CRM BPO Global Market Report 2018

CRM BPO Global Market Report 2018 Including: CRM BPO Covering: Xerox, Accenture, Capita, Teleperformance, Arvato

Feb 2018

Reasons to Purchase • Outperform competitors using accurate up to date demand-side dynamics information.

• Identify growth segments for investment.

• Facilitate decision making on the basis of historic and forecast data and the drivers and restraints on the market.

• Create regional and country strategies on the basis of local data and analysis.

• Stay abreast of the latest customer and market research findings • Benchmark performance against key competitors.

• Develop strategies based on likely future developments.

• Utilize the relationships between key data sets for superior strategizing.

• Suitable for supporting your internal and external presentations with reliable high quality data and analysis • Gain a global perspective on the development of the market.

• Report will be updated with the latest data and delivered to you within 3-5 working days of order.

Scope Markets Covered: CRM BPO Companies Mentioned: Countries: Brazil, China, France, Germany, India, Italy, Japan, Spain, Russia, UK, USA and Australia.

Regions: Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East And Africa Time series: Five years historic and forecast.

Data: Ratios of market size and growth to related markets, GDP, Expenditure Per Capita, CRM BPO Indicators Comparison.

Data segmentations: Country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

CRM BPO Market Characteristics CRM BPO is a software that covers a broad set of applications designed to help businesses manage many of the business processes such as customer data, customer interaction, access business information and automate sales. CRM BPO includes outsourcing of customer relationship management services to independent companies.

The segments that are covered include – CRM BPO –

In this report market value is defined as the revenues organizations earn by selling their goods and services within the specified market, based on the price at which they sell. Only goods and services traded between entities are included.

The revenues for a specified geography are consumption values – that is, they are revenues generated by organizations in the specified geography within the specified market, irrespective of where they are produced.

CRM BPO Market Historic Growth The global CRM BPO market grew from $X billion in 2013 to $X billion in 2017 at a compound annual growth rate (CAGR) of X%.

The chart and table below shows the year-on-year growth of the global CRM BPO market during 2013 – 2017.

Drivers of the Market:

Restraints on the Market:

CRM BPO Market Forecast Growth The global CRM BPO market grew from $XX billion in 2017 to $XX billion in 2021 at a compound annual growth rate (CAGR) of XX%.

The chart and table below shows the year-on-year growth of the global CRM BPO market during 2017 - 2021.

Drivers of the Market:

Restraints on the Market:

CRM BPO Market Regional And Country Analysis The Asia Pacific was the largest region in the CRM BPO market in 2017, CRM BPO for $X billion or X% market share.

North America was the x largest region CRM BPO for $X billion or X% market share.

Western Europe was the x largest region CRM BPO for $X billion or X% market share.

CRM BPO Market Competitive Landscape The leading competitors in the global CRM BPO market are Xerox, Accenture, Capita, Teleperformance, and Arvato.

The chart and table below displays the percentage market share of the top players in the CRM BPO market industry.

Company Profile Xerox Overview Products and Services Strategy Financial Performance Accenture Overview

Products and Services Strategy Financial Performance Capita Overview Products and Services Strategy Financial Performance

Teleperformance Overview Products and Services Strategy Financial Performance Arvato Overview Products and Services Strategy Financial Performance