July 2014

The staff magazine of Great Ormond Street Hospital for Children and the UCL Institute of Child Health

July 2014

2014 staff awards Find out the winners of this year’s staff awards on page 12

Read about Our Always Values on page eight

Welcome from the Interim Chief Executive

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Contents Regulars In the news

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Word on the tweet

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Julian Nettel

Learning Education and Development

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GO Create!

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Welcome to the latest edition of Roundabout. On 11 June, we held our Annual Staff Awards ceremony.

The room was packed standing room only, which is a clear indication of the enthusiasm there is for these awards. Celebrating success is something that any great organisation should do, and we had a great deal to celebrate. The number, breadth and range of nominations were amazing. All groups right across the organisation were represented and it was uplifting to witness their contribution.

Noticeboard

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­Features Coming to GOSH Nicola explains what it was like to come to Great Ormond Street Hospital (GOSH) soon after baby Hugo was born

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A key theme running through all the nominations and awards was a focus on showing excellence in customer care, both in the services we provide to our families and patients, as well as those we provide for one another. In an organisation as complex as GOSH, it is important that we always keep in mind our internal relationships with colleagues. It is through supporting and helping each other that we can, collectively, provide great service for our patients and families.

Our Always Values Find out what’s been happening to define the hospital’s values

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For me, the awards were also a great illustration of our values in action, exemplified by the people who were nominated or won awards. On pages eight and nine, we talk about the work to develop a shared set of values and behaviours for GOSH. Many of you contributed to this, taking part in the survey and the workshops we held. There was a lot of consistency in the words and phrases people used to describe their expectations, whether they were patients, families or staff. In the article you will be able to see the results of that work and begin considering how we can all contribute to making sure the values become an integral part of the way we work.

Making an impact: the Citizens Advice Bureau 22 We take a look at how the Citizens Advice Bureau helps families in the hospital

Finally, I’d like to wish everyone a lovely summer.

To those of you taking leave, I hope you have a good break and to all those who are staying and holding the fort, my continued thanks for all your hard work and dedication.

A day in the life Helen chats to us about her role as the Charity Desk Co-ordinator in the hospital

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Staff awards 12 Read about the winners of this year’s staff awards

The copy deadline for the August edition is Wednesday 6 July. Please note that submitting articles does not guarantee a place in the next issue. Submissions should be sent to publications@gosh.org Editor Sally Mavin, ext *643042 Email: sally.mavin@gosh.org Designer Sharon Leese, ext *643100 Contributors Mark McKenzie-Ray, Corinne Clarke and Alice Woodward

Printer Jigsaw Colour, www.jigsawcolour.co.uk Charity logo Great Ormond Street Hospital Children’s Charity.

Registered charity no. 235825.

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In the news Dr Peter Steer was announced as Great Ormond Street Hospital’s (GOSH) new Chief Executive, and will take up the position in January 2015.

Dr Steer comes to GOSH from Queensland, Australia, where he has been Chief Executive of Children’s Health Queensland Hospital and Health Service since 2009. The announcement was covered by the Health Service Journal in the UK and a range of Australian media including The Sydney Morning Herald and The Age.

This month’s social media highlights from Great Ormond Street Hospital’s (GOSH) Facebook and Twitter accounts.

Our little Millie pops who is 21 months has been diagnosed with ALL [acute lymphoblastic leukaemia]. I am overwhelmed with the great consultants and the fabulous nurses on Elephant Ward.

Dr Peter Steer, new Chief Executive at Great Ormond Street Hospital

Media coverage around the ITV1 documentary The Secret Life of Babies featured GOSH patient Thomas Barnard. Thomas was diagnosed with epilepsy and at three months old had surgery at GOSH to remove part of his brain. Since then, his seizures have stopped and surgeons believe he will lead a relatively normal life. The Daily Mirror used Thomas’ story to illustrate babies’ amazing ability to adapt to any situation.

The Daily Telegraph reported on a £10 million award from the Wellcome Trust and the Engineering and Physical Science Research Council to develop a foetal surgery service, which will be led by University College London Hospitals and involve GOSH paediatric surgeons. The project will involve creating a tiny robot hand that could carry out delicate surgery or deliver stem cells to babies with severe birth defects – such as spina bifida – while in the womb. Paediatric surgeon Paolo de Coppi, who is leading GOSH’s involvement in the project, hopes that by using this technique, surgeons can correct certain defects early on in a foetus’ development, leading to a better outcome for the child.

The opening of GOSH’s spectacular new seascape-themed main reception was the subject of local news coverage in the Camden New Journal, Islington Tribune and West End Extra. The new area was designed with the help of children and families to offer a warmer welcome to visitors, and includes a reception desk shaped like a pirate ship and a revolving rock pool floor projection. There is also a mural featuring a shoal of colourful fishes drawn by patients as part of GO Create!, the hospital’s arts programme. Patient Libby Pitman posed by the mural for pictures that appeared in all of the news articles.

