Sage CRM Customer Success
Prompt customer service without tedious searches
Customer Frei AG (PLC) Industry Manufacturing and medical Location Germany Solution Sage CRM
Rosemarie Drescher is General Manager of Frei AG, a consulting services company. He explains why his company choose Sage CRM: “With Sage Classic Line we are able to respond immediately to our customers’ enquiries at any time. All information is stored in the system and easily accessible – including product information such as technical documentation and of course all relevant customer data. This means we can help our customers directly on the phone without any complicated searches if they happen to have a question about a device or want to order spare parts.” Over the past 35 years Frei AG (PLC) has stood for competence in consulting and service, and for quality products and innovations. From 1976 to today, the Black Forest based company has become one of the leading suppliers in the physical therapy and fitness area. This continuous growth naturally
‘Our business has grown with the software. And the software has grown with the business.’ Rosemarie Drescher, General Manager
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Challenge One of the leading suppliers in the physical therapy and fitness area, Frei AG needed a CRM solution that would support the company’s continuous growth.
increased the demands on its existing ERP system. General Manager Rosemarie Drescher explains why Frei AG has relied on solutions from the Sage product line since 1987. “Our business has grown with the software. And the software has grown with the business - as our demand increased, more fields of application were gradually added. All operational transactions and processes are captured with the software, which guarantees us a constant overview into purchasing, production and sales at any time. Even when entering an order, we can attach the technical documentation for our products - this information is
Solution Through easily accessible customer data, Sage CRM allows Frei AG to effectively respond to its customers’ enquiries at any time. The company is now able to see a complete picture of their customer and all of its operational transactions. Results Sage CRM has helped Frei AG to become more efficient and offer the best possible customer service, whilst establishing consistent operational oversight and monitoring.
Sage CRM Customer Success
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entered as a memo in the master parts and BOM lists.
BOM management, or stock control of raw materials or consumer goods.
Then, the technical documentation is printed out as an attachment to the workshop order sheet. This way we have oversight of everything and our customers do not need to wait for any necessary information. With Classic Line, we can handle the complete inventory management for retail and wholesale, and thereby differentiate between consumer and production transactions. This aspect is important for us as we offer both individual and volume production. Classic Line is also best suited for organising multilevel
Our goal was to become more efficient, to offer the best possible customer service, and to establish consistent operational oversight and monitoring. With Sage’s software, we have achieved this goal. The quality is right and the fact that it all comes from a one stop shop has further convinced us.�
About Sage CRM Over 15,000 small and medium sized companies across the globe use Sage CRM every day to accelerate sales, drive business productivity and make every customer interaction count. It is used by enterprising, growing companies seeking new ways to interact with customers, leverage the power of social media and take advantage of the latest mobile developments to further grow their business. When combined with Sage ERP, our customers enjoy better business insight, increased efficiencies and productivity, and gain a single, customer-centric view across their entire business. So whether you’re just starting out or have already grown to several hundred employees, Sage CRM can help accelerate your business success. Accelerate your business success with a free 30-day trial at www.sagecrm.com
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