Samsic UK - Time to Revive

samsic.uk

Clean Healthy Happy Spaces by

Time to

RE VIVE Revive your space Revitalise your staff

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PROLOGUE

Time to RE CONNECT Work healthy, work happy.

People are living and working longer, and technology is keeping us all switched on. We can now work wherever and whenever we choose. But are we working in a way that’s keeping us healthy and happy?

Businesses have a responsibility for the wellbeing of their employees, and – with 75% of leaders putting employee wellbeing on their agenda – the impact of poor physical and mental health in the workplace is becoming widely known.

Amongst all of this: the pandemic. Not only has it redefined the way we work, where we do it, and what we want from our office spaces moving forward, but it’s also pushed our workplace wellbeing further into the spotlight.

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PROLOGUE

Time to RE FRESH The stats speak for themselves…

What do we mean by wellbeing?

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60% of employees want to work flexibly.

64% say they’re more productive with a flexible work schedule.

30% are prepared to quit their job if they have to go back to the office full time.

So, give your employees a reason to come back to the office. Let them know their health is important. That you’re making real changes to positively impact their workplace and, in turn, their wellbeing.

After all, when people flourish and reach their potential, it benefits business.

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Promotion of health A good working environment Flexible working Positive relationships and management styles.

Or in other words…

Arbedjsglæde

It means ‘happiness at work’ in Danish.

And is an emotion that describes the feeling of being completely engaged in doing something, particularly in our professional lives.

Bring a little arbedjsglæde into your workplace.

Making sure your people are happy and healthy at work is fundamental to a sustainable business performance. And we can help you with it.

It just makes good business sense.

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PROLOGUE

A happy workplace is good for business.

Happiness goes hand in hand with health.

And health drives performance. In fact, companies with healthy cultures have 3× greater total returns to their shareholders.

And we’ve got more numbers to back it up: Happiness at work has shown a: 22 % increase in profitability 21 % increase in productivity 147 % increase in earnings per share.

And, businesses have seen a:

Staff happiness and wellbeing can increase resilience, innovation and productivity. It also helps reduce poor performance and high levels of absenteeism, both of which come with their own price tags.

65% decrease in staff turnover 38% reduction in stress

Put simply, investing in a healthier workplace benefits your bottom line.

37% reduction in absences

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PEOPLE

Time to RE OPEN Why choose us?

We’re a specialist provider of facilities management services and help thousands of businesses, across the UK and internationally, manage their workspaces.

With us you’ll get a bespoke solution to ensure the most safe, secure and hygienic workspace for you and your employees.

There’s no one-size-fits-all solution here. We look at your business needs and apply LEAN Six Sigma techniques, risk analysis, data analytics, trend analysis and sector benchmarks to a bespoke service plan. Then we deliver it all using innovative techniques, products and processes.

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PEOPLE

Time to RE ASSESS It’s in our nature to go above and beyond Our values aren’t just words to us. They’re the way we do business, and are behind every bespoke solution.

Proactive innovation We embrace innovation as it leads to dynamic and unique offerings that create sustainable solutions which help our services and our clients.

Customer engagement We believe in building long-term relationships, so invest time in getting to know you and your needs. From here we can provide the most impactful and flexible solutions.

Employee engagement We employ over 4,300 staff in the UK and take our responsibility to them seriously. We prioritise employee wellbeing and make sure everyone is treated with respect and integrity.

Operational excellence We create best-in-class processes and procedures thanks to our industry knowledge, continual improvements and a deep understanding of our customers’ needs.

Organisational capabilities We diversify according to industry trends and customer demands, and are committed to working ethically through our robust Corporate Social Responsibility programme.

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PEOPLE

Time to RE IMAGINE Discover a bespoke workplace solution We’ll work with you to create a space that promotes wellbeing. By discovering the needs of your business and focusing on lighting, furniture, flooring, space planning and security, we’ll develop a workplace where your employees feel happy and healthy.

Putting our best people on your job Our service teams are continually learning, developing and raising the skill standard to provide the most up-to-date and relevant solutions possible.

We empower them to make the right decision at the right moment, so your project truly is bespoke.

