Sept Oct 2014 RV Technician

Sept/Oct 2014

2014 RVDA CONVENTION OFFERS SERVICE TRAINING

Furnace Troubleshooting PAGE 13

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Service Training at RVDA’s Convention Page 16 Page 16

A Simpler Way To Replace Batteries In a Bank PPaaggee 1100

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September/October 2013

Furnaces 5 Furnace Troubleshooting

Batteries

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10 A Simplified Approach to Replacing Batteries

Training

13 Training Sources for Continuing Education Units

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Convention/Expo 16 The 2014 RV Dealers Convention/Expo Offers Educational Opportunities for Every Department

New Products 1133 G Heerree Uss H EU CE Yoouurr C Geett Y 15 Adapters, Tire Pressure Monitoring, More

DEPARTMENTS 3

From the Editor

4

Board of Directors

25 Recalls 27 Contributors

Certification Page 28

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Sept/Oct 2014

FROM THE EDITOR

Troubleshooting Furnaces, Replacing Batteries, and More With temperatures starting to fall now, RVers are going to be having a moment of truth—when they turn on their thermostats, will heat come blowing out or…not?

Furnace problems can run the gamut from the complex to the simple. Is it a voltage problem, or is it a mouse nest in the blower?

You’ll find a detailed guide to furnace troubleshooting in this issue that covers the entire system, starting with the thermostat and working through the other components.

RV Technician thanks writer Greg Wischmeyer for this story and the accompanying photos.

Next up is a story from Steve Savage describing a simple approach to replacing batteries in a battery bank. Replacing one or two batteries might not be a big deal, but when you’re dealing with six, things can get dicey. Savage says he’s seen his share of terminals melted on batteries when the

R

connections were incorrect. Try his method for keeping track of what goes where and see if it saves you time and headaches.

If you’re a certified technician, you’ve put in the hard work and long hours to attain that status – don’t risk losing it. Be sure you get the continuing education credits needed for recertification. There are more training sources out there then you might think.

RVDA Service Consultant Tony Yerman has started a list of offerings that qualify for CEUs and will update it periodically.

Finally, RVDA’s convention is also a source of training and CEUs. Check the special convention section for what’s available. The convention is Nov. 10-14 in Las Vegas.

Mary Anne Shreve Editor mashreve@rvda.org (703) 591-7130 x117

RV Technician Advisory Group Randy Biles, Pikes Peak Traveland Inc. Tom Fribley, Fribley Technical Services Inc. Ellen Kietzmann, Blue Ox Gary Motley, Motley RV Repair Steve Savage, Mobility RV Service Tony Yerman, RVDA Service Consultant

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THE MIKE MOLINO RV LEARNING CENTER BOARD OF DIRECTORS

Chairman Jeff Pastore Hartville RV Center Inc. Hartville, OH (330) 877-3500 jeff@hartvillerv.com

Director

Director

Eleonore Hamm RVDA of Canada Richmond, BC (604) 204-0559 eleonore_hamm@rvda.ca

Matthew Miller Newmar Corporation Nappanee, IN (574) 773-2381 mlmiller@newmarcorp.com

Vice Chairman Dan Pearson PleasureLand RV Center Inc. St. Cloud, MN (320) 251-7588 D.Pearson@pleasurelandrv.com

Director Andy Heck Alpin Haus Amsterdam, NY (518) 842-5900 aheck@alpinhaus.com

Director Russ Patton Byerly RV Center 295 East 5th St. Eureka, MO (636) 938-2000 rpatton@byerlyrv.com

Secretary/Treasurer Bill Koster Protective St. Louis, MO (636) 5365704 bill.koster@protective.com

Director Jeff Hirsch Campers Inn of Kingston Kingston, NH (603) 642-5555 jhirsch@campersinn.com

President Phil Ingrassia, CAE RVDA Fairfax, VA (703) 591-7130 pingrassia@rvda.org

Director Rick Horsey Parkview RV Center Smyrna, DE (302) 653-6619 rhorsey@parkviewrv.com

Director Mick Ferkey Greeneway Inc. (Route 66 Dealer) Wisconsin Rapids, W I (715) 325-5170 mickferkey@greenewayrv.com Director Darrel Friesen All Seasons RV Center Yuba City, CA (530) 671-9070 Darrel@allseasonsrvcenter.com

Director Steve Plemmons Bill Plemmons RV W orld Rural Hall, NC (336) 377-2213 steve@billplemmonsrv.com Director Tom Stinnett Tom Stinnett RV Freedom Center Clarksville, IN (812) 282-7718 tstinnett@stinnettrv.com

Director Newt Kindlund Kindlund Investments Winter Park, FL (407) 628-4211 newt@kindlund.com

Director Tim Wegge Burlington RV Superstore Sturtevant, WI (262) 321-2500

Director John McCluskey Florida Outdoors RV Center Stuart, FL (772) 288-2221 john@floridaoutdoorsrv.com

Director Brian W ilkins Wilkins R.V. Inc. Bath, NY (607) 776-3103 bwilkins@wilkinsrv.com

The Mike Molino RV Learning Center Staff

Phil Ingrassia, CAE RVDA Education Foundation President

Hank Fortune Director of Finance

Julianne Ryder Marketing Communications Specialist

Ronnie Hepp, CAE Vice President for Administration

Jeff Kurowski Director of Industry Relations

Liz Fleming Education Coordinator

Karin Van Duyse Chief, RV Learning Center

Isabel McGrath Technician Certification Registrar

Tony Yerman RV Service Consultant

Mary Anne Shreve Editor

Julie Anna Newhouse Marketing Manager

Trish Williams Accounting Clerk

Chuck Boyd Dealer Services Manager

Brett Richardson, Esq., CAE Director of Legal & Regulatory Affairs

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Furnaces

Trouble Shooting Furnace Components

By Greg Wischmeyer

RVers expect heat to come blowing out when the thermostat is turned on. It doesn’t always turn out that way! This article covers key furnace component requirements. With all components operating, the furnace will run as a complete system. While a short article can’t include all furnace models and faults, this article will help technicians understand the individual components’ relationship within the furnace system.

Without backing up the electrical system past the 12-volt circuit breaker, voltage needs to be between 10.5 VDC and 13.5 VDC. Improper voltage can cause ignition problems as well as blower speeds that are too fast or too slow. Next, the thermostat needs to be checked out. Many thermostats last for years but some don’t. Thermostats need to have voltage in and voltage out verified.

What is power in RV terms? It’s the available voltage and amperage to operate the electrical systems. Demands on the RV’s electrical system include the furnace.

Voltage at thermostat

Voltage at fuse

Some thermostats also send power to the AC unit. The contact points and heat anticipator strip may need to be cleaned. (I once removed a dead lady bug from between a set of AC relay points that had shut down the AC on a 105-degree day).

Many thermostats draw 1.0 amp, and this can be checked with a VOM.

(continued on next page) Page 5

Blower motor VDC terminal Thermostat contact points and heat anticipator

All systems go up to this point? Time to check the TDR (time delay relay). The TDR should have constant voltage to the (+) terminal and a good ground from the (-) terminal. The TDR needs to receive signal voltage from the thermostat to operate as the relay that it is. A TDR is a normally open relay and needs to close when activated.

Without the TDR closing, no VDC will be present at the motor or blower terminal.

Additionally, the TDR will remain closed for 45-90 seconds after the 12 VDC from the thermostat ceases. This will allow for the blower to cool the combustion chamber.

(The 14 volts shown on the VOM are coming from a separate converter used on my bench testing.)

The blower is the lungs of the furnace. The furnace blower motor is dual purpose--one side draws combustion air in, while the other side provides circulation. Ensure proper voltage to the blower and ensure a good ground. Checking the blower will indicate if the motor itself is in good condition. There may be restrictions on the rotation of the motor shaft. Restrictions could include dirt, lint, hair, nests or restrictions on the blower wheels.

Mouse nest restricting blower wheel

VDC into circuit board and TDR Page 6

(continued on next page)

Safety components include limit switches and sail switches. Limit switches are normally closed and heat activated to shut the gas flow down. The limit switch should not be checked by using a heat source like a BBQ lighter. Too much heat can change the value of the limit switch. Check it with the VOM, and if it shows continuity, it’s good.

Fan control circuit boards or ignition circuit boards often can be checked by module board field testers that facilitate trouble shooting of the “boards.” Most larger shops will have these units.

Fuel is also needed for an RV furnace. On an RV furnace, the electrical system controls the propane entering the system through the fuel solenoid. Starting after 1985 models, dual solenoid valves were used. These are also called redundant valves. The dual valve gives extra protection against propane leaking past the valve seals. Of particular importance on the dual valves is the (+) and (-) connections.

