Customers Love Live Chat!
92% Live Chat Support
of customers have a positive experience using Live Chat compared to other forms of contact Zendesk
63% of customers say they are more likely to return to a website that offers Live Chat as opposed to one that doesn’t ParkerSoftware
Most of the problems addressed via Live Chat get resolved in no longer than 42 seconds Zendesk
Proactive chat invitations on mobile devices are increasing engagement rates by
400% ParkerSoftware
41%
Live Chat
32%
Telephone
23% Email
3%
Social Media
Customers Prefer Live Chat Support kayako
Social Media
10
Live Chat
2
Hours
17 Hours
Minutes!
Customer Service Response Times SuperOffice
29%
of consumers have told friends or colleagues about a positive Live Chat experience kayako
42%
of customers say that not having to wait on hold is a key reason why they prefer Live Chat software. ParkerSoftware
Live Chat has the highest satisfaction levels for any customer service channel! ParkerSoftware
This infographic is provided by GlowTouch, an award-winning Customer Support Services firm that assists companies worldwide with customer and technical support across live chat, email and phone. glowtouch.com
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letschat@glowtouch.com
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502 410 1732