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PLACE

Time to RE VEAL Spaces that work for you Case studies: Chiswick Park British Gypsum Broadgate Campus Halfords

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PLACE

Case study

Chiswick Park The challenge For over 15 years now, we’ve been tasked with developing a range of solutions and services that provide a consistently excellent customer experience.

Enhancing Chiswick Park’s ethos of ‘Enjoy-Work’ was something we needed to factor into our solutions, as well as daily cleaning across all primary areas of the site, from reception areas to external facades.

Our response We put together dedicated cleaning teams who each focus on an individual building. By doing this, they are able to provide accountability and responsibility for all service outcomes of a specific area.

We gave Chiswick Park access to our online Client Portal, providing real-time insights to all operational and data information. Similarly, we implemented Smart Task and e-CAT processes, to tag and monitor time and motion across the contract. This allows for more accurate labour allocation and resourcing, ensuring payroll efficiencies.

Similarly, we provided the client with a dedicated Guest Services Manager and Guest Services Team.

This means that there is resource available for all planned and unplanned absence across the entire contract.

To enhance the Chiswick Park ‘Enjoy-Work’ ethos – that helps keep the site secure, clean and safe, as well as engaging and enthusing employees – we put a number of innovations into production. Our Chiswick Park Academy and Ambassador program ensures our team is equipped with a consistent skillset. While our bespoke induction process delivers our operational standard and expectations.

The result We have successfully implemented a range of innovative processes and procedures, including the introduction of a Flow Cleaning Methodology, where teams are dedicated to zones and avoiding cross contamination.

Strategic partner since

2006 — Complete

99.9%

Similarly, we’ve introduced Flexicount, our predictive washroom maintenance solution that intelligently optimises janitorial resources to ensure washroom hygiene. As well as Electrostatic sprayers that give an instant kill rate of 99.9% of microorganisms, bacteria, viruses and germs, on contact.

of all contracted cleaning hours — Service

We’ve implemented Antibacterial Hygiene Handles that prevent cross-contamination of high touch points without the need for chemicals or toxins. These are proven to kill 99.9% of bacteria and result in 96.4% cleaner than standard door handles.

out of 12 buildings

We’ve also invested in and implemented industryleading sustainable equipment. Here we’ve been able to reduce our carbon footprint while minimising operator fatigue.

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Case study

British Gypsum The challenge Processing gypsum creates large amounts of ultrafine dust particles. This creates a constant challenge for our cleaning operatives and can make it hard to measure progress and improvement. We were tasked with undertaking the cleaning contract across all of British Gypsum’s UK sites.

Our response Our teams visited every site and provided a detailed analysis of each one, which meant we were mobilised in less than three weeks. The work was able to get underway without the client experiencing any disruption or loss of service, transitioning from one agency to another.

Our supervisors carry out monthly quality audits with ECAT software, mapped specifically to each site. Here they track performance data and corrective actions, which measure both quality and progress, while highlighting areas that can still be improved.

We also introduced the Client Portal which keeps British Gypsum up to date and fully informed on the quality and progress of the job. The portal includes all account management details, as well as access to a suite of real-time data.

Site-safety information and site-specific RAMS (risk assessment method statements) were completed for British Gypsum sites, in collaboration with their Plant Managers, and fully reviewed by our Safety, Health, Environment and Quality Director.

The result We’ve been able to deliver an optimised service based on innovation. We started by undergoing a full analysis of the building configuration, occupancy, use and any elements like fixed furniture. This was then turned into a design that mapped out the most efficient cleaning route and order of tasks.

A Time & Attendance system was successfully installed and initiated within eight weeks of the contract going live, ensuring accurate invoicing. This showed a marked difference to contract operation, with all operatives now signing in and out of site using a unique telephone PIN which is directly linked to payroll.

1,157 weekly hours —

36 cleaners — Start date: November 2017

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Case study

Broadgate Campus 355 The challenge Broadgate Campus has the largest pedestrianised neighbourhood in Central London with 19 million people visiting, working, shopping, drinking and eating on site each year. We were tasked with delivering a world-class horizontal cleaning service across the entire estate, including all office buildings.

Our response To ensure contract efficiencies, we introduced a number of innovative solutions. This includes Flexicount, our digital facility monitoring system that accurately measures building occupancy habits and patterns, and provides demand-based cleaning interventions to be programmed and completed. We invested in new equipment, and pre-programmed everything with settings and preferences to increase efficiency and operational life while minimising downtime.