The fuel solenoids should draw about 30-50 ohms through their coils.

Limit switch with VOM showing continuity

The sail switch ensures that there is proper air flow from the blower before “closing” and sending 12VDC for ignition. Sail switches can malfunction because of blocked return air grills, blocked or restricted ducts and registers, dirt on the sail switch paddle (weighing it down), and or a bent paddle.

Gas solenoid showing 42 Ohms

At the electrode, electricity meets fuel. The electrode needs to be checked for a cracked ceramic insulator. This could allow a short. The electrode will also have a remote or built-in flame sensor sending a milli-amp signal to keep the furnace running.

Sail switch “closed” showing continuity Page 7

(continued on next page)

Electrode gap

Electrode insulator

Fuel burner assembly with orifice

Pressure drop test

None of the above trouble shooting steps mean anything if there’s not enough propane at the proper pressure. A low pressure check needs to be performed if inadequate propane is suspected. Also, adequate pressure may exist but the supply may be diminished due to a defective propane regulator or restricted propane piping. Check copper tubing, rubber LP hoses and black pipe. Is there a blockage in the furnace fuel orifice?

Propane pressure test Page 8

(continued on next page)

I hope this article will help the newer technician “break down� the furnace components for trouble shooting purposes. I always grin when the simplest thing can bring everything else to a grinding halt.

Remember the lady bug!

I would like to thank Leo Akins from Forest

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River for his equipment support and Mike Williams from Atwood Mobile Products for his technical support.

Gregory Wischmeyer is an RVIA Codes & Standards Inspector and a certified RV service technician.

Batteries

A Simplified Approach to Replacing the Batteries in a Battery Bank

By Steve Savage When it’s time to replace the batteries in a battery bank, there are two things that can get tricky -- the batteries are hard to reach, or there are a number of them.

when connections went awry, I got to thinking that there must be a better way.

The first task is to ensure the cables maintain the correct polarity. In other words, to make sure the positive ends of the cables go back on the positive terminals and the negatives on the negative terminals. The second task is making sure the cables are connected to the correct battery.

Why are these steps important? If you’ve been a tech for a while, you’ve seen your share of terminals melted on batteries when connections were incorrect. I just completed work on a system in which the inverter went to heaven when things weren’t put back on the way they came off.

It might not be a big deal if you’re dealing with a travel trailer or fifth wheel with only one or two batteries. And at first glance, it seems like it shouldn’t be difficult, but start disconnecting six 6-volt batteries in series/parallel connections do-si-doing with an inverter/solar system or in a coach where it’s tough to even see the battery terminals and things can get stressful.

Having recently worked on a coach where the tech lost track of what went where, and then on a couple of rigs where the terminals had been blown completely off the batteries

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In the past, I’ve tried labeling and using colored wire tape but often found it didn’t want to stay put, wasn’t always easy to get on, and sometimes was hard to read.

Snapping a picture with a smart phone can be helpful, but it’s not always possible to get the phone in the best position. With a job on deck done by a do-it-yourselfer with six batteries mounted in two separate compartments, I thought there must be an easier way to label the battery cables without first removing any of them from the terminals. It had to be so simple that even a tired tech could do it, and it had to be foolproof. Here’s what I came up with.

Step 1 Unplug the shoreline and pull the fuse feeding the inverter or converter, if there is one. You can also throw the

disconnect, if there is one. This step protects everything upstream from anything you do downstream.

Step 2 Draw a simple sketch of the battery layout and the terminal orientation so the new batteries can be installed in the same position with the terminals oriented the same way. This is just boxes with a + or showing terminal orientation.

Step 3 Assign each battery a color that corresponds to one of the colored wire ties you have in your possession. For example, with a four battery system, one battery could be green, one blue, one orange, and one yellow. There are dozens of different colored wire ties available online, but you can get enough colors to handle a fourbattery bank at any Advance Auto in a set for under $10.

Step 4 Put a red wire tie on the terminal end of each cable connected to a positive terminal. Next, put a white wire tie on the terminal end of each cable that’s connected to a negative terminal. This step insures that when it all goes back together, polarity is maintained. (See photo on next page.)

Step 5 Just up from the wire ties that denote positive and negative terminals, put a colored wire tie that matches the color you assigned to that battery. For example, a cable connected to the positive terminal on the “green” battery would have a red wire tie on the very end and a green wire tie next to it. The end of each cable would have two wire ties, one noting positive or negative and one noting which battery it connects to.

This step insures that not only is polarity maintained, but the cable connects to the correct battery.

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Once these steps are done--none of which require you to disconnect any cables--you can remove cables with impunity since, as long as you put the new batteries back in the same position as the old, there is no way to mistake what goes where with the new connections. I usually put electrical tape on the cable end as I remove it to avoid making it look like I’m arc welding, if the end is still connected to another battery.

Once I have the new batteries in place, when I reattach the cables, I don’t cut the wire ties back until I have tightened the cable to the terminal. That makes it easy to not forget whether I have tightened a cable down onto the terminal. (See photo on next page.) Once tightened, I cut the tie back to the fastening clip but leave the wire tie in place. I leave my simple schematic with the customer along with a brief explanation so the next time battery replacement rolls around, it should take even less time.

The wire ties stay in place much better than wire tape, they require much less time than labeling, and they’re simpler than trying to follow a picture taken with a smart phone. I have found matching cables and batteries according to wire tie color completely removes the age-old worry of what-goeswhere when replacing multiple batteries in a battery bank. Now the only tough part of the job is lifting those new batteries into place!

Steve Savage is a master certified technician and a member of the RV Technician Advisory Board. He can be contacted at mroeditor@chartertn.net.

(continued on next page.)

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Training

Training Sources for Continuing Education Units

By Tony Yerman Earning certification as an RV professional is a major career accomplishment.

Make sure you retain your certification by getting the necessary continuing education credits. Here are some available sources of training.

Airxcel (Air conditioner) Class: Tech Training #CEUs: 8 Category: Technician Place: Hiawatha, IA at Midwest Service Tech Training Dates: 12/8/14 Contact: J. Ketelsen at Ketelsen RV Phone: (319) 377 – 8244 Email: jketelsen@ketelsenrv.com Atwood Mobile Products (Furnace, water heater, range, cooktop) Class: New Product Overview #CEUs: 1 Category: Parts, svc. writer, svc. mgr.

Place: Louisville, KY at RVIA Show Dates: 12/3/14 Contact: Maria Wathen, RVIA Phone: (703) 620-6003 x367 Email: mwathen@rvia.org Class: New Product Training #CEUs: 4 Category: Technician Place: Louisville, KY at RVIA Show Dates: 12/4/14 Contact: see above Class: Tech Training #CEUs: 8 Category: Technician Place: Hiawatha, IA at Midwest Service Tech Training Dates: 12/8/14

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Contact: J. Ketelsen at Ketelsen RV Phone: (319) 377 – 8244 Email: jketelsen@ketelsenrv.com Bunzer Consulting Class: Troubleshooting #CEUs: 2 Category: Svc. writer, svc. mgr., technician Place: Louisville, KY at RVIA Show Dates: 12/3/14 Contact: Maria Wathen, RVIA Phone: 703-620-6003 x367 Email: mwathen@rvia.org Dometic Technical Education Training (Air conditioner, awning, refrigerator) Class: Product Training #CEUs: 16 Category: Parts, svc. writer, svc. mgr., technician Place: Ottawa, ON Dates: 11/20/14 Contact: Maria Wathen, RVIA Phone: (703) 620-6003 x367 Email: mwathen@rvia.org Class: Tech training #CEUs: 16 Category: Technician Place: Hiawatha, IA at Midwest Service Tech Training Dates: 12/8/14 Contact: J. Ketelsen at Ketelsen RV Phone: (319) 377 – 8244 Email: jketelsen@ketelsenrv.com

HWH Corp (Hydraulics, leveling systems, slide out room mechanism) Class: Technical School #CEUs: Multiple Classes and CEUs as listed on website Category: Technician Place: Online Dates: Ongoing Contact: (563) 724-3396 or (800) 321-3494 Website: http://www.hwhcorp.com/onlineschool.html King Satellite Antennas Watch the RV Training Calendar for upcoming dates. http://www.rvtrainingcalendar.com/cal_list.cfm?T rainCat_ID=5 Category: Parts, svc. writer, svc. mgr., technician Lippert Components Inc. (Strap Tek Hitch, 2000 Bedlift, Linc Pad, Wastemaster) Class: New Product Overview #CEUs: 1 Category: Parts, svc. writer, svc. mgr.

