Improving the ForHousing website

Over the past six months, social landlord ForHousing has worked closely with tenants to learn what matters most when visiting the ForHousing website and to make improvements.

ForHousing is always trying to do better and improve customer service, and is very excited to share the improvements to the website based on the feedback tenants have given.

Ninety per cent of visitors to the ForHousing website use mobiles and tablets so changes have been made to provide a better experience when using smaller devices.

Tenants told ForHousing they wanted to be able to report a repair, book an appointment, and pay their rent with ease, so these areas have now been made front and centre of the website.

ForHousing has created handy how-to videos to help guide people through the different areas of the website. You can view these videos by simply visiting the ForHousing website at www.forhousing.co.uk.

If you have any thoughts you’d like to share about the website, please drop ForHousing a message at communications@forhousing.co.uk because your feedback is always appreciated.