We also designed and implemented a number of sustainable solutions; exchanging all petrol-powered equipment for battery-powered alternatives, recycling water supply with non-stop scrubber dryers and saving 1,600L water each day, and reducing flow rates with fitted water volumisers across all taps on site.

The result We’ve been able to provide an added-value service to Broadgate Campus by putting development and innovation at the forefront of our solutions. For example, introducing Toucan, chemical-free cleaning, has helped us reduce the cost of cleaning materials to less than 1% of the total contract cost.

We worked with our equipment supplier ICE to create the ICE Call solution that links our staff with mobile equipment engineers. Since its introduction, we’ve reduced engineering visits by 35% and improved our asset availability to 99.9%. It has helped us reduce our equipment charges to only 1.5% of the contract charge.

Similarly, we have designed and introduced the bespoke Step Up Training Program in partnership with the Broadgate Team. This is a scheme that provides career development opportunities for our teams.

Toucan chemical free cleaning. Our Toucan cleaning agent eliminates the use of cleaning chemicals and detergents. It is site generated using a combination of water and salt to create an electrochemical activation sanitising and antimicrobial system.

weekly hours —

115 cleaning operatives

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Case study

Halfords The challenge We were tasked with creating a national cleaning infrastructure with a service delivery model that provided consistently excellent standards. Halfords also wanted us to support individual locations by applying common procedures with our approved materials and equipment.

Our response We implemented a range of innovative processes and procedures, including co-design arrangements where both our teams and the teams at Halfords shape the service delivery solution to make sure each site is fit for trade.

This included creating four categories of store type and building to create a model and benchmark of what ‘excellent’ looks like. These categories allowed us to ensure consistency across the store portfolio and we can quickly identify and correct any under-performance.

Through regionalised mobile cleaning teams, we’re able to provide solutions for both planned and unplanned absence. We also provide additional capacity support and delivery of concentrated deep cleaning services when required.

Finally, the implementation of regionalised operations management teams have provided Halfords store managers with an immediate contact.

The result Our range of solutions have provided a consistently excellent customer experience.

The implementation of an attendance system now provides a comprehensive audit trail of cleaning hours. While our performance dashboard allows for live information - such as cleaning hours completed, tasks fulfilled, productivity and utilisation of cleaning materials and equipment - to be shared with the client.

Our dedicated account management structure gives Halfords frontline management support and strategic oversight, and each location is supplied with a dedicated cleaning colleague providing accountability and responsibility for service outcomes.

Dedicated national cleaning infrastructure — Full servicing across

409 sites — Complete

99.9% of all contracted cleaning hours

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POLICIES

Time to RE VIEW Our wellbeing products and services Solutions Services Support

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Solutions Services Support

Workspace management The pandemic has accelerated changes to the way we work and because of this, facilities management has evolved. But we’ve been ready for it.

We’ve innovated new service solutions using artificial intelligence, digitalisation and full-service integration, which match these changing, on-demand requirements. Our workspace management model includes integrated service lines and multi-task staff who provide services during core hours.

Samsic IQ is the collective name we give our own range of intelligent workplace solutions.

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Solutions Services Support

Workplace sanitisation Clean and sanitised environments address employee wellbeing needs as well as extending the lifecycle of building fabric and reducing refurbishment needs.

Our workspace sanitisation solutions use advantaged technologies and business processes to maintain hygiene and cleanliness. These include:

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PHI Cell Technology® The Photohydroionization® Cell (PHI Cell®) utilises broad spectrum UV-C light targeted on a hydrated metal catalyst to generate an advanced photo-catalytic reaction resulting in the continuous production of low-level hydrogen peroxide.

ATP swab testing to provide an evidence-based approach to cleaning and sanitisation, with linked cleaning frequencies.

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Waste management solutions to make it easy to dispose of waste correctly.

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Artificial intelligence sensors to monitor humidity, air quality, temperature and occupancy that can then match cleaning resources and frequencies.

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Surface coating, using Nordic-Chem that provides a 90-day barrier against viruses and bacteria attaching to surfaces.

UV-C Lighting equipment to deep-sanitise whole buildings, meeting rooms and washrooms.