Place: Louisville, KY at RVIA Show Dates: 12/3/14 Contact: Maria Wathen, RVIA Phone: (703) 620-6003 x367 Email: mwathen@rvia.org Class: New Product Training #CEUs: 4 Category: Technician Place: Louisville, KY at RVIA Show Dates: 12/4/14 Contact: see above Class: Tech Training #CEUs: 8 Category: Technician Place: Hiawatha, IA at Midwest Service Tech Training Dates: 12/8/14 Contact: J. Ketelsen at Ketelsen RV Phone: (319) 377 – 8244 Email: jketelsen@ketelsenrv.com Marshall Excelsior LP Gas Watch the RV Training Calendar for upcoming dates.

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http://www.rvtrainingcalendar.com/cal_list.cfm?T rainCat_ID=5 Category: Parts, Svc. writer, svc. mgr., technician On Line Training, RVDA/RVIA (Complete Career Ladder Training) Class: Technical School #CEUs: Multiple Classes and CEUs as listed on website Category: Technician Place: Online Dates: Ongoing Contact: Phone: (703) 591-7130 Website: http://www.rvtechnician.com/Public/Home/Public /Default.aspx?hkey=52c40833-cc9e-45b4-8eed62c241bb2ca3 Suburban (Furnace, water heater) Class: Tech training #CEUs: 8 Category: Technician Place: Hiawatha, IA at Midwest Service Tech Training Dates: 12/8/14 Contact: J. Ketelsen at Ketelsen RV Phone: (319) 377 – 8244 Email: jketelsen@ketelsenrv.com Thetford/ Norcold (Sanitary, refrigerator) Class: New Product Training #CEUs: 3 Category: Technician Place: Louisville, KY at RVIA Show Dates: 12/4/14 Contact: Maria Wathen, RVIA Phone: (703) 620-6003 x367 Email: mwathen@rvia.org Tom Manning and Associates Representatives for King, Marshall Excelsior, Safety Alert, and Pullright. Offer onsite training.

Category: Parts, svc. writer, svc. mgr., technician Contact: Steve Stewart Phone: (801) 389-9112 Email: steve.stewart.tma@gmail.com If you have questions, please contact Tony Yerman, RVDA’s service consultant, at tyerman@rvda.org.

New Products

Adapter Connects RVs to Generators with Safety and Ease

Power often is unavailable while RVers are on the road, and they're forced to use generator power.

Conntek's newest Ergo Grip Adapter makes connecting an RV or travel trailer to a portable generator easy and safe. It features a NEMA L5-30P to NEMA TT-30R configuration and is rated for 30A, 125V outlets with a maximum wattage of 3,750W. Injection molded for durability, the Ergo Grip RV Generator Adapter is impact-resistant and withstands harsh weather conditions.

With its bright yellow STW jacket, it won't get lost among other cords. The connector features an ergonomic grip that makes it easy to grasp when plugging and unplugging. The connector includes a built-in LED power indicator that glows bright blue to show that a power connection has been safely made. This pigtail is UL and C-UL listed and features a limited 5-year warranty. Visit www.conntek.com.

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RV Tire Pressure Monitoring System Featured on Tredit Tires Tredit Tire & Wheel Company now has tires featuring Lippert Components' Tire Linc™ tire pressure monitoring system (TPMS). Tire Linc was specifically engineered for RVs, unlike systems "borrowed" from auto applications. It’s an electronic system that monitors air pressure and temperature inside the tires, reporting real-time info to drivers via a gauge. It warns if pressure or temperature fluctuates rapidly, indicating possibly dangerous tire conditions. Tire Linc can be synchronized before or after an OEM has installed tires, while other systems must be tracked and kept grouped with their respective tires during production.

Water Spots Are Gone With Glass Polishing Pads Spotted windshields have reduced visibility when oncoming headlights hit them.

Shurhold Industries' Magic Wool Polisher Pad and Hand Pad, made of ultra-fine bronze metallic wool, remove water blemishes when used with Shurhold's Buff Magic. The hand pads are great for restoring and maintaining wood, metal and glass surfaces. They can also be used to remove rust and oxidation and can even be used to clean clean solar panels. Visit www.shurhold.com/rv.

S P E C I A L

C O N V E N T I O N

P R E V I E W

PASSPORT TO EXCELLENCE New location, new time, new level of excitement over this year’s RV Dealers International Convention/Expo

By RVDA staff

B Adding to the excitement surrounding this year’s convention is the return of the RVBusiness Top 50 Dealer Awards after a 3-year hiatus.

etter timing, a new location, and fresh new workshops are spurring early commitments and registrations for the 2014 RV Dealers International Convention/Expo, themed “Passport to Excellence: Education and Training.”

RV dealers, manufacturers, suppliers, and educators will all convene at Bally’s on the Las Vegas Strip from Nov. 10-14 to participate in the largest event of its kind for RV retailers.

Excitement about the new venue was immediately evident when RVDA announced at last fall’s convention that the event would be moving to Bally’s. Aptly described as “the center of the

action,” Bally’s is at the heart of the famed Las Vegas Strip, surrounded by the most iconic casino properties, bright lights, and street attractions that characterize Las Vegas. Convention registrants will have easy access to all the nightlife the city has to offer.

And by moving the convention to November – a full month later than usual – dealers will be able to bring more employees along for training and education.

“November is better for our dealers and will allow greater participation by more people,” says RVDA Convention/Expo Committee Chairman John McCluskey of Florida Outdoors. “Employee development opportunities will be expanded, and we’re aiming for maximum flexibility so dealers can plan their schedules to include the convention.”

The Vendor Training +Plus program will be back – and tripled in size – after its successful debut last year. These informative training sessions by industry suppliers and vendors will take place Monday and Tuesday.

Education workshops from Tuesday through Friday will target the hotbutton issues that affect every dealership department. Some will be repeated so that participants won’t have to choose between one must-hear workshop and another.

In addition, workshops will be shorter to keep presentations super-targeted and engaging.

The convention’s expo hall will be filled to capacity with the RV industry’s top manufacturers and suppliers of products and services.

Exhibit space is selling faster than at any time since before the recession, reflecting the industry’s renewed optimism and the keen interest in RVDA’s annual event.

Adding to the excitement surrounding this year’s convention is the return of the RVBusiness Top 50 Dealer Awards program after a 3-year hiatus. RV manufacturers nominated their best dealers, and the honorees will be recognized at a reception open to all badge-wearing convention attendees on the evening of Wednesday, Nov. 12. These 50 individuals were selected by an independent panel, based on their commitment to consumer care, business acumen, civic involvement, and general professionalism.

AG E N DA - AT- A - G L A N C E * Sunday, November 9 11:30 a.m.

RVDA of Alberta Golf Tournament

Monday, November 10 8:00 a.m. - 12:00 p.m.

9:00 a.m. - 5:30 p.m.

11:30 a.m. - 2:30 p.m.

12:00 noon - 5:00 p.m.

2:45 p.m. - 3:45 p.m.

2:45 p.m. - 3:45 p.m.

4:00 p.m. - 5:30 p.m.

RVDA of Alberta Board of Directors breakfast & meeting Registration desk open RVDA of America Board of Delegates lunch & meeting RVDA of Canada Board of Directors lunch & meeting Vendor Training +Plus session KZ RV Partners in Progress meeting Society for Certified RV Professionals reception with Michael Rees, “Making an Impact: Customer Satisfaction in Fixed Operations,” sponsored by Protective Asset Protection

Tuesday, November 11 7:00 a.m. - 7:00 p.m.

8:15 a.m. - 9:15 a.m.

9:30 a.m. - 1:00 p.m.

9:30 a.m. - 10:30 a.m.

10:45 a.m. - 11:45 a.m.

12:00 noon - 1:00 p.m.

1:15 p.m. - 2:15 p.m.

2:30 p.m. - 4:00 p.m.

4:00 p.m. - 7:00 p.m.

7:00 p.m. - 8:30 p.m.

Registration desk open Crossroads Partners in Progress meeting Vendor Training +Plus sessions Jayco Partners in Progress meeting EverGreen/Skyline Partners in Progress meeting Winnebago Partners in Progress meeting Concurrent workshops Opening General Session with Doug Lipp, “Even Monkeys Fall from Trees: Learn from Mistakes and Embrace Change” Expo opens with reception in both halls RVDA of Canada reception

Wednesday, November 12 7:00 a.m. - 7:30 p.m.

7:30 a.m.

RVDA’s Partners in Progress committees will also meet to work on important dealermanufacturer issues, but the meetings will be spread more evenly throughout the week to ease dealers’ schedules. Results from the association’s annual Dealer Satisfaction Survey (DSI) will be available for discussion during these meetings. Six PIP sessions have been scheduled to date.

Check www.rvda.org for details.

