
RV Plumbing Systems – Provides instruction on performing fresh water systems tests; inspecting and repairing fresh water storage tanks, distribution systems, and fixtures and devices; performing waste water systems tests; and $39.95 inspecting, repairing and replacing waste holding tanks and drainage piping systems.
RV Heating Appliances – Covers installation, repair and replacement of RV heating systems, including gravity, pilot and DSI (direct spark ignition furnaces). Topics examined include verifying pressure and electrical voltage; inspecting and cleaning burner, pilot, exhaust tube and air intake; troubleshooting the sequence of operation; repairing and replacing various furnace components; inspecting and correcting ducting and return air.
$39.95
RV Service Textbooks
RV Pre-Delivery Inspection – Introduces and explains the many important steps in inspecting the RV before deliver- ing to the customer, including checking propane systems, pre-testing all appliances and accessories, testing and in specting the AC and DC electrical system; checking safety items, lighting, window roof molding seals, and wiper $39.95 blades; checking and lubing doors; visually inspecting chassis; checking lug nuts and tire pressure; testing water supply and drainage systems; and conducting a test drive.
Save almost $200 – Complete Book Set
$382.00
TOTAL COST OF TEXTBOOKS IF PURCHASED INDIVIDUALLY
$574.25
RV Refrigerators – Provides instruction on the installation, repair and replacement of absorption refrigerators (manual and automatic selection). This includes verifying proper venting, AC and DC power sources, propane gas pressure, and leveling; diagnosing and replacing electric and gas components; diagnosing and replacing the cooling unit; diagnosing, repairing and replacing the internal ice maker components; and performing function tests.
RV Air Conditioning – Covers the installation, repair and replacement of air conditioning and heat pump units, including verifying air flow, assessing the integrity of the electrical system, and evaluating the integrity of refrigerant systems.
$39.95
$39.95
RV Preventive Maintenance – Examines what services to perform for preventative maintenance, including check- ing propane systems; servicing and adjusting appliances; testing G.F.C.Is; winterizing and de-winterizing coach; checking safety items; checking and lubricating doors; checking exterior lights; checking window roof molding seals; changing oil and filter on power plants; checking wiper blades; visually inspecting fluid levels; servicing batter- $39.95 ies; inspecting belts and hoses; changing chassis oil and filter and lubricating chassis; changing transmission oil, filter and gasket; visually inspecting chassis; checking lug nuts and tire pressure; flushing and refilling cooling system; and performing a test drive.
RV Brakes, Suspension & Towing – Covers the basics of brakes and brake controllers used in RV towable sys tems. References RV suspension systems as well as wheels and tires. Fully describes types of RV towing systems, hitches, wiring, and accessories. Includes information on troubleshooting, repair and replacement of stabilizer jacks $39.95 and mechanical landing gear jacks. Textbook also covers vehicle weights, weight safety, weight labels, legal regulations, codes and standards. RV Hydraulics – Covers the basic principles and laws of hydraulics, hydraulic terminology, special tools and equipment and basic hydraulic circuits. The book introduces the technician to hydraulic system components and their functions. Includes information on performing hydraulic system maintenance, safety, and troubleshooting procedures.
$39.95
ALSO AVAILABLE ON CD-ROM (NOTE: Electricity Demystified is NOT on the CD-ROM, but will be included in hard copy format with your order.)
$382.00
Price includes shipping and handling.
Total Amount Enclosed: $
Name: Shipping Address:
Company:
City: Phone:
Method of Payment (Please Check One): ❏ Check (Made Payable to the Mike Molino RV Learning Center ❏ Send an Invoice (RVDA Members Only) ❏ Credit Card: ❏ Visa ❏ MasterCard ❏ Amex ❏ Discover
State: Fax:
Zip:
Mail this form to Mike Molino RV Learning Center or fax to (703) 359-0152. For more information call (703) 591-7130 or visit our website at www.rvlearningcenter.com
Card No.: Name on Card Signature: Billing Address (if different from above):
Expiration Date:
Page 17
New Products
Durable “Y” Adapters Ensure Power Compatibility When camping or RVing, owners need reliable power delivery products to solve any compatibility issues. Conntek's line of 30 amp and 50 amp Camp Power “Y” Adapters are designed to adapt a single power source into two sources safely. This allows users to connect to their power source effortlessly. Some models feature an easy-to-unplug Sure Grip connector, while others employ the Ergo Grip Handle. The Ergo Grip not only makes the adapter easy to use, but its right angle design reduces stress on the connector. Ergo Grip models include an LED indicator that alerts users when power is on. Contact Conntek 414-482-0800 or visit www.conntek.com.