New reception looks fantastic, so much better.

Mason fell in love with two nurses on Sky Ward and thinks nurse Doug is magical after taking his cannula out without it hurting. A massive thanks to all xx Loving the support people in @GreatOrmondSt learning centre. Really helpful and nice people. Always a pleasure to be here.

All the team are amazing on Fox Ward and looked after our daughter Anabelle (and us) with all the compassion and skill needed for that stressful time. Cannot thank everyone at GOSH enough xx I was very ill as a newborn in 1963 and I’m now approaching 51 years old.

Thanks for my life GOSH. You are all guardian angels.

Join the conversation Facebook: facebook.com/ GreatOrmondSt Twitter: @GreatOrmondSt

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Crossing Boundaries

Seamless patient care requires close collaboration between individuals, teams and organisations.

To meet this challenge, the Postgraduate Medical Education (PGME) team at Great Ormond Street Hospital recently engaged with Luton & Dunstable and Barnet hospitals to develop a unique two-day course so that key stakeholders from these trusts can come together to jointly improve the patient journey and maintain cohesive care.

The course took place on 1–2 May in Weston House and was attended by 21 people from the three trusts. Firstly, participants got to know more about themselves by working through the Myers-Briggs Type Indicator tool, a test that identifies personality types.

This was followed by a team-building exercise that gave participants a chance to consider their strengths.

A motivational video featured a quality improvement project that had resulted in a dramatic effect on patient outcomes. Lastly, the group played a ‘serious

game’, a fictional scenario in which learners interacted with people and information to explore how they engage at a regional level.

The project was a huge success – the PGME teams were able to recruit staff from all levels of seniority across the three trusts to participate in the course, which is an achievement that those teams had not experienced with other programmes. Following the course, two working groups have been created, enabling participants to discuss current issues that lead to fragmented patient care and poor communication across all three sites. The goal of these projects is to build stronger relationships and help with the transfer of information and patients across sites.

If you are interested in taking part in the next Crossing Boundaries course, please contact Jenny Hibbert, Senior PGME Officer, at jenny.hibbert@gosh.nhs.uk

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Coming to GOSH

baby in intensive care with a tube out of their mouth and the needles, but it’s done so well.

Nicola’s son Hugo is now a healthy, happy three-year-old boy, despite being born with a rare congenital abnormality. Here Nicola tells us about their experience at Great Ormond Street Hospital (GOSH).

“I found out something was wrong at my 12week scan,” says Nicola. Her son Hugo had exomphalos – an abdominal wall defect where some of the organs are inside the umbilical cord, forming a bubble outside the baby’s tummy. In Hugo’s case it was his liver and part of his bowel, so he would need surgery soon after birth.

“From that point on, we were whisked into a whirlwind of appointments. There was a risk of rupture – we were told that three out of four babies make it...”

Visiting GOSH When Nicola was about 30 weeks pregnant she was invited to visit GOSH to help prepare herself for when Hugo would be in intensive care.

“I have to say it was the most terrifying thing ever – you know that if you’re walking into the place you’ve only seen on TV there must be something very wrong with your child. But the Family Liaison Sister Esther and the Neonatal Intensive Care Unit (NICU) nurses were brilliant. They explained what the equipment was and what to expect.”

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On 9 December, 2010, Nicola had a planned caesarean at University College Hospital. “Hugo didn’t thrive so he was put straight on life support and taken off to GOSH nearby.”

Beginning surgery Hugo had his first operation the following day – his stomach was opened so a silo bag could be stitched to his skin to hold the organs on the outside of his body.

“It looked like a Christmas pudding,” says Nicola, “but it helped keep the organs sterile and was used to push the organs down. It puts pressure on the lungs so it has to be done gradually.

“Hugo had ups and downs including infections and feeding issues, but by the time he had the last operation – his sixth – he was doing really well.”

Life on NICU Hugo was in NICU for three-and-a-half weeks.

“Sometimes you look and think there’s so much equipment around them – tubes coming out of everywhere. Nothing prepares you for the horror you feel the first time you see your

“Someone took time to tell me what all the lines and equipment were, what his ventilator was and why he had a particular plaster or little bit of blood. You know when things beep what it means, so your alarm levels come down a bit. You are scared to touch your baby. I remember sitting with my hands against my body and the nurse got my hand and said ‘touch him, he’s yours’. You’re scared to do anything but they are so great. They encourage you take a plaster off or wash his face or talk to him. They are so understated but they are really important things. They help you to become comfortable with the situation.”

