HAIRWEAR REFERENCE HANDBOOK
HOTHEADS HAIRWEAR Hotheads is the only system that provides a full head solution for thin or fine hair. Most options offered today create further hair loss or damage. Our unique Hairwear system offers top of the head hair enhancement without shaving or bonding. Hotheads Hairwear allows you to provide a gentle option to address your clients’ hair loss concerns. Hairwear will conceal trouble areas without the damaging use of tools or heat. Hairwear utilizes the same amazing hair quality and medical grade adhesive tape as our premium Hotheads Hair Extensions. Hair is secured between the tape tabs to allow these semi-permanent pieces to be worn without removal for 2-4 weeks at a time and can be used up to 12 months.
REASONS TO USE HAIRWEAR
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Create volume for thinning or fine hair
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Receding hair line
• Alopecia •
Hair loss due to stress or hormones
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Haircut correction
CONSULTATION QUESTIONS Is the client actively losing hair or taking any medications that would cause hair loss? If they are actively losing hair or taking any medications that may cause hair loss, they would not be a good candidate for Hotheads Hairwear or any other type of hair system that is attached to the client’s own hair. Have they ever worn a top of the head piece? Clients who have worn hair pieces or extensions are accustomed to handling their hair and usually have no problems caring for their new hair. Clients who have not worn hair pieces or extensions may need a bit more information on how to care for and style hairwear. What is the clients goal for their hairpiece? It is important to understand this in order to provide the best possible service to the client and achieve their ultimate goal. When was the client’s last chemical service- perm, relaxer, keratin, color? All chemical service should be performed 24-48 hours prior to the Hairwear application. How does your client care for their hair? Remember that the adhesive used for Hairwear can be compromised if your client uses products containing alcohol, oil or ethanol. It is best if your client uses our product line which is designed specifically for natural and second hair. Does your client swim or workout regularly? Inform your client that they are still able to do these things as long as they rinse their hair with fresh water after sweating excessively or swimming in chlorine or salt water. Discuss the flow of the appointment. Be sure to go over the timing of the appointment so you both know how much time to block out for their appointment.
PREPARATION Preparation is consistent throughout, no matter which style hairwear you select. Prior to the client’s appointment, prepare the Hairwear piece so that it is ready when she arrives. To prep shampoo and condition with Hotheads Clean and Smooth. Then blow dry the piece with round brush. You may want to check with the client to make sure you dry the part in the proper direction. You may also prefer to pre-cut any excess hair from the piece but this is not always necessary. Shampoo: Clarify the client’s hair twice with our Squeaky Clean Shampoo. This process will remove all residue and buildup from your client’s natural hair. Do not condition or use any styling products until 24-48 hours after the Hotheads application, as this could compromise the adhesive properties of the tape tabs. Dry: Blow Dry your client’s hair thoroughly. Then flat iron client’s natural hair to help with precise sectioning.
HAIRWEAR APPLICATION
Hotheads Hairwear can be applied quickly and easily with a few basic items. In the following pages, you will find the steps to follow for proper application of each piece. Placement for each piece will vary depending on the client’s need. Please follow the diagram for each piece to further understand the application process.
Back
Smart Part
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The Smart Part is a 6x2.5” rectangular piece with 16” hair. This unit is intended to be placed along the part area anywhere on the top of the head.
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Step 1 If the clients natural hair will allow, recess the piece ¾” from the client’s hairline to achieve the most natural appearance.
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Step 2 Stabilize the piece with a few clips on either side. The double prong clips will anchor the Smart Part to your clients natural hair allowing for a precise and secure application.