length handles, helping save space aboard the RV. A flexible washing tool, it can be combined with three different pads for varying surface types: a fine pad for light cleaning and scrubbing non-skid and other durable surfaces, a medium pad for general cleaning, and a coarse pad for heavy-duty cleaning and paint preparation. A synthetic lamb's wool cover is also available and suitable as an all-purpose material. Contact Shurhold at 800-962-6241 or visit www.shurhold.com/rv.
Shade cleaning and repair is easier with United Shade
Flexible Tool Keeps Surfaces Clean
Described as “First Aid” for shades, United Shade’s Spray ‘n Brush RV shade cleaner uses an advanced surfactant formula that breaks the chemical bond between soil and fabrics. The product’s cap provides a built-in brush that can penetrate and remove tough stains.
Shurhold’s Swivel Scrubber can tackle almost any task, including removing leftover soap residue after a thorough cleaning, to washing windows and floors. It attaches to Shurhold's telescoping or fixed
United Shade also offers a shade repair kit with updated color-coded instructions and illustrations to make repairs even easier. The kit includes parts and directions for repairing two-cord day/night shades, four-cord day/night shades, and two-cord night shades. A scissors and flat head and Phillips screwdrivers are the only tools needed. Visit www.unitedshade.com.
Page 18
Recalls
Note: For more information on these and all federal recalls, contact the National Highway Traffic Safety Administration’s Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Newmar: Steering Newmar Corporation is recalling certain MY 2013-2014 motorhomes manufactured from October 15, 2012, through June 20, 2013. The castle nuts for the steering linkage ball joint fasteners, which mount to bell cranks, may be loose. If the castle nuts become completely loose, the steering linkage may separate from the bell cranks without warning. This may cause a loss of steering, increasing the risk of a crash. Newmar will notify owners, and Spartan dealers will replace the steering linkage fasteners free of charge. Customers may contact Newmar at 1-800-731-8300.
Starcraft: Tire Labels Starcraft RV Inc. is recalling certain MY2014 Comet BK, BW, BX, and BY recreational vehicles manufactured from August 22, 2013, through December 10, 2013. The certification label incorrectly identifies the load range of the tires, so these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 120, "Tire Selection and Rims for Motor Vehicles Other Than Passenger Cars." An inaccurate label may result in the installation of replacement tires with an insufficient load
Page 19
range, which may lead to sudden tire failure and an increased risk of a crash. All affected trailers are quarantined in dealer inventory. Starcraft will send corrected labels to those dealers. Owners may contact Starcraft customer service at 1-800945-4787.
Airstream: Propane Tanks Airstream Inc. is recalling 2013-2014 Airstream Interstate recreational vehicles manufactured from August 2012 through October 2013. The installation of the propane tank and the regulator may damage the regulator, allowing propane to escape out of the safety release vent if it experiences an over-pressurized condition. If the vehicle is parked in an enclosed storage area in the presence of an ignition source, the escaping propane can collect and potentially cause a fire and or explosion. Airstream will notify owners, and dealers will replace the regulator on the propane tank, free of charge. Owners may contact the Airstream Warranty/Service Department at 1-937-596-6111.
Tiffin: Electric Fireplaces Tiffin Motorhomes Inc. is recalling certain MY 2013-2014 Allegro 33AA motorhomes equipped with an electric fireplace. The fireplace may ignite a piece of exposed wood inside the electric fireplace. If the wood ignites, the rest of the motorhome
could also catch fire.Tiffin will notify owners, and dealers will install a heat shield to keep heat from the exposed wood. Owners may contact Tiffin at 1-256-356-8661.
Fastec-Brand Door Lock Recall The following companies have issued recalls of certain units that were equipped with Fastec-brand door locks. In all of the affected units, it may be possible to remove the key from the lock in a way that potentially jams the deadbolt. If the deadbolt jams, the interior side of the door lock may also jam, and a person inside the travel trailer at the time would then be locked in and unable to exit the vehicle without using the emergency exit, increasing the risk of injury.