If you’ve ever visited a Disney theme park and admired how the always cheerful staffers

keep things running seamlessly, you can thank Doug Lipp, this year’s keynote speaker. Lipp – an RV owner himself – headed the training team at Disney corporate headquarters in the ‘80s and is an internationally recognized expert on customer service, change, and global competitiveness.

In his presentation, “Even Monkeys Fall from Trees: Learn from Mistakes and Embrace Change,” he’ll reveal how even topnotch companies like Disney need to constantly reassess themselves and adapt to changing markets.

9:00 a.m. - 10:00 a.m.

10:15 a.m. -11:15 a.m.

10:15 a.m. -11:15 a.m.

11:00 a.m. - 3:00 p.m.

2:00 p.m. - 4:15 p.m.

4:15 p.m. - 5:30 p.m.

5:30 p.m. - 7:30 p.m.

Registration desk open Early bird continental breakfast sponsored by TCF Inventory Finance Concurrent workshops Prime Time Partners in Progress meeting Concurrent workshops Expo Open with Lunch Concurrent workshops Young RV Executives reception sponsored by Coach-Net RV Business Top 50 Awards reception

Thursday, November 13 7:00 a.m. - 5:00 p.m.

7:30 a.m.

9:00 a.m. - 10:00 a.m.

10:00 a.m. - 1:00 p.m.

10:15 a.m. -11:15 a.m.

1:00 p.m. - 2:00 p.m.

1:00 p.m. - 2:00 p.m.

1:00 p.m. - 2:00 p.m.

2:15 p.m. - 3:15 p.m.

3:30 p.m. - 4:30 p.m.

5:30 p.m. - 7:00 p.m.

Registration desk open Early bird continental breakfast Concurrent workshops Expo Open with Lunch Concurrent workshops RVDA of America Annual Meeting RVDA of Canada Annual Meeting Workshop for parts & service personnel Concurrent workshops Concurrent workshops Skyview Sunset Social (included with registration)

Friday, November 14 7:30 a.m.

8:00 a.m. - 9:00 a.m.

9:15 a.m. - 10:15 a.m.

Early bird continental breakfast Compliance workshop: The Current Legal Landscape and how it Applies to You Compliance workshop: Understanding Compliance Issues & Solutions with Back-End Products * Subject to change

Page 17

To register for the 2014 convention, reserve hotel rooms, check workshop subjects and times, exhibit, and more, visit our new website – www.rvda.org/convention. New updates are posted continuously, so check often!

Of course, Lipp won’t be the only new sources. He’ll present “What Service face at the 2014 convention/expo. Among Measurables Really Mean” and the many first-time “Signature RV Service.” workshop presenters According to Clements, are Don Tipton and approximately 15 percent of all Bob Clements. Tipton salespeople make 70 percent of Don is a fixed-ops the sales. In his book, “The Tipton consultant whose Eight Great Sales Secrets in the expertise spans every World,” he discusses aspect of the business, the skills those top from undercoating sellers have mastered vehicles to managing multi and the secrets to Bob Clements location companies. His business, their success. His DTC Retail Consulting, assesses company, Bob Clements service and parts departments International Inc., offers and body shops, identifying both onsite dealership developproblems and untapped profit ment programs aimed at improving the efficiency of service and parts departments. Clements will also present “Creating a High Performance Partners in Progress Brand Parts Department” and “Turn Your Committee Meetings Service Department into a Cash Machine” on Thursday, November 13.

Brand committee meetings are confidential – There will also be tracks for only dealers who sell new rolling stock from a dealers, GMs, and managers in sales, manufacturer can attend that manufacturer’s service, parts, and rental operations. session. Ratings from the annual Dealer Satisfaction Index (DSI) survey will be reviewed during brand committee meetings. Dealers will meet first without company executives so they can formulate questions. More brand committee meetings will be added as schedules are confirmed, so check the convention page on www.rvda.org frequently.

MONDAY, NOVEMBER 10 KZ 2:45 - 3:45 p.m.

TUESDAY, NOVEMBER 11

CrossRoads Jayco EverGreen/Skyline Winnebago

8:15 - 9:15 a.m.

9:30 - 10:30 a.m.

10:45 - 11:45 a.m.

12:00 - 1:00 p.m.

WEDNESDAY, NOVEMBER 12

Prime Time

Page 18

10:15 - 11:15 a.m.

Recognizing that training and education are important for all dealership staff members, RVDA has expanded the education program to include sessions for young executives and a new track that focuses on digital marketing and social media. Check RVDA’s convention website, www.rvda.org/convention, frequently for regular updates on workshop titles. You can also register online, view the exhibitor list, download the convention app, and much more. n

Bally’s: Center of the Action With this year’s move to a locale on the Las Vegas Strip, convention attendees will have a whole new universe of dining, shopping, and entertainment options. Here’s just some of what’s in store for you at Bally’s.

• More than 9 casual-to-sophisticated restaurants, bars, and eateries offering American, Asian, and Southwestern cuisine • Bally’s Spa – 13,000 square feet of “Ahhhh” with massages, facials, body scrubs and wraps, wet and dry saunas, hot tubs, and a state-of-theart fitness center • Bally’s Salon – color, cut, styling, nails, tanning, and more • Blu Pool – a giant palm treesurrounded heated outdoor pool with cabanas, DJ, frozen cocktails, and a deep end • Comedy, musical, and dinner shows in two theaters

• A shopping promenade of stores • 8 championship-caliber tennis courts – the Strip’s biggest tennis complex • Golf at the Cascata and Rio Secco courses

And for those staying at the nearby Paris hotel: • 11 restaurants, including Gordon Ramsay Steak, Martorano’s, and Eiffel Tower • “Jersey Boys” hit musical, Napoleon’s piano bar • 360-degree view of the city from the observation deck of the 46story-high Eiffel Tower n

A LINQ to More Fun Also within steps of Bally’s is The LINQ, a brand new outdoor shopping/dining/entertainment district featuring the High Roller, the world’s tallest observation wheel. Opened in March after two years of construction, it features 28 glass-enclosed cabins that slowly ascend 100 feet higher than the London Eye. Passengers can get unparalleled views of the Las Vegas Strip and the surrounding valley by day or night.

Page 19

RV EXECUTIVE TODAY

Exhibitors as of October 24 For information on exhibiting, please contact Julie Newhouse at jnewhouse@rvda.org

+ + +

+

+

+

+ +

A World of Training Adventure On Earth Airstream, Inc. AIRXCEL RV Group Alde Corp AL-KO Axis, Inc. Allied Recreation Group Ally Financial American Guardian Warranty Services, Inc America’s RV and Marine Auction Aqua-Hot Heating Systems, Inc. Arrow Distributing, Inc. Atwood Mobile Products, LLC Auction123.com Automotive Compliance Consultants, Inc. B & W Trailer Hitches Bank of America Merril Lynch Bank of the West Bison Coach Blue Ox Brasher’s Northwest Auto Auction Brasher’s Sacramento RV, Marine & PowerSports Auction Brown & Brown Recreational Insurance Carefree of Colorado CDK Global Cirrus Solutions Coach-Net Coast Distribution System CornerStone United, Inc. Covideo By Easycare CrossRoads RV Cruiser RV, LLC Cummins Onan Generators Customer Service Intelligence, Inc. Dealer Spike RV Diversified Insurance Management, Inc. Dometic Corporation Dutchmen Manufacturing, Inc. EasyCare RV eBay Motors (also a new exhibitor) EcoPro Products EEZ RV Products

26 RV EXECUTIVE TODAY XXXXXXXXXXXXX

EverGreen Recreational Vehicles, LLC Fleetwood RV Forest River, Inc. (also a sponsor) Freightliner Custom Chassis Corp.

GE Capital, Commercial Distribution Finance Girard Systems/Products Heartland Recreational Vehicles, LLC Highlands Financial Holiday Rambler Holland Bar Stool Co. + IDS - Integrated Dealer Systems IHS Automotive Infinite Creative Enterprises Keystone RV Company KZ RV Lance Camper Manufacturing Corporation (LCMC) LIFESTYLE Luxury RV + Lippert Components, Inc. + Livin’ Lite RV, Inc. Marine One Acceptance Corp.