1 Front
Step 3 It is essential during the Hair Wear application to maintain accurate placement of the piece. In order to achieve this, follow the numerical sequence above which will assist in creating balance during the application process. Beginning with tab 1, use your applicator tool to pull the client’s hair through the opening between the tape tabs. Remove the bottom adhesive cover, pull the hair down tight then remove the top adhesive cover and press together to secure and create the watertight seal. *Be sure to only pull hair from directly under the opening. It is not recommended to over direct hair from other areas, as this could cause discomfort and breakage. *Just as with Hotheads Hair Extensions, make sure to pull enough hair through the opening so it covers the attachment area. You should still be able to see tape through said hair; too much hair will keep the tape from adhering completely. This allows the hair to hold the attachment and allows the adhesive to create the watertight seal. Step 4 Move to tab 2. Make sure the piece has not shifted and is still in its proper place on the clients head. Holding down the front tab, pull the piece down from the back tab to ensure it lies flat and tight against the head. Holding the piece in place, using your tool, pull the hair through the space between the tape tabs, just as you did with tab 1. Remove the adhesive cover and secure. Repeat these steps in order until you have secured all tabs. Ensure you are only taking hair from the area directly under the attachment and that you pull the piece tight before you secure the tabs. *Please note- numbers on diagram indicate which order to pull through and apply. These numbers are for educational purposes only. The actual product will not have them. The only number on the piece is the color code, which also indicates the back of the unit.
Volumize Her The Volumize-Her is a 3” circular piece with 10” hair perfect for the crown area.
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Step 1 Determine the actual placement of the piece. This is typically at the crown area. To achieve the most seamless appearance, allow a section of the client’s natural hair to be styled over the piece. Step 2 Stabilize the piece with a few clips on either side. The double prong clips will anchor Volumize Her to your clients natural hair allowing for a precise and secure application.
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Step 3 It is essential during the Hairwear application to maintain accurate placement of the piece. In order to achieve this, follow the numerical sequence above which will assist in creating balance during the application process. Beginning with tab 1, use your applicator tool to pull the client’s hair through the opening between the tape tabs. Remove the bottom adhesive cover, pull the hair down tight then remove the top adhesive cover and press together to secure and create the watertight seal. *Be sure to only pull hair from directly under the opening. It is not recommended to over direct hair from other areas, as this could cause discomfort and breakage. *Just as with Hotheads Hair Extensions, make sure to pull enough hair through the opening so it covers the attachment area. You should still be able to see tape through said hair; too much hair will keep the tape from adhering completely. This allows the hair to hold the attachment and allows the adhesive to create the watertight seal. Step 4 Move to tab 2. Make sure piece has not shifted and that it is still in the proper place on clients head. Holding down the front tab, pull the piece down from the back tab to ensure it lies flat and tight against the head. Holding the piece in place, using your tool, pull the hair through the space between the tape tabs, just as you did with tab 1. Remove the adhesive cover and secure. Repeat these steps in order until you have secured all tabs. Ensure you are only taking hair from the area directly under the attachment and that you pull the piece tight before you secure the tabs. *Please note- numbers on diagram indicate which order to pull through and apply. These numbers are for educational purposes only. The actual product will not have them. The only number on the piece is the color code, which also indicates the back of the unit.
Back
Wonderfill The Wonderfill is a 6.25x5” horseshoe shaped piece with 10” hair. This piece will cover a greater area. Step 1 If the clients natural hair will allow, recess the piece ¾” from the client’s hairline to achieve the most natural appearance. Step 2 Stabilize the piece with a few clips on either side. The double prong clips will anchor Wonderfill to your clients natural hair allowing for a precise and secure application.