Ongoing support During that time, Nicola stayed at the family accommodation in GOSH’s Italian building, funded

by Great Ormond Street Hospital Children’s Charity: “It was absolutely amazing. It slowly dawns on you that you’ve been given a room for every night you’re at the hospital. I had a double bed, wardrobe, TV, bathroom and use of a kitchen. It’s really important in so many ways. My husband Billy could spend weekends there to have some normality at what was a very lonely and hard time. I had a phone so I could call NICU when I wanted. I’d wake up at 3am, wonder how Hugo was and phone them. Or if he was having a difficult time, they would call me. I could be dressed, out of the door and at the hospital in 10 minutes. It meant the world to me. The charity also provided food vouchers while I was breastfeeding.”

Once Hugo was out of NICU, Nicola had a bed in his room on the ward so she could sleep next to him.“I really don’t know how I would have coped. I felt like I was a patient as much as Hugo sometimes.

Some days are so long – the minutes are like hours. You think it will never end. On one day, I just couldn’t stop crying but Esther was there with me all day. They do so much to encourage you.”

Coming home At nine-and-a-half weeks, Hugo could go home.

“It was terrifying but you’re still not on your own.

You can call the ward any time of day or night and get their advice. I often did.”

In February this year, after a further three operations, Nicola was told Hugo wouldn’t need any more surgery for the foreseeable future: “I cried all weekend – I felt a million different emotions,” says Nicola.

“I’m still in touch with two of the NICU nurses. They feel like part of our family. Even now, I can phone Squirrel Ward if I’m worried. It’s like the care never ends. You come away realising these things cost money, so I’ve become a charity ambassador to raise money for research for children like Hugo and for the hospital to help parents like me when they feel desperate. I love going to events to explain why we need to keep redeveloping the hospital. For some children, it’s where they might spend all or their last days. Where would you want your child to be?”

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Our Always Values What’s happening next?

Over the next few months, our focus is going to be on making sure that everyone working at GOSH hears about Our Always Values, and has a chance to think about what they mean for us: as individuals, as teams and as an organisation. We know that this will take time and we plan to use a number of different options to share information and stimulate conversations about them, from face-to-face meetings to the intranet, so please talk to your team manager and keep an eye on GOSH Web.

You may remember being asked to fill in a survey telling us what you felt our values and behaviours at Great Ormond Street Hospital (GOSH) should p1 be. This month, we outline what we’ve done, why we’ve done it, and what’s going to happen next.

Why did we start this work?

Last year we held a listening event for staff, patients and families, asking about their experiences at GOSH. Their feedback said that while we provide many great services, we do not always do this consistently, so the experience of GOSH can be mixed. This led us to start an important work programme to understand what shared values and behaviours people wanted to see at the hospital, so the experience of GOSH is consistently great.

Getting the evidence The first phase involved asking staff, patients and families for their views, through a survey and workshops in February and March. The response was fantastic, and we received over 2,500 replies full of feedback, covering both the things you like about GOSH as well as the behaviours and attitudes that are most frustrating. We are extremely grateful to everyone who took part– it’s your contribution that has allowed us to reach this point.

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What did you tell us?

We received lots of extremely helpful information, which was then analysed to draw out the words and phrases that people used most often to describe the values and behaviours they would like to see. Across the responses from staff, patients and families, there was consistency about the areas they highlighted, allowing us to group the key themes into four overarching values, shown in the diagram above. To reflect and reinforce our mission and commitment to put ‘the child first and always’, we are calling them Our Always Values. We will: • always be welcoming • always be helpful • always be expert • always be one team In addition to the overarching values, we got a lot more detailed information, which has allowed us to identify standards for each value as well as examples of behaviours that people would like to see more or less of when they are at GOSH. For more information on these examples, please select the ‘Staff’ tab on GOSH Web.

We will also work on making sure that the way we work, including internal procedures and policies, reflect Our Always Values. Some of this has already begun, for example we’ve trialled using values as part of the selection process for some consultant posts, and our new appraisal paperwork will reflect Our Always Values after the summer. We will make sure that Our Always Values are included in the way we measure and report on GOSH performance, including patient satisfaction and staff surveys.

How do Our Always Values fit with other GOSH programmes?

Our Always Values should underpin everything that we do at GOSH. As we move forward with Our Always Values, we will consider how they work with other programmes already in place, such as the zero harm, zero waste, no waits Transformation themes or the six ‘Cs’ for nursing. All of this will take time and we want it to be a planned process.

How you can stay involved We are at the early stages and making Our Always Values real will need us all to get involved.

Some of things you could do may include: • Taking pride in Our Always Values – you helped create them and they are a great expression of what we want GOSH to be.

• Talking to your colleagues and teams about Our Always Values.

• Thinking about what they mean to you: are there things you should stop, start or do better so that you bring them to life in your work every day?

• Sharing stories or nominating colleagues for staff awards when you see Our Always Values demonstrated at work.