Riverside Travel Trailer Riverside Travel Trailer Inc. is recalling certain MY 2006-2014 travel trailers manufactured from January 1, 2010, through April 30, 2013 and equipped with Fastec-brand door locks. Riverside will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed. Owners may contact Riverside at 1-765-472-3920 or Fastec at 1-800-837-2505.
Skyline Skyline Corporation is recalling certain MY 2006-2013 travel trailers and fifth wheels manufactured from January 1, 2006, through May, 31, 2013 and equipped with Fastec-brand door locks. Skyline will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed. Owners may contact Skyline at 1-800-755-6521 or Fastec at 1-800-837-2505.
Monaco Monaco RV is recalling certain MY 2008-2013 recreational vehicles equipped with Fastec-brand door locks. Monaco will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed. Owners may contact Monaco at 1-877-466-6226 or Fastec at 1-800-837-2505.
Cruiser RV Cruiser RV is recalling certain model year 2006-2013 Fun Finder, Shadow Cruiser, Fun Finder Xtra, Viewfinder, Signature, Radiance, and Enterra recreational trailers manufactured January 1, 2006, through April 25, 2013 and equipped with Fastecbrand door locks. Cruiser will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed. Owners may contact Cruiser at 1-260562-3500 or Fastec at 1-800-837-2505.
Page 20
The
Mike Molino
Mike Molino RV Learning Center Scholarship Program FACT SHEET AND APPLICATION: 2014-2015 ACADEMIC YEAR About This Scholarship
Requirements*
Enclose with Application:
The RV Learning Center’s Scholarship Program awards $2,500 scholarships to deserving college undergraduate students majoring in business, finance, economics, accounting, or other RV industry-related subjects. A factor for awarding the scholarship may be an applicant’s background of RV industry employment or a desire to work in the RV business after completing post-secondary education. The scholarship program is made possible through the generosity of the Newt and Joanne Kindlund Family.
• Must be a rising sophomore, junior, or senior college undergraduate student.
1. An official copy of your most recent college transcript. 2. A copy of your SAT/ACT scores. 3. An essay of not more than 500 words on “My Goals and Objectives in College.” 4. A list of extracurricular activities, honors, etc. 5. A copy of your FAFSA form (available at your school or at www.fafsa.ed.gov). 6. Digital photo for publicity (only used if candidate receives scholarship).
Eligibility Requirements We will award a scholarship to an RV-related company employee or their dependent based on a combination of factors.
• Must complete an essay on their goals and objectives for attending college. • Must submit a completed Free Application for Federal Student Aid (FAFSA) form. The form is available at: www.fafsa.ed.gov. • Must demonstrate the ability and willingness to fund a portion of their educational expenses on their own. • Must be accepted into an accredited four-year college or university as a condition of receiving the scholarship. • Must have a 2.8 or better cumulative grade point average, and a 1050 minimum SAT score (1575 minimum on the 2400 point scale). A minimum ACT Composite Score of 22 is also acceptable. *All requirements must be met by the application deadline. Dealer principals and their dependents are not eligible.
Submit application packet to: Mike Molino RV Learning Center 3930 University Drive Fairfax, VA 22030 or fax to: (703) 359-0152, or by e-mail to info@rvda.org
Applicant’s Name: ________________________________________________________________________________________ Address: ____________________________________________________________________________________________________ Phone: ______________________________________________ E-mail: ______________________________________________ Sponsoring RV-related Company: ________________________________________________________________________ Address: ____________________________________________________________________________________________________ Phone: ______________________________________________ E-mail: ______________________________________________ High School:__________________________________________________ Year Graduated: ______ SAT/ACT Score: ________ Address: __________________________________________________________________ Phone: __________________________ College Attending in 2014-2015: __________________________________________________________________________ Address:__________________________________________________________________ Major: __________________________ Have You Been Accepted?: ______ If No, When Do You Expect to Be? ____________ College Credits Completed: ________ College GPA: ______ Estimated College Expenses (One Year): $ __________ Are You Employed? No
% to Be Covered by Self/Family: _________%
Yes Employer: ________________________________________________________________
How Long/When?____________________________________________________________________________________________ By signing below, I indicate that I have read the fact sheet that accompanies this application and that I meet the eligibility criteria specified for scholarship applicants. Signature: ________________________________________________________________________________________________
Deadline: June 2, 2014. To be considered, all application materials must be received by the deadline. For more information and to download additional applications, visit www.rvlearningcenter.org or e-mail info@rvda.org.