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Step 3 Front It is essential during the Hairwear application to maintain accurate placement of the piece. In order to achieve this, follow the numerical sequence above which will assist in creating balance during the application process. Beginning with tab 1, use your applicator tool to pull the client’s hair through the opening between the tape tabs. Remove the bottom adhesive cover, pull the hair down tight then remove the top adhesive cover and press together to secure and create the watertight seal. *Be sure to only pull hair from directly under the opening. It is not recommended to over direct hair from other areas, as this could cause discomfort and breakage. *Just as with Hotheads Hair Extensions, make sure to pull enough hair through the opening so it covers the attachment area. You should still be able to see tape through said hair; too much hair will keep the tape from adhering completely. This allows the hair to hold the attachment and allows the adhesive to create the watertight seal. Step 4 Move to tab 2. Make sure the piece has not shifted and that it is still in the proper place on the clients head. Holding down the front tab, pull the piece down from the back tab to ensure it lies flat and tight against the head. Holding the piece in place, using your tool, pull the hair through the space between the tape tabs, just as you did with tab 1. Remove the adhesive cover and secure. Repeat these steps in order until you have secured all tabs. Ensure you are only taking hair from the area directly under the attachment and that you pull the piece tight before you secure the tabs. *Please note- numbers on diagram indicate which order to pull through and apply. These numbers are for educational purposes only. The actual product will not have them. The only number on the piece is the color code, which also indicates the back of the unit.
Smart Part
Volumize Her
Wonderfill
HOTHEADS ESSENTIALS Using our human hair color ring to match your client’s hair will offer you the most seamless blend. Most clients have multiple tones and will require 2-3 colors to be blended to achieve the most natural appearance. Two separate colors can be sandwiched together to create an entirely unique shade. Simply place the color ring near the hair to identify the closest match, look at the color code and refer to it when placing your order. X104 | Hotheads Color Ring Small color ring containing 5 inch strands of all colors offered in the Hotheads Line. X140 & X141 come in colors 2, 4, 5, 6, 7, 8, 20, 23, 24, 613, 27 & 30 X144 comes in colors 2, 4, 5, 7, 8, 18, 23, 24 & 613 X122 | Professional Color Ring Premium color ring with 2 actual 10 - 12 inch extensions of each color offered in the Hotheads line. Please keep in mind, Hotheads Hairwear come in the available colors mentioned above. X112 | Hairwear Tape Tabs Our adhesive strips are pre-cut medical grade tape for re-use of Hotheads Hair Wear. Tape Tabs create a watertight seal once they are secured together. Each pack comes with 100 tabs. These are to be used on Hotheads Hairwear top of the head solutions. X124 | Hairwear Application Tool 5” long high quality Hairwear Application hook. Make sure to ask about marketing and training materials available to you, such as: • Hotheads Training Manual • Hotheads Product Catalog • Hotheads Hairwear Training DVD (Coming Soon) • Hotheads Maintenance Guide
CLIENT DO’S & DON’T’S After you have applied Hotheads, ensure that your client has all the proper tools to care for their new hair before they leave the salon. To help you with this, we have formulated our product line specifically for natural and second hair. Second hair is hair not attached to the head and not receiving all the necessary nutrients from the scalp. To ensure your client is informed on the proper care of Hotheads Hairwear provide them with the list of Hothead’s Client Do‘s & Don‘ts: CLIENT DOS Do wait 24-48 hours before washing or chemically processing your hair. Do use a soft, boar bristle brush; starting at the ends and working your way up, always brushing in a downward motion. Brush before and after shampooing to keep hair from matting. Do use a good leave in conditioner from mid shaft to ends, keeping away from the tape tabs. For best results use Hotheads products to keep hair silky, healthy, and irresistibly soft. Do wear your hair in a ponytail when swimming, exercising and sleeping. Do have a licensed professional remove and reapply your Hairwear piece. CLIENT DON’TS Don‘t use any products containing alcohol, oil, or ethanol. Alcohol based products are drying to the hair and can compromise the strength of the adhesive bond. Don‘t brush hair harshly. Don‘t go to bed with your hair wet. Don‘t chemically process your hair at home. Rely on your salon professional for any services while wearing Hairwear piece. Don‘t remove your Hairwear piece yourself.