We are keen to keep up the levels of involvement from staff, so if you have ideas about things we should be considering or doing to support the way we implement Our Always Values, please share them, either through your line manager or on GOSH Web. The success of Our Always Values relies on us all playing our part. Please get involved.

The best thin

gs

“ The commitment from your staff, going beyond the call of duty often.”

(Family member)

The frustrating things “ Lack of communication…

More times than I would care to mention, we have been let down, or left in the dark...”

(Family member)

hear What I’d like to ues from colleag “ …[someone who] is willing to go the extra mile for the team. Who is approachable, knowledgeable and friendly.”

(Staff member)

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A day in the life of the Charity Desk Co-ordinator

Helen Wythers is the Charity Desk Co-ordinator at Great Ormond Street Hospital (GOSH). She moved to her current role almost 18 months ago after volunteering at Great Ormond Street Hospital Children’s Charity. She works fulltime with a team of volunteers.

Helen at the charity desk in the hospital

Morning routine “I get up at 6.45am, feed my cats and have breakfast with my husband before I leave at about 9am. It’s quite a civilised time to get to work – I get the train from Wimbledon to Waterloo and then a bus over to the hospital. It takes just under an hour as there’s less traffic and less people. I can get a seat and it’s quite relaxing.”

Helen and patient Abi with the charity bear at the charity desk.

donation or do some fundraising – we can give them ideas and materials like posters, stickers and balloons or talk to them about what the event involves. It’s good to have the desk present in the hospital so that it is easy for people to find us when they want to.

“We are also often a listening ear. A lot of the people coming through the doors are at a point in their life where they are quite distressed and they often just want to talk to someone.

“We have a team of volunteers on the desk who come and help me every day – they’re all lovely, committed and so helpful. The desk is open daily from 10am to 4pm and people can leave donations in the secure box if the desk is closed. I think a lot of patients and families want to give something back, to say thank you for whatever happened to them.”

Working together “We also talk to lots of our colleagues in the hospital about events like the RBC Race for the Kids 5k family fun run. I always try and talk to my colleagues that come down to the desk, and they often don’t want to miss opportunities to support the charity and get involved.

What is the charity desk?

“First of all, the charity desk is the place people come to find out how they can support their hospital. We help staff, patients and families who want to make a

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“We also give a lot of directions. We need to know a lot about the hospital and keep well informed when things change, like wards or departments moving and closing.

“When people come to the desk, they’re often anxious, running late or don’t know where they’re going. My feeling is that when anyone comes to ask a question, we will do our level best to answer them.”

A typical day “Every hour is different. You don’t know what the next person to the desk will say. It could be telling us about their cake sale or sponsored walk, giving us some money that they have raised or picking up a collection tin for their home or workplace. Or it could just be someone asking where the nearest toilets are or how to get to Lion Ward.

“A lot of people think that donors give the odd fiver here and there, but last year they donated £160,000 via the charity desk.”

“I also go up to the wards and meet nurses, play workers and other staff to help them with their fundraising. If we get donations of new toys, I will go and talk to the Activity Centre and see if they want them or find out where in the hospital they can go. I often go around the hospital putting up posters and flyers for the events that are going on.”

Did you know?

“A lot of people think that donors give the odd fiver here and there, but last year they donated £160,000 via the charity desk. It ranges from children bringing in £2.50 that they’ve raised in the school playground, to someone coming in with a cheque for £10,000 that they’ve raised by climbing Mount Kilimanjaro.

It’s great – every single donation, no matter how little, is really important to us and is always greatly appreciated.”

Witnessing patient journeys “My favourite part of my job is being able to meet the most amazing and inspiring families – sometimes you recognise faces and start building relationships.

I’ve met some really lovely people, and seen their children go through treatments and come bounding out the other side. They’re so resilient in how they get through each day, and so the parents have to be too. You have no idea you are here with some of the sickest children in the UK.” Helen with volunteer Rosemary Jiggens.

Besides GOSH “I leave around 4pm. I lock up and take the keys, laptop and my giant teddy to security where he spends the night. Then I do my commute home, and get back at about 5pm if I go straight home.

“I’ve been learning to play the piano for the last year, and I am astonishingly bad at it! I had no idea it was so difficult. I am having lessons every Monday. I have also just taken up yoga again after a long gap, so that’s a nice thing to do – I really enjoy it. I also spend time eating out with friends, or going to the cinema or the theatre.”

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Great Ormond Street Hospital staff awards 2014

STAFF AWARDS 2014

On Wednesday 11 June, staff came together to celebrate the achievements of all those who work at Great Ormond Street Hospital (GOSH). With over 300 nominations, the judging panel had their work cut out to choose the winners.

Chairman Tessa Blackstone, Human Resources Director Ali Mohammed, Interim Chief Executive Julian Nettel and TV presenter Christine Bleakley joined forces in congratulating the award winners.

