RURAL TOURISM
Edition 6 And the last
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A1. The regulations applicable to tourist accommodation in rural areas and their associated activities have been identified. B1. Characterize the typology of rural accommodation in the different autonomous communities.
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C1. Identify the peculiarities in the management of this type of establishments depending on the type, modality and characteristics.
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D1. Main reservation centers and wholesalers dedicated to the distribution and intermediation of rural accommodation.
INDEX ●
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E1. The processes for the integral environmental management of rural accommodation have been identified. F1. The architectural styles and constructions typical of the Alpujarra have been identified.
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G1. We have characterized the typical elaborations of an area that can be offered in different menus and the most representative gastronomic products.
A1. SPECIALIZATION OF ACCOMMODATION ESTABLISHMENTS IN THE RURAL ENVIRONMENT, SEVILLA, FEBRUARY 2, 2002.
B1. Categorización
Construcciones
Espigas
Masía
Distintivo de calidad
Comunidad Cataluña
“Q de Calidad” del ICTE
Madrid
Hojas de Roble
Cigarral
Extremadur a
Encinas
Entramado
Andalucia(la RAAR )
Aceituna
Cortijo
Asturias
Estrellas para hoteles rurales
Hórreo
trisqueles para Casas de Aldea
C1. Fundamental aspects of good hotel management: -Have an adequate physical signage system for access to the accommodation by the client. At present, many customers are oriented through GPS or smart phones, so a good geolocation of the hotel on their Web, , is essential to satisfy the customer. -Develop a basic human resources management model for housing employees that facilitates their integration, motivation and commitment. -Take care of the characteristics of the facilities and common areas: lounges, common toilets, meeting rooms, dining room, terrace, etc. -Develop complementary value added services: spa, recreational activities of rural tourism, treatments, golf, etc. -Attention to the characteristics of the facilities and common areas: lounges, common bathrooms, meeting rooms, dining room, terrace, etc. -Develop complementary value added services: spa, recreational activities of rural tourism, treatments, golf, etc
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Have a system or a basic policy for environmental management and energy efficiency.
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Have a system or a basic policy for environmental management and energy efficiency. To have a procedure of management of the supply chain of lodging, invoicing to suppliers and control of inventories and stocks: food, equipment, professional services, etc.
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Have structured cleaning management procedures in any accommodation area: employee appearance, cleaning schedules, service sheets, cleaning products, etc Have a basic policy and infrastructure for risks, emergencies and security in accommodation: staff training, first aid, first aid kit, extinguishers, emergency exit, eviction procedure, etc.
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CUSTOMER SUPPORT In addition to the basic accommodation and catering services, clients require information and complementary leisure, culture or hotel facilities, transforming the staff that takes care of them into authentic tourist consultants. The information and services must be provided through different alternative channels, either by telephone, in person or, increasingly, directly through the Web, blogs or social networks. The use of CRM tools (analyzed in the customer loyalty manual) that allow a record of the history of contacts and services provided to the client. The web hosting is the main information channel for our clients. The information we present you should be very clear and rely on multimedia content such as videos and galleries. It is desirable that the Web includes complementary information on activities, additional accommodation and environment services, geolocation tools, as well as links to major websites of interest that can improve information and
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customer satisfaction.
It is advisable that any accommodation develop its own reservation system online or use the existing services provided by the intermediate Webs, taking into account the cost of its commission in each reservation Carry out after-sales actions that allow us to
evaluate customer satisfaction
and ensure that you try to repeat the stay in our accommodation. ●
The after-sales management tool must be interactive and receive a response from us. If the client comments on a social network, blog or Web, we must respond, regardless of whether it is a complaint or recommendation.
D1.
F1. First Moorish settlers built their tahĂĄs The urban design of the Alpujarra, inherited from the Moors, has maintained the structure of narrow, winding streets with cubeshaped houses stacked one on top of the other. Sometimes the streets widen out somewhat to create a small square, housing shops, bars, the town hall or the church. The narrow streets, full of hidden corners, constantly change their level and direction and sometimes pass beneath the houses under a kind of bridge structure known as a tinao, with bare alfagĂas visible between the eaves. These tinaos are usually whitewashed together with the walls of the houses, combining with brightly coloured flowerpots and the area’s Another characteristic feature of these buildings is their conical chimneys, topped with a hat-like cover .The construction of the houses are made of materials obtained locally are used to build them: stone and adobe fot the walls, earthenware and manganese clay for the ceilings, and chestnut for the beams. The traditional house is structured on two levels, with the lower level for animals and the terrao (granary) and the upper level as the dwelling-space, with a dining-room/kitchen with a large fireplace and the staircase down to the lor level. Light comes from a single window or balcony. The bedrooms are off this main room sometimes separated only by a simple curtain of traditional local cloth.
G1: La Alpujarra gastronomy embraces two native gastronomic sources : Moors and Christian. As game is plentiful and hunting is still a major past-time, venison, wild boar, partridge and locally caught trout, is often on the menu. Typical fare is hearty, rustic and very rich in calories. Some of the typical dishes are: country dumplings, hot pot a la gitanilla, kid a lo cortijero, delicious Alpujarra soup (with almonds), papas a lo pobre and sacromonte omelette. Pork and lamb dishes are also very popular. Perhaps the best know speciality is Jámon Serrano, the famous mountain-air-cured ham from Trevélez. Another speciality is black pudding. All of this can be washed down with local wine from the Contraviesa, Albuñol, Albondón and Laujar de Andarax. La Alpujarra also has a wide variety of cakes and dainties, again of Moorish-Andalucia origin, such as Pampaneira doughnuts, Morisco sweets and soplillos. The honey and jam from La Alpujarra is also delicious.
ENVIRONMENT:
E1
1-The first disadvantage of people with disabilities residing in the rural world is that of distances and distance from vital services. 2-The rural world is not all homogeneous, this refers to the availability of services and opportunities, both economic and social, are in favor of coastal municipalities and tourist municipalities in the interior since rural municipalities have less adapted infra-structures To the disabled. 3- The isolation that occurs in many places leads to the social invisibility of people with disabilities in rural settings. 4- Inattention increases the risk of exclusion. Persons with disabilities residing in rural areas make up a group that is particularly vulnerable to social exclusion. 5-All the general problems of the rural environment cause important risks on the disabled person. 6- The absence of several means of transport makes it difficult for disabled people to access rural areas. 7- In the rural environment there is an almost total lack of adapted taxis. In many towns there is no adapted taxi, and if there is, it is quite expensive. 8- There are no protocols for the care of the disabled with transportation. LIVING PLACE - Traditional rural housing, on many occasions, have a minimum degree of comfort as disabled people need more space to move
By: Sandra Rosales Maria Rodriguez Andrea Llosรก Rowena Schebela