TROUBLESHOOTING When a salon professional and a client both follow the guidelines for Hothead’s Hairwear Application and hair care properly, the results can be amazing and stay looking that way for 2-4 weeks at a time. If an issue should arise, refer to the following troubleshooting solutions. Problem: The piece slips off. Cause: At the application the hair was too damp, freshly dyed or too much hair placed between the two tabs. Solution: Completely remove Hairwear and reapply making sure your client’s hair is prepared according to the directions. Problem: Itchy scalp. Cause: The scalp has not adapted to the new weight, the client may not be shampooing and rinsing properly, or the sectioning of the client’s real hair was not clean and cross hairs are pulling. Solution: No scratching; the scalp must adjust to the new weight. Just give the issue some time. Make sure to reiterate the importance of rinsing all product out of the hair. Remember, there is no latex, silicon or other allergens in the tabs that would cause irritation. Make sure you are only applying hair located directly under the tab to ensure comfort for client, as well as maintain hair integrity. Problem: Scalp irritations. Cause: The extensions could have been applied too close to the scalp, pulled too tight or placed against the natural growth of the hair. Also see itchy scalp. Solution: Completely remove Hotheads and reapply carefully following instructions. Let the strand of the client’s hair fall over the lower adhesive loosely and in the natural direction of growth. Do not over direct or create tension on the client’s hair. Problem: Extensions are looking dull and brittle. Cause: The extensions could be damaged due to excessive heat or using the wrong products. Solution: Use Hotheads Silky Smooth on natural hair and Hairwear. Generally we recommend using out specially formulated products regularly. Problem: Extensions get matted. Cause: The client has gone to bed with wet or damp hair; has kept a towel on her damp hair for too long; hasn’t brushed her hair before washing; or has rubbed or massaged her scalp too much. Solution: Use our Hotheads Restore strand by strand and carefully work your way up with our boar bristle brush. To avoid this from recurring, inform your client on the proper care for her extensions. Brush 3 times a day from ends to root and avoid product build up. Sweat and buildup will also cause the extensions to become matted.
CONSULTATION The consultation with the client is the most crucial part of the experience. This is the time to understand your client’s wishes and establish realistic expectations. While most clients wants coverage, your job will be to assess your client’s expectations and instruct them on how to shampoo and style their hair between visits. Follow the client consultation sheet and client questionnaire to get a better understanding of your client’s needs. You should also use this time to determine the best options in terms of what color and hair style to use in order to achieve the desired look. Make sure your client is satisfied with the hair color before ordering and ask your client if they will be making any adjustments to their hair length or color prior to the application. Such information helps you to select the colors and style to order. Be sure to answer all questions or concerns your client may have.
Client Profile: Current Length: Current Density: Desired Texture: Length(s) ordered: Shade(s):
Desired Length: Desired Density:
Client Name: Date:
Packages ordered: Before Photo
Client Objective Realistic Expectation. What can actually be accomplished?
Client Lifestyle. Does your client swim, exercise, wear glasses? Will this affect the longevity and or quality of the hair extensions?
Client Assessment: Does your client have any of the following? Damaged scalp Excessive thinning Is your client taking any medications that could compromise the extensions? Please note: You should never apply hair extensions on a client who could possibly have any adverse reaction or whose hair is not in good condition for application and maintenance. Before and After Pictures: It is always a good idea to take before and after pictures to show your client and have a reference tool.