Improvement champion Neuromuscular team, with Lisa Byrne, Improvement Manager This team’s nominations described how they listened to feedback from parents and staff and then identified improvements in the young boys’ Duchenne muscular dystrophy clinic pathway. These include a new schedule for clinic appointments, volunteers to help with navigation through the clinics and a text alert system to remind families about appointments. The number of patients waiting less than 30 minutes for an appointment has increased from 58 per cent to 92 per cent. One parent said: “It’s run really smoothly, it accommodates my child and my child is really happy with the set-up.”

Volunteer of the year The Neonatal and Paediatric Intensive Care Units (NICU and PICU) volunteer team: Val Richardson, Helena O’Shea, Jackie Kennedy and Hilary Cullen Over the past several years Val, Helena, Hilary and Jackie have demonstrated time and time again that they are exceptional and gifted volunteers.

They are dynamic and powerful communicators who all possess the gift of being able to make both the staff and families on the Units feel at ease in such an intense environment. They are humble and approachable people who love to share their extensive knowledge with others.

The ladies have become valued members of the PICU and NICU teams and are highly respected by both the staff and families.

GEMS awards Individual award (February)

Team award (March)

Atiya Bhutta, Receptionist in Outpatients

The Rheumatology team

Team award (February)

Individual award (April)

The Security team

Paul Mackness, Admission Co-ordinator in the Ophthalmology department

Individual award (March) Leon Hinton, Workforce Planning Manager in the HR department 12

Team award (April) The Social Communication Disorder team 13

The Gwen Kirby award for excellence in the nursing care of children, presented by the Nurses’ League Eleanor Tyrrell, Ward Sister, Lion Ward This award is for a sister or charge nurse who shows concern and consideration for their colleagues and inspires high standards of nursing care. Eleanor’s nomination spoke of her calm, strong leadership skills and ability to maintain high standards of care on the ward.

Patients and families are very complimentary about the care and experience they have on the ward, and her staff are polite and engaging. We know that recruiting and retaining high-quality oncology nurses has been a real challenge in the last few months, so all credit to Eleanor for her outstanding leadership over this period.

The Gwen Kirby award for a student nurse, presented by the Nurses’ League Rose Mahoney Rose was selected for the student award as she had an outstanding range of practice placement reports that demonstrated excellence in nursing care, while reflecting the nursing vision. Rose also has outstanding family-centred care skills, a very high standard of written and verbal communication skills and the ability to work effectively as a team member. Rose was a very popular member of her cohort and a very diligent student.

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Patricia Lewisohn award for excellence in customer care Adrian Godbold, Porter This is an award for a member of clinical or non-clinical support staff in bands 1-4 who displays excellent customer care. Adrian was the first ever winner of a staff award when they were launched back in 2004. But Adrian is no flash in the pan, and 10 years on he’s been nominated two months running since the start of the GEMS awards in January.

Here are just a few things different staff said about him: “If there is one person who stands out at GOSH for their consistent friendly, helpful approach it is Adrian.”

“Adrian is always smiling, always laughing and showing care for the children when he moves them around the hospital.”

“He is a ray of sunshine, unfailingly positive and a great team player. He carries out his duties with real enthusiasm.”

One of the nominations said that Adrian is a true example of someone who demonstrates every day what our GOSH values should be, so he’ll be a real ambassador of Our Always Values.

Leader of the year

Staff development champion

Zoe Wilks, Head of Nursing, Outpatients

Marina Hughes, Consultant Paediatric Cardiologist

This award is for an exceptional leader who listens, motivates, empowers and helps their team to achieve their goals. Zoe’s leadership has contributed directly to the increase in income from outpatients, and the parent representative on the panel said that when she visited outpatients she saw all the marks of excellent nurse leadership. Zoe’s formal nomination also said: “Her passion for leading necessary change is immense. Thinking outside the norm is usual for her, as is infusing in her staff the desire to be innovative and agents of change within their own sphere of practice.

For example, she explored Saturday clinics for children and young people with learning disabilities to improve the experience and outcomes for all.”

This award goes to an exceptional member of staff who has shown particular passion, skills and commitment to developing people at GOSH. Marina exemplifies the willingness to share skills and knowledge, which are such an important part of the work we all do at GOSH. Her nomination said: “The reasons for this nomination are Marina’s excellent knowledge in Cardiac MRI, her teaching skills and her dedication to doctors even outside her own specialty. She was approached by a group of cardiothoracic registrars requesting her to teach us Cardiac MRI out-of-hours for several weeks. She has been doing this for the last few months with dedication, kindness and enthusiasm. We are extremely grateful to her and we believe she deserves this award.”

Colleague of the year Tom McGoldrick, Theatre Scheduler Tom was nominated by nearly everyone in Theatres.