Marzahn & King Consulting, Inc. MBA Insurance, Inc. Medallion Bank Merrick Bank Mobile Sleep Components (RV Mattresses) MOR/ryde International, Inc. Mudd Advertising NADAguides & NADAguides.com NextGear Capital NextGenAuto LLC Northpoint Commercial Finance, LLC NTP-STAG NWAN/National Automotive Experts The Omnia Group Pacific Coachworks, Inc. Parallax Power Supply Pettes & Hesser, Ltd. Phoenix American Warranty Co., Inc. PowerMax Converters Progress Mfg., Inc. ProResponse, Inc. Protective PullRite / Pulliam Enterprises Rainmaker Software

KEY Partners . . . . . . . . . . . . . Green Sponsor . . . . . . . . . . . . . Orange Vendor Training +Plus . . . . + New Exhibitor. . . . . . . . . Blue

+ +

+

+

Reese Riverside Travel Trailer Roadtrek Motorhomes, Inc. Robert Weed Plywood Corporation RV DealerPro Training RV PRO Magazine RV Trader RVDA RVing ACCESSibility Group, Inc. RVM Promotions RVmenu, LLC RVShare Sebrite Financial Corp.

Skyline RV Sobel University Spader Business Management Statistical Surveys, Inc. SureVista Solutions Sys2K / RV123.com TCF Inventory Finance, Inc. Tekonsha Tents for Troops & RV’s Too Thor Industries, Inc. (also a sponsor) Thor Motor Coach, Inc. Tiffin Motorhomes Titan Tire Corporation Tuson RV Brakes LLC U.S. Bank, Recreation Finance United States Warranty Corporation US Equity Advantage Warrantech Automotive, Inc. Wheeler Advertising, Inc. Williams and Stazzone Insurance Agency, Inc. Winnebago Industries Wolters Kluwer Financial Services Xantrex Technology / Schneider Electric Zamp Solar, LLC

Page 20

Vendor Training +Plus

Vendor Training +Plus Schedule

V

endor Training +Plus topics are designed to help dealership management increase profitability by staying current with the latest products and services available to them on the market. The hour-long sessions are free for all full convention registrants. Download the complete schedule on the mobile app.

MONDAY 11/10 2:45

3:45

The Employment Network- A CareerCo Company Kristy Fallon and Maryellen Adams RVDA members have a new hiring tool. Find out about the innovative new hiring tool that’s cost-effectively closing the employment gap. Join The Employment Network leaders as we demonstrate what hundreds of companies are saying has simplified and reduced their costs-per-hire. Its new innovative hiring tool, endorsed by RVDA, enables companies like yours to leverage a risk-free, performance-based system to recruit and staff for a variety of positions. Palace 4 & 5

TUESDAY 11/11 8:15

9:30

SureVista Solutions

Lippert Components

Blake Ashdown

Steve Paul

The Next Big Thing!

RVDealerIntel…

by SureVista Palace 3

Correct Track Suspension Alignment System – A Revolutionary New Product from Lippert Components Bronze 4

B&W Trailer Hitches

Titan Tire

Carefree of Colorado

Gregg Lafferty American-made Products – Information, Installation and Increasing Profit, the American Way Palace 1 & 2

Randy McMann

Traci DeYoung

Hydraulic Disc Brake Conversions Palace 3

Download the session details on the Convention Mobile App from Guidebook on the Apple App Store or Android Marketplace or visit guidebook.com/getit

Ordering Made Easy!

Come Learn about CareFree’s New Product Configurator Palace 4 & 5

Wheeler Advertising

IDS - Integrated Dealer Systems

Blue Ox

Ron Wheeler

Mark Berggren and Mario Britz

Chassis Performance: Giving Your Stock Motorhome a High Performance Makeover Bronze 4

Learn How Dealers Dominate Internet Marketing Bronze 2

Using New IDS Technology to Improve the Customer Experience

Mike Thelander

(2-hour session)

10:45

Bronze 3 AL-KO Axis Inc.

Auction123.com

Kary Royer

Tracy Amato

Towing Safety System

by AL-KO Axis Palace 1 & 2

Online Marketing Tools and Strategies to Drive Local Traffic to Your Inventory Palace 3

Brown & Brown Recreational Insurance Shawn Moran & Janet Scavo Finding the Profit in Cash Transactions Palace 4 & 5

Spader Business Management

Lippert Components

David Spader

Lippert Component’s Aftermarket Program Bronze 4

Steve Paul

Leadership Development for Your Dealership

(2-hour session) Bronze 2

12:00 Ally Financial

SureVista Solutions

Livin Lite RV

Bill Thompson

Blake Ashdown

Scott Tuttle

Leveraging Trends to Predict Sales Palace 1 & 2

The Next Big Thing!

RVDealerIntel…

by SureVista Palace 3

Thinking Outside the Box – International Diversification Palace 4 & 5

1:00

Page 21

28

RV EXECUTIVE TODAY

American Guardian Warranty Services Charles Campbell Compliance: The CFPB, the Dodd-Frank Act and the RV Dealership Bronze 3

201 4 RV DE ALERS INTERNATION AL CON VE NT ION /E XPO Nov. 10-14

•

Bally’s on the Las Vegas Strip

NEW DATES! NEW LOCATION! Better timing, a new venue on the Las Vegas Strip, and an exciting line-up of new education sessions are waiting for dealers at the 2014 RV Dealers International Convention/Expo. Join us at Bally’s from Nov. 10-14 for: • An expanded Vendor Training +Plus program • A new education track on digital marketing and social media • Partners In Progress meetings for many manufacturers

• Insight into how great companies embrace change from keynote speaker Doug Lipp, who helped shape Disney University’s world-famous customer service training

• A larger expo hall with more first-time exhibitors • Easy access to Las Vegas nightlife • Low convention rates so more dealership employees can attend

2014 PARTNERS

AVAILABLE

VISIT WWW.RVDA.ORG FOR MORE INFORMATION AND TO REGISTER. Presented by: The

Mike Molino

Follow the conversation on:

Page 22

2 0 1 4 R V D E A L E R S I N T E R N AT I O N A L C O N V E N T I O N / E X P O

YOU ASKED FOR IT - YOU’VE GOT IT! NEW DATES: Nov. 10-14

•

members said they wanted a RVDA convention location on the Las Vegas Strip and later dates so they

NEW LOCATION: Bally’s on the Las Vegas Strip

F U L L R E G I S T R AT I O N R AT E

The Young RV Executives program, with events specifically focused on the needs of younger executives and new managers, returns for a second year.

could bring more employees. Well, we for first dealership registrant heard you! The 2014 RV Dealers International Convention/Expo will be in per each additional Make the 2014 RV Dealers International the center of the action – Bally’s on the registrant Convention/Expo your destination for: Las Vegas Strip – and take place a full • A rich learning experience bringing month later than previous years.

If you’ve registered for the convention together approximately 60 educational Between our new, central location and and want to bring employees to sessions on subjects driving your dealership more convenient dates, this is the year to attend just the Vendor Training +Plus today participate in the premier annual program, you can register them for networking event for RV dealers.

• A new education track dedicated to that program for $195 per person. The And flexible registration rates social media and Internet-based marketing Vendor Training +Plus badge will also combined with early bird discounts make • Business opportunities in the expo, it possible for more of your staff to share give the holder access to the expo where dealers can meet more than 100 in this learning opportunity. and the opening reception on manufacturers, vendors, and suppliers Education is the passport to betterTuesday, Nov. 11.

• Mike Molino RV Learning Center’s managed, more productive dealerships, shorter, streamlined workshops for and this year’s convention offers something dealers/GMs, service writers/advisors, for everyone. marketing and sales staff, parts and service managers, and Vendor Training +Plus sessions + Plus VENDOR TRAINING rental operators will give you and your staff valuable face time with vendors and business partners and are • Partners in Progress dealer/manufacturer meetings, now included in your full registration. They’re also available at a spread out from Monday through Thursday so special low rate for employees who can only dealers can attend more workshops spend a day or two away from the dealership.

FOR MORE INFO VISIT • Social events and networking opportunities

$879 $879

V

WWW.RVDA.ORG/CONVENTION AND REGISTER TODAY!

Presented by: The

32 XX

Page23

Mike Molino

Follow the conversation on:

DEALER REGISTRATION FORM

1. Registration Information. Please copy this form if adding registrants.

Company Name_______________________________________________________ Phone ____________________________ Fax ______________________________ Address ____________________________________________________________ City______________________________ State/Prov________ Zip/PC____________ Email ______________________________________________________________

2. Registration Fees:

Nov. 10-14, 2014 Bally’s on the Las Vegas Strip

First registrant locks in today’s lowest rate for all future dealership personnel!

Amount

$879

First Registrant – includes Vendor Training +Plus, a $195 value!

Total

$

Registrant Name ____________________________________________ Email ______________________________________________ Badge First Name ___________________________________________ Please check here if you require special accommodations.

$879

Second Registrant – includes Vendor Training +Plus, a $195 value!

$

Registrant Name ____________________________________________ Email ______________________________________________ Badge First Name ___________________________________________ Please check here if you require special accommodations.

$879

Third Registrant – includes Vendor Training +Plus, a $195 value!

