The Labor of the Mysterious Hotel Maids You see their empty carts sitting in the hallways next to an open door. You can tell when they’ve been through your room because they have left it neat, organized and freshly cleaned.
The Silent Servants You know they are always there, but you never see them in any of the hotels in Iron River. They are the silent servants that make your bed for you. These are the maids that make your stay at any of the hotels around Iron River truly enjoyable. You know they’re there, but you hardly ever see them. Ever wonder what their job entails though? Ever wonder what else they’re doing other than making your bed, putting the remote back on the TV and changing your towels? Here’s a look into the expectations of a hotel room attendant. Every attendant is expected to be warm and friendly when they meet a guest. No matter what their mood is, nor the quality of the property, every attendant is expected to be warm in their greeting. There is no more important position in the business to act this way than the attendants.
Representing Iron River Hotels’ Integrity They represent the Iron River Hotels’ integrity. They walk into your locked room, giving them full access to tenants’ personal property. When they are warm and friendly, they are more trustworthy than are surly and grumpy ones. Even if the surly, grumpy ones have no intention to steal anything, the tenants might lose trust for them and hence, the hotel. Attendants need to be warm and welcoming. They also keep an eye out for the safety of their visitors. They know the rooms better than anyone else, as they are in them all the time. They are expected to do an inspection of the room before cleaning or organizing it. They look for weaknesses or damages that could hurt the next tenants or hurt the property. Any problems are reported immediately to higher authorities and are made into maintenance requests. They do it for the safety of their future guests and their hotel. They are expected to clean every surface in the room.
Implementing Strategy There’s a strategy to it. They start at the far end of the room and work their way back to the door. They clean the dressers, tables, TV, headboards and anything you might have touched. Sheets and pillowcases are replaced with clean ones and the whole bed is made again. They pull the edges tight for a clean, attractive appearance. When that is all finished, they move on to the bathroom. There they pick up used towels and replace them with new ones. Any missing soap or toiletry items are replaced and surfaces are again wiped down. They sanitize and wipe down the shower, toilets, and mirrors. The process is quick because they do it on a daily basis. There usually isn’t much for them to do, making them quick and efficient. Before they close the door behind them on the way out, they plug in a vacuum and clean the floors. This marks the end of their cleaning and they move on to the next room. Your Hotel Room Attendants are expected to do this with every room and every guest. You can be assured the cleanest rooms from hotels in Iron River, despite the number of stars attached to their name.