One of his nominations said: “Tom is a man of few words but his actions and helpfulness say everything about him. He’s accommodating, smiling, knowledgeable and organised. It’s a delight to be able to count on him because a request asked is a job done! Tom goes above and beyond his role to help and support the multidisciplinary team in Theatres. Nothing is ever too much trouble. Theatres couldn’t cope without Tom – everyone needs a Tom in their department.”

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“My mum said that whatever I did, it was up to me to decide, and that whatever I chose she would back me up. When I reached 13 I suddenly felt that I wanted to explore my options.

“After being in contact with some of Neil’s patients I looked at photos of their ears. When I was given the opportunity to construct an ear, I was unsure whether it would look like the other one. With further research I found out that there were several ways to obtain an ear. There was medpor or ear reconstruction. After in-depth analysis I decided to go for the more natural option, which would mean the ear was made from the cartilage around my ribs.

Child and family award Mr Neil Bulstrode This is for a very special individual or team nominated by a patient, parent or carer.

Fifteen-year-old Flora came on stage and explained why she’d nominated Neil.

“I was born with microtia grade three on my left side. I am here because I want to thank Neil Bulstrode for constructing an ear for me.

“When I was little I was given many theories for why my ear was the way it was. When people asked me I would stumble and not know what to say to them. My small ear made me feel different and when I joined secondary school I became aware of my appearance.

Nurse Education awards

“After getting an appointment with Neil and looking at his work we set a date, which was followed by another two dates. I have had three operations with Neil and what he has created is different to what I expected. I have good access to my ear canal, which has enabled me to hear slightly better. I now have an ear that people think doesn’t look any different to the one I have had from birth. Now I walk around with my hair up worrying less about what people may say. I feel as if I have two normal ears just like everyone else, except that Neil has been the creator of the new ear. As a perfectionist he worked on the ear until it satisfied both of us. I am content with the result and blown away by the appearance.

“I couldn’t say thank you enough for what you have done. You have given me the ability to be confident and know that I look like everyone else.”

Team of the year Bumblebee Ward, with Maria Banaghan, Improvement Champion This award recognises teams that work together to make a real difference to patients, families and staff.

This team has made an outstanding improvement in their day-to-day cohesiveness, their ability to lead and support junior members of clinical and nonclinical staff, and their ability to respond proactively to adversity. They have gone above and beyond for the Ward and each other as a team, with a wide range of improvements from increased bed occupancy to introduction of safety huddles.

Junior Doctor of the year awards

The nomination from a carer said: “I have been involved in childcare for over 25 years and Bumblebee Ward is the best experience I have ever had dealing with sick children and babies. The staff are incredible, hard-working, compassionate and dedicated to their profession. Whatever was needed, they did it with enthusiasm, even if they were rushed off their feet. Everyone from ancillary to nursing deserves so much praise, including the nurse bank staff, student nurses and admin staff.

It’s a very happy Ward. Thank you for making a difficult stay enjoyable – it was hard to leave!”

Medicine, Diagnostic and Therapeutic Services Dr Prem Patel

Infection, Cancer, Immunity and Laboratory Medicine

Vanessa Garside award Becky Saul, Pain Control Service and Liz Wright, Eagle Ward

Dr Elizabeth Rivers

Mentor of the year

Dr Belinda Crowe

Neurosciences

Cindy Sparkes, Elephant Ward

Senior House Officer grade

Preceptor of the year Rachel Allaway, Island Day Unit

Christine Tushingham memorial award for an outstanding nursing student Lisa Ryan

Dr Elizabeth Wortley

Critical Care and Respiratory

Consultant trainer of the year

Dr Linda Chigaru

Dr Neil Wimalasundera

Surgery

Pastoral consultant of the year

Mr Marc Swan

Dr Bridget Callaghan The staff awards are funded by Great Ormond Street Hospital Children’s Charity

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New interim Head of GO Create!

This month we bid a temporary fond farewell to Head of GO Create! Susie Hall while she goes on maternity leave. Taking up the post in Susie’s absence is Isobel Manning, who is a familiar face at Great Ormond Street Hospital (GOSH). Having contributed significantly to GO Create! in numerous arts workshops, projects and events over the past five years, Isobel has an excellent understanding of the programme and practical knowledge of the vital role that the arts and culture play in the healing process.

RBC Race for the Kids success!

On Sunday 9 June, 6,000 staff, patients, families and supporters donned their blue T-shirts and took part in the RBC Race for the Kids 5k family fun run. Several teams from the hospital took part, with every penny raised going towards the vital redevelopment of Great Ormond Street Hospital.

Isobel’s background as an artist and her experience of working with other high-profile artists such as Antony Gormley, Tracey Emin and Damien Hirst will stand her in good stead when considering how high-quality art and design can be incorporated into the future redevelopment of hospital buildings.