$

Registrant Name ____________________________________________ Email ______________________________________________ Badge First Name ___________________________________________ Please check here if you require special accommodations.

$879

Fourth Registrant – includes Vendor Training +Plus, a $195 value!

$

Registrant Name ____________________________________________ Email ______________________________________________ Badge First Name ___________________________________________ Please check here if you require special accommodations.

I would like to add a contribution to the Mike Molino RV Learning Center to promote education for our industry.*

VENDOR TRAINING + Plus ONLY

$

Dealership must have one full convention registrant to bring additional employees JUST for Vendor Training +Plus.

The cost is $195 per person and includes Vendor Training +Plus training on Monday, Nov. 10 and Tuesday, Nov. 11, and Tuesday’s reception in the Expo. Photocopy this form to add more registrants for Vendor Training +Plus.

Name _________________________________ Badge First Name __________________ Email _____________________

$

Name V _________________________________ Badge First Name __________________ Email _____________________

$

3. Payment Information:

Full Amount or Easy Pay (credit card only: 3 equal installments will be charged to your credit card, first on date received, then at 30 and 60 days).

If neither box is checked you will be charged the full amount in one payment.

TOTAL Check enclosed Charge my: VISA

MasterCard

Amex

$ Discover

Name on Card _________________________________ Card #___________________________ Expires ________ Security Code _______ Billing Address _________________________________ City ____________________________ State/Prov _____ Zip/PC ____________ MAIL OR FAX A COPY OF THIS FORM TO: RVDA of America, 3930 University Drive, Fairfax, VA 22030-2515 • (703) 591-7130 • Fax: (703) 359-0152 • www.rvda.org RVDA of Canada, 204-6411 Buswell St, Richmond, BC V6Y 2G5 • (604) 718-6325 • Fax: (604) 204-0154 • www.rvda.ca CANCELLATION / REFUND POLICY: All cancellations must be in writing and received by August 31, 2014, to qualify for a refund. A $30 administrative fee will be deducted from each refund request received by July 31, 2014. A $100 administrative fee will be deducted from each refund request received between August 1, 2014 and August 31, 2014. No refunds will be made after August 31, 2014. *The Mike Molino RV Learning Center is a tax-exempt organization as described in section 501(c)(3) of the Internal Revenue Code. Contributions may be tax deductible as charitable donations.

33

Page 24

XX

Recalls

Note: For more information on these and all federal recalls, contact the National Highway Traffic Safety Administration’s Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Jayco: Roof Ladder on Wrong Side Jayco Inc.is recalling certain model year 2015 19RD (TP) Jay Flight trailers manufactured from May 19, 2014, to May 21, 2014. The affected trailers may have been manufactured with the roof ladder installed on the door side of the trailer. This incorrect location does not have a reinforcing backer to hold the ladder to the trailer.

If the ladder doesn't have the support of the backer, the screws can pull out of the trailer wall when the ladder is used, and the ladder may give, increasing the risk of injury to the ladder user.

Jayco will notify owners, and dealers will inspect the placement of the ladder and install a backer if the ladder is installed on the wrong side. Owners may contact Jayco customer service at 1-800-283-8267.

Keystone: Faulty 120V Outlet Keystone RV Company is recalling certain model year 2014-2015 Hideout 308BHDS fifth wheel trailers manufactured from October 2, 2013, to August 8, 2014. The affected trailers may have been built with a 120V outlet in the exterior kitchen that is not part of the GFCI protected circuit.

An outlet that’s not part of the GFCI protected circuit has an increased risk of providing an electrical shock if an electrical fault exists in an appliance plugged into the receptacle.

Keystone has notified owners, and dealers will verify that the outside kitchen outlet is on a GFCI circuit, replacing it as necessary.

Owners may contact Keystone customer service at 1-866-425-4369.

Starcraft: Inadequate Venting Starcraft RV is recalling certain model year 2015 AR-One travel trailers, models 28P, 28R, 28U, 28V, 28S, and 28W, manufactured from April 23, 2014, to July 18, 2014. The affected trailers are equipped with the roof AC option, eliminating the roof vent. As such, since there is no widow in the kitchen, there is inadequate venting for the gases emanating from the range.

In the event of a situation where the propane gas continues to flow, if the gas range cannot vent, an ignition source may ignite the propane gas, resulting in a fire.

Starcraft RV will notify owners, and dealers will install a range hood that vents to the outside of the trailer. (continued on next page)

Page 25

Jayco: Inadequate Venting Jayco Inc.is recalling certain model year 2015 Jay Flight travel trailers, models 264BHW (7V) and 267BHSW (7W), manufactured from April 23, 2014, to June 4, 2014. The affected trailers are equipped with the roof AC option, eliminating the roof vent. As such, since the window does not open, there is inadequate venting for the gases emanating from the range.

Page 26

In the event of a situation where the propane gas continues to flow, if the gas range cannot vent, an ignition source may ignite the propane gas, resulting in a fire.

Jayco will notify owners, and dealers will replace the non-opening window with a window that opens. Owners may contact Jayco customer service at 1-800-283-8267.

The Mike Molino RV Learning Center proudly recognizes these

CONTRIBUTORS

*Active donors are those who have contributed to the RV Learning Center during the past two years.

Received From

Contributed 10/25/12 10/29/14*

Total Lifetime Pledge

Last Contribution

Received From

Contributed 10/25/12 10/29/14*

MAJOR GIFTS active donors* with cumulative donation or pledge of $25,000 or more Newmar Corporation $50,000 $260,000 10/31/13 McClain's RV Superstore $6,000 RVDA of Canada $25,000 $175,000 12/18/13 Pan Pacific RV Centers, Inc. $2,000 $12,000 Bank of America Merrill Lynch $5,000 $173,000 04/29/13 RVAC $5,000 Protective $50,199 $161,162 11/22/13 Bill Thomas Camper Sales, Inc. Tom Stinnett Derby City RV $1,000 $102,000 12/05/13 Pikes Peak Traveland $1,000 PleasureLand RV Center, Inc. $4,000 $86,350 11/15/13 Paul Evert’s RV Country, Inc. $2,000 Horsey Family Memorial Fund $2,000 $70,000 06/26/14 Tiffin Motor Homes, Inc. $5,000 Bill & Kristin Fenech $10,000 $62,500 09/24/14 Reines RV Center, Inc. $5,000 Ron & Lisa Fenech $10,000 $60,000 10/08/14 Avalon RV Center $1,000 Campers Inn $16,000 $56,000 10/08/13 Holiday World of Houston $1,000 Byerly RV Center $16,000 $52,000 01/10/14 Bill Plemmons RV World $5,000 Fogdall Family Fund $6,000 $43,100 03/05/14 CHAMPIONS active donors* with a cumulative donation or pledge between $2,500 and $24,999 Diversified Insurance Mgmt. Inc. $6,600 $21,000 02/24/14 Circle K RV's, Inc. $750 Dixie RV Superstore $5,000 $20,000 03/21/14 Hayes RV Center $1,050 Earl Stoltzfus $10,000 $20,000 08/30/13 Burlington RV Superstore $750 Wilkins R.V., Inc. $3,000 $19,600 06/26/14 Madison RV Supercenter $1,000 Greeneway, Inc. (Rte 66 Dealer) $5,250 $18,550 06/11/13 Camperland of Oklahoma, LLC $1,000 Alpin Haus $1,500 $18,500 06/24/14 Webster City RV, Inc. $2,000 Rivers RV $250 $17, 600 05/31/13 Don Clark $5,000 Butch Thomas $1,000 $16,000 11/30/12 Minnesota RVDA $5,000 Hartville RV Center, Inc. $2,250 $15,750 06/10/14 Topper’s Camping Center. $1,000 MBA Insurance, Inc. $1,000 $15,100 05/17/13 Best Value RV Sales & Service $2,000 $2,500 $13,000 10/27/14 Myers RV Center, Inc. $1,500 AIRXCEL RV Group Mike and Barb Molino $275 $11,586 01/24/14 J. D. Sanders, Inc. $500 $3,000 $11,000 06/24/14 RCD Sales Company, Ltd. $1,000 Affinity RV Service Sales & Rentals United States Warranty Corp. $2,000 $10,250 04/30/14 A World of Training $3,000 Little Dealer, Little Prices $5,000 $10,050 01/23/13 RV Outlet Mall $750 Great Lakes RV Association $10,000 $10,000 02/28/13 Alliance Coach, Inc. $1,000 Rick & Sons Camper Sales $4,000 $10,000 11/14/13 Crestview RV Center $500 Folsom Lake RV Center $2,700 $9,700 12/16/13 Phil Ingrassia $1,500 Motley RV Repair $1,000 $9,075 09/13/13 Onsite Temp Housing $500 Curtis Trailers $1,250 $8,250 06/30/14 LEADERS active donors* with a cumulative donation or pledge between $1,000 and $2,499 $500 $2,350 11/06/13 Candys Campers $250 The Trail Center $500 $2,122 06/11/13 Out of Doors Mart, Inc. $500 Hilltop Trailer Sales $755 $1,655 03/21/14 $750 Noble RV, Inc. Schaap's RV Traveland $900 $1,650 06/18/14 Bill Mirrielees $500 Dinosaur Electronics $1,500 $1,500 12/20/13 Tom Manning & Associates $1,000 Lindsey Reines $750 $1,500 07/14/14 Skyline RV & Home Sales, Inc. BENEFACTORS active donors* with a cumulative donation or pledge between $500 and $999 Beckley's Camping Center $500 $750 06/17/14 Holiday Hour, Inc. $200 Camp-Site RV $500 $750 01/13/14 Niel’s Motor Homes $250 Steinbring Motorcoach $500 $750 11/21/12 Ocean Grove Supercenter $500 Bell Camper Sales $300 $550 09/09/14 SUPPORTERS active donors* with a cumulative donation or pledge between $100 and $499 Modern Trailer Sales, Inc. $250 $250 06/04/14 Mike Thompson’s RV Super Stores $100 South Haven RV Center $250 $250 05/12/14 Northwest RV Sales $100 Tennessee RV Sales & Service $250 $250 02/21/14 Amy Pennington $100 Happy Camping RV $200 $200 11/07/13 Setzer’s World of Camping, Inc. $100 Black Book RV Value Guide $100 $100 10/24/14 American Guardian Warranty $100 John Peak $100 $100 10/03/13 ENDOWMENTS Kindlund Family Scholarship $270,000