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Solutions Services Support

4-dimensional cleaning When it comes to cleaning solutions, we look beyond floor, surface and wall care, to include the air within each space too. This provides a whole-environment approach to cleaning.

Strategically placed Aeramax filtration solutions are able to remove 99.95% of all air particles that create dust and debris, as well as gases, odours, germs, bacteria and viruses.

Purifying indoor air and eradicating airborne viruses, pathogens, dust, and pollen improves workspace amenity and hygiene standards.

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Solutions Services Support

Cobotics Cobotic vacuums, sweepers, scrubber dryers and glass cleaning are the next generation of cleaning resources.

They work independently, alongside our teams, to complete repetitive tasks such as large-area vacuuming and sweeping. This leaves our cleaning staff available to complete value-added cleaning of touchpoints, washrooms, meeting rooms and reception areas.

Touchless

Electrostatic protective spraying

Touching as few surfaces as possible, particularly shared and high-risk areas is part of our new workplace normal. Alongside our artificial intelligence monitoring of washroom use and matching cleaning frequencies to user patterns, we’ve developed a touch-free washroom model.

Cleaning large spaces can be a challenge, especially if those spaces include various surfaces that are difficult to clean and disinfect, or lots of shadowed or hidden areas. This is a particular concern in classrooms, labs and canteens, where areas are regularly heavily populated, and require a large amount of furniture.

This solution includes hardware items like motionsensored sanitary waste bins, towel and tissue dispensers and foot pedals and hip pulls. We’ve also developed a washroom methodology to make sure the space is laid out in a way that’s as healthy and as sanitary as possible.

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We use electrostatic sprayers to sanitise entire rooms and large spaces quickly. The sprayers charge our powerful Toucan Eco solution to enable droplets to wrap around and cling to surfaces, coating all sides.

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Solutions Services Support

Connected building Our connected-building solution uses sensor technology to monitor the functionality of buildings in real time. We use the world’s smallest, most discrete and wire-free sensors to provide easy-installation. Our artificial intelligence solutions monitor how a space is occupied and allows us to match our services and solutions to your needs.

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Discrete sensors send data every 5 or 15 minutes on occupation patterns, use and functionality.

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Cloud storage means data is transmitted to cloud connectors through secure mobile networks.

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Samsic platform provides real-time insight into service requirements, trends and patterns. Data can be exported to support performance monitoring.

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Work ordering: Notification to Samsic team members of urgent tasks with customised alerts.

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Solutions Services Support

Workplace security Our virtual security personnel solution works alongside our physical security personnel offer and makes use of artificial intelligence and video analytics to provide a contactless and continuous security solution.

As well as having a greater sensitivity to security threats, the virtual security personnel proactively monitors workspaces remotely. This means it can detect motion, count people, track movements and behaviours, and use predictive analytics to make accurate security decisions.

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Solutions Services Support

Skills and knowledge To provide consistently excellent services we invest time in the upskilling and development of our teams.

As part of any contract we implement bespoke learning plans that empower and raise the skill standard of staff.

Our learning plans include scenario-based training, product and process guidance and mandatoryknowledge programmes.

The flexibility of our Samsic Learning Management System allows us to respond to immediate or evolving training needs.

Accessible to our teams on any digital device this means all of our colleagues can access learning content anytime, anywhere which frees time to invest in your operations and means their knowledge and expertise is kept up-to-date.

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Solutions Services Support

Operational Excellence We begin our work by providing an Operational Excellence framework that’s bespoke for you and your site. In this we examine your business processes, techniques, methods and approaches so we can match our solutions to exactly what’s needed.

We also use LEAN and Six Sigma tools to create waste-free service models. Our team will complete an assessment of your existing processes and procedures and make any recommendations for improvement, before we take over the responsibility.

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Samsic app Our Samsic app provides easy access to service information, guidance and wellbeing initiatives and training for our service teams.

Using push notifications we’re able to connect with our employees working remotely on customer sites.

Through it we share personalised communication and relevant content, as well as collecting accurate service data.

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samsic.uk

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Time to

RE PLY Want to know how we can meet your needs? We’d love to hear from you.

email

enquiries@samsic.uk online

samsic.uk phone

024 7633 9890