Isobel says: “The arts are absolutely integral to health and can dramatically improve clinical outcomes and increase wellbeing. I feel strongly that art and participating in creative activities should be seen as a necessity in all healthcare settings. This is something I wish to promote as interim Head of GO Create! through ongoing evidence-based research and meaningful collaborations with patients and staff.

Bumblebee Ward

“Involvement in the arts can raise aspirations, improve confidence and develop intellectual, social, emotional and physical skills. Activities that encourage patients to express themselves creatively give participants a sense of ownership and of being an individual.”

As interim Head of GO Create!, Isobel is looking forward to introducing the Arts Award to the hospital, which is an accredited qualification that inspires young people to grow their arts and leadership talents. She is also excited about this year’s creative residency programme, which will give patients the opportunity to work with the world-renowned Rambert Dance Company and The Tagore Centre.

Isobel has been involved in a number of research projects at GOSH that have helped draw together valuable evidence to support the benefits of the creative arts on health and wellbeing. In addition to her work at GOSH, Isobel has run creative projects for children, young people and adults in a number of other public healthcare settings. She has also run projects in schools, museums and galleries, including the Victoria and Albert Museum, Wellcome Collection and White Cube Gallery.

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Theatres

Outpatients

Rainforest Ward

Peter Pan Ward

For more information on the GO Create! arts programme, please see www.gosh.nhs.uk/go_create or follow us on Twitter at @gocreateGOSH If you would like to attend one of the forthcoming GO Create! Culture Club events, please email gocreate@gosh.nhs.uk with a request to join the mailing list.

GO Create! is funded by Great Ormond Street Hospital Children’s Charity.

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GOSH noticeboard

Free film show 14 JULY

The Lego Movie (U) 6.15pm

Sustainability at GOSH

8pm

Representatives from the Estates and Facilities department attended the NHS Sustainability Awards evening held in April. The event was hosted by environmentalist and TV presenter Chris Packham. GOSH received the ‘highly commended’ award for the waste category. The submission was based on a sustainable cost savings project, implemented by the Theatre teams and Mitie, for the introduction of mixed recycling and for offensive waste in Theatres.

Help shape the future of Great Ormond Street Hospital for Children NHS Foundation Trust.

In November 2014, we will begin the process leading up to our 2014/15 elections. Five councillors will be elected by the Trust staff membership.

To find out more, please visit www.gosh.nhs.uk/ftelection Look out for further updates and information in Roundabout and around the hospital in the coming months.

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Listen

3–13 July

Barclaycard British Summer Time Hyde Park

See

Multi-faith festivals

From

£59.50

Until 7 september

Henri Matisse: The Cut-Outs

Ground Floor Lecture Theatre, Weston House

9 JULY

Members’ Council elections

Jack Ryan: Shadow Recruit (12A)

t u o b a d n a t Ou

£18

Tate Modern

Eat and drink

31 JULY - 3 AUGUST

Feast festival

Martyrdom of the Bab Bahá’í

Tobacco Dock, Shadwell

from

£7.50

12 JULY Asala Buddhist

Members’ Council staff surgeries The next staff surgeries will take place at the following dates and times at the staff side of The Lagoon restaurant: 16 July 1-2pm 19 AUGUST 1-2pm

Staff surgeries allow staff the opportunity to meet with the current councillors representing them on the Members’ Council. Councillors are responsible for feeding back to the Trust the views and ideas of Trust staff members, in order to inform the development of the organisation’s strategies and plans.

19 JULY Jamshedi Noruz Qadimi – Zoroastrian

Do

UNTIL 25 JULY

Zoo Lates

24 JULY Khordad Sal Qadimi – Zoroastrian

ZSL London Zoo

28 JULY Eid-Ul-Fitr Muslim

Watch Nominate someone for a GEMS award If you think an individual or team should get wider recognition, drop an email to staffrecognition@gosh.nhs.uk providing as much information as you can about why they’re a Great Ormond Street Hospital GEM.

from

£24

13 JULY

World Cup Final Various locations

Free

Read The Sound of Things Falling

by Juan Gabriel Vásquez Winner of the Impac Dublin Award “Compelling… He holds his narrative together with admirable stylistic control as he shows a world falling apart and the powers of love and language to rebuild it.” Anita Sethi, Observer

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Charity page We need to raise at least £50 million every year to help rebuild and refurbish Great Ormond Street Hospital, buy vital equipment and fund pioneering research.

Making an impact: the Citizens Advice Bureau

In brief

Last word

Friends and Family Test

Staying safe in the sun

The Friends and Family Test has now been implemented for staff and inpatients at Great Ormond Street Hospital (GOSH). The purpose of the Friends and Family Test is to give people the opportunity to feed back on their experiences.