Total Lifetime Pledge

Last Contribution

$42,000 $41,500 $38,000 $31,000 $31,000 $30,000 $28,500 $27,025 $26,500 $26,000 $25,000

06/30/14 10/20/14 12/20/13 03/12/14 06/03/13 06/24/14 03/24/14 12/18/13 04/12/13 06/17/14 06/13/14

$6,750 $6,150 $5,750 $5,500 $5,350 $5,100 $5,000 $5,000 $4,000 $3,750 $3,500 $3,250 $3,250 $3,000 $2,550 $2,500 $2,500 $2,500 $2,500

08/22/14 06/13/14 06/17/14 09/02/14 06/26/14 05/05/14 10/24/14 01/11/13 06/16/14 05/12/14 06/25/14 07/28/14 08/11/14 11/20/13 06/05/13 04/11/14 12/18/13 03/26/14 05/08/14

$1,300 $1,250 $1,100 $1,000 $1,000

08/12/14 09/18/13 09/08/14 04/30/14 07/11/14

$500 $500 $500

03/24/14 06/11/14 06/04/14

$100 $100 $100 $100 $100

08/12/13 08/04/14 11/30/12 02/21/14 10/01/14

Page 27

Certification How-To

It’s time to take the first step toward certification!

The RV technician certification process is just a click away. Visit www.rvtechnician.com to learn more.

Step 1 Technician Certification Candidate: The candidate test is a basic orientation to the RV service technician career. The training and test is available at no cost and is located at: http://www.rvst.org/Candidate/.

Step 2 Registered Technician: This test establishes that the technician is proficient in core knowledge areas such as propane, basic electrical, fire & life safety, weight knowledge, and other technical skills.

Step 3 Select a Career Path Traditional Certification: This test is designed to evaluate both the general and specific knowledge in 12 different areas--propane, electrical, plumbing, brakes, suspension, towing, appliances, generators, hydraulics, interior, exterior, slide out systems and other technical skills.

Specialty Certifications: There are five certified specialist areas that make up the right path on the RV Service Technician Career Ladder: body, chassis, electrical systems, appliances, and plumbing.

Each test focuses on the subject related to the specialty.

Page 28

RV TECH CERT PREP COURSES Every technician can have access to individual self‐study training and cer fica on prepara on for all sec ons on the career ladder.

Just ge ng started?

Take the FREE online Candidate test by clicking on “How to Become Cer fied” at www.rvtechnician.com

REGISTERED TECHNICIAN Course A. $89 The Registered Technician Course prepares RV Service Technician Candidates to take the Registered RV Service Technician test. *

Already a Registered Technician?

Choose Your Path: CERTIFIED TECHNICIAN PREP COURSE

CERTIFIED SPECIALIST PREP COURSE

Course B. $249

Course C. $69/specialty

Comprehensive Cer fica on Prepara on Course that represents the le side of the RV Service Technician Career Ladder. This course is prepara on for tes ng as a Cer fied Technician. *

Prepares a technician to be tested and cer fied* in five areas of specialty: C1. Appliances $69 C2. Body $69 C3. Chassis $69 C4. Electrical Systems $69 C5. Plumbing $69

ALL COURSES USE AN INTERACTIVE MULTIMEDIA ONLINE FORMAT. Combines text, graphics, and video with mentor support. All content is online. No extra materials needed. Courses align with core knowledge areas of cer fica on tests.* *Each fee offers access to the specific online prepara on course and DOES NOT cover cer fica on tes ng.

YES, I WANT TO REGISTER MY TECHNICIANS! (Copy this form to register more than four.)

Company ________________________________________________

Developed by RVIA and available through the Mike Molino RV Learning Center.

Address _________________________________________________ City/State/Zip ____________________________________________ Phone _________________________FAX ______________________ Each technician MUST have a dis nct email address that only they can access.

Indicate which COURSE a technician is choosing with A, B, or C. If choosing C, indicate chosen special es by number.

Name _________________________________Email ______________________________________Course____________ $ ______*

Name _________________________________Email ______________________________________Course____________ $ ______*

Name _________________________________Email ______________________________________Course____________ $ ______*

Name _________________________________Email ______________________________________Course____________ $ ______*

Send progress reports and other no fica ons to the following supervisor:

TOTAL $ ______*

Name _______________________________________ Title ________________ Email ______________________________________

Method of Payment All registra ons must be pre‐paid in U.S. funds. Fees subject to change without no ce. __ Check enclosed: Payable to the Mike Molino RV Learning Center Credit Card __ VISA __ MC __ AMEX __ DISCOVER

Cardholder Name _______________________________ Billing Address __________________________________________________ Acct # ___________________________________________________________ Exp __________ Security Code __________________ Cardholder Signature _________________________________________________________________ Fax to (703) 359‐0152 or mail to the Mike Molino RV Learning Center, 3930 University Dr., Fairfax, VA 22030.

Call (703) 591‐7130 to enroll by phone.

Form Created Oct. 2014

Page 29

RV Service Textbooks

SUMMARIES & ORDER FORM Published by RVIA, Available through The RV Learning Center These RV textbooks help technicians increase their knowledge and understanding of the various RV components and operating systems found in today’s RVs, and also prepares them for the new testing requirements of the RV Service Technician Career Ladder. The complete set consists of 14 volumes --written by RV service experts, and the Electricity Demystified text.

SAVE 3 0 % WHEN YOU ORDER A COMPLETE H A R D C O P Y O R C D ‐ R O M S E T !

See next page for details!

Textbook Title

Price

Introduction to RV Service – Provides an introduction to the RV industry, the various types of RVs and their

structural characteristics and systems, the basic tools utilized by RV technicians, and safety in the RV workplace.

Summaries of industry codes and standards and RV technician job classifications are also included as well as basic $19.95 information on using RV service manuals. Developing and demonstrating solid customer relations and record keeping skills are also addressed.

# books Total $

RV Electrical Systems – Provides instruction on performing AC and DC voltage systems inspections and tests;

servicing AC and DC power sources; servicing wiring/distribution systems; and maintaining, repairing and inspect- $49.95 ing AC and DC devices.

Electricity Demystified – Written in a step-by-step format, this practical guide begins by covering direct current (DC), voltage, resistance, circuits, cells, and batteries. The book goes on to discuss alternating current (AC), power supplies, wire, and cable. Magnetism and electromagnetic effects are also addressed. Detailed examples and concise explanations make it easy to understand the material.

$14.95

RV Ranges & Cooktops – Provides instruction on the installation, repair and replacement of ranges and ovens.

This includes verifying gas pressure; verifying grate clips installation; checking lines and fittings; repairing and $39.95 replacing components; verifying range burners are not affected by operation of force air furnace or other appliances; and performing function test.

RV Propane Systems – Provides instruction on inspecting and maintaining propane containers and fittings; inspecting and maintaining the piping system; performing propane system tests; purging and filling containers; transferring propane from container to container; and burning off propane in a container.