After Photo
CONTRACT Contract for Installation, removal, and Maintenance of Hotheads Hairwear I ______________________________________ understand and agree to the following terms regarding wearing, removing, and maintaining my Hotheads Hairwear. If I breach this contract in any way, I cannot hold my stylist responsible. My responsibilities: • I will only use the proper Hotheads Home Care products for my Hairwear. • I will use the recommended brush to maintain my hair and keep from excess moisture by blow drying on a cool or warm setting, not hot: I will sleep with my hair in a loose, low ponytail or braid (Stylists will not be responsible for loose extensions because of moisture or improper brushing). • I will rinse my hair after exposure to salt water. • I will keep all my appointments in regards to the care of my extensions. (Stylists will not be responsible for dread-locked or damage caused by missed appointments. • I will not wear my Hairwear piece longer than recommended. • I will not try to “fix” my own piece, or cut it in any way. • I will not try to remove my own piece. • I will follow all recommendations by my stylists, including when to replace Hairwear piece that can no longer be used. • I will brush hair the recommended 2-3 times daily. Stylist responsibilities: • Stylist will provide care instructions for Hairwear. Stylist may recommend purchasing Hotheads Clean Shampoo, Smooth Conditioner, Silky Smooth Hydrating Masque, Restore Keratin Support, Gloss Polishing Serum, and Hotheads Brushes. • Stylist will make sure you understand and agree to the entire application service, including care and maintenance. • Stylist will not apply Hairwear to overly damaged, oily, or hair that is not suitable for Hotheads or for people whose hair remains damp for long periods (IE, lifeguard or swimmer). • Stylist is not responsible for damage to scalp, hair, and loss of hair from improper use or care. • Stylist may perform two minor adjustments within the first four weeks of your initial Hairwear application for free. After that, client will be charged for such “fixes” by the hour. Fee will be equal to that of corrective color. • Removal and Maintenance will be done by the stylist for an hourly fee, which will be due upon completion. • Payment for Installation, Removal, and Maintenance will be made in full upon completion unless other written agreements have been made. • Stylist reserves the right to terminate the entire application process if he or she feels that the hair is being compromised in any way.
Client Signature________________________________________________________ Date___________________ Stylist Signature________________________________________________________ Date____________________
CLIENT QUESTIONNAIRE Date: Name:
Male
Female
Phone: Street:
City:
State:
Postal:
Please fill out and answer the following questions to help us better understand and serve your needs. 1. How did you hear of this Hairwear service?
2. What is your reason for wanting Hairwear?
3. Have you ever worn a hairpiece before?
4. If so, when and what type?
5. Are you interested in Hairwear as a long-term option for styling your hair?
6. What is the longest your hair will grow on it’s own?
7. When was the last time you let it grow to that length?
8. What was your reason for cutting it?
9. What is your normal hair maintenance program (Please list all products you use at home and frequency with which you use them).
10. How often do you visit the salon for maintenance and touch up services?
CLIENT QUESTIONNAIRE 11. Do you get the following services and how often?
a) Color
b) Highlights
c) Perm
d) Relaxer
12. How often do you like to change your style?
13. What is your long-term goal for your hair?
14. Do you have any allergies (chemicals, medication, substances, materials or other)?
15. Do you have any medical conditions that may interfere with this service? (IE Migraines, history of scalp problems, etc)
16. Are you presently experiencing an unusual amount of hair loss (Reason: Chemotherapy, stress-related alopecia, etc)?
17. Special interests or hobbies:
18. Work-out and sports activities:
19. Please write questions or main areas of concern regarding this service.
MAINTENANCE CLEAN 1. Brush hair and remove all tangles, then wash it while upright, do not flip the hair over in the opposite direction. 2. Always use a good quality shampoo and hydrating conditioner to keep your hair soft. We recommend the Hotheads product line as it is specially formulated for natural and second hair. Don’t overdo it, too much conditioner or any other hair care product can cause build up and tangling. 3. Stay away from products containing alcohol, oil or ethanol, as these ingredients make hair dry and could compromise the adhesive on your Hairwear piece. 4. Never sleep on wet hair - make sure your hair is completely dry before you go to bed, then gently tie it up or braid it to prevent tangling. STYLE 1. Start with a Hotheads boar bristle brush, brushing in a downward motion at the ends of your hair and gently work your way up (do not brush harshly). 2. Try to brush your hair 2 to 3 times a day. 3. When using heat tools to style make sure to protect your Hairwear piece with a thermal styling product. Excessive heat can reduce the life of your piece so be cautious with the use of blow dryers, curling irons and do not isolate heat on the tape tabs. 4. Allow your stylist to handle all chemical processes while you are wearing Hairwear (i.e. perm, color, and keratin). DO’S & DON’T’S 1. Hair tangles when dirt and sweat build up so wear your hair up or in a ponytail when you exercise and be sure to wash your hair after working out, swimming etc. 2. When in contact with chlorine or salt water, be sure you rinse hair thoroughly.