The British weather isn’t exactly like the Bahamas, but you should still make sure you’re protected when out in the sun. Clinical Nurse Specialist Hilary Kennedy from the Dermatology department shares her advice on staying safe in the sun, so you don’t end up red faced.

For patients

The Citizens Advice Bureau at Great Ormond Street Hospital (GOSH) is on hand to support families during their time in hospital.

What do they do?

When a parent is under large amounts of pressure or stress, everyday tasks become difficult to achieve. The Citizens Advice Bureau helps families access benefits, manage debt and resolve housing issues. The service offers expert knowledge and advice on complex issues when families need it most, helping to remove additional pressures and worries so a parent can focus on supporting their child. The Citizens Advice Bureau service is focused on helping those in greatest need but also continues providing support long after a child is discharged.

Why is it needed?

Many parents experience financial pressures while caring for a sick child. Having to take time off work or giving up work completely to look after a sick child means a significant reduction in household income. As a result, once-manageable debts can become unsustainable.

How does it work?

The Citizens Advice Bureau is available to families five days a week through face-to-face meetings, email and telephone advice and advocacy. They take referrals from Family Support Workers, Social Workers and the Patient Advice and Liaison Service (Pals). The Citizens Advice Bureau helps 300–350 new families a year on average.

What’s the impact?

By helping families manage stress and maintain good mental health and wellbeing, the Citizens Advice Bureau contributes to better outcomes for children who are treated at GOSH. This improves patients’ and families’ ability to deal with everyday problems while they are at GOSH, and also adds value and enhances the work of existing family support services.

In 2012–13, nearly £800,000 was gained for families,

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Nick Wright, Development Officer at the Citizens Advice Bureau

of which nearly £100,000 of debts were managed or written off. The service even won a national prize for its social policy work.

To date, over 500 responses have been received from families of inpatients across the hospital.

The hospital will shortly roll out the test to outpatients and day case patients. Testing is currently underway in selected pilot areas: Royal London Hospital for Integrated Medicine (RLHIM), Dental Outpatients, Safari and Caterpillar wards, with a plan to implement across the hospital by October 2014. For more information about this project, please contact Charlie Magness, Project Manager, at charlotte.magness@gosh.nhs.uk or Chantelle Davis, Assistant Outpatient Manager, at chantelle.davis@gosh.nhs.uk

As a result of the Citizens Advice Bureau at GOSH: •S eventy-three per cent of families who accessed the service reported being less worried or stressed after receiving advice, with 67 per cent feeling better in themselves.

•T here have been five cases of patients being prevented from discharge due to poor housing conditions that have been successfully resolved by the Citizens Advice Bureau.

•T he Citizens Advice Bureau is reaching people who would not otherwise have accessed an advice service.

For staff

The Citizens Advice Bureau is funded by Great Ormond Street Hospital Children’s Charity and delivered by Camden Citizens Advice Bureau.

To find out more about the survey, including opting out if you don’t want your information passed to Picker for the purposes of the survey, please see the staff Friends and Family Test section of GOSH Web.

The staff Friends and Family Test is held in spring, summer and winter, complementing the annual NHS staff survey held each autumn. It is managed by Picker, who will contact a randomly selected sample of staff, inviting them to take part.

All results are anonymous and GOSH will only receive consolidated data and the key themes raised in the survey.

Skin cancers are the most common cancers in the UK, and too much exposure to harmful ultraviolet (UV) rays increases your risk. The following tips will help to keep you protected.

• The sun is at its most damaging between 11am and 3pm, so spend time in the shade between those hours.

• Sunscreen has a sun protection factor (SPF) and is measured using a star rating. Use sunscreen with an SPF of at least 50 and rated four or five stars (five being the highest).

• When you’ve applied your sunscreen to all exposed areas – including ears, neck and feet – don’t forget to reapply it regularly. Just because you’ve used it once it doesn’t mean you’re protected for the entire day.

• Wear a wide-brimmed hat or a cap to reduce the amount of UV rays that reach your face and eyes.

It’s not only your skin that can be affected. Long-term exposure to sunlight can cause a number of problems to your eyes. Wear sunglasses with a UV 400 label or a statement that says the sunglasses offer 100 per cent UV protection, and avoid looking directly into the sun.

Remember to keep hydrated. Water is best. Aim to drink six to eight glasses a day. Caffeinated drinks are not recommended, and alcohol can leave you more dehydrated.

Finally, go out and enjoy the nice weather, but remember to stay safe.

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l Parks RoFounyadatio n Half

12 October 2014 Sign up for the Royal Parks Foundation Half and be a hero for the patients treated at Great Ormond Street Hospital.

Visit www.gosh.org/royalparks Call 020 7239 3164 Email challenges@gosh.org

Sign up now

Good luck, mate!

Great Ormond Street Hospital Children’s Charity. Registered charity no. 235825