Supporting you with the cost-of-living crisis

Housing association Salix Homes is working closely with its partners to help ease the cost-of-living crisis for its tenants across Salford.

From ensuring tenants are claiming the benefits they’re entitled to, to giving out food vouchers and assisting people to apply for additional funding, Salix Homes’ dedicated officers are on hand to help people who are experiencing financial difficulties.

During the past year Salix Homes has helped secure an additional £116,542 in benefits for its customers.

Sharon Simmonds, Income Manager at Salix Homes said: “People may be nervous about getting in touch, but the main thing is to not suffer in silence and let your debts and worries mount up around you. We really are here to help and will do everything that we can to ease financial hardship for our customers.”

Here’s just some of the ways Salix Homes can help:

Financial support and food vouchers

Discretionary Housing Payment: We can assist customers in receipt of Housing Benefit or Universal Credit to apply for a Discretionary Housing Payment from Salford City Council. This is an extra amount of money to help pay your rent.

Income and expenditure assessments: We will carry out an assessment with you to make sure you are claiming all the benefits that you’re entitled to. Challenge benefit decisions: If an error has been made, we can support you to challenge the decision and claim any money you’re entitled to.

Food assistance: We can issue vouchers to access community food banks in an emergency.

Furnish your home – for free

If you’re struggling with the cost of buying essential furniture or appliances, or can’t afford replacements if they’re broken, then Salix Homes has a Furniture Recycling Scheme, providing pre-loved furniture, household items and white goods free of charge. We have a well-stocked warehouse of good quality, clean, furniture and homeware including sofas, beds, tables, drawers, fridges, freezers and washing machines. Visit www.salixhomes.co.uk for more information.

Stay connected – for free

Salix Homes can provide free mobile data for its customers on low incomes. As part of the National Databank scheme, we can provide free sim cards pre-loaded with data. With so many essential activities now done digitally on smartphones and computers, the scheme helps ensure people aren’t left disadvantaged by not having access to the internet.

If you’re a Salix Homes tenant, get in touch to see how we can help you.

Call: 0800 2182000

Email: enquiries@salixhomes.co.uk

My Salix customer portal: www.mysalix.co.uk

More information about the support available can be found on www.salixhomes.co.uk