ACCOUNT MANAGEMENT

Our account management covers all tactile issues including:

• Gerry Ryan and Linda O’Connor will personally lead your project with our team.

• You will have 24/7 access to Gerry and Linda throughout the duration of your project. • Direct access to our account team, media team, web development team, signage and sales office team, designers, studio personnel, accounting, technologists, technology service personnel, installers, etc.

• To stay on top of your project on a daily basis and issue weekly status reports to ensure everyone on the team is in the loop. • We act as an extension of your marketing department, so you don’t need to worry about all the marketing details.

• A project manager from the staff of G. Ryan Design Inc. will be assigned to your project to ensure production schedules are met.

• Coordinating the production of marketing and advertising materials with inhouse and outside suppliers and the various media outlets. (You know... juggling a hundred balls in the air in order to meet deadlines set well before anything is actually ready!) • Emailing and making telephone calls daily. (The tying up of endless details to ensure the job is done right and only done once!!)

• On site visits to confirm measurements, meet with suppliers, client, etc. • Confirmation of all technological requirements and specifications related to the technology we suggest.

• Obtaining an estimate for technology and related equipment and ensuring we provide a turnkey solution for all technology up to the opening of your project.

• Enlisting any other expertise as required ensuring your project is launched successfully. • Preparation of a media plan to launch your project.

• Sourcing appropriate media, contacting them, negotiations, meeting with them and consultation services around the best media to use. • Organization and coordination of all media contracts up to launch.

• To obtain detailed estimates including printing and sign quotes.

• To be in constant contact with architects, renderers, model maker, printers and other suppliers to ensure timely delivery. (Annoying but necessary!... the umpteen phone calls to the renderer, architect or to you to find out where those promised and vital items actually are! To check printing proofs at midnight so the printing can be delivered on time, etc.) • To attend meetings with clients and suppliers to approve artwork, as required.

• To prepare work back calendars. • To be on-call to answer questions at all times. (That’s right... the Saturday morning panic calls, the ‘Oh I just remembered can you...” calls, the URGENT calls, the early morning, late night calls...

RETAINER DOES NOT INCLUDE THESE ITEMS:

• Renderings are done and billed to you directly from the supplier we choose together.

• Production of all Sales office displays is an outside cost. The actual “making” of the displays is done outside and billed to you as a separate item. • Signage manufacturing. We design your signage and then discuss a production and install company. This supplier will estimate to you and bill you directly. • Brochure printing. The actual printing of your brochure and other materials is done by a printer that we select together. The printer will estimate and bill you directly. We supervise the entire process and we handle proofing all press issues and press proofs.

• Website hosting. You might have a hosting company already. If you don’t we would be happy to suggest one and that company will bill you direct. • Social Media programs. We can assist with Social Media and this would be estimated and billed to you separately.

• Hardware costs including touch screens, video walls, iPads, all brackets and materials for installation of such items as well as installation costs. We have suppliers that provide turnkey purchase and install of all hardware and they will estimate and bill you direct. • Special software purchased on your behalf for remote access to update the touch screens. We would discuss any special requirements with you and provide costing. • Media costs. Each media outlet would require a credit application from you. This is confidential between the media outlet and you. Each media outlet will bill you directly.

• Couriers etc. We provide you with a monthly courier bill if couriers are used for your account.

• Client alterations to items over and above the number specified above. If changes become extensive, we will let you know that a separate bill will be prepared. • Original Photography and/or stock images will be charged extra. Prior to purchasing any photography of images for you, we will provide an estimate and this amount will be billed over and above the retainer. • Video Production. We can provide a couple of video production companies for your project and this would be estimated and billed separate. Our involvement with the video art direction, story board, etc. would also be estimated and billed separate.

• Virtual Tours, usually handled by your rendering company are also billed to you directly and separate from our retainer. Also excludes items manufactured outside of Ryan Design International and materials purchased from outside suppliers. Anything purchased on your behalf will be billed direct by the supplier. All outside costs will be charged to you at our cost.

Items not produced by us including renderings, videos, signage manufacturing, producing sales offices displays, brochure printing, etc. are all billed to you direct from each supplier and they are not covered within the retainer. Also, when you purchase services from our outside suppliers, you pay wholesale costs. There is no mark-up on these items and you are billed direct. See list below (costs are rough estimates only.)