Samantha Gray Webster Editor – Writer – Designer
& Customer Service Specialist 910.995.2312 – samantha.gray.webster@gmail.com Charlotte, NC 28206 OBJECTIVE: Through my work history thus far, I have grown in many different aspects and skill sets. Ideally, I would love to go back to my roots in publications, which were all encompassing, with production, editing and proofing, design, and promotions. I am also looking to expand my customer service experience in a training, supervisory, and/or compliance department, as well as assisting in business communications and marketing, putting my creative services to use. I have ample experience in office duties, as well as a design background, that I would love to make useful. My ideal situation would be to find a stable, fun, creative work environment that I can continuously grow in.
Skills: • Excellent oral and written communication skills • Keen eye for aesthetically pleasing design • Knowledge of colors and trends in various aspects of fashion, design, and other markets • Gallery experience • Print production and pre-press experience • Page layout and print design experience • Leadership skills • Experienced with Macintosh based environment as well as PC based, including such programs as, but not limited to – Adobe Illustrator, Photoshop, and InDesign; Microsoft Word, Excel, and PowerPoint; Quark Xpress; etc. • Above-average computer skills • Able to handle tight deadlines and production schedules • Capable of working well under pressure and stress management • Ability to pick up new techniques and programs with ease • Speedy typist (about 50-60 wpm average), detail oriented, and highly organized • Training (face-to-face and virtual), quality assurance, and compliance experience
EDUCATION: University of North Carolina at Charlotte - BFA in Illustration - Double-minor in Art History and English
Work Experience: JustFab (October 2011 – December 2013) Charlotte, NC Positions Held: - Fashion Consultant (Customer Service Rep) - Retention Specialist - e-Support - Team Lead - Training Assistant/Supervisor/Office Assistant • While working with JustFab, I developed skill sets in many areas of the company. I became the go-to girl for assisting whenever they needed. I was hand selected to work in creating materials for the company to use in the training of the Philippines and other company endeavors. I also assisted with the Compliance Department in handling QA Alerts and other various tasks, as well as helping to train the supervisors in the Philippines. I was last filling the role of trainer and Academy supervisor, monitoring calls and creating coaching opportunity forms. I ensured that the agents were adhering to company policy and procedure, as well as treating the members with world-class customer service.
IKEA (January 2009 – April 2012) Charlotte, NC - Sales Co-worker for Sleeping & Storing showroom - Organization design expert - Department “Buddy”: new employee trainer
Clear Choice Construction (October 2010 - February 2011) Charlotte, NC - Temporary office assistant and in-house designer - Created brochures and flyers, contacted past due accounts, and kept records in Excel
Creative Loafing Magazine Intern (Summer 2009) Charlotte, NC - “Are Plus Size Markets Getting Skinnier?” Klepto - “The Class-y Side of Brandon Kirkley” Vibes - The Working Title’s “Bone Island” CD review for Vibes - A series of stories/interviews with Charlotte area jewelry artists for Klepto, the shopping/style blog - Local store interviews for Klepto - Local restaurant/chef interviews for Eat My Charlotte - La Vida Local for Vibes, the music section - Music Menu items for Vibes
EZ Auction Drop Off (EZADO) (July 2006 - January 2009) Belmont, NC - Writer/Researcher for eBay drop off store - Took in items from clients, researched, then created comprehensive listings to assist with selling the items in auction
Sanskrit Literary-Arts Magazine (Fall 2004 – Spring 2010) Charlotte, NC Positions Held: - Editor - Associate Editor - Lead Designer - Designer - Content Coordinator • Performed office duties, created annual literary-arts magazine completely from scratch: sorted and went through submissions, narrowing down what would go to jury; picked out and contacted jury members; kept correspondence with submitters and juries; did layout design; dealt with pre-press and worked with printers to ensure magazine was proofed and printed within deadlines; curated and organized annual gallery show and magazine release party
References: Delia Smola Senior Manager of Global Organizational Development JUSTFAB INC. 310.683.0940 x 1612 DSMOLA@JustFab.com
Melanie Jackson Sales Associate at The Bead Store; worked together at Sanskrit 919.548.4226 melanie.anne.j@gmail.com
Brittaney Forte Graphic Designer at Signs Now; worked together in UNCC Student Media 919.327.8086 trueforte5@gmail.com
Kimberly Lawson Editor-in-chief of Creative Loafing kimberly.lawson@cln.com