BRUSH X105 | Hotheads Boar Bristle Brush
Our boar bristle brush is more gentle than plastic brushes and they redistribute oils throughout the hair, booting shine. These brushes are the perfect accessories to keep Hotheads Hairwear piece looking and feeling their best. This brush is okay to use on scalp to detangle attachment site.
HAIRCARE Clean Shampoo | X170 Developed to provide a gentle cleansing that will not strip the extensions of vital nutrients. Flash lathering property quickly creates a gentle cleansing foam. Paraben & Sulfate Free. Ingredients: Jojoba, Sumatran Ylang Ylang & Russian Sea Buckthorn. Use: Gentle enough for daily use. Smooth Conditioner | X175 Developed to moisturize, protect and condition, leaving hair stronger and more manageable. Detangles and moisturizes hair. Paraben & Sulfate Free Ingredients: Asian Cranberry Seed & Koshu Grapes. Use: Gentle enough for daily use. Restore Rejuvenation Serum | X185 Effectively delivers nourishing keratin proteins. Protects hair from damage of overexposure to sun and hairstyling products. Seals in nutrients and moisture from heat styling. Eliminates frizz and fly-aways. Paraben & Sulfate Free. Ingredients: Brazilian Acerola Cherry & Andean Cornmint Herb. Use: May be applied to towel dry or dry hair prior to heat styling. Gloss Polishing Serum | X187 Emollient Polishing Serum. Formulated to hydrate dry hair and repair split ends, resulting in a glossy and sleek finish. Paraben & Sulfate Free. Ingredients: Indian Tamarind & Neem. Use: Gentle enough for daily use. Silky Smooth Conditioning Masque | X186 Intensive Conditioning treatment for all hair types leaving hair with renewed shine and nourishment resulting in better hair quality. Silky Smooth smooths while providing humidity resistance. Paraben & Sulfate Free. Ingredients: Mexican Cocoa Bean, Avocado & Agave Nectar. Use: Weekly or as needed. Squeaky Clean Intensive Shampoo | X180 | Professional Use Only Cleanses deeply to help lift away styling product buildup without stripping natural oils. Helps remove chemical & mineral deposit and styling buildup prior to application. Paraben Free. Ingredients: Eucalyptus, Australian Tea Tree & Gotu Kola Use: Prior to application of extensions. Remove Solvent | X188 | Professional Use Only Alcohol based solution used to remove Hotheads Hair Extensions& Hair Wear easily without leaving messy or gummy residue. This solution evaporates allowing the extensions to be re-taped for reapplication within 10 minutes of removal. Use: Prior to reapplication of extensions.
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SEMINAR EVALUATION FORM
Thank you for your participation in this program. In order to continuously evolve our education department, please take a moment to complete the following: Date:
Instructor(s):
Program Attended: Salon Owner
Staff/Employee
Name (Optional):
Did we provide a pleasant customer service experience? Did the program meet your expectations? Did the educators knowledge of the subject meet your expectations? Was the content innovative? Did you feel there was enough interaction with the educator(s) and the class? Was there enough support from the educator(s)? (ex: enough support staff) Value of the workshop material? (ex: workbooks, handouts, visual tools) Effectiveness of the demonstration(s)/presentation(s), skill? Effectiveness of the hands-on workshop? Did you feel the instructor(s) worked within the timetable? What information was most beneficial to you? Do you feel the information you receive will help you in your business? What would you change about the program? What topics would you like to see covered in future programs? Comments: