Sage CRM Customer Success
ATEC Security delivers industry-leading client service with Sage CRM
Customer ATEC Security Industry Security Solutions Location UK Solution Sage CRM
Since 1985, ATEC Security Limited has been steadily building its reputation as a leading specialist security and communications systems integrator. The company designs and installs sophisticated CCTV schemes, access control systems and integrated security solutions, as well as providing the underlying communications infrastructure. Client profile The Birmingham-based business has extended its reach beyond the greater Midlands area, so that there are now ATEC installations from Leeds to Penzance. Through its commitment to understanding and serving clients’ requirements, ATEC has acquired an impressive client base, including Westminster City Council, The Science Museum, First Great Western, The National Physical Laboratory and the airports for London City and Birmingham.
“The Sage solution helped us to define, drive and optimize our processes to ensure consistency and efficiency.” Simon Adcock, Managing Director, ATEC Security Limited
sagecrm.com
Challenge As their business grew in size and complexity, ATEC recognized the need for a solution that had greater flexibility and control. It was looking for a solution that helped improve management reporting, view key information and manage cases and opportunities. Solution ATEC were impressed with Sage CRMs intuitive look and feel and the opportunity to adapt it to their business needs. The solution helped them to define, drive and optimize business processes ensuring consistency and efficiency. It fit their requirement for
The challenge Until around five years ago, ATEC used a module within its account package to run its support operations, but as the business grew in size and complexity, the need for greater functionality and control increased accordingly. ATEC started to look for a solution that would help in viewing key information, such as on compliance with service level agreements (SLAs), and in improving management reporting. The main driver, in the first instance, was to find a customer relationship management system to help ATEC to manage cases and opportunities; for example to check whether planned maintenance is completed on time and view the availability of staff resources.
detailed reporting and helped to manage their client’s expectations. Results Sage CRM has allowed ATEC to progress cases in real-time and report back promptly to their clients with up-to-date information through detailed reporting. The use of smartphones has increased productivity amongst staff and given instant visibility on whether a case has been reported. Sage CRM has helped drive the collection of information and allowed transparency with ATECs clients.