RV Generators – Covers the installation, maintenance and repair of RV generators, the generator section and control system. This includes inspecting, maintaining and repairing generator components and verifying battery voltage, fuel source and pressures, engine operation, output voltage and frequency, and governor operation.

RV Water Heaters – Covers the installation, repair and replacement of RV water heaters — Pilot, DSI (direct spark ignition) and Electric. Topics addressed include inspecting ignition systems, verifying gas pressure; troubleshooting the sequence of operation, repair and replacement of various components; draining and flushing the water heater and inspecting fittings for calcium deposits; checking fittings on the tank; inspecting and replacing the water tank; and checking lines and valves for motor aide.

$49.95

$39.95

$39.95

RV Plumbing Systems – Provides instruction on performing fresh water systems tests; inspecting and repairing

fresh water storage tanks, distribution systems, and fixtures and devices; performing waste water systems tests; and $39.95 inspecting, repairing and replacing waste holding tanks and drainage piping systems.

RV Heating Appliances – Covers installation, repair and replacement of RV heating systems, including gravity, pilot and DSI (direct spark ignition furnaces). Topics examined include verifying pressure and electrical voltage; inspecting and cleaning burner, pilot, exhaust tube and air intake; troubleshooting the sequence of operation; repairing and replacing various furnace components; inspecting and correcting ducting and return air.

Page 30

$39.95

RV Service Textbooks

RV Pre-Delivery Inspection – Introduces and explains the many important steps in inspecting the RV before deliver- ing to the customer, including checking propane systems, pre-testing all appliances and accessories, testing and in specting the AC and DC electrical system; checking safety items, lighting, window roof molding seals, and wiper $39.95 blades; checking and lubing doors; visually inspecting chassis; checking lug nuts and tire pressure; testing water supply and drainage systems; and conducting a test drive.

Save almost $200 – Complete Book Set

$382.00

TOTAL COST OF TEXTBOOKS IF PURCHASED INDIVIDUALLY

$574.25

RV Refrigerators – Provides instruction on the installation, repair and replacement of absorption refrigerators (manual and automatic selection). This includes verifying proper venting, AC and DC power sources, propane gas pressure, and leveling; diagnosing and replacing electric and gas components; diagnosing and replacing the cooling unit; diagnosing, repairing and replacing the internal ice maker components; and performing function tests.

RV Air Conditioning – Covers the installation, repair and replacement of air conditioning and heat pump units, including verifying air flow, assessing the integrity of the electrical system, and evaluating the integrity of refrigerant systems.

$39.95

$39.95

RV Preventive Maintenance – Examines what services to perform for preventative maintenance, including check- ing propane systems; servicing and adjusting appliances; testing G.F.C.Is; winterizing and de-winterizing coach;

checking safety items; checking and lubricating doors; checking exterior lights; checking window roof molding seals; changing oil and filter on power plants; checking wiper blades; visually inspecting fluid levels; servicing batter- $39.95 ies; inspecting belts and hoses; changing chassis oil and filter and lubricating chassis; changing transmission oil, filter and gasket; visually inspecting chassis; checking lug nuts and tire pressure; flushing and refilling cooling system; and performing a test drive.

RV Brakes, Suspension & Towing – Covers the basics of brakes and brake controllers used in RV towable sys tems. References RV suspension systems as well as wheels and tires. Fully describes types of RV towing systems, hitches, wiring, and accessories. Includes information on troubleshooting, repair and replacement of stabilizer jacks $39.95 and mechanical landing gear jacks. Textbook also covers vehicle weights, weight safety, weight labels, legal regulations, codes and standards.

RV Hydraulics – Covers the basic principles and laws of hydraulics, hydraulic terminology, special tools and equipment and basic hydraulic circuits. The book introduces the technician to hydraulic system components and their functions. Includes information on performing hydraulic system maintenance, safety, and troubleshooting procedures.

ALSO AVAILABLE ON CD-ROM (NOTE: Electricity Demystified is NOT on the CD-ROM, but will be included in hard copy format with your order.)

Price includes shipping and handling.

$39.95

$382.00

Total Amount Enclosed: $

Name: Shipping Address:

Company:

City: Phone:

Method of Payment (Please Check One): ❏ Check (Made Payable to the Mike Molino RV Learning Center ❏ Send an Invoice (RVDA Members Only) ❏ Credit Card: ❏ Visa ❏ MasterCard ❏ Amex ❏ Discover

Card No.: Name on Card Signature: Billing Address (if different from above):

State: Fax:

Zip:

Mail this form to Mike Molino RV Learning Center or fax to (703) 359-0152.

For more information call (703) 591-7130 or visit our website at www.rvlearningcenter.com

Expiration Date:

Page 31

The RV Damage Repair Estimator

Written and published by RV repair expert Tony Yerman, The RV Damage Repair Estimator offers dealers a centralized source for average time and cost of making RV repairs and purchasing RV parts. A growing source of service department revenue comes from insurance company reimbursements for collision, storm, and vandalism repair. Now in its fourth edition, The RV Damage Repair Estimator helps RV service departments prepare consistent, data‐supported claim estimates for insurance companies and RV owners.

The RV Damage Repair Estimator is available in print as a 300+ page manual.

Service departments around the country rely on The RV Damage Repair Estimator. Order yours today by completing and submitting this order form, visiting www.rvlearningcenter.com, or calling the dealer services hotline. The RVDA member price for the printed manual is $199, or $239.95 for non‐members. Note: Prices are subject to change without notice.

The RV Damage Repair Estimator Part 1: Contact Name: Company: Company Address: City/State/Zip: Phone: Email: Part 2: PAYMENT METHOD The RV Damage Repair Estimator, 4th Issue $199  Send Invoice (RVDA members only)  Check

Non‐Member $239.95

Qty.

Total $

Enclosed  Check Enclosed

Visa MasterCard Discover AMEX Name on Credit Card: Card Number: Security Code: Expires: Card Billing Address: City/State/Zip: Card Holder Signature:

Submit to: Mike Molino RV Learning Center 3930 University Drive, Fairfax, VA 22030 • Fax (703) 359‐0152 • Call (703) 591‐7130

6/14

Page 32

ONLINE TRAINING WITH FRVTA’S

DISTANCE LEARNING NETWORK The DLN offers your dealership: • • • • •

than 50 training sessions, reviews, and test preparation sections. Also included are manufacturer- and supplier-specific advanced repair and troubleshooting classes designed to upgrade technicians’ skills. Completion of these classes qualifies for recertification hours. Classes are available 24/7 throughout the program year, providing maximum flexibility.

Onsite training Group training No travel time or expenses Self-determined pace One fixed price of $995 for the subscription term

The Florida RV Trade Association and RVDA’s Mike Molino RV Learning Center partner to provide distance learning opportunities to RV dealers and their employees. The Distance Learning Network is $995 per year for each dealership location. Over 50 sessions available, 24 hours a day, seven days a week, with full access to training through July 31, 2015.

The

Mike Molino

The DLN offers online training for:

• Service Writers/Advisors – This three-hour program is valuable for both new staff and experienced personnel preparing for the RV Learning Center’s Service Writer/Advisor certification.

• Greeters/Receptionists – This 50-minute session is suitable for all employees who need customer service skills. It includes a final exam and certificate of completion.

• RV Technicians – The certification prep course helps • Dealers/GMs – This program features important topics for management, including lemon laws, LP technicians get ready for the certification exam. gas licensing issues, and the federal Red Flags Rule.

Your subscription includes unlimited access to more

DEALERSHIP REGISTRATION Company Name: ______________________________________________________________________________________________ Address: ____________________________________________ City: ________________________ State: ______ Zip: ____________ Phone: ______________________________________________ Fax: __________________________________________________ Mentor Name: __________________________________________________________ Phone: ______________________________ E-mail (at dealership): ____________________________________________________ Fax: ________________________________

**High speed Internet access required. RVIA service textbooks not included** _____ location(s) at $995 each = payment due: $______________ (select payment method below)

PAYMENT METHOD Note: prices are subject to change without notice. Complete lower section and mail or fax to: Florida RV Trade Association, 10510 Gibsonton Drive, Riverview, FL 33578, (813) 741-0488, Fax: (813) 741-0688

q

PAY BY CHECK OR MONEY ORDER

q

PAY BY VISA OR MASTERCARD

Name on Credit Card: __________________________________________ Card Number: ____________________________________ Security Code: _________ Expires: __________ Card Billing Address: ______________________________________________________ Card Holder Signature: __________________________________________________________________________________________

For more information, call (386) 754-4285 or go to https://www.fgc.edu/academics/occupational-programs/rv-institute/ Page 33

8/2014

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