Today’s Rightsourcing Rightsourcing: |rahyt.sawr-sing|
Rightsourcing is selecting the best way to procure a service and deciding whether a company is best served by performing a business requirement in-house (insourcing) or contracting it out to a third-party service provider (outsourcing). Rightsourcing literally means "choosing the correct source." Source: WhatIs.com
Picking the RIGHT “Sourcing” for Your Needs
More than two-thirds (68%) of large consumer products companies are currently outsourcing some portion of their workforce.
68%
Source: PricewaterhouseCoopers Retail & Consumer Industry Practice Report
Reasons for Outsourcing Cost Cutting Tool
59%
Enables Focus on Core Business
57%
Solves Capacity Issues
47%
Enhances Service Quality
31%
Critical to Business Needs
28%
Source: Deloitte’s Global Outsourcing Survey
80%
of European and U.S. outsourcing firms ranked India as their number one outsourcing destination. Source: NASSCOM.com
Top Cities and Nations That Have Established Leadership and a Sizable Revenue Base in Services Globalization Over the Last Two Decades Top Global Services Location Index
Top Super Cities
1. India
1. Bangalore
2. China
2. Mumbai
3. Malysia
3. Delhi
4. Indonesia
4. Manila
5. Brazil
5. Hyderabad
6. Vietnam
6. Sau Paulo
7. Philippines
7. Dublin
8. Thailand
8. Kraków
9. Chile
9. Chennai
10. Colombia
10. Buenos Aires
Source: 2017 A.T.Keamey Global Services Location Index: The Widening Impact of Automation
Outsourcing Verticals Within the Global Industry IT-BPO Energy Healthcare and Pharmaceuticals Defense and Government Travel and Transport Telecommunications Media Retail Source: Statista and KPMG’s Global IT-BPO Outsourcing Deals Analysis
Contact center executives expect the use of synchronous online channels such as chat, messaging, chatbots, and text to grow from 6% in 2017 to 16% in 2019.
What is the main driver of growth within your contact center(s)? Customer experience has grown from 71% in 2015 to 88% in 2017.
Source: Deloitte Global Contact Center Survey
Top Reasons Why Firms Outsource IT Ranked by Global Technology Executives
49%
46%
45%
39%
15%
Frees Up Resources to Focus on Core Business
Improves Our Ability to Innovate
Provides Access to Skills Not Available In-House
Improves Flexibility in Use of Resources Saves Money Source: KPMG/Harvey Nash 2017
78%
of businesses all over the world feel positive about their relationship with their outsourcing company. Source: Deloitte’s Global Outsourcing Survey
GlowTouch is a woman-led organization and is headquartered in Louisville, KY. With US offices in Chicago and Dallas, as well as, India offices and delivery centers in Mangalore and Bangalore. We invest in our people so they can bring your company long-term growth. Y(our) success enables us to give more back to the community – and that’s good for all of us. glowtouch.com
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letschat@glowtouch.com
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502 410 1732