Page 21
10th Edition Service Management Guide (Flat Rate Manual) The expanded Service Management Guide offers over 100 pages of average work unit times for the most basic service functions performed by competent RV technicians.
The 10th Edition of the Service Management Guide offers extensive updates and additions provided by dealers, service managers, and technicians.
It also offers all new Service Check Sheets that provide a valuable reference for service managers and technicians.
It is a great tool for the service department when working with extended service contracts.
The Service Management Guide is also available in CD-ROM.
The Service Management Guide is designed to provide reasonable guidance relative to the time required for competent technicians to complete assigned tasks. It is an important part of the service management system, but it is not intended to be the sole determinant of prices or rates charged in that sale of service. Manual or CD-ROM: RVDA Members $164.95
Non-Members: $330.00
Manual and CD-ROM: RVDA Members $275.00
Non-Members: $550.00
Order Online at http://www.rvlearningcenter.com. Note: prices are subject to change without notice
Order Form – 10th Edition Service Management Guide (Flat Rate Manual) Name:____________________________________________________________________________________________ Company Name:___________________________________________________________________________________ Address:_________________________________________________________________________________________ City:__________________________________________State:________Zip Code:______________________________ Phone:___________________________________Fax:______________________E-mail:________________________ ___RVDA Member
___Non-RVDA Member Manual - # of Copies:___ CD-ROM - # of Copies:____
Method of payment (Please check one) ___Check enclosed (Made Payable to: Mike Molino RV Learning Center) ___Send an invoice (members only) Credit Card: __Visa __Master Card __American Express __Discover Card Number:_________________________________________Expiration Date:_________Security Code:________ Name on Card:_____________________________________Signature:______________________________________ Billing Address:_________________________________________________________Billing Zip:_________________
RVDA, 3930 University Dr, Fairfax, VA 22030 (703) 591-7130, Fax (703) 359-0152, Email: info@rvda.org 10/13
Page 22
Online Training with FRVTA’s
DISTANCE LEARNING NETWORK FRVTA – The Mike Molino RV Learning Center Partnership $995 per year for each dealership location. Over 50 sessions available, 24 hours a day, seven days a week, with full access to training through July 31, 2014. The DLN offers your dealership: • • • • •
tion sections. Also included are manufacturer- and supplier-specific advanced repair and troubleshooting classes designed to upgrade technicians’ skills. Completion of these classes qualifies for recertification hours. Classes are available 24/7 throughout the program year, providing maximum flexibility. • Service Writers/Advisors – This three-hour program is valuable for both new staff and experienced personnel preparing for the RV Learning Center’s Service Writer/Advisor certification.
Onsite training Group training No travel time or expenses Self-determined pace One fixed price of $995 for the subscription term
• Greeters/Receptionists – This 50-minute session is suitable for all employees who need customer service skills. It includes a final exam and certificate of completion.
The DLN offers online training for:
• RV Technicians – The certification prep course helps technicians get ready for the certification exam. • Dealers/GMs – This program features important Your subscription includes unlimited access to more topics for management, including lemon laws, LP gas than 50 training sessions, reviews, and test preparalicensing issues, and the federal Red Flags Rule.
DEALERSHIP REGISTRATION Company Name: ____________________________________________________________________________________________ Address: ____________________________________________ City:________________________ State: ____ Zip: __________ Phone: ______________________________________________ Fax: __________________________________________________ Mentor Name: ________________________________________________________ Phone: ______________________________ E-mail (at dealership) : __________________________________________________ Fax: ________________________________
**High speed Internet access required. RVIA service textbooks not included** _____ location(s) at $995 each = payment due: $__________________ (select payment method below)
PAYMENT METHOD
Note: prices are subject to change without notice. Complete lower section and mail or fax to:
Florida RV Trade Association, 10510 Gibsonton Drive, Riverview, FL 33578, (813) 741-0488, Fax: (813) 741-0688
q
PAY BY CHECK OR MONEY ORDER
q
PAY BY VISA OR MASTERCARD
Name on Credit Card: ______________________________________________________________________________________ Card Number:__________________________________________________ Security Code: _________ Expires: ____________ Card Billing Address: ________________________________ City:________________________ State: ____ Zip: __________ Card Holder Signature: ______________________________________________________________________________________ For more information, call (386) 754-4285 or go to https://www.fgc.edu/academics/occupational-programs/rv-institute/
Page 23
11/2013
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