McKinstry Wows Clients at [PROJECT NAME] McKinstry’s Rocky Mountain energy team recently received rave reviews from its clients at [PROJECT NAME] for McKinstry’s one-‐of-‐a-‐kind services. Beginning in 2012, McKinstry performed a Technical Energy Audit (TEA) and energy savings performance contract (ESPC) for [CLIENT]. Although the [PROJECT BUILDINGS] were not included in the original contract, the [CLIENT] quickly realized the value McKinstry’s team brought to the table and connected McKinstry to leadership at the [PROJECT BUILDINGS] department. After completing the TEA, [CLIENT] entered into a $3.37 million ESPC, with an additional $90,000 of Resource Conservation Management (RCM) included in after care services. Not only did the ESPC include energy efficiency measures aimed at reducing utility expenditures, but also included costly capital improvement items aimed to reduce maintenance and operational costs. Estimated annual avoided costs for [PROJECT] are $220,355. The entire project has a payback of less than 13 years. In a project closeout survey, [CLIENT], manager of facility operations for [PROJECT], had only positive things to say about the team and gave McKinstry the highest possible rating in every category. “Resource conservation management is the best thing in the world, and it is what sets McKinstry apart. It should be a part of every ESPC project,” [CLIENT] said. RCM—a predecessor to McKinstry’s powerED program—aims to significantly lower energy expenditures through incorporating best practices in facility operations, behavioral changes, cost analysis, and utility rate reduction. The program’s mission is to educate building staff and occupants about the importance of energy efficiency and associated climate impacts in order to sponsor sustainable long-‐term behavior modifications. “This project has revolutionized the [PROJECT] facilities staff. It has enriched their life and work,” [CLIENT] said. Account Executive Stacey Simms attributes the success of this project to the Rocky Mountain regional team “going above and beyond, in typical McKinstry fashion.” Viewing themselves as true partners with the [PROJECT STAFF] in its facility operations, McKinstry identified that the [PROJECT STAFF’s] current service contract was not at all favorable to them, and the team leveraged its industry connections to help [CLIENT] negotiate favorable on-‐call service rates. The Colorado team also helped [CLIENT] write and evaluate a maintenance contract. McKinstry’s incredible standard of customer service has resulted in an extremely satisfied client who has happily spread the word to other municipalities in the area. What began as a solid ESPC project became an opportunity to offer ongoing support and value through RCM, allowing McKinstry to stay engaged as an annuity partner. Having a technically savvy facility operator on the ground investigating the systems, evaluating comfort complaints, and regularly checking set points has made a world of difference to the [CLIENT’s] operations. In this case, Senior Commissioning Engineer Dawn Smith provides the valuable feet on the street. [CLIENT] said, “Dawn is an incredibly valuable asset. She is customer-‐focused and has provided a high level of training to the staff.” She also hailed Construction Services Manager Garth McCann as an extraordinary project manager who offered “true value management.” Although the measurement and verification results are not yet in, [CLIENT] has been tracking
her own bills—and without accounting for weather and other adjustments, [PROJECT STAFF] have already saved $125,000 from the previous calendar year. Despite having the maintenance schedule reduced from 64 to 52 hours weekly, energy savings from McKinstry’s project work are expected to nearly offset the increased energy costs of additional hours. Last month, [CLIENT] was a panelist for the national energy services conference held in Denver. When she was asked by an audience member what she would have done differently with her ESPC project, [CLIENT] replied that she “would not change a thing.” In fact, she “wished she could do it again.” Kudos to the Colorado team for exceeding customer expectations once again. By Samantha Mack, Brand & Business Support Specialist